High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
As I was driving, the truck stopped running and then under the engine compartment it started on fire and fully engulfed the engine compartment in front half of the truck
As I was driving, the truck stopped running and then under the engine compartment it started on fire and fully engulfed the engine compartment in front half of the truck
The contact owns a 2023 Ford F-250 SD. The contact stated while driving 78 MPH, the vehicle was not aligned. The contact stated that while the brake pedal was depressed, the vehicle lunged forward and failed to stop intermittently. There were unknown warning lights illuminated, with a smell of smoke coming from the vehicle. On a separate occasion, the vehicle pointed to the left and accelerated independently. The vehicle was then taken to a dealer, but a diagnostic test was pending; however, the contact was informed that the drive line and the engine were rusty. The vehicle was taken to a different dealer, where the contact was informed that the failure was not the same. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,500.
The contact owns a 2023 Ford F-250 SD. The contact stated while driving 78 MPH, the vehicle was not aligned. The contact stated that while the brake pedal was depressed, the vehicle lunged forward and failed to stop intermittently. There were unknown warning lights illuminated, with a smell of smoke coming from the vehicle. On a separate occasion, the vehicle pointed to the left and accelerated independently. The vehicle was then taken to a dealer, but a diagnostic test was pending; however, the contact was informed that the drive line and the engine were rusty. The vehicle was taken to a different dealer, where the contact was informed that the failure was not the same. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,500.
Ford Has yet to update VIN Lists for 24B27 engine update.
Ford Has yet to update VIN Lists for 24B27 engine update.
The engine had a life threatening malfunction. Currently, there are arrangements being made to move the truck to my insurance company's property. I'm sure my insurance company would allow and arrange a site visit to inspect the truck. It happened so fast and without warning, we were blessed that we were able to escape the truck without losing our lives or getting severely burned. Anyone who helped or passed by was put at risk due to the fire or possible explosion that could have accrued from the truck fuel tank or trailer propane bottles. The fire inspector and insurance company have conducted there preliminary inspections and are in the process of writing up their reports. There was no warning lamp, message or symptom of a engine problem or failure prior to the engine bursting into flames, but the only warning that accrued after the engine caught fire, was the engine was being shut off.
The engine had a life threatening malfunction. Currently, there are arrangements being made to move the truck to my insurance company's property. I'm sure my insurance company would allow and arrange a site visit to inspect the truck. It happened so fast and without warning, we were blessed that we were able to escape the truck without losing our lives or getting severely burned. Anyone who helped or passed by was put at risk due to the fire or possible explosion that could have accrued from the truck fuel tank or trailer propane bottles. The fire inspector and insurance company have conducted there preliminary inspections and are in the process of writing up their reports. There was no warning lamp, message or symptom of a engine problem or failure prior to the engine bursting into flames, but the only warning that accrued after the engine caught fire, was the engine was being shut off.
Upon starting the vehicle the engine made a rattling noise.I turned it off and restarted it and the noise continued. Turned it off again and the noise stopped. Brought it the dealer with a video/recording on my wifes phone so they could hear the noise. The truck was there over a week with the service writer saying they could not duplicate it. The truck was there a few more days before the service writer told me they received a service bulletin instructing them to up the pressure on the oil pump. They did that and told me the truck was fixed.I went out yesterday and the noise has returned, again my wife recorded the noise. Bringing it back again to the dealer. We are afraid to use this truck as we dont want to have an engine failure. This has also been to the dealer for brake squealing and the instrument cluster going totally blank, again being told it cant be duplicated. this truck has 3400 miles on it.
Upon starting the vehicle the engine made a rattling noise.I turned it off and restarted it and the noise continued. Turned it off again and the noise stopped. Brought it the dealer with a video/recording on my wifes phone so they could hear the noise. The truck was there over a week with the service writer saying they could not duplicate it. The truck was there a few more days before the service writer told me they received a service bulletin instructing them to up the pressure on the oil pump. They did that and told me the truck was fixed.I went out yesterday and the noise has returned, again my wife recorded the noise. Bringing it back again to the dealer. We are afraid to use this truck as we dont want to have an engine failure. This has also been to the dealer for brake squealing and the instrument cluster going totally blank, again being told it cant be duplicated. this truck has 3400 miles on it.
The contact owns a 2023 Ford F-250 SD. The contact stated that upon starting the vehicle, he heard an abnormal clicking sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose a failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 20B27. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 6,500.
The contact owns a 2023 Ford F-250 SD. The contact stated that upon starting the vehicle, he heard an abnormal clicking sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose a failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 20B27. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 6,500.
No warning that this vehicle is designed to cut itself off after 30 minutes of idle time. This is NOT STANDARD and no owner would ever know or expect this. Ford should have at minimal a warning placard like it does for airbags. We purposely got a 250 truck to use the idle with AC as we setup and cool down our RV. Thankfully we found out about this to avoid serious injury, living in TX climate where temps outside reach 100+ degrees. Someone is going to get seriously hurt or killed since this is NOT expected or a STANDARD feature of ANY vehicle. There needs to be at least a warning but ideally, a permanent override for the owner, or default to normal idle.
No warning that this vehicle is designed to cut itself off after 30 minutes of idle time. This is NOT STANDARD and no owner would ever know or expect this. Ford should have at minimal a warning placard like it does for airbags. We purposely got a 250 truck to use the idle with AC as we setup and cool down our RV. Thankfully we found out about this to avoid serious injury, living in TX climate where temps outside reach 100+ degrees. Someone is going to get seriously hurt or killed since this is NOT expected or a STANDARD feature of ANY vehicle. There needs to be at least a warning but ideally, a permanent override for the owner, or default to normal idle.