2016 FORD F-250 Air Bags Problems

We called our local Ford dealership, Matthew Ford of Pryor (Oklahoma) and made an appointment for the safety recall of replacing the clock spring. They proceeded to attempt the replacement and in the process damaged the steering column module, part no. GC3Z3F791KA. We are now being told that Ford does not have the necessary steering column module part and nobody manufactures it for our trim level, Platinum. Consequently, our truck is not able to be fixed and returned to us in the same condition it was given to the dealership. It is still at the dealership, in pieces. We dropped it off on March 27th, 2025.

While driving the morning of 13 Jan 2025 my Airbag sensor light on the dashboard illuminated. Shortly after that me and my wife smelled smoke in the vehicle cabin and then we heard a loud explosion and the seatbelt instantly tightened around my chest and waist. It was after I was able to stop safely and research the incident that I realized my drivers side “pretensioner” detonated while I was driving.

Steering tried to lock up as I tried to turn.

Mileage: 227,850

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was contacted and referred the contact back to the dealer for assistance. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford F-250. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer. The contact stated that the dealer had not provided any diagnostic information. The contact related the failure to NHTSA Campaign Number: 22V337000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts for the recall repair would not be available for 4 years. Additionally, the manufacturer declined to buy back the vehicle. The vehicle was not repaired. The failure mileage was approximately 100,000. Parts distribution disconnect.

Mileage: 100,000

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated while driving and making a turn into the driveway, the steering wheel lost power steering functionality inadvertently and made a clicking sound. The airbag warning light was illuminated. The contact stated that the failure persisted. The vehicle was taken to the local dealer and to a secondary dealer, Bill Utter Ford (4901 S Interstate 35 E, Denton, TX 76210), where it was diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the parts were not yet available. The failure mileage was approximately 120,000. Parts distribution disconnect.

Mileage: 120,000

Ford has consistently indicated that the replacement part is available and it is not. Oou truck has a heated steering wheel. The clock spring for the heated steering wheel is different from the standard clock spring. FORD DOES NOT HAVE THE PART. Our truck is not safe to drive.

In 2022 Ford issued a recall for my 2016 F250 for the clockspring. In mid 2023 for said sent me a letter telling me the parts are in stock contact a local dealer for repair. I dropped off my tuck and 2 day later I was told by deal it’s fixed come pick it up. I got in my truck and all the same issues were there. Airbag light is on, steering is sticking, no horn or other electrical working on steering wheel. The dealer said they did a temp fix which I later found was not true, Ford has no temp fix. After contacting Ford directly and being sent to another dealing by Ford Corp I was told Ford has no part number or fox for trucks with heated steering. Ford has failed to remedy as their team does not have a part made to correct. This is a safety issues and they have a dealer saying don’t worry your airbag will deploy. Fraud along with failure to remedy in a timely manner.

Driving home and the air bag light came on

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the message "Air Bag Disabled" was displayed. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. Parts distribution disconnect.

Mileage: 190,000

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the parts to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000(Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. Parts distribution disconnect.

Mileage: 65,000

This is a safety recall dated December 2022. I have had truck in dealer but they state I have to wait for Ford. If it's a safety issue, when will my safety become priority.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the air bag warning light illuminated and remained illuminated. Additionally, the contact stated that the horn became inoperable. The contact called a dealer and was informed that the part to complete the recall repair was on a national backorder. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the steering wheel was stiff and made rattling sounds while making a turn. The air bag warning light was illuminated. Additionally, the horn, cruise control, phone, and radio buttons on the steering wheel were inoperable. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were expected to become available in the third quarter of 2023. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V3370000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags); however, the parts to do the recall repair were not yet available. The contact stated that the air bag warning light was illuminated. Additionally, the horn, the fuel gauge, the oil pressure gauge and other instrument cluster functions were inoperable. The vehicle was taken to the dealer, where it was diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Mileage: 70,000

The contact owns a 2016 Ford F-250. The contact received recall notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue and advised the contact to take the vehicle to the dealer for an inspection. The contact had not experienced a failure. Parts distribution disconnect.

A notice of recall was received July 2022 by my family with the following numbers: Safety Recall Notice 22S35 / NHTSA Recall 22V337. I called NHTSA today to follow up on this notice, which in July 2022 I was told by Parsons Ford the fix was not available as of yet. [XXX] with NHTSA gave me a number to Ford's customer care hotline. Ford contacted Malloy Ford in Winchester VA which is suppose to call us when an actionable fix is available. They have no clue when that will be so I contacted NHTSA again today which now says there is no recall on my vehicle. So are we driving a vehicle that could potentially kill us or not. Why would the recall disappear within hours of talking to NHTSA & Ford? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted but was unable to confirm when parts would become available. The contact had not experienced a failure. Parts distribution disconnect.

In December 2022, I received a safety recall notice from Ford stating, dust contamination may lead to loss of electrical circuit connection, which may result in failure of airbag to deploy in an accident. Ford stated that when parts become available, they would notify me via email to schedule a service appointment for repairs to be completed free of charge (parts & labor). Parts are anticipated to be available early first quarter 2023. My dealer has no information about availability of parts yet. I am following up, in hope to learn the status of this important safety recall. Thank you, [XXX] sent Feb. 8, 2023 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The airbag light is on as the spring in the steering column has become contaminated which caused audible cracking sounds in steering column, degrading steering and the horn not to function.

Air bag clock spring in steering wheel has broken, air bag light is on and no functions on the steering work ...heated, volume control buttons, horn etc will not work.

The contact owns a 2016 Ford F-250. The contact stated while driving out of a parking lot at approximately 3 MPH, the air bag warning light illuminated and the steering wheel was difficult to operate. The contact then parked the vehicle. The contact drove the vehicle to the dealer and it was diagnosed with an air bag sensor failure. The vehicle was not repaired due to parts not being available. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

Mileage: 90,000

Clock spring and steering control Air bag light remains on Dash information locked

I TOTALED MY 2016 FORD F-250. I SLAMMED INTO A DODGE RAM AT ABOUT 45MPH. MY F-250 BROKE THE SUSPENSION, STEERING, BENT THE FRAME, CRUMPLED THE ENGINE COMPARTMENT AND BROKE THE BRAKES. MY AIRBAGS DID NOT DEPLOY.

Mileage: 46,000

12/07/16 I PURCHASED A BRAND NEW VEHICLE. I DROVE IT HOME APPROXIMATELY TWO MILES TO PICK MY WIFE UP AND TAKE HER FOR A SPIN. UPON STARTING THE VEHICLE THE AIR BAG LIGHT, THE STABILITY CONTROL LIGHT AS WELL AS THE WARNING MESSAGE FOR SERVICE ADVANCE TRAC AND TRAILER BRAKE MODULE FAULT AND THE 911 ASSIST NON OPERATIONAL. I TOOK THE TRUCK BACK TO THE DEALERSHIP AND THEY ENDED UP REPLACING THE RESTRAINT CONTROL MODULE. THEY HAD THE TRUCK FOR ABOUT FIVE DAYS. WHEN I PICKED UP MY TRUCK BEFORE I EVEN GOT OFF THE LOT ALL THE LIGHTS AND MESSAGES CAME ON AGAIN. I TOOK IT TO THE DEALERSHIPS OTHER LOCATION AND THEY HAD IT ROUGHLY THREE WEEKS. THEY REPLACED THE INSTRUMENT CLUSTER AND THE MASTER WIRING HARNESS AT THE INSTRUCTIONS OF FORD ENGINEERING. I DROVE THE TRUCK BEFORE HAVING ALL THE SAME THINGS HAPPEN AGAIN WITH THE EXCEPTION OF THE STABILITY CONTROL/ SERVICE ADVANCE TRAC MESSAGE. I TOOK THE TRUCK BACK AGAIN , THIS TIME THEY REPLACED THE RESTRAINT CONTROL MODULE AGAIN. A FEW WEEKS WENT BUY AND NOW THE SAME PROBLEMS AGAIN. THIS IS THE FOURTH VISIT AND TOMORROW MARKS THE 30TH BUSINESS DAY THE TRUCK HAS BEEN IN THE SHOP. ADD TEN MORE DAYS FOR THE WEEKENDS IT SAT THERE AND THE ONE DAY FOR WHEN THE DEALERSHIP HAD TO REPAIR MY LEATHER INTERIOR THAT THEY MESSED UP. THAT'S 41 DAYS AND I HAVEN'T EVEN HAD IT FOUR MONTHS YET. I'VE REQUESTED THAT THE MANUFACTURER BUY IT BACK NOW TWICE AND WAS DENIED BOTH TIMES. I WAS TOLD THAT MY VEHICLE DOES NOT MEET THEIR CRITERIA. THE SERVICE DEPARTMENT TOLD ME THAT THE VEHICLE IS UNSAFE TO DRIVE WHEN THESE LIGHTS COME ON. IT POWERS DOWN THOSE SYSTEMS MAKING THEM NON OPERATIONAL. THERE IS NO PATTERN TO THIS HAPPENING. IT CAN BE AT START UP ,SITING STILL OR MOVING DOWN THE ROAD. THE LIGHT CAN STAY ON THE ENTIRE TRIP OR JUST FLASH MOMENTARILY.