2021 FORD F-250 Fuel System, Diesel Problems

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact called as the fleet manager for a company that owns a 2021 Ford F-250. The contact stated that while an employee was attempting to operate the vehicle, the vehicle failed to start after several attempts. Once the vehicle was started, the vehicle failed to accelerate above 5 MPH. There was no warning light illuminated. Due to the failure, the vehicle was towed to a dealer and an independent mechanic who both determined that the fuel pump had exploded inside the engine causing contamination of the fuel system. The company was provided an estimate for the repair. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 89,000.

Mileage: 89,000

The contact owns a 2021 Ford F-250. The contact received recall letter from the manufacturer regarding NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The contact had contacted a dealer about the recall repair but was advised that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL). The dealer was contacted; however, the contact was informed that the parts were not yet available, and the vehicle was not repaired. The contact believed that the recall remedy was not satisfactory to prevent a failure. The contact stated that the software update would not prevent the accumulation of biodiesel deposits on the pump drivetrain roller components. The manufacturer was concerned about parts availability. The contact stated that at start-up the vehicle was idling roughly. There was no warning light illuminated. The approximate failure mileage was 7,000.

Mileage: 7,000

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL) and 25V048000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-250. The contact stated that while attempting to start the vehicle, the engine failed to turn over. There was no warning light illuminated. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the CP4 pump was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

Mileage: 150,000

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-250. The contact stated that while driving at an undisclosed speed, there was a loud clanking sound coming from the rear of the vehicle. There was no warning light illuminated. The contact stated that the vehicle went into LIMP mode, and then lost motive power. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The vehicle was towed to the dealer, where it was diagnosed and determined that the fuel system and fuel pump module had failed and needed to be replaced. The dealer confirmed that parts related to the recall repair were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

Mileage: 115,000

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle lost motive power while driving at various speeds and while idling. The contact would restart the vehicle; however, occasionally the vehicle failed to start. There was an unknown warning light illuminated. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

Mileage: 130,000

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power, with the check engine warning light illuminated. The vehicle was scanned by an independent mechanic, and DTC: P0087; was retrieved. The vehicle was towed to the local dealer, where the vehicle was diagnosed and remained for further investigation. The manufacturer was made aware of the failure. The failure mileage was approximately 133,071. VIN tool confirms parts not available.

Mileage: 133,071

The contact owns a 2021 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V048000 (Back Over, Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

See attached document for complaint.

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-250. The contact stated that upon attempting to start the vehicle, the engine was struggling to turn over, and the vehicle failed to start. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed because the contact was unable to take the vehicle to the dealer. The contact was advised to contact the NHTSA Hotline for assistance. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 67,994.

Mileage: 67,994

The contact owns a 2021 Ford F-250. The contact stated that while driving at an undisclosed speed, the transmission failed to shift as intended. The contact stated that the transmission was shifting erratically. Additionally, the contact stated that the vehicle was difficult to start and was idling rough. The vehicle was taken to the dealer however, the contact was informed that without the check engine warning light illuminated, there was no need for a diagnostic test. The contact stated that the failure was intermittent. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.

Mileage: 95,000

The contact owns a 2021 Ford F-250. The contact stated while driving at an undisclosed speed at night, the headlights failed to illuminate as intended. The vehicle was taken to a local dealer where it was diagnosed and determined that the headlights might have been damaged due to heat exposure or chemicals. In addition, upon inspection, the contact noticed an abnormal fuel consumption. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.

Mileage: 17,000

The contact owns a 2021 Ford F-250. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and caused the vehicle to go into IDLE Mode before the vehicle stalled. The vehicle was able to be restarted and taken to a dealer. The dealer informed the contact that the diesel fluid injector was leaking, and the exhaust system needed to be replaced. Shortly afterward the failure reoccurred. The contact returned the vehicle to the dealer however, no assistance was provided. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

Mileage: 100,000