2018 FORD F-350 Back Over Prevention Problems

Sync screen has gone black on radio causing all blind spots to be invisible while parking a large vehicle. I was told by ford tech support this is a recall in certain year ford explorers but not in the F series trucks! I looked up the issue on many of ford forums and it is an unresolved issue. If the rear camera is a recall the image projecting device “SYNC Radio” which is a brain to truck should be as well I would imagine. The laborer and parts for the repair are costly to the company and I’m extremely concerned with how I was treated when this is a known issue with ford. I paid 62000 for a vehicle that now has a recall for a foggy camera but no recall for the device to visually see 360 degrees around vehicle. Suburban Ford of Waterford wants to charge me upwards around 1000.00 for parts and laborer to fix a KNOWN SAFETY ISSUE. All attempts to update have been completed and any ford provided reset and install options have been performed. Downloaded the 3.4 update onto thumb drive in the right format and just black screen of death it’s now been named in forums. They push it off as an update but the years being monitored have faulty APIM modules. Causing screens to have no image, sound, and HANDSFREE safety features. Please help me resolve this concern! Thank you, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford F-350. The contact stated that the back-up camera had a glossy covering that developed over time and prevented a clear image. The vehicle had been taken to the dealer where it was diagnosed that the failure was related to NHTSA Campaign Number: 19V401000 (Equipment) however the VIN was not included in the recall. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.

Mileage: 130,000

The contact owns a 2018 Ford F-350. The contact stated while reversing, he became aware that the rear-view camera display failed to display an image. As a result of the failure, the contact reversed into a tree. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V644000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was 150,000.

Mileage: 150,000

The contact owns a 2018 Ford F-350. The contact stated that while shifted into reverse, the back over prevention screen displayed a black screen, with the “Camera Unavailable” message displayed. The vehicle was taken to the dealer where it was diagnosed that the rear-view camera failed and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 62,692. Frontier Ford charged the contact $183.37 for 2 bad batteries, but when paying the bill they charged $292.17. stated no charge for the backup camera, but charging $108.80 for labor to install the camera.

Mileage: 62,692

The contact owns a 2018 Ford F-250. The contact stated while reversing at an undisclosed speed, the back-up camera was blurry. The vehicle was taken to the dealer to be diagnosed. The contact was notified of a failure with the back over prevention system. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention). The vehicle was not repaired; however, the manufacturer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2018 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Additionally, the contact stated that the cameras on the vehicle failed to operate as needed. The camera images were foggy and cloudy; except the rear facing camera. The failure mileage was 85,000. VIN tool confirms parts not available.

Mileage: 85,000

The contact owns a 2018 Ford F-350. The contact stated that the rearview camera was displaying a blurry image while reversing. The vehicle was initially taken to the dealer, who informed the contact that he would be charged to repair the vehicle. The contact then received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer and two other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

Mileage: 20,000

The contact owns a 2018 Ford F-350. The contact received recall notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention), however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while reversing, the rearview camera image was significantly blurry. The contact stated that the failure had worsened. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

Mileage: 60,000

The contact owns a 2018 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V64400 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the rearview camera was inoperable and displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

Mileage: 65,000

The contact owns a 2018 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had experienced a failure in 2019 and the back-up camera had become completely fogged over. The failure mileage was approximately 10,000. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Mileage: 10,000