2021 FORD F-350 Fuel System, Diesel Problems

The contact owns a 2021 Ford F-350. The contact received a recall letter related to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The contact was concerned about being involved in a crash. The local dealer was contacted and confirmed that the software fix was not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact did not experience a failure.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed with the cruise control activated, the contact heard an abnormally loud popping and clicking sound. The check engine warning light was illuminated. The message "Decreased Engine Power" was displayed, and the vehicle experienced a loss of drive power. The contact coasted off the road and came to a complete stop. The message "Shift to Neutral" was displayed. The contact turned off the vehicle and let it cool down for five minutes. The vehicle failed to restart. The vehicle was towed to an independent mechanic, who determined that the high-pressure fuel pump had failed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 132,900.

Mileage: 132,900

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owned a 2021 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate as needed. The contact was able to reach to drive to the residence, where the failure persisted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure high-pressure fuel pump (HPFP). The vehicle was repaired. After investigating the failure, the contact attributed it to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact had since sold the vehicle. The failure mileage was 280,000.

Mileage: 280,000

The contact owns a 2021 Ford F-350 Commercial Vehicle. The contact received notification of NHTSA Campaign Number: 24V957000(Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted for the recall repair and informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact stated that while driving at an undisclosed speed, the loss of power warning light illuminated. The contact parked the vehicle and turned off the vehicle. The contact attempted to restart the vehicle however, the vehicle failed to start as intended. The vehicle was towed to the dealer where it was diagnosed with a contaminated fuel system. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

Mileage: 112,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The contact stated while driving 30 MPH, the vehicle hesitated and stalled. The contact stated that an unknown warning light was illuminated. The vehicle was not able to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the high-pressure fuel pump had failed and sent shards throughout the fuel system, and the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 106,000. VIN tool confirms parts not available.

Mileage: 106,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available.

The contact's son owns a 2021 Ford F-350. The contact stated that while her son was driving at various speeds, the vehicle would shut off without warning. Initially, her son was forced to reset the vehicle by unhooking the battery; however, the vehicle often struggled to remain running after restart the vehicle. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

Mileage: 88,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on the interstate at 75 MPH, the vehicle started to lose motive power. The contact veered to the right to exit the highway while the vehicle was losing power and eventually stopped. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The dealer diagnosed the vehicle with a fuel system shutdown and high-pressure fuel pump failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle would not be repaired until the second quarter of 2025. The failure mileage was approximately 113,000. VIN tool confirms parts are not available.

Mileage: 113,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the upper fuel filter had been leaking diesel fuel. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the failure was linked to the recall. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 180,000. VIN tool confirms parts not available.

Mileage: 180,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 55 MPH, the vehicle decelerated to 40 MPH, lost automotive power, and stalled. The contact stated that the message “Please Slow Down – Engine Protection Mode” was displayed. The contact pulled over to the side of the highway and restarted the vehicle; however, the vehicle started shaking abnormally before shutting off independently. The vehicle was towed to a local dealer to be diagnosed, and the contact was informed that the fuel pump was faulty and had caused damages to the engine. The contact was informed that the engine and the fuel pump needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 108,000. VIN tool confirms parts not available.

Mileage: 108,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while depressing the accelerator pedal after stopping, the vehicle was slow to respond. The contact stated that there was several minutes before the vehicle responded as needed. The contact stated that the failure occurred after coming to a full stop. The contact stated there was no warning light illuminated. Additionally, the contact stated that while towing a loaded trailer, the vehicle was losing traction, and the rear end was swaying to the right and to the left. The contact had not taken the vehicle to a dealer to be diagnosed or repaired. The contact stated that during the failure there were several unknown warning lights illuminated. The contact stated that 3 months after purchasing the vehicle, the vehicle experienced brakes failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that all four brake pads and calipers needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred while depressing the brake pedal, with an abnormal metal-on-metal sound coming from the brakes. The contact stated that the brakes were independently slowing the vehicle. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

Mileage: 37,000

The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) however, he had had a failure of the diesel fuel pump prior to receiving the recall letter. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was observing that the check engine warning was illuminated and that he was having engine misfires. The contact stated that he was also hearing abnormal noises from the engine compart all prior to receiving the recall letter from the manufacturer. The contact stated that the failures were reoccurring until he was no longer able to start the vehicle. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the high-pressure diesel fuel pump had failed. The fuel pump and the fuel system needed to be replaced. The vehicle was repaired. The failure mileage was approximately 128,000. VIN tool confirms parts not available.

Mileage: 128,000

The contact owns a 2021 Ford F-350. The contact stated while driving at an undisclosed speed, the warning light illuminated indicating to pull the vehicle over. The contact drove the vehicle to the shoulder of the road. The contact stated that the vehicle lost motive power. The contact exited the vehicle and checked all the fluids. The contact stated that the fluid levels were at sufficient levels. The vehicle was inspected by an independent mechanic and the vehicle was diagnosed as fuel contamination. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The contact was advised of a recall NHTSA Campaign Number: 22V013000(Fuel System, Diesel) which had a similar failure description, however, the contact's VIN was not associated with the recall. The vehicle was towed to the dealer where it was diagnosed with a failed fuel system. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 58,000.

Mileage: 58,000