2013 FORD FIESTA Structure Problems

Top of the driver side door handle broke free from the door. The car has previously been cleared of any recall defects - but a loose door handle may absolutely have something to do with the inner workings of the door/latch and may be a safety issue.

The contact owns a 2013 Ford Fiesta. The vehicle had failed to start. Additionally, the contact stated that the vehicle failed to reverse. The transmission warning light was illuminated. The contact stated that the vehicle was not safe to drive. The contact related the failure to Ford Campaign Number: 14M02. The vehicle was taken to the local dealer, where it was diagnosed that the transmission clutch, the TCM, and the doors needed to be replaced. The contact stated that the vehicle was previously repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.

Mileage: 60,000

Rear Passenger Door Latch Failed. We were forced to use a ratchet strap to return home safely due to door swinging open on turns. The safety recall for this was created in 2015 but as of June 2023 there is still not a solution from Ford. They also will not reimburse any repair done after 2017. This is unacceptable.

The contact owns a 2013 Ford Fiesta. The contact stated that his vehicle was under recall NHTSA Campaign Number: 15V246000 (LATCHES/LOCKS/LINKAGES). The contact stated that he went to get his vehicle repaired and was advised that there were no programs in place for the recall and that they will not repair his vehicle until it was known for a fact that Ford will reimburse the dealer. The contact stated it had been a long period of time that he had been waiting to get his vehicle repaired due to recall. The failure mileage was unknown

The contact owns a 2013 Ford Fiesta. The contact stated that while driving at 45 MPH, the accelerator pedal was depressed however, the vehicle would not accelerate. There were no warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The contact stated that as he restarted the vehicle and switched gears to drive, the vehicle would not move. The vehicle was towed to an independent mechanic who diagnosed that the brake calipers had seized onto the rotors. The contact stated that the brake calipers, brake pads, brake lines, and the rotors were replaced; however, the failure reoccurred intermittently while driving. The independent mechanic diagnosed that the ABS assembly needed to be replaced. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair since the VIN was not included in a recall related to the failure. The contact also stated that the front passenger’s door inadvertently opened while driving. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failures and referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 110,000.

Mileage: 110,000

PASSENGER DOOR WILL NOT LATCH. IT WILL JUST SWING BACK OPEN ONCE CLOSED.

Mileage: 120,000

THE DOOR ON MY 2013 FORD FIESTA OPEN!! MY DAUGHTER WAS MAKING A LEFT TURN TO MERGE ON TO THE INTERSTATE WHEN THE REAR PASSENGER DOOR FLEW OPEN AND ALL THE THINGS SHE HAD FELL OUT! SUPPOSE MY LITTLE NIECES WERE IN THERE OR THE DOOR FLIES OPEN AND A CAR HITS IT! I LOOKED UP HOW TO FIX WHEN I CAME ACROSS A RECALL STATING THE DOORS UNLATCH!! RECALL: 20S30 IS THE RECALL; I WENT TO THE DEALERSHIP. THE SERVICE ADVISOR STATED THEY DON?T HAVE THE ?KITS? TO FIX ALL 4 DOORS RIGHT NOW AND THEY WON?T HAVE THEM UNTIL SEPTEMBER !! IN THE MEANTIME I COULD HAVE ONE DOOR FIXED FOR ABOUT $500! I COULD SAVE MY INVOICE AND ASK FOR REIMBURSEMENT AFTER ALL DOORS HAVE BEEN FIXED; AFTER RECALL IS PERFORMED. THIS IS A HUGE SAFETY ISSUE BECAUSE IF I FIX ONE DOOR WHAT?S TO SEE ANOTHER DOOR JUST OPEN AND SOMETHING TRAGIC OCCURS! I NEED TO DRIVE THE VEHICLE; WE DON'T HAVE ANY OTHER MEANS OF TRANSPORTATION. I HAVE DOCTOR APPOINTMENTS 4-5 TIMES A WEEK; NOT TO MENTION WORK AS WELL! WE NEED SOME ASSISTANCE , SOMEONE THAT IS WILLING TO ADDRESS AND RECTIFY THIS ISSUE IMMEDIATELY. *TR

Mileage: 90,000

IF BATERY IS DEAD THERE IS NO OTHER WAY TO UNLOCK THIS CAR. ONE BUTTON TO UNLOCK OR LOCK ALL 4 DOORS IF SOME WAS TO LOOSE POWER WHILE DRIVING OR WHILE INSIDE VEHICLE THEY WOULD BE STUCK UNLESS THEY BREAK A WINDOW. THAT I SEE AS A MAJOR WAY OF SOMEONE DEATHS

4/2019 FOUND OUT ABOUT DOOR RECALL. QUIRK FORD SAID THEY FIXED ALL 4 DOORS BEFORE I BOUGHT THE CAR IN 9/2016 HOWEVER 4/2019 MY BACK DRIVERS SIDE DOOR LATCH BROKE AND I COULD NOT LOCK THE DOOR. IT KEPT OPENING WHILE DRIVING. FIXED IT. 10/19 MY FRONT PASSENGER DOOR HAD THE SAME ISSUE AND THE CABLE IN THE DOOR BROKE AS WELL. KEPT OPENING WHEN DRIVING EVEN THOUGH I TIED IT WITH A CORD. NOTHING HAPPENED TO THE DOORS PRIOR TO THE LATCHES FAILING. GOT THIS FIXED I AM AFRAID THIS MAY HAPPEN WITH THE OTHER DOORS AND RESULT IN A SERIOUS ACCIDENT. I FEEL THEY ARE STILL USING DEFECTIVE LATCHES.

Mileage: 49,000

LOCKS FLEW OPEN AGAIN WHEN I WAS DRIVING ON THE FREEWAY. THIS TIME THE LOCK ON THE PASSENGER SIDE. THE DOOR OPENED SUDDENLY AS I WAS DRIVING ON THE HIGHWAY. A FEW MONTHS AGO, THE DRIVER'S SIDE HAD THE SAME PROBLEM. I TOOK IT TO FORD AND THEY REFUSED TO REPAIR IT BECAUSE THEY SAID THERE IS NO RECALL FOR THIS CAR. I REPORTED IT BUT IT SEEMS THERE WAS NO FEEDBACK FROM THIS WEBSITE EITHER. NOBODY CALLED OR EMAILED.

SECOND DOOR LATCH BROKE IN LESS THAN TWO WEEKS APART FROM THE LAST DOOR LATCH FAILURE. SUBMITTED COMPLAINT NUMBER 11222994, ABOUT REAR PASSENGER DOOR LATCH FAILURE. TOOK THAT IN TO BE FIXED JULY 3RD. NOW MY FRONT PASSENGER DOOR IS BROKEN. HAVEN'T SEEN AN INVESTIGATION STARTED AND HAVE NOT BEEN REACHED TO ABOUT MY PREVIOUS COMPLAINT. I AM NOW WORRIED ABOUT MY CHILD AND AM SCARED EVERY TIME I PUT HER IN THE BACK SEAT I'M WONDERING WHEN WILL THIS DOOR BREAK? WHEN WILL FORD START AN INVESTIGATION AND GET THIS FIXED? PUT OUT ANOTHER RECALL! AND WHEN I CALL THE DEALERSHIP TO MAKE AN APPOINTMENT FOR THEM TO FIX MY VEHICLE THEY SAY THEY DON'T HAVE AN APPOINTMENT TIL THE BEGINNING OF AUGUST. THIS IS A SAFETY ISSUE AND NEEDS TO BE RESOLVED ASAP! I DON'T WANT TO WAIT THREE WEEKS FOR SOMETHING THAT SHOULD BE FIXED ASAP!

DRIVER SIDE DOOR LATCH WILL NOT CATCH AND FLIES OPEN. LUCKILY WHEN THE LATCH MALFUNCTIONED I WAS IN A PARKING LOT AND NOT DRIVING. I LEFT MY CAR IN MY WORK PARKING LOT IN THE AM AND CAME OUT OF WORK IN THE PM TO REALIZE THAT MY CAR DOOR DID NOT LATCH WHEN I SHUT IT AND NO LONGER LATCHES. TOOK TO LOCAL FORD DEALERSHIP (LANCE CUNNINGHAM FORD - KNOXVILLE TN) AND WAS TOLD IT WOULD BE 456.00 TO FIX. WHEN ASKED ABOUT THE RECALL FOR THE EXACT PROBLEM (SAFETY RECALL 15S16) I WAS TOLD THAT MY CAR DID NOT QUALIFY. THE CAR HAS 45,600 MILES ON IT.

Mileage: 45,600

MY 2013 FORD FIESTA DOORS HAVE BECOME UNLATCHED 4 TIMES. THE FIRST TIME WHILE I WAS DRIVING ON THE THE HIGHWAY, THE SECOND TIME WHILE I WAS DRIVING ON THE CITY STREET, THE THIRD TIME WHEN I MADE A RIGHT TURN ON THE CITY STREET AND THE 4TH TIME DRIVING HOME ON THE CITY STREET. I HAVE HAD TO ATTACH CORDS TO MY DOORS TO KEEP THEM CLOSED EACH TIME THEY HAVE SWUNG OPEN. I TOOK THE CAR TO GWINNETT PLACE FORD 3 TIMES BUT THE 4TH TIME I TOOK THE CAR TO ANGELA KRAUS FORD TO GET OUT OF THE VEHICLE. MY CHILDREN HAVE BEEN IN THIS VEHICLE WITH THE DOOR LATCH FAILING. INSTEAD OF FORD GETTING ME OUT THAT VEHICLE AND REPLACING IT WITH ANOTHER WITH THE SAME VALUE THEY INSTEAD TREATED ME TWICE AS IF I WAS A REGULAR CUSTOMER TRADING IN THE CAR AND I WAS ASKED TO PUT MONEY DOWN FOR ANOTHER VEHICLE AND ADD A CO-SIGNER, WHICH I DON'T HAVE SO I WAS DENIED ANOTHER VEHICLE. I PURCHASED THE CAR FROM US AUTO SALES AND THEY TOO ALLOWED ME TO DRIVE AWAY FROM THE LOT WITH CORDS HOLDING MY DOOR TOGETHER BECAUSE THEY COULDN'T APPROVE ME FOR ANOTHER CAR. I REFUSE TO PUT MY CHILDREN AND MYSELF BACK IN THAT DANGEROUS VEHICLE. I DON'T KNOW WHAT TO DO NOW, THE CAR IS JUST SITTING IN MY PARKING LOT WITH CORDS KEEPING THE DOOR CLOSED.

Mileage: 105,000

FORD FIESTA 2013 DOOR LACTH NOT WORKING. DOOR FLEW OPEN AS DRIVER WAS DRIVING DOWN A HIGHWAY. DRIVER HAD TO HOLD DOOR AND DRIVE TO SAFETY, THEN TIE THE DOOR WITH A STRING TO GO HOME. FORD TED BRITT CHANTILLY SERVICE MANAGER REFUSED TO FIX, AND FORD CUSTOMER SERVICE REFUSED TO FIX. THE RECALL NOTICE IS ON THE INTERNET RECALL NO. 15S16. NOTICE SAYS ALL SHOULD BE REPLACED, BUT FORD HAS REFUSED TO REPLACE, SAYING VIN NUMBER IS NOT INCLUDED

Mileage: 45,000

DRIVER DOOR LATCH WON'T CLOSE AND LATCH. VEHICLE WAS PARKED. CALLED FORD DEALER WHO STATED MY VEHICLE DOES NOT HAVE A RECALL. RESEARCH INDICATES THERE'S A PROBLEM WITH MY VEHICLE YEAR, MAKE AND MODEL DOOR LATCHES. PLEASE HELP!

Mileage: 78,000

TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.

REAR PASSENGER SIDE DOOR NO LONGER LATCHES AND FALLS OPEN WHEN TURNING A CORNER. EVEN IF PARKED ON A SLOPE THE DOOR WILL HANG OPEN

Mileage: 61,000

PASSENGER SIDE REAR DOOR LATCH WILL NOT SECURE. MY 8 YEAR OLD DAUGHTER WAS IN THE SEAT WHEN FAILURE OCCURRED. THERE IS A RECALL FOR MY MODEL YEAR FOR THIS DEFECT, BUT DEALER STATES MY VIN IS NOT AMONG THOSE THAT RECEIVED RECALL NOTICE. VEHICLE WAS IN A PARKING LOT WHEN FAILURE OCCURED.

Mileage: 95,000

IN 11/2015 THE DOOR LATCHES WERE REPLACED ON MY 2013 FORD FIESTA PER A SAFETY RECALL. IN 5/2018 THE DOOR LATCH ON THE FRONT DRIVER'S SIDE FAILED, MY DAUGHTER, WHO WAS GOING TO SCHOOL AWAY FROM HOME, WAS PARKED ON THE STREET AND AS SOON AS SHE PULLED INTO TRAFFIC HER DOOR FLEW OPEN AND WOULD NOT STAY CLOSED ALMOST CAUSING AN ACCIDENT. I DID HAVE THE LATCH REPLACED AT A REPAIR SHOP SINCE FORD WASN'T ABLE TO FIX IT RIGHT AWAY AND IT NEEDED TO BE FIXED ASAP. WHEN MY DAUGHTER RETURNED HOME FROM SCHOOL A FEW WEEKS LATER I TOOK THE CAR TO THE DEALERSHIP WHERE THE CAR WAS PURCHASED COMPLAINING ABOUT THE FAULTY LATCH WANTING TO KNOW HOW IT COULD HAVE FAILED AND EXPRESSING MY CONCERN OF THE SAFETY OF THE VEHICLE. THEY HAD NO ANSWER FOR THE FAILURE AND ALSO SAID THAT THE "WARRANTY ON THE RECALL PART HAD ELAPSED AND ONCE THE RECALL WAS COMPLETED ANY OBLIGATION ON FORD'S PART WAS OVER". I FOUND THIS UNACCEPTABLE AND THEY SUGGESTED I VOICE MY COMPLAINTS TO FORD OWNER RELATIONS, WHICH I DID. I CONTACTED THEM AND VOICED MY CONCERN ABOUT THE RECALL PART FAILING AFTER 2 1/2 YEARS. I SAID THAT SOMETHING MUST STILL BE WRONG WITH THE LATCHES FOR THIS TO HAPPEN. I ALSO REQUESTED ASSURANCE OF THE SAFETY OF THE VEHICLE GOING FORWARD AND ASKING IF THEY WILL BE RESPONSIBLE SHOULD THIS HAPPEN AGAIN AND THIS TIME WITH A MORE SERIOUS OUTCOME? I ALSO ASKED SINCE THE FAILED LATCH WAS REPLACED AT AN OUTSIDE SHOP AND NOT FORD WOULD FORD BE RESPONSIBLE IF THAT ONE WERE TO FAIL? THEIR RESPONSE WAS, "UNFORTUNATELY, I AM UNABLE TO PROVIDE YOU WITH THE INFORMATION YOU ARE REQUESTING". THEY THEN SUGGESTED CONTACTING NHTSA. I LET THEM KNOW THAT I WAS VERY UPSET THAT NOBODY WILL TAKE RESPONSIBILITY OR GIVE ME A REASON FOR THE FAILED LATCH OR CAN ASSURE ME OF THE SAFETY OF THE VEHICLE IN THE FUTURE. THEY APOLOGIZED AND SAID THEY WOULD DOCUMENT MY SATISFACTION.*DT CONSUMER STATED DOOR LATCHES HAVE BEEN REPLACED BY THE DEALER AT NO COST.*JB

Mileage: 43,000

VEHICLE WAS REPAIRED UNDER DOOR LATCH SAFETY RECALL IN SEPTEMBER 2015 AFTER RIGHT REAR DOOR (PASSENGER) WOULD NOT SHUT AND LATCH FAILED. ACCORDING TO DEALERSHIP THAT PERFORMED RECALL THEY STATE THEY REPLACED ALL FOUR DOOR LATCHES HOWEVER THE LEFT REAR DOOR (DRIVER) IS NOW HAVING THE SAME LATCH ISSUE. DOOR WILL NOT SHUT AND NEEDS TO BE HELD CLOSED WITH DEVICES TO REMAIN SHUT TO OPERATE THE VEHICLE. 2 DEALERSHIPS REFUSE TO PERFORM ANOTHER REPLACEMENT WITHOUT FEE. DOCUMENT ARE AVAILABLE IF NEEDED HOWEVER THEY ARE NOT SCANNED INTO THIS COMPUTER AND CAN NOT BE UPLOADED AT THIS TIME.

Mileage: 150,000

FRONT PASSENGER DOOR LOCK LATCH FAILED WHILE DRIVING. SON WAS IN PASSENGER SEAT AT TIME OF FAILURE AND ALMOST FEEL OUT. DOOR LATCH WOULD NO LONGER SECURE. DOOR LATCH FAILED WHILE VEHICLE WAS IN MOTION MAKING A LOW SPEED TURN. VEHICLE VIN NOT COVERED UNDER EXISTING FORD RECALL FROM 2015.

Mileage: 61,000

ALL 4 DOOR LATCHES WERE REPLACED ON 23 MAY 2015 UNDER RECALL #15S16. AT THAT TIME, THE CAR HAD 44,592 MILES. ON MONDAY, 23 APRIL 2018, THE DRIVER'S DOOR REFUSED TO LATCH. WHEN YOU TRIED TO CLOSE IT, IF FLEW OPEN AGAIN. THE CAR NOW HAS 66754 MILES. IT SEEMS THAT THE ORIGINAL LATCHES WERE BETTER THAN THE REPLACEMENT LATCHES. FORTUNATELY, THIS HAPPENED AS I WAS PREPARING TO LEAVE THE HOUSE. WE DUCT TAPED THE DOOR FROM THE OUTSIDE AND TOOK IT TO THE GARAGE, NO RECALL, MORE THAN A YEAR SINCE REPLACEMENT, FORD DENIES RESPONSIBILITY. I WANTED TO REPORT THIS I CASE OTHERS HAD THIS PROBLEM. I HAVE TO FIX IT, IT IS COSTING ME OVER $350.

Mileage: 66,754

THE PASSENGER DOOR CAME OPEN WHILE THE CAR WAS IN MOTION IN THE FREEWAY, THERE WAS NO PASSENGER RIDING AT THE TIME, AND THE CAR DOOR WAS LOCKED. THE LATCH CAME LOOSE. THE VEHICLE MILEAGE IS ABOUT 43,200 MILES.

Mileage: 43,200

THIS HAS HAPPENED 2 TIMES. JAN 20, 2016. FRONT PASSENGER DOOR OPENED IN MOTION ON A CITY STREET. A PASSENGER WAS IN THE SEAT. THE "LATCH" WOULD NOT ALLOW DOOR TO STAY CLOSED. RECALL #15S16/15V-246. WE RECEIVED A LETTER INFORMING US WHAT THE PROBLEM WAS BUT PART WAS NOT YET AVAILABLE FOR REPAIR. LATCH WAS FIXED IN JANUARY OF 2016. JULY 21ST 2017, REAR LEFT PASSENGER DOOR, WITH A PASSENGER IN THE SEAT, FLUNG OPEN WHILE MAKING A RIGHT TURN ON A CITY STREET, DOOR WOULD NOT LATCH AND STAY CLOSED. FORD WOULD NOT COVER THE REPAIR WHEN WE FIRST BROUGHT IT IN BECAUSE THE REPLACEMENT WAS OUT OF THE 1 YEAR WARRANTY. JULY 25, 2017 WERE QUOTED $300 TO GET THE LATCH FIXED. AFTER COMPLAINING WITH FORD AND FORD SERVICE MANAGER WE WERE QUOTED $150, ONLY 1 YEAR WARRANTY. THAT TELLS ME FORD IS NOT CONFIDENT IN THERE PRODUCT OR REPAIR TO ONLY GIVE A 1 YEAR WARRANTY. THE LATCHES WERE APPARENTLY THE NEW AND IMPROVED BUT IT MALFUNCTIONED 17 MONTHS LATER, UNACCEPTABLE, THERE HAS BEEN NO RECALL AS OF AUGUST 1, 2017 FOR THE REPLACED LATCHES.

Mileage: 39,000

TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT WHILE STOPPING AT A TRAFFIC SIGN, THE DRIVER SIDE DOOR INDEPENDENTLY OPENED. THE VEHICLE WAS TOWED TO LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER, ADVANTAGE FORD LINCOLN 1031 CENTRAL AVENUE, DURANTE, CA 91010 INFORMED THE CONTACT THAT THE PARTS WOULD BE AVAILABLE IN AUGUST OF 2017. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (STRUCTURE), HOWEVER THE PARTS TO REMEDY THE VEHICLE WHERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, THEY INFORMED THE CONTACT THAT THE CASE WAS BEING REVIEWED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Mileage: 40,000

PLACED A CASE OF WATER IN THE REAR SEAT ON THE PASSENGER SIDE AFTER GROCERY SHOPPING. DOOR MADE A WORRYING "THUNK" WHEN CLOSED AND CAME RIGHT BACK OPEN. INSPECTED LATCH; NO LONGER LOCKS IN PLACE WHEN CLOSED. LUCKILY WIFE WAS WITH ME AND ABLE TO HOLD THE DOOR CLOSED ON THE WAY HOME.

Mileage: 62,000

CAR WAS PARKED IN MY DRIVEWAY. OPENED DOOR AND PUT ITEMS INSIDE. CLOSED BACK BACK PASSENGER DOOR ON MY 4 DOOR HATCHBACK AND THE LOCK BROKE FOR NO REASON AT ALL. DOOR WOULD NOT LOCK OR STAY CLOSED AS THE PART BROKE FOR NO REASON.

Mileage: 48,000

I PURCHASED A 2013 FORD FIESTA I PURCHASED ON DECEMBER 23, 2015 AT THE LAUREL, MARYLAND CARMAX STORE. ON SATURDAY, SEPTEMBER 24TH, I WENT TO JIM COLEMAN TOYOTA TO BUY A TOYOTA PRIUS. THEY EXAMINED MY FORD FOR ITS TRADE-IN VALUE. THE MANAGER, WHO WAS A FORMER CARMAX MANAGER, EXAMINED THE CAR AND INFORMED ME THAT MY FORD FIESTA HAS UNIBODY DAMAGE. THE REAR DRIVER'S SIDE AS BE REPLACED. THE CAR HAS UNIBODY DAMAGE WAS NOT DISCLOSED TO ME WHEN I PURCHASED THIS CAR ON DECEMBER 23, 2015. I PURCHASED THE CAR FOR $14,000, WHICH IS FAR ABOVE THE BLUE BOOK VALUE OF $9,419. IN MARCH 2016, I BOUGHT THE CAR TO CARMAX IN LAUREL FOR OVERHEATING. THE HEAT PUMP WAS REPLACED FOR $250. ADDITIONALLY, ON SEPTEMBER 15TH, I PAID FOR REPAIRS AT THE CARMAX GAITHERSBURG STORE. THE REPAIRS WERE FOR THE FOLLOWING: 1-FRONT PASSENGER DOOR LATCH;2-TRUCK LATCH; AND 3-HORN I WAS CHARGED $250 TO REPAIR CRITICAL SAFETY FEATURES. WHILE THE CAR WAS IN GAITHERSBURG, THE BATTERY DRAINED. THE CAR DOOR COULD NOT CLOSE, SO THE INTERIOR LIGHTS REMAINED ON. I REPORTED THE DOOR LATCH PROBLEMS ON MONDAY, AUGUST 29TH. THE CAR WAS IN PARK. MY SISTER AND I WERE TRYING TO LEAVE FOR CHURCH AND THE DOOR WOULD NOT CLOSE. HOWEVER, I WAS NOT GIVEN AN APPOINTMENT UNTIL SEPTEMBER 8TH IN GAITHERSBURG AND SEPTEMBER 13TH IN LAUREL. THAT WAS QUITE A LONG TIME TO WAIT FOR SUCH A CRITICAL ISSUE. I WOULD HAVE NEVER PURCHASED A CAR WITH UNIBODY DAMAGE HAD IT BEEN DISCLOSED. TO BE CHARGED FOR A RECALL ITEM THAT SHOULD HAVE BEEN REPAIRED PRIOR TO PURCHASE, IS UNCONSCIONABLE. I AM TOTALLY OUTRAGED.

Mileage: 30,000

BACKGROUND: NHTSA CASE NO. 861644 , RECALL NO. 15V246000 ON SEPTEMBER 15, 2015, THE FRONT RIGHT DOOR OF MY VEHICLE FAILED TO LATCH WHILE I WAS UNLOADING GROCERIES WHILE PARKED IN MY DRIVEWAY. THIS PROBLEM WAS FIXED BY SHAMALEY FORD AS A RECALL REPAIR. IN SEPTEMBER 2015, SHAMALEY FORD STATED TO ME, AND APPARENTLY ALSO TO FORD MOTOR CO., THAT ALL FOUR DOOR LATCHES WERE REPLACED, NOT JUST THE FRONT RIGHT DOOR LATCH THAT FAILED. ON JULY 31, 2016, I PUT ONE BAG OF GROCERIES IN THE BACK SEAT AND, I THOUGHT, CLOSED THE REAR LEFT DOOR. I DROVE OUT OF THE PARKING LOT. ABOUT A HALF-BLOCK AWAY, I SAW A DASHBOARD WARNING LIGHT THAT MY REAR LEFT DOOR WAS NOT CLOSED. I PULLED OFF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR. I COULD NOT CLOSE THE DOOR. THE LATCH OF THE REAR LEFT DOOR OF THE VEHICLE FAILED. I DO NOT KNOW IF THE REAR LEFT DOOR CAME UNLATCHED WHILE I WAS DRIVING, OR IF I FAILED TO NOTICE THE LATCH FAILURE IN THE PARKING LOT BEFORE DRIVING OFF. THE LEFT REAR DOOR IS HELD CLOSED AT THIS TIME BY A BUNGEE CORD BETWEEN THE DOOR ARM REST AND THE FRONT PASSENGER SEAT HEAD REST. I AM TAKING THE VEHICLE TO SHAMALEY FORD FOR SERVICE ON AUGUST 2 AT 7:00 A.M. I PUT APPROXIMATELY 12,050 MILES ON THE VEHICLE BETWEEN THE SEPTEMBER 2015 LATCH INSTALLATION AND THE LATCH'S FAILURE ON JULY 31, 2016.

Mileage: 73,319

BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, AND DELAYED ACCELERATION AND LURCHING - ROLLS BACKWARDS ON HILLS - TRANSMISSION REBUILD TWO TIMES AND REPLACED IN 24000 MILES, THESE CARS A SAFETY ISSUE AND FORD NEEDS TO TAKE RESPONSIBILITY. FORD WILL NOT DISCUSS AND JUST KEEPS DENY. THEY WILL NOT RETURN OUR CALLS - PLEASE HELP ALSO, ALL DOOR PAWL SPRING TAB LATCHES HAVE FAILED MORE THEN ONCE.

Mileage: 8,000

THE REAR PASSENGER SIDE DOOR, WHERE MY SON SITS IN HIS BOOSTER, STOPPED CLOSING ONE AFTERNOON ON OUR WAY TO HIS SOCCER GAME. I USED A PIECE OF ROPE TO TIE THE DOOR ACROSS THE CAR TO THE DOOR OPPOSITE UNTIL I COULD GET MY CAR INTO THE FORD DEALERSHIP THE NEXT DAY. I SEARCHED THE INTERNET AND SAW AN ARTICLE REGARDING OTHER 2013 FORD FIESTA'S HAVING THE SAME ISSUE. I TOOK MY VEHICLE THE NEXT DAY TO THE DEALERSHIP AND SINCE I WAS THERE I LET THEM KNOW THAT MY CAR, WHICH ONLY HAD 15K MILES ON IT, HAS A PROBLEM WITH ACCELERATION. WHEN I ACCELERATE I HEAR AN AIRY SOUND COMING FROM THE ENGINE AND I LOSE POWER SO THAT I ACCELERATE VERY SLOWLY. THIS IS A HUGE SAFETY ISSUE WHEN GETTING ONTO THE HIGHWAY. I WAS ADVISED WHEN I PICKED UP THE CAR THAT THE LOCK WAS A RECALL ITEM AS WAS AN ISSUE WITH THE COOLING SYSTEM THAT THEY FIXED. IN ADDITION, WHEN THEY CHECKED FOR THE AIRY SOUND THEY FOUND I HAVE A BAD TRANSMISSION. MY SERVICE REP SAID THE TRANSMISSION WAS ON BACK ORDER FOR 30 DAYS. THAT WAS MAY 2015. TODAY IS 11/2/2015 AND I STILL DO NOT HAVE THE PARTS TO REPLACE MY TRANSMISSION. I HAVE ASKED SEVERAL TIMES IF I COULD HAVE A RENTAL CAR OR BORROW A CAR FROM FORD UNTIL MY TRANSMISSION IS FIXED DUE TO THE LOW ACCELERATION AND HAVE BEEN TOLD TIME AND AGAIN THAT THEY CAN NOT "AUTHORIZE" IT.

Mileage: 15,000

TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. IN ADDITION, THE TRANSMISSION HESITATED. THE CONTACT ALSO STATED THAT WHILE DRIVING, THE DOOR POPPED OPEN WITHOUT WARNING AND COULD NOT BE CLOSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED AND THE TRANSMISSION NEEDED TO BE REPAIRED. IN ADDITION, THERE WAS A MANUFACTURERS RECALL ON THE ENGINE WARNING LIGHT. THE VEHICLE WAS NOT REPAIRED FOR THE FAILURES DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Mileage: 32,000

THE TRANSMISSION HAS BEEN SLIPPING CONSTANTLY. WHEN STARTING FROM A DEAD STOP THE TRANSMISSION SLIPS PREVENTING ITS FROM CATCHING THE FIRST TWO GEARS. ALSO THE PASSENGER SIDE DOOR LATCH WILL NOT CLOSE. THE DOOR ALL OF A SUDDEN CAME OPEN WHILE DRIVING. THIS CAR IS UNSAFE.

Mileage: 39,000

WHILE TAKING THE BABY TO VISIT THE GRAND PARENTS, WE ARRIVED THERE AND TAKING THE BABY OUT OF THE CAR THE PASSENGER REAR DOOR POPPED OPEN AND WOULD NOT LATCH. WE HAD TO TIE THE DOOR CLOSED. THE CAR IS NOT SAFE TO DRIVE IN THIS CONDITION, RELY ON ROPES AND BUNGEE CORDS TO KEEP THE DOOR CLOSED. IT OFFERS NO PROTECTION IN THE EVENT OF A CRASH. THIS CONDITION SHOULD BE REPORTED TO THE CAR OWNERS NOW, THEY SHOULD HAVE TO WAIT FOR DOORS ON THE VEHICLE TO POP OPEN TO FIND OUT THEY HAVE A PROBLEM WITH THE CAR.

Mileage: 19,900

WHILE DRIVING ON THE FREEWAY, MY PASSENGER DOOR SUDDENLY SWUNG WIDE OPENED. I HAD TO PULL OVER AND THEN HOLD THE DOOR ALL THE WAY TO DEALERSHIP. THE DEALER SAID THEY WILL FIX THE PASSENGER DOOR ONLY SINCE THEY WERE NOT ALLOWED TO FIX THE REST OF THE DOORS EVEN THOUGH ALL 4 DOORS ARE IN RECALL. MY CAR HAVE BEEN WITH THE DEALER FOR THE PAST TWO WEEKS SINCE THERE IS NO PART TO FIX MY DOOR LATCH. ITS VERY UNSAFE TO DRIVE THIS CAR AND FORD DO NOT CARE ABOUT IT.

Mileage: 48,200

WHILE DRIVING ON THE FREEWAY, MY BACK DOOR SUDDENLY SWUNG WIDE OPENED. MY DOG WAS IN THE BACK SEAT AND I HAD TO GRAB HER BEFORE SHE FLEW OUT. I HAD TO PULL OVER THEN HOLD THE DOOR SHUT ALL THE WAY TO THE DEALERSHIP. ONCE AT THE DEALERSHIP THEY FIXED ONE DOOR, AND SAID THEY WERE NOT ALLOWED TO FIX THE REST EVEN THOUGH ALL 4 DOORS ARE RECALLED.... MY DOG COULD HAVE DIED, AND IF IT WAS A CHILD LEANING ON THE DOOR WHEN IT OPENED THEY COULD HAVE BEEN KILLED AS WELL. FORD DOESN'T CARE THAT THIS VEHICLE IS NOT SAFE.

Mileage: 41,000

DOOR LATCH FAILED, DOOR HAD TO BE TIED SHUT TO OPERATE.

UPON CLOSING REAR PASSENGER DOOR, THE DOOR LATCH BROKE AND WOULD NOT ALLOW THE DOOR TO SHUT OR THE VEHICLE TO BE SECURE. THIS OCCURRED AWAY FROM HOME AND WAS PROBLEMATIC IN THAT THE VEHICLE COULD NOT BE SECURED, LOCKED OR SHUT. WE HAD TO STRAP THE DOOR SHUT UNTIL WE COULD OBTAIN REPAIR, WHICH COST AROUND $500. *TR

Mileage: 39,000

THIS PAST SATURDAY, I OPENED MY REAR PASSENGER SIDE DOOR, AND IT TOOK A FEW ATTEMPTS TO CLOSE IT AGAIN. IT DID NOT WANT TO LATCH. I WASN'T SURE WHY IT HAPPENED, AND ALL BUT FORGOT ABOUT IT. LATER IN THE DAY, I PICKED UP SOME FRIENDS FROM THE AIRPORT, AND THE SAME THING HAPPENED. I OPENED THE DOOR TO LOAD IN A SUITCASE AND IT TOOK SEVERAL ATTEMPTS TO GET IT TO LATCH CLOSED AGAIN. THEN, ON SUNDAY, I LENT MY CAR TO MY VISITING FRIENDS, AND WHILE THEY WERE DRIVING THE DOOR POPPED OPEN. IT DID NOT FLY OPEN OR CAUSE ALARM, IT JUST CAME UNLATCHED. WHEN THEY STOPPED THE CAR THEY USED THE SEAT BELT TO HOLD THE DOOR CLOSED. THEY TEXTED ME TO LET ME KNOW WHAT WAS HAPPENING. WE DISCOVERED THAT JUST ONLY TWO DAYS EARLIER A RECALL HAD BEEN ISSUED ON THE DOOR LATCHES ON MY MAKE AND MODEL OF CAR. THE MOST FRUSTRATING PART IS THAT THE DEALERSHIP SAYS THEY ARE NOT READY TO FIX THE PROBLEM. SO FAR THEY HAVE NOT RECEIVED INSTRUCTIONS OR PARTS YET. I HAVE AN APPOINTMENT SCHEDULED ON JUNE 9TH TO ADDRESS ANOTHER RECALL ISSUE CONCERNING AN EMISSIONS PART, BUT I WAS INFORMED THAT ONLY IF THE DEALERSHIP HAD THE PARTS AND INSTRUCTIONS WOULD THEY ADDRESS MY OPEN DOOR PROBLEM. SO I WILL BE DRIVING AROUND FOR AT LEAST 5 WEEKS WITH A DOOR THAT WON'T CLOSE. THAT CAN'T BE SAFE. MEANWHILE IF THE DOOR IS NOT TIED TIGHTLY THE INTERIOR LIGHT STAYS ON. FORTUNATELY THERE WASN'T ANYONE IN THE BACK SEAT WHEN THE DOOR POPPED OPEN. *TR

Mileage: 10,300

DOOR LATCH ON REAR PASSENGER FAILED FOR NO APPARENT REASON. *TR

Mileage: 35,214

I WENT TO CLOSE THE BACK PASSENGER SIDE DOOR AND THE LATCH WOULDN'T CATCH ALL OF A SUDDEN. WITH NO PRIOR INCIDENTS OR INDICATION OF AN ISSUE, THE LATCH JUST BROKE - WHEN I TOOK IT TO THE DEALERSHIP, THEY SAID THEY HAVE HAD A LOT OF THESE TYPES OF ISSUES HAPPEN BECAUSE OF FAULTY DEFECTIVE LATCHES FROM THE MANUFACTURER. 3 MONTHS LATER AND THE FRONT PASSENGER DOOR LATCH DOES THE SAME EXACT THING. AND I HAVEN'T GOTTEN ONE NOTICE ON THIS DEFECTIVE LATCH, BEFORE OR AFTER MY INCIDENT. I WOULD THINK SAFETY WOULD BE A MAJOR CONCERN FOR FORD - WHO WOULD WANT THEIR DOORS NOT BEING ABLE TO SHUT?? SINCE THEY ACKNOWLEDGED OTHER CARS HAVING THE SAME ISSUE, I DON'T BELIEVE I JUST RECEIVED A LEMON, BUT I SURE WON'T BE BUYING FORD AGAIN! *TR

Mileage: 11,022

TWICE AS I WAS ENTERING INTO AN INTERSECTION DURING A LEFT HAND TURN THE PASSENGER DOOR (FIRST TIME) FLUNG OPEN. I COULD NOT CLOSE IT SO I DROVE WITH THE SEAT BELT TIDE TO THE DOOR FOR 4 MILES TO THE NEAREST FORD DEALER FOR SERVICE. THEY ACKNOWLEDGED THAT THIS HAS HAPPENED TO OTHER DRIVERS. THESE LATCHES ARE APPARENTLY DEFECTIVE. FORD ONLY REPLACED THE DEFECTIVE DOOR LATCH LETTING ME DRIVE OFF WITH THE POSSIBILITY OF OTHER LATCHES FAILING IN THE FUTURE. SATURDAY EVENING BEFORE EASTER THE REAR PASSENGER DOOR FLEW OPEN AS I WAS DRIVING THROUGH AN INTERSECTION. SINCE THE DOOR DID NOT CLOSE THE CABIN LIGHT STAYED ON UNTIL THEY FINALLY GOT TO FIXING IT. AGAIN THEY CAN ONLY FIX THE BAD DOOR LATCH, AND WILL NOT REPLACE THE OTHER TWO. THIS IS A VERY VERY VERY HAZARDOUS ISSUE WHICH COULD BECOME DEADLY TO BICYCLISTS OR PEDESTRIANS. *TR

CAR WAS PARKED AND I OPENED THE BACK PASSENGER DOOR TO PUT SOMETHING IN, THEN CLOSED THE DOOR. JUST BEFORE BACKING OUT, DOOR INDICATOR LIGHT CAME ON THAT THE BACK PASSENGER DOOR WAS OPEN. THE BACK DOOR WAS NOT LATCHED CLOSED. WHEN I TRIED TO CLOSE IT, IT DOES NOT STAY LATCHED. CURRENTLY THE DOOR IS KEPT CLOSED WITH A BUNGEE CORD AND A ZIP TIE. *TR

Mileage: 42,500

THE REAR DOOR BEHIND THE DRIVER WOULD NOT CLOSE. I DISCOVERED THAT THE REAR DOOR LATCH MECHANISM BROKE CAUSING THE DOOR TO NOT CLOSE. *TR

Mileage: 49,140

THE CAR WAS PARKED. I OPENED THE RIGHT REAR DOOR TO PULL SOMETHING OUT AND WHEN I CLOSED THE DOOR IT BOUNCED BACK. THE DOOR DOES NOT LATCH AND IS STUCK OPEN. I MADE SURE THERE ARE NO OBSTRUCTIONS. I TRIED SLAMMING IT, CLOSING IT SLOWLY BUT FIRMLY, I FIDDLED WITH THE LATCH AND THE CHILD SAFETY LOCK BUT HAD NO LUCK. IT JUST WON'T STAY CLOSED. *TR

Mileage: 30,000

I GOT OUT OF MY CAR, CLOSED DRIVER'S DOOR, IT WOULDN'T CATCH ON THE LATCH. THE DOOR MECHANISM IS NOT IN THE CLOSED POSITION INDICATING IT WAS STUCK. THE DOOR MECHANISM IS IN THE OPEN POSITION AND WON'T CATCH ON THE LATCH. *TR

Mileage: 19,673

FIRST TIME: 10/10/2014 DURING THE MORNING, THE CAR WAS PUT IN MOVEMENT AND THE RIGHT FRONT DOOR OPENED BY ITSELF AND IT DID NOT CLOSE AGAIN. THE DEALER SERVICE DEPARTMENT FOUND THAT IT WAS A LATCH FAILURE, THEY HAD TO REPLACE IT. SECOND TIME: 03/26/2014 DURING THE NIGHT THE CAR WAS GETTING PARK AND THEN THE RIGHT BACK DOOR OPENED BY ITSELF AND IT DID NOT CLOSE AGAIN. THE DEALER SERVICE DEPARTMENT FOUND ANOTHER LATCH FAILURE, THEY HAD TO REPLACE IT. *TR

Mileage: 9,749

THE DOORS ON MY 2013 FORD FIESTA WILL NOT LATCH. IT CAME UNLATCHED WHILE DRIVING AND ALL 3 OF MY CHILDREN WERE IN THE BACK SEAT. *TR

Mileage: 50,350

TL*THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LOCKING MECHANISM FAILED AND THE DOOR WOULD NOT REMAIN CLOSED WHILE DRIVING. IN ADDITION, THE VEHICLE INTERIOR CEILING LIGHT WOULD REMAIN ON WHILE OPERATING THE VEHICLE BECAUSE THE DOOR COULD NOT BE SECURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,999.

Mileage: 40,999

REAR PASSENGER DOOR WILL NOT STAY CLOSED. LATCH WILL NOT HOLD. *TR

Mileage: 38,887

ON AUGUST 12, 2014 HE RIGHT FRONT DOOR LATCH UNIT FAILED AFTER ATTEMPTING TO CLOSE THE DOOR, IT WOULD NOT STAY CLOSED AFTER THIS. THEN 3 WEEKS LATER (SEPTEMBER 4, 2014) THE RIGHT BACK DOOR LATCH FAILED AND WOULD NOT STAY CLOSED. THEN ON MARCH 5, 2015 THE LEFT BACK DOOR LATCH FAILED AND WOULD NOT STAY CLOSED. ALSO NOTE IN MARCH 2014 THIS ALSO HAPPENED TO THE TRUNK LATCH. *TR

Mileage: 81,813

THE REAR PASSENGER DOOR DOES NOT STAY CLOSED AND WILL FLY OPEN WHILE DRIVING IF NOT SECURED WITH ROPE. *TR

Mileage: 41,428

THE REAR DOOR ON THE PASSENGER SIDE WILL NOT LATCH SHUT OR STAY CLOSED. THE MAJORITY OF THE TIME I'M THE ONLY PERSON WHO USES THE CAR, SO I PRIMARILY USE THE DRIVER DOOR. TODAY, I OPENED AND CLOSED THE REAR PASSENGER SIDE DOOR TWICE, AND THE SECOND TIME I ATTEMPTED TO CLOSE IT, IT FAILED TO LATCH AND I HAVEN'T BEEN ABLE TO LATCH IT SHUT SINCE. *TR

Mileage: 15,720

THE FRONT DOORS TO MY 2013 FORD FIESTA WOULD NOT LATCH PROPERLY AFTER UNLOCKING, GETTING INTO MY CAR AND TRYING TO CLOSE THEM. THE LATCH WOULD NOT CLOSE, THEREFORE LEAVING MY DOORS UNABLE TO CLOSE AND MAKING THE CAR NON-DRIVABLE. TO BE FIXED, THE ENTIRE LOCKING MECHANISM NEEDED CHANGED COSTING $785 DOLLARS TO REPAIR. RECENTLY THIS PAST WEEK, THE SAME THING HAPPENED TO MY REAR DRIVER SIDE DOOR WHILE I WAS GETTING READY TO TURN ONTO THE INTERSTATE TO GO TO WORK. THE DOOR SWUNG OPEN, MAKING IT VERY UNSAFE TO OPERATE ON THE ROAD, AND I TURNED AROUND TO GO BACK HOME TO SWITCH TO MY WIFE'S CAR. AGAIN, THE WHOLE MECHANISM NEEDED CHANGED TO REPAIR TO THE COST OF $345 DOLLARS. A CAR THAT IS 2 YEARS OLD WITH LESS THAN 50K SHOULD NOT HAVE BIG AND POTENTIALLY DANGEROUS ISSUES SUCH AS THIS. HOPEFULLY FORD WILL DO THE RIGHT THING A DO A RECALL FOR THIS MODEL. *TR

Mileage: 48,000

2013 FORD FIESTA HAS WATER LEAKING INTO TRUNK AREA FROM REAR SEAT TO BACK OF CAR. CAR HAS BEEN TO DEALER SEVEN TIMES FOR REPAIR AND STILL HAS WATER LEAK IN TRUNK AREA. ALSO VEHICLE HAS A HESITATION WHEN PULLING OUT, TRANSMISSION JERKS AND MAKES GRINDING NOISE. CAR HAS BEEN TO DEALER TWO TIMES TO HAVE TRANSMISSION CHECKED. TRANSMISSION HAS BEEN REPROGRAMMED TWO TIMES AND STILL HAS SAME PROBLEM. DEALER SAYS THIS IS NORMAL OPERATION FOR THIS TRANSMISSION. CAR FEELS UNSAFE WHEN PULLING OUT INTO TRAFFIC, FEELS LIKE ENGINE IS GOING TO STALL. *TR

Mileage: 11,601

REAR PASSENGER DOOR FAILS TO STAY CLOSED. DOOR LATCH FAILS TO KEEP DOOR SHUT. *TR

Mileage: 14,640

I WAS DRIVING APPROXIMATELY 40 MPH WHEN THE RIGHT REAR DOOR OF MY VEHICLE FLEW OPEN RAPIDLY. I WAS AFRAID OF THE DOOR STRIKING ANOTHER VEHICLE OR INJURING MY PASSENGER AND HAD TO QUICKLY PULL OVER. IN ORDER TO PULL OVER SAFELY, THE PASSENGER WAS FORCED TO GRAB AHOLD OF THE DOOR SO THAT I COULD STEER THE VEHICLE OUT OF TRAFFIC. ONCE I REACHED THE SIDE OF THE ROAD, WE EXAMINED THE DOOR, AT FIRST THINKING THAT PERHAPS IT HAD BEEN IMPROPERLY SHUT. WE DISCOVERED, IN FACT, THAT WAS NOT THE CASE. THERE WAS SOME DEFECT IN THE CAR THAT CAUSED THE DOOR TO FLY OPEN WHILE THE VEHICLE WAS IN MOTION. THE CAR WAS NOT DRIVABLE AS-IS BECAUSE THE DOOR WOULD NOT LATCH SO WE HAD TO TIE THE DOOR SHUT FROM THE INTERIOR TO DRIVE IT HOME SAFELY. THE DEALERSHIP MECHANIC WAS NOT OPEN AT THAT TIME. ONCE HOME, I COULD NOT ACTIVATE THE ALARM SYSTEM SO THE CAR SAT UNLOCKED OVERNIGHT WITH THE INTERIOR LIGHTS ON. THE LIGHTS WOULD NOT SHUT OFF BECAUSE THE DOOR WOULD NOT CLOSE. I DROVE THE VEHICLE TO THE FORD DEALERSHIP MECHANIC AS SOON AS THEY OPENED THE NEXT MORNING AND HAD TO MISS HALF A DAY OF WORK BECAUSE OF THE ISSUE. IT TOOK SEVERAL HOURS FOR THE DEALERSHIP MECHANICS TO FIX THE LATCH AND THEY REFERRED ME TO FORD MOTOR COMPANY TO VOICE MY COMPLAINTS AND CONCERNS ABOUT A DEFECT THAT CAUSED ME TO FEAR FOR MY SAFETY AND THAT OF MY PASSENGER. I FILED A CLAIM WITH FMC. TWO WEEKS LATER I RECEIVED A LETTER FROM FORD MOTOR COMPANY SAYING THAT MY CASE HAD BEEN CLOSED. FMC OFFERED ME NO EXPLANATION OF OR RESOLUTION TO THIS SERIOUS SAFETY CONCERN. *TR

Mileage: 22,651

FRONT PASSENGER DOOR LATCH BROKE INTERNALLY. THE DOOR WILL NO LONGER LATCH. IT WAS NOT ABUSED JUST CLOSED NORMALLY. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST WAS THE PASSENGER REAR DOOR ABOUT 2/3 MONTHS PREVIOUS. *TR

Mileage: 40,000

THE PASSENGER DOOR WILL NOT CLOSE. *TR

Mileage: 64,823

THE REAR DRIVER SIDE LATCH WOULD NOT LOCK AND UNEXPECTEDLY OPEN WHILE DRIVING ON 9-11-14. THE LATCH WAS FIXED AND LESS THAN TWO MONTHS LATER ON 11-7-14 THE PASSENGER SIDE LATCH BROKE. MY SON ALMOST FELL WHILE DRIVING OFF SINCE WE DID NOT KNOW THAT THE DOOR HAD NOT LATCH. THIS IS UNACCEPTABLE AND FORD IS WELL AWARE OF THE ISSUE HOWEVER THERE HAS NOT BEEN A RECALL. THIS IS A VERY DANGEROUS CONDITION AND CAN BE EXTREMELY DANGEROUS AND LETHAL. *TR

Mileage: 62,317

THE CAR WAS PARKED AND TURNED OFF. REAR PASSENGER SIDE DOOR WAS OPENED AND THEN ATTEMPTED TO CLOSE. THE DOOR WOULD NOT CLOSE. IT BOUNCED OF THE CAR. AFTER SEVERAL ATTEMPTS AND ABOUT 10 MINUTES LATER THE DOOR CLOSED. I HAVE NOT TRIED OPENING IT AGAIN AND I AM SCARED THE DOOR WILL OPEN WHILE DRIVING. *TR

Mileage: 31,600

AFTER THE CAR WAS STOPPED AND TURNED OFF, THE REAR PASSENGER DOOR WAS OPEN AND WOULD NOT CLOSE. THIS DOOR IS RARELY, IF EVER, USED. THE DOOR HAD TO BE TIED TO THE DRIVER'S SIDE PASSENGER DOOR WITH A TIE-DOWN IN ORDER TO KEEP THE DOOR CLOSED SO THAT THE CAR COULD NOT BE STOLEN. THE INTERIOR LIGHTS REMAINED ON SO THE BATTERY HAD TO BE DISCONNECTED, AND THEN RECONNECTED THE NEXT MORNING SO IT COULD BE DRIVEN TO THE DEALER. MY CAR IS OUT OF WARRANTY BY ONLY A FEW HUNDRED MILES. I HAD TO PAY TO FIX THIS OBVIOUS MANUFACTURER DEFECT AND SAFETY ISSUE. I ALSO HAD TO PAY FOR A RENTAL CAR SO I COULD GO TO WORK. I OPENED A CASE WITH FORD, REQUESTING A REFUND. MY CASE WAS ESCALATED TO A REGIONAL CUSTOMER MANAGER, WHO WAS SUPPOSED TO CONTACT ME BY 6:00 EASTERN TIME TODAY, BUT SHE DID NOT. NOW FORD IS TELLING ME I MAY HAVE TO CALL BACK MONDAY, SO HERE THE RUNAROUND BEGINS. *TR

Mileage: 36,825

WHILE DRIVING THE VEHICLE FROM ORLANDO, FLORIDA TO WINTER HAVEN, FLORIDA, I OBSERVED THE LIGHT COME ON INDICATING THE DOOR WAS OPEN. I ARRIVED HOME AND CHECKED THE DOORS. THE REAR PASSENGER DOOR DID NOT CLOSE. I CAN'T BELIEVE IT DID NOT FLY OPEN WHILE I WAS DRIVING. THIS WAS ON A WEEKEND, SO ON THE 19TH OF MAY I DROVE IT TO JARRETT GORDON FORD IN WINTER HAVEN. I HAD TO SECURE THE DOOR USING BUNGY CORDS AND I STILL WAS GETTING THE DOOR OPEN LIGHT. I ASKED THEM IF THIS WAS A PROBLEM OR IF THERE WAS A RECALL, THEY SAID THEY WERE NOT AWARE OF ANY. THEY REPAIRED THE DOOR. ON 10/13/2014, I WENT TO RUN AN ERRAND AND WHEN I PUT THE KEY IN THE ADMISSION, IT INDICATED A DOOR WAS OPEN. I THEN NOTICED THE FRONT PASSENGER DOOR WITH THE EXACT SAME PROBLEM. I DROVE IT TO JARRETT GORDON FORD AGAIN AND TOLD THEM THAT THIS WAS FRIGHTENING. THEY SAID THEY WOULD CHECK ALL 4 DOORS. ON 10/14/2014 JARRETT GORDON FORD CALLED ME AND SAID THAT THE PART NEEDED TO REPAIR THE DOOR WAS ON BACK ORDER AND IT WOULD BE TWO WEEKS. IN THE MEAN TIME THEY SECURED MY DOOR USING MY BUNGY CORDS, DID NOT OFFER ME A VEHICLE TO DRIVE AND NOW I AM STUCK WITH A BROKEN DOOR FOR TWO WEEKS. THIS IS SO DANGEROUS. *TR

Mileage: 15,000

REAR PASSENGER SIDE DOOR LOCK OPENED BY ITSELF AFTER PARKING CAR AND ACTIVATING THE LOCK BUTTON. I PUSHED DOOR TRYING TO CLOSE MULTIPLE TIMES AND DID NOT CLOSE. I OPENED ALL DOORS, STARTED THE CAR AND KEPT TRYING TO CLOSE DOOR, DID NOT CLOSE BACK. I WAS DRIVING WITH MY KIDS IN THE REAR SEAT, VERY UNSAFE AND SCARY SITUATION. I TIED UP THE DOOR TO DRIVER'S SEAT TO GET HOME AND SEARCH ONLINE FOR HELP. SINCE THEN THE DOOR DOES NOT CLOSE AT ALL. *TR

Mileage: 47,800

REAR DOOR WON'T LATCH. OPENED THE DOOR TO PUT SOMETHING IN THE BACK SEAT AND NOW DOOR WON'T LATCH. *TR

Mileage: 15,000

WE HAVE HAD OUR FORD FIESTA IN ON THREE SEPARATE OCCASIONS TO HAVE THE DOOR LATCH REPLACED. THE DOOR FLIES OPEN WHILE DRIVING MY NEPHEW ALMOST FELL OUT OF THE CAR. THE JUST REPLACE IT WITH THE SAME DEFECTIVE PARTS. THE TRANSMISSION HAS NOT SHIFTED PROPERLY SINCE WE BOUGHT IT NEW AND THE MY SYNC HAS NEVER WORKED. THIS IS THE WORST CAR WE HAVE EVER HAD . *TR

Mileage: 24,000

SINCE SHORTLY AFTER I PURCHASED MY CAR, I'VE NOTICED THE REAR DOORS ARE UNUSUALLY DIFFICULT TO CLOSE COMPLETELY ON THE FIRST TRY. THEY SEEM TO TAKE A LOT OF EFFORT TO GET THEM TO LATCH PROPERLY OR ELSE THEY STAY HALF CLOSED BUT NOT COMPLETELY LATCHED IN. I DIDN'T REALLY THINK MUCH OF IT UNTIL I READ A NEWS STORY YESTERDAY THAT MENTIONED A NUMBER OF COMPLAINTS ABOUT THIS WITH DOORS EVEN OPENING AT SPEED! I REALIZED THAT I SHOULD LET YOU GUYS KNOW THAT I'VE EXPERIENCED A SIMILAR ISSUE WITH THE DOORS BEING HARD TO LATCH, ALTHOUGH I HAVE BEEN LUCKY ENOUGH TO NOTICE AND CLOSE THE DOORS PROPERLY EACH TIME IT HAS HAPPENED. THE BACK DOORS ON THE FIESTA (THE SEDAN, AT LEAST) ARE SMALLER AND SIGNIFICANTLY LIGHTER THAN THE FRONT ONES, SO I THINK THAT MAY BE WHY THE FRONT ONES LATCH FINE ON THE FIRST TRY, BUT THE BACK DOORS ARE MORE TOUCHY. I HAVEN'T BEEN BOTHERED MUCH BY THIS, BUT IF IT IS AN ISSUE THAT NEEDS ADDRESSED, I FELT YOU MIGHT FIND MY EXPERIENCE TO BE USEFUL INFORMATION WHILE LOOKING INTO IT! THANKS, HAVE A GREAT DAY! *TR

Mileage: 1,000

I OPENED MY DRIVER'S DOOR AND IT WOULD NOT CLOSE. THE LATCH WOULD NOT CATCH PROPERLY TO CLOSE MY DOOR. I CALLED THE DEALER TO COMPLAIN & WANTED TO HAVE THEM LOOK AT IT BUT I DID NOT WANT TO DRIVE WITH AN OPEN DOOR, SO I CALLED A TOW TRUCK & WAITED IN MY CAR BUT BUY THE TIME THE TOW TRUCK GOT THERE, I WAS ABLE TO CLOSE MY DOOR. I LEFT FOR WORK & WAS LATE THAT DAY.. THIS HAPPENS ALL THROUGHOUT THE WINTER. I HAD A CASE #[XXX] BUT WAS TOLD THEY WOULD NEED TO DUPLICATE THE PROBLEM IN ORDER TO DIAGNOSE. I CANNOT DUPLICATE THIS PROBLEM. IT HAPPENS RANDOMLY WHEN IT'S COLD OUTSIDE. I'VE OWNED THE CAR FOR ALMOST 2 YEARS & HAVE HAD THIS HAPPEN TO MY TRUNK LATCH ALSO, WHICH FORD REPLACED LAST WINTER. I STILL HAVE PROBLEMS WITH MY DRIVERS DOOR THOUGH. I HAD THIS PROBLEM HAPPEN TO ME PROBABLY 20 TIMES OR SO OVER 2 YEARS. WHEN IT DOES HAPPEN I HAVE TO WAIT IN MY CAR WITH THE HEAT RUNNING FOR ABOUT 5 MINUTES & THEN THE DOOR WILL CLOSE. I CALLED FORD AND THEY ARE LOOKING AT MY CAR NOW, BUT I WAS TOLD I WILL HAVE A $100 DEDUCTIBLE IF THEY HAVE TO REPLACE MY LATCH EVEN THOUGH MY CAR IS UNDER WARRANTY. THEY SAID HOLD ONTO MY RECEIPT IN CASE THERE IS A RECALL IN THE FUTURE I WILL BE REIMBURSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 2,000

DRIVING DOWN THE ROAD AT 45 MPH THE REAR DRIVER SIDE PASSENGER DOOR FLEW OPEN AND THEN WOULD NOT CLOSE. MY 13 YEAR OLD DAUGHTER WAS SEATED THERE AT THE TIME AND ALMOST FELL OUT! CALLED LOCAL DEALERSHIP AND BECAUSE I AM 3 MILES OVER MY WARRANTY MILEAGE THEY WILL NOT FIX. THIS IS A HUGE SAFETY ISSUE!!! *TR

Mileage: 36,003

ON AUGUST 8TH, THE DRIVER'S DOOR WOULD NOT LATCH. THE LATCH WAS REPLACED AT THE DEALER ($450). ON SEPTEMBER 5TH, THE FRONT PASSENGER SIDE DOOR STOPPED LATCHING. WE CALLED 5 LOCAL DEALERS BEFORE WE COULD FIND ONE THAT HAD THE PART AS WE WERE TOLD IT WAS ON NATIONAL BACKORDER. WHEN WE WERE ABLE TO LOCATE A DEALER WITH THE PART, WE WERE TOLD THAT IT WAS RESERVED FOR THE SERVICE DEPARTMENT ONLY. IF WE WANTED TO BE PLACED ON THE WAITING LIST TO PURCHASE IT TO HAVE INSTALLED ELSEWHERE, WE WOULD BE #7 ON THE WAITING LIST. THE PROBLEM APPEARS IDENTICAL TO THE ISSUE THAT RESULTED IN THE ESCAPE RECALL IN MAY: THE SECOND CASE COVERS ABOUT 692,700 ESCAPES. EXTERIOR DOOR HANDLES CAN BIND AND STOP THE DOOR FROM LATCHING PROPERLY. THIS COULD ALLOW DOORS TO OPEN WHILE THE SUVS ARE IN MOTION. *TR

Mileage: 52,261

PASSENGER GOT OUT WHEN PARKED, CLOSED DOOR, DOOR DID NOT LATCH. DOOR FINALLY LATCHED AFTER MULTIPLE ATTEMPTS. LATER TRIED TO INVESTIGATE PROBLEM, LOOKS LIKE CHEAP PLASTIC DOOR LATCH HAS FAILED. AGAIN GOT DOOR TO LATCH AFTER MULTIPLE ATTEMPTS. SERVICE APPOINTMENT MADE, DOOR WILL BE TIED SHUT ENROUTE. MANY COMPLAINTS, SOME WHILE VEHICLE WAS MOVING, NO MANUFACTURER ACTION. THANKS FORD, DOES SOMEONE HAVE TO DIE BEFORE YOU RECALL THIS? A CHILD MAYBE? *TR

Mileage: 16,150

THE REAR PASSENGER DOOR FAILED TO CLOSE DUE TO THE CHEAP PLASTIC DOOR LATCH MALFUNCTIONING. I GOT IT FIXED THE NEXT DAY. LITERALLY TWO DAYS LATER, THE FRONT PASSENGER DOOR LATCH BROKE AND FAILED AFTER MY FRIEND HAD ENTERED THE VEHICLE. WE DID NOT REALIZE THE DOOR LATCH FAILED UNTIL AFTER I BEGAN DRIVING. THE FIRST CORNER I TOOK, THE DOOR FLEW OPEN AND HE WAS NEARLY EJECTED FROM THE VEHICLE! HAD IT NOT BEEN FOR HIS SEAT BELT HOLDING HIM IN THE CAR, HE WOULD HAVE BEEN SERIOUSLY INJURED. NOT ONLY IS THIS A SERIOUS SAFETY ISSUE, BUT I WAS UNABLE TO CLOSE MY DOOR OR LOCK THE VEHICLE IN ANYWAY WAY AS A RESULT - LEAVING MY CAR COMPLETELY VULNERABLE AND UNSECURED UNTIL I WAS ABLE TO DRIVE IT TO THE DEALERSHIP (WITH SOMEONE HOLDING THE DOOR CLOSED THE WHOLE WAY THERE) AND GET IT FIXED... AGAIN! *TR

Mileage: 9,330

AFTER DRIVING THREE MILES FROM HOME EARLY IN THE MORNING, I OPENED MY DRIVERS DOOR AND CLOSED TO LEAVE, BUT THE DOOR WOULDN'T CLOSE. IT BOUNCED OPEN. THE LATCH WOULD NOT WORK. I TOOK IT TO THE DEALER, THEY SAID THEY'D NEVER SEEN THAT BEFORE. THE LATCH NEEDED TO BE REPLACED. AFTER THREE DAYS THEY GOT THE PART AND FIXED IT. I PICKED IT UP ON A SATURDAY AND THE NEXT MORNING THE TWO REAR DOORS BROKE. BOTH DID THE SAME THING. I TOOK BACK TO THE DEALER, WHO SAID AGAIN THAT HE'D NEVER SEEN ANYTHING LIKE IT. HE TOLD ME THAT HE'D HAVE TO FIND OUT HOW LONG IT WOULD BE TO GET THE PARTS. THIS IS OBVIOUSLY AN ISSUE. THE DEALER SAID THE PARTS WERE ON BACK ORDER FROM FORD AND THAT IT WOULDN'T BE IN UNTIL THE END OF AUGUST. I ASKED TO HAVE THE FINAL FRONT PASSENGER SIDE DOOR REPLACED AS WELL AND HE SAID THEY COULDN'T DO IT UNLESS FORD RECALLED THE PARTS OR IT WAS BROKEN. I EXPLAINED THAT THIS WAS A HUGE SAFETY ISSUE AND THAT THERE WAS OBVIOUSLY SOMETHING WRONG. I ALSO CALLED FORD, AND SPOKE TO THEIR CUSTOMER SERVICE. A MANAGER THERE SAID THEY COULDN'T HAVE THE DEALER REPLACE THE LAST DOOR UNLESS IT BREAKS. I GUESS I SHOULD HOPE THAT I'M NOT DRIVING WHEN IT DOES. THIS NEEDS TO BE RECALLED. I HAVE SEEN A LOT OF OTHER COMPLAINTS FOR THE SAME ISSUE. *TR

Mileage: 33,706

FOR THE SECOND TIME IN THREE WEEKS TWO DOOR LATCHES HAVE FAILED ON MY CAR. BOTH TIMES IT HAPPENED WHILE DRIVING DOWN THE ROAD AND WHEN I MADE A TURN ONE OF THE DOORS CAME FLYING OPEN. FIRST INCIDENT OCCURED ON JUNE 22ND 2014 AND THE SECOND INCIDENT ON JULY 10TH 2014. THIS CAUSED A SERIOUS SAFETY CONCERN IF SOMEONE WAS NOT BUCKLED IN AND COULD FALL OUT OF THE CAR. I HAD TO USE A CARGO STARP TO KEEP THE DOOR SHUT BOTH TIMES WHILE TAKING IT TO THE DEALERSHIP FOR REPAIR. THE DOOR LATCH MODULES ON THESE FORDS ARE A CHEAP PLASTIC AND BECOME BROKEN VERY EASILY WITH NORMAL USE. *TR

Mileage: 9,281

THE PASSENGER REAR DOOR WAS OPENED USING THE OUTSIDE DOOR HANDLE. AFTER TRYING TO CLOSE THE DOOR, IT WOULD NOT CLOSE AND KEPT BOUNCING OPEN. AFTER INSPECTING THE LATCH, IT WAS FOUND OUT THAT IT WAS NOT IN THE CLOSED OR LATCHED POSITION. THE "PLASTIC" LATCH WAS IN THE OPEN POSITION AND WHEN IT WAS PLACED INTO THE CLOSED OR LATCHED POSITION, IT WOULD NOT LATCH AND JUST POP OPEN. IF THIS "PLASTIC" LATCH WOULD HAVE BROKEN WHILE THE CAR WAS MOVING ONE OF MY CHILDREN COULD HAVE FALLEN OUT OF THE MOVING VEHICLE. A "PLASTIC" DOOR LATCH ON A "METAL" CATCH IS A SAFETY VIOLATION. PLASTIC STRIKING METAL EVERY TIME THE DOOR IS OPEN AND CLOSED IS NOT VERY SMART BECAUSE THE PLASTIC WILL ALWAYS BREAK, AS IT HAS IN MY VEHICLE. *TR

Mileage: 8,809

CLOSED DOOR AND DOOR BOUNCED BACK. LOCKING MECHANISM HAS BROKEN TWICE ON TWO DIFFERENT OCCASIONS. *TR

Mileage: 18,000

BOUGHT VEHICLE NEW IN JAN 2013. WAS QUIET AT THE TIME. HAS BECOME LOUDER AND SOUNDS LIKE SOMETHING RUBBING WHEN TURNING AND SOMETIMES WHILE DRIVING. CAR IS HESITATING AND STUTTERING TERRIBLE. HAVE ALMOST BEEN HIT MAKING TURNS WHEN IT BEGINS TO HESITATE AND THEN SPEEDS UP. DEALERSHIP TOLD ME THERE IS A LEAK AND I NEED NEW CLUTCH. THEY WON'T HAVE PARTS FOR 30 DAYS THOUGH. ARE THEY GOING TO PAY IF I GET IN ACCIDENT? *TR

Mileage: 9,000

TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT THE TRUNK FAILED TO OPEN WHEN ACCESSED WITH THE CONTROL MECHANISM UNLESS ALL FOUR AUTOMATIC DOORS WERE ACTIVATED PREVIOUSLY. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 16.

Mileage: 16