2010 FORD FLEX Steering Problems

Leaving home to go to the grocery store and as I exited my street a dash warning came on stating "Power Steering Assist" fault Steering wheel locked up making it impossible for me to steer. Fortunately this happened in a spot where there was no other traffic and I was able to just turn off the car and restart and the message was gone and my steering was restored. I am now terrified to drive my car because if this had happened in traffic there could have been a serious accident because steering capability was non existent. . In reading online this is a very common problem with my make and model and apparently there was a recall by Ford for 2011 and later cars but not 2010 even though it is a "known problem" at dealerships. For me this now seems intermittent but in calling the dealership they know of the issue. It would cost me about $2200 to fix. I am happy to provide my vehicle for inspection. Thank you so much for your help ... greatly appreciated

On the road and power steering went out and was super hard to turn

The contact owns a 2010 Ford Flex. The contact stated while driving at an undisclosed speed, there was a metal clicking and scraping sound coming from underneath the vehicle. In addition, the contact stated that the wheels felt loose. The contact stated that a nearby driver informed her that sparks were coming from underneath the vehicle. The contact drove the vehicle to the shoulder of the road. The contact stated that a nearby driver identified that the rack and pinion had detached. In addition, the power steering fluid had leaked out onto the ground. The contact was driving on a busy highway during the failure occurred. The contact stated that her grandchildren were in the vehicle when the failure occurred. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 119,000.

Mileage: 119,000

Vehicle loses power steering intermittently upon vehicle startup as well as in motion. Vehicle is then extremely hard to control without power steering. Message " POWER STEERING ASSIST FAULT" prints to the instrument cluster above the steering wheel. Turning the vehicle off and back on may resolve problem but it returns within a couple key cycles.

INTERMITTENT ELECTRICAL FAILURE OF THE ADVANCE TRAK TRACTION CONTROL SYSTEM CAUSES THE VEHICLE TO UNEXPECTEDLY PULL TO THE LEFT OR TO THE RIGHT WHILE UNDER ACCELERATION ON VEHICLE SPEEDS ABOVE 20 MPH WITHOUT INDICATION FROM THE TELL-TALE TO THE OPERATOR TO INDICATE THERE IS A PROBLEM OR INTERMITTENT FAILURE OF THE TRACTION CONTROL SYSTEM. THIS UNEXPECTED PULL TO THE LEFT OR RIGHT IS VIOLENT ENOUGH TO CAUSE THE VEHICLE TO VEER ACROSS THE CENTERLINE OF A LANE, POTENTIALLY CAUSING A RISK TO ONCOMING TRAFFIC AND WELL AS THE OPERATOR OF THE VEHICLE TO BECOME INVOLVED IN A CRASH. THE FAILURE WILL CONTINUE TO OCCUR INTERMITTENTLY WITHOUT INDICATION TO THE DRIVER UNTIL THE EVENT OCCURS FREQUENTLY ENOUGH DURING AN IGNITION CYCLE TO TRIGGER THE TELL-TALE TO INDICATE A FAILURE OF THE ADVANCE TRAK SYSTEM, BUT THIS TELL-TALE ON THE DASH ONLY STAYS LIT DURING THE CURRENT IGNITION CYCLE AND WILL NOT BE PRESENT ON THE NEXT IGNITION CYCLE, AGAIN FAILING TO INDICATE THE INTERMITTENT FAILURE OF THE ADVANCE TRAK TRACTION CONTROL SYSTEM VIA THE WARNING LIGHT TELL-TALE ON THE DASHBOARD.

Mileage: 185,000

AFTER STARTING THE VEHICLE AND WHILE STILL STATIONARY THE VEHICLE DISPLAYED A 'POWER STEERING ASSIST FAULT' AND THE POWER STEERING FAILED. THE CAR IS VERY HAD TO STEER AFTER GETTING THIS ERROR MESSAGE. I WAS ABLE TO STOP AND RE-START THE CAR AND THE ERROR MESSAGE WAS NOT DISPLAYED AGAIN AND I WAS ABLE TO DRIVE THE CAR. THE ERROR IS NOW HAPPENING EVERY 2-3 DAYS DEPENDING ON THE FREQUENCY IT IS DRIVEN. IF THIS HAPPENS WHILE DRIVING IT IS VERY DANGEROUS.

Mileage: 65,000

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING 20- 30 MPH THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT ALSO STATED THAT THE STEERING WHEEL ALSO PULLED TO THE LEFT AND TO THE RIGHT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WAS AN ABNORMAL RUBBING SOUND DETECTED IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO MEL HAMBELTON FORD 11771 W KELLOGG AVE, WICHITA, KS 67209 (316) 462-3673 WHERE IT WAS DIAGNOSED AS THE RACK AND PINION AND POWER STEERING ASSIST FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA HOTLINE FOR ASSISTANCE. THE FAILURE MILEAGE WAS 141,000.

Mileage: 141,000

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. WHILE OPERATING THE VEHICLE, THE CONTACT NOTICED AN ABNORMAL BURNING ODOR AND THE STEERING WHEEL COULD NOT BE MOVED. ANOTHER MOTORIST HELPED THE CONTACT PUSH THE VEHICLE TO THE SHOULDER. ON ANOTHER OCCASION, WHILE MAKING A SHARP TURN, THE VEHICLE MADE AN ABNORMAL MOAN/GROAN SOUND. THE VEHICLE WAS TAKEN TO HENDERSON FORD (2530 US-41, HENDERSON, KY 42420, (270) 827-3566) WHERE IT WAS DIAGNOSED THAT A NEW RACK AND PINION NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED AND A 'DETROIT AXLE RACK AND PINION' WAS INSTALLED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO THREE UNKNOWN DEALERS AND THE POWER STEERING WAS REPLACED FOUR TIMES AND CLOCKSPRINGS WERE INSTALLED; HOWEVER, NONE OF THE PREVIOUS REMEDIES REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT THE TECHNICIAN WHO INSTALLED THE 'DETROIT AXLE SYSTEM'. THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS HARD AND DIFFICULT TO TURN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING COLUMN NEEDED TO BE LUBED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 113,000.

Mileage: 113,000

AFTER STARTING THE CAR, A MESSAGE LIT IN THE COUNSEL STATING POWER STEERING ASSIST FAULT. I COULD NOT MOVE THE STEERING WHEEL AND HAD TO RESET THE SYSTEM AND RESTART THE CAR. THIS HAPPENED ONCE IN MY DRIVEWAY AND A SECOND TIME IN THE WALL-MART PARKING LOT.FEELING UNSAFE I DROVE MY CAR DIRECTLY TO OUR MECHANIC AND AFTER DIAGNOSTIC, IT WAS DETERMINED A REPLACEMENT OF THE POWER STEERING GEAR ASSEMBLY. I HAVE ENCLOSE THE RECEIPT FOR THE WORK DONE.

Mileage: 75,039

2010 FORD FLEX LIMITED ECOBOOST AWD. ELECTRICAL POWER STEERING. INTERMITTENT LOSS OF POWER STEERING WITH NO LIGHTS, NOTIFICATIONS, OR WARNING. FIXED SHORT TERM BY TURNING CAR OFF AND BACK ON AGAIN. VERY DANGEROUS AT LOW SPEEDS, ESPECIALLY WITH THE WEIGHT OF THE VEHICLE AND SIZE OF THE TIRES, SPECIFICALLY FOR SMALLER PEOPLE. RECALL FROM FORD FOR 2011, WILL NOT HELP AT ALL WITH A 2010 FLEX. HAS ALREADY CAUSED ONE ACCIDENT IN A PARKING LOT RESULTING IN DAMAGE TO REAR DRIVER SIDE QUARTER PANEL AFTER STEERING WHEEL BECAME STUCK WHILE REVERSING. FUEL PUMP ALSO NOT ENGAGING, RESULTING IN STALLS AND THE CAR NOT STARTING (NO TICKS, HUMMING, BUZZING, LIGHTS AND RADIO WORK). OVERALL, A VERY DANGEROUS COMBINATION IF THEY WERE TO OCCUR SIMULTANEOUSLY, ESPECIALLY AT SPEED. CAR WAS PURCHASED AROUND 1 1/2- 2 MONTHS AGO. BOTH ISSUES ARE BECOMING MORE AND MORE FREQUENT.

Mileage: 127,000

4 MONTHS AGE MY POWER STEERING PUMP FAIL WHILE DRIVING. WE COULD NOT GET A REPLACEMENT (NEW) AT MY DEALER. HAD A FORD RE-BUILT PUMP INSTALLED AT $450.00, AND THAT FAILED IMMEDIATELY. STILL NO NEW PUMPS AVAILABLE THRU FORD. I CAN'T GET FORD TO TALK TO ME OR MY MECHANIC. I'M HAVING TROUBLE DRIVING MY CAR IN THIS CONDITION. WHAT CAN BE DONE?

Mileage: 117,298

VEHICLE WAS IN MOTION AT 75 MPH WHEN THE ELECTRONIC POWER ASSIST FAILED. THE CAR TURNED TO THE RIGHT UNEXPECTEDLY. AFTER THAT THE CAR WAS EXTREMELY HARD TO STEER. I WAS ABLE TO GET THE CAR HOME WITH NO INCIDENT. THE POWER STEERING RACK WAS REPLACED

Mileage: 114,000

THE POWER STEERING SYSTEM FAILED IN MY 2010 FORD FLEX WITH LESS THAN 80,000 MILES. THANKFULLY THE FAILURE DID NOT OCCUR WHILE WE WERE DRIVING. WE HAD THE CAR TOWED TO OUR MECHANIC WHO SAID THAT THE ENTIRE STEERING RACK NEEDED TO BE REPLACED. THE PART IS $1600 AND LABOR IS OVER $500. THERE IS AN ACTIVE RECALL OF THE 2011-2013 FORD FLEX MODEL YEARS FOR THE EXACT SAME PROBLEM. I CALLED FORD AND TOLD THEM I BELIEVED THERE WAS A SAFETY RELATED DEFECT IN THE 2010 FORD FLEX THAT IS THE SAME AS THE PROBLEM IN THE 2011 MY THAT CAUSED THE RECALL. THE REPRESENTATIVE SAID THAT BECAUSE THERE WAS NOT AN ACTIVE BULLETIN FOR THE 2010 MY, FORD WOULD DO NOTHING TO FIX THE PROBLEM. OBVIOUSLY THIS IS THE SAME PROBLEM THAT IS PRESENT IN LATER MODEL YEARS. FORD'S REFUSAL TO RECALL AND FIX THIS PROBLEM IS GOING TO KILL SOMEONE. IF THE POWER STEERING HAD GONE OUT WHILE WE WERE DRIVING, THERE SURELY WOULD HAVE BEEN A WRECK.

Mileage: 70,000

POWER STEERING ASSIST AND ADVANCETRAC BOTH FAILED AT THE SAME TIME. IT IS SHOWING ON THE DRIVER INFORMATION SCREEN. THERE ARE NO CODES WITH A CODE READER.

Mileage: 101,000

PURCHASED A PRE-CERTIFIED 2010 FORD FLEX AT VERMONT DEALERSHIP 3.07.2014 WITH A PREMIUM EXTENDED WARRANTY PLAN. TRAVEL BETWEEN VERMONT AND NEW YORK. APPROXIMATELY APRIL /MAY 2017 NOTICED POWERFUL SMELL OF GASOLINE AFTER FILLING VEHICLE, COULDN'T CLOSE GARAGE DUE TO SMELL AND PARKED AWAY FROM OTHERS. GARAGE REPLACED ROTTED FILL NECK YOKE 5.12.2017. PROBLEM SEEMED TO ABATE BUT PERSISTED , NOW IN GARAGE AND EXTENSIVE WORK TO DROP GAS TANK WHERE THE METAL FLANGE CONNECTING FUEL LINE AND PUMP TO THE TANK IS TOTALLY CORRODED. THERE IS A RECALL ON OTHER FORD VEHICLES FOR SALT CORROSION FROM ROAD SALT TO THE FUEL TANK CAUSING DANGEROUS LEAKS. I COULD HAVE BLOWN UP AND MY HOME FROM THIS !! THAT RECALL TARGETS NORTHERN STATES SUCH AS THE ONE I PURCHASED MY CAR INCLUDING VERMONT AND NEW YORK RECALL NUMBER 15S3. NO FIRE AS A) I WAS VERY LUCKY B) IT'S IN THE GARAGE WITH A HUGE BILL. *JS

Mileage: 58,189

VEHICLE EQUIPPED WITH EPAS STEERING SYSTEM THAT HAS BEEN PART OF A RECALL FOR 2011-2013 FORD FLEX VEHICLES WITH THE EXACT SAME STEERING SYSTEM BUT FOR SOME REASON DOES NOT INCLUDE 2010 MODELS. VEHICLE BEGAN HAVING POWER STEERING FAILURE UPON COLD START UP IN THE LAST FEW WEEKS. IT WOULD RESOLVE ITSELF IN A FEW SECONDS. THIS MORNING, 8/29/2017, THE POWER STEERING WOULD NOT RECOVER AND I RECEIVED A "POWER STEERING ASSIST FAULT" ERROR ON MY MESSAGE CENTER SCREEN. AFTER A FEW MINUTES, I TURNED OFF THE CAR AND BACK ON AGAIN AND THE STEERING WORKED FINE. I TURNED IT OFF AND ON YET AGAIN AND THE FAILURE RETURNED. I TRIED SEVERAL TIMES AND GOT THE FAILURE MORE TIMES THAN NOT. I CALLED FORD AND WAS TOLD RECALL #15S18 DID NOT APPLY TO MY VEHICLE, EVEN THOUGH IT IS THE EXACT SAME ISSUE WITH THE EXACT SAME PART AS THE 2011-2013 VEHICLES. THE VEHICLE IS UNSAFE TO DRIVE.

Mileage: 144,200

STEERING GEAR FAILURE IN EPAS STEERING SYSTEM. CONSTANT JERKING OF THE STEERING AT ALL SPEEDS, VERY LOUD NOISE AND DIFFICULT TO CONTROL.

Mileage: 135,000

I TURNED MY CAR ON TO BACK OUT OF MY DRIVEWAY AND HAD NO POWER STEERING AND ON MY DASH IT SAID POWER STEERING FAULT. THIS IS A FORD LIMITED 2010 WITH ECOBOOST ENGINE AND PARKING ASSIST. THIS PART HAS BEEN RECALLED ON EVERY OTHER FORD BUT MY YEAR. IT IS UNDRIVABLE BECAUSE THE POWERSTEERING COULD GONOUT AT ANYTIME. THE PART FROM FORD IS 2643 PLUS LABOR. I ONLY HAD 119,000 MILES ON MY FORD.

Mileage: 119,000

APPROXIMATELY 5 MONTHS AGO I WENT TO GO START MY 2010 FORD FLEX AND I HAD NO POWER STEERING. I COULD NOT STEER MY CAR AT ALL, AFTER SITTING FOR ABOUT 20 MINUTES I RE-STARTED MY VEHICLE AND THE STEERING WAS BACK TO NORMAL. SINCE THEN I HAVE HAD INTERMITTENT PROBLEMS WITH MY POWER STEERING. OCCASIONALLY WHEN I START MY VEHICLE I HAVE NO POWER STEERING, IF I TURN THE STEERING WHEEL SLIGHTLY LEFT OR RIGHT IT WILL COME BACK ON. I HAVE NO WARNING LIGHTS ON MY DASHBOARD FOR THIS, BUT I HAVE HAD ON OCCASION THE TRACTION CONTROL LIGHT COME ON BUT ONLY FOR A COUPLE OF MINUTES, THEN IT GOES AWAY. I HAVE TAKEN IT TO FORD AND THEY CLAIMED I HAD A FAULT CODE FOR THE POWER STEERING, BUT COULD NOT SEND ME ANY INFO ON IT. LUCKILY THIS HAS NOT HAPPENED WHILE THE VEHICLE IS BEING DRIVEN, IT'S USUALLY UPON STARTING. IT SEEMS BASED ON THE RECALL OF 2011-2014 THAT FORD WOULD HAVE INCLUDED THE 2010 VEHICLES. IF THIS HAPPENS WHILE I'M DRIVING IT COULD HAVE SERIOUS CONSEQUENCES.

Mileage: 65,000

THE ELECTRIC POWER STEERING ASSIST SYSTEMS INTERMITTENTLY FAILS RESULTING IN THE LOSS OF STEERING. THIS HAPPENS MOSTLY AT STARTUP AND MOST OF THE TIME REQUIRES TURNING THE ENGINE OFF AND THEN RESTARTING THE ENGINE TO GET THE ELECTRIC POWER STEERING ASSIST SYSTEMS TO FUNCTION. I HAVE HAD THE VEHICLE TO A FORD DEALER FOR THIS PROBLEM BUT THEY REFUSE TO DO ANYTHING ABOUT IT UNLESS THEY SEE IT HAPPEN, WHICH WOULD BE VERY DIFFICULT TO DO SINCE IT IS A KNOWN INTERMITTENT PROBLEM. MY UNDERSTANDING IS THAT THERE IS A RECALL FOR THIS EXACT PROBLEM FOR 2011 - 2013 FORD FLEX'S. FOR SOME REASON THE 2010 FLEX IS NOT INCLUDED IN THE RECALL. THIS HAS BEEN HAPPENING FOR ABOUT SIX WEEKS NOW BUT AGAIN THE PROBLEM IS VERY INTERMITTENT. AT THIS POINT I AM AFRAID FOR THE SAFETY OF MYSELF AND MY FAMILY.

Mileage: 43,500

WHILE DRIVING HOME THE SERVICE POWER STEERING/SERVICE ADVANCETRAK WARNING CAME ON. I WAS ABLE TO DRIVE THE ADDITIONAL 5 MILES OR SO TO GET HOME WITHOUT HAVING ANY MAJOR STEERING ISSUES. THE STEERING FELT DIFFERENT, BUT WAS STILL CONTROLLABLE. UPON ARRIVING HOME, I TURNED THE VEHICLE OFF AND BACK ON. I WAS SEEING IF THE WARNING DISAPPEARED, BUT NOW IT SAID SERVICE POWER STEERING NOW. AT THIS POINT THE STEERING WHEEL WAS ALMOST IMMOVABLE. I WAS ABLE TO GET THE VEHICLE DOWN TO THE STREET, WHERE I HAD IT TOWED TO THE CLOSEST FORD DEALERSHIP. I RECEIVED A CALL STATING THAT THE RACK AND PINION STEERING GEAR WAS IN NEED OF REPLACEMENT. WE PURCHASED THE VEHICLE IN THE FALL 2015 WITH ABOUT 78000 MILES ON IT. CURRENTLY WE HAVE ABOUT 94000 MILES ON IT. I HAVE NOTICED THAT THE NEWER MODEL YEARS WITH THE SAME ENGINE HAVE HAD A SIMILAR DEFECT PROMPTING A RECALL. I FIND IT HARD TO BELIEVE THAT A SIMILAR PROBLEM COULD HAVE OCCURRED WITH THE EXACT SAME SCENARIO. THE DEALERSHIP HAS RESPONDED WITH AN ESTIMATE FOR $2200+. WITH THE VEHICLE HAVING LESS THAN 100000 MILES AND NOW REQUIRING SUCH A MAJOR REPAIR, I PERSONALLY FEEL AS THOUGH FORD HAS SOME RESPONSIBILTY. LUCKILY I WAS ABLE TO MAKE IT HOME WITH MY VEHICLE, BUT IF I HAD TO HAVE DRIVEN ANY FURTHER AWAY WHAT COULD HAVE HAPPENED? PLEASE HELP NOT JUST ME BUT OTHER OWNERS OF THE SAME MY2010 VEHICLES.

Mileage: 94,000

WHEN STARTING THE CAR THE POWER STEERING WOULD NOT WORK WITH A "POWER STEERING SYSTEM FAULT" AND"ADV TRAC FAULT" WARNING ON THE DASH.FOR A FEW DAYS WE COULD TRY RESTARTING THE CAR AND HAVE POWER STEERING UNTIL IT HAD A COMPLETE FAILURE. HAD THE WHOLE POWER STEERING RACK REPLACED AT FORD DEALERSHIP AT A COST OF $1975

Mileage: 93,428

2010 FORD FLEX SEL WITH ECOBOOST, 87K MILES. ELECTRONIC POWER STEERING WENT OUT ON MY ON MY WAY HOME. I WAS ON MY STREET, SO WHEN I GOT HOME, I TURNED OFF AND RESTARTED THE CAR, POWER STEERING WAS FINE. A WEEK LATER THE POWER STEERING FAILED RIGHT WHEN I STARTED THE CAR, AND NO AMOUNT OF RESTARTING HAS BROUGHT IT BACK TO LIFE. APPARENTLY I'M LOOKING AT AROUND $1000 FOR A NEW SAS AND STEERING GEAR. IT SEEMS THERE WAS A RECALL ON THE 2011-2013 FLEXES, BUT NOT THE 2010S, WHICH TO MY KNOWLEDGE HAVE THE SAME ELECTRONIC STEERING SYSTEM. I SEE OTHERS ON FORUMS COMPLAINING ABOUT THIS ISSUE AS WELL, AND WOULD REALLY LIKE TO SEE A RESOLUTION TO THIS PROBLEM.

Mileage: 87,000

POWER STEERING WENT OUT. TOWED TO FORD DEALER. THEY REPLACED THE STEERING GEAR ASSEMBLY ($2,145.00). TWO HUNDRED MILES LATER THE SAME THING HAPPENED AGAIN. TOWED TO THE SAME FORD DEALER, AFTER TWO DAYS THEY TELL ME THE TIRE PRESSURE WAS LOW. I DON'T BELIEVE IT BUT WILL DRIVE SOME MORE. WHEN THESE INCIDENTS OCCURRED WE WERE DRIVING ON STATE HIGHWAYS AT 40 MPH +/- PULLED OVER AND STOPPED AND LOWER SPEEDS THE VEHICLE WAS IMPOSSIBLE TO STEER. VEHICLE MILEAGE 72997 AND WE ARE ORIGINAL OWNER. *JS

Mileage: 72,997

ACCELERATED FROM DRIVE MAKING SHARP RIGHT TURN ONTO BUSY STATE ROUTE ROAD. POWER STEERING ABRUPTLY FAILED WHILE ACCELERATING WITH FRONT WHEELS TURNED SHARPLY TO PASSENGER SIDE. STEERING WAS IMPOSSIBLE TO MOVE BACK TO CENTER POSITION IN SPITE OF PULLING WITH ALL MY MIGHT (MUSCULAR BUILD). APPLIED BRAKES SHARPLY; VEHICLE EXITED ROAD AND IMPACTED CURB WITH FRONT TIRES..WIFE, AND TWO SMALL CHILDREN PRESENT IN VEHICLE AND TRAFFIC AT SPEED ON ROAD. ONCE STATIC; STEERING WHEEL LOCKED IN POSITION; COMPLETELY UNABLE TO BUDGE WHEEL WITH VEHICLE STATIC. CONDUCTED RESEARCH; IDENTIFIED FORD RECALL FOR MODEL YEARS 2011 AND ABOVE WITH IDENTICAL PROBLEM. INFORMED FORD DESIGNED FLAWED AND UNSAFE STEERING RACK IN HUNDREDS OF THOUSANDS OF VEHICLES; BUT MY 2010 FLEX IS NOT COVERED UNDER RECALL. REPAIR REQUIRES COMPLETE REPLACEMENT OF ELECTRIC STEERING RACK AND RELATED COMPONENTS. REPAIR COST APPROXIMATED AROUND 3K. VEHICLE PURCHASE NEW IN 2010, ONLY 51K MILES (JUST OUT OF WARRANTY). FORD TELLS ME TO TAKE A HIKE. I AM PHYSICALLY DISABLED AND ON SOCIAL SECURITY DISABILITY. IT IS WINTER, WE HAVE NO OTHER VEHICLE. THIS IS CRIMINAL NEGLIGENCE; WHY HAVE YOU EXCLUDE 2010 AND PRIOR MODEL YEARS IN RECALL WITH IDENTICAL COMPONENT FAILURES? *TR...UPDATED 03-10-16 *BF; 4/27/18*JB *TR

Mileage: 51,000

WHEN WE TURN THE CAR ON THE POWER STEERING WARNING LIGHT FLASHES AND THE POWER STEERING GOES OUT (THE STEERING WHEEL SHIFT TO THE RIGHT AND IT BECOMES MANUAL STEERING AND VERY HARD TO TURN THE WHEEL STRAIGHT).IT GOES DIRECTLY INTO MANUAL MODE. WE TURN THE CAR OFF AND BACK ON AND THE LIGHT DISAPPEARS AND THE ELECTRIC POWER STEERING IS WORKING AGAIN. IT HAS HAPPEN THIS WAY SEVERAL TIMES OVER THE PAST 2 WEEKS. WE HAVE A FORD FLEX 2010 ECO BOOST THAT HAS THE ELECTRIC POWER STEERING SYSTEM. WE TOOK TO THE DEALERSHIP AND THEY ARE STAYING WE NEED TO REPLACE THE STEERING CONTROL BOX. IT'S FAULTY AND A VERY EXPENSIVE FIX. BUT WE DO NOT FALL UNDER THE RECALL FOR THE FORD FLEX SINCE THAT IS FOR THE 2011 AND CURRENT. IT'S THE SAME ISSUE THE OTHER FORD FLEX'S ARE HAVING WITH THE POWER STEERING. I'VE READ ON NUMEROUS FORUM THAT THIS ISSUE IS HAPPENING ALSO WITH THE 2010 ECO BOOST FORD FLEX. VERY SCARY IF THIS HAPPENS WHILE DRIVING WITH KIDS IN THE CAR AND THE STEERING GOES OUT. THIS IS JUST ONE OF MANY ISSUES WE HAVE HAD WITH THIS CAR INCLUDING HAVING TO REPLACE THE THROTTLE BODY DUE TO THE CAR JERKING AND ENGINE REVVING UP WHILE AT IDLE, GRINDING BREAKS WHICH WE KEEP BEING TOLD IS NORMAL AND PREMATURE TIRE WEAR.

Mileage: 85,847

STEERING GOES INTO MANUAL MODE. IT JUST STARTED WENT AWAY FOR TWO DAYS THEN CAME BACK. SEEMS VERY SIMILAR TO FORD FLEX 2011 RECALL. CAME CLOSE TO HAVING AN ACCIDENT AS MANUAL STEERING WAS AT ALL LEVELS OF SPEED. TODAY IT IS BACK TO NORMAL, AND IT IS EASY TOO STEER. CONCERNED THAT IT WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT.

Mileage: 76,000

CAR WAS EXITING ROUTE I90 ONTO A TOLL EXIT RAMP. POWER STEERING FAILED AND CAR COULD NOT BE STEERED AT ALL. INITIAL REPORT FROM REPAIR SHOP IS THAT THE CAR'S POWER STEER LEAKED COMPLETED OUT AND DAMAGED THE RACK AND PINION STEERING SYSTEM. THERE WERE NO WARNING LIGHTS OR OTHER INDICATIONS THAT THIS WAS OCCURRING UNTIL THIS INCIDENT. *TR

Mileage: 55,000

THE POWERSTEERING WAS INTERMITTENT TIGHT AT TIMES FOR A WEEK AND THEN BECAME VERY TIGHT AND ALMOST COULDN'T STEER NEARLY CAUSING A CRASH. WE TOOK IT TO THE DEALER WHERE THEY ARE REPLACING THE RACK AND THE POWERSTEERING SHAFT FOR OVER $1000 ON A CAR THAT IS BARELY 4 YEARS OLD. THIS VEHICLE WAS NOT INCLUDED IN THE MAY 29TH RECALL FOR THE SAME PROBLEM ON OTHER FORD SUV'S.

Mileage: 140,000

I HAVE A 2010 FORD FLEX ECO BOOST. THE ELECTRIC ASSIST POWER STEERING IS GOING OUT. THE PROBLEM BEGAN SPORADICALLY AND THEN BECAME MORE PREVALENT. IT USUALLY OCCURS AT LOW SPEEDS. THE FORCE REQUIRED TO TURN THE WHEEL WHEN IT GOES OUT IS RIDICULOUS. IT CAN BE ESPECIALLY DANGEROUS WHEN PULLING OUT INTO TRAFFIC. INITIALLY, THE POWER STEERING WOULD GO OUT FOR A SHORT DISTANCE (LESS THAN 1 MILE) AND THEN COME BACK. THEN, IT REMAINED OUT FOR A 3 MILE PERIOD BEFORE COMING BACK. THERE ARE NO WARNING LIGHTS ON THE DASH WHEN THIS HAPPENS. I JUST WENT TO A FORD DEALERSHIP, AND THEY QUOTED $2,200 TO REPLACE THE ENTIRE STEERING COLUMN. HOWEVER, THEIR DIAGNOSTIC EQUIPMENT DIDN'T RAISE ANY WARNINGS EITHER. SO, THIS WAS JUST A GUESS ON THEIR PART. I TOOK THE FLEX IN TO ADDRESS SOME TSBS, AFTER WHICH THE POWER STEERING WORKED AGAIN FOR ABOUT 1,000 MILES. SIX MONTHS LATER, IT WENT OUT COMPLETELY AGAIN. TOOK THE CAR TO AN INDEPENDENT MECHANIC, WHO HOOKED IT UP TO THE LATEST DIAGNOSTIC EQUIPMENT, AND AGAIN EVERYTHING LOOKED GOOD - NO CODES. THE POWER STEERING IS COMPLETELY GONE. HOWEVER, ON START-UP IT WILL OCCASIONALLY COME BACK FOR ONE TURN OF THE WHEEL. *TR

Mileage: 54,000

WHILE DRIVING 30 MPH THE CAR SIMPLY DIES. ALL LIGHTS COME ON AND THE CAR JUST SHUTS OFF. LEFT WITH NO BRAKES, STEERING, OR CONTROL. DEALER BROUGHT IN ENGINEER, AFTER A WEEK WITH THE CAR DEALER CANNOT REPLICATE PROBLEM. FORD MOTOR COMPANY DECIDES NOTHING IS WRONG AND FORCE ME TO TAKE DANGEROUS CAR BACK. INCIDENT OCCURRED TWICE IN THE MONTH OF APRIL/MAY. *TT

Mileage: 26,000