2011 FORD FLEX Steering Problems

I had changed all my bulbs and fuses to my car for my brake lights several times and they still don’t work. My car almost got hit with me and my kids in it due to my break lights not working. Also my car keeps saying service advance trac and keeps saying it every time I drive. My car also keeps running out of power steering fluid every two week I have to add more to keep it from making that loud noise while driving.

The contact owns a 2011 Ford Flex. The contact stated that on several occasions while attempting to start the vehicle, the power steering assist warning light illuminated, and the steering wheel became firm. The vehicle was taken to a dealer where it was diagnosed that the electronic power steering module link needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact believed that the failure was associated with NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 170,000.

Mileage: 170,000

Electric Power Steering lights up and steering wheel locks up, can hardly make it move at it. We turn the car off and turn it back on. Sometimes the power steering returns, sometimes it doesn't and we can't drive the car. We called the dealer after this happened and they said it was an ECOBOOST Flex and wasn't included in the Safety Recall 15S18 National Highway Traffic Safety Administration (.gov) Jul 1, 2015 — If any "loss of steering assist" DTCs are present, replace the power steering gear assembly. It seems that this is the exact problem as noted in the recall but Ford dealership will not fix it for free. Ford gave me a PDF that explains they are not responsible for this safety issue and cannot provide free repairs because my car is OVER 150,000 miles. My car now has 200,000 miles and I have had the car serviced at this same dealer for oil changes/tire rotation and they never told me about this recall. The purpose of this repair is to update the PSCM to prevent loss of steering assist while driving due to a motor position sensor fault or replace the steering gear if the PSCM has certain Diagnostic Trouble Codes (DTCs).Jul 1, 2015

The contact owns a 2011 Ford Flex. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Steering Control Module (PSCM). The vehicle was repaired, but the failure reoccurred 4-months later. The vehicle was taken to the dealer and was diagnosed with Power Steering Control Module failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 118,000.

Mileage: 118,000

Loss of power steering driving down interstate. Service power steering and service advance Trac lights came on. Had to call for tow

The contact owns a 2011 Ford Flex. The contact stated that while driving at various speeds, the vehicle stalled and lost motive power. The contact coasted to the side of the roadway and had the vehicle towed. The failure occurred intermittently. The contact would make several attempts to start the vehicle to regain normal functionality; however, the failure would recur within several hours or several days. The contact stated while driving at approximately 25 MPH in a School Zone from a stop, the vehicle lost power steering functionality. The vehicle was towed to the residence. The contact stated that the traction control, engine, battery, and ABS warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering box had failed and needed to be replaced. The mechanic had not repaired the vehicle. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the VIN was not included in a recall. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not under recall, nor were the repairs covered under warranty. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 125,436.

Mileage: 125,436

The contact owns a 2011 Ford Flex. The contact stated when he first entered the vehicle and started the vehicle, the power steering assist fault message was displayed. The contact turned the steering wheel to the left and right and the steering wheel was very difficult to turn. The contact stated he contacted an independent mechanic who diagnosed the vehicle and determined that the power steering assist had failed. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 133,827.

Mileage: 133,827

While on a trip in the local area to a state park, a warning came on whilst driving to "service power steering now". Driving was normal and we got to our destination 5-10 miles or so later. On returning to the car after parking and starting up the car the steering wheel was "bricked" and didn't want to turn. At first we thought it might be a flat tire. It took lots of effort to turn the wheel. As we were far from any service in the area I managed to drive the vehicle home albeit with much effort. If my wife had been driving and the steering had gone out there is a high likelihood of an accident. After doing some research when we got home this has all the signs of the electronic power assist steering (EPAS) going out. I have looked on Ford's website for recall and there is not one according to my VIN. The vehicle in question is a 2011 Ford Flex 3.5 Ecoboost AWD.

Power steering went out while backing out of a parking spot and warning popped up on dash with power steering fault and making the wheel super stiff and hard to turn

The contact's grandmother owns a 2011 Ford Flex. The contact stated that while driving at approximately 45 MPH, the steering wheel seized. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who replaced the rack and pinion, and power steering pump. The vehicle was repaired, but the failure recurred. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 176,000.

Mileage: 176,000

Power Steering Has Failed. My mechanic says the Rack and Pinion needs to be replaced.

I was leaving out one morning and it was hard for me to steer my wheel. I reversed just fine but when i tried turning to leave out it wouldnt steer. There werent any messages on the dash or any other signs of any defects. This is only the second year of me having this vehicle. Ford flex 2011. There is a recall 15S18.

The contact owns a 2011 Ford Flex. The contact stated while driving 65 MPH, the vehicle lost power steering functionality intermittently. The traction control warning light and several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering gear box had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 148,000.

Mileage: 148,000

The contact owns a 2011 Ford Flex. The contact stated that upon starting the vehicle, the steering wheel failed to operate as needed. The power steering sensor fault message was displayed. The vehicle was taken to an independent mechanic who informed him that the failure was due to the electrical pump. The vehicle was restarted but the failure persisted. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred him to the NHTSA Hotline for assistance. The failure mileage was approximately 156,000.

Mileage: 156,000

The contact owns a 2011 Ford Flex. The contact stated while her husband was driving at an undisclosed speed and making a turn, the steering wheel seized. The contact stated no warning light was illuminated. The driver shifted to park(P), turned off, and restarted the vehicle to reset the steering wheel. The contact was able to continue to drive to his destination. The contact stated that her husband had experienced the failure several times on different occasions. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 151,000.

Mileage: 151,000

The contact owns a 2011 Ford Flex. The contact stated that while driving approximately 50 MPH, the service power steering assist warning light illuminated and the steering seized. The contact used excessive force to steer the vehicle. The contact took the vehicle to the dealer who stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 139,037.

Mileage: 139,037

The contact owns a 2011 Ford Flex. The contact stated while reversing and make a right turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The contact called a second local dealer; Allan Vigil Ford (6790 Mt Zion Blvd, Morrow, GA 30260: (678) 364-7350) and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 192,000.

Mileage: 192,000

When I put my car in reverse, it is very hard to turn the steering wheel. I called my local Ford dealer and have an appointment for service. Inspection will occur tomorrow (10/26/21). I have not used the car since I noted the problem on 10/22/21.. However, if I were to use my car, I might have an accident due to the extreme steering difficulty. I went to www.safercar.gov to look up recalls based on my VIN number. No recalls came up. Then I went to the "Safety Issues & Recalls" section of the NHTSA website. There I found that certain 2011 Ford Flex vehicles were recalled, beginning on 7/21/15. This recall was to check the Power Steering Control Module for Diagnostic Trouble Codes. I never received any notification regarding this recall. So I called Ford Customer Service and gave them Ford's recall # 15S18. A recording gave me the same information I got from NHTSA's Safety Issues & Recalls. I asked to speak to a rep and eventually spoke to a supervisor. They both told me that my vehicle does not qualify for recall, even though I'm currently having problems with the power steering which fits the reason for recall. They said this was because my VIN number does not fall into the batch of vehicles recalled. They recommended that I contact the NHTSA to report my vehicle's problem. My question is that since my vehicle is currently experiencing the very same problem that triggered the recall of certain 2011 Ford Flex vehicles, why can't my 2011 Ford Flex be included in the recall? To answer your other questions above: My vehicle's problem will be confirmed by a Ford dealer tomorrow (10/26/21). There's been no inspection by manufacturer, police, insurance reps or others. I do not recall any warning lamps, messages or anything prior to the failure.

Problem with the power steering control failure...Clearly that is a known problem for Ford Flex that can cause people to crash during this issue...Mi car is 2011 Ford flex limited....

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED WHILE STARTING THE VEHICLE, SHE HEARD AN ALARM AND BECAME AWARE THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT CALLED CLEVELAND FORD LOCATED AT 2496 S LEE HWY, CLEVELAND, TN 37311, (423) 218-1622 AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 171,234.

Mileage: 171,334

MY VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT IS REQUIRED AT LOWER SPEEDS. IT FEELS UNSAFE WHEN STEERING AT LOW SPEEDS.

Mileage: 140,000

MY STEERING WHEEL WILL CONSISTENTLY LOSE POWER STEERING IN A TURN ESP[ECIALLY NOTICEABLE AT LOW SPEEDS. IT APPEARS TO ONLY HAPPEN WHEN I'M TURNING LEFT AT THIS POINT. I HAVE CHECKED FLUIDS AND THERE IS NO DAMAGE TO THE STEERING BOX.

Mileage: 140,000

WHILE TURNING MY STEERING WHEEL TO PARK MY CAR MY STEERING WHEEL DETACHED FROM THE COLUMN.

Mileage: 100,000

THE STEERING RACK AND PINION WENT OUT ON MY 2011 FORD FLEX. THE IS A RECALL ON FORD FLEX 2011-2013 BUT FORD KEEPS TELLING US IT IS NOT UNDER WARRANTY!!! WE HAD THIS REPLACED AND IT WENT OUT AGAIN 4 MONTHS LATER. THIS IS UNACCEPTABLE AND NEEDS TO BE ADDRESSED BY FORD.

Mileage: 160,000

THERE ARE POWER STEERING RECALLS FOR 2011-2013 FORD FLEX VEHICLES. I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE POWER STEERING MY 2011 FORD FLEX. IT HAS OCCURRED 3 TIMES NOW, AND HAS RESULTED IN HAVING TO DRIVE THE VEHICLE WITHOUT POWER STEERING 1 TIME. CURRENTLY MY FORD FLEX IS NOT BEING SHOWN AS BEING INCLUDED IN RECALL 15V340000. IT IS EQUIPPED WITH THE ELECTRONIC POWER STEERING - THE SAME TYPE OF STEERING SYSTEM THAT IS IN THE OTHER RECALLS. IT MIGHT BE WORTH LOOKING AT EXPANDING ON THAT RECALL TO INCLUDE ANY VEHICLES WITH THAT ELECTRONIC POWER STEERING SYSTEM AND THAT POWER STEERING RACK. FORD TECHNICIANS HAVE IDENTIFIED THE ISSUE I AM HAVING AS AN ISSUE WITH THE ELECTRONIC POWER STEERING SYSTEM. I WILL LIKELY HAVE TO PAY TO GET THIS FIXED MYSELF.

Mileage: 141,000

AS I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH, A WARNING BELL SOUNDED AND ELECTRONIC MESSAGE APPEARED INDICATING AN ELECTRONIC POWER STEERING ASSIST FAILURE. I WAS ABLE TO SLOW DOWN AND TURN OFF THE ROAD, BUT NO POWER STEERING WAS AVAILABLE.

Mileage: 111,500

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING, THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT HAD TO EXERT EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE STEERING WHEEL FAILED TO FUNCTION PROPERLY FOR THE ENTIRE RIDE. THE VEHICLE WAS TAKEN TO WILLOW BROOK FORD (7301 KINGERY HWY, WILLOWBROOK, IL 60527, (630) 986-5000) WHERE IT WAS DIAGNOSED THAT A NEW STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

I HAVE BEEN GETTING AN INTERMITTENT MESSAGE SAYING "POWER STEERING ASSIST FAULT." WHEN THIS HAPPENS, I HAVE NO POWER STEERING. I HAVE GOTTEN THE MESSAGE WHEN I START THE VEHICLE UP AND THE MESSAGE GENERALLY GOES OFF WITHIN 30 SECONDS OR SO. THE MOST RECENT TIME, HOWEVER, IT LASTED ABOUT 10-15 MINS. I HAVE GOTTEN THIS MESSAGE 6-10 TIMES. TO DATE, I HAVE NOT HAD THIS ISSUE HAPPEN WHEN THE VEHICLE IS IN MOTION. THERE WAS A RECALL IN 2015 FOR THIS ISSUE BUT MY VIN DOES NOT APPEAR TO FALL WITHIN THE VEHICLES THAT WERE RECALLED.

MY POWER STEERING FAILED AND I WENT ONTO SIDEWALK, BARELY MISSING MY NEIGHBOR.FORD SAYS MY VEHICLE IS NOT IN THE RECALL.

Mileage: 102,000

WHILE DRIVING MY POWER STEERING LOSES POWER. TOOK IT TO MECHANIC WHO TOLD ME IT HAD TO DO WITH ELECTRIC POWER STEERING. I LOOKED IT UP AND MY CAR ISNT COVERED IN THE RECALL. FIRST AND LAST FORD I WILL EVER OWN!!!! THERE IS A REASON THEY SAY FOUND ON ROAD DEAD!!!

Mileage: 155,000

I LOST STEERING ON HIGHWAY AND BARELY ESCAPED FROM A FATAL ACCIDENT. NO CODE IS APPEARING ON THE CAR. I CAN HARDLY TURN THE WHEEL.

Mileage: 90,000

WHILE DRIVING UP A HIGHWAY ON-RAMP ACCELERATING TO HIGHWAY SPEED, I EXPERIENCED A SUDDEN LOSS OF POWER STEERING CAUSING MOMENTARY LOSS OF CONTROL. THE POWER STEERING NOW COMES AND GOES AT RANDOM AND IS A SERIOUS SAFETY ISSUE MAKING THE VEHICLE INOPERABLE.

Mileage: 130,000

DRIVING THE VEHICLE THE ELECTRONIC POWER STEERING FAILED WHILE DRIVING STRAIGHT.. I WAS DRIVING APPROXIMATELY 55 MPH. A SERVICE POWER STEERING AND SERVICE ADVANC TRAC SYSTEM CODE APPEARED ON THE DASHBOARD. THE VEHICLE IS EXTREMELY HARD TO STEER. I BELIEVE THE ELECTRONIC POWER STEERING SYSTEM FAILED IN THE VEHICLE.

Mileage: 101,850

STARTED CAR POWER STEERING DEFAULT SIGN LIT UP ON DASH AND THERE WAS WAS NO POWER STEERING. FORTUNATELY I WAS AROUND THE CORNER FROM MY HOME AND WAS ABLE TO GET IT HOME.

Mileage: 118,000

POWER STEERING STOPPED WORKING WHILE OPERATING THE VEHICLE. VERY DIFFICULT TO TURN THE WHEEL AND UNSAFE TO DRIVE. DEALER CONFIRMED THE SAME EXACT TROUBLE CODES, SYMPTOMS, AND ISSUE AS THE EXISTING RECALL. MY FLEX IS THE SAME MODEL (ECOBOOST) AND MANUFACTURED AT THE SAME LOCATION AS THE RECALL. MY VIN IS NOT COVERED BY THE RECALL, HOWEVER, AS IT WAS MANUFACTURED A COUPLE OF MONTHS AFTER THE RECALL DATE. THIS EXPENSIVE REPAIR FOR A DEFECTIVE PART SHOULD BE COVERED UNDER THE RECALL AND FOLKS SHOULD BE NOTIFIED AND GET THEIR UNSAFE CARS FIXED BEFORE THIS PROBLEM HAPPENS TO THEM. MY FLEX HAD UNDER 60,000 MILES AT THE TIME AND HAS ALWAYS BEEN WELL MAINTAINED AT THE DEALER. LOCAL DEALER WHERE CAR HAS BEEN SERVICED SINCE NEW, REGIONAL FORD REPRESENTATIVE, AND FORD CORPORATE IN DETROIT HAVE ALL NOT BEEN HELPFUL. FORD IN DETROIT REQUIRED THAT I GO THROUGH THE TROUBLE OF MAILING WRITTEN INFORMATION, FOLLOWING UP REPEATEDLY WITH SUPERVISORS, AND THEN DECLINED TO DO ANYTHING. THE REGIONAL FORD FOLKS ALSO ASKED THE LOCAL DEALER TO PROVIDE SIGNIFICANT DETAILS REGARDING THE FAULTY PART AND THEN ALSO DID NOTHING TO HELP COVER THE COST. THIS RECALL NEEDS TO BE EXTENDED. FORD HAS DEMONSTRATED THAT EVEN WHEN FACED WITH OVERWHELMING EVIDENCE, THEY ARE NOT WILLING TO DO THE RIGHT THING. THIS ISSUE PUT MY FAMILY AT SIGNIFICANT SAFETY RISK AND COST ME THOUSANDS OF DOLLARS TO REPAIR. NHTSA, PLEASE TAKE NOTICE OF THIS.

Mileage: 58,000

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY TIGHT WHILE DRIVING AND THE ELECTRIC POWER STEERING WARNING INDICATOR FLASHED AFTER THE FAILURE OCCURRED. THE CONTACT HAD TO APPLY FORCE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. AN INDEPENDENT MECHANIC LOCATED DIAGNOSTIC TROUBLE CODES FOR THE STEERING AND RECOMMENDED TAKING THE VEHICLE TO A DEALER. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), ALTHOUGH THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

MY CURRENT PROBLEM AND HAS BEEN FOR THE LAST TWO YEARS IS THE STEERING. AS OF AROUND TWO YEARS AGO I HAVE ON MULTIPLE OCCASIONS THE POWER STEERING LOSING THE POWER AND RESULTING IN A VERY HARD TO CONTROL STEERING WHEEL WHILE DRIVING AND VERY DANGEROUS. THIS HAS HAPPENED ROUGHLY 6 TIMES IN TWO YEARS. THE PROBLEM WOULD USUALLY CORRECT WITHIN AROUND FIVE SECONDS OR SO. I HAVE FOUND THERE ARE MANY ISSUES ON THE INTERNET WITH THIS FORD PROBLEM THERE IS A RECALL ON THIS ISSUE BUT MY VEHICLE COMES WITHIN A MONTH OF THE RECALL SO NO HELP FROM THE DEALER. THEY WANT AROUND 3000-3500 FOR REPLACEMENT. WORD IS THEY HAVE DOUBLED THE COST OF THE PART TO MAKE UP FOR THE RECALL MONEY THEY ARE OUT. THIS IS VERY SERIOUS AND FORD NEEDS TO HANDLE THIS ISSUE. I AM TOLD THE STEERING IS ELECTRICAL. MY SECOND ISSUE IS AND HAS BEEN GOING ON FOR AROUND TWO YEARS ALSO. THE LIGHTS WILL GO OUT EACH AT DIFFERENT TIMES. IF I REACH DOWN AND TURN THE SWITCH OFF AND ON AGAIN THEY WILL COME BACK ON AND CORRECT, BUT WILL GO OUT AGAIN. ONE MIGHT GO OUT AND THEN ONE STAY ON. A DANGEROUS SITUATION OCCURS WHEN THEY BOTH FAIL. TURNING THE SWITCH ON AND OFF ALWAYS TURNS THEM ON. PROBLEM HAS BEEN HAPPENING FOR TWO YEARS. NEITHER ARE NOT FIXED AT THE MOMENT.

Mileage: 85,000

OUR 2011 FORD FLEX HAS EXPERIENCED A STEERING COLUMN FAILURE. THE VEHICLE SUDDENLY LOST STEERING, NOT POWER. BUT STEERING IS IMPOSSIBLE. AFTER FORCING IT BACK AND FORTH WE WERE ABLE TO GET IT TO GO AGAIN. THE DEALER DIAGNOSED IT AS THE STEERING SHAFT BINDING UP. I SEE THERE ARE MANY COMPLAINTS ABOUT THE STEERING IN THIS VEHICLE. NO RECALL IS CURRENTLY ISSUED FOR THIS VIN

Mileage: 140,000

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST POWER STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Mileage: 110,000

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO USE EXTRA EFFORT TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO KRIEGER FORD, INC. (1800 MORSE RD, COLUMBUS, OH 43229, (614) 888-3320) WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE MAKING A LEFT OR RIGHT TURN, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAULI FORD (2380 OLD U.S. 27, ST. JOHNS, MI 48879, (989) 224-6711) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 127,300. *TT

Mileage: 127,300

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE CHECK POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED NUMEROUS TIMES AFTER THE RECALL REMEDY. THE VEHICLE WAS TAKEN TO SANTA MARGARITA FORD (30031 SANTA MARGARITA PKWY, RANCHO SANTA MARGARITA, CA). THE DEALER STATED THAT THE PART WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND CASE NUMBER: 13791060 WAS PROVIDED. THE FAILURE MILEAGE WAS 103,125.

Mileage: 103,125

POWER STEERING FAILURE MESSAGE APPEARED IN MESSAGE CENTER WHILE DRIVING ON A CITY STREET, POWER STEERING IMMEDIATELY FAILED. THIS MADE STEERING NEARLY IMPOSSIBLE. MADE IT TO A PARKING LOT, WAITED A FEW MINUTES AND STARTED THE VEHICLE. THE MESSAGE WAS GONE AND CAR OPERATED AS NORMAL. I CALLED THE LOCAL FORD DEALERSHIP AND TOLD THEM ABOUT THE ISSUE. THEIR REPLY WAS THAT IF IT DID IT AGAIN TO BRING IT IN, THEY COULD NOT DO ANYTHING IF IT WAS DRIVING NORMALLY. ARE WE TO CONTINUE DRIVING THE VEHICLE WITH NO DIAGNOSIS OF THE PROBLEM BY FORD? THIS SEEMS LIKE VERY DANGEROUS ADVICE FROM THE FORD DEALERSHIP.

Mileage: 1

I LOST STEERING, THE CAR IS 65K. I CANT TURN THE WHEEL EASILY WHICH IS REALLY DANGEROUS.

Mileage: 68,900

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN EPS FAILURE. THE STEERING WHEEL SEIZED AFTER STARTING THE VEHICLE AND IT WAS EXTREMELY DIFFICULT TO STEER EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY MANUFACTURER RECALLS TO PROVIDE A SOLUTION FOR THE EPS FAILURE. THE DEALER (CITRUS MOTORS FORD, 1375 S WOODRUFF WAY, ONTARIO, CA 91761, (855) 902-9523) INDICATED THAT IT MAY TAKE UP TO THREE DAYS TO DIAGNOSE THE FAILURE AND THAT FURTHER TESTING MAY BE REQUIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

MY 2011 FORD FLEX 3.5 L V6 HAS RECENTLY BEEN HAVING PROBLEMS WITH THE STEERING. IF I AM GOING UNDER 40 MILES AN HOUR IT IS NEARLY IMPOSSIBLE FOR ME TO TURN MY WHEEL ANY DIRECTION. I CAN BARELY TURN ANY CORNERS WITHOUT ENDING UP IN THE OTHER LANE BEFORE BEING ABLE TO CORRECT MY PATH. THIS IS A DANGEROUS SITUATION FOR ME AS I HAVE ONLY OWNED THIS VEHICLE A YEAR AND IT IS MY ONLY VEHICLE. I HAVE 3 CHILDREN WHOSE SAFETY I WORRY ABOUT, NOT TO MENTION OTHER DRIVERS ON THE ROAD. I HAVE BEEN RESEARCHING THIS AND HAVE NOTICED THERE WAS A RECALL ON THE ECOBOOSTS. WHY IS THERE NOT ONE ON THE V6? THIS HAS BEEN GOING ON CONSISTENTLY FOR A MONTH NOW. I NEED THIS CORRECTED!!!

Mileage: 123,000

IN ABILITY TO TURN CAR EASILY. ORIGINALLY STARTED WHEN CAR WAS NOT IN MOTION OR SLOWLY MOVING. NOW IT OCCURS WHEN DRIVING ALMOST IMPOSSIBLE TO EVEN CHANGE LANES. WE KNOW THERE IS A RECAL WITH THIS MAKE MODEL AND YEAR BUT MY VIN IS NOT INCLUDED. WHAT CAN WE DO?

10/15 EAPS FAILURE CAN'T STEER CAR NO FIX SEVERAL REPEAT PROBLEMS 4/15 COLD AIR WHEN USING HEATER ON PASSENGER SIDE FIXED BUT SINCE THEN WATER ON PASSENGER SIDE WHEN USING AIR CONDITIONING SEVERAL SERVICE CALLS NO FIX 4/15 OILK LEAK FOR AWD SYSTEM SEVERAL TRIES THEN SERVICE FINALLYT REPLACED COMPLETE AWD UNIT

Mileage: 61,024

OUR CAR WAS RECALLED FOR A POWER STEERING FAILURE WHILE DRIVING ON THE HIGHWAY AND LUCKILY I WAS DRIVING BECAUSE IT WAS VERY HARD TO STEER. FORD REPAIRED THE STEERING PROBLEM. THE CAR THEN EXPERIENCED THE SAME PROBLEM 8 MONTHS LATER AND FORD IS REFUSING TO COVER THE REPAIR. THEY CLAIM THAT WE ARE PAST THE 1 YR / 12K MILE WARRANTY BUT WE HAD BROUGHT THE CAR INTO THE DEALER SEVERAL MONTHS EARLIER AND THE CLAIMED THEY COULD NOT FIND THE FAULT. THE CAR'S POWER STEERING FAILED AGAIN WHILE MY WIFE WAS DRIVING ON THE HIGHWAY NEARLY CAUSING AN ACCIDENT. AFTER THE FAILURE THE CAR WAS 200 MILE OVER THE WARRANTY. FORD NOW CLAIMS THAT WE ARE RESPONSIBLE FOR THE ENTIRE COST OF REPAIR. CLEARLY THE REPLACEMENT PART THEY USED WAS DEFECTIVE.

Mileage: 97,000

THE STEERING BECAME TIGHT AND DIFFICULT TO STEER THE VEHICLE. I BROUGHT IT TO THE SHOP AND AFTER INVESTIGATION THEY SAID THE ENTIRE STEERING SHAFT NEEDS TO BE REPLACED. FORD SAYS THE WHOLE STEERING COLUMN HAS TO BE DONE. FORD NEEDS TO EXPAND THE RECALL AS IT IS AFFECTING MORE MODELS.

Mileage: 62,100

WHILE ENTERING MY PARKING GATE WHEELS LOCKED AND I COULD TURN STEERING WHEEL, SAW STEERING DEFAULT FLASHING ON DASH READING. TURNED OFF CAR PUT STEERING INTO PARK AND WAITED. TRIED TO START CAR IT WAS PHYSICAL HARD TO TRUN WHEELS TO ENTER M YPARKING AREA. GOT IT PARKED AND HAD TO WAIT FOR MONDAY TO CALL FORD DEALER TO TOW CAR FOR SERVICE. THEY COULD NOT FIND PROBLEM, BUT THE DEFAULT STEERING FREEZES THE WHEELS HAS HAPPEN TWO MORE TIMES. I REPEATED TURNING OFF KEY AND RESTARTING THE CAR. DO NOT FEEL SAFE DRIVING, FEARFUL IT MAY HAPPEN WHILE ON FREEWAY OR BUSY STREETS.

Mileage: 33,479

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE AT THE DEALER FOR UNRELATED SERVICE, THE TECHNICIAN DIAGNOSED THAT THE REAR TIE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

Mileage: 47,000

DRIVING MY 2011 FORD FLEX A WARNING CAME ON FOR "SERVICE POWER STEERING" BEFORE THE POWER STEERING FAILED. THERE WAS NO PREVIOUS WARNING AND THE INCIDENT NEARLY CAUSED AN ACCIDENT. *TR

Mileage: 59,000

ON AUGUST 8, 2011 AND FEBRUARY 8, 2012, MY NEW FLEX SHUT DOWN WHILE I WAS DRIVING. THE DASHBOARD LIGHTS FLASHED ON, AND THE VEHICLE TURNED OFF - TOTAL ELECTRICAL FAILURE - COULDN'T ACCELERATE OR BRAKE - HAD TO PAINFULLY PULL CAR OFF THE ROAD. CAR WAS TOWED TO DEALER. FORD DEALER PERFORMED DIAGNOSTICS TO NO AVAIL, AS WHEN THE ENGINE SHUT DOWN, I TURNED THE KEY OFF, THEN BACK ON AGAIN - THIS DESTROYED THE DATA. SEEMS LIKE A FUNDAMENTAL DATA SYSTEM FLAW. NONETHELESS, I DROVE AWAY FROM THE DEALERSHIP IN FEAR, ONLY TO HAVE THE INCIDENT RECUR SIX MONTHS LATER. NOW I AM DRIVING WITH A DATA FLIGHT RECORDER FOR A MERE TEN DAYS, THE BUTTON OF WHICH I MUST PUSH, IF AND WHEN THE CAR SHUTS DOWN AGAIN. WITHOUT RECORDED DATA, THOUGH FORD BELIEVES MY REPORT, I SEEM TO HAVE NO RECOURSE WITH FORD. I NOW AM DRIVING IN FEAR FOR MY OWN AND OTHERS' LIVES. HAS THIS HAPPENED TO ANYONE ELSE? *TR

Mileage: 9,063

INTERMITTENT FAILURE OF ELECTRIC POWER STEERING ASSIST. THIS HAS OCCURRED 3 TIMES IN A 6 MONTH PERIOD. FAILURES ON INITIAL VEHICLE START, TRACTION/STABILITY CONTROL SYSTEM FAILURE IS INDICATED. STEERING WHEEL IS VERY DIFFICULT TO TURN DUE TO LACK OF POWER ASSIST. TURNING CAR OFF AND RESTARTING WILL CLEAR FAILURE INDICATION. REPORTED TO FORD DEALER, FORD WAS NOT ABLE TO DUPLICATE INTERMITTENT ISSUE. *TR

Mileage: 9,000

CAR SHUT OFF COMPLETELY WHILE DRIVING. IT HAS HAPPENED TWICE ONCE ON THE HIGHWAY AND ONCE ON A RESIDENTIAL STREET WHILE MAKING A LEFT HAND TURN BOTH TIMES POWER STEERING WAS GONE. TOOK CAR TO DEALER AND THEY CANNOT FIND ANYTHING BECAUSE IT DID NOT LEAVE A SIGNATURE. THE CAR HAS BEEN IN THE DEALERSHIP SHOP FOR TWO WEEKS NOW. *TR

Mileage: 40