2013 FORD FLEX Steering Problems

While driving, the power steering warning light illuminated and steering assist was lost. The steering became extremely hard, especially at low speeds. The vehicle makes grinding/whining noises when turning, and the car vibrates while in Drive. This creates a serious safety concern, especially during turns and parking maneuvers. Issue appears to be electric power steering (EPAS) failure.

Power steering. While I was driving in my neighborhood the power steering went out and I could not make a turn. It locked up while driving. I could have got into a head on collision/accident becasue the road turns. Yes, I reported it to Ford and they told me my flex did not have a recall despite the ford website stating that some 2013 ford flex are affected. The description of 15s18 sterring recall matches my same issue and it poses a serious safety hazard. Yes, i took it to a mechanic at an auto shop and her is telling me that he can't fix recalls. At the time of the accident, i got No pre warning just the message that states: "Steering Lock Malfunction Service Now: The steering lock system has detected a condition that requires service." This happened on or around 11/23/25. I am requesting that Ford pay for my power steering to be fixed.

The contact owns a 2013 Ford Flex. The contact recently purchased the vehicle. When the vehicle was purchased, the dealer informed the contact that the vehicle had a failure with the steering wheel. The contact stated that while driving at various speeds, the steering wheel was difficult to maneuver. The message "Service Advancetrac" was displayed on the instrument panel, and an unknown message about the steering was displayed. In addition, while in reverse(R), the contact used force to turn the steering wheel. Most recently, the contact stated that when the turn signal lever was activated, the turn signal lever failed to stay down as intended. The contact had to hold the turn signal lever down to signal a right or left turn. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the dealer related the failure to NHTSA Campaign Number: 15V340000 (STEERING). However, the VIN was not included in the recall. The manufacturer was made aware of the issue, but no assistance was provided. The failure mileage was 131,785.

Mileage: 131,785

The contact owns a 2013 Ford Flex. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" and "Service Advancetrac" messages were displayed. The contact stated that the power steering assist had failed to operate as needed and excessive force was needed to steer the vehicle. The contact also stated that the turn signals failed to operate as needed. The vehicle was taken to an independent mechanic, but the mechanic was not equipped with the tools to repair the vehicle. The vehicle was not repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 213,300.

Mileage: 213,300

The contact owns a 2013 Ford Flex. The contact stated that while attempting to reverse, the vehicle lost power steering functionality, and the steering wheel became difficult to maneuver. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact stated that the failure occurred two to three times per week. The contact related the failure to NHTSA Campaign Number: 15V340000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was 125,000.

Mileage: 125,000

The steering failed while driving. Steering assist was shut down and almost impossible to turn the wheel.

MY 2013 FORD FLEX ONLY HAS 109,600 MILES ON IT. THE CAR IS CURRENTLY AT THE MECHANIC SHOP. THE PROBLEM I AM HAVING IS WITH THE POWER STEERING ASSIST. SEVERAL TIMES IN THE LAST THREE WEEKS, WHEN I AM REVERSING OUT OF A PARKING SPOT SUDDENLY THE POWER ASSIST WARNING COMES ON AND THE CAR IS UNCONTROLLABLE. I HAVE HAD TO TOW IT TWICE. I AM NOT STRONG ENOUGH TO MANEUVER THE CAR WHEN IT LOCKS UP LIKE THAT. THERE WAS NO OTHER WARNING UNTIL I MADE THE ATTEMPT TO BACK UP THEN A WARNING MESSAGE CAME ON. THE MECHANIC WAS NOT ABLE TO DUPLICATE THE PROBLEM . HE MADE SOME OTHER REPAIRS TO THE WHEEL HUB BEARINGS, SO WHEN I PICKED UP MY CAR AND IT DROVE FINE FOR A COUPLE OF DAYS, I THOUGHT IT WAS FIXED. BUT IT FROZE UP AGAIN UNDER THE SAME CONDITIONS--TRYING TO BACK OUT OF A PARKING SPOT. I TOOK IT BACK TO THE MECHANIC AND ONCE AGAIN THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM, BUT HE SAID THERE WAS A RECORD OF THE WARNINGS IN THE SYSTEM. MY SAFETY AS WELL AS THE SAFETY OF OTHER DRIVERS IS AT RISK, BECAUSE IF THIS GOES OUT WHILE IN TRANSIT, I WILL NOT BE ABLE TO CONTROL THE CAR. I ENJOY MY FLEX, BUT THE REPAIRS HAVE BEEN SO MUCH LATELY. ONE OF THE RECENT REPAIRS WAS THE EMERGENCY BRAKE COSTING 1,200. THE WHEEL HUB BEARINGS WERE 1,400 AND NOW THIS POWER STEERING ASSIST REPAIR IS ESTIMATED TO BE QUITE PRICEY. I AM PARTIALLY HANDICAPPED, RETIRED AND LIVING ON A VERY LIMITED INCOME. THESE EXPENSES ARE OUTRAGEOUS FOR SUCH A NICE CAR WITH SUCH LOW MILEAGE. DOES THIS MODEL HAVE ISSUES? I KEEP UP THE MAINTENANCE AND THE OIL CHANGES AND WHATEVER ELSE NEEDS TO BE DONE, BUT THESE EXPENSES ARE HITTING ALL AT ONCE AND PUTTING ME IN DEBT. IS THERE A POSSIBILITY THAT THERE IS A GLITCH IN THE MECHANICAL SYSTEM? I LOOKED UP RECALLS AND IT DOES SAY THAT THERE WAS A RECALL ON THE POWER STEERING ASSIST. I AM CONTACTING TO VERIFY THAT INFORMATION. PLEASE CONFIRM FOR ME SO I KNOW HOW TO PROCEED. THANK YOU VERY MUCH.

My electric power steering went out while driving. Everywhere online says the 2013 flex has a recall for this but when I enter my vin it says no recall. There has been several claims of this on my model year and accidents and dangers reported. I want to know my my vehicle isn’t showing up for the recall when it’s never been replaced by ford so it should be replaced by Ford.

Power Steering Assist Default. Power steering has intermittently gone out several times and when the vehicle is powered off and back on it would worked properly. July 15, 2025 121,471 miles it went out and will not reset. Fortunately, this happened at the car wash and not while driving. It could have been a very dangerous situation while driving. Had it towed home. I have reported to Ford Case# CXH-04975179 July 16, 2025 and was told to take it to the dealer for evaluation and the dealer may assist $ with the repair. The (Power Steering Assist Fault) appeared on the dash. This has happened intermittently over the past several months and gone away but not it will not go away and the vehicle in inoperable.

I went to drop my children off at school, backed out of the driveway fine everything was good. I went to turn the corner and my steering went really, really stiff. Thankfully I only live 2 blocks from the school and wasn't going over 15 mph. If I had been I'm scared of what could have happened.

The contact owns a 2013 Ford Flex. The contact stated that when the vehicle was started, the message “Power Steering Failure” was displayed on the instrument panel. The vehicle was not diagnosed or repaired. The contact also stated that a handheld diagnostic reader retrieved DTC: U3000, 49-48, U300096C8, and BID2368-48. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning light was illuminated. The contact stated that the vehicle was drifting in different directions. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 142,000.

Mileage: 142,000

There is a recall on models in this year but not the one I currently have. While driving on the highway my advancetrac warning lit up, the roads where dry and the was nothing to indicate why this was happening. So, I began to continue to drive on the highway and my steering wheel began to feel "jiggly". I kept two hands on the wheel the remaining drive and stayed within the min driving limit as any bump I experienced allowed for the car to be redireced even with two hands on the wheel. Once I made it off the highway to my destination I received three warning messages one system fault, one power steering service and one advancetrac. At this point when turning the car off and back on again the steering wheel became hard to turn. The red power steering message popped up again along with the advancetrac message. Because this issue happened while the car was in motion I find it hard to believe that this model is not apart of the recall. Now I have to foot the bill along with feeling like at any moment I could have crashed and lost my life during my time driving on the highway. My only hope for writing this is to ensure another look at the 2013 models that were not included in this recall so that other lives can be saved. I would not have a problem allowing this issue to be inspected. My safety and those along the highway were in danger because I could have lost control of the vehicle. The problem still remains, I have set an appointment for this issue. This happened 6/5/25. The warnings first appeared while driving the vehicle.

The contact owns a 2013 Ford Flex. The contact stated that while driving at approximately 55 MPH, there was a beeping sound coming from the vehicle with the messages "Electronic Power Steering Assist failure", "Service Advance-trac", and "Power steering assist fault" displayed. Additionally, the traction control warning light was illuminated. The contact stated that simultaneously the steering wheel became extremely firm. The vehicle was taken to an independent mechanic, where it was diagnosed that the electronic rack and pinion steering needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 131,000.

Mileage: 131,000

The contact owns a 2013 Ford Flex. The contact stated while driving and making turns, the steering wheel was sticking and required to be turned in the opposite direction and back to the intended direction for the vehicle to respond as needed. Additionally, the contact stated that the steering wheel failed to return to center after making a turn. There was no warning light illuminated. The vehicle was taken to Big Brand Tire and Service, where the contact was informed that the failure might be related to NHTSA Campaign Number: 15V340000 (Steering). The dealer was contacted and informed the contact that the VIN was not included in the recall. The contact was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 155,077.

Mileage: 155,077

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The traction control warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 125,000.

Mileage: 125,000

The contact owns a 2013 Ford Flex. The contact stated that while driving at unknown speeds, after coming to a stop and then attempting to switch lanes, the vehicle lost power steering functionality. The contact was able to drive to the residence. The power steering assist message was displayed. After restarting the vehicle, the vehicle started operating as designed. The contact called an independent mechanic and was informed about NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 163,000.

Mileage: 163,000

There is a power steering assist fault. Mine failed. This is a known issue That was recalled for the model year of my car, but my car apparently falls outside of the recall.

The contact owns a 2013 Ford Flex. The contact stated while driving at approximately 50 MPH, the vehicle became difficult to maneuver. The "Power Steering Assist Fault" message was displayed on the instrument panel. There was no warning light illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the power steering control module needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 165,000.

Mileage: 165,000

The contact owns a 2013 Ford Flex. The contact stated while driving at highway speeds, the front end of the vehicle was shaking and vibrating, and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall on the VIN. There was no assistance provided. The failure mileage was unknown.

While driving down the highway the power steering system failed without any indication lights. Upon slowing down I noticed the steering was stiffer than usual. After pulling into a parking lot and restarting the car it showed a power steering failure and traction control failure.

The contact's client owns a 2013 Ford Flex. The contact stated that while her and her client were driving at approximately 60 MPH, the steering wheel became stiff, and the vehicle failed to steer as intended. The vehicle was taken to a parking lot and turned off. The vehicle was restarted after a while and a “Service Power Steering Now” message displayed, and the steering wheel seized and would not turn as needed. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was unknown.

Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the power steering assist fault warning light illuminated. In addition, the vehicle was difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed with a failed steering control module failure. The contact stated that the steering control module needed to be replaced. The contact provided diagnostic codes: U3000'49-48 and U3000'96-C8. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 65,000. The contact stated there was a recall, but his vehicle does not have this recall associated with the VIN.

Mileage: 65,000

After starting the vehicle, warning on dash stating "power steering assist fault" appeared. Steering wheel was extremely difficult to operate, to the point that maneuvers requiring sudden, sharp inputs would not have been possible. Had this occurred while driving, it could have resulted in an accident. No one has been informed of this issue yet.

The contact owns a 2013 Ford Flex. The contact stated that after restarting the vehicle, the messaged "Power Steering" was displayed. The vehicle was towed to an independent mechanic who determined that the power steering module and steering rack were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 72,220.

Mileage: 72,220

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the vehicle intermittently experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 89,000.

Mileage: 89,000

Power steering no longer works. Getting message on dash as well. I see a recall for my year truck but my vin apparently is not one included. It’s our only transportation and my daughter, my fiancé and myself all have multiple weekly therapy/dr appointments. Please consider adding my vin to the recall. As far as electrical my alarm will randomly go off while it’s not running/parked. Thinks doors are open when they are not. Thank you

The contact owns a 2013 Ford Flex. The contact stated while starting the vehicle, the message "Power Steering Failure" was displayed, and the steering wheel seized. The vehicle was towed to the dealer, where it was diagnosed that the failure was linked to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.

Mileage: 141,000

Was driving and the power steering went out. Lost control of steering and almost went off the road. Called the dealer and was told that my vehicle is not part of the recall yet. There is curently a recall on 2011-2013 Ford Flex of power steering failure. Mine should be added to the recall because of the same safety risks.

2013 Ford Flex lost power steering, had to tow the vehicle home. Called Ford my vehicle was not covered under the recall, paid over $2000 to have it repaired.

I called the dealer to let them know of steering issue, not being able to turn wheel, then message came on dash board of "power steering assit fault". Dealer said my 2013 Flex was not covered under recall. Dealer said I could need to pay out of pocket, estimated $600.00.

Message came on the dash when driving in downtown traffic that says “power steering assist fault” and the steering wheel is FAR worse than the old cars with manual steering. Almost caused a wreck. I researched that there have been several recalls for that make, model, and problem with recall number 15S18. I called ford recall phone number and they said yes many have been recalled but it’s VIN specific and mine does not qualify because of either where it was built or what company made the component that has failed some have been recalled and some have not. Regardless of where it was made or who built the component if they are having problems and recalling most of them, I feel that my near accident caused by fords “power steering assist fault” that has done the exact same thing should be considered. If their product that they built can not be safely operated without causing accident bodily harm, and/or death and they refuse to correct the problem, maybe they shouldn’t be building vehicles. It’s not like the A/C quit working, it literally almost caused an accident with my wife and kids in the car and is absolutely not drivable…..AT ALL! I had to trailer it home. Only goes straight. Has 125k miles for a 2013

Power steering failure while driving. Looks like issue that is common for Ford Flex. Recall 15S18. My Fled was built in April 2013.

The contact owns a 2013 Ford Flex. The contact stated while making a left turn driving 10 MPH, the traction control, power steering, and several other unknown warning lights illuminated. The contact attempted to restart the vehicle; however, the failure persisted. The contact used excessive force to steer the vehicle to the destination. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which was linked to the failure. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000. The VIN was not available.

Mileage: 140,000

The contact owns a 2013 Ford Flex. The contact stated while driving 55 MPH, the contact heard an alert, and the message "Power Steering Assist Fault" was displayed before the steering wheel became firm. The contact was able to drive the vehicle to the residence. The dealer was contacted and stated that the vehicle was not under recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and provided no additional assistance. The failure mileage was 183,156.

Mileage: 183,157

Power steering fault message comes on and vehicle loses steering. Had vehicle diagnosed with local Ford dealer and found DTC C200D Found steering gear failure.

I my 2013 Dorf Flex after stopping at a store and when I turned the vehicle on the steering wheel jerked my wheels straight. Then a error came up saying power steering assist reduced. I turned the vehicle off and started it back up a few minutes later and the problem when away. I am concerned that there is an issue with this and Ford is not addressing it based on google searches and other peoples experiences. There have been multiple reports saying that they almost got into an accident while going down the road and this had happened. We do not feel safe driving this vehicle in its current condition. I reached out to Ford and they say this vehicle based on the vin number does not have a current recall on it.

Electronic steering going in and out while driving. Dealer checked for codes no codes other models around the same year were recalled for the same issue. For some reason this one was not included but I have the same problems.

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Power Steering Assist Fault message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 116,211.

Mileage: 116,211

Power steering completely went out as we were driving jerking the wheel out of our hands , and almost causing an accident. An indicator on the dashboard says “power steering assist failure” . Shortly after that the traction control light/abs light came on as well. There were no warnings lamps, messages, or symptoms before this occurred and the power steering has been out ever since. This seems to be a Ford Flex recall problem and somehow ford doesnt want to cover the cost to repair/fix it because my VIN is not included in the recall.

The contact owns a 2013 Ford Flex. The contact stated while driving at an undisclosed speed, the steering wheel was shuddering. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic where the front ball joints, front control arms, and front struts were replaced; however, the failure persisted. The contact stated while driving to the dealer, the steering wheel seized inadvertently and would not turn to the right. The steering could be turned to the left, almost causing a crash. The contact turned off and restarted the vehicle and was able to continue driving; however, the failure recurred the same day. The vehicle was towed to the dealer where it was diagnosed that the rack and pinion and the electronic gear box needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). A case was opened. The failure mileage was approximately 142,000.

Mileage: 142,000

The contact owns a 2013 Ford Flex. The contact stated that while starting the vehicle, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 129,000.

Mileage: 129,000

While driving, just as I turned my steering wheel; it got very stiff to turn. If I was not able to turn, I easily could have drove into someone's house, pedestrians or hit other vehicles both parked and driving on the road. Especially if I were going very much faster and didn't have as much strength as I do. A week before this happened, I got a quick flash of a message twice that read "AdvanceTrack needs service". But after that ine trip a week ago, it never popped back up and still hasn't. Other than that, no warning lights or codes xan be found. I made it home (less than a half mile away). After having it checked by 2 different mechanics, both said it was the electric steering and told me to check the recalls for my 2013 Ford Flex SEL. I found that my particular VIN did NOT have the 2 recalls that affected numerous Ford vehicles with Electric Steering, including THE SAME YEAR, MAKE AND MODEL of my Ford Flex. The recall is for the power steering. I've also seen numerous other posts on fordflex.net where this has affected many Ford Flex vehicles from 2009 to 2018 with electric steering. The other issue I had is a known recall for other Ford Flex vehicles, but not my VIN, just like the previous. I was driving on the highway when my dash starts beeping and flashing at me wiyh an overheating issue. I had to do my best to get off the highway. Thankfully I was stopped when this happened and not far from the turn I needed to get me and my car to safety. Turned out to be the internal water pump. It cost me around $2,000.00 to get it fixed.

Ever since I purchased this vehicle, the power steering would stop working, warning lights: power train and another one would appear after it happens. I would shut my vehicle off and restart it, which would clear the issue and I would have no problems. This has happened several times, sometimes 2-3 times a week. However, two weeks ago, the power steering stopped altogether working and will not clear, even with restarting the vehicle.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, the power steering assist fault and service advance track warning lights illuminated. The vehicle was taken to the dealer and diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 182,000.

Mileage: 182,000

The power steering assist stopped working while I was driving. It caused me to get into an accident. If other cars were around me I could have killed someone. I was driving just fine and then “POWER STEERING ASSIST FAULT” showed up on my cluster and the steering wheel locked up. It now won’t work. This came without warning.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 30 MPH, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed on the instrument panel. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 183,000.

Mileage: 183,000

The contact owns a 2013 Ford Flex. The contact stated while driving 35 MPH, the steering wheel became difficult to turn. The contact stated that the power steering assists warning light was illuminated. The contact was able to park on the side of the road and waited 30 minutes before restarting the vehicle and driving to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gear module to be replaced. The vehicle was not repaired. The contact stated she had experienced the failure two additional times. The contact towed the vehicle to two different independent mechanics and was informed that the steering gear module needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

Mileage: 101,000

The contact owns a 2013 Ford Flex. The contact stated that while driving at 15 MPH, the power steering assist failed as the power steering assist warning message appeared on the instrument panel. The contact was able to restart the vehicle; however, the failure occurred again soon after the restart. The contact then called her husband who used excessive force to drive the vehicle back to the residence. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 237,000.

Mileage: 237,000

The contact owns a 2013 Ford Flex. The contact stated while coming out of a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assists warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 88,396

Mileage: 88,396

On 10/17/21 I was driving near my home and during a turn, the steering locked up and the dash read "power steering assist failure". I pulled over, called a tow truck. When they got there, they started it and the steering was working fine. They said to check the power steering fluid. I drove it home, and found it does not have power steering fluid. Ford told me it is not under any recall. It is now operating just fine. Not sure what happened.

The contact owns a 2013 Ford Flex. The contact stated while the vehicle was parked and she was attempting to start the vehicle, a message for the steering motor sensor fault was displayed on the instrument panel. The vehicle loss power steering assist functionality. The contact turned off and restarted the vehicle and the message disappeared and the vehicle regained power steering assist functionality. The contact stated that the failure persisted. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

While driving the steering wheel will fight you when taking turns. This is a know issue with the Ford Flex. Makes driving sketchy. I will not let my wife drive especially with the kids in the Flex.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, the steering wheel became difficult to turn. The contact stated that the traction control warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 235,000.

Mileage: 235,000

The contact owns a 2013 Ford Flex. The contact stated while driving at various speeds, the power steering assist failed intermittently, and the steering wheel became difficult to steer. The vehicle was taken to the dealer and diagnosed with an electric power steering assist failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA campaign number: 15V340000 (Steering). The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2013 Ford Flex. The contact stated while making a right turn, the steering wheel malfunctioned and momentarily seized and could not be turned. Moments later the steering wheel would turn however, the steering wheel would shake and vibrate abnormally. The vehicle was taken to the local dealer who replaced the entire suspension system, but the failure persisted. The dealer later diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA campaign number: 15V340000 (Steering). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 130,000.

Mileage: 130,000

Sudden loss of electronic steering assist without warning numerous times on my vehicle. Nearly caused me to get into an accident the other day. Contacting dealer this week. Ford needs to fix this problem.

I was driving down I-285 (Atlanta) with my two daughters in the car and both the “Service Power Steering” and “Service AdvanceTrac” lights came on. About 10-15 min into the drive, it became really hard to turn my steering wheel. We were still about 30 min from our house so I had no choice but to drive very slowly until we could get somewhere safe. While trying to turn off the interstate, my steering wheel completely locked up on me!!! Now my car is at my mother’s house because I couldn’t drive any further in fear of an accident. My mechanic put this car on a computer and no codes showed up. From my understanding there was a recall for this particular issue. The dealer I purchased the car from stated they were not aware of this issue and the car showed no signs that the power steering was about to go out.

WHILE TAKING A SHARP RIGHT TURN ONTO A FREEWAY ONRAMP FROM A STOP AT AN INTERSECTION, THE VEHICLE MADE A "DING" NOTIFICATION SOUND FROM THE DASHBOARD AND POWERFULLY FLUNG MY STEERING WHEEL AGAINST THE WAY I WAS STEERING. IF THERE WAS AN ADJACENT LANE WHERE I WAS DRIVING, THE VEHICLE ABSOLUTELY WOULD HAVE VEERED INTO THE ONCOMING LANE. I WAS ABLE TO OVERPOWER THE STEERING WHEEL AND FORCE THE VEHICLE TO THE SHOULDER, WHERE I NOTICED "POWER STEERING FAULT" DISPLAYED ON THE DASH. I POWERED OFF THE CAR, WAITED A FEW SECONDS, AND POWERED IT BACK ON, AND IT WORKED AFTER THAT.

Mileage: 50,000

THE ELECTRIC POWER STEERING STOPS WORKING RANDOMLY ALLOWING NO ASSIST UNTIL VEHICLE IS SHUT OFF AND RESTARTED. FORD DOES HAVE A RECALL FOR THIS SAME ISSUE FORD SLIGHTLY OLDER VEHICLES WITH THE ELECTRIC POWER STEERING. WHEN THE POWER STEERING FAILURE HAPPENS, VEHICLE IS IN MOTION AND TRYING TO TURN, LOW SPEEDS ONLY SO FAR.

Mileage: 85,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WALNUT CREEK FORD LOCATED AT 1800 N MAIN ST, WALNUT CREEK, CA 94596 WHO DIAGNOSED THAT THE POWER STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 92,349.

Mileage: 92,349

WHILE DRIVING, WARNING NOTICE CAME ON SAYING STEERING ASSIST FAULT, THAT VERY MOMENT THE STEERING LOCKED ON ME AND WAS UNABLE TO TURN.

Mileage: 125,000

I WAS MAKING A RIGHT TURN ON A RESIDENTIAL STREET AND ALL OF A SUDDEN COULDN'T STEER MY STEERING WHEEL. MY DASH LIT UP LIKE A CHRISTMAS TREE AND GAVE ME A POWER STEERING ASSIST FAULT MESSAGE. I PULLED OVER AND TRIED TO RESTART THE CAR AND IMMEDIATELY GOT THE POWER STEERING ASSIST FAULT MESSAGE AGAIN. IT WAS SCARY AND VERY DANGEROUS. I NOW HAVE NO POWER STEERING AND APPARENTLY MY VEHICLE DOES NOT FALL UNDER THE RECALL. IT IS MY UNDERSTANDING THAT THERE ARE THOUSANDS HAVING THIS ISSUE. IF FORD REALLY CARED ABOUT OUR SAFETY THEY WOULD AT LEAST MEET US HALFWAY WITH THE COST OF REPAIRS. I'M LOOKING AT OVER $2000 OUT OF POCKET. THIS IS FRUSTRATING AND PAINFUL FOR ME AS I HAVE RHEUMATOID ARTHRITIS AND IT CAUSES STRESS ON MY JOINTS TO DRIVE IT AS IS. I AM NOW TERRIFIED EVERY TIME I GET IN MY CAR TO DRIVE.

Mileage: 154,000

WHILE DRIVING AT LOW SPEED (< 20 MPH), WITHIN 20 SECONDS OF BEGINNING A TRIP, THE CAR GAVE A WARNING DIALOG (SEE ATTACHED PHOTO) AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. IT TOOK ALL OF MY STRENGTH TO KEEP IT ON THE ROAD. I PULLED OVER TO THE SIDE OF THE ROAD SAFELY. AFTER SHUTTING DOWN THE CAR AND RESTARTING IT, THE PROBLEM WAS TEMPORARILY RESOLVED. THE NEXT TIME I DROVE THE CAR, THE PROBLEM RECURRED, AND SINCE THEN HAS RECURRED EVERY TIME I TRY TO DRIVE IT.

Mileage: 66,800

ELECTRONIC POWER STEERING ASSIST STOPED WORKING AND WARNINING MESSAGE ON DASH DISPLAY.FRACTURE OF REAR TOE LINK RECALL#20V072 HAVE NOT BEEN REPAIRED AS OF 8/30/2020

Mileage: 49,000

POWER STEERING WENT OUT IN REVERSE. TURNED VEHICLE OFF AND RESTARTED POWER STEERING CAME BACK. WENT TO FORD GARAGE SOFTWARE AND STEERING HAD TO BE REPLACED. CAR HAS 82K MILES. FORD WOULD NOT COVER THIS UNDER THE RECALL.

DRIVING DOWN THE ROAD WHEN SUDDENLY LOST ALL POWER STEERING WITHOUT NOTICE. ALERT SHOWED UP ON DASHBOARD. VERY HARD TO CONTROL ESPECIALLY AT SLOW SPEEDS. BROUGHT TO FORD DEALERSHIP AND THEY WILL NOT HONOR THE RECALL SINCE IT DOESNT APPLY TO MY VIN BUT EVERYTHING ELSE THEY RECALLED FOR MATCHES MY CAR.

Mileage: 90,000

THE STEERING WENT OUT ONE WEEK AGO. CHECKED ALL THE RECALLS IT MATCHES THE DESCRIPTION OF PROBLEM AND MEETS ALL THE TIMELINES BUT WAS SOMEHOW LIKE THE REST NOT INCLUDED IN THE RECALL. DEALER IS PRESENTING ME WITH CHARGES IN EXCESS OF $2000 TO REPAIR. I HAVE TRIED TO RESOLVE THE ISSUE WITH FORD TO NO AVAIL. NO ONE CAN DO ANYTHING. THE VEHICLE IS UNSAFE TO DRIVE AND I HAVE TO PICK THE VEHICLE UP TOMORROW. THE STEERING IS NEARLY COMPLETELY GONE.

Mileage: 92

WHILE I WAS PULLING OUT OF MY WORK PARKING LOT, THE POWER STEERING FAILURE LIGHT CAME ON AND THE STEERING BECAME EXTREMELY HARD TO CONTROL. UNLIKE OLDER VEHICLES WITHOUT POWER STEERING, IT WAS VERY STIFF AND HARD TO CONTROL NO MATTER WHAT SPEED I WAS GOING. WHEN I LOOKED UP THE ISSUE THERE IS AN OPEN RECALL FOR THE EXACT SAME PROBLEM AND EVEN IN THE YEAR CAR THAT I HAVE. WHEN I CALLED IN TO GET IT COVERED UNDER THE RECALL THEY SAY THAT MY VIN IS NOT COVERED IN THE RECALL. THEY CLEARLY KNOW THIS IS A SAFETY ISSUE AND IT'S HAPPENING TO MY TYPE OF CAR. HAD MY WIFE BEEN DRIVING WITH OUR KIDS AND DIDN'T HAVE THE STRENGTH TO CONTROL THE CAR HOME WHO KNOWS WHAT MIGHT HAVE HAPPENED. THIS IS A HUGE PROBLEM AND ACCORDING TO SEVERAL FORUMS I HAVE READ, I AM NOT ALONE. THIS NEEDS TO BE ADDRESSED TO THE FULL EXTENT OF THE PROBLEM BEFORE SOMEONE IS KILLED.

Mileage: 82,316

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER IN EITHER DIRECTION. THE VEHICLE WAS RESTARTED AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HEALY FORD LOCATED AT 2528 NY 17M, GOSHEN, NY 10924, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *DT*JB

Mileage: 200,000

I WAS BACKING OUT OF MY DRIVEWAY AND THE POWER STEERING ASSIST FAULT CAME UP AND I COULDN'T STEER MY CAR. IT WON'T GO AWAY AND I'M NOT ABLE TO DRIVE MY CAR SAFELY WITH MY FAMILY. *TR

Mileage: 105,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE HIS BROTHER WAS DRIVING AT A VERY LOW SPEED AND ATTEMPTING TO MAKE RIGHT OR LEFT TURNS, THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE FAILURE WAS NOT EVIDENT WHILE DRIVING STRAIGHT. THE VEHICLE WAS TAKEN TO MUSCATELL-BURNS FORD (901 US-10, HAWLEY, MN 56549) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *BF THE CONSUMER TRADED IN THE VEHICLE DUE TO THE DEFECT. *TR

Mileage: 100,000

POWER STEERING WENT OUT WHILE DRIVING AT 70 MPH ON I-95 EXIT. VEHICLE VEERED OFF INTO DITCH. LUCKILY A NICE PERSON SAW ME GO OVER THE ROAD AND PULLED THE CAR OUT. CAR WAS TAKEN TO FORD WHO THEN CHARGED ME CLOSE TO 3,000 TO REPLACE A COMPUTER MODULE. HAS HAPPENED ANOTHER TIME SINCE THEN..

Mileage: 115,000

ELECTRIC POWER ASSIST STEERING (EPAS) COMPLETELY OUT AND WHEEL CAN BARELY BE TURNED. NO POWER STEERING. MY FLEX WAS SITTING ON THE TOP FLOOR OF A 7 STORY PARKING GARAGE. I STARTED IT UP TO MOVE DOWN TO GET A CLOSER PARKING SPACE NEXT TO THE FLOOR I WAS ACCESSING. I CANNOT AFFORD THE QUOTED STEERING COLUMN $3000 REPLACEMENT I WAS GIVEN. SOME RECALL IS OUT BUT DOES NOT INCLUDE ALL FORD MODELS WITH THIS APPLICATION, INCLUDING MINE. YOU CALL FORD FOR HELP OR ASSISTANCE AND THEY READ OFF THEIR GIVEN ANSWER... YOUR VEHICLE DOES NOT FALL UNDER THE RECALL.

Mileage: 167,000

THIS HAS BEEN HAPPENING SINCE JANUARY AND 3X ON 3/3/2020. WHILE DRIVING DOWN A CIRCULAR GARAGE FROM WORK THE VEHUCLE SHUT OFF AND POWER STEERING STOPPED ALMOST HEADING ME INTO THE CONCRETE BARRIER. IT HAS BEEN TWICE ON SIDE ROAD WHEN IT SHUT OFF AND STEERING WAS DISABLED AND ALL 3X NO WARNINGS. NOW FOR THE 5TH TIME AS I PUT CAR IN RWCERSE THE POWER STEERING SHUTS OFF WITH NO WARNING AND I BECOME DISABLED. HAVE TO WAIT AND RESTART CAR. ITS VERY DANGEROUS AND SEE COMPLAINTS ALL OVER FORDS BLOG AND FLEX FORUMS..VERY SCARY TO ALLOW MY DAUGHTERS TO DRIVE..PLEASE HAVE A RECALL OR ASSIST FINANCIALLY. THEIR TELLING OVER $2,800..THATS CRAZY..

Mileage: 144,000

2013 FORD FLEX. CONSUMER WRITES IN REGARDS TO ILLUMINATED POWER STEERING LIGHT. *LD THE CONSUMER STATE WHILE DRIVING THE POWER STEERING WENT OUT WITH A VERY SHORT NOTICE. WHILE ATTEMPTING TO STOP THE VEHICLE SLOWLY RAN OVER A CURB. THERE WAS NO DAMAGE. THE MANUFACTURER WAS NOTIFIED AND STATED THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE FAILURE. THE MANUFACTURER DENIED ANY ADDITIONAL ASSISTANCE. THE DEALER DENIED ASSISTANCE DUE TO THE CODE ONLY SHOWING THAT THE VEHICLE FAILED DUE TO IMPACT, AND NOT THAT THE PSCM FAILURE WAS THE CAUSE OF THE IMPACT.*JS

WHILE DRIVING MY 2013 FORD FLEX THE POWER STEERING DISAPPEARED AND I ALMOST LOST CONTROL OF THE VEHICLE. I PULLED OVER AND TURNED IT OFF, WHEN I STARTED IT BACK UP THE POWER STEERING RETURNED TO NORMAL. I STOPPED AT MY DESTINATION BUT WHEN I RETURNED TO LEAVE I FOUND THAT THE POWER STEERING WAS NOT RESPONDING. I DROVE IT HOME WITH GREAT DIFFICULTY. THIS REPEATED SEVERAL TIMES OVER THE NEXT TWO WEEKS, FUNCTIONING AT THE START OF THE DAY BUT FAILING AFTER THE VEHICLE WAS TURNED OFF. THE POWER STEERING FINALLY GAVE OUT ALTOGETHER. I CHECKED AND FOUND THAT THERE WAS A RECALL THAT WAS ANNOUNCED ON JUNE 02 OF 2015 FOR THIS EXACT ISSUE COVERING FORD FLEXES FROM 2010 TO 2013. I SCHEDULED AN APPOINTMENT WITH MY FORD DEALERSHIP TO GET THE ISSUE RESOLVED. I WAS TOLD THAT MY VEHICLE WAS MANUFACTURED A FEW MONTHS AFTER THE RECALL DATE, WHICH COVERED VEHICLES MANUFACTURED UP UNTIL FEB 28TH OF 2012. I CAN'T UNDERSTAND ONE, HOW DOES A RECALL COVER THE YEARS 2010 TO 2013 BUT HAS AN END DATE FOR ELIGIBILITY OF 2012?, THE RECALL WAS ANNOUNCED ON JUNE 02 OF 2015 AND MY VEHICLE SUFFERED THE EXACT SAME ISSUE OF THOSE THAT THE RECALL EXTEND TO. AS WELL AS WHAT WAS DONE TO REMEDY THE PART FAILURE AFTER THE JUNE 02, 2012 DATE THAT MY VEHICLE (SUFFERING THE SAME MALFUNCTION/FAILURE AND MANUFACTURED JUST OUTSIDE OF THE END DATE OF THE RECALL) WAS NOT INCLUDED IN THE RECALL? I HAVE FOUND THAT THE ISSUE IS WITHIN THE SEALED STEERING ASSIST ASSEMBLY ITSELF WITCH SUFFERS HEAT DAMAGE DUE TO THE PLACEMENT OF OTHER COMPONENTS. HEAT SHIELDING WITHIN THE UNIT HAS BEEN REPORTED TO BREAK DOWN, RESULTING IN THE INTERIOR COMPONENTS TO FAIL DUE TO EXCESSIVE HEAT EXPOSURE. *JS *JS

Mileage: 134,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AT START UP, THE POWER STEERING ASSIST FUNCTION BECAME INOPERABLE AND EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Mileage: 96,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER POWERED OFF THE ENGINE WHILE IN TRAFFIC. ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS LATER TAKEN TO BANNER FORD (1943 N CAUSEWAY BLVD, MANDEVILLE, LA 70471, (985) 234-5678) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC ASSIST STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

Mileage: 85,000

WHILE DRIVING I LOST ALL POWER STEERING AND ALMOST LOST CONTROL, THANKFULLY IT DIDN'T HAPPEN WHILE MY WIFE WAS DRIVING WITH THE KIDS. I WAS ABLE TO PULL OFF THE ROAD AND SHUT THE VEHICLE OFF. I RESTARTED AND THE POWER STEERING WAS RESTORED. THIS OCCURED SEVERAL TIMES OVER THE NEXT FEW DAYS UNTIL THE POWER STEERING JUST STOPPED WORKING ALL TOGETHER. I CHECKED FOR RECALLS AND FOUND THAT THERE WAS A RECALL THAT INCLUDED MY MAKE, MODEL AND YEAR FOR THE LOSS OF POWER STEERING ASSIST (RECALL #15S18) I MADE AN APPOINTMENT WITH THE SARASOTA FORD DEALERSHIP AND WAS TOLD UPON CHECK IN THAT MY VEHICLE WAS NOT COVERED UNDER THIS RECALL. THE RECALL STATES THAT IT COVERS MODEL YEAR 2013 FORD FLEX WITH ANY ENGINE. WITH A KNOWN, EXTREEMLY DANGEROUS ISSUE, I CANT UNDERSTAND HOW MY VEHICLE (EXPIERIENCING THE EXACT ISSUE DESCRIBED) IS NOT COVERED.

Mileage: 149,000

ELECTRONIC POWER STEERING FAILURE WHILE HIGHWAY DRIVING BETWEEN 50-55MPH. INSTRUMENT CLUSTER WARNING MESSAGE AT EXACT MOMENT OF FAILURE.

Mileage: 159,500

POWER STEERING FAILED WHILE I WAS DRIVING ON THE HIGHWAY AT 70MPH. THANKFULLY I WAS ABLE TO SUCCESSFULLY BRING MY VEHICLE TO A STOP WHICH WAS AFTER DRIVING A MILE WITH LITTLE-TO-NO STEERING. OUR MECHANIC INFORMED US THAT THIS IS DEFINITELY A PART OF THE POWER STEERING RECALL ON THE 2013 FORD FLEX, HOWEVER WHEN I PULL MY VIN IT APPEARS THERE ARE NO RECALLS. THIS IS A HUGE SAFETY CONCERN AS I DRIVE 4 CHILDREN IN THIS VEHICLE DAILY. THIS IS NOT SOMETHING THAT I AS A CONSUMER CAUSED - I PERFORM MY REGULARLY SCHEDULED MAINTENANCE AND THIS IS NOT SOMETHING THAT I SHOULD HAVE TO FOOT THE BILL FOR.

Mileage: 106,000

"POWER STEERING ASSIST FAULT".TOOK A LEFT TURN ON A MAIN ROAD IN TRAFFIC AND I HEAR "DINGDINGDINGDING" AND THE STEERING WHEEL PULLED OUT OF MY HAND AND WAS FIGHTING ME TO GO STRAIGHT, VERY HEAVILY. ALMOST WENT INTO ONCOMING CARS AS I TRIED TO PULL IT BACK INTO THE TURN. ALMOST HIT A BUS STOP WITH PEOPLE WAITING, BUT I HIT THE CURB. PINCHED A CHUNK OUT OF THE TIRE AND SCRAPED UP THE WHEEL. I LOOKED IT UP AND IS SAME OR SIMILAR TO FORD SAFETY RECALL 15S18. MY VEHICLE WAS MADE LESS THAN TWO MONTHS AFTER THE RECALL DATE LIMIT, SO FORD CLAIMS IT IS NOT COVERED. I AM JUST GLAD MY WIFE WAS NOT DRIVING IT, ESPECIALLY WITH OUR KIDS IN IT. SHE COULD NOT HAVE HANDLED IT AND COULD HAVE BEEN VERY BAD. THERE IS NO CHECK ENGINE LIGHT, NO CODES, NOTHING.JUST THE WARNING DISPLAYED. THEN YOU PRESS "OK" AND IT GOES AWAY WITH NO MORE INFORMATION.

Mileage: 140,000

POWER STEERING ASSIST FAULT ERROR RECEIVED WHEN I SHIFTED THE VEHICLE FROM PARK TO DRIVE AND SLOWLY ATTEMPTED TO DRIVE OUT OF MY PARKING SPACE. I SEARCHED RECALLS FOR 2013 FORD FLEX AND DID FIND A RECALL NUMBER, 15S18, THAT PER FORD CUSTOMER SERVICE AND THE DEALERSHIP DOES NOT APPLY TO MY VEHICLE BUT DESCRIBE EXACTLY WHAT MY ISSUE IS. THE REPRESENTATIVE FROM FORD CUSTOMER SERVICE STATED I SHOULD HAVE THE VEHICLE INSPECTED AND IF THIS IS THE ISSUE TO HOLD ON TO MY SERVICE RECEIPTS IN CASE THERE IS A RECALL ISSUED IN THE FUTURE. I KNOW THIS IS A VALID ISSUE THEY ARE JUST UNWILLING TO COVER IT BECAUSE MY VIN IS NOT PART OF THE RECALL.

Mileage: 56,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS ABLE TO RETRIEVE THE FOLLOWING DIAGNOSTIC TROUBLE CODES: U3000-49 (CONTROL MODULE INTERNAL ELECTRONIC FAILURE), U3000-72 (POWER STEERING CONTROL MODULE FAILURE), U0401 (INVALID DATA RECEIVED FROM ECM/PCM), U0401-72 (LOST COMMUNICATION WITH BCM), AND B1215 (BODY CONTROL MODULE FAILURE). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BUTCH OUSTALET FORD (LOCATED AT 9274 US 49, GULFPORT, MS 39503, (228) 863-5525) FOR CONSULTATION AND THE CONTACT ASKED WHAT PARTS WERE NECESSARY TO HAVE THE VEHICLE REPAIRED. THE CONTACT WAS REFERRED TO THE PARTS DEPARTMENT. THE CONTACT WAS INFORMED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED (PN: EG12*3504*H). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

Mileage: 97,000

THE EPASS ELECTRONIC DRIVE BY WIRE STEERING SYSTEM FAILED AFTER 60K MILES. THIS WAS THE SAME EPASS SYSTEM IN THE OTHER 2013 FORD FLEX THAT WERE PART OF THE RECALL FOR THE EPASS FAILURE. WHEN THE EPASS SYSTEM FAILED THE VEHICLE LOST POWER STEERING AND COULDN'T BE DRIVEN. I SPENT $2,500 ON THE NEW PARTS AND MY CAR WAS IN THE SHOP FOR A WEEK.

WHILE BACKING OUT OF MY DRIVEWAY THE STEERING STARTED FIGHTING AGAINST MY INPUT. IT BECAME IMPOSSIBLE TO EVEN PARK CORRECTLY BACK IN THE DRIVEWAY. ENDED UP LEAVING IT IN THE GRASS. TURNED VEHICLE OFF, RESTARTED ENGINE AND STEERING RESUMED TO NORMAL. NOW I DON'T TRUST THE VEHICLE AT DRIVING SPEEDS.

Mileage: 110,000

WHILE DRIVING THE CARS POWER STEERING JUST FAILED.

Mileage: 104,353

2013 FORD FLEX WITH ~130,000 MILES. SLOW RIGHT HAND TURN INTO PARKING LOT, COMPLETE LOSS OF POWER STEERING IN COMBINATION WITH "POWER STEERING FAILURE" AND "CHECK ADVANCETRAC" WARNING LIGHTS. RESEARCH INDICATES A RECALL (NHTSA ID: 15V340000,FORD 15S18, NHTSA) FOR MY VEHICLE BUILT BETWEEN 9/7/2010 AND 2/28/2012. AS MY BUILD DATE WAS 12/12 IT DOES NOT FALL UNDER THE RECALL. I HAVE CONFIRMED THIS WITH MY PERSONAL MECHANIC, A LOCAL FORD DEALERSHIP (VARSITY FORD, ANN ARBOR MI) AS WELL AS WITH FORD CUSTOMER SERVICE. SYMPTOMS OF MY FAILURE ARE IDENTICAL TO THOSE DESCRIBED IN THE RECALL. MECHANIC FOLLOWED TECHNICIAN INSTRUCTIONS FOR THE RECALL, BY FLASHING/UPDATING PSCM MODULE SOFTWARE. STEERING APPEARED TO BE WORKING NORMAL. SUBSEQUENT WARNING LIGHT ~3DAYS LATER OF "SERVICE POWER STEERING" APPEARED, BUT STEERING WAS STILL FUNCTIONING. MY CONCERN IS THAT THE SOFTWARE UPGRADE IS "BANDAID", IF COMPLETE LOSS OF STEERING OCCURS IN THE FUTURE, THE SITUATION MIGHT BE DIFFERENT RESULTING AN ACCIDENT AND/OR INJURY. IT APPEARS THE STEERING PROBLEM CONTINUED ON CARS BUILT AFTER FEB 2012, I HAVE INFORMED FORD CUSTOMER SERVICE AND COMPLAINT HAS BEEN "ESCALATED" TO FORD REGIONAL CUSTOMER SERVICE MANAGER. I FEEL THAT THE BUILD DATE FOR COVERED REPAIRS SHOULD BE EXTENDED.

Mileage: 130,000

DRIVING OUR FORD FLEX WHEN THE POWER STEERING INTERMITTENTLY GAVE OUT. IT BECAME HARD TO STEER. LUCKILY IT WAS AT LOW SPEED PULLING INTO A PARKING LOT. AS A RESULT I HIT A LOW PLANTER AND SUFFERED BODY DAMAGE. NOW THE STEERING JUST GROANS WHEN I TURN THE WHEEL. DEALER STATES NOTHING IS WRONG AND THE NOISE IS NORMAL. IN DOING MY RESEARCH I HAVE NOTED THAT FORD ADDRESSED THIS PROBLEM IN THESE VEHICLES BY A RECALL. MY VEHICLE WAS JUST OUT OF RANGE AND NOW MY LOCAL FORD DEALER IS TELLING ME THAT THEY CAN NOT DO ANYTHING FOR ME. I CANNOT BELIEVE THAT FORD CAN ARBITRARILY PICK A DATE AND CUT OFF WHEN THERE ARE OBVIOUSLY STILL PROBLEMS WITH THIS STEERING SYSTEM AND BELIEVE ALL 2013 FLEX'S USED THE SAME PARTS.

Mileage: 73,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. ALSO, THERE WAS A LOSS OF POWER STEERING AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, 281-351-3060) REPLACED THE GEAR ASSEMBLY, CORE, CORE RETURN, A BOLT AND PERFORMED A WHEEL ALIGNMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL. *JS

I HAD PROBLEMS WITH BOTH THE POWER STEERING AND THE FUEL DELIVER ON MY FLEX. IN BOTH CASES I FOUND RECALL NOTICES THAT ARE EXACTLY THE SAME AS NOTED IN THE RECALLS. IN THE CASE OF THE POWER STEERING THE DEALER REPLACED THE MODULE FOR FREE BECAUSE IT WAS STILL UNDER WARRANTY BUT SAID MY VEHICLE WAS NOT PART OF THE RECALL. NOW I'M HAVING PROBLEMS WITH THE FUEL DELIVERY EXACTLY AS DESCRIBED IN THE RECALL BUT THE DEALER STILL SAYS MY PARTICULAR VEHICLE IS NOT PART OF THE RECALL. I BELIEVE THERE ARE MORE VEHICLES THAN ORIGINALLY DETERMINED THAT ARE HAVING PROBLEMS. THE DEALER IN THIS CASE IS VILLAGE FORD, 23535 MICHIGAN, DEARBORN, MI. 48124. THE CAR HAD BEEN SITTING WHILE I WAS WORKING (9 HOURS) AND WOULD CRANK BUT NOT START.

Mileage: 85,104

MY WIFE WAS DRIVING OUR FORD FLEX WHEN THE POWER STEERING GAVE OUT. NOT ONLY DID IT GIVE OUT IT BECAME VIOLENTLY HARD TO STEER. LUCKILY IT WAS AT LOW SPEED PULLING OUT OF OUR DRIVEWAY. SHE DID HAVE THE NEIGHBORS VEHICLES BEHIND HER, BUT WAS ABLE TO BRAKE SAFELY AND AVOID A COLLISION. IN DOING MY RESEARCH I HAVE NOTED THAT FORD ADDRESSED THIS PROBLEM IN THESE VEHICLES BY A RECALL. MY VEHICLE WAS JUST OUT OF RANGE AND NOW MY LOCAL FORD DEALER IS TELLING ME THAT THEY CAN NOT DO ANYTHING FOR ME. I CANNOT BELIEVE THAT FORD CAN ARBITRARILY PICK A DATE AND CUT OFF WHEN THERE ARE OBVIOUSLY STILL PROBLEMS WITH THIS STEERING SYSTEM. MY MECHANIC HAS ADVISED ME THAT THE PROBLEM IS THE POWER STEERING MODULE. THE SAME MODULE COVERED UNDER FORD RECALL 15V340000.

Mileage: 100,380

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS PRESENT COMING FROM THE FRONT END OF THE VEHICLE. LATER, WHILE DRIVING, THE 'POWER STEERING FAULT' MESSAGE DISPLAYED BEFORE THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO AUTONATION FORD BURLESON (850 N BURLESON BLVD, BURLESON, TX 76028), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 162,000.

Mileage: 162,000

THIS IS THE SYMPTOM HERE: SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE AND LINCOLN MKZ HYBRID ELECTRIC VEHICLES, 2011 MERCURY MILAN VEHICLES, 2011-2012 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE AND 2013 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH ANY AVAILABLE ENGINE. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. CONSEQUENCE IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT WILL BE REQUIRED AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE POWER STEERING CONTROL MODULE (PSCM) FOR DIAGNOSTIC TROUBLE CODES (DTC). IF DEALERS FIND ANY LOSS OF STEERING ASSIST DTCS, THE STEERING GEAR WILL BE REPLACED, FREE OF CHARGE. IF, NO CODES ARE FOUND DURING THE PSCM INSPECTION, THE PSCM SOFTWARE WILL BE UPDATED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 21, 2015. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 15S18.

Mileage: 85,000

&#8207;GREETING, &#8207;I WOULD LIKE TO FILE A COMPLAINT ABOUT THE FORD FLEX 2013 CAR. FORD HAS ALREADY RECALL SOME FORD 2013 CARS WITH RECALL#15S18 BUT AND EXCLUDES SOME OF THEM FROM COVERING THE RECALL, EVEN THOUGH THERE ARE FAULTS IN THOSE MODELS. &#8207;THE PROBLEM MAY CAUSE COLLISIONS, BECAUSE THE STEERING WHEEL IS NOT WORKING PROPERLY. WHERE THE SAME ISSUE AND ERROR MESSAGE, AS WELL AS THE REPAIR METHOD, AND THE CAR HAS NOT BEEN ABUSED, AND THE COMPLETE MAINTENANCE HAS BEEN DONE WITH AUTHORIZED DEALERSHIP. EVERYONE COMPLAINS OF THE SAME PROBLEM AND THE COMPANY STILL EVADES RESPONSIBILITY. &#8207;THE VEHICLE INSPECTION REPORT HAS BEEN MADE BY THE AGENT, AND THE SOLUTION IS MATCHED WITH THE MENTION IN THE RECALL. &#8207;DESIRED SETTLEMENT: &#8207;I THINK THE RECALL #15S18 SHOULD BE REVIEWED AND VERIFIED TO INCLUDE ALL SUBSEQUENT CARS FOR THAT MODEL. PLEASE NOTE: I CONTACTED BBB AND FILE COMPLAINT AND THEY INSTRUCTED ME TO COMMUNICATE WITH NHTSA TO REPORT THIS PROBLEM.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 20 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN LEFT AND RIGHT. THE CONTACT CALLED GERMAIN FORD OF BEAVERCREEK (LOCATED AT 2356 HELLER DR, BEAVERCREEK, OH 45434, (937) 429-1300) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

I WAS DRIVING WITH MY FAMILY WHEN THE CAR LOST ALL ABILITY TO STEER .WE WENT OFF THE ROAD INTO A GRASS MEDIAN STRIP . HAD THE CAR TOWED TO 5 STAR FORD AND WAS TOLD THEY HAVE HAD A LOT OF SENSOR PROBLEMS . WHEN I ASKED IF THERE WAS A RECAL ON IT I WAS TOLD NO I DID NOT HAVE THE $6,200.00 FOR THEM TO REPLACE THE RACK TWO SENSORS AND RED LASH THE COMPUTER SO THE CAR IS IN MY DRIVE WAY WAITING FOR THE FUNDS TO BE REPAIRED .THERE IS A SERIOUS PROBLEM WITH THIS POWER STEERING SYSTEM WHEN IT WENT OUT I LOST TOTAL ABILITY TO STEER

Mileage: 135,000

STARTED UP THE CAR AND I GOT POWER STEERING WARNING AND ADVANCTRAC SERVICE WARNINGS. UNABLE TO STEER AT ALL.

Mileage: 81,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED STEVENS FORD OF MILFORD (LOCATED AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 876-6464) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

Mileage: 108,000

THE STEERING WHEEL ON THE VEHICLE IS ALMOST IMPOSSIBLE TO USE. WHEN STEERING IT TAKES GREAT FORCE TO TURN THE WHEEL ONE WAY OR THE OTHER. FEELS LIKE DRIVING A CAR THAT HAS RUN OUT OF POWER STEERING FLUID, AS THOUGH THE STEERING HAS GONE OUT. THIS HAS BEEN HAPPENING FOR THE PAST 12 MONTHS OFF AND ON AND WITHIN THE PAST MONTH HAS BECOME INCREASINGLY WORSE.

Mileage: 70,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN MAKING A TURN, THE STEERING MADE ABNORMAL NOISES. THERE WERE NO WARNING INDICATORS ILLUMINATED. FOX GRAND TRAVERSE (3464 US-31, TRAVERSE CITY, MI 49684, (231) 922-2000) INFORMED THE CONTACT THAT THE RACK AND PINION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE INCIDENT, THE MESSAGE 'POWER STEERING FAULT' WAS DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (CAGUAS EXPRESSWAY MOTORS, CARR #1KM 30.1, CAGUAS, PR) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOM LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE ATTEMPTING TO PULL OUT OF THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE POWER STEERING ABILITY BECAME DIFFICULT AND "SERVICE POWER STEERING ASSIST" ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SMART FORD (1103 MARTIN LUTHER KING BLVD, MALVERN, AR 72104) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

THE STEERING IS OFF WHEN TURNING LEFT, RIGHT AND WHILE SWITCHING LANES. IT'S VERY HARD TO STEER. IT FEELS LIKE A MANUAL SHIFT DRIVING VEHICLE INSTEAD OF AUTOMATIC, HAVING TO USE BOTH HANDS JUST TO TURN THE VEHICLE. IT WASN'T AS HARD AT FIRST TO STEER. YOU COULD TELL THE STEERING WAS OFF BUT STILL MANAGEABLE. HOWEVER, NOW IT'S AT THE POINT IT'S A MUST TO GET FIXED. WE SCHEDULED AN APPOINTMENT TO GET IT FIXED NOW. I CALLED THE FORD DEALERSHIP BUT WAS INFORMED THERE ARE NO SPECIFIC RECALLS FOR MY VIN#. I THEN CALLED THE NUMBER ON OWNER.FORD.COM WEBSITE AND SPOKE WITH A REPRESENTATIVE WHO ALSO SAID MY VIN DOESN'T HAVE ANY RECALLS FOR STEERING. I REFERENCED THE RECALL# 15S18 AS IT RELATES TO MY PROBLEM. I WAS STILL INFORMED MY VIN# IS NOT A PART OF THE RECALL BUT TO HOLD ONTO MY RECEIPT FROM THE REPAIR SHOP IN CASE IT HAPPENS TO BECOME PART OF THE RECALL THEN WE CAN FORWARD THEM THE RECEIPT. *TR

THERE IS A RECALL ON THE ELECTRONIC POWER STEERING FOR CERTAIN 2013 FORD FLEX'S. RECALL 15S18. THE MANUFACTURER SAYS THAT MINE DOES NOT QUALIFY FOR THE BUT THE VEHICLE HAS THE SAME SYMPTOMS AS THE RECALL CAMPAIGN. THE POWER STEERING WAS OUT ON MY VEHICLE, IT LOCKED UP AROUND A CURVE WHEN I WAS DOING ABOUT 50 MILES AN HOUR. THE VEHICLE WOULD NOT TURN RIGHT, I CROSSED A LANE OF ONCOMING TRAFFIC AND HIT A TREE ON SUNDAY 11 18 18. I WAS ON HIGHWAY 70 IN KINGSTON TENNESSEE, HEADED EASTBOUND. THE STEERING WHEEL IS VERY LOOSE AND IN A BIND AS IF THE STEERING WHEEL WAS LOCKED WITH KEYS OUT OF THE IGNITION. I HIT THE TREE DOING ABOUT 35 MPH TO 40 MPH WHEN STEERING BECAME INOP AND THE AIRBAGS DID NOT EVEN DEPLOY. I WAS FORTUNATE ENOUGH TO BE ABLE TO SLOW THE VEHICLE FROM 50 MPH TO AROUND 35 MILES AN HOUR BEFORE STRIKING THE TREE OR COULD'VEBEEN MUCH WORSE. I SUSTAINED SHOULDER INJURY AND CAN ONLY HOPE THAT THIS VEHICLE BECOMES PART OF THE RECALL BECAUSE I COULD HAVE VERY EASILY HIT SOMEBODY HEAD ON AND KILLED SOMEONE OR MYSELF. VERY THANKFUL TO BE HERE BUT THIS COULD HAVE EASILY COST ME MY LIFE.

Mileage: 131,000

WAS DRIVING ON THE FREEWAY AND THE POWER STEERING WENT OUT WITH NO WARNING CAR SHUT DOWN AND WAS UNABLE TO STARE

Mileage: 14,100

STEERING IS STIFF WHEN TURNING LEFT TO RIGHT. FEELS LIKE EASY/HARD-HI/LOW SENSATION. ALSO HIGH PITCH SQUEAL WHEN TURNING STEERING WHEEL. NOISE IS COMING FROM ENGINE COMPARTMENT.

Mileage: 75,000

CAR JUST DIES IN THE MIDDLE OF DRIVING AND THE STEERING SYSTEMLOCKS UP. THERE HAS BEEN A KNOWN RECALL FOR A FUEL CONTROL MODULE ON FORD FLEX, THERE IS ALSO KNOWN FUEL PUMP PROBLEMS WITH FORD MAKES AND MODELS. I HAVE LOST POWER TWICE. HAD AT THE MECHANIC LAST MONTH. COULD NOT GET IT TO DIE FOR AN ENTIRE WEEK IN THE SHOP. NOW IT IS DEAD IN A PARKING LOT AGAIN.

Mileage: 84,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE OPERATING THE VEHICLE, THE "POWER STEERING FAILURE" MESSAGE DISPLAYED AND THE POWER STEERING MALFUNCTIONED, WHICH MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (NASHVILLE FORD, 723 S. DAVIS ST., NASHVILLE GA, 31639) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

Mileage: 86,000

I FILED A COMPLAINT ABOUT A WEEK OR TWO AGO AND HAVEN'T HEARD BACK. I WAS UNDER THE IMPRESSION THAT YOU WOULD RESPOND WITHIN A COUPLE OF DAYS.

Mileage: 60,000

AT 55,000 STARTED UP CAR PUT IN DRIVE AND THE POWER DRIVING ASSIT WENT ON STEERING WHEEL LOCKED UP WAS UNABLE TO TURN THE CAR.

Mileage: 55,000

WHILE DRIVING AND PARKED THE POWER ASSIST GOES OUT AND BECOMES MANUAL STEERING WHICH IS EXTREMELY DIFFICULT AND DANGEROUS.IT HAS HAPPENED 3 TIME CAUSING US AN EXPENSE EACH TIME. THERE IS CURRENTLY A RECALL ON THIS YEAR AND MAKE FOR THE STEERING BUT FOR SOME REASON FORD IS NOT COVERING ALL OF THEM. OURS IS ONE OF THEM NOT COVERED AND WE OBVIOUSLY HAVE THE PROBLEM.

Mileage: 60,000

WELL I WAS DRIVING ON THE STREET AND A LIGHT COME UP SAID POWER STEERING SERVICE AFTER 10 SECONDS THE STEERING WHEEL WHEN SUPER HARD TO TURN AND TURN TO THE RIGHT SIDE THANK GOD I DID NOT HIT A CAR BUT I CALL TO THE DEALER I TELL THEM THERE WAS A RECALL FOR THE STEERING GEAR RACK AND THEY SAID NOT FOR MY CAR WHEN THIS IS HAPPENING AND ALL FORD FLEX 2013 THE PART COST $1300 BRAND NEW PLUS LABOR I DON'T KNOW WHAT TO DO AND THE SEAT BELT IS NOT WORKING PROPERLY

MY FORD FLEX STALLS WHILE DRIVING ANYWHERE FROM 10 MPH (IN RESIDENTIAL AREA) TO 80 MPH ON HIGHWAY. ELECTRICAL IS STILL WORKING THE ENGINE SHUTS OFF AND I LOSE CONTROL OF GAS/BRAKES. THREE WARNING SIGNS POP UP AT THE SAME TIME: CHECK BRAKE SYSTEM, COLLISION WARNING NOT AVAILABLE, AND SERVICE ADVANCE TRAC. ONCE I RESTART THE CAR, THE CODES WILL DISAPPEAR. THE PROBLEM WAS INTERMITTENT AT FIRST, BUT NOW IT'S OCCURRING MORE FREQUENTLY. I'M TOO SCARED TO DRIVE MY CAR NOW. FORD ISNT BEING MUCH HELP. I NEED HELP.

Mileage: 60,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MACE FORD, 4501 S US HWY 41, TERRE HAUTE, IN 47802), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. THE VIN WAS NOT AVAILABLE.

Mileage: 77,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,100.

Mileage: 60,100

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UPON TURNING THE KEY IN THE IGNITION. THE VEHICLE WAS TOWED TO BUCKEYE FORD LINCOLN (2343 W MICHIGAN ST, SIDNEY, OH 45365, (800) 700-0050) WHERE IT WAS DIAGNOSED WITH A FUEL PUMP MODULE FAILURE AND THE FUEL PUMP NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS THEN TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RCM MODULE NEEDED REPLACEMENT. UPON FURTHER INVESTIGATION, THE FAILURE WAS DISCOVERED TO BE A WIRING ISSUE FROM THE FUEL PUMP REPAIRS. THE VEHICLE WAS REWIRED. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED AND THE POWER STEERING WAS LOST WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH A STEERING RACK FAILURE, WHICH NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER'S WAS MADE AWARE OF THE FAILURE, A CASE WAS OPENED, AND THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 72,018.

Mileage: 72,018

TL* THE CONTACT OWNS A 2013 FORD FLEX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. MOMENTS LATER, WHILE DRIVING, THE "CHECK CHARGING" INDICATOR ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 109,000.

Mileage: 109,000

"FORD FLEX POWER STEERING ASSIST FAILURE AND TRAC CONTROL MALFUNCTION. THE EPAS MOTOR ON MILLIONS OF VEHICLES ARE FAILING AND VERY DANGEROUS FOR FLEX OWNERS. I HAVE FOUND THAT FROM RESEARCH ON THIS ISSUE THAT THE EPAS MOTOR IS ACTUALLY OVERHEATING AND BURNING UP THE ELECTRIC MOTOR. FORD MANUFACTURER HAS DELIBERATELY LIED TO NHTSA ABOUT WHAT THE ACTUAL PROBLEM IS. THIS IS A VERY UNSAFE CONDITION FOR WHICH THEY PRESENTED A RECALL ON CERTAIN 2013 VEHICLES. I SPOKE WITH MY LOCAL DEALERSHIP ABOUT THE ISSUE AND THEY RESPONDED THAT MY VIN NUMBER DOES NOT FALL IN THE CAMPAIGN OR TECHNICAL SERVICE BULLETINS. CAMPAIGN FOR THE RECALL IS EXACTLY WHAT IS GOING ON WITH MY VEHICLE BUT YET FORD WANTS TO CHARGE ME MONEY FOR THE REPAIRS AND DIAGNOSTIC WHEN THEY ARE WELL AWARE THAT THIS IS A MANUFACTURER ISSUE. IT IS A VERY UNSAFE CONDITION WHICH HAS KILLED AND INJURED PEOPLE. THEY JUST HAVEN'T GOTTEN TO THE POINT TO WHERE THEY ADMIT THAT IT IS ON WAY MORE VEHICLES THAN THEY ARE ADMITTING TO. I AM VERY DISAPPOINTED THAT NHTSA IS NOT FORCING FORD TO REPAIR THE VEHICLES THAT HAVE THE SYMPTOMS OF THE EXACT RECALL ON A CASE-BY-CASE BASIS AT VERY LEAST. I WAS TRAVELING AROUND 70 MILES AN HOUR DOWN INTERSTATE I-40 WHEN SYSTEM FAILED AND ALMOST FLIPPED MY VEHICLE. HOW CAN A DEALERSHIP NOT BE RESPONSIBLE FOR THIS OR HOW MANY PEOPLE HAVE TO DIE BEFORE THEY DO TAKE RESPONSIBILITY? RECALL NUMBER IS 15 S18 OR 15V340000.

Mileage: 109,623

REPEATED STEERING FAILURES. INITIAL FAILURE (SPRING 2016) OCCURRED SEVERAL MONTHS AFTER COLLISION REPAIR (DECEMBER 2015) DONE AT DEALER SERVICE DEPARTMENT. REPAIRED VEHICLE CAME BACK WITH TIGHTER STEERING THAN PREVIOUSLY EXPERIENCED. FAILURE IN SPRING 2016 INVOLVED COMPLETE LOSS OF POWER STEERING UPON STARTUP OF VEHICLE. SHUT DOWN AND RESTART DID NOT RESTORE POWER STEERING OPERATION. STEERING GEAR REPLACED BY DEALER SERVICE DEPARTMENT. SECOND FAILURE (SPRING 2017) INVOLVED LOSS OF TRACTION CONTROL, STABILITY CONTROL, CRUISE CONTROL DUE TO FAILURE OF POWER STEERING CONTROL MODULE. POWER STEERING CONTROL MODULE REPLACED BY DEALER SERVICE DEPARTMENT. THIRD FAILURE (NOVEMBER 28, 2017) IS LOSS OF POWER STEERING GEAR UPON VEHICLE STARTUP. SHUT DOWN AND RESTART RESTORED POWER STEERING OPERATION.

Mileage: 40,000

POWER STEERING HAS GONE OUT A FEW TIMES IN MY FLEX. FIRST TIME WAS AFTER IT WAS PARKED, THE WHEELS WERE TURNED OUT, IT WAS STARTED, AND IT WAS VERY DIFFICULT TO TURN AND MANEUVER THE VEHICLE IN THE PARKING LOT. SECOND TIME, WAS THIS MIRING, I BACKED OUT OF THE DRIVEWAY, AND WHEN I PUT THE CAR IN DRIVE ON OUR STREET IT WAS AGAIN VERY HARD TO STEER. BOTH TIMES WHEN I TURNED THE CAR OFF AND BACK ON, IT WAS LIKE NOTHING WAS WRONG.

Mileage: 78,000

I WAS DOING A U-TURN ON A CUL DE SAC AND ALL OF A SUDDEN THE STEERING WHEEL JERKED AND THE MOTOR DIED AND WHEN I RESTARTED THE CAR I HAD NO POWER STEERING CAPABILITIES AND THE WARNING LIGHTS FOR THE POWER STEERING CONTROL AND THE ADVANCE TRAC CAME ON AND THE TURN SIGNALS WOULD NOT STAY ON WITHOUT HOLDING THEM IN THE UP OR DOWN POSITION.

Mileage: 117,000

OVER THE PAST 6 MONTHS, MY POWER STEERING WOULD FAIL LEAVING ME IN MANUAL MODE. I WOULD STOP AND RESTART THE CAR AND THE POWER WOULD RETURN. I TOOK THE CAR IN THIS WEEK AND IT WILL NOW COST ME $2000 TO REPAIR IT. PRIOR TO TAKING IT TO MY DEALERSHIP, I RESEARCHED POSSIBLE RECALLS. SURE ENOUGH, THERE WAS ONE IN 2015 FOR "CERTAIN" 2013 FORD FLEX. BUT MY VIN WAS NOT IN THE RECALL. I CALLED FORD CUSTOMER SERVICE AND ALL THE REPRESENTATIVE DID WAS READ SCRIPTS TO ME LETTING ME KNOW THAT MY CAR WAS NOT IN THE RECALL. THIS IS THE SECOND THING ON MY CAR THAT HAS GONE WRONG THAT WAS COVERED FOR OTHER "CERTAIN" FLEX--THE FIRST WAS THE FUEL PUMP. DISAPPOINTED THAT IDENTIFIED PROBLEMS ARE NOT COVERED FOR ALL!!!

Mileage: 145,000

I WAS PULLING INTO MY DRIVEWAY AND MY STEERING COLUMN LOCKED UP COMPLETELY. THE IDIOT ALARM STARTED GOING OFF AND I RECEIVED AND ERROR CODE. THE ERROR READ POWER STEERING FAILURE. I TOOK IT TO TIRE KINGDOM AND THEY SAID I WAS PART OF THE 15V3400000 RECALL. I CALLED FORD AND THEY WOULD NOT COVER THE REPAIR EVEN THOUGH IT'S EXACTLY THE SAME SAFETY RECALL ISSUE I AM HAVING AND MY CAR IS ON THE RECALL LIST. THEY SAID SORRY YOUR VIN ISN'T LISTED AS BEING AFFECTED. IT'S CLEARLY THE SAME ISSUE AND IS. WING AFFECTED. IT'S DANGEROUS THAT I WASN'T NOTIFIED AND NOW THAT I'M HAVING THE PROBLEMS THAT CAUSED THE RECALL IN THE FIRST PLACE THEY STILL WON'T FIX IT.

Mileage: 85,000

I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN MY POWER STEERING WENT OUT. THIS HAS HAPPENED MANY TIMES BEFORE AND I WOULD TRY TO GET TO A POINT WHERE I COULD PULL OVER TO THE SIDE OF THE HIGHWAY, RESTART THE CAR AND IT WOULD BE GOOD. THIS TIME IT DIDN'T WORK. I HAVE BEEN ON ROADS IN CURVES MANY TIMES AND IT WOULD GO OUT IN THE MIDDLE OF THEM. I SHUTTLE MY KIDS EVERYDAY AND THIS IS DANGEROUS FOR THEM AND MYSELF. I SEARCH FOR A RECALL A WHILE BACK AND DIDN'T SEE ANYTHING. I AM A SINGLE MOTHER OF 3 AND I DON'T HAVE MONEY TO SPEND OUT ON SOMETHING LIKE THIS WHEN IT SHOULD NOT BE A PROBLEM I'M HAVING WITH A FAIRLY NEW VEHICLE. I WAS TOLD THE PROBLEM IS THE POWER STEERING GEAR AND THE ANGLE POSITION SENSOR. I HAVE NOTICED THAT OTHER 2013 FORD FLEX WERE ISSUED A RECALL FOR THIS PROBLEM, BUT MINE WAS NOT. I CALLED THE FORD MANUFACTURER AND SPOKE WITH 3 DIFFERENT REPRESENTATIVES (REPS) AND A SUPERVISOR. TWO REPS TOLD ME THERE WAS NOTHING THEY COULD DO AND THE OTHER REP AND SUPERVISOR STATED I WOULD NEED TO TAKE MY VEHICLE TO A FORD SERVICE DEPARTMENT AT A DEALERSHIP AND IT WOULD BE THEIR DISCRETION ON WHETHER THEY WILL FIX IT, DISCOUNT IT OR SOMETHING. I DON'T THINK IT IS THE DEALERSHIP'S RESPONSIBILITY AS THEY DID NOT MAKE THE VEHICLE, THEY ONLY SELL THEM. I SPOKE WITH THE SERVICE DEPARTMENT MANAGER AT LANCE CUNNINGHAM FORD IN KNOXVILLE, TN AND HE AGREED AND STATED HE DIDN'T KNOW WHY THEY WOULD TELL ME THAT. HE WAS ALSO NICE ENOUGH TO SAY THAT HE WOULD HELP ME OUT THE BEST HE COULD BECAUSE HE WANTED TO KEEP ME AS A CUSTOMER. PLEASE HELP ME! I DO NOT THINK IT IS A COINCIDENCE THAT THE SAME ISSUE IS HAPPENING TO MY VEHICLE AS IT HAS OTHERS MADE THE SAME TIME AS MINE. I HAVE ALSO READ OTHER COMPLAINTS AFTER RESEARCHING THAT MANY OTHER CUSTOMERS IN FORD VEHICLES (FOCUS, FUSION, ETC.) ARE HAVING THE SAME ISSUES AND THE MAJORITY OF OUR VEHICLES ARE LESS THAN 5 YEARS OLD.

Mileage: 116,000

THE ELECTRIC STEERING IS MAKING A CLUNK NOISE WHEN TURNING AT LOW SPEEDS. (CAN'T REALLY HEAR IT AT HIGHER SPEEDS) THAT IS AN EARLY WARNING OF AN EPAS FAILURE. (ELECTRIC POWER ASSIST STEERING) EVENTUALLY THE STEERING WILL WHINE AND FAIL WHEN DRIVING GOING INTO MANUAL MODE. THAT IS A SAFETY ISSUE! SINCE MY WIFE IS DRIVING THE CAR WITH MY YOUNG DAUGHTER IT HAS ME NERVOUS AND WORRIED.

Mileage: 60,000

I PARKED MY CAR TO GO FOOD SHOPPING AND WHEN I CAME BACK TO LEAVE, THE STEERING WHEEL BECAME LOCKED AND IT WOULD NOT TURN

TL* THE CONTACT OWNS A 2013 FORD FLEX. UPON STARTING THE VEHICLE, THE POWER STEERING AND ASSIST TRAX WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BOB WONDRIES FORD 400 S ATLANTIC BLVD, ALHAMBRA, CA 91801 (626) 289-3591) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL MODULE MALFUNCTIONED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED RECALLS ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

Mileage: 66,000

OVER THE LAST FEW MONTHS, AS I AM DRIVING MY VEHICLE, MY STEERING WILL SEIZE AND STOP OPERATING. THE COMPUTER COMES UP WITH THE FOLLOWING MESSAGE, "POWER STEERING ASSIST FAILURE". I TOOK THE CAR TO A MECHANIC TO HAVE IT DIAGNOSED AND WAS TOLD THERE IS A SAFETY RECALL FOR THIS EXACT ISSUE. THE INFORMATION IS AS FOLLOWS: NHTSA CAMPAIGN NUMBER 15V340000, FORD FLEX 2011-2013, FORD RECALL #15S18. I CALLED THE LOCAL FORD DEALERSHIP, BIRD KULTGEN, AND THEY STATED THAT IT DOES NOT PERTAIN TO MY VEHICLE BECAUSE WHEN THEY PULLED MY VIN, IT DID NOT GIVE THEM A RECALL MESSAGE. I CALLED THE FORD COMPANY AND THEY SAID THE SAME THING. THE RECALL LISTED IS FOR FORD FLEX 2013, WHICH IS WHAT I HAVE. BOTH THE FORD DEALERSHIP AS WELL AS THE COMPANY STATED - SORRY. ISN'T IT POSSIBLE FOR THIS TO HAVE AN EFFECT ON OTHER VIN'S AS WELL? THAT IS WHAT I WAS ASKING FOR THEM TO LOOK INTO. IF MY STEERING FAILS, AND I AM ON THE HIGHWAY, WHICH IS WHAT I DRIVE DAILY TO WORK, I WILL CRASH. THE DEALERSHIP AS WELL AS FORD STATED - MAYBE IT WILL COME UP IN A WEEK, WHO KNOWS.

Mileage: 89,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING AND MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE FORD MANUFACTURER WHO STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V390000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

I PLACED THE SUV IN PARK, TURNED IT OFF (THE CAR WAS STATIONARY). AS I LEANED ON THE VEHICLE TO GET OUT OF IT, I NOTICE IT ROLLED BACK. BECAUSE IT WAS UNUSUAL, I PUSH ON THE CAR FRAME TO ENSURE EVERYTHING WAS OKAY. WHEN I PUSHED THE VEHICLE, IT CONTINUED TO ROLL OUT OF MY GARAGE. I HAD TO RUN AND JUMP IN THE CAR, RESTART IT, AND PUT IN IN THE PARK POSITION AGAIN. THIS CAUSED GREAT CONCERN FOR ME BECAUSE MY SMALL CHILDREN WERE IN THE CAR. AFTER THIS OCCURRED, I CALLED FORD TO REPORT IT. RECENTLY, I'VE DONE RESEARCH AND REALIZED THAT SOME OF THE 2012-2014 FORD FLEX VEHICLES WERE RECALLED DUE TO THIS PROBLEM. HTTP://FOX6NOW.COM/2014/08/14/FORD-RECALL-YOUR-CAR-COULD-ROLL-AWAY-EVEN-IF-ITS-PARKED/. WHEN I CALLED FORD TO REPORT, I SPECIFICALLY ASKED THEM DID THEY HAVE ANY KNOWLEDGE OF THE VEHICLE BEING IN PARK BUT DISENGAGING AND ROLLING AND THE RESPONSE I RECEIVED WAS NO. THE PERSON SUGGESTED I PUT THE EMERGENCY BRAKE ON UNTIL I COULD FIGURE OUT WHAT WAS WRONG. THIS SEEMS TO HAVE NOT BEEN THE TRUTH AS THERE WAS A RECALL FOR THIS PROBLEM IN 2014. ALTHOUGH MY VEHICLE WAS NOT INCLUDED IN THAT RECALL, I AM HAVING THAT PROBLEM.

POWER STREEING JUST STOPPED WORKING

Mileage: 33,784

IN 2015 ,I PURCHASED A 2013 FORD FLEX FROM MY LOCAL DEALERSHIP. ABOUT A WEEK AGO I STARTED NOTICING A NOISE COMING FROM THE STEERING WHEEL WHILE DRIVING , AND ALSO WHILE THE VEHICLE WAS PARKED . TOOK THE CAR TO DEALERSHIP, JUST TO FIND OUT THAT THE VEHICLE HAD "NO RECALLS" OF COURSE, AND QUOTED ME $2,100 TO GET IT FIXED . I WAS LIKE ARE YOU KIDDIND ME? THIS CAR STILL UNDER THE 100K MILE WARRANTY, AND THEY'RE ANSWER WAS SORRY SIR I'M ONLY HERE TO DELIVER THE NEWS. ANY HELP ? CAN'T BELIEVE FORD .

STEERING SUDDENLY STOPPED! A SENSOR THAN CAME UP STATING SERVICE ADVANCE TRAC AND NOT EVEN 2 SECONDS LATER ANOTHER SENIOR COMES UP STATING POWER STEERING ASSIST FAULT! I WAS ABLE TO PULL OVER! I THEN READ CAR MANUAL STATING THAT THE SENSORS THAT WERE SHOWN HAVE TO DO WITH AN ELECTRIC POWER STEERING THAT CAN BE RESET BY SHUTTING OFF CAR AND RESTARTING 10 SECONDS LATER! I THEN BROUGHT IT TO KELLY FORD AND THEY ARE STATING THAT THE ENTIRE POWER STEERING RACK MUST BE REPLACED! THEY STATED THAT THERE ARE NO RECALLS ON MY VIN AND THAT I HAD NO WARRANTY! I BEGAN RESEARCH AND THERE HAVE BEEN OVER 500,000 CARS RECALLED FOR THE SAME EXACT REASON BUTVFORD INSIST THAT MINE IS NOT COVERED! I ALSO CONSTANTES FORD MOTORS AND THEY HAD ME FILE A CASE WHICH DID ABSOLUTELY NOTHING! THE DEALER QUOTED ME THAT THIS WAS A 2,000 DOLLAR JOB! MY ARGUMENT IS THAT THIS IS THE SAME EXACT THING THAT EVERY OTHER FORD HAS THAT HAVE BEEN RECALLED WHAT IS SO DIFFERENT ABOUT MINE! MY CAR WAS ALSO MANUFACTURED IN THE SAME AREA... I JUST DON'T UNDERSTAND! THIS WILL BE MY ONE AND ONLY FORD AND I WILL NEVER PURCHASE ONE AGAIN! FORD DEALERSHIPS ARE ALSO HORRIBLE TO VISIT! EVERY SINGLE TIME I HAVE BEEN IN ANY OF THE 3 DEALERS CLOSE TO ME HAVE ALWAYS BEEN UNCOMFORTABLE SITUATIONS! I NEVER FEEL AS IF THEY ARE BEING HONEST AND CAN NEVER HELP COME UP WITH A SOLUTION! AS SIMPLE AS MY CAR BEING DIAGNOSED! THE MAN MARK THAT WORK THERE QUOTED ME $159.00 AND THE WOMAN QUOTED ME $124.00 WHEN SHE QUESTIONED HIM IN FRONT OF ME! HE STATED OH THAT'S JUST AN EXTRA FEE SO THEY HAVE MORE TIME TO LOOK AT THE CAR AND WORK ON IT BUT IF SHE CHOOSES TO FIX IT HERE IT WILL BE WAIVED! THE WOMEN THEN STATED WELI HAVE NEVER SEEN THAT CHARGE BEFORE! MIND YOU I WAS JUST DROPPING OFF FOR DIAGNOSTIC TESTING AND THEY COULDN'T BE HONEST AM I SUPPOSED TO BELIEVE THE SHEET OF PAPER THAT ONLY HAS WHAT I CLAIMED TO SEE ON THE CARE SENSORS. *TR

FORD FLEX 2013 FAILED POWER STEERING ON SUNDAY, OCTOBER 2ND WHILE STEERING TO THE RIGHT (AND MY FOOT ON THE BRAKE) THE POWER STEERING ON MY 2013 FORD FLEX COMPLETELY FAILED CAUSING ME TO ALMOST DRIVE OFF A HILL INTO THE EMBANKMENT BELOW. A POWER STEERING FAILURE MESSAGE APPEARED ON THE DASH BOARD AS THIS WAS HAPPENING. THE CAR HAS ONLY 55,000 MILES. AFTER RETRIEVING THE VEHICLE, I MADE AN APPOINTMENT WITH RANCHO SANTA MARGARITA FORD. I DID SOME RESEARCH ONLINE AND FOUND A RECALL #15V340000 WAS FOR THIS EXACT POWER STEERING PROBLEM FOR 2011, 2012 AND SOME 2013 FORD FLEXES. AFTER RUNNING TESTS AT RANCHO SANTA MARGARITA FORD- A DIAGNOSIS OF DTC U3000:49 WAS FOUND SAYING POWER STEERING INTERNAL FAILURE. AFTER INITIALLY BEING LED TO BELIEVE (BY RANCHO SANTA MARGARITA FORD) THAT FORD WAS HONORING IT UNDER THE RECALL, TO MY SURPRISE FORD HAS DECLINED MY 2013 FORD FLEX SAYING IT WAS NOT INCLUDED IN THE INITIAL RECALL(NUMBER ABOVE. THIS IS A HUGE SAFETY AND LIABILITY ISSUE. I COULD HAVE DRIVEN OFF A CLIFF WITH MY 3 KIDS IF IT FAILED AT THE WRONG MOMENT OR HIT OTHER CARS AND CAUSED SOMEONE ELSE HARM OR EVEN DEATH. THE POWER STEERING FAILED COMPLETELY WITHOUT NOTICE. I WAS UNABLE TO MANEUVER THE STEERING WHEEL AT ALL. I THINK OTHER OWNERS SHOULD KNOW ABOUT THIS PROBLEM AND HAVE IT TAKEN CARE OF BY FORD SO THEY ARE NOT AT RISK OR IN DANGER. FORD SHOULD BE RESPONSIBLE FOR PROTECTING THEIR CUSTOMERS AND REPLACING ALL DEFECTIVE POWER STEERING ISSUES. I HAVE ATTACHED PART OF THE INVOICE FOR YOU TO SEE THE DIAGNOSIS CODE. I OPTED TO NOT GIVE THEM ANOTHER $2,000 TO FIX THEIR DEFECTIVE ISSUE AND HAVE DECIDED TO TAKE IT ELSEWHERE. SO THAT IS WHY IT SAYS DECLINED REPAIRS FOR THAT SECTION. REFERENCE THE SECTION THAT SAYS LABOR 126.00 TO READ THE CODE.

Mileage: 55,000

FOR SEVERAL MONTHS LEADING UP TO THE DEALERSHIP SERVICE SHOP VISIT, I NOTICED A SOFT GRINDING NOISE (RUBBER ON RUBBER) WHEN TURN THE VEHICLE (ANY DIRECTION), MOST NOTABLE, AT LOW SPEED. ABOUT 10 DAYS BEFORE THE SERVICE SHOP VISIT THE GRINDING NOISE BECAME VERY LOUD, SO LOUD, THAT IT PROMPTED THE SERVICE VISIT. ALSO NOTICED THAT THE STEERING WHEEL STARTED TO SLIGHTLY STICK AND I HAD TO CONSTANTLY MAKE STEERING CORRECTIONS. THIS WOULD HAPPEN AT ANY SPEED.

Mileage: 57,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE OR LOCATE THE FAILURE. THE CONTACT MENTIONED THAT THE MANUFACTURER ISSUED A RECALL FOR THE 2013 MODEL VEHICLES UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH, THE STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SOFTWARE AND THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS A LOSS OF POWER STEERING AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ELECTRIC POWER STEERING CODE WAS RESET HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

Mileage: 137,000

ON DECEMBER 31, 2015, I EXPERIENCED A POWER STEERING ASSIST FAILURE. THIS WARNING APPEARED IN THE DASH DISPLAY. I HAD NO POWER STEERING IN THE CAR. I WAS TRYING TO PULL OUT OF A PARKING SPACE. THE PROBLEM CONTINUED WHEN DRIVING. TURNING OFF AND RESTARTING THE CAR HAD NO EFFECT IN CLEARING THE FAILURE. ALSO HAD AN ADVANCE TRAC WARNING APPEAR ON THE DASH AND THE TURN SIGNALS WOULD ONLY OPERATE IF HELD MANUALLY IN POSITION. I KNOW THERE WAS A RECALL (FORD RECALL NUMBER 15S18) ISSUED WHICH COVERS THIS PROBLEM IN FORD FLEX VEHICLES BUILT BEFORE MINE. MY FLEX WAS BUILT 9/25/2012. THE DEALER CORRECTED THE PROBLEM BY REPLACING PSCM. HOWEVER, SINCE THE MILEAGE PUT THE CAR JUST OUT OF WARRANTY, I HAD TO PAY FOR THE REPAIRS. IT APPEARS THAT THE STEERING PROBLEM CONTINUED ON CARS BUILT AFTER FEB. 2012 WHICH WAS THE BUILD DATE SPECIFIED IN THE ABOVE RECALL. I WOULD LIKE THE BUILD DATE FOR COVERED REPAIRS TO BE EXTENDED AND COMMUNICATED TO FORD MOTOR COMPANY. I AM UNABLE TO UPLOAD THE DOCUMENTATION AT THIS TIME.

Mileage: 38,491

POWER ASSIST HAD INTERMITTENT FAILURE. I COULD RESET BY TURNING VEHICLE OFF AND RESTARTING. THIS HAPPENED BOTHE DRIVING AND SOMETIMES UPON STARTUP.TOOK TO DEALER, THEY REFRESHED STEERING ASSIST COMPUTER. POWER ASSIST FINALLY FAILED COMPLETELY. RESEARCHED ON WEB AND FOUND FORD HAD RECALL OF 2013 FLEX STEERING. HOWEVER MY VEHICLE FELL OUTSIDE BUILD DATE STATED IN RECALL. IT IS OBVIOUS TO ME THAT THE PROBLEM OCCURRING AS STATED IN RECALL WAS NOT FIXED IN LATER BUILT VEHICLES. SHOULD THE RECALL BE EXPANDED? I BELIEVE SO. THIS FAILURE SHOULD NOT OCCUR THIS EARLY IN THE VEHICLES LIFE AND IT IS A SAFETY HAZARD AS IT FAILS WHEN DRIVING. DATE BELOW IS THE LAST FAILURE WHICH THE DEALER WANTS $500.00 TO REPAIR

Mileage: 41,000

ON VACATION IN SMOKY MOUNTAINS. THURS AUG 13 - STEERING ACTING STRANGE. STOPPED TO CHECK POWER STEERING FLUID AND FOUND OUT ITS ELECTRICAL. NO WARNING LIGHTS ON AT THAT TIME. CALLED FORD - TOLD NO STEERING RECALLS ONLY FUEL DELIVERY MODULE. TALKED TO 2 SERVICE DEPTS AT FORD AND WAS TOLD TO GET IT CHECKED WHEN WE GOT BACK HOME. CONTINUED OUR DAY. DRIVING ON TOP OF 2ND TALLEST MOUNTAIN ON EAST COAST - CALLED CLINGMANS DOME. WE HEAR 4 LOUD BONGS AND CHECK POWER STEERING LIGHT COMES ON AND POOF - NO STEERING. TOOK ALL WE HAD TO AVOID GUARD RAIL, ONCOMING TRAFFIC AND DEATH ON THE TOP OF THIS MOUNTAIN. GOT IT TO A STOP. HAD TO FIND TOW TRUCK TO PULL IT OFF MOUNTAIN. DROPPED AT FORD DEALER AND WAS TOLD POWER STEERING FAILURE AND THEY REPLACED ENTIRE RACK. FORD WONT PAY RENTAL, TRAUMA FOR KIDS THAT WONT RIDE IN IT AGAIN, HAVE TO DRIVE 6 HRS TO GO GET CAR. FORD DOESNT CARE!!! WAS TOLD BY MY REGIONAL FORD CUSTOMER SERVICE REP THAT VEHICLES DO NOT COME OFF OF THE ASSEMBLY LINE PERFECT AND THATS WHY WE HAVE WARRANTIES.

Mileage: 28,500

NOTICED UNUSUAL SQUEAK / RATTLE FROM FRONT ENGINE AREA OF MY 2013 FORD FLEX AWD VEHICLE. AT THE SAME TIME STEERING FELT LOOSE OR SLOPPY. THESE SYMPTOMS GOT PROGRESSIVELY WORSE AS I IMMEDIATELY DROVE VEHICLE APPROXIMATELY 8 MILES TO REPAIR FACILITY. VEHICLE WAS INSPECTED BY CERTIFIED TECHNICIAN AND I WAS INFORMED THAT THE ELECTRONIC STEERING GEAR WAS FAILING AND THAT THE VEHICLE WAS UNSAFE TO DRIVE AND THAT STEERING COULD FAIL AT ANY MOMENT. TECHNICIAN INFORMED ME THAT FORD HAD NOT ISSUED A RECALL FOR THIS ISSUE AT THAT TIME. I AUTHORIZED AND PAID FOR THE REPAIR OF MY VEHICLE. RECENTLY, I DISCOVERED THAT FORD HAS ISSUED A RECALL NOTICE 15S18 FOR THIS ISSUE. ON MONDAY JULY 27, 2015, I CONTACTED FORD CUSTOMER SERVICE TO REQUEST REIMBURSEMENT FOR THE REPAIR. I WAS INFORMED BY THE CUSTOMER SERVICE REPRESENTATIVE THAT MY VEHICLE WAS NOT INCLUDED IN THIS RECALL AND THAT THEY COULD PROVIDE NO FURTHER ASSISTANCE. I AM VERY CONCERNED THAT FORD'S RECALL NOTICE FOR THIS ISSUE DOES NOT INCLUDE ALL VEHICLES, INCLUDING MINE, WITH THIS SERIOUS SAFETY PROBLEM. I BELIEVE THE SCOPE OF VEHICLES INCLUDED IN THE RECALL SHOULD BE REEXAMINED. UPDATED 12/11/2017*CN

Mileage: 63,950

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED THREE TIMES. THE DEALER REPLACED THE POWER STEERING ASSEMBLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

Mileage: 25,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

I WAS TURNING A CORNER AND SOMETHING POPPED AND THE CAR WOULD NOT STEER. THE ONLY THING THAT STOPPED THE CAR WAS THE CURVE, AS I WAS MAKING THE TURN, AND THAT CAUSED A LOT OF DAMAGE. SUTTON FORD LINCOLN IN MATTESON, IL SAID THEY WOULD NOT REPAIR THE DAMAGES CAUSED BY THE LEMON-FORD-FLEX THAT WAS SOLD TO ME BECAUSE THE VEHICLE WAS 300 MILES OUT OF THE WARRANTY. SUTTON FORD LINCOLN IN MATTESON, IL THAN SAID IT WOULD HAVE TO BE REPORTED TO INSURANCE. SO I REPORTED IT TO INSURANCE AND THE REPAIR SHOP, THAT WAS REPAIRING THE DAMAGES, SAID THEY FOUND DAMAGE TO THE RADIATOR (1,500 DOLLARS WORTH OF DAMAGES) WHICH COULD NOT HAVE BEEN CAUSED BY THE CAR HITTING THE CURVE. AND THAT IT LOOKED LIKE SUTTON FORD LINCOLN IN MATTESON, IL RAISED THE CAR INAPPROPRIATELY AND CAUSED THE RADIATOR DAMAGE. THE REPAIR COMPANY SAID, SINCE THE ORIGINAL PLACE WHERE THE FLEX WAS TOWED TO (SUTTON FORD LINCOLN IN MATTESON, IL) WAS LOCATED RIGHT BEHIND THEM (ACROSS THE ALLEY), SUTTON FORD LINCOLN IN MATTESON, IL CAUSED THE DAMAGE. AND OF COURSE, SUTTON FORD LINCOLN IN MATTESON, IL DENIED IT AND WOULD NOT PAY FOR THE DAMAGES. BUYER BEWARE - DO NOT DO BUSINESS WITH SUTTON FORD LINCOLN IN MATTESON, IL. BUYER BEWARE - DO NOT BUY A FORD AND IF YOU DO, DO NOT GO TO SUTTON FORD LINCOLN IN MATTESON, IL. *TR

Mileage: 36,300