2014 FORD FLEX Fuel/propulsion System Problems

fuel pump relay module. Vehicle shut off during driving without warning forcing panic and moving to side of road and had to tow vehicle. No incident happened but after replacement no longer had issue.

Driving down road at 45MPH, vehicle lost power, motor quite running. Due to being on 4 lane divided road, and cars all around, I quickly hit my hazard lights, put it in neutral and coasted best I could and was able to turn on a side road to safety. This was very dangerous. Dash lights were on, no warning lights, messages before, during or after event. Tried restarting vehicle and it cranked away. Figured out had to repush the push start button to keep it from cranking away longer. Towed to local Ford dealer. They determined cause to be Fuel Pump Driver Module failed, (explains engine stop since there was no fuel supply, and needed replacement. In addition I had another issue, they found water pump was leaking out weep hole. I then discovered they built the water pump into the engine block, behind the timing chain. It takes 13 hours to replace, and if you don't replace, the water goes into the engine oil. Very bad design, knowing it would need to be replaced. Cost over $2500 and 1 week to change a water pump! Ridiculous. I know a class action lawsuit has been filed-while not a safety issue directly, I think many people will not change it (due to expense), and then the engine blows up while driving creating a safety hazard.

We were experiencing an intermittent electrical issue where the vehicle would crank but not start every time. The vehicle was towed to the dealership on two separate occasions and the mechanic was unable to properly test the vehicle and/or recreate the problem. After some further research, I found a recall on slightly older VIN numbers for this model Flex. The recall for the Fuel Pump Control Module: Fuel system, gasoline: Delivery: Fuel pump Recall date 2016-08-24 Recall no. 16V621000 Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump. Recall consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash. Recall action: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31. In addition, I located a forum of owners who were experiencing the same issues. These individuals either replaced the component themselves or had the service performed by a mechanic. https://www.fordflex.net/forums/viewtopic.php?p=212782&sid=6b719ac74855e58a8f26cce53f76b60f#p212782 We are the single owners of this vehicle, and the miles are low at 38,036. I replaced the Fuel Pump Control Module GA8Z-9D370-A several days ago and it started immediately, without exception or issue. I saved the part in case the NHTSA needs it for any testing. I would urge the consideration of expanding the coverage of recalls to include more VINs since the risk for engine shutdown could cause a crash.

Approximately 2 months ago car would not start. Towed to dealer on Friday. Dealer evaluated it on Monday but car resumed starting. Retrieved car. This morning problem returned. Having already done a lot of research on this apparently common issue it seems most of the time it is the fuel pump control module located behind the plastic trim on the passenger side B pillar. A replacement part was acquired from a Ford Parts Dealer and installed into the car. Car starts and runs fine now.

Failure of the vehicle to restart and idle. Vehicle began to slow down, wouldn’t hold cruise speed setting, while driving on the highway; after exiting the Interstate in rural Colorado, it stalled completely. Dealer diagnosed a fuel pump control module failed and result is car only starts, short 8 second run, and shuts off. Replacement module solved the issue on my Ford Flex. Some Flex and similar models were issued recall for this item. Ford contacted, our Flex vin number is not on the recall as issued.

VEHICLE CRANKS BUT WON'T START. CODE READER READS P0627 FUEL PUMP CONTROL CIRCUIT OPEN. THE VEHICLE WAS IN MOTION AND THEN STOPPED. I HAD MY TANK ALMOST FULL.

MY "FUEL PUMP MODULE" ON MY NON ECO BOOST 3.5 SUDDENLY STOPPED FUNCTIONING. THE SAME MODULE WAS RECALLED ON THE ECO BOOST 3.5 ENGINE. I HAD JUST DRIVEN 800 PLUS MILES IN TWO DAYS AND THE ENGINE WORKED PERFECTLY. TWO DAYS LATER, IT WOULD NOT START, WHILE PARKED IN THE DRIVEWAY. A DAY LATER IT STARTED. A DAY AFTER THAT IT WOULD NOT START, AGAIN WHILE PARKED. I GOOGLED THE PROBLEM AND REPLACED THE PART, AND IT HAS WORKED PERFECTLY EVER SINCE. IT WOULD HAVE BEEN A REAL ISSUE IF IT HAD FAILED WHILE DRIVING THROUGH WEST TEXAS DURING THE SUB ZERO FREEZING TEMPS.

Mileage: 125,000

CAR WAS LEAKING FUEL FROM UNDERNEATH. *TR

Mileage: 71,205

WHEN THE VEHICLE GETS TO THE HALF TANK MARK, IT GOES TO EMPTY AND SHUTS OFF SHORTLY AFTER. WHEN REFUELING, IT ONLY FILLS MAYBE 5-10 GALLONS MAX BEFORE OVERFLOWING. IT HAS ALMOST STRANDED US MULTIPLE TIMES.

I WAS DRIVING AND THE CAR STOPPED ALL OF A SUDDEN IN THE MIDDLE OF RESIDENTIAL STREET AT 6 AM AND WHEN I TRIED TO RE-START IT, IT WOULD CRANK BUT WOULD NOT TURN OVER AND START BACK UP SO I COULD MOVE IT. I HAD TO PUSH IT OUT OF THE MIDDLE OF THE STREET. I HAD TO HAVE IT TOWED TO THE SHOP AND THEY SAID IT WAS THE FUEL PUMP CONTROL MODULE.

Mileage: 56,450

I STARTED MY CAR AND THE CHECK ENGINE LIGHT CAME ON. I HAVE HAD NO ISSUES AND THE CAR HAD NOT BEEN DOING ANYTHING DIFFERENT. I HAD IT CHECKED AND I GOT THE CODE P025B. I WAS LEAVING THE NEXT MORNING TO GO TO WORK AND THE CAR WOULD CRANK BUT THEN IT CUT OFF AS SOON AS I GOT OUT OF THE DRIVEWAY IN THE MIDDLE OF THE ROAD. I ONLY HAVE 90K MILES ON MY CAR WHICH IS EARLY FOR THE FUEL PUMP. I ALSO READ THAT SOME OF THE SAME MODEL CARS AS MINE HAVE A FUEL PUMP RECALL. I REALLY NEED THIS TO BE CHECKED BECAUSE IT JUST STOPPED OUT OF NO WHERE. I WAS TOLD BY THE FORD DEALERSHIP THAT I WOULD HAVE TO PAY TO HAVE THIS CHECKED TO SEE IF IT WAS A MALFUNCTION.

Mileage: 90,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE ENGINE WOULD CRANK, BUT THE VEHICLE WOULD NOT START WITHOUT WARNING. THE VEHICLE WAS TOWED TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870), BUT THE FAILURE COULD NOT BE DUPLICATED. MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE THE VEHICLE STARTED UP AGAIN WITHOUT INCIDENT. WHEN THE FAILURE OCCURRED A THIRD TIME, THE CONTACT DISCONNECTED THE BATTERY CABLE, WAITED A FEW MOMENTS, AND THE VEHICLE STARTED WITHOUT INCIDENT. WHEN THE FAILURE OCCURRED THE FOURTH TIME, THE SAME BATTERY OPERATION WAS NOT SUCCESSFUL AND THE CONTACT HAD TO HAVE THE VEHICLE TOWED BACK TO THE SAME DEALER. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND VERIFIED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THE VEHICLE WAS NOT UNDER WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

CAR STALL AND WOULD NOT START. REPLACED FUEL PUMP AND WORKING AGAIN BUT MY BIN WAS NOT LISTED UNDER THE RECALL FROM WHAT I CAN SEE RODORS WARPED 3 TURNS. REPLACED BREAKS TWICE WITHIN 10,000 MILES.

Mileage: 62,000

2014 FORD FLEX HAS A FEW RECALLS; MY CAR DIDN'T GET THE NOTIFICATION BUT ARE EXPERIENCING RECALL PROBLEMS. MY CAR WON'T START DUE TO FUEL MODULE (FUEL PUMP) THAT HAS BEEN RECALLED. ONE THING WE ALSO COMPLAINED ABOUT IS GAS MILEAGE THE CAR LOST 20%-30% SINCE 2017. FORD MOTOR MANDATED US TO TAKE THE CAR TO THE FORD DEALER ONLY. FORD STATED THEY WOULD PAY ALL COSTS 9/19/19; I ALSO HAD TO PAY TO HAVE THE CAR TOWED TO THE LOCATION. NOW FORD MOTOR COMPANY STATED THEY WILL ONLY PAY A SMALL PORTION OF THE AMOUNT. THE DEALER HAS CONTACTED ME AND STATED THAT FORD MOTOR COMPANY WILL NOT PAY ANYTHING. THE PART HAS BEEN RECALLED ON OVER 75,000 2014 FORD FLEX. THE CAR IS CURRENTLY AT THE DEALER AND THEY ARE PUTTING PRESSURE ON ME TO PAY FOR THE REPAIRS. A REPAIR HAS NOT BEEN MADE. GREG JOHNSON AT FRITTZ FORD RIVERSIDE IS THE CONTACT PERSON THERE ‭+1 (951) 687-2121‬; FORD MOTOR COMPANY ‭+1 (800) 392-3673‬. WE ALSO HAD PROBLEMS WITH DEFECTIVE BREAKS THAT ALSO HAVE RECALLS BUT SUPPOSEDLY OUR CAR WAS NOT AFFECTED BUT EXPERIENCED THE SAME ISSUES AS THE PEOPLE WHO RECEIVED RECALLS NOTICES FOR THEIR VEHICLE.

WHEN AT IDLE THE FLEX BEGINS TO ACT AS IF IT IS GOING TO STALL THEN IT DOES. WHEN I RESTART IT CERTAIN ELECTRIC FUNCTIONS DISABLE. MY CAR IS AT 54K MILES NOW BUT WE HAVE BEEN HAVING THIS PROBLEM SINCE IT WAS AT 32K. I FIND IT EXTREMELY COINCIDENTAL THAT THE SAME YEARS ECO BOOST ENGINE IS HAVING A PROBLEM AND WAS ISSUED A RECALL BUT NOT MY NON ECO BOOST V-6 DOES NOT HAVE A RECALL.

Mileage: 54,000

VEHICLE FAILED TO START, CRANKED CONTINUOUSLY BUT NO FUEL. OUR FLEX HAS A NORMAL ASPIRATED ENGINE. VEHICLES WITH THE ECOBOOST OR TURBO ENGINE HAVE A RECALL ON THE FUEL PUMP ELECTRIC MODULE. I REPLACED THE PART MYSELF AND THE FLEX STARTED IMMEDIATELY. FORTUNATELY, THE VEHICLE FAILED IN THE DRIVEWAY AND NOT DRIVING DOWN THE ROAD FULL OF CHILDREN. THIS COMPONENT SHOULD BE RECALLED ON EITHER ENGINE OPTION ON THE FLEX. THERE ARE NUMEROUS STORIES OF THIS COMPONENT FAILING ON EITHER ENGINE MODEL. IT IS A $50 FIX AND I WOULD URGE ALL FLEX OWNERS TO REPLACE THIS COMPONENT YOURSELVES IF FORD WILL NOT REPLACE IT FOR YOU. FOR LESS THAN A TANK OF FUEL, YOU CAN REPLACE THIS COMPONENT YOURSELF AND AVOID THE POSSIBILITY OF BEING STRANDED WITH A VEHICLE THAT STALLS OUT AND WILL NOT RESTART OR SIMPLY FAILS TO START. HAD I BEEN AWARE OF THIS, I WOULD HAVE DONE THIS ASAP. YOU HAVE NO CONTROL OVER WHERE THIS FAILURE WILL OCCUR, I.E. ON THE HIGHWAY LATE AT NIGHT. THIS COMPONENT NEEDS TO BE RECALLED REGARDLESS OF THE ENGINE. THE REPLACEMENT PART IS THE SAME FOR BOTH ENGINES.

Mileage: 62,098

CAR LOSES ACCELERATION WHILE DRIVING AND THEN STOPS RUNNING.JUST DRIVING ALONG AND ALL OF A SUDDEN THE GAS PEDAL WILL NOT WORK AND THE CAR DIES...SAYS THERE IS A FORD FLEX RECALL ON THIS MODEL FOR FAULTY FUEL PUMPS BUT DOESN'T SHOW YET WHEN VIN IS ENTERED ..THIS IS HAPPENED TO US TWICE NOW LEAVING US STRANDED AND THEN HAVE TO BE TOWED..DRIVING ON A COUNTRY RD. BOTH TIMES AND UNABLE TO PULL TO SAFETY

Mileage: 44,000

VEHICLE HAS STALLED TWICE WHILE IN MOTION. ON CITY STREET

Mileage: 103,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FAIRVIEW FORD (909-884-9261, LOCATED AT 292 N G ST, SAN BERNARDINO, CA 92410) WHERE IT WAS DIAGNOSED THAT THE CHIPS WERE FRIED AND MELTED THE FUEL PUMP. THE FUEL PUMP WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A 50 PERCENT DISCOUNT OFF THE REPAIR COST. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

Mileage: 64,000

I STOPPED THE VEHICLE AFTER DRIVING ABOUT 1 MILE TO GO INTO A STORE. AFTER 4 MINUTES PARKED, IT WOULD CRANK OVER, BUT NOT START. IT HAD TO BE TOWED TO SOUTHGATE FORD. THEY DIAGNOSED IT AS A BAD FUEL PUMP CONTROL MODULE. THIS IS THE VERY SAME PART THAT'S RECALLED ON CERTAIN FORD FLEX MODELS OF THIS SAME YEAR (2014). THE SERVICE DEPARTMENT SAID MY VIN NUMBER DIDN'T FALL UNDER THE RECALL, EVEN THOUGH THE IDENTICAL PART IS RECALLED ON 2014 ECOBOOST AND POLICE DUTY . VEHICLES. THE DEALER CHARGED $386.65 TO REPAIR. IF THIS FAILED WHILE DRIVING I WOULD HAVE SUDDENLY LOST POWER ASSIST AND SPEED.

Mileage: 42,693

WIFE STOPPED AND GOT GAS, DROVE APPROXIMATELY 45MILES, PARKED IN THE GARAGE AND WOULDN'T START THE NEXT MORNING..... I ATTEMPTED SEVERAL TIMES TO GET IT STARTED, AND DETERMINED IT WAS A FUEL ISSUE. SEARCHED THE WEB AND FOUND SEVERAL COMPLAINTS REGARDING 2013-2015 FLEXS' WITH SAME COMPLAINT. DIAGNOSIS WAS FUEL PUMP RELAY, BUT NOT MINE????

WAS AT HOME ABOUT TO HEAD TO WORK, GOES OUTSIDE TO START MY VEHICLE AND IT WOULDN'T START IT WOULD CONTINUE TO TURN OVER AND SPUTTER BUT WOULD NEVER CRANK UP.

Mileage: 140,781

MY FUEL PUMP AND IS NOT COMMUNICATING WITH ELECTRIC PERM MODULE AND MY CAR IS NOT STARTING IT CUT OFF ON THE HIGHWAY GOING 70 MPH IT CAME BACK ON AND NOW IT WON'T COME ON AT ALL

Mileage: 80,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE AND THE FUEL PUMP RELAY MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD BE PLACED ON THE RECALL LIST. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

Mileage: 81,000

THE FUEL PUMP CONTROL MODULE FAILED, WHICH CAUSED THE ENGINE TO STALL AND NOT START. FORD HAS A RECALL HTTPS://WWW.EDMUNDS.COM/CAR-NEWS/2013-15-FORD-TAURUS-FLEX-RECALLED-FOR-STALLING-RISK.HTML THEY HAVE TOLD ME MY VEHICLE ISN'T WITHIN SCOPE. WHY?

Mileage: 42,750

MY 2014 FORD FLEX WILL NOT START. I CAME HOME FROM WORK, SHUT OF CAR. WENT OUT A SHORT TIME AFTER WARDS TO GO OUT TO DINNER. WOULD NOT START.ENGINE TURNS OVER, ENGINE ALMOST STARTS BUT DOESN'T. FAULT CODES FROM COMPUTER INDICATE FUEL PUMP CONTROL MODULE. FORD HAS A RECALL FOR 2013- 2015 FLEXES FOR A POTENTIAL FUEL PUMP CONTROL MODULE FAILURES CAUSING STALLING WHILE DRIVING, AND ENGINE WILL NOT RESTART. WHY IS MY MODEL NOT INCLUDED IN THE RECALL?

Mileage: 55,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. ALSO, THE FUEL PUMP FAILED OVER SIX MONTHS AGO. THE PERSONAL MECHANIC REPLACED THE FUEL PUMP CONTROL MODULE. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 16V621000 (FUEL SYSTEM, GASOLINE). THE STEERING FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *TT CONSUMER STATED DEALERS HAVE BEEN CONTACTED.*JB

Mileage: 86,000

FAULTY FUEL PUMP MODULE RENDERS CAR INOPERABLE WITHOUT WARNING. NO ERROR CODE. MODULE HAS BEEN RECALLED IN OTHER MODELS, BUT NOT THIS ONE.

Mileage: 51,000

CAR STALLS OR WON'T START.

Mileage: 45,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PEARSON FORD (LOCATED AT 10650 N MICHIGAN RD, ZIONSVILLE, IN 46077, 317-873-3333) WHERE IT WAS DIAGNOSED THAT THE FUEL DELIVERY SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 64,000.

Mileage: 64,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP ELECTRIC MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) BECAUSE IT COVERED THE ECO BOOST MODEL VEHICLES. THE VEHICLE WAS REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

THE FIRST INSISTENCE THE CAR CRANKED OVER BUT WOULD NOT START. THE SECOND INCIDENCE I WAS DRIVING DOWN THE ROAD AND THE CAR CUT OUT. THE THIRD INCIDENCE THE CAR WOULD CRANK BUT NOT START, AND THE CHECK ENGINE LIGHT CAME ON, WITH A CODE THAT SAID THE FUELPUMP CONTROL CIRCUIT/OPEN. NOW SITS AND CRANKS BUT WILL NOT START.

Mileage: 59,870

I WAS TRAVELING ON THE I24 AT 65 MPH WHEN THE FORD FLEX SUDDENLY BEGAN TO SLOW TO ZERO. IT WAS STILL RUNNING BUT WOULD NOT ACCELERATE. IT NEARLY CAUSED A MAJOR ACCIDENT. I COASTER TO A STOP AND TURNED OFF THE CAR. AFTER A FEW MINUTES, I CRANKED IT AND IT RAN OK FOR ABOUT 5 MINUTES, BUT THE CHECK ENGINE LIGHT WAS ON. I DROVE IT TO THE FORD SHOP IMMEDIATELY. THEY SAID THE ACCELERATOR ASSEMBLY WAS DEFECTIVE. I REPLACED IT AT A COST OF OVER $400. THE VEHICLE IS ONLY 3 YEARS OLD WITH ONLY 40,000 MILES. I SAW ONLINE THAT THIS HAD HAPPENED TO OTHERS AS WELL. THIS IS AN EXTREMELY DANGEROUS PROBLEM THAT HAS OCCURRED WITH MANY FLEX OWNERS AND SHOULD BE RECALLED BEFORE OTHERS LOSE THEIR LIFE.

Mileage: 40,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 15 MPH, THE REAR "PASSENGER SIDE DOOR AJAR" AND THE WRENCH ICON "SEE MANUAL" WARNING INDICATORS ILLUMINATED. AFTERWARDS, THE VEHICLE STALLED. THE CONTACT EXITED THE VEHICLE TO CHECK THE DOORS, BUT ALL THE DOORS WERE CLOSED. THE CONTACT RE-ENTERED THE VEHICLE, BUT IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO CARMAX (11225 PARKSIDE DR., KNOXVILLE, TENNESSEE) AND THEN TOWED TO THE AUTHORIZED DEALER (TED RUSSELL FORD LINCOLN, 9925 PARKSIDE DR., KNOXVILLE, TENNESSEE) WHERE IT WAS DIAGNOSED THAT THE FUEL CONTROL MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE FAILURE FIRST OCCURRED ON NOVEMBER 25, 2017. AFTER THAT FAILURE, THE VEHICLE WAS TOWED TO THE SAME CARMAX DEALER WHERE IT WAS DIAGNOSED AND REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 48,224.

Mileage: 48,224

IN AUGUST 2017 OUR FORD FLEX STALLED AND WOULD NOT START. WE WERE GOING ABOUT 35 MPH ON A COUNTRY ROAD. WE HAD ONLY OWNED IT FOR A FEW WEEKS, HAVING PURCHASED IT FROM VARNEY FORD IN NEWPORT, ME. HAD IT TOWED TO THE DEALER WHO KEPT IT FOR TWO WEEKS AND FINALLY SAID IT WAS FIXED, BLAMING IT ON A BROKEN SHIFTER. HE ALSO RESET EVERYTHING BY PULLING A BATTERY CABLE AND HIS EXPLANATION SOUNDED PRETTY VAGUE. ON NOV 19, THE VEHICLE CRANKED BUT REFUSED TO START IN A PARKING LOT. I HAD IT TOWED TO MY LOCAL GARAGE WHO HAS BEEN VERY GOOD TO US IN THE PAST. HE QUICKLY DIAGNOSED THE PROBLEM AS A BAD FUEL PUMP DRIVER MODULE AND REPLACED IT. THE CAR HAS BEEN FINE SINCE. I WOULDN'T BE REPORTING EXCEPT FOR THE FACT THAT ECOBOOST FLEX AND TAURUS VEHICLES FROM THE SAME YEAR WERE RECALLED FOR FAILURE OF THIS MODULE (NHTSA 16V621000, FORD RECALL 16S31). I BELIEVE THAT MY VEHICLE SUFFERED THE SAME FAILURE AS DESCRIBED IN THE RECALL. I CHECKED THE PART NUMBERS AT ROCK AUTO AND BOTH ECOBOOST AND NON-ECOBOOST LIST THE SAME PART NUMBER FOR THE PUMP CONTROL MODULE. AS A LIFETIME SERVICE TECHNICIAN (BIOMEDICAL, X-RAY AND COMPUTERS) I BELIEVE THIS NEEDS TO BE REVIEWED. THANKS FOR YOUR ATTENTION.

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE FUEL PUMP AND THE FUEL MODULE WERE DEFECTIVE AND THE BATTERY DIED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED OR IF THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

Mileage: 69,000

A LOSS OF POWER TO THE FUEL PUMP CAUSED THE ENGINE TO STALL AND PREVENTED THE VEHICLE FROM STARTING. THIS HAPPEN IN THE MIDDLE OF A BUSY INTERSECTION CAUSING A MAJOR SAFETY INCIDENT. THIS VEHICLE WAS SUBJECT TO A RECALL AND INSPECTED FOR THE SAME PROBLEM IN 2016. THE PART WAS REPLACED AND FAILED IN SPITE OF THE FACT THAT THE INSPECTION WAS MADE BY THE FORD DEALER. WHEN THE CAR STALLS THERE IS A LOSS OF POWER STEERING AND POWER BRAKES. IF THIS OCCURS AT HIGHWAY SPEEDS IT COULD BE VERY SERIOUS. IT APPEARS THAT THE ORIGINAL ATTEMPT BY FORD TO ADDRESS THIS PROBLEM HAS NOT BE EFFECTIVE.

Mileage: 33,179

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER FOR INSPECTION. THE CONTACT WAS INFORMED OF A FEE, BUT WOULD BE REIMBURSED FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT AFTER A COMPLETE STOP AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. IN ADDITION, THE CONTACT STATED THAT THERE WAS ROUGH IDLING. THE CONTACT MANAGED TO THE PULL VEHICLE OVER, SHUT THE VEHICLE OFF WAITED FIFTEEN MINUTES, RESTARTED THE VEHICLE HOWEVER THE FAILURE REOCCURRED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SAMES KINGSVILLE FORD, 2501 S HWY 77, KINGSVILLE,TX, 78363) WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) DUE TO THE VEHICLE NOT BEING A TURBO. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

Mileage: 39,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHEN ATTEMPTING TO RESTART THE VEHICLE AFTER FILLING THE TANK, THE VEHICLE FAILED TO RESTART. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL TANK MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE DEALER WHO INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL DRIVE MODULE SHORTED OUT INTERNALLY AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

I'VE HAD MY FUEL PUMP REPLACED TWICE AND IT COST ME $970. $830 FOR FUEL PUMP AND $140 FOR BATTERY THAT DIED AS A RESULT OF THE FUEL PUMP ISSUE. I DON'T GET HOW MY CAR, WITH A REAL MALFUNCTION, NOT SOMETHING THAT "MAY" HAPPEN, ISN'T BEING INCLUDED IN THE FUEL PUMP RECALL. I WAS DRIVING WHEN IT HAPPENED. I COULD'VE BEEN SERIOUSLY INJURED OR MY CHILDREN. MY FUEL PUMP MALFUNCTIONED AND THE REPLACEMENT ONE THEY PUT IN ALSO MALFUNCTIONED. NOW, SINCE THEY'VE INSTALLED THE 2ND FUEL PUMP, MY CAR HAS AN OVERWHELMING SMELL OF GAS, WHICH APPEARS TO BE LEAKING FROM MY VEHICLE. ON 07/11, I HAD TO GET A SECOND REPLACEMENT PUMP, DUE TO THE FIRST ONE FAILING.

Mileage: 72,000

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,500. THE VIN WAS NOT AVAILABLE.

Mileage: 39,500

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP DRIVER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 14,539.

Mileage: 14,539