2019 FORD FLEX Structure Problems

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal before the transmission shifted. No warning lights were illuminated. In addition, when the vehicle was shifted into park(P) and turned off, the vehicle jerked and moved back and forth. Several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected or diagnosed. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera image occasionally displayed a blank or blue screen. The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact called the dealer on several occasions about the recall and was informed that parts were still unavailable. In addition, the contact recently received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

Mileage: 35,000

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the driver's side rear door exterior trim had detached and flown off the vehicle. The contact only noticed that the trim had detached after the vehicle was parked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera initially displayed an inverted image, but the camera had become inoperable while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that when the back over prevention camera was activated, the screen failed to display an image, or the image would be inverted. The dealer was contacted. The manufacturer was made aware of the issues. The failure mileage was approximately 35,000.

Mileage: 35,000

While driving at highway speeds the Side B pillar panel became unattached and broke off.

While driving down a highway at 70mph, the keypad on the driver's door detached from the body and was hanging by wires. We had to pull over. We couldn't get it back in so we put the window down and had to zip tie it to the door frame, leaving the window down for our entire long trip. We were afraid it was going to fly off and hit the car behind us, causing damage and a safety hazard. We took the car to Stevens Ford Jersey City and had it repaired. This is a cost we paid for. The only warming sign was a constant whistling sound we would hear.

The plastic panel on the driver's side b-pillar which holds the keyless entry system detached and was dangling from the wires was able to pull off the road and tape it down before it flew off into traffic

B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been lucky not to have lost it as it was barely held on by the keyless entry cord.

The passenger side b pillar trim flew off on the highway! The driver side is also loose

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached and flew off the vehicle. In addition, the contact stated that the passenger's side B-pillar had detached and fallen off the vehicle two years prior. The vehicle was taken to an independent mechanic, and the contact was informed that the driver’s and passenger’s side s B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. The VIN was unavailable.

Mileage: 39,000

B pillar trim was lost going down the road. May of 2025 unsure of date.

1) Trim piece that includes the keyless entry pad on driver's door, broke off while driving 80 mph on highway. The keyless entry pad was left hanging on by the electrical cords. It is available for inspection as it has not been fixed yet. 2) I didn't see where it went, but it had the potential to fly off and hit any cars behind me. 3) Car has been inspected by mechanic at Ford dealership and provided cost for part to fix. 4) Car has not been inspected by manufacturer, police, insurance rep, etc. 5)No warning lamps, messages or any symptoms prior to failure. I honestly thought something hit my car. I ended up pulling over to assess the situation. It was then that I noticed the panel broke off and the remaining piece was left hanging.

The contact owns a 2019 Ford Flex. The contact stated that while driving 65 MPH, the driver's side B-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, the passenger’s side B-pillar trim became loosened. The contact removed the passenger side B-pillar trim due to safety concerns. The vehicle was not diagnosed or repaired after the most recent failure. The contact related the failure to TSB: 202427. However, the part to do the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

Mileage: 40,000

On 6/4/2025, the driver side front door B-pillar trim piece separated from the vehicle. The tape that joins the trim piece to the door sheet metal completely sheared. The adhesive is still fine but the form separated. The part is connected only to the door through the wire hardness of the keyless entry. TSB 20-2427 stated the issue is "loose". But the actual issue is a flying part with a connecting string.

The black glossy plastic applique on the Driver's Door Window Frame (also containing the Keyless Entry Keypad) blew off on the Expressway at approximately 70 MPH. While the wire harness retained the lower portion of the applique, the applique cracked from the force of the separation, for which the bottom third of the applique hung from the harness whereby the upper two-thirds of the applique became a projectile and flew onto the expressway. After sharing this with a friend (also owning a 2019 Ford Flex), he said his came off last year. Upon further studying this matter, it appears that in Ford's wisdom they only used small strips of double-sided tape to retain this; for which there are many reports of this same failure mode: [XXX] In their infinite wisdom, Ford now only sell the Applique Panel with the Keypad (Ford Part Number BA8Z7420555AC ), rendering it at a MSRP of $228.83 just for the replacement part. The Ford Parts Counter Person said they sell a lot of these, due to the poor design and retention. As this is a hazard to others on the road (e.g. potentially becoming a projectile) Ford should be forced to Recall this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Flex. The contact stated that while driving the vehicle at unknown speeds, the passenger's side rear door panel detached from the vehicle. The contact stated that it was unknown if the panel crashed into another vehicle. The vehicle was taken to the dealer. The vehicle was repaired, however, the failure recurred with the same part, however, the panel was not completely detached, it was loose. The failure recurred when the panel detached and crashed into another vehicle. There were no known injuries. There was no police report filed. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

Mileage: 5,000

The contact owns a 2019 Ford Flex. The contact stated that while driving the vehicle at unknown speeds, the passenger's side rear door panel detached from the vehicle. The contact stated that it was unknown if the panel crashed into another vehicle. The vehicle was taken to the dealer. The vehicle was repaired, however, the failure recurred with the same part, however, the panel was not completely detached, it was loose. The failure recurred when the panel detached and crashed into another vehicle. There were no known injuries. There was no police report filed. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

Mileage: 5,000

The keyless entry keypad - driver sides B-Pillar front door’s trim panel came loose while driving on I-95 today (approximately 70 mph). It was not apparently loose before this event. It dislodged and hit the rear passenger window. This is a safety issue because, were the window down, it would have hit a child passenger. Additionally, with the force that was exerted on the window, breaking the glass was definitely a possibility. Lastly, it was very startling to the driver. The dealership did confirm this issue. They provided a TSB - TSB20-2427. There was no warning that this would occur.

The contact owns a 2019 Ford Flex. The contact stated that the power liftgate had failed to open manually or electronically while pressing the release button inside the vehicle or with the key fob. A warning message stating that the power liftgate was not closed had been illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 64,000.

Mileage: 64,000