2015 FORD FOCUS Unknown Or Other Problems

115 complaints about Unknown Or Other

115
Complaints
3
Crashes
3
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Unknown Or Other Complaints (115)

Aug 22, 2025

The driver’s side door will not latch and the door cannot close. This is the same defect covered by Ford recalls 16S30 and 20S30, but my VIN was excluded. Ford CRC opened case number CXH05284452-Z8X6J1, but denied coverage. I have had to rent a vehicle while my car is unsafe to drive. This is a major safety hazard as the door can open while driving.

Jul 22, 2025

A major electrical issue has occurred in this car since June 1, 2025. The Traction Control System dashboard indicator (the skidding car) comes on even though I am not using the TCS. When this happens, I get a message saying "Hill start assist not available," and am unable to manipulate my headlights, use turn signals, or lock/unlock my doors (I need to use the physical key to lock/unlock the driver's side door). If this "Hill start assist" issue occurs and I turn off my car (or if it occurs when the car is off), then I am unable to start my car. I get a new message saying "No Key Detected," and the ignition does nothing. I have a physical key, and not a fob. If the TCS light goes away, then I am able to start up my car. However, this is unpredictable; there appears to be no way to force the TCS light to disappear, and sometimes it will stay on for over an hour with my key in the "on" position. As of late, it hasn't gone away at all, making the car unusable. This causes obvious safety issues when on the road, as I cannot use turn signals or change my lights as it gets darker or it begins to rain/snow. When not on the road, I cannot use my car at all. A dealer recently confirmed the problem with the Body Control Module, but was unable to fix it. They managed to turn the car on, but the problems returned after 24 hours. As I was driving home on July 18, 2025, the TCS light came on and suddenly I could not use turn signals or change my lights. I still had over an hour to drive home. I did arrive home safely, but have not been able to use my car since.

Apr 2, 2025

Vehicle stopped in the middle of the road while driving and would not restart. My safety was put at risk. No warning

Dec 2, 2024

Transmission control module, transmission clutch

Aug 26, 2024

The transmission system, specifically the clutch assembly, failed or malfunctioned. The Ford dealership conducted a diagnostic test and determined that the clutch assembly needed repair. To manage costs, I had the repair performed at AAMCO. Despite this repair, the issue was not resolved, and AAMCO later found metal shavings in the transmission fluid, suggesting internal transmission damage. Yes, the vehicle and its transmission system are available for inspection upon request. The malfunctioning clutch and potential transmission damage pose significant safety risks. A failing clutch can lead to the inability to change gears properly, which can cause the vehicle to stall or lose power unexpectedly while driving. This could result in a loss of control, increasing the risk of an accident, especially in high-traffic situations or on highways. Furthermore, the presence of metal in the transmission fluid suggests that there might be further internal damage that could lead to sudden transmission failure, further endangering the driver, passengers, and other road users. Yes, the problem has been confirmed by two different service centers. Initially, the Ford dealership diagnosed the issue as a stuck clutch and replaced the clutch assembly, but this did not fix the problem. Subsequently, AAMCO inspected the vehicle and identified metal in the transmission fluid, indicating a more severe transmission issue. Both these findings confirm that there is a persistent problem with the vehicle’s transmission system. Yes, the vehicle was inspected by a Ford dealership (the manufacturer’s representative), who diagnosed the clutch issue and performed the initial repair. Additionally, the vehicle was inspected by an independent service center (AAMCO), which identified metal in the transmission fluid, indicating internal transmission damage. There has been no inspection by the police or insurance representatives at this time.

Aug 20, 2024

I bought a brand new Ford Fusion in 2015 at Planet Ford Dallas. Since then, I have had my car maintained regularly at this dealership. However, my car has recently showed symptoms of intermittent loss of transmission. Then, I made an appointment on Aug. 19, 2024 and showed the recall letter to the dealership to request an inspection, but the rep refused to take a look at it, saying there were 20 people ahead of me and said the wait time for fixing TCM (the transmission control module) problem was at least three or four months. On Aug. 20, 2024, I called Ford Customer Relationship Center but could not fix this issue. I am very angry and frustrated because I trust Ford and its dealership will take good care of my car whenever I have my car maintained there. I believe fixing recalls is mandatory, so Planet Ford Dallas should fix it for me voluntarily. Why did they not notify me about this TCM problem and fixed it for me in the first place whenever they serviced my car in the past 9 years? If they had found this problem, I would not have to worry about the possibility of my car breaking down in the middle of the road anytime, not to mention the possibility of a car accident. Ford company should monitor its dealerships whether they fix Ford Recalls and if Ford customers still experience some problems because this is an issue of passenger's safety. Also, Ford company should notify Planet Ford Dallas about its poor performance and poor customer's satisfaction. If all dealerships work like this one, no customer will want to buy any Ford cars any more just like me.

Aug 3, 2024

It was mainly the clutch, apparently, but the work order includes a lot more. Yes, it is available for inspection. The car was difficult to control. It was slipping and was having trouble getting into gear. I was driving on a winding mountainess road, parts of it are along a cliff with a reservoir/lake below. Just my usual drive to work here in the Sierras. It go's without saying that others were put at risk since the car was difficult to handle. Yes, the car needs a new clutch and other stuff to the tune of $5,000 up. The car has less than 80,000 miles on it and has had two transmission replacements and a prior clutch replaced a little over a year and a half ago. I was unaware of these prior problems as the car was purchased by me one year and a month ago. The Ford Corporation was part of a class action suit and it was settled a few years ago, unfortunately, I did not own this 2015 Ford Focus at the time. No, the car has not been inspected by the manufacturer, police, insurance representative. But, yes, by a Ford Dealership mechanic here in Sonora, California. The extended warranty for the clutch has expired on this car not that long ago. The extended warranty for the transmission has not expired. I wonder if the problem is the transmission since the transmission light came on but then I would'nt have to pay them anything. The independant garages around here won't work on this car. The first time the car engine light came on the car died. I went to the nearest repair shop and they put in a new battery but that was not the problem. So, the next day I'm driving to work on the winding mountainous road and a light came on, it said transmission overheating.

May 22, 2024

Unknown

May 15, 2024

Unknown

Jan 19, 2024

Stalling, jerking when stopped

Oct 12, 2023

In August 2023 Focus would not accelerate smoothly while in traffic. Check engine light turned on. Vehicle would not go into reverse. Diagnostic scan negative with personal scanner. Took to transmission shop. Actuators replaced per diagnostic check $880. TCM ok. Slipping on acceleration continued with RPM to between 5-6 on acceleration. Took vehicle back to shop and actuators resynched with TCM. I received Ford Recall for defective TCM module dated September 2023. Ford evaluated by local Ford repair shop. Diagnostics performed. Recommendation was to replace clutch assembly $4100. Was charged $200 for diagnostics. Ford diagnostic report states: Description-U0073 Control module communication bus A off Failure type-88 Bus off Status-28 (Not current DTC) *Fault previously detected, not currently present* My concern with this info is if the fault was detected there is still fault! Am concerned that the faulty TCM and actuators caused issues with the clutch assembly and do not feel safe operating my 8 year old Ford due to skipping while accelerating in traffic. Vehicle one owner with 70,000 miles. No accidents and am young senior driver-age [XXX] . I can forward repair shop documentation. Thank you for your review and look forward to your recommendation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 16, 2023

Car will go into reverse but won’t move. Car will not go over 2500 RPM and won’t go over 11 MPH

Sep 5, 2023

Transmission had randomly started to jerk and then stopped accelerating. Left me stranded on the side of the road on a 5 hour trip and when I turned it off and back on it would move very little and I could hear grinding noise from the gears. I had to get a tow truck which cost me 1.5 k to tow back to my house

Sep 3, 2023

I bought my car off of a friend who bought it pre-owned certified from a local ford dealer. The car had 59,000 miles on it and had the transmission already replaced by ford (the second transmission on the vehicle under 60,000). After having the vehicle a year I was driving home and the clutch in the transmission got stuck and the car would jolt me forward and when I would come to a complete stop it would skip me forward and jolt me, I also experienced the car not being able to move uphill. My situation was very dangerous and happened all of a sudden with no warning signs of a check engine light or symptoms of the car before. If I didn’t stop so far away from the other vehicles at stop lights I could have been very easily pushed into another vehicle, as well as other vehicles possibly hitting me when my car could not shift into gear. I was extremely disappointed due to the fact my car was at 80,000 miles and the transmission in the vehicle had already been replaced once before, this is also not a cheap fix and costed me close to $2,800. The transmission shop that fixed my issue told me this is the most common issue with the 2015 Ford Focus and that he’s repaired multiple with the same issue at moderate/low mileage.

Aug 29, 2023

This car was previously recalled for issues with the clutch. After “repairing” the clutch the issue has returned. Dealer refuses to pay for repairs as the repair warranty has “expired”

Aug 28, 2023

I’ve been having issues with my automatic clutch transmission since I’ve bought this vehicle. There has been numerous repairs done but the company tells me they aren’t responsive on covering another. It causes the car to jerk when accelerating aggressively and has almost caused a wreck. It has been confirmed by the dealership. No warning signs with this. First started to appear a few months after buying the vehicle and then upon repair the issue would return I few months after the fact and the dealership would not help.

Mileage: 200,337

Jul 31, 2023

Service engine soon light came on, repair shop said I needed a tune up and could still drive ok. Broke down. Got that done and still engine light on so transmission fluid changed too. Now repair shop says it’s the transmission and clutch assembly that the dealer recalled and fixed a few years ago. I’m stuck with payments still and no way to get the $5000 the dealer days it will cost to fix this. Car value is the same. Everyone I’ve talked to has said this is a bad year’s model and will continue to break down even after fixing. Can you offer any advice? Thank you!

Jul 25, 2023

2015 Ford Focus, 67,000 miles would jerk , shudder & shut off completely , it would not accelerate or reverse half of the time. Stops in the middle of no wear.. the engine light would come on for a few days then go off and come up again.. the music stopped working& the RPM’s would go pass the 6,7 or 8 at only 10-15 miles & jerk while goin forward .. a safety problem would pop up “ transmission overheating stop safety “ my air would blow hot some days and it would smell like something burning.. confirmed by dealership it’s the clutch .. no warnings for these problems besides jerking / not accelerating at a reasonable speed and safety problem stating to “ stop safely transmission overheating “ &a burning smell & 2 safety recalls for the clutch & TCM with extended warranty. Warranty would not cover for the clutch problem they stated.

Jul 3, 2023

My driver rear door does not shut. The latch is not broke but it will not latch on the metal part it is suppose to.

Mar 20, 2023

My car I believe is transmission problem I just paid Ford to fix my car for $784.00 do to the care just completely stopped while driving and it shut down while driving and wouldn't restart. I have the receipt showing what the problem was suppose to be. Now 3 weeks later while driving the car I noticed it loses speed while driving and sound as if it want to cut off. I have a code popping up as PO3A7. I don't understand when my car was diagnosis this didn't pick up I'm thinking ford have know of the different problems with the engine or transmission and its began to be at the expense of the customers.

Jan 30, 2023

I found the ac compressor clutch hub plate in my driveway detached from my vehicle somehow...

Jan 1, 2023

After getting gas my 2015 ford focus takes several times to start after getting gas & lugs/spitters when taking off. It has also dies at red lights & stop signs, & even while driving a few times, it starts back up but won't go & the more you push gas, the faster it dies. Then, out of the blue, it'll just start running fine again. This happens often & it's very scary & dangerous & costly as well. It also has a problem with something killing the battery even when the car is parked through the night. This may be 2 separate issues, but both are concerning & have stranded me numerous times for hours at a time. And the stalling issue has almost gotten my mother, my baby, and myself killed several times by stalling in traffic.

Dec 12, 2022

Smells like gas especially after adding fuel and when idling with either defrost or heat on. Causes head ache, shortness of breath, blurred vision, light headed, and fainting while operating vehicle. I was lucky I fainted while stopped at a red light so the driver in the vehicle next to me assumed i had over dosed called 911 but when he came to see if i had a pulse and to turn my vehicle off he noticed the oder as he was opening the door and i came to so he told 911 operator i was not over dosing.

Dec 8, 2022

Ive had this vehicle for almost 3 yrs and I've taken it to the Ford Dealership numerous of times. They have failed to repair ANYTHING that's associated with this particular model. I have been without transportation for a year now. I've had several break-downs that "I" had to come out of my pocket to repair. I really and desperately need help or some kind of reimbursement.

Nov 7, 2022

Overheating. Car stalling. Jerking of the vehicle while in motion. Pauses in between acceleration.

Mileage: 130,053

Sep 12, 2022

Ford Focus 2015 the does not shift to the next gear and I got stuck in the middle of traffic and had to push it to a safe spot in neutral. This car was Part of a Ford Recall buyback program. It has been at Car Max in Norwood Mass for months I was towed 4 times close calls with kids in the car. These cars are still being sold by CarMax mine can’t be fixed I am paying for a death trap

Sep 9, 2022

My 2015 Ford Focus power shift didn’t work correctly which caused the transmission to not work correctly and it stopped working and the fuel tank deform and the coolant reservoir doesn’t work good all the time and causes the car to over heat. Many times my safety was at risk with myself alone and with my children because the car would not go sometimes and could cause an accident. I was helped a few times my police officers when I was in the side of the road because the car kept having transmission problems. I took the car to the Ford dealership and they confirmed the problems and about the fuel tank deformation recall. Many time the check engine light would come up on the dash board. The dealership told me the car had to many problems and they could not do anything about it. Which are common problems on 2010-2016 focus models. My car has been at the ford shop for 4 months and they haven’t fixed it yet .

Aug 11, 2022

Car will not go in reverse and shakes vigorously when shifting gears. We think it is an issue with the transmission. I called multiple ford dealerships as focuses have known transmission issues with these exact symptoms, but they said they cannot take a look for weeks. They have a policy where they will give rental cars for these transmission issues, but they are pretending they are not sure what the issue is and will not take a look for weeks, leaving me without a car for weeks because ford sold me a defective car.

Aug 8, 2022

Body control module is bad. Car stalls in the middle of driving and doesn’t start back up for days

Jul 26, 2022

My sound system in my vehicle, OEM, started making loud crackling noises in my speakers. It comes at no warning at full volume. When I'm driving it may cause me to jump when it happens. I've already caught my self veering to out of control when it happens, because of jumping out of my seat. The only solution I have is to remove the fuse that supplies power to my center console. Now it is completely blank. No radio, backup assist, being able to use my phone through the vehicle to prevent accidents or have a clock for time.

Jul 14, 2022

The car feels like it's skipping when I try to pull out at stop signs and lights. Also does it when I'm driving. Feels like a gear slips or something

Jun 13, 2022

-RECALL TITLE: TRANSMISSION CONTROL -UNKNOWN -THE PROBLEM HAS BEEN CONFIRMED BY ARIZONA VEHICLE EMISSIONS --UNKNOWN -THE PROBLEM APPEARED ABOUT 3 YEARS AGO. IF FEELS LIKE SHAKING.

Jun 7, 2022

The CHECK ENGINE light keeps turning off and on, had a diagnostics test done and it came back, "TRANSMISSION FRICTION ELEMENT B STUCK ON", SERVICE INTERVAL LIGHT RESET PROCEDURE" the vehicle is a 2015 Ford Focus it has approximately 67,223 miles on it. we keep it maintained. it has been periodically shaking and jerking while driving and it tends to loose momentum as well. This started about a month ago. I have put in some gas treatments thinking it was bad gas. it gets better for a minute then gets worse. it has progressively gotten worse over the week.

May 30, 2022

Esta es la segunda vez que se arruina la caja de la transmisión voy caminando y no agarra velocidad voy en el freeway y no avanza no hace los cambios al tratar de rebasar, aparece una luz roja y marca motor. Hoy apareció una advertencia en el tablero que dice transmisión caliente espere 5 minutos voy en freeway do de me parqueo??? Fui a la agencia y no me han ayudado dijeron que debo dejar el carro por 3 meses.ahi parado con ellos repito es la segunda vez en 2 años y medio que esto pasa

May 16, 2022

1.) After getting gas the car wouldn’t start. It took several attempts over half an hour to get it to start. This happened a couple of of times before the next incident. 2.) While driving on I-35 at 70 mph the car stopped accelerating, like it were in neutral, the dashboard warning message said “VEHICLE NOT IN PARK”. Lights, radio, etc. continued to work at full power,. The car never started again, but gave faint sounds of attempting to turn over. This is dangerous because I and my fellow drivers doing 70+ mph on a popular hwy weren’t expecting a car to just suddenly stop without warning. Towed to Grand Prairie Ford. Told it’s likely a transmission recall issue. They have 3 other 2015 Ford Focus in their service lot with the same issue. Those cars have been waiting for 2 & 3 weeks since diagnosis and parts are still not available.

Apr 24, 2022

Violent shaking, not starting , feels like it’s switching gears while driving. Was told may be clutch b actuator motor , started as soon as purchased car and has worsened. Rpm randomly revving

Mar 17, 2022

1. Fluctuating fuel gage. 2. Car stopped while driving on highway multiple times. 3. Rough Idle and hard to start. DTC code P1450 is displayed. I went to the Ford dealership for 18S32 Recall and I was charged over $ 400 for recall to be performed. I did show them the Safety Recall Notice-18S32. There was not a crash but I went from Middle lane on GSP to right most lane and a nice lady slowed down to let me pull over to the shoulder. This could have been an accident. How can Ford dealership refuse to perform this recall and charge customers over $ 400? I will have to scan and upload the bill tomorrow.

Mar 7, 2022

When moving forward from a stopped position, the front tires shake/stutter which requires you to let up on the accelerator and move forward at a lesser speed to stop the shaking/stuttering. Also while the engine is warming up, the transmission is slow in changing gears, and in some cases it doesn't feel as if they change at all.

Nov 29, 2021

I financed this car with Wii Auto in Arizona , I have had work done multiple times trying to fix the problem and nothing Wii auto mechanic or Ford dealership can figure out the problem. Every time I get my car out the shop and spending all this money “to fix the problem” my car does the same thing. My car will shut off while I’m driving because it thinks it’s over heating. I’ve had my battery replaced, fuel pumps/modules replaced, coolant tank replaced, everything they can thing of. I haven’t drove my car in months and I’m still making payments because when I try and talk to the dealership they basically say oh well, the car in my eyes was sold to me as a lemon my car has been in the shop more times than I can think. I have all the paperwork and I feel so helpless because every time I try and talk to Wii Auto they just brush me off like it’s not a major problem. I almost lost my life in this car because it shut off while I was driving in the freeway. I’ve even gotten loaner cars from this dealership when they were “working on my car” and they’ve done the same things like shut off on me or even almost cost me my life because the back tires were literally coming off the car. I’m in need of help. I’m tired of making payments on a car I haven’t even got to drive. I had to literally go and financed a whole Different car from a different dealership because Wii Auto won’t help.

Oct 5, 2021

The door latch on my driver side rear door just stopped working and it won’t shut at all.

Sep 28, 2021

The contact owns a 2015 Ford Focus. The contact stated that she had discovered that her vehicle had been placed under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact took the vehicle to a dealer; however, upon return of the vehicle, the contact stated that the vehicle stalled while driving home at 35 MPH. The contact stated that the check engine warning light had illuminated the instrument panel and that the vehicle eventually restarted after multiple attempts. The dealer was notified of the failure and an appointment was made to have the vehicle serviced. The failure persisted and the contact had the vehicle towed to the dealer. Once the vehicle was back in the possession of the dealer, they informed her that due to the size of the fuel tank, they could not repair the vehicle. The contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 66,844.

Mileage: 66,844

Sep 14, 2021

While driving to work, my transmission started to slip. On the freeway, if I pressed the gas pedal, my car would NOT go faster. Instead, my engine would rev to almost redline and my car would continue to coast, but loose momentum. Once the transmission downshifted to a lower gear, then the transmission would begin to work. Once I got into the City, I almost rear ended someone when the transmission surged. I was pushing the gas through an intersection, and suddenly my car lurched forward, the tires squealed, etc. I had to slam on my brakes to avoid slamming into the car in front of me.

Sep 4, 2021

The vehicle is slow to move when put into gear, (or from a stopped position on the road), and then suddenly lurches forward. This has been reported to several FORD car care centers but they do nothing about it and expect the driver to "adapt" to the way the car handles. This can cause an accident when making a turn from a stop because there is no acceptable predictability of it happening.

Aug 27, 2021

RPM jumps when pedal is not pushed. Car has issues going into reverse. TCM issues.

Jul 5, 2021 Crash

I hit a deer, lost control of my vehicle and rolled it twice. None of my air bags deployed and my 911 assist never dialed 911.

Apr 19, 2021

MY CAR IS STALLING WHILE IN MOTION AND AT A IDLE. IT WILL STALL AFTER SITTING IDLE FOR ABOUT 15 MINUTES. I HAVE BROUGHT IT TO A FORD SERVICE CENTER AND THEY REFUSED TO FIX THE RECALL BECAUSE THE DIAGNOSTIC MACHINE DID NOT SHOW A CODE WHEN THE CAR WAS HOOKED UP TO THE MACHINE.

Mileage: 90,000

Apr 3, 2021

TRANSMISSION HE RUNS WELL IN FIRST AND SECOND PERFECTLY AND IN THIRD SKATES

Mileage: 87,349

Mar 25, 2021

THE PUSH OPEN GAS COVER WON'T OPEN LEAVING ME STRANDED AT GAS STATION.

Mileage: 50,400

Mar 8, 2021

CAR WILL NOT START AFTER GAS IS PUT INTO THE CAR. TAKES A FEW TIMES TO START IT BACK UP AND WILL STALL IF NOT THROWN INTO DRIVE REAL QUICK AND SPEED OFF. RPM'S WILL CONSTANTLY RUN UP. TAKES A LOT OF POWER TO PICK UP SPEED OR GO UP A HILL.

Mileage: 173,000

Feb 1, 2021

THE TRANSMISSION THE GEARS WONT GO INTO REVERSE THERE WAS A RECALL ON TRANSMISSION CLUTCH STILL DIDN'T FIX THE PROBLEM ITS NOT EVEN 5 YEARS I HAVE HAD IT

Mileage: 72,000

Jan 21, 2021

HELLO, MY NAME IS [XXX]. I AM EMAILING YOU BECAUSE I HAVE A BIG PROBLEM/CONCERN. MY CAR HAD A RECALL ON SOMETHING IN THE TRANSMISSION. SO IN APRIL OF 2019 I TOOK MY CAR TO THE SHOP AT CARMEN FORD IN NEWCASTLE, DE WHERE I PURCHASED MY CAR FROM. WHEN I TOOK IT THERE THE CHECK ENGINE LIGHT FOR THE RECALL HAD CAME ON AND IT WAS JERKING. THEY CLAIM THEY FIXED IT. WELL IN THE BEGINNING OF DECEMBER 2019 MY CHECK ENGINE LIGHT CAME ON WITH THE SAME CODE AND WAS JERKING AGAIN. I TOOK IT BACK TO CARMEN FORD. THEY HAD MY CAR THREE WEEKS AND THEY SAID ALL THEY HAD TO DO WAS RESET TWO THINGS THAT WEREN'T MATCHING UP. THE SAME DAY I PICKED IT UP I HAD TO TAKE IT BACK BECAUSE IT WAS STILL JERKING. THEY HAD MY CAR TWO IN A HALF MORE WEEKS THAN CALLED ME AND SAID THAT 4 TECHS DROVE MY CAR AND THEY HAD NO PROBLEM AND IT WASN'T JERKING. SO I WENT UP THERE AGAIN ON JANUARY 13,2020 AND DID A RIDE TEST WITH BILL WHO AT THIS TIME HAD NOTICED THE JERKING MY CAR WAS DOING THAT I WAS TALKING ABOUT. WE TURNED AROUND AND WENT BACK TO CARMEN FORD WHERE HE SAID HE WILL LET THE TECHS NO IT'S JERKING NOW. TWO DAYS LATER HE CALLED ME AND SAID THE TECH DID A SHUTTER TEST AND IT'S NORMAL. HE SAID THAT SOMETIMES FORD CARS DO THE JERKING AND THAT IT IS NORMAL. I EXPLAINED TO THEM IT HAS ONLY DONE IT THESE TWO TIMES THAT MY CHECK ENGINE LIGHT CAME ON WITH THIS RECALL THING. HE SAID THERE IS NOTHING ELSE TO DO AND MY CAR WAS READY FOR PICK UP. I PICKED UP MY CAR ON FRIDAY, JANUARY 15,2020. WHEN I PICKED IT UP IT WAS MAKING A LOUDER NOISE THAN HAD BEEN, STILL JERKING VERY BAD AND NOW WILL NOT REVERSE. I CALLED THE SERVICE SHOP AT CARMEN FORD SATURDAY MORNING JANUARY 16,2020@ 10:30AM AND THEY BASICALLY BLEW ME OFF. THIS IS MY ONLY VEHICLE AND I HAVE TWO YOUNG CHILDREN THAN I HAVE TO DRIVE WITH IN THAT CAR AND I DON'T FEEL IT IS SAFE AND THEY ARE REFUSING TO FIX ANYTHING BUT KEEP TELLING ME IT'S FINE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 116,300

Dec 27, 2020

THE CAR HAS A HARD TIME ACCELERATING AND ALMOST ALMOST DOESNT SOMETIMES. THE ENGINE WAS SILENT BUT NOW THE ENGINE SEEMS KIND OF LOUD WHEN STARTING UP. THE CAR WAS IN MOTION ON THE STREET.

Dec 23, 2020 Fire

PARKED THE CAR, TURNED MOTOR OFF, SMELLED SMOKE, RELEASE INSIDE HOOD, MORE SMOKE COMING FROM UNDER HOOD, COULD NOT OPEN HOOD UP,FLAMES STARTED SHOOTING OUT, CALLED 911 WHO CALLED FIRE DEPARTMENT, SEVERAL SMALL EXPLOSIONS BEFORE FIRE DEPARTMENT, WHOLE FRONT CAR ENGULFED IN FLAMES. VEHICLE JUST TURNED 21000 MILES, H.AD NOT BEEN DRIVEN FOR A CAR SINCE I HAD 2 SURGERIES FOR FRACTURED FEET AND JUST STARTED DRIVING SEVERAL WEEKS AGO. DID DAMAGE TO MY SONS MOTOR HOME AND DRIVEWAY. VEHICLE HAD BEEN GARAGE KEPT SINCE NEW AND NO MAINTENANCE PERFORMED ON VEHICLE OTHER THAN 1 RECALL WHICH DEALER TOOK CARE OF IT IN 2/2020. LUCKLY NO ONE HURT. VEHICLE WAS STATIONARY AND JUST SHUT OFF WHEN INCIDENT OCCURRED. CAN GET PHOTOS FROM MY DAUGHTER-IN-LAW AS I DIDN'T TAKE ANY AT THE TIME. VEHICLE HAS BEEN DECLARED A TOTAL LOSS.*DT*JB

Mileage: 21,000

Dec 10, 2020

WHILE DRIVING MY CAR THE CENTER DISPLAY WHICH HAS MY ODOMETER AND DIGITAL SPEED AS WELL AS ANY WARNINGS FOR MY CAR SHOWED LINES ACROSS IT AND IT IS DIFFICULT TO READ. IN RESEARCHING IT I FOUND THIS IS A COMMON OCCURRENCE WITH THESE CARS AND IT WILL EVENTUALLY GO COMPLETELY BLACK AND NOT WORK AT ALL.

Mileage: 60,000

Aug 31, 2020

MY DAUGHTER WAS DRIVING MY CAR AND IT JUST STOPPED. WE HAD TO HAVE THE CAR TOWED. WE HAD THE MECHANIC COME TO THE HOUSE. THE CAR STARTED RIGHT UP. WE WENT AHEAD AND HAD THE BATTERY CHECKED. THE BATTERY WAS FINE. A WEEK LATER AND ON A CONTINUOUS BASIS WE'VE TRIED TO START THE CAR AND IT DOESN'T START AT ALL. THE SAME MESSAGE CONTINUES TO APPEAR STARTING SYSTEM FAULT.

Mileage: 103,000

Aug 25, 2020

THE VEHICLE HAS STALLED, AND STOPPED, AND WOULD NOT START IN MIDDLE OF TRAFFIC SEVERAL TIMES, INCLUDING THE LAST INCIDENT WHERE POLICE HAD TO ASSIST AT A RED LIGHT. SO TRAUMATIC, NOT DRIVEN SINCE AND CONTINUE TO PAY NOTES AND INSURANCE. HAVE HAD VECHILE TOWED TO DEALERSHIP SEVERAL TIMES, AND PROBLEM STILL EXISTS. PLEASE HELP. THANKS.

Mileage: 35,000

Aug 18, 2020 Fire

DRIVER STATEMENT = ON MY WAY HOME FROM WORK AT APPROXIMATELY 03:00(AM) I WAS DRIVING THE GOV TRAVELING WESTBOUND ON 72ND AVENUE PAST THE INTERSECTION OF PIERCE STREET. I NOTICED THE CABIN OF THE CAR STARTING TO FILL WITH SMOKE, THEN I NOTICED A SMALL FLAME UNDER THE HOOD OF THE CAR. SO THEN I IMMEDIATELY PULLED OVER GOT OUT OF THE CAR AND CALLED 911. WHEN THE ARVADA POLICE ARRIVED ON THE SCENE, THEY HAD A SMALL FIRE EXTINGUISHER WHICH THEY TRIED TO EXTINGUISH THE FIRE. SHORTLY AFTER THAT THE ARVADA FIRE DEPARTMENT ARRIVED AND PUT THE FIRE OUT. NO ONE WAS INJURED AND THERE WAS NOT ANY PROPERTY DAMAGE OTHER THAN THE GOV.*DT *JS

Mileage: 69,901

Jul 12, 2020

WENT INTO A STORE, PARKED IN PARKING SPOT, CAME OUT, GOT IN CAR, PLACED CAR IN REVERSE TO BACK OUT OF SPOT, CAR BEGAN TO BACK UP, THEN SLOWED DOWN AND STOPPED WITH ENGINE STILL ON,. I THEN PLACED CAR IN DRIVE, WENT FORWARD, THEN ATTEMPTED TO BACK OUT AGAIN, CAR BACKED UP, THEN SLOWED DOWN AGAIN, THEN JERKED REALLY HARD. AFTER WAITING FOR THE CARS PARKED ON THE RIGHT AND LEFT SIDE OF ME TO LEAVE, I PLACED CAR IN REVERSE AGAIN, IT STOPPED AGAIN, I PLACED CAR IN DRIVE, CAR ACCELERATED SLOWLY, THEN GAVE A HARD JERK AGAIN, AND I WAS ABLE TO DRIVE FORWARD AND MAKE A COMPLETE CIRCLE, AND DRIVE FORWARD OUT OF THE PARKING SPOT A HALF A MILE HOME . UPON ENTERING MY DRIVEWAY, CAR BEGAN TO ACCELERATE AND STOPPED WHEN I APPLIED THE BRAKES IMMEDIATELY. THE CAR SAT FOR 24HRS, I THEN TRIED TO START IT UP, IT STARTED UP, BUT WHEN I PLACED IT INTO REVERSE, IT DID NOT MOVE AT ALL.

Mileage: 52,915

Jul 9, 2020

I WAS DRIVING ON THE HIGHWAY GOING 60 AND MY STEERING WHEEL LOCKED UP AND AN ALERT POPPED UP ON MY DASH SAYING 'DRIVER ASSIST FAULT. REPAIR REQUIRED', IT WENT AWAY AFTER ABOUT 30 MINUTES BUT IT HAS HAPPENED ONCE AGAIN SINCE THEN AND THE FIRST OCCURRENCE ONLY HAPPENED YESTERDAY. AND AS WELL TO THAT MY TRANSMISSION WHICH IS A 6 SPEED IS STIFF AND STICKS A LOT WHERE I CAN'T CHANGE GEARS IMMEDIATELY.

Jun 11, 2020

I LITERALLY JUST BOUGHT THE CAR WITH THE SHUDDERING WHEN COMING OFF OF A COMPLETE STOP AND WAS TOLD IT WAS MY TIRES. I HAVE GOTTEN ALL NEW TIRES AND IT IS THE SAME PROBLEM NOT SOLVED. THEN MY CAR STARTED TO HAVE A BIGGER PROBLEM WITH THE RADIO ONE DAY OUT OF NO WHERE MY SPEAKERS STARTED TO BE STATICKY. THE NEXT DAY IT WAS STATIC AND VERY LOUD POPPING NOISE ALMOST MAKING ME GET INTO AN ACCIDENT ON THE HIGHWAY BECAUSE IT IS SO LOUD. I HAVE TO PULL OVER EVERY 10 MINUTES AND SHUT THE CAR OFF WITH MOST OF THE TIME THE NOISE STILL GOING WITH THE CAR OFF. NOW I CANNOT SEE ANYTHING ON MY RADIO SCREEN OTHER THAN THE DATE AND TIME WITH A BLACK SCREEN. I HAVE THE RADIO AND SCREEN OFF AND THIS LOUD POPPING / STATIC NOISE IS UNSAFE TILL THIS DAY. DUE TO THE PROBLEM I CANNOT DRIVE MY CAR ANYMORE. THERE HAS BEEN MANY COMPLAINTS ONLINE AND IN PERSON ABOUT IT BUT NOTHING IS DONE. *TR

Mileage: 72,000

May 22, 2020

VEHICLE STALLS, HIGH AND ERRATIC IDLE. *TR

Mileage: 47,500

May 18, 2020

WHEN IDLING FOR SO LONG THE CAR JUST DIED. I OPENED THE DOOR AND THE ALARM WENT HAYWIRE. THEN I HAVE TO WAIT 20 TO 30 MINUTES BEFORE I CAN RESTART THE CAR. NOTHING WILL WORK AFTER IT DOES THIS UNTIL IT'S ABLE TO BE RESTARTED. IT'S BEEN AT THE FORD DEALERSHIP. THEY REPLACED TRANSMISSION ISSUE, SAID THAT SHOULD FIX IT, BUT IT STILL KEEPS ON. *TR

Mileage: 94,025

Jan 30, 2020

I WAS HEADING HOME PULL INTO DRIVEWAY AND CAR JUST CUT OFF AND NEVER START BACK UP I WAIT FOR A HOUR CAR STAYED BACK UP HEADED OUT TO AUTO ZONE AND THEY PUT ON A HAND COMPUTER AND IT WAS CODED WITH INTERNAL CONTROL MODULE CALLED FIRE GAVE THEM THE VIN NUMBER AND WAS TOLD NOT A RECALL AFTER A READ THE RECALLS FROM JULY 2019

Mileage: 76,000

Jan 23, 2020 Crash

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND SPUN OUT IN THE MIDDLE OF TRAFFIC. THE CONTACT HAD HIT THE BARRIER AND THEN MOVED THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT WAS UNAWARE IF THE AIR BAGS DEPLOYED AND UNAWARE IF ANY WARNING LIGHTS HAD ILLUMINATED DURING THE FAILURE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AVIS FORD INC 29200 TELEGRAPH RD, SOUTHFIELD, MI 48034 WHERE THE VEHICLE WAS NOT DIAGNOSED BUT THE CONTACT WAS INFORMED THAT UPGRADE TO THE ENGINE SOFTWARE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THERE WAS A RECALL ON HIS VEHICLE UNDER NHTSA RECALL NUMBER18V735 (FUEL SYSTEM, GASOLINE) THAT HE LINKED TO THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN REFERENCE NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

Dec 18, 2019

RECALL #19N08. THE CAR HAS WHAT RECALL LETTER SAYS IS "A JUDDER OR SHUDDER ON LIGHT ACCELERATION FROM A STOP OR DURING SHIFT EVENTS"; ALTHOUGH MINE IS NOT 'LIGHT'. SEVERAL TIMES UPON ENTERING A MAIN STREET FROM A SIDE STREET THE CAR SHUDDER'S SO BADLY I ALMOST GET HIT. WHEN DRIVING ON A TURNPIKE, I ACCELERATE, AND IT SHUDDERS. AT A STOP, IT SHAKES & SHUDDERS FOR 3 OR 4 CAR LENGTHS. IT'S NOT SAFE & IT'S GOTTEN WORSE SINCE I GOT THE CAR. MATTHEW'S FORD IN BROKEN ARROW, OK SAYS I DO NOT HAVE A CLEAN TITLE AND WHEN I CALLED THE OKLAHOMA COMMISSION DMV OFFICE, THEY SAY THE TITLE IS 'BRANDED'. WHAT DOES THAT MEAN? AND, ONE OF THEM SAID THAT THE WARRANTY HAD BEEN CANCELLED, THEREFORE THERE CAN BE NO RECALL WORK DONE ON THE VEHICLE. THERE ARE SOME EXTENUATING CIRCUMSTANCES SURROUNDING THIS CAR. THE DEALERSHIP LIED TO ME ABOUT THE FINANCING (HURTING MY CREDIT AND FINANCES) AND WE ENDED UP IN A LAWSUIT, WHICH WAS SETTLED. I WOULD HOPE THAT THE DEALERSHIP WOULD NOT DO ANYTHING MEAN TO HURT ME FURTHER. DURING THE LAWSUIT THEY HAD PROVIDED ME WITH A TITLE, BUT IT WAS NOT NOTARIZED PROPERLY, AND I COULDN'T GET A TAG FOR ALMOST 9 MONTHS. WHEN WE SETTLED, I RECEIVED A GREEN TITLE EXACTLY LIKE I HAD ON OTHER CARS...SO I DON'T KNOW WHAT IS WRONG WITH IT THAT HINDERS ME FROM A RECALL REPAIR. I'M 74 AND HAVE BOUGHT A LOT OF CARS AND THE TITLE LOOKS EXACTLY THE SAME AS THE OTHERS, NO NOTATIONS OR STAMPS ON IT OR ANYTHING. I EVEN LOOKED ON CAR-FAX AND TALKED TO THE PREVIOUS OWNER (A FEMALE COLLEGE STUDENT) BEFORE AGREEING TO PURCHASE THE CAR. THERE WAS ONLY 32,000 MILES ON IT WHEN I FIRST LOOKED AT IT DECEMBER 17, 2018. JUST REMEMBERED...THE SALESMAN SNEAKED IN A "TIRE & WHEEL WARRANTY" FOR $1,600. I CANCELLED IT, BUT HAD NOTHING TO DO WITH MECHANICAL PART OF CAR AND WARRANTY PLACE SENT MONEY BACK TO THE DEALERSHIP, WHICH THEY KEPT.

Nov 30, 2019

I HAVE GOTTEN MY CAR TO THE DEALER FOR THE VARIOUS RECALLS AND MY CAR STILL IS UNSAFE FIVE SEPARATE INSTANCES MY CAR HAS SLOWED TO NEAR STOPPING AND THREE OF THOSE INSTANCES WHERE ON A MAJOR HIGHWAY WITH CHILDREN IN THE CAR OF THOSE THREE TIMES I'VE BEEN LUCKY THAT I HAVE STAYED AND CONTINUED TO DRIVE ON THE RIGHT NEAR THE EMERGENCY LANE. THIS CAR IS UNSAFE TO DRIVE I HAVE THE SAME INSTANCE AND EVERY RECALL IS SUPPOSED TO BE A SOLUTION TO THE PROBLEM. I'VE TAKEN IT TO THE DEALER TO CHECK ON IT AND EVERYTHING APPEARS TO BE WORKING PROPERLY UNTIL IT'S TIME TO DRIVE AND IT CONTINUES TO STALL AND STOP. I'VE MADE A COMPLAINT BEFORE REGARDING THIS VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE AND THERE IS STILL NO SOLUTION TO THE ISSUE THAT CAN END UP COSTING LIVES. THIS CAR NEEDS TO BE RECALLED DUE TO ITS UNSAFE CONDITION YET THE COMPANY REFUSES TO TAKE ACCOUNTABILITY FOR THIS SERIOUS SAFETY ISSUE.

Mileage: 40,000

Nov 15, 2019

RECEIVED RECALL NOTICE 18S32. I WENT TO FORD WEBSITE TO CHECK IF THERE ARE ANY OTHER RECALLS SO I COULD THEM WHILE DONE I'M OUT OF TOWN. THE ONLY RECALL IT LISTED IS THIS ONE, BUT WEBSITE SAYS RECALL INCOMPLETE

Oct 28, 2019

WHEN I COME TO A STOP AND BEGIN TO TAKE OFF MY CAR JERKS REALLY BAD LIKE MY GEARS ARE TRYING TO CATCH UP, IT SNATCHED SO BAD I WENT INTO ANOTHER LANE OF TRAFFIC IN THE RAIN. I HAVE HAD IT SENT BACK TO THE ORIGINAL DEALER AND IT WAS CLAIMED TO HAVE BEEN FIXED I DISAGREE STRONGLY.

Oct 3, 2019

FORD ISSUED A RECALL FOR MY FORD FOCUS BECAUSE THERE'S AN ISSUE WITH THE VEHICLE'S CLUTCH. EVERYTHING WAS SUPPOSED TO BE COVERED WITH NO EXPENSE TO ME. UPON DELIVERING THE CAR TO A FORD DEALERSHIP I WAS TOLD THAT I WOULD BE CHARGED $145 FOR THEM TO RUN A DIAGNOSTIC CHECK TO LOCATE THE SEVERITY OF THE ISSUE TO MY CLUTCH. IF THE RESULTS COME BACK SHOWING THE CLUTCH TO BE THE ISSUE THEN THE FEE WOULD BE WAIVED, BUT IF IT TURNS OUT TO BE ANOTHER ISSUE THEN I'D BE FOUND LIABLE FOR THE CHARGE. IN THIS INSTANCE BECAUSE THERE'S A RECALL THAT HAS BEEN ISSUED BY FORD, I DO NOT FEEL THAT I SHOULD BE GETTING CHARGED JUST TO HAVE THEM LOOK OVER THE VEHICLE.

Mileage: 98,000

Sep 4, 2019

I WAS DRIVING IN MORNING RUSH-HOUR TRAFFIC, CAR ENGINE SHUT OFF IN MIDDLE OF TRAFFIC AND WOULD NOT TURN BACK ON. AFTER ABOUT 20-30 MIN, IT STARTED AND I WAS ABLE TO MOVE TO SAFE AREA BEFORE IT SHUT DOWN AGAIN. I HAD IT TOWED TO A LOCAL FORD DEALER.

Mileage: 65,000

Aug 30, 2019

VEHICLE JUST TURNS OFF OUT OF NOW WHERE NO MATTER THE SPEED AND IT HAS BEEN TURNING OFF EVEN WHEN IT IS IN PARK.

Mileage: 82,000

Aug 21, 2019

MY CAN USED TO GET 400 PLUS MILES WHEN THE HAS TANK IS FULL. NOW IT GETS LESS AND STUDY GET LESS WHEN I FILL UP. WHEN I STEP ON THE ACCELERATOR THE CAR SOUND LIKE AIR RUSHING IN AND THE RPM'S REV UP WAY TO HIGH. THIS BEEN GOING ON FOR A FEW WEEKS. THIS HAPPEN WHILE DRIVING THE FREEWAY, HIGHWAY, AND THE NEIGHBORHOOD STREETS.

Jul 28, 2019

WHEN TURNING THE CAR VIBRATES AND SHAKES A LOTS AND MAKE SOME NOISE.NOT SURE WHAT THIS COULD BE BUT NEED HELP WITH THIS BEFORE SOMETHING HAPPENS. THIS HAPPENED UPON TURNING TAKE OFF,HIGHWAY, EXHILARATION IN CITY ALSO TOO. I JUST BOUGHT THE CAR I NOTICE THIRD A FRIEND BOUGHT THIS TO MY ATTENTION I THOUGHT IT WAS THE ALL WHEE WE DRIVE. BOUGHT CAR03-08-20 DRIVE OUT OF TOWN IN APRIL FOR WEDDING.

Mileage: 32,000

Jul 26, 2019

PURCHASED USED FROM A FORD DEALER USED 2015 FORD FOCUS. WAS TOLD THAT VEHICLE HAD TO LERN MY STYLE OF DRIVING. CAR SHUTTERS WHEN GOING ACCELERATING, TAKE TIME TO SHIFT BETWEEN 1,2,3, GEARS. ALSO SHUTTERS AT OTHER SPEEDS IN THE MIDDLE OF SHIFTING. CANNOT SHIFT QUICKLY FROM PARKED OR IN STOPPED POSITION LIKE AT A STOP LIGHT OR WHEN MERGING INTO TRAFFIC. CAR ALSO NOW REVS HIGH AND HAS TO BE COOLED DOWN AFTER DRIVING. I CANNOT TRUST VEHICLE TO BE DRIVEN BY OTHER FAMILY MEMBERS DUE TO TRANSMISSION AND ENGINE ACCELERATION PROBLEMS. HAS BEEN AN ONGOING PROBLEM BUT DEALERSHIP CHARGES FOR DIAGNOSTICS AND STATES THAT IT IS THE WAY I DRIVE.

Mileage: 69,000

Jul 24, 2019

THERE WAS A RECALL ISSUED FOR MY CAR AND THE MANUFACTURER HAS NOT PROVIDED A REMEDY.

Jul 24, 2019

MY HUSBAND WAS DRIVING THE CAR IN RUSH HOUR TRAFFIC, ON THE HIGHWAY, AND THE CAR SUDDENLY MADE 3 CLUNKS AND THEN THE CAR SUDDENLY STARTED LOSING POWER, ALMOST DIED OUT.HE COULD NOT GET THE CAR TO ACCELERATE, EVEN THOUGH HE WAS STEPPING ON THE GAS PEDAL. HE ALMOST GOT HIT. THIS IS NOT THE FIRST TIME THAT THE CAR HAS DONE THIS. THE FIRST TIME, IT STALLED OUT COMPLETELY AND LEFT HIM STRANDED ON THE HIGHWAY. FORD IS AWARE THAT THERE IS A STALL RISK, BUT THEY CAN NOT REPAIR THE CAR. I HAVE CONTACTED FORD HEADQUARTERS REGARDING THIS SAFETY ISSUE. I HAVE NOT HEARD BACK FROM THEM. THE 2015 FORD FOCUS HAS A BAD TRANSMISSION AND THE VEHICLE IS NOT SAFE TO DRIVE BECAUSE OF THE STALL RISK. THE DEALERSHIP THAT HAS HAD MY 2015 FORD FOCUS WILL NOT TRY TO REPEAT THE BEHAVIOR THAT CAUSED THE CAR TO COMPLETELY LOSE ACCELERATION. THEY KEEP TRYING TO GIVE THE VEHICLE BACK TO ME AND IT IS NOT FIXED!! FORD MOTORS NEEDS TO BE HELD ACCOUNTABLE FOR KNOWINGLY SELLING THE 2012-2016 FORD FOCUS WHEN THEY KNEW THAT ALL OF THESE CARS HAD BAD TRANSMISSIONS. WE DO NOT WANT THE CAR BACK. THESE VEHICLES SHOULD NOT BE ALLOWED TO BE DRIVEN BECAUSE OF THE STALL RISK.

Mileage: 95,000

Jul 24, 2019

THIS COMPLAINT IS IN REGARDS TO THE FORD FOCUS/FIESTA DPS6 TRANSMISSION ISSUE. DUE TO THE DRY DUAL CLUTCH SYSTEM ISSUE, THE VEHICLE ENGINE WOULD SHAKE AND RUMBLE VIOLENTLY WHILE MOVING. THIS MOSTLY OCCURS WHEN THE SUPPOSEDLY AUTOMATIC TRANSMISSION SHIFTING FROM THE FIRST AND SECOND GEAR. THE FIRST TIME I REPORTED THIS TO THE DEALER, THEY REPLACED THE CLUTCH WHICH STOPPED THE RUMBLE ISSUE UNTIL FEW MONTHS LATER, THE RUMBLE RETURNED. AGAIN I REPORTED THIS TO THE DEALERSHIP HOWEVER THIS TIME THEY BLAMED IT ON THE PURGE VALVE IN THE GAS TANK WHICH THEY REPLACED. THIS DID NOT FIX THE RUMBLE ISSUE AND THE DEALERSHIP DID NOT TRY TO VERIFY THE RUMBLE. THEY SIMPLY DID NOT ACKNOWLEDGE IT BY STATING THEY COULD NOT REPLICATE THE PROBLEM. FEW MONTHS LATER WHILE I WAS ON THE FREEWAY, THE RUMBLE OCCURRED AGAIN BUT WORSE THAN BEFORE. IMMEDIATELY MY VEHICLE LOST POWER AS IF IT'S STUCK AT FIRST GEAR. THE VEHICLE'S SPEED DROPPED TREMENDOUSLY WHICH IS EXTREMELY DANGEROUS SINCE I WAS ON THE FREEWAY AND EVERYONE WAS GOING 60+ MPH. LUCKILY I WAS ABLE TO PULL OVER SAFELY WITHOUT GETTING HIT. I RESTARTED THE VEHICLE AND IT RAN CONTINUE TO RUMBLE BUT NOT AS VIOLENTLY, THE CHECK ENGINE LIGHT WAS ON. I QUICKLY BROUGHT THE VEHICLE TO THE DEALERSHIP FOR REPAIR. EVEN THOUGH I HAVE A BUMPER TO BUMPER WARRANTY, THE WARRANTY COMPANY REFUSE TO COVER THE TRANSMISSION REPAIR BECAUSE THE DUAL CLUTCH SYSTEM IS TECHNICALLY A MANUAL CLUTCH. FOR THAT REASON THEY DO NOT COVER IT. AS A CONSUMER, WE HAVE NO IDEA EXACTLY WHAT TYPE OF PARTS THE VEHICLE CONTAINS. THE VEHICLE WAS ADVERTISED AS AUTOMATIC TRANSMISSION WHICH IN COMMON SENSE, IT DOES NOT CONTAIN A MANUAL CLUTCH. THE DEALERSHIP WAS REQUESTING $2000+ FEE TO REPLACE THIS CLUTCH. AT THE SAME TIME OF THIS INSPECTION, THE PURGE VALVE IN THE GAS TANK WAS ALSO DEFECTED AND NEEDS TO BE REPLACED.

Mileage: 84,000

Jul 24, 2019

AFTER 3 WEEKS OF PURCHASING A NEW 2015, WE EXPERIENCE SEVERE TRANSMISSION SLIPPING AND SHUDDERING . STEERING COLUMN SHAKE, SHIFTS UP AND DOWN FORCED AND NOT ACCURATE. SLUGGISH PERFORMANCE TO THE POINT OF BEING A SEVERE SAFETY HAZARD. HELP ME. FORD SAID IT WAS MY FAULT, REFUSED TO GENERATE A WORK ORDER. 2ND TIME DIF DEALER SAID IT WAS NORMAL GO AWAY NO WORK ORDER EVEN. 3RD VISIT THEY SAID LEAVE IT FOR 30 DAYS, I CAN'T. THEY WOULDN'T GIVE ME A LOANER.4 TRY THEY SAID DON'T KNOW WHAT U TALKING ABOUT. I NEED FORD TO BUY THIS CAR BACK.HELP. I WILL GIVE MY CAR TO NHTSA TO VERIFY AND USE FREE OF CHARGE. THEY CAN KEEP IT.

Jul 16, 2019

CAR HESITATES AND DOES NOT SHIFT SMOOTHLY. TAKE OFFS ARE DANGEROUS BECAUSE CAR SHIFTS RADICALLY.

Jul 14, 2019

A/C SOMETIMES REDUCES TO ALMOST NO AIR AND LITTLE COOLING, DEALER SAYS THE A/C CONDENSOR IS FREEZING INTO A BLOCK OF ICE DUE TO FAILING SENSOR(S), BUT THE COMPUTER DOES NOT STORE A CODE SO THEY WON'T REPLACE ANY SENSORS UNTIL THE A/C FAILS AND I BRING IT IN WHILE IT IS IN FAILURE MODE!!! REALLY CONVENIENT IN THE NO. CAL. SUMMER OF 100 PLUS DEGREE HEAT!!!! THIS HAS BEEN OCCURRING SINCE 2017 WITH NO REPAIRS MADE!!!

Mileage: 34,000

Jul 14, 2019

THE CAR SHUDDERED AND JERKED WHEN STOPPED AND ON ACCELERATION FROM A STOP. A METAL GRINDING CAN BE HEARD FROM THE ENGINE WHILE DRIVING DURING THIS JERKING FROM ACCELERATION. THE CAR WOULD LOSE POWER WHILE DRIVING. ONE TIME, THE CAR STALLED, RESULTING IN LOSE OF POWER, WHILE I WAS TURNING LEFT THROUGH AN INTERSECTION. I HAVE BROUGHT THE CAR INTO THE DEALERSHIP FOR REPAIR MANY TIMES WITH NO RESOLUTION OF THESE SYMPTOMS.

Mileage: 22,000

Jul 2, 2019

TOOK MY CAR FOR TCM REPAIR - DEALERSHIP FOUND ANOTHER SENSOR ISSUE NEEDING TO BE REPLACED 4 DAYS LATER TRANSMISSION FAULT SERVICE NOW AND HILLSIDE ASSIST UNAVAILABLE ERRORS CAME ON. WHEN ACCELORATING FROM A STOP THE CAR HAS A HARD TIME SHIFTING GEARS. CAR IS BACK AT DEALERSHIP BUT THE MECHANICS AND SERVICE DIRECTOR SAY THEY HAVE NEVER HEARD OF SUCH ISSUES. IT IS ALL OVER THE INTERNET(OVER 4971 COMPLAINTS) ABOUT FORD FOCUS TRANSMISSION ISSUES

Mileage: 71,000

Jun 28, 2019

THE PROBLEM IS THE CLUTCH ASSEMBLY AND I DON'T KNOW WHY FORD HASN'T PLACED A RECALL ON THIS. MANY OWNERS ARE HAVING TO DEAL WITH THIS KNOWN ISSUE.

Jun 26, 2019

RECALL WITH THE PCM AND TCM ON THIS VEHICLE ARE A ISSUE CONSISTENTLY EVERY SEVERAL MONTHS IT IS BACK AT THE DEALERSHIP GETTING REPAIRED. THE RECALL ONLY COVERS THE VEHICLE TILL 80,000 MILES. UNFORTUNATELY SINCE IT NEEDS WORK (UNDER RECALL ISSUE) EVERY COUPLE OF MONTHS TO KEEP THE CAR RUNNING I AM AT A LOSS AS TO WHAT I AM SUPPOSED TO DO WHEN MY CAR HITS 80,000. THE CAR HAS A HARD SHIFT, SOMETIMES WILL NOT REVERSE, SOMETIMES WILL NOT START, SOMETIMES WILL NOT PASS 1ST GEAR.

Mileage: 62,000

May 26, 2019

THE TRUNK SUSPENSIONS ARE NOT ADEQUATE AND HAVE ALLOWED THE TRUNK TO CLOSE ON THE OWNERS AND FAMILY MEMBERS NUMEROUS TIMES CAUSING ABRASIONS AND HEMATOMAS. THE DEALERSHIP SERVICE REPRESENTATIVES WERE NOTIFIED SEVERAL TIMES, HERE IN KINGMAN, AZ. VEHICLE WAS PURCHASED, NEW IN EUGENE, OREGON AND THIS PROBLEM WAS EVIDENT. "NO CORRECTIONS ARE AVAILABLE." WHY?

Apr 30, 2019

WILL DRIVING DOWN THE STREET THE OTHER DAY MY CAR STALLED OUT WELL DRIVING THIS IS NOT THE FIRST TIME THIS HAS HAPPENED NOT ONLY THAT BUT WHEN YOU ACCELERATE MY CAR GRINDS WHILE SHIFTING GEARS THE FORD DEALERSHIP ALREADY TOLD ME IT'S DUE TO MY RECALL ISSUE BUT WHEN ASKED TO FIX IT THEY TOLD ME I WAS GOING TO HAVE TO PAY THEM FIRST MY CHILDREN WERE IN MY CAR HAD WE BEEN ON THE HIGHWAY WE COULD HAVE BEEN DEAD SOMETHING NEEDS TO BE DONE ABOUT THIS NEEDS TO BE DONE AS SOON AS POSSIBLE BECAUSE I AM TELLING YOU RIGHT NOW IF SOMETHING HAPPENS TO ME OR MY FAMILY I WILL HOLD WHOEVER IS READING THIS EMAIL AND FORWARD PERSONALLY RESPONSIBLE

Mileage: 65,987

Feb 2, 2019

THE TRANSMISSION WARNING LIGHT CAME ON AND THE CAR WAS SPUTTERING BECAUSE OF THE DRY CLUTCH. IT HAPPENED WHEN THE CAR WAS IN MOTION ON A CITY STREET

Mileage: 66,583

Jan 11, 2019

TAKATA RECALL MY TRANSMISSION HAS BEEN BAD ON MY 2015 SINCE I PURCHASED IT ON 10/01/16. I TRIED TELLING THE MANUFACTURES AFTER I DROVE IT AROUND TOWN AWHILE. IT WAS JERKING AND WOULDN'T GET POWER TO DRIVE. I'VE BEEN TRYING TO TAKE IT TO DEALERSHIPS FOR 2 YEARS AND THEY HAVEN'T TRIED FIXING IT. I WOULD LIKE AN ARBITRATION AGREEMENT.

Dec 29, 2018

I HAVE HAD THIS CAR FOR ALMOST 2 YEARS. ALMOST EVERYDAY WHEN I DRIVE THE CAR, IT STALL, SLIPPED OR DOESN'T WANT TO GO AT TAKE OFF. THERE HAS BEEN MANY TIME WHERE I PRESS THE GAS TO GO WHILE IN DRIVE AND IT WON'T GO AND ACTS LIKE IT'S IN NEUTRAL. I HAVE ALMOST GOTTEN IN CAR ACCIDENTS BECAUSE OF THIS PROBLEM. THE TRANSMISSION IS HORRIBLE. IT'S THE DUAL-CLUTCH TRANSMISSION. THEY HAVE EVEN SENT OUT A LETTER STATING THAT IT'S THE TRANSMISSION AND IF YOU HAVE HAD IT SERVICES 3 OR MORE TIMES, YOU CAN GET CASH OR REPLACEMENT CAR. I DON'T HAVE THE MONEY TO GO GET IT CHECKED OUT 3 TIMES AND I ALSO DON'T REALLY NEED TO BECAUSE I ALREADY KNOW THE PROBLEM. THIS IS VERY DANGEROUS AND CAN CAUSE A MAJOR ACCIDENT.

Dec 22, 2018

HELLO, MY VEHICLE STOPPED WORKING TWICE WHILE I WAS DRIVING ON CITY STREETS (THIS TUESDAY 12/18/2018 AND THURSDAY 12/20/2018). THE FIRST TIME IT HAPPENED I WAS STOPPED AT A RED LIGHT AND THE SECOND TIME THE CARE WAS IN MOTION WHEN IT FIRST HAPPENED, THE OIL INDICATOR AND CHECK ENGINE LIGHT CAME ON. OIL WAS PUT IN THE CAR AND UNFORTUNATELY THAT DIDN'T SOLVE THE PROBLEM SINCE IT HAPPENED AGAIN ON THURSDAY 12/20/2018. WHEN THE VEHICLE STOPPED ON 12/20/2018, THE ENGINE LIGHT CAME ON AS WELL AS THE BATTERY LIGH. I HAD THE CAR TOWED TO A FORD DEALERSHIP ON 12/20/2018 AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I AM AFRAID OF IT HAPPENING AGAIN.

Mileage: 46,740

Oct 29, 2018

WHEN ACCELERATING MY CAR SHUTTER LIKE CAUSING THE CAR TO SHAKE.

Mileage: 42,000

Oct 27, 2018

AIR CONDITIONING SYSTEM, AFTER ABOUT 45 MINUTES OF USE, WILL GREATLY REDUCE FAN SPEED. DEALER SAYS CONDENSOR MAY BE FREEZING UP DUE TO A BAD SENSOR. THE CAR DOES NOT STORE A CODE FOR THE DEALER TO DIAGNOSE WHICH SENSOR IS BAD SO THEY WON'T FIX IT. DEALER SAYS NEXT TIME IT IS IN FAILURE MODE, BRING IT IN TO TRY TO GET A CODE.

Mileage: 25,000

Sep 4, 2018

TAKATA RECALL MY CLUTCH WAS MESSED UP IN THIS CAR WHEN I FIRST LEASED IT FROM US AUTO SALES BACK IN FEBRUARY 2017 AND I HAD RENTAL FOR A WEEK ONLY BECAUSE THE WARRANTY COVERED IT. NOW THE CLUTCH IS MESSED AGAIN AND I WAS TOLD I'LL HAVE TO PAY $2000 FOR IT TO BE FIX! IS THERE ANYWAY YOU GUYS CAN RECALL MY CAR BECAUSE I DON'T HAVE THAT KIND OF MONEY TO KEEP SPENDING ON THIS CAR BECAUSE THE SAME PROBLEM KEEP OCCURRING. IS ALWAYS JERKS AND DON'T ACCELERATE THE SPEED OF THE CAR THIS ALWAYS HAPPENS ANYWHERE.

Mileage: 4,300

Jul 17, 2018

MY CAR JERKS WHEN TRYING TO ACCELERATE MAYBE TRANSMISSION RELATED . THIS HAS BEEN BEEN HAPPENING SINCE I'VE HAD THE CAR BUT NEVER THOUGHT ANYTHING OF IT UNTIL I DROVE A FRIENDS CAR AND IT DIDN'T DO IT

Mileage: 50

Apr 24, 2018

FROM THE VERY FIRST YEAR THAT I BOUGHT THIS CAR, (2015) IT HAS HAD MULTIPLE PROBLEMS WITH IT; IT SHAKES, SHUTTERS, 9EVEN AT 40-50 MPH) USES WAY TOO MUCH GAS, IT HAD A BADLY CORRODED BATTERY, THE CLUTCH AND TRANSMISSION BOTH, HAD PROBLEMS AND RECALLS!! I WAS RAISED, BELIEVING THAT EITHER FORD OR CHEVROLET, WERE THE AMERICAN CARS TO OWN; NOT ANYMORE, CUSTOMER SERVICE, AFTER THE SALE, IS A JOKE; BOTH AUTONATION'S (850 N. BURLESON BLVD, BURLESON, TX 76028 AND THE 5000 BRYANT IRVIN RD, 76132 LOCATIONS ARE HORRIBLE!! AFTER I PAY THIS LOSER OF A CAR OFF, I WILL NEVER BUY FORD AGAIN!!!

Mileage: 32,098

Apr 12, 2018 Crash

I HAVE BROUGHT THIS VEHICLE,OR ATTEMPTED TO BRING IT,INTO THE DEALERSHIP SERVICE DEPARTMENT MULTIPLE TIMES FOR THE SHUDDERING,STALLING,OVERHEAT FOR NO REASON WITH SYSTEM SHUT OFF,ETC . AT TAKE-OFF FROM DRIVEWAY,HIGHWAY METERING LIGHTS,LIGHTED SIGNALS,& STOP SIGNS THE CAR(AUTOMATIC TRANSMISSION)WILL EITHER SHUDDER AND BOUNCE LIKE A MANUAL TRANSMISSION NOT PROPERLY SHIFTED OR INITIALLY ROLL SLIGHTLY AND THEN STALL AS IF IN NEUTRAL.THE RPMS WILL REV, BUT THE CAR WILL NOT MOVE.I HAVE NARROWLY MISSED MANY REAR-END ACCIDENTS.I HAVE PAID WELL OVER A THOUSAND DOLLARS JUST ON RENTAL CAR FEES WHILE NOT ABLE TO DRIVE THIS CAR.THE SERVICE DEPARTMENT REFUSED TO GIVE ME AN APPOINTMENT OR TAKE IT IN FOR MANY MONTHS BECAUSE ACCORDING TO THEM THEY DID NOT HAVE THE REQUIRED PARTS. ON OTHER ATTEMPTS THEY WOULD TELL ME THEY DID NOT HAVE THE CODE POP UP THAT ANYTHING WAS WRONG. AUGUST 2017, AFTER THE DEALERSHIP HAD MY CAR FOR MULTIPLE DAYS WHEN PROMISED BACK SAME OR NEXT DAY,THEY TOLD ME THERE WAS NOTHING WRONG & I SHOWED THEM A PICTURE I TOOK OF THE CONTROL PANEL,THEN THEY FINALLY TOOK IT BACK TO WORK ON. I ALSO HAD THE CHECK ENGINE LIGHT ON & SHUDDERING IMMEDIATELY WHEN PICKING IT UP FROM SERVICE.I WAS TOLD THERE WAS NOTHING MORE THEY COULD DO AND THEY REFUSED TO PUT WHY I BROUGHT IT IN FOR IN THE WORK ORDERS EACH TIME I BROUGHT IT IN.NOV 7-DEC 5 2017,THEY HAD THE CAR FOR AN ENTIRE MONTH.SERVICE TOLD THE FORD FACILITATOR & ME THAT THERE WAS NOTHING WRONG WITH THE CAR NO SHUDDERING, NO SOUNDS. AFTER ALMOST AN ENTIRE MONTH THEY SUDDENLY DECIDED THE CAR NEEDED A FULL BRAKE JOB WHICH DID NOTHING FOR THE SHUDDERING/STALLING.THEY ALSO LET THE BATTERY DIE.FORD MOTOR COMPANY REFUSED BUYBACKS BECAUSE THE WORK ORDERS DID NOT SAY WHY IT WAS BROUGHT IN. I TOLD THEM I WOULD HAVE AN ACCIDENT. I WAS TRYING TO LEAVE MY DRIVEWAY. THE CAR STALLED AND THE FRONT OF MY CAR WAS SLAMMED INTO BY AN SUV.

Nov 25, 2017

I WAS DRIVING DOWN A COUNTY ROAD, TRAVELING ABOUT 25 MPH AS I WAS ABOUT TO MAKE A TURN, WHEN MY POWER STEERING COMPLETELY FAILS. I NEARLY DROVE STRAIGHT THROUGH A METAL FENCE TRYING TO MAKE THE TURN TO GET OFF THE ROAD. NOW WHEN I TURN MY KEY FORWARD MY CARS COMPUTER SENDS A MESSAGE SAYING "STEERING LOSS, SAFELY PARK VEHICLE" THE ISSUE I AM REFERRING TO BY CHECKING "UNKNOWN/OTHER" IS A SHUDDERING TRANSMISSION. EVERYTIME MY CAR IS GOING THROUGH FIRST GEAR THE TRANSMISSION SHUDDERS. THIS GETS MUCH WORSE WHEN WHEN MY CAR IS CLOSE TO BEING DUE FOR AN OIL CHANGE. IVE SERVICED THE CAR REGULARLY AND SOME MONTHS HAD TO GET MULTIPLE OIL CHANGES TO TRY AND COMBAT THE TRANSMISSION SHUDDERING.

Mileage: 79,000

Nov 11, 2017

I AM AWARE THAT THE 2013 AND 2014 FORD FOCUS' HAVE A ISSUE THAT WAS RECALLABLE. MY 2015 FORD FOCUS HAS THE SAME ISSUE. DURING THE TRANSITION FROM 1ST TO 2ND GEAR THE CAR SHUTTERS WHICH INDICATES A TRANSMISSION ISSUE. I AM WORRIED THE TRANSMISSION WILL GO OUT OR CAUSE ME TO WRECK IN THE FUTURE. AGAIN, I DO KNOW THAT PREVIOUS YEAR CARS OF THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM AND WERE RECALLED.

Sep 21, 2017

ROUGH IDLING AT STOPPING POSITION, STALLING, CUTTING OFF IN TRAFFIC, CHECK ENGINE LIGHT, CODE P0507 IDLE AIR CONTROL VALVE THROTTLE BODY. CAR CUTTING OFF IN TRAFFIC WHILE SHIFTING DOWN

Mileage: 15

Aug 8, 2017

SINCE PURCHASING MY 2015 FORD FOCUS BRAND NEW IN JULY 2015, I WAS STONEWALLED BY TWO DEALERSHIPS OVER THE CLUTCH SHUDDERING/JERKING/JUMPING ISSUE BEFORE A THIRD DEALERSHIP (IN ANOTHER STATE!) FINALLY REPLACED IT. SHORTLY AFTER I HAD A FRONT COVER OIL LEAK THAT WAS REPAIRED UNDER WARRANTY. THEN, ONE DAY I WAS DRIVING AND THE LIGHTS ON THE VISOR AND RADIO CONTROLS STOPPED WORKING, THEY FIXED MOST OF IT BUT THE PASSENGER VISOR LIGHT STILL DOESN'T WORK. SHORTLY AFTER THAT I STARTED HEARING A POPPING SOUND IN THE RADIO, THEN THE RADIO STOPPED WORKING COMPLETELY. TODAY AS I WAS DRIVING ON THE FREEWAY ON MY WAY TO WORK THE TRANSMISSION BLEW WITH NO PRIOR WARNING. I HEARD A LOUD NOISE, THEN THE ENGINE REVVED AND THE CAR SLOWED DOWN. THE CHECK ENGINE LIGHT STARTED FLASHING AND I WAS ABLE TO MOVE TO THE SHOULDER OF THE HIGHWAY. A PUDDLE OF TRANSMISSION FLUID WAS UNDER THE CAR AFTER IT WAS TOWED AWAY.

Mileage: 80,213

Jul 29, 2017

"MAJOR TRANSMISSION ISSUES"! WARNING & BUYER BEWARE: THIS VEHICLE IS NOT SAFE TO DRIVE AND HAS AN OPEN CLAIM UNDER THE STATES LEMON LAW POLICY. ON 7/22/17 AFTER MULTIPLE REPAIRS AS STATED IN THIS COMPLAINT, THE VEHICLE PROPELLED FORWARD BEHIND TRAFFIC ON A MAJOR ROADWAY AT A RAILROAD STOP TOWARDS THE GATES WITH AN ONCOMING TRAIN. REPORTED THE INCIDENT TO FORD AND FORD WILL NOT COVER THE REPAIRS. THE TRANSMISSION NEEDS TO BE REPLACED ON THIS VEHICLE AND HAS HAD MULTIPLE CLUTCH REPLACEMENTS AT FORD. THERE HAVE BEEN APPROXIMATELY 18 SERVICE VISITS AT THE DEALERSHIP SINCE THE DELIVERY DATE OF 12/15/15. ONBOARD SYNC SYSTEM- DOES NOT WORK PROPERLY AFTER MULTIPLE REPAIRS. FORD SERVICE MANAGER HAS WARNED THAT THE TRANSMISSION ISSUES ARE NOT REPAIRABLE AND THE ISSUES WILL CONTINUE TO OCCUR DESPITE CLUTCH AND TRANSMISSION REPAIRS.

Mileage: 37,000

Jul 15, 2017

THE TRANSMISSION JUMPS,JERKS ...WHEN I START TO LEAVE AN AREA.FEELS LIKE THE TRANSMISSION IS SLIPPING.!!. WHEN I START THE CAR TO LEAVE MY DRIVEWAY OR EVERYTIME I LEAVE AN AREA,ALSO AT RED LIGHTS,ETC. ITS BEEN THIS WAY EVERY SINCE I BOUGHT IT BUT GILLIE HYDE SERVICE DEPT (WHERE I BOUGHT THE CAR )SAID IT WAS NORMAL WHEN I TOOK IT BACK.ALLTHOUGH I STILL HAVE THE CAR.VERY DISAPPOINTED WITH THIS ISSUE

Mileage: 28,484

Jul 12, 2017

TRANSMISSION LOSES POWER RANDOMLY. ALSO, SHIFTING IS JUMPY, WHEN GOING FROM STOP, AT TIMES. HAVE CONTACTED DEALER AND WAS TOLD THIS WAS COMMON OF THIS PARTICULAR TRANSMISSION. THIS HAS HAPPENED MORE THAN ONCE. I AM JUST USING TODAY'S DATE AS ONE OF MANY! STARTED ON THE FIRST DAY I HAD THE CAR.

Mileage: 5

Jun 21, 2017

THE CLUTCH IN THE AUTOMATIC TRANSMISSION WAS SWITCHED OUT TWICE BECAUSE OF ITS DEFECTIVE PERFORMANCE. I TOOK IT BACK TO THE FORD DISTRIBUTOR, WHERE IT WAS PURCHASED AND CARED FOR, THE 3RD TIME AND IT WAS SUPPOSABLY ATTENDED TO AND CORRECTED BY REBOOTING THE COMPUTER SYSTEM. THE CAR SHUTTERS AND DRIVES POORLY. I PURCHASED A BRAND NEW TITANIUM, TOP DOLLAR, AND RECEIVED A LEMON THAT DRIVES TERRIBLY. ALSO, THE USB PLUGS DO NOT WORK. AND HAVE BEEN ATTENDED TO 3 TIMES, WITH NO AVAIL. I HAVE BEEN TOLD BY THE SERVICE MANAGER, THE GENERAL MANAGER, AND MECHANIC THAT THE SPECIFIC MODEL IS DEFECTIVE. THAT THEY JUST CAN'T GET THE CLUTCH RIGHT. AND THAT IT IS A LEMON. IT IS MY RIGHT, AS A CONSUMER, WHO THOUGHT SHE WAS BUYING THE BEST OF AMERICA'S CARS, AND PAID FULL PRICE, TO BE REIMBURSED AND COMPENSATED.

Jun 13, 2017

RECALL NHTSA # 15V436 (FORD RECALL #15C06) IS ON THE C-MAX BODY CONTROL MODULE. THIS HAS CAUSED THE ENTIRE CAR TO NOT START. IT WAS BROUGHT IN FOR SERVICE 7/3/17 AND I HAVE NO UPDATES. THE RECALL WAS ISSUED 7/1/15 AND THE CAR, ITSELF, WAS PURCHASED THE NEXT 8/2015 SO IT WAS SOLD WITH A KNOWN RECALL AND NOW, 2 YEARS LATER, IT'S VERY CONCERNING THAT A FIX IS STILL NOT READILY AVAILABLE WHEN BROUGHT IT FOR SERVICE.

Mileage: 9,900

Jun 6, 2017

A/C NOT HEATING PROPERLY, DEALER SAYS CAN'T FIND PROBLEM, I EXPECT AS MUCH FOR WARRANTY WORK. SOUNDS LIKE STRANGE NOISES UNDER DASH.

Mileage: 7,500

Apr 5, 2017

MY CAR STALLS SHAKES AND STUDDERS WHEN I ACCELERATE, EVEN AFTER I TURN THE TRACTION CONTROL OFF IT CONTINUES ,I'VE NEARLY BEEN REAR ENDED PLENTY OF TIMES. I DON'T FEEL SAFE AND EITHER DOES MY PASSENGERS AS AND I'M SURE THIS JERKING AS AND TIRE SPINNING WILL CAUSE OTHER PROBLEMS.

Mileage: 45,000

Oct 2, 2016

MY CAR SHAKES TERRIBLY WHEN GOING INTO AND OUT OF FIRST GEAR. TRANSMISSION ISSUE I ASSUME. BOUGHT MY CAR BRAND NEW WITH 2 MILES ON IT IN AUGUST OF 2015. HAS BEEN DOING THIS EVER SINCE. I GET MY REGULAR OIL CHANGES AND DRIVE NORMALLY

Mileage: 2

Aug 14, 2016

THE SUNROOF GLASS EXPLODED, NOTHING HIT IT AND THERE WERE NO OTHER VEHICLES NEARBY.

Aug 4, 2016

HAVE HAD MY FORD FOCUS JUST OVER 2 MONTHS. WHEN I BOUGHT IT NOTICED THAT IT SEEMED TO HESITATE WITH ACCELERATION AFTER I COME TO A COMPLETE STOP. TOOK IT BACK TO DEALER THEY ASSURED ME THAT THEY RESET MY TRANSMISSION AND EVERYTHING WOULD BE FINE. IT STILL HAS BEEN DOING IT. HAVE ANOTHER APPOINTMENT WITH DEALERSHIP TO SEE WHAT MY OPTIONS ARE. IT DOES WELL ON THE HIGHWAY BUT ON THE STREET OR REGULAR TRAFFIC IT DOES IT EVERY TIME. IT BOTHERS ME BECAUSE IVE BEEN ALMOST HIT A COUPLE TIMES BECAUSE IT SHAKES AND THEN GOES.

Mileage: 32,000

Aug 3, 2016

ACCELERATION ISSUES UP ACCELERATION IT FEELS AS IF THE FORD FOCUS IS STRUGGLING TO ACCEL WITH WORRIES ME SINCE I JUST BOUGHT IT NO EVEN A WEEK AGO. I THINK FORD NEEDS TO CHECK IN TO THE MULTIPLE DIFFERENT ISSUES BEING REPORTED ABOUT THESE CARS FOR BEING BASICALLY BRAND NEW I SHOULD NOT HAVE ISSUES ON ACCELERATION.

Jun 1, 2016

A COMMON PROBLEM WITH THE FRONT GRILLS COMING LOOS AND POPPING OUT WHEN DRIVING, CREATING A SAFETY ISSUE. WHILE THE GRILL IS LARGELY COSMETIC IF IT FALLS OUT AND IS RUN OVER OR HITS ANOTHER VEHICLE IT CAN POSE A SAFETY RISK. NOTICED THIS HAPPENING ON MY OWN CAR AND GOOGLED IT, HUNDREDS OF OTHERS HAVE ALSO REPORTED THE SAME ISSUE, NO RECALL OR EVEN TSB.

Mileage: 3,500

Feb 5, 2016 Fire

AFTER STOPPING TO GET GAS ON I-80 AT A SERVICE AREA IN INDIANA WITH THE CAR IN PARK AND NOT RUNNING THE ENGINE CAUGHT ON FIRE. THE CAR IS A NEW VEHICLE, STILL UNDER WARRANTY WITH ABOUT 5,000 MILES ON IT. FORD DETERMINED THAT THE FIRE WOULD NOT BE COVERED BY WARRANTY. THEY OFFERED NO PROOF, AND STATED THAT WE COULD NOT APPEAL THE CASE.

Mileage: 5,000

Nov 13, 2015

I BOUGHT THIS CAR LESS THAN 6 MOS. AGO. IT HAS HAD 2 RECALLS SO FAR. THE TRANSMISSION HAS A PROBLEM. IT JUMPS AND ACTS LIKE IT IS GOING TO DIE. TWICE WHEN I HAVE STARTED IT THERE WAS A KNOCKING LIKE THE ENGINE HAD SOMETHING WRONG. WHEN I CHANGED THE GEAR THE KNOCKING QUIT. WHEN I RUN THE HEATER THERE IS A BURNING SMELL. I TOOK IT IN AND TOLD THEM I WAS AFRAID TO DRIVE IT AND THEY DID THE RECALLS THEN TOLD ME THEY COULDN'T MAKE IT DO THE OTHER THINGS I HAD MENTIONED. I ASK THEM TO PUT ME IN SOMETHING ELSE AND THEY SAID I WOULD HAVE TO PAY $400.00-$500.00 A MONTH PAYMENT. I BELIEVE FORD KNEW OF THIS PROBLEM BUT CONTINUES TO SELL THEM SO WHEN PEOPLE COMPLAIN THEY CAN CHARGE THEM MORE MONEY. I AM A 55 YEAR OLD WOMAN THAT DRIVES 120 MILES A DAY BACK AND FORTH TO WORK. WHEN I GET OFF WORK I DRIVE HOME IN THE DARK. I AM AFRAID TO DRIVE THIS CAR!!! FORD WON'T DO ANYTHING ABOUT IT! SOMEONE IS GOING TO GET KILLED IN THIS CAR BECAUSE OF THE ENGINE HESITATION. I PICKED IT UP AND NOW IT IS WORSE! WHEN I TURN THE CORNER IT DOES THAT JERKING THING NOW LIKE IT IS GOING TO DIE. I HOPE YOU CAN HELP PROTECT CONSUMERS . THE JERKING HAPPENS WHEN YOU ARE DRIVING, TAKING OFF AND NOW EVEN WHEN YOU ARE TURNING. THE KNOCKING NOISE THE FIRST TIME WAS WHEN I WAS BACKING UP AND THE SECOND TIME WAS WHEN IT WAS IN PARK AND I HAD JUST STARTED IT.

Mileage: 120

Aug 19, 2015

I WAS ATTEMPTING TO CROSS A BUSY HIGHWAY. WHEN I ACCELERATED THE GAS PEDAL HAD TO BE PUSHED TO THE FLOOR IN ORDER FOR THE VEHICLE TO RESPOND ALMOST CAUSING ME TO BE HIT BY ONCOMING TRAFFIC. THIS SLUGGISHNESS CONTINUED AS WELL AS HARD JOLTING FORWARD SHIFTS AFTER INITIAL ACCELERATION AND EVENTUALLY A FORWARD JERKING LOUD DOWNSHIFT NOISE WHEN STOPPING. THESE PROBLEMS CONTINUED, VEHICLE WAS TAKEN TO DEALERSHIP. THEY ACKNOWLEDGE IT IS A TRANSMISSION PROBLEM BUT REFUSE TO COVER IT.

Mileage: 34,000