High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER, AND SEVERAL ELECTRICAL FUNCTIONS. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPA FORD (570 SOSCOL AVE, NAPA, CA 94559, (707) 255-2580) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER, AND SEVERAL ELECTRICAL FUNCTIONS. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPA FORD (570 SOSCOL AVE, NAPA, CA 94559, (707) 255-2580) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
THE WALL CHARGER IS MELTING OUR OUTLET BECAUSE IT IS OVERHEATING WHEN IT'S CHARGING THE CAR.
THE WALL CHARGER IS MELTING OUR OUTLET BECAUSE IT IS OVERHEATING WHEN IT'S CHARGING THE CAR.
THE CHARGE MELTED, ALMOST CAUGHT FIRE THE ELECTRICAL 110 VOLT GFI REPT IN MY GARAGE. I CREATED A CASE WITH FORD AND THEY SAY TOO BAD CAR IS OUT OF WARRANTY. MY WIFE AND 20 MONTH OLD SON WERE IN THE HOUSE WHEN THE REPT STARTED SMOKING. I COULD HAVE LOST MY FAMILY AND MY HOME. FORD SAYS NO ISSUES AND THEY CANNOT HELP OR DO ANYTHING. IF YOU GO TO MYFORD MOBILE AND TYPE IN FUSION MELTING REPTS TO PAGES OF OWNERS WITH THE SAME PROBLEM HAVE MADE COMMENTS. THE CAR IS AT BIG VALLEY FORD IN STOCKTON AND THEY CANNOT FIGURE OUT WHY IT HAS MELTED A GFI REPT. THE ARE IS UNSAFE AND POSES A LIFE THREATENING RISK TO MY FAMILY IF I PLUG IT IN TO CHARGE, THE ENTIRE POINT OF PURCHASING THIS CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
THE CHARGE MELTED, ALMOST CAUGHT FIRE THE ELECTRICAL 110 VOLT GFI REPT IN MY GARAGE. I CREATED A CASE WITH FORD AND THEY SAY TOO BAD CAR IS OUT OF WARRANTY. MY WIFE AND 20 MONTH OLD SON WERE IN THE HOUSE WHEN THE REPT STARTED SMOKING. I COULD HAVE LOST MY FAMILY AND MY HOME. FORD SAYS NO ISSUES AND THEY CANNOT HELP OR DO ANYTHING. IF YOU GO TO MYFORD MOBILE AND TYPE IN FUSION MELTING REPTS TO PAGES OF OWNERS WITH THE SAME PROBLEM HAVE MADE COMMENTS. THE CAR IS AT BIG VALLEY FORD IN STOCKTON AND THEY CANNOT FIGURE OUT WHY IT HAS MELTED A GFI REPT. THE ARE IS UNSAFE AND POSES A LIFE THREATENING RISK TO MY FAMILY IF I PLUG IT IN TO CHARGE, THE ENTIRE POINT OF PURCHASING THIS CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
DROVE THE CAR DOWN A MOUNTAIN ROAD AND SOMEHOW MANAGED TO REGENERATE 29 MILES ON THE BATTERY. THOUGHT THAT VERY STRANGE AS THE HIGHEST CHARGE OR REGEN ACHIEVED PRIOR TO THIS SHOWED 24 MILES AND DID NOT THINK THE BATTERY COULD HOLD THAT MUCH. RETURNED HOME ABOUT 9:30PM WITH AN EMPTY PLUG-IN CHARGE. AT APPROXIMATELY 9:50PM PLUGGED IN THE CAR FOR CHARGING USING THE 120V FORD PHEV CHARGER SUPPLIED WITH THE VEHICLE. AT APPROXIMATELY 3AM AWOKE SMELLING ELECTRICAL FIRE. FOLLOWED THE SMELL TO THE GARAGE AND DISCOVERED THAT THE PHEV CHARGER PLUG HAD COMPLETELY BURNED UP ALONG WITH THE OUTLET RECEPTACLE, PLASTIC RECEPTACLE BOX AND SOME OF THE STUD THE RECEPTACLE BOX WAS ATTACHED TO. SOMEHOW THE ATTACHED GARAGE STRUCTURE DID NOT BECOME ENGULFED; RATHER, THE FIRE WENT OUT SOMEHOW BY ITSELF. UNPLUGGED THE CHARGER FROM THE CAR AT 3:11AM AND MADE SURE THE PANEL CIRCUIT BREAKER WAS COMPLETELY IN THE OFF POSITION. LOOKED AT THE ANDROID MYFORD APP AND DISCOVERED THAT AT 2:27AM THE CAR SENT A MESSAGE "SCHEDULED CHARGE DID NOT BEGIN - EXTERNAL FAULT." THE APP ALSO REPORTED THE FOLLOWING AT 3:11AM, YOUR VEHICLE HAD AN ACCIDENTAL UNPLUG WHILE CHARGING.' HOWEVER, THE CAR APPEARED TO BE FULLY CHARGED. THROUGH THE PROCESS OF INVESTIGATING THE FIRE WITH THE INSURANCE AND FIRE DEPARTMENT, IT WAS DETERMINED THAT THE CHARGER PLUG IS WHERE THE FIRE STARTED. WE POSSESS A COPY THE FIRE DEPARTMENT REPORT ON THE CAUSE OF THIS INCIDENT. *TR
DROVE THE CAR DOWN A MOUNTAIN ROAD AND SOMEHOW MANAGED TO REGENERATE 29 MILES ON THE BATTERY. THOUGHT THAT VERY STRANGE AS THE HIGHEST CHARGE OR REGEN ACHIEVED PRIOR TO THIS SHOWED 24 MILES AND DID NOT THINK THE BATTERY COULD HOLD THAT MUCH. RETURNED HOME ABOUT 9:30PM WITH AN EMPTY PLUG-IN CHARGE. AT APPROXIMATELY 9:50PM PLUGGED IN THE CAR FOR CHARGING USING THE 120V FORD PHEV CHARGER SUPPLIED WITH THE VEHICLE. AT APPROXIMATELY 3AM AWOKE SMELLING ELECTRICAL FIRE. FOLLOWED THE SMELL TO THE GARAGE AND DISCOVERED THAT THE PHEV CHARGER PLUG HAD COMPLETELY BURNED UP ALONG WITH THE OUTLET RECEPTACLE, PLASTIC RECEPTACLE BOX AND SOME OF THE STUD THE RECEPTACLE BOX WAS ATTACHED TO. SOMEHOW THE ATTACHED GARAGE STRUCTURE DID NOT BECOME ENGULFED; RATHER, THE FIRE WENT OUT SOMEHOW BY ITSELF. UNPLUGGED THE CHARGER FROM THE CAR AT 3:11AM AND MADE SURE THE PANEL CIRCUIT BREAKER WAS COMPLETELY IN THE OFF POSITION. LOOKED AT THE ANDROID MYFORD APP AND DISCOVERED THAT AT 2:27AM THE CAR SENT A MESSAGE "SCHEDULED CHARGE DID NOT BEGIN - EXTERNAL FAULT." THE APP ALSO REPORTED THE FOLLOWING AT 3:11AM, YOUR VEHICLE HAD AN ACCIDENTAL UNPLUG WHILE CHARGING.' HOWEVER, THE CAR APPEARED TO BE FULLY CHARGED. THROUGH THE PROCESS OF INVESTIGATING THE FIRE WITH THE INSURANCE AND FIRE DEPARTMENT, IT WAS DETERMINED THAT THE CHARGER PLUG IS WHERE THE FIRE STARTED. WE POSSESS A COPY THE FIRE DEPARTMENT REPORT ON THE CAUSE OF THIS INCIDENT. *TR
WITH THE KEY FOB IN THE FRONT SEAT, ON THE FLOOR BOARD, THE DOORS WERE ABLE TO BE LOCKED. THIS RESULTED WITH MY KEY FOB BEING LOCKED IN THE CAR., AND I WAS LEFT IN THE HEAT WITH FROZEN FOOD AFTER GROCERY SHOPPING. *TR
WITH THE KEY FOB IN THE FRONT SEAT, ON THE FLOOR BOARD, THE DOORS WERE ABLE TO BE LOCKED. THIS RESULTED WITH MY KEY FOB BEING LOCKED IN THE CAR., AND I WAS LEFT IN THE HEAT WITH FROZEN FOOD AFTER GROCERY SHOPPING. *TR
AIR CONDITIONING FAILURE WHICH ALLOWS FOR NON-COOLING OF HV BATTERY IN ENERGI. VEHICLE FORCED INTO HYBRID MODE TO "COOL BATTERY" THOUGH IT IS UNCLEAR WHETHER THERE WAS ANY CAPACITY TO COOL HV BATTERY DUE TO COMPLETELY DEPLETED FREON. CONCERN OVER HV BATTERY CAPACITY COMPARED TO OTHER FUSION ENERGI MODELS. *TR
AIR CONDITIONING FAILURE WHICH ALLOWS FOR NON-COOLING OF HV BATTERY IN ENERGI. VEHICLE FORCED INTO HYBRID MODE TO "COOL BATTERY" THOUGH IT IS UNCLEAR WHETHER THERE WAS ANY CAPACITY TO COOL HV BATTERY DUE TO COMPLETELY DEPLETED FREON. CONCERN OVER HV BATTERY CAPACITY COMPARED TO OTHER FUSION ENERGI MODELS. *TR