Problem Breakdown

Compare to Other Years

Complaints

Showing 20 of 46
Feb 18, 2025 Power Train 50,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated while attempting to drive out of the drive-thru, the gear shifter was stuck in park(P). The contact had experienced several failures. The contact stated that the transmission failed to shift into drive. The contact stated that once the v...

Feb 18, 2025 Power Train 50,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated while attempting to drive out of the drive-thru, the gear shifter was stuck in park(P). The contact had experienced several failures. The contact stated that the transmission failed to shift into drive. The contact stated that once the v...

Jan 2, 2025 Electrical System 160,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated that after her son had parked and turned off the vehicle and upon returning to the vehicle, the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with battery failure. The vehicle was not repaired due...

Jan 2, 2025 Electrical System 160,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated that after her son had parked and turned off the vehicle and upon returning to the vehicle, the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with battery failure. The vehicle was not repaired due...

Jun 10, 2024 Service Brakes, Hydraulic 100,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated while depressing the brake pedal, the brake pedal failed to return to the original position; or would not respond immediately and effectively to stop the vehicle. The brake warning light was illuminated. The local dealer was contacted, b...

Jun 10, 2024 Service Brakes, Hydraulic 100,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated while depressing the brake pedal, the brake pedal failed to return to the original position; or would not respond immediately and effectively to stop the vehicle. The brake warning light was illuminated. The local dealer was contacted, b...

Apr 5, 2024 Steering 60,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel feeling abnormally loose. No warning lights were illuminated. The vehicle was taken to a...

Apr 5, 2024 Steering 60,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel feeling abnormally loose. No warning lights were illuminated. The vehicle was taken to a...

Jun 13, 2019 Electrical System 42,000 mi

SYNC IN-DASH CONTROL SYSTEM IS SEVERELY DELAYED OR UNRESPONSIVE. ENTIRE SYSTEM SHUTS OF RANDOMLY, GPS LOCATION IS INACCURATE, SYSTEM SWITCHES FROM DAY TO NIGHT MODE CAUSING THE SCREEN TO BE HARD TO SEE. ISSUES OCCUR AT ALL TIMES.

Jun 13, 2019 Unknown Or Other 42,000 mi

SYNC IN-DASH CONTROL SYSTEM IS SEVERELY DELAYED OR UNRESPONSIVE. ENTIRE SYSTEM SHUTS OF RANDOMLY, GPS LOCATION IS INACCURATE, SYSTEM SWITCHES FROM DAY TO NIGHT MODE CAUSING THE SCREEN TO BE HARD TO SEE. ISSUES OCCUR AT ALL TIMES.

Jun 13, 2019 Electrical System 42,000 mi

SYNC IN-DASH CONTROL SYSTEM IS SEVERELY DELAYED OR UNRESPONSIVE. ENTIRE SYSTEM SHUTS OF RANDOMLY, GPS LOCATION IS INACCURATE, SYSTEM SWITCHES FROM DAY TO NIGHT MODE CAUSING THE SCREEN TO BE HARD TO SEE. ISSUES OCCUR AT ALL TIMES.

Jun 13, 2019 Unknown Or Other 42,000 mi

SYNC IN-DASH CONTROL SYSTEM IS SEVERELY DELAYED OR UNRESPONSIVE. ENTIRE SYSTEM SHUTS OF RANDOMLY, GPS LOCATION IS INACCURATE, SYSTEM SWITCHES FROM DAY TO NIGHT MODE CAUSING THE SCREEN TO BE HARD TO SEE. ISSUES OCCUR AT ALL TIMES.

May 3, 2019 Electrical System Fire 51,000 mi

CAR WAS SITTING IN MY DRIVEWAY AND THE BACK LITHIUM ION BATTERY IN TRUNK HAD A SHORT AND STARTED ON FIRE WHILE CAR WAS OFF AND NOT PLUGGED IN. BURNT THROUGH TRUNK AND INTO BACK SEAT AND BOTH SPEAKERS ARE GONE. CAR HAS HEAVY SMOKE DAMAGE AND ALL WINDOWS ARE BAD. FOUND BATTERY HARNESS WITH COMPLETELY ...

May 3, 2019 Electrical System Fire 51,000 mi

CAR WAS SITTING IN MY DRIVEWAY AND THE BACK LITHIUM ION BATTERY IN TRUNK HAD A SHORT AND STARTED ON FIRE WHILE CAR WAS OFF AND NOT PLUGGED IN. BURNT THROUGH TRUNK AND INTO BACK SEAT AND BOTH SPEAKERS ARE GONE. CAR HAS HEAVY SMOKE DAMAGE AND ALL WINDOWS ARE BAD. FOUND BATTERY HARNESS WITH COMPLETELY ...

Jan 17, 2019 Steering 15,000 mi

MY VEHICLE ODO 24000KM THE ERROR COMES ON THE SCREEN ' STEERING FAULT SERVICE NOW' I BOUGHT IT FROM TEXAS AND TRANSFERRED TO JORDAN I WAS CHECKING ON FORD WEBSITE FOR RECALLS BUT IT NOT APPEARS . IT'S VERY IMPORTANT TO SOLVE THIS ISSUE SINCE THE VEHICLE STEERING LOCKED DURING DRIVING.

Jan 17, 2019 Steering 15,000 mi

MY VEHICLE ODO 24000KM THE ERROR COMES ON THE SCREEN ' STEERING FAULT SERVICE NOW' I BOUGHT IT FROM TEXAS AND TRANSFERRED TO JORDAN I WAS CHECKING ON FORD WEBSITE FOR RECALLS BUT IT NOT APPEARS . IT'S VERY IMPORTANT TO SOLVE THIS ISSUE SINCE THE VEHICLE STEERING LOCKED DURING DRIVING.

Sep 11, 2018 Electronic Stability Control (esc) 20,000 mi

I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF T...

Sep 11, 2018 Engine 20,000 mi

I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF T...

Sep 11, 2018 Power Train 20,000 mi

I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF T...

Sep 11, 2018 Electronic Stability Control (esc) 20,000 mi

I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF T...

Sep 11, 2018 Engine 20,000 mi

I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF T...

Sep 11, 2018 Power Train 20,000 mi

I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF T...

Jun 19, 2018 Electrical System 2,000 mi

THE WINDOW DOESN'T STAY CLOSED. IT AUTOMATICALLY OPENS AGAIN.

Jun 19, 2018 Unknown Or Other 10,000 mi

BATTERY CAPACITY ISSUE. EV BATTERY NOT CHARGING TO CAPACITY. BATTERY DRAINS ON EV LATER MODE.

Jun 19, 2018 Electrical System 2,000 mi

THE WINDOW DOESN'T STAY CLOSED. IT AUTOMATICALLY OPENS AGAIN.

Jun 19, 2018 Unknown Or Other 10,000 mi

BATTERY CAPACITY ISSUE. EV BATTERY NOT CHARGING TO CAPACITY. BATTERY DRAINS ON EV LATER MODE.

Jun 15, 2018 Electrical System 41,000 mi

I BOUGHT THE CAR ABOUT 2 WEEKS AGO AND THE 12V BATTERY WAS LOW AND WHEN YOU TURN THE CAR OFF IT PUT THE CAR IN SLEEP MODE DISABLING THE REMOTE FUNCTION (REMOTE LOCK/UNLOCK STARTING AND CHARGE STATE) ON THE APP. I JUST ASSUMED IT WAS FROM SITTING ON THE DEALER LOT FOR A FEW MONTHS AND BRUSHED IT OFF ...

Jun 15, 2018 Electrical System 41,000 mi

I BOUGHT THE CAR ABOUT 2 WEEKS AGO AND THE 12V BATTERY WAS LOW AND WHEN YOU TURN THE CAR OFF IT PUT THE CAR IN SLEEP MODE DISABLING THE REMOTE FUNCTION (REMOTE LOCK/UNLOCK STARTING AND CHARGE STATE) ON THE APP. I JUST ASSUMED IT WAS FROM SITTING ON THE DEALER LOT FOR A FEW MONTHS AND BRUSHED IT OFF ...

Apr 3, 2018 Unknown Or Other 1,900 mi

SOMETIMES MY CAR WILL NOT START CORRECTLY. I THEN HAVE TO TURN IT OFF , LET IT SIT FOR A COUPLE OF MINUTES AND THEN START IT UP AGAIN. IT GENERALLY HAPPENS AGAIN BUT THE THIRD TIME I START THE CAR, IT GENERALLY GOES INTO THE MODE IT HAS TO BE IN TO START DRIVING. ALSO, WHEN I PUT THE CHARGER INTO...

Apr 3, 2018 Unknown Or Other 1,900 mi

SOMETIMES MY CAR WILL NOT START CORRECTLY. I THEN HAVE TO TURN IT OFF , LET IT SIT FOR A COUPLE OF MINUTES AND THEN START IT UP AGAIN. IT GENERALLY HAPPENS AGAIN BUT THE THIRD TIME I START THE CAR, IT GENERALLY GOES INTO THE MODE IT HAS TO BE IN TO START DRIVING. ALSO, WHEN I PUT THE CHARGER INTO...

Sep 14, 2017 Service Brakes 9,900 mi

THIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAP...

Sep 14, 2017 Vehicle Speed Control 9,900 mi

THIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAP...

Sep 14, 2017 Service Brakes 9,900 mi

THIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAP...

Sep 14, 2017 Vehicle Speed Control 9,900 mi

THIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAP...

Aug 31, 2017 Electrical System 15,000 mi

WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING N...

Aug 31, 2017 Power Train 15,000 mi

WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING N...

Aug 31, 2017 Electrical System 15,000 mi

WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING N...

Aug 31, 2017 Power Train 15,000 mi

WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING N...

Aug 17, 2017 Electrical System Crash 3,000 mi

THE VEHICLE WAS PURCHASED ABOUT 4 MONTHS AGO WITH 3,000 MILES. HAVE ALREADY FILED A COMPLAINT WITH NHTSA REGARDING A PROBLEM WITH WIRING HARNESS WHICH CAUSED VEHICLE TO LOSE POWER IN TRAFFIC AS WELL AS CHANGE GEARS. FORD LOOKED AT THE PROBLEM AND SAID COMPUTER DIDN'T RECORD. UPON RECEIVING CAR B...

Aug 17, 2017 Electrical System Crash 3,000 mi

THE VEHICLE WAS PURCHASED ABOUT 4 MONTHS AGO WITH 3,000 MILES. HAVE ALREADY FILED A COMPLAINT WITH NHTSA REGARDING A PROBLEM WITH WIRING HARNESS WHICH CAUSED VEHICLE TO LOSE POWER IN TRAFFIC AS WELL AS CHANGE GEARS. FORD LOOKED AT THE PROBLEM AND SAID COMPUTER DIDN'T RECORD. UPON RECEIVING CAR B...

Jul 25, 2017 Electrical System 3,089 mi

WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.

Jul 25, 2017 Fuel/propulsion System 3,089 mi

WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.

Jul 25, 2017 Power Train 3,089 mi

WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.

Jul 25, 2017 Electrical System 3,089 mi

WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.

Jul 25, 2017 Fuel/propulsion System 3,089 mi

WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.

Jul 25, 2017 Power Train 3,089 mi

WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.