2010 FORD FUSION HYBRID Service Brakes Problems

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 20 MPH, the brakes became inoperable. The contact had to slam on the brake pedal for the vehicle to stop. The Service Advance-trac, brakes, and check brake system messages were displayed. The contact researched online and discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

Mileage: 106,000

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving approximately 50 MPH, the brakes became inoperable. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer where it was diagnosed that the automatic braking system had failed. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 110,000.

Mileage: 110,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS WARNING LIGHT AND THE SERVICE ADVANCED TRACK WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE CONTACT SLOWED THE VEHICLE BY ACTIVATING THE PARKING BRAKE. THE CONTACT TOOK THE VEHICLE SELLERS-SEXTON FORD LINCOLN MAZDA (341 VFW MEMORIAL DR, ST ROBERT, MO 65584; (573) 336-2000) AND WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 35 MPH APPROACHING A TRAFFIC LIGHT, THE CONTACT DEPRESSED THE BRAKE PEDAL AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT'S VEHICLE DID NOT STOP AND CRASHED INTO THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO HALDEMAN FORD (640 US 130, EAST WINDSOR, NJ 08520) WHERE IT WAS DETERMINED THAT THE ABS MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ALSO DETERMINED THAT THE VEHICLE NEEDED A NEW ABS MODULE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS UNAVAILABLE. *LN*JB

Mileage: 95,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 30 MPH, THE BRAKES AND STEERING SEIZED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL FOUR TIMES BEFORE COMING TO A COMPLETE STOP. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION; HOWEVER, THE FAILURE RECURRED 20 TO 30 MINUTES LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS FAILED AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN: 10B13 (BRAKE SYSTEM UPDATE) AS A POSSIBLE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. HUNTINGTON FORD (2890 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 852-0400) WAS CONTACTED TO SCHEDULE A SECOND DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Mileage: 100,000

TAMARA RECALL. I OWN A 2010 FORD FUSION HYBRID. I WAS PULLING OUT OF THE PARKING LOT AFTER WORK WHEN MY BRAKES FAILED ENTIRELY. I WAS LUCKILY ONLY GOING ABOUT 5MPH AND COASTED INTO AN EMPTY SPOT. I HAD MY CAR TOWED AND THE DRIVER TOOK A LOOK AT IT ASSUMING IT WAS JUST THE BRAKE FLUID LEAKING FROM SOMEWHERE.THIS WAS NOT THE CASE. THE FLUID WAS FULL. AFTER SOME TIME HE ENDED UP DISCONNECTING THE BATTERY AND WHEN WE TURNED THE CAR ON ALL WARNING LIGHTS WERE OFF AND THE BRAKES WORKED FINE. THE NEXT MORNING I TURNED IT ON TO DRIVE TO A FORD DEALERSHIP AND THE BRAKES WERE NOT WORKING AGAIN. I DID SOME RESEARCH AND APPARENTLY THIS IS A KNOWN PROBLEM WITH THIS MODEL OF CAR BUILT BEFORE OCTOBER 2009. MINE WAS BUILT IN SEPTEMBER OF 2009. AT THE DEALERSHIP THEY CHARGED US A FEE TO DIAGNOSE IT AND REPROGRAM THE COMPUTER RESPONSIBLE. THEY SAID IF IT HAPPENED AGAIN I WOULD NEED TO HAVE THE ENTIRE MODULE REPLACED WHICH WOULD COST UPWARDS OF $2000 PLUS 8 HOURS OF LABOR. CONSIDERING THIS MODEL HAS A KNOWN ISSUE OF COMPLETE BRAKE FAILURE I BELIEVE IT TO BE HIGHLY DANGEROUS AND THE RESPONSIBILITY OF THE MANUFACTURER TO RECALL AND REPLACE THIS COMPUTER MODULE.

Mileage: 133,077

WHEN BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO STOP, BRAKES APPEARED TO FAIL AND NORMAL PRESSURE DID NOT ENGAGE THE BRAKES AT ALL. DASHBOARD LIGHTS FOR TRACTION CONTROL AND ABS ILLUMINATED. UPON FURTHER INVESTIGATION, HYDRAULIC BRAKES STILL FUNCTIONED WHEN PRESSED DOWN WITH SIGNIFICANT FORCE.

Mileage: 155,000

I WAS IDLING IN MY DRIVEWAY, AND ALL OF THE SUDDEN THE DASHBOARD LIGHTS UP AND SAYS THE BRAKES DON'T WORK ANYMORE. I ENDED UP HAVING TO RIDE THE HAND BRAKE TO THE DEALER. THE DEALER SAYS THAT MY BOOSTER WENT BAD.

Mileage: 115,000

BRAKE FAILURE: I WAS DRIVING MY USUAL COMMUTE AT 70 MPH ON AN INTERSTATE HIGHWAY. AS I APPROACHED MY EXIT RAMP, I LOOKED DOWN AT MY DASH CONSOLE TO SEE A RED BRAKE WARNING (!). THERE WERE NO CARS CLOSE, SO I TAPPED MY BRAKES TO MAKE SURE THEY WERE STILL WORKING. THAT IS WHEN I DISCOVERED THAT THE BRAKES WERE NOT WORKING AT ALL, DESPITE THE PEDAL GOING UP AND DOWN NORMALLY. NO BRAKES GOING 70! I WAS ABLE TO GENTLY APPLY THE E-BRAKE UP THE EXIT RAMP AND COME TO A STOP AT THE INTERSECTION. AT THAT POINT I WAS ABLE TO DRIVE SLOWLY OFF THE ROAD WITH MY E-BRAKE TO MAKE IT TO SAFETY. THIS COULD'VE ENDED UP SO MUCH WORSE IF THERE HAD BEEN TRAFFIC OR PEOPLE AROUND. THE REPAIR SHOP THAT FIXED THE CAR REPLACED MY ENTIRE BRAKE PEDAL ASSEMBLY AS SHOWN IN THE ATTACHED IMAGE. THE SHOP SAYS THAT THE PEDAL WAS NOT PUTTING OUT ENOUGH OHMS (~4.2), WHEN IT SHOULD HAVE BEEN PUTTING OUT BETWEEN 18-20 OHMS. I HAVE SAVED THE BRAKE PEDAL ASSEMBLY FOR THOSE WHO WOULD LIKE TO INVESTIGATE IT FURTHER. FORD HAS NOT SHOWN MUCH INTEREST IN MY SITUATION.

Mileage: 101,000

I HAD THE AIRBAG REPLACED BECAUSE OF THE TAKATA RECALL. THE FOLLOWING WEEK, I STARTED THE CAR AND WARNING LIGHTS CAME ON. THANKFULLY, I WAS IN A PARKING LOT THAT HAD SOME EMPTY SPACES. I APPLIED THE BRAKES AND REALIZED I HAD NONE. THE BRAKE WENT TO THE FLOOR AND NOTHING. I HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. I THEN STEERED TO A PARKING SPACE AND APPLIED THE EMERGENCY BRAKE TO STOP THE CAR AGAIN. I HAD TO HAVE THE CAR TOWED TO THE FORD PLACE. THEY SAID IT HAD NOTHING TO DO WITH THE AIRBAG REPAIR, BUT I CAN'T GET OVER HOW THERE WAS NO WARNING OF THE PROBLEM. THE CAR HAD DRIVEN PERFECTLY. MY SON COULD HAVE BEEN DRIVING MY CAR AND DOES NOT HAVE A LOT OF DRIVING EXPERIENCE. WE USE THE INTERSTATE ALL OF THE TIME AND I KEEP THINKING HOW I COULD HAVE BEEN IN HEAVY TRAFFIC WHEN THIS HAPPENED. PLEASE NOTE THAT I HAVE RESEARCHED THIS PROBLEM AND HAVE COME ACROSS MANY FORUMS WHERE PEOPLE ARE SAYING THE EXACT SAME THING HAPPENED TO THEM AND THEY WERE IN A FORD FUSION HYBRID! A CAR SHOULD NOT SUDDENLY LOSE ITS BRAKES! THE DEALERSHIP SAYS TWO ELECTRIC MODULES WENT OUT IN THE ABS SYSTEM AND IT'S $1,000 TO FIX THEM. THEY ALSO SAID THERE MAY BE A HYDRAULIC PROBLEM BUT "WE WON'T KNOW UNTIL WE REPLACE THE MODULES". I STILL CAN'T BELIEVE I HAD NO BRAKES IN AN INSTANT! THIS SHOULD BE A RECALL.

Mileage: 150,000

WHILE DRIVING 20 MPH IN MY SUBURBAN NEIGHBORHOOD. BRAKES FAILED WITHOUT WARNING. THE BRAKE PEDAL TRAVEL INCREASED SIGNIFICANTLY. STOPPING REQUIRED ME TO PUMP THE BRAKE PEDAL TO THE FLOOR FORCEFULLY WHILE ALSO APPLYING THE EMERGENCY BRAKE. STOPPING DISTANCE LENGTHENED SIGNIFICANTLY. THE DEALERSHIP INFORMED ME IT WAS AN ANTILOCK BRAKING SYSTEM (ABS) HYDRAULIC CONTROL UNIT (HCU) FAILURE. COST ESTIMATE IS $1,000 TO REPLACE.

Mileage: 122,500

COMPLETE BRAKE FAILURE DUE TO AN ELECTRONIC COMPONENT FAILURE. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOORBOARD. THERE WAS NO COLLISION AND THE VEHICLE CAME TO REST ON THE SHOULDER OF THE HIGHWAY. *JS

Mileage: 160,755

I HAD A COMPLETE BRAKE FAILURE ON 12/18/2018 WHILE DRIVING DOWN A CITY STREET AND THE PEDAL WENT COMPLETELY TO THE FLOOR, I PUMPED FRANTICALLY WITH LITTLE OR NO RESISTANCE I TOOK THE CAR OUT OF DRIVE AND APPLIED THE EMERGENCY BRAKE AFTER REVIEWING I FOUND FORD KNEW OF THIS PROBLEM TSB-09-22-11 I ASKED FORD FOR HELP AS THIS IS A $2300 ABS MODULE FIX AND THEY STICK THEIR HEADS IN THE SAND .

Mileage: 112,580

CAR WAS DRIVING FINE. I WAS DRIVING WITHIN LOW SPEED CITY LIMITS. I WAS DRIVING DOWN THE ROAD WHEN ALL OF A SUDDEN, MY CHECKADVANCETRAC LIGHT, ABS LIGHT, AND BRAKE LIGHTS ALL CAME ON. WHEN I TRIED TO SLOW DOWN FOR A STOP, THERE WERE NO BRAKES, I KEPT TRYING BUT THEN FINALLY I TRIED AGAIN AND I HAD TO SLAM DOWN ON THE BRAKES TO EVEN GET THE CAR TO STOP. IT WAS VERY DANGEROUS, I COULDN'T STOP, IT SCARED ME. I CHECKED THE BRAKE FLUID AFTER I GOT HOME WHICH WAS FINE. I LET IT SIT, PUMPED THE BRAKES HARD, AND NOW THE BRAKES STARTED WORKING, BUT THE LIGHTS ARE STILL ON. THIS IS MY DAILY DRIVER FOR WORK AND ITS VERY SCARY. THIS ALL HAPPENED AFTER THE AIRBAGS WERE REPLACED, WHICH I HAD TO WAIT 6 MONTHS FOR. I SHOULD NOT HAVE TO DRIVE AN UNSAFE CAR. PLEASE LOOK INTO THIS. THIS IS ONGOING PROBLEM WHEN YOU RESEARCH ONLINE. THERE IS EVEN A FORD BULLETIN CODE ATTACHED BUT FORD DEALERSHIPS ARE NOT WILLING TO FIX THE PROBLEM. THE NUMBER IS TSB-09-22-11.

Mileage: 149,000

I WAS DRIVING AND MAKING A TURN. BRAKES WENT VERY SOFT AND HAD TO PRESS BRAKE PEDAL TO FLOOR TO GET IT TO STOP. BRAKE WARNING LIGHT AND ANTI-SKID LIGHTS ILLUMINATED ON DASHBOARD. TOOK A LONG TIME TO BRING CAR TO A STOP. THIS OCCURRED PRIOR TO TAKING THE CAR IN FOR THE TAKATA AIR BAG RECALL. THE CAR HAD BEEN SITTING AND THE BATTERY HAD DIED AND THEY SAID THAT WAS THE PROBLEM. INSTALLED NEW BATTERY, HAD AIR BAG REPLACED, AND THE ISSUE OCCURRED AGAIN. I AM STILL DRIVING THE VEHICLE BUT DO NOT FEEL THAT IT IS SAFE. WHEN WILL YOUR COMPANY AND FORD TAKE THIS SERIOUSLY? WHEN SOMEONE DIES LIKE WITH THE AIR BAG RECALL. THIS NEEDS TO BE DIAGNOSED AND FORD NEEDS TO PAY FOR THE REPAIRS DUE TO ALL THE COMPLAINTS.

Mileage: 450

I TURNED ON MY CAR AND MY CHECK ENGINE LIGHT CAME ON. I TURNED LEFT OUT OF MY DRIVEWAY ONTO THE MAIN ROAD GOING 10-15MPH. AFTER DRIVING ABOUT 5 SECONDS ON THE ROAD, MY ABS LIGHT, TRACTION LIGHT, ADVANCED TRACTION LIGHT, AND BRAKE LIGHT ALL WENT ON. I PULLED OFF TO THE RIGHT-HAND LANE AND PRESSED MY BRAKES TO STOP THE CAR. THE CAR DID NOT STOP AT ALL WHEN I PRESSED THE BRAKE PEDAL. I SLAMMED MY PEDAL TO THE GROUND AND THE PEDAL FELT SOFT. THE CAR SLOWLY CAME TO A STOP RIGHT AS I CAME TO THE INTERSECTION. I TURNED AROUND AND WENT BACK INTO MY PARKING SPOT. I HAD TO PUSH THE BRAKE PEDAL TO THE FLOOR TO STOP THE CAR. I TOWED MY CAR INTO THE FORD DEALERSHIP AND THEY COULD NOT DIAGNOSE WHY THE BREAKS FAILED. THEY CHANGED THE BATTERY BUT THEY WERE NOT ABLE TO PROVIDE AN EXPLANATION AS TO WHY THAT WOULD CAUSE THE BREAKS TO FAIL.

Mileage: 120,014

AS I WAS DRIVING INTO A PARKING LOT, THE BRAKES FELT LIKE THEY WOULDN'T WORK AND THE WARNING LIGHT AND BELL WENT ON, BUT ULTIMATELY THE CAR STOPPED, BUT I HAD TO PRESS BRAKE PEDAL TO THE FLOOR HARD TO STOP THE CAR. I HAD THE CAR TOWED TO MIDAS. THEY SAID IT WAS AN ELECTRONIC OR COMPUTER PROBLEM AND SUGGESTED I TAKE IT TO A DEALER. I THEN HAD IT TOWED TO SAYBROOK FORD. THEY DIAGNOSED REPLACING ECU AND HCU, EVEN THOUGH THE CAR DIDN'T DEMONSTRATE THE PROBLEM TO THEM.I FOUND ON LINE A TECHNICAL SERVICE BULLETIN FROM FORD (TSB-09-22-11) AND A BRAKE SYSTEM UPDATE SPECIFIED BY FORD'S CUSTOMER SATISFACTION PROGRAM 10B13. WHEN I TOLD THE FORD DEALER, HE STATED THERE IS NO RECALL ON THE BRAKES. I EXPLAINED TO HIM AGAIN, BUT HE WAS NOT INTERESTED IN HEARING ABOUT THIS. I CALLED THE NATIONAL FORD OFFICE AND SPOKE WITH SOMEONE WHO SUGGESTED I CONTACT YOU. CONSUMER REPORTS SAID IF THE 2010 FORD FUSION HYBRID WAS BUILT BEFORE OCTOBER 17, 2009, THE DEALER SHOULD PERFORM THE BRAKE SYSTEM SOFTWARE UPDATE. MY CAR WAS BUILT ON APRIL 22, 2009 ACCORDING TO FORD, BUT THEY SAID MY CAR WASN'T COVERED. I AM COMPLAINING TO YOU AS MY CAR HAS THE EXACT PROBLEM STATED IN 10B13. PLEASE HELP. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Mileage: 165,100

INTERMITTENT SUDDEN LOSS OF BRAKING POWER, WITH SYSTEM GOING INTO "FAIL SAFE" MODE, "SERVICE ADVANCETRAC", "WRENCH", AND OTHER WARNING LIGHTS COMING ON, AND PEDAL GOING TO THE FLOOR. PRIMARILY ON INITIAL STARTING OF THE CAR, OR A FEW MOMENTS AFTER THE CAR WAS PUT INTO MOTION. THOUGH ALSO OBSERVED AT HIGHER SPEEDS. NOT RELATED TO STEERING OR ROAD CONDITIONS. PROBLEM SEEMED TO SELF-CORRECT AFTER TURNING CAR OFF AND THEN ON AGAIN, WOULD DISAPPEAR FOR 3 TO 12 MONTHS, THEN SUDDENLY REAPPEAR WITHOUT WARNING. TOO INTERMITTENT FOR CONFIDENT DIAGNOSIS. NEARLY CAUSED AN ACCIDENT ON SEVERAL OCCASIONS.

Mileage: 80,000

3 YEARS AGO-BATTERY FAILED AND COULD NOT EXIT THE VEHICLE AT ALL, NO WARNING. 2 YEARS AGO-PLASTIC PIECE IN DOOR WHICH ALLOWS THE MANUAL DOOR OPENER TO WORK BROKE, COULD NOT EXIT DRIVER SIDE DOOR. 3 YEARS AGO - ACCELERATOR STOPPED WORKING ON HIGHWAY, FINALLY PULLED OVER AND RESTARTED CAR AND IT WORKED - DEALER SAID COULD NOT FIND PROBLEM. ROCKER PANELS RUSTED OUT AFTER 6 YEARS - GARAGED INDOORS. HEATING SYSTEM FAILED - IT TOOK 1.5 MONTHS TO OBTAIN PARTS AND FIX VEHICLE, I WENT TO COLONIAL FORD 5 TIMES (AND HOUR EACH WAY) BECAUSE THEY SAID IT WAS FIXED 5 TIMES IN THE 1.5 MONTHS. 2018-10-25 - CHECK BRAKE SYSTEM LIGHT CAME ON - NO BRAKES GOING 65 MPH DOWN A HIGHWAY HILL FOR 5 MINUTES. POLICE GUIDED TO A HALT, RESTARTED CAR AND BRAKES WORKED. MADE IT HOME. BRAKES FAILED 3 TIMES THE NEXT DAY. FORD SAID THEY COULD NOT LOOK AT THE VEHICLE FOR 3 WEEKS BECAUSE THEY WERE SO BUSY SO I HAD TO RENT A VEHICLE. $1750 TO REPLACE BRAKE SENSORS WHICH THEY SAID COULD NOT COMMUNICATE WITH THE BRAKES.?? FIRST TIME FORD HAS BEEN ABLE TO DIAGNOSE SYSTEM.

Mileage: 146

MODERATE SPEED, STEPPED ON BRAKE, NO RESPONSE. STOMPED ON BRAKE FOR NO DISCERNIBLE RESPONSE. DASH LIGHTS CAME ON. HAD TO USE HANDBRAKE OR EMERGENCY BRAKE TO STOP. DEALER DIAGNOSED AND REPLACED ABS UNIT. THERE WAS AN OPEN NHTSA INVESTIGATION THAT DESCRIBED MY PROBLEM EXACTLY AND BLAMES A STUCK VALVE IN THE ABS CONTROLLER. APPARENTLY THERE WAS A COATING THAT GETS STICKY FROM BRAKE FLUID. FORD SHOULD BE REQUIRED TO PAY FOR AND FIX THIS SERIOUS SAFETY DEFECT.

Mileage: 90,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN MANUFACTURER RECALL REGARDING THE AIR BAGS. ROBINSON BROTHERS FORD (225-293-8900, 11455 AIRLINE HWY, BATON ROUGE, LA 70816) INDICATED THAT THE PART HAD BEEN UNAVAILABLE SINCE JANUARY. THE DEALER ALSO INDICATED THAT THERE WAS NO OPTION OF A LOANER VEHICLE DUE TO A LIMITED SUPPLY. IN ADDITION, WHEN APPLYING THE BRAKE PEDAL, IT TRAVELED TO THE FLOORBOARD. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY BRAKE SYSTEM RECALLS. THE DEALER DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

Mileage: 69,000

I WAS DRIVING MY 2010 FORD FUSION HYBRID HOME FROM WORK, AND MY ABS BRAKE SYSTEM LIGHTS CAME ON. I WAS ON THE HIGHWAY DRIVING FROM WORK, AND TRAFFIC WAS HEAVY BUMPER TO BUMPER PRACTICALLY; AS I WAS DRIVING, I TRIED TO BRAKE WHEN TRAFFIC CAME TO A STOP, I COULDN'T STOP, MY BRAKES WEREN'T WORKING. I HAD TO USE THE EMERGENCY BRAKE, TO STOP MY VEHICLE BEFORE HITTING THE REAR OF A VEHICLE; I TURNED OFF OF THE HIGHWAY ONTO TO CURVE OF THE HIGHWAY JUST IN THE NICK OF TIME BEFORE I HIT THE REAR OF THE VEHICLE IN FRONT OF ME. CONTACTED SILVER ROCK INC, WARRANTY ON MY VEHICLE, AND THEY STATED THE ABS CONTROL MODULE WAS NOT COVERED. THIS ITEM CAN ONLY BE PURCHASED BY FORD; WHICH COSTS $1180.36, JUST FOR THE PART. I CAN'T AFFORD THAT. NOW AM AT A LOSS, I DON'T KNOW WHAT AM GOING DO ABOUT THIS MATTER. I NEED A RESOLUTION. I AM STILL PAYING A CAR NOTE ON THIS UNIT; AND ITS MY ONLY TRANSPORTATION TO WORK. FORD DEALERSHIP STATED, THE ONLY RECALL THEY SHOW ON MY MODULE IS THE AIR BAG. I REPORTED THIS TO THE DEALERSHIP TODAY 09/13/2018. THIS IS A SAFETY HAZARD, THIS I KNOW.

Mileage: 104,115

I WAS DRIVING AND MAKING A LEFT TURN. BRAKES WENT VERY SOFT AND HAD TO PRESS BRAKE PEDAL TO FLOOR TO GET IT TO STOP. BRAKE WARNING LIGHT AND ANTI-SKID LIGHTS ILLUMINATED ON DASHBOARD. TOOK A LONG TIME TO BRING CAR TO A STOP. TOOK THE CAR TO THE FORD DEALERSHIP AND, ALTHOUGH A COUPLE OF HYBRID WARNING LIGHTS CAME UP ON THE COMPUTER, THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. I AM STILL DRIVING THE VEHICLE BUT DO NOT FEEL THAT IT IS SAFE.

Mileage: 47,000

MY BREAKS IN MY 2010 FORD FUSION HYBRID STOPPED WORKING A COUPLE SECONDS AFTER STARTING THE CAR (ALONG WITH A BEEPING ALERT AND DISPLAY ON DASHBOARD TO CHECK BREAKS). FORTUNATELY I WAS IN A PARKING LOT AND GOING AT A SLOW SPEED. I WAS ABLE TO PULL TO THE SIDE AND STOP. I TURNED THE VEHICLE OFF. WHEN TURNING THE VEHICLE BACK ON THE ALERTS WERE GONE AND BREAKS WORKED. I HAD THE BREAKS CHECKED AND WAS TOLD THEY WERE FINE. ABOUT A MONTH WENT PAST, I WAS COMING TO A STOP AT A LIGHT ON A CITY STREET AND MY BREAKS SUDDENLY WENT OUT (ALONG WITH AN ALERT DISPLAY OF CHECK BREAKS). LUCKILY NO CARS WERE IN FRONT OF ME SO I WAS ABLE TO MAKE A RIGHT TURN AND PULL TO THE SIDE UNTIL MY CAR CAME TO A COMPLETE STOP. I TURNED THE CAR OFF AND ON AND BREAKS AGAIN WORKED FINE AND ALL WARNING LIGHTS OFF. WITH PLANS TO TAKE THE VEHICLE TO THE FORD DEALER AFTER WORK I PARKED. AFTER ABOUT 8 HOURS WITH THE VEHICLE BEING OFF I RETURNED TO MY CAR. I TURNED ON THE VEHICLE AND THE BREAK ALERT WAS BACK AND I HAD NO FUNCTIONAL BREAKS. THIS TIME WHEN I CONTINUED TO TURN THE CAR ON AND OFF THE ALERT DID NOT GO AWAY AND THE BREAKS DID NOT RETURN.

Mileage: 88,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE SERVICE POWER STEERING NOW AND ELECTRONIC CONTROL SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSMISSION FRICTION ELEMENT G PERFORMANCE AND THE INVALID DATA RECEIVED FROM ABS CONTROL MODULE CODES WERE FOUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,058.

Mileage: 149,058

LESS THAN A MINUTE AFTER STARTING THE CAR, I WAS BRAKING AND TURNING SLIGHTLY LEFT ON A SLIGHT DECLINE IN A PARKING LOT. THE BRAKE PEDAL SUDDENLY WENT SOFT, BRAKE FAILURE ALERT SOUNDED AND APPEARED ON DASHBOARD, AND PEDAL WENT ALL THE WAY TO THE FLOOR, NEVER RE-ENGAGING DESPITE PUMPING. THANKFULLY BECAUSE I WAS TRAVELING 10MPH AT MOST, AND DESPITE MY SHOCK AND CONFUSION, I WAS ABLE TO AVOID A COLLISION, AND QUICKLY PARK IN ANOTHER SPOT. I MADE A PHONE CALL AND DECIDED TO TRY AGAIN AND UPON RESTART THE BRAKES HAD NO PROBLEMS AND I WAS ABLE TO DRIVE HOME, WITH MY ONE HAND READY TO USE THE EMERGENCY BRAKE. GIVEN THE CONDITIONS THIS FAILURE OCCURRED, I SUSPECT THE PROBLEM IS WITH THE HYDRAULIC CONTROL UNIT.

Mileage: 116,400

AFTER PULLING OUT OF MY DRIVEWAY AND HEADING DOWN MY LOCAL STREET (APPROX 15-20 MPH) I PRESSED BRAKES APPROACHING INTERSECTION. ABS/BRAKE/MAINTENANCE LIGHTS CAME ON WITH MESSAGE 'SERVICE BRAKE SYSTEM' AND 'TRACTION CONTROL OFF'. BRAKE PEDAL WAS HARD AND BRAKE POWER FADED. I WAS ABLE TO PULL OVER AND GOT TOWED TO FORD DEALER. DEALER SAYS ABS MODULE FAILED AND NEEDS REPLACEMENT, $1500 OR MORE. IF THIS HAPPENED ON A HIGHWAY, I WOULD HAVE MOST CERTAINLY BEEN IN A SERIOUS ACCIDENT. I SEE MULTIPLE COMPLAINTS HERE IN RECENT MONTHS DESCRIBING SIMILAR PROBLEMS.

Mileage: 96,000

TURNED ON VEHICLE WENT ONTO RESIDENTIAL STREET. WENT TO HIT BRAKES AND THEY DIDN'T WORK. THE FOLLOWING LIGHTS CAME ON TRACTION CONTROL/ABS/BRAKE LIGHTS. TOOK INTO FORD FOR REVIEW. THEY REPLACED HCU, ECU, AND MASTER CYLINDAR. EVEN GOING SLOW WAS NOT ABLE TO STOP AT A RED SIGNAL AND HAD TO MAKE RIGHT TURN TO AVOID CRASH IN INTERSECTION. REPAIR COSTS WERE ABOUT $2500.

Mileage: 116,500

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE DID NOT STOP. THE CONTACT STATED THAT ALL THE WARNING INDICATORS IN THE VEHICLE ILLUMINATED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY MANUALLY SHIFTING THE VEHICLE INTO THE PARK POSITION. JERRY'S FORD ALEXANDRIA (6510 LITTLE RIVER TURNPIKE, ALEXANDRIA, VA) WAS CALLED AND THE CONTACT WAS INFORMED THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Mileage: 70,000

LEFT HOUSE ONE MORNING ABS LIGHT CAME ON AND LITTLE TO NO BRAKES. CAME BACK SLOWLY TO THE HOUSE. WAITED FIVE MINUTES TRIED AGAIN. AGAIN BRAKE PEDAL WENT TO THE FLOOR. WAITED 2 HOURS AND DROVE TO MY MECHANIC 2 MILES AWAY USING BACK ROADS. MECHANIC WHO IS RIGHT ON A HIGHWAY WENT TO TAKE IT FOR A DRIVE. NO BRAKES. AFTER CHECKING CODES IT WAS DETERMINED THAT IT NEEDED NEE ABS MODULE AND BRAKE BOOSTER. MY UNDERSTANDING IS THIS HAS BECOME A VERY SERIOUS PROBLEM THAT SHOULD BE RECALLED. HAD I MADE IT TO HIGHWAY AND HAD THIS HAPPEN AT INTERSECTION IT COULD HAVE BEEN A CRITICALLY SERIOUS SITUATION. NOW I AM SPENDING $2264 ON A FIX THAT SOME HAVE SAID DOES NOT HELP THE SITUATION. CAN WE PLEASE HOLD FORD ACCOUNTABLE FOR THESE ISSUES? THIS SHOULD BE A RECALL. DO I EVEN KNOW THE PARTS I AM BUYING WONT FAIL IN THE FUTURE OR WORSE WILL I BE SELLING A FUTURE DEATH TRAP TO A STRANGER.

Mileage: 115,000

WHEN DRIVING - INTERMITTENTLY WARNINGS STATING BRAKE SYSTEM FAILURE THEN LOSES ALL BRAKE FUNCTION FORCING USE OF EMERGENCY BRAKE- HAS HAPPENED ROUGHLY 6 TIMES DROPPED VEHICLE OFF AT FORD THEY HAVE HAD IT FOR 5 DAYS AND STILL HAVE NO IDEA HOW TO REPAIR IT

WHILE DRIVING ON CITY STREET APPROX 45MPH, BRAKE LIGHT ILLUMINATED ALONG WITH CHECK BRAKE SYSTEM AND SERVICE ADVANCE TRAC. OBSERVED DRAMATICALLY REDUCED BRAKING POWER. HAD TO USE EMERGENCY BRAKE TO SAFELY CONTROL VEHICLE. PULLED OVER, CHECKED VEHICLE AN OBSERVED NO APPARENT LEAKS. BRAKE FLUID WAS SLIGHTLY LOW. TOPPED IT OFF. RESTARTED VEHICLE AND DROVE SHORT DISTANCE HOME WITH NO IMPROVEMENT. SYMPTOMS APPEAR SIMILAR TO EXISTING REPORTS ON EARLIER MODEL FUSIONS EXCEPT THAT I DID NOT ENGAGE ABS PRIOR TO OCCURRENCE.

Mileage: 105,000

DRIVER WAS APPROACHING A STOPLIGHT ON A RESIDENTIAL STREET WITH A 35 MPH SPEED LIMIT. THE LIGHT TURNED YELLOW THEN RED AND DRIVER APPLIED BRAKES TO STOP AT THE LIGHT. THE BRAKES COMPLETELY FAILED AND DRIVER PROCEEDED THROUGH THE RED LIGHT INTERSECTION. DRIVER SLOWED ENOUGH A BLOCK LATER AND PULLED INTO THE OPEN GRASS FIELD NEXT TO THE POST OFFICE BEFORE FINALLY COMING TO A GRADUAL STOP. TWO WARNING LIGHTS APPEARED ON THE DASHBOARD AT THE TIME OF FAILURE. AFTER TURNING THE POWER OFF THEN BACK ON AGAIN THE BRAKES WORKED PERFECTLY NORMAL AGAIN AND THE WARNING LIGHTS DID NOT COME BACK ON. THE CAR WAS TAKEN TO THE LOCAL FORD DEALERSHIP AND THEY DROVE THE CAR AND CHECKED IT FOR QUITE SOME TIME, HOWEVER, THEY FOUND NOTHING WRONG WITH IT. THEY DID NOTICE THAT SOME ERROR CODES HAD INDEED TRIPPED IN THE PAST, BUT AGAIN, COULDN'T FIND ANY PROBLEMS AT ALL WITH THE BRAKE SYSTEM ($120 LATER).

Mileage: 120,000

DECEMBER 31, 2018 ' WHILE DRIVING THROUGH CITY, I ATTEMPTED TO USE THE BRAKES AND THEY DID NOT RESPONSE. I WAS ABLE TO CUT THE ENGINE AND PULL OVER TO THE SIDE OF THE ROAD WITH SPOUSE AND CHILDREN IN VEHICLE. ERROR MESSAGE STATING ABS BRAKE SYSTEM WAS NOT RESPONDING AND A FALSE POSITIVE TIRE SENSOR. JANUARY 2, 2018 ' TOOK CAR INTO DEALERSHIP. TECHNICIANS UNABLE TO REPLICATE PROBLEM THOUGH THEY FOUND THE ERROR CODE IN SYSTEM. TECHNICIAN REPLACED BRAKES, CALIPERS, AND RESET ERROR CODE. JANUARY 27, 2018 ' SAME ERROR MESSAGE OCCURRED WITH BRAKES FAILING IN APARTMENT PARKING LOT. CAR PARKED AND ERROR MESSAGE WENT AWAY. JANUARY 31, 2018 ' SAME ERROR MESSAGE OCCURRED AND ADDED AN ADVANCETRAC SERVICE ERROR MESSAGE. BRAKES FAILED TO WORK. UPON RESEARCHING ISSUE WITH VEHICLE, I CAME ACROSS A CONSUMER REPORT WHICH DESCRIBES OUR PROBLEM EXACTLY. CALLED DEALERSHIP AND CURRENTLY WORKING AT TRYING TO SOLVE PROBLEM. DEALERSHIP STATED IF IT WAS A SOFTWARE UPDATE, THEY WOULDN'T CHARGE FOR THE LABOR INVOLVED TO UPDATE IT. IF SOFTWARE UPDATE FAILED TO SOLVE THE PROBLEM, THEY WOULD CHARGE FOR ASSESSMENT, PARTS, AND LABOR TO REPAIR. DO NOT HAVE A RECORD OF RECEIVING MAILING ABOUT THE REPAIR PROBLEM FOR THIS ISSUE AS THE VEHICLE WAS PURCHASED IN 2013.

Mileage: 126,121

REAR BRAKE CALIPERS AND ROTORS RUSTED EXCESSIVELY FAST, REQUIRING A FULL REAR BRAKE JOB AT 42,300 MILES. EMERGENCY BRAKE AND EXCESSIVE RUST WAS CAUSING FRICTION AND SOUND, WHICH LED TO THE BRAKE INSPECTION. FAULTY DESIGN WHERE REAR BRAKES NEED REPLACEMENT AFTER SUCH AS SHORT PERIOD OF TIME. WHEN I TOLD FORD DEALERSHIP OF THIS ISSUE - REAR BRAKES WERE "SNAPPING" WHEN FIRST MOVING, I WAS TOLD THAT ALL FUSIONS HAVE THIS RUST BUILDUP ISSUE AND THAT IT WAS COMMON. TOOK IT INTO DEALERSHIP AND THEY JUST SHRUGGED.

Mileage: 43,200

WHEN STOPPING OR DRIVING THE BRAKE LIGHTS COME ON SERVICE TRAC MESSAGE APPEARS ALARMS GO OFF AND THERE IS NO BRAKES AT ALL. A FEW TIMES YOU CAN TURN CAR OFF TURN IT BACK ON AGAIN AND THEN THE BRAKES WORK BUT RECENTLY THEY WOUKD WORK AT ALL HAD CAR TOWED TO LOCAL FORD DEALERSHIP WAS CHARGED 140.00 TO RESET THE PCM THEY SAID COMPUTER COMMUNICATION FAILER. TODAY 24 HOURS AFTER GETTING CAR BACK WENT TO STOO AT A STOP SIGN AND NO BRAKES AND ALL THE ALARMS CAME ON AGAIN I TURNED THE CAR OFF TURNED IT ON AND BRAKES WORKED BIT I DROVE IT STRAIGHT BACK TO DEALERSHIP. THIS ISN'T NORMAL AND A HUGE SAFETY ISSUE I HAD MY DAUGHTER IN THE CAR AS WELL. I CANT SEE HOW FORD CAN ALLOW THIS TO NOT BE A COVERED ISSUE AND HOW THEY ARE OK WITH COMPLETE BRAKE FAILURE. I DON'T FEEL SAFE IN THIS CAR AT ALL.

Mileage: 139,000

THE ABS BRAKE SYSTEM CUT OUT COMPLETELY THE EVENING OF 11/29/17. THE DASHBOARD LIT UP WITH WARNING LIGHTS AND BRAKE PEDAL WAS NOT FUNCTIONING. I WAS TRAVELING 10-15 MPH AND THANKFULLY WAS ABLE TO PULL OVER USING THE PARKING BRAKE. I WAS ABLE TO TURN OFF AND RESTART THE CAR. THE BRAKE SYSTEM THEN FUNCTIONED NORMALLY. I CAREFULLY DROVE HOME AND TOOK THE CAR IN FOR SERVICE THE NEXT MORNING. THE DEALERSHIP SAYS I HAVE TO REPLACE THE CONTROL MODULE AND SOLENOID, WITH AN ESTIMATE OF $2,000-3,000. HOPEFULLY, THAT WILL FIX THE PROBLEM LONG-TERM. IF THE INCIDENT HAD HAPPENED ON THE HIGHWAY, IT COULD HAVE BEEN FATAL. *JS

Mileage: 92,000

VEHICLE HAD BRAKE FAILURE WHILE IN OPERATION ON OCT. 1, 2017. SUDDEN LOSS OF RESPONSE TO PRESSURE ON THE BRAKE PEDAL, EXTREME DIFFICULTY BRING VEHICLE TO A STOP. OCCURRED WHILE IN MOTION WHILE DRIVING STRAIGHT ON A CITY STREET. CHECK BRAKE LIGHT, ABS WARNING, AND SKID WARNING LIGHTS ALL CAME ON. THIS COULD BE A LIFE THREATENING HAZARD HAD BRAKE FAILURE OCCURRED IN DECELERATION FROM HIGH SPEED OR DURING A CRITICAL TRAFFIC SITUATION. INJURY OR DEATH WOULD HAVE BEEN IMMINENT FROM A VEHICLE CRASH OR COLLISION. SERVICE CENTER CLAIMS THIS WAS A FAILURE OF BOTH THE ABS CONTROL MODULE AND CONTROL MODULE VALVE. MANY VERY SIMILAR DESCRIPTIONS OF COMPLAINTS ABOUT BRAKE FAILURE ARE FOUND FOR THE 2010 FORD FUSION HYBRID USING AN ON-LINE SEARCH, INCLUDING OBVIOUS RISKS FOR COLLISION, CRASHES, AND INJURIES. THIS NEEDS TO BE RECALLED AND REPAIRED IMMEDIATELY.

Mileage: 60,000

BRAKES STOPPED WORKING WHILE DRIVING ON A CITY STREET. EXTREME PRESSURE ON THE PEDAL WAS REQUIRED TO SLOW THE CAR.

Mileage: 71,000

POWER BRAKING FUNCTION FAILED AS I PULLED FROM CURB AND STARTED DRIVING DOWN MY RESIDENTIAL STREET. INSTRUMENT PANEL BRAKE WARNING LIGHTS ON CAME ON AND VERY HEAVY PRESSURE ON BRAKE PEDAL REQUIRED TO STOP CAR AS I APPROACHED A STOP SIGN. FORD SERVICE SHOP DIAGNOSED PROBLEM TO BE A FAILED ABS MODULE. THE CAR HAS ONLY 110705 MILES ON IT. THE REPAIR COST $765.09 FOR PART PLUS $471.83 FOR LABOR AND FEES. THIS COMPONENT FAILURE COULD HAVE BEEN EXTREMELY DANGEROUS AS HIGHWAY SPEED.

Mileage: 110,705

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHEN ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE FAILED TO STOP UNLESS THE BRAKE PEDAL WAS DEPRESSED AGGRESSIVELY TO THE FLOORBOARD. THE CONTACT TOOK THE VEHICLE TO THE SUTTON FORD DEALER WHERE THE BRAKE BOOSTER WAS REPLACED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE AND THE DEALER REASSEMBLED THE NEW BRAKE BOOSTER UNTIL THE BRAKES FUNCTIONED PROPERLY. THE FAILURE RECURRED AGAIN AND THE CONTACT RELOCATED SOME TIME AFTERWARDS. THE CONTACT TOOK THE VEHICLE TO THE EARNHARD FORD DEALER WHO ALSO REPLACED THE BRAKE BOOSTER, BRAKE HARNESS, AND COMPUTER MODULE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE IN REFERENCE TO THE FIRST OCCURRENCE AND ASSISTED WITH THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE RECURRING FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

Mileage: 89,000

I WAS JUST DRIVING ALONG ON A CITY STREET GOING ABOUT 40 MPH, AND ALL OF A SUDDEN ALL THE DASHBOARD LIGHTS LIT UP, AND I COULDN'T BREAK VERY EASILY. I WAS IN THE MIDDLE OF TRAFFIC, AND I WAS WORRIED SOMEONE WAS GOING TO HIT ME, OR I WASN'T GOING TO BE ABLE TO BREAK IF SOMEONE CUT ME OFF. MY CAR HAD BEEN SO RELIABLE UNTIL THAT MOMENT. MY CAR DIDN'T BREAK THE WAY IT ALWAYS DID. IT TOOK A LOT MORE PRESSURE TO BREAK THAN NORMAL, AND THE BREAKING WAS VERY DELAYED. I HAD A FEW VERY CLOSE CALLS, BEFORE I COULD PULL OVER. IT WAS SCARY! THE DEALERSHIP HAD TO REPLACE MY ABS MODULE AND MY HYDRAULIC CONTROL UNIT, WHICH WAS VERY EXPENSIVE. I KNOW THE NHTSA IS LOOKING INTO MANY COMPLAINTS OF THE SAME ISSUE FOR 2010 FORD FUSIONS. IF OTHER VEHICLES ARE HAVING THE SAME ISSUE, THIS SHOULD BE A RECALL!

Mileage: 126,332

THE BRAKES TOTALLY FAILED. THE PEDAL WENT TO THE FLOOR. THE SYSTEM DID NOT FAIL OVER TO THE PURELY MECHANICAL MODE. THE CAR SIMPLY HAD TO COAST TO A STOP. AFTER THE CAR WAS TURNED OFF AND RESTARTED THE BRAKES WORKED BUT BLOGS ARE SAYING THIS CAN HAPPEN AGAIN WITHOUT WARNING. THREE MECHANICS SAY THERE IS NOTHING WRONG WITH THE MASTER CYLINDER, BRAKE LINES, CALIPERS, ETC. ONE SAYS IT MIGHT BE THE ABS UNIT, ANOTHER SAYS IT MIGHT BE THE SOFTWARE. THE DEALERSHIP SEEMS TO NOT KNOW WHAT IS WRONG. TWO MECHANICS HAVE DISAGREED ON WHAT THE PROBLEM IS, YOU HAVE AN OPEN INVESTIGATION ON 2008-9 MODELS BUT THIS APPEARS TO BE HAPPENING ON 2010S AND NEWER MODELS AS WELL. WE DO NOT KNOW IF OUR CAR IS SAFE TO DRIVE AND FORD APPEARS TO NOT HAVE A FIX FOR THE PROBLEM. INDEED, THEY APPEAR TO NOT EVEN BE ACKNOWLEDGING THE PROBLEM AS FAR AS I CAN TELL. THE CAR HAS BEEN IN THE SHOP SINCE THIS HAPPENED. IT IS NOW AT HOME SITTING...IT WOULD BE GOOD TO HAVE A FIX SO WE CAN DRIVE IT.

Mileage: 80,000

CATASTROPHIC BRAKE FAILURE AT 50 MPH WHILE DECELERATING. RECEIVED BRAKE LIGHT FOLLOWED BY COMPLETE BRAKE FAILURE. PEDAL WENT TO FLOOR AND WAS SUBSEQUENTLY UNRESPONSIVE. ATTEMPTED TO PUMP, NO LUCK. CAR REQUIRED EMERGENCY BRAKE TO STOP NARROWLY AVOIDING COLLISION. CAR IS CURRENTLY RESIDING AT MOYER FORD DEALERSHIP IN FOLEY, AL. DEALER STATES TO ME THAT THIS WAS A "BRAKE PEDAL ASSEMBLY FAILURE." AWAITING TROUBLESHOOTING CODES FROM DEALER.

Mileage: 125,319

BRAKE FAILURE OCCURRED WITH NO WARNING ON CITY STREET WHILE CAR WAS TRAVELING STRIAGHT. FORTUNATELY, THERE WAS NO TRAFFIC PRESENT AND THE EMERGENCY BRAKE WAS USED TO SLOW THE CAR YO A STOP. AFTER RESTARTING, THE DASH "ABS" AND "BRAKE PROBLEM" LIGHTS ILLUMINATED. THE CAR FROM THIS POINT HAD VIRUTUALLY ZERO BRAKING AND THE BRAKE PEDAL WENT ALMOST TO THE FLOOR. THE CAR WAS TOWED TO A FORD DEALER FOR INSPECTION, IT WAS DETERMINED THAT THE ABS MODULE HAD GONE BAD AND NEEDED REPLACEMENT. ALTHOUGH THE PART CAN BE REPLACED, IT WON'T FIX THE PROBLEM. IT APPEARS THE ABS MODULE DESIGN AND BRAKE SYSTEM LOGIC FOR THE FUSION IS FLAWED. EXAMINATION OF THE BRAKING SYSTEM SCHEMATICS INDICATES THERE IS NO OVERRIDE FOR THE SYSTEM IF THE ABS MODULE FAILS. WHEN THIS OCCURS, AS IT DID FOR US, THE CAR'S BRAKES COMPETE WITH THE ABS SYSTEM CAUSING AN ALMOST COMPLETE LOSS OF BRAKING. OUR FAMILY WAS FORTUNATE THAT WE WERE NOT TRAVELING ON A BUSY STREET OR HIGHWAY. THE POTENTIAL FOR DAMAGE AND INJURY WAS SIGNIFICANTLY HIGH, NOT JUST TO MY FAMILY BUT TO OTHERS AS WELL. GIVEN THE AGE OF THIS VEHICLE (2010), IT IS HIGHLY LIKELY THAT THE FREQUENCY OF THESE EVENTS WILL INCREASE. THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.

Mileage: 177,000

I WAS DRIVING HOME FROM WORK IN HOUSTON, TX AND SUDDENLY THE BRAKES FAILED FOR THE 2ND TIME IN A WEEK. THE CAR WAS ON, DROVE AND STEERED FINE, BUT THERE WERE NO POWER BRAKES. IT WAS AS IF A MANUAL TRANSMISSION CAR HAD STALLED, BUT EVEN WORSE. AN ERROR LIGHT CAME ON THE LEFT PANEL SAYING "CHECK BRAKE SYSTEM" AND THE PARKING BRAKE LIGHT WAS ON. I WAS ABLE TO QUICKLY PULL OVER. I PUT IT IN PARK, TURNED THE CAR OFF, AND THEN IMMEDIATELY STARTED IT UP. ALL WAS FINE WITH NO LIGHTS OR BELLS. I CALLED FORD AND EXPLAIN THE PROBLEM AND THEY ADVISED ME TO TAKE TO THE FORD DEALER FOR SERVICING. THEY'VE, OF COURSE, NEVER HEARD OF THIS PROBLEM AND CAN'T BELIEVE IT HAPPENED. IT SOUNDS TO ME LIKE A COMPUTER / ELECTRONIC PROBLEM. FORD KEPT THE CAR FOR 2 DAYS IN THEIR GARAGE AND THEY DROVE IT AROUND AND RUN THEY DIAGNOSTICS AND THEY SAID THEY COULDN'T FIND OUT ANY CODE OR PROBLEM AND THEY CANNOT HELP. I TOOK THE CAR OUT AND DROVE FOR 3 DAYS AND IT WAS FINE BUT ON THE 4TH DAY THE SAME PROBLEM AGAIN. BREAK FAILED TO WORK AND COME UP WITH 'AN ERROR LIGHT CAME ON THE LEFT PANEL SAYING "CHECK BRAKE SYSTEM" AND THE PARKING BRAKE LIGHT WAS ON'. FORD ARE NOT WILLING TO HELP AND THEIR GARAGE CANNOT HELP EITHER BUT THERE IS KNOWN ISSUE WITH THIS MODEL. PLEASE READ NOT FROM AUTOMOTIVE FORD: HTTP://WWW.AUTOMOTIVEWORLD.COM/ANALYSIS/80719-US-FORD-TO-FIX-FAULTY-BRAKE-SOFTWARE-ON-HYBRIDS/

Mileage: 69,800

THIS IS THE THIRD TIME OUR CAR WILL BE GOING TO THE DEALERSHIP FOR A SERIOUS BRAKE ISSUE. THE FIRST TIME IT OCCURRED WAS IN SEPTEMBER OF 2015. THE VEHICLE WAS IN MOTION ON A RESIDENTIAL STREET WHEN THE CAR BRAKES STOPPED FUNCTIONING AS USUAL. THE DRIVER HAD TO SLAM ON THE BRAKES TO GET THE CAR TO STOP. THE CHECK BRAKE AND SERVICE LIGHTS CAME ON. THE BRAKES NO LONGER FUNCTIONED PROPERLY. THE DEALER WAS UNABLE TO REPLICATE THE ISSUE. IT HAPPENED AGAIN IN MAY OF 2016 WHEN THE CAR STARTED IN THE DRIVEWAY. AN INDEPENDENT MECHANIC WAS ABLE TO REPLICATE THE PROBLEM, WHICH WAS PRINTED OUT AND TAKEN TO THE FORD DEALERSHIP. THE DEALERSHIP WAS ABLE TO ISOLATE THE PROBLEM THIS TIME AND FIX IT. THE CAR WAS FUNCTIONAL AGAIN. TODAY, THE ISSUE HAPPENED YET AGAIN. AS THE CAR STARTED WHILE STATIONARY, THE CAR DINGED AND THE CHECK BRAKE AND SYSTEM LIGHTS CAME ON. FEARING A USER ERROR, THE DRIVER RESTARTED THE CAR AND IT SEEMED FINE. AS THE DRIVER DROVE DOWN THE RESIDENTIAL BLOCK, THE BRAKES BECAME UNRESPONSIVE AND THE SYSTEM LIGHTS CAME BACK ON. THE DRIVER HAD TO PRESS VERY HARD ON THE BRAKES TO AVOID RUNNING A STOP SIGN AND INTO ONCOMING TRAFFIC ON A NEIGHBORING STREET. THE CAR WAS TOWED TO THE DEALER.

Mileage: 56,000

I WAS DRIVING AT ABOUT 45MPH ON A CITY STREET AND A BICYCLIST PULLED IN FRONT OF MY CAR. I HAD TO SLAM ON THE BRAKES TO AVOID HITTING HIM. I WAS ABLE TO AVOID AN ACCIDENT, BUT THE ABS LIGHT CAME ON AND THE BRAKES WERE NOT RESPONDING AS USUAL. I HAD TO PUSH DOWN ALL THE WAY ON THE BRAKE PEDAL FOR THE CAR TO SLOW AT ALL. I WAS TOLD THAT BECAUSE I SLAMMED ON THE BRAKES IT CAUSED AN INTERNAL FAULT WITH THE ABS MODULE. THE SERVICE DEPARTMENT DID NOT SEEM CONCERNED THAT THE BRAKES HAD FAILED AND I WAS TOLD THAT SLAMMING ON THE BRAKES COULD TYPICALLY CAUSE THIS TYPE OF FAILURE WITH THE COMPUTER SYSTEM.

Mileage: 115,000

I WAS DRIVING TO WORK, WHICH DOES NOT REQUIRE FOR ME TO TAKE THE HIGHWAY, AND AT A FOUR-WAY STOP I TRIED TO STOP MY 2010 FORD FUSION HYBRID CAR BY USING THE BRAKE PEDAL AND IT DID NOT STOP THE CAR AT ALL, BUT ITS PUMP-ACTION WAS STILL THERE. LUCKILY THERE WERE NO CARS AT THE FOUR-WAY STOP. IF THERE WERE CARS THERE, I COULD HAVE GOTTEN INTO A CAR ACCIDENT, EVEN WORSE IF I WAS ON THE HIGHWAY. WHEN THE BRAKE ISSUE OCCURRED, THE FOLLOWING TWO SYSTEM ERROR CODES APPEARED ON MY DASHBOARD: 1.) "(!) BRAKE CHECK BRAKE SYSTEM" AND (2) "SERVICE ADVANCETRAC". AT THE SAME TIME THAT THESE TWO SYSTEM ERROR CODES APPEARED, THERE WERE FIVE WARNING LIGHTS THAT APPEARED: 1.) ADVANCETRAC/TRACTION CONTROL OFF LIGHT (AKA ORANGE-YELLOW CAR W/ TIRE MARKS OFF) 2.) ADVANCETRAC/TRACTION CONTROL (AKA ORANGE-YELLOW CAR W/ TIRE MARKS SYMBOL) 3.) BRAKE SYSTEM WARNING LIGHT (AKA RED !(P) BRAKE) 4.) ANTI-LOCK BRAKE SYSTEM (AKA "ABS" SYMBOL) WARNING LIGHT 5.) ON THE UPPER LEFT-HAND CORNER TO THE LEFT OF THE SYSTEM ERROR CODE "(!) BRAKE CHECK BRAKE SYSTEM" A LITTLE (!) BRAKE SYMBOL APPEARED. I HAVE A PICTURE OF ALL OF THESE SYSTEM ERROR CODES AND LIGHTS. SO, THEN I USED THE EMERGENCY BRAKE HANDLE STICK TO STOP THE CAR AND THAT HELPED ONLY TO SLOW THE CAR DOWN BY 20%, BUT NOT ENOUGH TO STOP THE CAR. I LEFT THE EMERGENCY BRAKE ON AND DID NOT USE THE ACCELERATOR PEDAL TO SLOW DOWN THE CAR. THE CAR SLOWED DOWN TO A SLOW STOP AFTER 1-2 MINUTES AFTER DRIVING OVER SOME SPEED BUMPS DRIVING AT 30-35 MPH. WHEN IT STOPPED, I RESTARTED THE CAR TO SEE IF THAT WOULD FIX THE ISSUE AND IT DID NOT. SO I PRESSED THE ACCELERATOR PEDAL VERY LIGHTLY WITHOUT USING THE EMERGENCY BRAKE AND GOT TO A SPEED OF LESS THAN 10 MPH TO GET TO WORK BECAUSE I WAS ALMOST THERE. WHEN I SLOWLY DRIFTED INTO MY WORK'S PARKING LOT, I IMMEDIATELY USED THE EMERGENCY BRAKE AGAIN TO GET THE CAR TO STOP.

Mileage: 64,093

WHILE DRIVING ON A BUSY STREET (WITH 2 SMALL CHILDREN) WE LOST ALL POWER STEERING, ON A BUSY STREET CAUSING UNSAFE DRIVING CONDITIONS. THE SERVICE ADVANCETRAC (AVS) AND SERVICE POWER STEERING ERRORS CAME ON AS THIS HAPPENED.

Mileage: 115,000

WHEN TRAVELING DOWN A HILL AT ABOUT 30 MPH, THE DASH BRAKE WARNING BEGAN TO FLASH AND THE BRAKE PEDAL LOST ALL RESISTANCE AND TOTALLY FAILED. THE VEHICLE COULD NOT BE STOPPED WITH THE BRAKE PEDAL. THE EMERGENCY BRAKE WAS USED TO STOP THE VEHICLE BEFORE REACHING A BUSY INTERSECTION. THE DRIVER WAS ALSO ABLE TO TURN THE VEHICLE ONTO A SIDE STREET. THE VEHICLE HAD TO BE TOWED TO THE DEALER. THE DEALER REPLACED THE "ABS MODULE DUE TO NO COMMUNICATION".

Mileage: 72,535

WAS ON HIGHWAY DRIVING 60 MPH WHEN VARIOUS BRAKE WARNING STARTED FLASHING ON DASHBOARD. WARNING SAID I NEEDED TO STOP IMMEDIATELY. I SLOWED DOWN BUT BRAKES WERE NOT RESPONSIVE. I MANAGED TO FIND AN UPHILL EXIT AND GOT THE CAR TO STOP SAFELY. I TURNED THE CAR OFF, RESTARTED IT, AND THE PROBLEM DISAPPEARED. I HAVE OWNED THIS CAR SINCE FEB. 2010 AND HAVE NEVER HAD THIS PROBLEM BEFORE. THE CAR HAS ABOUT 80,000 MILES ON IT.

Mileage: 80,000

OUR FORD FUSION HYBRID EXPERIENCED A TOTAL BRAKE FAILURE AS I WAS DRIVING OUT OF OUR CANYON. I HAD JUST STOPPED TO LET A COUPLE OF CARS PASS ON THE NARROW ROAD AND AS I PROCEEDED INTO A 90 DEGREE DOWNHILL TURN, THE BRAKES FAILED, CAUSING A CRASH. THERE WAS NO BRAKING WHATSOEVER. I HAD ONLY 2 OR 3 SECONDS BEFORE THE TURN AND MANAGED TO AVOID GOING OFF OF A CLIFF ONLY NARROWLY, BY RUNNING UP A EARTHEN BANK AND OVER A LARGE BOULDER, WHICH STOPPED THE CAR. THE CONSUMER REPORTS TEST DRIVER HAD THE SAME EXPERIENCE WHEN TEST DRIVING THE CAR IN 2010.

Mileage: 98,000

AFTER SWITCHING THE GEAR SHIFT FROM THE PARK POSITION, I IMMEDIATELY NOTICED MY BRAKES FAILED AND MY VEHICLE BEGAN ROLLING FORWARD. THE VEHICLE STOPPED AFTER PLACING A SUBSTANTIAL AMOUNT OF PRESSURE ON THE BRAKES. AFTER TURNING THE VEHICLE ON AND OFF THE TWO SYMPTOMS WENT AWAY. LATER THAT DAY THE SAME ISSUE HAPPENED FOR THE SECOND TIME WHILE MY VEHICLE WAS STATIONARY. THE THIRD TIME THAT THIS ISSUE OCCURRED I WAS DRIVING ON A HIGHWAY AND ALMOST WENT INTO OPPOSING TRAFFIC. THE SERVICE LIGHT TURNS OFF AFTER RESTARTING THE CAR BUT RETURNS LATER THAT DAY. UPDATED 9/28/15 *LN THE CONSUMER STATED IN ADDITION TO THE BRAKES, THERE WAS AN ISSUE WITH THE ADVANCED TRACK SYSTEM. UPDATED 10/13/15*JB

Mileage: 128,212

DRIVING 15MPH IN RESIDENTIAL AREA. COME TO A T INTERSECTION 3 WAY STOP. PRESS THE BRAKE PEDAL TO SLOW, AND THE BRAKES FAILED TO STOP THE VEHICLE. THERE WAS NO BRAKE PRESSURE OR RESPONSE. THE BRAKE PEDAL WAS FULLY PRESSED. EMERGENCY BRAKE WAS PULLED TO STOP THE VEHICLE. CONVENTIONAL HYDRAULIC SYSTEM DID NOT APPLY THE BRAKES AS IT SHOULD HAVE. DASHBOARD INDICATED BRAKE CHECK BRAKE SYSTEM ERROR, SERVICE ADVANCETRAC ERROR, TRACTION CONTROL LIGHT WAS ILLUMINATED, PARKING BRAKE LIGHT ILLUMINATED, AND ABS LIGHT WAS ILLUMINATED. TURNED THE VEHICLE OFF AND BACK ON. VEHICLE RETURNED TO NORMAL OPERATION. HAD VEHICLE TOWED TO FORD DEALERSHIP. DEALERSHIP STATES ABS MODULE SHOWS MANY INTERNAL FAULTS. REPLACEMENT MODULE ORDERED; TO BE INSTALLED. SIMILAR SYMPTOMS REPORTED BY PLETHORA OF OTHER 2010 FORD FUSION HYBRID OWNERS. FORD ISSUED CUSTOMER SATISFACTION PROGRAM 10B13 FOR SIMILAR PROBLEMS IN THE PAST. FORD CORPORATE WAS CALLED, AND A CASE NUMBER PROVIDED. AFTER PROVIDING VIN NUMBER IT WAS STATED MY VEHICLE DID NOT FALL WITHIN THE GUIDELINES OF THE CUSTOMER SATISFACTION PROGRAM EVEN THOUGH I EXPERIENCED THE SYMPTOMS OF THOSE WHO DID. I WAS DIRECTED TO FURTHER ADDRESS THE ISSUE WITH THE SERVICE MANAGER AT THE FORD DEALERSHIP WHERE MY VEHICLE WAS BEING REPAIRED.

Mileage: 71,917

I WAS ROUNDING A CORNER AT APPROXIMATELY 10 MPH, PULLING OUT FROM THE STREET WHERE I LIVE, AND TWO TROUBLE CODES POPPED UP: (1) "BRAKE! CHECK BRAKE SYSTEM"; AND (2) "SERVICE ADVANCETRAC". THE CAR IMMEDIATELY BECAME INCREDIBLY DIFFICULT TO STEER AND THE BRAKES PROVIDED LITTLE (IF ANY) STOPPING POWER (I AM UNSURE IF IT WAS JAMMING ON THE BRAKES THAT PROVIDED EXTREMELY MINIMAL STOPPING POWER OR JUST THE INERTIA OF THE CAR SLOWING OVER APPROXIMATELY 30-50 FEET). THE DEALERSHIP ULTIMATELY PROVIDED EXCELLENT SERVICE REPLACING THE "ASB MODULE", BUT I FEEL THAT IT IS UNSAFE FOR A CAR'S BRAKES AND POWER STEERING TO FAIL SUDDENLY, EVEN AT LOW SPEEDS, AND UNEXPECTED THAT A 4 YEAR OLD CAR WITH LESS THAN 40,000 MILES WOULD HAVE SUCH A FAILURE. I LIVE NEAR A PARK. IF SOMEONE HAD DECIDED TO SUDDENLY CROSS THE STREET WITH A STROLLER, A KID HAD RUN INTO THE STREET AFTER A BALL, OR SOMEONE ELSE HAD DARTED IN FRONT OF THE CAR, I WOULD HAVE BEEN UNABLE TO MAKE THE NECESSARY ADJUSTMENTS TO AVOID AN AUTO ON PERSON CRASH. *TR

Mileage: 39,000

BRAKE SYSTEM COMPLETELY MALFUNCTIONED. I WAS EXITING THE FREEWAY OFF RAMP AND ALL OF A SUDDEN I HAD NO BRAKES. I WAS NOT ABLE TO STOP. I HAD TO PULL THE EMERGENCY BRAKE IN ORDER TO AVOID CRASHING. THE BRAKES COMPLETELY WENT OUT. THERE WAS NO WARNING AT ALL. I LITERALLY ALMOST DIED.

Mileage: 98,000

I WAS LEAVING WORK AFTER THE VEHICLE WAS PARKED OUTSIDE ALL DAY IN BELOW ZERO WEATHER. WHEN I PUT THE CAR IN REVERSE I HAD NO BRAKES. HAD TO DEPRESS BRAKE EXTREMELY HARD TO GET CAR TO STOP. THE BRAKES STARTED WORKING PROPERLY AFTER DRIVING A SHORT DISTANCE. THIS HAPPENED A SECOND TIME UNDER THE SAME CONDITIONS A COUPLE OF DAYS LATER. I HAD IT CHECKED OUT AND THE MECHANIC COULD NOT FIND ANYTHING WRONG. THEN A MONTH LATER AFTER DRIVING APPROXIMATELY 5 BLOCKS THE BRAKE WARNING LIGHT CAME ON AND THEN THE ADVANCE TRAC WARNING LIGHT CAME ON AND I HAD NO BRAKES AGAIN. I STOPPED THE CAR BY DEPRESSING THE BRAKES EXTREMELY HARD AND SHUT IT OFF AND THEN THEY WORKED FINE AGAIN. I TOOK IT TO THE FORD DEALER. THEY FOUND SEVERAL CODES BUT COULD NOT DUPLICATE THE PROBLEM AND CHARGED ME $150 AND FIXED NOTHING. THEY SAID THEY COULD CHANGE SEVERAL DIFFERENT PARTS BUT WOULD BE COSTLY AND MIGHT NOT BE THE CORRECT PART. VERY DANGEROUS SITUATION. *TR

APPROACHING STOP SIGN AT 25 MPH, APPLIED BRAKES, AND THE BRAKES COMPLETELY FAILED, HAD TO STOP CAR WITH EMERGENCY BRAKE. THE ABS AND TCS LIGHTS CAME ON. EVERYTHING ELSE WORKED FINE. TURNED CAR OFF AND RESTARTED AND ALL APPEARS FINE. *TR

Mileage: 54,000

I WAS MAKING A RIGHT TURN FROM A SIDE STREET, ABOUT 100 YARDS FROM MY HOME. AS I GOT ON ROAD, LIGHTS WENT ON THE DASH ABOUT BRAKES ADVANCE SERVICE AND THE BRAKES LOST POWER. CAUSED ME TO HAVE TO USE SIGNIFICANT PRESSURE TO MAKE BRAKES WORK. I WENT ABOUT 1 MILE AND INTO A PARKING LOT. I STOPPED AND RESTARTED THE CAR AND THINGS WENT BACK TO NORMAL. THIS COULD HAVE CAUSED AN ACCIDENT SINCE IT WAS SUDDEN AND THERE WAS A LOSS OF CONTROL IN TRAFFIC. I CALLED DEALERSHIP AND THEY SAID THAT IT MAY HAVE BEEN FROM CAR SITTING FOR A WEEK AND THAT UNLESS THE PROBLEM CAN BE REPEATED AT THE DEALERSHIP, THEY CANNOT FIX SOMETHING THAT ISN'T BROKEN. THE CAR DID THE EXACT THING AGAIN TURNING OUT OF MY DRIVEWAY ON 1-5-15. STOPPED AND RESTARTED CAR AND IT WENT BACK TO NORMAL. THIS IS NOT SAFE AND SHOULD BE RECALLED. INTERMITTANT PROBLEMS CAN STILL KILL. *TR

Mileage: 49,098

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 5 MPH, THE CHECK BRAKE SYSTEM LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED AND FORCED THE CONTACT TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SUCCESSFULLY STOP THE VEHICLE. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD AND REPLENISHED THE BRAKE FLUID. THE VEHICLE RESUMED NORMAL OPERATION, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE DEALER STATED THAT THE BRAKE SIMULATOR SENOR FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.

Mileage: 106,000

OUR 2010 FORD FUSION RECENTLY LOST ITS ELECTRONIC BRAKES DURING RUSH HOUR TRAFFIC. LUCKILY, IT WAS STOPPED AT THE TIME. IT IS NO LONGER UNDER WARRANTY, BUT WE KNOW THERE HAVE BEEN ISSUES WITH THE ELECTRONIC BRAKES ON THIS CAR (CUSTOMER SATISFACTION PROGRAM 10B13 STATED ON CR WEBSITE, SEE CONSUMER REPORTS NEWS: FEB 4, 2010 4:07PM.) COLUMBIA FORD SAID THEY UPGRADED THE COMPUTER BACK IN SEPT OF 2010. WHEN WE ORIGINALLY PURCHASED THIS CAR, THE ELECTRONIC BRAKES HAD FAILED 3 TIMES IN THE FIRST FEW MONTHS OF OWNING IT. THIS IS NOW THE 4TH TIME THE BRAKES HAVE BEEN LOST ON THE CAR. TODAY COLUMBIA FORD STATED THEY WILL DO A DIAGNOSES FOR $120.00, BUT THEY MAY NOT EVEN BE ABLE TO RECREATE THE ISSUE BUT WILL STILL CHARGE US. WHEN WE ORIGINALLY HAD THE PROBLEM WITH THE BRAKES IN 2010 THEY SAID THERE WAS NOTHING WRONG WITH THE CAR BECAUSE THEY COULDN'T DUPLICATE IT. EVENTUALLY, WE WERE PROVEN CORRECT WHEN SOMEONE FROM FORD HEADQUARTERS GOT INVOLVED AND DISCOVERED THE PROBLEM. WE WOULD LIKE FORD HEADQUARTERS TO GET INVOLVED AGAIN AND HOPEFULLY FIX THE ELECTRONIC BRAKES FREE OF CHARGE, OR FOR A VERY SMALL FEE. WE DON'T KNOW IF THERE ARE ANY OTHER 2010 FORD FUSION HYBRIDS WITH OVER 100,000 MILES BUT MAYBE IF SOMEONE AT FORD LOOKS INTO THIS ISSUE SO WE CAN AVOID A TRAGEDY. MAYBE THE SOFTWARE UPGRADE NEEDS AN ADDITIONAL UPGRADE NOW THAT THE CAR IS OVER 100,000 MILES? THE FORD CUSTOMER RELATIONSHIP WEBSITE RESPONDED TO OUR INQUIRY TODAY THAT THERE IS BASICALLY NOTHING THEY CAN DO FOR US, PLEASE CONSIDER LOOKING INTO THIS AS WE NEED SOMEONE TO HELP US. WE PERSONALLY HAVE AN URGENCY IN GETTING THIS RESOLVED AS A FAMILY MEMBER THAT RIDES IN THE CAR IS 4 MONTHS PREGNANT AND HER LIFE AND THE NEW LIFE ARE BOTH AT STAKE IF SOMETHING SHOULD HAPPEN IN OUR CAR IF THE BRAKES FAIL AGAIN. WE WOULD APPRECIATE ANY HELP YOU CAN PROVIDE US. PLEASE CALL ME IF ANY QUESTIONS. *TR

Mileage: 101,000

ON 1/6/14 AND 1/7/14, THE BRAKE WARNING SIGN WOULD BRIEFLY LIGHT UP IN THE UPPER LEFT END OF THE DASHBOARD. THE LOCAL DEALERSHIP CHANGED OIL AND FILTER AND PERFORMED A MULTI-POINT INSPECTION ON 1/8/14 AND FOUND NO BREAK PROBLEM. ON 1/31/14, WHILE ON CRUISE CONTROL AT 55 MPH, THE CAR STARTED DECELERATING TO 50, 45 AND 40 MPH ON THE HIGHWAY IN JUST A FEW SECONDS; I DID NOT HAVE TIME TO READ THE WARNING SIGNAL AND I ONLY SAW THE WORD "BREAK." I WAS ABLE TO RESUME MY DRIVING WITHOUT ANY FURTHER INCIDENCE. A SIMILAR DECELERATION INCIDENT HAPPENED ON 2/3/14. THE WARNING SIGNAL WAS LONGER AND I THOUGHT I READ IN THE UPPER LEFT END OF THE DASHBOARD: "BRAKE PAD ENGAGED." THE LOCAL DEALER CHECKED THE BREAK SYSTEM AND COULD NOT FIND ANYTHING WRONG. THE SERVICE DEPARTMENT CONTACTED THE FORD MOTOR COMPANY THAT HAD NO CLUE ABOUT THE PROBLEM. ANOTHER SIMILAR DECELERATION INCIDENT HAPPENED AGAIN ON 2/11/14. THE WARNING SIGNAL WAS LONGER AND READ:" PARK BRAKE ENGAGED." THE BRAKE SIGNAL ALSO CAME ON IN THE LOWER RIGHT END OF THE DASHBOARD. AGAIN, I WAS ABLE TO COMPLETE MY DRIVE AND LATER DRIVE BACK (ONE HOUR) TO THE LOCAL DEALER SERVICE DEPARTMENT WITHOUT FURTHER INCIDENCE. ON 2/12/14, THE SERVICE DEPARTMENT NOTIFIED ME THAT IT DID NOT FIND ANYTHING WRONG AND "HEADQUARTERS" IS SAYING THAT IT NEEDS TO SEE THE WARNING SIGNAL (THAT LASTS ONLY A FEW SECONDS TO ONE MINUTE). I AM TELLING THEM THAT I WANT TO DRIVE A SAFE CAR AND NOT HAVE IT SUDDENLY DECELERATE IN FRONT OF A SEMI-TRUCK. THE CAR IS STILL IN THE DEALER'S SERVICE DEPARTMENT. I WOULD APPRECIATE ANY ASSISTANCE IN THIS MATTER. *TR

Mileage: 76,500

MONDAY, JAN. 27 - POWER SUDDENLY GAVE OUT WHEN ACCELERATING ON FREEWAY. SERVICE WRENCH HAD BEEN ON EARLIER THAT DAY BUT HAD GONE OFF. DIXON FORD TOLD US IT WAS OK TO DRIVE. I WAS IN LEFT LANE AND HAD TO CROSS 5 LANES TO GET TO MEDIAN. TOOK IT IN TO WALNUT CREEK FORD AND THEY "RE-FLASHED IT", SAYING NO CONCERN WAS PRESENT AT THE TIME. THEY GAVE THE DANGEROUS CAR BACK TO US FRI, JAN 31ST 130 MILES DRIVEN IN 2ND LANE (ONE FROM CARPOOL LANE) AT 65 MPH ACCEL LIGHTLY SUDDENLY, CAR'S GAS GAVE OUT, LIKE BEFORE THE ROAD CURVED TO RIGHT. TRY TO STEER CAR RIGHT TO FOLLOW LANE AS CAR DECEL NOTICED THAT STEERING NOT RESPONDING, EVEN TO STRONGEST INPUTS (ALMOST LIKE LOCKED, LIKE CAR WAS OFF) TRIED TO HIT BRAKES, BUT PEDAL SANK TO FLOOR NO RESPONSE REGARDLESS OF PRESSURE. KEPT PRESSURE BUT CAR DID NOT SLOW BEGAN TO DRIFT PASSENGER GRABBED WHEEL ALSO AND TRIED TO PULL RIGHT. GRADUALLY STARTED TO GO RIGHT, BUT WITH EXTREME FORCE APPLIED. AFTER FORCE, WHEEL AT MOST 5 DEGREES TURN EMERGENCY BRAKE TO SLOW (NOT STOP) STEERING CORRECTIONS COULD NOT SUFFICIENTLY TURN CAR SO CAR SLAMMED INTO CONCRETE MEDIAN AT 50 MPH TIGHTENED EMERGENCY BRAKE AND CONTINUED TO PULL ON THE WHEEL SLID ALONG MEDIAN AS CAR SCREECHED CAR FINALLY STOPPED ON THE LEFT SIDE OF FREEWAY GEAR SELECTOR LOCKED IN DRIVE TURNED OFF THE ENGINE WHILE THE SELECTOR WAS STILL IN PARK. RESPONDING CHP OFFICER K. ALLEMAN ASKED US TO DRIVE CAR TO THE OTHER SIDE OF THE FREEWAY COULD NOT START CAR. TURNED KEY 3 TIMES BUT CAR REFUSED TO RESPOND. GETTING VERY HOT IN THE CAR, JUST LIKE MON, PROB 95 -100 AMBIENT TEMP AGAIN WHEN EXT. TEMP. 58 FINALLY ABLE TO SELECT NEUTRAL AND RELEASE PARKING BRAKE. CAR DID NOT START PAX&I HAD TO PULL HARD TO GET WHEEL TO TURN AT ALL INCIDENT REPORT #[XXX] OFFICER CONFIRMED BRAKES, STEERING, AND POWER WERE ALL GONE. DETAILS IN REPT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 19,300

IN AUGUST 2013 I EXPERIENCED COMPLETE BRAKE FAILURE ON MY 2010 FORD FUSION HYBRID. AS I WAS DRIVING OUT OF A PARKING LOT MY BRAKES FAILED, AND ALL OF MY WARNING INDICATORS ON THE ELECTRONIC DASHBOARD LIT UP. I WAS ABLE TO DRIVE BACK INTO THE PARKING LOT AND COAST TO FULL STOP. THE INCIDENT IS EXACTLY WHAT WAS DESCRIBED BY ANOTHER OWNER WHO POSTED THIS DESCRIPTION, WHICH IS EXACTLY WHAT HAPPENED TO ME: "WHILE DRIVING DOWN THE ROAD THE BRAKES SUDDENLY HIT THE FLOOR AND THERE WAS NO MINIMUM RESISTANCE." THERE WAS A CUSTOMER SATISFACTION PROGRAM INITIATED BY FORD FOR THE FORD FUSION HYBRID MADE ON OR BEFORE OCTOBER 17, 2009. MY FORD FUSION HYBRID WAS MADE IN NOVEMBER 2009, WHICH MAKES ME BELIEVE THE FIX WAS NOT INITIATED ON MODELS MADE JUST AFTER THE CSP! I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. I HAD TO HAVE MY EMC AND HCU REPLACED. I BOUGHT THE CAR NEW IN JANUARY 2011, 2 1/2 YEARS LATER I AM HAVING THESE ISSUES, WHICH I HAVE NEVER EXPERIENCED WITH ANY OTHER VEHICLE I HAVE EVER OWNED. I THINK FORD IS AWARE OF THESE ISSUES, AND ARE NOT RECALLING THE VEHICLES THAT ARE STILL AFFECTED. I FEEL LUCKY I WAS ABLE TO GET THE CAR OFF THE ROAD SAFELY WITHOUT GETTING INTO AN ACCIDENT. THIS IS A VERY DANGEROUS SITUATION. PRIOR TO THIS HAPPENING, I HAD MY CAR IN FOR A DIFFERENT ISSUE, AND THE SERVICE REP MENTIONED IF SOMETHING SHOULD HAPPEN TO MY BRAKES, IT WILL BE VERY EXPENSIVE TO FIX, I NOW WONDER IF HE WAS AWARE OF THIS PROBLEM BECAUSE OTHERS HAVE ALSO EXPERIENCED THIS ISSUE! *TR

Mileage: 43,400

AFTER EXITING THE PARKING LOT OF DOWNTOWN DISNEY IN LAKE BUENA VISTA FL, A SERIES OF WARNING LIGHTS CAME ON THE DASH AND I EXPERIENCED ALMOST A COMPLETE FAILURE OF THE BRAKE SYSTEM. I NARROWLY MISSED HITTING A PEDESTRIAN AND A MAINTENANCE VEHICLE. I MANAGED TO SLOWLY DRIVE BACK TO THE PARKING LOT. THE CAR WAS NOT DRIVABLE AND THE CAR WAS TOWED TO A LOCAL FORD DEALER. *TR

Mileage: 67,000

DRIVER WAS IN SMALL LOCAL SHOPPING CENTER, HE TURNED INTO PARKING SPACE, APPLIED BRAKE, WHEN CAR ACCELERATED OVER CURB ONTO SIDEWALK AND THROUGH FRONT OF BUILDING. *TR

Mileage: 25,000

ON 1/1712013 I WAS DRIVING BACK TO MY OFFICE IN LIGHT TRAFFIC WHEN SUDDENLY I HEARD A DING AND NOTICED RED WORDS APPEARED ON MY DASH WHERE THE HYBRID GAUGE NORMALLY IS. IT READ BRAKE SYSTEM FAILURE. I HAD IT TOWED FROM MY MECHANIC TO THE DEALERSHIP MECHANIC. I WAS TOLD IT WAS THE VACUUM HOSE AND HAD IT REPAIRED. ON 2/15/2013, IT HAPPENED AGAIN, TWICE. FIRST TIME I WAS GOING ABOUT 30MPH AND MADE A HARD RIGHT TURN TO A SIDE STREET WHERE ONCE AGAIN PUMPING THE BRAKES DID NOTHING. I SWITCHED TO NEUTRAL AND COASTED TO A STOP. AFTER 10 MINUTES I DECIDED TO DRIVE HOME AND I WOULD CALL THE MECHANICS IN THE MORNING (THEY WERE ALREADY CLOSED). EN ROUTE TO MY HOUSE, WHICH WAS 3 MILES FROM THE FAILURE POINT, THEY FAILED AGAIN. SAME MESSAGE, SAME DING, SAME PROBLEM. NO BRAKE POWER OF ANY SORT. I FLIPPED ON MY HAZARD LIGHTS ON, SWITCHED TO NEUTRAL, WHICH DID SLIGHTLY SLOW THE CAR DOWN, AND ROLLED DOWN A BRIDGE. I TOOK THE FIRST HARD RIGHT TURN AND WAS ABLE TO GET SLOW ENOUGH TO GRAB THE EMERGENCY BRAKE AND TURN OFF THE CAR. IT HAS BEEN TOWED BACK TO THE DEALERSHIP AND I WILL TALK TO THEM, AGAIN, IN THE MORNING WHEN THEY OPEN. *TR

Mileage: 52,395