2010 FORD FUSION HYBRID Steering Problems

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while reversing into a parking space at 2 MPH, the vehicle lost power steering functionality, and the steering wheel became significantly difficult to turn. The contact could not recall whether a warning light was illuminated. The contact was able to park the vehicle. The vehicle was taken to Tire Kingdom, where it was diagnosed. The mechanic determined that the failure was related to Ford Campaign Number: 15S18. The dealer was contacted and informed the contact that the VIN was not included in the campaign. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while attempting to turn the vehicle to the left or the right, the steering wheel seized. The failure occurred intermittently but had become more pronounced and constant. The vehicle was now only able to be driven in a straight direction, whether going forward or in reverse. The steering assist failure light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was taken to another mechanic who confirmed the diagnostic result. The mechanic informed the contact of an unstated recall and referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The dealer was informed of the failure and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall or under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 99,000.

Mileage: 99,000

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at approximately 65 MPH, there was an abnormal sound coming from the driver's side front tire. The contact was able to exit the highway and drove to a tire store and had the tire replaced. The contact stated that after the tire was replaced while leaving the store parking lot, the check engine and power steering assist warning lights illuminated. The contact drove the vehicle to the residence but turning the steering wheel was extremely difficult, requiring extra effort to turn the steering wheel. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a closed NHTSA Action Number: EA17004 (Steering). The failure mileage was 229,875.

Mileage: 229,875

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while starting the vehicle, the power steering fault message was displayed, and the steering wheel was difficult to turn. The contact was able to continue driving by using extra force to turn the steering wheel. The contact stated that the failure persisted. The contact stated that the failure increased significantly while driving from a complete stop, while driving at slow speeds, and while turning. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: EA17004 (Steering). The failure mileage was approximately 240,000.

Mileage: 240,000

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving approximately 60 MPH and turning to exit the highway, the vehicle lost power steering functionality. The contact stated that extra effort was needed to turn the steering wheel to the right before stopping on the highway offramp. The contact stated that the "power steering" and "advance track service" warning lights were illuminated. The contact stated that the following day she drove the vehicle to a dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was repaired. The contact stated that the failure had occurred twice in the past, requiring the steering gear assembly to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 199,000.

Mileage: 199,000

WHILE DRIVING ON THE HIGHWAY SCHEDULE STEERING SERVICE CAME UP ON THE DASHBOARD. JUST AFTER PULLING OVER THE POWER STEERING FAILED AND I COULD NOT CONTROL THE STEERING AS IT WAS SUDDENLY EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. THIS IS AN EXTREMELY DANGEROUS SITUATION WHICH APPARENTLY BOTH FORD AND THE SAFETY BOARD ARE AWARE OF. WHY ON EARTH WOULD THE 2011 MODELS BE RECALLED FOR THIS IDENTICAL PROBLEM, BUT NOT THE 2010 MODELS WITH THE SAME PART. MY FAMILY COULD HAVE BEEN KILLED- WOULD THAT HAVE TRIGGERED A RECALL ?

Mileage: 153,307

I WAS DRIVING AND ALL OF A SUDDEN THE TWO LIGHTS CAME ON THAT SAID SERVICE POWER STEERING NOW AND TRACTION CONTROL. IT BECAME HARDER TO STEER

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO CONTINUE TO DRIVE. WHILE MAKING A RIGHT TURN, THE CONTACT HEARD AN ABNORMAL NOISE AND THE FAILURE RECURRED. THE CONTACT CALLED TEAM FORD LINCOLN (LOCATED AT 5445 DREXEL RD, LAS VEGAS, NV 89130, (702) 395-5100) AND WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,440. THE VIN WAS INVALID. *TR*JB

Mileage: 107,440

DRIVING ALONG THE ROAD AT <30MPH WHEN SUDDENLY THE POWER STEERING SERVICE NOW LIGHT CAME ON AND THE POWER STEERING COMPLETELY WENT OUT. THANK GOODNESS IT HAPPENED ON A SIDE ROAD AND NOT 5 MINUTES LATER WHEN WE WERE GETTING ON THE FREEWAY. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. SEARCHED THE ISSUE ONLINE AND FOUND HUNDREDS OF COMPLAINTS ABOUT THE SAME ISSUE. THEN CALLED FORD (CASE # CAS86858), AND THEY DO NOT HAVE A RECALL FOR THE 2010 (BUT THEY DO FOR THE 2011 AND ABOVE). PLEASE ISSUE THE RECALL TO INCLUDE THE 2010 AS WELL. THIS IS EXTREMELY DANGEROUS AND IS A HUGE COST TO THE FORD OWNERS. MORE COMPLAINTS CAN BE FOUND HERE: HTTP://WWW.CARPROBLEMZOO.COM/FORD/FUSIONHYBRID/2010/LOSE-POWER-STEERING-PROBLEMS.PHP

Mileage: 138,000

AS I WAS LEAVING THE HOUSE AND REVERSING THE STEERING WHEEL BECAME HARD . UNABLE TO STEER. IN CITY LIMITS. HAD TO HAVE A MAN PARK IT IN BACK OF MY HOUSE.

Mileage: 150,000

TAKATA RECALL - WHEN I ENTER MY VIN INTO YOUR SYSTEM, 0 RECALLS ARE SHOWN. THIS IS NOT CORRECT. I HAVE A LETTER FROM FORD FOR ***URGENT AIRBAG SAFETY RECALL*** - SAFETY RECALL NOTICE 19S01/NHTSA RECALL 19V-001. I CHECK YOUR SITE OFTEN, AND FOUND IT UNFORTUNATE AND DISTURBING TO STILL SEE 0 RECALLS EVEN THOUGH MY CAR DOES HAVE A RECALL FOR THE PASSENGER AIRBAG. I HAVE ALSO REPORTED A VERY COMMON POWER STEERING FAILURE IN THIS SAME CAR. YOU CONTINUE TO HAVE AN OPEN INVESTIGATION SINCE NOVEMBER 2017, WHICH ALSO SUPRISED ME TO SEE AN INVESTIGATION LEFT OPEN FOR SO LONG. THIS IS THE SECOND INVESTIGATION FOR THE SAME ISSUE ON THIS CAR... IF THERE IS FINALLY A RECALL FOR THE POWER STEERING, LIKE THERE IS BEEN FOR THE SAME STEERING RACK PART ON OTHER MODEL YEARS, WILL IT SHOW UP ON YOUR WEBSITE, OR WILL IT ALSO BE HIDDEN FROM YOUR RECALL NOTICES LIKE MY AIRBAG RECALL NOTICE? WHY ISN'T MY AIRBAG RECALL LISTED ON YOUR WEBSITE RECALLS WHEN I ENTER MY VIN?

MY 2010 FORD FUSION HUBRID RECENTLY INDICATED A POWER STEERING ASSIST FAULT ON THE DASH BOARD. THE VEHICLE WAS STATIONARY, PARKED IN THE DRIVE WAY. STEERING IS DIFFICULT.

Mileage: 86,000

WHILE DRIVING TODAY AT 55MPH MY POWER STEERING LIGHTS BLINKED ON THEN LOST MY POWER STEERING. MANAGED TO BARELY GET OFF THE ROAD . VERY SCARY AND CAN'T BELIEVE THE NUMBER OF COMPLAINTS FOR THE POWER STEERING!! COULD HAVE EASILY WENT OFF THE ROAD AND OVER THE MOUNTAIN TODAY. HAVE TO TAKE TO THE DEALER MONDAY TO SEE WHAT ITS GOING TO COST TO REPAIR.. PLEASE DO A RECALL AS I HAD NO IDEA HOW MANY COMPLAINTS PEOPLE HAVE MADE. IT IS A LIFE THREAT!!! 2010 FORD FUSION HYBRID 67,000 MILES.

Mileage: 67,000

DRIVING ON INTERSTATE 77 IN OHIO TRAVELING THE SPEED LIMIT OF 70 MPH, THE POWER STEERING FAULT LIGHT CAME ON AND THE CAR WAS ALMOST IMPOSSIBLE TO STEER. THE ADVANC TRAC LIGHT CAME ON AND LOW TIRE PRESSURE LIGHT CAME ON.LUCKILY I GOT THE CAR OFF THE HIGHWAY AND CALLED TOW VEHICHE

Mileage: 162,000

VEHICLE LOST POWER STEERING WHILE DRIVING. WARNING LIGHTS CAME UP ON THE DASHBOARD ABOUT LOST POWER ASSIST. I MANAGED TO PULL OUT OF TRAFFIC AND TO STOP. AFTER FIRST RESTART THE PROBLEM DID NOT GO AWAY, BUT AFTER WAITING 15 MINUTES AND RESTARTING AGAIN, IT DID.

Mileage: 120,000

I WAS TAKING MY HUSBAND TO WORK. WE PULLED OVER AT A GAS STATION. I STARTED MY CAR AND WHEN I WENT TO PULL OUT OF THE STORE THERE WAS NO POWER STEERING. THEN THE SERVICE POWER STEERING LIGHT CAME ON AS WELL AS THE ADVANCE TRACTION SERVICE LIGHT. I STARTED LOOKING THROUGH THE OWNER'S MANUAL AND THE INTERNET FOR TROUBLESHOOTING TIPS ON WHAT MIGHT BE WRONG. AS I SEARCHED THROUGH THE INTERNET I NOTICED A TON OF OTHER PEOPLE COMPLAINING ABOUT THE SAME ISSUE WITH THE SAME CAR! IT SEEMED I WAS FORTUNATE SINCE I WAS PULLED OVER AT A STORE.... BECAUSE OTHER PEOPLE HAVE WRECKED AND EVEN BEEN KILLED BECAUSE OF THIS ISSUE! I'M NOT SURE WHY THIS HASN'T ALREADY BEEN RECALLED, BUT IT'S VERY UPSETTING THAT SO MANY PEOPLE HAVE MADE A COMPLAINT AND NOTHING HAS BEEN DONE! I HOPE THAT SOMEONE HAS THE DESCENCY TO DO SOMETHING ABOUT THIS SOON BEFORE IT AFFECTS ANOTHER LIFE.

Mileage: 103,294

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SUNNYSIDE MOTOR CO. INC. (944 MAIN ST, HOLDEN, MA 01520, (508) 829-4333) WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED AFTER THE REPAIR WHILE DRIVING 65 MPH. THE VEHICLE WAS THEN TAKEN BACK TO THE SAME DEALER WHERE THE CONTACT WAS INFORMED THAT THE LOW TIRE PRESSURE PLACED THE POWER STEERING IN SAFE MODE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,656. *DT

Mileage: 83,656

POWER STEERING SERVICE WARNING POP OUT, IT IS HARD TO TURN THE STEERING LEFT OR RIGHT AT HIGH SPEED ON HIGHWAY DRIVING AND HARDER WHEN IM DRIVING LOW SPEED AT CITY AND NOT TURNING WHEN I AM AT FULL STOP

Mileage: 108,000

POWER STEERING FAILURE

Mileage: 185,000

STEERING WENT OUT ON CAR WHILE DRIVING, LUCKILY WAS WITH A FEW BLOCKS OF HOME AND ABLE TO PULL OVER SAFELY, GOING LESS THAN 20 MPH. STEERING WHEEL WOULD NOT TURN EITHER DIRECTION. CAR HAD TO BE TOWED TO SERVICE AT DEALERSHIP WHERE THEY REPORTED THE STEERING RACK NEEDED TO BE REPLACED FOR ABOUT $2500. AT LOCAL MECHANIC, THEY SAID COULD REPLACE STEERING RACK FOR $1200 BUT IT WOULD HAVE TO BE TAKEN TO A DEALER TO HAVE THE COMPUTER FLASHED. WENT WITH CHEAPER MECHANIC, TOWED TO DEALERSHIP TO COMPLETE COMPUTER WORK, AND COMPUTER WOULD NOT RECOGNIZE PART. WENT BACK TO ORIGINAL MECHANIC, THEY AGAIN REPLACED RACK THINKING IT WAS A DEFECTIVE PART (AT NO CHARGE), BACK TO DEALERSHIP, SAME PROBLEM - COMPUTER STILL NOT RECOGNIZING NEW PART. NOW FOR ALL THE NEW DIAGNOSTICS AT DEALERSHIP, COST HAS BEEN ABOUT $400 SO FAR. STILL DO NOT HAVE PART THAT WORKS AND CAR STILL AT DEALERSHIP NOT WORKING AND NOT RECOGNIZING PART. RUNNING OUT OF MONEY TO KEEP FEEDING INTO THIS CAR.

Mileage: 130,000

WHILE DRIVING THE 'SERVICE POWER STEERING LIGHT' CAME ON AND SERVICE 'TRAC CONTROL'CAME ON. WHEN I PARKED THE VEHICLE AND TURNED IT OFF I WAS STILL ABLE TO STEER. AN HOUR LATER THE POWER STEERING COMPLETELY FAILED AND I WAS UNABLE TO TURN THE STEERING WHEEL.

Mileage: 117,000

LUCKILY I WAS DRIVING UP TO A STOP SIGN AT 20 MILES PER HOUR WHEN THE POWER STEERING ASSIST LOCKED UP 44TH AND QUAKER LUBBOCK TEXAS

Mileage: 155,000

MY CAR HAD "POWER STEERING ASSIST FAULT" COME UP ON THE DASHBOARD AFTER I STARTED IT IN A PARKING LOT AND THE LACK OF POWER STEERING MADE THE CAR UNABLE TO DRIVE SAFELY. THIS HAS HAPPENED SEVERAL TIMES, AND CLEARS AFTER TURNING OFF AND RESTARTING THE CAR.. HOWEVER, THE MESSAGE WILL NOT GO AWAY NOW EVEN AFTER RESTARTING THE CAR. FORD, WAS ABLE TO RECREATE THE FAILURE AND THRU DRIVING THE CAR & DIAGNOSTICS. I WAS THEN CALLED AND NOTIFIED THAT I NEEDED A STEERING RACK AT THE TUNE OF $2500. DURING THE PHONE CALL, I WAS TOLD THAT FORD HAS BEEN KNOWN TO ASSIST WITH THE EXPENSE, ESPECIALLY WITH HAVING SUCH LOW MILEAGE AND ASKED IF I WANTED THEM TO SUBMIT A REQUEST. OF COURSE, I WOULD, HOWEVER, I WAS INFORMED TODAY, 2 JAN. 19, THAT FORD REJECTED MY REQUEST FOR ASSISTANCE AND SAID WOULD NOT ASSIST WITH ANYTHING. I AM NOW AFRAID TO DRIVE THE CAR, FOR FEAR OF THIS HAPPENING AGAIN WITHOUT WARNING. I HAVE VERY FEW MILES ON MY CAR, APPROX 38,000 MILES. THERE HAVE BEEN MANY COMPLAINTS FOR THIS VERY ISSUE. OTHER YEARS HAVE BEEN RECALLED HOWEVER, NOT YET FOR THE 2010 MODELS. THIS IS VERY MUCH A SAFETY ISSUE. HOW CAN FORD NOT RECALL 2010'S WHEN IT IS A DOCUMENTED ISSUE? I DON'T FEEL LIKE I CAN DRIVE THE CAR KNOWING THAT THERE IS A SAFETY ISSUE OR SELL IT WITH A CLEAR CONSCIOUS. CAN NOT AFFORD $2500. AND, IT'S RUMORED THAT FORD WILL NOT MAKE THE FUSION AFTER THIS YEAR. HOW MANY MORE COMPLAINTS MUST BE RECEIVED BY NHTSA BEFORE A RECALL. PLEASE DO SOMETHING! THANK YOU, *TR

Mileage: 38,000

TAKATA RECALL-DROPPED MY 2010 FUSION OFF ON WEDNESDAY AFTER 4 MONTHS WAITING FOR THE PART TO BE IN. ASKED TO HAVE AN OIL CHANGE DONE WHILE IT WAS BEING WORKED ON. I GO TO PICK IT UP SATURDAY AND DROP OFF THE RENTAL ONLY TO FIND MY VEHICLE WITH NO POWER STEERING, POWER STEERING FAULT, SERVICE ADVANCE TRAC SYSTEM. I RECENTLY HERNIATED A DISC IN MY BACK AND DO NOT POSSESS THE STRENGTH TO TURN THE WHEEL, RENDERING THE VEHICLE UNSAFE TO DRIVE WITHOUT POWER STEERING. MY FUSION NEVER LEFT THE SERVICE BAY. I GET A CALL MONDAY FROM SHEEHY FORD SERVICE, TELLING ME THAT I NEED A NEW RACK AND PINION TO THE TUNE OF $2400, DUE TO THE ELECTRONIC STEERING BEING AN ENCLOSED UNSERVICEABLE SYSTEM. SHEEHY REFUSED TO ACKNOWLEDGE THAT THEY CAUSED THIS FAILURE DURING THE COURSE OF MY OIL CHANGE AND RECALL REPLACEMENT OF THE PASSENGER SIDE AIRBAG. THEY QUOTED ME $1049 FOR AN AFTER MARKET RACK AND OFFERED TO PAY FOR IT IF I COULD PROVE THAT IT WAS SOMETHING THEY DID TO CAUSE THE FAILURE. AFTER HOURS OF SPEAKING TO THE SERVICE MANAGER AND ASSISTANT MANAGER THEY TOLD ME THAT THEY STOPPED PAYING FOR THE RENTAL WHEN I DID NOT DRIVE MY UNSAFE VEHICLE HOME. BY WEDNESDAY WAITING FOR A RETURN PHONE CALL ABOUT ANY OTHER OPTIONS AND CALLING FORD BECAUSE THERE WAS A RECALL FOR THE POWER STEERING ON 11S AND 12S, AS SUGGESTED BY THE SERVICE MANAGER, I TOLD THEM TO GO AHEAD AN ORDER THE AFTER MARKET RACK. THURSDAY THEY CALL TO TELL ME ITS READY. AS I RUN HOME TO GRAB THE KEYS FOR THE RENTAL, LEAVING IT IN FRONT OF MY HOUSE WITH MY PHONE, COMPUTER, AND OTHER ITEMS STILL INSIDE, FORD HAD SENT A TOW TRUCK TO REPOSSESS THE RENTAL. COUNTY POLICE BEING CALLED, RENTAL TOWED, CAB TO THE DEALER, PAY THE $1049, AND END UP GETTING CHARGED OVER $300 BY THE RENTAL COMPANY SINCE FORD REFUSED TO PAY WHILE THE POWER STEERING ISSUE WAS BEING ARGUED. UNSAFE AND ABSOLUTELY APPALLING BY SHEEHY AND FORD.

Mileage: 78,573

WHEN MY WIFE WAS DRIVING THE POWER STEERING WENT OUT AND WARNING LIGHTS WENT ON. THOSE WARNING LIGHTS WERE: SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC. MY WIFE COULD NOT DRIVE THE CAR AND NEEDED TO GET IT TOWED TO A LOCAL SHOP.

Mileage: 260,587

STEERING ASSIST QUIT AND I COULDN'T STEER ANYMORE ALMOST WRECKED

Mileage: 2

POWER STEERING SUDDENLY FAILED, GIVING SERVICE WARNING, ALONG WITH WARNING TO SERVICE AUTOTRACK

Mileage: 86,000

OUT OF NO WHERE MY POWER STEERING LIGHT CAME ON AND IT IS VERY HARD TO TURN.

Mileage: 56,000

STEERING SUDDENLY STOPPED WORKING ALTOGETHER WITHOUT WARNING. ALERT DISPLAYED WAS "SERVICE POWER STEERING NOW". THERE WAS NO WAY TO EVEN TURN THE STEERING WHEEL UNDER MANUAL POWER. THIS HAPPENED WHILE THE VEHICLE WAS STOPPED IN A PARKING SPACE FOR ABOUT 5 MINUTES AND I NOTICED IT UPON BACKING OUT.

Mileage: 110,000

DRIVING ON INTERSTATE SUDDENLY WARNING SERVICE POWER STEERING SOON LIGHT CAME ON AND WITHIN SECONDS SERVICE POWER STEERING NOW & I LOST POWER STEERING! VERY DANGEROUS ! CAR IS AT FORD DEALERSHIP NOW & BEFORE THEY EVEN CHECK CAR I'M TOLD IT WILL BE A VERY EXPENSIVE REPAIR AS IF I HAD SOMETHING TO DO WITH PROBLEM. THIS TELLS ME IT IS A VERY COMMON COMPLAINT, I CALLED FORD MOTOR BEFORE GOING & WAS GIVEN A CASE NUMBER TO GET ME OFF THE PHONE,

Mileage: 92,000

POWER STEERING FAILED

Mileage: 80,000

MY DAUGHTERS CAR ELECTRIC STEERING ASSIST MOTOR LOCKED UP WHILE DRIVING ON A MAJOR ROAD, CAUSING THE CAR WHICH WAS TURNING TO ALMOST GO OFF THE ROAD INTO ON COMING TRAFFIC. THE WHICH WAS BEING DRIVEN BY HER BOY FRIEND WAS HEADING INTO ACCIDENT, HOWEVER, THE YOUNG MAN WAS ABLE TO FORCE THE STEERING BACK WORKING BY BREAKING GEAR ON THE MOTOR ASSIST. IF MY DAUGHTER HAD BEEN DRIVING, SHE AND HER CHILDREN WOULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED. THIS DEFECT HAS BEEN KNOW ON THIS MODEL FOR SOME TIME. WHAT IS IT GOING TAKE TO GET THIS FIXED, ANOTHER DEATH OF A FAMILY

Mileage: 98,000

WHILE DRIVING LOST POWER STEERING TO MANUAL. THERE IS A RECALL FOR THE 2011 BUT NOT THE 2010!! THIS IS HORRIBLE AND VERY SCARY. I WAS ON A HIGHWAY 24 IN COLORADO SPRINGS.

Mileage: 160,000

THE VEHICLE WAS BEING DRIVEN BY MY ELDERLY MOTHER FOR EMISSIONS, AS I AM CURRENTLY DEPLOYED OVERSEAS. THE SERVICE ENGINE LIGHT CAME ON AND SHE LOST ALL ELECTRIC POWER-ASSISTED STEERING (EPAS). LUCKILY MY MOTHER WAS ABLE TO STEER THE VEHICLE OFF THE ROAD AND AVOID COLLIDING WITH ANYTHING BUT BEING 66 IF SHE LOST CONTROL ANYWHERE ELSE IT COULD OF BEEN FATAL. THE VEHICLE WAS DIAGNOSED AND DETERMINED TO HAVE THE SAME FAULT AS LISTED IN THE RECALL FOR THE 2011 FORD FUSION MODEL.

Mileage: 160,000

A $300 DOLLAR COST AT A FORD DEALERSHIP JUST TO RESET A MODULE OF THE STEERING WHEEL IS UNJUSTIFIED. SEEMS LIKE IT WOULD BE A MANUFACTURE'S DEFECT. MY 18 YEAR OLD DAUGHTER DRIVING THIS CAR WHEN ALL OF A SUDDEN THE STEERING WHEEL JUST WON'T FUNCTION TO MAKE A TURN IS A GRAVE CONCERN TO A PARENT NOT TO MENTION A HEALTH HAZARD TO ANY DRIVER. SHE WAS PULLING OUT OF A PARKING SPACE AND WHEN SHE INTENDED TO TURN THE WHEEL TO STRAIGHTEN OUT, THE WHEEL BECAME HARD TO TURN. SHE COULD ONLY MOVE IT FORWARD BACK INTO THE SPACE. I FEEL IT MERITS A RECALL NOW AND NOT WAIT FOR A FATAL CASE...

Mileage: 70,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE SERVICE POWER STEERING NOW AND ELECTRONIC CONTROL SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSMISSION FRICTION ELEMENT G PERFORMANCE AND THE INVALID DATA RECEIVED FROM ABS CONTROL MODULE CODES WERE FOUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,058.

Mileage: 149,058

MANY FORD FUSIONS HAVE A RECALL ON THE STEERING RACK. 2010 DOES NOT. MINE IS IN SHOP FOR REPAIR. ALSO, THE TRANSFER CASE WENT OUT. COSTLY REPAIRS. I AM NOT ABLE TO DRIVE DUE TO THE STEERING. ALREADY FIXED THE TRANSFER CASE AND SWAY BAR.

Mileage: 92,000

I EXITED MY CAR, WITH IT RUNNING, WENT INSIDE A STORE, WHEN I REENTERED MY CAR & PLACED IT IN REVERSE & BACKED OUT OF MY PARKING SPOT A RED WARNING APPEARED ON MY DASH "SERVICE POWER STEERING NOW". I THEN PLACED THE CAR IN DRIVE. THE POWER STEERING THEN COMPLETELY FAILED AND I WAS FORCED TO MUSCLE IT HOME FROM THERE. THE DASH INDICATORS NOW SAY "POWER STEERING FAULT" AFTER SOME RESEARCH I FIND THAT THERE HAS BEEN A RECALL FOR THE EXACT SAME EQUIPMENT USED IN THIS CAR, BUT NOT FOR THIS MODEL YEAR. WHY IS THERE NO RECALL FOR THIS MODEL YEAR? THIS IS AN EXTREME SAFETY ISSUE. LUCKILY I WAS NOT AT SPEED WHEN THIS FAILURE OCCURRED AS I AM NOT SURE I WOULD HAVE BEEN ABLE TO CONTROL THE VEHICLE HAD THAT HAPPENED.

Mileage: 154,016

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT CALLED JOE MACHENS FORD LINCOLN AT 573-445-4411 (LOCATED AT 1911 W WORLEY STREET, COLUMBIA, MO 65203) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. *TT

Mileage: 50,000

I PARKED MY CAR ON THE DRIVEWAY YESTERDAY AND WHEN I WENT OUT TO USE IT TODAY I CAN NOT TURN THE STEERING WHEEL. DASH SHOWS "POWER STEERING ASSIST FAULT". AFTER INVESTIGATION ON THE INTERNET, I SEE NUMEROUS COMPLAINS AND LAWSUITS REGARDING THIS EXACT ISSUE. THANK GOD I WAS NOT DRIVING THE VEHICLE WHEN THE STEERING ASSEMBLY FAILED. I UNDERSTAND FORD HAS VOLUNTARILY RECALLED MODEL YEARS 2011 THROUGH 2013 TO REPAIR THIS ISSUE, HOWEVER MY 2010 VIN WAS NOT INCLUDED. APPARENTLY REPLACEMENT OF THE FAILED PS ASSEMBLY IS THE ONLY OPTION AND THE COST IS OVER $2,000. EVEN AFTER REPLACEMENT, I DON'T FEEL CONFIDENT THE ISSUE WON'T HAPPEN AGAIN BASE ON NUMEROUS USER COMMENTS THAT HAD THEIR CARE REPAIRED. I BELIEVE THE NHTSA IS INVESTIGATING THIS ISSUE AND HAS OVER 850 FILED COMPLAINTS. WHAT IS THE STATUS OF THAT INVESTIGATION?

Mileage: 61,603

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 15 MPH AND APPROACHING A STOP LIGHT, THE CONTACT DEPRESSED THE BRAKE PEDAL. IN THE PROCESS, THE STEERING WHEEL SEIZED, THE VEHICLE STALLED, AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO PLANTATION FORD (707 NORTH STATE ROAD 7, PLANTATION, FL 33317, (954) 908-6613) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT ALSO CALLED THE MANUFACTURER AND WAS INFORMED THAT THE POWER STEERING FAILURE WAS COMMON, BUT A RECALL HAD NOT BEEN ISSUED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 108,000.

Mileage: 108,000

POWER STEERING FAILURE

Mileage: 60,000

INTERMITTENTLY THE POWER STEERING WILL GO OUT AND MAKE IT VERY DIFFICULT TO STEER THE VEHICLE. IT HAPPENS AT LOW AND HIGH SPEEDS, MOST OFTEN WHEN THE WHEEL HAS BEEN ROTATED TO TURN THE VEHICLE.

Mileage: 68,000

POWER STEERING ASSIST FAULT OCCURRED WITHOUT WARNING WHILE DRIVING ON CITY STREETS. I WAS STILL ABLE TO DRIVE BUT REQUIRED A LOT OF FORCE. 94,000 MILES. INITIALLY, RESTARTING THE CAR FIXED THE PROBLEM, BUT THIS ONLY HELPED A FEW TIMES.

Mileage: 94,000

POWER STEERING FAILED WHILE DRIVING ON CITY STREET MAKING IT VERY DIFFICULT TO STEER.

Mileage: 150,000

TWICE NOW THE CAR DRIVES FINE AND ALL OF A SUDDEN POWER STEERING FAILS AND ADVAN TRAC ERROS AND MAKES THE CAR BASICALLY IMMOBILE AND VERY DANGEROUS. THE FIRST TIME THE VEHICLE CLEARED ITSELF AFTER IT WAS BALE TO BE PARKED AND SAT FOR AN HOUR. CURRENTLY IT STRANDED AND IMMOBILE.

Mileage: 170,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE "SERVICE POWER STEERING SOON" MESSAGE SUDDENLY DISPLAYED BEFORE THE POWER STEERING MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT, THE "SERVICE POWER STEERING NOW" MESSAGE DISPLAYED AND THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL AT ALL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LEBANON FORD, 770 COLUMBUS AVE, LEBANON, OHIO 45036) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 164,000.

Mileage: 164,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE POWER STEERING AND THE VEHICLE WAS DIFFICULT TO STEER. CLEMONS FORD IN OTTUMWA, IOWA WAS MADE AWARE OF THE FAILURE, BUT THE CAUSE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.

Mileage: 85,000

WHILE DRIVING THE CAR, WE SUDDENLY GOT THE MESSAGE 'SERVICE POWER STEERING NOW' AND 'SERVICE ADVANCETRAC.' LUCKILY, NO ACCIDENT OCCURRED, BUT IT WAS EXTREMELY DIFFICULT TO STEER THE VEHICLE OUT OF TRAFFIC AND TO SAFETY.

Mileage: 123,000

MY DAUGHTER WAS DRIVING HOME FROM STORE GOING 25 MILES HOUR AND THE POWER STEERING SUDDENLY WENT OUT. WE HAVE CHECKED TO SEE IF THIS CAR IS ON RECALL LIST AND IT IS NOT BUT IT SAYS ONLINE IT HAS THE SAME PARTS THAT WERE RECALLED ON THE 2011 FUSION. THIS IS VERY DANGEROUS IF IT HAPPENED ON FREEWAY. THIS NEEDS TO BE ADDRESSED.

Mileage: 71,000

STARTED CAR AND "SERVICE POWER STEERING NOW" APPEARED ON INSTRUMENT PANEL. COULD NOT TURN STEERING WHEEL. POWER STEERING FAILED. RACK & PINION NEEDS TO BE REPLACED.

Mileage: 138,000

POWER STEERING FAILED WITH 'SERVICE POWER STEERING' AND 'SERVICE ADVANCETRACK' WARNINGS, MAKING CAR DANGEROUS AND HARD TO STEER. 2011 AND SOME LATER MODELS WERE RECALLED FOR SIMILAR ISSUE.

Mileage: 68,000

WHILE DRIVING AT LOW SPEED ON CITY STREET (~25 MPH), POWER STEERING STOPPED WORKING AND ERROR LIGHTS APPEARED FOR BOTH POWER STEERING AND ADVANCETRAC. TOOK TO MECHANIC COULD NOT DIAGNOSE THE SOURCE OF THE PROBLEM, ALTHOUGH POWER STEERING WORKED AGAIN AFTER THEY ADJUSTED AIR PRESSURE IN TIRES AND CLEARED OUT CODES. I REMAIN CONCERNED AFTER READING ABOUT RECALLS OF LATER YEAR FUSION MODELS FOR WHAT SOUNDS LIKE THE SAME ISSUE.

Mileage: 120,000

ELECTRONIC POWER ASSIST STEERING FAILED AGAIN, FOR THE SECOND TIME, IN MY CAR, ON OCTOBER 15, 2017. I HAD JUST STARTED MY CAR AND WHEN I TRIED TO TURN TO BACK OUT OF THE PARKING SPACE, COULD FEEL THAT THE CAR DID NOT HAVE POWER STEERING.

Mileage: 187,800

I WAS DRIVING CAR AT VERY LOW SPEED IN TOWN. SERVICE POWER STEERING NOW LIGHT AND ADVANCETRAC LIGHTS SUDDENLY CAME ON. THERE WAS COMPLETE LOSS OF POWER STEERING. HAD CAR TOWED TO DEALER. THEY SAID THIS OCCURRED BECAUSE OF SEVERAL LOW TIRE PRESSURE WARNINGS (WHICH I NEVER SAW). CHARGED ME ABOUT $150 TO RESET COMPUTER. THIS IS A DANGEROUS SITUATION. I SEE MANY SIMILAR COMPLAINTS ONLINE ABOUT THE FORD FUSION BUT FORD HAS REFUSED TO RECALL THE 2010 FOR THIS PROBLEM. PLEASE REQUIRE FORD TO RECALL THESE VEHICLES AND FIX THE PROBLEM BEFORE PEOPLE DIE BECAUSE OF THIS. THE PROBLEM APPARENTLY RECURS UNLES AN EXPENSIVE REPAIR IS DONE.

Mileage: 80,000

WHEN I STARTED THE ENGINE I GOT A POWER STEERING ASSIST FAULT WARNING ON MY DASH AND HAD NO POWER STEERING. HAD IT TOWED TO MY MECHANIC, HE TOLD WIRING HAD BEEN CHEWED BY A RODENT. HE REPAIRED THE WIRING BUT IT STILL WOULDN'T WORK. HAD IT TOWED TO DEALER AND STEERING UNIT WAS REPLACED ABOUT $2000. THREE WEEKS LATER SAME WARNING WHEN I WENT TO START IT. TOWED TO DEALER AGAIN, TOLD FAULTY PART, WOULD BE REPLACED UNDER WARRANTY, NO CHARGE. WENT DOWN TO LOOK AT CAR AND ASKED ABOUT PRO-ACTIVELY USING RODENT TAPE BEFORE INSTALLING NEW PART AS A PRECAUTION TO PREVENT ANY FUTURE PROBLEMS. WAS SHOWN THAT THERE WASN'T ANY VISIBLE DAMAGE. CALLED ME THE NEXT DAY TO TELL ME THERE WAS RODENT DAMAGE TO WIRING HARNESS THAT THEY HADN'T SEEN, THAT THEY HAD CUT OPEN THE WIRING COVER AND FOUND THE WIRES CHEWED. MY QUESTION AS TO HOW THEY KNEW TO CUT OPEN THE SHROUD TO FIND THE CHEWED WIRES IN THE SHROUD WAS ANSWERED THAT THERE WAS A "PIN-HOLE" "TOOTH-HOLE" IN THE SHROUD, BUT 3 OF THE 4 WIRES WERE SEPARATED. . THEY COULD TRY TO FIX WIRING FOR ABOUT $400.00. SPOKE TO SERVICE MANAGER AND HE AGREED TO REPAIR IT AND ABSORB THE $400, AS IT WAS ABOUT 3 HOURS LABOR AND WOULD ONLY "COST" THE DEALER ABOUT $60.00. NEXT DAY HE CALLED TO SAY THEY REPAIRED THE WIRING BUT STILL DIDN'T WORK, SO THEY WOULD HAVE TO REPLACE THE PART AND IT WOULD COST ME ANOTHER $1,997.80. THIS WAS FRIDAY AND I SAID I'D CALL HIM ON MONDAY. I THINK IT IS ABSURD THAT A CONSUMER IS FORCED INTO A $2000 REPAIR FOR A WIRE, AND BELIEVE THERE IS A FAULTY DESIGN WHICH WOULD RENDER A $2000 PART USELESS WHEN A WIRE IS CUT.

Mileage: 81,000

STEERING WENT OUT WHILE DRIVING AND NOW AM UNABLE TO STEER VEHICLE.

Mileage: 110,000

I GOT A SLOW FLAT WHILE DRIVING MY 2010 FORD FUSION HYBRID, WHICH ENGAGED THE "LOW TIRE PRESSURE" WARNING ON THE IN-DASH MESSAGE CENTER. SOON AFTER THAT NOTIFICATION APPEARED THE "SERVICE POWER STEERING NOW" (IN RED TEXT, SO DEFINITELY NOT GOOD) AND "SERVICE ADVANCETRAC" (IN YELLOW) MESSAGES FOLLOWED. I PULLED INTO A GAS STATION TO CHECK THE TIRE, AND UPON RESTARTING THE CAR REALIZED I NOW HAD NO POWER STEERING. AFTER CHANGING THE TIRE THE MESSAGES REMAINED AND POWER STEERING WAS STILL GONE. I DROVE THE HOBBLED CAR (LUCKILY IN A STRAIGHT LINE) TO THE NEARBY HUNTERSVILLE FORD DEALERSHIP, WHERE IT SITS IN THE OVERNIGHT LOT NOW AWAITING THE BAD NEWS. HOW IS SUCH A DANGEROUS ISSUE, ALREADY IDENTIFIED WITHIN THE SAME PRODUCT LINE AND GENERATION, NOT BEING DEALT WITH EQUALLY ACROSS THE LINEUP?

Mileage: 96,395

A TIRE GOT LOW AND THEN OUR POWER STEERING FLUID WENT OUT. THE CAR WAS PARKED. I NOTICED THE TIRE WAS GOING FLAT SO I WENT TO START IT, BUT THE STEERING WAS SO STIFF THAT I COULDN'T EVEN TURN OUT OF THE PARKING SPOT.

Mileage: 100,000

MY 2010 FORD FUSION HYBRID SUDDENLY LOST POWER STEERING ON 08/10/2017. THE 'SERVICE POWER STEERING NOW' WARNING LIGHT CAME ON. MY SON WAS FORTUNATELY IN A PARKING LOT AND NOT A HIGHWAY WHEN THIS OCCURRED AS HE LOST ALL ABILITY TO TURN THE VEHICLE. I HAD THE CAR TOWED TO A LOCAL FORD DEALERSHIP. I READ UP ABOUT RECALLS BUT THE DEALERSHIP SAID THIS WAS ONLY FOR 2011 AND 2012 FORD FUSIONS. THE CAR HAS BEEN OPERATED ON ROADS AND HIGHWAYS THROUGHOUT AND NEVER TAKEN OFFROAD. THE DEALERSHIP SAYS I HAVE TO REPLACE THE THE STEERING GEAR AND RACK ASSEMBLY AT A COST OF $2000. THIS IS A FAULTY PART AND THE CAR CANNOT BE DRIVEN WITHOUT A REPLACEMENT. I KNOW THERE IS AN OPEN NHTSA INVESTIGATION THAT HOPEFULLY WILL BE CONCLUDED SOON. I HAVE NO CHOICE BUT TO PAY FOR THE REPAIR AND HOPE FOR REIMBURSEMENT FROM FORD FOR THIS FAULTY PART LATER.

Mileage: 93,000

WHILE DRIVING THIS VEHICLE, IT BECAME VERY DIFFICULT TO STEER THE CAR. WE WERE TOLD THE POWER STEER NEEDS TO BE FIXED. THERE WAS NO WARNING SIGN, IT JUST HAPPENED ALL OF A SUDDEN. IT COULD HAVE CAUSED A WRECK BECAUSE MY 19 YEAR OLD WAS DRIVING AT THE TIME. IT IS ESPECIALLY DIFFICULT TO STEER WHILE PRESSING THE BRAKES. VERY UNSAFE.

Mileage: 140,000

CAR TOLD ME TO PULL OVER SAFELY. EVERYTHING LOCKED UP. THE STEERING WHEEL GOT REAL TIGHT AND WOULD NOT TURN. I TOOK IT TO A FORD DEALERSHIP TO HAVE FIXED AND THEY SAID THE POWER STEERING BOX WENT OUT. THE CAR WAS IN MOTION. I WAS ON MY WAY TO WORK.

Mileage: 83,000

AS I WAS DRIVING TO THE STORE THE POWER STEERING SERVICE LIGHT CAME ON AND THE SERVICE ADVANCE TRAC AND IT BECOME HARD TO STEER.. SO NOW ITS PARKED BECAUSE DEALERSHIP SAID IT WOULD COST $1500 TO FIX WHICH I DON'T HAVE .. AFTER RESEARCH MOST MODELS JUST 2011 AND UP HAVE THIS RECALL. I THINK 2010 SHOULD ALSO BE A RECALL THEIR ARE SEVERAL COMPLAINTS ABOUT IT

Mileage: 142,300

ON TWO OR THREE OCCASIONS AFTER STARTING THE CAR AND SHIFTING INTO DRIVE, A WARNING LIGHT CAME ON STATING "POWER STEERING ASSIST FAILURE" AND I COULD TELL THE CAR HAD NO POWER STEERING. EACH TIME I WOULD SHUT THE ENGINE OFF, RESTART THE VEHICLE, AND THE PROBLEM WAS RECTIFIED. ON JUNE 1, 2017, THE SAME PROBLEM OCCURRED BUT THIS TIME THE POWER STEERING NEVER RETURNED. I CALLED A FORD DEALER AND EXPLAINED THE PROBLEM AND A SERVICE TECHNICIAN GAVE ME A SUGGESTION TO DISCONNECT AND THEN CONNECT THE BATTERY. THIS DID NOT HELP. I BROUGHT THE CAR INTO THE DEALERSHIP FOR REPAIR AND THEY FOUND THE WHOLE STEERING ASSEMBLY NEEDED TO BE REPLACED COSTING IN THE NEIGHBORHOOD OF $1750. AFTER READING NUMEROUS REPORTS OF THE SAME PROBLEM ON THE INTERNET I DECIDED TO FILE A COMPLAINT TO FORD AND ALSO TO ANY CONSUMER PROTECTION AGENCIES.

Mileage: 135,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE BACKING OUT OF A DRIVEWAY WITHOUT WARNING, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE VEHICLE WAS CYCLED OFF AND THEN ON; HOWEVER, THE POWER STEERING STILL FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER TO BE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

WHILE DRIVING I RECEIVED THE FOLLOWING WARNING INDICATORS ON THE DASHBOARD "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC" LUCKILY I WAS DRIVING ON LOCAL ROADS AND NOT AT HIGHWAY SPEEDS. I CANNOT IMAGINE THE PANIC AND DANGER POSED TO MYSELF AND OTHERS IF I LOST POWER STEERING ON THE HIGHWAY. THIS IS DEFINITELY A VERY SERIOUS HAZARD AND SHOULD BE RECALLED BEFORE SOMEONE LOOSES THEIR LIFE.

Mileage: 107,000

IN COINCIDENCE WITH A FLAT FRONT TIRE BEING FIXED, THE DASH DISPLAY BEGAN TOGGLING BETWEEN ALERTS 'SERVICE POWER STEERING NOW' AND 'SERVICE ADVANCETRAC.' THE POWER STEERING IS NOT WORKING, AND THE 'READY TO DRIVE' INDICATOR ON THIS HYBRID IS NOT ON. A FEW MINUTES OF INTERNET SEARCHING TURNED UP MANY SIMILAR REPORTS, INCLUDING FORD HAVING RECALLED 2011-13 VEHICLES FOR THE SAME ISSUE, BUT NOT 2010 MODELS WITH SAME SYSTEM. (?) MANY OF THE REPORTED INCIDENTS HAPPENED AT DRIVING SPEED, SO MAYBE THEY'RE WAITING FOR MORE CRASHES/INJURIES/FATALITIES...PRETTY SAD IF SO.

Mileage: 155,000

WHEN I STARTED THE CAR THE STEERING WHEEL WOULD NOT MOVE. THE DASHBOARD INDICATED THAT THE POWER STEERING ASSIST HAD FAILED. TURNED THE CAR OFF AND BACK ON AND IT WAS NORMAL. HOWEVER ON ARRIVING HOME SHOCKED TO SEE THE LEGIONS OF PEOPLE WITH 2010 FUSIONS COMPLAINING OF THIS SAME EXACT PROBLEM WITH REGULARITY SINCE THE NEW YEAR. DON'T FEEL LIKE PUTTING MY FAMILY'S AS WELL AS OTHER STRANGERS LIVES IN DANGER BY DRIVING AS MANY PEOPLE CLAIMED THAT THE STEERING STOPPED WHILE DRIVING AT HIGH SPEEDS. FORD SHOULD RECALL THIS MODEL JUST AS THEY HAVE THE 2011-2015 FUSIONS. I BELIEVE THE PARTS ARE THE SAME. THANK YOU ERIC

Mileage: 126,000

WHILE DRIVING TO WORK, AN ERROR MESSAGE WAS DISPLAYED INDICATING THAT THE POWER STEERING NEEDED TO BE SERVICED "NOW". AFTER I PARKED THE CAR, AND RETURNED TO IT SEVERAL HOURS LATER, AFTER STARTING IT, THE SAME ERROR DISPLAYED AND I NOTED THAT THE VEHICLE HAD NO POWER STEERING AT ALL. THANKFULLY I WAS NOT DRIVING AT THE TIME, ON THE INTERSTATE WHICH IS MY NORMAL ROUTE. I WAS ABLE TO GET THE CAR TO A CERTIFIED MECHANIC WHO ADVISED THAT THE ISSUE WAS RELATED TO THE EPAS MOTOR MOUNTED ON THE RACK. I CONTACTED FORD TO INQUIRE ABOUT A RECALL FOR THIS PARTICULAR YEAR MODEL AS I NOTED THAT THERE WAS A RECALL FOR THE SAME MAKE/MODEL FOR 2011 AND 2012 YEAR MODELS. THE PART NUMBER FOR REPLACEMENT WAS IDENTICAL TO THE 2011 AND 2012 MODELS THAT ARE UNDER RECALL. THE ERROR MESSAGE AND SUDDEN LOSS OF POWER STEERING ISSUE WAS IDENTICAL AS DESCRIBED. IT'S APPARENT TO ME THAT THIS IS RELATED TO THE SAME DEFECT YET FORD REFUSED TO ACKNOWLEDGE IT AS SUCH. THIS IS A SERIOUS SAFETY ISSUE THAT FORD NEEDS TO ADDRESS AND INCLUDE THE 2010 MODEL YEAR IN THE SAME RECALL.

Mileage: 76,081

WHILE DRIVING APPROXIMATELY 35 MPH ON A CITY STREET THE ADVANCE TRAC WARNING LIGHT CAME ON FOLLOWED BY MESSAGES TO "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW". I WAS ABLE TO DRIVE HOME SAFELY WITHOUT ANY REAL DIFFICULTY, BUT WHEN I ATTEMPTED TO MOVE THE CAR THE NEXT MORNING THE POWER STEERING WAS INOPERABLE AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP BECAUSE I FELT IT WOULD BE UNSAFE TO DRIVE DUE TO STEERING UNRESPONSIVENESS. DREADING THE DIAGNOSIS AND COST TO REPAIR.

Mileage: 67,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

Mileage: 110,000

THE POWER STEERING ASSIST FAILURE HAS MADE THE CAR NEARLY IMPOSSIBLE TO DRIVE.

Mileage: 80,000

SERVICE POWER STEERING LIGHT CAME ON JUST BEFORE I MADE IT OVER TO A FRIENDS HOUSE. NEXT TIME I STARTED THE CAR THE POWER STEERING WAS COMPLETELY GONE. THANKFULLY I WAS ABLE TO MAKE IT TO A FRIENDS HOUSE BEFORE WENT IT OUT BECAUSE I HAD MY WIFE AND KIDS IN THE CAR.

Mileage: 102,000

POWER STEERING STOPPED WORKING WHILE MAKING A TURN ON THE HIGHWAY. WAS ABLE TO AVOID ACCIDENT WITH THE CAR BESIDE ME BUT WAS VERY DIFFICULT TO STEER THE CAR IN THE DIRECTION NEEDED. CAR CODE CAME UP TO "SERVICE POWER STEERING IMMEDIATELY". VERY DANGEROUS SITUATION IF NOT PREPARED WHEN THIS HAPPENS!

Mileage: 115,000

I WAS PULLING INTO A PARKING LOT AT LOW SPEED AND THE POWER STEERING FAILED AND STEERING MANUALLY WAS ALMOST IMPOSSIBLE. I TURNED THE CAR OFF AND RESTARTED IT AND THE POWER STEERING WORKED. THE NEXT DAY I TOOK THE CAR TO A REPAIR SHOP AND THEY COULD FIND NO PROBLEM WITH THE STEERING. THEY CONTACTED FORD AND WERE ADVISED THAT THE VEHICLE HAD NO RECALLS RELATIVE TO THE STEERING FAILURE. I CONTACTED THE FORD SERVICE DEPARTMENT AND WAS TOLD THAT FUSION HYBRIDS WERE BEING RECALLED FOR POWER STEERING FAILURE, BUT MY VEHICLE WAS NOT ON THE RECALL LIST. HOW CAN THAT BE?

Mileage: 89,500

FOR THE 4TH TIME SINCE MARCH 2015, SERVICE POWER STEERING NOW AND SERVICE ADVANCE TRAC SYSTEM. ALL FOUR TIMES THIS HAPPENED WILL DRIVING TYPICALLY 30MPH ON CITY STREETS. ONCE HAPPENED ON THE HIGHWAY. ALL FOUR TIMES THE POWER STEERING WOULD REMAIN ENGAGED UNTIL CAR WAS POWERED OFF AT WHICH POINT THE VEHICLE DID NOT HAVE POWER STEERING. THE 2ND AND 4TH TIMES BOTH OCCURRED WITHIN WEEKS OF THE REPAIR BY A DEALER. AN ADDITIONAL TIME THE SAME WARNINGS OCCURRED WITH THE LOANER/RENTAL VEHICLE PROVIDED WHILE MY OWN VEHICLE WAS BEING REPAIRED FOR THE PROBLEM. LAST REPAIR (10 DAYS AGO) COST $1600. *TR

Mileage: 125,000

THE POWER STEERING WENT OUT ON MY FUSION WHILE IN MOTION . THIS SHOULD BE A RECALL. NOW THE STOP SAFELY NOW LIGHT CAME ON WHILE IN MOTION AND THIS IS APPARENTLY THE MEC.

Mileage: 170,000

POWER STEERING IS NOT WORKING. HAVE TAKEN TO MECHANIC TWICE WHO CANNOT FIND ANYTHING WRONG OTHER THAN TO RESET COMPUTER. STEERING WORKS FOR A FEW DAYS THEN FAILS AGAIN. TYPICALLY GET WARNING LIGHT, THEN AFTER VEHICLE IS TURNED OFF, POWER STEERING NO LONGER WORKS. HAVE RESEARCHED THIS ISSUE, SEEMS TO BE COMMON AMONG FORD FUSIONS SINCE 2010.

Mileage: 108,000

OUR 18 YEAR OLD DAUGHTER WAS DRIVING THE CAR WHEN THE POWER STEERING CEASED TO FUNCTION. SHE WAS ABLE TO STOP AND CALL US FOR HELP. WE TOOK IT TO A DEALER AND THEY SAID THE WHOLE POWER STEERING NEEDED TO BE REPLACED. THE CAR HAD JUST UNDER 100,000 MILES ON IT. *TR

Mileage: 100,000

THE POWER STEERING RANDOMLY GAVE OUT WHILE I WAS DRIVING. AT FIRST A LIGHT CAME ON THE DASH BOARD THAT SAID SERVICE POWER STEERING NOW. THEN ANOTHER LIGHT SAYING SERVICE ADVANCE TRACK. AFTER I PARKED MY CAR TURNED IT OFF AND WENT TO TURN IT BACK ON I WAS NO LONGER ABLE TO EASILY TURN MY STEERING WHEEL. *TR

Mileage: 145,000

AS WE WERE DRIVING ABOUT 35 MILES AN HOUR, THE POWER STEERING REPAIR LIGHT AND THE ADVANCETRAC REPAIR LIGHT BOTH SUDDENLY CAME ON. WE WERE ALMOST TO OUR DESTINATION. AFTER WE STOPPED AT OUR DESTINATION, THE POWER STEERING WAS COMPLETELY SHUT OFF IN THE VEHICLE. WE HAD TO HAVE THE VEHICLE TOWED AND THE REPAIR CHARGES (FROM THE FORD DEALER) ARE ESTIMATED TO BE $2391. FOR A CAR THAT'S BARELY 6 YEARS OLD AND IN OTHERWISE GREAT CONDITION (~80,000 MILES) TO HAVE A SUDDEN FAILURE THAT WOULD LEAD TO EXTREMELY EXPENSIVE REPAIRS IS RIDICULOUS. I WORRY, BASED ON WHAT I'VE READ FROM OTHER USERS ONLINE, THAT IF WE HADN'T BEEN ABOUT 1 MINUTE FROM OUR DESTINATION THAT THE POWER STEERING WOULD HAVE JUST SHUT OFF WHILE WE WERE DRIVING, WHICH WOULD HAVE BEEN VERY DANGEROUS ON SUCH A CURVY ROAD. *TR

Mileage: 84,000

POWER STEERING WENT OUT WHEN I WAS LEAVING AT STORE ALMOST CAUSING A WRECK.

MY POWER STEERING WENT OUT WHILE MY WIFE WAS DRIVING THE CAR WITH MY KIDS IN IT. SHE TOTALLY LOST ALL POWER STEERING MAKING A TURN, I TOOK TO THE DEALER AND THEY SAID THEY HAD TO REPLACE THE RACK. ABOUT 3 MONTHS LATER IT HAPPENED AGAIN WHILE SHE WAS GETTING READY TO TURNING IN OUR DRIVEWAY. I TOOK BACK TO THE DEALER THEY SAID IT WAS FINE JUST NEEDED REPROGRAMMED. IT WORKED FOR ABOUT 6 MONTHS AND NOW IT IS DOING THE SAME THING. I CANT AFFORD TO TAKE IT TO THE DEALER AGAIN SO IT IS SITTING IN MY DRIVEWAY. *TR

Mileage: 74,000

TUESDAY, OCTOBER 25TH, I WAS DRIVING MY 2010 FORD FUSION APPROXIMATELY 20 MPH WHEN THE POWER STEERING AND ADVANCETRAC LIGHTS CAME ON MY DASH. I STOPPED, TURNED THE CAR OFF AND BACK ON. THE LIGHTS STAYED ON AND THE POWER STEERING WASN'T WORKING. I HAD THE CAR TOWED BY AAA TO A AAA APPROVED MECHANIC. THE INFORMED ME THAT THERE IS A SECOND NHTSA INVESTIGATION ON THE 2010 FUSION FOR THIS PROBLEM, AND A RECALL ON THE 2011-2012 FUSIONS THAT HAVE THE SAME PART AND PROBLEM. THE AAA MECHANIC WOULDN'T TOUCH THE CAR! I CALLED THE FORD CUSTOMER SERVICE NUMBER, BUT WITHOUT A RECALL, THEY WERE NOT WILLING TO DO ANYTHING FOR ME. I TOOK IT TO THE LOCAL FORD DEALERSHIP WHERE THEY RESET THE CODES, CHARGED ME $94.99 FOR DIAGNOSTIC SERVICE, AND EVERYTHING WORKS FINE NOW. I AM HOPING THAT THIS GETS ME BY UNTIL THE MUCH NEEDED SAFETY RECALL IS ISSUED SO I CAN HAVE THE STEERING FIXED THE RIGHT WAY. MY WIFE DRIVES THIS CAR AND WE HAVE MANY CHILDREN THAT RIDE IN IT. THERE IS NOT WAY THAT SHE COULD STEER THE CAR IF THE POWER STEERING GOES OUT AGAIN. IT MAKES IT VERY HARD TO TURN THE STEERING WHEEL AND HAPPENS WITHOUT WARNING, AND IMPOSSIBLE TO MAKE SHARP TURNS. THIS PROBLEM NEEDS TO BE RESOLVED WITH A SAFETY RECALL ASAP. *TR

Mileage: 161,150

ON 10/13/16 WHILE DRIVING THE STEERING WHEEL LOCKED, POWER STEERING ASSIST FAULT APPEARED ON THE DASH AND I RAN INTO A TELEPHONE POLE. MY PASSENGER AND MYSELF WERE INJURED AND THE CAR IS TOTALED. *TR

Mileage: 124,000

ON MULTIPLE OCCASIONS DURING PAST 3 YEARS, I EXPERIENCED A SUDDEN LOSS OF POWER STEERING, WHICH COULD BE REINSTATED BY PULLING OVER, SHUTTING OFF ENGINE AND RESTARTING CAR. A FEW WEEKS AGO, IT COULD NOT BE REINSTATED AND I HAVE HAD A PERMANENTLY LOSS OF STEERING. THE ISOLATED INCIDENTS OCCURRED WHILE DRIVING, SOMETIMES IN A PARKING LOT WHERE I CAME CLOSE TO HITTING CARS BECAUSE I COULD BARELY MUSTER THE PHYSICAL STRENGTH NECESSARY TO STEER IN TIGHT SPOTS, OTHER TIMES WHILE DRIVING IN CITY STREETS. THEY APPEARED TO OCCUR RANDOMLY ABOUT ONCE OVER FEW MONTHS UNTIL IT FINALLY HAPPENED PERMANENTLY. SO FAR, I HAVE NOT HAD ANY ACCIDENTS OR INJURIES, ALTHOUGH I CANNOT LET MY WIFE DRIVE THE CAR BECAUSE SHE LACKS THE PHYSICAL STRENGTH TO OVERCOME THE LOSS OF POWER STEERING. THE CAR IS NOW WITH THE DEALERSHIP WHERE I BOUGHT IT AND THEY ARE CHARGING ME APPROXIMATELY $1,900 TO REPLACE THE ENTIRE STEERING ASSEMBLY. THE SPECIFIC INFORMATION GIVEN BELOW IS FOR THE LAST, PERMANENT OCCURRENCE. *TR

Mileage: 59,000

WHILE MAKING A LEFT TURN I SEEMED TO LOOSE CONTROL OF THE STEERING AND HIT THE OPPOSITE CURB SO HARD THAT A LARGE CHUNK WAS TORN IN BOTH PASSENGER SIDE TIRES. I WAS DRIVING ON A SUBURBAN STREET AND HAD A LEFT TURN TRAFFIC SIGNAL. I DID NOT KNOW HOW IT HAPPENED AND CALLED AAA TO BE TOWED TO A STATION AND HAD TO PURCHASE TWO NEW TIRES.

Mileage: 21,500

POWER STEERING WENT OUT WITHOUT WARNING WHILE DRIVING.

Mileage: 60,000

WHILE ON TRAVEL, I WENT TO START MY CAR AND GOT A WARNING MESSAGE THAT THE POWER STEERING NEEDED TO BE SERVICED. THERE WAS NO EARLIER INDICATION (NOISE, PERIODIC FAILURE, ETC.) THAT POWER STEERING WAS ON THE WAY OUT. THANKFULLY I WAS NOT DRIVING AT THE TIME. ONLINE RESEARCH REVEALED A RECALL FOR NEARLY ALL LATER MODELS 2011-2015, BUT NOT MINE FOR THE EXACT SAME ISSUE.

Mileage: 83,000

MY DAUGHTER WAS DRIVING THE VEHICLE IN LOS ANGELES ON A ONE-WAY STREET IN THE HILLS AND HEARD A LOUD NOISE RIGHT BEFORE THE STEERING WHEEL LOCKED ON HER. THE 'SERVICE POWER STEERING NOW" RED LIGHT CAME ON BUT THE STEERING WHEEL WOULD NOT MOVE. THE CAR WAS TOWED INTO GALPIN FORD. GALPIN QUOTED $2200.00 TO REPAIR AND SUGGESTED THAT I CALL FORD CUSTOMER SERVICE. A COUPLE OF CALLS INTO FORD YIELDED TWO APOLOGIES AND SAID THAT THE CAR IS NOT PART OF THE MAJOR RECALL AND THEREFORE NOT UNDER WARRANTY. THIS YEAR AND MODEL HAS THE WORST NUMBER OF COMPLAINTS FOR STEERING WHEEL

Mileage: 109,910

OCCASIONAL STIFF STEERING FEEL WHEN CORRECTING FOR STRAIGHT TRACKING

Mileage: 61,634

WHILE DRIVING ON A BUSY STREET (WITH 2 SMALL CHILDREN) WE LOST ALL POWER STEERING, ON A BUSY STREET CAUSING UNSAFE DRIVING CONDITIONS. THE SERVICE ADVANCETRAC (AVS) AND SERVICE POWER STEERING ERRORS CAME ON AS THIS HAPPENED.

Mileage: 115,000

I WENT TO DRIVE MY VEHICLE AND IT SHOWED 2 ALARMS ON THE DASH. A TRACTION CONTROL WARNING AND A POWER STEERING NEEDS SERVICE. I DROVE THE CAR 5 MILES TO CHURCH. UPON COMING OUT OF CHURCH AND GETTING BACK IN THE VEHICLE, THE SAME 2 ALARMS WERE ON THE DASH, BUT THE POWER STEERING CHANGED TO SERVICE NOW. THE POWER STEERING IN THE CAR WAS GONE. I STRUGGLED TO GET THE CAR OUT OF A PARKING SPOT AND BACK TO MY HOME. IT IS NOW SITTING IN THE YARD. I AM VERY CONCERNED THAT IF THIS WOULD HAVE OCCURRED WHILE DRIVING, THAT I COULD HAVE EXPERIENCED AN ACCIDENT.

Mileage: 137,500

STEERING GEAR MALFUNCTIONED. WHEN TAKEN TO THE SERVICE DEPARTMENT, THE SERVICE MANAGER SAID THERE WERE 2648 OF THESE PARTS ON BACK ORDER. IT HAS BEEN TWO MONTHS SINCE THIS CAR HAS BEEN SITTING AT THE SERVICE DEPARTMENT WITH NO ACTION BEING TAKEN. STILL WAITING ON THE PART FROM FORD. THE PART MALFUNCTIONED WHILE DRIVING ON A CITY STREET, GOING STRAIGHT. WARNING ALERTS APPEARED ON THE DASHBOARD WITH NO INITIAL INDICATION OF ANYTHING GOING WRONG WITH THE PART. DROVE THE VEHICLE HOME 30 MILES, NO CHANGE IN ORIGINAL CONDITION OF STEERING. WHEN TAKING THE CAR OUT THE NEXT DAY, THAT WAS THE FIRST INDICATION THAT THERE WAS NO POWER STEERING.

Mileage: 118,000

WHILE MY DAUGHTER WAS DRIVING MY CAR THE POWER STEERING FAILED UNEXPECTEDLY AND SHE WAS LUCKY SHE WAS NEAR OUR HOME. I BROUGHT THE CAR TO THE DEALERSHIP AND THEY SAID THE PART WILL COST $1500 AND IT IS ON BACKORDER FOR OVER TWO WEEKS! I BOUGHT THIS CAR USED AND FOUND OUT THE SAME PART WAS REPLACED AT 65,000 MILES. I WAS TOLD BY THE DEALERSHIP THAT IT'S COMMON TO HAVE TO REPLACE THAT PART EVERY 65,000 MILES! I HAVE HAD MANY CARS AND I HAVE NEVER ONCE HAD TO REPLACE A STEERING GEAR, NEVER MIND TWICE. I THINK FORD HAS FAULTY PARTS AND SHOULD TAKE ACCOUNTABILITY FOR IT!! RIGHT NOW I AM OUT OF A CAR FOR OVER TWO WEEKS AND THE DEALERSHIP THEY CAN NOT GIVE ME A LOANER EVEN THOUGH IT'S FORD WHO DOESN'T HAVE THE PART. I WILL NEVER BUY A FORD AGAIN AFTER THIS. THE CARS ARE UNSAFE AMD NO ONE IS DOING A THING ABOUT IT! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

Mileage: 135,000

DRIVING HOME ABOUT 55MPH WHEN STEERING GOT STIFF AND "POWER STEERING FAILURE" FOLLOWED BY "ADVANCETRAC FAILURE", THEN "SERVICE ADVANCETRAC SYSTEM" WARNING MESSAGES AND CHIMES APPEARED. MANAGED TO GET HOME WITHOUT THE POWER-ASSIST BUT UPON STOPPING ON DRIVEWAY AND RESTARTING CAR, STEERING WAS GONE ALTOGETHER AND I COULD NOT TURN THE WHEEL. IMPOSSIBLE TO DRIVE. SPOKE TO FORD CUST. SERV. NEXT MORNING WHO SAID THERE WERE NO ISSUES REPORTED ON THIS CAR AND NO SAFETY RECALLS (ALTHOUGH HE ADMITTED THERE WERE SAFETY RECALLS ON ALL SUBSEQUENT MODEL YEARS OF THIS CAR FOR STEERING ISSUES) AND HE SUGGESTED TAKING IT TO THE DEALER. I TOLD HIM IT WAS IMPOSSIBLE TO DRIVE SO HE ARRANGED (AND COVERED THE COST OF) A TOWTRUCK TO TAKE IT TO THE NEAREST DEALER. THEY TESTED THE CAR AND FOUND ONLY A BLOWN POWER STEERING SYSTEM FUSE. AFTER REPLACING FUSE AND TESTING THE CAR THEY SAID IT WAS NOW FIXED. THEY COULD NOT IDENTIFY THE PROBLEM THAT CAUSED THE FUSE TO BLOW. I EXPLAINED THAT I WAS NOW SCARED TO DRIVE THE CAR IN CASE IT HAPPENED AGAIN AND WHAT IF.... IT HAPPENED AT HIGHER SPEED AND THE CAR WON'T STEER? THE DEALER SERVICE MANAGER IS CONTACTING FORD TO SEE WHAT SHE CAN DO. TOTAL COST TO FIX THE FUSE AND DIAGNOSTIC TEST WAS $111.

Mileage: 75,000

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE WARNING MESSAGE FOR SERVICE POWER STEERING AND SERVICE AUTO TRAC ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER RAN A DIAGNOSTIC AND THE SYSTEM RESET ITSELF. THE MECHANIC DIAGNOSED THAT THE ELECTRIC POWER ASSIST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

WHEN STARTING THE CAR I GOT AN ERROR MESSAGE "SERVICE POWER STEERING NOW" AND SERVICE ADVANCETRAC. NOW I CANNOT TURN THE WHEEL ON THE CAR AND I CANNOT DRIVE IT. I'VE SEEN OTHER PEOPLE HAVE THE SAME ISSUE. I TIRED TO RESTART THE CAR AND HAD THE SAME ISSUE. ALSO UNPLUGGED THE BATTERY AND TIRED AGAIN AN IT STILL HAD THOSE ERRORS.

Mileage: 97,000

WHILE DRIVING ALONG AT 35 MPH THE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC SYSTEM" WARNING LIGHTS CAME ON. LOST POWER STEERING. STOPPED TO SEE WHAT OWNER'S MANUAL HAD TO SAY. IT SAID IT WAS OKAY TO DRIVE, BUT TO TAKE IT TO THE NEAREST DEALER. TOOK IT TO A FORD DEALER IN FRANKFORT, KY. THEY SAID IT WAS A FUSE THAT HAD POPPED UP OUT OF ITS SLOT IN THE FUSE BOX. SINCE THE POWER STEERING IS AN ELECTRICAL ASSIST MOTOR THE CIRCUIT TO THE MOTOR WAS BROKEN WHEN THE FUSE POPPED UP OUT OF ITS SLOT. THE FUSE WAS NOT BLOWN, JUST LOST CONTACT IN THE CIRCUIT. CAR WAS FINE UNTIL 10,000 MILES LATER. SAME PROBLEM, LOSS OF POWER STEERING. FORD DEALER IN DAYTONA BEACH, FL SAYS THEY FOUND AN OVER TEMP CODE AND RESET CODE. THEY COULD FIND NOTHING ELSE WRONG WITH THE CAR THAT WOULD CAUSE LOSS OF POWER STEERING. DROVE ANOTHER 1,000 MILES AND LOSS OF POWER STEERING AGAIN IN VIRGINIA. TOOK CAR TO NEAREST FORD DEALER IN PRINCE GEORGE, VA. THEY REPLACED FRONT CONTROL ARMS. DROVE ANOTHER 600 MILES AND LOSS OF POWER STEERING AGAIN. WENT STRAIGHT TO THE FIRST FORD DEALER IN FRANKFORT, KY AND THEY SAY THEY NEED TO REPLACE THE RACK ON IT, BUT IT IS NOW OUT OF WARRANTY. NOT SURE WHAT TO DO NEXT OR WHERE TO TAKE THE CAR. NO ONE REALLY KNOWS WHAT IS CAUSING THIS PROBLEM....UPDATED 10/01/15*BF

Mileage: 34,982

I WAS ROUNDING A CORNER AT APPROXIMATELY 10 MPH, PULLING OUT FROM THE STREET WHERE I LIVE, AND TWO TROUBLE CODES POPPED UP: (1) "BRAKE! CHECK BRAKE SYSTEM"; AND (2) "SERVICE ADVANCETRAC". THE CAR IMMEDIATELY BECAME INCREDIBLY DIFFICULT TO STEER AND THE BRAKES PROVIDED LITTLE (IF ANY) STOPPING POWER (I AM UNSURE IF IT WAS JAMMING ON THE BRAKES THAT PROVIDED EXTREMELY MINIMAL STOPPING POWER OR JUST THE INERTIA OF THE CAR SLOWING OVER APPROXIMATELY 30-50 FEET). THE DEALERSHIP ULTIMATELY PROVIDED EXCELLENT SERVICE REPLACING THE "ASB MODULE", BUT I FEEL THAT IT IS UNSAFE FOR A CAR'S BRAKES AND POWER STEERING TO FAIL SUDDENLY, EVEN AT LOW SPEEDS, AND UNEXPECTED THAT A 4 YEAR OLD CAR WITH LESS THAN 40,000 MILES WOULD HAVE SUCH A FAILURE. I LIVE NEAR A PARK. IF SOMEONE HAD DECIDED TO SUDDENLY CROSS THE STREET WITH A STROLLER, A KID HAD RUN INTO THE STREET AFTER A BALL, OR SOMEONE ELSE HAD DARTED IN FRONT OF THE CAR, I WOULD HAVE BEEN UNABLE TO MAKE THE NECESSARY ADJUSTMENTS TO AVOID AN AUTO ON PERSON CRASH. *TR

Mileage: 39,000

I PREVIOUSLY REPORTED THE STEERING FAILURE ON MY FORD, AND I WAS GRATIFIED TO SEE FORD RECALLING THE 2011 AND LATER MODELS OF THIS CAR FOR THIS STEERING PROBLEM. WHEN I HAD MY STEERING HARNESS REPLACED ON MY 2010, HOWEVER, MY MECHANIC SAID IT WAS THE SAME PART AS THE 2011. IF SO, WHY DID YOU NOT RECALL THE 2010S AS WELL? IT WAS THE FIRST MODEL YEAR OF THE CAR AND SUFFERS FROM THE SAME PROBLEM.

Mileage: 82,000

COMPLETE LOSS OF POWER STEERING. NO ACCIDENT/INJURY TO REPORT. POWER STEERING DID NOT COME BACK WHEN VEHICLE WAS TURNED OFF AND BACK ON. TAKEN TO MAHWAH, NJ, FORD DEALER WHO ANNOUNCE THAT GEAR BOX NEEDS TO BE REPLACED, AND THEY HAVE NEVER SEEN THIS TYPE OF FAILURE BEFORE.

Mileage: 59,000

STARTED UP AND LEFT THE GOLF COURSE LAST EVENING AND WENT ABOUT A QUARTER MILE AND SUDDENLY THE "SERVICE POWER STEERING" WARNING CAME ON ALONG WITH THE USUAL CHIMES YOU HEAR. LOST THE POWER STEERING AND THE VEHICLE WAS VERY DIFFICULT TO DRIVE THE 12 OR SO MILES TO MY HOME. ALSO THE ADVANCE TRACK WARNING IS ON.

Mileage: 213,920

WHILE DRIVING VEHICLE POWER STEERING STOPPED WORKING MAKING IT NEARLY IMPOSSIBLE TO CONTROL. AS A RESULT CRASHED INTO ANOTHER VEHICLE. THERE WAS NO WARNING PRIOR TO THE FAILURE, A SERVICE POWER STEERING NOW WARNING LIGHT AND A SERVICE ADVANCE TRAC LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THIS STEERING CONFIGURATION IS EXTREMELY DANGEROUS AS IT IS NEARLY IMPOSSIBLE TO CONTROL AND VERY DIFFERENT FROM A VEHICLE THAT DOES NOT HAVE POWER STEERING.

Mileage: 149,000

ON 4/9/15 I WAS DRIVING ALONG 2-LANE ROAD AND GOT A MESSAGE ON MY DASH RE POWER STEERING PROBLEM. AT THE SAME TIME I NOTICED THAT POWER STEERING HAD GONE OUT. I WAS ABLE TO PULL INTO A PARKING LOT, TURNED OFF VEHICLE, WHEN I TURNED POWER BACK ON, THE POWER SEEMED TO BE OK AND I CONTINUED DRIVING. I TOOK THE CAR IMMEDIATELY TO JACKY JONES DEALERSHIP. THEY SAID THEY CHECKED IT OUT, COULDN'T FIND ANYTHING AND SAID IT MUST'VE BEEN A "GLITCH." THEY CHARGED ME $45.22. I PROCEEDED TO GET ON I-75 AND DROVE HOME. ON 5/18/15, I WAS ON A MAIN ROAD APPROACHING ACCESS TO I-75. ONCE AGAIN I GOT A MESSAGE ON THE DASH AND THE POWER STEERING WENT OUT. I PULLED OFF ROAD, TURNED OFF IGNITION AND THEN TURNED IT ON AGAIN. IT APPEARED TO BE OK. 5/25/15. TOOK VEHICLE TO LENOIR CITY FORD END LEFT IT THERE OVER WEEKEND. TODAY THEY TOLD ME THAT RACK UNIT HAS TO BE REPLACED AT A COST OF APPROX. $1800. THEY DID TELL ME THAT I SHOULD NOT DRIVE CAR. THE POWER STEERING WENT OUT FOR THEM AT DEALERSHIP AS WELL.

Mileage: 85,200

THE ASSISTED POWER STEERING FAILED WITHOUT WARNING ON MY 2010 FORD FUSION HYBRID. I WAS TURNING OUT OF A GAS STATION ONTO A STREET WHEN IT FAILED AND I WAS ABLE TO PULL TO THE SIDE SAFELY. WHEN I DID AN INTERNET SEARCH I FOUND THAT THIS IS A COMMON PROBLEM AND THERE IS A CLASS ACTION SUIT FILED AGAINST FORD BECAUSE OF IT. IF THAT IS TRUE, WHY HASN'T THE NHTSA INTERVENED? THIS IS A VERY DANGEROUS SITUATION. *TR

Mileage: 82,000

SHORTLY STARTING MY CAR AFTER A GAS FILL UP AND PULLING OUT ONTO THE ROAD, I LOST THE POWER STEERING WHICH ALMOST CAUSED AN ACCIDENT. I WAS ABLE TO 'STRESS" THE STEERING WHEEL ENOUGH TO AVOID HITTING A PARKED CAR. I DID SEE IN CONJUNCTION WITH THE FAILURE A "SERVICE POWER STEERING" AND "SERVICE "AUTOTRACK" (SP) I IMMEDIATELY TOOK THE CAR TO A FORD DEALERSHIP WHO DIAGNOSED THE PROBLEM TO A FAILED POWER STEERING COMPONENT. THIS FAILURE IS SEVERE. I WAS FORTUNATE NOT TO BE INVOLVED IN AN ACCIDENT DUE TO THIS FAILURE BUT HAVE READ MANY ARTICLES WHERE IT WAS THE FAULT OF THE ACCIDENT. *TR

Mileage: 53,256

THE CAR WAS FINE THROUGHOUT THE DAY. AFTER EATING DINNER AT A RESTAURANT, I HAD JUST PULLED OUT OF A PARKING LOT INTO THE ROAD. WITHIN 1-2 MINUTES OF DRIVING, THE DASHBOARD SHOWED POWER THE STEERING FAILURE/ADVANCETRAC FAILURE/SERVICE NOW WARNING MESSAGES. I WAS ABLE TO STEER INTO ANOTHER PARKING LOT, AND TURNED OFF THE ENGINE. THE CAR WAS RESTARTED, BUT THE MESSAGES REMAINED, WITH NO POWER STEERING. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

Mileage: 110,000

THE POWER STEERING ASSISTANCE WENT OUT ON THE VEHICLE WHILE PULLING OUT OF MY DRIVEWAY. THE VEHICLE HAS HAD NO PRIOR POWER STEERING ISSUES AND HAS BEEN INVOLVED IN NO ACCIDENTS. ALL ROUTINE MAINTENANCE HAS BEEN PERFORMED ON THE VEHICLE. *JS

Mileage: 42,480

I WAS DRIVING WHEN I GOT A SUDDEN WARNING SIGNAL ABOUT THE STEERING SYSTEM. ABOUT 10 SECONDS LATER I LOST ALL POWER-STEERING. I MANAGED TO TURN THE VEHICLE TO THE SIDE OF THE ROAD AND PARK IT. THE NEXT DAY IT WAS TOWED TO THE DEALERSHIP. THEY SAID I NEEDED A COMPLETE "STEERING RACK." THEY SAID IT WOULD COST $2300 -- NOT COVERED. I APPEALED AND THEY DROPPED IT TO ABOUT $1500 AND GAVE ME $900 ASSISTANCE, BUT DID NOT COVER THE RENTAL CAR FOR THE 2 WEEKS THE CAR WAS OUT OF COMMISSION. IT TOOK THEM 2 WHOLE WEEKS TO COMPLETE THEIR RULING ON THE CAR REGARDING THE ASSISTANCE AND I DIDN'T DARE GIVE THE GO-AHEAD TO FIX IT UNTIL I GOT THE RULING FROM THE REGIONAL MANAGER. *TR

Mileage: 55,000

THIS MORNING WHILE DRIVING TO WORK I HAD A LOW TIRE PRESSURE LIGHT POP UP ON MY INSTRUMENT PANEL. SECONDS LATER IT CAME UP WITH POWER STEERING SERVICE NOW AND I LOST ALMOST ALL ABILITY TO MANEUVER THE VEHICLE. AFTER I LOST STEERING IT SAID ADVANCETRAC SERVICE NOW. IT WAS ALMOST IMPOSSIBLE TO GET THE CAR TO PULL OVER TO THE SIDE WHEN I DID I TURNED THE CAR OFF FOR A FEW MIN AND BACK ON. AFTER RESTARTING THE CAR THE MESSAGES WERE NO LONGER THERE AND I HAD MY STEERING BACK TO ONLY HAPPEN AGAIN APPROXIMATELY 2 MILES DOWN THE ROAD. *TR

Mileage: 67,000

JUST AS I WAS PULLING INTO A PARKING SPOT THE STEERING GAVE OUT AND A RED ERROR MESSAGE POPPED UP ON THE SCREEN SAYING SERVICE POWER STEERING NOW. LUCKILY IT WAS AS I WAS PARKING AND NOT SOMEPLACE WHERE I COULD HAVE DIED. *TR

Mileage: 39,581

WARNING LIGHT CAME ON ABOUT THE ADVANCE TRAC OR SOMETHING LIKE THAT. SHORTLY AFTERWARDS THE POWER STEERING FAILED. LUCKILY I WAS PULLING INTO MY DRIVEWAY AT THE TIME AFTER JUST GETTING OFF THE HIGHWAY. *TR

Mileage: 60,000

I WAS MAKING A RIGHT TURN FROM A SIDE STREET, ABOUT 100 YARDS FROM MY HOME. AS I GOT ON ROAD, LIGHTS WENT ON THE DASH ABOUT BRAKES ADVANCE SERVICE AND THE BRAKES LOST POWER. CAUSED ME TO HAVE TO USE SIGNIFICANT PRESSURE TO MAKE BRAKES WORK. I WENT ABOUT 1 MILE AND INTO A PARKING LOT. I STOPPED AND RESTARTED THE CAR AND THINGS WENT BACK TO NORMAL. THIS COULD HAVE CAUSED AN ACCIDENT SINCE IT WAS SUDDEN AND THERE WAS A LOSS OF CONTROL IN TRAFFIC. I CALLED DEALERSHIP AND THEY SAID THAT IT MAY HAVE BEEN FROM CAR SITTING FOR A WEEK AND THAT UNLESS THE PROBLEM CAN BE REPEATED AT THE DEALERSHIP, THEY CANNOT FIX SOMETHING THAT ISN'T BROKEN. THE CAR DID THE EXACT THING AGAIN TURNING OUT OF MY DRIVEWAY ON 1-5-15. STOPPED AND RESTARTED CAR AND IT WENT BACK TO NORMAL. THIS IS NOT SAFE AND SHOULD BE RECALLED. INTERMITTANT PROBLEMS CAN STILL KILL. *TR

Mileage: 49,098

DROVE THE CAR ALL DAY AND NIGHT CHRISTMAS EVE WITH NO PROBLEMS. GOT UP AROUND 8AM CHRISTMAS DAY PULLED OUT OF DRIVEWAY WENT JUST A LITTLE WAY AND THE POWER STEERING WENT OUT AND IT WAS IMPOSSIBLE TO STEER AND I ALMOST CRASHED. AFTER MUCH STRUGGLE TO GET THE CAR BACK IN THE DRIVEWAY A WARNING LIGHT CAME ON THAT SAID SERVICE POWER STEERING. *TR

Mileage: 107,000

POWER STEERING FAILURE. LOST POWER STEERING DURING LEFT TURN ONTO STREET. HAD TO RESTART CAR IN INTERSECTION TO REGAIN POWER STEERING. CALLED FORD DEALER WHO SAID I WOULD HAVE TO PAY FOR EVALUATION AND NECESSARY REPAIR. *TR

Mileage: 80,000

PULLING OUT OF MY DRIVEWAY, THE DASH ON THE VEHICLE REPORTED POWER STEERING AND ACTIVETRAC ISSUES. I WAS ABLE TO MAKE IT TO MY DESTINATION SAFELY, ALBEIT, THE WARNING LIGHTS ON THE VEHICLE DASH REMAINED IN REGARDS TO POWER STEERING AND ACTIVETRAC. THIS MORNING HOWEVER, THE CAR HAS MALFUNCTIONED AND THE POWER STEERING IS NO LONGER ACTIVE. DOING RESEARCH, I NOTICED THAT NHTSA AND A LAWSUIT IN CALIFORNIA IS ATTEMPTING TO ADDRESS THIS ISSUE WITH FORD MOTOR COMPANY. WHAT ARE MY OPTIONS? *TR

Mileage: 116,000

WHILE DRIVING AT 30 MPH, SERVICE ADVANCE TRAC LIGHTS CAME ON DASH, FOLLOWED BY RED SERVICE POWER STEERING LIGHT ON DASH, THEN SERVICE POWER STEERING NOW LIGHT AND LOSS OF POWER STEERING. EXTREMELY DIFFICULT TO STEER INTO PARKING SPACE. NOT DRIVABLE. TOWED TO DEALER. SUPPOSEDLY REPAIRED AFTER 3 DAYS AT DEALER. SIX DAYS LATER SAME THING HAPPENED, STILL IN MY DRIVEWAY, NOT YET TOWED BACK TO DEALER. *TR

Mileage: 79,015

THE POWER STEERING WENT OUT ON THE CAR TWICE. TOOK THE CAR TO THE DEALER AFTER THE 2ND EVENT AND THEY RESET THE SERVICE CODE TO CLEAR THE PROBLEM. THEY COULD NOT FIND A MECHANICAL PROBLEM WITH THE CAR. THE FIRST OCCURRENCE OF THE PROBLEM THE CAR WAS TAKEN TO A LOCAL AUTO REPAIR FACILITY AND THEY FIXED THE PROBLEM BY REPLACING THE CAR BATTERY. THIS SOLVED THE PROBLEM FOR ABOUT TWO WEEKS AND THEN IT RECURRED. A GOOGLE SEARCH FOUND THIS PROBLEM OCCURS FREQUENTLY ON THE FORD FUSION AND MOST PEOPLE HAVE EXPRESSED CONCERN ABOUT HOW DANGEROUS THIS IS AS THE CAR IS EXTREMELY DIFFICULT TO STEER WITHOUT THE POWER STEERING. IN MY VIEW THIS IS A CRITICAL DESIGN FLAW. *TR

Mileage: 61,000

HAPPENED 3-4 TIMES OVER THE PAST 3 MONTHS. WHILE DRIVING THE POWER STEERING WOULD QUIT WORKING, MAKING DIFFICULT TO STEER. WARNING ON DASH "POWER STEERING ASSIST FAULT". WENT TO ROADSIDE AND TURNED OFF THE VEHICLE/RESTART AND THE PROBLEM WOULD GO AWAY. I AM A RATHER STRONG MAN, IF A PERSON OF SMALL STATURE WERE DRIVING IT WOULD HAVE BEEN EVEN MORE DANGEROUS. ON 11/1/2014 THE POWER STEERING FAILED WITH THE SAME WARNING. ATTEMPTS TO TURN OF AND RESTART THE VEHICLE DID NOT SOLVE THE PROBLEM. THE FORD DEALERSHIP STATED THE ELECTRIC POWER STEERING FAILED, TOLD ME THAT IT WAS COMMON IN VEHICLES WITH ELECTRIC POWER STEERING. COST FOR MY REPAIR WAS $1,900.00. *TR

Mileage: 108,000

I WAS LEAVING MY DRIVEWAY WHEN THE CAR MADE A CHIMING NOISE AND THE POWER STEERING CUT OUT. THE TRACTION CONTROL IS ALSO LOCKED ON ENGAGED. IT TAKES NOTICEABLE AND INCREASED EFFORT TO TURN THE STEERING WHEEL. THE CAR IS NOT SAFE TO DRIVE DUE TO THE INABILITY TO MAKE SHARP TURNS. I OFTEN END UP PARTIALLY IN THE OTHER LANE BEFORE BEING ABLE TO COMPLETE A TURN. I AM A SINGLE MOTHER OF THREE CHILDREN AND IN COLLEGE. I HAVE HEARD THE REPAIR IS ESTIMATED TO BE AROUND $1,900 AND THE ONLY PERSON IN TOWN WHO CAN FIX IT IS THE DEALER. *TR

Mileage: 146,000

I WAS DRIVING DOWN THE A STREET AT 45MPH AND A POWER STEERING FAULT OR FAILURE MESSAGE CAME ON MY INSTRUMENT CLUSTER. ALSO THE TRACTION CONTROL LIGHT CAME ON AS IF THE TRACTION CONTROL SYSTEM WAS OFF. MOST IMPORTANTLY I LOST MY POWER STEERING. WITH GREAT EFFORT I WAS ABLE TO CONTROL THE CAR AND PULL IT OFF TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND TURNED IT BACK ON. THE TRACTION CONTROL LIGHT WAS STILL ON BUT THE POWER STEERING CAME STARTED WORKING AGAIN. *TR

Mileage: 81,866

WE CAN'T STEER THE CAR, ELECTRIC POWER ASSISTED STEERING EPAS, HAD THE COMPUTER CODES RESET AND STILL DID NOT FIX MY CAR! I HAVE PUT ENOUGH MONEY INTO THIS CAR, AND NOW THE "COMPUTER" IS TELLING ME THAT I HAVE TO REPLACE A VERY EXPENSIVE PART THAT FORD IS ONLY COVERING FOR SOME OF THEIR [XXX] VEHICLES. THIS PART IS APPROX. $1600 NOT HAPPY WITH FORD...THEY ARE GETTING AS BAD AS GM OWNING UP TO THEIR B.S.! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE POWER STEERING HAS "GONE OUT" TWICE. THE MOST RECENT TIME IS AROUND 8/1/14 AT 69000 MI. THE DEALER IS ABLE TO CORRECT THE PROBLEM, BUT CAN'T EXPLAIN THE CAUSE OR REMEDY ADEQUATELY. THEY'VE POINTED TO POSSIBLE TIRE PRESSURE ISSUES, BUT THE TIRE PRESSURE HAVE BEEN CLOSE TO IF NOT AT THE RECOMMENDED LEVEL AND WE GET THE IMPRESSION THAT THE PROBLEM FIXES ITSELF DURING SERVICING. THIS CAR HAS HAD A MULTITUDE OF "LITTLE" PROBLEMS - E.G. AIR BAG MALFUNCTION MESSAGE W/ NO APPARENT CAUSE, TIRE PRESSURE FAULT LIGHT ON WHEN TIRE PRESSURE IS CORRECT (THEY REPLACED A PART AND IT WAS CORRECTED), NOW THE AIR CONDITIONING ON THE PASSENGER SIDE INTERMITTENTLY WORKS AND INTERMITTENTLY SENDS OUT VERY HOT AIR INSTEAD OF COOL AIR WHILE THE VENTS ON THE DRIVER SIDE ARE BLOWING COLD AIR. *TR

Mileage: 49,000

POWER STEERING ASSIST HAS FAILED WITH DASH INDICATION ON 3 SEPARATE OCCASIONS; THE FIRST WAS IN MAY 2013, THE 2ND IN JULY 2014, AND THE 3RD TIME IN SEPT. 2014. THE 1ST AND 3RD OCCASIONS WERE AT SLOW SPEEDS (>10 MPH) DURING A TURN; THE 2ND OCCASION OCCURRED AT 60 MPH ON A STRAIGHT (THANKFULLY) HIGHWAY. THAT COULD BECOME A SERIOUS PROBLEM IN ON A CURVY FREEWAY AT HIGHER SPEEDS. AFTER THE 1ST OCCASION, WE TOOK IT INTO THE LOCAL FORD DEALER WHO TOLD US THAT THERE WAS ABSOLUTELY NO PROBLEM WITH OUR VEHICLE. ALL 3 OCCASIONS CLEARED AFTER TURNING THE VEHICLE OFF AND THEN BACK ON. CURRENT MILEAGE IS 146,000. *TR

Mileage: 125,000

ON 9/20/2014 AT APPROXIMATELY 5:30PM, WHILE DRIVING HOME AT 45 MILES PER HOUR THE SERVICE POWER STEERING AND SERVICE ADVANCE TRAC ALERTS APPEAR ON THE SCREEN. THE VEHICLE BEGAN TO SLOW DOWN AND THE STEERING WHEEL BECAME DIFFICULT TO OPERATE. NOW THE VEHICLE STARTS, MOVES EXTREMELY SLOW, THE STEERING WHEEL IS VERY RIGID AND IS DIFFICULT TO HANDLE. I CAN'T OPERATE MY VEHICLE AND I HAVE AN APPOINTMENT TO HAVE IT CHECKED AT THE LOCAL FORD DEALERSHIP FOR THE 3RD TIME. SIMILAR INCIDENTS TOOK PLACE IN MARCH 2013 AND MAY 2013. I PAID APPROXIMATELY $ 140 TWICE TO REPAIR THE SAME PROBLEM AT MY LOCAL FORD DEALERSHIP. THIS IS A MAJOR HAZARD AND COULD LEAD TO MAJOR ACCIDENT WHEN DRIVING AT HIGH SPEED. YET, THE REPAIR THAT WAS PROVIDED WAS UPDATE OF THE SOFTWARE. AND NO PERMANENT SOLUTION. WHEN AM SUPPOSED TO KNOW WHEN TO UPDATE THE SOFTWARE?

Mileage: 95,090

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT ALSO STATED THAT THE POWER STEERING AND ADVANCE TRAC WARNING LIGHT ILLUMINATED. AS A RESULT, THE CONTACT HAD TO USE EXCESSIVE FORCE TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,109.

Mileage: 65,109

WARNINGS TO "SERVICE POWER STEERING" AND TO "SERVICE TRACTION CONTROL" STARTED BLINKING ALTERNATIVELY ON THE DASH BOARD WHILE DRIVING. AFTER THE CAR WAS SHUT OFF, ALL POWER STEERING WAS LOST. HAD TO REPLACE THE STEERING TRACK AT ABOUT $1500 PERSONAL COST BECAUSE VEHICLE IS OUT OF WARRANTY. WITHIN FOUR WEEKS OF REPLACEMENT OF THE STEERING SHAFT THE SAME WARNINGS CAME ON THE DASH AGAIN AND THE CAR HAS LOST ITS POWER STEERING AGAIN AFTER THE CUT WAS TURNED OFF. WHILE SUPPOSEDLY THIS REPLACEMENT SHAFT IS UNDER WARRANTY (BECAUSE IT IS ONLY 4 WEEKS OLD), THE TOWING AND OTHER COSTS ARE NOT. IT APPEARS BOTH THE ORIGINAL AND REPLACEMENT SHAFTS ARE DEFECTIVE AND DANGEROUS AND SHOULD BE RECALLED AND REPLACED AT THE COST OF FORD, NOT THE OWNER. (FORD ALREADY HAS NUMEROUS OTHER MODELS RECALLED FOR POWER STEERING PROBLEMS.) A REQUEST FOR SOME FORM OF FOLLOW UP IS PENDING WITH FORD, BUT NO OWNERSHIP OF THE ISSUE HAS BEEN MADE. *TR

Mileage: 96,000

CAR LOST POWER STEERING BOTH WHILE PARKED AND WHEN DRIVING. REPLACEMENT COST WAS $2200 INCLUDING REALIGNMENT. *TR

Mileage: 23,000

GOING SLOW ON A SIDE RIDE AND THE POWER STEERING COMPLETELY CUT OUT. ALMOST CRASHED INTO A PARKED CAR. TOOK A SERIOUS AMOUNT OF EFFORT TO TURN THE WHEEL WHILE MOVING AND WAS QUITE DANGEROUS TRYING TO GET IT TO THE MECHANIC SHOP. *TR

Mileage: 76,890

I AM OUT OF TOWN, AND YESTERDAY I WAS DRIVING THE MAIN STRIP IN BRANSON AND OUT OF NOWHERE A LIGHT ON MY DASH APPEARED SAYING "SERVICE POWER STEERING" AND "SERVICE AUTO TRAC" I THOUGHT "THAT'S WEIRD" SO I DROVE 1 1/2 MILES TO THE VERY NEXT GAS STATION, PULLED IN AND TURNED OFF CAR AND GOOGLED POWER STEERING PROBLEMS WITH FORD FUSION HYBRID,TO MY DISMAY, I DID NOT FIND ANYTHING ON THE FORD SITE THAT I COULD DO, SO I TURNED ON THE CAR AND DECIDED TO DEAL WITH IT IN THE MORNING AFTER ALL IT WAS 10PM AND NO WHERE WOULD BE OPEN. I PULLED FORWARD OUT OF THE GAS STATION AND TRIED TO TURN AND THEN CAR DASH PROMPT SAID "SERVICE POWER STEERING IMMEDIATELY" AND THE STEERING WHEEL LOCKED UP TIGHT AND WAS UNMOVABLE. I WAS GOING AROUND 5MPH WHEN STEERING LOCKED UP AND PULLING INTO TRAFFIC. I STOPPED AND CALLED A TOW TRUCK AND SENT IT TO A FORD DEALERSHIP IN BRANSON WHERE I WAS AT THE TIME. MECHANIC SAID I NEED A NEW "STEERING GEAR" I WAS THANKFUL FOR THE WARNING BUT IT WASN'T MUCH ON ONE CONSIDERING IT WAS LESS THEN 2 MILES LATER THAT IT WAS COMPLETELY LOCKED UP AND "SERVICE POWER STEERING IMMEDIATELY" LIGHT CAME ON, THANK GOD FOR A CLOSE GAS STATION AND NO TRAFFIC WHEN I PULLED OUT AND IT LOCKED UP ON ME. BUT AFTER RESEARCHING THIS IS A KNOWN PROBLEM AND SOME PEOPLE WERE GOING A WHOLE LOT FASTER THEN I WAS WHEN THIS HAPPENED TO THEM. THIS HAS BEEN MY ONLY COMPLAINT WITH THIS CAR, BUT IN MY OPINION IT'S PRETTY MAJOR. WHEN THE CAR THAT HAS NO WAY TO ADD POWER STEERING FLUID AND IT FAILS AND YOU ARE DRIVING ACROSS STATES WITH YOUR FAMILY OF 5 AND NO WARNINGS TILL THE VERY LAST SECOND AND THEN COMPLETELY LOCKS UP ON YOU, IT'S VERY DANGEROUS. WHAT IF I WOULD HAVE WAITED TILL I GOT TO THE HOTEL TO CHECK THE CAR, SOMETHING NEEDS TO BE DONE TO FIX THIS PROBLEM, NONE OF MY OTHER CARS HAVE EVER DONE ANYTHING LIKE THIS, I HAD NO WAY OF KNOWING AND NO WAY TO PREVENT IT FROM HAPPENING. *TR

Mileage: 70,000

I CAME HOME FROM GROCERY SHOPPING AND THE NEXT DAY AROUND NOON WHEN I WENT TO TURN THE CAR ON IT STARTED BEEPING AND FLASHING ON THE DASHBOARD SAYING SERVICE POWER STEERING NOW, NEEDLES TO SAY THE CAR IS NOT SAFE TO DRIVE IN THAT CONDITION I TRIED BUT ITS JUST TO HARD AND UNSAFE TO DO SO, I WENT ONLINE AND NOTICE THERE IS A LOT OF OTHER DRIVERS WITH THE SAME VEHICLE THAT HAVE THE SAME ISSUE EVEN WHILE DRIVING THANK GOD I WASN'T PLEASE LOOK IN TO THESE CARS HISTORY THANKS! *TR

Mileage: 312,000

POWER STEERING LOSS. "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING" MESSAGES POPPED UP. THE LIGHT ON THE DASH ALSO LIT UP FOR ADVANCETRAC. EXTREMELY DIFFICULT TO TURN STEERING WHEEL. *TR

Mileage: 60,000

I RECEIVED A LOW TIRE NOTIFICATION ON A TIRE THAT DOES SLOWLY LOSE AIR. NEXT A 'SERVICE POWER STEERING' THEN ' SERVICE ADVANCED TRAC' MESSAGE OCCURRED. WITHIN MINUTES THE POWER STEERING WENT OUT AND THE CAR WAS ALMOST IMPOSSIBLE TO DRIVE. ONCE THE TIRE WAS RE-INFLATED THE LOW PRESSURE LIGHT WENT OFF BUT THE POWER STEERING STILL DID NOT WORK. DEALERSHIP SAYS POWER STEERING NEEDS TO BE REPLACED AT $2,400 WHICH IS SEVERAL HUNDRED DOLLARS HIGHER THAN COST POSTED BY OTHER PEOPLE WITH THIS ISSUE. I BROUGHT UP THE FACT THAT HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE AFTER HAVING A LOW TIRE OR FLAT WITH THE SAME MODEL/YEAR. MANY SAID THAT THE DEALERSHIP COULD RESET THE ERROR AND THE POWER STEERING WOULD WORK FINE. I EVEN READ COMPLAINTS OF THIS HAPPENING WHILE UNDER WARRANTY, THE POWER STEERING BEING REPLACED 2-3 TIMES AND THE PROBLEM STILL OCCURRED UNTIL THEY CHANGED THE STEERING WHEEL ANGLE SENSOR. I DON'T MIND PAYING TO REPLACE THE PART IF IT IS TRULY BROKEN BUT IT IS TOO MUCH OF A COINCIDENCE THAT IT HAPPENED AT THE SAME TIME AS A LOW TIRE AND THERE ARE HUNDREDS OF PEOPLE COMPLAINING ABOUT THE SAME THING. IF IT IS A MONEY GRAB THEN SHAME ON THE DEALERSHIP! *TR

Mileage: 90,000

THIS IS THE 3RD INCIDENT OF THIS SAME PROBLEM, FIRST TIME REPORTING IT TO NHTSA. 2010 FORD FUSION HYBRID WAS TRAVELING AT 35MPH, NORMAL CONDITIONS AND ABRUPTLY LOST ALL POWER TO THE STEERING SYSTEM. STEERING WAS ALMOST IMPOSSIBLE TO INFLUENCE, HENCE CAUSING AN EXTREMELY UNSAFE CONDITION. ADVANCTRAC ALSO HAD FAULTS ON DASH, AND WOULD NOT OPERATE. RUMORS INDICATE THIS PROBLEM IS CAUSED BY LOW VOLTAGE, TIRE PRESSURE LOW, OR OTHER ISSUES. THIS ISSUE COULD EASILY LEAD TO INJURIES AND/OR DEATH DUE TO THIS MALFUNCTION. WIDESPREAD REPORTS OF THIS ISSUE ARE ON THE INTERNET, BUT HAVE NOT BEEN REPORTED. *TR

Mileage: 74,866

MONDAY, JAN. 27 - POWER SUDDENLY GAVE OUT WHEN ACCELERATING ON FREEWAY. SERVICE WRENCH HAD BEEN ON EARLIER THAT DAY BUT HAD GONE OFF. DIXON FORD TOLD US IT WAS OK TO DRIVE. I WAS IN LEFT LANE AND HAD TO CROSS 5 LANES TO GET TO MEDIAN. TOOK IT IN TO WALNUT CREEK FORD AND THEY "RE-FLASHED IT", SAYING NO CONCERN WAS PRESENT AT THE TIME. THEY GAVE THE DANGEROUS CAR BACK TO US FRI, JAN 31ST 130 MILES DRIVEN IN 2ND LANE (ONE FROM CARPOOL LANE) AT 65 MPH ACCEL LIGHTLY SUDDENLY, CAR'S GAS GAVE OUT, LIKE BEFORE THE ROAD CURVED TO RIGHT. TRY TO STEER CAR RIGHT TO FOLLOW LANE AS CAR DECEL NOTICED THAT STEERING NOT RESPONDING, EVEN TO STRONGEST INPUTS (ALMOST LIKE LOCKED, LIKE CAR WAS OFF) TRIED TO HIT BRAKES, BUT PEDAL SANK TO FLOOR NO RESPONSE REGARDLESS OF PRESSURE. KEPT PRESSURE BUT CAR DID NOT SLOW BEGAN TO DRIFT PASSENGER GRABBED WHEEL ALSO AND TRIED TO PULL RIGHT. GRADUALLY STARTED TO GO RIGHT, BUT WITH EXTREME FORCE APPLIED. AFTER FORCE, WHEEL AT MOST 5 DEGREES TURN EMERGENCY BRAKE TO SLOW (NOT STOP) STEERING CORRECTIONS COULD NOT SUFFICIENTLY TURN CAR SO CAR SLAMMED INTO CONCRETE MEDIAN AT 50 MPH TIGHTENED EMERGENCY BRAKE AND CONTINUED TO PULL ON THE WHEEL SLID ALONG MEDIAN AS CAR SCREECHED CAR FINALLY STOPPED ON THE LEFT SIDE OF FREEWAY GEAR SELECTOR LOCKED IN DRIVE TURNED OFF THE ENGINE WHILE THE SELECTOR WAS STILL IN PARK. RESPONDING CHP OFFICER K. ALLEMAN ASKED US TO DRIVE CAR TO THE OTHER SIDE OF THE FREEWAY COULD NOT START CAR. TURNED KEY 3 TIMES BUT CAR REFUSED TO RESPOND. GETTING VERY HOT IN THE CAR, JUST LIKE MON, PROB 95 -100 AMBIENT TEMP AGAIN WHEN EXT. TEMP. 58 FINALLY ABLE TO SELECT NEUTRAL AND RELEASE PARKING BRAKE. CAR DID NOT START PAX&I HAD TO PULL HARD TO GET WHEEL TO TURN AT ALL INCIDENT REPORT #[XXX] OFFICER CONFIRMED BRAKES, STEERING, AND POWER WERE ALL GONE. DETAILS IN REPT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 19,300