This Problem Across All Years
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.
WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.
WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.
WHILE DRIVING ON FREE WAY FROM COLUMBUS TO PITTSBURGH, WRENCH SYMBOL APPEARED ON THE DASH. AFTER A WHILE, CAR LOST ITS TRANSMISSION POWER IN THE MIDDLE OF THE HIGHWAY WITH AN INDICATION OF "STOP SAFELY NOW" ON DASH BOARD WITH BIG RED TRIANGLE SIGNAL.
WHILE DRIVING ON FREE WAY FROM COLUMBUS TO PITTSBURGH, WRENCH SYMBOL APPEARED ON THE DASH. AFTER A WHILE, CAR LOST ITS TRANSMISSION POWER IN THE MIDDLE OF THE HIGHWAY WITH AN INDICATION OF "STOP SAFELY NOW" ON DASH BOARD WITH BIG RED TRIANGLE SIGNAL.
I WAS DRIVING RIGHT BEFORE ENTERING THE HIGHWAY WHEN MY BRAKES SUDDENLY WENT OUT AND THE SERVICE ADVANCTRAC AND POWER STEERING LIGHTS CAME ON. I STOPPED MY CAR AT THE LIGHT AND PROCEEDED TO TURN IT OFF AND THEN BACK ON. THE PROBLEM SEEMS TO HAVE WENT AWAY; HOWEVER, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.
I WAS DRIVING RIGHT BEFORE ENTERING THE HIGHWAY WHEN MY BRAKES SUDDENLY WENT OUT AND THE SERVICE ADVANCTRAC AND POWER STEERING LIGHTS CAME ON. I STOPPED MY CAR AT THE LIGHT AND PROCEEDED TO TURN IT OFF AND THEN BACK ON. THE PROBLEM SEEMS TO HAVE WENT AWAY; HOWEVER, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.
AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK BRAKE SYSTEM LIGHT. I CHECKED THE FLUIDS, WHICH ALL SEEMED TO BE FINE. HOWEVER, THE BRAKES WOULD NOT STOP THE VEHICLE UNLESS PRESSED COMPLETELY TO THE FLOOR. THIS DRASTICALLY AFFECTED THE STOP TIME WHICH WOULD DEFINITELY LEAD TO AN INCREASED RISK OF AN ACCIDENT. I ENDED UP HAVING TO GET THE VEHICLE TOWED AS I DID NOT WANT TO RISK DRIVING IT HOME.
AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK BRAKE SYSTEM LIGHT. I CHECKED THE FLUIDS, WHICH ALL SEEMED TO BE FINE. HOWEVER, THE BRAKES WOULD NOT STOP THE VEHICLE UNLESS PRESSED COMPLETELY TO THE FLOOR. THIS DRASTICALLY AFFECTED THE STOP TIME WHICH WOULD DEFINITELY LEAD TO AN INCREASED RISK OF AN ACCIDENT. I ENDED UP HAVING TO GET THE VEHICLE TOWED AS I DID NOT WANT TO RISK DRIVING IT HOME.
VEHICLE DID A HARD STALL IN THE MIDDLE OF AN INTERSECTION ON THREE SEPARATE OCCASIONS. IT COMPLETELY SHUT OFF WITH NO WARNING. THE FIRST TWO INCIDENTS HAPPENED IN THE SPACE OF A FEW MINUTES. AFTER THE FIRST INCIDENT THE CAR WAS TURNED BACK ON AND THERE WAS NO INDICATION ANYTHING WAS WRONG. CONTINUED TO TRY AND DRIVE IT A SHORT DISTANCE TO GET BACK TO THE PARKING LOT. IT THAN STALLED AGAIN TURNING INTO THE PARKING LOT AND A BATTERY LIGHT CAME ON. BATTERY WAS REPLACED BUT THE VEHICLE STALLED AGAIN A FEW WEEKS LATER DURING A TURN WITH ONCOMING TRAFFIC. NO WARNING, IT JERKED HARD THAN JUST SHUT OFF. I'M NOT SURE AT THIS TIME WHAT IS CAUSING IT TO STALL. IT SEEMS TO BE HAPPENING WHEN SWITCHING FROM BATTERY POWER TO ENGINE POWER WHILE MAKING TURNS. LEAVING THE CAR STUCK IN THE MIDDLE OF THE INTERSECTION WITH NO ENGINE POWER, POWER BRAKES OR STEERING AND ONCOMING TRAFFIC.
VEHICLE DID A HARD STALL IN THE MIDDLE OF AN INTERSECTION ON THREE SEPARATE OCCASIONS. IT COMPLETELY SHUT OFF WITH NO WARNING. THE FIRST TWO INCIDENTS HAPPENED IN THE SPACE OF A FEW MINUTES. AFTER THE FIRST INCIDENT THE CAR WAS TURNED BACK ON AND THERE WAS NO INDICATION ANYTHING WAS WRONG. CONTINUED TO TRY AND DRIVE IT A SHORT DISTANCE TO GET BACK TO THE PARKING LOT. IT THAN STALLED AGAIN TURNING INTO THE PARKING LOT AND A BATTERY LIGHT CAME ON. BATTERY WAS REPLACED BUT THE VEHICLE STALLED AGAIN A FEW WEEKS LATER DURING A TURN WITH ONCOMING TRAFFIC. NO WARNING, IT JERKED HARD THAN JUST SHUT OFF. I'M NOT SURE AT THIS TIME WHAT IS CAUSING IT TO STALL. IT SEEMS TO BE HAPPENING WHEN SWITCHING FROM BATTERY POWER TO ENGINE POWER WHILE MAKING TURNS. LEAVING THE CAR STUCK IN THE MIDDLE OF THE INTERSECTION WITH NO ENGINE POWER, POWER BRAKES OR STEERING AND ONCOMING TRAFFIC.
WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. HARNESS WIRING REPLACED ALONG WITH A NEW BATTERY. THIS IS AN ONGOING PROBLEM WITH NO RESOLUTION. THE SAFETY OF NOT JUST MYSELF, BUT MY FAMILY AND OTHERS HAVE BEEN PUT AT RISK. I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING THIS ISSUE. THE CAR HAS 125,000 MILES ON IT. *TR
WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. HARNESS WIRING REPLACED ALONG WITH A NEW BATTERY. THIS IS AN ONGOING PROBLEM WITH NO RESOLUTION. THE SAFETY OF NOT JUST MYSELF, BUT MY FAMILY AND OTHERS HAVE BEEN PUT AT RISK. I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING THIS ISSUE. THE CAR HAS 125,000 MILES ON IT. *TR
WHEN DECELERATING, MY CAR SOMETIMES "JERKS", ACCOMPANIED BY MULTIPLE WARNING LIGHTS AND--DANGEROUSLY--A TOTAL LOSS OF ENGINE POWER. THE CAR GOES DEAD, IN THE MIDDLE OF THE ROAD, AND HAS TO BE RESTARTED BY REMOVING THE KEY AND REINSERTING IT. THIS COULD CAUSE A COLLISION BOTH FROM BEHIND (BY SOMEONE WHO DOESN'T REALIZE THAT THE CAR HAS JUST "DIED"--ESPECIALLY AT NIGHT), AS WELL AS THE "JERK" POTENTIALLY CAUSING ME TO COLLIDE WITH SOMEONE IN FRONT. MY DEALERSHIP TOLD ME THAT FORD HAD "PUT OUT A BULLETIN" REGARDING THIS ISSUE, WHICH CALLED FOR THE INSTALLATION OF A NEW WIRING HARNESS. AND YET--INEXPLICABLY GIVEN THAT THIS IS A SAFETY HAZARD--THIS APPARENTLY "KNOWN" ISSUE IS NOT TREATED AS A RECALL, WITH ME BEING CHARGED MORE THAN $500 FOR PARTS AND LABOR. I'VE SEEN NUMEROUS REPORTS OF PEOPLE WITH THE SAME ISSUE, MANY WITH LESS MILEAGE THAN MYSELF (97,000), SO I'M SHOCKED THAT A RECALL HASN'T HAPPENED, ESPECIALLY GIVEN THE DANGER THAT THIS ISSUE POSES TO THE CAR'S OCCUPANTS AND THOSE NEARBY.
WHEN DECELERATING, MY CAR SOMETIMES "JERKS", ACCOMPANIED BY MULTIPLE WARNING LIGHTS AND--DANGEROUSLY--A TOTAL LOSS OF ENGINE POWER. THE CAR GOES DEAD, IN THE MIDDLE OF THE ROAD, AND HAS TO BE RESTARTED BY REMOVING THE KEY AND REINSERTING IT. THIS COULD CAUSE A COLLISION BOTH FROM BEHIND (BY SOMEONE WHO DOESN'T REALIZE THAT THE CAR HAS JUST "DIED"--ESPECIALLY AT NIGHT), AS WELL AS THE "JERK" POTENTIALLY CAUSING ME TO COLLIDE WITH SOMEONE IN FRONT. MY DEALERSHIP TOLD ME THAT FORD HAD "PUT OUT A BULLETIN" REGARDING THIS ISSUE, WHICH CALLED FOR THE INSTALLATION OF A NEW WIRING HARNESS. AND YET--INEXPLICABLY GIVEN THAT THIS IS A SAFETY HAZARD--THIS APPARENTLY "KNOWN" ISSUE IS NOT TREATED AS A RECALL, WITH ME BEING CHARGED MORE THAN $500 FOR PARTS AND LABOR. I'VE SEEN NUMEROUS REPORTS OF PEOPLE WITH THE SAME ISSUE, MANY WITH LESS MILEAGE THAN MYSELF (97,000), SO I'M SHOCKED THAT A RECALL HASN'T HAPPENED, ESPECIALLY GIVEN THE DANGER THAT THIS ISSUE POSES TO THE CAR'S OCCUPANTS AND THOSE NEARBY.
POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND WORKED AGAIN NORMALLY AFTER TURNING OFF THE IGNITION KEY.
POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND WORKED AGAIN NORMALLY AFTER TURNING OFF THE IGNITION KEY.
WHILE DRIVING FROM LOS ANGELES TO PHOENIX IN THE SUMMER, THE CAR SUDDENLY FLASHED A RED WARNING LIGHT, AND SHUT THE ENGINE OFF WITH THE CAR MOVING AT FREEWAY SPEED. AFTER PULLING TO THE SIDE OF THE ROAD, AND TURNING THE ENGINE OFF AND ON AGAIN, THE CAR GAVE NO INDICATION THAT SOMETHING HAD HAPPENED. IT SHUT OFF AGAIN TEN MILES LATER, AND AGAIN, AND AGAIN. I TURNED AROUND AND BROUGHT THE CAR HOME AND TOOK IT TO A DEALER. THEY REPLACED THE HYBRID COMPUTER, BUT IT DID THE SAME THING AGAIN DRIVING TO LAS VEGAS A FEW MONTHS LATER. THE DEALER CLEANED THE THROTTLE BODY, AND SAID EVERYTHING WAS GOOD. IT HAS SINCE DONE IT AGAIN AND AGAIN, SOMETIMES JUST MERGING ONTO THE FREEWAY NEAR MY HOME. REPEATEDLY, THE CAR HAS LOST POWER - USUALLY ON THE FREEWAY, AND OFTEN WITH MY FAMILY IN THE CAR. I TRY NOT TO LET MY WIFE DRIVE IT AT THIS POINT, BECAUSE I'M WORRIED THAT SHE'LL EITHER GET STRANDED WITH THE KIDS, OR GET HIT BY SOMEONE WHEN THE CAR SHUTS OFF ON THE FREEWAY. WE NO LONGER DRIVE IT SIGNIFICANT DISTANCES.
WHILE DRIVING FROM LOS ANGELES TO PHOENIX IN THE SUMMER, THE CAR SUDDENLY FLASHED A RED WARNING LIGHT, AND SHUT THE ENGINE OFF WITH THE CAR MOVING AT FREEWAY SPEED. AFTER PULLING TO THE SIDE OF THE ROAD, AND TURNING THE ENGINE OFF AND ON AGAIN, THE CAR GAVE NO INDICATION THAT SOMETHING HAD HAPPENED. IT SHUT OFF AGAIN TEN MILES LATER, AND AGAIN, AND AGAIN. I TURNED AROUND AND BROUGHT THE CAR HOME AND TOOK IT TO A DEALER. THEY REPLACED THE HYBRID COMPUTER, BUT IT DID THE SAME THING AGAIN DRIVING TO LAS VEGAS A FEW MONTHS LATER. THE DEALER CLEANED THE THROTTLE BODY, AND SAID EVERYTHING WAS GOOD. IT HAS SINCE DONE IT AGAIN AND AGAIN, SOMETIMES JUST MERGING ONTO THE FREEWAY NEAR MY HOME. REPEATEDLY, THE CAR HAS LOST POWER - USUALLY ON THE FREEWAY, AND OFTEN WITH MY FAMILY IN THE CAR. I TRY NOT TO LET MY WIFE DRIVE IT AT THIS POINT, BECAUSE I'M WORRIED THAT SHE'LL EITHER GET STRANDED WITH THE KIDS, OR GET HIT BY SOMEONE WHEN THE CAR SHUTS OFF ON THE FREEWAY. WE NO LONGER DRIVE IT SIGNIFICANT DISTANCES.
NORMAL DRIVING IN 55 MPH ZONE CAR SUDDENLY WOULD NOT ACCELERATE PAST 40 MPH. NOTICED WRENCH LIGHT ILLUMINATED. TURNED CAR AROUND AND PROCEEDED TOWARD HOME. ENGINE REVVED AT STOPPING BUT COULD NOT GET OUT OF WAY OF FAST TRAFFIC. ALMOST HIT IN REAR SEVERAL TIMES. FLASHER EMERGENCY LIGHTS NECESSARY. GOOGLED ISSUE TO SEE THAT IT IS A DEFECT AND NHTSA HAS DECIDED TO LET FORD HANDLE RESOLUTION. FOX IN CHARGE OF THE HEN HOUSE AGAIN. THANKS AGAIN TO ANOTHER GOVERNMENT CONSUMER PROTECTION AGENCY THAT WILL NOT PROTECT US. CALLED FORD CORPORATE CUSTOMER SERVICE AND OF COURSE MY VEHICLE IS NOT PART OF THE FORD "CUSTOMER SATISFACTION" REPAIR. WHY AM I NOT SURPRISED? *TR
NORMAL DRIVING IN 55 MPH ZONE CAR SUDDENLY WOULD NOT ACCELERATE PAST 40 MPH. NOTICED WRENCH LIGHT ILLUMINATED. TURNED CAR AROUND AND PROCEEDED TOWARD HOME. ENGINE REVVED AT STOPPING BUT COULD NOT GET OUT OF WAY OF FAST TRAFFIC. ALMOST HIT IN REAR SEVERAL TIMES. FLASHER EMERGENCY LIGHTS NECESSARY. GOOGLED ISSUE TO SEE THAT IT IS A DEFECT AND NHTSA HAS DECIDED TO LET FORD HANDLE RESOLUTION. FOX IN CHARGE OF THE HEN HOUSE AGAIN. THANKS AGAIN TO ANOTHER GOVERNMENT CONSUMER PROTECTION AGENCY THAT WILL NOT PROTECT US. CALLED FORD CORPORATE CUSTOMER SERVICE AND OF COURSE MY VEHICLE IS NOT PART OF THE FORD "CUSTOMER SATISFACTION" REPAIR. WHY AM I NOT SURPRISED? *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSMISSION MALFUNCTIONED AND THE VEHICLE LOST ALL POWER. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,170.
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSMISSION MALFUNCTIONED AND THE VEHICLE LOST ALL POWER. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,170.