2011 FORD FUSION HYBRID Steering Problems

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.

Mileage: 80,000

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that upon starting the vehicle, the steering wheel became inoperable. The contact drove the vehicle without power steering functionality downhill. The service power steering immediately message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.

Mileage: 170,000

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was being repaired. The contact stated that the steering rack had been replaced five times starting in 2023. In addition, the contact stated that on several of the failures, the vehicle was undriveable and was towed to the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,625.

Mileage: 77,625

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The contact stated that the "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

Mileage: 150,000

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 MPH, the "Service Power Steering Now" and Service Advance Track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 112,891.

Mileage: 112,891

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 99,847.

Mileage: 99,847

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the “Power Steering Assist” warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.

Mileage: 106,000

I WAS DRIVING TO WORK AND A WARNING "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" CAME ON AND THE VEHICLE WAS THEN EXTREMELY DIFFICULT TO STEER. I AM GLAD I WAS NOT GOING AROUND A HIGH SPEED CURVE.

Mileage: 95,608

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING, THE ADVANCETRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. ALSO, THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TAKEN TO WYNNE FORD (1020 W MERCURY BLVD, HAMPTON, VA 23666, (757) 838-3673) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL FOR THE POWER STEERING FAILURE. THE VEHICLE WAS DRIVEN HOME WITHOUT BEING DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 128,800.

Mileage: 128,800

CHECK POWER STEERING AND ADVTRC LIGHTS COME ON STEERING WHEEL BECAME STIFF AND CAR IS UNDRIVE-ABLE IF THIS WAS TO HAPPEN AT HIGHWAY SPEED YOU BE IN BIG TROUBLE CRASH NO QUESTION LUCKY I WAS PULLING IN TO WALMART WHEN THIS HAPPENED BUT CAR IS UNDRIVEABLE TELL FIX

Mileage: 70,000

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN THE VEHICLE WAS STARTED, "STEERING ASSIST FAULT" APPEARED ON THE SCREEN. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR STARTED TO FLASH. THE VEHICLE WAS TOWED TO LARRY H MILLER FORD (11595 6TH AVE, LAKEWOOD, CO 80215) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,900.

Mileage: 58,900

POWER STEERING FAILURE AFTER WARNING AS VEHICLE WAS STARTED. I WAS ABLE TO DRIVE WITH SUPERHUMAN EFFORT DIRECTLY TO THE NEAREST FORD DEALER IN ESCONDIDO, CALIFORNIA WHERE WE WERE WHEN THE INCIDENT OCCURRED. INTERNET SOURCES INDICATE THAT THIS FAILURE IS COMMON AND WE IDENTIFIED A RECALL RELATED TO THE ISSUE. THE DEALER REPLACED THE POWER STEERING RACK AND REFUSED TO APPLY THE KNOWN ISSUE RECALL. THE DEALER STATED THAT ALTHOUGH OUR VEHICLE WAS MANUFACTURED IN THE HERMOSILLO PLANT DURING THE TIME PERIOD STATED IN THE RECALL, OUR VIN DID NOT REGISTER THE RECALL.

Mileage: 81,032

POWER STEERING ASSIST FAULT THIS HAS HAPPENED ON 3 DIFFERENT OCCASIONS AND RESETS AFTER IT HAS SET FOR A PERIOD OF TIME. THE STEERING IS NEAR IMPOSSIBLE TO TURNING. IT HAS ONLY HAPPENED UPON START UP OF THE CAR. THE CAR CAN NOT BE DRIVEN WHILE THIS WARNING IS ACTIVE.

Mileage: 81,954

I WAS DRIVING RIGHT BEFORE ENTERING THE HIGHWAY WHEN MY BRAKES SUDDENLY WENT OUT AND THE SERVICE ADVANCTRAC AND POWER STEERING LIGHTS CAME ON. I STOPPED MY CAR AT THE LIGHT AND PROCEEDED TO TURN IT OFF AND THEN BACK ON. THE PROBLEM SEEMS TO HAVE WENT AWAY; HOWEVER, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.

Mileage: 122,000

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *TR

Mileage: 60,000

THE POWER STEERING ASSIST STOPS WORKING AND IT IS ALMOST IMPOSSIBLE TO STEER THIS HAS HAPPENED ON 2 OCCASIONS IN THE LAST 3 MONTHS. THE DASH DISPLAYS A POWER ASSIST FAULT BUT THERE ARE NO OBD CODES. THIS HAD A RECALL WHICH I HAD THE CAR IN FOR AND SINCE IT HAS HAPPENED A TOTAL OF 3 TIMES SINCE. THESE HAVE ALL OCCURRED AT LOW SPEED AND THE ONLY WAY TO CLEAR IT IS TO TURN THE CAR OFF AND RESTART.

Mileage: 32,000

POWER STEERING FAILURE . I LOST POWER STEERING COMPLETELY. CAR ONLY HAS 76.181 MILES ON IT.BROUGHT INTO FORD DEALER AND THEY SAID IT WAS A POWER STEERING FAILURE. COST OF REPAIR 1500.00 PLUS TAX TO REPLACE. ITS AT KEYSER & MILLER FORD INC , COLLEGEVILLE PA TO REPLACE THE WHOLE POWER STEERING. LOT OF COMPLAINTS ON THIS ISSUE.IS WHY ISN'T THERE A RECALL ON THIS.....??? I SHOULDN'T HAVE TO PAY FOR THIS COMPLETE REPLACEMENT

Mileage: 2

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED AND BECAME VERY DIFFICULT TO MANEUVER. THE "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" MESSAGES DISPLAYED AS THE FAILURE OCCURRED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD IN BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. FRED BEANS FORD OF BOYERTOWN (525 PA-100, BECHTELSVILLE, PA) WAS CONTACTED, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE STEERING GEAR ASSEMBLY WAS REPLACED AT THE SAME DEALER APPROXIMATELY THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

Mileage: 98,000

AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK BRAKE SYSTEM LIGHT. I CHECKED THE FLUIDS, WHICH ALL SEEMED TO BE FINE. HOWEVER, THE BRAKES WOULD NOT STOP THE VEHICLE UNLESS PRESSED COMPLETELY TO THE FLOOR. THIS DRASTICALLY AFFECTED THE STOP TIME WHICH WOULD DEFINITELY LEAD TO AN INCREASED RISK OF AN ACCIDENT. I ENDED UP HAVING TO GET THE VEHICLE TOWED AS I DID NOT WANT TO RISK DRIVING IT HOME.

Mileage: 115,000

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING WHILE THE CONTACT WAS SWITCHING LANES. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE WHERE THE FAILURE WAS STILL PRESENT. THE CONTACT OWNED A DIAGNOSTIC MACHINE AND THE CODES INDICATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER (MCCLARY FORD, 1104 US HWY 72 E, ATHENS, AL 35611) WAS CONTACTED AND STATED THAT AN APPOINTMENT FOR DIAGNOSTIC TESTING NEEDED TO BE SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.

Mileage: 126,000

WE WERE DRIVING IN THE FREEWAY THE CAR WENT FROM 80 TO ZERO IT WOULD NOT GO. IT STALLED IN THE FAST LANE ALMOST CAUSING A CHAIN REACTION. THE VECHILE HAS BEEN 'FIXED' OVER 7 TIMES. THE DEALERSHIP CANNOT FIGURE OUT WHAT'S WRONG. MANY PEOPLE ONLINE HAVE HAD THE SAME PROBLEMS SOME PEOPLE HAVE DIED FROM ACCIDENTS. THIS IS VERY UNSAFE . FORD SAYS THEY HAVE RECALLED SOME VECHILES BUT NOT ALL. THEY EVEN SUGGESTED BECAUSE IT WAS OLDER. MY MOTHER HAS A 2017 HYBRID AND IS EXPERIENCING THE SAME THING AS ME. THE CAR IS NOT SAFE AT ALL! IF SOMEONE DOESNT MAKE THE FIX IT MANY PEOPLE COULD BE HURT

Mileage: 99,150

SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!

Mileage: 69,800

I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR REASONS UNKNOWN TO THEM OUT OF NO WHERE MY SISTERS CAR VEERED TO THE RIGHT ONTO AN OVERPASS EMBANKMENT ON I-580 AT THE 132 OVER PASS CROSSING JUST WEST OF VERNALIS, CA. SHE THEN WENT OVER THE ENTIRE EMBANKMENT AND BECAME AIRBORNE FOR 127 FEET BEFORE SMASHING INTO THE CONCRETE PILLAR THAT SUPPORTS THE 132 BRIDGE. SHE WAS KILLED INSTANTLY AND PRONOUNCED DECEASED AT 4:10 PM. IN THE CALIFORNIA HIGHWAY PATROL COLLISION REPORT IT SAYS THAT THE CAUSE OF THE ACCIDENT WAS AN UNSAFE RIGHT TURN. BUT THERE IS NO ROAD TO TURN ON, SO WHY WOULD SOMEONE TURN THERE? SHE DID NOT TRY TO TURN, WE BELIEVE THAT HER STEERING WHEEL VEERED TO THE RIGHT AND LOCKED UP ON HER MAKING HER LOSE CONTROL OF HER CAR. THIS IS BECAUSE THROUGH 2010 TO 2013 FORD FUSION MODELS HAVE A MAJOR ISSUE WITH THE EPAS STEERING SUDDENLY GOING OUT AND KICKING THE MANUAL STEERING IN. IN 2015 THERE WAS A RECALL ISSUED FOR THE EPAS STEERING. WHEN I CHECKED MY SISTERS VIN # TO HER CAR, IT LISTS 2 RECALLS, ONE BEING THE EPAS STEERING AND THE OTHER BEING THE AIRBAG RECALL THAT WAS A MAJOR ISSUE AS WELL. WE ARE NOT CONCERNED WITH THIS BEING THE CAUSE OF MY SISTERS ACCIDENT. WE ARE CONCERNED WITH THE EPAS STEERING AND HAVE DONE EXTENSIVE RESEARCH ON THE RECALL, ENOUGH TO KNOW THAT THIS IS WHAT MALFUNCTIONED IN HER VEHICLE AND CAUSED HER TO CRASH, KILLING HER.

Mileage: 69,305

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED THAT THE COOLANT MOTOR AND POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE COOLANT MOTOR WAS REPLACED ALONG WITH THE SPARK PLUGS; HOWEVER, THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN TO A FORD DEALER FOR DIAGNOSTIC TESTING. THE LOCAL FORD DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

Mileage: 110,000

DRIVING AND THE TRS LIGHT CAME ON WE CAME TO A STOP AND THE POWER STEERING SWITCHED OVER TO MANUAL.

Mileage: 166,000

STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD CAUSE AN ACCCIDENT AND/OR DEATH OF OCCUPANTS. SINCE FORD MOTOR KNOWS ABOUT THIS PROBLEM THEY SHOULD AUTHORIZE THE REPAIR BEFORE IT SHOWS SYMPTONS.

POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND WORKED AGAIN NORMALLY AFTER TURNING OFF THE IGNITION KEY.

Mileage: 40,799

WHILE DRIVING 35-40 MPH IN THE CITY, THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW LIGHTS CAME ON AS WELL AS TCS OFF AND TCS ON INDICATORS AND IT WAS BECOMING HARDER TO DRIVE. ONCE I REACHED MY DESTINATION AND I RESTARTED THE CAR I HAD NO POWER STEERING ASSIST. THIS IS THE SECOND OCCASION. FIRST TIME MY BOYFRIEND WAS DRIVING 11/20/15 AND DESCRIBED THE SAME OCCURANCES. IT WAS TAKEN TO A FORD DEALER FT WAYNE INDIANA AND WAS TOLD IT WAS THE STEERING GEAR. THIS WAS REPLACED AND IVE LEARNED THAT ITS BEEN PART OF A RECALL. SO $1700 LATER IT WAS FINE. PICKED UP MY VEHICLE DEC 1 THEN THE SECOND OCCURANCE WAS JUST 10 DAYS LATER ON DEC 11. TAKEN TO THE DEALER ONCE AGAIN. THE DEALER CLEARED THE CODES AND RECALIBRATED AND POWER STEERING WAS BACK BUT NOW IM TOLD THE CONTROL ARMS CAUSED IT THIS TIME.

Mileage: 95,000

LOST POWER STEERING AND THE ADVANCE TRACK SYSTEM. THE STEERING WHEEL WAS TO HARD TO TURN FOR MY WIFE AND MADE THE CAR UNDRIVEABLE. IT WAS TRAILERED TO A DEALER FOR REPAIR. THIS A COMMON PROBLEM FOR THIS YEAR AND VERY COSTLY TO FIX.

Mileage: 55,003

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Mileage: 60,000

WAS AT DR APPOINTMENT WITH MY SON, BACKED UP AND THE STEERING POWER SERVICE LIGHT POPPED UP! LOST ALL POWER STEERING WHEN DRIVING TO GET IT HOME, COULD OF DIED!!! I CALLED FORD TO TOW CAR, AND THEY SAID MY WARRANTY RAN OUT 1,000 MILES AGO...... THERE ARE SOOO MANY COMPLAINTS THAT THIS SHOULD BE A RECALL TO SAVE LIVES!!!!! I WILL NEVER BUY A FORD AGAIN! PART COSTS ABOUT $1400-1600??????? I PLAN ON TRADING THIS CAR I LOVED IN! *TR

Mileage: 74,125

STARTED CAR, WENT TO BACK UP AND NOTICED VERY QUICKLY I HAD NO POWER STEERING - POWER STEERING ASSIST FAULT ERROR MESSAGE DISPLAYED. I AM CURRENTLY UNABLE TO USE MY FORD FUSION DUE TO THE LACK OF POWER STEERING. IT WOULD BE HAZARDOUS FOR ME TO TRY AND DRIVE MY FUSION AT THIS TIME. *TR

Mileage: 70,000

POWER STEERING WARNING MESSAGE AND ADVANCETRAC ASSIST BOTH BECAME ILLUMINATED AFTER NORMAL DRIVING. THIS IS THE 3RD TIME THIS HAS OCCURRED. THE FIRST WAS JUST OVER 38000 MILES, THE SECOND AT 75000 MILES AND NOW THIS WEEK AT 89000 MILES. AFTER TURNING OFF VEHICLE AND TURNING BACK ON, THE INDICATOR MESSAGES WENT FROM JUST A WARNING TO THE WHOLE SYSTEM BECOMING DISABLED. POWER STEERING IS COMPLETELY OFF AND STEERING IS NEARLY IMPOSSIBLE. WE WERE 200 MILES FROM HOME ON A HOLIDAY WEEKEND KNOWING IT WOULD BE DIFFICULT TO GET TOWING SO WE DECIDED TO MAKE THE DRIVE WITHOUT POWER STEERING. A VERY DANGEROUS SITUATION FOR US. FORD KNOWS ABOUT THESE PROBLEMS AND THERE ARE THOUSANDS OF COMPLAINTS ONLINE. A RECALL HAS TO BE MADE. THE FIRST TIME IT HAPPENED I TOOK IT TO THE DEALER AND THEY WANTED $3200 FOR AN ENTIRE STEERING SYSTEM. MY CAR WAS ONLY 2000 MILES ABOVE WARRANTY AND THEY WOULDN'T COVER IT. SO I HAD THEM RESET THE CODE AND THE STEERING BEGAN WORKING AGAIN FOR ANOTHER THREE YEARS WITHOUT INCIDENT. PLEASE PROTECT THE CONSUMER AND THE PUBLIC'S SAFETY BY MAKING FORD RECALL THE FUSION. IT CLEARLY HAS A STEERING FLAW. THANK YOU. *TR

Mileage: 89,000

WHEN DRIVING THROUGH TOWN AT 25 MPH A WARNING SOUND AND TEXT "SERVICE STEERING SYSTEM NOW" CAME ON THE DASH AND STEERING WAS VERY DIFFICULT, REQUIRING ALL MY ARM STRENGTH TO STEER THE CAR AT LOW SPEEDS. I WAS ABLE TO PARK WITHOUT INCIDENT. I TURNED THE CAR OFF THEN BACK ON . THE SAME MESSAGE APPEARED. I DROVE THE CAR HOME, THEN THE NEXT DAY TO THE FORD DEALER WITH NO POWER STEERING AND LOTS OF PHYSICAL EFFORT TO KEEP THE CAR ON THE ROAD. HAD THIS OCCURRED THE PREVIOUS DAY WHEN I WAS ON I-66I IN NORTHERN VA , IT COULD HAVE BEEN VERY BAD. WHY WOULD THIS HAPPEN IN A 3 YEAR OLD CAR THAT COSTS 35K? *TR

Mileage: 81,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

STEERING THE VEHICLE BECAME HARDER OVER THE WEEKEND. NOT SIGNIFICANTLY, BUT SOMEWHAT MORE DIFFICULT THAN NORMAL. IT FELT LIKE I WAS FIGHTING THE STEERING SOME. IT WANTED TO DO ONE THING AND I WANTED IT TO DO SOMETHING ELSE. BEFORE I WAS ABLE TO GET IT IN THE SHOP, THE STEERING BEGAN TO CATCH EACH TIME THE WHEEL WAS TURNED IN THE OPPOSITE DIRECTION. IT DID NOT AFFECT DIRECTIONAL CONTROL, BUT WAS AN ANNOYANCE. THE STEERING WHEEL PRESSURE REQUIRED TO TURN REMAINED THE SAME AS AFTER THE INITIAL INCIDENT. WHEN TAKEN TO THE SHOP, THEY INDICATED THE ELECTRONIC STEERING CONTROL WAS MAKING A NOISE AND POSSIBLY CAUSING THE CATCHING AND RECOMMENDED I TAKE IT TO THE DEALER. THE DEALER REPLACED THE ENTIRE RACK AND PINION SYSTEM AND THE ASSOCIATED ELECTRONIC STEERING CONTROL AT SIGNIFICANT COST. THIS IS THE FIRST TIME I HAVE EVER HAD STEERING ISSUES ON ANY CAR AND MOST OF MY VEHICLES ARE NOT REPLACED UNTIL CLOSE TO 200,000 MILES. I RESEARCHED THE ISSUE AND FOUND THAT NHTSA IS INVESTIGATING THE STEERING ON THE FUSION AND WANT TO PROVIDE THIS INFORMATION FOR THE INVESTIGATION. *TR

Mileage: 51,200

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE SERVICE STEERING NOW WARNING MESSAGE ILLUMINATED AS THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT MERGED OVER TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND THE STEERING RESUMED NORMAL OPERATION. HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THEY STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER REPROGRAMMED THE ELECTRICAL POWER STEERING BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNAVAILABLE.

Mileage: 62,000

THE CAR BEGAN TO PULL TO ONE SIDE INTERMITTENTLY. IT WAS EASY TO CORRECT BUT WHEN I RELAXED MY GRIP ON THE STEERING WHEEL IT TURNED LEFT. THIS OCCURRED INTERMITTENTLY SINCE, SOMETIMES SEVERAL TIMES IN A FEW MINUTES, SOMETIMES ONLY A FEW TIMES PER WEEK. THIS SEEMS TO HAPPEN MORE OFTEN WHEN I APPLY THE BRAKE. I TOOK THE CAR TO THE FORD DEALER ON MAY 17, 2014. THEY WERE UNABLE TO FIND ANYTHING IN THE COMPUTER OR REPLICATE THE PROBLEM WHILE DRIVING THE CAR. THE PROBLEM CONTINUES INTERMITTENTLY. AT PRESENT IT HAS ONLY BEEN A MINOR ISSUE BUT I BELIEVE IT WOULD BE DANGEROUS IF THE PULL WAS STRONGER OR IT TOOK MORE EFFORT TO CORRECT THE STEERING. *TR

Mileage: 34,639

WHILE ATTEMPTING TO PARK THE CAR, THE POWER STEERING FROZE. WITH GREAT EFFORT I WAS BARELY ABLE TO TURN THE WHEEL AND COMPLETE THE PARKING. AFTER TURNING THE ENGINE OFF, FOR SOME UNKNOWN REASON, I TURNED THE ENGINE ON AGAIN AND THE POWER STEERING WAS OPERATING NORMALLY. THE NEXT DAY I DROVE TO THE NEAREST FORD DEALERSHIP AND THE STEERING WAS NORMAL. THE REPAIR CHARGE FOR REPLACING THE ELECTRONIC STEERING MECHANISM WAS $1704. I HAVE SINCE LEARNED (VIA GOOGLE) THAT THIS PROBLEM IS COMMON IN FORD VEHICLES THAT HAVE SWITCHED FROM HYDRAULIC TO ELECTRONIC POWER STEERING. HAD THE POWER STEERING LOCKED WHILE I WAS SWITCHING LANES IN HEAVY TRAFFIC, OR ATTEMPTING TO PASS ON A TWO LANE ROAD, I MIGHT NOT HAVE BEEN ABLE TO WRITE THIS NOTE. CLEARLY, A RECALL IS IN ORDER. *TR

Mileage: 21,503

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL BECAME HARD TO TURN. THE CONTACT COASTED OVER TO THE EMERGENCY LANE AND NOTICED THAT THE "POWER STEERING ASSIST FAILURE" AND "TRACTION CONTROL" WARNING LIGHTS WERE ILLUMINATED. THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

Mileage: 69,000

INDICATOR LIGHT "WRENCH" CAME ON TO INFORM ME OF AN ISSUE. THEN SHORTLY THEREAFTER, A LIGHT CAME ON THAT SAID "SERVICE ACCUTRAC" (TRACTION CONTROL SYSTEM). I TOOK THE CAR TO THE DEALER WHO THEN TOLD ME THAT THE POWER STEERING GEAR HAD TO BE REPLACED AND THAT THE TRACTION CONTROL HAD TO BE REPROGRAMMED. I'M CONCERNED BECAUSE I SEE A HISTORY OF POWER STEERING RECALLS ON MANY FORD MODELS BETWEEN 2010 TO TODAY AND WONDER IF THIS IS A RECURRING PATTERN WITH THE 2011 FUSION HYBRID MODEL, THAT IS NOT YET "REALIZED". *TR

Mileage: 60,000

SERVICE POWER STEERING NOW AND SERVICETRACT MESSAGE DISPLAYED, STEERING WHEEL WAS VERY STIFF AND I COULDN'T STEER CAR. MY CAR HAD TO BE TOWED TO A FORD DEALERSHIP AND THEY TOLD ME PROBLEM WAS DUE TO A PRE-EXISTING DEFECT. *TR

Mileage: 69,000