This Problem Across All Years
The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch was independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 123,000.
The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch was independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 123,000.
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,670 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,673 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,670 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,673 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
WHILE DRIVING THE CAR AT ABOUT 25 MILES AN HOUR, FIRST THE TRACTION CONTROL LIGHT CAME ON THEN THE ENGINE LIGHT THEN THE AIRBAG LIGHT THEN THERE WAS A WARNING TO STOP DRIVING THE CAR. A BIG EXCLAMATION MARK WAS IN THE DISPLAY. THE CAR LOST POWER AND SLOWED TO A STOP. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. I TRIED RESTARTING THE CAR AND ALL OF THE WARNING LIGHTS WERE STILL THERE SO I RAN THE VEHICLE DIAGNOSTICS REPORT. WHICH STATED THERE WAS A THROTTLE PROBLEM AND ENGINE FAILURE AND AIRBAG FAILURE AND BRAKE FAILURE. I HAD THE CAR TOWED TO THE FORD DEALERSHIP.
WHILE DRIVING THE CAR AT ABOUT 25 MILES AN HOUR, FIRST THE TRACTION CONTROL LIGHT CAME ON THEN THE ENGINE LIGHT THEN THE AIRBAG LIGHT THEN THERE WAS A WARNING TO STOP DRIVING THE CAR. A BIG EXCLAMATION MARK WAS IN THE DISPLAY. THE CAR LOST POWER AND SLOWED TO A STOP. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. I TRIED RESTARTING THE CAR AND ALL OF THE WARNING LIGHTS WERE STILL THERE SO I RAN THE VEHICLE DIAGNOSTICS REPORT. WHICH STATED THERE WAS A THROTTLE PROBLEM AND ENGINE FAILURE AND AIRBAG FAILURE AND BRAKE FAILURE. I HAD THE CAR TOWED TO THE FORD DEALERSHIP.