2011 FORD FUSION Steering Problems

UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEEN AT WILLOWBROOK FORD FOR TWO MONTHS, I cannot afford the repairs up front and sunbilt will only approve for $500 financing. Please help me if there are any solutions to fix my only means transportation and have the customer satisfaction service codes approved for repair

While driving on a state highway at approximately 45 miles per hour got a message on the dash saying “service power steering now”. Drove another mile and a half and then suddenly lost all power steering. Steering was stiff annd difficult but I was able to drive another half mile to home and then had the car towed to a mechanic for repair. Mechanic stated that my 2011 Ford Fusion has EPAS (electric power assisted steering) and the steering rack had to replaced to fix the issue at a cost of $1900. Apparently there is a recall for this issue on 2010-2012 Ford Fusions but my VIN was not included in the recall.

I was driving down the highway, when my power steering failed it almost caused me to crash. I took it into a ford dealership and they are refusing to honor code 15S18 to replace the power steering box. Stating that it’s past warranty but for a safety recall it should not have an expiration date please help make this right.

Turning into a parking lot, power steering disengaged and warning message "Power Steering Assist Fault" appeared. Took the vehicle to an O'Reilly's auto store to have the DTCs read and the printed sheet listed code C1277-20: steering angle sensor signal failure. This issue was dealt with under the recall 15S18 and then customer satisfaction 15N01 for Ford, but I can't tell after calling Ford if my vehicle was part of the recall or not and they say it's not covered. I can't get any real answers one way or another.

Power steering no longer works.

Electric power assisted steering failed while driving. There was no accident , but had to react quickly to avoid mishap. Back in 2015, there has been a recall for Ford Fusions (2010-2011) that were manufactured from the Hermosillo facility. My vehicle was built at the same location and is a 2011, but does not qualify for a recall based on the records of Ford. I can’t find any record if the previous owner the vehicle serviced or if Ford ever sent me notifications. Between 2015-2017, I was deployed to Afghanistan and then reassigned duty stations,in which I changed my registration to Louisiana to Arizona . Between being oversees and having different addresses, I am not sure if I was ever notified. Currently, I don’t qualify for the customer program due to being over 10’years and having over 150,000 miles. Please help me in any way possible and ensure this doesn’t happen to others.

am filing this complaint regarding a serious safety defect in my 2011 Ford Fusion. The vehicle’s electric power steering (EPAS) intermittently fails while driving, causing the steering to become extremely heavy and sometimes lock up. The dashboard displays a “Power Steering Assist Fault” warning. Restarting the car temporarily restores steering assist, but the problem recurs. This is a direct safety hazard. Driving the vehicle in this condition is dangerous, as the steering can fail at any time, including at highway speeds. They say The vehicle was previously repaired under recall but the issue has recurred. I have contacted Ford Customer Service and a Ford Safety Supervisor multiple times, and they refused to perform any further repair, citing that the recall occurred over 10 years ago and my VIN may not be in the current “recall bin.” I am requesting that the National Highway Traffic Safety Administration investigate this issue and require Ford to repair the electric power steering under a recall reoccurrence / safety escalation program, at no cost to me. This is a critical safety issue, and the current refusal by Ford puts me at risk of serious injury or death while driving.

The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the power steering warning light was illuminated. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty and was above the 150,000-mileage limit. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not associated. The contact stated that, fortunately, the vehicle was not being driven on the highway during the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 240,000.

Mileage: 240,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 30 MPH, the steering wheel failed to turn in the intended direction. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with power steering failure. Additionally, the contact was informed that the failure was the result of a computer and sensor failure. The contact was advised to take the vehicle to the dealer for assistance. The independent mechanic reset the fault codes; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,020.

Mileage: 50,020

Complete Loss of Electric Power Steering (EPS) Assist. This is a direct recurrence of the Federal Safety Defect under Recall 15S18 (NHTSA 15V-340), creating an immediate crash risk due to high steering effort at low speeds. Prior recall service (Feb 22, 2016) was only a software reprogram, which failed to correct the fundamental hardware defect. Current confirmed DTCs (U3000:49, U3000:72, U3000:96) mandate steering gear replacement. The replacement is covered under CSP 15N01, specifically Supplement #3, which requires a steering gear replacement, regardless of age/mileage limits, if replacement under Recall 15S18 is still required, which it is. [XXX] ht approval using Ford Corporate Case: CXH-05687349-N3W2T6. Ford SSSC denied the mandated repair, failing to remedy a safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

About 6 months ago my steering failed then I cut the car off and restarted it and it was fine until about a month ago and now I have no power steering at all and I don’t understand why it can’t be covered under fords recall warranty this is not supposed to happen and if I get in a wreck because of no power steering I will be filing a lawsuit because they still have 2744 complaints plus mine now that they have not fixed and I personally feel like it’s there fault and they should fix it and I can promise u I will never own another ford and will tell everyone I know to do the same . I think ima paint lemons all over it and drive it like that

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "Power Steering Sensor Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while depressing the brake pedal, the vehicle was shaking and vibrating abnormally. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that while attempting to rotate the tires, the lug bolts fractured and needed to be replaced. The failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to reverse out of a parking space, the steering wheel was difficult to turn. The power steering failed, and the "Steering Assist Fault" warning light was illuminated. The contact previously received notification of Warranty Extended Coverage, NHTSA ID Number: 10236689 (Steering); however, at the time the notice was received, May 3, 2022, the dealer informed the contact that a failure had to occur before the repair could be made. After experiencing the failure, the contact called the dealer and was informed that the Extended Warranty Coverage had expired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 168,958.

Mileage: 168,958

The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving approximately 30 MPH, the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The contact and her husband met her son on the side of the road, and the contact's husband drove the vehicle to the residence without power steering functionality. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering); however, the failure reoccurred. The dealer informed the contact that the repair was no longer covered because the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

The electronic power steering failed.

My car has lost steering And idk what's wrong with it It's throwing a code on the dash that says steering assist fault code

My daughter was at the gym with the car. She left to come home. Went to the car and started it. It starts fine, but then she got all these warning bells and flashing on the dash panel that power steering failure. Her wheel was so tight she couldn't drive. Luckily she was parked when this happened and not driving. We looked up that there is recall for this issue. We called Ford and had it towed there. I spoke with Ford the next day. They did acknowledge a recall but said since the car is past the 10 years or 150k miles the recall does not apply anymore and we'd be paying out of pocket. They quoted me around $2300 for the repair.

I was backing and the steering wheel was impossible to turn. The car was on the recall 15S18, was served and obviously still a safety issue. I requested today July 30,2025 for a goodwill repair and was denied.

I am writing to file a complaint regarding a serious and potentially dangerous issue with my 2011 Ford Fusion. Recently, my vehicle completely lost power steering while in use. In the past, I had experienced intermittent problems where the power steering warning light would appear upon starting the car, and the steering would be stiff. Typically, turning the car off and restarting it temporarily resolved the issue. However, this time, the power steering has failed completely and restarting the vehicle does not fix it. Upon researching this issue, I discovered that Ford issued a Customer Satisfaction Program (15N01), which extended the warranty on the power steering gear due to known defects. The extension covered up to 10 years or 150,000 miles from the original purchase date—whichever came first. Unfortunately, I only recently became aware of this program, well after my vehicle passed both the 10-year mark (August 2021) and 150,000 miles (I’m currently at 103,000). I never received any notification from Ford about this issue or the extended warranty. Had I known, I would have addressed the problem while within the eligibility window. Ford is now refusing to cover the cost of repairs, despite this being a well-documented issue caused by faulty components. I believe it is unacceptable for a manufacturer to acknowledge a defect, offer limited corrective action, and then leave customers to deal with costly and dangerous consequences when their notification system fails. This failure of power steering poses a serious safety risk, especially at higher speeds or in emergency maneuvers. I respectfully request that the NHTSA investigate this issue further and hold Ford accountable for properly notifying affected vehicle owners and ensuring this defect is repaired, regardless of arbitrary mileage or date limits—especially in cases where owners were never notified in the first place.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The service power steering warning light illuminated, and the steering wheel seized. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced NHTSA Campaign Number: 15V340000 (Steering); however, the contact was informed that the recall had expired. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction, and the steering wheel seized. The steering fault warning light was illuminated. The driver coasted the vehicle into a nearby parking space. The contact arrived at the location where the vehicle was parked, and the vehicle was driven to an independent mechanic, where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.

Mileage: 118,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 MPH, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. The contact pulled over and restarted the vehicle however, the steering wheel remained locked. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the EPS system was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 187,000.

Mileage: 187,000

The contact’s husband owns a 2011 Ford Fusion. The contact stated that while her husband was driving 60 MPH, the steering wheel seized. There were no warning lights illuminated. The contact’s husband continued driving, and the vehicle was taken to a local dealer and the vehicle was diagnosed and the contact was informed that there was no fault found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 233,490.

Mileage: 233,490

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering failure and the service advance track warning lights were illuminated. The vehicle was taken to the dealer and was diagnosed with the electronic power steering pump failure. The contact was informed that the electronic power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the electronic power steering pump was replaced in September 2023 with approximately 223,000 miles, under an unknown recall repair. The failure reoccurred. The contact was informed that the current repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 227,188.

Mileage: 227,188

The contact owns a 2011 Ford Fusion. The contact stated that when the vehicle was purchased, the contact was informed that the power steering was defective however, the vehicle was not repaired. The contact stated that while driving approximately 50-60 MPH, the “Power Steering Failure” warning light illuminated, and the steering wheel became difficult to maneuver before the steering wheel seized and the vehicle was coasted off the roadway. The vehicle was towed to the residence. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the power steering assist had failed and reset the power steering module. The contact stated that approximately one year later, the failure reoccurred. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed intermittently. The contact had to restart the vehicle to regain power steering functionality. The failure became more persistent, and the vehicle lost complete power steering functionality. The message “Loss of Power Steering” was displayed during the failure. Additionally, the TPMS fault sensor message was displayed; however, all tires were properly inflated. The contact found information on NHTSA Campaign Number: 15V340000 (Steering) and related the failure to the recall; however, the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

Mileage: 200,000

Upon start up Power Steering failure. Code U2011 'Service Advancetrack' 'Power Steering Assist Fault'

Took the vichicle in for recall of the airbag. Was informed byhe dealer they had reprogrammed the steering computer. after approximately 3 months I now have no power steering, almost all the warning lights on the dash are on. Dealer informed me they do not do repairs on a vehicle this old. My mechanic says repairs would be in excess of two thousand dollars at my expense. I found there are over 2700 other complaints similar in nature on this vehicle series.

Started the vehicle and power steering did not work. Very difficult to turn the steering wheel and no longer able to drive the car safely on the road. Father drove car to the dealership where he was told it was not Ford's problem as the time frame was outside of 10 years. No diagnostic lights come on on the dashboard, and I believe this is related to the recalls on the Fusion but mine is "not affected" #15v340000 #15s18

Epas steering efforts Campain #15N01 Power steering goes out sometimes and the Ford dealership will not honor the recall to fix this and said it was past 10 years old?2011 Ford fusion

Sudden power steering failure multiple times while on the road (at both higher speeds of ~55mph and lower speeds of ~20 mph). There was a warning light and notification on that dashboard about 10 seconds before it happened each time. The vehicle will be taken into the dealership tomorrow to be looked at, but after doing some online research this seems to be a very common issue for this year, make and model of Ford Fusion. Loss of power steering makes the vehicle very difficult to steer and pull off the road safety and puts both me and other drivers at risk.

The power steering failed. The message display keeps indicating that there is a power steering system fault which results in a loss of my ability to steer the car, increasing the risk of being involved in a crash. The first time the message appeared was around the beginning of March. When I consulted the Owners Manual, it instructs the driver to stop the car, turn off the engine for at least ten seconds and reset the system to restart the engine. It happened infrequently a few more times, but functioned again each time until around April 24th. According to the manual, there should have been a message reading "service power steering now". I don't remember ever seeing that message, just the one that's still displayed (POWER STEERING ASSIST FAULT). I haven't had the car towed to the dealership yet, but I have called to ask about a 2015 recall of 2011 Ford Fusions for such a defect. Both Ford Company and the dealership tell me that there was no recall for such a hazard related to my specific VIN so the diagnosis and repair will be at my expense.

Problems with electric power steering, Intermittent issues

ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the steering wheel became difficult to turn. The contact shifted to neutral gear and was able to turn the steering wheel. The power steering warning light illuminated. On another occasion, the steering wheel became difficult to turn, and the contact moved the steering wheel around and was able to turn the steering wheel. On a separate occasion, the contact attempted to turn the steering wheel, and the steering wheel failed to respond. The vehicle was taken to an independent mechanic, and the independent mechanic informed the contact that it was a recall failure; however, the vehicle was not diagnosed. The local dealer was contacted, however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The dealer did not inform the contact of the active recall on the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,600.

Mileage: 160,600

The contact owns a 2011 Ford Fusion. The contact stated that while driving 15-20 MPH, the steering wheel became inoperable. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to an independent mechanic who determined that the steering rack needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000. The VIN was not available.

Mileage: 60,000

2airbagsrecall,epas-steering 15n01,nhtsarecall19v001000,.

Steering wheel froze while driving, luckily light traffic, was able to turn car off then on again to park it in lot. Had it towed to Ford. Repair for power steering assist fault over $3000. I am a widow on SS disability, cannot begin to afford repair cost. I am very upset that this very issue was recalled on same model/year but not mine. I understand recalls are for specific VIN numbers, but I could have been killed, this issue should never happen, and now I am without transportation and no funds to pay for a repair this expensive.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that a previous undisclosed recall repair was performed on the vehicle in 2015 for the power steering module. The failure mileage was approximately 250,000.

Mileage: 250,000

Power steering assist fault message showed on display and the electric power steering assist stopped working. Oddly enough i found an article that low tire pressure may be common cause, I don't know how but since it was an easy attempt to fix, I tried. My tire pressure was at 16lbs psi. I inflated to 30 psi, hooked up scanner and cleared the dtc code C1277-20 on my scanner, shut off the car and restarted it. The power steering worked however, with each turn of the wheel to the right and left, there is a singular popping sound. The pop happens at the same steering wheel position while turning the wheels. The sound is coming more from under the hood and not the wheels. I will take to dealer to get estimate for repair

Unknown

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering column. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 135,000.

Mileage: 135,000

Power steering assist failure. Attempted clearing code. Did not work. Can barely steer vehicle and while driving steering is very slow to respond. Will certainly cause an accident in the future if any steering input is required to avoid or swerve.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized with the check engine warning light illuminated, and the advanced track failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer filed a claim for the contact and referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and the claim was denied. The contact was informed that the VIN was previously associated with NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 148,000.

Mileage: 148,000

The contact owns a 2011 Ford Fusion. The contact stated while attempting to accelerate from a stop, the steering wheel seized. The contact turned on the hazard lights and parked on the side of the road. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the power steering was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 125,000.

Mileage: 125,000

The electric power steering system failed. This specific VIN number was included in the previous recall, although Ford Corporate claims it was never a ‘recall’ and it was out of the ‘goodness’ of their hearts (a ‘customer satisfaction campaign’). The dealer out of New Hampshire only ‘flashed’ the computer to ‘fix’ it. Which NEVER addressed anything. Suddenly the car just starts spinning out of control all by itself. Says ‘service AdvanceTrac’ then ‘Service PowerSteering Assist’ then right after, within seconds, ‘Service PowerSteering NOW’ a local dealership discovered the part was never replaced only ‘flashed’. The local dealer said the rack is gone and needs to be replaced & ford corporate claims ‘the vehicle is old’ so that means Ford Corporate does not want to fund the cost of it. The dealer said that Ford corporate’s final answer is ‘if it was within the last 10 years of recall, we’d pay for it’ It is only slightly over the 10 year cut off. And MILLIONS of owners are still suffering. Yet, ford motor company gets away with this. Ill “keep my receipts” like their overseas call center representative tells me to do. Like that will matter. The work is over $2,000 dollars.

Was driving down a busy road with my [XXX] and [XXX] , when all of a sudden my steering wheel got super tight and the car shut down. A message stating "power steering assist fault" popped up on my dashboard. There was ZERO warning before it happened. I just bought this car 3 months ago from a facebook marketplace car dealer. When this incident happened 2 weeks ago, I googled 2011 ford fusion recalls and it says NHTSA recalled in 2015. When I'm not understanding is why a VIN number makes a difference, when I'm having the problem on the type of year/model that was recalled. I have been informed about the customer satisfaction program, which expired years before I purchased the vehicle. Again, why should that fall on me? Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Power Steering failed on a 2011 ford fusion se. The recall supposedly ended after 150k miles and I’m 150 miles over and they refused to do it which is shady. Never had a issue until I passed the certain mileage.

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering became inoperable. The power steering failure warning light was illuminated. The service track error message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, who informed the contact there was no coverage for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 260,000.

Mileage: 260,000

I recently purchased this car, on [XXX] I had an issue with a "power steering assist default" I noticed that there was an outstanding recall for this issue and took it to Bill Collins ford in Louisville Ky for the recall repair, I picked the vehicle up and the next day I had the same alert on the dash with no power assist steering, I called the service writer Hunter at Bill Collins ford and was told that the steering gear was not covered and he would not be able to help me, I went by an additional dealer Oxmore Ford, also in Louisville KY and spoke with the Service Manager on 12/13/2024 and was also told, no that they would not be able to honor and remedy the issue, the same day I call Ford cooperate and spoke with a representative that gave me a case # [XXX], I explained to her that I had researched the and found a letter dated 05/17/2019 by Director David J. Johnson as an update to recall 15N01 now 15S18 states that the recall is updated to unlimited mileage and unlimited to date that the steering gear will be replaced regardless of mileage or warranty start date and that any prior denials should be repaired or refunded if repairs are already made. A copy of this letter is provided along with a copy of the invoice where my vehicle was presented for service related to the recall in question. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated, and the vehicle lost power steering functionality while his wife and minor children were inside the vehicle. The contact stated that the steering wheel was significantly difficult to turn. The contact was able to drive the vehicle to a safe location. The contact's family was provided alternative transportation. The vehicle was driven to the residence. The dealer was made aware of the failure and provided a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

Mileage: 120,000

POWER STEERING ASSISTANCE FAILURE WHILE DRIVING. WARNING LIGHT APPEARED ON DASH AS WELL STATING “POWER ASSIST FAILURE” VEHICLE STEERING BECAME UNMANAGEABLE. WAS DRIVING AT 40 MPH. HAS HAPPENED TWICE.

Son was driving the car home from soccer. Red "Service Power Steering" message illuminated as well as the two yellow TCS lights. Steering became more difficult. Upon restart of vehicle, steering is impossible.

i HAVE A POWER STEERING ASSIST FAULT THAT WON'T CLEAR UP AND WANTED TO KNOW IF THERE WAS A RECALL REGARING THIS ISSUE

The contact owns a 2011 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V001000 (Air Bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the vehicle. Additionally, the contact stated that while driving at various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 162,000.

Mileage: 162,000

The contact's mother owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel seized. The service power steering now message was displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,481.

Mileage: 181,481

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was parked, the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V340000(Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,870.

Mileage: 79,870

There was a recall that completed on back in 2015 15s18 i bought my second from a 3 party the orginal owner was an elderly person and had passed away at the time the recall class completed i had 23,242 miles i currently have 59,348 and bow the power steering gear and module have both failed just like the 15s18 previously said it would have done and we have only put 36,106

What component or system failed or malfunctioned, and is it available for inspection upon request? The steering system of my Ford started to fail, to be specific my steering wheel went hard and it was impossible to turn it. How was your safety or the safety of others put at risk? I was driving at around 50 miles per hour, and I was with one friend and all of the sudden my steering wheel stopped working and I had to pull over immediately since I was no longer able to drive it. Has the problem been reproduced or confirmed by a dealer or independent service center? I have heard that these cars 2010-2012 Fusions have this problem and they are a lot. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, when this occurred a message appeared saying first: "Service Power Steering assist" after I parked and turn off the car it appeared a second message saying "Service Power Steering Now" and the steering wheel was rock solid, it didn't move anywhere. With those messages a message saying "Service Advancetrac" also appeared, and they were changing back and forth. I had to towed my vehicle to my house.

My car showed a warning saying "Power Steering Assist Fault" when attempting to back out a parking spot. Steering wheell locked and would not turn. I turned engine off and restarted car, warning went away. Warning came back a few day later as well as warning saying "service advancetrac." Parked car did not drive. Next day car showed a warning saying "service power steering." I contacted Ford and was told that there is a recall on the power steering assistane (recall 15S18)but my car's vin isn't included in the recall.

The contact owns a 2011 Ford Fusion. The contact stated while operating the vehicle, there was a whining sound coming from the steering column while turning the steering wheel. The contact stated that the message "Service Power Steering" was displayed, and the steering wheel suddenly could not be turned in either direction. The vehicle was towed to the local service center who was unable to determine the cause of the failure and vehicle was not repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 187,000.

Mileage: 187,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 20 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); the VIN was included, but the vehicle had already been repaired under recall in 2015. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated while driving at slow speeds in a parking area, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 165,000.

Mileage: 165,000

Ford refusing to service power steering recall: [XXX] Ford site when I search for my VIN: [XXX] Text messages with Ford: [XXX] Videos of starting the car and driving it at Ford: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40 MPH, he observed that the "Power Steering Fault" warning light had illuminated. The contact stated that when he attempted to turn the steering wheel to the left or the right, excessive force was needed to turn the steering wheel. The contact was unable to reset the power steering assist and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering assist had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 96,000.

Mileage: 96,000

See attached document for complaint

See attached document for complaint

The steering wheel faulty. it is available for inspection This is a recall but my vehicles miles are 170000. It puts safety at risk because the steering wheel will stay still and will not move. No it hasn’t been confirmed but i contacted by phone. No it hasn’t been inspected by others but just took my car in for a service it first appeared 1 month ago saying steering wheel faulty

The steering wheel becomes stiff and won’t move.. I can not turn it at all if I’m driving.. which can cause me to have an accident because I can’t even turn the wheel. Also I called Ford here in Mississippi and they said my particular VIN was not in the recall for power steering problems but it was in the years that were recalled. My teenager drives this car and that’s how we found out, she called me panicking and that could have ended very badly.

Power steering suddenly went out on Thursday 6-25-24. No warning, started ut up around 9 am and service light for "power steering now"came on and is no longer working. Other Fusions have had a recall for this same issue. I believe the 2011 should have a recall for the power steering. This is a serious safety hazard and with no issues leading up to the problem and no warning, is dangerous and costly.

The contact’s mother-in-law owns a 2011 Ford Fusion. The contact stated that the power steering function was inoperable while starting the vehicle. The vehicle owner had to restart the vehicle several times for the power steering function to operate as designed. The contact stated that the vehicle owner had possibly received notification of NHTSA Campaign Number: 15V340000 (Steering), and the vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The contact was informed that there were no DTC codes retrieved, and the recall repair would not be performed. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken back to the dealer and the contact was informed that due to the mileage on the vehicle, the vehicle could not be repaired under the possible recall. The contact was unaware of the repair that was needed to fix the vehicle. The manufacturer was made aware of the failure and opened a case. The failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact stated that the steering wheel was difficult to maneuver. Additionally, the contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power steering assembly failure. The contact was informed that the power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 184,000.

Mileage: 184,000

My car now says power steering assist fault and is impossible to turn the wheels on.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. The traction control warning light was illuminated. The vehicle was taken to Auto Zone, where it was determined that the failure was related to the electric power steering assist. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because an unknown service campaign had expired. The failure mileage was approximately 147,000.

Mileage: 147,000

Electronic steering control module no longer functions. Ford refuses to fix this issue due to this vehicle not being part of the recall that was put out for this. My car is essentially totaled. I cannot afford to buy another vehicle or fix this issue, so now I have to drive with no power steering.

In June 2023 I experienced sudden steering failure with my Fusion. Upon checking parts costs at my local dealer (North Star Ford) I was advised that there may be an extended recall. I checked with the service department who reportedly checked with Ford and advised me that the recall was still in effect if certain codes were met despite its 186,000 miles. I had to have the vehicle towed to North Start and they verified the proper codes. When they sent the claim to Ford it was denied. North Star was un-able to get an explanation as to why they were told it was covered or why it was denied. I was given a Ford customer service #. I had to have the vehicle towed again. Upon calling Case #CAS44009218 was assigned but was given no assistance. To date I haven't heard from either North Star or Ford. I have owned the Fusion since 2012 and have never received a recall notice. I would like to know what year or at what milleage this condition stopped being a dangerous hazzard.

POWER STEERING ASSITT FAULT. COMMUNICATION CODE U3000 FOR INTERNAL MODULE FAILURE FOR POWER STEERING. HAD TO REPLACE POWER STEERING RACK. NOT SURE WHY THIS IS COVERED ON SOME FORD FUSION'S 2011 AND 2012. IT WAS COVERED ON MY 2012 FUSION VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is in regard to programs 15S18/14S06 and 15N01 for power steering failures. Ford was addressing the recall by reprogramming the module instead of repairing the failing part. Customers (such as myself) who addressed the recall via this method were left bearing the cost of repairs when the part failed. Customers who did not address the recall by having the module reprogrammed are getting their steering gears replaced by Ford at no cost. I've had multiple Ford dealerships tell me that they don't feel it's right, but they are handcuffed by what Ford is instructing them to do in these situations. My vehicle has now been inspected and diagnosed by a Ford dealership, and I've paid to have the steering gear replaced. This is a very expensive repair. The dealership quoted $3200. My request is for the NHTSA to reassess this situation and recommend that Ford do the right thing and make sure to replace the steering gear or extend coverage for those owners who no longer have 15S18 open (those who have addressed the recall via reprogramming of the module).

The contact owns a 2011 Ford Fusion. The contact stated while driving at undisclosed speeds, the steering wheel became stiff, causing the vehicle to be very difficult to maneuver the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a failure in the power train. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 166,000.

Mileage: 166,000

Power steering stopped abruptly on busy road in town. Shows message service power steering now. Only code at parts store was for angle sensor.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 129,000. The VIN was not available.

Mileage: 129,000

The "Power Steering Assist Fault" light came on when the car was started and the steering wheel was very heavy and hard to move. Simultaneously, the "Service AdvanceTrac" light also came on. The vehicle was later scanned and an internal component failure code "U-3000:04-68" was identified for the Power Steering Motor. This is an internal system failure. The safety risk was to the driver along with other drivers on the road due to the vehicle being harder to control. The failure happened during a 600 mile drive and the vehicle was driven home carefully as no other arrangements could be made. Driver sustained wrist injury and pain at the carpals from increased effort needed to manually steer vehicle. The "Power Steering Assist Fault" had previously appeared for a couple seconds upon vehicle start up but had not previously disabled the power steering. It had been originally reprogrammed with the recall in 2016 but the recall re-programming proved ineffective.

The contact owns a 2011 Ford Fusion. The contact stated while driving at approximately 4 MPH and making a left turn, the steering wheel became very difficult to turn. The contact stated the power steering warning light was illuminated after the power steering failed. The contact was able to turn into a parking lot and turned the vehicle off and on and the power steering functionality resumed. The contact stated that after driving for several more miles the power steering failure reoccurred. The contact turned off and restarted the vehicle and was able to drive the vehicle back to the residence. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering gear and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 15N01 EPAS steering efforts (Steering). The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2011 Ford Fusion. The contact stated that when her son started the vehicle and attempted to turn the steering wheel, the steering wheel had seized. The steering motor sensor warning light was illuminated. The contact researched the failure online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer confirmed that the vehicle was not included in the recall. The vehicle was not taken to the dealer or an independent mechanic and was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 135,000. The contact stated the vehicle is at the dealer and meets the criteria for the safety recall 15S18.

Mileage: 135,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.

Mileage: 61,000

the power steering failed and makes very hard to try to turn it is available for inspection. My safety and safety of others was put at risk because it so hard to turn steering wheel Yes it has be confirmed by the dealer it was inspected by ford dealer There were no warning lamps or messages prior to the failure they first appeared when the incident occurred

The contact owns a 2011 Ford Fusion. The contact stated that while stopped at a stop sign, the steering wheel became firm. The contact stated that the steering wheel warning light was illuminated, and the steering wheel remained firm. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle hesitated while accelerating. Additionally, while driving at an undisclosed speed, the steering wheel momentarily turned 90 degrees to the left, but the vehicle continued to drive in a straight line. The vehicle was later taken to the local service center, but no failure was found. The contact stated that later while driving at an undisclosed speed, the front driver’s side plastic mud flap had separated from the vehicle. The vehicle was not repaired. The local dealer and manufacturer were not contacted. The failure mileage was 155,000.

Mileage: 155,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact took the vehicle to the dealer where it was diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 93,000.

Mileage: 93,000

Since I have had this vehicle I have had power steering faults every other week sometimes multiple times a week sometimes they take a couple week break, but the power steering cuts out and I get a power steering assist fault or service advancetrac fault on the display and it cuts out the power steering. If I pull over and shut it off and turn it back on it will go away and I can continue with power steering again. Sometimes it does this before I get going and sometimes it does this while I’m driving and the only solution is turning the ignition off and then waiting a bit and starting it again. Sometimes I have to do it 3-4 times but it will eventually behave normally again. However today, luckily while still at home, the service advancetrac will not go away and power steering is completely gone. Only after the complete failure have I now read about ford extending warranties to 10 years 150,000 miles which I am just out of time, I’m well under 150,000 miles. No service center has reproduced it as it was such an intermittent issue I couldn’t just leave my vehicle there for weeks.

The contact owns a 2011 Ford Fusion. The contact stated that upon start, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was restarted and the vehicle resumed to normal function. The vehicle was taken to the dealer where the failure could not be duplicated, diagnosed, or repaired. The failure recurred when the contact's spouse was driving at unknown speeds, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was maneuvered back to the contact's residence. The vehicle was taken to the dealer where the failure was not duplicated, diagnosed, or repaired. The failure recurred and the contact turned the vehicle off and then turned it on, for the steering wheel to become operable. The vehicle was not repaired. The contact was notified of the Customer Satisfaction Programs 15N01 for Epas steering efforts, and 13N03 for Electronic throttle body extended coverage when speaking to the manufacturer. The dealer stated that the vehicle had surpassed the mileage and the 10 years that the program allowed for the repair. The manufacturer was notified about the failure and a case was opened. The failure mileage was approximately 160,000.

Mileage: 160,000

The contact owns a 2011 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the steering wheel seized. The air bag warning light was illuminated. The vehicle was restarted, and the steering wheel unlocked. The vehicle was taken to an independent mechanic however, the failure was not able to be duplicated. The manufacturer was notified of the failure. The failure mileage was 150,000.

Mileage: 150,000

The contact owns a 2011 Ford Fusion. The contact stated that the lug nuts and the studs had fractured and were replaced by a tire mechanic. The contact also stated that the air bag warning light was illuminated, and the message "Check the Connection of The Fuel Inlet Port" was displayed. Additionally, the contact stated that while driving 30-35 MPH, the vehicle lost power steering functionality inadvertently while making a turn into the driveway. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was only included in NHTSA Campaign Number: 21V158000 (Air Bags). Additionally, the manufacturer informed the contact the recall of NHTSA Campaign Number: 15V340000 (Steering) was previously performed on the vehicle. The failure mileage was approximately 153,000.

Mileage: 153,000

Loss steering not able to drive.

The power steering went out on my son while driving and he could have gotten in an accident! at 61k miles and the part on this car was made 10 days before the recall. I believe this VIN should have been included in the Steering Gear Assembly recall! Now I’m stuck with a 2k repair! For a faulty Steering Gear Assembly! And Ford Motor won’t budge- spouting the 60k warranty. This part should not fail at 61k- it’s a known issue! Many engineers at Ford have told me it’s highly likely the part in my car could have been in the same manufacturing lot as the ones recalled.

While driving power steering lost. Instant loss of control of vehicle. Brought to dealer scanned for diagnostic code U2011 present. The dealer applied to have my steering rack replaced under campaign 15N01. Ford denied. I called for customer service and although they are aware of the issue it is Not a recall so they are not required to replace it or offer any good will. The campaign is expired on my vehicle by 3 years. This should be a safety recall for which there is no expiration date. It is up to the NHTSA to enact this potentially deadly situation. Ford has acknowledged this defect for which I have already experienced loss of power steering but is hiding behind a date on an expired campaign verses a safety recall. What needs to happen for this to be a recall which would require Ford to address their faulty part?? Please contact me immediately to discuss.

The contact owns a 2011 Ford Fusion. The contact stated while driving at various speeds, the power steering assist failed to operate as needed with the "Service Power Steering Now" and "Service Power Assist Fault" messages displayed. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The contact stated that the computer was reset; however, the failure returned soon after the reset. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.

Mileage: 168,000

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel was locked. The contact read information online on how to reset the vehicle and was able to reset the vehicle the following day. The contact drove to the residence. The dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.

Mileage: 105,000

The power steering went out in my vehicle after it being well in the negative temps as I live in North Dakota. After doing some research online it seems to be a common issue with my vehicle. I am glad it happened not while I was in motion, as losing power steering on the highway would not have been good. What component or system failed or malfunctioned, and is it available for inspection upon request? Power Steering Assist Fault. It has been looked at by an independent car shop and the Ford dealership where I live. How was your safety or the safety of others put at risk? Power steering going out. While I was not in motion at the time of the failure, if i had been the safety of everyone around me and my own life would have been put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Ford has it at their dealership right now. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? It happened to me once before when it was really cold, but turned back on. Now I have a $2,500 bill on my hands, as the whole steering rack needs to be replaced.

Upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. To be able to steer the car I have to turn the car off and back on. The steering wheel cannot be turned when this fault happens. Yes the problem has been confirmed by a dealer. The warning message "power steering assist fault" appears on the dashboard.

Within one week, my power steering fault came on twice, luckily driving at 5-10mph. But still scary at 10mph. Scary to imagine any faster. It locks up randomly out of no where in the neighborhood. Nothing touched before hand, no indication it was going to lock up, no warning. It locks up and cannot move the wheel so I have put it in park and turned off engine and restart it to move the steering wheel again. On the dash it will say ‘Power Steering Fault’. This is my vehicle I rely on for work and commute for myself and my child. No other vehicle possible for backup. This is dangerous and will not risk driving the vehicle, and at dead end with work and transportation on a busy schedule. I was lucky it did not happen in an intersection or crowded street or freeway and more lucky that my child was with me on one of the two times it happened driving 5mph and not 10mph. Cannot imagine it happen with other vehicles around.

On 12/28/2023, my power steering went out on my Fusion. It gave a message in the message center “Power Steering Assist Fault”, and after software diagnosis, the steering rack has been confirmed to be faulty. The vehicle has been a nightmare to drive, requiring up to 14 rotations of the steering wheel to rotate sufficiently, causing minor but repeated injuries to my neck, hands, wrists, and arms. On 1/10/2024, a supervisor called me and again denied an extension of the repair program to replace the faulty rack, putting my income and safety at risk.

Power Steering Assist Fault in a 2011 Ford Fusion not being treated due to it previously being reprogrammed to satisfy the recall 15S18 but they never replaced the steering gear which is now failing. The CSP 15N01 is now expired on my car and the dealership and Ford corporate refuse to treat it despite the negligence of the original technician who never correctly fixed it in the first place. This is an extremely dangerous issue as power steering may randomly shut off and make it nearly impossible to steer safely. The steering gear replacement was confirmed by an auto repair store.

While driving my car the steering went out causing a huge safety issue and making my car un drivable. Has a CSP 15N01 through Ford Motor Company which has a limitation of 10 years or 150,000 miles whichever comes first that went out in 2015 causing owners of 2011-2013 to be forced to pay for the cost related to the repair in excess of $2,000 plus. This defect is Ford caused and should be reopened to the owners of these older vehicles before someone gets seriously injured or results in death by loss of steering. control. Being a mother of 3 with very limited income and this being my only mode of transportation, I am at a loss and will be unable to get this repaired or another vehicle resulting in the loss of my job and my children being unable to get to and from school. This recall should be reopened and this defect repaired.

While driving at low rate of speed, I lost all steering and check power steering now light came on. I slowly took back roads and drove it home.

The electronic power steering assist module malfunctioned resulting in loss of steering control. The unit began smoking and was stopped immediately, fortunately in the driveway so there was no risk to anyone while the car was travelling on a roadway. The vehicle (2011 Ford Fusion) is currently not driveable since as soon as the battery is reconnected it heats up and the unit starts smoking again. There is no way to steer the vehicle as a result. There was an online article indicating that this year and model may have been subject to a recall due to the steering defect, but searching the NHTSA database did not reveal this particular issue being addressed. The vehicle has not yet been inspected as it needs to be towed to either the dealer or auto repair shop depending on whether Ford will assist in the repair.

I bought the car in 03/2019. I was not informed about this recall. We had the epsa go out last week, called the ford dealership, made an appointment. Drove the car without power steering to the dealership, they looked at it and told us $2,200.00. I said there is a recall, the man said I am at 158,000 and that is over the allotted 150,000 miles. I was not informed about this recall, therefore I could not know to go get this fixed. I called Ford customer service and she said they cannot help. This is a SAFETY concern and I do not know how this is even legal. I am filing a formal complaint.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost the electric power steering assist functionality. The vehicle was restarted but the failure persisted. The contact stated that the Traction Control System warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the electric power steering assist needed to be replaced. The contact referenced the NHTSA Campaign Number: 15V340000 (Steering) to the dealer and the manufacturer and was informed that due to the mileage on the vehicle, the repair was not covered and would be an out-of-pocket expense. The approximate failure mileage was 158,000.

Mileage: 158,000

I was driving on the highway and my power steering suddenly went out on me in the middle of traffic. My 2011 Ford Fusion SE had a "Power Steering Assist Fault" on my dash and it stopped working, it only had 117k miles on it. I then took it to the dealership to get it diagnosed and they said it was the Rack and Pinion that needed to be replaced. They told me that its a known problem, and for this generation of Fusion there was an extended warranty for this problem, but only 10 year/150k miles, whichever comes first and my car(12 years old) is now too old to get it replaced at no charge. Said that Ford around 2011 was introducing electric power steering for the first time. The Ford Dealership then wanted me to pay out something like $2300 to have them replace the parts needed. This was so incredibly dangerous to have this suddenly happen, I almost wrecked trying to get off the highway during rush hour. I have no clue why Ford would make a car and not make it a mandatory recall to replace parts for the electronic steering. After Googling my issue, I found many others having this same problem and getting screwed over by Ford. Please don't keep letting them get away with this. I just want to feel safe on the road in my car.

I experienced power steering failure while driving nearly causing me to have a major accident. This failure is due to a Power steering module failure. Ford had a safety recall for this (14S06), link below. There was no warning. I had a mechanic inspect and confirm the problem. The car is nearly un-drivable. I tried calling a Ford dealership (Tasca Ford, Berlin CT) they told me the recall expired. I called Ford, they told me the same thing. However, Ford's recall support page clearly states "Safety, Compliance, and Emissions Recalls do not expire. Affected vehicles remain eligible until the repair is completed." Link below. I'm at loss. It's a very expensive repair that Ford should cover. Please Help. [XXX] [XXX] . Thanks, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

on November 28, 2023, I was driving about 30 mph when my power steering completely went out. Two warnings popped up stating “service power steering now” and “service advancetrac”. The two icons with what looks like tires sliding / tcs indicator are also present. I did nothing out of the ordinary and typical driving. I wasn’t on icy roads or speeding. I didn’t hit my brakes in any manner that would trigger a mishap with sliding. But this is scary to have happened and now because it’s winter in Idaho, it will be absolutely unsafe for me to operate this vehicle. This needs to be taken care of.

As I drive the power steering is locking up and my steering assist vault keeps coming on. I have taken my vehicle to Clinton , Indiana Ford dealer & currently taking it back 11/28 for the same issue. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had started the car as usual and the dashboard had thrown an error saying power steering assist fault. The steering wheel was very difficult to move and trying to drive was very dangerous. Ford is refusing to cover this service even though the vehicles at 118k miles under the 150,000 mile mark. This is very frustrating as I have researched this is an extremely common problem for Ford Fusions made from this Assembly Plant under extended warranty 15N01 recall 15S18

My power steering has gone out, making it very unsafe to drive. It’s a workout to turn the car and I do not feel safe driving it.

Power steering turned off while driving, showing error code U3000 after scanning

The contact owns a 2011 Ford Fusion. The contact stated while driving 60 MPH, the vehicle lost power steering functionality. The contact was able to veer to the side of the roadway. The contact was able to drive to the residence by using physical strength to steer the vehicle. The contact stated that upon arriving to the residence, the contact turned off and restarted the vehicle, but the failure persisted. The vehicle was taken to an independent mechanic, where the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000.

Mileage: 118,000

The power steering in my car stopped working and I received a Power Steering Assist Fault error on my dashboard. I only have 60,000 miles on my car. I took it to a local Ford Dealer, who advised the steering rack needs to be replaced, which would cost $2,400.00 to fix. I googled the problem and found recall# 15S18 for the same make and model, but my VIN# was not included. I called Ford about it and they said that recall has been closed out in August 2015 and the issue is not covered under another recall. Why did the recall only cover certain 2011 Ford Fusions and not all of them? I see other people have filed complaints regarding the same issues, as their car was not covered under the recall either.

While drive I experienced a complete power steering failure. The steering wheel barely moved while traveling around 40mph surrounding by traffic. The steering wheel basically locked with little to no movement. I immediately put on my hazard lights and pulled to the far right lane where I hit a curb. I heard a chime noise and I looked on the dashboard where it displayed POWER STEERING ASSIST FAULT. This same warning message has popped up over the years from time to time when initially starting the vehicle but never while driving. There is a recall on for this issue from Ford # (15S18) for the same year, make and model but just not my exact vehicle Ford had told me. While having my vehicle serviced over the years from Ford I've informed them since 2015. While having an airbag recall fixed by Ford a few years back I informed them about the issue once again and was told I'd have to wait for a recall and not to worry about it. I've never been more afraid in my life of being in a car accident. Upon calling Ford today I was told they know about the problem and I'd have to wait to see if I receive a recall for my vehicle that's unsafe to operate and that I could've been seriously injured in or worse.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable, and the vehicle was difficult to steer. The contact stated that the vehicle was serviced under an unknown recall repair a year prior and the power steering module was reprogrammed. The contact stated that the failure began after the recall repair was completed. The vehicle was taken back to the dealer and diagnosed with a failed steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the repair was not covered under the recall due to the mileage on the vehicle. The failure mileage was approximately 162,000.

Mileage: 162,000

The power steering frequently stops working while driving the car, making the car very difficult to steer. This definitely puts the driver and others on the road at risk since it is unpredictable when the electric power steering will stop working and making emergency steering maneuvers is impossible when this condition occurs. The vehicle displays the message "Power Steering Assist Fault" when this condition occurs. The vehicle or component has not been inspected by the manufacturer or anyone else.

The contact owns a 2011 Ford Fusion. The contact stated that after the vehicle had been parked for a while, the vehicle was restarted but the steering wheel failed to respond as needed. The vehicle was no longer operable and was towed to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 188,279.

Mileage: 188,279

through due diligence it was found this complaint is related to NHSTA campaign # 15V340000 “Failure of Electric Power Steering Assist”. The "Power steering assist fault" messaged appeared while the Owner being [XXX] lost control of the vehicle. Thankfully she works close to home and was able to get the car to her driveway with help. A Dealership diagnosis was Hard steering/lack of assist. and needing rack replacement and alignment. We found that this defect was determined to exist and recall 15s18 was 'performed'. This was only a software update, and hasn't to this day been remedied.. the Gear replacement was never done. Only a software update was done back in Aug 26, 2019 apparently. The Dealership and Manufacturer has been contacted and have denied any actual remedy. According to Federal law The Manufacturer of the vehicle shall remedy the defect in any of the following ways. A. by repairing the vehicle; B. by replacing the vehicle with an identical or reasonably equivalent vehicle; or C. by refunding the purchase price, less a reasonable allowance for depreciation. a software update was not a repair. We have the repair estimate which is directly relating to this defect that was foreseen which we didn't get notification of until Oct 17, 2023 and this defect is related to the existing recall afore mentioned. This safety defect has caused a substantial and total loss of the use of the car and is unsafe to drive in possession of the dealership. We seek equity, "Equity will not suffer a wrong to be without a remedy" [XXX] just wants the use of her car (well cared for and only 104k miles) and have the trust with Ford Motor Company to be restored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving my vehicle (Ford Fusion 2011) home and while on a busy street, my vehicle began to shake and displayed the following warning on my dashboard - SERVICE POWER STEERING. I luckily made it home without incident. I haven't driven it since. -My safety was in jeopardy as well as others on the road. -The vehicle has NOT been inspected by Ford, or any others. As it would need to be towed. -The warning came on AS the problem began. -I've reached out to a few Ford dealerships in the Dallas Metro, whom have CONFIRMED it has a recall - however are demanding I pay for repairs, which to my knowledge is illegal if it is a recall.

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was started, the steering wheel seized. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering control module and rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 151,000.

Mileage: 151,000

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was started, the steering wheel seized. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering control module and rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 151,000.

Mileage: 151,000

Started the car and a "Power Steering Assist Fault" immediately appeared on the dash, making the steering impossible to use at a stop or low speed. I believe this could be part of NHTSA campaign 15V340000, but it doesn't come up on my VIN. On the Ford website my VIN shows it as campaign 15N01, described as "Epas steering efforts".

- The power steering does not work. - The car is very difficult to steer especially at slower speeds, which increases the risk of an accident. - The car has been taken in for service and verified by the dealership "Walt Sweeney Ford" in Cincinnati, Ohio - The warning light in the vehicle says "Power Steering Assist Fault" - I think this should be covered under "Safety Recall - 15S18 - the car was manufactured in - Hermosillo - which is one of the Assembly Plants mentioned in the recall and during the time mentioned in the recall - - The manufacturer says it is not covered - The contact stated that the CSP 15N01 is applicable to their vehicle according to the CarFax despite the dealership not honoring that.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the EPS was not functioning as needed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

I got a electrical power steering failure notification, which made my steering wheel very hard to turn. I’m glad I was going straight and not turning at that moment because I believe I would’ve crashed.

Power Steering Assist Failure/EPAS Failure

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was diagnosed that the power steering control module (PSCM) had experienced an internal failure, and the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.

Mileage: 86,000

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable. The "Steering Advance Trac" warning light was illuminated. The contact stated she was able to safely drive the vehicle to the residence of a relative. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the steering wheel became firm. The vehicle was steered to the side of the roadway. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 135,759.

Mileage: 135,759

The contact owns a 2011 Ford Fusion. The contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. The contact stated that the grinding sound could be heard inside and outside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 134,000.

Mileage: 134,000

Loss of power steering.

Power steering assist failure.

The electronic power steering goes in and out very dangerous

The contact owns a 2011 Ford Fusion. The contact stated while making a U-turn in his driveway, the steering wheel became difficult to turn. The contact stated that the electric steering fault and the traction control warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

I get error (check power steering now) I've replaced tie rods sway bars steering column and I still have message steering is locked

When driving the car, the "stability control" light came on, and the power steering no longer works. The contact stated there was an extended warranty added for the power steering issues that was issued in Oct 2015 - that warranty extended those parts for 10 years or 150,000, whichever came first. She said that since the vehicle now has 170,000 miles on it, the extended warranty was no longer in effect.

Electric steering assist stops working randomly

Subject: Safety Complaint Regarding Ford Motor Company's Safety Recall 14S06 Dear NHTSA, I am writing to submit a safety complaint regarding the power steering issue covered under Safety Recall 14S06 issued by Ford Motor Company for certain 2011-2013 model year Ford Explorer vehicles. I own a 2011 Ford Fusion Hybrid with a VIN 3FADP0L39BR178615 On 03/23, I experienced a sudden loss of power steering assist while driving my vehicle. The instrument cluster message center displayed a warning message, and a chime sounded to alert me of the issue. As a result, the steering effort significantly increased, particularly at lower speeds, which posed a safety risk and made it challenging to maneuver the vehicle safely. Upon investigation, I discovered that Ford Motor Company had issued Safety Recall 14S06 due to concerns related to power steering operation in affected vehicles. The recall mentioned that the power steering system might revert to manual steering mode due to a Power Steering Control Module (PSCM) detecting a motor position sensor fault. Unfortunately, my vehicle's mileage had exceeded 150,000 miles, and I was unaware of the recall at that time. I understand that the extended coverage provided under Program 15N01, as part of the recall, applies only up to 150,000 miles or within 10 years of service from the warranty start date, whichever comes first. Regrettably, my vehicle has surpassed the mileage limit specified in the extended coverage program. Given the safety implications and the number of affected vehicles, I kindly request the NHTSA to investigate this issue further and take appropriate actions to ensure the safety of all Ford Explorer owners affected by this power steering problem. I believe that th

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "check power steering" warning light illuminated advertently the steering column became inoperable. The contact was able to drive the vehicle very slowly to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 265,000.

Mileage: 265,000

June2 2023 my car the power steering quit no longer able to steer the car. No longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the front of the vehicle. The contact pulled over into a nearby parking area, where he became aware that the vehicle had lost electric power steering assist. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to merge into traffic, the steering wheel became firm and difficult to maneuver. The power steering assist warning light was illuminated. The contact pulled off the roadway. The contact was able to slowly maneuver the vehicle to the dealer where the vehicle had not yet been diagnosed. The contact was informed by the technician that the VIN was previously included in the NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 195,000.

Mileage: 195,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH, the steering wheel stiffened without warning. The contact stated that the vehicle was difficult to steer. The contact stated that the power steering assist returned after depressing the brake pedal. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 147,000.

Mileage: 147,000

My steering is hard to turn I've had this problem before

"Power steering assist fault" was illuminated in message center. Complete loss of power steering making the vehicle undrivable. Vehicle not covered in recall even though this is a widely know issue in this year's make and model.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at undisclosed speeds, the power steering assist warning light illuminated. The contact then stated that the steering wheel became stiff and seized. The contact referenced NHTSA Campaign Number: 15V34000 (Steering) however, the dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was unavailable.

Went to start the car and got a message that says "power steering assist fault" after researching online this is a huge problem for Ford vehicles especially 2011 Ford fusion. Once the message came up the power steering no longer worked.

The contact owns a 2011 Ford Fusion. The contact stated that occasionally upon starting the vehicle or while driving at various speeds, the power steering assist failed to operate as needed. The contact stated that excessive force was needed to turn the steering wheel. There was no warning light illuminated. The contact called two dealers Suppes Ford (101 Main St, Johnstown, PA 15901) and Luther Ford Ebensburg (3941 Admiral Peary Hwy, Ebensburg, PA 15931)] and neither dealer assisted with the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 15V340000 (Steering) however, the failure occurred. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.

Mileage: 75,000

My power steering has stopped working no longer driveable

Power steering went out

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power of steering assist. Additionally, the power steering default warning light and advancetrac warning light were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 115,000.

Mileage: 115,000

Power steering assist fault — AdvanceTrac system failure while traveling at 65mph. Completely lost control of the steering, but was able to get the car to the shoulder. Now the steering column is locked up and the car is hardly drivable. No power steering.

Power steering fault while driving slowly, followed by service power steering now warning

The contact's son owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist failed with the power steering assist fault warning message displayed. The contact spoke with the dealer and was informed that there were no recalls on the vehicle. Despite the failure, the contact's son used excessive effort to steer the vehicle back to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which was linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 186,885.

Mileage: 186,885

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 60 MPH, the power steering malfunctioned and the steering wheel became difficult to turn in either direction, almost causing the contact to lose control of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 189,000.

Mileage: 189,000

The contact owns a 2011 Ford Fusion. The contact stated while parking the vehicle, a message indicating the power steering failure was displayed, and the vehicle lost power steering functionality. The contact turned off and the restarted the vehicle, and the power steering became operable. The contact stated that the failure reoccurred several times while driving 5-10 MPH and while turning. The contact veered to the side of the road, turned off, and the restarted the vehicle. The power steering became operable, and the contact continued driving. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle remained at the dealer for repair. The contact related the failure to Ford Campaign Number: 15N01. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.

Mileage: 68,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 15 MPH, the steering wheel became firm, and the power steering failure warning light was illuminated. The vehicle was towed to the dealer and the dealer replaced the power steering control module, the diagnostic trouble codes was reset, and the power steering assist module was replaced. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,000.

Mileage: 84,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The contact turned off and restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic, who diagnosed that the power steering needed to be replaced. An unknown dealer was made aware of the failure and confirmed that the VIN was included in Customer Satisfaction Program: 15N01 (EPS Steering); however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 155,000.

Mileage: 155,000

The contact owns a 2011 Ford Fusion. The contact stated that on three separate occasions while driving at various speeds, the steering wheel became firm with the "Service Power Steering Now" and "Service Advancetrac" messages displayed on the instrument panel. The contact notified the dealer and the manufacturer about the failure and was informed that the vehicle was no longer covered under NHTSA Campaign Number: 15V340000 (Steering). The steering rack and pinion had been repaired twice for the same failure; however, the failure recurred after each failure. The vehicle was not repaired. The failure mileage was 140,400.

Mileage: 140,400

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH uphill, the vehicle lost motive of power without warning. The contact turned off and restarted the vehicle, and the vehicle operated normally. The contact stated that after several minutes the vehicle lost power steering functionality with the Service Power Steering Now message displayed. The contact was able to park the vehicle. The vehicle was diagnosed by an independent mechanic who retrieved fault code: C1277-20 and C1963-20. The contact was informed that the steering angle sensor signal and stability control and higher warning system needed to be replaced. The vehicle was not repaired. The mechanic referred the contact to the manufacturer for assistance. The manufacturer was contacted but provided no assistance; and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 30 MPH and making a right turn, the steering wheel became firm with the power steering assist warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering). The contact was advised to contact the NHTSA Hotline for assistance. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted, and the manufacturer stated that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering); but provided no assistance. The failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 5 MPH, the vehicle experienced a loss of power steering functionality with the power steering assist failure warning light was illuminated. The contact stated that the failure was recurring after starting the vehicle. The vehicle was taken to an independent mechanic, where the contact became aware of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The vehicle remained at the independent mechanic awaiting further diagnostic and repair. The local dealer was made aware of the failure and made the contact aware that the warranty had expired. The manufacturer was not made aware of the failure. The approximate failure mileage was 190,000.

Mileage: 190,000

The contact owns a 2011 Ford Fusion. The contact stated that the steering wheel was seized while driving at various speeds. The contact would unlock and lock the vehicle to correct the steering failure. After the last failure, the contact was unable to fix the steering failure and the vehicle remained inoperable. The vehicle was taken to the dealer and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 79,000.

Mileage: 79,000

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle the power steering assist and the traction control warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering) but that the vehicle was previously repaired under the recall. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer also stated that the vehicle was already repaired under the recall. The manufacturer provided no additional assistance, and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 179,865.

Mileage: 179,865

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 136,000.

Mileage: 136,000

The contact's daughter owns a 2011 Ford Fusion. The contact stated that the rear passenger’s side tire became deflated. The TPMS warning light was illuminated. As a result of the failure, the power steering also failed. Upon investigation, the contact discovered that both the tire and power steering failure were related. The vehicle was taken to an independent mechanic who replaced the tire sensor and reset the tire pressure; however, the power steering failure persisted. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 113,000.

Mileage: 113,000

The contact owns a 2011 Ford Fusion. The contact stated that after her daughter returned to the vehicle in a parking lot, she started the vehicle and became aware that the vehicle had lost power steering assist functionality and the steering wheel was difficult to steer. The contact stated that her daughter became aware that the "steering assist failure" warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering assist booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The dealer informed the contact that there had been a manufacturer Customer Satisfaction Program Number: 15N01 (EPAS Power Steering Efforts Steering); however, the contact was informed that she had exceeded the mileage and warranty extension for the service campaign. The failure mileage was approximately 199,000.

Mileage: 199,000

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality with the serviced power steering and advanced track system warning lights illuminated. The contact pulled into the nearest parking lot to turn off and restart the vehicle; however, the failure persisted. The contact inspected the fuses, relays, and battery, all of which had not malfunctioned. The contact manually steered the vehicle while driving. The contact spoke with the dealer who confirmed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.

Mileage: 120,000

Upon getting into my car last Sunday 02/05/2023, a message displayed on my dashboard indicating “power steering assist fault” and the steering wheel was extremely difficult to turn (I am an athletic young individual). This made it impossible to get out of my lot behind my apartment thus making me not able to use the car and had to take the bus. I called Ford who said I had taken my car into a Ford dealer for recall 15s18 and 15n10 and they reprogrammed the steering module in 2020. I am told that I am passed the extension of this recall as my car is past the warranty date which was up in 2021. This is extremely frustrating because I am being penalized for taking my car in to get the recall fixed when all they did was re-program the steering module. This is a safety issue and I am reading is unfortunately common to have issues after the re-program and thus not be covered by the recall. The recall should have been to replace the power steering modules, since they are faulty. Because my car was taken in before 10 years and 150,000 I should not have to pay $2200 now only 3 years later. I took my car to a local trusted mechanic who ran the codes and sure enough said that a code came up saying faulty steering control module. I hope more people file complaints so there can be another recall issued. Thank you for your time. Katie

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 35 MPH, the power steering became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the power steering control module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted but no additional assistance was provided. The failure mileage was unknown.

I was driving my 2011 Ford Fusion home with my new born baby and my power steering locked up on me. It started beeping stating assault steering over and over. Leaving me stuck in the middle of the highway.

My power steering went out in my 2011 Ford Fusion. When researching the possible cause, I found out there was a recall on the power steering for the model of my car. However, there is a 10 year or 150k mile limit on this recall. I couldn't understand how Ford could put a statue of limitations on a dangerous and faulty product; so, I took my car to a Ford dealer to get this issue resolved. They denied me the recall but said they could fix the power steering for $1800. I cannot afford that price. I'm submitting a request on here in hopes there's something that can be done. I just don't understand how there is a limit on a safety recall.

The electric steering power goes out while driving almost wrecked into someone at a light turning now ford won’t fix it because it’s been over 10 years but my miles are still under 100,000 miles

The contact's uncle owns a 2011 Ford Fusion. The contact stated that while his uncle was driving at highway speeds, the power steering assist failed, with the traction control and power steering assist messages displayed. The contact stated that his uncle used excessive force to steer the vehicle off to the shoulder; however, the power steering assist returned, causing him to over correct the steering wheel nearly driving the vehicle off the road. The vehicle was initially taken to an independent mechanic however, the mechanic unable to determine the cause of the failure. The failure was intermittent. The vehicle was then taken to a dealer but was not yet diagnosed and remained in dealer possession. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 175,000.

Mileage: 175,000

The contact called on behalf of her mother who owns a 2011 Ford Fusion. The contact stated while her mother was starting the vehicle, the vehicle lost power steering functionality. The vehicle was towed to the dealer where it was repaired under NHTSA Campaign Number: 15V340000 (Steering); however, the failure reoccurred within 6 months. The contact stated that whenever the failure occurred, her mother turned off and restarted the vehicle, and the power steering would respond as needed. However, the failure later persisted upon turning off and restarting the vehicle. A message indicating a power steering failure was displayed. The vehicle was towed to the same dealer where it was diagnosed that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 176,000.

Mileage: 176,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 30 MPH, the vehicle experienced a loss of power steering assist. The steering assist warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000.

Mileage: 180,000

Service power steering in 2011 Ford fusion SE 2.5 L

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 10 MPH, the vehicle lost power steering functionality while the contact was attempting to steer the vehicle into a parking lot. The contact stated that the "Power Steering – Service Now" message was displayed. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that the steering gear and the front driver’s side and rear passenger’s side tires needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and the contact was informed Customer Satisfaction Program Number: 15N01 (EPAS Steering Efforts) had expired and the vehicle out of warranty. The failure mileage was approximately 142,000.

Mileage: 142,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 55 MPH, the steering wheel became firm. The contact stated that the service power steering message was displayed. Due to the failure, the contact had to use excessive force to steer the vehicle. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2011 Ford Fusion. The contact stated that while her son was pulling out a parking spot, the vehicle lost power steering functionality and the steering wheel became stiff. The service power steering assist message was displayed. The vehicle was taken to the dealer and the contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was not available.

LOST POWER STEERING WHILE DRIVING THE CAR.

While driving the power steering suddenly went out causing me to nearly crash. I was looking online and saw on their website that there was a safety issue and that they were fixing them. Since this was under the recall page and under the airbag recall, I had assumed that this was also under a recall. This was under campaign# 15N01. I went to a Ford Dealership (Veterans Ford) to get this and the airbag recall fixed. They then called me back and told me that not only was this issue not covered by a recall, that they would be charging me $250 dollars for the inspection. They also said it would cost $3900 dollars for the repair and that I had to have it done because it was a known safety issue. They said the fix was already done in 2015 when they reprogrammed the electric steering, when I took the car in for a warranty repair and airbag replacement (which was not done because they didn’t have it in). I then called FORD directly for some answers and the guy told me that they were not obligated to repair it because it was not an actual safety recall. I told him why was this under a safety recall page and why was I charged $250+ dollars and the guy kept repeating (like he had done this countless times) that it was not a safety recall and that there was nothing that they can do. Upon researching this issue online, it seems to be affecting thousands of people, all of whom say they nearly (or have) gotten into an accident. I’m sure there have been people seriously injured or killed by this sudden loss of control but not enough for anything to be done about it.

The power steering has failed intermittently (at least 5 separate occasions) while driving. The failure was inconsistent between times driven and parked. First time noticed, turned vehicle on and could barely move the wheel. Turned vehicle off and back on and didn't have an issue with the steering wheel or on the road and got home okay. The issue started out this way and then once it was consistent it was unable to operate the vehicle safely. This vehicle is our main vehicle so it happened to myself and to my husband while on his way home from work. However, when the power steering failed was extremely difficult to turn the wheel while driving. We took into dealership and the diagnostics was the electrical power steering is faulty and the traction control has failed. After looking into the issue - we believe our 2011 Ford Fusion may have been one of the recalls that should have been included for the power steering failure recall that was sent to other 2011 Ford Fusions. We did not receive a notification, however after viewing online - Ford recalled 445K vehicles with the same exact issue.

Complete steering gear failure, replaced by Witt Ford, I will request they keep the part for inspection. Driving down the highway when steering gear failed, no power steering placed driver and others on highway at risk. There were no warning lights or message until after failure of steering gear. Recall on steering issue 15v340000. I have never received any recall information or notified about any steering gear issue. Vehicle serviced by ford dealerships since October 2019 at least 10 times. Vehicle also registered with FordPass. Informed by dealer that recall and covered repairs expired at 10 years or 150000miles.

Power steering went out while driving, I came close to hitting someone head on, but was able to get it pulled over to the side of the road. Then the warning light came on.

Received a fault warning on the instrument panel about the power assist system and the power steering was out; fortunately this was not while driving. After a little research, found out this can be intermittent. On the third try of starting, the error cleared and steering was fine. Took it to the Ford dealer as power steering failure is obviously very dangerous if it occurs while driving, which often happens to people with this problem. Lots of internet searching revealed this is a common problem with Ford's electronic power steering. No related recall but the Ford website and the dealer both showed that there was a "customer relationship program" related to this, but only for the first 10 years you own the car (mine is 11 years old). Will be $3k-$4k to fix. I could skip the fix and pray it never happens while driving, but that seems dangerous. Options seem to be to pay multiple thousands of dollars, drive a dangerous car, or trade it in (hoping it doesn't fault when they inspect it).

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the contact noticed that the vehicle had lost power steering functionality with the power steering assist fault warning light illuminated. The dealer was contacted and stated that the power steering module software was updated; however, the power steering assist was not replaced under NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 177,000.

Mileage: 177,000

I have a 2011 ford fushion hybrid it has approximately 116,000 miles. I was driving on mountain roads. The power steering went out without warning. There was no warning sign. The power steering stopped working and the vehicle became difficult to steer even at minimal speed. The vehicle was unable to be repaired and had to be transported on a trailer home. After notifying a dealer, I was told of a customer satisfaction program recall that would service the Steering components however it had a 10 year or 150,000 miles expiration. My vehicle was more than 10 years from original purchase date and therefore, ford would not cover this under warranty. The vehicle remains unrepaired and inoperable due to this known unsafe issue.

The power steering system just failed/froze up on me one day. The car was barely able to be steered and took my entire strength to move the vehicle. I took it to the dealer and they are saying it is not covered by a recall. Ford recalled the power steering units in 2011 Ford Fusions pursuant to campaign number 15N01. Now Ford is claiming that it is not covered under the recall. I never received notice of any recall. If I had, I would have taken it in.

On two occasions (10/8/22 and 10/24/22) the vehicle had a loss of power steering. And I had difficulty turning the steering wheel. At the time the vehicle was going slow 5 to 10 mph, luckily I was able to stop. Both times the dashboard had a message " Power Steering Assist Fault". I took it to the Ford Dealer where the vehicle had been purchased from. I was told the computer diagnosis reported faults. This diagnosis cost alone was $275, and I spent a total of $3267.10 to repair the problem. This appears to be a known issue with this vehicle as there was a recall in 2015 (which in this vehicles case was handled with a reprogramming) and Ford extended 10 year warranty for replacement of the part if that wasn't originally done under the recall. The vehicle had an extended Service Plan, yet the extended warranty started with the original sale date. The car was purchased new October 10, 2010, the 10 year warranty expired October 2020! Luckily the incidents weren't serious, but Ford should take responsibility for not replacing the part under the original recall!

The contact owns a 2011 Ford Fusion. The contact stated while pulling out of her garage, the vehicle lost power steering functionality temporarily. There was no warning light illuminated. The contact stated that the failure recurred several times. The contact stated that on one occasion, the power steering became operable after turning off and restarting the vehicle. However, the last failure lasted for approximately 20 minutes. A message indicating power steering assist failure was displayed. The contact was able to continue driving by using physical strength to steer the vehicle. The contact was able to drive to her residence. The dealer was notified of the failure and informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 15V340000 (Steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 110,000. The contact stated that they still drive the vehicle. It is also noted that the power steering takes about 3-10 seconds to become functional upon starting the vehicle.

Mileage: 110,000

Power steering (electric) went out and left me with no way to control my car 2011 Ford Fusion resulting in me wreaking my car

The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the Advancetrac and power steering assist warning lights illuminated as the steering wheel seized. The vehicle was then towed to a local dealer, where the Power Steering Control Module (PSCM) was reprogrammed, the steering gear was replaced, and an alignment was completed. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 70,111.

Mileage: 70,111

The service advantrac light came on then went off. About a week later I was merging off the interstate taking a friend home and the advantrac light came on AND it says service power steering and the power steering went out so I luckily was able to get the car home and didn’t wreck and hurt myself or someone else. I’m seeing that there was a recall but I don’t know if mines was fixed i just got it a year ago. I’m contacting the ford dealership tomorrow to see what can be done.

The contact’s son owns a 2011 Ford Fusion. The contact stated that on multiple occasions while her son was driving at undisclosed speeds, he heard a grinding sound in the steering wheel while turning in either direction. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the failure was related to the recall and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.

Mileage: 86,000

The contact owns a 2011 Ford Fusion. The contact stated that while she was reversing, the power steering assist warning light was illuminated. The steering wheel seized and required excessive force to steer the vehicle. The vehicle was taken to an independent mechanic; however, it was not diagnosed or repaired. The contact was made aware of an unknown Extended Warranty on the steering. The vehicle was then taken to a local dealer and the contact was informed that the warranty had expired. The vehicle remained at the dealer awaiting a diagnostic test and repair. The contact was advised to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The failure mileage was 70,250. The contact purchased a new vehicle and no longer needs a follow-up on the complaint.

Mileage: 70,250

The contact owns a 2011 Ford Fusion. Upon return of the vehicle from the dealer after routine maintenance, while the contact's son was driving at an undisclosed speed, the power steering assist message displayed. The contact's son had to use excessive force to drive the vehicle to the residence. The dealer was contacted about the failure but offered no assistance. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 155,000.

Mileage: 155,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to steer. The contact stated that the steering wheel seized upon arriving at her destination. The AdvanceTrac and the power steering assist warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The contact referenced Ford Recall Campaign Number: 15S18 (steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 121,000.

Mileage: 121,000

Lost 100% of electrical power steering while driving. Almost went over a drop-off while on a cloverleaf freeway exit which would have caused significant harm or death. The steering wheel was very difficult to turn and I needed to sit up out of my seat to use leverage from my body weight. I pulled over after that and found the closest Ford dealership. I carefully drove to the dealership and waited for them to open. While waiting I researched the issue and realized this was a Safety recall and very common. Recall is 15V340000. Once they opened I went in to see how long the recall would take to fix. The dealership said the safety recall isn't valid due to they reset my ECU when the recall initially came out instead of replacing the recalled safety part. Which allowed them to terminate the recall on my car. They scheduled to look at my car two weeks out and said it would estimate a $2000 bill, when I asked about a loaner vehicle since this is a known safety recall item and driving the car would be a significant risk to self and the others on public roads. They stated I could leave it there for two weeks but they wouldn't provide transportation. Since this is my only vehicle and I live off the Military Base I have to drive to make it to Duty. So I had to keep driving this vehicle on public roads creating a safety issue for myself and others on the road.

While I was driving down the road my cars information center showed a message of 'service power steering soon'. Stopped vehicle and restarted it to be met with a new message of 'service power steering now' with a total loss of power steering. Ford dealership tech confirmed a lack of power steering and confirmed the presence of DTC P07AE which was the exact code and issue of recalls 15S18 and 15N01. Recall work was completed by prior owner but there was no replacement of steering gear at the time and only a software update done, which and the issue I had was what the recall was based on. Ford refused to pay for repair stating the recall was closed even though it was 100% the same issue as the recall as confirmed by ford technician.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure and no error codes were retrieved. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,892.

Mileage: 97,892

The contact owns a 2011 Ford Fusion. The contact stated upon attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The TPMS warning light and the traction control warning light were illuminated. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. An independent mechanic had taken steering fluid to the contact; however, he became aware that the steering system was electrical. The contact stated that upon turning off and restarting the vehicle, the failure persisted. The contact was able to drive to her residence at a slower speed. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The contact associated the failure with an unknown steering recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the service advancetrac and service power steering warning lights illuminated. The contact then stated that while driving, the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assembly needed to be replaced. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 155,000.

Mileage: 155,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized and nearly caused a collision. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with an unknown warning light illuminated. The vehicle was towed to her sister's residence and was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 200,000.

Mileage: 200,000

At 75,000 miles the rack and pinion was replaced under recall. Exactly 75,000 miles later the rack and pinion has failed completely, the car is dead in the water and having to replace the defective part now on our own. The car is completely immobile there was heavy clunky noises prior to the failure now the steering wheel will not turn. Very disappointing that a recalled item would fail exactly at the exact same time as the original

Steering Angle sensor bad, paid $2500 to replace as it was not included in the Ford CSP. Happened again 3 months later to new rack.

The contact owns a 2011 Ford Fusion. The contact stated that the power steering malfunctioned and the steering wheel became difficult to turn in either direction. During the failure the message “Power steering Assist Fault" was displayed. After turning off and restarting the vehicle the failure corrected itself. The contact indicated that the failure had occurred while driving, while idling, and also after starting the vehicle. The vehicle was diagnosed by an independent mechanic who determined that the steering gears were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 65 MPH, the steering wheel seized with the Service power steering assist message displayed. The contact was able to pull over safely and the vehicle was towed to the residence. The vehicle was not taken to the dealer; however, the dealer was contacted and stated that NHTSA Campaign Number: 15V340000 (Steering) had expired. The manufacturer was not contacted. The failure mileage was 104,400.

Mileage: 104,400

Power steering went out and very hard to steer, "power steering assist fault" came on. There was no prior warning from the dashboard or the steering. I thought there was a recall on it from what I read. Dealer informed me that is a 10 year warranty and that it expired. I have read many people have this problem. NHTSA and Ford refuse to recognize it as a safety issue for it to be recalled. I guess many people have to be killed or injured before any action is taken.

The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving 65 MPH, the power steering assist fault message was displayed on the instrument panel. The contact's daughter pulled over as the steering wheel began to seize. Due to the failure, the vehicle was towed to the dealer where she was informed that there were no recalls on the vehicle. The manufacturer was notified and the contact was informed that her vehicle was under a prior warranty and that the first part of the warranty was performed; however, she was then informed that the warranty had expired and that the vehicle was no longer covered under warranty. The vehicle was not repaired. The failure mileage was approximately 149,000.

Mileage: 149,000

The contact owns a 2011 Ford Fusion. The contact stated that after his mother started the vehicle, an unknown error message had displayed and the steering wheel was extremely difficult to turn in either direction, rendering the vehicle undrivable. The cause of the failure was not yet determined. The local dealer was notified and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

Mileage: 150,000

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while parking the vehicle, the steering wheel was firm. The contact stated that no warning lights were illuminated. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The dealer was notified of the failure and informed the contact that the vehicle was not included in any recalls. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

Mileage: 200,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving and making left or right turns, she heard an abnormal noise in the steering wheel. The contact referenced NHTSA Campaign Number: 15V340000 (Steering). The power steering assist fault warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that steering gear needed to be replaced. The vehicle was not repaired. The dealer and manufacturer were notified of the failure and the contact was informed that the recall repair was previously performed, and no further assistance was provided. The failure mileage was approximately 165,000.

Mileage: 165,000

The contact owns a 2011 Ford Fusion. The contact refenced NHTSA Campaign Number: 15V340000 (Steering). The contact stated that while driving at an undisclosed speed, the steering wheel seized. The power steering system fault warning light illuminated. The vehicle was towed to the dealer but had not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was also informed that the recall repair was already performed. The failure mileage was approximately 100,000.

Mileage: 100,000

The Power Steering Assist Fault message was displayed in the message center console. The power steering no longer works and the car is now undrivable as I have to take up body building to be able to steer my car

When driving to a friend's house the steering wheel froze and an error message appeared on the instrument cluster. The error read "power steering assist fault." This was a known issue that required a reprogramming or replacement of steering gear. Ford is saying that I am out of warranty, which I don't understand because clearly the issue was not fixed. I thought safety recalls never expired. This issue affects me and other people on the road, my community!

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Advance Trac message displayed. The vehicle was taken to the dealer where it was diagnosed that the Electronic Power Assisted Steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 76,470.

Mileage: 76,470

The contact owns a 2011 Ford Fusion. The contact stated as she entered the driveway, the steering wheel became hard to maneuver as the power steering warning light illuminated. The contact notified the manufacturer and was advised to have the vehicle diagnosed. The vehicle was taken to the dealer where it was diagnosed that the power steering gear failed and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 88,000

Mileage: 88,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 mph, the auto track assist warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the electric gearing system to be replaced. The contact stated the dealer informed him not to repair the electric gearing system until it completely failed. The vehicle was not repaired. The contact stated on 8/9/2022 while his son driving 35 mph, the steering wheel became difficult to turn. The contact stated the auto track assist warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the electric gearing system to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 147,500.

Mileage: 147,500

I was sitting in line at a Valvoline Instant Oil Change on Dixie Highway in Louisville, Kentucky. Due to the time waiting, I would turn my car off and restart when the line moved. After my last restart, the power steering no longer worked. I turned it off and restarted. Still no power steering. I went ahead and got the oil changed. Restarted to leave the bay area without power steering. I parked in the lot of the business and called for a wrecker service to tow my car home and had another family member pick me up. I noticed on the internet that this is not an unique problem. My car had 77,951 miles on it when the power steering went out. It happened 12/3/2021. I had the air bag recall worked done on 8/8/2022 and a diagnostic done on the power steering. They reported an internal component failure, along with loose outer tie rods. They said it was the steering gears (in other words, the rack and pinion). Fortunately, I was where I was at when it happened, as I am 82 years old. I could have very had an accident, because of the power steering failure.

The contact owns a 2011 Ford Fusion. The contact stated that the electric power steering assist had become inoperable. The power steering assist fault warning message had appeared on the instrument panel. The vehicle was taken to the local dealer who referred her to the manufacturer. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The vehicle was not diagnosed or repaired. The failure mileage was approximately 207,000.

Mileage: 207,000

Power Steering Assist Fault I've seen where the 2011 Ford Fusion was recalled for this and mine has failed. Please add my VIN to the list. If you have any questions or need more information, please contact me. Thank you.

The contact owns a 2011 Ford Fusion. The contact stated that the electric power steering assist became inoperable. The electric steering assist failure and the service advance track messages were displayed. The vehicle was taken to the local dealer who referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA. The failure mileage was approximately 40,000. The contact stated he doesn't understand why his vehicle wasn't included in the recall because the vehicle was made 4 days before the recall date.

Mileage: 40,000

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality and the steering wheel became firm. The vehicle was towed to the residence. An independent mechanic diagnosed the vehicle and stated that the steering gear was defective and needed to be replaced. The dealer was contacted and stated that the vehicle was out of warranty. No assistance was provided. The manufacturer was not contacted. The failure mileage was 93,000.

Mileage: 93,000

The electronic traction control light would come on but then go off. Was driving home on the interstate doing about 75 when lost all power steering. There is none at all. Got home finally, and started checking into the issue. Ford did a recall in 2015 on this and if the car showed problems when brought in then the service center replaced the faulty part., If it showed no problems then they only reprogrammed the vehicle which left the original faulty part in the vehicle that was reprogrammed when it had no codes given.. which is to say that nothing was done because how can you fix an issue that the vehicle doesn't see as there? It was a way for ford to get out of having to pay and replace the issue. I feel that my life and anyone else's life that was on the road when it went out was in high danger. When I contacted ford on the issue they stated that because the car had been brought in and been reprogrammed for a problem that the car didn't have because it didn't see one to give a code they wouldn't replace the part. Now how can you have 2 solurioy for the same problem and one of them is to replace the part but only for vehicles that it went out in? If it's the part that is subpar( it is ) then what good does it do to reprogram when the low quality and poorly designed part that can't be serviced is not replaced for all of the cars that it is on? But I guess if I had a whole group of people that did nothing but around and think of loop holes to get around actually solving the issues, why would they actually fix it?

POWER STEERING SHUTS DOWN WHILE THE VEHICLE IS IN MOTION - WHILE MAKING TURNS OR EVEN SLIGHT TURNS WITH THE STEERING WHEEL. ERROR MESSAGE ON DASH BOARD IS POWER STEERING ASSIST FAULT. THE ABILITY TO CONTROL THE CAR VARIES WITH THE SPEED OF THE VEHICLE. MY RESEARCH SHOWS THAT FORD CONTINUES TO SEND OUT VEHICLES WITH ELECTRONIC STEERING AND HAS NOT RESOLVED THESE PROBLEMS. THIS IS A REAL SAFETY HAZARD.

I recently completed a car diagnostic and there were no reports of steering concerns. I was driving my son so summer camp and as I was trying to exit, my wheel locked and I had to use crazy force to get off the hwy exit and to avoid hitting the median. I had no warning lights in the car prior, but recived a message times after I would force the wheel "power steering assist failure".

Tucson, Arizona. The incident occurred on about June 10, 2022 around 10:00 a.m. The steering failed just after the car was started by the owner, the dash light "power steering assist fault"turned on and the car was nearly impossible to steer. The car was driven approximately 2 miles straight ahead and parked at home. The car was towed the next day to the AAA service center at 7060 Speedway, Tucson, AZ 85710. The owner researched recalls related to steering on the 2011 Ford Fusion; it seems NHTSA Campaign 15v340000/Ford Recall 15s18/393,623 vehicles affected by 06.23.2015. Steering complaints continue to roll in for the 2011 Ford Fusion, yet, the recall has not been extended. Steering issues appear be the same or similar to those issues covered by the previous recall. I wonder why NHTSA has not extended the recall.

Advance Trac light abs traction control light came on next thing I know car goes out of control and now my car is totaled total loss smashed right into side of the road brakes failed steering failed and all this popped up moments before and then q truck ran into me my mom went to hospital but is ok I'm fine

Was driving about 50 miles per hour and lost my power steering. Almost hit the car beside me my power steering assist fault and service advancetrac lights are on. Ford had a recall on this issue.

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 45 MPH the power steering malfunctioned causing the steering wheel to become very difficult to turn in either direction. During the failure, the Power Steering Assist failure and Traction Control messages were displayed. The vehicle was towed to the local dealer who diagnosed that the power steering assist had failed. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 108,000.

Mileage: 108,000

The contact owns a 2011 Ford Fusion. The contact stated that while driving and turning the steering wheel, there was an abnormal grinding noise detected. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed nor repaired. The vehicle was taken to an independent mechanic. The manufacturer was notified of the failure but no additional assistance was provided. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was approximately 160,000.

Mileage: 160,000

I was driving my car and the power steering failed. It was difficult to steer. Sometimes the power steering would work and sometimes it would not.

Mileage: 13,000

I have a 2011 Ford Fusion. There was a recall 15S18 which was a recall on the Electric Power Steering Assist. Where the vehicle may lose power steering. It claims extra effort may be required at lower speeds. It doesn't matter the speed, if this system goes out, it is extremely difficult to steer. It was replaced in my vehicle in 2015, before I owned it. Then the recall 15N01 came out, which was an extended warranty of the Electric Power Steering Assist. I purchased the vehicle and the Electric Power Steering Assist failed and was replaced in 8/2020. Now less than 2 years later the Electric Power Steering Assist has failed again and Ford refuses to warranty a part that they provided and installed. If I had purchased the part myself, it would have had a 2 year warranty. But it was provided and installed by Ford. This system failure is an extreme hazard. The vehicle becomes almost impossible to drive. It feels like Ford never resolved the initial problem that led to the first recall of the Electric Power Steering Assist.

on January 14th 2021 I brought this car in to address the power steering(15S18), airbags, and Fuel Tank and Canister Purge Valve recall (15S34). The dealer reprogrammed the PSCM at no charge, inspected the Fuel Tank and Canister Purge Valve and replaced the passenger side airbag...we did not realize the didn't do the driver side airbag at that time. The vehicle had 172k miles on it at this time. on April 25th the driver assist power steering failed so I brought the car in again on April 27th. The car now has 200k mile on it and they want to charge $3400 to replace the rack and pinion. They indicate the vehicle is reporting the u3000 error codes which are related to the 15S18 recall. Shouldn't they honor the recall since the issue is related to the recall? Also, I feel like they did not address the recall during the first visit and this potentially put my family at risk driving the car with the possibility of the power steering failing.

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 46 MPH, the steering wheel locked while making a left turn. The contact instead turned right and the power steering warning light illuminated. The vehicle was taken to the local dealer and diagnosed with power steering failure. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer had been notified of the failure. The approximate failure mileage was 165,000. The VIN was not available.

Mileage: 165,000

On several occasions, when starting the car, an alert is displayed on the instrument panel that says "Power Steering Assist Fault", and the power steering system is inoperative. After restarting the car, the message usually goes away and the power steering is fully operational. There is already a safety recall for what seems to be a similar issue. That recall campaign number is 15V340000. For some reason, this car is not yet included in the recall.

After starting the vehicle, I was pulling out of my parking space when the steering wheel locked up. It required more effort on the steering wheel to turn the wheels so I could maneuver the vehicle through the parking lot. About that same time, I noticed a message come up in the information center in the instrument cluster that read, "Check Steering System". After moving through the parking lot for a minute, the steering assist returned and the steering wheel was no longer locked up. If a car had pulled out in front of me unexpectedly (which is a common occurrence where I live) while my steering assist was out, I would not have been able to avoid the impact. I found out through research through All Data there is a RECALL on the steering gear for my vehicle. I DID NOT RECIEVE A LETTER FROM THE MANUFACTURER REGARDING THIS DEFECT, which according to the recall I found, should have been mailed to me. I took the vehicle to the Ford dealership and they told me my vehicle was 1 year too old and 20,000 miles over the age and mileage limit to have the recall performed. They also wanted to charge me over $2500.00 to replace the steering gear. Since then, the steering wheel is locking up more frequently which is making me feel less and less safe while driving.

my Steering not working

While driving down the highway, vehicles braked suddenly. While slamming on breaks the electric power steering went out resulting in a near high speed collision. At the same time as the power steering being lost, the Advancetrac light illuminated on the instrument cluster as well as a message stating "power steering assist fault". Upon returning home and searching the vin in ford website there is a "customer satisfaction program" for the electric power steering efforts. Upon contacting the local dealership service department it was stated by them that the program had expired. Ford HQ was also contacted who stated the same and that all repairs would not be covered. If Ford knows this was an issue, then customers should have been made aware of the program. Notifications should have sent out as failure to notify has left faulty cars on the road and puts millions of drivers and passengers in the car and in surrounding cars, businesses, and public at risk every day. Customer program should also be a recall so notifications are mandatory. Near death experience should not be how people become informed of the issue.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist failed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was unknown.

My sister in-law was driving her 2011 Fusion and when pulling into a parking spot had no power steering. She has two kids that were with her and she could not turn the steering wheel. Luckily this happened as she was parking as we thank God it did not happen 3 minutes earlier on the interstate and God only knows what would have happened. The warning message came up and said steering assist fault so we know it has an issue now. The vehicle is headed to a trusted friends shop since Ford shows no recalls for this on this car. The idea that so many people are having this same issue and Ford is doing nothing about it is alarming. Is it going to take lives being lost before Ford wakes up and takes care of a known issue?

A loss of power steering assist code. Car hard to steer. Definite safety risk. Not yet taken to dealer. Is recall 15V340000 but have not received a notice that it pertains to my vehicle.

The power steering system faulted on multiple occasions while the vehicle was in motion. This made the vehicle hard to control while driving. The dealer confirmed a fault in the power steering system. The dealer inspected the car for repairs. The first two times the power steering faulted, there was no warning light or sound. The third time it faulted there was a warning light and sound.

EPAS has gone out AGAIN! EPAS was repaired in 2016 before I bought my Ford Fusion Hybrid, was replaced in 2019 under dealer warranty, and as soon as I have a tune up and front end alignment done two days later while I’m driving EPAS goes out again. Almost $3000 is what it costs to fix this faulty part and I should not have to keep fixing it after repairs are made. Now I’m being told that it will not be fixed under CSP because it’s already been fixed by the original owner and I am not the original owner. I’m very upset and my car is just sitting there with 6K left to pay on it! I don’t have the money to fix this vehicle for a 3rd time.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic and diagnosed with code U300 - Power Steering Control Module (PSCM) failure. The mechanic related the failure to an unknown recall and informed the contact that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was then taken to the dealer, but the dealer informed the contact that he needed to pay out-of-pocket for the repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. The error code that qualifies the vehicle for this recall repair, and evidence from Ford.com saying that safety recalls do not expire.

Mileage: 93,000

In the middle of driving, my car popped up two alerts: "service advancetrac" and "service power steering". Nothing else occurred, and I got to my destination and turned the car off. When leaving again, I turned the car on, and the power steering didn't work. The warnings were still present. While driving, turning the steering wheel was very difficult, much more difficult than older cars with manual steering. At slow speeds, I felt it was dangerous to drive as I couldn't guarantee my ability to turn properly.

Wife called and said when she started he car she could not turn the wheel. I went to pick up the car and realized the power assist was not working. Took the car to the dealer where it was purchased by us. Was told that there was a recall on this component but that it had expired and our warranty expired 3 months before the incident. Dealer said the recall might be extended because so many people had reported this same problem. Paid $2500 to get the repair. Seems like there are a very high number of cars with this problem. Mileage on our car was only 72,000. None of the other 5 Ford cars we purchased since 2011 had similar problems with the steering.

Power steering does not work all the time. When the power steering goes out it is very hard to turn the steering wheel.I took it to the dealership where I bought the car brand new in 2011,the dealership was aware of this known problem (safety recall 15S18) but said that the recall was only good for 10years or 100,000 miles.This is a safety problem, and when this power steering goes out my wife and sister can’t turn the steering wheel.They refuse to drive the fusion till it gets fixed. To fix this problem the dealership said the part will cost 1514.64. And the labor is about 1400.00. Yes almost 3,000.00 to fix a problem that Ford knows about. There is a lot of Ford fusions out.there with this problem! Please help us make Ford accountable for this problem

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the power steering assist would intermittently fail to operate while the ABS and the check engine warning lights would illuminate on the instrument panel. The contact had taken the vehicle to an independent mechanic where the code reader indicated a malfunction with both the ABS and the power steering. The mechanic informed her that since the parts were all electrical, he could not repair the vehicle; he could only reset the codes. The mechanic also informed her of NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The manufacturer was informed of the failure and informed her that her vehicle was not included in the recall and referred her to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage approximately 135,000.

Mileage: 135,000

My husband and I were driving down the road and the steering went out. We almost had an accident but given my husband's superior driving skills we were able to avoid a collison. After the steering went out we immediately had two warning lights show up on our instrument panel. One said Stabilitrak Control and power steering light. We took this vehicle in for service and the mechanic said it would be $2800 to repair the rack and pinion. The codes this vehicle displayed are exactly the same codes that are part of the recall of the 2011 ford fusions. No other issues with the car at the time of incident.

The power steering assist failed when I started my car. I can started my car, but there is no power steering.

The contact owns a 2011 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, she became aware that the power steering assists warning light was illuminated. The contact called the local dealer who informed the contact about the repair cost. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 28,000.

Mileage: 28,000

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after reentering the vehicle, starting and shifting into REVERSE, the steering wheel locked up and the vehicle stalled. The power steering assist warning light was illuminated. The vehicle was restarted and the power steering functionality returned. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 141,225.

Mileage: 141,225

I was driving home from school and all of a sudden I couldn’t turn the wheel. I didn’t know what was happening I called my grandmother terrified. She told me to go home and turn the wheel really hard to get it in the parking lot and park. I had the car towed to fire dealer. They said I need a steering assembly. My car was not on the recall list and the warranty was out 3 months. The cost would be $2,300. This is a safety issue and it’s the same issue as the 2011 Ford Fusion’s that were recalled. I want to upload the billing and need my vin added for the cost to be covered for repair. I thank you in advance for your assistance. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 47 MPH, the steering wheel locked up. The vehicle was taken to the dealer and diagnosed that the steering control module needed to be replaced. The vehicle was not repaired and remained at the dealer. The vehicle had previously been serviced under NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. The VIN was unavailable.

Mileage: 115,000

2011 FORD FUSION. WAS DRIVING THE CAR AND EVERY TIME I MAKE A TURN THE CAR CLUNKS. TOOK IT TO A PRIVATE AUTO SERVICE CENTER TO HAVE IT DIAGNOSED. HE DIAGNOSED THAT THE PROBLEM WAS THE ASSEMBLY STEERING SYSTEM. HE ADVISED US IT WASN'T SAFE TO DRIVE THIS VEHICLE. MY MOM HAS A 2012 FORD FUSION WITH POWER ASSIST PROBLEM AND HAD TO PAY OVER $2,000 TO GET IT FIXED BECAUSE FORD DIDN'T SHOW IT AS ONE OF THE THOUSANDS OF CARS THAT WERE RECALLED. After some further research, there is a NHTSA recall number on this problem. It is 15V340000. The Ford Recall Number is 15S18.

The contact owns a 2011 Ford Fusion. The contact stated while his wife was driving approximately 60 mph when the steering wheel became difficult to turn when they crashed into a curb and as a result almost went over the embankment. The contact stated power steering fault warning message was displayed. No one was injured, and the vehicle was towed to a local dealer where it was diagnosed with needing EPA Steering efforts replaced but was not repaired. The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 138,000.

Mileage: 138,000

The contact owns a 2011 Ford Fusion. The contact stated that after restarting the vehicle, the messages "service advanced track" and "service power steering" were displayed however, the vehicle operated as normal. The following morning while starting the vehicle, the power steering was faulty, and the steering wheel was difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 136,000. Vin was not included in the recall and warranty was out 3 months.

Mileage: 136,000

Steering assist failure light came on no ability to turn wheel. Dealer said steering rack needs replacement. Codes u 300049&u300096 & u300097. My make and model is showing no recall on vin however all years surrounding it with the same electric steering rack part are under recall for it.

The power steering assist fault warning came on and I lost power steering a few minutes later the advance traction control light came on. It is my understanding that there is a recall out on the power steering assist unit.

I have owned car for almost 4 + years I was roughly at 128,000 when I purchase I gave 159,xxx miles on now. In the past 4 years tires replaced 2 times. I keep having issues with tires needing plugged in front. My brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. I’m sick of having same issues repair. I have thousands of dollars front suspension then always have to fix tires stop for air replace. Ridiculous. Everything has gone wrong with the suspension system. Shocks bad ball bearings. The premium aluminum rims eroding away. I think that is what cause tire issues non stop I’m sick of getting air!!! I can’t afford to keep repairing the steering has became awful pulls yes I’ve had alignments it’s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. Smelled terrible car shaking all over around 45 mph . I have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse I had look at and repaired once all ready Door handles in side don’t work!! Check engine light always on the cap less fuel area is junk the ring came off. When pumping gas it doesn’t stop it now. So gas is usually on ground running down car side Headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it I have spent as much buying the car the equals the cars repairs almost. Chunks of paint in front falls off below grille brakes/steering have defaulted and I have slid across intersection in winter I could have been seriously injured and of course another tire issue today I want my money back and the repair money!!! Paid 7,000 put $ into all the time invested roughly 12,000 all together for same [XXX] issues. Car value 3,000 Wtf. Make it right FORD!!!! Yr cars are junk on certain models recalls never knew they better be getting fix for free. INFORMATION Redacted PURSUANT TO THE FREEDOM

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the power steering assist fault warning message appeared on the instrument panel. Despite the warning message, the contact was able to resume normal driving operation and drove home. The next day, the contact stated that excessive force was needed to steer the vehicle as the warning message remained illuminated. The contact had taken the vehicle to a dealer where he was initially informed that his vehicle would be serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a week later, he was notified that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided further information about the recall. The vehicle had yet to be repaired. The failure mileage was approximately 98,300.

Mileage: 98,300

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was in park, the power steering fault warning message was displayed. The vehicle was not taken to a local mechanic. The contact called a local dealer and was informed that the VIN was not included in a recall. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 109,000.

Mileage: 109,000

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "power steering assist fault" displayed and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were both notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 118,000.

Mileage: 118,000

The contact owns a 2011 Ford Fusion. The contact stated while his daughter was driving at 55 MPH, the steering wheel became difficult to maneuver with the “steering assist fault” warning displayed on the instrument panel. The contact stated that she pulled over and turned off the vehicle. The contact stated that he called the Ford dealer who informed him to turn the vehicle off and restart. The contact stated that the vehicle was restarted and operated normally. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The contact stated that the failure reoccurred in August of 2021 at that time the vehicle was turned off and on and operated normally. Again, the vehicle was not taken to the dealer for diagnoses or repairs. The contact stated, however, in December of 2021 the failure occurred, and this time the steering wheel failure failed to correct itself. The vehicle was towed to the dealer where the failure was diagnosed and the power steering control module needed to be replaced. The vehicle was not repaired. The contact researched online and found NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that the vehicle was outside of the 10 year/150,000 miles to be repaired under the recall. The contact stated a case was opened with the manufacturer. The approximate failure mileage was 130,000.

Mileage: 130,000

My husband is the primary driver for our 2011 Ford Fusion Hybrid. We are second-hand owners of the vehicle and have had it since 2020. Earlier this month (Dec 2021) the power steering failed and it became difficult to control the car. My husband transports our youngest daughter to daycare daily and we live in Nebraska which means we deal with icy road conditions seasonally. This failure puts my husband and our daughter at risk on the roads. Per the vehicle history, there was a safety recall regarding power steering that was repaired at a dealership July 2011. This repair included reprogramming the power steering control module. Because the power steering assembly was not fully replaced at that time, this enacted an extended warranty that was good for 10 years OR 150,000 miles starting from the original warranty date - whichever came first. When we came into ownership of this vehicle, it was over 150,000 miles already. We did have a mulit-point inspection done prior to purchase in June 2020 and the steering assembly was not noted as being an issue or an upcoming issue. Now, with this recent failure, our local Ford dealership told us the internal gears were chipped, cracked and broken (rack & pinion), so the entire steering assembly had to be replaced. Since we are beyond the extended warranty on the original power steering recall AND since the power steering control module was reprogrammed initially, Ford says that they are not able to cover any costs for this failure. We feel that Ford should have gone further in their initial recall, asking that the steering assembly be replaced rather than just reprogrammed.

My husband was driving this vehicle two days ago and the power steering froze. Fortunately, he was able to steer it to safety because he is quite strong, however I would never have been able to manage this, and as such the incident presented a safety issue that could have been quite hazardous to us and to other drivers. I looked online and Ford does not have an active recall for the power steering unit, but instead posted a notice indicating "EPAS Steering Effort Campaign #15N01." I contacted the dealer, who told me that since the car is now out of warranty (as of May 2015, when we had no problems to have fixed) that they would not fix it for free but for approximately $2,500.00. I asked a Ford Chat representative for an email address and was told, "Thank you for your patience Jane. You are looking for an email to corporate? Ford would like to be able to better assist our customers quickly via Chat or Phone. For this reason, the Customer Relationship Center or corporate does not have a direct email address. I’ll be more than happy to help you today!" I will be copying this complaint to them in my next Chat to Ford. Additionally, the Ford Media Center posted the following: DEARBORN, Mich., May 27, 2015 – Ford is issuing two safety recalls in North America. Four minor accidents and no injuries are attributed to one of these conditions. Details are as follows: "Ford issues safety recall for certain 2011-2013 Ford Taurus and Flex vehicles, Lincoln MKS and MKT vehicles, for certain 2011-2012 Ford Fusion and Lincoln MKZ vehicles, and for certain 2011 Mercury Milan vehicles in North America for potential issue with electric power steering" https://media.ford.com/content/fordmedia/fna/us/en/news/2015/05/27/ford-issues-two-safety-recalls-in-north-america-.html.

On 12/13/21, my son swerved out of an accident and hit a high curb which damaged the driver's side tire. Luckily the Air Bag did not discharge. Recall 21S12 Driver Air Bag Inflator Replacement was issued in March of 2021, yet I did not receive a letter, and my car still has not been repaired. Are you waiting for a fatality to occur before providing the dealers with the necessary supplies?

The contact owns a 2011 Ford Fusion. The contact stated while driving 45 MPH uphill and approaching a curve, the vehicle lost power steering functionality, causing the contact to almost lose control of the vehicle. There were no warning lights illuminated. The contact stated that he depressed the brake pedal, veered to the side of the roadway, and parked the vehicle. The vehicle was towed to the contact's residence. The dealer was notified of the failure and advised the contact that his vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (STEERING) due to the mileage and the time frame of the recall. The vehicle was towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The vehicle was again towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 130,000.

Mileage: 130,000

While leaving a parking lot, the power steering system on my wife's 2011 Ford Fusion with approximately 64,000 miles failed without warning. That failure resulted in the steering wheel freezing in position rendering the car uncontrollable. A warning statement appeared on the instrument panel indicating a failure in the power steering module had occurred. Towing was required. After speaking with the Ford Recall Center and performing additional research online we found that there had been a recall #15S18 for 2011 Ford Fusion with only a limited number of VIN numbers included. Our Fusion was not included. As the result we had no idea there was the possibility of a spontaneous failure of the steer system. Although our VIN was not included in the recall it is crystal clear that the safety hazard still exists, and our vehicle should have been included in the recall. Though our research we found that this failure is not a limited problem. This hazard is ongoing and is widespread. It also has caused unnecessary accidents and significant injuries. We were fortunate that the steering module failed on a parking lot as opposed to the highspeed highway that was going to be used to return to our home. We believe this issue deserves additional review and possibly further action by your Administration.

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering failed to operate as the service power steering now warning light illuminated on the instrument panel. The contact called a dealer who informed him that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

1. The Power Steering Control Module has failed and it can be available under inspection if needed. 2. Power steering failed when going 60 mph down the highway. 3. Yes, has been confirmed by a dealer to be the issue. 4. Has a other recalls out under 15s18 but the power steering has failed 2 months outside the 10 years 150k miles warranty Ford offered. Vehicles only has 111k miles on it. 5. No warning when it just failed. It turned off Advance Tractions Control on the vehicle.

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the power steering fault message was displayed. The vehicle was taken to a local mechanic where it was diagnosed with needing the power steering control module replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000.

Mileage: 49,000

On october18,2021 our vehicle lost power steering. We had the vehicle towed to BobSight ford in lee's summit, mo. We heard there had been issues about power steering assist. Looked up recalls on NHTSA WEBSITE and found campaign # 15v340000. We contacted the dealership about the recall but they told us it wasn't a recall situation. We were charged $1845.97 for repairs.The vehicle was ready on October 26,2021. When there is over 393,625 vehicles potentially affected why would this not be an issue that is considered a recall. I feel that I was charged for repairs unjustly and that this dealer was negligent in their actions. Fortunately there was no crashes or injuries with this vehicle. I consider this a very dangerous situation that needs to be addressed and taken care of on all vehicles that this applies to. I feel I should be reimbursed for the charges. Thank you.

I am requesting a recall letter from the manufacturer on those issues my vehicle have! 1- Service power steering Now 2- Service advance trac 3- Steering is hard to steer! RECAL 5 DIGIT NUMBER: 15S18 Many owner with that vehicle have same problem which is why it is unsafe to drive the vehicle! I also request a rental vehicle to commute to work and back until this issue is resolved! safety of myself and other drivers comes first! Thanks

Steering rack has almost completely locked up I took my car to dealership and they told me it had been recalled but because my car was over ten years old they informed me they were not responsible to fix it any longer

POWER STEERING ASSIST FAILURE. When this appears the car is very difficult to drive. My safety and the safety of others is at risk when this happens. Thank Goodness I was not going when this occurred otherwise I could have hit someone. The problem has not been inspected by the manufacturer as they can't even fix my air bag recall, No other warnings. this has occurred now about 4 times. shutting the car off and restarting it seems to reset the issue.

The rack and pinion went out on the vehicle while driving down the highway... Luckily we made it home safely.. made it very hard to turn... Just like that it went out with no warning.

I was pulling my 2011 Ford Fusion out of the driveway to park on the street in order to drive my second vehicle. When I got to the street, the power steering fault message displayed on the instrument panel and the steering wheel was very difficult to turn in either direction. This is the third time this message has been indicated. After each time, the problem was corrected by turning the car off and then restarting the car. The third time was different as when I got the car to the street and attempted to park it at the curb with the power steering disabled, the car engine actually shut off without warning. Restarting the engine and waiting to move the car a few moments cleared the fault message and the steering was returned to normal. The fourth time I went to drive the Ford Fusion, the power steering fault message returned along with the lack of assisted steering and would not clear after stopping and restarting the car several times. The vehicle has not been taken to a shop for diagnosis as of this writing.

The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the Power Steering Assist Failure appeared on the instrument panel and the steering wheel was significantly difficult to maneuver. The contact was able to forcefully maneuver the steering wheel with assistance and the vehicle was taken to the dealer. The dealer diagnosed the failure as a steering module fault. The manufacturer was notified of the failure and informed the contact that an unknown recall repair had already been completed on the vehicle in 2016. The manufacturer also advised the contact that she would be responsible for the cost of the repair. The vehicle was repaired. The approximate failure mileage was 103,000.

Mileage: 103,000

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the power steering fault message displayed on the instrument panel and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

Mileage: 100,000

The steering gear of my vehicle has broken again after it was replaced under a recall causing my power steering to go out and am not able to drive my car safely.

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 3 MPH, the power steering intermittently failed. The check engine warning light was illuminated. The power steering message was displayed, and the power steering became inoperable. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the contact was informed that the rack and pinion needed to be replaced. The manufacturer was notified however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign number 15V340000 (Steering). The failure mileage was 127,000.

Mileage: 127,000

The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the message "Power Steering Assist Fault" illuminated on the instrument panel. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist system needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (STEERING) because the VIN was not included in the recall. The manufacturer was notified of the failure and advised the contact that he would be responsible for the cost of the repair since the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 213,000.

Mileage: 213,000

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, she noticed that the steering wheel was locked. The "Service Steering Now" message appeared on the instrument panel. The contact stated she was able to forcefully steer the vehicle to the dealer with some assistance. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, the mechanic could not complete the recall repair as the recall had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 135,000.

Mileage: 135,000

Since the first time that bought the car appeared twice in three months at the moment of starting the car: ASSISTANCE STEERING POWER FAILURE. Then turning off the car and start again would go off and run normal. However today appeared and nothing worked. After one hour trying to make it work we never could. So, we had to call the towing service and go home. I’ve checked the recall but nothing appears under my vin number that has to do with this problem

The contact owns a 2011 Ford Fusion. The contact stated that upon start-up of his vehicle, the power steering fault warning light would illuminate on the instrument panel. Initially, the contact stated that excessive force was needed to steer the vehicle. The contact stated that the vehicle would resume normal operation upon restart. Recently, the contact stated that the failure persisted after the vehicle was restarted. The contact made multiple attempts to reach the dealer and the manufacturer and left several voice messages however, the contact had not heard back from the dealer nor manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 105,000

Mileage: 105,000

My power steering quit working. The screen said “Power Steering Assist Fault”. It was inspected by a Ford Dealership and not covered under warranty due to mileage. My safety & the safety others was put at risk when on the road driving at slower speed to control and steer the car. The problem has been confirmed by the local Ford Dealership. It has not been inspected by anyone other than the dealership. There were no warnings prior to failure. As soon as I turned the car on, the message “power steering assist fault” came on and I had no Power steering.

Power steering cut out while making a turn onto another road. Has cut out intermittently several times in the past. Shutting down the car and putting it in park fixes the issue. Very dangerous to have it happen while driving.

The contact owns a 2010 Ford Fusion. The contact stated that while his son was driving the vehicle at an undisclosed speed, the driver noticed that the power steering warning light was illuminated, and the vehicle became difficult to steer. The driver pulled the vehicle over to the side of road and waited a few minutes before restarting the vehicle. The vehicle was restarted, and the power steering functionality returned. The contact stated that the failure recurred and persisted. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

Mileage: 95,000

Over the history two months, my car is having steering fault issues. There have been times when I get in my car to heading to work just for the steering to lock up on me. I just got my car back for the dealership for the airbag recall. I understand the recall for the air. I can not comprehend why there has not been a recall on the steer. My brother who has the same make and model had the same issue.

I was leaving a gas station and was backing out of parking stall when I lost all power steering and could barely turn steering wheel so I put it in park and shut off car then started car again and had power steering again..thi s happened 4 times driving home...when I tried to leave home the power steering was gone...on every occasion the power steering assist fault light came on car message center...the last time the warning message stayed on ..I dont see a recall for my vehicle but there is for other models

The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the message "power steering assist fault" displayed on the instrument panel, and the steering wheel was difficult to turn in either direction. After turning off and restarting the vehicle, the vehicle operated normally however, the failure reoccurred. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The local dealer was not contacted. The failure mileage was 160,000.

Mileage: 160,000

The power steering failed after restarting the car. A warning light related to the power steering came on on and I stopped the car a couple minutes later to get gas and when I turned it back on, there was no longer any power steering. My car was not covered by the previous power steering recall.

Started car, reversed out of a parking spot, and the power steering failed. Shut off the engine and restarted several times. The power steering remained out.

Power steering assist failure. NHTSA recall 15v-340 rack was already replaced on 9-2-15 then again on 7-29-21 and failed again 8-20-2021. NHTSA ticket 11426081 Ford case # cas-32578240-t6r3m7. Classic Ford of Smithfield NC 919-934-6500 did the repairs. Invoice 166164c

The contact owns a 2011 Ford Fusion. The contact stated while driving 25 MPH and coming to a curve, the steering wheel was engaged but failed to respond, causing the contact to drive over the curve. The contact stated she parked the vehicle for a short moment, then she switched gears to drive and the steering wheel responded. The contact was able to drive to her destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring while driving and the warning message "Repair Power Steering" had been appearing on the instrument panel. The dealer was made aware of the failure and informed the contact that she would be responsible for the cost of the repair because the vehicle was out of warranty. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 100,000.

Mileage: 100,000

Driving down highway going approximately 45 mph when the advance trac system light came on. Informing of power steering malfunction to get service immediately. Pulled over and turned car off. The power steering reverted to manual with light still signally repair. Drove it home and called dealership. Said we are out of warranty and would be a $119 diagnostic fee plus whatever repairs are. However, the same thing occurred in 2018 and when we took it to dealership we had the warranty which covered the diagnostic. Roger Shiflett of Gaffney, SC looked at it in 2018, never mentioned the 2015 recall. Told us that it went off because the tire treads were not the same and caused it to malfunction. Reset it and sent us on our way. So here we are again but this time out of warranty and out of pocket and have no way to know if the recall was done or if we need it done until I take it back to the same dealership to be charged for the diagnostic.

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 30 mph, the power steering warning light was illuminated. The contact pulled over to restart the vehicle however, after restarting the vehicle, the power steering functionality failed to return. The contact had the vehicle towed to an independent mechanic and the contact was notified of NHTSA campaign number: 15V340000 (Steering). The dealer was contacted, and the contact was informed that the recall repair was already performed on the vehicle. The manufacturer was made aware of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 35 mph, the steering wheel failed to operate as designed, requiring extra effort to steer the vehicle. The power steering warning light was illuminated. The contact was able to drive the vehicle home. The vehicle was not taken to the dealer. The manufacturer was contacted and informed of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was 113,300.

Mileage: 113,300

The contact owns a 2011 Ford Fusion. The contact stated that while his daughter was driving at an undisclosed speed, the electric power steering failed, and the steering wheel seized. The vehicle was taken to the dealer but the dealer informed the contact that there was no recall associated with the VIN regarding the steering failure. Additionally, the contact was informed that the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer transferred the contact to NHTSA to file a complaint. The failure mileage was 124,852.

Mileage: 124,852

The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving at a slow speed through a parking lot, the power steering fault message was illuminated on the instrument panel. The contact's daughter parked the vehicle and then had the vehicle towed to a dealer. The contact was then informed that the steering gear needed to be replaced and that the vehicle no longer qualified to be repaired under warranty due to the mileage. The manufacturer was notified of the failure and was informed that a supervisor would call her back. The contact was yet to receive a callback. The contact called the manufacturer back and was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 190,000.

Mileage: 190,000

The contact owns a 2011 Ford Fusion. The contact stated received notification of NHTSA campaign number: 15V340000 (Steering). The contact took the vehicle to the dealer to have the recall serviced. Several months after the recall repair was performed, the contact also had the steering rack and pinion replaced by the same dealer under the same recall. Recently, the contact stated that while driving 35 mph, excessive force was needed to steer the vehicle in either direction as the power steering assist warning light became illuminated. The contact took the vehicle back to the same dealer for the repair. The manufacturer was notified of the failure and informed him that since the rack and pinion had been previously replaced under recall, all additional repair would be out of pocket. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 117,524.

Mileage: 117,524

The contact owns a 2011 Ford Fusion. The contact stated while driving 55 mph, the steering wheel locked up and the vehicle became difficult to steer. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering control module needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer had been informed of the failure and informed the contact that they could not assist. The failure mileage was approximately 64,175.

Mileage: 64,175

In my car service advancetrac service power steering. The wheel locked up and i wasn’t able to steer. A mechanic checked it out. No Nothing popped up until the day it stopped i got it fixed the mechanic said the rack & pinion need to be replaced and then a month later the same thing happened again. I been looking into the problem online and thousands of other people is having the same problem with their car and no one seems to know how it’s supposed to be fixed. Or what’s even causing it .

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the service power steering now and service advanced track warning lights flashed on the instrument panel. The vehicle was diagnosed but was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 151,000.

Mileage: 151,000

POWER STEERING FAILURE !! JUNE 2020 this same thing happend and I was lucky enough to have the recall and have it covered . Fast forward to TODAY my power steering went and the advanced trac appeared on message screen.

The contact owns a 2011 Ford Fusion. The contact stated that after entering and starting the vehicle, the contact attempted to make a turn to exit the parking spot however, the vehicle loss power steering functionality. The power steering warning light was illuminated. The contact drove the vehicle to the residence with manual steering. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired due to the cost of the replacement part. The manufacturer was made aware of the failure. The failure mileage was 48,115.

Mileage: 48,115

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the service traction control and service power steering warning lights were illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer had been informed of the failure and informed the contact that the vehicle was not under a recall. The contact was referred to the NHTSA for assistance. The failure mileage was approximately 126,000.

Mileage: 126,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 60 mph, the contact loss control of the vehicle and was not able to steer the vehicle. The contact stated that the battery and power steering warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed with the rack and pinion needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer was informed of the failure and informed the contact that the recall already had been serviced and the vehicle was out of warranty. The failure mileage was approximately 108,000.

Mileage: 108,000

We were driving and the power steering went completly out as discribed by other customers. I took the car to a Ford dealer in Barnwell Sc. Who told me the recall has never been repaired I called Ford because of the miles the dealer was told it was not under the recall despite the car being in for other recalls in the past. I spoke with someone in Manilla on a bad line that I could barely understand. She first told me the car had been serviced for the same issue back in Jan 5 2017 however the part had not been replaced. Despite a 10 year warranty on the fix it was over the mileage. Which it was over 150000 at the time of recall repair. She then tells me the fix was done and there was no mileage limit. So I repeatedly asked which is it to no avail. The unit was repaired at Dunlee Ford in Ohio 800-942-6305 back in 2017 but no parts were replaced.

The contact owns a 2011 Ford Fusion. The contact stated that while reversing, the steering wheel locked up and failed to move. The vehicle was restarted and functioned as designed. The power assist warning indicator light illuminated. The contact called the local dealer where the diagnosis was the gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered under a warranty or a recall. The failure mileage was 102,000.The contact stated that the failure was similar to NHTSA Campaign number 15V340000 (Steering).

Mileage: 102,000

The contact owns a 2011 Ford Fusion. The contact stated that while reversing, the steering wheel locked up and failed to move. The vehicle was restarted and functioned as designed. The power assist warning indicator light illuminated. The contact called the local dealer where the diagnosis was the gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered under a warranty or a recall. The failure mileage was 102,000.The contact stated that the failure was similar to NHTSA Campaign number 15V340000 (Steering).

Mileage: 102,000

The power steering failed while driving this vehicle. Our local Ford dealer said that recall expired a month ago. I called Ford customer service to get more information. I was told that recall #15S18 was repaired on July 29, 2015. Ford would not pay for repair unless a second safety recall was issued on the faulty repair completed. The repair only lasted 6 years and there is only 107000 on this vehicle.

After turning on my car, but before shifting to drive, the dashboard informed me that the Power Steering system had failed. I tried turning off the car and cranking it back up, to no avail. I called the Ford dealership in my area and they told me that there was a recall for this issue and they would take care of it. I made an appointment for the next day (Friday 6/18/2021) and took it in. I was forced to drive it to the dealership without power steering, because they informed me they did not offer towing services. They did not call me until Monday 6/21/2021 to tell me that the part is not covered under the recall and the warrantee had expired. They told me to call customer service, which I did. They informed me that the previous owner of the car had it inspected in 2015 and Ford did not find an issue regarding the recall # 15S18. They extended the warrantee on this part for 10 years from the date of purchase, which was May 11, 2011. My car is currently at the Ford dealership and cannot be safely driven until the power steering is fixed, which would cost over $1900.

The power steering assist fault alarm comes on when I start the car and the power steering does not work.

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle the power steering had failed and the steering wheel became difficult to turn in either direction. In addition, the check engine and traction control warning lights had illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the vehicle had previously been serviced under the NHTSA Campaign number 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the power steering assist failure message was displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the vehicle was taken to the dealer three weeks ago for an air bag recall repair and reprogramming of the power steering control module. The dealer and another dealer Parkway Ford (2104 Peters Creek Pkwy, Winston-Salem, NC 27127) were made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer to be diagnosed. The failure mileage was 123,329.

Mileage: 123,329

The contact owns a 2011 Ford Fusion. The contact stated while driving 30 mph, the “service power steering” message displayed on the instrument panel. The contact restarted the vehicle later that day, the "service power steering now" message was displayed on the instrument panel, and the contact loss power steering functionality. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. Neither the manufacturer nor the dealer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.

Mileage: 143,000

The contact owns a 2011 Ford Fusion. The contact stated while driving 5 mph, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed on the instrument panel. The vehicle was not yet diagnosed. The manufacturer was not informed of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was approximately 33,454.

Mileage: 33,454

Steering wines very bad and steering wheel will not return after turning unless you turn it back straight. The rack seems to be out of it.

Steering wheel locked up while trying to back out of a parking space. Got warning message on the dash "Power Steering Assist Fault" Could not turn wheel so could have cause an accident. Have not had the problem looked at yet as it just happened 10 minutes ago. The fault message was only visible AFTER the steering wheel locked up. I had no prior warning of the steering failure.

The steering wheel locked on me while I was driving. There was a recall on the power steering a few years ago and I got it fixed in August of 2016. It seems this part is still failing in the vehicle. FORD said it os no longer under warranty even though the part was recalled. I was fortunate that I was near my home and not on the highway. The car has been towed to El Centro Motors.

THE POWER STEERING HAS SPORADICALLY FAILED TWICE WITHIN THE PAST MONTH WHILE DRIVING AT LOW SPEED (ONCE AT A GAS STATION, ANOTHER WHILE MAKING A RIGHT TURN AT A STOP SIGN). THE INCIDENT WITH THE STOP SIGN ALMOST CAUSED A COLLISION BECAUSE I WAS UNABLE TO TURN THE STEERING WHEEL. I IMMEDIATELY TURNED ON MY HAZARD LIGHTS AND DRIFTED TO A CURB ACROSS THE STREET. TURNING THE VEHICLE OFF AND BACK ON RESTORES POWER TO THE STEERING WHEEL. THE STEERING WHEEL IS NEAR IMPOSSIBLE TO TURN WHEN THE POWER FAILS. I TOOK IT TO THE FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE, AND THEY STATED I NEEDED A NEW STEERING RACK. THEY ASKED FOR ~$1500 TO REPLACE THE STEERING RACK (I DECLINED). I RESEARCHED RECALLS ON THE 2011 FORD FUSION AND FOUND THAT THERE WAS A RECALL FOR STEERING FAILURE. UNFORTUNATELY, MY VEHICLE'S VIN IS NOT INCLUDED IN THAT RECALL.

Mileage: 118,000

MESSAGE CENTER INDICATED POWER STEERING ASSIST FAULT AND THERE WAS A COMPLETE LOSS OF STEERING.. THIS VEHICLE IS A 2011 BUT HAS ONLY 46,000 MILES ON IT.; TOOL IT TO FORD DEALER FOR DIGINOSTIC AND THEY SAID NO CODE AND STEERING RACK NEEDED REPLACED AT MY EXPENSE SINCE THE RECALL WAS ONLY FOR 10 YEARS.

Mileage: 466,901

EVERY TIME I TRY TO PARK OR GET OUT A PARKING AREA MY POWER STEERING ASSIST FAULT, BRIGHTS UP MY DASHBOARD AND I CAN'T MOVE OR CONTROL MY CAR WITHOUT TURNING MY VEHICLE COMPLETELY OFF. EVEN SHARP TURNS OR QUICK U TURNS MY WHEEL LOCKS UP. WHENEVER I'M IN MOTION WHETHER IT BE SLOW OR ACCELERATING IT LOCKS UP NO MATTER WHAT AND THE ONLY SOLUTION IS FOR ME TO TURN MY CAR OFF AND ON AND EVEN THEN IT WON'T ALWAYS WORK.

Mileage: 60

GOT A FLAT TIRE, PUT THE SPARE TIRE ON. WHEN WE RESTARTED THE CAR, THE POWER STEERING WAS OUT.

Mileage: 90,000

EVER SINCE FORD MOTOR CO. INSTALLED A NEW STEERING BOX DUE TO ONE OF THE PAST RECALLS, THE STEERING LOCKS UP AT RANDOM BUT MAINLY WHEN BACKING UP AND TURNING AT THE SAME TIME. HOWEVER, IT HAS LOCKED UP WHEN TRAVELING WITHIN TRAFFIC (IN THE CITY AND FREEWAY) WHICH IS VERY SCARY.

Mileage: 120,080

TL* THE CONTACT'S NIECE OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER NIECE WAS DRIVING APPROXIMATELY 15 MPH THROUGH A ROUNDABOUT, THE VEHICLE LOSS POWER STEERING ASSIST WITH A MESSAGE ON THE INSTRUMENT PANEL. THE STEERING WHEEL STIFFENED. THE VEHICLE BEGAN TO DRIVE FORWARD WHILE SHE WAS ATTEMPTING TO TURN THE STEERING WHEEL. THE CONTACT'S NIECE WAS FORCED TO COME TO A COMPLETE STOP TO TURN OFF AND RESTART THE VEHICLE. THE VEHICLE THEN RESUMED NORMAL DRIVING FUNCTIONALITY. HER NIECE THEN TOOK THE VEHICLE TO BELL FORD (1200 NJ-27, WOODBRIDGE TOWNSHIP, NJ 07067) WHERE THEY INFORMED HER OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THE VEHICLE WAS UNDER WARRANTY FOR THE POWER STEERING FAILURE. THE CONTACT THEN CALLED MAPLECREST FORD LINCOLN OF UNION (2800 SPRINGFIELD AVE SUITE 1, VAUXHALL, NJ 07088) AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER A WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

Mileage: 160,000

THE 'POWER STEERING ASSIST FAULT' WARNING LIGHT STARTED COMING ON SPORADICALLY AS OF 3-25-2021 WHEN I START MY CAR. IF I TURN THE CAR OFF AND TURN IT BACK ON, THE WARNING MESSAGE GOES AWAY. I READ THE FORD DID A RECALL ON SOME 2011 FORD FUSIONS FOR THIS PROBLEM BUT MY VIN IS NOT INCLUDED IN THE RECALL. IF MY FUSION IS HAVING THE VERY SAME PROBLEM AS THE RECALLED FUSIONS, I DO NOT UNDERSTAND WHY MY FUSION IS NOT INCLUDED IN THE RECALL.

Mileage: 76,000

MY LOCAL FORD DEALERSHIP REPLACED THE STEERING BOX A COUPLE OF YEARS AGO AND EVER SINCE THE CAR'S STEERING LOCKS UP WHEN I TURN THE STEERING TO THE RIGHT QUITE A WAYS AND TRY TO PARALLEL PARK IN REVERSE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 5 MPH, THE STEERING WHEEL CEASED WITHOUT WARNING. THE CONTACT PARKED THE VEHICLE AT HER RESIDENCE. THE CONTACT STATED THAT SHE EXPERIENCED THE FAILURE ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ELECTRONIC STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED THREE TIMES PREVIOUSLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,343. *DT*DT THE CONTACT HAS STATED THAT THE PROBLEM OCCURRED ONCE WHILE TRAVELING ON THE HIGHWAY AT A SPEED OF 70MPH. THE CONTACT STATED THAT THEY WERE ALMOST IN A COLLISION AND WERE STUCK ON THE HIGHWAY, WAITING TO BE TOWED.

Mileage: 97,343

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS LOCKED MAKING THE VEHICLE UNDRIVEABLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND UNLOCK THE STEERING WHEEL. THE CONTACT STATED THAT THE STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 191,000.

Mileage: 191,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING CEASED. THE CONTACT RESTARTED THE VEHICLE FOR THE POWER STEERING TO FUNCTION PROPERLY. THE FAILURE BECAME MORE PERSISTENT OVER TIME. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED ALONG WITH AN UNKNOWN ERROR MESSAGE. THE VEHICLE WAS TAKEN TO WOODY ANDERSON FORD (2500 JORDAN LN NW, HUNTSVILLE, AL 35810, (256) 513-4597) WHO STATED THAT THE KEY NEEDED TO BE REPLACED. ADDITIONALLY, A SPECIAL TOOL WAS NEEDED TO REMOVE THE CODE THE VEHICLE WAS DISPLAYING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.

Mileage: 144,000

WE WERE DRIVING DOWN THE ROAD WHEN AN ERROR POPPED UP ON THE CARS SCREEN SAYING SERVICE POWER STEERING WE PULLED OVER INTO A GAS STATION TURNED THE CAR OFF CAME BACK TO TURN IT ON AND THE STEERING WHEEL WAS PRACTICALLY IMPOSSIBLE TO MOVE. THIS IS THE SECOND TIME THIS HAPPENS. LAST TIME THE SAME EXACT THING HAPPENED OUT OF NOWHERE COMPLETELY UNEXPECTED. WE TOOK IT TO THE FORD DEALER AND WE'RE TOLD IT WAS A RECALL AND THEY FIXED IT. I FIND IT TO BE EXTREMELY DANGEROUS THAT THIS ISSUE IS HAPPENING ONCE AGAIN SUCH A SHORT TIME LATER. SPECIALLY BEING THAT THIS IS A CAR THAT BARELY GETS ANY USE. THANK GOD WE WERE NOT ON A HIGHWAY BECAUSE IT'S SUCH A DANGEROUS SITUATION. ATTACHED IS A PICTURE OF THE PAPERWORK WE RECEIVED WHEN THE PROBLEM WAS SUPPOSEDLY RESOLVED 2 YEARS AGO. WE ARE NOW BEING TOLD THAT THEY WILL NOT FIX THIS ISSUE S IT WILL BE MORE THAN $1000 TO FIX.

Mileage: 83,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE TURNING RIGHT INTO A PARKING SPACE, THE CONTACT NOTICED THE POWER STEERING ASSIST FAULT LIGHT WAS ILLUMINATED. THE VEHICLE WAS EXTREMELY DIFFICULT TO TURN. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO LINDSEY FORD (11250 VEIRS MILL RD, WHEATON, MD 20902, 888-457-7005) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWERING STEERING GEAR NEEDED TO BE REPLACED HOWEVER, THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO KOONS FORD (3111 AUTOMOBILE BLVD SILVER SPRING MD, 20904) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,200. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 130,200

POWER STEERING FAULT MY CAR I COULDN'T STEER THE CR

Mileage: 108,577

WHILE DRIVING SLOWLY INTO A PARKING LOT TO CHECK REAR WHEEL SOUNDS, MESSAGE "POWER STEERING ASSIST FAULT" APPEARED ON THE DASH. EXTREMELY DIFFICULT TO TURN WHEEL AND COULD NOT BACKUP. DEALER DIAGNOSIS ON 2/23/21 WAS "REAR CALIPERS SEIZED" AND STEERING GEAR NEEDS REPLACEMENT.

Mileage: 130,000

ANOTHER FUSION WITH POWER STEERING ASSIST NOT FUNCTIONING. RECALL 15S18 NOT APPLYING TO MANY OF THE DEFECTIVE STEERING VEHICLES. HOW CAN ONLY SELECT VEHICLES ONLY BE EFFECTED WITH THE SAME PARTS ON ALL? PRAYING FOR A MIRACLE NO ONE LOSES THEIR OR A FAMILY MEMBER LIFE OR LIVES.

Mileage: 79,092

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE LOSS POWER STEERING ASSIST. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO GATEWAY FORD (1055 W ANDREW JOHNSON HWY, GREENEVILLE, TN 37745) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THREE MONTHS LATER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

Mileage: 80,000

NHTSA AND FORD CHERRY PICKED SEVERAL MODELS OF 2011/2012 FUSION MODELS OUT OF A POWER STEERING RACK SENSOR RECALL. IF YOU CHECK ENOUGH BLOGS YOU WILL FIND THAT THIS LEAVES OUT TENS OF THOUSANDS OF VEHICLES AND MANY HAVE EXPERIENCED LOSS OF POWER STEERING INCLUDING MYSELF. I REPLACED OUT OF POCKET ONE TIME AND 50000 MILES LATER THE ISSUE RETURNED. FORD SHOULD BE ASHAMED FOR THIS. NEVER AGAIN.

Mileage: 90,000

POWER STEERING WENT OUT AND IT'S VERY DANGEROUS

Mileage: 174,000

THE POWER STEERING ASSIST QUIT WORKING FOR MULTIPLE SECONDS MULTIPLE TIMES OVER A PERIOD OF 5 YEARS WHILE THE VEHICLE WAS STILL UNDER THE EXTENDED 10 YEAR WARRANTY AFFORDED US VIA THE SAFETY RECALL 15S18. EACH TIME WE BROUGHT THE VEHICLE IN TO BE CHECKED FOR DTCS, THERE WERE NO DTCS PRESENT PROBABLY BECAUSE THE FAILURE WOULD ONLY OCCUR FOR ABOUT 3 SECONDS. NOT LONG ENOUGH TO SET A DTC. AT TEN YEARS AND 28 DAYS AFTER THE IN SERVICE DATE OF THE VEHICLE THE POWER STEERING ASSIST FAILED FOR ABOUT 15 SECONDS, JUST LONG ENOUGH TO SET A DTC. WHEN THE RACK FAILED, THE STEERING WAS NEARLY IMPOSSIBLE TO TURN AND MAY HAVE RESULTED IN AN ACCIDENT IF THE FAILURE WOULD HAVE OCCURRED WHILE ACTUALLY DRIVING DOWN THE ROAD. LUCKY FOR US WE WERE STILL IN THE DRIVEWAY IN GEAR BUT NOT MOVING. FORD DIAGNOSED THE PROBLEM AS A FAILED POWER STEERING RACK, BUT SINCE WE WERE 28 DAYS PAST THE TEN YEARS, THEY REFUSED TO INSTALL A POWER STEERING RACK UNDER THE TERMS OF THE RECALL. WE HAD TO PAY $2100 FOR A REPLACEMENT POWER STEERING RACK.

Mileage: 133,300

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 25 MPH, THE ELECTRIC POWER STEERING FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT THE SERVICE POWER STEERING AMD STABILITY TRACTION WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOB-BOYD FORD (2840 N COLUMBUS ST, LANCASTER, OH 43130, (740) 654-1122) WHERE IT WAS DIAGNOSED WITH NEEDING THE SOFTWARE TO BE UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 224,000.

Mileage: 224,000

THERE WAS A SAFETY RECALL FOR THE 2011 FORD FUSION, HOWEVER, I PUT MY VIN INTO FORD'S SYSTEM TO ACCESS THE POWER STEERING ASSIST FAILURE RECALL, AND IT DOES NOT COME UP. THE 2011 FORD FUSION AND OTHER YEARS WERE RECALLED BY FORD, YET IT DOESN'T SHOW FOR MY CAR. I NEED THIS REPAIR COMPLETED, AS THIS VEHICLE IS UNSAFE IN ITS CURRENT STATE. I WAS DRIVING THE VEHICLE ON THE CITY STREETS AND THE HIGHWAY, IT LOST ALL STEERING CONTROL. I WAS IN FEAR OF MY LIFE. I COULD BARELY TURN THE STEERING WHEEL AND HAD TO MANEUVER TWO LANES OF TRAFFIC TO COME TO A STOP. I HAVE NOT HAD THE CAR FOR LONG, YET IT SITS IN THE GARAGE BECAUSE IT IS UNSAFE AND UNDRIVEABLE. I NEED TO KNOW WHY MY 2011 FORD FUSION IS NOT COVERED. FORD KNEW ABOUT THE FAULTY STEERING RACKS IN THESE VEHICLES AND REFUSE TO REPAIR OR OFFER A REMEDY FOR SOME OF THE SAME MODEL YEAR VEHICLES.

Mileage: 85,651

TWICE IN THE PAST YEAR, I HAD A POWER STEERING ASSIST FAIL WHEN IT WAS PARKED AT A STORE. THE FIRST TIME, IT WAS OKAY AFTER I LET IT SIT FOR 1/2 HOUR. LAST WEEK, WHEN I GOT IN MY CAR, IT FAILED AGAIN. I WAS ABLE TO DRIVE IT 8 MILES AND PARKED IT AT THE DEALER. THEY COULDN'T SCEDULE IT TIL MARCH. I HAD TO GO HOME 20 MILES AWAY. WHEN I GOT BACK IN, IT WAS OKAY. HAS THERE BEEN A RECALL? OR SHOULD I HAVE MY MECHANIC LOOK AT IT?

Mileage: 58,000

I WAS DRIVING ON MY WAY HOME AND ALL OF A SUDDEN MY POWER STEERING WENT OUT. BECAUSE OF THIS I HIT A CURB AND POPPED A TIRE BUT LUCKILY NO ONE WAS HARMED. I LOOKED INTO THE ISSUE AND SAW MANY OTHERS HAVE HAD SIMILAR PROBLEMS AND I DISCOVERED THAT THERE WAS A RECALL FOR THAT SAME PART (RECALL #15S18). I CONTACTED MY LOCAL FORD DEALERSHIP AND THE SERVICE MANAGER LAUGHED AT ME SAYING IT WAS MY FAULT FOR HITTING THE CURB AFTER TELLING HIM I HIT THE CURB BECAUSE THE STEERING WENT OUT. AFTER MORE DISCUSSION THEY REFUSED TO GRANT THE RECALL BECAUSE I WAS ONE MONTH PAST THE WARRANTY DATE AND IT WOULD COST OVER $2000 TO FIX. IF THIS WERE TO HAVE HAPPENED TO ME ON THE HIGHWAY I COULD HAVE BEEN KILLED. LUCKILY IT WAS ON A STREET CLOSE TO MY HOME. ALTHOUGH I WASN'T INJURED, SOMEONE ELSE MAY HAVE BEEN OR MAY BE IN THE FUTURE.

Mileage: 131,000

WHILE DRIVING WITH MY THREE CHILDREN THE POWER STEERING WENT OUT ON THE CAR. I WAS ABLE TO GET THE CAR HOME WITHOUT AN ACCIDENT. I COULD NOT PARK ON THE STREET AS THE LACK OF POWER STEERING MADE IT IMPOSSIBLE. ONCE PARKED WE TURNED THE CAR OFF AND STARTED TO LOOK INTO POSSIBLE PROBLEMS.

Mileage: 124,000

2011 FORD FUSION. POWER STEERING ASSIST FAULT APPEARED MANY TIMES WHEN STARTED THE VEHICLE. THE MESSAGE TENDS TO DISAPPEAR BY TURNING OFF/ON THE VEHICLE. ONE TIME STEERING LOST POWER WHILE DRIVING AT 30MPH. TURNED THE VEHICLE OFF/ON ON MIDDLE OF THE ROAD AND THEN THE ISSUE DISAPPEARED. HAVE NO CONFIDENCE NOW IN DRIVING THIS VEHICLE. OWN THIS VEHICLE FOR ONE YEAR AND 173100 MILE ON IT.

Mileage: 5

POWER STEERING ASSIST FAULT BEGAN TO APPEAR RANDOMLY, SAME AS DESCRIBED FOR THE OTHER RECENT COMPLAINTS. USUALLY CAN BE CLEARED BY TURNING OFF/ON, BUT A DEFINITE SAFETY ISSUE IF IT OCCURS WHILE DRIVING.

Mileage: 111,800

WHEN THE VEHICLE IS FIRST STARTED, THERE IS POWER STEERING. THEN AFTER DRIVING FOR 5 MINUTES OR SO, IT LOSSES POWER STEERING AND GOES INTO MANUAL STEERING MODE. THIS HAPPENED 3 OR 4 TIMES AND NOW THERE IS NO POWER STEERING AT ALL. THERE WAS A RECALL DEALING WITH THIS ISSUE IN 2015 BUT I DID NOT OWN THIS VEHICLE AT THIS TIME AND AM UNSURE IF THE RECALL WAS REPAIRED. THE CAR ONLY HAS 140,000 MILES.

Mileage: 140,000

LOSS OF POWER STEERING AND CONTINUED INTERMITTENT POWER STEERING ASSIST FAULT AFTER REPROGRAMMING . FORD AND LOCAL DEALERSHIP ART HILL FORD REFUSE TO ACKNOWLEDGE ISSUE AS AN ACTIVE RECALL AFTER PERFORMING PROGRAMMING INSTEAD OF GEAR REPLACEMENT BACK ON 02/17/18

Mileage: 157,000

WHEN I BROUGHT THE 2011 FORD FUSION THE POWER STEERING FAULT CAME ON AND WENT ON AND OFF AND HAD CAR LOOKED AT THEY DID NOT DETECT A PROBLEM THIS WAS LIKE 11/2018 AND THEN LATER ON IN FACT YEARS LATER THE POWER STEERING FAULT CAME ON AND OFF AND FINALLY STAYED ON WITHOUT GOING OFF. IT WAS DIFFICULT TO STEER CAR. WAS ON THE ROAD HAD TO BE VERY CAREFUL DRIVING HOME. I HAD THE CAR LOOKED AT AND FOUND OUT THAT THERE WAS A RECALL BUT IT HAS SINCE EXPIRED FOR A RACK AND PINION AND THAT I WOULD BE LIABLE FOR THE COST TO REPAIR. THE FIRST PART OF THE RECALL WAS TO TRY TO RESET IT BUT IN MY CASE IT DID NOT WORK SO I WAS OUT OF 160 AND HAD TO PAY FOR FURTHER REPAIR A RACK AND PINION, WHICH WAS IN UPWARDS OF 1500. HAD I KNOWN ABOUT THE RECALL I WOULD'VE GOT IT REPAIRED BEFORE I BROUGHT THE CAR. THEY TOLD ME THE RECALL HAD EXPIRED IN 2019 THEY COULD NOT REPAIR IT. I AM VERY DISAPPOINTED IN THEY WAY THEY HANDLED IT I THINK THEY SHOULD HAVE AT LEAST COVERED THE PARTS.

Mileage: 123,000

WHILE IN MOTION, THE VEHICLES POWERED STEERING GAVE OUT - WITH THE FAILURE OF 'SERVICE ADVANCED TRACK'. TURNING THE WHEEL BECOMES NEARLY IMPOSSIBLE - IT'S EXTREMELY DANGEROUS. OFTEN, BEFORE THE 'SERVICE ADVANCE TRACK' FAILURE, WHEN STARTING UP THE CAR, IF I STARTED TURNING IT WOULD FLASH A WARNING RELATED TO THE STEERING - I HAVE TO WAIT ABOUT 5 SECONDS BEFORE TURNING. I'VE TOLD VARIOUS MECHANIC SHOPS ABOUT THIS ISSUE (WHEN INTERMITTENT) AND THEY WERE BEEN UNABLE TO DIAGNOSE IT. SINCE I PURCHASED THE VEHICLE YEARS AGO, I NOTICED THAT THE STEERING LEANS SLIGHTLY TO THE RIGHT. THE 'SERVICE ADVANCE TRACK' FAILURE HAS OCCURRED ONCE IN THE PAST AND THE RESOLUTION WAS QUITE EXPENSIVE / UNWIELDY ($2K) - IT INVOLVED REPLACING THE AXLE, AMONGST OTHER COMPONENTS, THAT WERE DAMAGED BECAUSE OF THE STEERING ISSUES. THIS OCCURRING TWICE, IN BOTH CASES WHILE DRIVING THE VEHICLE (POSSIBLY UNDER HIGHWAY CONDITIONS), HAS BEEN EXCEEDINGLY WORRISOME & STRESSFUL. IN AN INSTANT, TURNING REQUIRES A TREMENDOUS AMOUNT OF EFFORT - I AM CERTAIN, IN SOME SITUATIONS, THIS SUDDEN STEERING FAILURE WOULD HAVE RESULTED IN HORRENDOUS ACCIDENTS. THE FIRST TIME THE 'SERVICE ADVANCED TRACK' FAILURE OCCURRED: RESTARTING THE VEHICLE ALLOWED IT TO BECOME DRIVABLE - ENOUGH THAT I COULD BRING IT TO VARIOUS MECHANICS. I BELIEVE I WAS TOLD I COULD REPLACE BASICALLY THE ENTIRE STEERING SYSTEM, FOR AN EXORBITANT PRICE, BUT, THE MECHANICS COULD NOT EVEN GUARANTEE IT WOULD FIX ANYTHING. THIS TIME, IT WAS WHOLLY UNDRIVABLE.. NOW THAT THIS HAS OCCURRED A SECOND TIME, I HAVE ABSOLUTELY NO CONFIDENCE THAT THE ELECTRIC STEERING IN THIS VEHICLE IS SAFE - IT GENUINELY WORRIES ME THAT THIS VEHICLE IS ON THE ROAD. UNLESS FORD CAN WHOLLY DIAGNOSE, RECALL AND FIX THIS ISSUE, I WILL BE SELLING THE VEHICLE AND BUYING A NEW ONE - FOR MY SAFETY, MY PASSENGERS SAFETY & THE SAFETY OF OTHER DRIVERS ON THE ROAD.

Mileage: 80,000

POWER STEERING ASSIST FAULT - NO POWER STEERING IN CAR

Mileage: 145

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 104,000.

Mileage: 104,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT. THE VEHICLE WAS TAKEN CLASSIC FORD OF SMITHFIELD (1324 N BRIGHTLEAF BLVD, SMITHFIELD, NC 27577) BUT WAS NOT DIAGNOSED OR REPAIRED, DUE TO THE DIAGNOSTIC AND THE REPAIR FEES. THE VEHICLE WAS LATER TAKEN TO FIRESTONE AND WAS DIAGNOSED THAT THE STEERING ROD AND RACK & PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,603.

Mileage: 85,603

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT REGAINED CONTROL AFTER THE VEHICLE SWERVED AND PULLED OVER. THE TRACT STEERING LIGHT AND THE SERVICE POWER STEERING LIGHT WAS FLASHING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME. THE CONTACT TOOK THE VEHICLE TO DAVIDSON FORD OF CLAY (3690 STATE ROUTE 31, LIVERPOOL, NY 13090, (877) 810-7456) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE DEALER STATED THAT THE MANUFACTURER WOULD BE CONTACTED TO SEE IF ANY ASSISTANCE WOULD BE PROVIDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

A SAFETY RECALL WORK ON THE POWER STEERING OCCURRED JUNE 2019. THE POWER STEERING FAILED AT 60MPH ON 12/29/2020. WAS TOLD BY DEALERSHIP, YOU NOW HAVE TO PAY FOR THE REPAIRS. I NEVER BELIEVED THE REPAIRS WERE COMPLETED BECAUSE THE SAME GROANING NOISE CONTINUED AFTERWARDS. FORD NEEDS TO DO WHAT IS RIGHT.

Mileage: 173,000

DRIVING ABOUT 40 MPH AND THE "POWER STEERING FAILURE" LIGHT APPEARED AND THE STEERING FELT HEAVIER. I PULLED OFF THE ROAD AND TURNED OFF THE CAR FOR ABOUT 5 MINUTES. WHEN THE CAR WAS TURNED BACK ON THE MESSAGE DID NOT REAPPEAR. VEHICLE MILEAGE IS ABOUT 140K.

Mileage: 140,000

MY POWER STEERING ASSIST FAULT LIGHT CAME ON MY CAR. I TURNED IT OFF AND BACK ON AND IT WENT OFF AND EVERYTHING SEEMED FINE. THIS MORNING I GET IN MY CAR TO COME WORK AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. I TURNED OFF THE VEHICLE AND THEN TURNED IT BACK ON, THIS TIME IT DID NOT GO OFF AND THE POWER STEERING WAS NO DRIVEABLE AT ALL. I HAD TO HAVE MY CAR TOWED TO THE FORD DEALERSHIP BECAUSE IT WASN'T DRIVEABLE AND THEN WAS TOLD THAT THEY HAD NO VEHICLES TO LOAN TO US TO DRIVE. UNACCEPTABLE IN OUR BOOK!

Mileage: 100,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING CEASED WITHOUT WARNING. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE VEHICLE REGAINED POWER STEERING FUNCTIONALITY. HE CONTACT CONTACTED IMPERIAL FORD (8 UXBRIDGE RD, MENDON, MA 01756; (508) 473-2800) WHO INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND WAS THEREFORE NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE CONTACT WAS DIRECTED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. *BF*JB*DT*JB

Mileage: 90,000

POWER STERRING STOPPED WORKING, WHILE IN A TURN AND NEARLY CRASHED. I PULLED OVER, AND TURNED OFF THE CAR AND THEN RESTARTED, AND THE POWER STERRING STARTED WORKING AGAIN.

Mileage: 72,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE POWER ASSIST FAULT MESSAGE WAS DISPLAYED PRIOR TO THE STEERING WHEEL BECOMING VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER TOLIVER FORD LOCATED AT 1311 S PACIFIC ST, MINEOLA, TX 75773 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.

Mileage: 165,000

THIS IS A RECALL ON THE NON 3.5L ALREADY BUT MINE IS THE 3.5L. SOMETIMES WHEN I WOULD TURN THE CAR ON THE "POWER STEERING ASSIST FAULT" ALERT WOULD COME ON ON THE DASH CONTROL PANEL. I WOULD NOT HAVE POWER STEERING. I COULD TURN MY CAR OFF THEN BACK ON AND IT WOULD BE GONE AND I WOULD HAVE POWER STEERING AGAIN. WELL THIS PAST TIME I TRIED TURNING THE CAR OFF AND BACK ON AND THE ALERT DID NOT GO AWAY THIS TIME. I HAVE NO POWER STEERING.

Mileage: 145,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TURNED OFF AND RESTARTED WHILE IN MOTION AND THE VEHICLE REGAINED POWER STEERING FUNCTIONALITY TEMPORARILY BEFORE THE FAILURE RECURRED. THE VEHICLE WAS STEERED INTO A PARKING LOT, TURNED OFF AND RESTARTED, AND DRIVEN TO THE RESIDENCE. PARKWAY FORD (98 W. US HIGHWAY 64, LEXINGTON, NC 27295, (336) 243-2731) QUOTED A REPLACEMENT COST OF OVER $2,000 TO REPLACE THE ELECTRIC POWER STEERING SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.*DT CONSUMER STATED POWER STEERING FAILED AGAIN AT 7000 MILES.*JB

Mileage: 128,000

THE POWER STEERING IN THE VEHICLE HAS FAILED TWO TIMES OVER THE PAST WEEK. DASHBOARD LIGHT SAYS "POWER STEERING FAULT." THE PROBLEM HAPPENED ONCE WHILE STATIONARY IN A PARKING LOT AND ANOTHER TIME WHILE BACKING THE VEHICLE UP. TURNING THE VEHICLE OFF AND OFF TEMPORARILY FIXES THE PROBLEM.

Mileage: 40,000

POWER STEERING ASSIST FAULT ERROR. NOW THE STEERING DOES NOT WORK SO THE CAR CANNOT BE DRIVEN. ERROR APPEARED WHEN STARTING THE CAR

Mileage: 138,000

MY SON WAS DRIVING HOME IN HIS 2011 FORD FUSION WHEN HE GOT A POWER STEERING ALERT AND THE WHEEL WAS EXTREMELY HARD TO TURN. LUCKILY HE HAD A STRAIGHT STRETCH ON THE HIGHWAY AND MADE IT HOME SAFELY. WHEN TOOK IT TO A DEALERSHIP FOR REPAIRS AND AFTER SEEING A FIELD SAFETY ALERT FOR THIS ISSUE. FORD REFUSED TO HONOR THE FIELD SAFETY ALERT DUE TO MILEAGE AND WE PAID ALMOST $2000 FOR REPAIRS.

Mileage: 150,257

STEERING LOCKED AND CAUSED THE CAR TO SWERVE SERVERLY, THIS CAN BE VERY FATAL LUCKILY NO ONE WAS ON THE ROAD WHEN THIS HAPPENED.

Mileage: 1,400,000

MY CAR HAS BEEN ABSOLUTELY FINE FOR THE MOST PART UNTIL ABOUT 4 WEEKS AGO , WHILE I WAS DRIVING THE LOW TIRE PRESSURE LIGHT CAME ON, SO I WENT AND AIRED UP THE TIRES, THE LOW TIRE PRESSURE LIGHT WENT OFF BUT THEN THE SERVICE POWER STEERING LIGHT AND ADVANCE TIRE TRACTION APPEARED AT THIS TIME IM PULLING BACK INTO MY DRIVE WAY, THEN I CAME OUT MY HOUSE A FEW HOURS TO LEAVE AND THE STIRRING WHEEL WAS LOCKED I TRIED TO DRIVE IT AND NOW THE STRRING WHEELS GOES TO THE RIGHT I NEVER HAD THIS ISSUE BEFORE LET ALONE ANY WARNING SIGNS .. I LOOKED INTO RECALLS WITH FORD AND IT SHOWED MY 2011 FORD FUSION HAD RECALLS FOR WHATS GOING ON, SO I CALLED A LINCOLN FORD DEALERSHIP THAT SAID BRING IT IN THEY KEPT MY CAR FOR A WEEK AND WHEN I PICKED IT UP NOTHING WAS FIXED ON IT AND THEY HAD NO PAPERWORK TO GIVE ME THE SHOW THEY FIXED IT SO I RETURNED MY CAR THE VERY NEXT DAY BECAUSE WHEN I DROVE OFF IT WAS STILL DOING EXACTLY THE SAME THING BUT WORSE SO NOW THEY'VE HAD MY CAR FOR A WEEK AND THEY CALLED ME THIS MORNING TO TELL ME MY CAR HAS BEEN DOING THE SAME EXACT THING AND IT IS THE WIRE HARNESS THAT NEEDS TO BE FIXED AND IT'S NOT UNDER THE RECALL BUT IT IS PART OF THE POWER STEERING SO I DON'T GET IT

RECENTLY THE VEHICLE LOSE POWER AND THE MESSAGE WOULD INDICATE "POWER ASSIST FAULT' AND THE FEW TIMES IT HAPPENNED I WOULD SHUT OFF THE IGNITION AND RESTART THE VEHICLE AND THE PROBLEM WOULD RESOLVE ITSELF. HOWEVER AS OF 10/25/2020 THE PROBLEM REMAINS. AFTER RESEARCH I LEARNED MY VEHICLE WAS BUILT 8/5/2011 ONE MONTH PRIOR TO THE RECALLED FUSIONS HOW IS THIS NOT INCLUDED? WITH ALL THE COMPLAINTS FROM THIS VEHICLE REGARDING THIS MATTER. THIS LAST OCCURRENCE HAPPENED AFTER RETURNING AN ERRAND CAR WAS PARKED IN PARKING LOT AND I WAS UNABLE TO MOVE THE CAR UNTIL THE VEHICLE NEXT TO ME MOVED THEIR VEHICLE DUE TO INABILITY TO TURN THE WHEEL.

Mileage: 90,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING MALFUNCTIONED, CAUSING THE VEHICLE TO PULL TO THE LEFT. THE VEHICLE WAS TAKEN TO OC WELLS FORD LOCATED AT 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. IN ADDITION, THE CONTACT INDICATED THAT OIL HAD LEAKED FROM THE ENGINE. THE FRONT DRIVER'S SIDE DOOR WAS NOT ABLE TO BE OPENED FROM INSIDE THE VEHICLE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,000.

Mileage: 63,000

THE POWER STEERING IS NOT WORKING AT ALL AND THE POWER STEERING LIGHT IS ON.. IN THE PAST,, THETRACTION CONTROL SYSTEM WOULD GO OUT ON OCCASION AND THR TCS WARNING LIGHT WOULD APPEAR, BUT THE TCS WOULD START TO WORK AFTER A FEW MINUTES. THIS TIME, THE POWER STEERING IS COMPLETELY SHOT AND THE REPAIR SHOP IS STATING THE POWER STEERING SENSOR AND STEERING COLUMN WILL NEED TO BE REPLACED. THIS OCCURRED WHILE MY SON WAS DRIVING THE CAR IN A PARKING LOT.

Mileage: 164,000

VEHICLE WAS PARKED, UPON ENTERING AND STARTUP RECEIVED A MESSAGE REGARDING POWER STEERING FAILURE

Mileage: 60,620

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AT A GAS STATION AND WHILE STARTING THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED SHE TURNED OFF THE IGNITION AND WAITED BEFORE RESTARTING THE VEHICLE AND THE STEERING WHEEL FUNCTIONED AS DESIGNED. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE DURING THE DAY. QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169, (617) 770-0070) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.*DT*JB

Mileage: 100,000

TL* THE CONTACT'S SON OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE HER SON WAS DRIVING 65 MPH, THE STEERING WHEEL SEIZED. THE DRIVER STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO PARK ON THE ROAD AND CALLED HIS MOTHER TO HAVE HER BOYFRIEND DRIVE THE VEHICLE BACK TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER SALINAS VALLEY FORD LINCOLN LOCATED AT 1100 AUTO CENTER CIR, SALINAS, CA 93907, (831) 444-4444, WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

DESPITE A RECALL (RECALL 15S18), POWER STEERING FAULT ALERT SHOWS UP UNEXPECTEDLY, AS WELL AS SERVICE ADVANCETRAC (TRACTION CONTROL SYSTEM). IN THE MIDDLE OF DRIVING (IN MOTION) ON A HIGHWAY GETTING OFF TO A CITY STREET, I GET THE ALERT INDICATING SERVICE POWER STEERING. WHEN STOPPED AT A RED LIGHT, I ATTEMPT TO TURN OFF AND TURN ON MY VEHICLE TO GET RID OF THE ALERT, BUT DOESN'T GO AWAY. WHEN ATTEMPTING TO LEAVE MY RESIDENCE, I UNEXPECTEDLY RECEIVED A 'POWER STEERING ASSIST FAULT' MESSAGE, RESULTING IN MY STEERING WHEEL BECOMING INCREASINGLY DIFFICULT TO TURN, RENDERING MY VEHICLE INOPERABLE. THIS IS UNSAFE AND NEEDS TO BE ADDRESSED ACCORDINGLY.

Mileage: 31,380

I LOST THE CONTROL OF POWER STEERING AND ERROR MESSAGE APPEAR ON THE DISPLAY WHILE DRIVING ON THE ROAD GOING ABOUT 30 MPH. AFTER TAKING THE CAR TO THE DEALERSHIP I WAS INFORMED THAT THE POWER STEERING CONTROL MODULE HAD FAILED AND MY CAR WAS EXCLUDED FROM THE RECALL AND I NEEDED TO PAY $2000+ TO REPAIR THIS ISSUE.

Mileage: 138,000

I GOT THE THE DISPLAY MESSAGE WHEN I STARTED THE CAR THE NEXT MORNING AFTER DRIVING THE CAR THE PREVIOUS DAY AND THE STEERING HAS BEEN DIFFICULT TO USE SINCE THAT TIME

Mileage: 165,900

SERVICE POWER STEERING LIGHT ILLUMINATED, TOTAL LOSS IS STEERING WHILE I WAS DRIVING.POPPING SOUND. VERY DANGEROUS. GOES IN AND OUT, SOMETIMES WORKS THEN SUDDENLY WHILE DRIVING IT STOPS WORKING.

Mileage: 71,000

NOT SURE THE POWER STEERING OR ELECTRONIC ASSIST IS OUT & IT SUCKS I TELL YOU

Mileage: 80,000

TL* THE CONTACT'S DAUGHTER-IN-LAW OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HIS DAUGHTER-IN-LAW'S VEHICLE LOSS POWER STEERING WHILE DRIVING AT 35 MPH, WITH AN UNKNOWN SERVICE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER RETRIEVING HER VEHICLE FROM VIC BAILEY FORD (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302) AFTER HAVING HER VEHICLE SERVICED FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT'S DAUGHTER-IN-LAW DROVE THE VEHICLE BACK TO THE DEALER WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 183,919.

Mileage: 183,919

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING LOST POWER. THE POWER STEERING ASSIST DISABLED LIGHT ILLUMINATED. THE CONTACT CALLED THE PITTSVILLE FORD DEALER, LOCATED IN PITTSVILLE, MD, WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.

Mileage: 103,000

ON AUG 1ST MY WIFE EXPERIENCED A LOSS OF POWER STEERING ASSIST UPON STARTING THE VEHICLE WHILE STATIONARY. THE DASH INDICATED A SERVICE REQUIRED TO THE POWER STEERING SYSTEM. THE VEHICLE HAD PREVIOUSLY EXPERIENCED IDENTICAL SYMPTOMS BACK IN AUGUST OF 2018. FOLLOWING THAT FIRST INCIDENT, THE VEHICLE WAS DIAGNOSED & REPAIRED AT QUIRK FORD OF AUGUSTA MAINE IN ACCORDANCE WITH THE 15S18 RECALL. THE POWER STEERING RACK WAS DETERMINED TO BE FAULTY. THE DEALER REPLACED THE POWER STEERING RACK AND REPROGRAMMED THE PSCM.

Mileage: 144,000

WHILE DRIVING THE CAR I FOUND THERE WAS NO LONGER POWER STEERING. THE LIGHT FOR THE POWER STEERING ASSIST FAULT CAME ON

Mileage: 157,000

I PURCHASED 2011 FUSION 8 MOS AGO. CURRENTLY HAS 56K MILES. STEERING HAS BECOME AN ISSUE WHILE DRIVING, MAKING IT DIFFICULT TO NAVIGATE TURNS WITHOUT WARNING. WHILE THE 2011 FUSION DOES HAVE A RECALL, MY VIN IS EXCLUDED. I CONTACTED FORD WHO ESSENTIALLY INDICATED THEY DO NOT STAND BEHIND THEIR VEHICLE. DEALER COST TO REPAIR: $2800.

Mileage: 56,984

THE POWER STEERING WENT OUT WHEN I WAS DRIVING. THIS MAKES THE CAR VERY DIFFICULT TO STEER AND MAKES TIGHT TURNS IMPOSSIBLE. I FEAR THAT THIS WILL CAUSE GREAT DIFFICULTY FOR DRIVERS, ESPECIALLY THOSE WITH UPPER BODY STRENGTH ISSUES, AS THEY MAY NOT BE ABLE TO CONTROL THE VEHICLE OR MAKE TURNS. I WAS IN A PARKING LOT AT THE TIME, BUT IF THIS HAPPENED SUDDENLY AT A HIGH RATE OF SPEED, IT MAY CAUSE AN ACCIDENT.

Mileage: 160,000

WHEN PULLING INTO WORK I GOT A WARNING ON MY CAR SAYING 'SERVICE POWER STEERING NOW'. I WENT TO LEAVE FROM WORK THE NEXT MORNING AND I WASN'T ABLE TO STEER. A FRIEND OF MINE TOOK IT TO A LOCAL SHOP THAT HIS FRIEND OWNS AND HE PLUGGED IT INTO THE COMPUTER. A PART ON MY RACK AND PINION NEEDS TO BE REPAIRED. I HAD NOTICED THAT THERE HAD BEEN PREVIOUS RECALLS FOR THE POWER STEERING AND I HAVE ONLY HAD MY CAR SINCE 2/28/2020.

Mileage: 103,000

ON 7/23/20 I STARTED MY CAR AND THE MESSAGE APPEARED "POWER STEERING ASSIST FAULT" AND I COULDN'T TURN THE WHEEL. I TURNED THE CAR OFF AND WHEN I STARTED IT AGAIN THE MESSAGE DIDN'T COME UP AGAIN & THE STEERING WORKED. I SAW THERE HAD BEEN A RECALL FOR THIS BACK IN 2015 BUT I NEVER GOT A RECALL NOTICE. WITHOUT A RECALL THIS REPAIR IS $1800.

Mileage: 115,000

LOSS OF POWER STEERING ASSIST. VEHICLE SEEMS TO BE ON MANUAL STEERING, LOSS OF STEERING AFTER CAR START, DIFFIFULTY SOMETIMES TURNING AND IT MAKES NOISES. VEHICLE STEERING WILL FREEZE OFTEN AND WILL GET POWER STEERING FAILURE MESSAGE WHEN IDLING. IT IS DIFFICULT TO STEER AT REGULAR CITY SPEEDS AND I DARE NOT ATTEMPT TO DRIVE ON THE HIGHWAY FOR FEAR I WILL LOSE CONTROL. THIS IS A PRIMARY MODE OF TRANSPORTATION FOR ME TO WORK AND SCHOOL. A RECALL OF THIS NATURE WAS RELEASED ON A LARGE NUMBER OF 2011 FORD FUSIONS, HOWEVER, DEALERSHIP STATES MY VIN DOES NOT QUALIFY FOR THE RECALL EVEN THOUGH THE SAME SYMPTOMOLOGY IS PRESENT.

Mileage: 120,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. JC LEWIS FORD LOCATED AT 9505 ABERCORN ST, SAVANNAH, GA 31406, (912) 210-5676, WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.

Mileage: 165,000

THE CAR IS VERY UNSAFE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER MOTHER WAS DRIVING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DRIVER COASTED INTO A REST AREA. WHILE ATTEMPTING TO LEAVE THE REST AREA, THE VEHICLE LOSS POWER STEERING. THE DRIVER CONTINUED DRIVING TO THE RESIDENCE HOWEVER, THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO WHITE FORD, LLC LOCATED AT 175 OLD FARM RD, ROANOKE RAPIDS, NC 2787, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING GEAR OVERHEATED DUE TO THE CLOSENESS OF THE EXHAUST MANIFOLD TO THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILLAGE WAS 137,863.

Mileage: 137,863

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE POWER STEERING ASSIST WARNING. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD LOCATED AT 8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR AND PINION WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 184,000.

Mileage: 184,000

I WAS ON A HIGHWAY INTERCHANGE GOING AROUND A LOOP APPROXIMATELY 30 MPH WHEN MY POWER STEERING ASSIST CUTOUT. THE POWER ASSIST FAULT AND THE SERVICE ADVANCETRAC WARNINGS SHOWED ON THE DASH. AS I CAME TO THE END OF THE TURN I NEARLY OVERSTEERED DUE TO THE POWER STEERING CUT OUT. I CONTACTED FORD ABOUT IT SINCE IT IS A KNOWN ISSUE THAT HAS BEEN RECALLED ON MANY OF THE 2011-2013 FUSIONS. NO RECALL WAS EVER ISSUED TO MY CAR, EVEN THOUGH IT WAS AFFECTED BY THIS ISSUE.

Mileage: 105,000

THE CAR GAVE A POWER STEERING ASSIST FAULT INDICATION. THE DEALER DIAGNOSED A BAD STEERING GEAR. THE STEERING GEAR HAD TO BE REPLACED. THIS PROBLEM HAS BEEN FOUND ON OTHER FORDS WITH THIS ELECTRONIC/ELECTRICAL STEERING. A FUSION MODEL WAS SUBJECT TO A SAFETY RECALL. THIS ISSUE IS A DEFINITE SAFETY ISSUE AND SHOULD BE GENERAL RECALL FOR ALL FUSIONS AND FORDS WITH THIS TYPE STEERING.

Mileage: 95,615

I STARTED MY VEHICLE AND RECEIVED MESSAGE THE POWER STEERING IS DISABLED. CONTACTED FORD AND THEY VOLUNTARILY REPLACED MODULE IN 2015. WILL NOT REPAIR NOW .

Mileage: 105,000

LOSS OF POWER STEERING WHEN IN MOTION. SERVICE POWER STEERING SYSTEM NOW SERVICE ADVANTRAC SYSTEM LIGHTS COME ON

Mileage: 152,875

2011 FORD FUSIONS WERE RECALLED IN 2015 FOR SUDDEN LOSS OF POWER STEERING. MY 2011 FORD FUSION WAS NOT INCLUDED IN THE RECALL, BUT SHOULD HAVE BEEN BECAUSE LAST WINTER I SUDDENLY LOST POWER STEERING WHILE IN MOTION, TURNING IN A PARKING LOT. FORTUNATELY I WASN'T GOING FAST AT THE TIME, AND I WAS ABLE TO SAFELY STOP. THE AUTO SHOP USED "TSB 11-11-03" THAT WAS PUBLISHED ON NOV 3, 2011, WHICH INDICATES THE FORD MOTOR COMPANY KNEW ABOUT HIGH FRICTION ISSUES IN SOME CONTROL ARMS THAT CAN CAUSE THE POWER STEERING TO FAIL. THE AUTO SHOP FOLLOWED THE SERVICE PROCEDURE SPECIFIED IN TSB 11-11-03 AND REPLACED BOTH CONTROL ARMS, WHICH FIXED THE PROBLEM. SINCE THE KNOWN SERVICE PROCEDURE FIXED THE KNOWN PROBLEM WITH THE POWER STEERING, I PRESUME MY 2011 FORD FUSION SHOULD HAVE BEEN INCLUDED IN THE RECALL FROM 2015, AND PERHAPS OTHER EXCLUDED 2011 FORD FUSIONS COULD BE IN JEOPARDY OF THEIR POWER STEERING SUDDENLY FAILING, CONSIDERING MINE DIDN'T FAIL UNTIL NOVEMBER OF 2019.

Mileage: 122,145

POWER STEERING ASSIST FAILURE. MY POWER STEERING HAS FAILED SEVERAL OTHER TIMES IN THE PAST 6 MONTHS BEFORE THE NOTED DATE OF THIS COMPLAINT (06/21/2020). THE REMEDY ALWAYS WAS THE SAME, TURN OFF THE VEHICLE AND RESTART IT. THIS TIME IT HAS FAILED FOR GOOD. SINCE FORD DOES NOT HAVE AN ACTIVE RECALL FOR MY VIN NUMBER I AM FORCED TO PAY OUT OF POCKET TO REPLACE A FAULTY PART. I HAVE SCOURED THE WEB AND SEEN NUMEROUS COMPLAINTS BY OTHERS FORD OWNERS ABOUT THIS SAME ISSUE. THEY MORE OR LESS SAY THE SAME THING "NOBODY CAN HELP US". I BELIEVE THAT FORD HAS CHERRY PICKED WHICH VEHICLES THEY WANTED TO ISSUE A RECALL FOR, IN ORDER TO DO THE BARE MINIMUM. PLEASE HELP. YOUR TIME AND CONSIDERATION IN THIS MATTER IS GREATLY APPRECIATED. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

Mileage: 60,000

WHILE DRIVING THE POWER STEERING FAILED AND SAID POWER STEERING ASSIST FAULT. ALSO THE STABILITY CONTROL SYSTEM IS SHOWING. I KNOW THERE WERE RECALLS ON THE 2012 FORD FUSION IN 2015. THIS HAS HAPPENED 4 TIMES TO ME AND ALMOST CAUSED AN ACCIDENT WHILE DRIVING WITH MY CHILDREN IN THE CAR. 3 TIMES IT FAILED THEN CAME BACK WORKING BUT NOW DOESN'T WORK AT ALL. THIS IS MY ONLY FORM OF TRANSPORTATION AND I NEED TO HAVE THE RECALL HONORED ON THIS CAR. I RAISE 2 OF MY GRANDCHILDREN AND I DO NOT HAVE $2000 TO FIX THIS PROBLEM. THANK YOU *TR

Mileage: 159,725

MY CAR SAID. SERVICE POWER STEERING AND SERVICE ADVANCE TRAC. THEN NOT EVEN 5 MINUTES LATER I COULD NO LONGER TURN THE WHE AND HIT A CURB AND BROKE MY RIM. I WAS NOT GOING OVER 35 MPH AND CAN NOT TURN THE WHEEL AT ALL. NOW IT SAYS SERVICE POWER STEERING NOW

Mileage: 151,000

POWER STEERING DEFAULT -WHEEL LOCKS -THIS KEEPS HAPPENING-I RAN INTO A DITCH ONCE-ONCE I WAS GETTING ON INTERSTATE-TOOK IT TO FORD DEALER AND WAS TOLD THEY COULDN'T GET CODE-I REALLY DON'T' KNOW WHAT TO DO NOW BECAUSE THIS KEEPS HAPPENING-I SEE THIS IS A COMMON PROBLEM WITH THIS CAR-WHEN YOU CALL CORPORATE THEY ACT LIKE IT'S ALL YOUR FAULT. I'M 67 YEARS OLD AND THIS IS VERY STRESSFUL FOR MEAN-IM AFRAID TO DRIVE MY OWN CAR-I FEEL LIKE IT'S BECOME A DEATH TRAP AND NO BODY IS DOING ANYTHING!!! DOES SOMEBODY HAVE TO DIE BEFORE FORD WILL BE HELD ACCOUNTABLE? MY VEHICLE HAS ALWAYS BEEN MOVING -EITHER IM BACKING OUT OR DRIVING. *TR

Mileage: 61,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAILURE MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO RAZZAIR FORD LOCATED AT 1300 AUTO CENTER DR, MERCED, CA 95340 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

POWER STEERING STOPPED WORKING WHILE MY WIFE WAS DRIVING HOME ON 6/11/2020. SHE WAS ON A PUBLIC ROAD WHEN SHE WAS UNABLE TO TURN THE STEERING WHEEL EASILY. "POWER STEERING ASSIST FAULT APPEARED IN THE DISPLAY. *TR

Mileage: 132,325

WHILE TURNING AND GOING SLOW THE STEERING MAKES A VERY BAD CREAKING SOUND THAT IS IMPOSSIBLE TO IGNORE. HAVE NOTICED MANY OTHER PEOPLE WITH THE SAME PROBLEM ON FUSIONS AND NOBODY KNOWS A FIX. I'M NOT SURE WHO WILL SEE THIS BUT IF IT IS TAKEN INTO ACCOUNT FORD NEEDS TO RECALL THESE AS IT IS VERY COMMON WITH FUSIONS FROM 2010-12. *TR

Mileage: 64,000

I OWN A 2011 FORD FUSION HYBRID, IT STARTED MAKING A GRINDING NOISE WHEN TURNING MENTIONED IT TO MY LOCAL FORD DEALER MECHANIC WHO COULDN'T GET IT TO REPLICATE. THAT WAS ON 7/16/18, HE RECOMMENDED AN ALIGNMENT. HAD THAT DONE ON 7/31/18.I WAS NOTIFIED OF AN AIRBAG RECALL, AND WAITING ON PARTS TO HAVE IT SERVICED. THEN AT OIL CHANGE IN AUG 2019 I MENTIONED THAT THE NOISE IS OCCURRING MORE FREQUENTLY WORSE WHEN TURNING LOUDER THE FASTER. HE AGAIN COULDN'T GET IT TO REPLICATE HOWEVER TOLD ME THE POWER STEERING COMPUTER WAS ON A RECALL FOR REPROGRAMMING. ON 10/10/19 I HAD RECALL 15N01 EPAS STEERING EFFORTS REPROGRAM POWER STEERING CONTROL MODULE DONE. AFTER GETTING IT REPROGRAMMED THE NOISES COMPLETELY STOPPED. ITS BEEN LESS THAN A YEAR AND THE NOISE IS BACK AND LOUDER THAN EVER.... BUT WITHOUT DASH LIGHTS ON ITS NOT COVERED BY RECALL! *TR

Mileage: 79,000

POWER STEERING ASSIST FAULT - ADAVANCETRAC SERVICE VEHICLE LOOSES ALL POWER STEERING. HAS ONLY HAPPENED WHEN IN PARKED POSITION BUT UNABLE TO DRIVE WITHOUT POWER STEERING AND DOES NOT RESET. COULD CAUSE SERIOUS INJURY OR DEATH. THERE IS A RECALL FOR THE SAME ISSUE BUT NOT THIS VIN# THIS VIN# SHOULD BE INCLUDED. *TR

Mileage: 165,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 47 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS NOT ALIGNED. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE POWER STEERING FAULT MESSAGE WAS DISPLAYED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER WHILE TURNING THE STEERING WHEEL MEDICAL ATTENTION WAS NOT PROVIDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT WHO STATED THE ELECTRIC STEERING WHEEL RACK NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACT AND A CASE WAS OPENED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING).

Mileage: 80,000

WHENEVER I TRY TO MAKE A LEFT OR RIGHT TURN MY DASHBOARD LIGHTS UP READING 'POWER STEERING ASSIST FAULT' AND MY STEERING WHEEL LOCKS UP AND I CAN NOT TURN OR DO ANYTHING UNLESS I TURN OFF MY CAR AND TURN IT BACK ON. SOMETIMES I WOULD HAVE TO CONSTANTLY DO THIS TILL I CAN DRIVE. I ALWAYS NOTICE WHENEVER I HAVE MY AC ON IT MAKES MY POWER STEERING ASSIST ACT UP. *TR

Mileage: 80,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN SHE STARTED HER VEHICLE, THE STEERING WHEEL WAS FIRM. THE CONTACT STATED THAT THE STEERING CEASED. THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE OUT OF PARK INTO REVERSE DUE TO THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

Mileage: 36,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING ASSIST, WHICH CAUSED THE VEHICLE TO BE DIFFICULT TO STEER. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE SERVICE ELECTRONIC POWER STEERING ASSIST MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO JOHNSON BROTHERS FORD LOCATED AT 7455 S GENERAL BRUCE DR, TEMPLE, TX 76502, WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.

Mileage: 167,000

WOULD LOSE POWER STEERING IN THE MIDDLE OF DRIVING. STEERING WHEEL BECOMES TOUGH TO STEER. LOOKED IT UP PSCM RECALL. HAD REPAIRED AT FORD DEALER. SAYS I'M NOT GETTING REIMBURSED BECAUSE CAR WASN'T MADE IN CERTAIN FACTORY. MY CAR WAS MANUFACTURED THE SAME TIMEFRAME OF THE RECALL ALSO. THE RECALL NEEDS TO BE OPENED UP TO MORE MANUFACTURING PLANTS. IT'S THE SAME PROBLEM. GET THIS. EVEN THE REPAIR THAT FORD DEALER MADE. YEAR DOWN THE LINE FAILED AGAIN. I HAVE ALL THE DOCUMENTATION. *TR

MY 2011 FORD FUSION STEERING WENT OUT WHILE I WAS DRIVING ON US 19 PORT RICHEY BY MAIN ST ALMOST CAUSING ME TO BE INVOLVED IN A ACCIDENT I CONTACTED FORD OF PORT RICHEY THEY MADE ME AN APPOINTMENT ON 4/20/20 WHICH I TOOK MY CAR FOR SERVICE IT IS STILL IN THE GARAGE OVER 2 WEEKS LATER TO TELL ME ON 5/ 4/2020 THAT THE RECALL WAS FIXED AT ANOTHER GARAGE IN 2016 I CONTACTED THE OTHER DEALERSHIP WHICH WAS FLAMMER FORD OF SPRING HILL THEY TELL ME ALL THEY DID WAS RESET THE PROGRAMMING IN THE STEERING SO THE STEERING GEAR WAS NEVER REPLACED NOW I AM AGAIN HAVING PROBLEMS I HAVE CONTACTED FORD HIGHER UP FROM THE DEALERSHIP AND THERE SAYING BECAUSE IT WAS REPLACED ONCE AND DUE TO MILES THEY ARE NOT GONNA FIX IT ..A RECALL DOES NOT HAVE A EXPIRATION DATE AND IT IS A DEFECT IN THE VEHICLE I AM TRYING TO GET THIS TAKEN OF AND I AM NOT HAVING ANY LUCK ITS ONLY FAIR THEY FIX THERE DEFECTIVE PART GOD FOR BID I WOULD OF BEEN IN AN ACCIDENT .SO I AM ASKING FOR FORD TO FIX THE STEERING RECALL NUMBER 15N01 OR 15S18 BOTH RELATED TO THE STEERING. *TR

Mileage: 190

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE WAS TOWED TO EDWARDS AUTO SALE CO INC (3440 BLUE RIDGE BLVD, WEST UNION, SC 29696, (864) 638-3631) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT ELECTRONIC POWER STEERING NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE WARRANTY HAD EXPIRED AND THAT THE REPAIR WOULD BE AT THE VEHICLE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 179,180.

Mileage: 179,180

DRIVING ON HIGHWAY MAKE A TURN STEERING LOCKS UP ENGINE STOPS HAVE TO PULL OVER AFTER A WHILE STARTS AND DRIVE TO WORK OR HOME NEVER KNOW WHEN IT'LL HAPPEN...

Mileage: 190,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE POWER STEERING ASSIST FAULT WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER GREENWAY FORD (9001 E. COLONIAL DR. ORLANDO FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.

Mileage: 155,000

DRIVING DOWN THE INTERSTATE IN MY 2011 FORD FUSION SE 2.5L AND A MESSAGE CAME ON THE DASH SAYING SERVICE POWER STEERING. THE STEERING WHEEL BECAME HARD TO TURN. I WENT TO THE FORD DEALERSHIP AND THEY SAID THAT 2011 FORD FUSION STEERING RACK WAS RECALLED BUT WHEN THEY PUT THE VIN INTO THEIR SYSTEM THEY SAID THAT MINE WASN'T COVERED UNDER THE RECALL. IT'S A $1500+ REPAIR. BUT WHY WASN'T ALL 2011 FORD FUSION COVERED UNDER THAT RECALL. THE RECALL NUMBER IS 15S18. AND IT DOES EVERYTHING THAT THIS RECALL LISTS....

Mileage: 144,000

I TURNED THE CAR ON AND IN THE LEFT HAND SIDE OF THE DASH IT READ SERVICE POWER STEERING THEN THE LIGHT WENT OFF. DIDN'T COME ON AGAIN FOR 24 HOURS THEN THIS MORNING AND 3/25/2020 I WAS HEADED TO THE DR AND WHEN I STARTED THE CAR THE STEERING WHEEL WAS TIGHT AND THE MESSAGE APPEARED AGAIN SO I CUT IT OFF AND WHEN I STARTED IT AGAIN IT DISAPPEARED AND HAS BEEN FINE FOR NOW. I NOTICED THERE WERE RECALLS FOR THIS ISSUE AND WHEN I CHECKED MY VIN IT SAID 0 RECALLS I JUST BOUGHT THIS CAR ON 11/06/2019. PLEASE HELP

Mileage: 68,000

WHILE DRIVING APPROX 25 TO 35MPH MY SERVICE POWER STEERING AND SERVICE ADVANCETRAC LIGHT CAME ON AT THE SAME TIME, AFTER TURNING THE IGNITION OFF THEN BACK ON THEN THE CAR NO LONGER HAD POWER STEERING AND SHOWED SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC DEALERSHIP REPLACED RACK AND PINION CONTROL ARMS, AND CHECKED ALL ELECTRICAL CONNECTIONS AND CANNOT FIND THE PROBLEM

Mileage: 100,000

TWO WEEKS AGO I NOTICED AFTER STARTING THE CAR I DIDN'T HAVE ANY POWER STEERING FOR FEW SECONDS, THEN IT WORKED FINE. A WEEK AGO WHEN I WENT TO START IT , I HAD NO POWER STEERING AND THE POWER STEERING ASSIST FAULT LIT UP ON THE DASH. I TURNED THE CAR OFF AND RESTARTED, AND EVERYTHING WAS FINE, NO FAULT LIGHT AND STEERING WORKED FINE. IT DID THIS COUPLE MORE DAYS UNTIL MARCH 13, 2020, NO POWER STEERING AT ALL, NOT EVEN AFTER RESTARTING. I'M VERY LUCKY THIS DIDN'T HAPPEN WHEN DRIVING. I'M SURE THERE WOULD HAVE BEEN AN ACCIDENT. I TOOK IT TO REINEKE FORD IN FINDLAY, OH, AND THEY SAID IT NEEDS A WHOLE NEW STEERING RACK, AND MY CAR IS NOT COVERED IN THE RECALL SINCE MY VIN DIDN'T MATCH THE ONE'S THEY ARE COVERING. MY VIN SHOWS MY CAR WAS MADE IN MEXICO. I DON'T UNDERSTAND HOW FORD CAN COVER SOME 2011S, BUT NOT MINE THAT HAS THE EXACT SAME ISSUE. I HOPE MY CARE WILL BE INCLUDED IN THE RECALL SOON. IT COST ME $1,800 TO FIX. IF YOU ARE READING THIS AND YOU HAVE THE SAME PROBLEM, PLEASE FILE A COMPLAINT.

Mileage: 66,540

POWER STEERING ASSIST FAULT MESSAGE CAME ON AND THE VEHICLE HAS NO POWER STEERING, THIS PROBLEM STARTED WHILE I WAS DRIVING THE VEHICLE ON A CITY STREET, EXTREMELY DIFFICULT TO TURN THE VEHICLE ALMOST HITTING 2 OTHER VEHICLES, THIS VEHICLE HAS 40,000 MILES AND HAS ALWAYS BEEN KEPT INSIDE A GARAGE, IT IS A WELL MAINTAINED VEHICLE

Mileage: 40,000

I AM HAVING POWER STEERING PROBLEMS. THIS PROBLEM HAS OCCURRED TWO TIMES SINCE I'VE HAD POSSESSION OF THIS CAR FROM JUNE 29TH 2019 TO OUR CURRENT DATE AND YEAR NOW. THE FIRST TIME THIS OCCURRED, I GOT IN MY PARKED CAR, TURNED THE CAR ON AND NOTICED THAT POWER STEERING NOW WAS FLASHING ON MY CAR. I DIDN'T KNOW WHAT THAT MEANT SO AS I PROCEEDED TO DRIVE THE CAR I COULDN'T MOVE THE STEERING WHEEL. IT WAS EXTREMELY HARD AND STILL. THE NEXT DAY I HAD IT TOWED TO A REPAIR SHOP TO BE FIXED. THAT WAS BACK IN OCTOBER OF 2019. SO ON FEBRUARY 14 2020 I HAD MY BROTHER DRIVE TO THE GAS STATION FOR GAS. ON HIS WAY OUT THE STEERING WHEEL BEGAN TO GET STIFF AGAIN MAKING IT HARD FOR HIM TO STEER IT. HE MANAGED TO MAKE IT BACK HOME SAFE CONSIDERING HE DIDN'T HAVE TO DRIVE FAR. THIS IS A VERY DANGEROUS MATTER AND I'VE NEVER HAD TO GO THROUGH ANYTHING LIKE THIS WITH PREVIOUS CARS! PLEASE HELP OR PROVIDE ANSWERS TO RESOLVE THIS MATTER! I HAVEN'T EVEN HAD THIS CAR A WHOLE YEAR YET AND THIS IS NOT ACCEPTABLE!

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE POWER STEERING CEASED TO OPERATE AS THE STEERING ASSIST WARNING LIGHT ILLUMINATED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT SPOKE WITH JIM HUDSON FORD 1201 W MAIN ST, LEXINGTON, SC 29072 AND DICK SMITH FORD OF COLUMBIA 7201 GARNERS FERRY RD, COLUMBIA, SC 29209 WHO BOTH PRESENTED ESTIMATES FOR A DIAGNOSTIC TO BE PERFORMED ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

Mileage: 80,000

WHENEVER I MAKE A CERTAIN TURN MY WHEEL LOCKS UP AND I CAN NO LONGER TURN WITHOUT WRESTLING MY WHEEL TO TURN. MY DASHBOARD STARTS TO GO OFF AND I GET A MESSAGE 'POWER ASSIST AT FAULT'. I WOULD HAVE TO TURN MY CAR OFF AND ON A COUPLE TIMES FOR ME TO BE ABLE TO DRIVE AGAIN WITHOUT ANY ISSUES. IT GETS WORSE WHEN I'M ABOUT TO PULL OUT FROM A PARKING SPOT, THAT'S WHEN IT MAINLY STARTS.

Mileage: 86,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING BECAME DIFFICULT TO OPERATE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE RACK AND PINION. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Mileage: 120,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE RACK AND PINION STEERING WAS REPLACED BY THE DEALER SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 (301) 298-0793) ON 11/15/19. THE VEHICLE HAD BEEN HARD TO STEER IN MAKING TURNS. AFTER THE REPAIR THE TIE RODS ALSO MALFUNCTIONED. THE CONTACT SUSPECTS THE REPAIR ON THE RACK AND PINION STEERING CAUSED THE NEW ISSUE WITH THE TIE RODS. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED AS WELL AS THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 98,947. *BF*JB

Mileage: 98,947

WHEN I PUT MY CAR IN REVERSE FROM A PARKED POSITION, THE SENSOR FOR THE POWER STEERING ELECTRONIC STEERING ASSIST WARNING LIGHT COMES ON AND I STRUGGLE TO TURN THE WHEEL. I HAVE TO SHUT MY CAR OFF AND LET IT SET FOR ABOUT 20 SECONDS AND THEN I CAN DRIVE. SOMETIMES IT TAKES ME TURNING OFF MY CAR TWICE. IT HAS ONLY HAPPENED WHEN I PUT MY CAR IN REVERSE.

Mileage: 160,000

OUR 2011 FORD FUSION'S ELECTRONIC POWER STEERING FAILED AND LOCKED UP. FORD HAS RECALLED 455,000. OUR MAKE,MODEL, AND YEAR MATCH BUT FORD TELLS ME OUR VIN DOES NOT. THIS IS A HORRIFIC SAFETY ISSUE. NO WARNING IT JUST GOES OUT. FORD TOLD ME JUST TO KEEP MY RECEIPTS AND MAYBE YOUR VIN WILL BE ADDED TO THE LIST. AND MAYBE GET REIMBURSED. THIS CAN BE OVER 2500.00. TO FIX. ONE VIN IS COVERED ONE IS NOT. THE REPLACEMENT PARTS THROUGH FORD HAVE BEEN UPDATED AS TO FIX THE PROBLEM. THEY DIDN'T TELL ANYBODY THEY DID IT IN A UNETHICALLY. IF YOU BUY YOURS PART(S) FROM DAY NAPA. YOU COULD HAVE THE SAY HORRIBLE PROBLEM. HOW IS THAT EVEN RIGHT.*DT CONSUMER HAD POWER STEERING ANGLE SENSOR REPLACED.*JB

Mileage: 71,500

OUR 2011 FORD FUSION'S ELECTRONIC POWER STEERING FAILED AND LOCKED UP. FORD HAS RECALLED 455,000. OUR MAKE,MODEL, AND YEAR MATCH BUT FORD TELLS ME OUR VIN DOES NOT. THIS IS A HORRIFIC SAFETY ISSUE. NO WARNING IT JUST GOES OUT. FORD TOLD ME JUST TO KEEP MY RECEIPTS AND MAYBE YOUR VIN WILL BE ADDED TO THE LIST. AND MAYBE GET REIMBURSED. THIS CAN BE OVER 2500.00. TO FIX. ONE VIN IS COVERED ONE IS NOT. THE REPLACEMENT PARTS THROUGH FORD HAVE BEEN UPDATED AS TO FIX THE PROBLEM. THEY DIDN'T TELL ANYBODY THEY DID IT IN A UNETHICALLY. IF YOU BUY YOURS PART(S) FROM DAY NAPA. YOU COULD HAVE THE SAY HORRIBLE PROBLEM. HOW IS THAT EVEN RIGHT.*DT CONSUMER HAD POWER STEERING ANGLE SENSOR REPLACED.*JB

Mileage: 71,500

NO POWER STEERING ASSIST. SAYS "POWER STEERING ASSIST FAULT" AND STEERING IS DIFFICULT. VEHICLE WAS IN MOTION

Mileage: 146,000

MY WIFE WAS DRIVING OUR 2011 FUSION AND THE POWER STEERING LIGHT CAME ON AND THE WARNING LIGHT STATED TO SERVICE THE POWER STEERING IMMEDIATELY . THE STEERING LOCKED DOWN WHERE SHE COULD NO LONGER CONTROL THE CAR SO SHE PULLED OVER AND I HAD THE CAR TOWED TO THE LOCAL FORD DEALER : STOKES HODGES FORD (1850 JEFFERSON DAVIS HWY GRANITEVILLE, SC 29829) AT MY EXPENSE. THEY CHECKED AND CONFIRMED THAT THIS POWER STEERING RECALL WAS APPLICABLE TO OUR FUSION AND WOULD INSTALL IT. THE SERVICE DEPARTMENT CALLED ME BACK LATER IN THE WEEK AND SAID THAT THEY COULD NOT REPLICATE THE ISSUE AND THAT THE CAR SHOWED NO CODE THEREFORE THEY COULD NOT INSTALL THE RECALL PARTS. MY WIFE ALMOST HAD A SERIOUS ACCIDENT BECAUSE OF THE POWER STEERING ISSUE SO SHE IS AFRAID TO DRIVE THE CAR AGAIN DUE TO HER CLOSE CALL WITH AN ACCIDENT. I FURTHERMORE CALLED THE FORD MOTOR COMPANY OFFICE FOR ISSUES LIKE THIS AND THEY AGREED WITH THE FORD DEALER AND IGNORED ME. THE BOTTOM LINE IS THAT I INSIST THAT THE RECALL BE INSTALLED BEFORE WE DRIVE THE FUSION AGAIN. . THE VEHICLE WAS IN MOTION . THE PROBLEM OCCURRED WHILE TURNING ON A HIGHWAY ONTO ANOTHER AT A STOP LIGHT.. THE RECALL CONSISTS OF REPLACING A STEERING GEAR AND AN ELECTRONIC STEERING ASSIST SYSTEM IS WHAT THE DEALER TOLD ME. I BROUGHT THE CAR NEW AND WAS NEVER NOTIFIED BY THE FORD MOTOR COMPANY ABOUT THIS ISSUE. PLEASE HELP AS SOON AS POSSIBLE SO WE CAN USE THE CAR AGAIN WITHOUT BEING SCARED . I FOUND THIS INFORMATION ON THE FORD MOTOR COMPANY RECALL WEBSITE :1FIELD SERVICE ACTIONS: EPAS STEERING EFFORTS THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 65,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS RESTARTED AND THE WARNING LIGHT DISAPPEARED. RECENTLY THE VEHICLE WAS STARTED AND THE POWER STEERING FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS AND TO (BERGSTROM FORD LINCOLN OF THE FOX VALLEY, 525 S GREEN BAY RD, NEENAH, WI 54956) AND (KAYSER FORD 2303 W BELTLINE HWY, MADISON, WI 53713) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A SOFTWARE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

Mileage: 145,000

MESSAGE ON DASHBOARD READS POWER STEERING ASSIST FAULT, THEN A LOSS OF ALL POWER STEERING. POWER STEERING LOSS OCCURRED ONCE WHILE BACKING THE VEHICLE AND ANOTHER WHILE IN FORWARD MOTION AT ABOUT 40 MPH ON A HIGHWAY.

Mileage: 123,000

POWER STEERING FAILURE, AS DESCRIBED IN FORD RECALL 15S18, NTSA CAMPAIGN 15V340000. VEHICLE ALERTED THAT POWER STEERING NEEDED TO BE SERVICED WHILE IN MOTION TO A HIGHWAY ON-RAMP. NO ISSUES WITH CONTROL, EXITED HIGHWAY AND RETURNED TO RESIDENCE, PARKED. ATTEMPTED TO DRIVE VEHICLE AN ESTIMATED HOUR LATER, AND HAD A COMPLETE POWER STEERING FAILURE AT IGNITION. VEHICLE ALERTED "SERVICE POWER STEERING NOW". ORIGINAL RECALL WORK WAS COMPLETED IN 2016 @105K, NOW @ 170K COMPLETE PART FAILURE, >65K ON NEW PART... FORD STATES WORK/PART WARRANTY ONLY VALID FOR 12MOS, YET NEW PRODUCT THEY WANT TO SELL ME CARRIES A LIFETIME WARRANTY... $2500 FIX FOR A KNOWN ISSUE.

Mileage: 170,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL CEASED. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED, SERVICE SOON AND THE TRACTION CONTROL WARNING LIGHT WERE ALSO ILLUMINATED. THE CONTACT ALSO THAT WHILE THE VEHICLE WAS BEING REVERSED THE STEERING WHEEL CEASED. THE CONTACT CALLED WOODHOUSE FORD SOUTH LOCATED AT (2288 OSAGE RANCH BLVD, PLATTSMOUTH, NE 68048) AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. THE CONSUMER STATED THE POWER STEERING ANGLE SENSOR FAILED. THE ENTIRE RACK AND PINION WAS REPLACED. THE VEHICLE'S VIN WAS NOT INCLUDED IN THE SAFETY RECALL.*JS

Mileage: 71,000

THE POWER STEERING SUDDENLY FREEZES AND MAKES IT IMPOSSIBLE TO TURN THE STEERING WHEEL.. THIS IS THE 4TH TIME IT HAS HAPPENED. TODAY IT HAPPENED IN A DRIVEWAY, NOT OURS. THERE WAS A WARNING THAT FLASHED, POWER STEERING ASSIST FAULT, AS SHOWN BELOW. WIFE TURNED THE ENGINE OFF. WAITED A FEW SECONDS AND TURNED BACK ON, NO WARNING AND STEERING WHEEL TURNED.

Mileage: 88,000

WE HAVE A 2011 FORD FUSION ACCORDING TO CONSUMER REPORTS FORD RECALLED 445,000 FUSIONS AND OTHER MAKES AND MODELS FOR A ELECTRONICA POWER STEERING FAILURE OURS HAS DONE THIS NOW THIS VEHICLE HAS 71,000 MILES ON IT IS ALL AND YOU CANNOT TURN THE STEERING WHEEL I DON'T EVEN KNOW HOW I'M GOING TO GET THIS VEHICLE TO GET REPAIRED I CALLED THE MY LOCAL FORD DEALERSHIP AND THEY SAID THE CONSUMER REPORTS REALLY DOESN'T KNOW WHAT THEY'RE TALKING ABOUT BECAUSE THEY ONLY TAKE A SELECT FEW VIN NUMBERS THAT THEY HAVE THIS PROBLEM OR THIS PROBLEM PART AND OF COURSE OUR VEHICLE DID NOT HAVE THE PROBLEM PART EVEN THOUGH OUR VEHICLE IS ACTING IN THE SAME MANNER AS THOSE THAT DO SO THE FORD MOTOR COMPANY IS BASICALLY COVERING UP PROBABLY THOUSANDS OF VEHICLES THAT ARE OUT THERE RIGHT NOW THAT COULD CAUSE ACCIDENTS COULD CAUSE FATALITIES COULD CAUSE SOME MAJOR SAFETY PROBLEMS BECAUSE IF IT GOES OUT WHEN YOU'RE DRIVING IT YOU CANNOT HARDLY JUST BARELY TURN THE STEERING WHEEL YOU'RE IN A BAD SHAPE I AM A 100% DISABLED AMERICAN VETERAN AND THIS IS VERY DIFFICULT FOR ME TO EVEN TRY TO TURN THE WHEEL I UNDERSTAND THAT THE NTSB AND THE DOT OF THE FEDERAL GOVERNMENT ARE INVESTIGATING FORWARD ON THIS PROBLEM I HOPE YOU CONTINUE TO DO THIS AND SEE THAT THIS IS A SAFETY PROBLEM THIS ISN'T LIKE A A LEAKY VALVE COVER GASKET THIS IS A SAFETY PROBLEM THAT'S GOING TO CAUSE PEOPLE TO BE KILLED I HOPE AND PRAY THAT YOU WILL CONTINUE TO PUSH FORWARD IN THIS MATTER BECAUSE I'M NOT HAVING ANY SUCCESS AT ALL AT THE CONSUMER LEVEL I AM THANKFUL THAT PRESIDENT TRUMP IS IN OFFICE THAT HE BELIEVES IN THE PEOPLE SO I HOPE AND PRAY THAT HIS DEPARTMENTS FIGHT FOR THE CONSUMER I APPRECIATE YOUR TIME

Mileage: 71,000

THE ELECTRONIC POWER STEERING HAS COMPLETELY FAILED. THE SAFETY ISSUE THIS CAUSED COULD HAVE BEEN EASILY CATASTROPHIC. GROWING UP IN NON-POWER STEERING YEARS I KNOW THE EFFORT IT TOOK TO STEER, ESPECIALLY WHEN NOT MOVING. HOWEVER, OUR 2011 FORD FUSION , SINCE THE ELECTRONIC POWER STEERING FAILED YOU CAN HARDLY TURN THE WHEEL AT ALL. I AM THANKFUL MY WIFE WAS NOT GOING AT INTERSTATE SPEED AND TRYING TO EXIT WHEN THIS HAPPENED. I LOOKED ON CONSUMER REPORT TO SEE IF ANY OTHERS OR IF ANY RECALLS WERE REPORTED. I FOUND THAT 445,000 WERE RECALLED BY FORD, 2011-2013. MANY MODELS WERE RECALLED FOR THIS SAME PROBLEM. HOWEVER, WHEN I CALLED TWO DIFFERENT DEALERSHIPS THEY SAID OUR 2011 WAS NOT COVERED. THE DEALERSHIP SAID IT WAS ONLY THOSE WITH CERTAIN VIN NUMBERS. SO, OUR VEHICLE NOT ONE OF THE 445,000 RECALLED, HAS THE SAME PROBLEM, SAME SAFETY ISSUES IS NOT COVERED. FORD KNOWS THERE'S A PROBLEM, BUT THEY ARE FAILING TO ADMIT IT. WE HAVE JUST OVER 71000 MILES ON THIS VEHICLE. LIKE MANY OTHER BEFORE US I AM COUNTING ON THE NTSB TO ENCOURAGE FORD TO DO THE RIGHT THING AND RECALL THESE FAULTY UNSAFE ELECTRONIC POWER STEERING UNITS AND REPLACE THEM. WHEN YOU HAVE 445000 PROBLEMS YOU HAVE A PROBLEM. THE INCIDENT HAPPENED ON A SECONDARY ROAD AS WELL AS STATIONARY PARKED. I'M GLAD I WAS TEST DRIVING IT FOR MY WIFE NO WAY COULD SHE COULD OF TURNED THE WHEEL. THANK YOU

Mileage: 71,000

ELECTRONIC STEER ASSIST FAULT WARNING CAME ON WHILE SON DRIVING VEHICLE AND POWER STEER WHEN OUT AND HE LOST CONTROL AND ALMOST CRASHED

Mileage: 176,000

POWER STEERING ASSIST FALT FAULT NOTICE DISPLAYED INTERMITTENTLY AT STARTUP NORMALLY CLEARING WITH 2ND START. THIS EVENTUALLY RESULTED IN TOTAL FAILURE OF THE POWER STEERING.

Mileage: 86,579

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE HER NEPHEW WAS DRIVING AT APPROXIMATE 60 MPH, THE VEHICLE LOST POWER STEERING FUNCTIONALITY AND DRIFTED TO THE RIGHT OF THE ROAD WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT'S NEPHEW WAS ABLE TO POWER OFF THE VEHICLE HOWEVER IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSIS OR REPAIRS. A DEALER WAS NOTIFIED AND INFORMED THE CONTACT THE REPAIRS TO REPLACE THE ELECTRONIC POWER STEERING WOULD BE $2,000. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 159,000.

Mileage: 159,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS SERVICED AT KIRK AUTO COMPANY (235 STATE HWY 7 FRONTAGE RD, GRENADA, MS 38901). THE CONTACT STATED THE FUEL TANK WAS LEAKING FUEL ONTO THE GROUND. THE CONTACT ALSO MENTION WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITH THE POWER STEERING WARNING LIGHT ILLUMINATING. THE CONTACT STATED THAT THE FUEL TANK WAS STILL LEAKING FUEL AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR SERVICE. THE DEALER DIAGNOSED THE FAILURE AS A CRACKED FUEL TANK THAT NEEDS TO BE REPLACED. THE CONTACT MENTIONED THAT SHE SUSTAINED INJURIES TO THE RIGHT HAND THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 234,069.*DT*JB

Mileage: 234,069

I STARTED MY CAR UP AND THE WARNING CAME ON SAYING POWER STEERING ASSIST DEFAULT.I CAN NOT TURN THE WHEEL IT IS VERY HARD TO STEER.I BROUGHT THIS CAR USED FROM THE FORD DEALERSHIP ON 09/24/18.MY CAR WAS STATIONARY BUT IT COULD HAVE HAPPEN ON THE HIGHWAY I AM GLAD IT DID NOT AT 70 YEARS OLD I THANK GOD.IT IS THE ELECTRIC POWER STEERING ASSIST IN THESE FORD CARS AND THEY ARE DANGEROUS I WANT MY CAR FIXED BY FORD.

Mileage: 138,000

LAST NIGHT WHILE DRIVING THRU THE CITY, A DASHBOARD LIGHT CAME IN INDICATING THERE WAS A PROBLEM WITH MY POWER STEERING AND IT BECAME VERY DIFFICULT TO STEER MY CAR. WHEN I TURNED THE CAR OFF AND THEN RESTARTED IT, THE STEERING WAS NORMAL, BUT A FEW MINUTES LATER, THE STEERING STIFFENED AGAIN AND THE WARNING LIGHT CAME BACK ON. LUCKILY, I GOT HOME SAFELY, WITH A LOT OF EFFORT. BUT, THUS IS A VERY DANGEROUS MALFUNCTION. I UNDERSTAND THAT THERE IS A RECALL ON THIS ISSUE, BUT MY VIN ISN'T INCLUDED. WHY?

Mileage: 88,000

SERVICE POWER STEERING LIGHT CAME ON WHILE DRIVING ON THE STREET AND IT WAS HARD TO STEER THE CAR.

Mileage: 170,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE POWER STEERING ASSIST FAULT WARNING LIGHT DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.

Mileage: 125,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT ABOUT 30 MPH, THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DRIVER PULLED INTO THE PARKING LOT AND THE VEHICLE EXPERIENCED THE POWER STEERING FAILURE. THE CONTACT CALLED THE CHARLIE HENDERSON FORD, INC. LOCATED AT 105 U S 90, WAVELAND, MS 395760 AND WAS INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE AND THEREFORE NOT COVERED BY A WARRANTY PROGRAM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED. THE FAILURE MILEAGE WAS APPROXIMATELY 192,000.

Mileage: 192,000

WHILE PULLING OUT OF A PARKING SPOT MY POWER STEERING FAILED -WITH NO POWER ASSIST. I SHUT THE CAR OFF BRIEFLY AND RESTARTED IT AND THE STEERING WAS NORMAL. THE NEXT STOP WAS30 MINUTES LATER AND THE SAME THING HAPPENED EXCEPT THIS TIME THE POWER STEERING DID NOT RETURN. WARNING MESSAGES, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRACK" APPEARED. LOOKING UP RECALL INFORMATION, MY VEHICLE'S PROBLEM EXACTLY MATCHED RECALL # 15V340000 ISSUED IN 2015. HOWEVER, MY LOCAL FORD DEALER STATED MY CAR WAS NOT INCLUDED IN THE RECALL BECAUSE OF WHERE IT WAS MANUFACTURED. THE RECALL SEEMS TO BE A SCAM WITH AN "EASY OUT" FOR FORD ON THIS DANGEROUS CONDITION. IT SHOULD BE EXPANDED TO COVER THE REAL-WORLD FORD OWNERS WHO ARE STUCK WITH AN UNSAFE VEHICLE WHILE BEING TOLD THEIR VEHICLE WAS MADE IN THE WRONG FACTORY TO BE COVERED. UNLESS THERE IS AN ACTION TAKEN ON THIS SCAM, WE ARE STUCK WITH AN UNWARRANTED $2000 REPAIR BILL. AND WE HAVE NO CHOICE OTHER THAN TO TRY TO FIND USER-FRIENDLY MANUFACTURERS AND HOPE THAT THE NHTSA DOES ITS JOB.

Mileage: 115,600

ON THIS SATURDAY ON MY WAY TO THE STORE I GOT A ALERT IN THE NOTIFICATION PANEL TO SERVICE MY POWER STEERING. I PARKED IN THE FAMILY DOLLAR PARKING LOT AND WENT IN THE STORE AND GOT SOME POWER STEERING FLUID BUT THERE WAS NO WHERE TO PUT IT SO I RETURNED IT. WHEN I GOT IN THE CAR AND TRIED TO PULL OFF THE STEERING WHEEL WOULDN'T MOVE. IT STILL WONT MOVE NOW.

Mileage: 150,000

OIL, ABS, AND TRACTION CONTROL LIGHTS CAME ON. "SERVICE ADVANCEDTRAC" CODE ON DASH. NO POWER STEERING.

Mileage: 140,000

I WAS DRIVIN WHEN MY CAR STARTED FLASHING SERVICE POWER STEERING AND SEVICE POWER TRAC. THE STEERING GOT A LITTLE STIFFER, WHEN I STARTED THE CAR BACK AFTER PUTTING GAS IN THE POWER STEERING WAS COMPLETELY OUT. THERE IS A RECALL ON THEM FROM 2010 TO 2015, BUT I HAVE NOT RECIEVED ANYTHING ABOUT IT AND WHEN I SEARCH VIN IT SHOWS THERE IS NO RECALLS. I DONT UNDERSTAND WHY MY FUSION IS NOT RECALLED BUT DOES HAVE THE PROBLEM.

Mileage: 115,000

I BEGAN GETTING POWER STEERING FAILURE ERROR MESSAGES ABOUT A YEAR AGO ON MY 2011 FORD FUSION. THEY WOULD ONLY OCCUR WHEN I STARTED MY CAR, BUT I WOULD CUT THE ENGINE OFF AND OPEN THE DOOR AND THE ERROR WOULD GO AWAY. A WEEK AGO, THE ERROR CAME ON AND HAS STAYED. I HAVE NO POWER STEERING AND FORD IS TELLING ME MY VEHICLE IS NOT UNDER RECALL BASED ON THE VIN. IT WILL COST APPROXIMATELY $2,000 TO REPAIR. I DON'T UNDERSTAND HOW THERE IS A RECALL FOR THIS PROBLEM ON 2011 FORD FUSIONS, BUT MY CAR DOESN'T QUALIFY. HOW CAN FORD REFUSE TO REPAIR A KNOWN ISSUE WITH THIS VEHICLE WHEN THEY KNOW THIS IS A PROBLEM THEY CREATED WHEN MANUFACTURING THIS VEHICLE. IF I HAVE TO BUY A NEW CAR, IT WON'T BE WITH FORD WHICH IS FRUSTRATING BECAUSE I LOVE MY CAR.

Mileage: 123,000

ON JANUARY 13, 2020 AT APPROXIMATELY 5:30 AM I, [XXX]., WAS DRIVING EAST BOUND ON INTERSTATE 40 LOCATED IN NORTH CAROLINA. I WAS TRAVELING FROM EXIT 47 TO EXIT 123 FOR WORK. I WAS TRAVELING AT A SPEED OF APPROXIMATELY 71 MPH (POSTED SPEED OF 70 MPH). WHILE DRIVING ALONG INTERSTATE 40, JUST WEST OF EXIT 86, MY 2011 FORD FUSION HYBRID'S STEERING SYSTEM LOCKED UP. AT THE MOMENT THE STEERING SYSTEM LOCKED UP IT FORCED ME OFF THE HIGHWAY. I WAS ABLE TO PREVENT THE VEHICLE FROM RECEIVING ANY DAMAGE BY EASING ON THE BRAKES. IT WAS HARD TO CORRECT THE DIRECTION IN WHICH THE VEHICLE HAD BEGAN TRAVELING ONCE THE STEERING SYSTEM LOCKED BUT I DID MANAGE TO GET IT SAFELY STOPPED. I THEN GOT THE VEHICLE TURNED AROUND AND DROVE IT STRAIGHT TO ASHEVILLE FORD. THEY PERFORMED A MULTI-POINT INSPECTION IN WHICH THEY DETERMINED THAT THE STEERING SYSTEM WOULD HAVE TO BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 84,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 20 MPH, THE STEERING WHEEL JERKED TO THE LEFT. AS A RESULT, THE VEHICLE VEERED OFF THE ROAD AND CRASHED INTO THE CURB. THE SERVICE POWER STEERING NOW AND ADVANCE TRACK WARNING MESSAGES WERE DISPLAYED. THE PASSENGER SUSTAINED INJURIES TO THE NECK AND MEDICAL ATTENTION WAS PROVIDED. THERE WAS NO POLICE REPORT FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT CALLED DUTRO FORD-LINCOLN LOCATED AT 132 S 5TH ST, ZANESVILLE, OH 43701; PHONE NUMBER (740) 452-6334 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 166,000.

Mileage: 166,000

I DROVE MY CAR TO THE NEXT TOWN OVER RUNNING ERRANDS AND MY FUSION MAKES AN ALARM SIMILAR TO A LOW FUEL BUT MORE URGENT SOUNDING. THE CLUSTER READS SERVIVLCE POWER STEERING NOW AND SERVICE ADVANCE TRAC. I LOST POWER STEERING/ ASSISTANCE AND WITH ADVANCE TRAC OFF I KNOW I HAVE NO STABILITY CONTROL OR TRACTION CONTROL. LUCKILY I WAS DRIVING BECAUSE I CAN SAY WITH CONFIDENCE MY WIFE COULD NOT HAVE TURNED THE CAR OFF THE ROAD TO SAFETY WITH IT BEING FRONT WHEEL DRIVE. WE ARRIVED AT OUT DESTINATION AND MY ARMS WERE BURNING FROM FIGHTING IT INTO A TIGHT PARKING SPOT. I LEFT IT OFF FOR A WHILE AND TRIED AGAIN AND THE SERVICE POWER STEERING NOW WARNING WAS BACK. I BUILT UP THE STRENGTH TO MAKE THE DRIVE BACK HOME. ENTERING THE ROAD AT 10 MPH THE SERVICE ADVANCE TRAC NOW WARNING GOES OFF. WE MADE IT HOME SAFELY AND I DON'T WANT MY 3 YEAR OLD DAUGHTER TO GET BACK IN IT UNTIL IT'S REPAIRED. I CALLED FORD AND THEY SAID THERE WAS NO RECALL AND I DID MY RESEARCH BEFORE TALKING TO THEM AND I SAID "HOW IS THIS NOT A SAFETY RECALL, I'VE READ ON FORUMS THIS IS A $2000 REPAIR" AND HE AGREED LIKE HE KNEW EXACTLY WHAT MY ISSUE WAS.

Mileage: 83,700

DRIVING HOME FROM WORK. INTERSTATE HIGHWAY. SERVICE ADVANCE TRAC LIGHT CAME ON. SHORTLY AFTERWARDS, SERVICE POWER STEERING CAME ON. LIGHTS ON DASH SHOWING YELLOW CAR SWERVING. SLOWED DOWN TO MAKE SENSE OF IT AND STEERING WHEEL WOULD NOT TURN WITHOUT GREAT EFFORT. 1 WEEK BEFORE THIS, SERVICE ENGINE LIGHT WAS ON AND LOCAL GARAGE TOLD ME THE CODE SAID PROBLEM WITH FUEL CAP(WHICH IT DOES NOT HAVE). NOW I HAVE LOOKED AT RECALLS AND FORD SAYS MY CAR WAS BUILT IN AUGUST,2010, BUT VIN COVERED ON THIS RECALL STARTS IN SEPTEMBER, 2010.SO NOW CAR IS DISABLED AND HAVE TO PAY TOW CHARGES TO GET IT HOME, THEN TO DEALERSHIP WHERE IT LACKS BEING COVERED BY A FEW DAYS, THEN ALMOST $2000 IN REPAIRS THAT I CAN'T AFFORD. LUCKY NO ONE WAS INJURED OR KILLED.

Mileage: 103,222

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED WITH THE POWER ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO MIKE RAISOR FORD 2051 SAGAMORE PKWY S, LAFAYETTE, IN 47905 (765) 447-9444, WHERE IT WAS DETERMINED THAT THE POWER STEERING CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V340000 ( STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

THE POWER STEERING JUST WENT OUT SAYING THAT IT NEEDED TO BE CHECK AND IT HAD JUST BEEN AT A MECHANIC FOR ANOTHER PROBLEM WITH THE BREAKS

Mileage: 152,201

I WAS DRIVING ON THE HIGHWAY AND THEN A INDICATOR APPEARED SAYING 'SERVICE POWER STEERING NOW.' I THEN REALIZED THAT MY STEERING WHEEL HAD BECOME STIFF AND IT HAD LOCKED UP. LUCKILY I WAS CLOSE TO HOME HOWEVER, IT BECAME VERY DIFFICULT TO MAKE TURNS ONCE I GOT OFF OF THE HIGHWAY. THERE IS CURRENTLY NO RECALL ON MY 2011 FORD FUSION REGARDING THIS MATTER. THIS IS OBVIOUSLY A SAFETY ISSUE AND IT NEEDS TO BE DEALT WITH.

Mileage: 74,960

THERE WHERE RECALLS AWHILE BACK. AND ONE IT HAD TO DO WITH THE FUEL SYSTEM WHEN I DID THE RECALL FOR IT A YEAR LATER I HAD THE SAME ISSUE TOOK IT TO FORD AN THEY WANT ME TO PAY OVER 500 FOR IT WHEN IT WAS A RECALL THE FUEL LIGHT CAME ON IT SAYS CHECK FULE INLET. IT HAS DISAPPEARED NOW AN THE CHECK ENGINE LIGHT WENT AWAY. THERE WAS A RECALL FOR THE POWER STEERING. MY STEERING WHEEL IS LOCKING IT SAID THAT POWER STEERING LOCKED. AND THEY SAID THAT I CANT DO THE RECALL. I HAVE A 2011 FORD FUSION SE. AND THE ONLY RECALL THEY SAID WAS THERE WAS FOR THE AIR BAGS. I WANT TO KNOW WHY I CANT GET THESE THINGS FIXED. I ONLY HAVE ONE CAR ON A FIXED INCOME I OWN THE CAR. AN NOW I NEED ANSWERS

I WAS DRIVING INTO A LEFT TURN AT A GREEN LIGHT AND THE POWER STEERING WENT OUT, LUCKILY I WAS GOING SLOW ENOUGH TO FIGHT WITH THE STEERING WHEEL TO MAKE THE TURN. IT COULD HAVE EASILY BEEN AN ACCIDENT IF I WAS NOT AWARE OF CARS AND HOW THEY FUNCTION. THAT WAS ABOUT A WEEK AGO AND NOW TODAY THE SAME THING HAPPENED EXCEPT I WAS MAKING A RIGHT TURN AND I WAS NOT ABLE TO STAY ON MY SIDE OF THE STREET BECAUSE OF HOW TOUGH IT WAS TO TURN, NO CARS WERE AROUND SO I JUST STOPPED AND TURNED THE CAR OFF FOR A MIN THEN WHEN I STARTED IT BACK UP IT WAS LIKE NOTHING HAPPENED.

Mileage: 132,432

TWO TIMES IN THE PAST WEEK MY POWER STEERING ASSIST FAULT HAS POPPED UP ON MY DASHBOARD AND MY STEERING WHEEL HAS BEEN LOCKED UP. AFTER TURNING IT OFF AND LEAVING IT FOR A FEW HOURS AND TRYING AGAIN IT'S FINE LIKE IT NEVER HAPPENED. BUT BEING IT IS ELECTRICAL I CAN NOT JUST PUT FLUID IN IT. THIS ISSUE CONCERNS ME BECAUSE I DO NOT KNOW IF I WILL BE DRIVING DOWN A HIGHWAY AND ALL OF A SUDDEN IT WILL POP UP AND LOCK MY STEERING UP OR I WILL BE STRANDED SOMEWHERE. SINCE IT JUST POPS UP AND GOES AWAY EVENTUALLY THIS IS A MAJOR ISSUE!

Mileage: 177,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE RECALL REPAIR WAS COMPLETED BY AN UNKNOWN DEALER IN WOODSTOCK, VA. WHILE THE CONTACT'S FRIEND WAS DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER AND THE STEERING WHEEL SEIZED. IN ADDITION, THE TRACTION CONTROL INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS PREVIOUSLY PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT PROVIDED.

Mileage: 120,000

GETTING CODE "POWER STEERING ASSIST FAULT " ON THE DASH BOARD READ OUT. THE STEERING STOPS WORKING AND CAN'T TURN THE STEERING WHEEL. IF I TURN OFF THE CAR AND RESTART THE CAR, THE STEERING STARTS WORKING AGAIN. THIS HAPPENED WHILE THE CAR WAS MOVING (DRIVING THE CAR) ON A CITY STREET.

Mileage: 2

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO TURN LEFT FROM A STOPPED POSITION, THE POWER STEERING SEIZED AND NEARLY CAUSED A HEAD ON COLLISION. AFTERWARDS, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO BE STEERED TO THE SIDE OF THE ROAD AND THE CONTACT MANAGED TO DRIVE HOME. GEORGE COLEMAN FORD (47 PLAZA DR, TRAVELERS REST, SC 29690, (864) 834-6090) SCHEDULED A LOANER VEHICLE FOR THE CONTACT AND DISCOVERED THAT THE VEHICLE EXCEEDED THE WARRANTY BY 1,000 MILES. THE MANUFACTURER WAS NOT GOING TO COVER THE REPAIRS AND THE ENTIRE STEERING RACK AND PINION SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THEY WOULD NOT COVER THE FAILURE EVEN THOUGH IT DID NOT APPEAR BEFORE THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 151,088.

Mileage: 151,088

HARD TO TURN THE WHEEL WHEN DRIVING. DIDN'T START TILL I WAS TAKING A TRIP.

Mileage: 902,300

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN THE CONTACT'S DAUGHTER STARTED THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING CEASED TO OPERATE. WHEN THE CONTACT RESTARTED THE VEHICLE, THE WARNING INDICATOR WAS NOT ILLUMINATED AND THE POWER STEERING BEGAN TO OPERATE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

WHY DRIVING MY CAR I LOST MY POWER STEERING AND ALMOST GOT IN BAD ACCIDENT. TOOK TO DEALER AND COST ME $200 JUST DIAGNOSE TO FIND OUT GOING COST $2200 TO FIX. THE POWER STEERING ASSEMBLY. LOOK UP ON RECALLS TO FIND OUT 2011-2012 FORD FUSIONS HAS RECALL FOR THAT. BUT FIND OUT THAT MY 2011 FORD FUSION NOT COVERED BY VIN NUMBER LOOK UP. THIS CAR VERY UNSAFE TO DRIVE ANY MORE WITH OUT FIXING AND IF I GET FIXED IS IT GOING HAPPEN AGAIN BECAUSE INVESTIGATING THE PROBLEM THE EXHAUST ON CATALEPTIC CONVERTER IS 3' INCHES FROM ELECTRIC STEERING ASSEMBLY AND MAKES IT GET TO HOT FRY'S THE MODULE FOR STEERING.

Mileage: 110,000

ONE NIGHT I WAS DRIVING IN THE CITY TO RUN SOME ERRANDS. THE VEHICLE WAS IN MOTION APPROXIMATELY 30 TO 35 MILES PER HOUR IN A MAIN STREET WHEN I SUDDENLY HEAR A SOUND COMING FROM MY VEHICLE ALERTING ME THAT THE WRENCH LIGHT DETECTED A MALFUNCTION. AT THE MOMENT I WAS ALERT AND VIEWING MY DASH REGARDING THE ILLUMINATION IT THREW UNTIL I SUDDENLY FELT MY STEERING GEAR BECOME REALLY STIFF AND PULLING ME TO THE SIDE NEAR THE CURB REALLY FAST. I HAD LOST CONTROL OF MY VEHICLE TO STEER THAT RESULTED IN MY VEHICLE JUMPING UP THE CURB AND COLLIDING WITH A LIGHT POLE DAMAGING THE PASSENGER SIDE OF MY FRONT BUMPER AND PASSENGER FRONT AND REAR DOOR. THE MAJORITY OF THE DAMAGE HAPPEN TO MY VEHICLE WHICH LEFT SCRATCHES, DENTS, AND PAINT AND BODY DAMAGE TO PRETTY MUCH THE RIGHT SIDE OF MY VEHICLE. THE LIGHT POLE CONSIDERING THE IMPACT FROM JUMPING UP THE CURB ASSISTED IN NOT CAUSING ANY STREET DAMAGE TOWARD THE STREET LIGHT. I REPORTED THE INCIDENT IMMEDIATELY TO MY INSURANCE COMPANY TO FILE A CLAIM. EVENTUALLY I WAS INFORMED BY A FEW OF MY COWORKERS THAT THERE WAS A RECALL ISSUED ABOUT THE STEERING GEAR ON THE 2011 FORD FUSIONS. I TOOK IT TO MY FORD DEALER IN WHICH WAS A REALLY HORRIBLE EXPERIENCE SINCE THEY AUTOMATICALLY CLOSED THERE DOOR IN MY FACE WHEN I INFORMED THEM ABOUT THE STEERING GEAR ISSUE AND RECALL. THERE EXCUSE WAS MY VIN DID NOT MATCH THE RECALL ISSUED SO THERE WAS NOTHING THEY CAN DO. FORD THEN QUOTED ME OVER $2000 FOR PARTS AND LABOR AND PROGRAMMING. I WAS SO PISSED AND LEFT EMPTY HANDED SINCE DOWN THE ROAD I HAD NO CHOICE BUT TO PURCHASE THE STEERING GEAR AND YET TO STILL SELL ME A DEFECTIVE ONE THAT I HAD AN OUTSIDE SHOP PERFORM THE WORK TWICE. AFTER MY REPAIRS I SPOKE TO THE SERVICE MANAGER FOR A REIMBURSEMENT IN WHICH TILL THIS DAY, THEY DO NOT WANT TO ISSUE ME ONE.

Mileage: 94,000

POWER STEERING ASSIST FAULT WAS DISPLAYED AND THE POWER ASSIST WAS DISABLED LEAVING ME WITH MANUAL STEERING WHICH COULD LEAD TO A CRASH. FORD MOTOR CUSTOMER SERVICE SAID THAT THERE WAS NO RECALL ON MY VEHICLE. FORTUNATELY MY VEHICLE WAS STATIONARY WHEN THIS OCCURED.

Mileage: 89,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S GRANDDAUGHTER WAS DRIVING 70 MPH, THE STEERING WHEEL BECAME INOPERABLE AND VEERED INTO THE MEDIAN. ALL THE INSTRUMENT PANEL INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO BRADFORD FAIRWAY SALES (472 E MAIN ST, BRADFORD, PA 16701, 814-368-7166) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

WHILE I WAS DRIVING I GOT A WARNING MESSAGE SAYING THAT I POWER STEERING FAILURE AND SERVICE ADVANCETRAC. MY STEERING WHEEL WAS TOO TIGHT TO EVEN A MAKE A TURN.

Mileage: 110,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE STEERING LOST POWER AND THE SERVICE POWER STEERING NOW INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO YORK FORD RENTALS (781-231-1945, LOCATED AT 1481 BROADWAY, SAUGUS, MA 01906) WHERE IT WAS DIAGNOSED THAT THE GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

Mileage: 118,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING NOW WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT EXTRA STRENGTH WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. RON TIRAPELLI FORD (4355 W JEFFERSON ST, SHOREWOOD, IL 60431, (815) 725-3033) AND ROD BAKER FORD SALES INC. (16101 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 436-5681) WERE NOTIFIED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000. *PM*JB

Mileage: 186,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING NOW WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT EXTRA STRENGTH WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. RON TIRAPELLI FORD (4355 W JEFFERSON ST, SHOREWOOD, IL 60431, (815) 725-3033) AND ROD BAKER FORD SALES INC. (16101 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 436-5681) WERE NOTIFIED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000. *PM*JB

Mileage: 186,000

SPORADICALLY UPON STARTUP I WOULD GET A POWER STEERING ASSIST FAILURE WARNING WITH CAR REVERTING TO MANUAL STEERING. REBOOTING THE CAR WOULD CLEAR THE FAULT. TOOK IT BACK TO THE DEALER I PURCHASED IT FROM, THEY PULLED CODES AND SAID THEY COULD NOT FIND A PROBLEM. THIS HAPPENED EVERY FEW WEEKS FOR THE NEXT YEAR. LAST WEEK THE FAULT REAPPEARED ACCOMPANIED BY WARNING THAT ADVANCE TRAC NEEDED SERVICING AND DID NOT CLEAR WITH REBOOTS OF THE VEHICLE. CAR WAS STILL DRIVABLE WITH MANUAL STEERING. MADE APPOINTMENT WITH JACK MADDEN FORD IN NORWOOD, MASS TO HAVE THEM REPAIR THE ISSUE ON 26 NOV 2019. I SEE THAT THIS EXACT SET OF FAILURES MATCHES RECALL #15V340000, BUT WHEN I LOOK UP MY VIN, MINE IS NOT INCLUDED IN THAT RECALL. SOUNDS LIKE THE RECALL NEEDS TO BE EXPANDED.

Mileage: 30,000

WHEN TRYING TO START VEHICLE, POWER STEERING ASSIST FAILURE NOTIFICATION COMES ON AND POWER STEERING IS DISABLED. CAR MUST MUST BE TURNED OFF AND RESTARTED TO TURN OFF NOTIFICATION AND ENABLE POWER STEERING. THIS HAS HAPPENED ON SEVERAL OCCASIONS ALREADY. THERE IS A RECALL ON THE POWER STEERING CONTROL MODULE FOR THE 2011 FORD FUSION BUT NOT FOR MY SPECIFIC VIN NUMBER. THE RECALL NUMBERIS 1518. THE DATE NOTED IN REPORT, NOVEMBER 15, 2019 WAS THE LATEST INCIDENT. IT HAPPENED TWICE THAT DAY.

Mileage: 82,601

THE POWER STEERING JUST WENT OUT . I WAS STOPPED AT A STORE , WHEN I WENT TO DRIVE OFF IT WAS VERY HARD TO STEER

Mileage: 128,000

DRIVING TODAY AND POWER STEERING FLASHED ON DASH AND STEERING LOCKED UP COULD NOT TURN THE WHEEL EITHER WAY I SEE THERE ARE A LOT OF COMPLAINTS ON THIS ISSUE AND RECALLS DON'T KNOW WHAT TO DO. WHEN LOOKED UP RECALL USING VIN NOTHING CAME UP BUT I SEE ALL THESE COMPLAINTS THAT ARE EXACTLY WHAT HAPPEN TO MY CAR. VERY DANGEROUS THE STEERING JUST LOCKED UP. THANK GOD I WASN'T GOING FAST BECAUSE MY CHILDREN WHERE WITH ME WHEN THIS HAPPEN. HAD TO TURN CAR OFF AND WHEN STARTED IT AGAIN IT WAS FINE BUT I SEE THAT IT WILL HAPPEN AGAIN AND AGAIN TIL THE CAR WHILE NO LONGER BE DRIVABLE EVERYONE SAID ON HERE. SO WHY IS THIS NOT RECALLED. VERY DANGEROUS ISSUE.

Mileage: 125,000

TWO ISSUES: WHILE DRIVING ERROR MESSAGE MAINTENANCE POWER STEERING NOW CAME ON. AUTOMATIC STEERING WENT. TWICE AGAIN AFTER THE MECHANIC RESET IT. EXTREMELY DIFFICULT TO TURN. COULD BE EXTREMELY DANGEROUS. I TOOK THE CAR TO THE LOCAL DEALER, (WALKER FORD, CLEARWATER, FL) AND ALTHOUGH THERE IS A RECALL IT DOESN'T APPLY TO MY VEHICLE. VERY EXPENSIVE TO FIX, IN THE $2000 RANGE. THE OTHER PROBLEM WHICH IS THE FIRST REASON WE WENT TO THE MECHANIC. THE FRONT END HAS BEEN MAKING NOISES, CREAKING AND CRUNCHING WHEN MAKING TURNS OR COLD. THAT ISSUE NEEDS CONTROL ARM REPLACED WHICH IS CONNECTED TO THE SUBFRAME VERY COSTLY. I HAVE SEEN BOTH THESE ISSUED ADDRESSED IN NUMEROUS COMPLAINTS ONLINE. FRONT SUSPENSION CONTROL ARM PROBLEM OF THE 2012 FORD FUSION 2 FAILURE DATE: 03/02/2019 THIS BELOW IS WHAT HAPPENED IN DETAIL. THE LOW TIRE PRESSURE LIGHT CAME ON INSIDE THE DASH AS I WAS DRIVING SO I DROVE ABOUT TO GET AIR. AFTER I PUT AIR IN THE TIRE,STARTED THE CAR AND IMMEDIATELY GOT A WARNING THAT POWER STEERING NEEDED SERVICING. THEN GOT ANOTHER WARNING THAT ADVANCE TRACK NEEDED SERVICING. ALL HAPPENED AT THE SAME TIME AND THE POWER STEERING WAS COMPLETELY GONE OUT. CONTROLLING RACK NEEDS REPLACING. 2000 THE SERVICE DEPT SAID THE GEAR INSIDE THE POWER STEERING RACK HAS GONE BAD AND THE CONTROL ARMS IT SITS ON HAS WORN OUT THE GEAR THEREFORE NEEDING FRONT LOWER CONTROL ARMS COSTING $1500

Mileage: 117,158

THE STEERING ASSIST ERROR CODE CAME ON. THE RECALL SAYS FOR 2011 FORD FUSION . HOW DO I FIND OUT THE PART # THAT IS FAULTY. THE CAR HAS LESS THAN 40,000 MILES ON IT. HOW DO THEY KNOW EVERY PART THAT HAS BEEN PUT ON THAT CAR. IT IS AN ISSUE AND THEY SAY MINE IS NOT ON THE LIST????

2011 FORD FUSION AFTER STARTING FROM COLD START THE CAR WILL NOT STEER. IT IS STUCK IN LOCK POSITION. THIS HAS HAPPENED AT LEAST THREE TIMES BUT THAT POWERSTEERING ASSIST FAILURE DIDNT COME UNTIL LAST WEEK. WHEELS ARE STRAIGHT NOT NOT TURNED EXTREME LEFT OR RIGHT AND THE STEERING WHEEL WILL STICK IN STRAIGHT POSITION. NOT ABLE TO TURN STEERING WHEEL RIGHT OR LEFT. THIS HAS HAPPENED THREE TIMES THAT I CAN RECALL. I PURCHASED THE CAR WITH 24K IN AUG 2016. THE CAR NOW HAS 64K AND SAT FOR @8MOS LAST YEAR DUE TO THE TOKATA RECALL.I SEE A RECALL BUT MY VIN DOES NOT SHOW UP ALTHOUGH IT HAS THE SAME SYMPTOMS AS OTHER 2011 FORD FUSIONS RECALL 422,814 MODEL YEAR 2011 TO 2013 FUSION, FLEX AND LINCOLN MKS AND MKT, MODEL YEAR 2011 TO 2012 LINCOLN MKZ AND 2011 MERCURY MILAN VEHICLES FOR A POSSIBLE ELECTRICAL ISSUE THAT CAN LEAD TO STEERING DIFFICULTIES. THE MANUFACTURER SAYS THE ISSUE ' AN INTERMITTENT ELECTRICAL CONNECTION IN THE STEERING GEAR ' CAN RESULT IN LOSS OF ELECTRIC POWER STEERING ASSIST WHILE DRIVING. IF THE LOSS OF POWER STEERING OCCURS, THE SYSTEM DEFAULTS TO MANUAL STEERING MODE MAKING IT DIFFICULT TO STEER AND INCREASING THE RISK OF A CRASH. THE POWER STEERING ASSIST FAILURE LIGHT CAME ON. THE FOURTH TIME IT HAPPENED AT WORK AND VEHICLE WAS STATIONARY AND WHEEL WOULD NOT UNLOCK. I TURNED THE CAR OFF AND IT SEEMED TO RESET ITSELF.

Mileage: 64,000

POWER STEERING ASSIST FAULT WOULD RANDOMLY OCCUR ON START UP. RESTARTING THE VEHICLE RESOLVED THIS UNTIL YESTERDAY IT WENT OUT WHILE DRIVING. IT WENT OUT AT 55 MPH ON A PAVED ROAD. I WAS ABLE TO CONTROL THE VEHICLE AND GET IT HOME. NO AMOUNTING OF RESTARTING SOLVES THIS ANYMORE. IT SEEMS A TON OF PEOPLE ARE HAVING THIS HAPPEN AT A WIDE RANGE OF MILEAGES.

Mileage: 97,000

IN THE MORNING I TURNED ON MY CAR AND THE POWER STEERING WAS SO HARD TO MOVE, STARTED GETTING ERROR MESSAGES "POWER STEERING ASSIST FAULT" AND "ADVANCETRAC". THE VEHICLE WAS PARKED WHERE I ALWAYS PARK IT ON THE CITY STREET. I CAN'T MAKE A NORMAL TURN WITHOUT BACK UP SEVERAL TIMES TO MAKE A GOOD TURN. HAVE TO USE 2 HANDS TO TURN AND CURVES CAN'T MAKE IT, HAVE TO SLOW DOWN COMPLETELY. TOOK IT TO THE DEALER BUT SAID IT WAS NOT FIXABLE DUE TO MILAGE.

Mileage: 165,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY FAILED. THE DRIVER ATTEMPTED TO TURN THE VEHICLE AND DROVE OFF THE ROAD. THE UNDERCARRIAGE OF THE VEHICLE STRUCK THE GROUND ABRUPTLY AND WAS DAMAGED. THE DRIVER'S NECK WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN BACK TO THEIR HOME WHERE IT LATER FAILED TO RESTART. SONORA FORD (LOCATED AT 13254 MONO WAY, SONORA, CA 95370, 209-532-5593) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 96,700.

Mileage: 96,700

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S FATHER WAS DRIVING 60 MPH, THE STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO TAYLOR FORD OF WAYNESVILLE (828-452-5111, LOCATED AT 524 RUSS AVE, WAYNESVILLE, NC 28786) WHERE THE TECHNICIAN REPLACED THE AIR BAGS AND THE DRIVER'S SIDE FLOOR MAT. THE STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO STEERING RECALL. THE FAILURE MILEAGE WAS 73,000.

Mileage: 73,000

INTERMITTENT POWER STEERING ASSIST FAULT LIGHT CAME ON FOR A COUPLE MONTHS RANDOMLY UPON STARTING THE VEHICLE. AFTER TURNING THE VEHICLE OFF THEN BACK ON AGAIN IT CLEARED THE ERROR AND THE STERRING BECAME EASY. AFTER A COUPLE MONTHS OF THIS WHEN TURNING THE VEHICLE ON THE ERROR CAME AGAIN ALONG WITH ADVANCETRAC ERROR AND THE STEERING IS GONE AND THE ERRORS CODES STAY. FORD SAID THE STEERING GEAR NEEDS REPLACEMENT AND IT'S COSTING ME $2,000 TO FIX. NOT SURE WHY IT'S NOT UNDER RECALL SINCE IT'S THE SAME ISSUE AS THE OTHERS AND IT ONLY HAS 39,000 MILES ON IT. $2,000 IS A TON OF MONEY.

Mileage: 39,200

THE STEERING WHEEL STARTED TO JERK. SHORTLY AFTER THIS HAPPENED, THE POWER STEERING STOPPED WORKING ENTIRELY. THE INSTRUMENT PANEL DISPLAYED A NOTICE THAT SAID SERVICE POWER STEERING NOW. THE TCS LIGHT CAME ON WHEN THE POWER STEERING STOPPED WORKING.

Mileage: 100,000

I HAVE PURCHASED FORD FUSION AND FORD FAILED TO HONOR 2011 FORD FUSION NHTSA RECALL ON STEERING, ELECTRIC POWER STEERING, BY FALSELY CLAIMING THAT SOME DAMAGE WAS PREVENTING THEM TO REPLACE THEIR FAULTY STEERING, YET FAILED TO DEMONSTRATE TO DAMAGE.

POWER STEERING TO THIS CAR WENT ON ME AS I WAS DRIVING HOME FROM WORK. THIS IS VERY DANGEROUS . I SEE I AM NOT THE ONLY ONE THAT IS HAVING ISSUES WITH THIS, THERE NEEDS TO BE A RECALL DONE ON THIS AS I AM NOT PAYING 1800 ON THIS PART WHEN IT ISN'T JUST MY CAR.

Mileage: 90,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 70 MPH, THE POWER STEERING BECAME INOPERABLE. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE MANUFACTURER STATED THAT THE PREVIOUS OWNER HAD THE VEHICLE REPAIRED PER AN UNKNOWN RECALL. THERE WERE NO CURRENT RECALLS ON THE VEHICLE. THE VEHICLE WAS TOWED TO DAVIS FORD SALES INC. (904 W MAIN ST, FULTON, MS 38843, (662) 862-3711) WHERE IT WAS DETERMINED THAT THE VEHICLE EXCEEDED THE WARRANTY MILEAGE LIMIT; THEREFORE, THE REPAIR WOULD COST $1,300. THE FAILURE MILEAGE WAS 159,000.

Mileage: 159,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 20 MPH, THE POWER STEERING SEIZED AND THE POWER STEERING ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE; HOWEVER, THE POWER STEERING WAS STIFF AND DIFFICULT TO MANEUVER. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

WHILE DRIVING ON THE STREET MAKING A SLIGHT TURN MY FORD FUSION 2011 EXPERIENCED FULL ELECTRONIC POWER STEERING FAILURE. EXTREMELY DANGEROUS. I HAD THIS SAME ISSUE 4 YEARS AGO IN DEC. 2015 (46,000 ODOMETER) WITH THE ELECTRONIC STEERING UNIT (PSCM) AND HAD IT REPLACED AND REPROGRAMMED AT THE FORD DEALERSHIP. THIS IS A VERY EXPENSIVE $1800 PART TO HAVE TO REPLACE A SECOND TIME (74,000 ODOMETER). CONTACTED THE FORD SERVICE LINE AND WAS TOLD THERE WAS NOTHING THEY COULD DO.

Mileage: 74,000

THIS CAR HAS BEEN CARRIED IN TWICE FOR LOSING POWER STEERING. IT HAPPENED AGAIN ON 09/28/19 WHERE AN ACCIDENT WAS INVOLVED. POWER STEERING WAS LOST WHILE MAKING A LEFT HAND TURN CAUSING AN ACCIDENT. COULD NOT PULL CODES OFF COMPUTER AS POWER WAS LOST BY ACCIDENT.NO AIR BAGS WERE DEPLOYED NOR DID SEAT BELT ENGAGE

Mileage: 128,000

I WAS DRIVING DOWN THE HIGHWAY ALMOST HOME WHEN A 'POWER STEERING ASSIST FAULTY' NOTIFICATION APPEARED IN THE DASH. AS I APPROACHED MY DRIVEWAY I REALIZED I COULD BARLEY TURN TO GET OUT OF THE HIGHWAY.

WHILE DRIVING ON THE INTERSTATE, THE STEERING LOCKED UP , I PUT ON MY HAZARD LIGHTS AND EASED MY WAY TO THE SHOULDER NOT CAUSING AN ACCIDENT. IT HAPPENED AGAIN AS I WAS COMING HOME I TURNED ONTO MY STREET AND BEFORE I COULD LINE THE STEERING WHEEL BACK TO IT'S PROPER POSITION IT LOCKED UP AGAIN. KNOWING THAT IT HAS AN ELECTRONIC PUMP I AUTOMATICALLY CHECKED THE FUSE. THERE WAS NOTHING WRONG. I HAD IT TOWED TO HAVE IT PUT ON A MACHINE AND I WAS TOLD IT WAS A FAULTY PUMP AND I WAS NOT THE FIRST PERSON THEY HAD TALKED TO ABOUT THIS. SO I'M MAKING THIS CONTACT BECAUSE THIS IS NOT SOME WEARING OUT OF A PART OVER TIME, THIS IS A PART THAT 'NEEDED TO BE RECALLED AND/OR SHOULD HAVE BEEN RECALLED BEFORE IT BECOMES A VERY SERIOUS INCIDENT. I FILE THIS COMPLAINT NOT ONLY FOR MYSELF BUT FOR ALL THE OTHER VEHICLES OUT THERE THAT MAY HAVE THIS SAME MALFUNCTION. NOT ONLY THOSE WITH VEHICLES BUT THE PEDESTRIANS YOUNG AND OLD WHO ARE PUT IN HARMS WAY. AS A SUGGESTION TO THE FORD MOTOR COMPANY BEFORE THEIR FOCUS IS JUST HOW MANY VEHICLES WE CAN PUT OUT AND IN RETURN THE BILLIONS OF DOLLARS BEING MADE AT THE FULL SUBJECTION OF INNOCENT HARD WORKING PEOPLE. IT'S NOT RIGHT AND SOMETHING NEEDS TO BE DONE VERY SOON. TO THIS DAY I HAVE TO LEAVE A VEHICLE PARKED THAT IS BEING PAID AND INSURED WHICH IS NOT FAIR TO ME AND I ASK THAT I'M CONTACTED SOON TO RESOLVE THIS MOST SERIOUS MATTER.

Mileage: 154,000

TL* THE CONTACT'S FATHER OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HIS FATHER RECEIVED A RECALL NOTICE IN JULY OF 2015 FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT'S FATHER TOOK THE VEHICLE TO ALL AMERICAN FORD (3306 BRIDGE AVE, POINT PLEASANT, NJ 08742, 732-451-3582) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE DEALER UPDATED THE ELECTRONIC SYSTEM AND RETURNED THE VEHICLE TO THE CONTACT'S FATHER. RECENTLY, WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED AND THE CONTACT'S FATHER HAD DIFFICULTY STEERING THE VEHICLE. FOR SOME TIME, THE CONTACT'S FATHER WAS ABLE TO RESTART THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE HAD BECOME MORE PERSISTENT. THE CONTACT'S FATHER RETURNED TO THE DEALER AND WAS INFORMED THAT HE WAS NO LONGER ELIGIBLE FOR A RECALL REPAIR. THE CONTACT'S FATHER WAS GIVEN A QUOTE OF $2,200 TO REPLACE THE POWER STEERING RACK AND PAID A $125 DIAGNOSTIC FEE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,120.

Mileage: 35,120

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO UNIVERSITY FORD (2532 102 ETHESUS CHURCH RD, CHAPEL HILL, NC) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

I'M DEALING W/THE SAME THING EVERYONE ELSE IS. FORD KNOWS THE STEERING IS BAD, REPLACES IT & THEN SAYS IT'S ONLY VALID FOR ONE YEAR. NOW, MINE HAS GONE OUT THE SECOND TIME & THEY WILL DO NOTHING. I NEARLY WRECKED MY CAR, W/MY CHILD IN IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STEERING IS RECALLED FOR MY SAME MODEL & YEAR. FORD SAYS MY VIN IS NOT COVERED, SURPRISE! I'VE ALREADY HAD THE STEERING RACK REPLACED ONCE & NOW IT'S OUT AGAIN! """"" 445K VEHICLES RECALLED FOR "POWER STEERING"

Mileage: 160,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO TEAM FORD LINCOLN (905 BRADY AVE, STEUBENVILLE, OH 43952) FOR AN UNKNOWN RECALL REPAIR. AFTER THE REPAIR, THE POWER STEERING MALFUNCTIONED AND THE DEALER REPAIRED THE VEHICLE AGAIN. THE FAILURE RECURRED; HOWEVER, THE DEALER WANTED TO CHARGE THE CONTACT $1,576 FOR THE REPAIR. THE DEALER STATED THAT THEY WOULD ONLY PERFORM A RECALL REPAIR ONCE AND/OR UP TO 12,000 MILES. THE DEALER ADMITTED THAT THE RECALL REPAIRS WERE MADE WITH RE-MANUFACTURED PARTS. THE VEHICLE WAS REPAIRED FOR A THIRD TIME AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. *CW *JS

TL* THE CONTACT'S SPOUSE OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER STEERING FUNCTIONALITY. THE CONTACT REQUIRED ADDITIONAL EFFORT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO GOLF MILL FORD (9401 N MILWAUKEE AVE, NILES, IL 60714, (847) 470-9800) WHERE IT WAS DIAGNOSED THAT THE STEERING GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

THE POWER STEERING FAILED TO OPERATE CORRECTLY AND THE DASH DISPLAYED A "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC SYSTEM" WARNING DURING STARTUP. THE ERROR REPEATED DURING SEVERAL STARTS AND FINALLY BECAME CONSTANT.

Mileage: 148,956

POWER STEERING ASSIST FAULT OCCURRED INTERMITTENTLY. TOOK TO TO DEALER TO HAVE AN OLDER RECALL PERFORMED. SEVERAL DAYS LATER, POWER STEERING FAILED COMPLETELY SHORTLY AFTER STARTING WHILE IN A PARKING LOT. I ALMOST HIT ANOTHER PARKED CAR WHEN I SUDDENLY COULD NOT TURN. APPARENTLY THIS IS A KNOWN ISSUE, I DON'T UNDERSTAND WHY FORD IS PERMITTED TO HAVE THIS PERSIST. THIS IS A SERIOUS SAFETY ISSUE! THERE COULD HAVE BEEN A PERSON WALKING THERE!!!!

Mileage: 142,000

TAKATA RECALL. NO POWER STEERING, SAYING SERVICE ADVANCE TRACK NO POWER STEERING.

PURCHASED MY CAR FROM FORD IN APRIL 2015, HAVE HAD 0 ISSUES WITH IT, UNTIL THURSDAY EVENING SEPT 5, 2019. ON THE WAY TO WORK, EVERYTHING WAS FINE. LEAVING WORK, EVERYTHING WAS FINE... UNTIL I GOT ON A 55MPH HIGHWAY, IN TRAFFIC, IN HEAVY RAIN (DUE TO HURRICANE DORIAN ENTERING OUR AREA). OUT OF NOWHERE, MY POWER STEERING WARNING AND ADVANCE TRAC LIGHTS CAME ON AND I LOST COMPLETE STEERING FUNCTION IN MY VEHICLE. I AM ALMOST 5 MONTHS PREGNANT AND ALMOST WRECKED IN 2 LANES FULL OF TRAFFIC OF OTHER PEOPLE HEADING HOME FROM WORK IN SUCH WEATHER! UPON RESEARCH, 400,000+ FORD FUSION 2011'S HAVE BEEN RECALLED OVER THIS SAME EXACT ISSUE - YET IT SEEMS THAT NO ONE'S VIN #S MATCH WITH THE RECALLED VEHICLES. YET AGAIN, OVER 2000+ RECENT COMPLAINTS ON NHTSA WEBSITE AS WELL! THIS IS RIDICULOUS - ALMOST 2 YEARS LEFT TO PAY ON MY LOAN AND MY VEHICLE DOESN'T MATCH THE VIN FOR THE RECALL - WHEN OBVIOUSLY, YES IT [XXX] WELL DOES! I HAD TO CALL FOR HELP BECAUSE I'M TOO PREGNANT TO FORCEFULLY MANHANDLE THE WHEEL THAT BARELY TURNS 2 INCHES TO EITHER SIDE, TO TRY AND STEER A VEHICLE WITH NO POWER STEERING! LUCKILY WE HAD FAMILY IN FROM OUT OF TOWN WHO EVACUATED FROM THE BEACH THAT COULD HELP US GET THE CAR HOME. WOULD FORD BE PAYING FOR MY ACCIDENT AND INJURIES TO POTENTIALLY 2 BECAUSE, AGAIN I'M PREGNANT - AND THEN ANYONE ELSE I COULD HAVE HIT ON MY EXIT! THIS IS RELATED TO AN OBVIOUS ONGOING ELECTRONIC FAILURE! THIS NEEDS TO BE ADDRESSED & FIXED NOW! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mileage: 85,000

POWER STEERING WENT OUT WHILE I WAS DRIVING ABOUT 40 MILES PH.. ALMOST WRECKED HEAD ON WITH ANOTHER VEHICLE. FOUND THAT THE STEERING WAS RECALLED AND FORD REFUSED TO HELP. GREENSBORO, NORTH CAROLINA ON A STREET BEFORE COMING TO A CURVE.

Mileage: 140,000

MY CAR WAS 100% FINE WHEN I DROVE TO WORK AND 3 HOURS LATER WHEN I WAS DRIVING FOR LUNCH THERE WAS A MESSAGE THAT THERE WAS A POWER STEERING ASSIST FAULT. THANKFULLY I WAS NOT IN A BUSY AREA BECAUSE I COULD BARELY CRANK MY WHEEL TO TURN. THERE IS A RECALL FOR 2011 FORD FUSIONS BUT MY VIN WAS NOT INCLUDED. YET WITH NO INDICATORS MY POWER STEERING DOES NOT WORK.

Mileage: 139,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT EXTRA FORCE WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTERSVILLE FORD (13825 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-6547) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE UPDATED. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. *TP

Mileage: 64,000

I'VE NOTICED THAT A CAR THAT I HARDLY DRIVE THE POWER STEERING WENT OUT. WENT ONLNE AND NOTICED THAT FORD HAS A REALL ON POWER STEERING BUT MY CAR ISN'T INCLUDED WHEN ITS OBVIOUSLY EXPERIENCING THE SAME EXACT PROBLEM.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, AN AUDIBLE ALARM WAS HEARD AND "POWER STEERING ASSIST FAULT SERVICE ADVANCETRAC" WAS DISPLAYED. IN ADDITION, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO JOHN KENNEDY AUTO GROUP (620 BUFFALTON PIKE, FEASTERVILLE, PA) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR/RACK WAS FAULTY. THE STEERING GEAR/RACK WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 135,000.

Mileage: 135,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE TRANSMISSION SEIZED AND THE SERVICE NOW, POWER STEERING, AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE HAD EXCESSIVE MILEAGE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 199,000.

Mileage: 199,000

DRIVING IN A PARKING LOT TO PICK UP MY SON AND WENT TO PARK AND THE POWER STEERING WENT OUT. SO I WASN'T GOING VERY FAST I WAS PARKING. EVEN THOUGH I WAS IN NO DANGER OR ANYONE ELSE I FEEL THAT THIS COULD HAVE GONE WORSE, THANKFULLY IT DID NOT. IT WENT WITHOUT WARNING.

Mileage: 125,000

SERVICE POWER STEERING NOW TODAY I HAD A FLAT AND CHANGE THE TIRE AFTER I PUT THE NEW TIRE ON MY CAR BEEN HARD TO STEER AND THIS SERVICE POWER STEERING NOW HAS BEEEN ON SINCE AND I HAVE TRIED RESET IT BY UNHOOKING THE BATTERY BUT THE DAY THING I AM TRYING TO SEE IF I HAVE A RECALL ON MY CAR FOR IT ARE HOW I CAN GET MY CAR FIXED FOR IT SINCE THERE ARE RECALLS FOR 2011 FORD FUSION

Mileage: 199,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT ATTEMPTED TO MAKE A TURN AND THE POWER ASSIST FAILURE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER ASSIST FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), STATING THAT THE VEHICLE WAS EXHIBITING THE SAME SYMPTOMS AS STATED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.

Mileage: 147,000

I WAS DRIVING IN A PARKING LOT WHEN THE POWER STEERING WENT OUT. I RECEIVED AN ERROR MESSAGE POWER STEERING ASSIST FAULT. THIS HAD HAPPENED IN THE PAST AND I WOULD TURN THE CAR OFF AND BACK ON AGAIN AND THE POWER STEERING WOULD RETURN. THIS TIME IT DID NOT WORK. I LOOKED IT UP AND FOUND THAT FORD HAS A RECALL 15S18 ON THIS ISSUE. I TOOK IT TO A FORD DEALER WHERE REPAIRS WERE DENIED UNDER THE RECALL. MY CAR IS A COVERED VEHICLE BUT FORD SAID I EXCEEDED THE MILEAGE REQUIREMENT OF 150,000 MILES BUT I AM UNDER THE 10 YEAR REQUIREMENT. THE ONLY REFERENCE THAT I CAN FIND UNDER NHTSA IS THAT THE VEHICLE MUST BE UNDER THE 10 YEAR REQUIREMENT WITH NO MILEAGE REQUIREMENT. THE FORD DEALER TECHNICIAN REQUESTED A WAIVER OF THE MILEAGE REQUIREMENT PER FORD MOTOR COMPANYS' INSTRUCTIONS. IT WAS DENIED EVEN WHEN THE TECHNICIAN CLEARLY INDICATED THAT THE VEHICLE DISPLAYED THE RECALL FAULT CODES. I DROVE AWAY WITHOUT POWER STEERING AND AM CONCERNED FOR MY SAFETY AND THE VEHICLES ROAD WORTHINESS. DEALER TECHNICIAN EMAILED COMMENTS TO FORD MOTOR COMPANY AFTER DENIAL " POWER STEERING ASSIST FAULT IS DISPLAYED, VEHICLE HAS NO POWER STEERING. EEC TEST FOUND CODES U2011.49, U3999.96 FOR INTERNAL MODULE FAULT. TECH VERIFIED VEHICLE DOES NOT HAVE POWER STEERING " DATE 08-21-2019. REPAIRS WILL EXCEED $1,000.00. I DO NOT HAVE A SCANNER AT THIS TIME BUT HAVE RETAINED ALL DOCUMENTS.

Mileage: 198,050

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING ABILITY SEIZED WITHOUT WARNING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE CONTACT THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2011. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOTIFIED OF THIS FAILURE SINCE AN EXISTING RECALL WAS IN PLACE FOR THE FUSION BUT NOT FOR THE YEAR 2011; HOWEVER BOTH FAILED TO OFFER TO CORRECT THE PROBLEM UNDER THE EXISTING RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 93,427. *TT*JB

Mileage: 93,427

AFTER READING FORD RECALL 15S18, IT WAS A DEAD RINGER FOR MY PROBLEM. I LOST POWER STEERING WHILE DRIVING AT SPEED (45 MPH) AND NEARLY DIDN'T MAKE A TURN. THE DEALERSHIP CONFIRMED THE ISSUE WAS INDEED THE ISSUE RELATED TO RECALL 15S18 AND DID THE WORK. THEY REPLACED THE STEERING GEAR AND REPROGRAMMED A MODULE EXACTLY AS THE RECALL PRESCRIBED. THE BILL WAS $2450 AND WHEN I BROUGHT UP THE RECALL THEY POINTED TO THE FINE PRINT WHICH SAID THAT THE RECALL WAS GOOD FOR 10 YEARS (WHICH I WAS WITHIN BY 2 YEARS) AND 150,000 MILES. I WAS A MERE 7000 MILES OVER THE LIMIT SO THEY WOULD NOT CLAIM IT UNDER THE RECALL. I WAS NEVER NOTIFIED OF THE RECALL OR I WOULD HAVE HAD IT FIXED. THE CAR HAD BEEN TO THE DEALERSHIP FOR YEARS FOR OIL CHANGES AND SERVICE, YET THEY NEVER ONCE THOUGHT TO TELL ME THERE WAS A SAFETY RECALL?!? I CALLED FORD CUSTOMER SERVICE TO SEE IF THEY WOULD BE REASONABLE BUT THEY DENIED ME TOO. A SAFETY RECALL, WHICH IS THE FAULT OF THE ENGINEERING DESIGN OF THE VEHICLE, SHOULD BE COVERED REGARDLESS OF MILEAGE!

Mileage: 157,000

TAKATA RECALL- WAS NEVER NOTIFIED OF ANY RECALLS. I DO GET A WARNING EVEEY NOW AND THEN THAT THE POWER STEERING IS AFFECTED BUT GOES AWAY AFTER I TURN THE CAR OFF AND ON AGAIN

Mileage: 87,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). WHILE DRIVING AT UNKNOWN SPEEDS AND MAKING A TURN, THE STEERING WHEEL BECAME STIFF AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO GALPIN FORD (15505 ROSCOE BLVD, NORTH HILLS, CA 91343, (818) 787-3800) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FRACTURED DUE TO THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

WHILE STATIONARY, POWER STEERING LOCKS UP AND GIVES ERROR CODE ON DISPLAY. ITS THE SAME PROBLEM DESCRIBED IN RECALL 15S18. IT HAPPENS INTERMITTENTLY. OVER THE LAST 2 MONTHS IT HAS HAPPENED ABOUT 7 TIMES. I HAVE TO SHUT THE CAR OFF THEN BACK ON AND IT WILL FUNCTION CORRECTLY.

Mileage: 145,000

DRIVING ON THE HIGHWAY WHEN THE POWER ASSIST STEERING FAILURE MESSAGE AND ADVANCE TRAC SERVICE MESSAGE CAME ON WITH AN ALARM. I PULLED OFF THE HIGHWAY AND DISCOVERED MANUAL ONLY STEERING AND IT WAS VERY VERY DIFFICULT TO TURN THE WHEEL TO PULL INTO A PARKING LOT AND ALMOST CRASHED. IF I HAD TO QUICKLY SWERVE TO AVOID ANYONE I WOULD HAVE CRASHED. I HAD THIS VEHICLE SERVICED WHEN I WAS NOTIFIED OF THE 15S18 RECALL AND FORD SERVICE ONLY REPROGRAMMED THE STEERING MODULE. THEY DID NOT REPLACE THE UNIT. I RETURNED THE VEHICLE BACK TO FORD SERVICE AFTER THIS INCIDENT AND THEY STATED THAT THE ELECTRONIC POWER ASSIST STEERING GEAR HAD FAILED.

Mileage: 240,000

POWER STEERING FAILURE WHILE MY 16 YEAR OLD DAUGHTER WAS DRIVING ON A RESIDENTIAL STREET. LUCKILY THERE WAS NO ACCIDENT ALTHOUGH MY VEHICLES MANUFACTURE DATE FALLS JUST BEFORE FORD RECALL 15S18 LEAVING ME TO PAY FOR A PROBLEM ALL PARTIES HAVE ALREADY AGREED THAT IS FORDS LACK OF ENGINEERING AND QUALITY ASSURANCE. HOW WERE THE DATES DETERMINED THIS RECALL? MY CAR WAS MADE A COUPLE WEEKS EARLIER AND HAS THE EXACT SAME DEFECT AS DESCRIBED IN THE RECALL. THIS RECALL NEEDS TO BE AMENDED TO INCLUDE VEHICLES MANUFACTURED EARLIER.

Mileage: 180,000

ON 7/24/19 I WENT TO AUFFENBERG FORD IN TO DIAGNOSE A STEERING ISSUE. WHEN I START MY CAR THE STEERING WHEEL IS LOCKED UP, AND THE DASH SAYS "POWER STEERING ASSIST FAULT" THE DIAGNOSIS FROM AUFFENBERG WAS 2 INTERMITTENT ELECTRICAL FAILURES WITHIN THE STEERING GEARBOX. EXACTLY LIKE RECALL #15S18 WHICH EFFECTS 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE. MY ENGINE IS 2.5L FOR REFERENCE. MY VIN IS NOT INCLUDED IN THIS RECALL, BUT I BELIEVE IT SHOULD HAVE BEEN. FORD CORPORATE INFORMED ME NO COMPENSATION CAN BE GIVEN FOR THE $1,963 REPAIR AND $157 DIAGNOSIS UNTIL I SUBMIT A FORMAL COMPLAINT WITH NHSTA. I WAS GIVEN TWO CASE NUMBERS FROM FORD CORPORATE. ANN GAVE ME CASE #TAS22237463 AND FRANK (A SUPERVISOR) GAVE ME CASE #CAS22237463-D6F0Q5. PLEASE REVIEW ATTACHED DOCUMENTS FROM 7/24/19 AUFFENBERG FORD DIAGNOSIS AND ROBERTS FORD 7/30/19 SERVICE. THERE HAVE BEEN NO ACCIDENTS OR ANY EVENT PRIOR THAT COULD BE RELATED TO THIS PROBLEM. I AM SEEKING $2,120 COMPENSATION FROM FORD CORPORATE FOR THE REPAIR OF THEIR FAULTY STEERING GEARBOX COMPUTER SYSTEM.

Mileage: 110,432

I WAS DRIVING HOME FROM WORK ROUTE 130 NU TORRENTIAL DOWN POUR AND I GET A POWER STEERING ASSISTANT WARNING THEN I LOSE ALL POWER STEERING , THANKFULLY I DIDN'T WRECK I WAS ABLE TO GET OFF MAIN HIGHWAY TO SIDE ROAD TURNED OFF VEHICLE HOPING THAT WOULD RESET FAULT TO NO AVAIL PROBLEM STILL THERE. I MANAGED TO GET HOME SAFELY TOOK CARE TO MY MECHANIC I WAS TOLD IT WAS MY RACK AND PINION AND TOLD ME IT WOULD BE A HEALTHY BILL ALMOST 2K TO FIX. I ALSO IN TURN FOUND OUT THERE WAS A RECALL FOR MY MODEL YEAR WENT ON WEBSITE TO FIND OUT MY VIN WASN'T INCLUDED IN THE RECALL WHICH MAKES NO SENSE AT ALL, WHY WOULD MINE BE EXCLUDED IF IT HAS THE FAULTY PART THE SAME A OTHERS....HOW DOES FORD GET AWAY WITH NOT FIXING ALL THE FAULTY UNITS?????

Mileage: 119,000

WAS DRIVING HOME FROM WORK ROUTE 130 NU TORRENTIAL DOWN POUR AND I GET A POWER STEERING ASSISTANT WARNING THEN I LOSE ALL POWER STEERING , THANKFULLY I DIDN'T WRECK I WAS ABLE TO GET OFF MAIN HIGHWAY TO SIDE ROAD TURNED OFF VEHICLE HOPING THAT WOULD RESET FAULT TO NO AVAIL PROBLEM STILL THERE. I MANAGED TO GET HOME SAFELY TOOK CARE TO MY MECHANIC I WAS TOLD IT WAS MY RACK AND PINION AND TOLD ME IT WOULD BE A HEALTHY BILL ALMOST 2K TO FIX. I ALSO IN TURN FOUND OUT THERE WAS A RECALL FOR MY MODEL YEAR WENT ON WEBSITE TO FIND OUT MY VIN WASN'T INCLUDED IN THE RECALL WHICH MAKES NO SENSE AT ALL, WHY WOULD MINE BE EXCLUDED IF IT HAS THE FAULTY PART THE SAME A OTHERS....HOW DOES FORD GET AWAY WITH NOT FIXING ALL THE FAULTY UNITS?????

Mileage: 119,000

POWER STEERING HAS GONE OUT. SAW THAT THIS IS A COMMON PROBLEM WITH THE 2011 FORD FUSION, BUT FORD WILL NOT COVER MY CAR BECAUSE IT WAS NOT ONE OF THE CARS THEY HAVE RECALLED. IT SEEMS THIS ISSUE SPANS ACROSS THE FUSIONS AND NOT JUST THE CARDS THEY RECALLED. LUCKILY I HAD ONLY GONE A FEW FEET FROM MY DRIVEWAY WHEN IT WENT OUT. IT WAS DIFFICULT TO MOVE MY CAR OUT OF THE NEIGHBORHOOD ROAD AND BACK INTO A PARKING SPOT. ONLY FORD IS ALLOWED TO ORDER THE PART AND CHARGE THEIR PRICES. CHANTILLY FORD DOES NOT EVEN PICK UP THEIR PHONES FOR THEIR SERVICE DEPARTMENT.

Mileage: 200,000

WHILE DRIVING ON THE HIGHWAY TO HEAD HOME MY STEERING WAS REALLY HARD TO TURN. THE LIGHT ON THE DASH READ POWER STEERING ASSIST FAIL. FREEKING DANGEROUS!!!

Mileage: 38,000

TAMARA RECALL I WENT TO START MY CAR THIS MORNING 08/01/2019 AND MY POWER STEERING ASSIST LIGHT CAME ON AND I HAVE NO POWER STEERING AT ALL TRIED TO DRIVE HOME MADE IT HOME BUT TURNS WERE A PROBLEM AS I WAS DRIVING HOME FROM WORK.

Mileage: 10

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH AND MAKING A TURN, THE STEERING WHEEL SEIZED AND FAILED TO TURN LEFT OR RIGHT. THE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED AIRPORT FORD (8001 BURLINGTON PIKE, FLORENCE, KY 41042, (859) 371-4750), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 98,444.

Mileage: 98,444

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL SEIZED. THE POWER STEERING ABILITY SEIZED AND THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO TURN THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO BENSON FORD (4701 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 855-5383), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MECHANIC STATED THAT THE VEHICLE EXCEEDED THE REQUIRED MILEAGE AND DID NOT QUALIFY FOR A RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 184,000.

Mileage: 184,000

I WAS ON THE INTERSTATE DRIVE WHEN THE VEHICLE'S POWER STEERING WHEEL LOST FULL FUNCTIONALITY. I WAS UNABLE TO STEER LEFT OR RIGHT WITHOUT THERE BEING A STRAIN. I WAS NEARLY 1 HOUR AWAY FROM THE NEAREST MECHANIC SHOP AND WAS FORCED TO MANUALLY OVERRIDE THE STEERING WHEEL'S CONTROL IN ORDER TO ARRIVE AT A MECHANIC SHOP NEAREST TO MY DESTINATION.

Mileage: 136,000

POWER STEERING WENT OUT IN THE CAR WHILE DRVING.

Mileage: 190,000

POWER STEERING ASSIST

Mileage: 88,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING ABILITY WAS LOST. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND DISPLAYED "SERVICE IMMEDIATELY". THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT POWER STEERING ABILITY. THE VEHICLE WAS LATER TAKEN TO PORTER FORD (600 OGLETOWN RD, NEWARK, DE 19711, (302) 738-0800), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

THE POWER STEERING ISSUE THAT WAS RECALLED ON THESE CARS ONCE BEFORE HAS WENT OUT AGAIN 100 MILES PAST THE 12,000 MILE WARRANTY. THE WARNING CAME UP ABOUT 3 MILES FROM HOME AFTER GETTING HOME THE CAR WAS CUT OFF AND WHEN WE STARTED THE NEXT DAY THE POWER STEERING WAS COMPLETELY OUT. THIS WAS CONFIRMED BY LONG LEWIS OF MUSCLE SHOALS ALABAMA THAT IT WAS THE EXACT SAME ISSUE. THEY REFUSED TO FIX THE PROBLEM WITH THE CAR UNLESS WE PAID ALL BUT $300. I FEEL THERE NEEDS TO BE A RECALL ON THIS POTENTIALLY DANGEROUS FAULTY PART. THIS ALL TOOK PLACE ON A CURVY COUNTY ROAD.

Mileage: 82,900

ADVANCED TRACK POWER STEERING FAILURE. I HAVE ALREADY HAD THE RECALL REPAIR AND IT IS NOW HAPPENING AGAIN.

Mileage: 170,000

THIS WILL BE THE SECOND TIME THAT MY ELECTRICAL POWER STEERING HAS GONE OUT. THE FIRST TIME WAS IN 2017 AND NOT EVEN TWO YEARS LATER IT IS OUT AGAIN. I ATTEMPTED TO CALL THE FORD CUSTOMER SERVICE LINE AND THE ACTUAL FORD DEALERSHIP TO SCHEDULE AN APPOINTMENT TIME TO BRING MY CAR IN AND I WAS ADVISED THAT THE STEERING IS NOT APART OF THEIR RECALLS AND WHEN IT WAS SUPPOSEDLY FIXED BACK IN 2017 THAT WAS A A PART OF THEIR CUSTOMER SERVICE PROGRAMS AS A ONE TIME FIX . I WAS TOLD THAT I WOULD HAVE TO PAY 1600-1700 FOR THE PARTS WHICH DOES NOT INCLUDE THE LABOR.

MY STEERING WHEEL LOCKS UP AND THE DASH READS POWER STEERING ASSIST DEFAULT. MAINLY DOES IT WHEN I FIRST START CAR AND PUT IT IN REVERSE BUT IT HAS DONE IN WHILE DRIVING MAKING A TURN.

Mileage: 190,000

STEERING HAS RECALL FOR MY SAME MODEL YEAR AND MAKE BUT FORD SAYS MY VIN IS NOT ON THERE RECALL LIST, I HAVE HAD THE STEERING RACK REPLACED 3 TIMES. THE STEERING IS ELECTRONIC SO WHEN IT BREAKS OR FAILS THE STEERING IS EXTREMELY HARD AND CAR HAS SWERVED OUT OF CONTROL. THIS HAS HAPPEN ON CITY STREETS, HIGHWAY AND IN RESIDENTIAL SETTING. THIS IS THE WEB SITE WERE FORD ANNOUNCED THIS RECALL BUT FOR SOME REASON MY VIN DOES NOT COME UP ON THERE "APPROVED" LIST. WWW.CONSUMERREPORTS.ORG SEARCH FORD RECALLS NEARLY 445K VEHICLES FOR POWER STEERING FAILURE, FUEL LEAK ISSUES

Mileage: 140,000

LEAVING WORK WHEEL IS HARD TO TURN UNTIL I GET MY SPEED UP

Mileage: 79,000

FOR THE PAST 5 MONTHS, MY POWER STEERING FAULT HAS BEEN APPEARING ON MY DASHBOARD AND HAVE BEEN ASKING AROUND, THE REPAIR IS REALLY EXPENSIVE AND I AM UNEMPLOYED AND HAVE TO WAY TO FIX IT MYSELF. IT'S STOPPING ME FROM DRIVING BECAUSE I LITERALLY START A JOB TOMORROW AND I AM NOT ABLE TO ATTEND DUE TO THIS ISSUE. CAN YOU GUYS PLEASE REPORT A RECALL TO MY FORD DEALER.

TL* THE CONTACT OWNS A 2011 FORD FUSION. ON VARIOUS OCCASIONS, WHILE DRIVING, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND ON IN ORDER FOR THE STEERING TO RETURN TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND SEVEN FAILURE CODES APPEARED. MAC HAIK FORD LINCOLN (4506 N NAVARRO ST, VICTORIA, TX 77904, (888) 253-4662) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 123,233.

Mileage: 123,233

THE EPAS ON MY FUSION STOPPED WORKING WHILE I WAS DRIVING AND I WAS ABLE TO GET OFF THE ROAD SAFELY. I A MESSAGE CAME UP SERVICE POWER STEERING NOW AND THE STEERING DOESN'T WORK. I CALLED WITH MY VIN AND THERE'S NO RECALL ON MY CAR.THERE IS A RECALL ON SOME MODELS BUT NOT ALL. THERE'S MORE OF THE SAME MODELS THAT HAVE THE SAME PROBLEM. THERE'S ONLY ONE PLANT THAT WAS INCLUDED NOT ALL.

Mileage: 170,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO TURN. WHILE MAKING A TURN, THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO SUGGESTED TAKING THE VEHICLE TO A FORD DEALER. THE VEHICLE WAS TAKEN TO NORM REEVES AUTO STORE (18500 STUDEBAKER RD, CERRITOS, CA 90703, (562) 345-9100) WHERE THE MECHANIC STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 150,056.

Mileage: 150,056

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED WITH THE STEERING WHEEL LOCKED. THE VEHICLE WAS TOWED TO LAIRD NOLLER FORD (935 W 23RD ST, LAWRENCE, KS 66045) AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Mileage: 110,000

MY POWER STEERING WOULD GO OUT RANDOMLY WHILE DRIVING. THIS MADE IT VERY DIFFICULT TO TURN AND DRIVE SAFELY. MY WEEKLY AND NORMAL DRIVING NEEDS REQUIRED, HIGHWAY, STREETS, AND INTERSTATES. MY VIN IS NOT INCLUDED IN THE CURRENT RECALL FOR THIS ISSUE ( SAME VEHICLE MODEL AND YEAR) BUT I AM HAVING THE SAME THE EXACT SAME PROBLEM.

FORD FUSION 2011, BOUGHT NEW FROM THE SAME FORD DEALER, WHO SERVICED IT AND CHECKED IT OUT WHEN I BOUGHT IT FROM FRIENDS. SAME FORD DEALER CLAIMED CAR WAS 100% BUT LESS THAN 2 MONTHS LATER POWER STEERING COMPLETELY FAILED. WHEN I STARTED CAR FROM STATIONARY, LIGHTS SAID: POWER STEERING ASSIST FAULT AND I COULD NOT TURN THE WHEEL AT ALL. SWITCHED OFF, RESTARTED SEEMED FINE. I AM STUDENT, HAVE TO MAKE DO, DO NOT HAVE MANY OPTIONS! NEXT TIME I STARTED, IT SAID POWER STEERING ASSIST FAULT, AND I COULD NOT TURN THE STEERING WHEEL AT ALL! I DID NOT KNOW WHAT TO DO. NEXT TIME IT STARTED FINE, BUT THE 3RD TIME, IT REFUSED TO CORRECT ITSELF. UPON FURTHER INVESTIGATION, IT SEEMS STEERING COULD HAVE FAILED ANY TIME WHILE I WAS DRIVING! HAD TO TOW IT BACK TO SAME FORD DEALER. CANNOT DRIVE CAR AT ALL! APPARENTLY FORD REFUSES TO GRANT A RECALL FOR OUR CAR EVEN THOUGH ALL OVER INTERNET, IT IS CLEAR THAT THIS VERY SAME MODEL AND YEAR WAS RECALLED FOR THIS VERY SAME REASON. CANNOT AFFORD TO PAY EXTRA $2,000. I'M A STUDENT, JUST PAID OFF THE CAR IN GOOD FAITH, NO EXTRA MONEY, YET NO USE OF IT, BEEN MORE THAN 6 MONTHS. FORD OWES US! NO CONTROL OVER STEERING, THE POWER STEERING ASSIST SYSTEM IS KNOWN TO HAVE FAILED AND DANGEROUS AND SHOULD BE RECALLED!

Mileage: 65,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND "POWER ASSIST FAILURE" WAS ILLUMINATED ON THE INSTRUMENT PANEL. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT CALLED KOCH 33 FORD (LOCATED AT 3810 HECKTOWN RD, EASTON, PA 18045, (610) 810-1187) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 114,000.

Mileage: 114,000

ON AROUND 11/10/17 STEERING BECAME TO HEARD TO CONTROL WHILE DRIVING. TOOK IT TO DEALER AND THEY PERFORMED A RECALL. THEY REPLACED STEERING GEAR ASSEMBLY. ABOUT 4 MONTHS AFTER THAT SAME PROBLEM OCCURRED AT AROUND 3,000 MILES. TOOK IT BACK ON 7/09/18 TO THE DEALERSHIP AND WAS TOLD THAT THE PART THEY REPLACED SHORTED OUT AND THAT BECAUSE IT WAS TOO LONG FROM THE TIME THEY REPLACED IT, THEY COULDN'T DO ANYTHING ABOUT IT, INSTEAD THEY WANTED FOR ME TO PAY CLOSE TO $4,000 FOR REPAIRS. MY CAR STOOD PARKED FOR 4 MONTHS BEFORE I TOOK IT BECAUSE I COULDN'T DRIVE IT AND DID NOT HAVE MONEY FOR A TOW TRUCK TO TAKE IT TO DEALERSHIP. I DON'T UNDERSTAND HOW A RECALLED PART THAT WAS FIXED ONLY LASTED 3,000 AND HAS NO WARRANTY.

Mileage: 10

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED DUE TO A PREVIOUS UNKNOWN RECALL REPAIR IN 2015. THE POWER STEERING MODULATOR WAS REPROGRAMMED, BUT THE POWER STEERING GEAR WAS NOT REPLACED. RECENTLY, THE POWER STEERING GEAR FAILED. CORWIN FORD TRI CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (509) 544- 8000) OFFERED TO PAY FOR THE POWER STEERING GEAR TO BE REPLACED, BUT REFUSED TO PAY TO REPAIR THE STEERING COLUMN AND STEERING WHEEL. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 134,400.

Mileage: 134,400

POWER STEERING LOCKS AND CAR REARS TO THE RIGHT

Mileage: 121,928

POWER STEERING WENT OUT WHILE DRIVING, RECIEVED A FAULT ON THE SCREEN SAYING "POWER STEERING ASSIST FAILURE". SILL HAD STEERING BUT WAS VERY DIFFICULT TO CONTROL. PUT MY VIN IN ON THIS SITE, AND IT SAYS MY CAR AS NO RECALLS.

Mileage: 144,000

THE FIRST TIME THE POWER STEERING WENT OUT I WAS DRIVING IN TRAFFIC AND LOST CONTROL OF THE WHEEL, IT COMPLETELY LOCKED UP HAD TO HAVE IT TOWED TO THE DEALERSHIP IN PANAMA CITY, FL. THE SECOND TIME MY TEENAGE DAUGHTER WAS DRIVING IT AND THE SAME THING HAPPENED COMPLETE POWER STEERING FAILURE, AGAIN HAD IT TOWED TO THE DEALERSHIP AND THIS TIME HAD TO PAY FOR IT TO BE REPAIRED SINCE THE RECALL WAS COMPLETE ON IT. THE THIRD TIME WAS ON THE INTERSTATE DOING 70. ONCE AGAIN WE ARE HAVING TO HAVE IT TOWED TO THE DEALERSHIP WHICH CAN'T EVEN LOOK AT IT FOR A WEEK FROM NOW. COME ON ALREADY!! FORD NEEDS TO OWN THIS ISSUE BEFORE THERE IS A MAJOR LAWSUIT. FIX THESE CARS BEFORE THEY KILL SOMEONE! THIS IS EVERY YEAR AN ISSUE.

Mileage: 161,595

AS I BACK UP THE "POWER STEERING ASSIST FAULT" MESSAGE POPS UP, AND THE POWER STEERING GOES OUT.

Mileage: 100,000

MY 2011 FORD FUSION MAKES A CREAKING AND THUMBING SOUND AND ALSO WHEN YOU GO OVER A BUMP OR TURN THE WHEEL NOT MATTER IF ITS RIGHT OR LEFT, WHEN DRIVING.

Mileage: 113,000

A POWER STEERING WARNING LIGHT CAME ON DURING DRIVING AND THE POWER STEERING FAILED WHILE DRIVING. THERE WAS NO ACCIDENT THAT FOLLOWED, BUT ONLY BECAUSE THE AREA WAS A STRAIGHT FLAT ROAD OUT IN THE COUNTRY. I TOOK IT TO A DEALERSHIP, THEY REPLACED A POWER STEERING MODULE UNDER A RECALL AFTER I PAID $200 TO REPLACE AN ELECTRICAL WIRING HARNESS. HAD IT OUT OF THE SHOP LESS THAN 2 WEEKS AND THE LIGHT AGAIN CAME ON AND THE POWER STEERING WORKED UNTIL IT WAS PARKED, BUT THE NEXT TIME IT WAS STARTED, THE POWER STEERING WOULD NO LONGER WORK. THE DEALER IS SAYING THE GEAR IS OUT, AND IT IS $2300 TO REPAIR. I BOUGHT THIS CAR FOR MY DAUGHTER WHO IS A VERY INEXPERIENCED DRIVER AND AN ACCIDENT COULD HAVE FOLLOWED EITHER OF THESE FAILURES. WE GOT LUCKY AND BOTH TIMES SHE WAS IN A SAFE MODE OF TRAVEL FOR SUCH A FAILURE. THE DATE LISTED BELOW IS THE SECOND FAILURE OF THE POWER STEERING.

Mileage: 120,000

POWER STEERING ASSIST REPAIRED UNDER RECALL STARTEC HAVING INTERMITTENT FAILURE WHICH DEALER COULD NOT DUPLICATE. 5 MONTH LATER COMPLEYE STEERING FAILURE WHILE DRIVINGRESULTING IN ACCIDENT. FORD WILL NOT ADDRESS BECAUSE MILEAGE IS 300MILES OVER THEIR CUSTOMER SATISFACTION PROGRAM

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE SERVICE POWER STEERING AND SERVICE FAST TRACK MESSAGES WERE DISPLAYED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 99,000.

Mileage: 99,000

TURNING OFF THE HIGHWAY ONTO A SMALL SIDE STREET POWER STEERING WENT OUT CAUSING COLLISION WITH A MAILBOX AND TRASH CANS ALONG WITH SEVERAL UNSIGHTLY SCRATCHES, DENTS, AND DINGS DOWN THE SIDE OF THE CAR

Mileage: 205,000

LOST POWER STEERING....

Mileage: 121,000

I WAS DRIVING IN A 45 MILE LANE, MY ELECTRIC POWER STEERING HOPPED OFF AND POWER STEERING SERVICE NOW CAME ON. MY CAR HIT THE CURB AND LANDED IN SOMEONE YARD. VERY TERRIFYING. I CONTACTED FORD AND THEY SAID THEY WILL NOT REPLACE IT. BECAUSE I DON’T MEET THE GUIDELINES FOR THE RECALL. MY CAR IS OVER 150,000 MILES. AND I WILL HAVE TO PAY. I FELT LIKE THIS IS NOT OKAY I ONLY HAD THIS CAR FOR 2 MONTHS AND THE OWNER NEVER TOOK IT IN WHEN IT WAS UNDER 150,000 MILES. IF IT’S ON RECALL IT SHOULDN’T HAVE A TIME FRAME TO GET IT FIX. IF THEY MESSED UP ON THEIR END FIX IT. NOW THEY ASKING ME TO PAY OUT OF POCKET TO FIX ON THEIR BEHAVE.

Mileage: 257,000

DRIVING IN THE CITY, WHEN STEERING WHEEL'S POWER STOPPED. INDICATOR WARNING STATED "POWER STEERING ASSIST DEFAULT". I FINALLY WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. CALLED AAA AND CAR WAS TOWED TO MY HOME.

Mileage: 153,800

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE POWER ASSIST ADVANCED TRAC WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT MADE AWARE. THE INDEPENDENT MECHANIC DIAGNOSED AND REPAIRED THE RACK AND PINION ASSIST BOX. THE FAILURE REOCCURRED. THE VEHICLE HAD NOT BEEN REPAIRED FOR A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

Mileage: 170,000

TAKATA INFLATORS ARE NOT WORKING. LAST YEAR I GOT INTO A FRONT END COLLISION AT 25MPH AND AIR BAGS DIDNT DEPLOY.

Mileage: 125,000

THE CAR WAS IN MOTION BOTH TIMES THE STEERING LOCKED UP AND INDICATOR LIGHT CAME ON AND DISPLAYED POWER STEERING FAULT

Mileage: 131,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING RACK AND PINION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER OC WELCH FORD/LINCOLN (4920 INDEPENDENCE BLVD, HARDEEVILLE, SC) WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING INDICATOR ILLUMINATED AND THE POWER STEERING MALFUNCTIONED WHEN THE VEHICLE WAS STARTED. ECHELON FORD (4 S WHITE HORSE PIKE, STRATFORD, NJ 08084, (856) 627-8400) WAS SCHEDULED TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

THE POWER STEERING WENT OUT WHILE DRIVING MY 2011 FORD FUSION. I WAS DRIVING ON THE STREET IN THE SUBDIVISION THAT I LIVE. I COULD BARELY GET THE VEHICLE HOME. I COULD BARELY TURN THE CORNER. I WAS TERRIFIED. I CALLED THE DEALERSHIP THE FOLLOWING MORNING AND HAD THE VEHICLE TOWED. THERE IS NOT A RECALL FROM FORD ON THIS YET.

Mileage: 62,400

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL AND THE VEHICLE VEERED INTO ANOTHER LANE. THE "SERVICE POWER STEERING" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE CONTACT SCHEDULED AN APPOINTMENT WITH RIVERSIDE FORD (2625 LUDINGTON ST, ESCANABA, MI 49829, (906) 786-1130) FOR THE VEHICLE TO BE DIAGNOSED AND REPAIRED THIS WEEK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT A NEW RACK AND PINION WAS NEEDED. THE FAILURE MILEAGE WAS 81,000.

Mileage: 81,000

DASH DISPLAYS "POWER STEERING FAULT". THIS HAS HAPPENED SEVERAL TIMES IN A 3 WEEK SPAN. THIS HAPPENS AFTER TURNING ON IGNITION STEERING WHEEL CANNOT BE TURNED DURING THIS TIME. IGNITION MUST BE TURNED OFF AND BACK ON IN ORDER TO CLEAR DISPLAY FAULT AND REGAIN POWER STEERING CAPABILITIES. THIS HAS ONLY HAPPENED WHILE CAR IS NOT IN MOTION SO FAR.

Mileage: 31,800

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GREEN FORD INC (336-292-8310, LOCATED AT 3800 W WENDOVER AVE, GREENSBORO, NC 27407) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

I HAVE EXPERIENCED LOSS OF POWER STEERING ASSIST SEVERAL TIMES. USUALLY HAPPENED WHEN BACKING OUT OF PARKING AREA. YESTERDAY HAPPENED WHILE DRIVING. POWER STEERING ASSIST FAULT ALARM SHOWS ON DASH. I TOOK TO FORD DEALER AFTER FIRST TIME, THEY SAID NO FAULTS WERE IN COMPUTER, SO COULD NOT DIAGNOSE. IT HAS HAPPENED SEVERAL TIMES SINCE AND NO TROUBLE CODES ARE REGISTERED. THIS IS A VERY DANGEROUS ISSUE AND FEEL A RECALL IS NEEDED. I DID TAKE IT IN SEVERAL YEARS AGO ON THE RECALL TO CHECK THE SOFTWARE. OBVIOUSLY THAT FIX DID NOT TAKE CARE OF THE ISSUE.

Mileage: 115,000

I HAD A RECALL ON MY CAR IN 2015, I ALREADY GOT THE WORK DONE IN 2014 . RECENTY THE PART DEFALT AGAIN I TOOK IT INTO FORD THEY ARE SAYING IT'S NOTHING THEY CAN DO BECAUSE IT'S HAS MORE THE 150,00/ MILES ON IT. WHEN I GOT THE POWER STEERING WORK DONE THE FRIST TIME IT ONLY HAD 84000 MILES. I HAVE CONTACTED CUSTOMER SERVICE AND THEY ARE SAYING IT'S NOTHING I CAN DO. I STILL MAKE PAYMENTS SO I AM STUCK AT THIS POINT NOT TO MENTION I JUST GOT NEW TIRES FOR 700.00. IS THERE ANYTHING THAT CAN BE DONE ABOUT THIS. IF YOU NEED FURTHER INFORMATION PLEASE CONTACT ME VIA EMAIL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

AS I WAS DRIVING DOWN THE ROAD (I HAD MY DAUGHTER AND COUSIN WITH ME), MY WHEEL STARTED PULLING TO THE LEFT HARD. A LIGHT COMES ON SAYING 'SERVICE ADVANCE TRACK NOW'. WHEN I TOOK IT TO THE FORD DEALERSHIP, THEY TOLD ME THERE IS A RECALL BUT BECAUSE MY CAR IS OVER A CERTAIN MILEAGE THAT IT'S NOT COVERED AND IT'LL COST ME $2000.00 TO FIX THE PROBLEM. I'VE DONE SOME RESEARCH ONLINE AND THERE ARE LOTS OF OTHERS THAT'S HAVING THE SAME PROBLEM THAT I AM. I'VE CONTACTED FORD SEVERAL TIMES AND THEY REFUSE TO FIX THIS ISSUE...EVEN THOUGH IT'S UNDER A RECALL. I'D REALLY APPRECIATE IT SOMEONE COULD GET THIS PROBLEM RESOLVED. IT'S DANGEROUS AND NOW I HAVE TO WORRY ABOUT HOW I'M GOING TO GET WHERE MY KIDS AND I NEED TO GO EVERY DAY.

POWER STEERING FAILURE - EPAS, ELECTRONIC POWER ASSIST STEERING, CANNOT DRIVE CAR!!!!!! SOME 2011 FORD FUSIONS COVERED BY RECALL. MINE IS NOT. WHY?!?!?!?

Mileage: 164,000

MY SON STARTED HIS FUSION AND THE POWER ASSIST FAULT LIGHT CAME ON. HE COULDN'T TURN THE STEERING WHEEL. THE CAR WAS SHUT OFF, AND WHEN I ARRIVED AND STARTED IT, IT WAS FINE AFTER BEING PUT IN REVERSE. I RESEARCHED RECALLS AND FOUND MANY ON THIS VEHICLE. AIR BAGS,LUG NUTS,POWER ASSIST TO NAME A FEW. I CALLED FORD AND THEY RAN THE VIN #, THEY SAID THE NUMBER WAS NOT COVERED. HOW CAN CERTAIN #'S BE COVERED WHEN THEY ALL HAVE THE SAME PROBLEM !? I GUESS THE ONLY FIX IS TO TO HAVE PEOPLE WHO CAN'T AFFORD TO FIX IT ($2000) DRIVE UNSAFELY BECAUSE FORD WON'T ADMIT THEY ARE IN THE WRONG ! I CAN ONLY HOPE NOTHING HAPPENS WHILE HE IS DRIVING..

Mileage: 77,000

POWER STERRING DEFAULT ASSIST LIGHT CAME ON AND NO POWER STERRING..THERE WAS A RECALL A FEW YEARS AGO AND IT WAS FIXED AT CROSSROAD FORD IN SANDFORD NC..BUT APPARENTLY IT WASNT FIXED..

Mileage: 169,914

NHTSA CAMPAIGN #15V340000 HAPPENED IN MY GARAGE.LOST ALL POWER ASSIST.

Mileage: 91,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME LOOSE AND THE SERVICE AUTO TRAC WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED INTO A PARKING LOT AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE STEERING ABILITY SEIZED COMPLETELY AND "SERVICE POWER STEERING" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BY LEVITTOWN FORD LLC (980 S BROADWAY, HICKSVILLE, NY 11801) ON MARCH 20, 2017 FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,343.

Mileage: 96,343

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 50 MPH, THE STEERING WHEEL BEGAN TO MOVE ON ITS OWN. THE CONTACT'S DAUGHTER ALMOST CRASHED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE STEERING WHEEL RETURNED TO NORMAL AND THE POWER STEERING DEFAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEVITTOWN FORD (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756), BUT THEY REFUSED TO SERVICE THE VEHICLE BECAUSE THERE WERE NO RECALLS LISTED FOR THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. ..*BF.. *JB

Mileage: 115,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO LEVITTOWN FORD (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (516) 336-4718) AND THE CONTACT WAS INFORMED THAT SINCE THE VEHICLE WAS 3,000 MILES OVER THE WARRANTY, THEY WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 153,000.

Mileage: 153,000

SOME TIMES MY POWER STEERING DOESN'T WORK & GOES TO MANUAL, WENT TO DEALER IN 2017 AND WAS TOLD NO RECALLS ON MY VEHICLE, NOW I WAS TOLD MILES WENT 2 150,000 SOME MILES & MINE ARE OVER THAT, THIS COULD CAUSE A PROBLEM IF IT HAPPENS WHILE DRIVING COULD CAUSE ACCIDENT, HAPPENED AFTER I STARTED TO DRIVE DOWN STREET

Mileage: 172,000

2011 FORD FUSION WHILE DRIVING THE POWER STEERING NOW AND ADVANCETRAK WARNINGS CAME ON. TOOK TO SHOP AND WAS TOLD RACK AND PINION NEEDS TO BE REPLACED. WANTED TO CHARGE ME $3000; I PICK UP MY CAR AND IT'S BEEN WORKING BUT I AM AFRAID AFTER READING EVERYONE ELSE'S ISSUES THAT THIS IS BAD.

Mileage: 100,025

THE POWER STEERING IN MY 2011 FORD FUSION HAS BEEN GOING OUT PERIODICALLY. WHEN THIS HAPPENS, I HAVE TO WAIT FOR THE OPPORTUNITY TO MAKE A WIDE TURN BECAUSE IT'S VERY DIFFICULT TO TURN THE WHEEL. THERE'S BEEN SEVERAL OCCASIONS WHEN I CAUSED TRAFFIC JAMS OR ALMOST GOT REAR ENDED SINCE THE CAR BEHIND ME DIDN'T EXPECT ME TO TAKE SO LONG TO TURN. A LOT OF TIMES THE POWER STEERING GOES OUT WHEN I'M STOPPED AT A RED LIGHT. I CAN STILL DRIVE THE CAR TO MY DESTINATION LOCALLY USING THE STREETS BUT I FEAR THAT IT WILL GO OUT ONE DAY WHILE I'M DRIVING ON THE FREEWAY. LUCKILY IT'S USUALLY ONLY ME IN THE CAR WHEN IT HAPPENS BUT I'M AFRAID THAT IT MIGHT ALSO HAPPEN WHEN MY KIDS ARE IN THE CAR. IT'S ALSO FRUSTRATING BECAUSE ONLY I CAN DRIVE THE CAR BECAUSE WHEN IT HAPPENED ONCE WHEN MY WIFE DROVE IT, SHE PANICKED AND WASN'T STRONG ENOUGH TO TURN THE WHEEL. THIS TIME, SHE DID HAVE ONE OF MY CHILDREN IN THE CAR. I HAD TO GO MEET HER AND DRIVE IT HOME. I'VE BEEN RESEARCHING THIS ISSUE AND HAVE FOUND THAT THOUSANDS OF VEHICLES WITH THE SAME MAKE, .MODEL, AND YEAR HAVE EXPERIENCED SIMILAR ISSUES YET ONLY CERTAIN VEHICLES ARE PART OF A RECALL. MY CAR IS EXPERIENCING EXACTLY EVERYTHING THAT THE RECALL SAYS IT WOULD YET WHEN I RUN MY VIN #[XXX] THROUGH FORDS DATABASE, MY CAR DOES NOT FALL UNDER THIS POWER STEERING RECALL. WHICH I FIND VERY DISTURBING. I'VE ALSO CONTACTED FORD CORPORATE AND MY LOCAL FORD DEALERSHIP AND THEY JUST ADVISE ME THAT MY VIN # IS NOT PART OF THAT RECALL. WHICH IS VERY ODD. SINCE MY CAR IS EXACTLY WHAT THE RECALL DESCRIBES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 108,450

WHILE DRIVING DOWN THE ROAD AT 55 MPH THE POWER STEERING WENT OUT AND A LIGHT CAME ON SAYING POWER STEERING ASSIST FAULT. ALMOST CAUSED AN ACCIDENT BUT WAS ABLE TO GAIN CONTROL OF THE WHEEL

Mileage: 131,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE BACKING OUT OF THE DRIVEWAY, THE 'POWER STEERING ASSIST FAULT" MESSAGE APPEARED AND THE VEHICLE BECAME VERY DIFFICULT TO STEER. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE OCCURRED AT LEAST FIVE TIMES WITHIN THE PAST WEEK. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO FORD OF CLERMONT (1101 FL-50, CLERMONT, FL 34711), BUT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS16880677. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 98,000

WHILE DRIVING, THE POWER STEERING WENT OUT WITHOUT ANY NOTICE.

Mileage: 125,000

IN MARCH 2018 I WENT TO GET IN MY CAR AND A WARNING CAME ACROSS MY DASH BOARD THAT SAID POWER STEERING ASSIST FAULT AND THEN MY STEERING WOULD NOT MOVE. I GOT IT FIXED THEN. NOW ALMOST A YEAR LATER IT'S HAVING THE SAME ISSUE BUT THIS TIME IT LOCKED UP WHERE AS LAST TIME ALL I HAD TO DO IS RESTART THE CAR AND IT RELEASED.

Mileage: 126,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. TALLAHASSEE FORD LINCOLN (LOCATED AT 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, (850) 878-4855) WAS NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

Mileage: 114,000

DEAR SIRS, MY VEHICLE SUDDENLY SHOWED "POWER STEERING ASSIST FAULT" WHILE I DRIVING ON THE STREET. AND STEERING COLUMN LOCKED. I IMMEDIATELY SLOW DOWN AND PULLOVER THE ROADSIDE. AFTER THIS, STEERING COLUMN CAN BE TURNED, BUT VERY HARD AND ONLY WITHIN A NARROW ANGLE. THEREFORE I GO ONLINE TO CHECK, AND FOUND OUT MY FORD FUSION 2011 SHOULD BE UNDER "NHTSA SAFETY RECALL NO. 15V340000 - LOSS OF ELECTRIC POWER STEERING ASSIST.(POWER STEERING CONTROL MODULE (PSCM) FAILED)" PLEASE CHECK MY VIN [XXX], IT SHOULD BE UNDER "FORD'S RECALL LIST". THANKS FOR YOUR HELP AND HOPE CAN GET YOUR REPLY SOON! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 131,850

POWER STEERING STEER GEAR QUIT WORKING

Mileage: 70,000

2011 FORD FUSION RECALL. I HAD THE RECALL COMPETED ON MY FORD FUSION FOR THE STEERING GEAR. WITHIN 6 MONTHS, MY STEERING GEAR LOCKED UP AGAIN WHILE I WAS DRIVING ON THE INTERSTATE. FORD REFUSES TO DO ANOTHER RECALL ON THIS PART. THEY SAID IT IS MY RESPONSIBILITY TO PAY TO HAVE THIS DONE NOW SINCE I HAVE ALREADY COMPLETED ONE RECALL. THEY WILL NOT PAY FOR 2 STEERING GEAR RECALLS. HOW IS IT MY RESPONSIBILITY WHEN APPARENTLY THEY DIDN'T FIX IT RIGHT THE FIRST TIME.

Mileage: 81,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS UNABLE TO BE DRIVEN. A MESSAGE INDICATING 'POWER STEERING FAULT' WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO BRINSON FORD (2970 STATE HWY 31 E, ATHENS, TX 75751, (903) 676-5200) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 23,700.

Mileage: 23,700

WHEN STARTING THE CAR THE STEERING (IN STATIONARY POSITION) LOCKS UP AND POWER STEERING FAILURE LIGHT COMES ON. I TURN THE CAR OFF AND RE START AND ITS FINE. THE STEERING WHEEL HAS BECOME HARD TO MANUEVER AND MAKES A NOISE ESPECIALLY ON LEFT TURNS. PROBLEM IS PROGRESSIVELY GETTING WORSE.THERE IS A CURRENT RECALL FOR THIS PROBLEM, AND MY FORD DEALER REFUSES TO COVER THE FIX BECAUSE IT HAS OVER 100,000 MILES.

Mileage: 162,000

THE STEERING COMPONENTS FOR MY FRONT END FREQUENTLY BREAK AND THE TRANSMISSION HAS BEEN ROUGH EVER SINCE I GOT MY CAR IN 2015

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL FAILED TO OPERATE INTERMITTENTLY. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE STEERING RETURNED TO NORMAL AND THE CONTACT WAS ABLE TO DRIVE HOME. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). SUNNYVALE FORD (650 EAST EL CAMINO REAL, SUNNYVALE, CA 94087, 888-598-7525) INFORMED THE CONTACT THAT THE FRONT LOWER CONTROL ARM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

POWER STEERING ASSIST FUALT.. DROVE FINE AND THE STEERING WENT OUT WHILE DRIVING DURING A TURN. ALMOST HIT ANOTHER CAR.THIS WAS A A STATE HIGHWAY THROUGH TOWN.

Mileage: 167,000

I WAS NEVER CONTACTED ABOUT ANY RECALLS. MY MOTHER CONTACTED ME THROUGH EMAIL TO SEE IF I KNEW ABOUT THE AIRBAG RECALL. 2 RECALLS I ONLY LEARNED ABOUT TODAY BY CHECKING MY CREDIT REPORT BECAUSE THE AGENCY THAT HOLDS THE TITLE REPORTED MY ACCOUNT FOR NON-PAYMENT. I RECIEVED A CARFAX REPORT WHEN I PURCHASED THE VEHICLE AUGUST 2017 FROM DRIVETIME. I WAS TOLD THERE WERE NO RECALLS ON THE VEHICLE. NOW, I AM SEEING 4 RECALLS, 2 OF WHICH (2014 & 2016) HAVE APPEARED ONLY NOW THAT THE VEHICLE IS BEING SERVICED. I WAS PROBABLY THE ONLY IDIOT IN AMERICA THAT WOULD HAVE BOUGHT THE HIGH-MILEAGE, OVER-PRICED VEHICLE IN THE 1ST PLACE. I WAS TOLD IT HAD BEEN A FLEET VEHICLE FOR A RENTAL CAR AGENCY. I THOUGHT I WAS GETTING A SAFE VEHICLE. BUT MY FEELING NOW, IS THAT IT SHOULD HAVE NEVER BEEN SOLD. I'M NOT SURE WHAT TO DO. THE VEHICLE MAY GET REPOSSESSED AND I AM FEELING CHEATED. I SENT THE CAR TO THE 1ST AUTO BODY SHOP AND THEY WANTED $1470 FOR ALL THE REPAIRS. I CALLED FORD MOTOR COMPANY, THEY TOLD ME THE CAR COULD GET REPAIRED FREE OF CHARGE AT AN AUTHORIZED FORD DEALER. I HAD THE CAR TOWED TO THE 2ND SHOP. THE CAR HAS BEEN AT THAT DEALERSHIP SINCE FEBRUARY 1ST. MY ESTIMATE IS ABOUT $260. I'M NOT SURE WHAT I'M EXPECTING TO HAPPEN, BUT I ATTACHED A PHOTO OF THE FUEL OVERFLOW HOSE LEAKING FUEL EVEN WHEN THE TANK WAS NOT FULL. IT WOULD DO THIS REGULARLY AND THAT IS 1 OF THE 2 NEW RECALLS THAT APPEARED. I'M SCARED TO DRIVE THIS CAR. I JUST WANT SOME RELIABLE ANSWERS AND SOLUTIONS BEFORE I SHELL OUT ANY FURTHER MONEY ON A CAR THAT HAS PUT ME, MY FAMILY AND OTHER PEOPLE AT RISK. PLEASE HELP. THANKS IN ADVANCE.......

Mileage: 100,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, 888-642-6776) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK HAD FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000. *TT CONSUMER STATED STEERING WENT OUT DRIVING 30MPH DRIVING DOWN THE HIGHWAY. WITH GREAT DIFFICULTY CONSUMER WAS ABLE TO GET OFF THE HIGHWAY. CONSUMER FOUND OUT ONLY CERTAIN FUSIONS MADE IN CERTAIN PLANTS WERE COVERED IN THE RECALL BUT NOT THEIRS. *JB

Mileage: 158,000

ON A MONDAY MORNING A LIGHT ON MY DASHBOARD CAME ON AND IT SAID STEERING POWER SERVICE NOW, THIS CAUSE THE STEERING WHEEL TO BECOME STIFF AND HARD TO CONTROL. WHILE I LOOK ALL OVER UNDER THE HOOD TO FIND THE STEERING POWER FUEL RESERVOIR I COULDN'T FIND ONE. ON WEDNESDAY AFTERNOON AS I WAS DRIVING A SHARP CORNER IT WAS DIFFICULT FOR ME TO TURN THE STEERING WHEEL AND I LOST CONTROL OF THE CAR ENDING UP HITTING THE BRIDGE IN THE ROAD. THE LOW TRACTION AS WELL CAME ON WHEN THE STEERING POWER LIGHT APPEARED.

Mileage: 169,540

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 124,157.

Mileage: 124,157

1)POWER STEERING ASSIST FAULT ERROR MESSAGE. NO POWER STEERING. 2)SERVICE TRAC CONTROL ERROR MESSAGE 3)CRUISE CONTROL STICKING AT A HIGH SPEED SO CAN'T USE IT.

Mileage: 199,516

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL SEIZED WHEN TURNING. THE CONTACT HAD TO USE MORE EFFORT THAN USUAL TO MAKE TURNS. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO ROUNDTREE FORD (8770 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318) 798-3673) AND THEY KEPT THE VEHICLE FOR A WEEK, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PRECISION FORD (945 N MAIN ST, LILLINGTON, NC 27546, (910) 814-2243) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

MY FIANCE WENT TO START THE CARE TO GO TO WORK AND THE POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC WARNINGS WERE ON. SHE COULDN'T EVEN TURN THE STEERING WHEEL. IF SHE HAD BEEN DRIVING WITH OUR 2 YEAR OLD SON IN THE CAT THEY COULD HAVE BEEN KILLED. THERE ARE MANY OTHERS THAT I HAVE FOUND WITH THE SAME PROBLEMS WHY HAD THIS NOT BEEN RECALLED, SERIOUS INJURY OR DEATH COULD OCCUR. THEN THERE WOULD BE MULTIPLE LAWSUITS

Mileage: 204,000

I WAS DRIVING THIS VEHICLE ON HIGHWAY TURNING ON CURB WITH 40 MPH AND PROMPTLY MY STEERING LOST POWER GOT LOCKED I COULDN'T DO NOTHING I JUST TURNED FLASHES ON AND BRAKED SOMEONE IN THE BACK HIT ME AND RUN AWAY.

Mileage: 189,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, AN AUDIBLE CHIME WAS HEARD AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE BECAME DIFFICULT TO MANEUVER AND WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,660.

Mileage: 82,660

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH AND CHANGING LANES, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CHECK ENGINE, LOW TIRE PRESSURE, AND STABILITY CONTROL SYSTEM WARNING INDICATORS WERE ILLUMINATED. THE CONTACT CALLED CAVALIER FORD (1515B S. MILITARY HWY, CHESAPEAKE, VA 23320, 866-385-6930) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 115,702.

Mileage: 115,702

MY POWER STEERING WILL GO OUT RANDOMLY WHEN I AM DRIVING.

Mileage: 137,000

WENT TO WORK WHILE PARKING THE CAR IN THE STREET THE ELECTRIC POWER STEERING FAIL. I CALL ONE DEALER TOLD ME NO APPOINTMENT FOR AT LEAST 3 WEEKS I WILL CONTACT ANOTHER DEALER. I HAD IT CHECKED BY AN INDEPENDENT MECHANIC HE SAID THAT THE POWER ELECTRIC RACK-AND-PINION FAIL. CAN'T DRIVE THE CAR I WAS LUCKY IT HAPPENED WHEN I WAS PARKING AND NOT WHEN I WAS DRIVING

Mileage: 230,000

MY AIRBAG LIGHT HAS BEEN ON FOR A MONTH NOW AND EVERY TIME I CALL FORD THEY TELL ME THAT MY CAR ISN'T UP FOR A RECALL. THIS IS VERY DANGEROUS AND IT HAS AFFECTED MY HORN, OR ANYTHING ELSE CONTROLLING MY STEERING WHEEL. MY POWER STEERING HAS BEEN REPLACED TWICE. I NEED FOR SOMEONE TO CHECK INTO THIS MATTER FOR ME PLEASE

ON DEC 22, DAUGHTER WAS BACKING OUT OF PARKING SPOT AND WAS UN-ABLE TO TURN THE STEERING WHEEL. ( POWDER STEERING FAULT APPEARED ON THE DASH ) PULLED BACK INTO THE PARKING SPOT TURNED OFF CAR AND CALLED ME FOR HELP. WHEN WE STARTED THE CART THE FAULT WENT AWAY AND WAS ABLE TO DRIVE THE CAR HOME WITHOUT ISSUE. HAD THE CAR TOWED TO IMPERIAL FORD, THEY HAD THE CAR FOR A WEEK AND WAS UNABLE TO DUPLICATE THE ERROR FAULT. NO REPAIR DONE.

Mileage: 81,050

POWER STEERING AND TRACTION CONTROL WERE LOST. I WAS JUST TOLD BY THE DEALERSHIP SERVICE DEPARTMENT THAT IT WAS BECAUSE I HAD THE SPARE TIRE ON MY VEHICLE.

Mileage: 68,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 15-20 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). STONEHAM FORD (LOCATED AT 185 MAIN ST, STONEHAM, MA 02180, (877) 204-2822) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. ALSO, "POWER STEERING ASSIST" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO LEBANON FORD (425 MIRACLE MILE, LEBANON, NH 03766, (603) 448-3363), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 157,000.

Mileage: 157,000

AS DRIVING THE POWER STEERING ASSIST FAILED CAUSING THE VEHICLE TO GO TO MANUAL STEERING AND LOSING CONTROL IN A TURN. THIS IS MY DAUGHTER'S CAR WHO'S GOING TO COLLEGE AND HAS TO DRIVE DOWN THE MOUNTAIN IN ORDER TO GET TO AND FROM COLLEGE IS A MAJOR SAFETY ISSUE BECAUSE IF SHE WAS GOING AROUND A TURN DOWN THE MOUNTAIN THE VEHICLE WOULD HAVE WENT OFF THE SIDE OF THE MOUNTAIN. WHY DOES FORD MAKE THESE VEHICLES WITH THIS TYPE OF ISSUE. THIS IS A LIFE-OR-DEATH ISSUE.

Mileage: 90,024

WAS DRIVING ON THE FREEWAY AND MY CAR STARTED JOLTING AND ALL OF A SUDDEN I LOST MY POWER STEERING. I HAD TO PULL OFF ON THE SIDE OF THE ROAD AND THEN TWO LIGHTS CAME ON. ONE SAID FIX POWER STEERING NOW, AND SOMETHING ABOUT ADVANCETRAC. WE TRIED DISCONNECTING THE BATTERY OVER NIGHT AND THAT DID NOTHING. WE'LL BE TAKING IT IN TO THE DEALRSHIP THIS MORNING

Mileage: 106,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING ABILITY FAILED. THE CONTACT PULLED INTO A PARKING LOT AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE POWER STEERING SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING RACK FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

Mileage: 132,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS FIRST STARTED, THE STEERING WHEEL SEIZED. ONCE THE VEHICLE WAS RESTARTED, THE STEERING WHEEL WAS OPERABLE. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL FELT LOOSER THAN NORMAL. THE VEHICLE WAS TAKEN TO ADAMSON FORD (1922 2ND AVE S, BIRMINGHAM, AL 35233, (844) 352-6600) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 184,000.

Mileage: 184,000

TAKATA RECALL SO I HAVE READ THERE ARE RECALLS ON THE POWER STEERING BUT NOT ON MY CAR AND MY POWER STEERING HAD FAILED ON ME ONLY HAVE THE CAR FOR A YEAR NOW, I WAS DRIVING ON A NOT SO ICY ROAD AND MY ADVANCETRAC CAME ON SO I HAVE GOTTEN TO MY DESTINATION AND WHEN I GOT BACK IN MY CAR MY STEERING POWER HAD WENT OUT AND NOW THEY ARE SAYING MY RACK PINION NEEDS TO BE FIXED

Mileage: 10

POWER STEERING KEEPS GOING OUT. MECHANIC FIXES BUT ONLY LAST A FEW MILES THTHETHTHEN GOES OUT AGAIN.

Mileage: 126,000

POWER STEERING ASSIST FAULT ON 2011 FORD FUSION SE. TRI STAR FORD HAS RAN TESTS AND STATES NO PRESENT PROBLEMS ON 12/13/2017. I HAVE TIME STAMPED PHOTOS AND RECORDINGS OF AT LEAST SEVEN DIFFERENT TIMES THAT IT HAS HAPPENED. I WAS ADVISED TO RECORD THIS, BUT WOULD HAVE MANY MORE IF I HAD DONE SO FROM THE BEGINNING. THIS HAS HAPPENED STATIONARY, IN MOTION IN PARKING LOTS, PULLING OUT ON CITY STREETS AND ON THE HIGHWAY. I FEEL THAT IT HAS PUT MY LIFE AND THE LIVES OF OTHERS IN DANGER. I WOULD LIKE FORD TO STEP FORWARD AND TAKE RESPONSIBILITY FOR THIS ISSUE BEFORE IT IS TO LATE.

Mileage: 139,049

MY 2011 FORD FUSION I LOST CONTROL OF MY CAR AND THIS HAPPEN OUT THE BLUE NO WARNING AS I WAS DRIVING MY CAR AT ABOUT 40 MPH I LOST THE ABILITY TO CONTROL MY CAR I WAS UNABLE TO TURN OFF THE HIGHWAY SO U COAST TO THE SIDE OF THE ROAD TO AVOID ANY COLLISION THIS ISSUE HAS LEFT ME WITH NO WAY OF GETTING TO AND FROM WORK AND I LOST A DAY OF WORK I HAVE BEEN TRYING TO FIGURE OUT HOW TO GET THE PROBLEM FIXED I AM AWARE OF THE RECALL THAT MY CAR HAS ON IT AND I AM NOT ABLE TO GET THE PROBLEM SOLVED I AM BEING TOLD THAT THE RECALL HAS EXPIRED BUT I DON'T KNOW HOW IT CAN EXPIRE WHEN THE ISSUE WAS NOT FIXED THERE ARE 29 RECALLS ON MY CAR TO BE TOLD THAT THEY CAN'T HONOR THE RECALL I BOUGHT MY CAR FROM A USED CAR LOT AND I WAS NOT INFORMED ON THE RECALLS BUT 29 RECALLS ON ONE VEHICLE AND FOR ME TO BE TOLD BY ONE OF FORD REPRESENTATIVE THAT THE RECALL HAS EXPIRED AND THE ISSUE WAS NEVER RESOLVED THIS IS A PROBLEM I HAVE TO GET TO WORK AND GET MY MOM TO DYALISIS TO THE DOCTOR THIS IS A ISSUE THAT I HAVE TO DEAL WITH BECAUSE OF FAULTY MANUFACTURER ISSUES FOR A PROBLEM THAT HAS BEEN MADE AWARE TO THE COMPANY ,REFUSING TO TAKE CARE OF THE ISSUES WITH MY CAR I DON'T UNDERSTAND HOW THE RECALL HAS EXPIRED BUT THE PROBLEM WAS NEVER FIX THIS ISSUE HAS TO BE REPORTED TO THE MANUFACTURER OR THE CAR NEED TO BE RECALL AND THE ONLY WAY IT COULD NOT BE HONORED IS IF THE MANUFACTURER IS NO LONGER MANUFACTURING THE PARTS AND THEY STILL ARE MAKING THE PARTS TO GET THE ISSUE RESOLVED THIS IS BY FAR THE MOST INCONSIDERATE THING TOLD.FORD NEEDS TO FIX THE ISSUE WITH THIS CAR IT'S NEVER BEEN RESOLVED I UNDERSTAND IF THE ISSUE WAS TAKEN CARE OF AND I AM TRYING TO GET THE PROBLEM FIXED AGAIN THAT ISN'T THE CASE THE INITIAL PROBLEM WAS NEVER DEALT WITH AND I HAVE TO SUFFER BECAUSE OF BAD MANUFACTURING IF THE ISSUE IS THE FAULT OF THE COMPANY THEN THEY NEED TO GET THE PROBLEM TAKEN CARED OF.

Mileage: 162,000

THE POWER STEERING ON MY CAR STOPPED WORKING AS I WAS DRIVING. LUCKILY, I WAS LOCAL AND WAS ABLE TO GET THE CAR TO A MECHANIC. THE MECHANIC SAID THE CAR NEEDS A NEW POWER STEERING RACK AND PINION EVEN THOUGH TE CAR HAS LESS THAN 75K MILES ON IT.

Mileage: 75,000

WHILE TURNING LEFT IN AN INTERSECTION, I LOST THE ABILITY TO STEER. I HIT THE BRAKES AND STOPPED IN THE MIDDLE OF THE INTERSECTION. FORTUNATELY, NOBODY HIT ME. THE WORDS "POWER STEERING ASSIST FAULT" APPEARED ON THE CONSOLE. TURNING THE CAR OFF AND BACK ON RESTORED POWER STEERING. TWO DAYS LATER, WHEN STARTING THE CAR, THE SAME ERROR APPEARED. AGAIN, TURNING THE CAR OFF AND ON RESTORED POWER STEERING. APPARENTLY I'M NOT COVERED UNDER RECALL 15S18. I MAY BE COVERED UNDER EXTENDED COVERAGE (15N01) BUT THE DEALER SAID THAT I WILL ONLY BE COVERED IF SOME CODE APPEARS, AND DIDN'T HAVE AN APPOINTMENT TO CHECK FOR THREE WEEKS. I CONTACTED FORD CUSTOMER SERVICE THROUGH FACEBOOK, BUT THE EMPLOYEE WAS UNHELPFUL, AND JUST DIRECTED ME TO DEAL WITH THE DEALER, EVEN THOUGH THE DEALER CAN'T SEE ME.

Mileage: 68,800

AFTER MY HUSBAND PASSED AWAY, HIS FUSION WAS GIVEN TO OUR GRANDSON. THE STEERING HAS NOW SEIZED UP AND HE IS UNABLE TO DRIVE THE CAR. FORD DEALERSHIP SAID THERE IS NO CURRENT RECALL AND REFERRED TO WARRANTY. VEHICLE HAS NOT BEEN FIXED AND IS A DANGER FOR ANYONE IN MY FAMILY TO TRY AND DRIVE. DANGEROUS, DANGEROUS SITUATION. I WILL BE CONTACTING FORD.

Mileage: 145,666

POWER STEERING WENT OUT WHILE DRIVING

Mileage: 151,941

POWER STEERING ASSIST LIGHT CAME ON AND CAR IS EXTREMELY HARD TO STEER. I DROVE TO TOWN FINE PARKED CAME OUT OF STORE AND THIS LIGHT WAS ON.

Mileage: 127,676

POWER STEERING FAULT LIGHT CAME ON WHEN STARTED, POWER STEERING STOPPED WORKING, WHICH MAKES IT DANGEROUS. RESTARTED IT WORKED, COUPLE DAYS LATER DID THE SAME THING.. VEHICLE WAS STATIONARY. AFRAID TO DRIVE VEHICLE, MAY HAPPEN ON HIGHWAY. 7

Mileage: 106,000

WHILE DRIVING MY POWER STEERING ASSIST LIGHT CAME ON I PARK MY CAR CAME OUT AN HOUR LATER AND THE SAME THING CAN'T MOVE THE WHEEL

Mileage: 144,567

STEERING KEEPS PULLING TO THE LEFT, DOME LIGHTS STAY ON WHILE DRIVING

Mileage: 49,183

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED AND THE STEERING SEIZED. AS A RESULT, THE ENTIRE PASSENGER SIDE OF THE VEHICLE STRUCK A GUARDRAIL. THE AIR BAG DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED, DIAGNOSED, OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. *TT MANUFACTURER AND THEY INFORMED THE CONSUMER THAT THERE IS A PROGRAM CURRENTLY FOR THE POWER STEERING ASSISTANCE. *JB

Mileage: 72,000

MY ALERT SYMBOLS ARE JUST COMING ON AND MY STEERING CONTROL HAS CHANGED. WHEN I TRY TO DRIVE MY CAR NOW LOSSES POWER.

I WAS DRIVING HOME WHEN OUT OF NOWHERE MY CAR STARTS DINGING SAYING 'SERVICE POWER STEERING NOW' & I LOST CONTROL OF THE POWER STEERING.. THE WHEEL IMMEDIATELY LOCKED.

2011 FORD FUSION. CONSUMERS WRITES IN REGARD TO VEHICLE BEING UNABLE TO UNGERGO SAFETY RECALL REPAIRS AND HAVING MANY MALFUNCTIONS. *AS THE CONSUMER STATED ENGINE, FUEL SYSTEM, AND STEERING ALL MALFUNCTIONED AND THE DEALER REFUSED TO REPAIR THE VEHICLE. *JS

POWER STEERING STOPPED WORKING WHILE IN TRAFFIC. THREE CHILDREN WERE PASSENGERS IN THE CAR AT THE TIME. THE CAR BECAME VERY DIFFICULT TO CONTROL AND STEER. THE CAR WAS IN MOTION AND IN TRAFFIC AND A RAINY MORNING ON THE WAY TO SCHOOL.

Mileage: 181,000

THE POWER STEERING GOES OUT WITHOUT GIVING YOU ANY WARNING. IT HAS HAPPEN TO ME SEVERAL TIMES SINCE I HAD MY CAR. IT SAYS (POWER STEERING ADVANCE NOW). I CAN KEEP DRIVING, BUT ONCE I TURN THE CAR OFF. THE STEERING WHEEL LOCKS. WHEN I CRANK IT BACK UP, THE STEERING WHEEL IS LOCKED AND I CANT DRIVE IT ANYMORE.I HAVE TO CALL A TOW TRUCK AND HAVE IT PULLED TO FORD AUTO NATION. WHAT I'M TRYING TO SAY IS THAT THIS HAPPENS AND THERE IS NOTHING I CAN DO ABOUT IT MYSELF. I NEVER NO WHEN ITS GOING TO HAPPEN AGAIN. WHEN THEY DO WHATEVER IT IS THAT THEY DO TO MY CAR, THEY TELL ME THAT IT WON'T HAPPEN AGAIN. BUT IT DOES. IT IS A SCARY FEELING, WHEN IT HAPPENS.

Mileage: 124,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING ASSIST FAILED. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN AND COAST IT ONTO THE ROAD SHOULDER. THE POWER STEERING ASSIST INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO CAPITAL CITY FORD (8623 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA 46219, (317) 898-0700) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSEMBLY AND POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE MILEAGE ON THE VEHICLE EXCEEDED THE OPTION OF HAVING THE POWER STEERING ASSEMBLY REPLACED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 152,000.

Mileage: 152,000

THIS IS WHAT IS HAPPENING TO MY FORD FUSION 2011 BUT MY VIN # IS NOT SHOWING UP AS RECALLED - HELP!! ELECTRIC POWER STEERING FAILURE NHTSA ACTION NUMBER: PE14030 COMPONENTS STEERING OPENED FROM: OCTOBER 2, 2014'SEPTEMBER 10, 2015 SUMMARY THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE COMPLAINTS OF THE LOSS OF POWER STEERING WHILE DRIVING. THE SUBJECT VEHICLES ARE EQUIPPED WITH A RACK MOUNTED ELECTRIC POWER ASSISTED STEERING (EPAS) UNIT. SOME OF THE COMPLAINTS ALLEGED THAT THE STEERING ASSIST FAILED AND RESULTED IN INCREASED STEERING EFFORTS THAT CONTRIBUTED TO A LOSS OF CONTROL AND IN SOME CASES A CRASH. THE EPAS SYSTEM WAS MANUFACTURED BY TRW AUTOMOTIVE FOR FORD AND WAS DESIGNATED AS GENERATION I. THESE UNITS WERE FIRST PRODUCED AND PUT INTO VEHICLE PRODUCTION IN JULY 2008 BEGINNING WITH THE MODEL YEAR (MY) 2010 FORD FUSION AND MERCURY MILAN. THE SYSTEM IS COMPRISED OF A MECHANICAL STEERING RACK-AND-PINION GEAR WITH TORQUE SENSOR, ELECTRIC ASSIST MOTOR, MOTOR POSITION SENSOR AND A POWER STEERING CONTROL MODULE (PSCM). THE PSCM IS SELF-MONITORING AND DESIGNED TO DETECT FAULTS WITHIN THE SYSTEM AND CAN STORE DIAGNOSTIC TROUBLE CODES (DTCS) IF A PROBLEM IS DETECTED. THERE ARE 29 POTENTIAL DTCS THE SYSTEM CAN DETECT. MANY OF THESE ALLOW THE SYSTEM TO GO INTO REDUCED-ASSIST STEERING MODE BY USING THE DEFAULT VEHICLE SPEED SIGNAL SHOULD THE LIVE SPEED SIGNAL BE LOST, IF VOLTAGE TO EPAS SYSTEM FALLS BELOW 10.7 OR GOES ABOVE 17 VOLTS, THE TEMPERATURE AT THE PSCM GOES ABOVE 105C (221F), OR IF HIGH FRICTION IS DETECTED. SOME DTCS WILL CAUSE THE SYSTEM TO GO INTO MANUAL STEERING MODE (NO ASSIST). ON JULY 1, 2015, FORD FILED A DEFECT INFORMATION REPORT (DIR) IDENTIFYING A SAFETY RELATED DEFECT IN TRW GEN I EPAS SYSTEMS INSTALLED

TOOK MY CAR TO GET INSPECTED FOR THE POWER STEERING RECALL BACK IN 2016 AND WAS CLEARED. RANDOMLY I GET THE MESSAGE " POWER STEERING ASSIST FAULT" AND IT DISAPPEARS EVERY TIME I RESTART MY CAR SO I TOOK TO THE LOCAL FORD DEALERSHIP A FEW MONTHS AGO AND FOUND NOTHING. RECENTLY, THE POWER STEERING MESSAGE COMES ON MORE OFTEN. MY CAR DOESNT SHOW ANY PROBLEM DURING THE TIME THE RECALL WAS SENT BUT NOW, THE POWER STEERING ISSUE THAT WAS RECALLED IS MY MAJOR PROBLEM. MY VEHICLE HAS BEEN CLEARED OF THE RECALL LIST SINCE I TOOK IT TO THE DEALERSHIP AND FOUND NO POWER STEERING ISSUE AT THAT TIME.IS THERE ANYTHING I CAN DO FOR FORD TO FIX THIS ISSUE NOW?

Mileage: 122,000

MY SON WENT TO MOVE PUT OF HIS PARKING SPACE AND THE STEERING WAS COMPLETELY GONE, AND THE BRAKES WERE ALSO GONE. WE HAD THE ENTIRE BRAKE SYSTEM REPLACED LAST YEAR ALREADY AS THEY WENT OUT WHEN MY 17YR OLD DAUGHTER WAS DRIVING THE CAR, THAT COST $2600 AND NOW THE IT HAPPENS AGAIN ALONG WITH THE STEERING. THE CAR HAS LESS THAN 90K MILES ON IT AND SHOULD NOT BE DOING THIS WE HAD PLANNED TO SELL THIS CAN BUT NOW WE CANNOT AS IT IS A DANGER TO ANYONE DRIVING IT. FROM THIS SITE I CAN SEE BOTH ISSUES ARE KNOWN, SO HOW IS FORD GETTING AWAY WITH SELLING CARS THAT ARE COMPLETELY UNSAFE? WHEN THE BRAKES WENT FOR MY DAUGHTER SHE WAS ON A 45MPH ROAD BUT LUCKILY SHE COULD PULL IN SOMEWHERE SAFELY. WITH MY SON HE WAS JUST PULLING OUT OF THE SPOT, AND HE STOPPED THE CAR FINALLY, TURNED IT ON AND OFF A FEW TIMES AND ALL WAS BACK TO NORMAL BUT THIS IS UNACCEPTABLE, THE CAR IS A DANGER TO ANYONE IN IT R NEAR IT, AS WHO KNOWS WHEN IT WILL DECIDE TO LOSE THE STEERING AGAIN? WE WON'T USE IT ANYMORE, BUT WE DON'T KNOW WHAT TO DO WITH IT. IT IS ESSENTIALLY WORTHLESS EVEN THOUGH IT IS ONLY 7YRS OLD AND LOW MILEAGE. VILLAGE FORD IN DEARBORN FIXED THE BRAKE ISSUE LAST YWEAR ON THIS CAR.

Mileage: 86,000

I WENT OUT INE MORNING TO START MY CAR EVERY THING WAS FINE . ONCE I WAS DRIVING BACK TO MY RESIDENTS MY STEERING WHEEL LOCKED UP ON ME UPON TURNING IN. THE POWER STEERING ASSIST FAULT WENT OFF ON THE LITTLE SCREEN IN THE DASH! I AM LUCKY THAT I WAS IN MY PARKING LOT AND NOT TURNING INTO A STREET WHEN MY CAR LOCKES UP ON ME!!! I HAD MY CHILD IN MY CAR! I AM NOW LONGER ABLE TO USE MY CAR BECAUSE OF THIS MALFUNCTION! MY CHILD HAS SEIZURES AND OTHER MEDICAL ISSUES THAT WE HAVE TO GO TO APPOINTMENTS FOR! AND I HAVE NOW LOST MY JOB DUE TO THIS! SOMETHING NEEDS TO BE DONE! SOMETHING SERIOUS COULD HAVE HAPPENED WITH MY TODDLER IN THE CAR!

Mileage: 190,000

SEPT. 27TH 2017, FORD 'FIXED' MY CAR, 79,332 MILES. PROBLEM WAS A LOSS OF POWER STEERING WHILE DRIVING. FORD REPLACED STEERING GEAR AND REPROGRAMMED PSCM. NOW A LITTLE OVER A YEAR LATER, CAR IS DOING THE SAME THING, 3X TODAY, 10/9/18, ONCE LAST WEEK, TWICE 3 WEEKS AGO. ONLY 88,500 MILES.(LESS THAN 10,000 FROM FIX).

Mileage: 88,480

MY DAUGHTER HAD HER STEERING GEAR REPAIRED/REPLACED UNDER A RECALL AND NOW IT HAS GONE OUT AGAIN...BUT THEY WON'T FIX IT CAUSE THEY SAY SHE HAS MILES OVER THE WARRANTY. TO ME, IF SAME PROBLEMS HAPPEN TWICE, MAYBE THEY DIDN'T FIX IT RIGHT THE FIRST TIME. NOW SHE IS STUCK WITHOUT A CAR AND I AM VERY FRUSTRATED. PERSON AT CUSTOMER SEVICE SAYS THERE IS AN OPEN RECALL, BUT DEALER SAYS NO>

Mileage: 164,000

THE POWER ASSIST FAILED AND UNABLE TO STEER. IT WAS A $2,000 REPAIR AND A SEARCH OF THE INTERNET INDICATES OTHER FUSIONS FROM THE SAME YEAR WERE PART OF A MAJOR RECALL. BASED ON VIN MINE WAS NOT. THIS DOES NOT SEEM FAIR OR EVEN MAKE SENSE. I CALLED FORD AND THEY WILL NOT OFFER REFUND OR REPAIR.

Mileage: 88,090

THERE IS A RECALL #15S18 FOR A POWER STEERING COMPONENT ON MY CAR WITH FORD. THAT POWER STEERING UNIT IS CURRENTLY ACTING UP. I FOUND THE RECALL AND CALLED FORD. I WAS TOLD THAT IF II HAD LESS THAN 150,000 MILES ON THE CAR THEY WOULD FIX IT. WHEN I TOOK IT TO THE SHOP IT CHANGED TO REPROGRAM ONLY THEN F T ACTED UP AGAIN THEY WOULD REPLACE IT. WE BOTH THE CAR USED IN DECEMBER OF 2017. THE PREVIOUS OWNER HAD HAD THE CAR N FOR THIS RECALL FOR REPROGRAMMING IN JUNE 2017. SO ACCORDING TO THE RECALL THE UNIT SHOULD BE REPLACED SINCE THE PROGRAMMING DID NOT FIX IT. IT STATES THE CAR WILL BE COVERED UP TO 150,0000 MILES. FORD IS SAYING THAT THE RECALL EXPIRED AT 60,000 MILES YET THE CAR HAD OVER 60,000 MILES ON IT WHEN IT WENT FOR THERE REPROGRAM IN JUNE 2017. ESSENTIALLY, FORD IS NOT HONORING THIS RECALL REPAIR.

Mileage: 144,235

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATORS ILLUMINATED FOR THE SERVICE ADVANCETRAC, ELECTRONIC STABILITY CONTROL, AND POWER STEERING ASSIST FAULT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE INTERIM NOTICE INDICATED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS ALSO INCLUDED IN TWO MANUFACTURER SERVICE CAMPAIGNS: 13N03(ELECTRONIC THROTTLE BODY EXTENDED COVERAGE) AND 15N01 (EPAS STEERING EFFORTS). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF THE FAILURE WAS RELATED TO THE TWO CAMPAIGNS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 150,000

SENSOR FAILURE IN THE RACK AND PINION WHICH SHUT DOWN MY POWER STEERING ASSIST WHILE I WAS DRIVING. THIS WAS A PRECIOUS RECALL ON THE VEHICLE.

Mileage: 92,000

ELECTRONIC POWER STEERING COMPLETELY FAILED WHILE IN MOTION. FORD HAD PREVIOUS RECALL ON SAME YEAR AND MODEL VEHICLES (FUSION, 2011) BUT FOR SOME REASON NOT ON MY PARTICULAR VIN, FORD DID NOT OFFER ASSISTANCE COVERING THE $2,450 COST OF REPLACEMENT.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE DRIVER WAS MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME EXTREMELY TIGHT WHEN IT WAS TURNED IN EITHER DIRECTION. CLASSIC FORD OF MADISON (6251 N RIDGE RD, MADISON, OH 44057, 1-(440) 417-1100) DIAGNOSED THAT THE TWO FRONT CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AVENUE AUTO CLINIC (1170 MENTOR AVE, PAINESVILLE, OH 44077, 1-(440) 639-9956) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COMPUTER AND THE ELECTRONIC STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE14030 (STEERING). THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB

Mileage: 58,134

TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE "POWER STEERING FAULT" MESSAGE DISPLAYED AND THE POWER STEERING ASSIST FAILED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (SARASOTA FORD, 707 W. WASHINGTON BLVD, SARASOTA, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID. **TR UPDATED 11/9/18*JB

Mileage: 100,000

LOSE OF POWER STEERING WHENEVER IT WANTS & SERVICE AFVAMCETRAC CONTINUES TO COME ON. SUPPOS DAY YHERE T NO RECALLS YET I LOOSE POWER STEERING AT AMY GIVEN TIME & NO MECHANIC CAN REPAIR DUE TO THE INFORM ME IT SHOULD REPAIRED BY ENTIRE NEW PARTS FROM FORD. HAD BEEN TAKEN IN MULTIPLE TIMES YET THEN THEY TELL ME IT SHOULD B OK BUT WON'T PROMISE IT DUE TO EVERY OTHER POWER STEERING RECALL ON THIS VEHICLE BUT MINE. NEED HELP & RESOLUTION. HAS STOPPED WORKIN MULTIPLE TIMES & HAVE HAD 3 ACCIDENTS INTO CURBS, MY OTHER VEHICLE & THX GOD WHEN IT HAPPENED ON FREEEAY I WAS ABLE TO SLAM MY BRAKES & SAFELY GET OUT OF TRAFFIC.

TAKATA RECALL ON MY WAY HOME DRIVING IN THE CITY THE "SERVICE POWER STEERING" MESSAGE POPPED UP. I GOT HOME AND PARKED MY CAR LIKE NORMAL. THE NEXT MORNING AS I'M LEAVING, IT IS INCREDIBLY HARD TO TURN OUT OF MY DRIVEWAY.

Mileage: 117,987

POWER STEERING CONTINUES TO GO OUT PERIODICALLY ..ERROR MESSAGE SAYS POWER STEERING ASSIST FAULT. THE WAS "FIXED" A COUPLE OF YEARS AGO AND NOW GOING OUT AGAIN AND THEY SAY IT IS NOT COVERED UNDER ANY WARRANTY CAUSE MILES EXCEED 150,000. LAST TIME ON EXPRESSWAY GOING OVER 60 MPH. TOOK IT TO DEALER AND THEY SAY IT NEEDS A STEERING GEAR..THIS SHOULD BE ON A RECALL . I FEEL FORD IS NOT BEING RESPONSIBLE FOR THIS AND PUTTING US IN DANGER OF AN ACCIDENT THAT COULD KILL US OR OTHER. PLEASE HELP.

Mileage: 164,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE "CHECK STEERING" INDICATOR ILLUMINATED WITHOUT WARNING. IMMEDIATELY AFTERWARDS, THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED TO PERFORMANCE FORD LINCOLN (606 NJ-10, RANDOLPH, NEW JERSEY 07869, (888) 541-3927). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND THE COMPUTER SOFTWARE WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED THREE WEEKS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-156-284-19. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000. THE VIN WAS NOT AVAILABLE.

Mileage: 164,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING), 15V793000 (FUEL SYSTEM, GASOLINE), AND 16V384000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL UNKNOWN DEALER, BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AND 15V340000 (STEERING).

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING ASSIST INDICATOR ILLUMINATED. WHILE DRIVING, THE STEERING WHEEL PULLED TO THE RIGHT. THE CONTACT WAS ABLE TO KEEP THE VEHICLE IN THE LANE BY APPLYING FORCE TO THE STEERING WHEEL. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AND IT WAS LATER TOWED TO VIC VALLEY FORD LINCOLN (501 EAST DANIEL MORGAN AVENUE, SPARTANBURG, SOUTH CAROLINA 20304, (864)-583-3600). THE DEALER DIAGNOSED THAT THE POWER STEERING REAR CONTROL ARM WAS CAUSING FRICTION TO THE POWER STEERING SYSTEM, WHICH CAUSED THE SYSTEM NOT TO OPERATE NORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) ON AUGUST 11, 2018 BY THE SAME DEALER. THE RECALL REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 142,205.

Mileage: 142,205

ON AUGUST 16TH 2018. MY 18YR SON WAS DRIVING WHEN HIS POWER STEERING WENT. HE COULD HAVE BEEN KILLED ALONG WITH OTHERS. THERE WAS A RECALL BY FORD. BUT WITH RESTRICTIONS. WITH IN 10YRS IR 150KMILES WHAT EVER CAME 1ST. MY SON'S CAR DID NOT QUALIFY AS IT WAS JUST OVER THE 150K MILEAGE. THE COST OF THE REPAIR IS OVER 2K....WE ARE DEVASTATE. HOW FORD CAN BUT SUCH RESTRICTIONS WHEN MY PREVIOUS SON & OTHER'S COULD HAVE LOST THEIR LIVES. ALSO HOW CAN A DEALERSHIP SELL CARS WHEN THERE IS VERY HARSH RECALLS. WE LOVE TO BUY FORD BECAUSE IT IS AN AMERICAN CAR & SUPPOSE TO BE DEPENDABLE & RELIABLE. I BOUGHT THIS CAR THINKING MY SON WAS GOING TO BE SAFE. INSTEAD I BOUGHT HIM A DEATH TRAP. THANK YOU.

Mileage: 155,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL PUMP, GASOLINE), 14VE028000 (EQUIPMENT), 16V384000 (AIR BAGS), AND 15V340000 (STEERING). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED PAYNE WESLACO FORD AT (956) 619-6026 (2401 E EXPY 83, WESLACO, TX 78599) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL PUMP, GASOLINE), 14VE028000 (EQUIPMENT), 16V384000 (AIR BAGS), AND 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE.

SOMETIMES ON START UP THERE IS NO POWER STEERING. THERE IS A WARNING LIGHT ABOUT STEERING MALFUNCTION. IF THE KEY IS TURNED OFF AND THEN RE-STARTED THE STEERING COMES BACK. THE DANGER IS IF THIS HAPPENS WHILE DRIVING.

Mileage: 59,000

MY WIFE AND I GAVE THIS CAR TO OUR DAUGHTER WHEN SHE GOT HER DRIVERS LICENSE IN 2016.SINCE THEN THERE HAS BEEN A RECALL ON THE AIRBAGS THAT HAS NOT BEEN FIXED BECAUSE THEY ARE ON BACK ORDER. THE TEMPERATURE SENSOR HAS GONE OUT AND FORD IS AWARE THAT IS A PROBLEM BUT WILL NOT RECALL, AND NOW 3 TIMES THE STEERING HAS LOCKED UP ON HER WITH AN ERROR MESSAGE THAT READS "POWER STEERING ASSIST FAULT". IN READING VARIOUS ARTICLES THERE WAS A RECALL BUT FOR SOME REASON MY CAR HAVING A 3.5 LITER WAS NOT IN THE RECALL, NOT REAL SURE WHAT ENGINE SIZE HAS TO DO WITH POWER STEERING. FORTUNATELY ALL 3 FAILURES OCCURRED IN OUR DRIVE WAY WHILE SHE WAS BACKING OUT AND SHE TURNED THE CAR OFF AND STARTED IT BACK UP AND THE CAR CORRECTED ITSELF. I AM IN FEAR FOR MY DAUGHTERS LIFE AT THIS POINT, EVEN THOUGH SHE HAS 2+ YRS OF DRIVING EXPERIENCE WHO IS TO SAY THAT IF THIS HAPPENS WHEN SHE IS DRIVING DOWN THE ROAD SHE WILL KNOW HOW TO REACT WITHOUT HARMING HERSELF OR SOMEONE ELSE. FORD NEEDS TO OWN UP AND FIX THEIR DEFECTIVE VEHICLES PS. THIS FORD ONLY HAS 45,000 MILES ON IT. RALPH NADER, WE NEED YOU!!!!

Mileage: 45,000

LOST OF STEERING CONTROL WHILE DRIVING DOWN THE FREEWAY DUE TO FAILURE OF- ELECTRIC POWER ASSIST SYSTEM.

Mileage: 20,000

JENKINS AND WYNNE FORD IN CLARKSVILLE TN HAS REPLACE THE ELECTRONIC POWER STEERING TWICE ALREADY. VEHICLE WAS RETURNED BACK TO US ON 8-9 AUG AFTER FIXING IT FOR A SECOND TIME. WITHIN 24HRS ELECTRONIC POWER STEERING WENT OUT AGAIN AND RETURNED IT IMMEDIATELY TO THE FORD DEALERSHIP. NOW DEALERSHIP IS CLAIMING THE LOWER CONTROLS ARMS ARE BAD AND NEED TO BE REPLACED AND IS THE CAUSE OF WHY THE ELECTRONIC POWER STEERING IS GOING OUT. THERE HAS BEEN NO NOTICEABLE NOISES, CLUNKS OR ANYTHING TO IDENTIFY THE ISSUE BEING THE LOWER CONTROL ARMS. FORD IS CLAIMING THE BAD LOWER CONTROL ARMS ARE PUTTING TO MUCH PRESSURE ON THE ELECTRONIC POWER STEERING CONTROL UNIT.

Mileage: 128,000

THE CAR IS PARKED ON THE CURB SO I'D STARTED IT UP AND WAS PROCEEDING TO TURN IT AROUND IN A DRIVEWAY ACROSS THE STREET WHEN THE POWER STEERING WENT OUT SUDDENLY AND I COULD BARELY TURN THE WHEEL. A WARNING ON THE DASHBOARD SAID THE POWER STEERING ASSEMBLY HAD FAILED. AFTER MUCH EFFORT, I PULLED THE CAR ALONGSIDE THE CURB ACROSS THE STREET AND TURNED IT OFF. I CALLED THE DEALER AND THE MAN THERE SAID THERE WAS A RECALL ON THE VEHICLE FOR THE POWER STEERING AND HE WAS 99% SURE IT WOULD BE COVERED BUT AFTER I HAD IT TOWED THERE, HE SAID IT DIDN'T MEET THE CRITERIA FOR THE RECALL -- THAT THE COMPUTER WASN'T THROWING CERTAIN CODES SO I HAD TO PAY $2,000 TO GET IT FIXED. I JUST HAVE TO TRUST HE WAS BEING TRUTHFUL ABOUT THE NO CODES.

Mileage: 174,000

I TOOK MY 2011 FORD FUSION TO THE FORD DEALERSHIP IN HARLINGEN TX. THEY VERIFIED THE VEHICLE WAS UP FOR RECALL SINCE IT HAS NOT BEEN REPAIRED. THE MECHANICS TOOK THE CAR IN AND REPAIRED THE CAR AFTER 7 DAYS OF DROPPING IT OFF. ON DAY 7 THEY CALLED ME THAT IT NEEDED A TIE ROD WHICH I PURCHASED AND DELIVERED FIRST HAND. 2 HOURS LATER THEY CALLED ME THAT I HAD TO PAY $1,300 BECAUSE THE CAR WAS NOT UP FOR RECALL AND THAT IF I DIDN'T PAY THEY WOULD BE PUTTING MY BROKEN PART BACK ON AND RELEASING THE CAR TO ME. I WENT ON TO COMPLAIN TO THE MANAGER AND THEY MANAGED TO TAKE $500 OUT FOR THE REPAIRS THEY HAVE DONE THAT WERE SUPPOSED TO BE UP FOR RECALL. I WAITED 7 DAYS TO FIND OUT I WAS BEING CHARGED FOR A SERVICE THAT WAS SUPPOSED TO BE FREE. RECALL NUMBER 15NO1 AND 15NO2. I HAVE RECITE AND VIDEO OF THE CONFRONTATION. I HAD ALREADY WRECKED THE CAR DUE TO THE STEERING ISSUES. I ALSO REPAIRED THE DAMAGED AFTER THE ACCIDENT TO LATER FIND OUT IT WAS UP FOR RECALL!

Mileage: 148,739

UPON STARTING THE CAR AND BACKING OUT OF THE DRIVEWAY I EXPERIENCED A LOSS OF POWER STEERING ASSIST. EVEN WITH SEVERAL ATTEMPTS TO TURN THE ENGINE OFF AND RESTART, THE CODE IS STILL THERE. THERE HAVE BEEN MANY CASES OF THIS HAPPENING ONLINE AND A RECALL THAT MY VEHICLE WAS NOT UNDER IN 2015.

Mileage: 124,000

I HAD A RECALL ON MY CAR LAST YEAR 2017. I TOOK IT TO BE FIXED. THEY REPLACED THE THROTTLE BODY AND POWER STEERING MODULE. AFTER HAVING THAT REPLACED I LATER NOTICE MY CAR WASN'T DRIVING RIGHT. THERE WAS A WHINING NOISE AND A NOISE COMING FOR STEERING WHEEL. SO I TOOK MY CAR BACK TO HAVE IT CHECK OUT.THE GUY SAID IT WILL COST $130.00 FOR THEM TO CHECK MY CAR. I ASKED IF COST TO CHECK THE PART THEY REPLACED BECAUSE MY CAR WAS DRIVING THE SAME SINCE THEY FIXED IT. IT TOOK LESS THAN AN HOUR FOR THEM TO TELL ME THAT THERE WASN'T ANYTHING WRONG WITH THE PARTS THAT WAS REPLACED. NOW MY CAR HAS BEEN GOING DOWN SINCE. SO JUNE 30,2018 I TOOK IT TO A MECHANIC FOR OIL CHANGE AND HE TOLD ME THAT I SHOULD TAKE MY CAR TO DEALERSHIP TO GET RACK AND PINION CHECK.HE EXPRESS TO ME THAT I SHOULD GET IT LOOKED AT SOON BECAUSE MY WHEEL SEEM LIKE IT WILL LOCK. AUGUST 5,2018 I WAS DRIVING THE EXPRESS WAY AND ALMOST LOST CONTROL OF MY CAR. IT KEPT SWERVING BACK AND FORWARD IN AND OUT OF LANE. I WAS TRYING TO AVOID HITTING THE CAR ON MY RIGHT SIDE AND HITTING THE BRICK WALL ON MY LEFT. I TO BRAKE ON THE EXPRESSWAY ALMOST COMING TO A COMPLETE STOP TO GET CONTROL OF THE CAR. I THANK GOD THERE WASN'T A CAR BEHIND ME. I HAD TO REPLACE THE TAIL LIGHT SEVERAL TIMES. THERE A STATIC NOISE COMING FROM THE CENTER DASH.

Mileage: 141,452

POWER STEERING ASSIST FAILURE A/C FAIL DEFROST FAIL TURNS ON & OFF BY ITSELF OR JUST DOESNT OPERATE AT ALL ANYMORE TRACADVANCE FAILURE

Mileage: 133,500

I WAS DRIVING THE VEHICLE AND LOST POWER STEERING ASSISTANCE. WARNING LIGHT CAME ON AND DISPLAY NOTED THAT FAULT. PARKED THE CAR, WHEN I RESTARTED IT THE PROBLEM WENT AWAY. THIS COULD HAVE CAUSED A MAJOR ACCIDENT HAD MY WIFE BEEN DRIVING THE CAR AND ENTERED A SHAPE BENT IN THE ROAD. FORTUNATELY I WAS DRIVING ABOUT 40 MPH ON A FAIRLY STRAIGHT ROAD WHEN THE PROBLEM OCCURRED. I CHECKED AND NO RECALL HAS BEEN NOTED ON THIS PARTICULAR VEHICLE, HOWEVER IT APPEARS OTHER 2011 FORDS INCLUDING FUSIONS HAVE BEEN RECALLED. I WANT THIS TO BE ON RECORD IN THE EVENT THERE WOULD BE AN ACCIDENT DUE TO FORD'S RELUCTANCE TO TAKE ACTION OF THIS SERIOUS PROBLEM. PLEASE NOTE: I AM NOT ABLE TO CHECK THE BOX FOR RECEIVING RECALL ALERTS, BUT WOULD LIKE TO RECEIVE THEM. THANK YOU

Mileage: 80,275

I RECENTLY STARTED MY CAR AFTER WORK AND GOT A "POWER STEERING ASSIST FAILURE" ALERT WHILE STATIONARY. THE POWER STEERING HAS NOT WORKED SINCE THAT INCIDENT. IT'S INCREDIBLY DIFFICULT TO MAKE TURNS, ESPECIALLY MICHIGAN TURN-AROUNDS. BEING THAT IT'S ELECTRICAL, THE ESTIMATED COST TO FIX IS $1700! I DON'T HAVE $1700 TO FIX IT, AND I HAVE NO CHOICE BUT TO DRIVE IT AROUND LIKE THIS. I LEARNED THAT THERE WERE OVER 400,000 RECALLS FOR RELATED INCIDENTS, BUT MY VEHICLE IS NOT RECALLED. WHY? I ALSO NOTICED THAT OF THE 1795 COMPLAINTS ON HERE, 759 OF THEM ARE FOR STEERING ISSUES. THAT'S 42 PERCENT! THIS IS A DISASTER WAITING TO HAPPEN.

Mileage: 118,000

I WAS DRIVING DOWN THE HIGHWAY WHEN THE POWER STEERING WENT OUT. ALARM SOUNDS WENT OFF AND POWER STEERING DEFAULT APPEARED ON THE INFO SYSTEM. HAD A HARD TIME PULLING OFF THE HIGHWAY. WHEN I REALIZED IT WAS ELECTRICAL STEERING I WENT ONLINE TO FIND A WAY TO FIX THE PROBLEM. I CHECKED THE FUSES. FUSES WERE OK. SINCE I COULD HARDLY MOVE THE STEERING WHEEL TRYING TO GET OFF THE HIGHWAY I WASN'T GOING TO RISK MY LIFE AGAIN OR MY FELLOW DRIVERS ON THE HIGHWAY BY DRIVING IT BACK HOME. I WAITED FOR MY CAR TO BE TOWED BACK HOME. YOU WOULD THINK A CAR DOING 70 MPH WOULD STILL BE SOMEWHAT EASY TO STEER RIGHT TO GET ON THE SHOULDER OF THE HIGHWAY. IT WAS NOT AND TOOK A GOOD DEAL OF MUSCLE TO TURN THE STEERING WHEEL RIGHT. IF I WAS A OLDER PERSON OR SOMEONE WEAKER THIS COULD HAVE BEEN BAD.

Mileage: 110,000

MY 2011 FORD FUSION'S STEERING WHEEL COMPLETELY GAVE OUT ON ME WHILE DRIVING ON A HIGHWAY IN JULY OF 2015. EXTREMELY DANGEROUS SITUATION. DEALERSHIP INFORMED ME OF AN OPEN RECALL AND REPLACED THE WHOLE STEERING RACK PURSUANT TO FORD RECALL NUMBER 15S18. FAST FORWARD THREE YEARS LATER -- LAST FRIDAY, ALSO WHILE DRIVING, MY STEERING WHEEL FAILED AND ALMOST CAUSED A CRASH. EXACT SAME ERRORS. CONTACTED TWO DIFFERENT DEALERSHIPS, AS WELL AS FORD, AND ALL SAID THEY CAN'T DO ANYTHING ABOUT IT -- THAT I WOULD HAVE TO PAY $2300+ TO GET IT REPLACED. HOW CAN THE STEERING RACK FAIL ME TWICE IN THREE YEARS? HOW DOES FORD GET AWAY WITH MAKING THIS A ONE TIME RECALL AND DOING NOTHING WHEN THE SAME THING HAPPENS AGAIN? IT'S ABSOLUTELY ABSURD AND HORRIFYING. NO CAR - ESPECIALLY NOT ONE THAT IS A RELATIVELY NEWER MODEL - JUST RANDOMLY HAS A STEERING RACK FAILURE IN THE MIDDLE OF A HIGHWAY. IF I HAD CRASHED, I AM GUESSING FORD WOULD HAVE PAID FOR THE REPLACEMENT.

Mileage: 144,000

I WAS DRIVING ON A CITY STREET TURNING LEFT. ON MY WAY TO PICK UP MY SON WHEN MY POWER STEERING WENT OUT AND A PROMPT SHOWED ON MY DASHBOARD SAYING POWER STEERING ASSIST FAULT.

Mileage: 72,571

TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER REFUELING AT A FUEL STATION, THE VEHICLE WAS STARTED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION FAILED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. *TT CONTACT STATES VEHICLE WAS TAKEN RANDY MARION FORD IN STATESVILLE, NC. *TT

Mileage: 125,000

INTERMITTENT POWER STEERING FAILURE. WHEN BACKING OUT OF MY DRIVEWAY, POWER STEERING LOCKED UP THEN WAS DRIVABLE. LOCKED UP AGAIN 66 MILES LATER WHILE BACKING UP IN DRIVEWAY.. TOOK IT TO TEAM FORD, $2199.00 TO REPAIR. OVER 400;00 WAS RECALLED IN 2015; FOR SAME PROBLEM. WHY NOT MINE?

Mileage: 10,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND AN ABNORMAL GRINDING NOISE COULD BE HEARD. IN ADDITION, THE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO COVINGTON FORD (9101 MARTIN LUTHER KING JR AVE, COVINGTON, GA 30014, (770) 786-3432) FOR DIAGNOSTIC TESTING AND REPAIRS. THE DIAGNOSTIC RESULTS WERE NOT PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,000.

Mileage: 122,000

1. TAKATA RECALL- AIR BAG: AIR BAG SENSOR OR LIGHT GOES BLINKING FOR 30 MINS OR MORE THAN IT SWITCHES TO THE PANEL LIGHT AND STAYS THERE LIT UP.. 2. STEERING COLUMN-STIFF AND GRINDING NOISE: WHEN IT DRIVES BACKWARD REVERSE IT MAKES THAT NOISE AND WHEN ON THE ROAD IT BEGINS TO MAKE LOUD NOISE, THEN THE STEERING GETS HARD TO STEER. 3. AC COOLANT DOES NOT BLOW COLD AIR: DOES NOT GET COLD AND BLOWS OUT WARM AIR ONLY.

POWER STEERING WOULD GO OUT, BUT RESET ITSELF AFTER TURNING CAR OFF AND THEN BACK ON. POWER STEERING FINALLY WENT OUT COMPLETELY WHILE GOING DOWN SUBDIVISION ROAD. SOME 2011 FUSIONS WERE RECALLED FOR THE SAME EXACT PROBLEM AND FIX. GOOD THING NO WORRIES ACCIDENT HAPPENED AND THE TAKATA AIRBAG WAS NOT DEPLOYED SINCE THAT RECALL HAS NOT BEEN FIXED YET.... MANY OTHER CARS JUST LIKE THIS ONE ON CARCOMPLAINTS.COM. HAD ISSUE FIXED AT BARBER FORD INC IN HOLLAND, MI 49423.

Mileage: 119,000

I PURCHASED THIS 2011 FUSION SEL 6 MONTHS AGO, THE CARFAX REPORT LISTED EVERYTHING AS BEING CHECKED OUT BUT NO REPORT ABOUT EPAS AS HAVING RECALL ISSUES, NO PROBLEMS UNTIL LAST WEEK WHEN THE OUTSIDE TEMPERATURE REACHED THE 90'S, WHEN EXITING THE FREEWAY AND COMING TO A STOP THE STEERING AND BRAKES STARTED LOUD GROWLING NOISE AT LOW SPEEDS, CONTINUED THROUGHOUT CITY STREET DRIVING AS WELL WITH IT REMAINING CONSTANT UNTIL THE TEMP COOLED OFF OVERNIGHT AS IT DIDN'T HAVE PROBLEMS WHEN TEMP WAS BACK DOWN IN THE 60'S BUT HAS REPEATED THE GROWLING NOISE AGAIN SEVERAL TIMES ONCE THE TEMP'S RETURN IN HOT WEATHER. WENT TO THE FORD DEALER AND SAID THE RECALL 15S18 HAS BEEN CLOSED AND THAT MY VIN NEVER WAS PART OF THE RECALL NOTICE, VERY FRUSTRATING THAT THE 393,623 UNITS EFFECTED THAT LISTED 2011-12 FUSION'S NEVER INCLUDED ALL VEHICLES AS VIEWING ALL THE COMPLAINTS NUMEROUS OTHER VEHICLES THAT WASN'T INCLUDED IN THE RECALL ARE HAVING THE SAME ISSUES AS THOSE THAT WERE. RECEIVED RECALL NOTICE FOR THE TAKATA AIRBAG POSSIBLY AVAILABLE IN THE 3 QTR AND FORD IS ALLOWING OWNERS A RENTAL UNIT UP TO $30 A DAY UNTIL THE TAKATA AIRBAG PARTS ARE AVAILABLE FOR REPLACEMENT.

Mileage: 97,850

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. DURING THE FAILURE, THE MESSAGE "POWER STEERING ASSIST FAULT" DISPLAYED. THE CONTACT INDICATED THAT TURNING THE VEHICLE OFF AND BACK ON WOULD SOMETIMES CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (BOB SIGHT FORD IN LEE SUMMIT, MO) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), ALTHOUGH THE FAILURE WAS THE SAME AS LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RAY SKILLMAN HOOSIER FORD (333 ROBERT CURRY DR., MARTINSVILLE, IN 46151, (765-342-3673) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.

Mileage: 116,000

DRIVING 8 HOURS, 70 MPH, ON 92 OUTSIDE TEMP DAY THE CAR STARTED MAKING A THUMPING SOUND WHEN BREAKING/STEERING SIMULTANEOUSLY. STEERING BECAME SOMEWHAT STIFFER. THE SOUND GOT LOUDER AS TIME WENT ON, POSSIBLY DUE TO EXTREME HEAT. WIFE WAS WITH ME AND WE BOTH BECAME VERY WORRIED BECAUSE WE WERE IN ATLANTA 5 PM TRAFFIC. WE MADE IT HOME AND I BEGAN AN INFORMATION SEARCH. I FOUND THAT OUR 2011 FORD FUSION WAS INCLUDED IN A FIELD SERVICE ACTION 15N01. I SPOKE WITH THE LOCAL FORD SERVICE MANAGER AND WAS TOLD THAT DID NOT APPLY TO THE SYMPTOMS I DESCRIBED BECAUSE THERE IS NO ADVANCE INDICATION THAT THE ELECTRIC CONTROLLED STEERING IS GOING OUT - IT JUST GOES OUT. FORD'S OWN REPORT MENTIONS THIS BEING POSSIBLY DANGEROUS BUT DOWNPLAYS THE CONCERN BY SAYING STEERING IS STILL POSSIBLE, JUST MORE DIFFICULT. I CALLED FORD CUSTOMER SERVICE FOR SOME SUPPORT BUT OTHER THAN RECOMMENDING A DIAGNOSES AND SAYING SHE IS NOT A TECH, OFFERED NO MEANINGFUL INFORMATION. SHE DID ADMIT SHE WOULD NOT WANT TO DRIVE A CAR WITH THIS CONDITION EXISTING. LAST, I TRIED TO GET INFORMATION VIA LIVE CHAT AND WHEN I SENT THE FSA NUMBER, I WAS ACTUALLY BLOCKED OF MY ABILITY TO QUESTION HIM AND HE ENDED THE CHAT. FRANKLY, I WOULD LIKE TO HEAR THE RESPONSE OF A FORD MANAGEMENT PERSON TO THE QUESTION "WOULD YOU ALLOW YOUR DEAREST FAMILY MEMBERS RIDE IN A VEHICLE THAT SHOW FRIGHTENING SYMPTOMS OF A STEERING ISSUE KNOWING THE EXISTENCE OF THE 'FIELD SERVICE ACTION' WHICH IS ABOUT THE STEERING GOING OUT.

Mileage: 96,571

MY POWER STEERING SYSTEM FAILED MAKING THE CAR UNABLE TO DRIVE. THIS HAPPENED AT 77,298 MILES ON IT. MY SPECIFIC VIN NUMBER WAS NOT INCLUDED IN THE 2011 FORD FUSION RECALLS FOR THE SAME PROBLEM FOR POWER STEERING FAILURE.

Mileage: 77,300

POWER STEERING ASSIST FAULT POPS UP WHEN CAR STARTS AND STEERING WHEEL DOES NOT MOVE

OVER 2 YEARS AGO, AT START UP, THE POWER STEERING ASSIST FAILURE WARNING APPEARED. I COULDN'T DRIVE THE CAR. I TOOK IT TO THE DEALER AND WAS ADVISED OF A RECALL ON FUSIONS, BUT NOT ON MY VIN. VERY FRUSTRATING! THEY RESET THE ELECTRONICS AND IT WAS OKAY FOR ONLY A COUPLE OF MONTHS. SINCE THEN, I RECEIVE THE WARNING SEVERAL TIMES A MONTH... CONSISTENTLY. I FOUND IF I TURN THE CAR OFF AND BACK ON, IT WOULD RESET AND POWER STEERING WOULD RESUME. HOWEVER, ON THURSDAY, 6/7/18, IT WOULD NOT RESET. I HAD TO HAVE THE CAR TOWED AND WAS ADVISED STILL NO RECALL ON MY CAR, IT IS OUT OF WARRANTY NOW, AND IT CAN ONLY BE RESET ONCE; I HAVE TO PAY $1600 TO CHANGE THE RACK. THIS IS EXTREMELY DISCONCERTING. THIS IS THE SAME PROBLEM AS ORIGINAL CONCERN 2 YEARS AGO AND MY CAR IS OUTSIDE OF THE RECALL.

Mileage: 85,689

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO FREDERICK MOTOR COMPANY (1 WAVERLEY DR., FREDERICK, MD 21702, (301) 663-6111) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO FREDERICK MOTOR COMPANY (1 WAVERLEY DR., FREDERICK, MD 21702, (301) 663-6111) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

MY POWER STERRING SHUT OFF WHILE DRIVING, WARNING ISSUED ON DASH. HAD LIMITED MANUAL STEERING ABILITY, HAD TOWED TO DEALERSHIP. IN MOTION.

Mileage: 160,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE CONTACT TURNED OFF THE VEHICLE, RESTARTED IT AFTER 30 SECONDS, AND THE VEHICLE FUNCTIONED NORMALLY. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

DRIVING AT 45 MPH I LOST MY POWER STEERING. TOOK IT AND THE DEALERSHIP AND WAS TOLD THEY WOULD HAVE TO REPROGRAM THE COMPUTER. PICKED IT UP ON THURSDAY AND FRIDAY MORNING I LOST POWER STEERING AGAIN THIS TIME I WAS DRIVING ABOUT 55 TO 60 MPH.

Mileage: 94,000

POWER STEARING WOULD QUIT FORCING CAR TO MANUAL STEERING. ALSO TRACTION CONTROL WOULD SHUT OFF WHEN THIS HAPPENED.

Mileage: 100,000

THE POWER ASSIST STEERING LIGHT CAME ON AND THE CAR LOST POWER STEERING. THIS HAPPENED IN THE DRIVEWAY WHILE THE CAR WAS IN MOTION. THE CAR WAS NOT STEERABLE AT THIS POINT. I TURNED THE ENGINE OFF AND THEN RESTARTED THE CAR AND THE POWER STEERING WAS ACTIVE SO I TOOK IT TO THE DEALERSHIP. THE DEALER DIAGNOSED THE ISSUE AND FOUND STEERING RACK INTERNAL DAMAGE (INVOICE AND DESCRIPTION ATTACHED). THIS IS THE SAME ISSUE AS IN RECALLED FORD VEHICLES, HOWEVER, BECAUSE THIS VIN WAS NOT INCLUDED IN THE ORIGINAL RECALL THE WORK WAS NOT COVERED BY FORD.

Mileage: 69,260

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SEIZED AND THE STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAGUE FORD LINCOLN (1730 W HILLSBORO ST, EL DORADO, AR 71730, 870-864-9400). THE DEALER STATED THAT EVEN THOUGH THE VIN WAS INCLUDED IN THE RECALL FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), THE RECALL DID NOT APPLY TO SALVAGE TITLED VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE RECALL DID NOT APPLY TO SALVAGE TITLED VEHICLES. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

Mileage: 115,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING MODULE FAILED WHILE DRIVING VARIOUS SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO TOWN AND COUNTRY FORD (101 ANDERSON LN, MADISON, TN 37115) AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER STATED THAT BECAUSE THE VEHICLE EXCEEDED 150,000 MILES, THE POWER STEERING MODULE WOULD NOT BE REPLACED FREE OF CHARGE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000.

Mileage: 158,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. AFTER THE VEHICLE WAS RESTARTED, THE STEERING WHEEL OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO JACKY W. JONES FORD, INC. (2742 US-129, CLEVELAND, GA 30528, (844) 312-7623) WHERE IT WAS DIAGNOSED THAT THE INTERNAL STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TT *TR

Mileage: 85,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED TO WALTERBORO FORD (902 BELLS HWY, WALTERBORO, SC 29488, (843) 549-5581) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

Mileage: 72,000

THE POWER STEERING WENT OUT WHILE I WAS DRIVING IT AND HAD TO HAVE IT TOWED.THE PASSAGER AIR BAG LIGHT STAY ON

Mileage: 143,000

MY POWER STEERING HAS FAILED IT IS PART OF A RECALL BUY FORD WONT FIX IT BECAUSE THEY SAY ITS NOT A SAFETY RECALL. ITS A SAFETY RECALL WHEN ITS RECALL FOR CAUSING YOU TO CRASH. THEY SAY MY MILEAGE EXCEEDS THE RECALL. THEY WANT TO CHARGE ME $1600 TO FIX THEIR PRODUVTION PROBLEM WHEN I CALLED THE 1800 NUMBER FOR FORD THEY TELL ME ITS NOT THEIR PROBLEM. I HAVE ONLY OWNED THIS CAR FOR 1 YEAR. WHEN I WOULD START MY CAR SOMETIMES THE DASH WOULD FLASH POWER ASST FAIL IF I TURNED IT OFF AND BACK ON IT WAS FINE. I WAS DRIVING HOME FROM A BIRTHDAY PARTY AND MY DASH STARTED SAYING POWER STEERING FAIL AND I PULLED INTO A GAS STATION WENT INSIDE AND WHEN I CAME BACK OUT AND STARTED MY CAR I HAD NO STEERING AT ALL. I BELIEVE IF I HAD NOT STOPPED WHEN I DID I WOULD HAVE CRASHED. THE STEERING WHEEL WILL NOT MOVE AT ALL. I HAD IT TOWED TO A FORD DEALERSHIP WHERE THEY CONFIRMED IT IS THE RECALLED PART BUT IM NOT COVERED. I DID RECIEVE A LETTER IN THE MAIL ABOUT THE RECALL AND IT HAD NO DATES OR MILEAGE INFORMATION ON IT.

Mileage: 170,000

THIS IS THE SECOND COMPLAINT FOR THE SAME PROBLEM INVOLVING POWER STEERING SRAFETY. THE FIRST CLAIM (#11062467) WAS FILED 11-17-17. THE MESSAGE DISPLAYED ON SCREEN WAS (ASSAULT ON POWER STEERING ASSEMBLY.) THERE WAS CODE U3000 48-08 RUN ON 1.20.18, AND COULD NOT IDENTIFY THE PROBLEM. I AM NOW FILING THE SECOND COMPLAINT ON SAME PROBLEM RE-OCCURRED BUT UNDER DIFFERENT MESSAGE OF (POWER STEERING ASSIST FAULT). THIS WAS RUN THRU CODE #U3000-49 ON 5-18-18 AND PROBLEM WAS IDENTIFIED AND REPAIRED.: REPAIR: REMOVED AND REPLACED P/S GEAR ASYN AND REPROGRAM P6M AND SET TOE. POWER STEERING GEAR ASYM FOR A TOTAL COST OF $1,200.41, INCLUDING LABOR. I WOULD LIKE TO BE NOTIFIED IF THERE EVER IS A RECALL ISSUED FOR THIS PROBLEM.

Mileage: 93,365

POWER STEERING SUDDENLY FAILS. I'VE HAD THIS IN FOR RECALL SERVICE AND MANUFACTURE DIDN'T WANT TO REPLACE, ONLY WANTED TO RESET CODES. NOW WON'T FIX EVEN AFTER POWER STEERING ASSIST CONTINUES TO FAIL AND FAILS AT LEAST ONCE A WEEK. WON'T FIX NOW BECAUSE VEHICLE HAS 156000 MILES. POWER ASSIST FAILS DURING TURNS, DURING NORMAL HIGHWAY DRIVING, WHEN MAKING SLIGHT TURNS-I NEVER KNOW WHEN THIS IS GOING TO HAPPEN. CAR SEEMS TO "TIGHTEN" ON IT'S OWN BUT STILL NEVER ENOUGH TIME TO KNOW IF THE ASSIST IS ACTUALLY GOING TO GO OUT OR NOT. VERY DANGEROUS. THIS HAS HAPPENED ON BOTH THE CITY STREETS AND HIGHWAYS. BOTH DURING TURNS AND NORMAL STRAIGHT DRIVING. HAS HAPPENED IN DRY WEATHER AND WET AND RAINY WEATHER. RECALL WAS NEVER FIXED PROPERLY WHEN FIRST SERVICED AND NOW WON'T GO BACK AND COMPLETELY REPLACE FAULTY PARTS. IN THE LAST 5 MONTHS, THIS HAS HAPPENED MORE THAN 20 TIMES.

Mileage: 156,000

OCCASIONALLY POWERE STEERING GOES OUT. USUALLY IN SLOW SPEED, LEAVING DRIVEWAY ETC. I CAN STOP THE CAR, SWITCH MOTOR OFF, RESTART AND IT WORKS. THIS STARTED HAPPENING ABOUT 2 YEARS AGO. THIS MORNING POWER STEERING WENT OUT AND WOULD NOT RESTART..

Mileage: 120,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER (VILLAGE FORD, 23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX ASSEMBLY NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED AND ALSO RECEIVED A WHEEL ALIGNMENT. THE CONTACT STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND RECOMMENDED THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 137,709.

Mileage: 137,709

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED. FAIRWAY FORD LINCOLN IN FREEPORT, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 67,067. *TT *JS

Mileage: 67,067

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE STARTING UP THE VEHICLE THE POWER STEERING FAULT ASSIST ILLUMINATED ON THE DASHBOARD WHICH RESULTED IN LOSS OF STEERING. THIS FAILURE OCCURED MULTIPLE TIMES WHICH REQUIRED TOWING TO THE DEALERSHIP (SCHAUMBURG FORD 815 E GOLF RD SHAUMBURG, ILLINOIS, 60173) (847-605-0800). THE POWER STEERING ASSEMBLY WAS THEN REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. *TT

Mileage: 81,000

05/03/2018 ENTERED MY 2011 FORD FUSION SEL PARKED IN MY DRIVEWAY. TO RUN AN ERRAND. I STARTED THE CAR, IT STARTED FINE, THEN THE VEHICLE CHIMED AND A MESSAGE APPEARED SAYING, " POWER STEERING ASSIST FAULT". THE VEHICLES STEERING WHEEL WOULD NOT TURN. I TURNED OFF ENGINE AND RESTARTED THE CAR AND SAME THING OCCURRED AGAIN. I PULLED OUT MY PHONE AND GOOGLED THIS VEHICLE MESSAGE AND FOUND THAT THERE WERE MANY FAILURES SUCH AS THIS REPORTED ON THE INTERNET. ADDITIONALLY I FOUND THAT AFTER INVESTIGATIONS FORD HAD RECALLED NEARLY 400,000 VEHICLES FOLLOWING MANY POWER STEERING FAILURES AROUND THE COUNTRY. I CONTACTED THE FAIRWAY FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW IN 2011 AND REPORTED THE EVENTS ABOVE TO BRANDON IN THE SERVICE DEPT. HE LOOKED UP THE INFORMATION AND REPORTED AS FAR AS HE COULD TELL AT THAT TIME MY VEHICLE WAS NOT INCLUDED IN THE RECALL OF 2011 AND 2012 FUSIONS?! HE REPORTED THAT MY VEHICLE WAS MANUFACTURED ON 09/03/2010, AND THE RECALL INCLUDED VEHICLES BUILT FROM 09/10/2010???. HE STATED THERE WAS NOTHING HE COULD DO TO INCLUDE MY VEHICLE INTO THE RECALL AND OFFERED ME THE FORD CUSTOMER SERVICE PHONE NUMBER AT 1800-397-3673. I CALLED THAT NUMBER AND SPOKE THE THE CS REP AND WAS TOLD RECALLS ARE VIN SPECIFIC AND MY VEHICLE WAS NOT INCLUDED?! I ASKED TO SPEAK TO A SUPV AND WAS TOLD THE SUPERVISOR WOULD TELL ME THE SAME THING. I REQUESTED A SUPERVISOR AGAIN TO MAKE A COMPLAINT ON BEING CUT OUT OF THE RECALL BY 7 DAYS AND HOW THAT DATE WAS ARRIVED AT. THE CUST REP SAID I HAVE TO ACCEPT AN APPOINTMENT RETURN CALL 24 HOURS LATER. I AM WAITING FOR THAT RETURN CALL.

Mileage: 67,000

I TURN MY CAR ON AND POWER STEERING SHUTS DOWN. ENG LIGHT COMES ON STATING POWER STEERING ASSIST FAULT. I TURN MY CAR OFF TRY AGAIN IT GOES AWAY. STARTED SAT APRIL 28 AND HAS HAPPENED ONCE A DAY. MONDAY DID 3X IN A ROW. LOOKED AROUND UNDER HOOD. TUESDAY (TODAY) NOTHING HAPPENED. GOING TO TAKE TO DEALER BUT WAS TOLD BY PREVIOUS OWNER DID HAVE PROBLEMS LIKE THAT AND FORD DEALER TOLD HER IT WAS DUE TO IT BEING COLD OUTSIDE. IT'S BEEN GREAT OUTSIDE HERE IN OH SINCE IT STARTED DOING THIS ON ME. INTERNET SHOWS A SAFET RECALL FOR EXACT CAR BUT WHEN I LOOKUP MY VIN THERE ARE NO RECALLS FOR ANYTHING? WHAT IF MY CAR STALLS AND CAUSES A PROBLEM, ARE FORD FUSIONS ACTUALLY KNOWN FOR STEERING ISSUES LIKE THIS OR NOT

TWICE IN THE PAST WEEK WHEN STARTING THE CAR THE DASHBOARD SHOWED A "POWER STEERING FAULT" MESSAGE AND I HAD NO POWER STEERING. UPON SHUTTING OFF THE CAR AND RESTARTING, THE STEERING OPERATED WITHOUT INCIDENT. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS A MASSIVE RECALL OF CERTAIN FORD MOTOR COMPANY VEHICLES THAT EXHIBITED THE SAME ISSUE. I CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE RECALL AFFECTED VEHICLES MANUFACTURED BETWEEN 9/7/2010 AND 2/28/2012. MY FUSION WAS BUILT 8/2010. CUSTOMER SERVICE SAID THEY WOULD "PASS THE MESSAGE ALONG TO FORD." I HAVE AN APPOINTMENT AT A LOCAL FORD DEALER TO ADDRESS THE ISSUE BUT AM CONCERNED THAT IF I HAVE TO REPLACE THE RACK I'M FACING A $2000 REPAIR BILL. IF THIS IS THE SAME DEFECT REFERRED TO IN THE RECALL, AND I'M EXPERIENCING THE SAME ISSUE, WHY WOULD I HAVE TO EAT THE COST OF THE REPAIR (IF NEEDED) JUST BECAUSE OF A 30 DAY (OR LESS) BUILD DATE.

Mileage: 88,500

LETTER FROM CONGRESSMAN FRELINGHUYSEN ON BEHALF OF CONSTITUENT IN REGARDS TO THE SUDDEN AND INTERMITTENT POWERING STEERING FAILURE IN HER 2011 AND 2012 FORD FUSION. *LD *JS THE CONSUMER STATED THE THERE WAS A RECALL, BUT THE VEHICLES WERE NOT INCLUDED.*JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "STEERING ASSIST FAULT" MESSAGE DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (WOODY FOLSOM FORD IN BAILEY, GA) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 156,000. THE VIN WAS NOT AVAILABLE.

Mileage: 156,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND BELIEVED THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT PROVIDED.

Mileage: 135,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING MALFUNCTION ERROR MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260). THE TECHNICIAN AT THE DEALER INFORMED THE CONTACT THAT THERE WAS A FAILURE CODE FOUND FOR LOSS OF STEERING. THE CONTACT STATED THAT THE TECHNICIAN WAS SERVICING THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS INFORMED THAT THE STEERING GEAR COULD NOT BE REPLACED BECAUSE THAT PORTION OF THE RECALL WAS EXPIRED. THE CONTACT STATED THAT THE DEALER WAS ONLY ABLE TO UPDATE THE POWER STEERING CONTROL MODULE. THE FAILURE RECURRED A DAY LATER AFTER THE RECALL WAS PARTIALLY REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,020.

Mileage: 100,020

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I-55 NORTH, JACKSON, MS 39211) OVER A MONTH AGO, BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 132,996. THE VIN WAS NOT AVAILABLE.

Mileage: 132,996

RECALL #15S18, REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR. TOOK THE CAR INTO FORD ON DECEMBER 27,2017. FORD CLAIMS THEY REPROGRAMMED THE MODULE. MY WIFE ALMOST HAD AN ACCIDENT YESTERDAY DUE TO POWER STEERING FROZE ON HER. SAME MESSAGE RECEIVED AS IN DECEMBER THAT POWER STEERING NEEDS TO BE PROGRAMMED. FORD CLAIMS I MIGHT HAVE TO PAY THIS TIME SINCE THEY ALREADY HAVE PROGRAMMED THE MODULE. IT SHOULDN'T LAST ON 3 MONTHS? MY WIFE WAS DRIVING ON A ROADWAY GOING AROUND 45 MPH. THE CAR WAS IN MOTION AT THAT SPEED WHEN THE POWER STEERING FROZE. AGAIN, RECALL NUMBER IS 15S18. SHE WAS LUCKY CAR MAINTAINED A STRAIGHT LINE AND SHE WAS ABLE TO PULL OVER SAFETLY. WE OFTEN DRIVE THIS CAR ON ROAD TRIPS AT HIGHER SPEEDS, WHAT IS TO OCCUR AT A HIGHER SPEED? PLEASE GET BACK WITH ME SINCE I FEEL THAT FORD HAS NOT FIXED THE ISSUE. THEY SHOULD REPLACE THE POWER STEERING IF THEY KNOW IT CAN BECOME FAULTY. PLEASE RESEARCH AND HAVE THEM FIX THEIR ISSUE AND HOPEFULLY; IT WILL MAKE ARE DRIVING SAFER. THANK YOU FOR LOOKING INTO THIS RECALL ISSUE. FORD DEALERSHIP AUTONATION, 6250 SOUTH PADRE ISLAND DRIVE, CORPUS CHRISTI, TX 78468-8910. PHONE #361-994-6200. MY CUSTOMER NUMBER WAS 6035174 AND INVOICE # 692473. ALSO, RECALL #15S34 WAS HANDLED ON THE SAME INVOICE. ANY ADDITIONAL INFORMATION PLEASE CONTACT ME.

Mileage: 13,500

WHEN BACKING OUT OF THE DRIVING, THE POWER STEERING STOPPED WORKING. SHUT OFF THE CAR AND RESTARTED IT. THE POWER STEERING THEN WORKED AGAIN. THEN THE NEXT DAY WHEN DRIVING 25 MPH ON A SIDE ROAD, THE CONSOLE DISPLAYED "SERVICE ADVANTRAC LIGHT" LIGHT UP. SHUT THE CAR OFF AND RESTARTED IT - THE SERVICE ADVANTRAC LIGHT NO LONG IS DISPLAYED.

Mileage: 88,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR ILLUMINATED WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE. THE POWER STEERING ABILITY FAILED TO FUNCTION EACH TIME THE WARNING INDICATOR FLASHED. THE CONTACT STATED THAT IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. IN ADDITION, THE VEHICLE STALLED MORE THAN ONCE WITHOUT WARNING. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE INDEPENDENT FACILITY THAT SOLD THE VEHICLE MADE NO MENTION OF IT BEING INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (KOONS BALTIMORE FORD, 6970 SECURITY BLVD, BALTIMORE, MD 21244) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. *TT *TR

Mileage: 118,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL FAILED TO MOVE AND THE ELECTRONIC PANEL FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE NORTHSIDE FORD (12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODES WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 46,000.

Mileage: 46,000

MY CARS POWER STEERING WENT OUT WHILE DRIVING ON INDIANA SR 64 EAST IN NOVEMBER 2017. WE UNPLUGGED FUSE AND LET IT RESET, PUT THE FUSE BACK IN AN IT WAS READY TO GO AGAIN.THEN ON FEBRUARY 26, 2018 IT WENT OUT AGAIN WHILE DRIVING ON INDIANA SR 64 WEST BOUND WHILE NOT ONLY MAKING IT HARD TO TURN BUT STEERING COMPLETELY LOCKED UP SO TO TRY AN KEEP IT STRAIGHT TRYING TO GET TO A SAFE SPOT TO PULL OVER IT WAS DARTING ME IN AN OUT OF ONCOMING TRAFFIC. NO PREVIOUS WARNINGS OR LIGHTS, LIGHT AN WARNINGS CAME ON WHEN THE STEERING WENT OUT! NOW I'M HAVING TO PAY 1,500 DOLLARS FOR A SAFETY ISSUE THAT HAS PREVIOUSLY BEEN ADDRESSED WITH OTHER CARS OF MY SAME MAKE, MODEL, AND MODEL YEAR. WHEN I ASK SERVICE TECHNICIAN ABOUT THE PREVIOUS SAFETY ISSUES WITH STEERING IN CARS THE SAME MAKE, MODEL AND MODEL YEAR AS MINE HE SAID BUT THERE ISN'T ONE ON YOURS.

Mileage: 155,000

RANDOMLY A TROUBLE CODE SHOWS ON MY DASH INDICATING A " POWER STEERING ASSIST FAILURE", AND I LOOSE POWER STEERING. I DISCOVERED A RECALL FOR 2011-2012 FUSIONS FOR THIS PROBLEM, (RECALL # 15S18 ). THROUGH THE FORD DEALER, THEY SAID THIS RECALL IS NOT FOR MY VEHICLE, BASED ON THE BUILD DATE. THE RECALL IS LISTED FOR BUILD DATES OF 9-7-10 THROUGH 2-28-12. MY VEHICLE BUILD DATE IS 9-1-10, ( WHICH IS JUST 6 DAYS BEFORE THE RECALL START DATE ). AS PART OF THE SAFETY ISSUE INVOLVED, WHY IS MY VEHICLE NOT COVERED? MY VEHICLE WAS MADE AT THE SAME LOCATION. AND MADE WITH THE SAME PARTS AS OTHER 2011 FUSIONS MADE JUST 6 DAYS LATER. SINCE MY VEHICLE IS A 2011 MODEL, AND THE RECALL IS FOR 2011 MODELS, I THINK MY VEHICLE SHOULD BE INCLUDED IN THE RECALL. I CALLED FORD CUSTOMER SERVICE, BUT THEY DID NOT SEEM TO BE INTERESTED IN MY ISSUE. THIS PROBLEM OCCURS RANDOMLY, AND USUALLY WHEN YOU FIRST START THE CAR. MY WIFE DRIVES THIS VEHICLE REGULARLY, AND I DON'T WANT THE STEERING TO HAVE ISSUES WHILE SHE IS DRIVING, WHICH PUTS HER IN DANGER OF CRASHING. THE FORD DEALERSHIP WANTS TO CHARGE A LARGE AMOUNT OF MONEY TO REPAIR THIS ISSUE THAT I MAY HAVE TO PAY, BUT I FEEL LIKE IT SHOULD BE COVERED UNDER THE RECALL.. THANK YOU VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Mileage: 63,582

AT THE GAS STATION MY SERVICE ADVANCE TRACK POWER STEERING LIGHT CAM ON I HAVE NO POWER STEERING AND IT'S NOT SAFE TO TRAVEL. I HAVE READ OTHER FOR FUSION MODELS TO BE RECALLED WITH SAME PROBLEM IN 2015 ONLY MY MODEL IS NOT INCLUDED. I HAVE 2 CHILDREN AND WI THA ONE INCOME AND CAN NOT A FORD TO HAVE THIS 2000 PROBLEM FIXED. MY CAR IS KEPT UP AND IT'S SERVICED REGULARLY.

Mileage: 144,000

I WAS DRIVING AND GOT A NOTICE TO GET MY POWER STEERING AND ADVANCETRAC SERVICED. SOON AFTER THE POWER STEERING STOP WORKING COMPLETELY. THE SAME THING HAPPENED TO ME IN SEPTEMBER 2016 AND THEY SUPPOSEDLY "FIXED" THE PROBLEM BY REPLACING THE STEERING GAUGE HOWEVER I WAS TOLD THAT THIS NEEDS TO BE REPLACED AGAIN. FORD ISSUED A RECALL AND PAID FOR THE FIRST REPAIR BUT THEY REFUSE TO PAY FOR THIS ONE EVEN THOUGH IT THE SAME EXACT PROBLEM THAT HAPPENED BEFORE. THIS IS A VERY SERIOUS PROBLEM SEEING THAT IT IS VERY DIFFICULT TO STEER WITHOUT THE POWER STEERING.

Mileage: 80,000

LOSS OF POWER STEERING AT START UP. I FIND IT INTERESTING THAT VIRTUALLY EVERY FORD FUSION FOR 2011-2012 WAS RECALLED EXCEPT MINE. MY STEERING DOESN'T WORK AT STARTUP PROBABLY ONE IN 10 TIMES. NOW FORD IS TALKING ABOUT RECALLING 2010 FUSIONS. WHY IS MINE NOT RECALLED WHEN IT'S HAVING PROBLEMS? I GET THAT FORD WANTS TO REPLACE AS FEW OF THESE A POSSIBLE, BUT SERIOUSLY THIS IS WHERE THE NTSB NEED TO STEP IN AND MAKE THEM DO THE RIGHT THING. LITERALLY ALMOST EVERY OTHER FORD FUSION WITH EPAS SYSTEM FROM 2010-2012 IS RECALLED EXCEPT FOR MINE? MY UNCLE GOT HIS REPLACES AND HE WASN'T EVEN HAVING PROBLEMS AND HIS 2011 HAS MORE MILES THAN MINE. MANY OTHER FORD VEHICLES WITH SIMILAR ISSUES AND FORD WANT'S TO PICK AND CHOOSE VIN #'S ? CRAZY.

Mileage: 100,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE BACKING OUT OF THE DRIVEWAY, THE CONTACT NOTICED THAT THE STEERING WHEEL LOCKED UP AND WAS NOT ABLE TO TURN. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED IT AN HOUR LATER. AFTERWARDS, THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS DRIVEN TO THE DEALER (COMMUNITY FORD, 201 FORD DR, MOORESVILLE, IN 46158), BUT WAS NOT DIAGNOSED BECAUSE THERE WERE NO FAILURE CODES. THE MANUFACTURER SUGGESTED HAVING A DIAGNOSTIC TEST PERFORMED AND COULD NOT ASSIST SINCE THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

MY CAR IS AIRBAG LIGHT DOESN'T COME ON.

Mileage: 140,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS ABLE TO COAST INTO A PARKING LOT. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED CROSS ROAD FORD AT (877) 331-8058 (1330 NC-66, KERNERSVILLE, NC 27284) AND WAS INFORMED THAT THE VEHICLE HAD A SALVAGE TITLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

WHEN GOING IN REVERSE, I EXPERIENCE A TOTAL LOSS OF POWER STEERING AND THE CAR GOES INTO A MANUAL STEERING MODE. IT IS IMPOSSIBLE TO TURN THE CAR. WHEN YOU TAKE THE KEY OUT AND PUT IT BACK IN, THE POWER STEERING MAY RETURN. THE CAR HAS BEEN KNOW TO NOT RETURN POWER STEERING FOR A FEW MINUTES. MY FUSION WAS BUILT 25 DAYS BEFORE THE RECALL DATES SO IT IS NOT COVERED UNDER THE RECALL. THIS HAS HAPPENED MANY TIMES SINCE ABOUT 2015.

Mileage: 97,000

MY POWER STEERING ADVANCETRAC WENT OUT WHILE DRIVING, MY STEERING WHEEL LOCKED ON HIGHWAY, IN RESULT I BROKE MY FRONT BUMPER AND ALMOST ENDED UP IN A ACCIDENT DUE TO A LOCKED STEERING WHEEL. I TURNED IN TO FORD FOR POWER STEERING RECALL AND THEY WANTED TO CHARGE ME. I NEVER HAD A THING LIKE THIS BEFORE HAPPEN. I ALSO HAVE FUEL INLET ON FUEL TANK AND I TOOK IN FOR RECALL AND ALL THE FORD DEALER DID WAS SET MY CAR OUT IN THEIR PARKING LOT AND DID NOTHING TO FIX IT., EVEN THOUGH IT WAS UNDER WARRANTY. I WAS JUST GETTING INTO MY CAR WHEN I WAS AT HOME ABOUT TO LEAVE TO WORK WHEN THE MESSAGE CAME ACROSS THE DASHBOARD.

MY CAR STARTED HAVING DIFFICULTY TO STEER OR TURN THE WHEEL. THE POWER STEERING IS COMPLETELY. I TOOK IT TO A FORD DEALERSHIP AND THEY REFUSE TO CONDUCT THE RECALL BECAUSE MY CAR IS OVER THE MILEAGES LIMIT ACCORDING TO THE SERVICE MANAGER.

Mileage: 170

STEERING WHEEL LOCKS UP ON OCCASION , NOT ALL THE TIME , YOU WONT BE ABLE TO STEER

Mileage: 64,250

WAS PARKED ON LOT BUT WAS UNABLE TO MOVE CAR BECAUSE STEERING WHEEL LOCKED AND POWER STEERING FAILURE LIGHT CAME ON. WAS UNABLE TO MOVE CAR - TRIED TWICE. HAD TO HAVE CAR TOWED TO FORD DEALERSHIP. DEALERSHIP REPLACED POWER STEERING RACK.

Mileage: 75,000

I TURNED ON MY CAR AND DROVE 20 FEET, AND IT SUDDENLY SAID "SERVICE POWER STEERING NOW" ALONG WITH "ADVANCETRAC" POPPED UP ON THE DASH. I NEVER HAD ANYTHING WRONG WITH EITHER OF THESE SYSTEMS BEFORE NOW.

Mileage: 166,841

LOST OF POWER STEERING WILL TURNING. CURRENTLY NO POWER STEERING ON CAR WITH "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" LIGHTS ILLUMINATED. PREVIOUSLY WAS ABLE TO GET POWER STEERING BACK BY TURNING CAR OFF/ON, NOW THAT DOES NOT WORK.

Mileage: 168,469

SERVICE POWER STEERING NOW LIGHT CAME ON AND BECAME DIFFICULT TO STEER. AFTER PARKING THE STEERING FROZE UP COMPLETELY AND THE WHEEL COULD NO LONGER BE TURNED IN ANY DIRECTION. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THERE WAS A RECALL ON OVER 400,000 OF THESE VEHICLES FOR THIS SAME EXACT PROBLEM BUT THE DEALER IS TELLING ME THAT MY VIN IS NOT COVERED. PLEASE EXTEND THE RECALL TO ALL OF THE 2011 FUSIONS.

Mileage: 67,000

POWER STEERING UPDATE THAT NEEDS TO BE DONE. I HAVE CALLED THE LOCAL DEALERSHIP ON SEVERAL OCCASIONS, TO GET THE TIME, AND DAY TOO GET THE UPDATE TO THE STEERING DONE. I LEFT A MESSAGE, THEY TOLD ME THEY WOULD CALL BACK, AND I GOT HUNG UP ON . IM HONESTLY OUT OF OPTIONS. I DO FEEL BAD I HAVE TO RESORT TO THIS TO GET THIS DONE. THE CAR IS DRIVABLE, BUT THIS IS STILL INCOMPLETE. HELP ME COMPLETE THIS. SINCE THESE PHONE CALLS HAPPENED OVER SEVERAL DAYS IM GOING TO PUT TODAY'S DATE. I HOPE YOU UNDERSTAND.

Mileage: 69,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT DIAGNOSED THAT THE ELECTRIC POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

I HAD TWO INCIDENTS WITH POWER STEERING . BOTH TIMES, AFTER STARTING THE VEHICLE THE STEERING WHEEL WAS LOCKED UP AND THERE WAS MESSAGE ON THE SCREEN THAT STATED ASSUALT ON POWER STEERING. AFTER RESTARTING THE CAR THE STEERING WHEEL WORKED AND THE MESSAGE ON THE SCREEN DISAPPEARED. BOTH TIMES THE CAR WAS PARKED IN PARKING LOT.

Mileage: 96,253

WHILE I WAS DRIVING ON A HIGHWAY , I HEARD SOME BELL NOISE COMING FROM THE DASHBOARD AND GLANCED DOWN TO SEE THE FOLLOWING MESSAGE "POWER STEERING ASSIST FAULT". I ALSO NOTICED THAT THE STEERING WAS NO LONGER "POWER STEERING". I SLOWED DOWN AND PUT MY FLASHERS ON AND SLOWLY DROVE HOME. WHILE AT HOME, I RESEARCHED AND FOUND THAT FORD HAD A RECALL BACK IN 2015 (15S18) FOR THIS SAME YEAR CAR FOR THE SAME PROBLEM. FOR SOME REASON, MY VIN WAS NOT PART OF THE RECALL EVEN THOUGH MY CAR WAS MANUFACTURED AT THE SAME FACILITY AND WITHIN 30 DAYS PRIOR TO THE BEGINNING RECALL DATE.

Mileage: 132,000

POWER STEERING ASSIST FAILURE SHOWS WHEN I START THE CAR AND THEN THE POWER STEERING GOES OUT. IF I TURN CAR OFF AND BACK ON, IT GOES AWAY AND POWER STEERING WORKS. BUT THEN ONCE I TURN CAR OFF AND BACK ON IT WILL APPEAR AGAIN. IT HAS BEEN GOING ON AND OFF LIKE THIS FOR A FEW MONTHS. IT ONLY HAPPENED EVERY SO OFTEN BUT NOW RECENTLY ITS HAPPENING EVERY DAY.

Mileage: 92,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER STEERING ABILITY. THE VEHICLE WAS TOWED TO FRAMINGHAM FORD IN FRAMINGHAM, MASSACHUSETTS WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OVER THE 2,000 MILE EXTENDED WARRANTY FOR THE AFFECTED PART. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS NOT AVAILABLE.

Mileage: 150,000

MY POWER STEER WENT OUT WHILE DRIVING WHICH CAUSED ME TO RUN OFF ROAD WITHOUT INJURY BUT HAD ONE FLAT TIRE. VEHICLE REQUIRED TOWING. MANUAL STEERING IS TO HARD TO MAKE VEHICLE DRIVABLE. LIGHT ON INDICATING "SERVICE POWER STEERING". FORD DEALERSHIP, FORD CUSTOMER SERVICE, AND NHTSA STATES MY 2011 FORD FUSION VIN IS NOT INCLUDED IN THE 15S18 RECALL. I ATTEMPTED TO CALL FORD CORPORATE HEADQUARTERS IN HOPES TO GET THEM TO HONOR RECALL FOR MY VIN BUT THEY WILL NOT ANSWER PHONE TIMES 2 CALLS AT 313-322-3000, ON HOLD FOR 13 MINUTES AND 36 MINUTES. I AM GATHERING DATA TO FILE A SMALL CLAIM COURT. I NEED THE A COPY OF THE OFFICIAL NHTSA REPORT CONCERNING 15V340000. I SPOKE TO APRIL ON 12/25/17 FOR NHTSA WHO INFORMED ME THAT THE "MANUFACTURES" DECIDE WHICH VIN ARE INCLUDED IN RECALL. ALSO I SPOKE TO BRIANCE FROM FORD CUSTOMER SERVICE TO OBTAIN INFORMATION NEEDED TO FILE COURT CLAIM: NAME OF CEO, STREET ADDRESS, AND PHONE NUMBER OF FORD HEADQUARTERS. I WAS DENIED INFORMATION AND TOLD, "WE ARE NOT ALLOWED TO GIVE THAT". PLEASE ASSIST.

Mileage: 81,600

I WAS BACKING UP IN MY 2011 FORD FUSION AND THAT ELECTRONIC POWER STEERING WENT OUT THANK GOD I WAS NOT ON THE FREEWAY OR IT WOULD HAVE BEEN HORRIBLE

Mileage: 84,000

TAKATA RECALL & STEERING FAILURE I HAVE A 2011 FORD FUSION ON WHICH THE STEERING SUDDENLY FAILED, WITHOUT ANY WARNING, WHILE DRIVING. THANKFULLY THE FAILURE OCCURRED CLOSE TO OUR HOME AND MY WIFE WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT. I'VE BEEN DOING RESEARCH ONLINE AND LEARNED THAT THIS IS A COMMON PROBLEM. WHILE FORD HAS ISSUED A RECALL FOR SOME LATER MODELS, THEY ARE NOT COVERING ALL VIECHLES WITH THE SAME PART. I AM CONTACTING YOU TO RAISE AWARENESS THAT THE PROBLEM STILL EXISTS AND IS STILL IMPACTING PEOPLE. I HAVE OWNED MANY CARS THAT ARE MUCH OLDER AND HAVE NEVER HAD A COMPLETE STEERING LOSS. I ALSO WANT TO LET YOU KNOW THAT WE ARE STILL WAITING FOR RESOLUTION OF THE TAKATA AIRBAG RECALL. THE RECALL WAS ISSUED BY FORD IN JULY OF 2016. WE HAVE CONTINUED TO DRIVE THE CAR WITH THE PROMISE BY FORD THAT THE CAR IS SAFE, HOWEVER, AS I CONTINUE TO READ ABOUT INCIDENTS ONLINE, REALIZE THAT MAY NOT BE THE CASE. AFTER ALL, IF IT WERE SAFE THERE WOULDN'T HAVE BEEN A RECALL. MY WIFE HAS GOTTEN TO THE POINT WHERE SHE DOESN'T WANT TO DRIVE THE CAR FOR CONCERNS FOR HER SAFETY. I FEEL THIS IS UNACCEPTABLE AND AM ASKING FOR YOUR HELP TO HOLD FORD ACCOUNTABLE TO: 1.ACCEPT RESPONSIBILITY FOR THE STEERING ISSUE AND THE RISK IT POSSES AND EXTEND THE RACALL TO ALL AFFECTED VIECHLES 2.EXPEDITE THE REPAIR ON THE AIRBAG RECALL THANK YOU!

Mileage: 116,500

POWER STEERING RECALL: POWER STEERING FAILED TO WORK WHILE DRIVING AND THE POWER STEERING LIGHT CAME ON. TOOK THE VEHICLE INTO A FORD SHOP AND WAS INFORMED THAT THE ELECTRONIC STEERING RACK WAS FAULTY. THIS IS THE SAME ISSUE THAT FORD RECALLED OTHER 2011 FORD FUSIONS FOR BUT FOR SOME REASON THIS VIN IS NOT INCLUDED IN THE RECALL.

Mileage: 32,000

TL-CONTACT OWNS A 2011 FORD FUSION ...... RECEIVED RECALL LETTER FROM FORD... POWER STEERING FAILING... CONTACT WAS ON ROAD THE OTHER DAY AND POWER STEERING LOCKED UP AND VEHICLE SHUT OFF. DEALERSHIP STATED ABS MODULE RECALL NEEDS TO BE REPLACED. STEERING WHEEL LOCKS UP AND VEHICLE IS VERY HARD TO CONTROL. CONTACT BROUGHT VEHICLE TO FORD AND FORD STATED SENSOR NEEDED TO BE REPLACED AND CONTACT WOULD HAVE TO PAY FOR NEW SENSOR. 1RECALLS ASSOCIATED WITH THIS VIN JUN 01,2016 MANUFACTURER RECALL NUMBER 16S26 NHTSA RECALL NUMBER16V384 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARYTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. SAFETY RISKTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. MANUFACTURER'S NOTES TO CHECK FOR NON-SAFETY-RELATED PROGRAMS APPLICABLE TO YOUR VEHICLE, SEE HTTP://WWW.FORD.COM/ OR WWW.LINCOLN.COM OR CALL YOUR FORD OR LINCOLN DEALER. CONTACT WAS ADVISED TO CONTACT FORD AT 800-392-3673

"TAKATA RECALL" THIS IS THE 3RD TIME MY POWER STEERING WENT OUT THE FIRST TIME THEY RESET IT THEN THE 2ND TIME THEY PUT IT ON THE MACHINE THEY TOLD ME WHAT I NEED TO FIX AND NOW THEY DON'T WANT TO FIX IT

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE IDLING, THE POWER STEERING WARNING INDICATOR ILLUMINATED. PREVIOUSLY, THE VEHICLE WOULD BE OPERABLE AFTER IT WAS MANUALLY RESTARTED. DURING THE MOST RECENT FAILURE, THE STEERING DID NOT HAVE FULL FUNCTIONALITY AFTER BEING RESTARTED. THE VEHICLE WAS TAKEN TO KARL FLAMMER FORD (41975 US-19, TARPON SPRINGS, FL) WHERE IT WAS DIAGNOSED THAT THE STEERING WAS DEFECTIVE AND THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS INFORMED THAT RECALLS WERE VIN-SPECIFIC AND NHTSA WOULD NEED TO BE CONTACTED TO ADD VINS TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

Mileage: 74,000

TAKATA RECALL I NEED AN AIRBAG REPLACED DUE TO RECALL. I ALSO NEED THE THROTTLE BODY REPLACED DUE TO RECALL

Mileage: 147,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING SEIZED WHILE PULLING OUT OF A DRIVEWAY. THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. ALLEN VIGIL FORD OF FAYETTEVILLE INC. (275 GLYNN ST N, FAYETTEVILLE, GA) DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000(STEERING). NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.

Mileage: 136,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE STEERING WHEEL CEASED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE STEERING WHEEL WAS DIFFICULT AND FORCED TO TURN. THE CONTACT CALLED BOB MAXEY FORD AT 313-392-9200 AND WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED PER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL WAS EXPIRED. THE VEHICLE WAS UNABLE TO BE REPAIRED DUE TO THE EXCESSIVE MILEAGE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

Mileage: 170,000

POWER STEERING SENSOR FAULT WHILE DRIVING.

Mileage: 94,733

THE CAR OFTEN LOSES POWER STEERING. SOMETIMES WHEN FIRST STARTING THE VEHICLE AND PUTTING IT IN GEAR. SOMETIMES WHEN DRIVING. SOMETIMES WHEN TURNING. IT ASKS FOR A DATE SO I PICKED A SINGLE INCIDENT, BUT TO DATE IT HAS HAPPENED MORE THAN 12 TIMES STARTING AROUND 60,000 MILES IF I REMEMBER CORRECTLY.

Mileage: 90,000

TL* THE CONTACT'S WIFE OWNS A 2011 FORD FUSION. ON SEVERAL OCCASIONS, WHILE MAKING LEFT AND RIGHT TURNS, THE STEERING WHEEL INADVERTENTLY BECAME EXTREMELY DIFFICULT TO MANEUVER. THE CONTACT'S WIFE HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL AND THE VEHICLE JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CLASSIC FORD SMITHFIELD (1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577 (877) 679-8179), BUT WAS NOT DIAGNOSED. THE DEALER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Mileage: 115,000

ON 10/7/17 DRIVING ON MAIN ROA DOING ABOUT 45MPH AND THE POWER STEERING WARNING LIGHT CAME ON AND THE ACTION CONTROL LIGHT. ONCE TURNED OFF THE STEERING WAS VERY HARD TO TURN. I CALLED TO HAVE RECALL FIXED ON 10/11/17. ON 10/14/17 POWER STEERING WENT OUT AGAIN. BROUGHT BACK TO DEALER ON 10/16/17 AND THEY STATED THE COMPUTER NEEDED TO BE RESET AND NOW WORKING FINE. I PICKED UP CAR AND DROVE ABOUT 1/2 MILE AND IT WENT OUT AGAIN. LEFT AT DEALER AS I WAS GOING ON VACATION. CALLED ON 10/6 OR 10/27 AND TOLD ALL FIXED AND WILL BE READY WHEN I GET HOME. 10/30/17 WENT TO PICK UP CAR AND TOLD THE ISSUE HAPPENED AGAIN WHILE ONE OF THE MECHANICS WAS DRIVING IT. ON 11/2/17 I WAS TOLD THAT THE LEFT AND RIGHT LOWER CONTROL ARMS NEEDED TO BE REPLACED.PICKED UP CAR ON 11/3/17 AT COST OF $830. ON 11/6/17 DRIVING FROM STORE POWER STEERING WENT OUT AGAIN. BROUGHT CAR BACK TO DEALER ON 11/7/17. CAR WAS BROUGHT INTO THE BAY TO BE LOOKED AT ON 11/9/17 AFTER I CALLED FOR UPDATE. CALLED AGAIN ON 11/14/17 BUT HAVE NOT HEARD BACK YET. I HAVE THE DOCUMENTATION ON ALL THE WORK FROM THE DEALER IN THE CAR.

Mileage: 111,000

SERVICE TRAC OFF POWER STEERING OFF RECALL NUMBER 15 S 18 MY VIN NUMBER WAS NOT INCLUDED IN THIS RECALL EVEN THOUGH THIS IS THE PROBLEM I AM CURRENTLY HAVING WAS INVOLVED IN A CAR ACCIDENT BECAUSE OF IT ON THE 25TH OF OCTOBER 2017

Mileage: 130,000

WAS TOLD OVER A YEAR AGO THAT THE PARTS ARE NOT AVAIALBE AND EACH TIME I BRING IT IN FOR SERVICE I ASK ABOUT THE AIR BAG RECALL AND THEY KEEP TELLING ME NOT AVAIABLE

WHY IS MY VEHICLE NOT UNDER THE POWER ASSIST STEERING FAILURE RECALL EVEN THOUGH MY 2011 FORD FUSION WAS MADE IN MEXICO THE SAME TIME AS THE VINS LISTED UNDER THE RECALL? OBVIOUSLY, IT'S THE SAME ISSUE.

Mileage: 130,000

THE POWER STEERING WENT OUT AND NOW WE HAVE TO REPLACE THE STEERING GEAR AT OUR OWN EXPENSE. THIS CAR PART OF A JUNE 2015 RECALL # 15S18 FOR THE ELECTRIC POWER ASSIST SYSTEM FOR THIS EXACT PROBLEM WHICH THE LOCAL DEALERSHIP SUPPOSEDLY FIXED BUT FORD NOW REFUSES TO PAY FOR THE FIX!

Mileage: 84,000

THE POWER STEERING WENT OUT. GOT A 'SERVICE POWER STEERING' WARNING ON DASHBOARD, ALSO 'SERVICE ADVANCETRAC' WARNING. TURNED CAR OFF, THEN BACK ON, STILL A PROBLEM. DISCONNECTED AND RECONNECTED BATTERY, STILL A PROBLEM. THIS HAPPENED WHILE DRIVING ON THE HIGHWAY. I HAD MY 5 YEAR OLD IN THE CAR GOING FOR ICE CREAM. STEERING SEEMED TO WORK OK UNTIL I GOT TO THE DRIVE THRU AT DAIRY QUEEN. AFTER ORDERING, MAKING THE TURN AROUND THE BUILDING THE POWER STEERING WAS GONE. HAD TO WRENCH THE STEERING WHEEL TO GET INTO A PARKING SPOT.

Mileage: 104,000

I WAS DRIVING FROM JASPER, TX TO GEORGETOWN, TX. WHEN THE SERVICE POWER STEERING NOW LIGHT CAME ON. THERE WERE ALSO TWO OTHER WARNINGS THAT CAME ON INCLUDING REMOVE ALL ITEMS FROM FRONT PASSENGER'S SEAT, BUT I DON'T REMEMBER THE OTHER. I TRIED TO RETURN TO JASPER BUT THE CAR BECAME TOO HARD TO STEER AND I STOPPED IN BRYAN, TX. I BELIEVE THERE WAS A PREVIOUS RECALL ON THIS CAR BUT AT THE TIME MY CAR WAS DISABLED FOR OTHER REASONS. I CALLED FORD ABOUT THIS PROBLEM AND THEY SAID THEY WOULD CALL MY DEALERSHIP, BUT THE DEALER INDICATED THAT THEY HAD NEVER BEEN CALLED. I AM CURRENTLY AT A HOTEL IN BRYAN WITHOUT MY BROTHER'S OR MY OWN MEDICATION. I CANNOT CONTACT FORD UNTIL TOMORROW WHICH WILL MEAN TWO DAYS WITHOUT MEDICATION. THIS IS AN EMERGENCY SITUATION. PLEASE HELP.

Mileage: 102,000

NO PROBLEM SO FAR BUT NEVER RECEIVED A RECALL NOTICE TO HAVE CHECKED. ALL RECALLS SHOULD HAVE BEEN CORRECTED AS OF JANUARY 2017, WHEN WE HAD THE CAR TO THE DEALERSHIP FOR OTHER RECALLS.

Mileage: 20,000

THE STEARING WHEEL GETS TIGHT WHERE'S AS THOUGH I CANT MOVE IT THAN IT READS STEARING POWER ASSIST FAULT I ALMOST GOT INTO AN ACCIDENT WITH MY CHILDREN IN THE CAR WHEN THE STEARING WHEAL LOCKED ON ME ALSO SOMETINES IT FEEL AS IF THE CAR IS NOT STOPPING WHEN I PUSH THE BREAKS IT KEEPS GOING EVEN WHEN I PUT BRAND NEW BRAKES ON IT I ALMOST RAN INTO THE BACK OF SOMEONES CAR ON THE ROAD THESE A HAZARDOUS FOR MY CHILD

Mileage: 117,000

ELECTRONI POWER STERRING ASSIT. DOES NOT WORK. DAUGHTER DRIVING DONE THE HIGHEST WHEN LOSS OF POWER ASSIST TO STERRING G WENTRY OUT. VOLTAGE IS GOOD AND NO BLOWN FUSES.

Mileage: 102,000

DRIVING ON INTERSTATE AT 70MPH WHEN POWER STEERING SERVICE LIGHT CAME ON. AS EXITED FIRST AVAILABLE OFF RAMP ONTO STATE HIGHWAY, STEERING BECAME INCREASINGLY MORE DIFFICULT TO THE POINT OF BEING UNABLE TO MAKE FIRST TWO DESIRED TURNS OFF STATE HIGHWAY. PRIOR OCCURRENCE 08/22/2017 RESULTING IN FORD SERVICE DEPARTMENT REPLACED STEERING RACK ASSEMBLY AND SET TOE ADJUSTMENT. WHEN CAR WAS RETURNED FROM FORD SERVICE DEPARTMENT, PULLED LEFT AND STEERING WHEEL OFF CENTER. CAR WAS RETURNED TO FORD SERVICE DEPARTMENT WHO STATED NOTHING WRONG WITH POWER STEERING, ISSUE WAS BECAUSE TIRES NEED ROTATED. CAR RETURNED AND DRIVEN UNTIL THIS OCCURRENCE. FORD SERVICE DEPARTMENT STATES NO ISSUE WITH POWER STEERING AND IS AGAIN BLAMING TIRES, HOWEVER LAST SERVICE RECEIPT REPORTS "GTIRE TIRES CHECKED GOOD AT THIS TIME."

Mileage: 113,300

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING SAFETY RECALL. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR WAS COMPLETED THE FAILURE RECURRED. THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE CONSUMER REQUESTED A REIMBURSEMENT FOR THE REPAIRS. UPDATED 10/03/2017*JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE POWER STEERING ASSIST ERROR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SHEEHY FORD OF SPRINGFIELD, 6727 LOISEDALE RD, SPRINGFIELD, VA 22150) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINON NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT NO RECALL WAS ASSOCIATED WITH THE VIN; HOWEVER, HE SHOULD KEEP THE REPAIR RECEIPT FOR FUTURE REIMBURSEMENT. THE FAILURE MILEAGE WAS 117,000. *BF UPDATED 7/24/18*JB *TR

Mileage: 117,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ADVANCE STABILITRAK INDICATOR ILLUMINATED WHILE DRIVING 30 MPH. IN ADDITION, THE CONTACT EXPERIENCED A LOSS OF POWER STEERING. THE CONTACT STATED THAT THE STEERING COLUMN COULD BE MOVED, BUT EXCESSIVE EFFORT HAD TO BE APPLIED. THE VEHICLE WAS OPERABLE AFTER BEING MANUALLY RESTARTED. THE VEHICLE WAS TOWED TO FOX FORD (3560 28TH ST SE, GRAND RAPIDS, MI) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000. *LN UPDATED 7/23/18*JB

Mileage: 93,000

AROUND ONE OUT OF EVERY FIVE DRIVES, MY POWER STEERING WOULD FAIL SOON AFTER STARTING THE ENGINE. 2 ERROR MESSAGES POP UP: - POWER STEERING FAULT ASSIST - SERVICE ADVANCETRAC ONCE RESTARTING THE CAR, THE PROBLEM USUALLY CLEARS. IF IT PERSISTS, I WILL SWITCH OFF AND RESTART THE CAR AND IT USUALLY CLEARS AND DOES NOT COME UP TILL THE NEXT DAY OR A LATER DRIVE. IT SEEMS TO BE A COMMON PROBLEM AMONG MANY FUSION OWNERS.

Mileage: 65,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING ABILITY FAILED AND THE SERVICE POWER STEERING NOW AND ADVANCE TRACK INDICATORS ILLUMINATED ON THE MESSAGE CENTER. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DRIVEN TO THE DEALER (TED BRITT FORD IN CHANTILLY, VIRGINIA) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SENSOR FAILURE WAS INCLUDED IN A RECALL, WHICH STOPPED AT 150,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

Mileage: 153,000

PULLED OUT OF DRIVEWAY, THOUGHT CAR DIED, LOOKED AT DASHBOARD AND MESSAGE WAS 'POWER ASSIST FAILURE'. PULLED BACK INTO GARAGE WITH NO POWER STEERING. WAITED 10 MINUTES, STARTED CAR AND NO PROBLEM. DROVE AROUND BLOCK WITH NO INCIDENT. SIDE NOTE: FILLED CAR WITH GAS YESTERDAY AND DASH INDICATED CAR HAD 471 MILES TIL EMPTY WHICH IS ABOVE CAPACITY FOR CAR.

Mileage: 79,340

I WAS DRIVING ABOUT TO MAKE A RIGHT TURN WHEN POWER STEERING ASSIST FAULT DISPLAYED ON THE DASHBOARD THEN MY WHEEL WAS HARD TO TURN... I PULLED OVER TO THE GAS STATION TO GET POWER STEERING FLUID CAN'T FIND THE RESERVOIR TO ADD FLUID CALLED FORD DEALERSHIP IN STONE WALL TO ASK IF THIS HAVE ANYTHING TO DO WITH THE RECALLS BECAUSE I CAME IN FOR MY RECALLS THAT SPECIFIED POWER STEERING HE SAYS THAT NOT THE SAME PROBLEM I HAVE..I WANT TO KNOW IT HE'S CORRECT ALSO FEW MONTHS BEFORE THIS PULLED INTO AT GAS STATION CAR WILL NOT SHIFT TO PARK HAD TO MANUALLY PUT IT IN PARK ONCE IN PARK IT WILL SHIFT TO REVERSE AND DRIVE BUT WILL NOT GO IN PARK WHAT CAN THAT B?, AND IS IT SOMETHING WE NEED TO PAY TO FIX ?

Mileage: 159,297

WHILE DRIVING THE DASH HAD A POWER STEERING ASSIST FAULT IN AMBER ON DASH AND I HAD NO POWER STEERING. I GOT CAR STOPPED, CUT CAR OFF AND STARTED CAR AND THE MESSAGE WAS GONE. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE OTHER DAY WHEN I STARTED THE CAR THE MESSAGE POPPED BACK UP. I TRIED TO TURN STEERING WHEEL BUT IT WAS VERY DIFFICULT. I CUT CAR OFF AND RE-STARTED AND FAULT WAS GONE. I SEE THAT THIS IS A PROBLEM THAT TONS OF CARS ARE HAVING. SOME HAVE RECALLS WHILE OTHERS DON'T BUT THEY SHOULD ALL BE RECALLED. I HAVE A DAUGHTER DRIVING THIS CAR AND IT SCARES ME FOR HER TO DRIVE IT. I BELIEVE THEIR IS ENOUGH COMPLAINTS BEING FILED THAT IT JUSTIFIES A RECALL TO FIX ALL THE CARS. THE LAST TIME THIS HAPPENED WAS 09 SEP 17. IT HAS HAPPENED ABOUT A DOZEN TIMES. IT HAS BEEN GOING ON OVER A YEAR....

Mileage: 113,000

FORD ISSUED A RECALL ON THE POWER STEERING ASSIST ON MY CAR. I TOOK THE CAR FOR SERVICING TO FORD. I WAS INFORMED THAT THE REPAIR WOULD NOT BE MADE UNLESS THE STEERING WENT OUT. ALSO, I WAS TOLD THE STEERING SYSTEM HAD TO FAIL BEFORE 160,000 MILES. LATER THE POWER STEERING FAULT LIGHT CAME ON AT 161,000 MILES. WOW!. UNACCEPTABLE THAT FORD WILL NOT REPAIR THIS VEHICLE UNDER THE RECALL NOTICE.

Mileage: 161,000

FORD HAS RECALL ON 2011 FORD FUSION 2011 FORD FUSION STEERING:ELECTRIC POWER ASSIST SYSTEM NHTSA CAMPAIGN #15V340000 BUT HAS LIMITATIONS ON MILEAGE WILL NOT COVER MY VEHICLE DUE TO BEING OVER MILEAGE. THE STEERING HAS LOCKED UP ON MORE THAN ONE OCCASION AND SEVERAL OF THOSE HAVE ALMOST CAUSED AN ACCIDENT. CALLED FORD AND THEY WILL NOT FIX THAT I COULD PAY TO HAVE FIXED AND ONLY THEN WOULD THEY WARRANTY THE POWER STEERING AND THEN IT WOULD ONLY BE FOR 3 YEARS. WHEN THIS IS HAPPENING YOU LOSE TOTAL CONTROL OF STEERING, THE STEERING WHEEL LOCKS UP AND YOU HAVE TO TURN VEHICLE COMPLETELY OFF AND RESTART BEFORE YOU CAN EVEN MOVE THE STEERING WHEEL. IT HAS HAPPENED AT SPEED FROM 5MPH ALL THE WAY UP TO 30 MPH AND IT HAS HAPPENED WHILE BACKING OUT OF PARKING SPACE TO PULLING OUT OF PARKING SPACE AND WHILE GOING DOWN ROAD IN CURVES. AFTER I TALKED TO FORD REPRESENTING AND HE TOLD ME IT WOULD NOT BE FIXED UNDER THE RECALL I KNEW THIS NEEDED REPORTED FOR WHEN I'M OUT THERE ON THE ROAD IT'S NOT ONLY MY LIFE INVOLVED BUT POSSIBLY OTHERS IF IT SHOULD HAPPEN WHEN OTHER VEHICLES ARE AROUND.

Mileage: 161,367

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE TRAVELING HIGHWAY SPEEDS, THE CONTACT EXPERIENCED A LOSS OF POWER STEERING AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE DUE TO THE MILEAGE OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 191,000.

Mileage: 191,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. ON THREE OCCASIONS, WHILE DRIVING, THE STEERING WHEEL LOCKED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO METRO FORD SALES AND SERVICE (LOCATED AT 6455 WESTERN AVE, CHICAGO, IL 60636 (773) 776-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. ON ANOTHER OCCASION, WHILE DRIVING, THE STEERING WHEEL LOCKED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS THEN TOWED BACK TO METRO FORD SALES AND SERVICE WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO FOX FORD LINCOLN (LOCATED AT 2501 N ELSTON AVE, CHICAGO IL, 60647 (888) 380-8568). IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNAVAILABLE.

POWER STEERING ASSIST FAILURE WHILE DRIVING; UNABLE TO STEER WITHOUT GREAT DIFFICULTY ALSO TRACTION FAILURE WARNING. IT HAS HAPPENED FIVE OR SIX TIMES AND IF I TURN THE CAR OFF AND IN AGAIN IT RESOLVES THE PROBLEM SHORT TERM BUT AS OF YESTERDAY THIS DID NOT RESOLVE THE ISSUE AND I WILL NEED TO BRING TO A DEALER FIR A REPAIR THAT COULD COST UPWARDS OF $2000 VERY DISAPPOINTED THAT THERE IS NOT A RECALL ON THIS FROM FORD AS I'VE READ NUMEROUS ACCOUNTS OF THIS HAPPENING WITH THE SAME YEAR, MAKE AND MODEL VEHICLE

Mileage: 76,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING A RIGHT TURN, THE STEERING ABILITY SEIZED. THE CONTACT STATED THAT THE POWER STEERING AND TRAC FAILURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS TAKEN TO THE DEALER (GERMAIN FORD IN COLUMBUS, OHIO) TO BE REPAIRED PER AN UNKNOWN RECALL IN JANUARY OF 2017. THE CONTACT WAS ADVISED BY THE SERVICE MANAGER THAT THE POWER STEERING GEAR EVENTUALLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 103,895. UPDATED 12/13/17 *BF THE CONSUMER STATED THE REPAIRS AMOUNTED TO $1,600. THE VEHICLE WAS NOT REPAIRED. *JS *BF *JS

Mileage: 103,895

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE "POWER STEERING ASSIST FAULT" WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE FAILURE OCCURRED AGAIN WHILE DRIVING VARIOUS LOW SPEEDS AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE CONTACT WOULD HAVE TO BRING IN THE VEHICLE WHEN THE WARNING INDICATOR WAS ILLUMINATED IN ORDER TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE USED CAR LOT SOLD THE VEHICLE, THEY MADE NOT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 16V384000 (AIR BAGS). THE CONTACT NOTICED THAT WHILE DRIVING AT ANY RATE OF SPEED A WARNING LIGHT FLASHED FOR POWER STEERING ASSIST FAULT. THE DEALER (SUMMERVILLE FORD, 9700 DORCHESTER RD, SUMMERVILLE, SC 29485, (877) 477-1434) STATED THAT THEY WERE UNABLE TO PROVIDE THE REMEDY DUE TO THE MILEAGE AND THE CONTACT WAS UNCERTAIN AS TO WHY THEY REFUSED THE POWER STEERING RECALL BUT MADE NO MENTION OF THE AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE WHEN THEY MIGHT PROVIDE THE SOLUTION FOR BOTH RECALL REPAIRS TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 150,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING ABOUT 35 MPH, THE POWER ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AT: SUMMERVILLE FORD LOCATED IN SUMMERVILLE, SC WHERE IT WAS STATED THAT THE MILEAGE WAS TOO HIGH AND THEREFORE DID NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING ) AND 16V384000 (AIR BAGS). VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS ABOUT 152,000.

Mileage: 152,000

POWER STEERING QUIT MAKING CAR UNSAFE, ALMOST IMPOSSIBLE TO DRIVE. WAS ABLE TO GET CAR HOME

Mileage: 111,200

WHEN I AM DRIVING OUT OF THE BLUE THE POWER STEERING ASSIST COMES ON AND THE STEERING COMPLETELY LOCKS UP. IT CAN HAPPEN AT ANY SPEED AND ANYWHERE.

Mileage: 168,000

POWERSTEERING AND TCS FAILURE. TOOK IT TO THE FORD DEALERSHIP TO GET REPAIRED AND TOLD ME IT WAS THE STEERING RACK AND PINION. A WEEK LATER PROBLEM OCCURRED AGAIN AND NOW THEY'RE QUOTING ME $1000.00 FOR ANOTHER SERVICE CLAIMING IT WILL FIX THE ISSUE. ISSUE OCCURRED AS I WAS DRIVING ON THE HIGHWAY, I-35 PLACING MY LIFE IN DANGER.

Mileage: 117,000

I AM WRITING TO YOU IN HOPES THAT YOU CAN HELP ME. I AM VERY DISAPPOINTED . I AM THE OWNER OF A 2011 FORD FUSION S WHICH I BOUGHT NEW IN 2010. MY VIN IS [XXX]. I HAVE BEEN A LOYAL FORD OWNER FOR DECADES. YESTERDAY (TUESDAY AUGUST 15, 2016) I WAS BACKING OUT OF MY DRIVEWAY AND EXPERIENCED A SUDDEN LOSS OF MY POWER STEERING. I BROUGHT MY CAR TO MY LOCAL MECHANIC THINKING IT WAS A BELT OR SOMETHING ONLY TO FIND OUT THAT MY CAR HAS SOMETHING CALLED AN ELECTRONIC RACK AND PINION. FURTHERMORE I WAS TOLD THAT FORD FUSIONS HAVE A RECALL HISTORY REGARDING THIS VERY ISSUE ?ELECTRONIC POWER ASSIST SYSTEM?. I OBTAINED A COPY OF THE RECALL AND CALLED MY DEALER (STONEHAM FORD IN STONEHAM, MA) WHO TOLD ME THAT THE RECALL WAS VIN SPECIFIC AND THAT EVEN THOUGH MY CAR WAS THE EXACT YEAR, MAKE AND MODEL AFFECTED I WAS NOT BE COVERED DUE TO THE VIN NUMBER. I WAS FURTHER TOLD THAT THIS REPAIR COULD TOP $2,000.00 PARTS AND LABOR. I AM DEVASTATED. THE PROBLEM I HAVE IS THE EXACT SAME ISSUE AS NOTED IN THE FORD RECALL 15S18 BUT AM BEING BYPASSED DUE TO A VIN NUMBER???? I AM REQUESTING YOUR ASSISTANCE IN LOOKING INTO THIS MATTER. YOUR ASSISTANCE IS GREATLY APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ELECTRONIC POWER ASSIST STEERING FAILURE WITHOUT WARNING ON SEVERAL OCCASIONS WHILE DRIVING ..

Mileage: 93,000

THE POWER STEERING STOPPED WORKING 3 TIME WITHIN 3 MONTH PERIOD. THE CAR IS ALWAYS STATIONARY WHEN IT HAPPENS. WHEN I SHUT THE CAR OFF AND RESTARTED IT THE POWER STEERING CAME BACK ON. THIS TIME THE POWER STEERING HAS BEEN OFF FOR 7 DAYS. IT ALWAYS HAS THE POWER STEERING FAILURE ASSIST SIGN AND THE HAZARD CAR SIGN ON. I TOOK IT TO THE DEALER WHERE I BROUGHT IT AND THEIR MACHINE SAID CODE U-3000-96 CONTROL MODULE INTERNAL FAIL. THEY RECOMMENDED I TAKE IT TO THE FORD CO. I ALSO CALLED THE FORD MANUFACTURE 1-800 # AND SHE TOLD ME IT WAS RECALLED AND FIXED IN 8/2015 AND I WOULD HAVE TO PAY FOR IT GETTING FIXED. I TOOK IT BACK TO THE SAME FORD DEALER THAT DID THE RECALL SERVICE. TODAY, THEY TOLD ME THE WHOLE POWER STEERING SYSTEM HAS TO BE REPLACED. $1600 PLUS REPAIR. DO I HAVE ANY OPTIONS OF GETTING MY MONEY BACK FROM THE FORD MANUFACTURE?

Mileage: 165,000

2011 FORD FUSION POWER STEERING FAILED WHILE DRIVING THROUGH PARKING LOT. FIRST RECEIVED MULTIPLE FAILURE MESSAGES AT THIS TIME POWER STEERING STOPPED FUNCTIONING COMPLETELY. UPON INVESTIGATION I FOUND THERE IS A RECALL ON THIS MAKE/MODEL AND YEAR. RECALL COVERS VEHICLES MANUFACTURED AT THE HERMOSILLO PLANT IN MEXICO FROM SEPTEMBER 7 2010 AND ON. MY VEHICLE WAS MANUFACTURED SEPTEMBER 6 2010 (ONE DAY PRIOR TO THE BEGINNING OF THE RECALL) AFTER MULTIPLE PHONE CALLS I FOUND; FORD WOULD NOT HELP. AFTER LOOKING INTO THIS FURTHER I FOUND THIS IS AN ONGOING ISSUE WITH MANY OWNERS. A REPRESENTATIVE FROM FORD SAID THEIR HANDS WERE TIED UNTIL NTSB DIRECTS THEM TO MODIFY THE RECALL DATES. I WAS LUCKY. THIS COULD HAVE TURNED OUT MUCH WORSE HAD MY WIFE OR DAUGHTER WERE DRIVING ON A BUSY ROAD. UNSATISFACTORY RESPONSE FROM FORD. MAJOR SAFETY ISSUE.

Mileage: 124,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING THE VEHICLE, AN ABNORMAL NOISE CAME FROM THE PANEL AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. IN ADDITION, THE POWER STEERING FAILED AND WENT TO MANUEL STEERING HOWEVER, THE POWER STEERING RESET INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED TO GO TO LOCAL DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN.

THE POWER STEERING QUIT WITHOUT WARNING WHILE DRIVING AND ALSO DISABLED THE ELECTRONIC STABILITY CONTROL

DRIVING DOWN RURAL ROAD, STEERING WHEEL LOCKED IN PLACE, APPLIED BRAKES, HIT GUARDRAILS. MINOR DAMAGE, BUT POTENTIAL FOR VERY SERIOUS ACCIDENT

Mileage: 160,000

POWER STEERING FAILURE WHILE DRIVING

Mileage: 78,000

THE POWER STEERING STOPPED WORKING, IT BECAME IMPOSSIBLE TO MANEUVER AND CONTROL. IT HAS HAPPENED THREE TIMES. THE FIRST TIME IT WAS A RECALL. IT FAILED AGAIN AND ON 7/30/2016 THE STEER GEAR WAS CHANGED. YESTERDAY IT FAILED AGAIN WHILE DRIVING THE CAR WHICH IS VERY DANGEROUS AND COULD BE VERY HARMFUL. I AM CONCERNED ABOUT DRIVING THIS CAR WITH MY FAMILY.

Mileage: 15

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE "SERVICE POWER STEERING" WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO STEER LEFT OR RIGHT. FORD PRIME OF AUBURN, MASSACHUSETTS WAS CONTACTED AND STATED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS UNSURE OF WHETHER OR NOT THE VEHICLE WAS REPAIRED PER THE RECALL BY THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

Mileage: 160,000

ELECTRONIC POWER STEERING ASSIST GEAR INTERMITTENTLY FAILS CAUSING THE STEERING ON THE VEHICLE TO BE INCREDIBLY DIFFICULT TO STEER AT LOW SPEEDS. WHEN THE POWER STEERING ASSIST FAILS AT INTERSECTIONS THIS CAR BECOMES SLUGGISH IN STEERING RESPONSE. I FEAR THIS WILL RESULT IN AN ACCIDENT. THIS FORD FUSION ONLY HAS 120K MILES. THIS VEHICLE FALLS OUTSIDE THE FORD POWER STEERING ASSIST GEAR RECALL RANGE AND THE FORD CUSTOMER SATISFACTION PROGRAM REPRESENTATIVE (RYAN) STATED THIS PARTICULAR VIN IS NOT COVERED UNDER THE RECALL AND STATED THEY ARE NOT RESPONSIBLE.

Mileage: 120,000

THE CAR HAD FEW RECALLS AND FEW WARRANTIES ISSUES SINCE I PURCHASE THE CAR. FOR THE SPECIFIC, RIGHT NOW, MY CAR HAS A "POWER STEERING ASSIST FAULT " FORD ISSUED A RECALL FOR THE MODEL FUSION YEAR 2011 RELATED TO THIS PROBLEM, THAT IS A MAJOR SAFETY PROBLEM BECAUSE THE STEERING WHEEL WILL LOCK IN PLACE. FORTUNATELY MINE LOCKED WHEN I START THE CAR. I HAD AAA TOWED MY CAR TO MY MECHANIC, AND THEN FROM THERE TO THE FORD DEALER BECAUSE THEY COULDN'T HELP MY MECHANIC WITH INFORMATION UNLESS THE CAR WAS AT THEIR LOCATION FOR A DIAGNOSIS ( THAT I NEED TO PAY FOR IT), A DIAGNOSIS THAT MY MECHANIC DID FOR FREE. NOW, THE RECALL THAT FORD HAS IN PLACE DO NOT INCLUDE MY VEHICLE, THEY SAID THAT THE VIN NUMBER IS NOT INCLUDED IN THE RECALL, AND THAT IS NOTHING THEY CAN DO ABOUT IT: SO WE ARE LOOKING AT THE SAME MODEL, SAME YEAR, SAME SPECIFIC PROBLEM.... BUT THEY REFUSE TO EXTEND THE RECALL TO MINE! THE REPAIR, WHICH BTW, IS NOT A PART OF A VEHICLE THAT NEEDS TO BE REPAIRED, REPLACE OR MAINTAIN IN THE LIFETIME OF THE VEHICLE, WILL COST OVER $3,000....... I CANNOT REPAIR THE CAR. FORD CS, SUGGEST ME TO REPAIR THE CAR, TELLING ME TO SAVE THE RECEIPT IN CASE FORD DECIDE TO EXTEND THE RECALL. ADDITIONALLY, I WAS OFFERED 10% DISCOUNT.... WOW I AM A SINGLE MOM, HAVE A SPECIAL NEED SON, LOST MY LONG TIME ( 17 1/2 YEARS) JOB, AND WORK ONLY PART TIME ... I AM DESPERATE! I NEED TO HAVE THE CAR WORKING, I CANNOT AFFORD TO PAY THAT MUCH MONEY AND I THINK THAT THIS IS INSANE !! THE DEALER AND THE FORD CS TOLD ME THAT THEY CANNOT SHARE THEIR FINDINGS WITH THE CUSTOMER, BUT ONLY THE DECISION, WHICH IS TO NOT INCLUDE THE VEHICLE IN THE RECALL.

CAR IS A LEMON RECALL REPAIR WAS DONE IN JUNE 2016 FOR RECALL NUMBER 15S18. I PURCHASE THE CAR IN NOV 2016. AND HAVE LOST STEERING POWER TO VEHICLE TOOK IT TO FORD DEALER THEY SAID IT WAS PAST THE MILAGE AND COULD NOT BE COVERED WANT TO CHARGE ME 1500 TO FIX SOMETHING THAT WAS REPAIRED DUE TO RECALL CALL FORD CORP. THEY SAID SAME THING.

Mileage: 180,000

WHEN I TURN OR GO OVER BUMPS THE CAR MAKES A LOUD SQUEEKING/GRINDING NOISE. THIS STARTED TO OCCUR AFTER MY POWER STEERING ASSIST WAS REPLACED A MONTH AGO. SEVERAL REVIEWS ALSO STATE THIS IS A VERY EXPENSIVE FIX. MY CAR ONLY HAS 60K MILES ON IT FOR A 2011. THIS IS COMPLETELY UNACCEPTABLE!

Mileage: 60,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DEALER THAT SOLD THE VEHICLE WAS INFORMED SEVERAL TIMES THAT THE STEERING WHEEL WAS TIGHT AND DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE INDEPENDENT MECHANIC RECOMMENDED THAT THE VEHICLE BE DIAGNOSED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO (SHAWNEE MISSION FORD, LOCATED AT 11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203, PHONE N UMBER: (913) 631-0000 ) WHO STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURERS RECALL RELATED TO THE STEERING. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE O C WELCH FORD DEALER WAS CONTACTED AND REFUSED TO DO THE REPAIR DUE TO THE MANUFACTURER'S QUALIFICATIONS FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT OFFER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 151,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 151,000

WAS DRIVING ON HIGHWAY AND THE POWER STEERING ASSIST FAULT NOTICE CAME UP AND FELT TIGHT STEERING. PULLED OVER AND RESTARTED WITH THE SAME NOTICE. HAD TO KEEP DRIVING WITH OUT POWER STEERING. IT HAS NOW BEEN OUT FOR 3 DAYS. FOUND OUT THERE WAS A RECALL FOR THIS ON THE 2011 FORD FUSION BUT MY VEHICLE IS NOT COVERED IN THIS RECALL. WHY NOT. SAME ISSUE AS RECALL. I AM VERY LUCKY I DIDN'T CRASH. FURTHER RESEARCH SHOWS THAT THERE ARE THOUSANDS MORE LIKE ME. FORD DOESN'T WANT TO PAY TO HAVE ALL VEHICLES WITH EPAS RECALLED. NOW THEY WANT TO STICK ME WITH THE BILL WHIS IS 1/4 OF THE VALUE OF THE CAR. THE VEHICLE WAS MAUFACTURED 07/10 AND HAS ONLY 37500 MILES.

Mileage: 37,500

WE WERE NOTIFIED THAT A RECALL FOR THE POWER STEERING ON MY DAUGHTER'S CAR WAS RECALLED. SHE WAS SITING IN A PARKING LOT AND THE "SERVICE POWER STEERING NOW" LIGHT CAME ON AND SHE COULDN'T STEER THE CAR. SO SHE CALLED A TOW TRUCK AND THEY TOOK IT TO THE DEALER. AFTER A WHOLE DAY, THE DEALER INFORMED US THAT THEY RESET THE COMPUTER AND THAT WE WERE GOING TO HAVE TO PAY $1300 FOR A NEW RACK AND PINON BECAUSE THE POWER STEERING MODULE WAS DEFECTIVE BUT IT WAS LOCATED ON THIS "BRACKET" AND THEY DON'T COVER THAT. THEN WHEN MY HUSBAND WENT DOWN THERE, THEY INFORMED HIM THAT FORD WON'T FIX THE PART BECAUSE SHE WAS OVER THE MILEAGE AND TIME FRAME. SHE HAD BEEN TELLING US THAT THE CAR WAS PULLING TO THE LEFT REALLY BAD, WHICH IS ALSO A REASON FOR THIS ISSUE. WE BOUGHT THIS CAR USED FROM A USED CAR DEALER. HOW WERE WE SUPPOSED TO KNOW THERE WAS EVEN A RECALL ON IT LET ALONE A TIME LIMIT? I HAVE DONE RESEARCH TO FIND THAT MANY ACCIDENTS HAVE OCCURRED BECAUSE OF THIS FAULTY PART AND FORD REFUSES TO FIX THEM? HOW IS THIS SAFE? I DO NOT WANT MY 18 YEAR OLD DAUGHTER GETTING IN A WRECK DUE TO FAULTY STEERING AND KILLING HERSELF OR SOMEONE ELSE. SOMETHING HAS TO BE DONE!!! THIS IS NOT THE FIRST OF THIS ISSUE BEING REPORTED EITHER. I CAN'T BELIEVE FORD HAS NOT BEEN FORCED TO CORRECT THIS PROBLEM AND THAT EVERYDAY ACCIDENTS COULD HAPPEN BECAUSE OF IT. THIS COULD KILL SOMEONE! I CAN'T BELIEVE THAT THIS HAS BEEN GOING ON FOR YEARS AND THERE IS STILL NO SOLUTION.

Mileage: 184,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THE DEALER AT: APPLE FORD, LYNCHBURG, VIRGINIA, WAS CONTACTED AND ASKED FOR THE VEHICLE TO BE BROUGHT TO THE SHOP FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS NOT PROVIDED.

POWER STEERING ASSIST FAILED SUDDENLY WHILE DRIVING. WHEN STEERING IS OUT ON THESE VEHICLES IS ACTUALLY ALMOST IMPOSSIBLE TO TURN THE WHEEL. I HAVE DRIVEN OLD VEHICLES WITHOUT POWER STEERING AND THIS IS TWICE AS HARD TO STEER. THIS VEHICLE IS EQUIPPED WITH THE EPAS. APPARENTLY MANY PEOPLE ARE HAVING THE SAME PROBLEM. I CONTACTED FORD AND THEY DINED COVERAGE BECAUSE THE EPAS SOFTWARE WAS UPDATED IN 2015 AS PART OF A RECALL FOR DEFECTIVE EPAS. THE SOFTWARE UPDATE DID NOT ACCOMPLISH ANYTHING AS THE EPAS FAILED AFTER THE RECALL SOFTWARE UPDATE. THIS IS A HUGE SAFETY CONCERN THAT NEEDS TO BE ADDRESS ASAP, I GUESS FORD IS WAITING FOR FATAL ACCIDENTS TO START OCCURRING AND INCREASING BEFORE THEY DO SOMETHING ABOUT THIS POWER STEERING DEFECT.

Mileage: 78,000

I PULLED UP TO WALMART AND WENT IN THEN CAME OUT STARTED MY CAR AND IT STARTED BEEPING. IT READ ON THE TASK POWER STEERING ASSIST FAULT AND THE STEREO ING WAS HARD AND TIGHT. I GOOGLED IT ONLINE AND SEE. IT HAD A RECALL SO I CALLED THE RECALL CENTER THEY ASKED ME HOW MANY MILES I HAD ON IT AND I TOLD THEM 168,000 AND THEN THEY SAID TO TOE IT TO A FORD CENTER RAND IT WILL BE FIXED FREE OF CHARGE AND ALSO I'LL GET MY TOE MONEY BACK. BUT AFTER THE SERVICE GUYS TRIED TO RESET THE ELECTRIC STEERING MODULE THEY REALIZED IT WAS ALREADY BROKE AND BURNT UP. THEY CALLED ME AND TOLD ME IT WILL BE 1700 TO FIX IT. THAT I HAD TO PAY. I SAID NO IT'S A RECALL THE RECALL CENTER SAID IT WAS FREE. I GUESS IT'S NOT FREE. DAY A EVERYONE I CALLED AT FORD REFUSES TO PAY FOR IT. EVEN THO IT'S A RECALL. I'M SO UPSET. THEY SAID IF I WAS WITHIN 150,00 ON MY CAR THEY WOULD PAY. BUT I'M NOT.

I HAVE A 2011 FORD FUSION. I WAS DRIVING ABOUT 30 MPH AND LOST CONTROL OF THE POWER STEERING. I WAS UNABLE TO CONTROL THE VEHICLE AND HIT A PARKED CAR THAT WAS ON THE SIDE OF THE STREET I WAS TRAVELING ON. CAUSING DAMAGE TO BOTH VEHICLES. THE PREVIOUS EVENING BEFORE THE ACCIDENT, I HAD GOTTEN INTO THE DRIVERS SEAT AND STARTED THE IGNITION. IN MY MESSAGE BOARD WINDOW ON THE DASH BOARD IT SAID POWER STEERING ASSIST FAILURE. I TRIED TO TURN THE WHEEL AND HAD NO POWER STEERING ABILITIES. SO I TURNED THE CAR OFF, AND RESTARTED IT AND IT WAS NO LONGER AN ALERT ON THE BOARD AND I WAS ABLE TO TURN THE WHEEL. THERE IS A RECALL ON THE POWER STEERING CONTROL MODULE. RECALL # 15V340 MANUFACTURER'S RECALL # 15S518 RECALL DATE MAY 26, 2015

Mileage: 77,797

UPON STARTING THE CAR, THE POWER STEERING ASSIST FAULT LIGHT COMES ON AND THERE IS NO POWER STEERING ASSIST. THE STEERING IS ALMOST IMPOSSIBLE TO CONTROL. UPON TURNING OFF THE KEY AND ENGINE AND RESTARTING THE ENGINE THERE IS SOMETIMES, BUT NOT ALWAYS POWER STEERING ASSIST. HAVE ALSO HAD A FAILURE OF THE POWER STEERING ASSIST WHILE DRIVING WHICH COULD BE CATASTROPHIC AND DANGEROUS. WHILE DRIVING HAD TO FIND A PLACE TO PULL OUT OF TRAFFIC SO THE KEY COULD BE TURNED OFF AND ENGINE RESTARTED TO GAIN POWER STEERING ASSIST AGAIN. VERY DANGEROUS SITUATION THAT SHOULD BE RECALLED AND REPAIRED BY FORD MOTOR COMPANY. THERE ARE NOT PHOTOS TO UPLOAD RELATED TO THE PROBLEM AT THIS TIME.

Mileage: 1

POWER STEERING STOPPED WORKING WHILE TURNING.

Mileage: 56,405

I WAS DRIVING AND I HEARD A BEEPING SOUND. I LOOKED DOWN AND IT SAID SOMETHING ABOUT POWER STEERING ADVANCE. I'M TRYING TO GET HOME, AND THEN MY WHEEL LOCK UP.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO DRIVE, THE SHIFTER WAS PLACED IN REVERSE AND THE ACCELERATOR PEDAL WAS DEPRESSED. THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO MANEUVER THE VEHICLE. THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 66,000.

Mileage: 66,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING ABILITY WAS LOST. IN ADDITION, THE STABILITY CONTROL, SERVICE POWER STEERING NOW, AND SERVICE ADVANCE TRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS DIAGNOSED WITH A GEAR ISSUE RELATED TO THE RECALL. THE GEAR WAS REPLACED SEVERAL TIMES, BUT THE FAILURE PERSISTED. THE DEALER STATED THEY WOULD CONTACT THE FORD RECALL CENTER TO HAVE THE RECALL REOPENED OR ELSE THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 63,000.

Mileage: 63,000

AT FIRST I WAS HEARING A CREAKING NOISE WHENEVER I TURNED THE STEERING WHEEL. I TOOK IT TO THE REPAIR SHOP ON A COLD DAY TO GET IT LOOKED AT BUT THE CREAKING NOISE WENT AWAY AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. THEN A LAST WEEK ON A HOTTER DAY THE CREAKING NOISE CAME BACK. THE NEXT MORNING, I TURNED ON MY CAR AND TRIED TURNING THE WHEEL AND AN "ADVANCETRAC" LIGHT CAME ON. I TURNED OFF THE CAR AND TURNED IT BACK ON AND THE LIGHT WENT OUT AND I WAS ABLE TO TURN THE STEERING WHEEL AGAIN. I STILL HAD THE CREAKING NOISE. THEN YESTERDAY I WENT TO TURN MY CAR ON THE "POWER STEERING" LIGHT CAME ON AND AGAIN I COULDN'T TURN THE STEERING WHEEL WITHOUT A LOT OF PRESSURE. I TURNED MY CAR OFF AND BACK ON AND THE LIGHT WENT OFF, AND I WAS ABLE TO DRIVE FINE AGAIN. THIS HAPPEN 2 MORE TIMES WHILE DRIVING IN A 3-HOUR PERIOD WHERE THE LIGHT TURNED ON. I IMMEDIATELY STOPPED MY CAR IN THE ROAD AND HAD TO TURN MY CAR OFF TO GET THE "POWER STEERING" LIGHT OFF AND GET CONTROL OF MY CAR AGAIN. THAT SAME DAY I WENT TO THE SAME REPAIR SHOP AND THEY TRIED DIAGNOSING THE ISSUE AND THIS TIME THE "POWER STEERING" AND "ADVANCETRAC" LIGHT GOT STUCK ON. THEY SAID I NEEDED TO GET MY CAR TO THE FORD DEALER IMMEDIATELY, SO I HAD TO DRIVE MY CAR DOWN THE ROAD (SAME STREET) WITH THE "POWER STEERING" AND "ADVANCETRAC" LIGHTS ON AND BLINKERS ON SINCE I HAD TO USE A LOT OF STRENGTH TO MAKE THE TURNS I DID HAVE TO MAKE TO GET IT TO THE DEALERS SERVICE CENTER. I WAS SUPER SCARED BECAUSE THE ROAD WAS NARROW AND CURVY AND I FELT LIKE I WAN'TS GOING TO BE ABLE TO MAKE THE TURN AND RUN INTO ANOTHER CAR.

Mileage: 92,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE IN A PARKING LOT, THE POWER STEERING SEIZED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT THE UNIT THAT NEEDED TO BE REPLACED WAS NOT INCLUDED IN THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 64,000.

Mileage: 64,000

IN JULY OF 2015 RECALL NOTICE 15S18 / NHTSA RECALL 15V-340 WAS ISSUED. THIS RECALL MADE AWARE OF AN ISSUE WITH THE POWER STEERING COMPONENTS OF CERTAIN MODEL YEAR FORD FUSIONS. MY POWER STEERING BROKE IN MY 2011 FUSION IN THE SUMMER OF 2015, AND WAS REPLACED UNDER THE RECALL. LESS THAT 2 YEARS LATER NOW THE SAME TWO PARTS THAT WERE REPLACED UNDER THE PREVIOUS RECALL HAVE BROKE AGAIN. THIS TIME AROUND THERE IS NO RECALL THAT COVERS THE EXPENSES. IN BOTH INCIDENTS I WAS DRIVING ON A STRAIGHT ROAD AND MY POWER STEERING SERVICE MESSAGE POPPED UP. IN BOTH CASES I PARKED MY CAR AND TURNED IT OFF AND BACK ON AGAIN. BOTH TIMES WHEN I TURNED IT BACK ON MY POWER STEERING WAS SHUT OFF, AND WAS NO LONGER WORKING. THIS SECOND INSTANCE OF MY POWER STEERING BREAKING IS THE SAME EXACT WAY IT BROKE THE FIRST TIME. IT SEEMS AS IF THE FORD DEALERSHIP REPLACED THE DEFECTIVE POWER STEERING PARTS WITH MORE DEFECTIVE PARTS.

Mileage: 105,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT AN UPDATE NEEDED TO BE APPLIED TO THE PSCM. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN: 15V340000 (STEERING) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. UPDATED 06/13/17*LJ UPDATED 9/27/18*JB

Mileage: 95,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITH NO WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION AND DIAGNOSIS. THE DEALER FAILED TO MENTION THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER REPAIRED THE VEHICLE WITHOUT THE CONTACTS APPROVAL AND THE CONTACT WAS UNCERTAIN IF THE VEHICLE MAY BE RELEASED UNTIL THE REPAIR CONCERNS HAD BEEN ADDRESSED WITH THE MANUFACTURER. THE MANUFACTURER REFUSED TO SERVICE THE VEHICLE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

Mileage: 98,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE SERVICE ADVANCETRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

POWER STEERING ASSIST FAILED (WARNING APPEARED ON DASH) AND VEHICLE WAS VERY HARD TO STEER AT LOW SPEEDS, ESPECIALLY WHEN TURNING. I ALMOST RAN INTO A CURB BECAUSE OF THIS FAILURE AND THE EFFORT REQUIRED TO TURN THE STEERING WHEEL. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT, THE FAULT WARNING WENT AWAY AND THE POWER STEERING WORKED. THE POWER STEERING LATER FAILED AND THE FAULT WARNING REAPPEARED. THE LOCAL DEALER CANNOT GET IT INTO SERVICE FOR A WEEK AND I AM HESITANT TO DRIVE THE VEHICLE AT SPEED FOR FEAR OF LOSS OF POWER STEERING AGAIN. RESEARCH HAS INDICATED THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLE. IT IS A SAFETY ISSUE AND SHOULD BE COVERED UNDER A RECALL NOTICE.

Mileage: 75,500

MY 2011 FORD FUSION SEEMED TO BE OPERATING NORMALLY AFTER A DRIVE OF ABOUT 2.5 HOURS, BEGINNING AT ABOUT 7:30 A.M., MOSTLY ON HIGHWAYS, ON SUNDAY, APRIL 9, 2017. THE DRIVE WAS FROM ARNOLD, MARYLAND TO PERKASIE, PENNSYLVANIA. THE WEATHER WAS SUNNY AND MILD. WHEN I STARTED THE CAR AFTER IT HAD BEEN PARKED WITH THE IGNITION OFF FOR ABOUT 30 MINUTES IN PERKASIE, PENNSYLVANIA, THE STEERING WHEEL WAS VERY HARD TO TURN. I DROVE THE CAR SEVERAL MILES ON SECONDARY ROADS AND THE STEERING REMAINED EXTREMELY STIFF AT SLOW SPEEDS, BUT SOMEWHAT EASIER TO HANDLE AT HIGHER SPEEDS. I ALSO NOTICED A STEERING ASSIST FAULT MESSAGE ON THE DISPLAY. I THEN PARKED THE CAR. AFTER THE CAR WAS PARKED WITH THE IGNITION OFF FOR ABOUT 10 MINUTES I RESTARTED THE CAR. AT THAT TIME THE STEERING OPERATED NORMALLY AGAIN. I DROVE BACK TO ARNOLD, MARYLAND WITHOUT FURTHER STEERING PROBLEM.

Mileage: 90,300

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AS THE SERVICE ADVANCETRAC AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO PULL OVER TO THE EMERGENCY LANE AND THE VEHICLE WAS TOWED TO THE CONTACT RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. ...UPDATED 05/03/17 *BF UPDATED 08/22/2017*JS

Mileage: 97,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING BECAME VERY DIFFICULT TO MANEUVER AND THE POWER STEERING WARNING INDICATOR ILLUMINATED ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE DEALER DIAGNOSED THAT THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. UPDATED 06/02/17*LJ

Mileage: 140,000

VEHICLE SHUT DOWN SEVERAL TIMES WHILE TRAVELING AT LOW SPEED ON A CITY STREET. ALSO, THE DOOR ON THE DRIVER'S SIDE WILL NOT OPEN FROM THE INSIDE OF THE VEHICLE.

Mileage: 69,000

THE POWER STEERING ASSIST FAILURE LIGHT CAME ON SEVERAL TIMES WHEN I STARTED MY CAR. I LOOKED IN OWNERS MANUAL WHICH STATED TO TURN OFF AND RESTART WHICH LET ME DRIVE. BUT IT STATED TO CALL DEALER. I CALLED DEALER WHICH SAID THAT IT WAS UNDER RECALL. THE NEXT DAY THE DEALERSHIP TOLD ME THAT MY CAR WAS NOT INCLUDED IN RECALL. IT IS THE SAME PART THAT IS UNDER RECALL ON OTHER 2011 FUSIONS BUT NOT MINE. NOW I HAVE TO PAY $1,000 TO REPLACE THE STEERING GEAR.

Mileage: 88,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN LEFT OR RIGHT. THE CONTACT STATED THAT THE VEHICLE HAD TO BE RESTARTED ON NUMEROUS OCCASIONS IN ORDER TO CORRECT THE STEERING FAILURE. THE VEHICLE WAS DIAGNOSED AS NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.

Mileage: 159,000

THIS IS A COMPLAINT WITH FORD'S RECALL 15S18. THE RECALL WAS PERFORMED ON MY CAR (ONLY SOFTWARE UPDATE). WHEN THE RECALL WAS PERFORMED THERE WAS NO DIAGNOSTIC TROUBLE CODES FOUND IN THE POWER STEERING CONTROL MODULE. SINCE THIS RECALL WAS PERFORMED I HAVE EXPERIENCED LOSS OF STEERING. THE STEERING LOCKS UP AND I HAVE ONLY MANUAL STEERING WHILE DRIVING. CAR WAS IN FOR SERVICE AND WAS TOLD THE STEERING GEAR NEEDS TO BE REPLACED. I WAS TOLD THIS IS MY RESPONSIBILITY AT A COST OF AROUND $2000.00. THE RECALL CLEARLY STATES THE STEERING GEAR WOULD BE REPLACED UNDER THIS RECALL. I CONTACTED FORD ABOUT THIS AND I WAS TOLD THE RECALL HAS BEEN PERFORMED AND THE REPLACEMENT OF THE STEERING GEAR WAS MY RESPONSIBILITY. THIS CAR IS UNSAFE TO DRIVE AND A RECALL WAS MANDATED BY THE NHTSA, AND FORD WILL NOT RESOLVE THIS RECALL. I WAS TOLD WITH THE AMOUNT OF MILES ON THE CAR THE RECALL DOESN'T APPLY ANYMORE. THIS SHOULD BE FORD'S RESPONSIBILITY TO REPLACE THE STEERING GEAR IF THEIR IS A KNOW DEFECT IN THE PART. IT SHOULD NOT MATTER THE AMOUNT OF MILES ON THE CAR. IF THERE IS A DEFECT IN THE PART IT SHOULD BE REPLACED UNDER THIS RECALL THE CONSUMER SHOULD NOT BE RESPONSIBLE TO REPAIR THE CAR DUE TO THE KNOW ISSUES REGARDLESS OF THE MILES ON THE CAR.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE INLET FUEL WARNING INDICATOR INADVERTENTLY ILLUMINATED. IN ADDITION, WHILE MAKING TURNS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER AND PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,904.

Mileage: 90,904

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED RANDOMLY AND THE STEERING WHEEL SEIZED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND ON EACH TIME THE FAILURE OCCURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT REPAIRED BY THE DEALER WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNCERTAIN IF THE DEALER WOULD COMPLY WITH THE RECALL REPAIR. DUE TO THE MILEAGE OF THE VEHICLE, THE DEALER WOULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

STARTED CAR AND DASHBOARD DISPLAY STATED "POWER STEERING ASSIST FAIL". I HAD NO POWER STEERING AT ALL TRYING TO DRIVE HOME. POWER STEERING SYSTEM FAILED AND HAS TO BE REPLACED. FORD SAID THERE IS A RECALL FOR THIS, BUT MY VIN DOES NOT APPLY EVEN THOUGH IT IS IN THE YEARS RECALLED.

Mileage: 73,695

BACKING OUT OF PARKING SPOT AND POWER STEERING ABRUPTLY FAILED WITH POWER STEERING ASSIST FAULT ERROR. VERY HARD TO STEER. TOOK TO DEALER AND WAS TOLD I HAD PREVIOUSLY HAD STEERING REPROGRAM UNDER RECALL. DIAGNOSIS STEERING RACK NEEDED TO BE REPLACED AT $2000. LUCKILY IT FAILED IN PARKING LOT. MAIN CONCERN IS RECALL REPROGRAM HAD BEEN DONE IN TIMELY MANNER. THESE RACKS SHOULD BE MANDATORY REPLACE PROBLEM WAITING TO HAPPEN.

Mileage: 158,000

WAS BACKING OUT OF A PARKING SPACE (IN MOTION, TURNING THE WHEEL) AND THE CAR GAVE A WARNING SIGNAL AND THEN IT SAID POWER STEERING FAILURE. I COULD NOT TURN THE STEERING WHEEL AT ALL. I RESTARTED THE CAR AND THEN IT WAS OKAY. MY HUSBAND SAID THAT THE SAME THING HAPPENED TO HIM A WEEK AGO WHEN HE TURNED THE CAR ON, HE WAS STATIONARY AT THE TIME. HE RESTARTED THE CAR AND IT IT WAS FINE.

Mileage: 114,691

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING, THERE WAS AN ABNORMAL VIBRATION AND CLICKING NOISE EMITTING FROM THE STEERING WHEEL. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

Mileage: 87,000

DRIVING DOWN THE ROAD & POWER STEER WENT OUT COULDN'T STEER CAR ALMOST HAD ACCIDENT! MESSAGE WENT ACROSS CHECK POWER STEERING NOW. DROVE HOME VERY SLOW. WILL CALL DEALER IN MORNING. AFRAID TO DRIVE!

Mileage: 119,205

WHILE DRIVING, THE CAR FACES A SUDDEN LOSS OF POWER STEERING AND A "SERVICE ADVANCETRAC" WARNING MESSAGE COMES ON AT THE SAME TIME. THE WARNING LIGHT FOR THE TRACTION CONTROL STAYS ON. POWER STEERING RESUMED AFTER SOME TIME BUT THE "SERVICE ADVANCETRAC" WARNING MESSAGE AND TRACTION CONTROL WARNING LIGHT STAYED ON. THIS HAPPENS ALMOST WEEKLY AND SEEMS VERY DANGEROUS. I WAS VERY LUCKY TO NOT HAVE THIS HAPPEN WHILE ON A FREEWAY OR AT A TURN. *TR

Mileage: 63,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 55 MPH, THE SERVICE ADVANCE TRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED AND THE POWER STEERING FAILED. IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED OUT OF POCKET, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

Mileage: 101,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO AVOID A CRASH. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 149,000.

Mileage: 149,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. ON SEVERAL OCCASIONS WHILE DRIVING THE VEHICLE, THE POWER STEERING FAILED TO OPERATE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,298.

Mileage: 74,298

POWER STEERING ASSIST FAULT. WHEN I STARTED THE VEHICLE, I CANNOT TURN THE WHEELS, AND THE DASHBOARD SHOWS "POWER STEERING ASSISTANCE FAULT".

POWER STEERING ASSIST FAILURE WHILE DRIVING AND TURNING MAKING VEHICLE DIFFICULT TO CONTROL. RECALL WAS ISSUED ON THIS AND COMPUTER UPGRADE INSTALLED. I WAS NOT WARNED THAT THIS COULD BE VERY DANGEROUS AND WOULD MOST LIKELY OCCUR. SHUTTING OFF ENGINE AND RESTARTING TEMPORARILY FIXED, BUT HAS HAPPENED AGAIN. LESS THAN 80,000 MILES ON VEHICLE.

Mileage: 80,000

I AM UNSURE IF MY CAR WAS INCLUDED IN THE AIR BAG RECALL THAT I FOUND VIA GOOGLE, I WAS NEVER NOTIFIED FOR SEVERAL RECALLS INVOLVING MY CAR. NOW THE FORD DEALERSHIP HAS INFORMED ME THAT THERE IS AN ISSUE WITH MY CAR AS WELL AS SEVERAL OTHERS OF THE SAME MAKE AND MODEL WITH CODE ISSUES. THESE CODE ISSUES CAUSE THE POWER STEERING TO FAIL WITHOUT WARNING AND CAUSE LOSS OF CONTROL AS WELL AS SOMETHING INVOLVING SERVICE ADVANCETRAC. FORD HAS TOLD ME THEY CAN RESET EACH TIME THE CODE MESSES UP BUT AT THIS TIME FORD HAS NOT ORDERED A RECALL AND THEY WILL CONTACT THEM TO LET THEM KNOW. WHAT AM I TO DO? THIS IS VERY DANGEROUS!

POWER STEERING FAILS. UNABLE TO STEER VEHICLE AT ALL..THIS HAS BEEN A PROBLEM FOR QUITE SOME TIME WHEN FIRST STARTING THE VEHICLE BUT NOW HAS PROGRESSED TO MORE FREQUENT AND DURING NORMAL OPERATION ON THE ROAD.DASHBOARD WARNING STATES'POWER STEERING ASSIST FAULT'. THIS FAILURE HAS OCCURRED AT VARIOUS SPEEDS BUT USUALLY AT LOWER SPEEDS.

Mileage: 94,110

FORD OFFERED RECALL 15S18 TO REPLACE ELECTRIC POWER STEERING ASSIST ON 2011-2012 FORD FUSIONS. THE MANUFACTURE DATE FOR THE RECALL BEGINS ON SEPT 07, 2011. HOWEVER, MY FORD FUSION, MANUFACTURED ONE MONTH EARLIER (AUGUST 07, 2011), HAS THE SAME ISSUE. THE DASH MESSAGE CENTER SAYS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". AT APPROXIMATELY 85,000 MILES I LOST POWER STEERING AT 75MPH WHILE PASSING AN 18 WHEELER ON THE INTERSTATE. I LOST CONTROL OF THE VEHICLE AND HAD TO RAPIDLY DECELERATE AND PULL OVER. I ALMOST WRECKED INTO THE BAR-DITCH, AS THE STEERING COLUMN VIOLENTLY JERKED THE VEHICLE TO THE RIGHT. NOW, I STILL HAVE COMPLETE LOSS OF POWER STEERING AND MY LOCAL FORD DEALERSHIP INFORMED ME THAT RECALL 15S18 WON'T COVER MY VEHICLE REPAIR SINCE IT WAS MANUFACTURED A MONTH TOO EARLY. ACCORDING TO MY RESEARCH, THIS PROBLEM ACTUALLY AFFECTS A NUMBER OF FORD MAKES AND MODELS, FROM 2008-2015. THE PROBLEM IS FREQUENT AND PERSISTENT AMONG 2010-2012 FUSIONS. FORD SHOULD BE LIABLE, ESPECIALLY WHEN SAFETY IS THE ISSUE. THE MALFUNCTION IS INCREDIBLY DANGEROUS, AND FORD IS ABOUT TO HAVE YET ANOTHER MASSIVE LAWSUIT FOR THIS.

Mileage: 85,000

ONCE AGAIN, I CONTINUE TO HAVE ISSUES WITH MY POWER STEERING JUST TURNING OFF WHILE IN THE MIDDLE OF A TURN. THIS IS NOW HAPPENING ABOUT 1-3 TIMES A WEEK. THIS DOES ONLY SEEM TO HAPPEN AT LOW SPEEDS. HOWEVER THAT IS WHEN IT IS THE MOST DANGEROUS. DRIVING THROUGH STORE PARKING LOTS OR PARK, IT HAS SIMPLY GONE OUT AND LOST CONTROL. I AM RUNNING OUT OF WAYS TO EXPLAIN HOW DANGEROUS THE COMPLETELY UNEXPECTED POWER STEERING LOSS ON MY(AND THOUSANDS OF OTHERS) FORDS THAT WERE NOT INCLUDED IN THE RECALL ACTUALLY IS. I HAVE ALREADY REPORTED THAT MORE THAN SEVERAL TIMES I WAS INCHES FROM STRIKING A PEDESTRIAN DUE TO LOSS OF CONTROL AFTER THE POWER STEERING FAILED. I REALLY HOPE WE ARE NOT JUST WAITING FOR A FATAL ACCIDENT REPORT TO TAKE THIS SERIOUSLY. I THINK FORD HAS ALREADY ADMITTED THAT THEY HAVE A PROBLEM WITH THEIR POWER STEERING AND ITS UNBELIEVABLE THAT CARS WITH THE SAME EXACT POWER STEERING RIG THAT ALSO DISPLAY THE SAME EXACT ISSUES ARE NOT INCLUDED IN THE RECALL. MY CAR IS EVEN IN THE SAME YEAR AS OTHER RECALLED MODELS BY AM BEING EXCLUDED. *TR

Mileage: 100,000

66,100 MILES 12-21-16 THE POWER STEERING WENT OUT SUDDENLY WHILE DRIVING ON THE FL TURNPIKE HIGHWAY. THE CAR STARTING BEEPING AND STATED "SERVICE ADVANCETRAC" AND "POWER STEERING FAILURE" DISPLAYED ON DASH. TOOK IT TO ED FORD IN SPARTA AND THE WANTED TO REPLACE THE ENTIRE ASSEMBLY FOR $1600.00. I DEFINED THE SERVICE. I AM A VERY SMALL WOMAN AND THIS IS EXTREMELY IMPAIRING AND HIGHLY DANGEROUS FOR ME BECAUSE I AM NOW UNABLE TO TURN THE STEERING WHEEL AT ALL. SERVER ALL COMPLAINTS FOUND ON MINE EVEN RECALLS FOR THIS VEHICLE WITH MY MODEL BUT NOT OFFICIAL UNDER THE VIN FOR MY CAR. PLEASE ASSIST *TR

Mileage: 66,100

STEERING GOES OUT WHEN I START. RESTART AND ITS OK. THIS HAPPEN ABOUT 20 TIMES. NOW IT HAS NO POWER STEERING. I KNOW THE RECALL BUT FORD SAYS MY VIN NOT INCLUDED. I HAVE THE SAME PROBLEM AS RECALL. AT DEALERS AND FORD WON'T COVER. *TR

Mileage: 80,000

I WAS DRIVING HOME ON THE HIGHWAY, ABOUT 60 MPH, MY SERVICE POWER STEERING NOW LIGHT ILLUMINATED. IMMEDIATELY AFTER, MY STEERING WHEEL LOCKED UP, AND I LOST ALL STEERING CAPABILITY. MY CAR BEGAN COASTING AND SCRAPPED THE GUARD RAIL ON THE HIGHWAY. I WAS ABLE TO COAST OFF OF THE FREEWAY INTO A EMPTY PARKING LOT. *TR

Mileage: 142,218

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

Mileage: 106,000

6 MONTHS OLD CAR HAD TRANSMITION AND ELECTRICAL PROBLEMS, DRIVER DOOR LOCK NOT OPENING, AC WENT OUT! AIR BAGS SENSOR OUT, AND NOW EXPERIENCING 2ND TRANSMITION ISSUE. DEALERSHIP IS NOT TAKING FULL RESPONSIBILITY FOR IT, AS TRANSMITION WAS REPLACED AT ANOTHER GARAGE! HAVE BEEN DEALING WITH THIS CAR SINCE 2012. HARD JERKING.

Mileage: 63,349

POWER STEERING FAILED WHILE CAR IS RUNNING. GET A WARNING MESSAGE "POWER STEERING ASSIST FAILURE" AS A RESULT OF THE STEERING GEAR FAILURE. DEALER RAN A DIAGNOSTIC AND CONFIRMED THE STEERING GEAR HAD TO BE REPLACED. THE VEHICLE HAPPENED TO BE IDLING BOTH TIMES THE FAILURE OCCURRED. VIN NUMBER NOT COVERED BY PRIOR RECALL ON 2011 FORD FUSION #15V340000 FOR THE STEERING:ELECTRIC POWER ASSIST SYSTEM. *TR

Mileage: 157,000

POWER STEERING FAILED WHILE CAR IS RUNNING. GET A WARNING MESSAGE "POWER STEERING ASSIST FAILURE" AS A RESULT OF THE STEERING GEAR FAILURE. DEALER RAN A DIAGNOSTIC AND CONFIRMED THE STEERING GEAR HAD TO BE REPLACED. THE VEHICLE HAPPENED TO BE IDLING BOTH TIMES THE FAILURE OCCURRED. VIN NUMBER NOT COVERED BY PRIOR RECALL ON 2011 FORD FUSION #15V340000 FOR THE STEERING:ELECTRIC POWER ASSIST SYSTEM. *TR

Mileage: 157,000

THIS FORD FUSION 2011 ALMOST GOT ME KILLED. WHILE DRIVING ON A BUSY ROAD, THE POWER STEERING ABRUPTLY FAILED AND I LOST CONTROL OF THE CAR. THE STEERING WHEEL LOCKED UP AND THE ONLY THING I COULD DO WAS BREAK, FORTUNATELY OTHER CARS MANAGED TO AVOID ME. THE CAR DISPLAY SAID "POWER STEERING ASSIST FAULT". THE CAR HAD TO BE TOWED TO A BELL FORD DEALERSHIP IN COLONIA NJ. THEY TOLD ME THAT THERE IS A RECALL FOR 2011-2012 FORD FUSION VEHICLES (RECALL NUMBER 15V340000), BUT REFUSED TO HONOR THE RECALL, STATING THAT THE 2011 CAR WAS ACTUALLY MANUFACTURED AT THE END OF 2010 AND NOT APPLICABLE FOR THIS RECALL. THE FORD DEALERSHIP IS CHARGING ME $1950 TO REPLACE THE POWER STEERING GEAR. WHEN I CALLED FORD CUSTOMER SERVICE, THEY ALSO REFUSED TO COVER THIS VERY DANGEROUS DEFECT SAYING "RECALL IS VIN SPECIFIC". EVEN THOUGH FORD CORPORATION KNOW ABOUT VERY DANGEROUS DEFECT, THEY ARE PUTTING EVERYONE IN DANGER BY REFUSING TO REPAIR ALL AFFECTED CARS. *TR

Mileage: 50,000

ON TWO SEPARATE OCCASIONS WHILE DRIVING THE CAR SAID POWER STEERING FAILURE AND I COULD NOT DRIVE BY STEERING THE CAR WITH THE STEERING WHEEL BECAUSE IT WAS HARD TO TURN

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED SEVERAL TIMES UPON STARTING THE VEHICLE. THE CONTACT TURNED OFF THE VEHICLE EACH TIME, WHICH RESET THE COMPUTER AND CLEARED THE CODE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER DIAGNOSED THAT THERE WAS AN INTERNAL ELECTRICAL FAILURE WITH THE RACK AND PINION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 01/10/2017*CT CONSUMER STATED WHEN HE STARTED THE CAR MESSAGE CENTER SAYS ELECTRIC POWER ASSIST FAILURE MESSAGE POPS UP ON THE DASH. WHEN CAR WAS TURNED CAR THE POWER STEERING STARTS WORKING AGAIN. UPDATED 7/6/18*JB *TR

Mileage: 40,153

SEVERAL TIMES!! WHILE DRIVING THE VEHICLE THE "ADVANCETRAC" AND ABS INDICATOR LIGHTS APPEAR ON THE INSTRUMENT PANEL. INFORMATION SYSTEM THEN SHOWS A POWER STEERING FAULT, ADVANCETRAC FAULT, AND SAYS TO GET STEERING SYSTEM SERVICE NOW. STEERING BECOMES EXTREMELY DIFFICULT. MECHANIC HAS RESET THE SOFT CODES AND PROBLEM GOES AWAY FOR AWHILE; HOWEVER, COMES BACK. WE HAVE REPEATED THIS PROCESS SEVERAL TIMES! FORD ISSUED RECALL #15S18; HOWEVER, THAT RECALL RUNS FROM BUILD DATES 9/7/2010-2/28/2012. BUILD DATE ON OUR FORD FUSION IS 8/20/2010. WHY IS FORD NOT ALSO REPAIRING / REPLACING THE PSCM OR STEERING MOTOR SENSORS IN OUR VEHICLES THAT ARE HAVING THE IDENTICAL ISSUE? WE HAVE HAD THIS PROBLEM WHILE DRIVING THE VEHICLE, AND HAVE ALSO HAD IT OCCUR WHEN FIRST PUTTING THE VEHICLE INTO GEAR. IN THE LATTER CASE, SHUTTING THE KEY OFF FOR A MINUTE AND THEN RESTARTING CLEARED THE PROBLEM. HOWEVER, WHEN IT OCCURS UNDER MOVING DRIVING CONDITIONS, SHUTTING THE VEHICLE OFF DOES NOT CLEAR THE PROBLEM. THE VEHICLE THEN HAS TO BE TAKEN TO A MECHANIC THAT RESETS THE SOFT CODES WITH A SCAN TOOL.

Mileage: 102,000

THIS IS THE SECOND NOTICE OF MY ERROR MESSAGE ON MY FORD FUSION FOR THE "POWER STEERING ASSIST FAULT," THUS ENABLING ME TO HAVE POWER STEERING ON THE WAY HOME FROM WORK. I CAPTURED AN IMAGE, THIS TIME FOR DOCUMENTATION. THIS IS AFTER GOING TO MY LOCAL MECHANIC AND HE SAID THIS WAS A RECALL ISSUE, BUT MY LOCAL FORD DEALER (WALDORF FORD) SAID IT DID NOT APPLY TO MY VEHICLE.

Mileage: 133,000

WHILE I WAS DRIVING (ON HWY 301S, IN WALDORF, MD) I GOT AN ERROR MESSAGE THAT SAID "POWER STEERING ASSIST FAULT." I IMMEDIATELY LOST MY POWER STEERING AND I HAD TO MAKE A DETOUR TO TURN ON STREETS THAT WERE NOT CROWDED (THIS WAS ON A 10/21/16 DURING THE EVENING RUSH HOUR). FORTUNATELY, I WAS NOT FAR FROM MY HOUSE. I CALLED FORD (IN MICHIGAN) THE NEXT BUSINESS DAY ON 10/24/16 AND THE SAID MY VEHICLE WAS NOT COVERED UNDER A RECALL, THAT INCLUDED "2011 FORD FUSION," JUST NOT MY VEHICLE. I TOOK IT TO MY REGULAR MECHANICAL AND THEY SAID IT SHOULD FALL UNDER THE RECALL, BUT MY LOCAL FORD DEALER (WHERE MY CAR WAS PURCHASED IN WALDORF) ALSO SAID IT WASN'T INCLUDED AND THEY COULDN'T DO ANYTHING. *TR

Mileage: 133,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE POWER STEERING FAILED. THE CONTACT EXPERIENCED DIFFICULTY CONTROLLING THE STEERING WHEEL AS IT BECAME ABNORMALLY STIFF. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST SINCE THERE WERE NO RECALLS RELATING TO THE POWER STEERING FAILURE. THE FAILURE MILEAGE WAS 94,286. THE VIN WAS NOT AVAILABLE.

Mileage: 94,286

POWER STEERING RECALL 15S18 WAS PERFORMED ON CAR 08/01/16. FOURTEEN MONTHS AFTER RECALL, WHILE DRIVING 40-45 MPH ON IH-635 IN SOMEWHAT HEAVY TRAFFIC, I NOTICED A DIFFERENCE IN THE CAR'S HANDLING. THE ADVANCE TRAC WAS ILLUMINATED IN THE INSTRUMENT PANEL. ATTEMPTED TO TURN IT OFF BECAUSE I THOUGHT I HAD TURNED IT ON BY MISTAKE WHEN I TURNED ON THE AC. I DECIDED TO MOVE OVER 6 LANES OF TRAFFIC AND EXIT OFF THE HIGHWAY. ONCE ON THE SERVICE ROAD, THE STEERING BECAME DIFFICULT TO MANEUVER. FORTUNATELY THERE WAS A DISCOUNT STORE & WAREHOUSE SHOPPING CENTER AND UPON MAKING TWO DIFFICULT RIGHT TURNS INTO THE PARKING LOT THE STEERING PROBLEM PROCEEDED TO GET WORSE. TURNING INTO THE PARKING SPACE WAS EXTREMELY DIFFICULT. I TURNED OFF THE ENGINE, DID A WALK AROUND THE CAR TO INSURE THERE WERE NO FLAT TIRES OR DEBRIS STUCK UNDER THE CAR. I RETURNED TO THE CAR TO CALL MY HUSBAND AND TURNED THE KEY IN THE IGNITION TO ROLL DOWN THE WINDOW, (DID NOT START MOTOR) AND THE STEERING WHEEL WAS EASY TO MOVE, NOT NORMAL BUT MANAGEABLE. AFTER A SEVERAL MINUTES, I TURNED ON THE CAR AND SLOWLY DROVE APPROXIMATELY 4 MILES TO REACH HOME ON THE HIGHWAY SERVICE ROAD (IN CASE IT OCCURRED AGAIN) UNTIL I REACHED MY NORMAL EXIT. IT WAS WITHOUT DOUBT A WHITE KNUCKLED DRIVE HOME. THE CAR HAS BEEN SITTING IN THE GARAGE FOR THE LAST 3 DAYS, I HAVE BEEN USING MY HUSBAND'S TRUCK BECAUSE I'M AFRAID TO DRIVE MY CAR, UNTIL I CAN GET IT TO THE DEALERSHIP TO BE CHECKED. I'M LOOKING INTO HAVING IT TOWED OR HAULING ON A CAR DOLLY. I DO NOT CARE TO IMAGINE HOW I OR THE CAR MIGHT HAVE REACTED IF TRAFFIC WAS AT A NORMAL SPEED LIMIT OR IF I HAD NOT BEEN ABLE TO GET OFF THE BUSY INTERSTATE. *TR

Mileage: 50,184

PURCHASED CAR 8/01/15. FOUND OUT ABOUT(PENDING) RECALL AFTER THE FACT. READOUT ON DASH READ RE-PROGRAM STEERING. TOOK CAR BACK, RE-PROGRAMED N/C. 3-DAYS LATER DISPLAY MESSAGE READ, SERVICE POWER STEERING NOW. NEXT DAY BACKED OUT OF GARAGE BUT HAD NO STEERING TOWED TO DEALERSHIP COST ME $115./REPAIR N/C. TWO WEEKS LATER MESSAGE READ SERVICE POWER STEERING NOW. SHUT CAR OFF, THEN STARTED BAM NO STEERING. CALLED TOW TRUCK TAKE BACK TO DEALERSHIP $115. PLUS $1145.67. 03/15/16. NOW SITTING GARAGE CANNOT DRIVE. MESSAGE READS SERVICE POWER STEERING NOW. RIGHT NOW WE SIMPLY CAN'T AFFORD TO HAVE THE CAR FIXED. RECALL #15S18 LAST FAILURE DATE 10/13/16 A.M.

Mileage: 118,990

FORD NOT HONORING RECALL FOR 2011 FUSION BUILT 1 WEEK BEFORE RECALL DATE AT HERMOSILLA PLANT. POWER STEERING WENT COMPLETELY OUT - COST $1700 TO REPAIR - THE CAR WAS BACKING OUT ONTO A MAIN STREET AND LOST ALL STEERING.

Mileage: 53,000

DRIVING DOWN ROAD AND POWER STEERING CUTS OUT DASH SAYS POWER STEERING ASSIST FAULT

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS NOT FUNCTIONAL AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE'S SOFTWARE WAS UPDATED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VERBIAGE IN THE RECALL NOTICE STATED THAT THE STEERING GEAR WOULD BE REPLACED IF ANY DTC WAS FOUND RELATED TO THE POWER STEERING; HOWEVER, THE DEALER DID NOT REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. DUE TO THE VEHICLE BEING OVER 150,000 MILES, THE RECALL WAS NOT HONORED. THE FAILURE MILEAGE WAS APPROXIMATELY 230,000.

Mileage: 230,000

STEERING WEEL.

TAKATA INFLATORS I RECOVERED A LETTER 3 MONTS AGO SAYING MY AIRBAG NEEDED TO BE REPLACED. THE LETTER STATED THAT I WOULD GET A CALL OR EMAIL TELLING ME WHEN TO TAKY CARE FOR REPAIRS I HAVE NOT HEARD ANYTHING ELSE.ALSO MY STEERING HAS GONE OUT IN MY CAR I CAN NOT GET ANYONE TO TELL ME WHY THEY JUST KEEP SAYING I CAN FIX IT. ITS BECOMING TO THE POINT WERE I CAN'T DRIVE. WHAT DO I NEED TO DO

Mileage: 104,900

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 12/01/16*LJ THE CONSUMER STATED THE DEALER ADVISED THE FAILURE MAY HAVE BEEN MECHANICAL IN NATURE. THE VEHICLE WAS REPAIRED. THE CONSUMER SUGGESTED FOR CELL PHONES TO HAVE A SHUT OFF FEATURE AFTER DRIVING OVER 10 MILES PER HOUR.*JS

Mileage: 60,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND BECAME DIFFICULT TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,702.

Mileage: 62,702

THERE'S A CREAKING SOUND THAT IS COMING FROM THE RIGHT SIDE OF THE VEHICLE HEN YOU'RE DRIVING. THE CREAKING SOUND COMES TO PLAY WHEN YOU'RE DRIVING 5 MINUTES INTO YOUR TRAVEL. THE SOUND TENDS TO COME AND GO BUT AT TIMES, IT GETS REALLY BAD. I'VE HAD OTHER PEOPLE COMMENT ON THE SOUND AND HAVE SEEN ON FORD FORUMS THAT THIS HAS BEEN A COMMON ISSUE WITH THIS VEHICLE.

Mileage: 90,000

FAULTY STEERING LIGHT CAME ON SEVERAL TIMES AND THEN TURN OFF WHILE DRIVING.... AND TODAY 09/01/2016 THE STEERING COLUMN LOCKED UP AND UNABLE TO USE EVEN IF THE CAR IS TURNED OFF AND ON. THE CAR WAS IN REVERSE WHEN IT LOCKED.

Mileage: 120,000

I ENTERED MY VIN NUMBER KNOWING MY CAR HAS THE TAKATA RECALL BUT WANTING IT FIXED SOMETIME BEFORE "THE FUTURE", AND I FOUND THAT MY CAR HAD A POWER STEERING RECALL FROM 2015 THAT I WAS NEVER NOTIFIED OF.

THE POWER STEERING KEEPS FAILING WHILE DRIVING. WE GET A POWER STEERING ASSIST FAULT CAR IS VERY HARD TO STEER AND CONTROL. THIS IS VERY DANGEROUS.

Mileage: 103,000

DRIVING ALONG ON A BUSY STREET AND A SERVICE POWER STEERING SOON APPEARED AND AFTER MAKING A LEFT TURN THE STEERING STOPPED I IMMEDIATELY PULLED OVER AS I WAS UNABLE TO DRIVE IT HAD TO GET CAR TOWED. WAS NOT ON A HIGHWAY WAS DRIVING ALONG ABOUT 40MPH.

Mileage: 92,000

I WAS DRIVING MY 2011 FORD FUSION, AND MY VEHICLE LOCKS UP ALMOST CAUSING ME TO RECK! I HAD TO SLAM ON BREAKS. AFTER GETTING THE VEHICLE UNDER CONTROL I CALLED B & B FORD'S TO LET THEM KNOW WHAT'S GOING ON. I ENDED UP HAVING MY VEHICLE TOWED TO THE FORD DEALERSHIP. THE FORD DEALERSHIP MENTION THE POWER WAS MY RACK AND PINION HAD TO BE REPLACE BECAUSE IT WAS CAUSING PROBLEMS WITH MY POWER STEERING, WHICH COST ME $1650.51. SINCE HAVING THE POWER STEERING FIXED, I BEEN TO THE DEALERSHIP OVER 5 TIMES FOR THE SAME PROBLEMS AND BEEN HAVING TO PAY THEM OVER AND OVER! SOMETHING THE B & B FORD SAID THEY FIXED THE FIRST TIME I GAVE THEM 1650.51

Mileage: 134,052

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE WITH THE GEAR SHIFTER IN THE DRIVE POSITION, THE POWER STEERING FAULT ASSIST WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

Mileage: 63,000

POWER STEERING WENT OUT

Mileage: 122,000

I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN I GO TO MAKE A RIGHT TURN IN MY STEERING WHEEL LOCKED UP ON ME COMPLETELY I INSTANTLY RAN OVER THE SIDEWALK ALMOST HITTING ANOTHER VEHICLE AND A PERSON. I THEN CALLED MY BROTHER TO PUSH MY VEHICLE OFF THE SIDEWALK BACK INTO THE STREET. I THEN HAD MY BROTHER TRYING TO DRIVE IT TO A FORD DEALERSHIP IN HAGERSTOWN MARYLAND WHICH THEN IT WAS SO HARD TO DO THE STEERING WHEEL WAS SO HARD TO TURN BUT HE IS A STRONG GUY SO HE MANAGED TO GET IT TO THE DEALERSHIP ALSO WE WAS ONLY A MILE AWAY FROM THAT DEALERSHIP. I THEN WENT INSIDE IN WAS TOLD THAT THERE WAS A RECALL ON THE POWERSTEERING BUT FROM MY VIN NUMBER MINES WASNT COVERED??? IM NOT UNDERSTANDING WHY BECAUSE I LOOKED IT UP ONLINE AND IT CLEARLY STATES ON EVERY WEBSITE THAT I HAVE CHECKED THAT A 2011 FORD FUSION SEL WITHOUT A 3.5 ENGINE IS COVERED IN THE RECALL. MY CAR IS STILL AT THE DEALERSHIP BECAUSE I DONT HAVE THE MONEY TO PAY FOR THIS AND NEED SOMEONE TO EXPLAIN TO ME WHY IS IT JUST MY VEHICLE THAT IS COVERED ON THIS RECALL?

Mileage: 149,000

I WENT TO TURN THE CAR ON ONE DAY AND THE MESSAGE "POWER STEERING ASSIST FAULT" APPEARED. THE STEERING WHEEL WOULD NOT TURN AND THE POWER STEERING WAS INOPERABLE. IT CONTINUES TO DO THIS EVERY TIME THE CAR IS TURNED ON. I TOOK IT TO A FORD DEALERSHIP BECAUSE I FOUND THAT THERE WAS A RECALL ON AN ELECTRICAL ISSUE IN THE POWER STEERING SYSTEM ON THE 2011 FORD FUSIONS. I WAS TOLD THAT MY VIN WAS NOT COVERED UNDER THE RECALL. I HAVE SEEN MULTIPLE COMPLAINTS SIMILAR TO MINE ON MESSAGE BOARDS FOR CAR TROUBLE.

Mileage: 109,000

TAKATA RECALL. STEERING

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING), 15V793000 (FUEL SYSTEM, GASOLINE), AND 16V384000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT EXPERIENCED POWER STEERING FAILURE. THE PARTS WERE NOT AVAILABLE FOR MONTHS. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HAVE THE POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC MESSAGES. VIN NOT UNDER RECALL FOR SOME REASON EVEN THOUGH IT'S A 2011 FORD FOCUS MANUFACTURED IN MEXICO. TURNING IGNITION OFF AND BACK ON DOES NOT FIX THE ISSUE.

Mileage: 130,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Mileage: 140,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE REVERSING OUT OF A PARKING SPACE, THE POWER STEERING MALFUNCTIONED, AND THE STEERING WHEEL LOCKED AND BECAME EXTREMELY HARD TO MANEUVER. THE VEHICLE RESUMED NORMAL OPERATION AFTER TURNING OFF AND RESTARTING THE ENGINE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000. UPDATED 09/08/16*LJ *CN

Mileage: 16,000

THERE HAS BEEN 4 TIMES MY STEERING WHEEL BECOMES VERY HARD FOR ME TO TURN. IT HAS HAPPENED ONCE WHILE DRIVING AND 3 TIMES AFTER PARKING AND STARTING MY CAR IT HAPPENS. I GET THE MESSAGE OF POWER STEERING ASSIST FAULT.

Mileage: 137,795

CHECK POWER STEERING LIGHT CAME ON WHILE DRIVING IN OUR NEIGHBORHOOD/SUBDIVISION AND POWER STEERING WENT OUT, MAKING THE CAR VERY HARD TO STEER. WE STARTED/STOPPED THE CAR SEVERAL TIMES TO GET THE LIGHT TO SHUT OFF. WE WERE FORTUNATE THAT WE WERE NOT GOING THAT FAST OR BEEN ON THE FREEWAY WHERE AN ACCIDENT COULD HAVE OCCURRED. THERE WAS NO WARNING FOR THE POWER STEERING TO JUST CUT OUT COMPLETELY AND WE HAD NO ISSUES UP TO THE TIME THE LIGHT CAME ON. WE TOOK IT TO DEALERSHIP AND WAS TOLD THAT THE REPAIR WOULD RUN $1,800. THE SAME CAR MADE IN THE SAME PLANT WITH THE SAME ISSUES WAS PART OF A RECALL, BUT UNFORTUNATELY OUT VEHICLE WAS MADE SEVERAL WEEKS BEFORE THE RECALL PERIOD. FORD REFUSED TO COVER EVEN PART OF THE REPAIR EVEN THOUGH THEY ACKNOWLEDGED THAT THE SAME PROBLEM WAS COVERED FOR OTHER VEHICLES.

Mileage: 70,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND REQUIRED FORCE. THE VEHICLE WAS SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRIC POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 100,792.

Mileage: 100,792

REPLACED BOTH LOWER CONTROL ARMS IN STEERING. HEARD RUBBING AND GRINDING NOISE. REPORTED IN THE FALL AND TOLD NOTHING WAS WRONG. WENT IN A FEW MONTHS LATER AND WAS TOLD THE CONTROL ARMS BENT AND BROKE. COULD NOT EXPLAIN HOW THIS HAPPENED. I DRIVE MINIMALLY AS I WORK FROM HOME. NOISE WAS WORSE AFTER CAR WARMED UP.

Mileage: 104,000

STEERING, LEFT OR RIGHT, CAUSES SIGNIFICANT "GRINDING" TYPE NOISE. INDEPENDENT SHOP COULD NOT NARROW IT DOWN, ALTHOUGH FIRST THOUGHT WAS RACK & PINION. THIS VEHICLE (3.0L) DOES NOT HAVE A STANDARD RACK AND PINION. THIS NOISE OCCURS WHETHER STATIONARY OR IN MOTION. TOOK IT TO THE DEALER AND THEY STATED THEY COULD NOT REPLICATE, HOWEVER, THEY COULD REPLACE THE CONTROL ARMS TO SEE IF THAT HELPS RESOLVE THE ISSUE. DUE TO THE COST (ROUGHLY $1500, WITH NO GUARANTEE IT WOULD RESOLVE THE ISSUE) WE DECIDED TO SEE IF WE COULD GET A BETTER IDEA OF WHERE THE ISSUE COMES FROM. IT OCCURS WHILE STATIONARY AND IN MOTION, SO IT IS NOTE RELATED TO THE SUSPENSION CYCLING, BUT IS SPECIFICALLY RELATED TO STEERING LEFT OR RIGHT. SEEMS TO BE RELATED TO THE STEERING MECHANISM. THIS IS AN ONGOING/RECURRING ISSUE THAT IS GETTING WORSE, WITH NO SHOP TECH ABLE TO SPECIFICALLY IDENTIFY. ALL RECALL/SOFTWARE UPDATES (PCM, ETC.) HAVE BEEN COMPLETED BY THE DEALER.

Mileage: 85,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE REVERSING THE VEHICLE, THE STEERING WHEEL FAILED TO TURN RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.

Mileage: 161,000

WHILE DRIVING CAR SUDDENLY LOST POWER STEERING. MESSAGE CENTER SHOWED POWER STEERING ASSIST FAULT. SPEED WAS APROX. 20M/H I HIT A CURB AND STOP. AFTER RESTARTING THE CAR MESSAGE DISAPPEARED AND POWER STEERING STARTED WORKING AGAIN. CAR WAS TAKEN TO DEALER. REPAIR COST 1800 DOL.

Mileage: 70,000

THE ELECTRONIC POWER STEERING SYSTEM HAS FAILED LEAVING THE VEHICLE VERY DIFFICULT TO STEER AND DRIVE MAKING FOR A VERY UNSAFE OPERATING CONDITION.. THIS PARTICULAR CAR IS USED ON A VERY LIMITED BASIS AND HAS LS THAN 24,000 ORIGINAL MILES ON THE ODOMETER. THE PROBLEM HAS OCCURRED TWICE IN A ONE YEAR TIME PERIOD. THIS FIRST OCCURRENCE WAS PROCEEDED BY THE VERY STRANGE CONDITION OF ALL THE WINDOWS AND SUN ROOF OPENED RANDOMLY WHILE THE CAR WAS PARKED AND NOT RUNNING INSIDE THE GARAGE.THE BATTERY WAS THEN DISCONNECTED AND THAT ACTION SEEMED TO RESET THE SYSTEM. THE SECOND OCCURRENCE SEEMS TO BE A COMPLETE FAILURE OF THE ELECTRONIC STEERING SYSTEM, WITH NO EFFECT ON THE POWER WINDOWS AND SUN ROOF.

Mileage: 24,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE NOISE WAS PRESENT WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE SERVICE POWER STEERING SENSOR LIGHT ILLUMINATED AND THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS SERVICED TWICE PREVIOUSLY FOR THE SAME FAILURE. IN JULY OF 2015, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (POWER STEERING), BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 43,000.

Mileage: 43,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE INDICATOR LIGHT ILLUMINATED AND THE POWER STEERING ASSIST FAULT FAILED. THE VEHICLE WAS DRIVEN TO THE DEALER AND REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

WHEN I STARTED THE CAR AFTER CHURCH, THE POWER STEERING MODULE LIGHT CAME ON. THERE WAS NO POWER STEERING. THE CAR HAD TO BE TOWED. IT COST OVER $1600.00 TO BE FIXED. WHEN I ASKED FOR THE OLD PART, I WAS TOLD THAT I WOULD HAVE TO PAY ABOUT $200.00 FOR IT. DIDN'T I PAY FOR THIS WHEN I BOUGHT THE CAR?. SOME FUSIONS FROM THE YEAR 2011 ARE COVERED UNDER A RECALL BUT NOT MINE, EVEN THOUGH IT WAS MANUFACTURED IN THE SAME MEXICAN PLANT. FORD SHOULD BE CONCERNED ABOUT THE SAFETY OF ITS CUSTOMERS AND BE WILLING TO HAVE A RECALL ON ALL OF THEM OR AT LEAST PAY FOR THE CARS THAT HAVE THAT PROBLEM WHICH REQUIRED THE REPLACEMENT OF THAT PART. I AM VERY LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY WHEN THE POWER STEERING STOPPED WORKING.

Mileage: 49,639

LOST ALL POWER STEERING $1700 TO FIX COMPLAINTS FILED WITH FORD. CAR BUILT AUGUST 2010 NOT COVERED UNDER RECALL. REQUESTING EXTENSION OF DATES TO COVER MY VIN. DRIVING VEHICLE LOST POWER STEERING. COULD NOT HANDLE CAR. HUSBAND HAD TO DRIVE TO DEALERSHIP

Mileage: 55,000

POWER STEERING FAILED. THERE WAS A RECALL CONCERNING THIS AND APPARENTLY ON MY CAR A MODULE WAS REPROGRAMMED. WELL IT FAILED AGAIN. I PURCHASED THIS CAR USED AND IT WAS JUST OVER THE ALLOWABLE MILEAGE TO REPLACE THE STEERING GEAR FOR FREE THROUGH FORD. THE GEAR PROBABLY SHOULD HAVE BEEN REPLACED TO BEGIN WITH, BUT NOW I'M STUCK WITH A $1600 REPAIR BILL THAT FORD SHOULD HAVE FIXED TO BEGIN WITH. RECALL # 15N01.

Mileage: 163,000

WHEN DRIVING, MY CAR SUDDENLY LOST POWER STEERING AND A LIGHT ON MY MESSAGE CENTER SAID POWER STEERING ASSIST FAULT. THE STEERING WAS BASICALLY LOCKED UP. I HAD TO STOP THE CAR AND TURN IT OFF. WHEN I RESTARTED THE CAR FUNCTIONED NORMALLY.

Mileage: 43,000

2011 FORD FUSION. THE POWER STEERING SERVICE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WAS TAKEN TO 2 FORD DEALERSHIPS FOR SERVICE. BOTH DEALERSHIP REPAIRED AND CLEARED THE CODES, BUT ITS STILL A PROBLEM. ITS BEEN A PROBLEM FOR 6 MONTHS. THEY WANT TO CHARGE ME 3000.00 TO REPLACE THE WHOLE STEERING SYSTEM. ANOTHER ISSUE I HAVE IS THE DRIVER DOOR WILL NOT OPEN FROM THE INSIDE. I HAVE TO PUT THE WINDOW DOWN TO OPEN THE DOOR FROM THE OUTSIDE. THIS MOVE IS UNSAFE. FORD SHOULD BE AWARE OF THIS.

Mileage: 115,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING SERVICE FAULT WARNING LIGHT ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TURNED OFF AND ON, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE REPAIR FAILED TO REMEDY THE FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

STOPPED CAR IN A PARKING LOT GOT OUT TO REFEREE A SPORTING EVENT. RETURNED TO CAR AND THERE WAS NO POWER STEERING WHEN I STARTED THE CAR. THE ELECTRONIC INDICATORS TOLD ME TO HAVE THE ELECTRONIC STEERING MODULE SERVICED. I WAS ABLE TO DRIVE THE CAR HOME BUT IT WAS EXTREMELY DIFFICULT TO TURN THE WHEELS. THIS HAS BEEN BE AN INTERMITTENT PROBLEM FOR A YEAR NOW BUT WOULD STRAIGHTEN ITSELF OUT BY TURNING OFF AND ON THE IGNITION. THIS TIME THAT PROCESS DID NOT STRAIGHTEN OUT THE PROBLEM. I CONTACT FORD VIA THEIR ON-LINE COMPLAINT DEPARTMENT. FORD REPLY BACK TO ME WAS THAT ALTHOUGH THERE WAS A RECALL FOR THIS PARTICULAR PROBLEM MY VEHICLE IDENTIFICATION NUMBER WAS NOT PART OF THE RECALL. FORD ALSO ASKED ME TO TAKE THE CAR TO MY DEALER TO REMEDY THE SITUATION. SINCE THIS IS A KNOWN SAFETY PROBLEM WITH THIS MAKE, MODEL AND YEAR FORD SHOULD FIX THE PROBLEM. I AM NOW PAYING FOR A CAR LOAN FOR A CAR I CANNOT DRIVE.

Mileage: 86,000

BEGAN HAVING PROBLEMS WITH THIS VEHICLE THE SECOND MONTH AFTER PURCHASE. THE FIRST INCIDENT WAS STEERING WHEEL LOCKED AND I COULD NOT CONTROL THE DIRECTION OF THE CAR. I ENDED UP ON THE LEFT SIDE OF THE ROAD OFF THE SHOULDER BEFORE I COULD STOP IT. IT HAPPENED ON SEVERAL OCCASIONS. CAR DIES FOR NO REASON. I END UP HAVING IT TOWED OR RESTARTED BY CHARGING BATTERY. THE BATTERY ALWAYS HAS A FULL CHARGE. ALSO I HAVE BEEN SHOPPING AND GET IN THE CAR TO START IT AND IT WILL NOT START. DOOR HANDLES WOULD NOT WORK FROM INSIDE. WINDOWS WOULD NOT OPEN. HAD TO FORCE WINDOW DOWN ENOUGH TO OPEN FROM THE OUTSIDE. HAD FRONT DOOR HANDLE ASSEMBLE REPLACED HAD TRANSFER CASE RESEALED HORRIBLE SMELL, NEW TIRES 3 TIMES SINCE IT WAS PURCHASED HAD REAR DRIVE SHAFT REPLACED, FUEL PUMP REPLACED HAD TAKEN IT TO FORD JUST RECENTLY FOR WHAT I DEEMED WAS COMPUTER PROBLEMS, OF COURSE THEY COULD NOT FIND ANYTHING WRONG. I WAS TOLD BY MY MECHANIC THE LAST TIME I HAD NEW TIRES PUT ON THE CAR THAT I WOULD NEED NEW RIMS SOON. THE RIMS ARE ERODING FROM THE INSIDE OUT. I HAVE SEVERAL INVOICES FOR WORK THAT WAS DONE AND A FEW MORE I CAN'T LOCATE AT THIS TIME. I WOULD LIKE TO SEND THEM ALL TO YOU. PURCHASE CAR 12/1/12.

DAUGHTER SAYS HER FUSION STEERING LOCKED TIGHT AT LOW SPEED IN A PARKING LOT AND SHE COULDN'T TURN THE STEERING WHEEL. TOOK IT TO DEALERSHIP. THEY SAY THE RACK AND PINION AND THE ELECTRONIC MODULE NEED TO BE REPLACED AT A COST OF $1600.

Mileage: 70,000

MPG WAS NOT ADDING UP THOUGH IT WAS JUST ME THAN I WOULD NOTICE SPOTS OF GASOLINE ON THE FLOOR AND DID A INSPECTION AND LOOKED NORMAL UNTIL FILLED GAS A BIT HIGHER THAN HALF AND STARTED LEAKING.AND SOME LOSS OF STEERING WOULD HAPPEN HERE AND THERE AND DECIDED TO INSPECT IT TO COUPLE OF CODES WOULD COME UP IN A DTC TEST.

Mileage: 38,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE PULLING OUT OF THE GARAGE, THE POWER STEERING ABILITY SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE RECURRED AT LEAST TEN TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

SQUEAKING NOISE COMING FROM FRONT AXLE (MOSTLY ON DRIVER SIDE) WHILE DRIVING AND TURNING; SOUNDS THE MOST WHEN OUTSIDE TEMPERATURE IS HIGHER (NOT SO LOUD ON COOL DAYS). TOOK IT TO DEALER THAT SOLD THE CAR (TODAY 04/25/2016) TO HAVE SUSPENSION AND POWER STEERING CHECKED. I SEE ONLINE THERE ARE RECALLS ON SOME FORD FUSION POWER STEERING? MY VIN IS NOT LISTED.

Mileage: 64,200

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE STEERING WHEEL SEIZED. THE "POWER STEERING FAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

Mileage: 125,000

"FUSION RECALL" MY 2011 FORD FUSION SE MADE IN MEXICO HAS A POWER STEERING ASSIST FAULT. THIS HAPPENED WHEN LEAVING MY DRIVEWAY. TOOK IT TO THE DEALER AND THE PROBLEM IS A FAULTY STEERING GEAR. THIS PART IS CURRENTLY PART OF A RECALL ON 2011 FORD FUSION MANUFACTURED IN MEXICO. MY ISSUE IS THE RECALL DOES NOT INCLUDE MY VEHICLE AS THE RECALL BEGAN WITH VEHICLES MANUFACTURED IN SEPTEMBER OF 2010 AND MY VEHICLE WAS MANUFACTURED IN AUGUST OF 2010. SAME PROBLEM, SAME PLANT, SAME CAR, SIMPLE MADE THE PREVIOUS MONTH. COSTING ME THE CONSUMER ALMOST $2000.00 TO FIX THIS KNOWN MANUFACTURES DEFECT. WHILE THERE WAS INTERMITTENT PROBLEMS THAT SEEMED TO GO AWAY WITH RESTARTING THE ENGINE TOTAL FAILURE OCCURRED ON APR 11 2016. I HAVE SEARCHED VARIOUS FORUMS AND I AM NOT THE ONLY PERSON THIS HAS HAPPENED TO WHOSE VEHICLE WAS MANUFACTURED WITH IN A FEW WEEKS OF THE RECALL DATE.

Mileage: 132,938

WHEN I START UP THE ENGINE THE MESSAGE "POWER STEERING ASSIST FAULT" SHOWS UP IN THE DASH AND POWER STEERING STOPS WORKING. TURN THE CAR OFF AND ON AND IT SEEMS TO WORK AGAIN. LUCKILY SO FAR HAS ONLY HAPPENED WHEN STATIONARY

Mileage: 85,000

POWER STEERING GOES OUT, FORD SAYS THIS VIN IS NOT PART OF THE RECALL. IT SHOULD BE, THE POWER STEERING THROWS A CODE. YOU MUST PULL OVER AND RESTART THE CAR FOR IT TO RESET.

Mileage: 64,123

TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE AND ATTEMPTING TO DRIVE, THE POWER STEERING FAILED TO TURN. THE VEHICLE HAD TO BE RESTARTED SEVERAL TIMES UNTIL THE POWER STEERING FUNCTIONED PROPERLY. THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE WAS SIMILAR TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Mileage: 65,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE SERVICE ADVANCE POWER STEERING WARNING MESSAGE DISPLAYED AND THE POWER STEERING BECAME INOPERABLE. AS A RESULT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

MY DAD AND MOM HAVE BEEN WITHOUT A CAR FOR A FEW MONTHS NOW. ON AND OFF THE POWERSTEERING IS SHUTTING OFF. AUTONATION, LITTLETON, CO., HAS THE CAR AGAIN! CAN YOU PLEASE INVESTIGATE. I AM TIRED OF THIS DEALERSHIP TAKING OF ADVANTAGE OF PEOPLE. PLEASE HELP!

Mileage: 2

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THERE WAS AN ODOR OF FUEL COMING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/20/16*LJ THE CONSUMER STATED THERE WAS A PROBLEM WITH THE TRANSMISSION AND THE STEERING. ALSO, THE VEHICLE WOULD SUDDENLY STALL, WHILE DRIVING. UPDATED 05/11/16.*JB

Mileage: 52,000

STEERING STOPPED GOING DOWN ROAD. LIGHT FOR POWER STEERING COMES ON A LOT. TURN CAR OFF RESETS COMPUTER AND OK UNTIL NEXT TIME.

Mileage: 90,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO PULL INTO A PARKING LOT, THE STEERING ABILITY DECREASED. THE CONTACT LEFT THE VEHICLE PARKED IN THE LOT. THE CONTACT CALLED THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A STEERING RECALL BY THE MANUFACTURER FIVE MONTHS AGO. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

2011 FORD FUSION SE. 64000 MILES. FOR NO APPARENT REASON, THE POWER STEERING WOULD NOT WORK WHEN TURNING THE CAR ON. IF TURNED OFF AND ON AGAIN, IT WORKS. IT ONLY HAPPENED RANDOMLY. AFTER A COUPLE TIMES, I BROUGHT THE CAR TO MY LOCAL FORD DEALER. THEY SAID THERE WAS NO ERROR CODES BUT CHANGING THE STEERING WOULD BE APPROX. $1800. AFTER ONLINE RESEARCH THERE'S HUNDREDS OF CASES LIKE MINE WHICH FOR SOME REASON ARE NOT COVERED BY RECALL 15S18. USING A OBD APP I FOUND ERROR CODE C1277 WHICH RELATES TO THE WHEEL ANGLE SENSOR. NOW THE CAR WILL NOT HAVE A FUNCTIONING POWER STEERING AT ALL.

Mileage: 64,000

THE VEHICLE IS VERY HARD TO STEER. ELECTRIC POWER STEERING IS OUT

Mileage: 130,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING FROM A PARKING SPACE, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. AN MESSAGE IN THE INSTRUMENT PANEL ILLUMINATED AND INDICATED TO SERVICE POWER STEERING SYSTEM. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

Mileage: 82,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AS THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SOFTWARE WAS UPDATED HOWEVER, THE DEALER INFORMED THE CONTACT THAT THE REPAIR MAY NOT SUFFICIENTLY REPAIR THE FAILURE. IN ADDITION, THE CONTACT WAS INFORMED THAT THE STEERING CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 100,131.

Mileage: 100,131

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE POWER STEERING WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES PRIOR TO THE FAILURE HOWEVER, THE POWER STEERING WAS FUNCTIONAL AFTER THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

Mileage: 54,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 10 MPH, THE POWER STEERING FAILED AND THE WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME HARD TO TURN AND HAD TO BE TURNED WITH EXCESSIVE FORCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 46,000.

Mileage: 46,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT STATED THAT THE HEATED SEATS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER NUMEROUS TIMES WHERE THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

Mileage: 78,000

MY 2011 FORD FUSION LOST POWER STEERING AND BECAME VERY DIFFICULT TO CONTROL. THE WARNING LIGHT DISPLAYED TODAY WHILE IN MOTION. AFTER STOPPING THE VEHICLE AND RESTARTING THE VEHICLE BECAME VERY DIFFICULT TO TURN. MY WIFE USES THIS VEHICLE TO DRIVE MY SON TO AND FROM SCHOOL AND NOW SHE WILL NEVER FEEL COMFORTABLE OR SAFE AFTER THIS ISSUE AND READING ALL THE PREVIOUS COMPLAINTS. THIS IS A BIG ISSUE AND A RECALL NEEDS TO BE ISSUED. FORD NEEDS TO FIX THIS ISSUE AND RESTORE PEOPLES TRUST. OUR FUSION CURRENTLY HAS APPROXIMATELY 48,000 MILES.

Mileage: 48,000

I STARTED MY VEHICLE AND LET IT WARM UP A COUPLE OF MINUTES BEFORE I LEFT MY JOB ON COLD NIGHT. WHEN I BACKED OUT OF MY SPOT AND WENT FORWARD MY SERVICE POWER STEERING MESSAGE CAME ON AND THEN SERVICE ADVANCED TRACK CAME ON. WHEN I STOPPED AT THE LIGHT TO TURN I NOTICED THAT I HAD NO POWER STEERING. I SEEN ONLINE THAT THERE WAS A RECALL FOR THIS ISSUE. I CALLED MY LOCAL DEALERSHIP AND WAS INFORMED MY VEHICLE WAS NOT LISTED IN THIS RECALL. I THEN CALLED FORD MOTOR CO. AND NEITHER PARTY COULD TELL ME WHY MY VEHICLE WAS NOT LISTED IN THIS RECALL WHEN IT WAS INDEED A 2011 FORD FUSION WITHOUT A 3.5 AND HAD THE STEERING ISSUE AS DESCRIBED IN THE RECALL. NOT HAVING POWER STEERING ALL AT ONCE WITH NO PRIOR WARNING CAN BE A VERY DANGEROUS THING. LUCKILY IN MY CASE IT WAS NOT A BUSY INTERSECTION AT THAT TIME. I DON'T UNDERSTAND WHY MINE OR OTHER VEHICLES WITH THE SAME ISSUE AND POSSIBLY THE SAME PART IS FAILING YET NOT COVERED UNDER FORDS RECALL 15S18.

Mileage: 160,000

POWER STEERING MODULE FAILED WHILE DRIVING.

Mileage: 94,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL VEERED TO THE LEFT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER ON MULTIPLE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE FRONT WHEELS NEEDED TO BE ALIGNED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,500.

Mileage: 65,500

I'M HAVING PROBLEMS WITH MY STEERING IT'S REALLY HARD TO TURN THE WHEEL AT TIMES N DOES IT OFTEN NOT SURE IF I CAN GET THE INFORMATION TO MY VEHICLE ON WHAT RECALLS THERE ARE IF ANY.

Mileage: 110,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL FAILED AND THE CONTACT WAS UNABLE TO TURN AS THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO COAST ONTO THE SHOULDER AND RESTARTED THE VEHICLE HOWEVER, THE STEERING WHEEL FAILED TO OPERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

Mileage: 47,000

POWERSTEERING WENT OUT ON VEHICLE THERE WAS A RECALL ON THESE COMPONENTS BUT WE WERE 2 WEEKS OUT ON RECALL MANUFACTURE DATE ALTHOUGH THE SAME PARTS WERE INVOLVED THIS COULD HAVE LIFE THREATNING BUT FORD REFUSED TO TAKE CARE OF PROBLEM I HAVE HEARD COMPLAINTS THE SAME AS MINE HAVE BEEN COMEING IN TO DEALER REPS

Mileage: 56,000

WHEN I STARTED THE VEHICLE HAS LOSS STEERING AND THE "POWER STEERING ASSIS FAULT" MESSAGE APPEAR. THE DEALER SAID THAT NEED TO BE REPLACED. FORD HAS A RECALL FOR THAT PART (THE ELECTRIC POWER STEERING RACK) BUT MY VIN NUMBER IS NOT INCLUDED.

Mileage: 70,300

POWER STEERING ASSIST FAULT SAFETY ISSUE

Mileage: 91,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION AND THE STEERING WHEEL WOULD BECOME VERY DIFFICULT TO TURN. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

POWER STEERING ASSIST FAULT (OR FAILURE) WHILE DRIVING. STEERING LOCKS UP, DIFFICULT TO STEER. HAVE TO STOP VEHICLE, TURN OFF ENGINE AND RE-START. STEERING WORKS AGAIN. DIFFICULT TO CONTROL CAR WITH STEERING. DANGEROUS. SAW RECALL ON THIS, BUT FORD SAYS DOESN'T APPLY TO MY VIN?

Mileage: 120,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL LOST POWER AND THE POWER STEERING ASSIST WARNING ILLUMINATED. THE VEHICLE WAS PLACED IN NEUTRAL, SWITCHED OFF, AND RESTARTED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO ANALYZED AND DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

Mileage: 92,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE DRIVER HAD TO USE GREATER EFFORT TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION AND THE STEERING STARTED TO FUNCTION PROPERLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

Mileage: 112,000

WHILE DRIVING DOWN THE ROAD THE STEERING LOCKS UP AND YOU CAN'T TURN. TOOK IT TO DEALER AND THEY SAY IT IS THE STEERING RACK & PINION THAT IS BAD. THERE IS A RECALL ON THE STEERING GEER BUT NOT THE STEERING RACK. THE DEALER SAID THIS PART IS ON BACK ORDER- ARE THERE OTHERS WITH THIS ISSUE WHERE IT SHOULD BE RECALLED??

THE ELECTRIC ASSIST STEERING FAULT COMES ON WHEN STARTING THE CAR. THIS OCCURS INTERMITTENTLY. THE CAR WOULD BE EXTREMELY HARD TO STEER WITH THIS FAILURE. A RECALL HAS BEEN INITIATED BY FORD BUT THIS VEHICLE IS NOT INCLUDED. WHY NOT?

Mileage: 89,000

THE ELECTRIC ASSIST STEERING FAILURE WARNING COMES ON AND THE VEHICLE IS VERY DIFFICULT TO STEER. WOULD BE A SERIOUS HAZARD IF IT HAPPENS WHILE UNDERWAY. INTERMITTENT PROBLEM.

Mileage: 89,000

EALLY SICK OF TAKING TO THE SHOP 4 TIMES TO GET IT FIXED, THEY WONT ACCEPT IT TO TAKE IT BACK TO GET DIFFERENT CAR. CUZ I WANT TO BE SAFE FROM THIS STEERING PROBLEMS. UPCOMING WINTER AND RAIN ETC.. IF THEY REFUSE TO TAKE THE CAR BACK, I PROBABLY WILL BE IN CAR ACCIDENT , WHOSES FAULT, IT IS THEIRS. I AM SO SICK OF GOING BACK AND DFORTH TO GET IT FIX. NOW PASS 45 DAYS. GOT THIS FROM LOW BOOK SALES IN LINDON, UTAH. NOT SATISFY WITH THEM.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

MY VEHICLE IS GIVING A "POWER STEERING ASSIST DEFAULT" WARNING LIGHT ON THE INSTRUMENT PANEL, AT THE SAME TIME THE WHEEL LOCKS UP AND I AM NOT ABLE TO MOVE THE STEERING WHEEL AT ALL. DRIVING THE CAR OR MOVING THE CAR IN ANY DIRECTION DOES NOT UNLOCK THE WHEEL AND THE WARNING LIGHT ON THE PANEL DOES NOT GO AWAY. THIS HAS HAPPENED 5-8 TIMES IN THE LAST TWO WEEKS. THE VEHICLE DID GET THE POWER STEERING FAILURE RECALL FIXED 9/15/15 AT RICH FORD. THE VEHICLE BEGAN TO GIVE THIS INSTRUMENT PANEL WARNING AND THE WHEEL LOCKS UP TWO WEEKS AGO. THE WARNING WOULD OCCUR AND THE STEERING WHEEL WOULD LOCK WHEN I ATTEMPTED TO PLACE THE VEHICLE IN REVERSE OR DRIVE. IT WOULD NOT GO AWAY UNLESS I TURNED THE CAR ON AND OFF MULTIPLE TIMES.

Mileage: 84,000

I WAS DRIVING WITH MY THREE CHILDREN IN THE CAR GOING INTO A RIGHT HAND TURN AT ABOUT 35-40 MPH AND MY POWER STEERING FAILED AND SENT ME INTO ONCOMING TRAFFIC. LUCKILY THE CAR SAW ME AND SWERVED TO AVOID THE COLLISION. I STOPPED THE CAR, TURNED IT OFF AND BACK ON AND THE POWER STEERING WAS FINE. HOWEVER, IT HAPPENED AGAIN AND NOW THE POWER STEERING WILL NOT WORK AT ALL AND FORD IS SAYING THERE IS NO RECALL ON THIS OBVIOUS SAFETY ISSUE WITH THEIR VEHICLE.

Mileage: 125,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 60 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO PRODUCE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. ...UPDATED 04/26/16 *BF *TR

Mileage: 62,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE STEERING WHEEL SHOOK AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

Mileage: 69,000

I WAS DRIVING THE SERVICE POWER STEERING LIGHT CAME ON, THEN I HAD NO POWER STEERING. IT WAS SCARY. I HAD MY TWO GIRLS IN THE CAR AND I WAS TRYING TO TURN INTO A PARKING LOT WITHOUT HAVING A WRECK. I HAD NO CONTROL OF THE VEHICLE. I MADE IT, NOTRE I'M CURRENTLY SITTING HERE WAITING IN A TOW TRUCK. I HAVE TRIED TO RESTART MY CAR SEVERAL TIMES. I CAN'T GO ANYWHERE. I'M ANTICIPATING THE COST IS MORE THAN A SINGLE MOM CAN AFFORD. I AM THANKFUL MY CHILDREN AND I WERE NOT HURT. THERE WAS NO WARNING AT ALL!

Mileage: 114,000

I FILED A PREVIOUS COMPLAINT ON THIS VEHICLE. I LOOKED INTO A FORUM AND DISCOVERED THIS PARTICULAR MODEL HAS HAD PREVIOUS INCIDENTS LIKE MINE BEFORE. I AM CONCERNED THERE HAD NOT BEEN A RECALL FOR THIS REASON. THE POWER STEERING GOING OUT WHILE DRIVING IS DANGEROUS. I AM VERY CONCERNED THAT IT WILL TAKE A TRAGEDY FOR A RECALL TO TAKE PLACE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS TURNED TO THE RIGHT AND THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 123,839.

Mileage: 123,839

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE SERVICE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,151.

Mileage: 78,151

OVER THE PAST 4 MONTHS MY 2011 FORD FUSION STARTED LOSING THE ABILITY TO STEER MY CAR. IT ALWAYS SEEMS TO HAPPEN WHEN I AM DRIVING UNDER 15MPH AND TURNING. THIS IS REALLY GETTING OUT OF CONTROL AND UNSAFE FOR MYSELF AND ANYONE I AM DRIVING AROUND. THE FIRST TIME THIS HAPPENED I WAS INCHES AWAY FROM HITTING A LITTLE GIRL AND HER GRANDMOTHER AS I WAS TURNING TO PARK MY CAR AT THE MALL WHEN I SUDDENLY LOST CONTROL OF THE CAR. THIS HAS HAPPENED AT LEAST 15 TIMES SINCE THAT DAY AND JUST YESTERDAY I WAS MAKING A TURN ONTO A RATHER LARGE STREET WHEN THIS HAPPENED AGAIN. THANK GOD OTHER CARS WERE ABLE TO AVOID ME AS I WENT INTO ON COMING TRAFFIC. THE CAR ENDED UP IN THE DITCH. THIS IS BECOMING VERY DANGEROUS AND I CAN'T DO ANYTHING ABOUT IT BECAUSE FORD SAYS MY CAR WAS BUILT A FEW WEEKS TOO EARLY AND IS NOT COVERED IN THE RECENT RECALL THEY DID. MY CAR IS EFFECTED 100% AS THOSE CARS INCLUDED BY THEY REFUSE TO REPAIR MINE. SOMETHING HAS TO BE DONE ABOUT THIS FOR THE SAKE OF EVERYONES SAFETY. I KNOW I AM NOT ALONE IN THIS, AND I WOULD HATE TO SEE SOMEONE GET HURT BEFORE THEY TAKE THESE COMPLAINTS SERIOUS.

Mileage: 100,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Mileage: 45,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST VAULT WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 96,680.

Mileage: 96,680

I WAS DRIVING MY 2011 FORD FUSION AND THE ABS AND POWER STEERING LIGHTS CAME ON AND THEN MY POWER STEERING WENT OUT, I WAS ON MY SRTREET WHEN THIS OCCURED BUT I WAS NOT ABLE TO TURN THE CAR LEFT OR RIGHT AND I HIT THE CURB. NOW AFTER TURNING IT OFF AND ON LIKE MOST SAY ON THE FORUMS NOTHING HAS WORKED I HAVE CALLED FORD AND THEY REFUSED TO FIX THE ISSUE, THEY STATED THEY DO HAVE A RECALL OUT FOR THIS PROBLEM BUT NOT FOR MY VIN.

Mileage: 101,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING FAILED. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC ARRIVED AT THE SCENE, BUT WAS UNABLE TO ASSIST DUE TO THE VEHICLE BEING ELECTRIC AND THERE WAS NO PLACE TO ADD POWER STEERING FLUID. THE TECHNICIAN STATED THAT THE VEHICLE HAD TO BE REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,437.

Mileage: 132,437

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A BURNING ODOR COMING FROM THE PASSENGER SIDE GLOVE BOX. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ON ANOTHER OCCASION, WHILE TURNING LEFT OR RIGHT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000. UPDATED 11/19/15*LJ

Mileage: 118,000

WE HAD A RECALL ON POWER STEERING.HAD IT CHECKED BY DEALER TOLD IT WAS GOOD THEN FEW DAYS LATER POWER STEERING WENT OUT. THE DEALER WORKED ON IT 3 TIMES THEN SENT IT BACK STILL TORE UP. THE DEALER IS ED SHERLING FORD IN ENTERPRISE AL 36330.

Mileage: 100,000

I WAS PARKED IN A PARKING LOT WHEN I PULLED OUT OF THE PARKING SPACE AND STALLED AND A CAR HIT ME . ON SEPTEMBER 18 I WAS ON MY WAY TO WORK WHEN PULLING OUT OF MY DRIVEWAY IT STALLED THEN ONCE I PULLED ON MY STREET AT 20MPH TO 25MPH THE POWER STEERING COMPLETELY STOPPED AND ADVANCED TRAC STOPPED ALSO MAKING IT IMPOSSIBLE TO DRIVE.

POWER STEERING OF MY CAR SHUT OFF WHILE DRIVING. I WAS UNABLE TO TURN THE WHEEL EFFECTIVELY CAUSING AN ONCOMING MOTORIST TO SWERVE TO AVOID COLLISION.

Mileage: 110,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER ON AUGUST 20, 2015 TO COMPLETE THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS NOT EXPERIENCING ANY FAILURES BEFORE THE RECALL WAS COMPLETED. WITHIN A WEEK, THE ADVANCED TRACK WARNING LIGHT ILLUMINATED AND THE VARIOUS GAUGES AND WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. AFTER THE SOFTWARE UPDATE, THE VEHICLE HAD A SUDDEN LOSS OF POWER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THERE WAS AN ELECTRICAL SHORT WITHIN THE MODULE CONNECTIONS ASSOCIATED WITH THE POWER STEERING. THE VEHICLE WAS AT THE DEALER FOR WEEKS AS THEY DIAGNOSED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/25/15

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT DISCOVERED THAT THE POWER STEERING ASSISTANCE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

Mileage: 67,000

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO BRAKE PADS AND STEERING WHEEL ISSUES. *SMD THE CONSUMER STATED WHEN SHE GENTLY APPLIED THE BRAKE, SHE HEARD A POPPING SOUND. ALSO, THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL WHEN SHE MADE A TURN. *JB

MY 2011 FORD FUSION SE HAS HAD THE POWER STEERING ASSIST FAILURE LIGHT GO OFF AND THE POWER STEERING DOES NOT WORK. I HAVE READ PREVIOUS COMPLAINTS AND HAVE RESTARTED THE VEHICLE AFTER A MINUTE OR SO AND THE LIGHT GOES OFF, THE POWER STEERING AGAIN WORKS. I HAD THE VEHICLE TO THE FORD DEALERSHIP FOR AN ALIGMENT AND THEY HAD THE SAME POWER STEERING ISSUE. THERE HAS BEEN A RECALL ISSUED FOR THIS EXACT PROBLEM BY FORD, HOWEVER MY PARTICULAR VEHICLE IS NOT PART OF THE RECALL. I HAVE TALKED TO FORD AND THEY HAVE PASSED ON MY COMPLAINT TO CUSTOMER SERVICE WHO STATE THERE ISN'T ANYTHING THEY CAN DO. I AM SO DISGUSTED BY FORD RIGHT NOW. I DO FULLY UNDERSTAND THAT THE RECALL IS FOR CERTAIN VEHICLES MANUFACTURED AT CERTAIN PLANTS WITH CERTAIN PARTS, HOWEVER I DON'T UNDERSTAND HOW A COMPANY CAN IGNORE SOMEONE REGARDING A SAFETY ISSUE THAT IS EXACTLY THE SAME AS THE ONE THEIR RECALL IS FOR. VERY UNFAIR. AT THIS TIME, I EITHER HAVE TO PAY OUT OF POCKET FOR THE REPAIR OR CONTINUE TO HAVE A VEHICLE THAT IS UNSAFE TO DRIVE.

Mileage: 97,494

ON 2 RECENT OCCASIONS, I LOST MY POWER STEERING WHILE DRIVING MY VEHICLE. I DID NOT GET INTO AN ACCIDENT BUT NEARLY WENT OFF THE ROAD. I RECEIVED 2 MESSAGES ON MY DASHBOARD. POWER STEERING ASSIST DEFAULT AND SERVICE ADVANCETRAC. IT IS MY UNDERSTANDING THERE IS A RECALL ( 15S318) ON 2011 FORD FUSION AND OTHER FORD VEHICLES WITH THE SAME ISSUE. I CALLED FORD ON 08/24/2015 AND THEY TOLD ME MY VEHICLE WAS NOT INCLUDED IN THE RECALL. APPROX COST FOR REPAIR IS 1600-2000. THE POWER STEERING WILL NOT RESET ITSELF SO I CANNOT DRIVE THE VEHICLE. IT WOULD BE GREATLY APPRECIATED IF YOU COULD LOOK INTO THIS MATTER.

Mileage: 105,200

I WAS DRIVING EARLY IN THE MORNING ON JULY 4, 2015 AND THE STEERING WENT OUT PRIOR TO HITTING A DEER. I TRIED TO AVOID HITTING THE DEER BUT COULDN'T TURN FAST ENOUGH DUE TO THE LOSS OF STEERING. SINCE THEN I HAVE HAD THE SUBFRAME AND BOTH UPPER AND LOWER CONTROL ARMS ON BOTH SIDES REPLACED AND A WHEEL ALIGNMENT COMPLETED AS WELL. STILL THE LOSS OF STEERING EXISTS AND THE LOCAL DEALERSHIP IS NOT WANTING TO FIX THE ISSUE. THE FIRST TIME THE LOST OF STEERING OCCURED I TOOK THE CAR TO MIDAS AND THEY REPLACED THE TWO 50 AMP FUSES AND STEERING WAS RESTORED. BUT FORD DEALERSHIP IS STATING THEY SAW NO DTCS RELATING TO LOSS OF STEERING BUT THE LOSS OF STEERING MESSAGE STILL SHOWS UP ON DASH.

Mileage: 59,571

IT APPEARED TO BE LOSS OF STEERING WHEN LEAVING A PARKING SPOT IN THE PARKING LOT. STEERING STILL WORKED, BUT WAS DIFFICULT TO TURN, WAS ABLE TO GET VEHICLE HOME BY DRIVING VERY SLOWLY. AFTER ONE DAY THE CAR STARTED UP AND THE STEERING SEEMED TO WORK OK AGAIN, BUT A STEERING CODE FLASHED IN DASH. HAVE NOT FIXED CAR YET -- WAS TOLD THAT REPAIR WOULD BE OVER $1700 BY A MECHANIC.

Mileage: 98,100

POWER STEERING ASSIST FAULT - CAUSING POWER STEERING FAILURE. RESTARTING CAR FIXED PROBLEM. HAPPEN A FEW TIMES UP UNTIL AUGUST 18TH (AT 39,500 MILES) WHEN I HAD A COMPLETE POWER STEERING FAILURE. POWER STEERING ASSIST FAULT WARNING ON CAR DASH. NO FIXING IT THIS TIME. HAD TO HAVE CAR TOWED TO A GARAGE FOR REPAIR. ONCE THE CORRECT RACK & PINION PART WAS LOCATED - WAS ONLY ONE AVAILABLE IN THE ENTIRE US. IT IS ON ORDER FOR MY GARAGE HOWEVER I'M NOT SURE IT IS EVEN GOING TO FIX THE ISSUE. THIS EXACT PROBLEM IS BEING RECALLED ON #15S18 - HOWEVER MY CAR WAS NOT INCLUDED DUE TO THE MONTH IT WAS MANUFACTURED. THIS IS ACCORDING TO FORD CUSTOMER CARE. THE RECALL NEEDS TO BE EXPANDED TO INCLUDE MY CAR.

Mileage: 38,300

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGOSED THAT THE POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,214. THE VIN WAS UNAVAILABLE.

Mileage: 86,214

ON AUGUST 1ST, 2015, I WAS ON MY WAY HOME AT ABOUT 10 PM AT NIGHT. I WAS GOING UP A HILL THAT CURVED TO THE LEFT AND SUDDENLY LOST CONTROL OF MY STEERING WHEEL. INSTEAD OF TURNING LEFT THE CAR PROCEEDED TO GO STRAIGHT WHERE I THEN BEGAN TO PANIC. I THEN SLAMMED MY BRAKE TO THE FLOOR AND IT SOMEHOW UNEXPECTEDLY SPED UP. I CRASHED INTO A POWER LINE AND SMASHED THE FRONT END INTO A TREE THAT HAD TOTALED MY VEHICLE. I HAVE SEAT BELT BURNS ON MY NECK, STITCHES ON MY KNEE, ABRASIONS, SUFFERED FROM A MINOR CONCUSSION, A LARGE AMOUNT OF BRUISES, SMALL CUTS ON MY HANDS AND FOREHEAD. I HAVE FULL MEDICAL DOCUMENTS OF MY INJURIES INCLUDING PICTURES. I LATER FOUND OUT THERE WERE 2 RECALLS ON THE VEHICLE A POWER STEERING AND 1 FULL THROTTLE BODY RECALL. THE POWER STEERING WAS COMPLETELY REPLACED PREVIOUSLY IN 7/16/2013 & 10/26/2013 AND THERE WAS NO SOLUTION TO THE THROTTLE BODY RECALL EXCEPT A EXTEND WARRANTY. I ALSO WENT TO THE CAR DEALERSHIP WHERE I PURCHASED MY VEHICLE 2 DAYS BEFORE THE ACCIDENT AND THEY MENTIONED NOTHING ABOUT ANY OF THE RECALLS. THEY ALSO HAD NO CLUE WHY IT WAS MAKING THE STRANGE NOISES AND TOLD ME IT WAS FINE AFTER 4 HOURS OF SERVICE. I'M STILL CURRENTLY EXPERIENCING PAIN IN MY SHOULDER THAT WAS DIAGNOSED AT THE ORTHOPEDICS ON AUGUST 18TH. I HAVE TO ATTEND PHYSICAL THERAPY TWICE A WEEK FOR 6 WEEKS. I CURRENTLY HAVE SHOOTING PAINS IN MY LEFT SHOULDER & MUSCLE SPASMS. ALSO MY LEG HAS NERVE DAMAGE WHERE I'M STILL EXPERIENCING NUMBNESS AT THIS TIME. THERE IS ALSO PERMANENT SCARRING FROM THE SEATBELT BURNS & THE AIR BAG RIPPING OFF THE SKIN OF MY LEFT THUMB. WE HAVE DOCUMENTATION OF EVERYTHING INCLUDING THE POLICE REPORT, CAR DIAGNOSIS AND THE VEHICLE IS STILL AT THE TOW LOT. NO ONE ELSE WAS INVOLVED OR INJURED HOWEVER THERE IS DOCUMENTATION OF THE PREVIOUS POWER STEERING RECALL ACCIDENT.

Mileage: 5,119

ON AUGUST 1ST, 2015, I WAS ON MY WAY HOME AT ABOUT 10 PM AT NIGHT. I WAS GOING UP A HILL THAT CURVED TO THE LEFT AND SUDDENLY LOST CONTROL OF MY STEERING WHEEL. INSTEAD OF TURNING LEFT THE CAR PROCEEDED TO GO STRAIGHT WHERE I THEN BEGAN TO PANIC. I THEN SLAMMED MY BRAKE TO THE FLOOR AND IT SOMEHOW UNEXPECTEDLY SPED UP. I CRASHED INTO A POWER LINE AND SMASHED THE FRONT END INTO A TREE THAT HAD TOTALED MY VEHICLE. I HAVE SEAT BELT BURNS ON MY NECK, STITCHES ON MY KNEE, ABRASIONS, SUFFERED FROM A MINOR CONCUSSION, A LARGE AMOUNT OF BRUISES, SMALL CUTS ON MY HANDS AND FOREHEAD. I HAVE FULL MEDICAL DOCUMENTS OF MY INJURIES INCLUDING PICTURES. I LATER FOUND OUT THERE WERE 2 RECALLS ON THE VEHICLE A POWER STEERING AND 1 FULL THROTTLE BODY RECALL. THE POWER STEERING WAS COMPLETELY REPLACED PREVIOUSLY IN 7/16/2013 & 10/26/2013 AND THERE WAS NO SOLUTION TO THE THROTTLE BODY RECALL EXCEPT A EXTEND WARRANTY. I ALSO WENT TO THE CAR DEALERSHIP WHERE I PURCHASED MY VEHICLE 2 DAYS BEFORE THE ACCIDENT AND THEY MENTIONED NOTHING ABOUT ANY OF THE RECALLS. THEY ALSO HAD NO CLUE WHY IT WAS MAKING THE STRANGE NOISES AND TOLD ME IT WAS FINE AFTER 4 HOURS OF SERVICE. IM STILL CURRENTLY EXPERIENCING PAIN IN MY SHOULDER THAT WAS DIAGNOSED AT THE ORTHOPEDICS ON AUGUST 18TH. I HAVE TO ATTEND PHYSICAL THERAPY TWICE A WEEK FOR 6 WEEKS. I CURRENTLY HAVE SHOOTING PAINS IN MY LEFT SHOULDER & MUSCLE SPASMS. ALSO MY LEG HAS NERVE DAMAGE WHERE IM STILL EXPERIENCING NUMBNESS AT THIS TIME. THERE IS ALSO PERMANENT SCARRING FROM THE SEATBELT BURNS & THE AIR BAG RIPPING OFF THE SKIN OF MY LEFT THUMB. WE HAVE DOCUMENTATION OF EVERYTHING INCLUDING THE POLICE REPORT, CAR DIAGNOSIS AND THE VEHICLE IS STILL AT THE TOW LOT. NO ONE ELSE WAS INVOLVED OR INJURED HOWEVER THERE IS DOCUMENTATION OF THE PREVIOUS POWER STEERING RECALL ACCIDENT.

Mileage: 80,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,800.

Mileage: 24,800

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED. AFTER STARTING UP THE ENGINE AND ATTEMPTING TO TURN THE STEERING WHEEL, THE VEHICLE LOST POWER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING RACK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AFTER THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

Mileage: 101,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS DRIVEN WITH CAUTION AND DIFFICULTY IN MANEUVERING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE POWER STEERING CONTROL MODULE, RACK AND PINION AND OTHER RELATED COMPONENTS WERE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V340000 (STEERING) HOWEVER, THE RECALL REMEDY WAS PERFORMED PRIOR TO THE RECEIVING THE RECALL NOTIFICATION. THE CONTACT WAS UPSET BECAUSE THE MANUFACTURER REFUSED TO REIMBURSE FOR PREVIOUS REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,941.

Mileage: 93,941

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 15V340000 (STEERING) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT MENTIONED THAT A FAILURE WAS EXPERIENCED UPON REVERSING OUT OF THE DRIVEWAY. THE POWER STEERING AND THE SYSTEM SENSOR FAULT WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL LOCKED AND THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. IN ADDITION, THE INSTRUMENT PANEL FAILED AND THE GAUGES WERE NOT SHOWING A PROPER READING. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CAR STARTED CHIMING AND COULD NOT TURN THE STEERING WHEEL.

Mileage: 55,432

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 20 MPH MAKING A LEFT TURN, THE CONTACT'S VEHICLE CRASHED INTO A PARKED VEHICLE. THE CONTACT STATED THAT THE RECALL NOTICE WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 15V340000 (POWER STEERING). THE CONTACT'S TEETH WENT THROUGH HER BOTTOM LIP, WHICH REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 39,000.

Mileage: 39,000

I TOOK MY CAR IN FOR A RECALL (15S18) AND ALL THEY DID WAS RESET MY SENSOR. THE CODE MY CAR THREW WAS NOT IN A LIST OF CODES THAT WOULD WARRANT A GEAR REPLACEMENT. THE PROBLEM IS THAT I HAVE HAD THE POWER STEERING FAIL AT LEAST 6 TIMES IN THE LAST YEAR AND I DO NOT FEEL THAT THEY WERE TAKING THAT SERIOUSLY. THEY BASICALLY STATED AT THE DEALERSHIP THAT IF I WANTED IT FIXED I WOULD HAVE TO PAY FOR IT. I CALLED THE FORD COMPANY AND THEY WERE ALSO NOT HELPFUL. THEY STATED THAT IF IT HAPPENS AGAIN I CAN BRING IT BACK TO BE CHECKED AND IT IS STILL FIXABLE UNTIL 12/31/2015. I FEEL THAT IF I AM IN AN ACCIDENT NOW BECAUSE OF THIS THEY WILL BE NEGLIGENT IN THEIR DUTIES BECAUSE OF THIS RECALL AND I DO NOY KNOW WHAT TO DO NEXT. DO I HAVE AN RECOURSE?

Mileage: 150,000

POWER ASSIST WHEN OUT ON THE CAR AND IT WAS ALMOST IMPOSSIBLE TO STEER. MOVED TO A SAFE PLACE AND RESTARTED THE CAR. THIS IS A DISASTER WAITING TO HAPPEN. I CONSIDER THIS A MAJOR SAFETY ISSUE IWTH THIS CAR. HAS HAPPENDED MUTIPLE TIMES SINCE THEN. WHAT HAS TO HAPPEN BEFORE THERE IS A RECALL? I AM HAVING IT REPAIRED FOR SAFETY REASONS, BUT I AM HAVING TO PAY FOR THEIR DEFECTIVE PARTS. UPDATED 09/08/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE MANUFACTURER'S EXPENSE. UPDATED 12/16/2015*JS

Mileage: 83,600

WE HAVE BEEN TOLD BY FORD THAT OUR 2011 FUSION IS NOT COVERED UNDER THE SAFETY RECALL FOR THE POWER STEERING FAILURE, BUT OUR CAR'S POWER STEERING WENT OUT LAST THURSDAY. WE ARE GETTING MESSAGES THAT SAY "POWER STEERING FAULT" AND "SERVICE ADVANCE TRAC," AND THE POWER STEERING IS MOST DEFINITELY GONE. OUR CAR WAS MANUFACTURED AT THE HERMOSILLO PLANT LISTED IN THE RECALL NOTICE, BUT THE BUILD DATE SHOWS AUGUST OF 2010, THROWING IT A MONTH EARLIER THAN THE DATE THEY'RE SHOWING. WHEN TESTED, WE RECEIVED FAULT CODES U3000-49 AND U3000-96 FOR INTERNAL MODULE FAILURE. THE CODE C-1277 IS ALSO PRESENT. THE TESTS POINT TO THE STEERING GEAR FAILURE.

I WAS DRIVING THE CAR ON THE NIGHT OF JULY 7TH. THE MIL CAME ON SAYING SERVICE POWER STEERING NOW. THE NEXT MORNING I HAD NO POWER STEERING AT ALL.

Mileage: 125,900

POWER STEERING WENT OUT MULTIPLE TIMES, HAD TO REPLACE POWER STEERING RACK.

Mileage: 84,000

DRIVING I-10 FRONT RIGHT TIRE GO'S FLAT PULLED OVER PUT ON A PAIR TIRE GOT BACK IN CAR TO LEAVE MESSAGE STARTS IN DASH SERVICE POWER STEERING AND I HAVE NO POWER STEERING CALLED DEALERSHIP THEY TOLD ME IT WAS PROBABLY A COINCIDENCE THAT THE FLAT TIRE AND NO POWER STEERING HAPPENED THAT A FLAT TIRE CAUSED ELECTRIC POWER STEERING TO QUIT WORKING SEARCHED THIS PROBLEM ONLINE A LOT OF PEOPLE HAVING SAME PROBLEM SOME OF THEM JUST DRIVING NO FLAT TIRE JUST QUITS WORKING SOME ON AND OFF AT TIMES

THE VEHICLE LOST POWER STEERING IN A TURN AND THE DRIVER HAD INSUFFICIENT STRENGTH TO CONTROL THE VEHICLE. THE VEHICLE DROVE OVER THE CURB ON THE SIDE OF THE ROAD AND BENT THE TIRE RIM. THE DISPLAYED CAUTION WAS "POWER STEERING ASSIST FAULT/ SERVICE ADVANCETRAC." IN A DIFFERENT SITUATION, THE CURB COULD HAVE VERY EASILY BEEN ANOTHER VEHICLE OR PEDESTRIANS. THIS FAILURE OF POWER STEERING HAS OCCURRED AT HIGH SPEEDS AS WELL. SERVICE PROVIDERS DO NOT SEE THE FAULT IN THE WORKSHOP AS THE FAULT CLEARS EACH TIME THE CAR IS TURNED OFF AND FAILS RANDOMLY.

Mileage: 62,000

MY WIFE WAS LEAVING A PATIENT'S HOUSE, AND WHEN SHE STARTED THE VEHICLE, SHE HAD NO POWER STEERING. SHE TRIED TURNING THE CAR OFF AND BACK ON, BUT THE POWER STEERING WAS STILL NOT WORKING. SHE WAS ABLE TO CAREFULLY DRIVE THE CAR TO A LOCAL MECHANIC. THE MECHANIC FOUND NO CODES RELATED TO THE POWER STEERING. A NEARBY DEALER OFFERED TO TOW THE VEHICLE DOWN AND INSPECT IT. THEY CLAIMED THAT THERE WAS NOTHING WRONG WITH THE CAR, THAT THERE WERE NO CODES AVAILABLE, AND THAT THERE WAS NOTHING THEY COULD DO. THE LOCAL MECHANIC FOUND NO CODES RELATED TO THE POWER STEERING EITHER. THE ONLY CODES THE CAR WAS SHOWING WERE RELATED TO A "PURGE VALVE" IN THE GAS TANK, WHICH WAS REPLACED AT THE DEALER. AS THE SOURCE OF THE PROBLEM HAS NOT BEEN FOUND, WE ARE LOOKING TO REPLACE THE CAR, AS THE LOSS OF POWER STEERING WOULD BE DANGEROUS. WE WILL NOW BE REQUIRED TO GO DRIVE THE CAR FROM THE DEALERSHIP TO ANOTHER DEALERSHIP TO ATTEMPT TO TRADE IT IN. FORD MEDIA HAS ANNOUNCED A RECALL ON CERTAIN 2011 FUSIONS BUILT AT THE HERMOSILLO PLANT, BUT WE HAVE YET TO RECEIVE NOTIFICATION OR THE RECALL NOTICE ON THIS ONE. THE SERVICE CENTER HAD YET TO RECEIVE A NOTIFICATION, EITHER. HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2015/05/27/FORD-ISSUES-TWO-SAFETY-RECALLS-IN-NORTH-AMERICA-.HTML

Mileage: 89,000

WHILE ACCELERATING ON THE FREEWAY THE POWER STEERING FAILED. A WARNING CAME ON. TURNED OFF THE CAR WHICH RESET THE SYSTEM AND CORRECTED THE PROBLEM. THIS IS THE SECOND TIME IT HAS HAPPENED.

Mileage: 60,000

THE POWER STEERING ASSIST STOPPED AND A WARNING LIGHT CAME ON, THEN THE TRACTION CONTROL LIGHT CAME ON. THE POWER STEERING WOULD NOT COME BACK ON AFTER REPEATED RESTARTS. THIS HAPPENED SEVERAL TIME BEFORE BUT WOULD WORK AFTER RESTART.

Mileage: 411,000

CAR NOTIFIED ME OF AN ISSUE WHILE I WAS DRIVING. IT SAID POWER STEERING ASSIST FAULT. I WAS GOING APPROXIMATELY 45MPH. I NOTICED THAT THE POWER STEERING WAS NOT WORKING. I WAS ABLE TO MAKE IT HOME, BUT IT WAS VERY DIFFICULT. WHEN I TURNED MY CAR OFF AND ON AGAIN AT HOME, THE STEERING STARTED WORKING AGAIN. I HAVEN'T HAD A CHANCE TO TRY IT AGAIN, BUT I HEARD IT MAY BE A DAILY OCCURANCE THAT THIS GOES OUT. I CALLED MY DEALERSHIP AND THEY SAID THEY CANNOT HELP ME YET BECAUSE THE RECALL IS NOT OFFICIALLY AVAILABLE.

Mileage: 52,800

AS MY SON WAS DRIVING THE CAR THE POWER STEERING STOPPED WORKING MAKING IT VERY DIFFICULT TO STEER. A SERVICE POWER STEERING NOW LIGHT HAS COME ON. VERY DANGEROUS FOR THIS TO QUIT WHILE NAVIGATING. I HAVE RESTARTED IT SEVERAL TIMES AND STILL NO POWER STEERING.

Mileage: 91,000

I CHANGED MY FLAT TIRE TO MY SPARE AND WHEN I TURNED ON MY CAR TO TRY MY CAR THE SYSTEM "STEERING NOW" SHOWS UP AND MY CAR IS NOT DRIVE ABLE. STEERING IS STIFF. NEVER HAD A PROBLEM WITH IT BEFORE BUT NOW ALL OF A SUDDEN IT SHOWS UP. THIS IS VERY FRUSTRATING FOR MY CAR IS A 2011 FORD FUSION AND HEARING ALL THESE COMPLAINS AND ISSUES MADE ME DOUBT FORD AND ITS CARS.

Mileage: 92,500

WHILE DRIVING THE POWER STEERING ASSIST MALFUNCTIONED AND POWER STEERING WAS LOST. IT RESET AFTER RESTARTING THE CAR.

Mileage: 59,000

VACATION IN GATLINBURG TN. DRIVING OUT OF GATLINBURG TRACTION LIGHT CAME ON WITH SERVICE POWER STEERING LIGHT CAME ON DROVE TO PLACE TO CHECK IT TURNED CAR OFF LOOKED UNDER HOOD COULD NOT SEE ANYTHING WRONG GOT BACK IN CRANKED CAR SERVICE STEERING NOW LIGHT CAME ON AND CAR WOULD NOT STEER CALLED TOW TRUCK CARRIED CAR TO LOCAL FORD DEALER IN SEVIERVILLE TN COST 1970.00 TO REPAIR PLUS HAD TO STAY EXTRA THREE DAYS

Mileage: 71,151

WHILE DRIVING HOME LAST EVENING THE POWER STEERING ON MY CAR QUIT WORKING AND I HAD DIFFICULTY CONTROLLING THE VEHICLE. THE INDICATOR LIGHT CAME ON STATING THAT THERE WAS A SYSTEM FAILURE IN REGARDS TO THE POWER STEERING. THIS MORNING WHEN I STARTED THE CAR THE POWER STEERING WAS ONCE AGAIN WORKING. I TOOK THE CAR TO THE FORD DEALERSHIP AND WAS TOLD THAT THERE HAS BEEN A RECENT RECALL ON THIS PARTICULAR PROBLEM, BUT A REPAIR WILL NOT BE AVAILABLE UNTIL JULY 13TH. I WAS ADVISED TO PICK THE CAR UP AND DRIVE IT WITH THE DEFECT UNTIL THE FIX BECAME AVAILABLE BECAUSE NOTHING CAN BE DONE AT THIS TIME. I FIND THIS TO BE DANGEROUS AND UNACCEPTABLE.

Mileage: 53,400

I WAS DRIVING ALONG A ROAD AT 50 MPH WHICH WAS THE SPEED LIMIT , ALL OF A SUDDEN I GET SIGNALS ON THE CAR THAT THERE IS A POWER STEERING MALFUNTION. THE WHEEL LOCKED UP AND I COULD NOT EVEN TURN IT TO GET MY CAR TO SAFETY. I HIT A SIGN DUE TO ME NOT BEING ABLE TO TURN MY VEHICLE, MY FOOT WAS JAMMED AND I WAS TOSSED INTO THE STEERING WHEEL

Mileage: 72,000

THE PROBLEM IS THAT THE POWER STEERING WILL STOP WORKING WITHOUT NOTICE. IT'S HAPPENED TO ME ONCE AND MY WIFE TWICE. THE FACT THAT THIS IS HER PRIMARY CAR AND SHE HAS KIDS IN THE CAR WITH HER IS VERY CONCERNING. WE WILL BE DRIVING ALONG AND ALL OF A SUDDEN THE POWER STEERING FAILS AND A WARNING MESSAGE COMES UP ON THE DASH. AFTER TURNING THE CAR OFF AND BACK ON AGAIN, THE POWER STEERING WORKS AGAIN. THIS IS THE THIRD TIME THIS HAS HAPPENED, THE FIRST TWO TIMES I CAN'T REMEMBER THE DATES. WHEN WE PURCHASED THIS CAR A LITTLE OVER A YEAR AGO, THE SALESMAN SAID THE REASON IT WAS TRADED IN WAS THE COUPLE HAD PROBLEMS WITH THE STEERING, BUT HE TRIED TO MAKE IT INTO A PROBLEM WITH THE OWNER AND NOT THE CAR. WE PURCHASED THIS CAR WAS PURCHASED FROM A FORD DEALER. I HAVE MADE AN APPOINTMENT WITH THE FORD DEALER I PURCHASED THE CAR FROM AND THEY WILL LOOK AT IT ON MONDAY. I HAVE BEEN DOING A LOT OF RESEARCH ON THIS, AND IT IS A VERY WIDESPREAD PROBLEM YET FORD HAS YET TO ISSUE A RECALL ON THIS PARTICULAR YEAR (I BELIEVE IT ISSUED A RECALL ON EARLIER MODEL YEAR FUSIONS). I'VE SEEN DIFFERING REPORTS ON WHAT FIXED THE PROBLEM, ANYWHERE FROM BAD ABS MODULES/SENSORS TO THE POWER STEERING RACK AND PINION, NONE OF WHICH WERE CHEAP AND/OR COVERED UNDER WARRANTIES. I'M AT A LOSS AT WHAT TO DO. WE PURCHASED THIS CAR FROM A FORD DEALER, THEY KNEW THERE WAS A PROBLEM WHEN WE PURCHASED IT (BECAUSE THAT'S WHY THE PREVIOUS OWNER TRADED IT IN), AND WHEN I TAKE IT IN TO HAVE THEM LOOK AT IT I CAN GUARANTEE IT'LL BE MONEY OUT OF MY POCKET TO FIX A PROBLEM THAT SHOULD BE ON FORD TO FIX.

Mileage: 71,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 34 MPH AND MAKING A RIGHT TURN, THE POWER STEERING WARNING LIGHTS ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE POWER STEERING" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STEERING GEAR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

Mileage: 87,000

POWER STEERING CUT OUT WHILE PULLING CAR OUT OF DRIVE WAY. FLASHED MESSAGES "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAULT." THIS HAS OCCURRED PREVIOUSLY AND USUALLY BEEN REMEDIED BY RESTARTING CAR. THIS TIME RESTARTING CAR DID NOT ACCOMPLISH ANYTHING.

Mileage: 128,000

I WAS BACKING OUT OF A PARKING SPOT AND THE POWER ASSIST FAILURE, LIGHT CAME ON. IT HAD HAPPEN BEFORE BUT WOULD CORRECT ITSELF IT THE CAR WAS RESTARTED. I HAD ATTEMPTED TO TAKE IT TO A MECHANIC BUT SINCE IT WOUUD NOT HAPPEN WHILE THERE THEY COULD NOT DIAGNOSE THE PROBLEM. I AM NOT LOOKING FORWARD TO THIS COSTLY REPAIR. FZORD PLEASE DO SOMETHING.

Mileage: 92,000

I WAS TRAVELING 45 MPH ON A DRY, 2 LANE, MACADAM ROAD NO SHOULDERS WHEN MY POWER STEERING WENT OUT. "ADVANCE TRAC" LIGHT ON, CHIMES & MESSAGE: "NO POWER ASSIST". I DROVE WITH NO POWER STEERING FOR 5 MILES,10 MPH TO A SAFE PLACE TO PARK. CAR OFF FOR OVER AN HOUR, STARTED & HAD POWER STEERING. SLOWLY DROVE 33 MILE HOME. FORD DEALER NEXT DAY: NO DEFINITE CODES, POWER STEERING NOW WORKING, COULD NEED A PSCM, THEY CALLED FORD ENGINEERS HOT LINE. WE WERE TOLD IT COULD BE A FLUKE, NEVER HAPPEN AGAIN; BEST TO DRIVE CAR IN WITH POWER STEERING NOT WORKING. REPAIR COST $1500. WE DID NOT REPAIR, KNOWING OTHERS HAD THIS PROBLEM EVEN AFTER REPAIRS. DIDN'T DRIVE CAR EXCEPT FOR SHORT, LOW-SPEED TRIPS. 5/1/15, NEEDED TO DRIVE THE TURNPIKE 65-70 MPH & REACHED DESTINATION WITH POWER STEERING, BUT 7 HRS LATER, WE STARTED THE CAR, "NO POWER ASSIST", NO POWER STEERING. I CALLED THE DEALERSHIP TO HAVE IT TOWED - TOLD THEM I WOULDN'T DRIVE WITHOUT POWER STEERING ON THE TURNPIKE. THEY SAID TO LET IT REST A BIT - WE DID, 20 MIN, AND IT WORKED. DROVE HOME; DID NOT DRIVE AGAIN UNTIL I TOOK IT TO THE DEALERSHIP AND TOLD THEM THEY COULD HAVE IT UNTIL IT DID IT TO THEM. WHICH IT DID EVENTUALLY. DEALERSHIP NOTES FROM 1ST SERVICE: "CAU IDS TESTED FAULT CODES U0100-20 C1963 -20 ABS LOST COMMUNICATION WITH". NOTES FROM 2ND SERVICE: "COR PCM C1277-20 C200D ROTATION ANGLE SENSOR CIRCUIT MALFUNCTION FAULT TRACED AND REPLACED POWER STEERING CONTROL MODULE STEERING GEAR ASSEMBLY PROGRAM AND VERIFIED REPAIRS." I HAD INFORMED SERVICE OF THE RECALL PENDING, AND THEY ASSURED ME, WE WOULD BE REIMBURSED IF RECALL DOES HAPPEN. NO PROBLEM WITH POWER STEERING SINCE 5/12/15 (REPAIR DATE) HOWEVER, THE WINDSHIELD WIPERS QUIT WORKING 5/18/15 AND DID NOT GO ON UNTIL NEXT DAY. I WONDER IF THIS IS ANOTHER 'GLITCH' & FEAR FOR WHAT WILL GLITCH OUT NEXT. IF I COULD, I WOULDN'T DRIVE THIS CAR, EVEN THOUGH IT HAD THE REPAIR.

Mileage: 57,250

INTERMITTENT LOSS OF POWER STEERING. INCIDENTS WERE BECOMING MORE FREQUENT. LAST INCIDENT WHILE CAR WAS IN MOTION. DEALER DIAGNOSED ELECTRICAL STEERING RACK FAILURE, $1780. ESCALATED FROM DEALER TO FORD DUE TO SAFETY ISSUE, FORD OFFERED SOME ASSISTANCE, STILL $1070. PARKED CAR AT HOME, ESCALATED TO FORD CUSTOMER CARE, AND GIVEN A CASE NUMBER. THIS IS A SAFETY CONCERN THAT MUST BE ADDRESSED! I CANNOT ALLOW MY LOVED ONES BEHIND THE WHEEL OF THIS VEHICLE. I'M SURE NO ONE AT THE FORD MOTOR COMPANY WOULD EITHER.

Mileage: 67,799

WITHIN A MONTH I HAD THE POWER STEERING ASSIST FAULT WARNING COME UP TWICE AND THE POWER STEERING GIVES OUT. I TOOK IT IN FOR SERVICE AND THEY DIAGNOSED IT WITH NEEDING A POWER STEERING GEAR ASSEMBLY. THE QUOTE FOR THE REPAIR WAS $1,630. I GOT THIS CAR WITH JUST 42,000 MILES ON IT AND I HAVE JUST PUT ONLY 8,000 MILES ON IT AND HAD TO GET THE THROTTLE BODY REPLACED UNDER RECALL BUT I CAN'T UNDERSTAND WHY THE POWER STEERING GEAR ASSEMBLY PART ISN'T CONSIDERED A RECALL SINCE IT CAN BE A HUGE SAFETY RISK! I'M VERY DISAPPOINTED WITH HOW FORD MOTOR COMPANY IS NOT TAKING ISSUE THIS SERIOUSLY!

Mileage: 48,000

DRIVER WAS ENTERING A TRAFFIC CIRCLE AND SUDDENLY LOST POWER STEERING FUNCTIONING. DRIVER WAS ABLE TO CONTINUE THROUGH TRAFFIC CIRCLE EXERTING GREATER FORCE ON THE STEERING WHEEL TO COMPLETE TURN IN TRAFFIC CIRCLE. IN CAR MESSAGE CAME ON REGARDING LOSS OF POWER STEERING. DRIVER IMMEDIATELY TURNED INTO A PARKING LOT AND TURNED OFF VEHICLE. AFTER WAITING A MINUTE OR TWO, RESTARTED THE VEHICLE AND WAS ABLE TO PROCEED WITH POWER STEERING APPARENTLY FUNCTIONING. TOOK TO DEALER AND WAS ADVISED THAT NEEDED NEW STEERING GEAR AS IT WAS FAILING.

Mileage: 73,745

A VERY DANGEROUS AND SURPRISING POWER STEERING FAILURE. THE POWER STEERING STOPS FUNCTIONING INTERMITTENTLY, WHICH CAN, FOR A SHORT PERIOD OF TIME (MAYBE A COUPLE OF MONTHS), BE CORRECTED BY RESTARTING THE CAR. SOON, THE FAILURE BECOMES A HARD FAULT AND CAN ONLY BE FIXED BY REPLACING THE WHOLE RACK, WHICH IS NOT CHEAP. BEWARE, THOSE INDIVIDUALS THAT DO NOT HAVE SUFFICIENT UPPER BODY STRENGTH WILL NOT BE ABLE TO CONTROL THE CAR IN A TURN. THIS INCLUDES MY TEENAGE DAUGHTER. I AM VERY UPSET THAT FORD IS NOT BEING ACCOUNTABLE NOR YET BEING HELD ACCOUNTABLE FOR THIS VERY HAZARDOUS CONDITION WHEN THERE IS CLEAR EVIDENCE THAT THEY HAVE BEEN USING FAULTY PARTS. NOTE, UNLIKE MOST CASES WITH A LACK OF POWER STEERING, IT DOES NOT SEEM TO REQUIRE LESS EFFORT WHEN AT HIGHER SPEEDS. THERE IS A PRETTY CONSISTENT AMOUNT OF EFFORT REQUIRED TO STEER THE VEHICLE REGARDLESS OF SPEED. THERE IS ALSO A NOTICEABLE WANDERING THE REQUIRES CONSTANT CORRECTION, BEST CHARACTERIZED AS "NEGATIVE STABILITY", WITH MINOR VARIATIONS IN THE ROAD SURFACE CHANGING THE STEERING ANGLE/POSITION.

Mileage: 52,000

WENT TO TOWN AND PARKED THE CAR WENT IN TO THE STORE AND WHEN I STARTED TO LEAVE I NOTICED THAT THE POWER STEERING DIDN'T WORK. I DROVE THE CAR HOME WITH NO POWER STEERING. IT'S A GOOD THING THIS DIDN'T HAPPEN WHILE GOING THE SPEED LIMIT. THE DEALER SAID THAT THIS IS A COMMON PROBLEM MY QUESTION IS WHY HAS IT NOT BEEN RECALLED IF IT'S A COMMON PROBLEM.

Mileage: 56,000

WHEN LEAVING THE PARKING LOT I LOST ALL STEERING AND HAD TO DRIVE HOME WITH OUT POWER STEERING WHICH MADE MY DRIVE VERY DANGEROUS CONSIDERING I HAD BOTH OF MY CHILDREN IN THE CAR

Mileage: 73,469

THE FIRST TIME MY DAUGHTER AND I WAS BACKING OUT DRIVEWAY POWER STEERING WARNING CAME ON . I COULD NOT STEER MY CAR .I LIVE ON A VERY BUSY STREET MY NEIGHBOR CAME OUT AND PUSHED US BACK IN MY DRIVEWAY. NOW BARELY A YEAR LATER IT HAS GONE OUT AGAIN THIS TIME IN WAS DRIVING ON 31 W BYPASS AND BARELY MADE IT OFF ROAD. *TR

WHILE DRIVING UNDER NORMAL CONDITIONS THE POWER STEERING SUDDENLY STOPPED WORKING. WARNING MESSAGE ON DASH SAYS "POWER STEERING ASSIST FAILURE". BARELY AVOIDED A CRASH DUE TO UNABLE TO STEER VEHICLE NORMALLY. I TOOK TO THE DEALER AND THEY CHARGED ME $250 TO TELL ME THEY COULD NOT IDENTIFY THE PROBLEM. THIS IS AN INTERMITTENT PROBLEM WHICH HAS REOCCURRED MORE THAN 10 TIMES SINCE AT SPEEDS BETWEEN 5 AND 65 MPH. IT HAPPENED AGAIN AT MY KIDS SCHOOL PARKING LOT AND I THOUGHT I WAS GOING TO HIT A PEDESTRIAN CHILD. IT HAS NOW STOPPED WORKING COMPLETELY AT 51,000 MILES. DEALER COULDN'T IDENTIFY THE PROBLEM BEFORE, FORTUNATELY NO ONE WAS HURT, YET. I FEAR THEY ARE GOING TO REPAIR WITH THE SAME DEFECT PRESENT MAKING THIS SAFETY HAZARD CONTINUE FOR THE LIFE OF THE VEHICLE. HOPEFULLY THERE ARE NO FATALITIES IN THE FUTURE BECAUSE NO ACTION OR RECALL WAS FORCED.

Mileage: 38,000

STARTED MY CAR ON SATURDAY MORNING AT 9AM, PUT IT INTO REVERSE TO BACK OUT OF MY SPOT, WHEN THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE-TRAC" ERRORS SHOWED ON THE DISPLAY. I PROMPTLY SHUT THE VEHICLE DOWN AND WAITED ONE MINUTE AND RESTARTED IT, THE ERRORS WERE STILL PRESENT. I AM CONTACTING THE LOCAL DEALERSHIP. THANKFULLY THIS DID NOT HAPPEN WHILE DRIVING ON THE INTERSTATE.

Mileage: 70,064

AS I WAS MAKING A TURN MY POWER STERRING FAULT LIGHT CAME ON. THIS HAPPEN TO ME THREE TIMES . I CANNOT AFFORD TO PAY FOR THE REPAIR OR PART PLEASE HELP. I TOOK TO FORD AND COST IS 1800 TO FIX THE PROBLEM . MY CAR NEEDS A STEERING RACK.

Mileage: 53,000

DRIVING DOWN THE HIGHWAY CAME UP TO A SLIGHT BEND AND WHEN I WENT TO TURN THE WHEEL I NOTICED THAT IT WAS HARD TO TURN. THINKING IT WAS TIRE GOING FLAT I WENT TO GET OFF THE HIGHWAY WHEN I WENT TO GET OFF ON THE EXIT THE STEERING WAS ALMOST IMPOSSIBLE TO TURN HAD TO SLAM ON THE BREAKS TO AVOID DRIVING OFF THE EXIT RAMP. WITH ALL THE OTHER COMPLAINTS ON HERE IT WOULD HAVE BEEN NICE TO KNOW THAT THIS COULD HAPPEN

Mileage: 74,200

MY DAUGHTER WAS DRIVING AND AS SHE WENT TO TURN LEFT, THE POWER STEERING BECAME VERY HARD. SHE PULLED OVER BECAUSE SHE WAS UNABLE TO CONTINUE DRIVING.

Mileage: 127,089

DRIVING ON INTERSTATE AND STEERING COMPLETELY FAILED, MORE OR LESS FELT LIKE IT LOCKED-UP. IF I WAS ON THE NEXT ROAD I WAS GOING TO, I WOULD HAVE PROBABLY CRASHED. STOPPED VEHICLE AND TURNED IT OFF. ONCE RESTARTED SEEMED TO CLEAR UP BUT IS STILL HARDER TO STEER. ORIGINALLY I THOUGHT IT MAY HAVE BEEN AN ISOLATED INCIDENT BUT THE PROBLEM HAS RE-OCCURRED SEVERAL TIMES SINCE EVEN WITH OTHERS DRIVING THE VEHICLE.

Mileage: 42,000

WHILE DRIVING THE CAR THE POWER STEERING STOPPED WORKING, TURNED THE CAR OFF AND RESTARTED AND THEN IT WORKED AGAIN. THIS HAS HAPPENED ABOUT 15-20 TIMES SINCE THE FIRST INCIDENT. SINCE THE ERROR MESSAGE WENT AWAY WHEN THE CAR WAS RESTARTED, A DIAGNOSTIC WOULD NOT FIND THE PROBLEM. 4 DAYS AGO WE WERE BACKING OUT OF THE DRIVEWAY AND IT HAPPENED AGAIN WITH THE ERROR MESSAGE - POWER STEERING ASSIST DEFAULT- THIS TIME RESTARTING THE CAR DID NOT MAKE THE MESSAGE GO AWAY. AND THE POWER STEERING WAS COMPLETED GONE. WE HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. THEY SAID THE THE ENTIRE POWER STEERING MODULE HAS TO BE REPLACED FOR A TOTAL COST OF $2000. IF THIS WOULD HAVE HAPPENED WHILE DRIVING AT A HIGH SPEED, THIS COULD OF RESULTED IN A VERY SERIOUS ACCIDENT WITH INJURY AND DAMAGES TO THE CAR. THE REPAIR OF THIS DEFECT WITH THIS CAR SHOULD OF BEEN HANDLED BY FORD BUT THEY ARE NOT PAYING FOR THE REPAIR.

Mileage: 38,000

THE POWER-ASSISTED STEERING SUDDENLY FAILED CAUSING THE STEERING WHEEL TO SNATCH OUT OF MY HANDS AS I WAS PULLING OUT OF A PARKING LOT. IT THEN BECAME HARDER TO STEER THE VEHICLE. SO I TOOK IT BACK TO THE FORD DEALERSHIP THAT I HAD JUST BOUGHT IT FROM.

Mileage: 81,100

IN MAY 2014 FORD RECALLED 900,000+ VEHICLES DUE TO AN ISSUE WITH THE POWER STEERING TORQUE SENSOR. IT AFFECTED ESCAPE, MARINER, AND EXPLORER MODELS (INCLUDING MODEL YEAR 2011 ON ALL VEHICLES). I HAVE A 2011 FORD FUSION AND MY VEHICLE HAS HAD THE SAME ISSUE SEVERAL TIMES. AROUND FIVE TIMES WHEN I'VE PUT MY CAR IN REVERSE THE POWER STEERING HAS GONE OUT. THE FIRST THREE TIMES IT HAPPENED THERE WERE NO LIGHTS OR ANYTHING THAT PROMPTED ME THERE WAS AN ISSUE. I PUT THE CAR IN PARK, SHUT IT OFF AND RESTARTED IT AND THEN THE POWER STEERING WAS BACK WORKING. THE NEXT TIME IT HAPPENED, THE WARNING MESSAGE BOARD ON THE DASH SHOWED A MESSAGE THAT SAID "POWER STEERING DEFAULT". I TOOK THE CAR TO THE DEALER AND THEY SAID IT WOULD COST $1,800 TO FIX AS THE TORQUE SENSOR CODE APPEARED IN THEIR DIAGNOSTIC TEST. THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. I'VE CONTACTED FORD AND TOLD THEM I'M HAVING THE SAME ISSUE AS THE RECALLED VEHICLES; HOWEVER, THEY SAID THAT BECAUSE THE ISSUE ISN'T PREVALENT IN MY MODEL AND YEAR VEHICLE THAT THEY'LL JUST LOOK INTO A "GOODWILL" DISCOUNT ON THE REPAIR. I'VE ASKED THEM TO REPLACE THE STEERING COLUMN AT NO CHARGE WHICH THEY WON'T DO WHICH CONFUSES ME AS I'M CERTAIN THE TECHNOLOGY THEY USE IN ALL THEIR VEHICLES IS SIMILAR, IF NOT THE SAME, AND THUS IF THEY FIXED THE ISSUE IN OTHER CARS THEY SHOULD FIX IT FOR ME AS WELL AT NO COST. I'M NOW WAITING TO HEAR BACK FROM FORD OR MY DEALER AS TO WHAT DISCOUNT THEY'LL OFFER OFF THE TOTAL REPAIR COST - THIS HOWEVER DOESN'T SEEM RIGHT TO ME SO I'M CONTACTING NHTSA IN HOPES THEY CAN PROVIDE SOME ASSISTANCE.

Mileage: 58,000

POWER STEERING SUDDENLY STOPS WORKING. HAS HAPPENED SEVERAL TIMES, AND IS VERY SCARY. DEFINITELY AN ACCIDENT WAITING TO HAPPEN HERE. I HAVE NOTICED LATELY EVERY TIME I START UP THE CAR THE POWER STEERING DOES NOT WORK FOR THE FIRST 20 SECONDS OR SO THEN KICKS IN. HAVE CALLED THE FORD DEALER TO SEE WHAT THEY THINK, AND ASKED ABOUT THE RECALLS, BUT I GUESS MY MODEL WAS NOT INCLUDED, HOWEVER I SEE IS BEING INVESTIGATED, SO WANTED TO GET MY COMPLAINT IN BEFORE DOING SO. HOPEFULLY IT WILL HELP THE NEXT GUY. SHOP SAYS IT WILL MOST LIKELY NEED A NEW RACK AT LIKE $1600+. I WAS ABOUT TO JUST REPAIR IT WHEN I FOUND ALL THESE SITES WITH HUNDREDS OF OTHERS COMPLAINING ABOUT THE SAME THING WHICH JUST PISSES ME OFF MORE..WINCE THIS WAS A CAR THAT THE KIDS ARE LEARNING TO DRIVE ON, AND WERE GOING TO BE DRIVING, NOW HAVE TO FIGURE OUT IF WE EVEN TRUST IT.

Mileage: 52,000

RECEIVED A STEERING WARNING MESSAGE AND THE POWER STEERING WENT OUT. TURNED ENGINE OF AND THE BACK ON AND IT WAS FINE.

Mileage: 62,000

WHILE DRIVING 25 MPH ON A TWO LANE LOCAL STREET THE POWER STEERING OF MY 2011 FORD FUSION FAILED ON A CURVE. THE CAR PULLED ABRUPTLY TO THE RIGHT, WENT OFF THE ROAD AND HIT A CURB CAUSING A FLAT AND A DENTED RIM. THE WARNING MESSAGES "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC" ALTERNATELY CAME ON. AFTER CHANGING THE FLAT THE CAR STILL HAD NO POWER STEERING. I PROCEEDED WITH GREAT DIFFICULTY TO DRIVE TO A REPAIR SHOP. AFTER REPEATED EFFORTS TO RESET THE ELECTRIC POWER STEERING MECHANISM, THE MECHANIC GOT IT WORKING AGAIN. HOWEVER, BEING FAMILIAR WITH THE PROBLEM, HE SAID IT COULD STOP FUNCTIONING AT ANY TIME AGAIN AND WAS UNSAFE TO DRIVE. HE TOLD ME THERE WERE AT LEAST A THOUSAND COMPLAINTS ABOUT THE POWER STEERING FAILING IN THE 2011 FUSION. SHOULD I PAY OVER $2000.00 TO REPLACE THE ELECTRIC POWER STEERING SYSTEM WITH ANOTHER OF THE SAME FAULTY DESIGN? MY CAR ONLY HAS ABOUT 24000 MILES ON IT. HOW MANY WILL I NEED? FURTHERMORE, I HAVE BEEN DRIVING OVER 50 YEARS AND NEVER HAVE MYSELF OR ANY MEMBER OF MY FAMILY HAD A PROBLEM WITH POWER STEERING CUTTING IN AND OUT. I CAN'T RECALL IN MY LIFETIME ANYONE EVER SAYING HIS OR HER POWER STEERING HAD TO BE REPAIRED. AS A MATHEMATICIAN, I WOULD VENTURE TO SAY THE NUMBER OF FAILURES IN SUCH A SHORT TIME PERIOD IS STATISTICALLY SIGNIFICANT WHEN COMPARED TO THE NORM. *TR

Mileage: 23,450

FOR THE THIRD TIME, POWER STEERING FAILURE WARNING AND A NOTICE TO SERVICE ADVANCETRAC, THIS TIME WHILE TRAVELING AT 55 TO 60 MPH IN HEAVY TRAFFIC. WAS ABLE TO PUT CAR IN NEUTRAL AND RESTART ENGINE AND PUT BACK INTO DRIVE. ISSUE WENT AWAY AND DROVE CAR HOME SAFELY. *TR

Mileage: 73,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING AT 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, POWER STEERING ASSIST FAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,600.

Mileage: 74,600

POWER STEERING ASSIST FAULT...ALONG WITH ANDVANCETRAC ISSUES....FAILS....TURN OFF VEHICLE AND USED TO WORK AGAIN WELL FOR A SHORT TIME AND AGAIN IT WOULD FAIL...FAILURE OCCURRED EITHER AT HIGHWAY SPEEDS OR IN PARKED POSITION.... MAKING STEERING DIFFICULT... *TR

Mileage: 78,000

HAD JUST NAVIGATED A SHARP LEFT TURN FROM AN EXIT RAMP FROM AN ARTERIAL ROAD, AND WAS DRIVING BELOW 40 MILES PER HOUR ON MAJOR PARKWAY/STREET WHEN TRAFFIC LIGHT UP AHEAD TURNED RED. APPLIED BRAKES TO STOP WITH TRAFFIC AHEAD WHEN "SERVICE ADVANCETRAC AND POWER STEERING FAILURE" WARNING MESSAGES APPEARED AND STABILITY CONTROL LIGHT LIT UP. CAR HAD NO POWER STEERING AND IT WAS DIFFICULT TO MOVE THE WHEEL AND I WAS UNABLE TO MOVE OVER TO THE SIDE OF THE ROAD. WHEN I CAME TO A COMPLETE STOP, I KILLED THE ENGINE AND RESTARTED THE CAR. THE WARNING MESSAGES WENT AWAY AND THE POWER STEERING RETURNED. THIS COULD BE A POTENTIALLY DEADLY PROBLEM, AS THE ELECTRIC POWER STEERING DOES NOT BEHAVE AT ALL LIKE HYDRAULIC SYSTEMS DO WHEN LOSING POWER. *TR

Mileage: 72,000

I STARTED MY CAR. A WARNING LIGHT STARTED BEEPING AND MY STEERING WHEEL WOULD NOT TURN. THE MESSAGE SAID "POWER STEERING ASSIST FAULT". I TURNED THE CAR OFF AND ON THREE TIMES. THE MESSAGE REMAINED THE SAME. 2 HOURS LATER, I STARTED IT AND THE MESSAGE WAS GONE. WHILE THE MESSAGE WAS ON, I HAD NO CONTROL OF MY CAR. LUCKILY, I WAS IN MY DRIVEWAY.

Mileage: 99,200

OPENED GARAGE DOOR AND STARTED CAR TO LEAVE FOR WORK. PUT CAR IN DRIVE AND STARTED TO EXIT GARAGE WHEN "POWER STEERING FAILURE" MESSAGE APPEARED ON DASH. COULD NOT MOVE STEERING WHEEL. STOPPED CAR AND KILLED THE ENGINE. RESTARTED CAR AND ERROR MESSAGE WENT AWAY AND POWER STEERING WAS NORMAL. *TR

Mileage: 72,000

AS I ATTEMPTED TO PULL OUT OF A PARKING SPACE, THE STEERING WHEEL OF MY 2011 FORD FUSION BECAME EXTREMELY HARD TO TURN. A MESSAGE ON THE DASHBOARD INDICATED THAT THE POWER STEERING ASSIST HAD FAILED. AFTER TURNING OFF THE IGNITION AND RESTARTING THE CAR, THE STEERING SEEMED NORMAL. TWO DAYS LATER THE SAME THING HAPPENED AS I PREPARED TO LEAVE A PARKING LOT. THE DEALER REPLACED THE RACK AND PINION FOR $1800. NO ADDITIONAL INCIDENTS IN THE LAST FEW WEEKS. *TR

Mileage: 80,000

I STARTED THE CAR AND I GOT A STABILITRAC/POWER STEERING ERROR MESSAGE. THE POWER STEERING WILL NOT WORK. I TRIED WAITING AND RESTARTING AS I READ ONLINE THAT IS A WAY TO FIX IT SHORT TERM AND IT DOES NOT FIX THE PROBLEM. IT HAS HAPPENED IN THE PAST BUT I DID NOT RECORD THE DATE OR MILEAGE. *TR

Mileage: 36,271

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE ELECTRONIC POWER STEERING GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

Mileage: 72,000

BETWEEN JUNE 1ST AND JUNE 15, 2014, I BEGAN HAVING PROBLEMS WITH MY BATTERY NOT STARTING MY CAR. AFTER REMOVING THE CABLES AND CLEANING THEM, THE CAR SEEMED FINE FOR A FEW DAYS THEN IT WENT OUT. I REPLACED THE BATTERY AND THE CAR WORKED FINE. A FEW DAYS LATER, THE POWER STEERING QUIT WORKING. I LEARNED AT THAT TIME THAT MY CAR IS NOT EQUIPPED WITH HYDRAULIC POWER STEERING AFTER RESEARCHING ONLINE, I ALSO LEARNED THAT MY POWER STEERING OUTAGE WAS NOT UNIQUE AND THAT THERE WAS AN INVESTIGATION INTO THIS PROBLEM FOR MY MAKE, MODEL AND YEAR MODEL. I HAVE DRIVEN WITHOUT POWER STEERING THIS ENTIRE TIME BECAUSE I CANNOT AFFORD TO PAY THE HIGH DEALERSHIP DIAGNOSTIC FEES AND WHAT I'M SURE WILL BE EXPENSIVE REPAIRS SINCE 3 TWO DIFFERENT CALLS TO THE DEALERSHIP ABOUT THEIR EXPERIENCES WITH THIS PROBLEM WERE NOT ANSWERED WITH ANYTHING BUT "WE HAVE TO SEE IT FIRST...", EVEN THOUGH I ASKED ONLY ABOUT WHAT THEIR RECENT KNOWLEDGE AND EXPERIENCES WITH THIS PROBLEM HAVE BEEN. *TR

THE POWER STEERING WAS INOPERABLE, THE POWER STEERING DEFAULT LIGHT CAME ON. TURNED THE CAR OFF TO RESET IT AND IT WENT AWAY TEMPORARILY. THIS HAPPENED ONCE IN OUR GARAGE AS I WAS LEAVING FOR WORK AND THEN A DAY OR TWO LATER WHEN I WAS ABOUT 30 MILES FROM HOME . I WAS ABLE TO RESET IT ONCE MORE AND MAKE IT HOME BEFORE IT WENT OUT COMPLETELY. MY HUSBAND WAS ABLE TO DRIVE IT IN TO THE LOCAL FORD DEALER, CAREFULLY AND SLOWLY.THE STEERING WAS SO DIFFICULT TO MANAGE I COULD NOT STEER THE CAR AT ALL. WE HAD IT REPAIRED AT THE COST OF $1732.71. I HAD MADE THE LAST PAYMENT 3/28/2015 AND DID NOT THINK THE STEERING SHOULD BECOME INOPERABLE ON A 4 YEAR OLD CAR. WE BOUGHT THE CAR NEW AND HAVE TAKEN GOOD CARE OF IT, TAKING IT IN FOR ALL REGULAR OIL CHANGES AND MAINTENANCE. THE STEERING GEAR ASSEMBLY HAD TO BE REPLACED. I THINK THE POWER STEERING RECALL SHOULD BE APPLIED TO 2011 FUSIONS AS WELL. *TR

Mileage: 60,000

MY DAUGHTER WAS DRIVING, MADE A RIGHT TURN WHEN THE STEERING GOT TOUGH. SHE WAS ABLE TO PULL INTO AN IMMEDIATE DRIVEWAY ON THE RIGHT WHEN THE STEERING FROZE UP. SHE WAS NOT ABLE TO MANEUVER THE CAR AFTER THAT. I UNDERSTAND THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUE. FORD HAS ADVISED THEY DO NOT HAVE A RECALL FOR THIS SO THEY WILL NOT REPAIR. *TR

Mileage: 50,582

FEB 16, 2015: UPON THE FIRST START AFTER REPLACING THE BATTERY, THE "POWER STEERING ASSIST FAILURE" WARNING WAS DISPLAYED. THIS IS THE FIRST KNOWN APPEARANCE OF THIS WARNING. THE WARNING MESSAGE WENT AWAY AFTER RE-STARTING THE ENGINE. MID-TO-LATE, MARCH, 2015: SEVERAL OCCURRENCES OF THE POWER STEERING WARNING; ALL WENT AWAY AFTER RE-STARTING THE ENGINE. THE WARNING DID NOT OCCUR AT EVERY START OF THE ENGINE. APRIL 1, 2015: VEHICLE TAKEN IN TO A FORD DEALER FOR SERVICE. THE POWER STEERING CONTROL MODULE (PSCM) WAS PROGRAMMED. APRIL 20, 2015: THE POWER STEERING WARNING MESSAGE DISPLAYED AGAIN AFTER STARTING THE ENGINE. MESSAGE WENT AWAY UPON RE-START. APRIL 23, 2015: VEHICLE WAS EXAMINED BY A FORD DEALER. IT WAS DETERMINED THE PSCM NEEDED TO BE REPLACED. THE PART NEEDED TO BE ORDERED AND THE REPLACEMENT WOULD BE DONE AT A LATER DATE. MAY 1, 2015: VEHICLE SCHEDULED TO HAVE THE PSCM REPLACED. *TR

Mileage: 62,000

I HAVE HAD INTERMITTENT ISSUES WITH MY POWER STEERING SINCE I PURCHASED THE CAR IN 2012. DURING THE COLDER DAYS OF THE YEAR WHEN I STARTED MY CAR I RECEIVED A MESSAGE SAYING POWER STEERING FAULT AND I DID NOT HAVE POWER STEERING WHILE THE MESSAGE WAS UP. RESTARTING THE CAR RESOLVED THE ISSUE SO I IGNORED IT AS IT ONLY OCCURRED ON COLD WINTER MORNINGS AND IT DID NOT OCCUR WHILE I WAS DRIVING. I WASN'T AWARE FORD FUSIONS USED THE EPAS SYSTEM, I THOUGHT THE ERROR WAS COMING FROM THE POWER STEERING FLUID THICKENING UP BUT I SOON REALIZED MY CAR DID NOT HAVE A HYDRAULIC SYSTEM. ON 4/25/2015 I WAS DRIVING DOWN MAIN ST AND I NOTICED MY CAR WAS SUDDENLY PULLING ME TO THE RIGHT SIDE OF THE ROAD AND I HAD A HARDER TIME STEERING THE VEHICLE. SOON AFTER I RECEIVED A MESSAGE SAYING "SERVICE ADVANCETRAC", AND "SERVICE POWER STEERING NOW" APPEARED ON MY CONSOLE. I PULLED INTO A PARKING LOT AND REALIZED I LOST MY POWER STEERING. I POWERED OFF THE CAR AND TURNED IT BACK ON AND THE ERROR MESSAGES CAME BACK. I WAS ABLE TO DRIVE MY CAR BACK TO MY APARTMENT WITH SOME DIFFICULTY, I'M JUST HAPPY I WASN'T ON THE HIGHWAY OTHERWISE I COULD OF GOT INTO AN ACCIDENT. I WILL DROP THE CAR OFF TO THE DEALER TOMORROW BUT I'M HOPING MY WARRANTY COVERS THE PART. IF NOT, I MAY NEVER PURCHASE A FORD AGAIN AFTER READING UP ON THE EPAS SYSTEM FAILURES. FORD REALLY NEEDS TO GET THEIR ACT TOGETHER AND CREATE A RECALL FOR THIS DANGEROUS ISSUE. *TR

Mileage: 43,000

POWER STEERING WENT OUT SHUTTING AT MCDONALDS DRIVE THRU. I COULD NOT TURN THE CAR. POWER ASSIST LIGHT WAS IN. I FINALLY GOT THE CAR TO TURN BUT UR WAS VERY DIFFICULT. WHEN I GOT THROUGH THE DRIVE THRU I PARKED TURNED THE CAR OFF AND BACK ON AND THE STEERING RETURNED TO NORMAL. *TR

Mileage: 9,000

JUST GOT DONE GETTING GAS AT A GAS STATION WENT IN AND PAID CAME OUT TO FIND I COULD BARELY STEER MY CAR. IT ALMOST HAS CAUSED MULTIPLE ACCIDENTS DRIVING IN PARKING LOTS AS ITS VERY HARD TO TURN SHARP AND FAST AT A SLOW SPEED. BEING AS I CANNOT AFFORD A NEW CAR NOR THE AMOUNT TO FIX MY CAR I AM FORCED TO DRIVE THIS VEHICLE AS IS. *TR

Mileage: 64,000

UPON SHIFTING INTO GEAR AFTER STARTUP, I RECEIVED A MESSAGE ON THE DASH DISPLAY THAT THE POWER STEERING SYSTEM HAD A "FAULT." WHEN I SLOWLY PROCEEDED FROM A PARKED POSITION AND BEGAN TO TURN FROM THE PARKING AREA, I DISCOVERED THAT THERE WAS NO STEERING ASSIST AND THAT THE POWER STEERING SYSTEM HAD FAILED. I WAS ABLE TO SLOWLY BACK UP INTO A PARKED POSITION. *TR

Mileage: 105,995

AS I WAS DRIVING AROUND AND PROSPECTING FOR MY JOB, MY POWER STEERING SUDDENLY QUIT AND THE WARNING DINGED 3 TIMES. AS THIS WAS THE FIRST TIME THIS HAD HAPPENED, I SIMPLY SHUT OFF MY CAR QUICKLY AND RESTARTED IT AND THE SYSTEM RESET AND I HAD POWER STEERING AGAIN. THIS WENT ON ANNOYINGLY FOR A FEW MONTHS HAVING TO STOP AND SHUT OFF THE ENGINE TO FIX THE PROBLEM UNTIL APRIL OF 2015 WHEN I WAS DRIVING AROUND PROSPECTING AND MY CAR DID THE SAME THING EXCEPT AT A FASTER RATE OF SPEED. UNTIL THIS POINT IT GENERALLY HAPPENED AS I SHIFTED GEARS TO REVERSE OR DRIVE WHEN THE POWER STEERING FAILED; THIS TIME IT HAPPENED IN DRIVE WHILE I WAS GOING ABOUT 15 MPH AND THE SIMPLE FIX OF SHUTTING OFF THE ENGINE AND RESTARTING IT DID NOT WORK. ANOTHER ERROR MESSAGE APPEARED "SERVICE ADVANCETRAC" AND I WAS UNABLE TO GET MY POWER STEERING TO WORK UNTIL I TOOK IT INTO THE DEALER. THANKFULLY I WAS ONLY GOING 15 MPH BUT WITH THE AMOUNT OF SIMILAR STORIES (SOME UNFORTUNATELY NOT SO LUCKY) I HAVE ENCOUNTERED ONLINE, I STRONGLY FEEL THE NHTSA NEEDS TO MOVE THEIR ASS ON THIS INVESTIGATION AND GET THESE POTENTIALLY DESTRUCTING MACHINES OFF THE ROADS AND HIGHWAYS! GET FORD TO ISSUE A RECALL! I THINK OVER 1 MILLION VEHICLES WARRANTS IT!! *TR

Mileage: 90,000

POWER STEERING HAS GONE OUT SEVERAL TIMES SINCE I FIRST BOUGHT THIS CAR. EACH TIME I HAVE TAKEN IT INTO THE DEALER IN THE PAST THEY HAVE TOLD ME THEY WEREN'T WILLING TO LOOK AT IT WITHOUT A FAULT CODE ON THE DASH. TODAY (04/17/2015) I FINALLY MANAGED TO GET THEM TO LOOK AT THE CODE AND THEY ARE UNWILLING TO FIX THE PROBLEM UNDER WARRANTY DESPITE IT HAVING BEEN AN ONGOING ISSUE. LOOKING IT SEEMS TO BE A PROBLEM NOT JUST RELATED TO MY CAR, BUT A NUMBER OF THESE 2011 FUSIONS. *TR

Mileage: 1,200

I WAS DRIVING MY CAR TO THE GAS STATION AND ALL OF A SUDDEN I WAS UNABLE TO TURN THE STEERING WHEEL. THE MESSAGE POPPED UP SAYING SERVICE POWER STEERING NOW. I WAS EVENTUALLY ABLE TO TURN IT BUT IT IS VERY HARD TO DO SO. *TR

WITHOUT WARNING THE POWER STEERING STOPPED WORKING AND THE CAR WAS EXTREMELY DIFFICULT TO PULL OVER TO THE SIDE OF THE ROAD. FORD INFORMED ME THE POWER STEERING UNIT HAD FAILED FOR NO REASON. EXTREMELY DIFFICULT TO EVEN DRIVE TO FORD DEALERSHIP AS THE STEERING KEPT TRYING TO OVERCORRECT LEFT AND THEN RIGHT. JUST HAPPY TO BE ALIVE !!!!! *TR

Mileage: 50,426

WHILE DRIVING MY CAR TO THE LOCAL DELI MARKET THE POWER STEERING IN MY CAR JUST STOPPED WORKING. I WAS UNABLE TO ADEQUATELY STEER MY CAR. I WAS FORTUNATE THAT THERE WAS A DRIVE WAY I COULD TURN INTO. THIS IS VERY DANGEROUS AND I WAS ALSO FORTUNATE I WASN'T IN HEAVY TRAFFIC OR TRYING TO MAKE A TURN. IT HAS COME TO MY ATTENTION THAT THIS IS AN ISSUE WITH SOME OF THE FORD FUSIONS HOWEVER FORD IS NOT ANNOUNCING A RECALL NOR ADVISING OWNERS OF THIS ISSUE. IT HAS THE POTENTIAL TO CAUSE A FATAL ACCIDENT. *TR

Mileage: 60,255

4 TIMES IN THE LAST 2 WEEKS MY 2011 FORD FUSION SE HAS HAD A POWER STEERING FAILURE. TWICE CAUSING COMPLETE LOSS OF CONTROL OF THE CAR AND ANOTHER TWO TIMES TURNED THE CAR INTO THE SIDEWALK WITH PEDESTRIANS IN THE WAY(NO ONE WAS HURT....THIS TIME). WHILE THE CAR IS STILL DRIVABLE THERE IS AN EXCESSIVE AMOUNT OF FORCE REQUIRED TO STEER THE CAR. SO MUCH SO THAT MY WIFE-NOT A WEAK WOMEN AT ALL WAS NOT ABLE TO STEER THE CAR AND DROVE OFF THE ROAD. EVEN IF YOU ARE ABLE TO STEER THE CAR TO AVOID AN ACCIDENT YOU CAN PRETTY MUCH JUST DRIVE IN A STRAIGHT LINE AS TURNING IS NEXT TO IMPOSSIBLE. SOMETHING HAS TO BE DONE ABOUT THIS SOON. THIS IS NOT ONLY DANGEROUS FOR THE DRIVER AND PEOPLE IN THE CAR BUT FOR ANYONE AROUND A 2010-2012 FORD FUSION. LIKE A SAID, WE ALMOST STRUCK PEDESTRIANS TWICE. LETS NOT WAIT FOR SOMEONE TO GET HURT OR EVEN KILLED BEFORE ACTION IS TAKEN. *TR

Mileage: 95,000

WAS DRIVING ABOUT 30MPH AND WHEEL IMMEDIATELY LOCKED UP. DASH BOARD DISPLAY A MESSAGE " POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC". I WAS ABLE TO TURN THE CAR OFF AND BACK ON AND THAT FIX THE PROBLEM HOWEVER HAS HAPPEN AGAIN TWO DAYS LATER AND TURN THE ENGINE OFF AND BACK ON IS NO LONGER WORKING. WHEEL IS VERY HARD TO TURN MAKING THE CAR IMPOSSIBLE TO DRIVE. HAVE AN APPT WITH FORD BUT FROM WHAT I'M READING IT SEEM LIKE THE ISSUE ISN'T COVERED UNDER WARRANTY. *TR

Mileage: 32,456

POWER STEERING FAILURE. *TR

WHEN I TURNED ON MY FORD FUSION THE OTHER DAY, I SAW A POWER STEERING FAILURE MESSAGE COME UP ON MY DASH. I HAD LOST POWER STEERING ON THE VEHICLE AND WAS UNSURE WHAT TO DO. I SHUT THE VEHICLE OFF AND STARTED THE CAR BACK UP WHICH RESOLVED THE ISSUE FOR NOW. I'M NERVOUS THIS COULD HAPPEN AGAIN WHEN DRIVING AT HIGH SPEEDS ON THE FREEWAY DURING MY COMMUTE. *TR

Mileage: 107,000

DRIVING TO THE STORE POWER STEERING JUST WENT OUT KNOW WARNING. *TR

Mileage: 84,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MANEUVER THE STEERING WHEEL. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

Mileage: 96,000

THIS IS NOW THE 6TH REPORT OF STEERING FAILURE ON THIS CAR. THIS INCIDENT HAPPENED EASTER SUNDAY (APRIL 5, 2015) WITH APPROXIMATELY 176K MILES ON THE CAR. THIS TIME I WAS TURNING AT A STOP SIGN AND THE STEERING FAILED COMPLETELY. THE POWER STEERING FAILURE LIGHT CAME ON WITH NO WARNING AND I COULD NOT TURN. IF THERE WOULD HAVE BEEN A CAR THERE, I WOULD HAVE HIT IT. I HAD TO KILL THE ENGINE TO RE-ENGAGE THE STEERING CONTROL. IT RESET ITSELF. THE OTHER REPORT #10693725 DATED 11-MAR-2015 REFERRED THE OTHER FAILURES: 9/25/2014 POWER STEERING COMPLETE LOSS TURNING INTO PARKING SPACE 9/29/2014 POWER STEERING COMPLETE LOSS ON HIGHWAY 10/7/2014 POWER STEERING COMPLETE LOSS ON HIGHWAY 10/09/2014 POWER STEERING COMPLETE LOSS ON HIGHWAY 3/9/2015- POWER STEERING COMPLETE LOSS WHILE TRAVELING 83 MILES AN HOUR WITH TRAFFIC 4/5/2015- POWER STEERING COMPLETE LOSS TURNING RIGHT. *TR

Mileage: 159,000

THE POWER STEERING ASSIST FAILED ON MY CAR 5 TIMES SO FAR, ONCE WHILE I WAS DRIVING WHICH CAUSED ME TO CRASH INTO A CURB AND GET A FLAT TIRE. (!) IT SEEMS TO RESET ITSELF AFTER I TURN THE CAR OFF AND TURN IT BACK ON. I AM WORRIED THIS FAILURE OF MY POWER STEERING IS GOING TO HAPPEN WHILE I AM DRIVING ON THE FREEWAY WHICH I MUST DRIVE ON IN HEAVY TRAFFIC EVERYDAY. THIS IS VERY DANGEROUS. AFTER READING ALL THE OTHER COMPLAINTS ABOUT THIS ISSUE WITH THIS MAKE, MODEL AND YEAR OF CAR, I AM SUPRISED MY CAR HAS NOT YET BEEN RECALLED. SOMEONE IS GOING TO GET KILLED IF THIS PROBLEM IS NOT ADDRESSED AND FIXED. I DON'T HAVE THE MONEY TO FIX MY CAR, AND FROM WHAT I READ, FORD AUTO REPAIR DOESN'T EVEN KNOW HOW TO FIX THIS PROBLEM. WHAT A NIGHTMARE. PLEASE RECALL. *TR

Mileage: 69,200

ONE MORNING I STARTED MY CAR AND THE STEERING WHEEL LOCKED UP AND A WARNING "POWER STEERING DEFAULT ASSIST" APPEARED. I TURNED THE CAR OFF THEN RESTARTED AND THE POWER STEERING WAS FINE. THIS INCIDENT HAPPENED 2 MORE TIMES IN FEBRUARY. AFTER THE 4TH OR 5TH WARNING APPEARED, I MADE AN APPOINTMENT WITH THE DEALERSHIP I PURCHASED THE CAR FROM. THE INFORMED ME THAT THEY COULD NOT REPLICATE THE PROBLEM AND THAT THE COULD NOT DETECT A MALFUNCTION CODE. LAST WEEK IT HAPPENED AGAIN NOT JUST ONCE BUT TWICE WHILE I WAS PARKED IN A HOSPITAL PARKING DECK. AFTER THE THIRD TRY, THE STEERING RESET ITSELF. THE NEXT DAY THE POWER STEERING LOCKED UP AND IT DID NOT RESET. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. NOW THEY WANT TO STICK ME WITH AT $2000.00 REPAIR STATING THAT THE PROBLEM IS NOT COVERED UNDER WARRANTY AND THAT FORD DOES NOT HAVE A RECALL. I HAD THE CAR IN THE SHOP THREE TIMES IN 2014 FOR A PROBLEM WE THOUGHT WAS THE RACK AND PINION. AGAIN, BECAUSE THE SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM, THE CAR NOW HAS HAD MORE DAMAGE TO THE STEERING. THANKFULLY, MY SON AND I MADE IT HOME ACROSS THE MOUNTAIN AFTER HIS DOCTORS APPOINTMENT BEFORE THE CAR'S STEERING COMPLETELY LOCKED UP. *TR

Mileage: 710,000

AFTER GETTING GAS AND CAR WAS OFF AND IN PARK, TRIED TO GO THE POWER STEERING WAS GONE AND THE CAR WAS NOT CONTROLLABLE. NO ONE SEEMS TO KNOW THE EXACT PROBLEM. *TR

Mileage: 72,000

THE POWER STEERING RACK WENT OUT ON MY 2011 FORD FUSION. I COULD NOT DRIVE IT WHILE BEING FIXED WHICH WAS A PAIN, BUT I DID GET A LONER VEHICLE TO USE FOR THE GAS USED WHILE BEING FIXED. I PAID TO HAVE THE VEHICLE TOWED TO THE FORD GARAGE. IT SAT FOR THE WEEKEND. AFTER THE DIAGNOSIS I HAD TO COME INTO TOWN (17 MILES) TO PAY FOR THE PART BEFORE IT WOULD BE ORDERED. THE PROBLEM OCCURRED ON A THURSDAY AND IT WAS REPAIRED THE FOLLOWING WEDNESDAY AT THE END OF THE DAY. TOTAL BILL WAS $1708 AND CHANGE. WITH A THREE WARRANTY IT WAS NOT COVERED. HOWEVER THERE HAVE BEEN 94 COMPLAINTS ON THE VEHICLE MODEL OF WHICH 39 WERE FOR THE POWER STEERING RACK. OTHER FUSION MODELS WERE FIXED UNDER A RECALL. I BELIEVE MINE SHOULD ALSO BE COVERED BY FORD BECAUSE OTHER MODELS WERE COVERED. I AM FORTUNATE THE POWER STEERING WENT OUT ON A CITY STREET AND NOT ON AN INTERSTATE HIGHWAY WHILE I WAS DRIVING THE PREVIOUS WEEK DRIVING AT 65 MPH. I AM 71 YEAR OLD WIDOW AND DO NOT DRIVE RECKLESSLY. MANY POWER STEERING RACKS LAST WELL OVER 100,000 MILES. I REALLY DON'T FEEL SAFE IN THIS CAR ANYMORE. I PROBABLY WILL BE CAR SHOPPING AT ANOTHER BRAND DEALER. *TR

Mileage: 32,600

THE 2011 FORD POWER STEERING UNIT FAILED GAVE A WARNING TO SERVICE THE CAR. THE DEALER FOUND NOTHING WRONG. VEHICLE IS NOT SAFE TO DRIVE POST FAILURE AND THE PROBLEM IS NOT REPEATABLE AT THE DEALER. THE DASHBOARD READS "STEERING ASSIST FAILURE'. *TR

Mileage: 92,918

WHILE DRIVING CAR THE POWER STEERING FAILED CAUSING A LOSS OF PROPER CONTROL OF THE CAR. THE CAR STEERING WOULD NOT BUDGE AND WAS VERY DIFFICULT TO PULL OVER TO A SAFE PLACE. MESSAGE ON DASHBOARD READ POWER STEERING ASSIST FAILURE. THIS HAS HAPPENED 3 TIMES IN THE LAST 7 DAYS. *TR

Mileage: 74,000

STARTED CAR AND IMMEDIATELY POWER STEERING FAULT ASSIST CAME ON AND COULD NOT MOVE STEERING WHEEL TURNED CAR OFF AND BACK ON AND IT CORRECTED ITSELF AND I DROVE FROM FL TO GA WITH NO PROBLEM. 2 DAYS LATER SITTING IN DRIVEWAY THE SAME PROBLEM OCCURRED TURNED CAR OFF AND BACK ON AND IT FIXED THE PROBLEM .UNTIL NEXT TIME I HAVE GOOGLED THE ISSUE AND THERE ARE 500K REPORTS OF THIS HAPPENING AND FORD NEEDS TO DO A RECALL. A 26K CAR SHOULD NOT HAVE MAJOR MECHANICAL PROBLEMS IN 4 YEARS. *TR

Mileage: 112,000

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AS THE POWER ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000. THE VIN WAS UNAVAILABLE.

Mileage: 93,000

MY POWER STEERING IS OUT I WAITED THE 30 SECONDS AND LONGER WITH NO GOOD RESULTS I DROVE IT HOME AND WAITED AND STILL NO STEERING ASSIST THERE IS A FAULT LIGHT ON THE INSTRUMENT CLUSTER. *TR

Mileage: 61,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE CONTACT STATED THAT THE POWER STEERING DEFAULT AND POWER STEERING LOW WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. UPDATED 4/30/15*CN UPDATED 10/23/2015 *JS

Mileage: 82,000

I HAVE EXPERIENCED MULTIPLE INSTANCES OF LOSING POWER STEERING BOTH WHILE STATIONARY AND DRIVING. THE CAR GENERATES A "POWER STEERING ASSIST FAULT" AND "SERVICE POWER STEERING NOW" ERROR MESSAGE. OFTEN AFTER TURNING OFF THE CAR AND RESTARTING (SOMETIMES TAKING SEVERAL TIMES), THE FAULT WILL CLEAR AND THE CAR OPERATES AGAIN NORMALLY; HOWEVER, THIS HAS RECURRED AT LEAST 3-4 TIMES IN THE FOUR YEARS I HAVE OWNED THE CAR. THIS ALSO OCCURS WHILE DRIVING, WHICH WOULD PRESENT A SIGNIFICANT SAFETY HAZARD FOR SOMEONE UNLIKE MYSELF WHO DOES NOT HAVE PRIOR EXPERIENCE WITH MANUAL STEERING VEHICLES THAT CAN ADJUST ON THE FLY. WHEN TAKEN TO THE DEALER FOR DIAGNOSIS/ASSISTANCE SEVERAL TIMES, I AM TOLD THEY CANNOT DIAGNOSE IT UNLESS IT IS ACTIVELY SHOWING THE ERROR CODE (WHICH IS NOT FEASIBLE AS THE CODES CLEAR AFTER THE CAR IS TURNED OFF, AND TYPICALLY WOULD REQUIRE EITHER A TOW TO A DEALERSHIP OR THE ABILITY TO DRIVE STRAIGHT TO A FORD FACILITY AT THE PRECISE TIME THE INCIDENT OCCURS, WITHOUT TURNING THE CAR OFF AT ANY POINT) AND THUS IT DOES NOT GET ADDRESSED OR FIXED. I HAVE READ SEVERAL OTHER REVIEWS OF OTHERS HAVING THE SAME ISSUE WITH THIS SAME MAKE AND MODEL, AND MANY HAVE RESULTED IN HIGHLY COSTLY RECOMMENDATIONS FOR REPAIR WHICH DO NOT FIX THE PROBLEM. I SEE THAT NHTSA CURRENTLY HAS AN INVESTIGATION ONGOING REGARDING THIS SAME ISSUE, AND AS SUCH WANTED TO ENSURE I DID MY PART BY FORMALLY DOCUMENTING ANOTHER INSTANCE OF THIS PROBLEM, AS I FELT FORD'S REPORT THAT IT IS AN ISOLATED INCIDENT ONLY AFFECTING 3 IN 1000 CARS SEEMS HIGHLY QUESTIONABLE GIVEN THE EXTENT OF OTHERS REPORTING THE SAME FAILURES IN A LIMITED NUMBER OF THESE CARS OF THE SAME MODEL YEAR SOLD, AND THOSE BEING LIMITED ONLY TO THOSE (UNLIKE MYSELF, UP UNTIL THIS JUNCTURE) WHO ELECTED TO TAKE THE TIME TO ENTER AN INTERNET COMPLAINT. *TR

Mileage: 18,000

RECENTLY WHILE TURNING ON THE CAR I HAVE NO POWER STEERING. I USUALLY WAIT A WHILE AND IT KICKS ON OR I TURN CAR ON AND OFF TO FIX IT. ONE TIME I WAS LEAVING ON MY STREET AND IT WENT OUT AND FLASHED ON MY DASH. I PARKED THE CAR AND TURNED ON AND OFF TO FIX... I AM CONCERNED THAT THIS WILL GO OUT ON THE HIGHWAY AND CAUSE A VERY SERIOUS ACCIDENT... *TR

Mileage: 74,000

POWER STEERING FAILURE LIGHT CAME ON WHEN STARTING THE CAR. RESULTING IN NO POWER STEERING AT ALL. THIS HAS OCCURRED MANY TIMES OVER THE PAST SEVEN MONTHS. IN EACH CASE, WE WERE ABLE TO RESET THE SYSTEM BY TURNING OFF THE IGNITION AND RESTARTING THE CAR. ON 3-2-15 FAILURE OCCURRED AGAIN, THIS TIME IT TOOK THREE ATTEMPTS TO RESET THE SYSTEM. WE TOOK THE CAR TO A FORD DEALER ON 10-27-14. WE WERE TOLD THE POWER STEERING RACK AND RELATED COMPONENTS HAD FAILED AND NEEDED REPLACEMENT AT AN APPROXIMATE COST OF $1600.00. WE CONSIDER THIS A MAJOR SAFETY ISSUE AND WERE SURPRISED TO FIND THAT FORD WAS NOT TAKING CARE OF THIS SAFETY HAZARD WITH A RECALL. *TR

Mileage: 69,800

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 83 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE STEERING WHEEL REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.

Mileage: 159,000

MY 2011 FORD FUSION WORKED FINE FOR ABOUT A YEAR AFTER THE ORIGINAL PURCHASE IN NOVEMBER OF 2013 FROM FRAMINGHAM FORD LINCOLN. IN DECEMBER OF 2014, THE POWER STEERING AND ADVANCETRAC SUFFERED A TOTAL SYSTEM FAILURE. I BROUGHT IT IN TO FRAMINGHAM FORD LINCOLN'S SERVICE DEPARTMENT WHERE IT WAS REPAIRED. THE SAME FAILURE OCCURRED IN JANUARY OF 2015. I BROUGHT THE CAR IN AGAIN AND THE SERVICE DEPARTMENT TOLD ME THEY REPLACED THE RACK WHICH THEY DID NOT FEEL WAS NECESSARY THE FIRST TIME, AND EXPRESSED THEIR CONFIDENCE THAT THE CAR WOULD HOLD UP THIS TIME AROUND. THE POWER STEERING AND ADVANCETRAC FAILED FOR A THIRD TIME IN FEBRUARY OF 2015, AND I FORCED FORD TO TAKE THE CAR BACK AND PROVIDE ME WITH ANOTHER ONE. HOWEVER, OVER 5000 DOLLARS OF MY ORIGINAL FINANCING HAS BEEN ROLLED INTO MY NEW LOAN FOR THE CAR I RECEIVED TO REPLACE THE FUSION. THIS IS UNACCEPTABLE TO ME, AND I FILED A COMPLAINT WITH THE MASSACHUSETTS ATTORNEY GENERAL SEEKING MEDIATION TO GET THAT MONEY BACK. EVERY TIME THIS ERROR OCCURRED, THE CAR BECOME UNSAFE AND UNRELIABLE AS THE STEERING WOULD TOUGHEN UP AND MAKE IT NEAR IMPOSSIBLE TO OPERATE. THE THREE TIMES THE STEERING AND ADVANCETRAC FAILED, I WAS ON THE ROAD DRIVING AND I COULD HAVE SERIOUSLY INJURED MYSELF OR OTHERS. FORD REFUSES TO PUBLICLY ACKNOWLEDGE THIS ISSUE. THEY ARE ENDANGERING DRIVERS ACROSS THE COUNTRY WITH THEIR GROSS NEGLIGENCE AND LACK OF CONCERN FOR THEIR CUSTOMERS' SAFETY. I WANT TO REPORT THIS ISSUE BECAUSE APPARENTLY, ACCORDING TO WHAT I HAVE READ ON THE INTERNET, MANY OTHER PEOPLE HAVE EXPERIENCED THIS SAME ISSUE AND SOME HAVE EVEN BEEN HURT. PLEASE FORCE FORD MOTOR COMPANY TO RECALL THESE VEHICLES AND MAKE SURE THEY ARE IN GOOD ENOUGH CONDITION TO OPERATE ON THE ROAD. AT LEAST FORCE THEM TO ACKNOWLEDGE THIS IS A PERVASIVE ISSUE, SO PEOPLE KNOW WHAT THEY ARE GETTING INTO BEFORE PURCHASING A CAR FROM THEM IN GOOD FAITH. *TR

Mileage: 34,684

WAS DRIVING THE VEHICLE ON THE HIGHWAY AT 70 MPH WHEN POWER STEERING AND ELECTRONIC STABILITY CONTROL SUDDENLY QUIT WORKING AND "SERVICE NOW" MESSAGE APPEARED. RESET WHEN I WAS ABLE TO PULL OFF THE ROAD AND TURN THE CAR OFF AND ON. WAS DRIVING STRAIGHT AT THE TIME, THANKFULLY. *TR

Mileage: 88,172

I STARTED RECEIVING A POWER STEERING ASSIST FAILURE WARNING LIGHT, AND LOSS OF POWER STEERING, ABOUT A WEEK BEFORE IT FAILED COMPLETELY. EACH TIME I WAS IN A PARKING LOT AND RESET THE WARNING LIGHT BY TURNING OFF THE CAR AND TURNING IT BACK ON. I WAS PULLING OUT OF THE DRIVEWAY ON FRIDAY MARCH 6TH, 2015 WHEN THE LIGHT CAME BACK ON, AND I LOST POWER STEERING IN THE VEHICLE. DUE TO THE VEHICLE NOT BEING OPERABLE ON THE ROAD, I HAD IT TOWED TO THE LOCAL FORD DEALERSHIP. THEY DIAGNOSED THE ISSUE AS A STEERING RACK MODULE FAILURE AND SUGGESTED A REPLACEMENT OF THE STEERING RACK. WE ENDED UP HAVING THEM REPLACE IT AND THE TOTAL BILL WAS OVER $1,700.00. THE DEALERSHIP STATED THAT THIS IS A COMMON PROBLEM WITH THIS SPECIFIC MODEL YEAR AND CAR AND HAD THIS PART IN STOCK. A SIMPLE INTERNET SEARCH ALSO SHOWS THAT MANY OTHER CARS WITH THIS SPECIFIC MODEL YEAR HAVE THE SAME ISSUE. PLEASE LOOK INTO ISSUING A RECALL AS LOSING POWER STEERING COULD POTENTIALLY BE DANGEROUS IF DRIVING THE CAR ON A HIGHWAY. *TR

Mileage: 63,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT RESTARTED THE VEHICLE AND IT RESUMED TO NORMAL OPERATION. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.....UPDATED 06/09/15*BF THE CONSUMER STATED THE POWER STEERING WENT COMPLETELY OUT IN THE FIRST WEEK OF APRIL. IT WAS TAKEN TO A FORD DEALERSHIP, AND WAS ADVISED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. UPDATED 11/20/2015*JS

Mileage: 70,000

WHILE DRIVING DOWN A STREET SUDDENLY TRULY OUT OF NO WHERE, THE CAR DINGS AND POWER STEERING FAILURE REPAIR ADVANCEDTRAC NOW APPEARED IN THE DISPLAY. THE CAR LOST POWER STEERING AND I NEARLY RAN INTO SOMEONE WHILE ATTEMPTING TO PULL INTO A PARKING LOT TO PARK. I RESEARCHED THE ISSUE SINCE THE DEALERSHIPS "FRONT END PERSON" WAS NOT AVAILABLE ON SATURDAY WHEN I HAD THE PROBLEM AND IT IS A VERY COMMON PROBLEM WITH THE CAR. I COULD NOT IMAGINE IF MY WIFE WOULD HAVE BEEN DRIVING WOULD SHE HAVE BEEN ABLE TO PULL THE CAR OVER WITHOUT HURTING HERSELF OR SOMEONE ELSE. THERE WAS ZERO WARNING, ONE MOMENT EVERYTHING WAS FINE AND THE NEXT POWER STEERING WAS OUT AND I WAS ON MY OWN. THIS IS UNACCEPTABLE, ESPECIALLY BEING A COMMON PROBLEM THAT COST $2081 TO FIX FROM MY LOCAL DEALERSHIP. THIS SHOULD BE LOOKED INTO AS A RECALL! *TR

Mileage: 97,285

I WAS BACKING OUT OF MY DRIVE WAY, MY CAR ACTS LIKE IT WAS GOING TO DIE MY POWER STEERING GOES OUT. KN THE MESSAGE CENTER IT SAYS POWER STEERING ASSISTS FAULT AND THEN SERVICE ADVANCE TRAC. HAVE NOT HAD POWER STEERING SINCE BUT IT HAS CAME BACK ON FOR ABOUT AN HOUR AT THE MOST THREE DIFFERENT TIMES. *TR

Mileage: 50,000

WARNING LIGHT CAME ON INDICATING SERVICE POWER STEERING NOW, SERVICE ADVANCETRAK NOW. POWER STEERING SUBSEQUENTLY STOPPED WORKING WITHOUT NOTICE. STEERING RACK NEEDED TO BE REPLACED. APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE. *TR

Mileage: 79,000

I WENT TO START THE CAR AND THE MESSAGE "POWER STEERING ASSIST FAULT" CAME ON THE DASHBOARD AND I COULD NOT MOVE THE STEERING WHEEL. THIS WAS THE FIRST TIME IT HAPPENED. IT HAS NOW HAPPENED 3 MORE TIMES. THE LAST TIME THIS HAPPENED SO FAR WAS TODAY. TODAY IT HAPPENED WHILE I WAS DRIVING IN A PARKING LOT GETTING READY TO PARK. THE IMMEDIATE LOSS OF POWER STEERING CAUSED ME TO ALMOST HIT ANOTHER CAR WHILE PARKING. *TR

Mileage: 59,000

SUDDEN POWER STEERING FAILURE. "POWERS STEERING ASSIST FAILURE" MESSAGE DISPLAYED. POWER STEERING RETURNED TO NORMAL AFTER RESTART. THIS ISSUE HAS OCCURRED FIVE TIMES SINCE THE FIRST OCCURRENCE. DEALER CLAIMS THEY HAVE NEVER HEARD OF THE ISSUE. *TR

Mileage: 53,000

I WAS PARKED IN A PARKING LOT. WHEN I TURNED MY CAR ON, THE POWER STEERING ASSIST FAULT WARNING CAME ON. I PUT THE CAR IN REVERSE TO SEE WHAT WOULD HAPPEN, AND THERE WAS NO POWER STEERING. I TURNED THE CAR OFF, WAITED A MINUTE, THEN ON AGAIN; THE WARNING DID NOT RETURN AND THE POWER STEERING NOW WORKED. I WAS ABLE TO DRIVE HOME WITHOUT INCIDENT. I HAVE A PICTURE OF THE WARNING MESSAGE. I AM TAKING MY CAR TO THE FORD DEALER REGARDING THIS ISSUE. *TR

Mileage: 80,787

I WAS PULLING OUT OF A RESTAURANT PARKING LOT AND THE POWER STEERING WARNING CAME ON AND THE ADVANCE TRAC WARNING CAME ON. POWER STEERING THEN WENT OUT. I WAS LUCKY THAT I WASN'T GOING AT A HIGHER SPEED. I WOULD HAVE WRECKED. I LOOKED UP POWER STEERING WARNING ON 2011 FORD FUSION , AND TO MY ASTONISHMENT, THERE HAVE BEEN NUMEROUS COMPLAINTS. THIS IS THE 1ST FORD THAT I HAVE OWNED. I BOUGHT A FORD BECAUSE THEY DIDN'T TAKE A BAILOUT FROM THE GOVERNMENT. I DON'T KNOW IF I WILL BE A REPEAT FORD BUYER OR NOT. FORD NEEDS TO STEP UP AND RECALL FOR THIS ISSUE BEFORE PEOPLE GET KILLED!!! *TR

Mileage: 116,000

MY FUSION IS ONE OF THE MANY SUFFERING FROM THE ELECTRONIC POWER STEERING ASSIST FAULT (EPSAF). FORTUNATELY, THE FAILURE CAME AT STARTUP AND NOT WHILE DRIVING DOWN THE FREEWAY. THE FIRST TIME IT HAPPENED, I WAS ABLE TO TURN THE CAR OFF TO RESET IT. THE NEXT MORNING THE EPSAF FAILED AT STARTUP AND I WAS NOT ABLE TO RESET IT. *TR

Mileage: 120,000

MY POWER STEERING ASSIST FAILED ALONG WITH ADVANCE TRAC. THIS HAS BEEN A COMPLETE NUISANCE NOT TO MENTION A RIDICULOUS AMOUNT OF MONEY TO HAVE REPLACED. NORTH BROTHERS FORD HAS QUOTED ME OVER $2,000.00. I AM NOT LEFT WITH A CHOICE BUT TO FIX THE VEHICLE. I HAVE READ NUMEROUS REVIEWS THAT MANY OTHERS HAVE POSTED IN REGARDS TO THIS DEFECTIVE PART. PLEASE HAVE FORD MOTOR COMPANY RECALL THIS VEHICLE AND HAVE THIS PROBLEM FIXED. ~A VERY UNSATISFIED FORD OWNER *JS

Mileage: 70,420

TWICE NOW MY VEHICLE HAS LOST POWER STEERING WHILE DRIVING. THE LIGHTS SUDDENLY COME ON SAYING "SERVICE POWER STEERING NOW" "SERVICE ADVANCETRAC". I COMPLETELY LOSE POWER STEERING WHICH MAKES THE CAR VERY UNSAFE AT ANY SPEED. THIS TIME I HAD MY 3 OF MY CHILDREN IN THE CAR WITH MY WIFE AND MYSELF. I AM AFRAID TO DRIVE THE CAR NOW AND I DON'T HAVE $1500 TO $2000 LAYING AROUND TO FIX THIS. I CAN'T BELIEVE FORD IS NOT OWNING UP TO THIS PROBLEM. I HAVE READ ALL THE OTHER COMPLAINTS, THIS IS OBVIOUSLY A MANUFACTURING DEFECT AND FORD SHOULD BE HELD 100% ACCOUNTABLE. *TR

Mileage: 60,540

NOT SURE OF THE EXACT DATE OF THE FIRST TIME THIS HAPPENED BUT I PUT IN THE CORRECT MONTH, HOWEVER THE SAME PROBLEM HAS HAPPENED AGAIN JUST FRIDAY FEB. 13, 2015 LESS THAN A YEAR FROM THE FIRST TIME IT HAPPENED. WHILE DRIVING DOWN THE ROAD THE POWER STEERING ON THE CAR JUST WENT OUT WITHOUT WARNING, THIS TIME THERE WAS ICE ON THE ROAD AND I HAD MY 8YR OLD CHILD ON THE CAR. I DID NOT HAVE TO PAY DUE TO THE CAR STILL BEING UNDER WARRANTY AND SEEING THAT IT HAS BEEN LESS THAN A YEAR BEING REPAIRED I HOPE IT IS STILL COVERED. THERE HAS TO BE A PROBLEM WITH THIS SYSTEM AND I HOPE FORD MOTOR COMPANY AND/OR THE MAKER OF THIS PART FIND A WAY TO FIX IT. I HAVE OWNED FORDS/MERCURYS MOST OF MY DRIVING LIFE AND NEVER HAD A SERIOUS PROBLEM LIKE THIS. *TR

Mileage: 90,000

AS I WAS PULLING INTO A GAS STATION TO GO INSIDE THE ADVANCETRAC AND STEERING PUMP IS LOW ALERT CAME ON. I PULLED INTO A PARKING SPOT AND GOT OUT. WHEN I CAME BACK OUT AND STARTED THE CARD I WAS NOT ABLE TO TURN MY WHEEL. IT WAS LOCKED. I HAD TRIED TO SHUT OFF ENGINE SO IT CAN RESET AND UNPLUG THE BATTERY AND CHECK THE FUSE. MY STEERING WHEEL STILL DID NOT MOVED. I HAD IT TOWED TO THE FORD DEALERSHIP AND THEY DID A DIAGNOSTIC ON IT AND IT IS THE STEERING GEAR AND LOWER CONTROL ARMS THAT ARE MALFUNCTIONING AND THEY ALSO SAID THE CONTROL BOARD MIGHT HAVE TO BE REPLACED. I WISH I HAD MORE TIME AHEAD WARNING THAN JUST 5 MINUTES BEFORE MY CAR BROKE DOWN. WHAT WOULD HAVE HAPPENED IF I WAS ON THE HIGHWAY AND COULD NOT TURN MY CAR. *TR

Mileage: 105,000

I PLACED MY CAR IN REVERSE AND BEGAN TO BACK UP. THE STEERING LOCKED UP AND THE MESSAGE CENTER INDICATED POWER STEERING ASSIST FAULT. I TURNED THE CAR OFF AND RE-STARTED AND THE STEERING WAS NORMAL. I DROVE A FEW HUNDRED FEET DOWN THE ROAD AND THE STEERING LOCKED UP AGAIN. THIS TIME IT REMAINED LOCKED. IT WAS NOT EASY, BUT I WAS ABLE TO DRIVE TO A NEAR BY FORD DEALER. THEY SAID THE RACK AND PINION STEERING WENT BAD AND NEEDED TO BE REPLACED. I COMPLAINED THAT I HAVE HEARD THERE IS A POTENTIAL RECALL FOR THIS DEFECT. THE SERVICE WRITER TOLD ME DON'T BELIEVE EVERYTHING YOU HEAR. THE OUT OF POCKET COST TO ME FOR REPAIR WAS $1,929.44. I HAVE BEEN A FORD OWNER MOST OF MY LIFE, BUT WILL NEVER BUY ANOTHER ONE UNLESS FORD MAKES GOOD ON THIS OBVIOUS DEFECT. *TR

Mileage: 72,900

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE CHECK POWER STEERING AND STABILITY TRACTION CONTROL WARNING LAMPS ILLUMINATED. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL LOCKED AND WAS UNABLE TO BE TURNED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER WHO DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,200.

Mileage: 72,200

POWER STEERING WENT OUT WHEN DRIVING. HAD IT FIXED TO THE AMOUNT OF 1300.00 REPLACED THE RACK AND PINION STEERING. SIX MONTHS LATER WHILE DRIVING AGAIN THE POWER STEERING FAILED AGAIN. REPLACED THE RACK AND PINION AGAIN. NOT EVEN TWO WEEKS LATER, AND NOT HAVING DRIVEN IT NO MORE THAN FIFTY MILES, THE POWER STEERING FAILED AGAIN. THIS IS A SERIOUS PROBLEM. *TR

Mileage: 69,000

WITHOUT WARNING MY POWER STEERING FAILED. WITH DIFFICULTY I DROVE TO THE NEAREST FORD DEALERSHIP A SHORT DISTANCE AWAY. THE SERVICE ADVISOR TOLD ME THAT THE SUSPENSION CONTROL ARMS HAD WORN OUT AND RESULTED IN FAILURE OF THE STEERING GEAR ASSEMBLY. I WAS ABLE TO RECOVER THE CONTROL ARMS, HOWEVER, THE STEERING GEAR ASSEMBLY HAD ALL READY BEEN RETURNED TO FORD FOR CORE RECOVERY. WHEN THIS OCCURRED I WAS TRAVELING ON A PAVED ROAD AND EXPERIENCED NO UNUSUAL NOISE OR VIBRATION PRIOR TO THE FAILURE. THE POWER STEERING WARNING LIGHT CAME ON AT THE TIME OF THE FAILURE. I WAS NOT STRONG ENOUGH TO STEER THE VEHICLE AFTER THE POWER STEERING FAILED UNLESS THE VEHICLE WAS IN FORWARD MOTION. I HAVE THE REPAIR DOCUMENTS TO SUPPORT MY COMPLAINT. MY CAR IS IN EXCELLENT CONDITION AND HAS BEEN WELL MAINTAINED. THIS FAILURE APPEARS PREMATURE. *TR

Mileage: 46,000

I GOT AN ERROR ON MY DASH WHILE DRIVING TO CHECK POWER STEERING, I IMMEDIATELY CONTACTED MY AUTHORIZED FORD DEALER TO TAKE IT IN AND HAVE IT CHECKED OUT. IT WAS 9:30 OR SO 2-14-2015, THEY INFORMED ME TO BRING IT IN AT 10:30 AM TO BE CHECKED, AND THIS WAS THE VERY FIRST TIME TO RECEIVE THE ERROR, UNFORTUNATELY I COULD NOT MAKE TO THE DEALER BECAUSE THE STEERING WENT COMPLETELY OUT BEFORE EVEN GETTING IT THERE. IT IS HOWEVER AT THE DEALER FOR REPAIRS BUT AT MY OWN EXPENSE DUE TO MY CAR NOT BEING ON THE SAID RECALL LIST AND NEEDS A STEERING GEAR REPLACEMENT. I FEEL THAT IT DOES NEED TO BE ON THE RECALL LIST DUE TO THE FACT THAT I AM HAVING THE EXACT SAME ISSUE AS THE PENDING RECALL, LUCKILY ME AND MY CHILDREN WERE NOT ON THE INTERSTATE AND THE STEERING GO COMPLETELY AND CRASH, FOR NEEDS TO BE HELD ACCOUNTABLE AND I FEEL THEY SHOULD PAY FOR THE COST OF MY REPAIRS DUE TO THEIR FAULTY MANUFACTURING. THIS IS A VERY SERIOUS ISSUE AND MY FAMILY'S LIFE COULD HAVE BEEN AT STAKE. WHEN CONTACTING FORD ALL THEY CAN CONCLUDE IS THAT THEY ARE SORRY , MY VEHICLE IS NOT ON THE LIST AND GOOD LUCK, SOMETHING NEEDS TO BE DONE AND JUSTICE NEEDS TO BE SERVED AND BY JUSTICE MEANING MY VEHICLE ADDED TO THE LIST OF RECALLS AND MY REPAIR COSTS COVERED THIS COULD HAVE BEEN A FATAL CASUALTY AND THESE MANUFACTURERS OF THE VEHICLES RESPONSE IS SORRY THAT'S NOT GOOD ENOUGH, ARE THEY GOING TO TELL SOMEONE'S FAMILY IF THEY HAD LOST THEIR LIVES SORRY FOR YOUR LOSS BUT YOUR VEHICLE IS NOT ON THE RECALL LIST WHEN CLEARLY IT IS THE EXACT ISSUE THAT THE RECALL IS FOR. *TR

Mileage: 72,223

FIRST THE ADVANCE TRACK WARNING LIGHT CAME ON AND SERVICE POWER STEERING. NO PROBLEMS THE NEXT MORNING MY HUSBAND DROVE THE CAR TO THE GROCERY STORE AND THE SERVICE POWER STEERING NOW CAME ACROSS THE SCREEN, WHICH THEN THE STEERING JUST WENT OUT WITHOUT WARNING. THANK GOD HE WAS DRIVING BECAUSE ITS NORMALLY THE CAR I DRIVE MAKING THIS A VERY DANGEROUS SITUATION. NOW FORD IS TELLING ME THEY WILL NOT HELP WITH SERVICING THE PROBLEM AND ITS 2100 TO FIX.

Mileage: 53,000

WHY IS GM RECALLING STEERING FAILURE PROBLEMS FOR THE SAME TYPE OF PROBLEM I HAVE BEEN EXPERIENCING WITH THE FORD FUSION 2011? I UNDERSTAND FORD RECALLED A COUPLE OTHER MODELS BUT HAS NOT ADDRESSED THE FUSION STEERING FAILURE AND MANY ARE AWARE OF THE FUSION STEERING LOSS PROBLEM. COMPLAINTS & LAWSUITS HAVE BEEN FILED BUT NOTHING IS BEING DONE. *TR

Mileage: 56,000

STARTED THE CAR TO GO HOME FROM WORK AND THE DASH LIGHTS INDICATED "POWER STEERING ASSIST FAULT" AND IT WOULD NOT LET ME TURN STEERING WHEEL. I TURNED THE CAR OFF, TURNED IT BACK ON AND IT SHOWED UP AGAIN WHILE I WAS GOING ABOUT 10MPH SO I HAD TO STOP, TURN OFF THE ENGINE AND START IT UP AGAIN. I WAS ABLE TO GO HOME BUT THIS SAME THING HAS HAPPENED MANY TIMES BEFORE. THIS MALFUNCTION IS INCREDIBLY UNSAFE AND I WOULD HATE FOR IT TO HAPPEN AT HIGH SPEEDS OR WITH MY WIFE DRIVING. *TR

Mileage: 98,000

I WAS DRIVING AND A DING SOUND WAS PRESENTED SO I LOOKED AT THE DASHBOARD AND IT SAID POWER STEERING NEEDED. SO AS I WAS PARKING AND GOT OUT GOT BACK IN MY CAR AND CRANKED IT UP IT SAID POWER STEERING SERVICE NEEDED NOW AND AS I TOOK OFF TO DRIVE IT WAS HARD TO STEER THE WHEEL. *TR

Mileage: 65,423

WHEN BACKING OUT OF THE DRIVE WAY ATTEMPTED TO TURN AND STEERING WAS VERY DIFFICULT AND STEERING ASSIST FAULT WAS DISPLAYED ON THE INSTRUMENT CLUSTER. I WAS ABLE TO GET THE CAR BACK IN THE GARAGE AND TURNED THE CAR OFF. ABOUT TWO HOURS LATER MY HUSBAND CAME HOME FROM WORK AND LOOKED AT THE FUSES, DIDN'T FIND ANYTHING WRONG. HE STARTED THE CAR AND THE ERROR WAS GONE. I USED THIS CAR TO GET MYSELF AND MY CHILDREN AROUND TOWN. I DO NOT TRUST THIS CAR TO GET US TO OUR DESTINATION SAFELY WITH THIS TYPE OF AN ERROR BEING ERRATIC. WE JUST BOUGHT THIS CAR, HOW CAN IT BE HAVING SUCH MAJOR PROBLEMS AT SUCH LOW MILEAGE? *TR

Mileage: 35,000

WHEN PUTTING CAR IN REVERSE, POWER STEERING ASSIST LIGHT FLASHES AND THERE IS NO POWER STEERING. WHEN I TURN IGNITION OFF, THEN RESTART, IT IS OK. THIS INCIDENT HAS HAPPENED APPROX 1 OUT OF EVERY 7 STARTS DURING THE PAST WEEK. *TR

Mileage: 123,476

POWER STEERING ASSIST WENT OFF RESULTING IN THE LOSS OF POWER STEERING. TURNED CAR OFF RESTARTED AND IT WORKED AGAIN. *JS

Mileage: 70,000

2011 FORD FUSION HAS HAD MULTIPLE OCCURRENCES AT LOW SPEED EITHER PARKING OR BACKING IN REVERSE WHERE STEERING LOCKS UP AND A WARNING LIGHT FOR ADVANCE TRAC COMES ON AS WELL AS A WARNING MESSAGE ABOUT "POWER STEERING FAILED ASSIST." ABILITY TO STEER BECOMES VERY DIFFICULT. VEHICLE HAS UNDER 28,000 MILES ON IT AND HAS ALWAYS BEEN MAINTAINED BY FORD DEALERSHIP. FORD DEALER SAYS WARRANTY HAS "TIMED OUT" AND THE REPAIRS WILL COST $1,900 AND ARE NOT COVERED BY ANY WARRANTY SUPPORT. DIAGNOSED PART BY FORD DEALERSHIP IS REPLACEMENT NEEDED OF THE ELECTRONIC RACK AND PINION. A CASE NUMBER AND COMPLAINT WAS ALSO DOCUMENTED TO FORD MOTOR COMPANY IN DECEMBER 2014. *TR

Mileage: 26,935

WHILE DRIVING DOWN MY STREET AT 15 MPH POWER STEERING WENT OUT AND RECEIVED WARNING OF "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC." THERE WERE NO PRIOR ISSUES WITH THE STEERING AND THE VEHICLE IS DRIVEN DAILY. AFTER READING ALL OF THE COMPLAINTS I CAN NOT BELIEVE THAT A RECALL HAS NOT BEEN ISSUED BY FORD. THIS IS EXTREMELY DANGEROUS!! THIS IS MY FIRST FORD VEHICLE. PRIOR TO THIS I OWNED 8 TOYOTAS OVER THE YEARS. I WILL NOT PURCHASE ANOTHER FORD VEHICLE AFTER THIS EXPERIENCE. *TR

Mileage: 55,367

POWER STEERING WENT OUT WHILE EXITING THE FREEWAY AND ALMOST CAUSED AN ACCIDENT. HAS HAPPENED SEVERAL TIMES. *TR

Mileage: 54,543

WHILE DRIVING ON 12/21/14, A SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING LIGHTS CAME ON. I WAS ABLE TO GET HOME BUT THE FOLLOWING MORNING HAD NO POWER STEERING WHATSOEVER. LEO KAYTES FORD IN WARWICK, NY PERFORMED A SOFTWARE UPDATE WHICH SEEMED TO CORRECT THE ISSUE BUT SAID I WOULD NEED TO REPLACE THE PS SYSTEM AT A PRICE OF $2200 IF IT OCCURRED AGAIN. ON 1/28, THE SAME WARNING LIGHTS CAME OVER AN HOUR FROM HOME ON A BUSY HIGHWAY. I WAS JUST BARELY ABLE TO GET HOME AND LOST ALL POWER STEERING ALTOGETHER AS SOON AS I TURNED MY CAR OFF. THIS IS AN EXTREMELY DANGEROUS SITUATION THAT SEEMS TO IMPACT FORD FUSIONS FROM 2010 TO 2012. FORD NEEDS TO ISSUE A RECALL. *TR

Mileage: 90,000

TURNING CORNER TO PARK, LOSS OF POWER STEERING. SERVICE ADVANCETRAC LIGHT AND ALSO ANTI SLIP LIGHT CAME ON. I TOOK TO DEALER AND THEY JUST RESET CODES. WORKED FOR 3 DAYS ANDNTHEN TOTAL FAILURE OF ADVANCTRAC. SUBURBAN FORD NOW SAYS I NEED WHOLE NEW RACK AND PINION ASSEMBLY. LOOKS LIKE THIS IS A MAJOR ISSUE WITH UNITS. *TR

Mileage: 94,000

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,178.

Mileage: 70,178

VEHICLE WAS IN MOTION WHEN THE ABILITY TO STEER FAILED. AS I WAS TURNING INTO A SHOPPING CENTER THE STEERING FAILED. NEARLY MISSING IMPACT I WAS ABLE TO GET THE VEHICLE INTO A SAFE SPOT IN THE PARKING LOT. THIS WAS A COMPLETE COMPONENT FAILURE. DEALER IS CHARGING $1,811.95 TO MAKE THE REPAIR. CALLED FORD MOTOR COMPANY CUSTOMER SERVICE. THEY REFUSED TO PAY EVEN THOUGH THE CAR IS A 2011, FORD FUSION WITH ONLY 40,457 MILES. *TR

Mileage: 40,457

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING AND CHECK ADVANCE TRACK SYSTEM WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

Mileage: 87,000

I TOOK MY VEHICLE TO A DEALER FOR EVALUATION BECAUSE I GOT A "POWER STEERING ASSIST FAULT" ERROR MESSAGE. THE STEERING BECAME VERY STIFF AND I TURNED THE IGNITION OFF AND BACK ON AND WAS ABLE TO GET STEERING. THE DEALER TOLD ME THAT THEY WERE UNABLE TO DUPLICATE THE MESSAGE AND SAID THE STEERING WAS FINE. I TOLD THEM THAT THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND THAT IN FACT THERE WAS A CLASS ACTION LAWSUIT AGAINST FORD FOR IT. THEY CLAIMED NO KNOWLEDGE AND REPEATED THERE WAS NOTHING WRONG WITH THE STEERING. ON 12/30/14 I ATTEMPTED TO USE MY VEHICLE LATE IN THE AFTERNOON. I AGAIN GOT THIS MESSAGE AND WHEN TURNING THE WHEEL HEARD A TERRIBLE GRINDING/GROANING NOISE IN EITHER DIRECTION. TURNING OFF THE IGNITION AND RESTARTING DID NOT RESOLVE SO THE NEXT MORNING I CALLED A TOW TRUCK TO TAKE MY VEHICLE BACK TO THE DEALER. THIS TIME I WAS TOLD THERE IS INDEED A PROBLEM AND THAT I NEED A NEW STEERING RACK. MY REPAIR BILL WAS $1,821.48. HAD I BEEN ON THE ROAD WHEN THIS OCCURRED WHO KNOWS WHAT MIGHT HAVE HAPPENED. I THINK IT IS UNCONSCIONABLE THAT FORD IS AWARE OF THIS ISSUE BUT REFUSES TO ADDRESS IT. *TR

Mileage: 47,740

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE ELECTRICAL STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

Mileage: 103,000

TWICE NOW MY VEHICLE HAS LOST POWER STEERING WHILE DRIVING. THE LIGHTS SUDDENLY COME ON SAYING "SERVICE POWER STEERING NOW" "SERVICE ADVANCETRAC". THE FIRST TIME THIS HAPPENED THEY WERE ABLE TO RESET THE COMPUTER STATING IT WAS AN ISSUE WITH THE ELECTRONIC COMPUTER. NOW IT HAS HAPPENED AGAIN AND IT IS COMPLETELY UNSAFE. THIS IS NOT THE ONLY ELECTRICAL ISSUE I HAVE HAD WITH THIS CAR. ABOUT A YEAR AGO THE ELECTRONIC THROTTLE BODY SENSOR WENT ON IT. THIS WAS AN INTENSE SAFETY PROBLEM THAT WAS THANKFULLY RECALLED. FORD REALLY NEEDS TO REALIZE THE IMPLICATIONS OF ELECTRONIC ISSUES IN THIS VEHICLE. *TR

Mileage: 105,000

I WAS LEAVING SCHOOL AND PUT MY CAR IN REVERSE, A CHIME CAME ON AND A MESSAGE WAS SHOWN SAYING POWER STEERING ASSIST FAULT. I PUT IT BACK IN PARK AND TURNED IT OFF AND BACK ON AGAIN AND DROVE STRAIGHT HOME. THIS JUST HAPPENED AND BY READING THE COMMENTS I AM TERRIFIED TO DRIVE MY CAR ANYMORE, EVEN TO THE SHOP. I DO NOT MAKE ENOUGH MONEY TO PAY FOR THE MAINTENANCE. THIS IS DEFINITELY A SAFETY HAZARD AND NEEDS TO BE ADDRESSED RIGHT AWAY. THIS SOUNDS TO ME LIKE IT NEEDS TO BE A RECALL!!! IF IT HAPPENS WHILE I'M DRIVING I COULD BE LIABLE TO HIT SOMETHING OR SOMEONE ELSE AND MY CAR BE DAMAGED. I FEEL A RECALL IS VERY NECESSARY! *TR

LETTER FROM CONGRESSWOMAN SLAUGHTER ON BEHALF OF CONSTITUENT RE SAFETY CONCERNS WITH CERTAIN FORD AUTOMOTIVE PRODUCTS (ATTN: JOHN PELLITO). *SMD 2011 FORD FUSION. THE CONSUMER STATED HER SON WAS DRIVING, WHEN SUDDENLY THE VEHICLE BECAME DIFFICULT TO STEER. *JB

WITHOUT WARNING THE POWER STEERING STOPPED WORKING. I WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD. POWER ASSIST STEERING FAULT WAS INDICATED IN THE MESSAGE CENTER. I TURNED THE CAR OFF AND RESTARTED. THE POWER STEERING WAS WORKING AGAIN, SO I PROCEEDED DOWN THE ROAD ONLY TO HAVE THE SAME THING OCCUR A SHORT DISTANCE DOWN THE ROAD. FROM THAT POINT THE POWER ASSIST STEERING FAULT CAME BACK ON AND THE CAR HAS NO POWER STEERING. I'M THANKFUL I WAS NOT TRAVELING AT HIGHWAY SPEED BECAUSE THE VEHICLE IS EXTREMELY HARD TO STEER WITHOUT THE POWER ASSIST. *TR

Mileage: 72,509

I HAVE A 2011 FORD FUSION THAT STARTED HAVING POWER STEERING ISSUES TO WHERE I WOULD INTERMITTENTLY HAVE INCREASED STEERING RESISTANCE WHILE DRIVING. THIS WENT ON FOR A FEW WEEKS BUT I WAS STILL ABLE TO STEER THE CAR HOWEVER IT WAS A MAJOR ANNOYANCE. NO WARNING LIGHTS EVER CAME ON HOWEVER EVENTUALLY IT CAME TO WHERE WHEN I WENT TO START MY CAR THE WHEELS WOULD LOCK UP AND I COULD NOT TURN THE STEERING WHEEL AT ALL. AFTER RESTARTING OR WARMING MY CAR THE STEERING WOULD OCCASIONALLY COME BACK, BUT IT WAS EXTREMELY FRUSTRATING. I HAD NO CHOICE BUT TO TAKE IT TO MY FORD DEALERSHIP AND PAY THE $1500 TO HAVE THE STEERING RACK REPLACED. WITH 64000 MILES ON THE CAR THIS IS TRULY UNACCEPTABLE AND I'M HOPING AFTER A RECALL INVESTIGATION I WILL BE ABLE TO HAVE MY REPAIR COST REFUNDED. *TR

Mileage: 65,560

THE POWER STEERING IS NOT WORKING.THE VEHICLE IS HARD TO MAKE TURNS. I ONLY HAD THIS CAR ALMOST 3 YEARS AND I PURCHASED IT USED. THE POWER STEERING IS GONE AND I HAVE SEEN A LOT OF COMPLAINTS ABOUT THIS MODEL WITH POWER STEERING PROBLEMS. I KNOW THERE SHOULD BE SOME KIND OF RECALL ON THIS VEHICLE. I CAN NOT AFFORD TO HAVE THIS FIXED. I AM HOPING THAT YOU ALL WILL CHECK INTO THIS. IT IS UNSAFE. I AM CONSIDERING THE NEWS ABOUT THIS BECAUSE I KEEP GETTING THE RUN AROUND. I LOVE MY CAR AND I JUST CAN'T AFFORD TO HAVE IT FIXED BECAUSE OF THIS MECHANICAL PROBLEM.

THE STEERING COMPLETELY LOCKED UP IN DRIVEWAY, 3 PEOPLE TRIED TO TURN THE TIRES, STUCK AT 11 OCLOCK POSITION, WE COULD NOT TURN WHEELS, AND TOWED TO SHOP. THIS IS THE SHOP WRITING THIS.

Mileage: 39,310

I LOST POWER STEERING WHEN COMING DOWN MY STREET, IF I HAD BEEN ON OPEN HIGHWAY I HAVE NO DOUBT I WOULD HAVE CRASHED. NOW THE CAR SITS IN MY DRIVEWAY, BECAUSE I HAVE NO WARRANTY TO COVER THE NEEDED WORK, MY FIRST AND LAST FORD !!!!! *TR

Mileage: 62,538

WHILE DRIVING ON THE EXPRESS WAY THE CAR LOST POWER STEERING AND THE POWER STEERING FAILURE LIGHT CAME ON. BECAME ALMOST IMPOSSIBLE TO TURN THE VEHICLE. THE DASH MESSAGING SYSTEM READ SERVICE ADVANCETRAC. WE TRIED RESETTING EVERYTHING, TURNING THE CAR ON AND OFF, NOTHING FIXED IT SO WE ARE TAKING IT TO THE DEALERSHIP. BUT READ IT WAS A COMMON ISSUE AND WE BELIEVE IT SHOULD BE RECALLED SO SOMETHING LIKE THIS DOES NOT HAPPEN TO SOMEONE ELSE AND END IN A FATALITY. *TR

Mileage: 37,085

AS I WAS PULLING INTO MY DRIVEWAY THE POWER STEERING SHUT DOWN AND THE "POWER STEERING ASSIST DEFAULT" WARNING CAME ON. AT THAT POINT I WAS ALREADY IN MY DRIVEWAY BUT COULD NO LONGER STEER THE CAR AT ALL. NOW I CANNOT DRIVE THE CAR. *JS

Mileage: 72,000

THIS HAS HAPPENED A FEW TIMES IN MY FORD FUSION SEL. USUALLY I WILL BE DRIVING ABOUT 10-15 MPH, WHEN SUDDENLY THE POWER STEERING FAILS AND I GET A MESSAGE, ACCOMPANIED BY A LOUD BEEP, ON THE DASH, WARNING ME THAT IT HAS FAILED. THE CAR BECOMES ALMOST IMPOSSIBLE TO CONTROL WHEN THE STEERING FAILS. MOST OF THE TIMES IT FAILS, IT DOES IT WHILE TURNING INTO A PARKING LOT. A FEW TIMES IT HAS HAPPENED WHILE BACKING OUT OF A PARKING SPOT. THIS IS EXTREMELY DANGEROUS AND HIGHLY ANNOYING, SINCE I STILL OWE MONEY ON THIS CAR, AND I WAS PROMISED UP AND DOWN WHAT A SAFE, RELIABLE, AND AFFORDABLE CAR IT WAS. *JS

Mileage: 169,000

WHILE DRIVING, THE ADVANCE TRAC LIGHT CAME ON. THEN AN ERROR MESSAGE TELLING ME TO SERVICE POWER STEERING. THE WHEEL SUDDENLY BECAME HARD TO TURN WHILE DRIVING. THERE WAS NO ADVANCED WARNING. AS SOON AS THE LIGHT CAME ON, THE CAR BECAME DIFFICULT TO STEER. *JS

Mileage: 77,000

STEERING FAILURE ASSIST LIGHT CAME ON FIRST THING THIS MORNING AT 6:30AM. WAS WONDERING IF THIS HAS EVER BEEN A RECALLED PART FOR THE 2011 FORD FUSION. *JS

Mileage: 80,000

I DROVE TO WAL-MART IT WAS FINE BUT WHEN I LEFT WAL-MART I DROVE.BACK HOME THE SERVICE POWER STEERING AND ADVANTREC LIGHT CAME ON I HAD TO STRUGGLE TURNING.THE WHEEL THE FASTEST I WAS GOING WAS 35. *JS

Mileage: 48,576

WHILE DRIVING MY 2011 FORD FUSION SEL V6 ON DECEMBER 25TH, 2014, THE ADVANCE TRACK LIGHT CAME ON. IT STAYED ON UNTIL I PARKED THE CAR IN THE GARAGE ABOUT 10 MILES (15 MINUTES) LATER. TWO DAYS LATER, ON A TRIP FROM NORTH CAROLINA TO KENTUCKY, THE ADVANCE TRACK LIGHT CAME ON AGAIN. THIS TIME IT CAME ON AND STAYED AGAIN UNTIL THE CAR WAS PARKED AT THE FINAL DESTINATION IN KENTUCKY. IT STAYED ON FOR ABOUT 50 MILES +/-. LATER IN THE DAY, I GOT IN THE VEHICLE TO TAKE A SHORT TRIP TO THE GROCERY STORE. WHEN I STARTED DOWN THE ROAD, AT APPROXIMATELY 30 MPH, THE "SERVICE POWER STEERING" AND " SERVICE ADVANCE TRACK SYSTEM" ERROR CODES POPPED UP AND THE POWER STEERING JUST QUIT WORKING. I STILL HAD STEERING IN THE CAR BUT IT TOOK MOST ALL THE STRENGTH I HAD (AND I'M NO SMALL GUY) TO MUSCLE THE CAR TO THE SIDE OF THE ROAD AND GET IT STOPPED. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF MY WIFE, SON, OR DAUGHTER HAD BEEN DRIVING THE CAR AT THE TIME. I TOWED THE CAR HOME ON 12/28/14 AND SCHEDULED AN APPOINTMENT AT THE LOCAL FORD DEALER FOR 2 PM TODAY (12/29/14). *TR

Mileage: 87,000

I WAS DRIVING THE VEHICLE AND THE SKID/SLIDE LIGHT CAME ON. NOT MUCH LONGER THE POWER STEERING/ADVANCETRAC WARNING CAME ON AND I COMPLETELY LOST POWER STEERING, ALMOST RUNNING OFF THE ROAD. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. THE VIN WAS NOT AVAILABLE.

Mileage: 102,000

ON DECEMBER 19 I STARTED MY CAR AND TRIED TO DRIVE AWAY. HOWEVER, THE STEERING WHEEL APPEARED LOCKED. IT WOULD NOT BUDGE. I CUT THE CAR OFF AND RESTARTED IT, AND THE WHEEL THEN MOVED. THIS HAPPENED AGAIN ON DECEMBER 21, 25, AND 27, BUT ON THE 27, A MESSAGE APPEARED: "POWER STEERING ASSIST FAULT." ON DECEMBER 28, THE POWER STEERING WENT OUT WHILE I WAS DRIVING DOWN A NEARBY STREET. I HAD TO MANHANDLE THE STEERING WHEEL AND COAST TO A STOP. AGAIN I RECEIVED THE MESSAGE. *TR

Mileage: 28,884

I HAVE LOST POWER STEERING TWICE NOW. IT HAS ALWAYS BEEN WHEN I HAVE JUST STARTED MY CAR. I START THE CAR, BACK OUT OF A PARKING SPOT AND WHEN I PUT THE CAR IN DRIVE I LOSE POWER STEERING AND A POWER STEERING FAILURE LIGHT COMES ON. I HAVE BEEN ABLE TO DRIVE THE CAR TO A SAFE AREA AND TURN IT OFF AND RESTART THE CAR. THIS SEEMS TO RESET THE POWER STEERING. *TR

Mileage: 75,000

DRIVING SON TO SCHOOL ON SECONDARY ROAD WITH TURNS; LIGHT CAME ON INDICATING FAILURE OF THE POWER STEERING ASSIST AND THE POWER STEERING WENT OUT. HAD TO DRIVE SEVERAL HUNDRED FEET TO ATTEMPT TO GET THE VEHICLE OFF THE ROAD SAFELY. TURNED THE CAR OFF; THEN RESTARTED AND THE SYSTEM RESET. SECOND OCCURRENCE A FEW DAYS LATER WHEN IS STARTED THE VEHICLE. I PUT IT IN REVERSE AND AGAIN THE INDICATOR LIGHTS CAME ON WITH THE SAME ERROR MESSAGE. RESTARTED THE VEHICLE AND THE SYSTEM RESET. *TR

Mileage: 79,543

WHILE PILLING OUT OF A PARKING SPACE THE STEERING ASSIST FAILED MAKING THE VEHICLE DIFFICULT TO STEER. CAR HAD TO SIT AND BE RESTARTED BEFORE REGAINING STEERING. SINCE THE INCIDENT THERE ARE STEERING ASSIST WARNINGS ON THE DASH. THE PROBLEM APPEARS RANDOMLY AND VERY CONCERNED STEERING WILL BE LOST AT HIGH SPEEDS OR HIT SOMEONE OR SOMETHING AT LOW SPEEDS.

Mileage: 56,300

CALLED CARMX WHERE I PURCHASED THE CAR MANY TIMES..TO NO AVAIL I HAVE GOTTEN HELP. MY CAR NOW WON'T WORK. NO POWER STEERING. WAS BACKING OUT OF MY DRIVEWAY. *TR

Mileage: 95,000

I WAS DRIVING INTO A PARKING LOT AND MY POWER STEERING LIGHT CAME ON TO SERVICE SOON I PARKED MY CAR THEN WHEN I WENT TO LEAVE AND STARTED MY CAR, THE LIGHT WENT TO SERVICE NOW AND I HAD NO POWER STEERING AT ALL. I AM A COLLEGE STUDENT AND JUST BOUGHT THIS CAR LESS THAN 5 MONTHS AGO AND I AM VERY LUCKY THAT THIS DIDN'T HAPPEN ON MY WAY HOME WHILE DRIVING THROUGH THE MOUNTAIN AREAS I HAVE TO DRIVE THROUGH FROM COLLEGE OR I COULD HAVE HAD A FATAL OR SERIOUS ACCIDENT. I DON'T HAVE THE MONEY TO FIX THIS AND I BELIEVE FORD MOTOR COMPANY SHOULD RECALL AND REPAIR THIS SERIOUS ISSUE AND SINCE THERE IS SEVERAL COMPLAINTS. *TR

Mileage: 106,000

I WAS DRIVING MY VEHICLE ON THE HIGHWAY AT 60 MILES PER HOUR WHEN THE POWER STEERING WHEN OUT COMPLETELY. WHEN THIS HAPPENED I WAS AT A OFF RAMP EXIT AND HAD ALMOST ZERO STEERING I PANICKED AND TRIED TO GET OFF THE EXIT WHICH HAD A SHARP RADIUS TURN, I COULD NOT KEEP THE VEHICLE ON THE ROAD AND TRAVELED OFF INTO TO GRASS UNTIL I COULD SKID TO A STOP. IF THERE WOULD HAVE BEEN A DIFFERENT SITUATION OTHER THEN THE GRASS I WAS ABLE TO CRASH OFF INTO I OR SOMEONE ELSE COULD HAVE BEEN KILLED OR SERIOUSLY INJURED. IT TOOK EVERY BIT OF STRENGTH I HAVE TO TRY TO CONTROL THE VEHICLE TO KEEP IT FROM A VERY SERIOUS ACCIDENT, AS MY VEHICLE LOST STEERING I HAD TWO DASH WARNINGS THAT CAME ON. ADVANCED TRAC AND POWER STEERING BOTH QUIT WORKING. WITH THE RESEARCH I'VE DONE I THINK ITS A DISGRACE THAT FORD HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE NO WAY TO PAY OVER $2000 TO GET MY CAR OPERATIONAL AGAIN. I WILL NO DOUBT LOOSE MY JOB DO TO NOW NOT HAVING TRANSPORTATION. MY CAR ONLY HAS 48500 MILES ON IT. THANKS FORD *TR

Mileage: 48,500

MY VEHICLE LOST ITS POWER STEERING. A ERROR MESSAGE CAME UP "POWER STEERING ASSIST FAULT AND SERVICE AUTOTRAC.. I RESTARTED THE CAR HOPING IT WAS JUST A GLITCH IN THE SYSTEM,BUT IT WAS NOT. I HAD NO POWER STEERING. I TOOK IT TO THE FORD DEALER AND THEY TOLD ME IT WAS THE SENSOR THE COST OF THE REPAIR IS CLOSE TO $2000.00. I HAD NO CHOICE BUT TO GET IT FIXED AND IT WAS VERY COSTLY. I HAVE ASKED OTHER OWNERS OF THIS SAME VEHICLE AND A FEW OF THEM HAVE HAD THE SAME PROBLEM. THIS IS A DISGRACE THAT FORD DOES NOT SEE THIS AS A ISSUE FOR A RECALL. THIS IS MY LAST FORD VEHICLE. *TR

Mileage: 71,428

STARTING IN MID-OCTOBER 2014, WE STARTED EXPERIENCING OCCURRENCES OF POWER STEERING FAILURE WITH AN ODOMETER READING OF APPROXIMATELY 50,000 MILES. EACH OCCURRENCE WAS INTERMITTENT; TYPICALLY THE POWER STEERING ASSIST WAS DISABLED WHEN FIRST ENGAGING THE TRANSMISSION IN "DRIVE" FROM PARKED POSITION. AS A REMEDY, WE WOULD STOP THE CAR, TURN OFF THE ENGINE, AND RESTART THE IGNITION. THIS PROCEDURE WOULD REACTIVATE POWER STEERING ASSIST AND ALLOW NORMAL STEERING. HOWEVER, THE LAST POWER STEERING FAILURE IN MID-NOVEMBER LED TO A PERMANENT DISABLEMENT OF THE POWER STEERING, AS RESTART PROCEDURE FAILED. WE CONTACTED FORD DEALER TO NOTIFY OF THE PROBLEM, AND RECEIVED ESTIMATE OF $1500.00 FOR REPAIRS (VEHICLE'S STANDARD WARRANTY EXPIRED), AND DECLINED TO REIMBURSE THE REPAIR COST DUE TO NO RECALL. AFTER FURTHER DISCUSSIONS, DEALERSHIP AND FORD OFFERED COST SHARE; FORD WOULD BEAR 60% OF THE REPAIR COST WITH THE REMAINDER BY US. WE AGREED TO THE ARRANGEMENT; DEALERSHIP PERFORMED NECESSARY REPAIR (REPLACED STEERING GEAR INCLUDING ALIGNMENT) ON NOVEMBER 21, 2014 (ODOMETER READING OF 50,774 MILES) @ TOTAL OUT-OF-POCKET REPAIR CHARGES OF $583.44. WE BELIEVE THE VEHICLE'S POWER STEERING FAILURE WAS GROSSLY PREMATURE. ALTHOUGH OUT OF WARRANTY, WE BELIEVE THE POWER STEERING GEAR WAS DEFECTIVE, AND SHOULD BE COVERED BY A FORMAL RECALL OR EXTENDED WARRANTY. FURTHER, POWER STEERING ISSUE WAS NOT CAUSED BY EXCESSIVE WEAR AND TEAR, BUT WAS THE BY-PRODUCT OF A LATENT DEFECT BASED ON INFERIOR QUALITY. THIS POSES A SIGNIFICANT SAFETY HAZARD AS LOSS OF POWER ASSIST MAKES "MANUAL" STEERING EXTREMELY DIFFICULT FOR ANY DRIVER. OUR DRIVING HABITS HAVE BEEN REASONABLE, AND HAVE BEEN IN LINE WITH THE INTENDED PURPOSE OF THE AUTOMOBILE. BASED ON THE ABOVE, WE REQUEST FURTHER INVESTIGATION OF THIS CASE, AS WE BELIEVE OTHER FUSIONS OF THE SAME MODEL YEAR MAY BE SIMILARLY IMPACTED. *TR

Mileage: 50,000

WHILE DRIVING ON THE INTERSTATE AT 70 MPH THE STEERING WHEEL WENT FIRM AND THE POWER STEERING ASSIST WARNING STARTED FLASHING ON THE DASH. I HAD TO STRUGGLE TO GET TO THE CAR PULLED OVER, MUSCLED IT OVER WITH EVERYTHING HUMANLY POSSIBLE IN ME. I SHUT IT OFF, START IT AGAIN, WARNING HAD CLEARED, AND I CONTINUED TO DRIVE WITHOUT PROBLEMS. THIS AREA IS MOUNTAINOUS AND VERY DANGEROUS. THIS HAS OCCURRED 3 OTHER TIMES WHILE STARTING THE CAR. *TR

Mileage: 55,100

POWER STEERING FAILED. RECEIVED INDICATION OF ADVANCETRAC NEEDING SERVICE AS WELL AS POWER STEERING FAILURE. I HAVE NOTICED SOME ISSUES OF THIS NATURE FOR OVER ONE YEAR AND 15,000 MILES AS WHEN THE CAR IS FIRST STARTED AND PUT INTO REVERSE THERE WOULD BE, ON OCCASION, NO POWER STEERING AND I'D GET ADVANCETRAC NEEDS SERVICE WARNING. BY PUTTING THE CAR IN DRIVE I COULD SOMETIMES GET THE POWER STEERING BACK OR IF I SHUT THE ENGINE OFF AND RESTARTED. POWER STEERING COMPLETELY FAILED NOW AT 43,000 MILES AND I'VE BEEN TOLD BY THE FORD DEALERSHIP THAT THE MODULE AS WELL AS THE STEERING GEAR--THE WHOLE SYSTEM--HAS TO BE REPLACED PER DIAGNOSTICS. *TR

Mileage: 43,000

WHEN TURNING ON THE VEHICLE, I GET A "POWER STEERING ASSIST FAULT" ERROR MESSAGE. THE CAR LOSES POWER STEERING AND I AM NOT ABLE TO TURN THE WHEEL. *TR

Mileage: 38,000

POWER STEERING HAS GONE OUT AT LEAST 5 TIMES SINCE MARCH AT DIFFERENT RATES OF SPEED. WE HAVE BEEN FORTUNATE THAT NO ONE HAS BEEN HURT. ASKED THE FORD DEALERSHIP ABOUT A RECALL BUT WAS TOLD THERE WAS NOT ONE EVEN THOUGHT THIS IS A WIDESPREAD PROBLEM WITH 2010 TO 2012 MODELS. *TR

Mileage: 79,467

DRIVING DOWN THE ROAD, SUDDENLY MY DASHBOARD LIGHTS UP WITH BELLS & WHISTLES SAYING POWER STEERING SERVICE NOW. ALSO ADVANCE TRACK SERVICE NOW. THERE WAS NO CRASH (THANKFULLY). TRIED TO RESTART CAR, HOPEFULLY TO CLEAR OUT ERROR CODE BUT IT STILL SHOWS. NO POWER STEERING. WHEN WE TRIED TO GO HOME, IT TOOK BOTH MYSELF AND MY HUSBAND TO TURN THE WHEEL ONTO RESIDENTIAL STREETS AND OUR DRIVEWAY. THANKFULLY A FRIEND FOLLOWED US HOME TO AVOID AN ACCIDENT CAUSED BY LACK OF CONTROL IN STEERING. WITH ONLY HAVING THE CAR FOR A YEAR AND HAVING 57K MILES...IT SHOULD NOT HAVE THESE ISSUES! *TR

Mileage: 57,400

AS THE VEHICLE WAS BEING DRIVEN DOWN THE ROAD THE POWER STEER COMPLETELY WENT OUT MAKING IT EXTREMELY DIFFICULT TO CONTROL AND MANEUVER. I CALLED FORD CUSTOMER CARE AFTER LEARNING THERE HAS BEEN MULTIPLE PREVIOUS PROBLEMS WITH THE POWER ASSIST MOTOR. THE AGENT WAS POLITE AND CONCERN BUT OFFERED NO HELP ONLY TO SAY "SHE HADN'T RECEIVED ANY INFO FROM FORD ON ANY RECALLS". *TR

Mileage: 100,000

I WAS SLOWING TO MAKE A RIGHT TURN, POWER STEERING ASSIST FAILED, FORCING ME TO STEER MANUALLY ,WITH GREAT DIFFICULTY, TO SAFELY STOP. WARNING LIGHT CAME ON INDICATING POWER STEERING ASSIST FAILURE. I TURNED ENGINE OFF, THEN RESTARTED AND SYSTEM FUNCTIONED PROPERLY. RESEARCH ON THE INTERNET INDICATES I AM NOT THE ONLY CASE. FORD SHOULD ISSUE A RECALL FOR REPAIR OF THIS POTENTIALLY DANGEROUS FAILURE. *TR

Mileage: 28,063

POWER STEERING FAILED WHILE DRIVING. NO POWER UNTIL VEHICLE WAS SHUT OFF AND RESTARTED. *TR

Mileage: 59,524

WHILE DRIVING ONE SATURDAY EVENING OUT OF NO WHERE THE CAR IDLES DOWN TO ABOUT 5 MPH UNTIL IT STOPS , THE STEERING WHEEL AND GAS PEDAL LOCKS UP AND MY HUSBAND AND I ARE STUCK IN THE MIDDLE OF THE ROAD WITH TRAFFIC BEHIND US, THANKFULLY THERE WAS NO ACCIDENT. I THEN PUT THE CAR IN PARK, SWITCHED TO KEY BACK TO TURN IT OFF AND BACK ON TO TRY AND MOVE IT FROM THE ROAD TO THE GAS STATION THAT WE WERE RIGHT IN FRONT OF (THANK GOD). WE EVENTUALLY GOT THE CAR IN THE PARKING LOT AND NOTICED THE WRENCH LIGHT AND THE CHECK ENGINE LIGHT WERE BOTH ON. WE DID OUR RESEARCH AND FOUND OUT IT IS A PROBLEM CONCERNING THE THROTTLE BODY, IN WHICH I HEARD IS VERY COSTLY. THE PROBLEM STOPPED FOR ABOUT A WEEK THEN STARTED AGAIN AND HAPPENS RANDOMLY WHILE IN TRAFFIC, AGAIN THANK GOD NO ACCIDENT HAS OCCURRED. THIS CAR IS MY HUSBAND AND I ONLY MEANS OF TRANSPORTATION RIGHT NOW AND I AM 4&1/2 MONTHS PREGNANT SO WE NEED THIS CAR TO TRAVEL NOT ONLY TO AND FROM WORK BUT ALSO MY DOCTOR VISITS. I DON'T KNOW IF ANYONE ELSE HAS EXPERIENCED THIS PROBLEM BUT IT'S A HUGE SAFETY PROBLEM AND WE'VE ONLY HAD THE CAR FOR ABOUT 9 MONTHS. *TR

WHILE TURNING INTO A PARKING LOT THE STEERING BECAME VERY DIFFICULT. ONCE THE CAR WAS IN THE PARKING SPOT I NOTICED THAT SEVERAL WARNING LIGHTS HAD COME ON INCLUDING THE ADVANCED TRACK AND POWER STEERING LIGHTS. THE CAR WAS TURNED OFF THEN RESTARTED. THE ADVANCED TRACK LIGHT FLASHED WHILE THE POWER STEERING LIGHT STAYED ON. AT THAT POINT THE STEERING WHEEL COULD NOT BE TURNED AND THE CAR HAD TO BE TOWED TO A FORD DEALERSHIP. THEY ADVISED THAT THE ENTIRE RACK AND PINION ASSEMBLY HAD TO BE REPLACED. PRIOR TO THIS EVENT THERE WERE NO INDICATIONS OF A PROBLEM. *TR

Mileage: 61,275

WHILE DRIVING I RECEIVED AN ALERT TO SERVICE POWER STEERING AND ADVANCE TRAC. I DROVE 1 MILE AND PARKED AT MY HOME, 11/17/2014 STARTED THE VEHICLE TO GO TO WORK AND HAD NO POWER STEERING AT ALL. MY CAR IS UNDRIVEABLE AND IS BEING TOWED TO NEAR BY DEALERSHIP. *TR

Mileage: 85,657

THE POWER STEERING ASSIST DEFAULT HAS GONE OUT ON MY CAR CAUSING MY WHOLE STEERING TO LOCK UP IT HAS DONE IT MORE THAN ONCE EVEN AS I WAS TURNING IN A INTERSECTION. *TR

Mileage: 57,000

AS WE WERE DRIVING HOME TONIGHT FROM WALMART MY DISPLAY SAID SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC AND WE LOST ALL POWER STEERING THANK GOD MY HUSBAND WAS DRIVING BECAUSE THERE WAS NO WAY I COULD HAVE BEEN ABLE TO CONTROL THE VEHICLE. IT WAS THE SCARIEST THING THAT HAS EVER HAPPENED TO ME IN A VEHICLE ALONG WITH OUR 6 YEAR OLD DAUGHTER. WE WERE IN THE MIDDLE OF A SHARP TURN IF I HAD BEEN DRIVING WE SURELY WOULD HAVE WENT OVER AN EMBANKMENT. *TR

WAS DRIVING AND MY POWER STEERING STOPPED WORKING. DASH INDICATES POWER STEERING ASSIST FAULT. SERVICE AUTOTRAC. I HAVE NO POWER STEERING AND IT IS EXTREMELY HARD TO TURN MY STEERING. I HAVE NOTICED THAT THIS IS A PROBLEM WITH MULTIPLE FUSION OWNERS AND THE CAR IS QUITE NEW TO BE HAVING SUCH A SERIOUS PROBLEM. NOT BEING ABLE TO STEER OR CONTROL YOUR VEHICLE SEEMS VERY DANGEROUS. *TR

Mileage: 74,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE SERVICE POWER STEERING LIGHT ILLUMINATED AND THE STEERING WHEEL LOCKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS NOT AVAILABLE.

Mileage: 67,000

PUT CAR IN DRIVE AND WENT TO BACK OUT OF DRIVE WAY. STEERING WHEEL WENT STIFF AND WARNINGS OF POWER ASSIST STEERING FAULT AND SERVICE ADVANCETRAC CAME UP. CAR HAS BEEN THIS WAY SINCE 11/12/2014 WITH NO CHANGES. *TR

Mileage: 90,100

WHILE DRIVING MY 2011 FORD FUSION, MY POWER STEERING SUDDENLY MALFUNCTIONED AND STOPPED WORKING. A MESSAGE ON THE SERVICE DASHBOARD STATED "SERVICE ADVANCETRAC SYSTEM". THIS OCCURRED WHILE TURNING THE CAR. MY CHILDREN WERE IN THE CAR AND AN ACCIDENT COULD HAVE OCCURRED. THE CAR IS VERY DIFFICULT TO TURN WITHOUT THE ASSISTED POWER STEERING. I'VE REVIEWED THE INCIDENT ON SEVERAL WEB SITES AND REQUIRE ASSISTANCE FROM THE NHTSA IN ADVISING FORD TO LOOK INTO THE ISSUE AND TO TAKE ACTION TO REPLACE THIS APPARENT DEFECT. PLEASE VISIT THESE SITES FOR ADDITIONAL CONCERNS. HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8411-SERVICE-ADVANCETRAC-AND-POWER-STEERING-FAILURE/ HTTP://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2011/STEERING/POWER_STEERING_FAILURE.SHTML THANK YOU FOR REVIEWING. *TR

Mileage: 73,000

STARTED MY 2011 FUSION TO GO HOME AFTER WORK TODAY. GOT "POWER STEERING ASSIST FAULT" IN INFORMATION WINDOW. FOUND POWER STEERING WAS INDEED NOT WORKING. TURNED CAR OFF AND RESTARTED. DIDN'T GET WARNING THIS TIME. DROVE 10 MINUTES TO HOME WITH NO FURTHER ISSUES. VERY NERVOUS ABOUT IT HAPPENING AGAIN AT THE WORST TIME. AFTER SEEING SO MANY COMPLAINTS HERE, FORD DEFINITELY NEEDS TO ADDRESS THIS PROBLEM. I'M NOT REALLY CONVINCED THAT THE GEARBOX REPLACEMENT IS THE "FIX". *TR

Mileage: 103,000

TL-THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING LEFT HAND, THE STEERING WHEEL BECAME SEIZED AND THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE CONTACT WOULD HAVE TO SHUT THE VEHICLE OFF AND RESTART TO RESUME NORMAL. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. NE

Mileage: 44,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

ABOUT 3 WEEKS AGO I WAS DRIVING ON HIGHWAY 60MPH SERVICE POWER STEERING AND SERVICE ADVANCE TRAC POPPED UP IN MY MESSAGE CENTER I STOPPED AT STORE WENT IN THEN CAME OUT NOT EVEN 5 MINS LATER CRUNK CAR UP THEN IT SAID SERVICE POWER STEERING NOW TRIED TO TURN AND THE WHEEL WAS REAL TIGHT. I'VE TRIED EVERYTHING CUTTING IT OFF DISCONNECT BATTERY ETC NOTHING WORKED THIS IS RIDICULOUS JUST GOT CAR A MONTH AGO PLUS HAVE TWO SMALL BOYS TWO MONTHS N THREE YEARS OLD JUS BY THE GRACE OF GOD THEY WASN'T WIT ME CAUSE THAT'S DANGEROUS SOMETHING GOT TO HAPPEN. *TR

Mileage: 110,000

AS I WAS MAKING A LEFT TURN AFTER STOPPING AT A STOP SIGN, THE STEERING WHEEL LOCKED AS I WAS MIDWAY THROUGH THE TURN. I COULD NOT MOVE THE STEERING WHEEL AT ALL. I WAS ABLE TO STOP THE CAR THUS AVOIDING A CRASH. AT THE SUGGESTION OF THE MOTORIST BEHIND ME WHO STOPPED TO ASK WHAT THE PROBLEM WAS, I THEN TURNED OFF THE ENGINE AND RESTARTED THE CAR. THE STEERING THEN WORKED. A DAY LATER, AS I WAS DRIVING AT NIGHT, THE HEADLIGHTS WOULD NOT TURN TO BRIGHT. THE NEXT DAY, THE PROBLEM DID NOT REOCCUR. *TR

Mileage: 52,353

WHEN PUTTING VEHICLE IN REVERSE TO BACK OUT OF DRIVEWAY, THE POWER STEERING ASSIST FAULT ALERT SOUNDED AND THE VEHICLE LOST POWER STEERING. I SHUT VEHICLE OFF AND RESTARTED IT AND PUT IN REVERSE AND IT HAPPENED AGAIN. SHUT IF OFF AGAIN AND RESTARTED AND WAS ABLE TO DRIVE WITHOUT ALERT SOUNDING. HAPPENED AGAIN NEXT DAY, SO I CALLED FORD DEALER AND THEY SAID TO BRING IN FOR ANALYSIS. TOOK VEHICLE TO DEALER AND WAS TOLD THE RACK AND PINION NEEDED TO BE REPLACED. WAS TOLD THEY CLEARED THE CODES AND IT WOULD BE OKAY TO DRIVE. DROVE HOME FROM DEALER (35 MILES) AND NEXT DAY SAME THING HAPPENED WHEN BACKING OUT DRIVEWAY. WENT ONLINE AND FOUND THERE ARE NUMEROUS COMPLAINTS ABOUT THIS PROBLEM SOME HAPPENING WHEN VEHICLE HAD LOW MILEAGE. THIS PROBLEM COULD BE DANGEROUS BECAUSE SOME PEOPLE COMPLAINED ABOUT VEHICLE LOSING ALL POWER STEERING WHILE DRIVING. FORD NEEDS TO TAKE THESE COMPLAINTS SERIOUSLY AND THIS SHOULD BE A RECALL. MY SAFETY SHOULD BE A HIGH PRIORITY WITH FORD. I WILL HAVE TO PAY $1,300 TO REPLACE THESE PARTS. *TR

Mileage: 92,000

SON DRIVING SOUTHBOUND INTERSTATE 25 FROM GREELEY, CO TO DENVER, CO. POWER STEERING FAILED WITHOUT NOTICE. WARNING LIGHT ON DASH READS "SERVICE ADVANCE TRAC POWER STEERING ASSIST FAULT" . SON CONTINUED TO DESTINATION, TURNED VEHICLE OFF. ONCE RESTARTED, POWER STEERING RETURNED, BUT FAILED AGAIN ON RETURN TO GREELEY, CO. SAME WARNING LIGHT. SYSTEM WILL NO LONGER RESET. REVIEWED POSSIBLE CAUSES ON LINE AND FOUND NUMEROUS INCIDENTS IDENTICAL TO MINE. *TR

Mileage: 46,000

POWER STEERING FAILED NUMEROUS TIMES, THE LATEST OF WHICH WAS TODAY. USUALLY IT HAPPENS WHEN JUST DEPARTING THE DRIVEWAY, BUT IT ONCE HAPPENED WHILE MOVING ON A STREET - IT'S SCARY. I UNDERSTAND THE POWER STEERING IS ELECTRICAL. I HAD TO REPLACE THE BATTERY A COUPLE MONTHS AGO AND I THOUGHT THAT MIGHT HAVE TAKEN CARE OF THE PROBLEM, BUT IT HAS RECURRED WITHIN THE LAST COUPLE OF WEEKS. I BOUGHT THE CAR USED AND PURCHASED THE EXTENDED WARRANTY WHICH IS STILL IN EFFECT, BUT THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM SO NO CURE WAS ABLE TO BE UNDERTAKEN. THE DEALER SAID IF WE WANTED TO, THEY COULD REPLACE THE STEERING MECHANISM FOR ABOUT $2,000 WHICH WE DECLINED. *TR

Mileage: 40,000

WHILE DRIVING MY 2011 FORD FUSION I LOST ALL POWER STEERING TO THE VEHICLE. I COULDN'T CONTROL THE STEERING AND IMMEDIATELY TURNED THE VEHICLE OFF TO SEE IF THIS RESOLVED IT. THIS HAPPENED TWO OTHER TIMES, AND THE ISSUE RESOLVED ITSELF AFTER I TURNED OFF THE VEHICLE AND TURNED IT BACK ON. THIS LAST TIME WAS A DIFFERENT STORY. THE POWER STEERING WENT COMPLETELY OUT, AND IT HAS NEVER COME BACK. I WAS DRIVING TO A RESTAURANT, AND GOT MY VEHICLE PARKED OKAY, AND I THOUGHT THAT THE PROBLEM WOULD BE RESOLVED AFTER I TURNED IT OFF AND BACK ON. THIS TIME IT DIDN'T. I HAD TO HAVE MY VEHICLE TOWED HOME! (THIS WAS THE OCCURRENCE ON OCTOBER 28, 2014. I HAVE HAD MY BATTERY CHECKED TO MAKE SURE THAT IT IS NOT LOSING POWER, BUT THE POWER STEERING IS STILL OUT! I'VE SEEN LOTS OF REPORTS ABOUT THIS, AND AM HOPING FOR A RECALL. I CANNOT AFFORD TO GET THIS FIXED IF IT COSTS AS MUCH AS SOME OF THE OTHER POSTS SAY (UPWARDS OF $2,000.00 TO FIX IT) FORD NEEDS TO HELP ALL OF THESE CUSTOMERS NOW! *TR

Mileage: 22,000

I BOUGHT THIS 2011 FORD FUSION WITH 42,331 MILES. THE NEXT DAY AFTER PURCHASING IT I STARTED IT AND PULLED IT OUT OF THE GARAGE. THERE WAS NO POWER STEERING. A POWER STEERING ASSIST LIGHT WAS FLASHING. I PUT THE CAR INTO PARK AND KILLED THE MOTOR. WHEN I STARTED THE CAR AGAIN EVERYTHING WAS FINE. I CALLED TO ASK ABOUT IT AND THEY TOLD ME I MIGHT HAVE JUST PUT THE CAR INTO DRIVE TOO QUICK NOT LETTING EVERYTHING BOOT UP. THAT WAS ALL IN GOOD BUT 2 DAYS LATER IT HAPPENED AGAIN AND IT NEVER WENT OFF. I HAD NO POWER STEERING. I TOOK THE CAR IN AND HAD IT WORKED ON. THEY REPLACED THE POWER STEERING. 1400 DOLLARS LATER I READ ALL THE OTHER COMPLAINTS ABOUT THE SAME THING AND WONDER HOW LONG IT WILL BE BEFORE THIS NEW STEERING WILL GO OUT. FORD IF YOU HAVE A PROBLEM STEP UP AND DO THE RIGHT THING BEFORE SOMEONE REALLY GETS HURT.

Mileage: 42,331

WHILE EXITING THE HIGHWAY MY CAR SUDDENLY BECOME EXTREMELY HARD TO STEER MY WIFE, CHILD AND MYSELF WHERE IN THE CAR AT THE TIME. I HAVE BAD THE CAR LOOKED AT THE CAN NOT FIND ANYTHING WRONG WITH THE RACK ASSEMBLY. *TR

Mileage: 65,000

POWER STEERING ASSIST FAULT. OVER THE LAST 3 MONTHS, HAVE HAD MULTIPLE RANDOM POWER STEERING ASSIST FAULTS. BY SHUTTING DOWN VEHICLE AND RESTARTING, THESE HAVE CLEARED IN THE PAST, BUT ON NOV.2, 2014, UPON START OF VEHICLE, POWER STEERING ASSIST FAULT OCCURRED AND WOULD NOT CLEAR. WAS FORCED TO DRIVE CAR HOME WITHOUT POWER STEERING AND ALMOST CRASHED MULTIPLE TIMES. IN ADDITION, THIS FAULT SOMETIMES HAS OCCURRED AT SAME TIME AS ADVANCETRAC WARNING. APPEARS THAT WHATEVER ELECTRICAL DEVICE IS FAILING IS RELATED TO BOTH SYSTEMS. *TR

Mileage: 95,000

THE FIRST TWO TIMES, I WAS BACKING OUT OF A SPACE AND THEN START TO TURN THE WHEELS WHILE DRIVING AWAY AND THE STEERING LOCKS. I CAN DRIVE BACK FORWARD INTO THE SPACE, THEN TURN OFF THE CAR AND TURN IT BACK ON AND THINGS ARE FINE. THE THIRD TIME, I WAS SIMPLY TURNING OUT OF MY SUBDIVISION AND THE STEERING LOCKED AGAIN. *TR

Mileage: 34,000

WHILE DRIVING TO DOCTORS APPOINTMENT, ELECTRIC POWER STEERING FAILED AND CAUSED EXTREME DISCOMFORT TO RIGHT WRIST WITH EXISTING DISABILITY; WHICH REQUIRES POWER ASSISTED STEERING. *TR

Mileage: 125,000

MY WIFE WAS DRIVING THEN CAR SHE WENT INTO A PARKING LOT AND THE POWER STEERING WENT OUT. NOW SHE HAS TO DRIVE THE CAR ANOTHER FORTY FIVE MILES TO OUR HOUSE WITH THE BABY AND MY YOUNGER SON AND I WORRY FOR THEIR SAFETY. *TR

Mileage: 953,752

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,717. UPDATED 12/17/14*LJ UPDATED 6/2/2015 *JS

Mileage: 51,717

DRIVING AND POWER STEERING GOES OUT AND AM UNABLE TO STEER VEHICLE WARNING LIGHTS COME ON STATING ADVANCE SERVICE TRAC AND POWER STEERING. HAS HAPPENED 3 TIMES FIRST TIME POWER STEERING CAME BACK ON AFTER CAR SHUT OFF. NEXT 2 CAR WAS TAKEN TO FORD. *TR

Mileage: 80,000

THE POWER STEERING ASSIST IS FAILING. IT WILL CONTINUALLY FAIL AND VEHICLE IS HARD TO STEER/CONTROL. NUMEROUS COMPLAINTS THIS VEHICLE NEEDS TO HAVE A RECALL ISSUED. *TR

Mileage: 60,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING VAULT LIGHT ILLUMINATED. THE DEALER STATED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 7/9/15*CN

Mileage: 90,000

FIRST, WE RECEIVED A "POWER STEERING ASSIST FAILURE" MESSAGE FOLLOWED BY A "SERVICE ADVANCETRAC" MESSAGE. THEN THE POWER STEERING WENT OUT AND THE CAR BECAME EXTREMELY DIFFICULT TO CONTROL. I AM THANKFUL THAT MY WIFE WAS NOT DRIVING AT THE TIME; I DON'T KNOW THAT SHE WOULD HAVE HAD THE STRENGTH TO MAINTAIN CONTROL AND MANEUVER THE CAR SAFELY TO THE SIDE OF THE ROAD. *TR

Mileage: 70,000

I WAS GOING APPROXIMATELY 60 MPH AND THE POWER STEERING WENT AWAY. I PULLED OVER AND TURNED OFF THE CAR AND RESTARTED AND IT WAS FINE. *TR

Mileage: 69,000

WHILE DRIVING WITH MY FAMILY MY SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING LIGHTS CAME ON. AFTER WE GOT HOME AND WENT TO GO BACK OUT LATER OUR POWER STEERING WAS COMPLETELY GONE. CAR ISN'T DRIVABLE AS IT HAS NO POWER STEERING AT ALL. VERY DANGEROUS SITUATION MY FAMILY WAS PUT INTO BY THIS PROBLEM!! *TR

Mileage: 66,896

STARTED UP THE CAR AND THE POWER STEERING ASSIST FAILURE WARNING LIGHT CAME ON. WAS UNUSABLE TO STEER THE CAR AT ALL. *TR

Mileage: 55,100

I WAS DRIVING WITH MY TWO CHILDREN GOING APROX 25 MPG, I ATTEMPTED TO TURN RIGHT INTO A PARKING LOT, AND POWER STEERING WAS COMPLETELY LOST. I THEN DROVE TO WORK APROX 20 MILES WITH NO POWER STEERING. I TOOK MY CAR INTO THE FORD DEALERSHIP, THEY SPENT 4 DAYS TRYING TO DETERMINE WHAT THE ISSUE WAS, AND ULTIMATELY DECIDED THE ENTIRE POWER STEERING NEEDED TO BE REPLACED, AT A COST OF $1900.00. BEING A SINGLE PARENT, AND ONLY ONE VEHICLE, I WAS LEFT NO CHOICE BUT TO PAY AND GET THE CAR FIXED. *TR

Mileage: 72,000

STEERING POWER ASSIST COMPLETELY FAILED WHEN VEHICLE WAS STARTED, FLASHED MESSAGES FOR POWER ASSIST FAILURE AND ADVANCETRAK NEEDS TO BE SERVICED. CAR WAS PARKED AT TIME OF FAILURE, THE CAR WOULD BE UNDRIVABLE FOR MOST AS THE FORCE REQUIRED TO TURN THE WHEEL WITHOUT ASSIST REQUIRES GREAT EFFORT. HAD THIS OCCURRED SUDDENLY WHILE THE CAR WAS IN MOTION AS OTHERS HAVE REPORTED MY WIFE WOULD MOST LIKELY NOT HAVE BEEN ABLE TO STEER THE VEHICLE TO A SAFE STOP LOCATION. FURTHER, THE COST TO REPAIR THIS ISSUE IS OVERWHELMING, DEALER ADVISED OVER $1700.00 OUT OF POCKET WITH NO SUPPORT FROM FORD ON THIS 3 YEAR OLD VEHICLE DESPITE THE NUMBER OF COMPLAINTS CURRENTLY FILED ON THIS SPECIFIC ISSUE WITH THIS VEHICLE. FILING THIS COMPLAINT TO DOCUMENT ANOTHER OCCURRENCE OF THIS ISSUE TO THE NHTSA IN SUPPORT OF OTHER OWNERS WHO HAVE OR WILL EXPERIENCE THIS PROBLEM. *TR

Mileage: 50,850

THE POWER STEERING HAS GONE OUT NOW A FEW TIMES. EACH TIME THE CAR HAS TO BE PLACED IN PARK, SHUT OFF AND TURNED BACK ON FOR IT TO BE RESET. IT JUST HAPPENED AGAIN AT 91, 777 MILES. ENOUGH IS ENOUGH AND THIS SHOULD BE ADDRESSED BEFORE SOMEONE GETS KILLED. MY WIFE WAS DRIVING THIS TIME ON A FAIRLY BUSY ROAD WITH OUR DAUGHTER. *TR

Mileage: 10,383

I GOT IN MY CAR AFTER WORK AND THERE WAS DINGING AND A NOTIFICATION APPEARED ON THE DASH THAT MY POWER STEERING NEEDED SERVICE NOW. I COULD NOT MOVE MY WHEEL OR STEER AT ALL. AFTER TAKING IT IN TO THE SERVICE STATION I WAS TOLD THE MY ELECTRONIC STEERING GEAR HAD MALFUNCTIONED, I BELIEVE THEY REFERRED TO IT AS THE EPAS SYSTEM. IT IS A COMPLETE MALFUNCTION OF THE POWER STEERING SYSTEM AND I AM LUCKY THAT I WAS NOT DRIVING THE VEHICLE WHEN IT WENT OUT. *TR

Mileage: 53,000

WHILE DRIVING TO WORK ALL OF A SUDDEN MY ADVANCE TRAC LIGHT WENT ON AND THERE WAS NO STEERING AT ALL. ALL THE LIGHTS WENT DEAD AND I HAD TO STOP IN THE MIDDLE OF THE STREET. I TRIED TO GET THE CAR TO THE SIDE OF THE ROAD BEFORE STOPPING BUT WASN'T ABLE TO MANEUVER IT, IT WAS TOO HARD TO STEER. AFTER STOPPING SHORT I FINALLY WAS ABLE TO FORCE THE STEERING WHEEL TO TURN AND MOVED TO THE SIDE OF THE ROAD. I READ THE MANUAL AND IT SAID TURN OFF THE CAR AND RESTART, I DID AND NOTHING HAPPENED. I CALLED AAA AND THEY TOWED ME TO FORD IN TOMS RIVER, NJ. IT COST ME $2,152.14 FOR THE STEERING RACK TO BE REPLACED AS WELL AS HAVING MY CAR FOR 6 DAYS AND HAVING TO RENT A CAR FOR ADDITIONAL COSTS. *TR

Mileage: 61,514

WHILE DRIVING INTO WORK, MY POWER STEERING LOCKED, MY "ADVACETRAC" WARNING LIGHT CAME ON, AND MY DASHBOARD TEXT BLOCK STATED "POWER ASSIST FAILURE." THANKFULLY, TRAFFIC WAS LIGHT AND I WAS ABLE TO MUSCLE MY CAR ONTO THE SIDE OF THE ROAD. I TURNED IT OFF AND BACK ON AGAIN, AND THE POWER STEERING WORKED. A LITTLE OVER A MONTH LATER (OCTOBER 15), THE POWER STEERING FAILED AGAIN, THIS TIME WHILE I WAS TRYING TO PARK. TURNING THE VEHICLE OFF, THEN BACK ON AGAIN CORRECTED THE PROBLEM. I HAVE SPOKEN WITH A FORD DEALER, WHO ADVISED ME THAT UNLESS THE PROBLEM EXISTS WHEN I BRING THE VEHICLE IN, THERE'S NOTHING THAT CAN BE DONE. THIS HAS NOW HAPPENED THREE TIMES (THE FIRST TIME ABOUT A YEAR AGO), AND THIS IS THE SECOND COMPLAINT I'VE FILED. SIMPLE INTERNET SEARCHES, AS WELL AS A SEARCH OF NHTSA COMPLAINTS INDICATES THIS IS A WELL-DOCUMENTED PROBLEM. I'M NOT SURE WHY IT HAS NOT YET BEEN ADDRESSED. *TR

Mileage: 38,500

MY DAUGHTER WAS KILLED IN A 2011 FORD FUSION WHEN SHE HIT A TREE THE POLICE ARE SAYING SHE FELL ASLEEP I DON'T BELIEVE THAT MY DAUGHTER'S WORKED NIGHT SHIFT FOR THE LAST SIX MONTHS AND THIS WAS HER DAILY SCHEDULE SHE WAS THE PERFECT DRIVER OF THE FAMILY TO DRIVE 17 HOURS STRAIGHT SHE DID ALL THAT ROAD TRIPS I BELIEVE SHE TRIED AVOID A DEER AND THEN LOST CONTROL OF HER VEHICLE THIS WAS A REALLY HORRIFIC CRASH EVERYTHING THAT WAS ON THE FRONT AND WENT IN TO THE CAR INCLUDING THE MOTOR THE FRONT TIRE THE BUMPERS EVERYTHING THE DRIVER SEAT WAS PUSHED ALL WAY BACK TO THE REAR SEAT I HOPE THIS CAR COULD BE INVESTIGATED I BELIEVE MY DAUGHTER LOST CONTROL OF THE STEERING AND THAT'S WHY SHE CRASHED. UPDATED 4/28/2015 *JS

GOT IN MY CAR TO START MORNING COMMUTE. ONCE I PULL OUT TO DRIVE THROUGH THE NEIGHBORHOOD THE STEERING SERVICE AND ADVANCE TRAC NOTIFICATION DISPLAYS ON THE DASH. I PULL INTO A GAS STATION TURN OFF THE CAR AND POP THE HOOD TO SEE IF ITS ANYTHING OBVIOUS. WHEN I TURN THE CAR BACK ON THE LIGHT IMMEDIATELY POPS UP SERVICE POWER STEERING NOW. AND I HAVE NO POWER STEERING FROM THIS POINT ON. *TR

Mileage: 114,000

PULLING OUT OF DRIVEWAY, MADE A LEFT HAND TURN TO MAIN ROAD, POWER STEERING LOCKED INTO PLACE, COULD NOT MOVE IT. HAD TO STOP CAR. HAPPENED WHILE DRIVING. TURNED CAR OFF ONCE IT WAS TURNED BACK ON IT WAS BACK TO NORMAL AGAIN AND WAS ABLE TO MOVE STEERING AGAIN. *TR

Mileage: 76,300

I WAS DRIVING AROUND 1:00 PM WHEN MESSAGE CAME ON DISPLAY INDICATING 'CHECK POWER STEERING NOW' AND NO LONGER HAD POWER STEERING. LUCKILY, I WAS DRIVING AT A LOW SPEED SO WAS ABLE TO SAFELY GET HOME. *TR

Mileage: 76,766

MY DAUGHTER WAS DRIVING A 2011 FORD FUSION THE STATE POLICE SAID SHE FELL ASLEEP BECAUSE SHE WORKED OVERNIGHT . YES SHE WORKS OVERNIGHT AND HAS BEEN DOING IT FOR 6 MONTHS . SHE WAS ON HER REGULAR SCHEDULE. AFTER DROPPING HER BOYFRIEND OFF WORK SHE WAS HEADING TO MY HOUSE ON A REAL POPULAR DEER ROAD . I BELIEVE SHE WAS SWERVING OFF THE ROAD TO TRY AN AVOID THE DEER AND LOST HER STEERING AND HIT A TREE . I KNOW MY DAUGHTER SHE WOULDN'T HAVE FELL ASLEEP. I HOPE TO GOD THIS COULD BE PROVEN ONE DAY .THE ENGINE TIRES EVERYTHING ON FRONT END WAS INSIDE THE CAR . I HAVE PIECES OF THE CAR THAT WAS LEFT THERE HER CREDIT CARD BIRTH CERTIFICATE WAS JUST LAYING ON THE GROUND . I HAVE PICTURES OF THE CAR SHOWING THE ENGINE AND TIRE IN THE CAR. *TR

WHILE DRIVING THE CAR, THE POWER STEERING LIGHT RANDOMLY FLICKERED AND THE FRONT WHEELS LOCKED. THE CAR STARTED TO MAKE A NOISE AND I COULD BARELY STEER THE CAR TO A SAFE AREA. I WAS ABLE TO PULL OVER AND SHUT THE CAR OFF. I DECIDED TO TURN THE CAR BACK ON AND THE MESSAGE HAD DISAPPEARED AND THE CAR STARTED TO WORK PROPERLY.IT WAS SO SCARY AND COULD HAVE BEEN FATAL. THIS WAS THE SECOND TIME THAT THIS HAS HAPPENED IN THE LAST 3 MONTHS AFTER SEEING THE DEALER AND CONSULTING ABOUT THIS PROBLEM. THE DEALER DIDN'T SEEM TO MAKE A BIG DEAL OUT OF THE ISSUE BUT IT IS A SERIOUS HAZARD TO MYSELF AND THE OTHER DRIVERS AROUND ME. *TR

Mileage: 63,960

DRIVING DOWN THE ROAD (CURVY) HEARD WARNING CHIME AND ELECTRICAL POWER STEERING ASSIST FAILURE SHOWED UP ON DASH READ OUT. VERY HARD TO STEER. TURNED ENGINE OFF AND IT RESET. HAPPENED 3 TIMES. TOOK CAR TO DEALER THEY REPLACED GEAR ASSY. NOT COVERED BY WARRANTY COST $1454.24. *TR

Mileage: 53,067

ONE MONTH AGO MY CAR READ DEFAULT IN POWER STEERING AND THE WHEEL WOULD NOT TURN. I COULD NOT DRIVE THE CAR. I TURNED OFF THE VEHICLE AND RESTARTED AND IT WENT AWAY. AS A PRECAUTION I TOOK IT TO THE DEALER WHO SAID IT WAS OK AND IF IT HAPPENED AGAIN BRING IT BACK. WELL THE NEXT WEEK IT DID AND NO MATTER HOW MUCH I RESTARTED THE CAR IT WAS LOCKED WITH THE SAME DEFAULT CODE. I HAD IT TOWED TO DEALER FOR REPAIRS. THEY SAID THE REPAIRS WERE NOT COVERED UNDER WARRANTY AND SINCE MY WARRANTY JUST EXPIRED AT THE END OF JULY I HAD TO PAY FOR REPAIRS. THE PART REPLACED WAS STEERING GEAR ASSEMBLY. IT SEEMS THE SAME PARTS WAS DEFECTIVE IN A LOT OF OTHER FORD VEHICLES. MY FEAR IS THAT IT WILL HAPPENED WHILE DRIVING AND AN ACCIDENT OR DEATH WILL OCCUR FROM THIS PROBLEM. I AM AFRAID TO DRIVE THE CAR. THE CAR ONLY HAS 7K MILES ON IT AND IS IN PERFECT CONDITION OTHERWISE AND IS SERVICED REGULARLY FOR PREVENTATIVE MAINTENANCE. *TR

Mileage: 7,687

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED. IN ADDITION, WHILE ATTEMPTING TO TURN THE VEHICLE, THE STEERING WHEEL SEIZED AND THE CONTACT HAD TO USE EXTREME FORCE TO CONTROL THE STEERING WHEEL. THE DEALER STATED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 41,015. UPDATED 7/7/15*CN

Mileage: 41,015

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE DEALER STATED THAT THE RACK AND PINION AND THE POWER ASSIST PUMP NEEDED TO BE REPLACED. IN ADDITION, THE COMPUTER SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING) AND NHTSA ACTION NUMBER: PE14030 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

Mileage: 107,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE DEALER STATED THAT THE RACK AND PINION AND THE POWER ASSIST PUMP NEEDED TO BE REPLACED. IN ADDITION, THE COMPUTER SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING) AND NHTSA ACTION NUMBER: PE14030 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

Mileage: 107,000

WHILE DRIVING MY 2011 FORD FUSION, IN A RESIDENTIAL AREA. MY POWER STEERING GAVE OUT ON ME. THERE WAS NO WARNING, THERE WAS NO INDICATION UNTIL AFTER IT HAPPENED. I HAD A CAR FULL OF MINOR CHILDREN BECAUSE I AM A CHEERLEADING COACH AND IT WAS EXTREMELY SCARY, TO SAY THE LEAST FOR ME AND THE KIDS. *TR

Mileage: 96,000

FIRST OCCURRENCE: WHILE DRIVING IN URBAN SETTING AND PREPARING TO MAKE A TURN, I LOST POWER STEERING ASSIST. HAVING DRIVEN CARS WITHOUT POWER STEERING, I WAS ABLE TO MANUALLY STEER TO CAR TO OUR DESTINATION. I TURNED THE CAR OFF FOR 10 MINUTES AND WHEN I RESTARTED, THE POWER STEERING OPERATED CORRECTLY. ADDITIONAL OCCURRENCES: WHEN STARTING THE CAR AND TRYING TO MOVE THERE IS NO POWER STEERING ASSIST. TURNING OFF THE KEY AND RESTARTING RESETS THE POWER STEERING. SOME OF THE TIME AN ERROR MESSAGE SHOWS UP INDICATING A POWER STEERING FAILURE AND SOMETIMES IT DOESN'T. *TR

Mileage: 77,000

WHEN STARTING, CONSOLE DISPLAYED "POWER ASSIST STEERING FAILURE". POWER STEERING WOULD NOT WORK. REQUIRED TURNING CAR OFF AND ON AGAIN (SOMETIMES MULTIPLE CYCLES) TO GET THE POWER STEERING WORKING. FORD DEALER READ CODE C200D (STEERING GEAR INTERNAL FAILURE), WHICH REQUIRED A NEW POWER STEERING RACK. FORD DID PAY HALF OF THE BILL, BUT MY HALF WAS STILL HIGH AT $863. I WAS TOLD THIS FAILURE WOULD NOT OCCUR DURING DRIVING, HOWEVER I HAD READ AND HEARD THIS WAS NOT ALWAYS THE CASE. THEREFORE I HAD IT FIXED BEFORE IT FAILED WHILE DRIVING OR COMPLETELY FAILED WHICH WOULD REQUIRE A TOW. THIS SHOULD NOT HAPPEN WITH A CAR WITH 40,000 MILES ON IT AND JUST OVER 3 YEARS AFTER PURCHASE. THIS COMPONENT HAS NO DEALER REPLACEABLE PARTS WHICH MEANS THE CONSUMER HAS AN EXPENSIVE REPAIR. *TR

Mileage: 40,000

AFTER STARTING THE VEHICLE AND ATTEMPTING TO PULL OUT OF A PARKING LOT, THE STEERING BECAME VERY DIFFICULT. THE CAR HAD TO BE PULLED INTO A SEPARATE PARKING LOT AND RESTARTED. AFTER RESTARTING, THE STEERING RETURNED TO NORMAL. IN THE FOLLOWING DAYS, WHEN THE CAR WAS STARTED, SOMETIMES THE STEERING WOULD BE VERY STIFF AND A WARNING WOULD DISPLAY ON THE INSTRUMENT PANEL. IN SOME CASES, TURNING THE CAR OFF AND BACK ON WOULD RESOLVE THE PROBLEM. EVENTUALLY THE PROBLEM COULD NOT BE FIXED BY RESTARTING THE CAR. I TOOK THE CAR TO THE FORD DEALERSHIP WHERE I WAS TOLD THAT THE GEAR ASSEMBLY HAD TO BE REPLACED. I HAD TO PAY OVER $2,000 FOR PARTS AND LABOR SINCE MY CAR WAS 1 MONTH BEYOND ITS WARRANTY PERIOD AT THE TIME. *TR

Mileage: 31,500

STEERING POWER ASSIST & TRACTION FAILED WHILE I WAS IN TRAFFIC. POWER STEERING ASSIST FAILED TWICE BEFORE AS I BACKED OUT OF GARAGE. *TR

Mileage: 23,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT INDICATED THAT DURING THE INCIDENT THE SERVICE POWER STEERING MESSAGE HAD DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP WAS FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

POWER STEERING ASSIST FAILURE WHILE DRIVING. LUCKILY WE WERE ABLE TO GET VEHICLE SAFELY OFF HIGHWAY. *TR

Mileage: 86,007

POWER STEERING ASSIST FAILURE WHILE DRIVING. LUCKILY WE WERE ABLE TO GET VEHICLE SAFELY OFF HIGHWAY. *TR

Mileage: 86,007

WAS EXITING HIGHWAY AND DEPRESSED THE BRAKE. CAR PULLED TO THE LEFT AND POWER STEERING WENT OUT. ADVANCE TRAC FAILURE MESSAGE DISPLAYED ON INDICATOR PANEL. PULLED OFF THE ROAD, TURNED OFF ENGINE, THEN RESTARTED THE VEHICLE. ALL SYSTEMS STARTED NORMALLY. TOOK VEHICLE TO FORD DEALER FOR SERVICE ON NOVEMBER 1ST, 2013. THEY CHECKED BRAKES AND INDICATED ALL WAS FINE. ALSO INDICATED NO ERROR MESSAGE WAS IN MEMORY OF THE SERVICE MODULE. AS HISTORY, CAR HAS ALWAYS HAD ISSUES WITH PULLING WHEN BRAKING (AND SOMETIMES WHEN ACCELERATING). TYPICALLY PULLS TO THE LEFT, BUT SOMETIMES TO THE RIGHT. NEVER HAD IT THOROUGHLY CHECKED UNTIL THIS VISIT AS SYMPTOM IS NOT CONSISTENT. PULLING IS STILL OCCURRING SPORADICALLY AS OF THIS DATE. *TR

Mileage: 33,000

I WAS SLOWING DOWN TO TURN THE CORNER AND THE POWER STEERING COMPLETELY WENT OUT. HAD TO STEER HARD TO GET TO THE SIDE OF THE ROAD. I RE-STARTED THE CAR AND IT IS WORKING FINE SINCE. THIS JUST HAPPENED THIS MORNING ON MY WAY TO WORK. *TR

Mileage: 48,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THE SERVICE ADVANCED TRACTION AND THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,500.

Mileage: 86,500

A FEW DAYS BEFORE THE INCIDENT I HAD STARTED MY CAR AND THE STEERING WHEEL WOULD NOT TURN AND FELT STUCK THEN A MESSAGE POPPED UP IN MY DASH SAYING POWER STEERING FAULT. SO I TURNED MY CAR OFF AND LET IT SIT FOR ABOUT 2 MINUTES AND STARTED IT BACK UP AND IT DROVE FINE. THEN A COUPLE DAYS LATER I WAS ARRIVING TO A STOP LIGHT AND THE STEERING JUST WENT OUT AND LUCKILY I WAS RIGHT NEXT TO A GAS STATION AND PULLED INTO THE SIDE AND TURNED THE CAR OFF. I TRIED LETTING THE CAR SIT AND SEE IF IT WOULD RE START FINE JUST LIKE THE LAST TIME BUT THIS TIME WHEN I STARTED THE CAR THE MESSAGE WOULD APPEAR AGAIN IN THE DASH AND THE WHEEL WAS NOT TURNING. I TRIED MULTIPLE TIMES TURNING THE CAR OFF AND ON AND IT WOULDN'T CHANGE. I THEN HAD TO GET A TOW TRUCK AND HAVE IT TOWED TO A MECHANIC. I WAS TOLD I HAD TO REPLACE THE RACK AND PINION AND IT WOULD TAKE ABOUT 2 DAYS FOR THE PARTS AND LABOR TO BE DONE. *TR

Mileage: 73,420

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING IN REVERSE, THE POWER STEERING FAILED. AS A RESULT, THE CONTACT HAD TO USE EXTREME FORCE TO TURN THE STEERING WHEEL. THE VEHICLE HAD TO BE RESTARTED IN ORDER TO RESUME NORMAL OPERATION. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 11/20/14*LJ

Mileage: 25,000

AFTER CRANKING MY CAR AND BEFORE PUTTING IT INTO DRIVE, THE POWER STEERING FAILED AND THE "POWER STEERING ASSIST FAILURE" MESSAGE APPEARED ON THE DASH. I TURNED THE CAR OFF AND SAT FOR A MINUTE. TURNED IT BACK ON AND WAS FINE. TWO DAYS LATER, I WAS LEAVING MY HOME AND THE SAME THING HAPPENED. HOWEVER INSTEAD OF IT WORKING AFTER A RESTART, THE POWER STEERING ASSIST FAILURE MESSAGE CAME ON EACH TIME. I COULD BARELY MUSCLE IT BACK INTO THE DRIVEWAY. MYSELF BEING 5'3" 130LBS FOUND IT VERY SCARY TO TRY TO CONTROL THE VEHICLE WHEN THE POWER STEERING WAS LOST. IT WAS ALMOST IMPOSSIBLE FOR ME TO GET BACK IN THE DRIVEWAY. THE DRIVER OF THE TOW TRUCK HAD TO MOVE IT BACK BEFORE HE COULD LOAD IT. I PURCHASED THE CAR FROM FORD AS A CERTIFIED PRE-OWNED CAR WITH 63,000 MILES ON IT IN JUNE. I CANNOT BELIEVE I HAVE ALREADY HAD A $1000 REPAIR ON THIS CERTIFIED PRE-OWNED. HUGELY DISAPPOINTED. IF THIS HAD HAPPENED TO ME WHILE DRIVING, I AM SCARED TO THINK OF WHAT THE RESULT WOULD HAVE BEEN. NO WAY I COULD HAVE CONTROLLED THE VEHICLE IF IT WERE IN MOTION AND THE POWER STEERING WENT OUT. THIS ISSUE NEEDS TO BE ADDRESSED AND I WOULD LIKE FOR FORD TO REIMBURSE THOSE INCLUDING MYSELF DEALING WITH THEIR FAULTY PARTS. *TR

Mileage: 70,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT IT WAS DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

Mileage: 62,000

LOST POWER STEERING SUDDENLY WITHOUT ANY WARNINGS. THE IS THE SECOND TIME IN THE PAST YEAR THIS HAS OCCURRED. *TR

Mileage: 35,050

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE LOW TIRE PRESSURE INDICATOR ILLUMINATED AND THE POWER STEERING MALFUNCTIONED. THE CONTACT HAD TO EXERT EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE DEALER STATED THAT THE COMPUTER HAD TO BE REPROGRAMMED AND RESET. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

Mileage: 37,000

SERVICE ADVANCETRAC NOW - POWER ASSIST FAILURE LIGHTS COME ON AND THE 2011 FORD FUSION IS DIFFICULT TO CONTROL AND STEER, THIS HAPPENED TWICE TODAY. I STOPPED TURNED THE CAR OFF, ONCE I RESTARTED THE VEHICLE THE LIGHT WENT OUT AND ASSISTED STEERING WAS WORKING. I DROVE ANOTHER 30 MILES AND THE WARNING LIGHT CAME BACK ON AND EXPERIENCED LOSS OF ASSISTED STEERING. I HAVE HAD THIS HAPPEN BEFORE ONCE ABOUT A YEAR AGO AND ONCE ABOUT 6 MONTHS AGO. I DID SOME RESEARCH AND SEE THEIR ARE MANY COMPLAINTS ABOUT THIS SERIOUS PROBLEM. IN MY RESEARCH I NOTED THAT A CLASS ACTION LAWSUIT HAS BEEN FILED AGAINST FORD IN JUNE OF 2014 IN THE US DISTRICT COURT OF THE NORTHERN DISTRICT OF CALIFORNIA. I HOPE THAT NHTSA AND THE US DISTRICT COURT OF THE NORTHERN DISTRICT OF CALIFORNIA WILL PROMPT AND/OR FORCE FORD MOTOR COMPANY TO RECALL THE EFFECTED VEHICLES. *TR

Mileage: 52,000

THE STEERING SYSTEM STOPPED IN APRIL 2014. I TURNED CAR OFF THEN BACK ON NO MORE PROBLEMS SO I THOUGHT IT TO BE A GLITCH. FINALLY JULY 4, 2014 POWER ASSIST DEFAULTED AGAIN FOR GOOD. I PURCHASED THE CAR AUGUST 22, 2013 FROM STATELINE AUTO GROUP. THEY'RE NOT A FORD DEALER SO THEY REFUSE TO DO ANYTHING STATING I NEED TO FIX MY CAR PROBLEM. IT IS AN ESTIMATED $2100.00 REPAIR. THERE NEEDS TO BE A RECALL FOR THIS PROBLEM AS THERE ARE HUNDREDS OF PEOPLE WITH THE SAME ISSUE. TOO BAD I DIDN'T SEE THIS BEFORE HAND. FORD IS RECALLING THE 2013 FUSION FOR THE SAME PROBLEM. MY VEHICLE ACCORDING TO MY VIN..WAS BUILT IN A MEXICO FORDPLANT. PLEASE SOME ONE HELP. *TR

WIFE WAS DRIVING HOME FROM WORK LUCKILY WITHOUT MY SON IN THE CAR, POWER STEERING ASSIST FAULT LIGHT DISPLAYED AND THEN THE POWER STEERING CUT OFF WHILE SHE WAS DRIVING INTO OUR APARTMENT COMPLEX. I STARTED THE CAR NO WARNINGS SOUNDED DROVE AROUND THE BLOCK SURE ENOUGH POWER STEERING ASSIST FAULT LIGHT CAME ON AGAIN AND LOST POWER STEERING NEVER REGAINING POWER STEERING AGAIN. SAME SONG AND DANCE AS FAR AS I CAN FIND ON THE NET $2000 REPAIR WITHOUT 100% GUARANTEE OF FIX OR OF WHAT THE PROBLEM ACTUALLY IS. IM SORRY BUT MY WIFE AND KID IS WORTH MORE THAN THAT!!! WERE A BLUE COLLAR FAMILY AND THIS WAS TO BE OUR LUXURY VEHICLE NOW ITS COLLECTING DUST IN THE DRIVE WAY THANK YOU FORD, AND BEST COUNT YOUR BLESSING THAT NO HARM CAME TO MY FAMILY BECAUSE OF THIS!!! *TR

Mileage: 85,000

I WAS APPROACHING AN INTERSECTION AND HAD JUST STEPPED ON THE BRAKES TO SLOW AND MERGE INTO A TURNING LANE WHEN THE WARNING LIGHTS AND SOUNDS STARTED, AND STEERING BECAME VERY DIFFICULT, AS IF POWER STEERING WAS GONE. IT WAS EXTREMELY DIFFICULT TO STEER THE CAR THROUGH THE TURN AND PULL OFF THE ROAD SAFELY. THERE WERE A LOT OF OTHER VEHICLES AROUND ME THAT NEEDED TO SWERVE OUT OF THE WAY. ONCE ON THE SIDE OF THE ROAD, I TURNED THE CAR OFF. ONCE I RESTARTED THE CAR, THE WARNING LIGHTS CLEARED AND I HAD NORMAL STEERING. A MONTH PRIOR, THE SAME THING HAPPENED WHILE BACKING OUT OF A PARKING SPACE. TURNING THE CAR OFF AN ON CLEARED THE PROBLEM THEN, TOO. WHEN THIS HAPPENED WHILE DRIVING, RESULTING IN A DANGEROUS SITUATION, WE TOOK THE CAR TO THE DEALER. THEY ADVISED THE POWER STEERING RACK NEEDED TO BE REPLACED, FOR A COST OF $1,700. THIS CAR WAS 2 MONTHS OUT OF WARRANTY. WE LIVE IN AN AREA WITH MANY WINDING ROADS, SO THIS PROBLEM IS A SERIOUS SAFETY CONCERN. IF THIS HAD OCCURRED WHILE DRIVING ON INTERSTATE OR ON A WINDING ROAD, I DON'T THINK I COULD CONTROL THE CAR TO KEEP FROM RUNNING INTO ONCOMING TRAFFIC OR OFF THE ROAD ENTIRELY. I PAID FOR THE REPAIR, AND AM SURPRISED TO NOW SEE LOTS OF OTHER COMPLAINTS ABOUT THIS ISSUE. *TR

Mileage: 33,289

THE FIRST TIME AN ALARM THAT SOUNDED LIKE MUSIC BEGAN PLAYING. IT PLAYED FOR AWHILE AND THEN THE CAR TURNED OFF. I WAS ABLE TO STOP THE CAR SAFELY. I RESTARTED IT AND IT WOULD NOT START. I TRIED AGAIN AFTER A FEW MINUTES AND THE CAR APPEARED TO WORK NORMALLY. THE SECOND TIME I WAS ON THE FREEWAY IN THE FAST LANE GOING 65 MPH. I HEARD THE MUSIC/ALARM PLAYING AGAIN, SO I BEGAN WORKING MY WAY TO THE SIDE. BEFORE I GOT TO THE SIDE OF THE ROAD, THE CAR LOCKED DOWN MY STEERING WHEEL. A WARNING LIGHT CAME ON, THAT SAID SOMETHING LIKE "SERVICE ADVANCETRAC". ONCE I GOT IT RESTARTED, IT DROVE NORMALLY AGAIN. LATER THAT DAY, I WAS UNABLE TO BACK OUT OF A PARKING SPACE BECAUSE THE STEERING WAS NOT WORKING. I TOOK IT TO THE DEALER. THE DEALER STATED THAT THE ENTIRE POWER STEERING SYSTEM HAS TO BE REPLACED FOR 2100 DOLLARS. THEY TOLD ME THEY WERE NOT GOING TO ADDRESS THE ISSUE THAT THE CAR TURNED OFF TWO DAYS EARLIER BECAUSE THE STEERING WAS THE CURRENT PROBLEM. I CONTACTED THE FORD COMPANY AND THEY OPENED A CASE ON MY CAR. I DO NOT KNOW THE OUTCOME OF THIS SITUATION YET. AFTER READING SEVERAL ACCOUNTS ON THE INTERNET, I WANT TO BE SURE TO REPORT THIS SAFETY PROBLEM AS IT COULD HAVE BEEN VERY DANGEROUS. *TR

Mileage: 51,000

I WAS DRIVING WITH MY CHILDREN IN THE CAR, AND THE POWER STEERING CUT OUT ON ME. FORTUNATELY, THERE WAS A SHOULDER TO PULL OFF ONTO AND NO CARS RIGHT BEHIND US. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL AND VERY SCARY. THE POWER STEERING DID NOT RETURN, BUT I DID DRIVE IT DOWN THE ROAD TO A GARAGE WHERE I FOUND OUT THAT THE STEERING RACK WOULD NEED TO BE REPLACED AND THAT THIS IS A KNOWN ISSUE TO FORD, BUT THAT NO RECALL HAD BEEN ISSUED FOR MY VEHICLE. *TR

Mileage: 63,900

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THERE WAS A LOSS OF POWER STEERING AND THE WARNING INDICATORS WERE ILLUMINATED. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD WHERE THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE PROBLEM HAS RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

I WAS TURNING A CORNER AFTER THE EXTREMELY HEAVY RAIN IN DETROIT, MI ON THE 11TH OF AUGUST AND ALL OF A SUDDEN THESE WARNING LIGHTS AND BELLS CAME ON SAYING SERVICE TRAC ASSIST/POWER STEERING ASSIST FAULT AND THEN THE STEERING JUST STOPPED. I STRUGGLED TO GET IT HOME WITH THE EXTREME INABILITY TO STEER. LUCKILY NO ONE WAS NEAR ME SO I COULD SWING OUT AS WIDE AS NECESSARY TO TURN WITHOUT COLLIDING WITH ANOTHER CAR. I BOUGHT THIS CAR USED IN NOVEMBER OF 2013. THIS IS JUST UNACCEPTABLE. HAD I KNOWN ABOUT THIS ISSUE, I NEVER WOULD HAVE PURCHASED THIS CAR. MY POWERTRAIN WARRANT SHOULD COVER IT, SINCE I'M UNDER 60,000 MILES, BUT FORD SAYS IF IT'S DAMAGED BY WATER, THEN WARRANTY IS NOT ENGAGED. THIS NEEDS TO BE RECALLED. THEY HAVE RECALLED THE SUV'S WITH THIS ISSUE, RECALL THE FUSIONS. *TR

Mileage: 55,000

SUDDEN LOSS OF POWER STEERING. MESSAGES SHOW POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. ADVANTRAC LED IS LIT ON CONSOLE. THIS IS AN INTERMITTENT PROBLEM THAT STARTED ON 10/23/2013 AT 69,000 MILES UNTIL IT FINALLY FAILED COMPLETELY ON 7/14/2014 AT 86,700 MILES. BETWEEN OCTOBER, 2013 AND JULY, 2014, IT COULD FAIL AT ANY MOMENT AT ANY SPEED. THERE WERE APPROXIMATELY 30 INSTANCES OF POWER STEERING LOSS DURING THIS TIME. I FOUND OUT THAT THE PROBLEM WOULD GO AWAY WHEN I STOPPED THE CAR, TURNED IT OFF, AND RESTARTED. IT WOULD CLEAR THE MESSAGES AND THE POWER STEERING WOULD WORK FINE UNTIL THE NEXT INCIDENT. MY FORD DEALER STATED THAT THEY COULDN'T FIX IT UNTIL THEY GOT THE FAULT CODE. I WOULD HAVE TO BRING IN WHEN IT WAS IN THE FAILED STATE. NEEDLESS TO SAY, IT DIDN'T CONVENIENTLY FAIL WHEN I WAS NEAR MY FORD DEALER DURING BUSINESS HOURS. THIS IS A SERIOUS SAFETY ISSUE THAT MANY OTHER FORD FUSION DRIVERS HAVE EXPERIENCED. IT WAS VERY STRESSFUL DRIVING THE CAR WITHOUT POWER STEERING. THE CODE FAULT IS C200D. THE STEERING RACK (AE5Z*3504*CE) NEEDED TO BE REPLACED TO FIX THE PROBLEM. I HAD TO PAY FOR THE REPAIR. MY FORD DEALER PROVIDED SOME REIMBURSEMENT, BUT I THINK THIS SHOULD HAVE BEEN A RECALL TO COVER ALL COSTS BECAUSE IT WAS A KNOWN A SAFETY ISSUE. THERE IS A RECALL FOR SUDDEN LOSS OF POWER STEERING ON EXPLORER AND ESCAPE, BUT NOT FUSION. WHY NOT? IT'S OKAY FOR FUSION OWNERS TO DRIVE WITH AN INCREASE RISK OF CRASHING, BUT NOT EXPLORER OR ESCAPE OWNERS? THE CAR IS AWFUL TO DRIVE WITHOUT POWER STEERING ESPECIALLY AT LOW SPEEDS. *TR

Mileage: 69,000

WHILE TRAVELING ON A HIGHWAY AT APPROXIMATELY 65 MPH, MY POWER STEERING WENT OUT, AND A POWER STEERING FAULT MESSAGE CAME ON. I HAD A REAL HARD TIME GETTING OVER TO THE EMERGENCY LANE AS THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN. THIS CAUSED ME TO ALMOST GET HIT BY INCOMING TRAFFIC WHILE ATTEMPTING TO CHANGE LANES OR EVEN KEEP THE VEHICLE STRAIGHT, HAD THIS HAPPEN WHILE MAKING A TURN AND ACCIDENT WOULD HAVE ENSUED FOR SURE. ONCE I MADE IT TO THE EMERGENCY LANE, I TURNED THE CAR OFF AND BACK ON AND THE PROBLEM WENT AWAY. AS I LOOK ON THE WEB THIS IS A VERY COMMON PROBLEM WITH FORD FUSIONS, WHY ISN'T THERE A RECALL? *TR

Mileage: 79,600

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

Mileage: 64,000

MY WIFE WAS DRIVING ARE 2011 FORD FUSION THE OTHER DAY ON HER WAY BACK FROM A TRIP. NOTE WE JUST PURCHASED THIS CAR 35 DAYS AGO ROUGHLY. THE FUSION HAD 30,XXX MILES ON IT WHEN PURCHASED AND THE TIME OF THE INCIDENT WHEN THE POWER STEERING FAILED WAS 31,XXX MILES WE HAD NOT PUT MORE THEN 1000 MILES ON THIS CAR SINCE WE BOUGHT IT. THE WIFE WAS DRIVING THROUGH A CONSTRUCTION ZONE ON HER WAY HOME. SHE WAS A LITTLE MORE THEN A 100 MILES AWAY FROM ARE HOME. SHE WAS ON THE INTERSTATE WHEN SHE SUDDENLY REALIZED THE POWER STEERING LIGHT CAME ON SAYING IT NEEDED TO BE SERVICED. SHE WAS DRIVING IN SINGLE LANE OF TRAFFIC IN A 65 MPH ZONE BECAUSE OF THE CONSTRUCTION. LUCKILY THE POWER STEERING HELD UP LONG ENOUGH FOR HER TO GET OFF AT THE NEAREST EXIT OF THE INSTATE BEFORE IT FAILED COMPLETE IN THE PARKING LOT OF A GAS STATION. THINGS LIKE THIS ARE NO JOKE AND I CAN NOT BELIEVE FORD ISN'T DOING ANYTHING ABOUT THIS. I'M THANKFUL MY WIFE WAS NOT HURT OR ANYONE ELSE LIKE ON COMING TRAFFIC OR A CONSTRUCTION WORKER. BUT I'M VERY VERY ANGER AND HOPE FORD WAKES UP AND RECALLS THIS STEERING ISSUE BEFORE ITS TO LATE FOR SOME UNLUCKY PERSON!! THIS SHOULD NOT BE HAPPENING ON ANY CAR LET ALONE CLOSE TO BRAND NEW CARS WITH LESS THEN 100K ON THEM. I HAVE OWNED AND DROVE MANY FORD VEHICLES IN MY LIFE BUT I DON'T KNOW IF I WILL EVER BUY ANOTHER FORD CAR BECAUSE OF THIS CLEAR SAFETY ISSUE. MY WIFE IS FAIRLY STRONG AND SHE COULD BARELY MOVE THE CAR STEERING WHEEL AFTER IT LOST POWER TO THE WHEEL AND I EVEN MOVED THE CAR SO IT COULD BE TOWED AND I STRUGGLED TO TURN THE WHEEL I COULD NOT IMAGINE IF THE POWER STEERING WENT OUT AND I WAS NOT READY I WOULD PROBABLY LOSE CONTROL IF I WAS ON THE INTERSTATE OR IN CLOSE TRAFFIC LET ALONE TRYING TO MAKE A HARD TURN IN A CORNER. I HOPE EVER ONE THE BEST OF LUCK WITH THIS AS I KNOW I'M NOT ALONE AND PLEASE FILL OUT THE REPORT TO GET THIS RECALLED. THANKS!! *TR

Mileage: 31,000

I WAS ON THE INTERSTATE DRIVING MY 2011 FORD FUSION AWD 3.0L AT 75 MPH WHEN SUDDENLY I LOST POWER STEERING. A WARNING ICON APPEARED ON MY DASH IN ADDITION TO A MESSAGE READING: "SERVICE ADVANCED TRAC & SERVICE POWER STEERING. I HAD THIS OCCUR THREE TIMES PREVIOUSLY AT LOW SPEEDS IN PARKING LOTS, BUT NEVER AT SUCH HIGH SPEEDS. I SAFELY EXITED THE INTERSTATE, CAME TO STOP, TURNED MY ENGINE OFF, AND RESTARTED MY CAR. THE WARNING MESSAGE DISAPPEARED AND I REGAINED POWER STEERING. I THEN WENT BACK ONTO THE INTERSTATE UP TO 65 MPH WHEN THE ISSUE HAPPENED AGAIN. I WAS ABLE TO CAREFULLY DRIVE HOME THE REST OF THE WAY WITHOUT POWER STEERING WHICH TOOK A SIGNIFICANT AMOUNT OF EFFORT TO TURN THE STEERING WHEEL. I TOOK THE CAR IT INTO THE DEALER THE NEXT DAY. THEY DIAGNOSED IT AS AN "INTERNAL MOTOR FAULT IN STEERING RACK". THEY HAD TO REPLACE THE STEERING RACK AND GEAR ASSEMBLY AND DO A WHEEL REALIGNMENT. TOTAL COST OF REPAIR WAS $1700. I WAS FORTUNATE TO NOT BE INVOLVED IN AN ACCIDENT WHEN SUDDENLY LOSING POWER STEERING ON THE EXPRESSWAY. FORD NEEDS TO FURTHER INVESTIGATE THIS AND REPAIR IT ACROSS ALL VEHICLES AFFECTED BEFORE SOMEONE GETS SERIOUSLY INJURED. *TR

Mileage: 97,295

I WAS DRIVING DOWN THE ROAD TO GET TO WORK AND A ICON POPPED UP ON MY DASH IN ADDITION TO A COUPLE MESSAGES APPEARING WHERE MY ODOMETER READING TYPICALLY IS. THE MESSAGES READ : "SERVICE ADVANCED TRAC & SERVICE POWERSTEERING." THERE SEEMED TO BE NO DIFFERENCE IN THE CONTROL AND HANDLING OF MY CAR UNTIL I WENT TO PARALLEL PARK (MY STEERING FELT STIFF) SO I CONTINUED ONTO MY APPOINTMENT. AFTER RETURNING TO MY CAR AND TURNING IT BACK ON THE ICON WAS BACK AND THE MESSAGES RETURNED WITH THE ADDITION OF SAY "NOW" AFTER THE INITIAL MESSAGES. MY DRIVING EXPERIENCE HOWEVER WAS DIFFICULT. MY POWER STEERING WAS NOT WORKING AND I HAD TO EXERT A SIGNIFICANT AMOUNT OF EFFORT TO TURN THE STEERING WHEEL. IT ALSO FELT AS IF MY TURNING RADIUS WAS MUCH WIDER TO TURN CORNERS. MY DEALERSHIP CHECKED MY CAR AND GAVE ME AN ESTIMATE JUST UNDER $2000 TO REPAIR THE ISSUE INCLUDING THE INITIAL DIAGNOSIS OF THE ISSUE. THE REPORT INDICATED THAT THE "MODULE ON THE STEERING RACK" WAS AT FAULT, BUT TO REPAIR THAT WOULD REQUIRE THE REPLACEMENT OF THE WHOLE STEERING RACK. *TR

Mileage: 75,250

I WAS DRIVING TO WORK ON INTERSTATE-87 NORTH IN NEW YORK WITH NORMAL DRIVING CONDITIONS WHEN, ALL OF A SUDDEN, THE POWER STEERING LIGHT ON MY 2011 FORD FUSION CAME ON THE DASH INFORMING ME OF A POWER STEERING FAILURE. AT THE TIME, I WAS DRIVING IN THE LEFT HAND LANE OF THE THREE-LANE HIGHWAY AND WAS HAD TO NAVIGATE MY WAY ACROSS TWO LANES OF BUSY HIGHWAY TRAFFIC TO PULL ONTO THE SHOULDER. WITH MY HAZARD LIGHTS ON, I HAD TO FIGHT THE STIFF STEERING WHEEL TO GET TO THE SHOULDER. I PUT MY CAR IN PARK, TURNED THE CAR OFF, AND TURNED THE CAR BACK ON. THE ISSUE WENT AWAY AND I DROVE THE REST OF THE WAY TO WORK. I HAVE OWNED THIS CAR FOR ALMOST 2 YEARS AND HAD NOT HAD AN INCIDENT UNTIL JULY 2014. TWO TIMES PRIOR TO THIS STEERING FAILURE, THE ELECTRONIC POWER STEERING FAILED IN MY DRIVEWAY AS I SHIFTED THE CAR INTO REVERSE TO PULL OUT OF THE DRIVEWAY. THIS TRIP COULD HAVE EASILY TURNED INTO A SERIOUS ACCIDENT FOR MYSELF AND THOSE DRIVING AROUND ME. *TR

Mileage: 74,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT NO PARTICULAR SPEED, THE VEHICLE LOST POWER STEERING AND THE POWER STEERING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT A NEW POWER STEERING RACK WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

UPON TRAVELING AT SLOW SPEED STEERING COMPLETELY FAILED--NO POWER ASSIST. COULD NOT TURN--VERY DANGEROUS ALMOST HAD NEAR COLLISION. SHUT DOWN CAR AND WAITED 10 MINUTES. STARTED UP AND RAN OK. IF THIS WAS AT HIGHWAY SPEED I COULD HAVE BEEN KILLED. *TR

Mileage: 90,121

I WAS TAKING OFF FROM MY PARENTS FRONT YARD WHEN I RECEIVED A MESSAGE STATING ADVANCTRAC POWER STEERING FAILURE THE FIRST TIME. I THEN WAS ON THE ROAD DRIVING AROUND 50 MPH WHEN I RECEIVED THE SAME MESSAGE ON AUGUST 10 2014 THEN AGAIN IT OCCURRED WHILE DRIVING 5 MPH IN A PARKING LOT AND TURNING I RECEIVED THE SAME MESSAGE AGAIN ADVANCTRAC POWER STEERING FAILURE IN READING ONLINE I AM NOT THE ONLY PERSON TO ENCOUNTER THIS PROBLEM AND I FEEL THIS IS A MANUFACTURER ISSUE AS ITS NOT ONLY ME. PLEASE ADVISE THANK YOU! *TR

Mileage: 35,856

WHILE DRIVING THE VEHICLE AT 25 MPH I LOST THE POWER STEERING. I WAS ABLE TO SAFELY PULL THE VEHICLE INTO A PARKING LOT AND PLACE THE AUTO IN PARK. I TURNED THE CAR OFF AND BACK ON AND RECEIVE A SERVICE MESSAGE TO HAVE THE ADVANCE TRAC SYSTEM AND THE POWER STEERING SYSTEM SERVICED SOON. I ALLOWED THE CAR TO SIT FOR A FEW MINUTES, TURNED THE CAR OFF AND ON AGAIN AND THIS TIME THE WARNING MESSAGES CHANGED TO HAVE THE ADVANCE TRAC SYSTEM SERVICED AND THE POWER STEERING SYSTEM SERVICED NOW. I WAS UNABLE TO DRIVE THE AUTO. I CALLED A TOW AND THE CAR IS NOW SITTING AT FIRESTONE AUTO REPAIR. I'M ON THE PHONE WITH FORD NOW. THEY HAVE A RECALL FOR THIS ISSUE BUT ONLY FOR 2011'S MANUFACTURED AT THE KANSAS CITY PLANT. MY CAR WAS MANUFACTURED AT THE HERMOSILLO PLANT IN MEXICO. I'M ON HOLD NOW WITH FORD CUSTOMER SERVICE WAITING TO DISCUSS THIS TO SEE IF THEY ARE WILLING TO BROADEN THE RECALL TO COVER THE MEXICO PLANT. I DRIVE ON INTERSTATES IN CHICAGO EVERY DAY. IF THIS HAPPENS DURING A DAILY RUSH HOUR COMMUTE I WILL BE IN SERIOUS TROUBLE. THE FIRESTONE AUTO REPAIR DOESN'T REALLY KNOW HOW TO APPROACH THIS ISSUE. I HAVE READ THAT IT MAY HAVE SOMETHING TO DO WITH THE ROAD ANGULAR SENSOR OR THE VOLTAGE ON THE BATTERY. SUPPOSEDLY THE DEALER THAT I PURCHASED THIS AUTO FROM (MILADY NISSAN IN CRYSTAL LAKEK) GAVE ME A NEW BATTERY. I HAVE HAD THE CAR FOR 5 MONTHS. *TR

Mileage: 62,000

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 5 MPH, A TRACTION CONTROL, SERVICE POWER STEERING MESSAGE ILLUMINATED ON THE CONTROL PANEL. SECONDS LATER, THE POWER STEERING STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE POWER STEERING RACK HAD AN INTERNAL FAILURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,145.

Mileage: 63,145

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 94,000.

Mileage: 94,000

WHILE DRIVING CAR, STEERING LOCKED AND POWER STEERING ASSIST FAULT MESSAGE APPEARED ON DASHBOARD. *TR

Mileage: 46,000

THE VEHICLES POWER STEERING COMPLETELY TURNS OFF AND WILL NOT TURN ON UNTIL IT IS BROUGHT TO A FORD DEALERSHIP AND THEY CLEAR THE CODE. THE PROBLEM SEEMS TO BE VERY CONSISTENT WITH FORD FUSION MODELS AND I CANNOT UNDERSTAND WHY THERE IS NOT A RECALL ON THIS AS THE REPAIR WILL BE COMING OUT OF MY POCKET. *TR

Mileage: 65,000

DRIVING ON A SURFACE STREET AT APPROX 10-15 MPH AND THE POWER STEERING GOES OUT. "POWER STEERING ASSIST FAULT" MESSAGE ON DASH BOARD. PULLED CAR OVER TO SIDE AND SHUT OFF ENGINE. RESTARTED AND ISSUE WENT AWAY. THIS HAPPENED 5-6 TIMES IN THE FOLLOWING 9 MONTHS. THEN ON AUG 6 (WARRANTY EXPIRED), POWER STEERING WOULD NOT WORK AND MESSAGE WOULD NOT GO AWAY, EVEN AFTER RESTART. TOOK IT TO THE DEALER AND WAS CHARGED $1827.88 TO FIX. (PART INSTALLED - AE5Z 3504 CE: GEAR ASSY - STEERING). *TR

Mileage: 26,000

AFTER HAVING MY CAR FOR 3 MONTHS OR SO I HAD THE FIRST INCIDENT WITH THE POWER STEERING FAILING ON MY CAR WHILE DRIVING WITH A WARNING MESSAGE THAT STATED "POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC" I WAS ABLE TO PULL OVER TURN THE VEHICLE OFF AND BACK ON AND THE PROBLEM WOULD BE CORRECTED, THE LAST EVENT WITH.WITH THIS SAME PROBLEM DID NOT CLEAR THE MESSAGE, I HAVE READ A NUMBER OF BLOGS WITH PEEP OWNING FORD FUSIONS TO.KNOW THIS IS NOT AN ISOLATED ISSUE AND YET FORD MOTOR COMPANY STILL HAS YET TO TAKE CORRECTIVE ACTION AGAINST THIS PROBLEM AND AT AROUND 1900.00 FOR REPAIR COSTS OF THIS ISSUE THAT IS UNACCEPTABLE. *TR

Mileage: 65,500

DRIVING TO WORK 25 MPH AND SUDDENLY MY POWER STEERING WENT OUT, THEN THE TRACTION CONTROL SYSTEM(TSC) LIGHTS WENT ON. *TR

Mileage: 78,341

AFTER SEVERAL INTERMITTENT LOSSES OF POWER STEERING WHEN DRIVING THE CAR THE PAST YEAR THE POWER STEERING GEAR ASSEMBLY FAILED ON 8/12/14. COST TO REPAIR: $1987.73. IT'S A DANGEROUS SITUATION WHEN YOU LOSE POWER STEERING WHILE DRIVING-ESPECIALLY FOR WOMEN OR ELDERLY PEOPLE. I CAN'T LET MY WIFE DRIVE MY CAR ANYMORE IN GOOD CONSCIENCE. *TR

Mileage: 40,000

STEERING LOCKED UP DUE TO A FAULTY STEERING ASSIST AND A TRACTION ISSUE. LUCKILY MY KIDS WERE NO HURT. THE CAR IS NEW SO WE SHOULDN'T BE HAVING THESE PROBLEMS. *TR

Mileage: 50,000

I LOST POWER STEERING WHILE MAKING A TURN ONTO A STREET. THE FIRST OCCURRENCE HAPPENED ABOUT JULY 12 MAKING A TURN ONTO A BUSY INTERSECTION. IT TOOK ME BY SURPRISE AND GRABBED ONTO THE WHEEL SO HARD TO GAIN CONTROL WHEEL MY ELBOW STILL IS SORE. PULLED OVER, TURNED OFF THE CAR. STARTED THE VEHICLE AND POWER STEERING WAS BACK. TOOK THE VEHICLE TO A SERVICE REPAIR SHOP TO RUN A DIAGNOSTICS AND THEY COULDN'T FIND ANYTHING WRONG. THEN AGAIN ON AUGUST 10, HAPPENED TWICE. SAME SITUATION, MAKING A TURN, LOST POWER STEERING. I WAS ABLE TO PULL INTO A DRIVEWAY. TURNED OFF THE CAR, RESTARTED, AND MADE IT HOME. TOOK IT TO THE REPAIR SHOP AND INFORMED ME IT IS THE RACK AND PINION THAT NEEDED TO BE FOR $1150 (PART ONLY) LABOR OF COURSE WAS EXTRA. I WAS SO UPSET, I DID CALL FORD AND REPORTED THE INCIDENT. I TRIED TO MAKE AN APPOINTMENT AT A FORD DEALER, TOLD WAIT WOULD BE 2 WEEKS OR MORE. AFTER SOME ON LINE RESEARCH, DISCOVERED THIS PROBLEM IS OCCURRING, NOT ONLY IN THE FUSION, BUT OTHER FORD PRODUCTS LIKE THE ESCAPE. I CAN'T BELIEVE THERE ISN'T A RECALL! THE LOSS OF POWER STEERING CREATES A DANGEROUS SITUATION. IT IS INTERMITTENT AND HAPPENS UNEXPECTEDLY. THE WHEEL TIGHTENS AND IT TAKES A LOT OF POWER TO TURN THE WHEEL TO GET TO A SAFE SPOT. *TR

Mileage: 47,000

COMING OUT OF SLOPED DRIVEWAY - ENTERING A MAIN AVENUE - STEERING WHEEL LOCKED. WAS ABLE TO GET IN MIDDLE TURNING LANE. 2 BLOCKS FROM HOME - WAITED FOR TRAFFIC ALL TO GO BY - MADE LEFT TURN INTO PARKING LOT WITH. *TR EXTREME DIFFICULTY. STRAIGHTENED UP BY BACKING UP - MADE ANOTHER RIGHT INTO PARKING SPACE BY BACKING UP AND INCHING FORWARD AND PULLING ON WHEEL TO TURN. WORDING CAME UP "POWER STEERING ASSIST FAULT" :SERVICE ADVANCE TRAC". DEALERSHIP PUT THRU IT'S PACES ON THE COMPUTER - COULD FIND NOTHING WRONG - AND DID NOT CHARGE. KEEPING OVERNIGHT AND SOMEONE GOING TO DRIVE IT. NEVER HAD ANYTHING LIKE THIS HAPPEN AND FORD SHOULD DEFINITELY BE LOOKING INTO THIS, IN MY OPINION.

Mileage: 8,700

THE FIRST INCIDENT WAS AT WORK AROUND THE BEGINNING OF JUNE 2014, I TURNED ON THE CAR TO LEAVE AND THE "POWER STEERING ASSIST FAULT" MESSAGE CAME UP AND I HAD NO POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON AGAIN AND EVERYTHING WORKED. I MENTIONED IT TO THE DEALER AND I WAS TOLD NOT TO WORRY ABOUT IT. IT HAPPENED ABOUT 5 MORE TIMES OVER THE NEXT TWO MONTHS WHILE AT HOME AND WORK. IT WOULD HAPPEN WHEN I WOULD FIRST TURN ON THE CAR, I WOULD SHUT THE CAR OFF AND THEN RESTART THE CAR. THIS LAST TIME, AUGUST 8, 2014 I WAS AT HOME AND TURNED ON THE CAR, I RECEIVED THE "POWER STEERING ASSIST FAULT" MESSAGE AGAIN. I TURNED MY CAR OFF AND THEN BACK ON AND IT DID NOT RESET THIS TIME. I TRIED TO RESTART MY CAR 4 TIMES AND IT DIDN'T FIX THE PROBLEM. I CALLED THE DEALER AND I WAS TOLD TO DISCONNECT MY BATTERY AND THAT MIGHT HELP RESET IT. THIS ALSO DID NOT WORK. I HAD MY CAR TOWED IN TO THE DEALER AND I AM NOW BEING TOLD THAT I MIGHT NEED TO HAVE THE POWER STEERING GEAR BOX REPLACED AND THIS WILL BE EXPENSIVE. I KNOW THERE ARE MANY OTHER MODELS OF FORD CARS IN MY YEAR THAT ARE HAVING THIS PROBLEM AND I AM BEING TOLD BY THE DEALER THAT IT IS NOT RELATED. WE WILL SEE HOW MUCH FORD HELPS WITH OR NOT. *TR

Mileage: 55,000

FRIDAY I HAD MY 3 YEAR OLD AND 5 YEAR OLD IN THE CAR AND WE WERE PULLING OUT INTO A BUSY HIGHWAY WHEN THE STEERING WHEEL LOCKED UP AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. IN A PANIC I TURNED THE CAR OFF AN ON AGAIN BUT IT DIDN'T FIX THE PROBLEM AND WE WERE STRANDED HORIZONTALLY IN THE MIDDLE OF THE ROAD, I LITERALLY USED ALL THE STRENGTH I HAD AND PULLED IT ONTO THE SIDE OF THE ROAD. THE POWER STEERING IS NOW OUT ALL TOGETHER. IS IT GOING TO TAKE SOMEONE DYING FOR FORD TO FIX THIS PROBLEM? MY BABIES COULD HAVE BEEN SERIOUSLY INJURED OR WORSE. *TR

Mileage: 75,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SERVICE POWER STEERING LIGHT ILLUMINATED AND IT WAS VERY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

Mileage: 63,000

THIS HAS HAPPENED ON NUMEROUS OCCASIONS BUT ON THIS PARTICULAR DATE I WAS DRIVING WITH MY TWO KIDS AND AS I WAS TURNING WITH TRAFFIC THE POWER STEERING WENT OUT, IT WAS ALL OF A SUDDEN AND ALL THE CARS WERE GOING MY SAME SPEED. I LOST CONTROL OF THE VEHICLE AND SIDE SWIPED A CAR AND ALSO WAS REAR ENDED BECAUSE I STOPPED SINCE I HAD NO IDEA WHAT WAS GOING ON WITH MY POWER STEERING. I WILL NEVER AGAIN BUY A FORD BECAUSE WHEN I CALLED THE DEALERSHIP THEY HAD NOTHING TO SAY. *TR

Mileage: 42,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED AND THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE POWER STEERING ASSIST AND THE SERVICE ADVANCED TRACT WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. UPDATED 6/8/15*CN UPDATED 08/24/2017*CT

Mileage: 36,000

WAS DRIVING ABOUT 35 COMING TO A STOP AND POWER STEERING STOPPED WORKING MESSAGE APPEARED ON DASH. SERVICE STABILITRAC SERVICE POWER STEERING AND TIRE MONITER. *TR

Mileage: 121,273

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING WITH POWER STEERING AT FAULT ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL WAS HARD TO TURN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

WE HAVE A HAD A FEW INCIDENTS RECENTLY WITH THE ELECTRICAL POWER STEERING IN OUR 2011 FORD FUSION JUST QUITTING AND THE CAR BEING HARD TO TURN. MOST WERE OCCASIONS COMING OFF A STOPPED OR SLOWING POSITION ON REGULAR SUBURBAN ROADS. *TR

Mileage: 50,000

I WAS DRIVING APPROX 40 MPH ONTO AN ON RAMP FOR A HIGHWAY. AS I STARTED ON THE RAMP MY STEERING WHEEL WOULD NOT TURN NORMALLY. IT TOOK TREMENDOUS EFFORT TO STEER IT. FORTUNATELY THERE WAS A DIRT ROAD OFF THE RAMP BACK TO THE ROAD I WAS ON AND I WAS ABLE TO MUSCLE THE CAR INTO A GAS STATION LESS THAN 1/4 MILE AWAY. *TR

Mileage: 88,000

MY DAUGHTER WAS DRIVING MY CAR AND ALL OF A SUDDEN POWER STEERING AND ADVANCE TRAC SYSTEM LIGHT DISPLAYS ON THE DASH, CUT THE CAR OFF AND RESTARTED NO CHANGE. WITH ALL THESE COMPLAINTS I PRAY THAT FOR DO SOMETHING ABOUT THIS, NOW MY CAR IS OUTSIDE IN THE PARKING LOT, NOT SURE IF IM GOING TO BE ABLE TO PAY TO GET IT FIX BC I WAS JUST LAID OFF MY JOB. *TR

Mileage: 75,000

DRIVING DOWN THE ROAD, AND THE CHECK POWER STEERING LIGHT CAME ON, AND SERVICE ADVANCETRAC ALSO. POWER STEERING THEN QUIT WORKING COMPLETELY. *TR

Mileage: 72,000

MY POWER STEERING IN MY VEHICLE HAS BEEN GOING OUT WHILE I DRIVE. (VERY SCARY) IT HAS HAPPENED APPROXIMATELY 4-5 TIMES. I READ THE MANUAL AND IT SAID IF "ASSIST FAILURE" COMES ON, TURN OFF THE ENGINE AND LET IT SIT FOR 10 SECONDS, THEN TURN VEHICLE ON TO RESET. THE FIRST 4-5 TIMES IT DID RESET AFTER DOING SO. THIS VERY LAST TIME, THE VEHICLE NO LONGER WAS RESETTING. IT REMAINS IN MY DRIVEWAY BECAUSE THE "ASSIST FAILURE" STAYS ON WITH NO POWER STEERING. I CALLED THE DEALERSHIP AND THE GENTLEMAN THAT I SPOKE WITH MENTIONED THAT THE 2010 HAS A RECALL OUT FOR THAT ISSUE BUT NOT YET THE 2011. I AM VERY UPSET THAT I DID NOT GET ANY ASSISTANCE WITH THIS MATTER DUE TO THE PROBLEM NOT BEING MY FAULT. *TR

Mileage: 84,000

FIRST TIME IT HAPPENED I WAS DRIVING THROUGH A PARKING LOT TO THE EXIT AND MY CAR'S STEERING SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I STOPPED THE CAR. TURNED IT OFF AND THEN TURNED IT ON AND IT RETURNED TO NORMAL. SECOND TIME I WAS BACKING OUT OF A PARKING SPOT AND THE SAME THING HAPPENED THE STEER SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON AND IT WENT AWAY. I TOOK THE CAR TO THE FORD DEALERSHIP THAT I PURCHASED IT FROM THEY DIAGNOSED THE CAR AND TOLD ME MY STEERING GEAR ASSEMBLY NEEDED REPLACED. SINCE THIS IS A SAFETY ISSUE AND I WAS AFRAID IT WOULD HAPPEN AT HIGHER SPEEDS I REPAIRED THE CAR (I WAS NO LONGER UNDER WARRANTY). I GOOGLED THIS ISSUE AND IT APPEARS THIS IS HAPPENING A LOT TO OTHERS. *TR

Mileage: 52,266

MY 16 TEEN YEAR OLD SON WAS DRIVING, HE IS ONLY ON A LEARNERS PERMIT WHEN THE LIGHTS AND CHIMES WENT OFF AND HE LOST POWER STEERING. IT TOOK ME AND HIM TO PULL IT OFF THE ROAD. THANK GOD HE WAS ON A STRAIGHT AWAY! SHUT THE CAR OFF AND IT RESET. NEXT DAY I AM DRIVING 50 MPH WHEN I LOOSE POWER STEERING I MANAGE TO STOP AND PULL OFF TO THE SIDE OF THE ROAD. TRIED THE TURN OFF TRICK AND DID NOT WORK. HUSBAND TOOK BATTERY CABLE OFF FOR 15 MIN, STILL NO LUCK. NOW IT SITS, IT IS NOT SAFE TO DRIVE, YOU NEED TWO PEOPLE TO TURN THE CAR! *TR

Mileage: 76,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING FAILED. THE POWER STEERING ASSIST ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS A CHIME THAT SOUNDED THROUGHOUT THE VEHICLE. THE VEHICLE WAS PULLED OVER AND WAS TURNED OFF. THE VEHICLE WAS RESTARTED THIRTY MINUTES LATER. THE VEHICLES STEERING WHEEL WOULD NOT MOVE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THERE WAS NO DIAGNOSIS OR REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 27,542.

Mileage: 27,542

OVER THE LAST FEW WEEKS THE STEERING WHEEL OF MY 2011 FUSION LOCKS UP EVERYDAY FROM A COLD START AND SOMETIMES AFTER BEING POWERED OFF FOR OVER AN HOUR. THE CAR WORKS AFTER TURNING IT OFF AND BACK ON. LUCKILY IT HASN'T LOCKED UP WHILE DRIVING (UNLIKE THE THROTTLE BODY PROBLEM WHICH CAUSED MY CAR TO TOTALLY STOP WHILE DRIVING AT 50MPH! IT WAS VERY SCARY!). I HAVE READ MANY REPORTS THAT SAY OTHER PEOPLE WITH THE SAME CAR HAVE HAD THE STEERING WHEEL LOCK-UP WHILE DRIVING AT A HIGH SPEED. I BOUGHT THE 2011 FUSION FOR MY 17 YEAR OLD TO DRIVE SINCE WE HAD GOOD LUCK WITH OUR 2008 (WITH HIGHER MILEAGE) AND 2013 FUSIONS. BUT, I WILL NOT ALLOW HER TO DRIVE THE 2011 UNTIL I GET THIS PROBLEM FIXED. THE FORD DEALER SAID IT WILL COST ME $2,000 TO FIX THE STEERING PROBLEM. WHY IS FORD NOT RECALLING THE 2011 FUSION FOR THE "POWER STEERING" PROBLEM AND IT IS RECALLING OTHER FORD MODELS WITH THIS PROBLEM? IS MY 17 YEAR OLD DAUGHTER NOT IMPORTANT ENOUGH TO FIX WHAT IS OBVIOUSLY A KNOWN PROBLEM WITH MANY COMPLAINTS? I AM UPSET AND WILL END MY FAMILY'S 50 YEAR FAMILY TRADITION OF BUYING FORDS IF FORD DOESN'T RECOGNIZE THIS 2011 FORD FUSION PROBLEM. *TR

Mileage: 135,000

I WAS DRIVING DOWN A RESIDENTIAL STREET GOING ABOUT 30 MPH AND ALL OF THE SUDDEN 3 LITTLE DINGS HAPPENED WHILE A LIGHT CAME UP WITH THE CAR THAT LOOKED LOP SIDED THEN ON THE ODOMETER IT SAID "POWER STEERING ASSIST FAULT". I COULD BARELY TURN THE CORNER AND GET HOME. LUCKILY I WAS ALMOST HOME, BUT BY THE TIME I GOT HOME I COULDN'T EVEN TURN THE WHEEL ANYMORE. IT WAS TERRIBLE. *TR

Mileage: 58,532

WHILE DRIVING DOWN A VERY BUSY HIGHWAY AT 65MPH I ATTEMPTED TO CHANGE LANES TO AVOID A DRIVER THAT HAD JUST PULLED OUT IN FRONT OF ME. WHEN I TURNED THE WHEEL, HOWEVER, THERE WAS NO POWER STEERING AT ALL RESULTING IN THE TURN BEING MUCH SLOWER AND REQUIRING MORE TURNING POWER ON THE STEERING WHEEL THAN USUAL. I STOPPED AND PULLED OVER TO INVESTIGATE THE STEERING, BUT AFTER RECRANKING THE CAR THE STEERING RETURNED TO NORMAL. I HAD THE HOBBY SHOP ON BASE CHECK IT AND THERE WAS NOTHING WRONG WITH IT DIAGNOSTICIANS. HOWEVER AS I BACKED OUT OF THE HOBBY SHOP IT WENT OUT AGAIN. WHILE I AVOIDED AN ACCIDENT, THE SUDDEN DRAMATIC CHANGE IN THE POWER STEERING IS MAKING THE CAR INCREASINGLY DIFFICULT TO DRIVE BECAUSE IT IS UNPREDICTABLE. *TR

Mileage: 115,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND RESUMED TO NORMAL. THE FAILURE OCCURRED ON FIVE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND THAT THE ELECTRONIC POWER STEERING ASSIST/STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 30,000.

Mileage: 10,000

POWER STEERING ASSIST FAULT MESSAGE APPEARED WHEN THE CAR WAS STARTED. TURNING THE ENGINE OFF AD BACK ON DID NOT CORRECT THE PROBLEM. CAR HAS NO POWER STEERING NOW. I HAVE BEEN READING SIMILAR COMPLAINTS THY HAVE OCCURRED WHILE THE CAR IS IN MOTION. PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE GETS HURT OR KILLED. A SIMILAR ISSUE WAS RECALLED IN OTHER 2011 MODEL FORD VEHICLES THAT HAD SIMILAR OR THE SAME STEERING SYSTEM. I'M THANKFUL THE ERROR OCCURRED AS I WAS PULLING OUT OF MY DRIVEWAY INSTEAD OF ON THE INTERSTATE. *TR

Mileage: 50,355

THE POWER STEERING HAD BEEN FAILING IN THE CAR LAST YEAR. WAS GIVEN THE RUN AROUND BY FORD. FINALLY WAS ABLE TO HAVE THE STEERING GEARS REPLACED IN JANUARY FOR A HEFTY PRICE TAG, $1400. A WEEK AGO IT STARTED FAILING AGAIN! IT FAILS WHEN THE CAR IS ON AND BEING DRIVEN, THEN IT WILL COME BACK AFTER THE CAR IS TURNED OFF AND ON AGAIN. TODAY, THE POWER STEERING FAILED AND WILL NOT COME BACK. I AM FURIOUS AS I HAVE PUT ALOT OF MONEY INTO THE CAR AND ACTUALLY LIKE THE FUSION. I AM JUST NOT ENJOYING THIS PROBLEM. *TR

Mileage: 55,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE POWER STEERING FAILED. THE VEHICLE RESUMED NORMAL OPERATION AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

ALL OF A SUDDEN, MY POWER STEERING FROZE AND I GOT THE "POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC" WARNING LIGHT. THIS HAPPENED ON SEVERAL INSTANCES LAST SUMMER, AND ALL I HAD TO DO WAS STOP THE CAR, TURN IT OFF, AND START IT UP AGAIN AND THERE WAS NO PROBLEM. I TOOK THIS TO THE FORD DEALERSHIP AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND UNABLE TO DO ANYTHING. THIS DID NOT OCCUR AGAIN OVER THE WINTER, BUT IT DID AGAIN ON THE THURSDAY BEFORE MEMORIAL DAY. I TOOK IT TO THE FORD DEALERSHIP, AS THEY ASKED IF I COULD BRING IT IN WITH THE PROBLEM, BUT THEY DID NOT LOOK AT IT. TODAY (JULY 15, 2014) I HAD THE SAME INSTANCE AGAIN OF THE POWER STEERING FREEZING WHEN I WAS BACKING OUT OF MY DRIVEWAY. HOWEVER, WHEN I SHUT THE CAR OFF AND RESTARTED IT, IT HAS NOT FIXED THE PROBLEM. I PLAN TO TAKE IT TO THE DEALERSHIP TODAY, BUT THIS IS A SERIOUS SAFETY PROBLEM FOR THE POWER STEERING TO GO INTERMITTENTLY, AND I HAVE READ SIMILAR COMPLAINTS ON VARIOUS WEBSITES. IF THIS IS A RECURRING PROBLEM, THERE OUGHT TO BE A RECALL. *TR

Mileage: 59,000

WHILE MY WIFE WAS DRIVING OUR 2011 FORD FUSION, THE "POWER STEERING ASSIST FAULT" LIGHT BECAME ILLUMINATED AND SHE LOST ALL POWER STEERING. SHE BECAME STRANDED IN A LANE OF ONCOMING TRAFFIC. SHE FINALLY TURNED THE VEHICLE OFF, WAITED A FEW SECONDS, AND RESTARTED THE VEHICLE. THE POWER STEERING FINALLY CAME BACK AND THE "POWER STEERING ASSIST FAULT" LIGHT SHUT OFF. AFTER TAKING THE VEHICLE INTO OUR LOCAL FORD DEALERSHIP, THE DIAGNOSTIC RECOMMENDED THE EPAS RACK BE REMOVED AND REPLACED. THIS SERVICE TOTALED OVER $1,500. THIS FAILURE IN THE POWER STEERING FUNCTION IS POTENTIALLY LIFE-THREATENING. *TR

Mileage: 47,915

POWER STEERING WENT OUT ON A 55 MPH ROAD AND THE WHINING NOISE IT MAKES IS UNBEARABLE. *TR

Mileage: 97,000

2011 FORD FUSION SEL, 26K MILES: POWER STEERING ASSIST FAULT LOCKED UP MY VEHICLE ON A MAIN ROAD, SENDING MYSELF AND MY LITTLE SISTER INTO ONCOMING TRAFFIC DURING OUR COMMUTE HOME. NOW MY CAR HAS NO POWER STEERING, AND I'M LEFT TRYING TO COMPREHEND JUST HOW LUCKY WE ARE TO BE ALIVE. THERE HAVE BEEN RECALLS ON THE 2011 FORD ESCAPE FOR THE EXACT SAME PROBLEM I AM FACING. AS I UNDERSTAND IT, THE POWER STEERING ASSEMBLY/MODULE IS THE SAME, IF NOT EXTREMELY SIMILAR TO THAT IN MY VEHICLE. IT'S TIME SOMEONE ADDED A RECALL FOR THE 2011 FORD FUSION TO THE RECALL LIST OF FAULTY POWER STEERING COLUMNS...BEFORE SOMEONE LIKE MY LITTLE SISTER GETS HURT. I SINCERELY HOPE WHOEVER ENDS UP READING THIS TAKES IT UPON HIS/HERSELF TO PROTECT THOSE OF US WHO STILL INVEST OUR MONEY AND WELL-BEING WITH FORD PRODUCTS. -[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 26,000

STARTED MY CAR AND NOTICED ERROR MESSAGE ON DASH: POWER STEERING ASSIST FAULT. I TRIED TO TURN THE WHEEL AND, SURE ENOUGH, I HAD NO POWER STEERING. AFTER A FEW MOMENTS OF CONFUSION I TURNED THE CAR OFF AND THEN STARTED IT BACK UP. THE ERROR WAS GONE AND MY POWER STEERING HAD RETURNED. I BORROWED MY GIRLFRIEND?S CAR AND DID NOT DRIVE MINE BECAUSE I WAS GOING TO BE GETTING ON THE INTERSTATE. I TOOK THE CAR TO THE DEALER THE NEXT DAY. THEY FOUND NO ERROR CODE SAVED IN THE COMPUTER AND WERE UNABLE TO REPRODUCE THE PROBLEM. THE SERVICE REP SAID THEY WERE AWARE OF THIS PROBLEM AND THAT FORD WAS PERFORMING A 2-STEP TROUBLESHOOTING PROCESS. STEP 1 CONSISTED OF THE TESTS THEY PERFORMED THAT DAY (?PINPOINT TEST B FOR CTC C200C FROM PSCM?). STEP 2 (IF PROBLEM RECURRED) WOULD CONSIST OF INSTALLING A ?NEW GEAR? INSIDE THE RACK AND PINION STEERING SYSTEM. I TOLD THE SERVICE REP THAT CONSENSUS ON ABOUTAUTOMOBILE.COM SITE SUGGESTS THE PROBLEM IS IN THE EPAS (ELECTRONIC POWER-ASSIST STEERING) CHIP WHICH IS EMBEDDED INSIDE THE RACK AND PINION SYSTEM ? WHICH CAN ONLY BE REPAIRED BY REPLACING THE ENTIRE SYSTEM (~$2000). SO I ASKED WHAT ?STEP 2? (INSTALLING A NEW GEAR INSIDE STEERING) WOULD ACHIEVE. THEY HAD NO EXPLANATION OTHER THAN ?FORD THINKS MAYBE A FAULTY GEAR IS CAUSING THE ERROR?. MY SUSPICION IS THE GEAR REPLACEMENT WILL CHANGE THE NON-POWER STEERING GEAR RATIO TO MAKE IT EASIER TO STEER IN THE EVENT OF A REPEAT FAILURE. I TOLD HIM THIS ?POSSIBLE FIX? (NEW GEAR) LEAVES ME WITH LITTLE FAITH IN DRIVING MY CAR. WITH SO MANY REPORTS OF OTHER?S HAVING THIS HAPPEN TO THEIR FUSION WHILE DRIVING, AND FORD HAVING NO CERTAINTY ABOUT INSTALLING THIS NEW GEAR BEING A DEFINITIVE RESOLUTION, HOW AM I TO TRUST THIS WON'T HAPPEN AGAIN WHILE I'M DRIVING? AND AM I REALLY SUPPOSED TO JUST WAIT UNTIL IT DOES HAPPEN AGAIN? AND JUST HOPE (PRAY!) THAT IT'S NOT AT A CRITICAL MOMENT? *TR

Mileage: 31,352

MULTIPLE TIMES MY POWER STEERING WOULD QUIT AND THROW A CODE "POWER STEERING ASSIST FAULT" "SERVICE ADVANCETRAC". WHEN I WOULD SHUT OFF THE CAR AND TURN IT BACK ON IT WOULD CORRECT ITSELF AND WHE NI TOOK IT OT HTE SHOP THEY SAID NO CODE SHOWED. NOW THE POWER STEERING HAS WENT AL LTHE WAY OUT WHILE I WAS DRIVING DOWN THE INTERSTATE AND WILL NOT CORRECT ITSELF, THE CODES JUST STAY THERE. THIS WAS VERY SCARY TO HAVE NO POWER STEERING DRIVING IN THE MIDDLE OF TRAFFIC!! *TR

Mileage: 129,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,650. UPDATED 8/28/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 09/15/2014 *JS

Mileage: 36,650

DRIVING AT CITY SPEEDS AND THE POWER STEERING COMPLETELY FAILS. TURN THE VEHICLE OFF AND THEN ON AGAIN AND IT FIXES THE PROBLEM. DRIVE SOME MORE AND A FEW DAYS LATER, IT HAPPENS AGAIN. A FEW DAYS LATER, IT COMPLETELY GOES. TAKE THE CAR TO THE LOCAL FORD DEALER AND AM CHARGED $1832.35 FOR A NEW RACK AND PINION. LADIES AND GENTLEMEN, A RACK AND PINION WON'T FIX ITSELF IF YOU TURN THE CAR ON AND OFF. I DID SOME RESEARCH ON THIS PROBLEM ON LINE AT FORDFUSIONFORUM.COM. IT SEEMS TO BE AN ABS MODULE, NOT THE RACK AND PINION. CALLED FORD TODAY AND THEY SAID NO REIMBURSEMENT WAS POSSIBLE. A NEW RACK AND PINION FOR A CAR WITH ONLY 21 THOUSAND MILES ON IT? CRAZY. *JS

Mileage: 21,856

STARTED MY CAR STEERING WHEEL WAS VERY STIFF NO POWER STEERING TURNED CAR OFF AND BACK ON POWER STEERING WORKED. JUNE 20, 5 TIMES THIS HAPPENED WHILE DRIVING STEERING JUST WENT OUT. GOT OFF ROAD RESTARTED CAR HAD POWER STEERING. TODAY JULY 8 POWER STEERING WENT OUT WOULD NOT RESET WHEN TURNING CAR OFF AND ON HAVE NO POWER STEERING AT ALL NOW. *JS

Mileage: 65,000

I, WAS COMING HOME FROM VACATION IN OHIO WITH DAUGHTER AND MY TWO GRANDCHILDREN, I AM TRULY THANKFUL THAT I MADE IT HOME WHEN COMING INTO THE DRIVEWAY THE STEERING SYSTEM WHEN OUT AND AND HAD TO TURN VERY HARD TO GET IN THE DRIVING WAY, THIS HAPPEN ONE BEFORE LAST YEAR AND WHEN I TOOK IT IN THEY COULD NOT FIND ANYTHING WRONG. I, READ THE MANUAL AND LET THE CAR COOL OFF AND THIS IS THE NEXT DAY AND IT IS STILL SAYING THE SAME THING. I, HOPE A RECALL BE MADE ON THIS PROBLEM SOON. *JS

POWER STEERING SUDDENLY WENT OUT WHILE TRAVELING AT 34-35 MPH. CAR DASH PROVIDED A POWER STEERING FAILURE NOTICE AND A SERVICE ADVANCED TRACK NOTICE. CALLED DEALERSHIP AND AM WAITING ON CALL BACK FROM MY SERVICE ADVISER. WAS IN A STRAIGHT AWAY, THANKFULLY NOT TURNING. *JS

Mileage: 27,450

WAS PULLING INTO DRIVE WAY. AS SOON AS STRAIGHTENED OUT THE WHEELS, STEERING LOCKED UP. I COULD NOT TURN THE WHEELS NONE AT ALL. THEY WERE LOCKED IN THE LAST POSITION THEY WERE IN BEFORE THE POWER STEERING LOCKED UP. IT HAS HAPPENED AGAIN ALSO. LOCKED UP AND CANNOT BUDGE THE STEERING. LOOKED ON LINE AND HAVE SEEN WHERE THIS IS HAPPENING TO A LOT OF FORD FUSIONS. NEEDS TO BE LOOKED INTO. SOMEONE IS GOING TO GET KILLED IF NOT ALREADY! *TR

Mileage: 78,761

ABOUT A MONTH AGO THE POWER STEERING WENT OUT COMPLETELY AND HASN'T COME BACK. IT IS DIFFICULT TO DRIVE AND STEER. AFRAID TO DRIVE IT FOR FEAR OF CRASHING IF ANYTHING ELSE GOES WRONG WHILE ON THE HIGHWAY. I RECEIVED THE "CUSTOMER SATISFACTION PROGRAM" RECALL FOR THE THROTTLE BODY - WHICH DID NOT FIX THE STEERING PROBLEM. IN ADDITION TO THIS SITE, IF YOU GOOGLE THIS ISSUE YOU CAN FIND NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. I CONTACTED FORD AND WAS TOLD THEY DO NOT HAVE ANY ISSUES WITH THIS CAR, COMPLAINTS OR RECALLS FOR STEERING PROBLEMS. THEY ARE NOT ACCEPTING RESPONSIBILITY. BASED ON THE STAGGERING AMOUNT OF COMPLAINTS IT IS OBVIOUSLY A MANUFACTURER'S DEFECT AND I DON'T FEEL I SHOULD PAY FOR THE REPAIRS. *TR

AS I WAS DRIVING MY 2011 FORD FUSION TO WORK THIS MORNING, THE STEERING WHEEL STARTED SHAKING FOR THE LAST 15 MINUTES OF THE DRIVE. I PARKED AND WENT INTO WORK. WHEN I STARTED THE CAR UP AFTER WORK, I HAD NO POWER STEERING. I PURCHASED SOME POWER STEERING FLUID, BUT COULD NOT FIND WHERE TO PUT IT IN. TOOK THE CAR TO THE FORD DEALERSHIP IN SARASOTA AND THEY SAID IT WAS A RACK AND PINION FAILURE AND THAT PART IS UNDER WARRANTY BUT THE RUINED TIRES ARE MY RESPONSIBILITY. THE TIRES WERE FINE YESTERDAY AND THE CAR ONLY HAS 74,000 MILES. *TR

5 INCIDENTS IN TOTAL DATING BACK TO JANUARY 2014. DESCRIPTION OF FIRST 4 INCIDENTS (ALL SIMILAR): *DRIVING 25 - 35 MPH DOWN RESIDENTIAL STREET *WITHOUT WARNING THE "POWER STEERING ASSIST FAULT" DASH LIGHT COMES ON - POWER STEERING SHUTS OFF *PULLED OVER. TURNED OFF CAR. TURNED CAR ON. POWER STEERING RESTORED. ON ONE OF THE INSTANCES IT SHUT OFF AGAIN 30 MINUTES LATER BUT TURNING CAR ON/OFF WORKED AGAIN. *THIS HAS HAPPENED AT LEAST 5 TIMES. DESCRIPTION OF LAST INCIDENT (YESTERDAY 6/26/14): *PARKED. TURNED CAR ON. "POWER STEERING ASSIST FAULT" DASH LIGHT COMES ON - POWER STEERING SHUTS OFF *TRIED THE SAME AS THE LAST 5 TIMES. TURNED CAR ON/OFF. STILL NO POWER STEERING. STILL DASH WARNING LIT. DID THIS APPROXIMATELY 20 TIMES. NO CHANGE. *WAITED OVERNIGHT. TRIED AGAIN. WARNING LIGHT ON. NO POWER STEERING. TURNED ON AND OFF 5 TIMES. NO CHANGE. *CURRENTLY CAR IS PARKED AS TOO DANGEROUS TO DRIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 34,000

DRIVING ALONG. COMPLETE LOSS OF POWER STEERING. THE DASHBOARD TELLS ME "SERVICE ADVANCE TRACK." I TURNED THE CAR ON AND OFF AND THE NORMAL STEERING RESUMES. THIS HAS BEEN GOING ON FOR A FEW WEEKS. NOW, POWER STEERING IS COMPLETELY SHOT. *TR

Mileage: 16,825

I WAS ENTERING A HIGHWAY DURING RUSH HOUR AND GOING ABOUT 10 MPH AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. SINCE I WAS STUCK IN TRAFFIC I WAS FORCED TO ENTER THE HIGHWAY FOR ABOUT 1/2 MILE WITH NO CONTROL OVER MY STEERING. I EXITED THE HIGHWAY, TURNED OFF THE CAR FOR ABOUT 10 MIN AND RESTARTED. THE LIGHT WENT OFF AND POWER STEERING RETURNED. FROM READING OTHER POSTS, THIS SOUND LIKE I'M NOT THE ONLY ONE THIS HAS HAPPENED TO. NO POWER STEERING ON A BUSY TEXAS HIGHWAY DURING RUSH HOUR IS PRETTY SCARY. *TR

Mileage: 72,400

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE POWER STEERING WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE ELECTRONIC POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 09/02/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE STEERING RACK WAS REPLACED. UPDATED 09/11/2014 *JS

Mileage: 30,000

I BOUGHT A USED 2011 FORD FUSION SEL AND 58 DAYS LATER THE POWER STEERING WENT OUT AS I WAS BACKING OUT OF THE DRIVEWAY. IT CURRENTLY HAS 24,000 MILES ON IT AND IS IN EXCELLENT CONDITION. I WAS LUCKY THAT I WAS CLOSE TO HOME AND MY WIFE WASN'T DRIVING IT BECAUSE I HAD TO MUSCLE IT BACK ONTO THE DRIVEWAY, AS THE STEERING WAS VERY STIFF. I TOOK IT TO THE DEALER AND THEY WANT TO REPLACE A PART ( I'LL FIND OUT TOMORROW WHAT PART IT IS) BUT THEY DID SAY IT COULD COST ABOUT $1600. THIS SEEMS TO BE A COMMON PROBLEM WITH THE FUSIONS AND A POTENTIALLY DANGEROUS ONE. IF THE POWER STEERING GOES OUT AT HIGH SPEEDS DRIVEN BY A SMALL PERSON IT IS A DISASTER IN THE MAKING. PLEASE HELP RESOLVE THIS PROBLEM! *TR

Mileage: 24,000

STEERING FEELS VERY LOOSE. WHEN I HIT THE BRAKES MY CAR STEERING FEELS VERY LOOSE. *TR

Mileage: 96,000

WHILE DRIVING ALONG THE HIGHWAY MY GAUGES ON THE INSTRUMENT PANEL WENT OUT MOMENTARILY, AND THEN CAME BACK ON WITH THE MESSAGE "SERVICE ADVANCETRAC." I DIDN'T THINK MUCH ABOUT IT BECAUSE IT WENT AWAY WHEN I TURNED MY CAR OFF AND BACK ON. A COUPLE WEEKS LATER (STARTING JUNE 16TH) THE INSTRUMENT PANEL KEPT GOING OUT EVERY TIME I DROVE THE VEHICLE, AND MULTIPLE MESSAGES CAME UP IN THE MESSAGE CENTER ABOUT GETTING MY BRAKE SYSTEM CHECKED AND ALL FOUR TIRE PRESSURES WERE LOW. ALONG WITH THESE OTHER MESSAGE CENTER MALFUNCTIONS, THE ANTI-THEFT SECURITY SYSTEM WAS MALFUNCTIONING AND NOT RECOGNIZING EITHER KEY I HAVE FOR THE CAR. A COUPLE OF TIMES IT TOOK 20 MINUTES OF TRYING AND HOPING TO GET THE VEHICLE TO RECOGNIZE THE KEY. I TOOK IT IN TO THE DEALERSHIP, AND NOW I HAVE TO PAY $2000 TO GET MY POWER STEERING MODULE REPLACED. I AM COMPLETELY DISAPPOINTED THAT MY 2011 FORD NEEDS TO HAVE ITS POWER STEERING REPLACED AT NOT EVEN 60000 MILES. *TR

Mileage: 58,600

WHEN I FIRST STARTED MY CAR, I NOTICE THE CHIMES GOING OFF LETTING ME KNOW IT WAS AN ERROR OR WARNING. I NOTICED IN THE DASH IT READ POWER STEERING ASSIST FAULT. I NOTICED THE STEERING WHEEL WAS VERY HARD TO TURN. I IMMEDIATELY TURNED OFF THE CAR AND RESTARTED AND THE MESSAGE WENT AWAY. THE VERY NEXT MORNING THE EXACT SAME THING HAPPENED. SO FOUR DAYS LATER IT HAPPENED ONLY TO FIND OUT ME RESTARTING WOULD NOT MAKE THE MESSAGE GO AWAY. SO NOW I AM WITHOUT POWER STEERING AND I HAVE READ SO MANY COMPLAINTS OF THE SAME AND NOTHING IS BEING DONE TO CORRECT THE ISSUE. NOTHING WILL HAPPEN UNLESS SOMEONE GETS HURT OR GOD FORBID KILLED. ITS TOO LATE THEN. FORD DOES NOT WANT TO BE RESPONSIBLE. *TR

Mileage: 71,872

I WAS DRIVING ON THE FREEWAY WITH MY 5 YR OLD SON IN THE CAR AND SUDDENLY OUT OF NOWHERE MY POWER STEERING JUST STOPPED WORKING AND SAID SERVICE POWER STEERING NOW, I'VE NEVER IN MY LIFE HAD A POWER STEERING ISSUE THIS SOON ON ANY CAR AND I KNOW FOR HAS RECALLS ON OTHER MODELS FOR POWER STEERING SO I'M WONDERING IF IT'S RELATED. *TR

Mileage: 62,000

BOUGHT CAR, USED 2 WEEKS AGO. DRIVING STRAIGHT AT APPROXIMATELY 30 MPH AND THE POWER STEERING ASSIST WARNING LIGHT CAME ON. THE CAR WAS VERY DIFFICULT TO STEER. HAD TO SLOW WAY DOWN AND TURN CAR WITH BOTH HANDS TUGGING ON THE STEERING WHEEL AND BRING IT INTO A PARKING LOT. TURNED MOTOR OFF AND WAITED A MINUTE OR SO AS INSTRUCTED IN THE MANUAL. STARTED CAR AGAIN AND THE POWER STEERING WORKED. THE SAME THING HAPPENED THE NEXT DAY WHILE TRAVELING AT APPROXIMATELY 50MPH. REPEATED MANEUVER AND PULLED ONTO SHOULDER OF THE ROAD. WILL RETURN TO DEALER AS IT IS UNDER WARRANTY. HAD A 2009 FUSION AND LOVED IT. *TR

Mileage: 40,500

WHILE DRIVING HOME FROM WORK ON A 35 MPH ROADWAY MY POWER STEERING QUIT. THE POWER STEERING WAS NO LONGER AVAILABLE. I HAD TO UTILIZE TWO HANDS AND AGGRESSIVELY TURN THE STEERING WHEEL INORDER TO TURN. I HAD AN EXTREMELY DIFFICULT TIME TURNING THE STEERING WHEEL AND MAKING A TURN. LEFT CAR ON SIDE OF ROADWAY UNTIL A TOW TRUCK TOOK IT AWAY. *TR

Mileage: 39,000

THE CAR WAS DIAGNOSED AS NEEDING A NEW RACK AND PINION. CAR MAKES LOUD NOISES WHEN TURNING, STOPPING, AND HITTING SMALL BUMPS. POSSIBILITY OF POWER STEERING FAILURE WHICH CAN LEAD TO CRASH. *TR

Mileage: 66,000

WHILE DRIVING THE CAR LOST ITS POWER STEERING. THE POWER STEERING ASSIST FAULT WARNING APPEARED ON THE DASHBOARD. THE CAR WAS SHUTOFF AND RESTARTED AND THE POWER STEERING HAD BECOME FUNCTIONING AGAIN. LATER, WHILE DRIVING THE CAR AGAIN IT LOST POWER STEERING AND THE POWER STEERING ASSIST FAULT CAME ON AS WELL AS THE SERVICE ADVANCETRAC WARNING. THE CAR IS DANGEROUS TO OPERATE - THIS SHOULD SIMPLY NOT HAPPEN WHILE DRIVING. PLEASE HAVE FORD RECOGNIZE THIS PROBLEM AND TAKE RESPONSIBILITY. THERE HAVE BEEN FREQUENT COMPLAINTS ABOUT THESE EXACT EVENTS HAPPENING TO THE FUSION MODEL. HAVE BEEN INFORMED THAT THE REPAIR BILL MAY BE OVER $2K. *TR

Mileage: 43,555

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO MERGED TO THE SIDE OF THE ROAD AND TURN OFF AND RESTART IT. THE FAILURE RECURRED AND WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN AND A TORQUE SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.

Mileage: 38,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE STARTING THE IGNITION THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT THE VEHICLE WOULD FUNCTION NORMALLY BUT THE FAILURE RECURRED FOUR TIMES. THE MOST RECENT FAILURE OCCURRED WHEN THE POWER STEERING FAILED TO AGAIN UPON STARTING THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

Mileage: 54,000

SUDDEN LOSS OF POWER STEERING WHILE STOPPED IN TRAFFIC..RESOLVED ON RESTART...3RD SUCH INCIDENT OVER THE LAST SEVERAL MONTHS...OTHER INCIDENTS OF POWER STEERING LOSS HAVE OCCURRED WHILE AT FREEWAY SPEEDS AND ALSO WHILE WAITING AT STOP LIGHTS...RESOLVES ON RESTART...RESTARTS AT LESS THAN 30 SECONDS AFTER THE FAILURES WILL NOT SET TROUBLE CODES, SO THAT DIAGNOSIS IS NOT POSSIBLE... *JS

Mileage: 74,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING INTERMITTENTLY FAILED WITHOUT WARNING. THE FAILURE WAS RECURRING AND THE VEHICLE WOULD BECOME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 69,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 125,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 125,000.

Mileage: 100,000

OUR POWER STEERING WHEN OUT AS WE WERE DRIVING OUR DAUGHTER TO SCHOOL. VERY UNSAFE AND WE HAD WARRANTY THAT MAGICALLY DIDN'T COVER OUR POWER STEERING. WE WERE TOLD AT THE DEALER THAT OUR TIRES MADE THE RACK FALL OUT OF PLACE, BUT WHEN WE VISITED A FEW OTHER MECHANICS, THEY SAID THAT WAS UNHEARD OF AND THAT IT WAS A GIANT GLITCH. PLEASE DON'T DO A RECALL ON JUST THE FLOORMATS...OBVIOUSLY THERE IS A HUGE FLAW IN THE STEERING AS WELL AND WE DON'T HAVE $2000 TO JUST SHELL OUT TO GET IT FIXED. *TR

Mileage: 80,000

DRIVING VEHICLE THROUGH A PARKING GARAGE AND THE POWER STEERING WENT OUT. NO POWER STEERING ASSIST AVAILABLE. A PROMPT CAME UP ON DASHBOARD STARTING "POWER STEERING ASSIST FAILURE." *TR

Mileage: 62,000

WAS DRIVING IN AN AREA OF STOP LIGHTS AND LOW SPEED, SERVICE POWER STEERING CAME ON AS WELL AS SERVICE ADVANCETRAC. DID NOT KNOW AT THE TIME WHAT IT MEANT, PARKED CAR AND CAME BACK, HAD NO STEERING. HAD THE VEHICLE TOWED TO CLOSEST FORD DEALERSHIP AND WAS ESTIMATED AT $2000 REPAIR, HAD IT TOWED TO MY PERSONAL MECHANIC WHO HAS SERVICED MY CAR SINCE I PURCHASED IT. HE FIXED THE PART FOR SIGNIFICANTLY LESS AND WITH A WARRANTY. I RECEIVED MY CAR MAY 22ND. LAST NIGHT, JUNE 2ND WAS DRIVING IN LOW SPEED AREA WHEN SAME WARNINGS CAME ON, DECIDED TO DRIVE IT 2 HOURS HOME SO MY MECHANIC CAN INVESTIGATE FURTHER WITH THE DEALERSHIP I BOUGHT THE VEHICLE FROM TO SEE WHAT THE PROBLEM IS. I HAD NOT EVEN HAD MY CAR FOR TWO FULL WEEKS. VERY FRUSTRATED WITH THE FORD DEALERSHIP SAYING THAT IT WAS MY FAULT FOR NOT BRINGING THE CAR IN AS SOON AS THE WARNINGS CAME ON THE SCREEN, THEY ALSO ACCUSED IT OF BEING MY FAULT FOR "IGNORING" A CHECK ENGINE LIGHT WHEN MY MECHANIC ALWAYS CHECKS IT AND CLEARS IT BUT IT CONTINUES TO APPEAR, IT IS A "EVAP" CODE, MEANING I'M NOT GETTING THE MAXIMUM MILEAGE THAT THE CAR WAS DESIGNED FOR BUT IT DOES NOT AFFECT THE PERFORMANCE OF THE CAR. I HAVE REPEATEDLY CONFIRMED THIS AS TO AVOID ANY CAR TROUBLES SINCE I AM LIVING 2 HOURS FROM HOME AT SCHOOL. VERY UNPROFESSIONAL CUSTOMER SERVICE AND HAVE DECIDED THAT I WILL NOT BE BUYING FORD VEHICLES IN THE FUTURE. VERY DISAPPOINTED BECAUSE I ENJOYED DRIVING THIS CAR. *TR

Mileage: 80,000

MY POWER STEERING WENT OUT AROUND MARCH 27, 2014. I GOT IT FIXED ON APRIL 31, 2014 AND MAY 1, 2014. THEN ABOUT THIRTY DAYS LATER IT WENT OUT AGAIN SO NOW I HAVE TO PAY ONCE AGAIN TO GET IT FIXED. THERE ARE MULTIPLE COMPLAINTS ONLINE ABOUT THE FORD FUSIONS YEARS 2006 TO 2013 WITH THE SAME PROBLEM. THIS IS A VERY UNSAFE CAR TO DRIVE IN THIS CONDITION. *TR

Mileage: 30,000

POWER STEERING ASSIST FAULTS OUT. HAVE TO TURN THE CAR OFF AND TURN BACK ON. VERY DANGEROUS. HAS HAPPENED 3 TIMES NOW. *TR

Mileage: 65,000

WITHIN MONTHS OF HAVING MY BRAND NEW FUSION, I EXPERIENCED POWER STEERING FAILURE WHERE THE WHEEL LOCKED UP AND THE CAR HAD TO BE TURNED OFF TO RESET THE STEERING. THIS OCCURRED IN PARKING LOTS, AT SPEEDS OF 30MPH AND EVEN ON THE INTERSTATE GOING 65MPH. I RECENTLY HAD A SCARY INCIDENT OF LOSING STEERING CONTROL ON THE INTERSTATE, SO I TOOK IT IN TO THE FORD DEALERSHIP AND WAS TOLD IT WAS $1700 TO FIX, EVEN THOUGH IT WAS BECAUSE IT WAS ORIGINALLY MISSING A PART? NOT SURE HOW THAT'S MY FAULT, ESPECIALLY SEEING HOW MANY OTHER COMPLAINTS THERE ARE WITH THE SAME PROBLEM. I PAID FOR THE REPLACEMENT AND HAVE HAD NO PROBLEMS SINCE, BUT I SAW TODAY FORD RECALLED SOME CARS FOR THIS SAME PROBLEM BUT NOT THE 2011 FORD FUSION! THIS IS OBVIOUSLY A PROBLEM THEY NEED TO ADDRESS. I ASKED THE MAN WHO FIXED MY CAR IF HE'D SEEN THIS BEFORE AND HE SAID AT LEAST 6 BEFORE ME... SO HOPEFULLY FORD REALIZES THIS PROBLEM BEFORE PEOPLE HAVE TO BE INJURED. *TR

Mileage: 37,000

WHILE DRIVING AT ABOUT 57 MPH WITH CRUISE CONTROL ON, THE DASH SHOWED THE FOLLOWING TEXT (APPROX.) "POWER STEERING ASSIST FAILURE" / "SERVICE ADVANCETRAC" AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. I PULLED OFF THE ROAD APPROXIMATELY 1000FT AHEAD AND SHUT OFF THE CAR. UPON RESTARTING THE CAR, THE STEERING SEEMED TO BE WORKING FINE BUT MY TRUST IN THE VEHICLE'S SAFETY JUST DROPPED HUGE. *TR

Mileage: 31,140

I STARTED THE CAR UP AND A WARNING READ POWER STEERING ASSIST FAULT. RESTARTED THE CAR AND NO PROGRESSIVE . A LITTLE OVER TWO WEEKS LATER, I STARTED THE CAR AND IT THEN READ SERVICE ADVANCETRAC IN ADDITION TO PREVIOUS WARNING. *TR

Mileage: 54,000

PULLED OUT OF A PARKING LOT ONTO A MAIN STREET WHEN VEHICLE LOST ALL POWER. IT WAS DARK AND THE CAR IS BLACK AND I FEARED SOMEONE WOULD HIT ME SINCE THE HAZARD FLASHERS WERE NOW INOPERATIVE. VEHICLE HAD TO BE PUSHED ONTO A SIDE ROAD. A SIMILAR INCIDENT OCCURRED IN JULY 2013 BUT THE VEHICLE WAS IN THE GARAGE AT THE TIME SO IT WASN'T A SAFETY ISSUE. AT THAT TIME THE DEALER INSTALLED A NEW BATTERY SINCE THE ORIGINAL HAD SO MUCH CORROSION THAT IT ATE AWAY AT THE POSITIVE BATTERY POST. I NO LONGER FEEL SAFE DRIVING THIS CAR AND WILL BE CONTACTING THE DEALER TOMORROW. *TR

Mileage: 28,000

I WAS DRIVING AT 35 MPH, AND SLOWING DOWN TO ABOUT 25 MPH TO MAKE A RIGHT HAND TURN TO ENTER A MERGE LANE, AND MY FUSION'S MESSAGE CENTER FLASHED "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" MESSAGES, FOLLOWED BY THE AUDIBLE CHIMES. I NOTICED A FAILURE OF THE POWER STEERING SYSTEM, AND IT REQUIRED GREAT STRENGTH AND EFFORT TO GET THE VEHICLE TO TURN RIGHT TO ENTER THE MERGE LANE, ALMOST TOOK ME INTO THE STANDARD LANE. STEERING WAS EXTREMELY DIFFICULT FROM THAT POINT ON, ESPECIALLY AT LOW SPEEDS. FORD DEALER DIAGNOSED THE ISSUE, SAID THE PSCM HAD FAILED. THEY HAD TO REPLACE THE STEERING RACK BECAUSE ALL THE ELECTRONICS ARE INTEGRATED INTO IT. *TR

Mileage: 37,980

POWER STEERING FAILURE. DRIVING AT 35MPH WHEN SERVICE POWER STEERING NOW WARNING CAME ON. TURNED THE CAR OFF, WHEN TURNED BACK ON, CAR HAD NO POWER STEERING. TOOK CAR TO DEALER AND WAS TOLD THAT IT NEEDED A NEW POWER STEERING RACK AND REPAIRS TO COST 1500+ DOLLARS. *TR

Mileage: 81,000

DRIVING IN RAIN APPROXIMATELY 40 MPH ON TWO LANE BLACKTOP HIGHWAY CHIMING STARTED THEN ERROR CODES, "SERVICE ADVANCETRAC" & "SERVICE POWER STEERING NOW" WARNINGS DISPLAYED ON DASH. STEERING BECAME EXTREMELY HARD TO MANEUVER CONTINUED TO DRIVE THE VEHICLE APPROXIMATELY 10 MORE MINUTES. I THEN TURNED THE VEHICLE OFF AND LET THE VEHICLE SIT FOR AN HOUR. I NEVER PULLED KEY FROM IGNITION. I RESTARTED THE VEHICLE, STEERING BECAME EVEN MORE DIFFICULT TO MANEUVER. I DROVE MY CAR APPROXIMATELY 2 MORE MILES AND THEN SHUT THE VEHICLE OFF AGAIN. I WAITED APPROXIMATELY 2 MORE HOURS THIS TIME BEFORE RESTARTING MY VEHICLE. THE STEERING WHEEL BECAME ALMOST IMPOSSIBLE TO TURN. I EXPERIENCED AN EXTREMELY UNSAFE VEHICLE WHILE DRIVING APPROXIMATELY 25 TO 35 MPH FOR 12 MILES TO REACH MY DESTINATION. THIS VEHICLE WAS THEN PARKED AND WILL BE TOWED TO A REPAIR FACILITY TO TROUBLE SHOOT THIS SAFETY ISSUE. I HAVE TWO YOUNG DAUGHTERS THAT ARE IN THIS VEHICLE ON A REGULAR BASIS AND I AM TREMENDOUSLY CONCERNED FOR THEIR SAFETY AND THAT OF OTHERS WHO COULD BE HARMED IF THIS INCIDENT SHOULD HAPPEN AGAIN WHILE DRIVING. I DRIVE 900 MILES A WEEK TO AND FROM MY JOB. I CAN NOT MORALLY PUT OTHERS AT RISK AND AFTER SEEING SO MANY COMPLAINTS ONLINE, I BELIEVE THAT THIS IS A SEVERE SAFETY ISSUE THAT FORD MOTOR COMPANY SHOULD BE FINANCIALLY RESPONSIBLE FOR AND ADDRESS IN A TIMELY FASHION BY RECALLING AND REPAIRING ANY NECESSARY PARTS AND LABOR BEFORE A SERIOUS INJURY OR FATALITY OCCURS. *TR

Mileage: 99,786

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE POWER STEERING AND STABILITRAC WARNING LIGHTS ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THE POWER STEERING PUMP AND RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 74,000. UPDATED 6/10/14*CN

Mileage: 74,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 22,000 AND CURRENT MILEAGE WAS 94,189.

Mileage: 94,189

I WAS ON MY WAY TO WORK MY SON WAS DRIVING ME WHEN THE POWER STEERING SERVICE LIGHT CAME ON WITHIN 10 MINUTES AFTER IT CAME ON MY STEERING WHEEL LOCKED HAD NO POWER STEERING AT ALL IF I HAD BEEN DRIVING OR MY DAUGHTER WE WOULD OF NOT BEEN ABLE TO HANDLE THE CAR. I BOUGHT MY FUSION JUST 2 YEARS AGO AND I HAVE NO ISSUES WITH IT UNTIL NOW AND I GET THE FIRST WARNING LIGHT AND THEN NO POWER STEERING. I HAVE SEEN OTHER CONSUMER COMPLAINTS WITH THE SAME ISSUE AS ME AND I AM NOT UNDERSTANDING WHY FORD HAS NOT DONE ANYTHING ABOUT THIS PROBLEM ITS TO NEW OF A CAR FOR SOMETHING THIS MAJOR TO GO WRONG WITH IT. IT IS A SAFETY ISSUE AND THEN THE FORD DEALERSHIP WANTS TO TELL ME THAT ITS GOING TO COST ME $1,624.00 TO FIX WHEN IN MY EYES ITS THEIR PROBLEM SOMETHING IS GOING ON WITH THE 2011 FORD FUSION POWER STEERING IT SHOULD NOT BE GOING OUT AFTER JUST A FEW YEARS. *JS

Mileage: 91,000

POWER STEERING WENT OUT ON THE VEHICLE ON SEVERAL OCCASIONS, BOTH WHILE DRIVING AND SITTING AT A STOP. THE STEERING WHEEL WOULD NOT BE ABLE TO TURN, THUS THE VEHICLE WOULD NOT TURN. "POWER STEERING ASSIST FAILURE" WARNING CAME ON DURING ALL OCCASIONS. POWER STEERING WOULD COME BACK ON AFTER TURNING THE CAR OFF, BUT EVENTUALLY TOTALLY WENT OUT. THE VEHICLE HAD TO BE TOWED TO A LOCAL FORD DEALERSHIP SO THE ELECTRONIC POWER STEERING RACK COULD BE REPLACED. LUCKILY MY WIFE WAS NOT IN HEAVY TRAFFIC DURING OCCASIONS WHEN POWER STEERING WENT OUT, OTHERWISE THE SITUATIONS COULD HAVE BEEN VERY BAD. OUR TODDLER WAS IN THE CAR DURING ALL OCCASIONS AS WELL. I HAVE SEEN COUNTLESS OTHER STORIES ON ONLINE FORUMS ABOUT THE POWER STEERING FAILING IN 2011 FORD FUSIONS. THERE HAS JUST BEEN A MASSIVE RECALL FOR GM VEHICLES INVOLVING THE ELECTRONIC POWER STEERING, PERHAPS THEY ARE RELATED. PLEASE HELP IN THIS MATTER. FORD NEEDS TO ADDRESS THIS PROBLEM AND ISSUE A RECALL. HOPEFULLY FORD ISN'T HIDING AND RUNNING FROM THIS PROBLEM DUE TO MONEY, AS WE HAD TO PAY $1,800 FOR THE REPAIR. THANK YOU. *TR

Mileage: 51,281

WE WERE DRIVING AN THE STEERING WHEEL LOCKED ND WR LOST CONTROL OF CA AND HIT A POLE. MY HUSBAND NOT AN INJURY ON HIS LEG AND INNER THIGH AND SOME OF US OPENWOUND FROM GLASSWA. *TR

Mileage: 210,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

I HAVE OWNED THIS CAR FOR BARELY 2 YEARS AND ALL OF A SUDDEN I HAVE NO STEERING AT ALL. IF IT IS AN EXTREMELY COLD DAY IT MAY WORK OK BUT OTHER THAN THAT IT DOESN'T WORK AT ALL AND IS UNSAFE TO DRIVE. I DID RESEARCH AND WAS TOLD IT IS ELECTRIC STEERING AND WILL COST ROUGHLY $2000.00 TO FIX. THIS CAR IS TOO NEW TO HAVE THAT KIND OF PROBLEM. DURING MY SEARCH I HAVE FOUND MANY PEOPLE ARE EXPERIENCING THE EXACT SAME THING AND THERE WAS AN ACTUAL RECALL FOR THE 2013 FUSIONS WITH THIS PROBLEM. NOT SURE WHY THE 2011 HASN'T ALSO BEEN RECALLED. I AM STILL RESEARCHING THAT BECAUSE I DEFINITELY CAN'T AFFORD $2,000 OUT OF POCKET EXPENSE ON MY VEHICLE RIGHT NOW. *TR

Mileage: 64,000

WHILE DRIVING THE WARNING MESSAGE "SERVICE POWER STEERING NOW" APPEARED AT WHICH TIME THE ELECTRIC POWER STEERING WENT OUT MAKING THE CAR ALMOST INOPERABLE. AFTER STOPPING AND RESTARTING THE CAR, THE STEERING WHEEL COULD NOT BE TURNED AT ALL. APPARENTLY THIS IS A "KNOWN ISSUE" WITH 2010-2012 FORD FUSIONS AND IT IS AN EXTREMELY HAZARDOUS "KNOWN ISSUE." IT IS GOING TO COST US $2,200 TO REPAIR PLUS THE EXPENSE OF HAVING THE CAR SHIPPED HOME; WE WERE ON VACATION AT THE TIME. WHY ISN'T THIS DANGEROUS DEFECT BEING RECALLED? *TR

Mileage: 34,400

BOUGHT THE CAR ON AUG 06,2013. WHILE DRIVING HOME AT 60 MPH ON EXPRESSWAY RPM WENT FROM 2 TO 6 AT 60. DID NOT WANT TO GO OVER. SUDDENLY THE VEHICLE STALLED ON THE MIDDLE LANE. NO OTHER VEHICLES COMING. THE NEXT DAY RETURNED TO DEALERSHIP. THEY SAID IT WAS NOT THEIR PROB ANYMORE. THEY HAD ADDED A EXTENDED WARRANTY AND SAID TO TAKE IT TO FORD DEALERSHIP. TOOK IT THEY SAID IT WAS THE THROTTLE BODY. CHANGED IT. THE NEXT WEEK IT DID THE SAME THING AGAIN. TOOK IT BACK. SAID THE EXTENDED WARRANTY WAS VOID BECAUSE PROBLEM WAS EXISTING. STALLED @ 8 TIMES. CAR IS PARKED AT HOME. STILL PAYING $400 FOR 72 MONTHS. PIECE OF JUNK. *TR

Mileage: 46,000

THIS SHOULD BE FORDS RESPONSIBILITY TO FIX I'VE READ WHERE THERE HAVE BEEN A LOT MORE PEOPLE WITH THIS PROBLEM COSTING 2000 DOLLARS AND I THINK THIS IS A SAFETY ISSUE. AND IF I WRECK I'M SUING!!!! *TR

Mileage: 91,643

GOING AROUND A CURVE AT ABOUT 60 MPH, THE STEERING SUDDENLY WENT OUT. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 MINUTES. I THEN RESTARTED THE CAR AND DROVE HOME WITHOUT ANY INCIDENT.

Mileage: 51,200

WAS TURNING INTO A SHOPPING CENTER PARKING LOT AND THE POWER STEERING FAILED. VEHICLE WAS EXTREMELY DIFFICULT TO MANEUVER. PUT CAR IN PARK, TURNED OFF ENGINE AND RESTARTED. WARNING LIGHTS AT THE TIME OF INCIDENT INDICATED POWER STEERING SYSTEM FAILURE. INCIDENT OCCURRED AGAIN ON NEXT DAY WHILE DRIVING THE VEHICLE ON THE HIGHWAY. *TR

Mileage: 35,730

3 TIMES THE VEHICLE HAS JUST SHUT ITSELF OFF WHEN DRIVING IN TRAFFIC. I PUT IT IN GEAR AND IT THEN STARTS AGAIN. SOME ISSUES WITH ACCELERATION WHILE DRIVING ALSO. AFTER HAVING THE VEHICLE FOR A FEW MONTHS THE POWER STEERING WOULD SHUT OFF WHILE DRIVING. FORD HAS SINCE REPLACED THE STEERING COLUMN. THE PROBLEM WITH THE CAR SHUTTING ITSELF OFF STILL EXISTS. *TR

Mileage: 36,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. IN ADDITION, THE RACK AND PINION AND CONTROL BARS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CONTROL BARS AND THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

THE CAR WAS PARKED, AND WHEN I PUT IT ON REVERSE TO BACK OUT, THERE WAS A BEEPING SOUND THAT SAID "POWER STEERING FAULT" AND THE WHEEL WAS SUPER HARD I COULD NOT CONTINUE TO DRIVE, SO I PUT THE CAR ON PARK AND TURNED IT OFF. LEFT THE CAR, AND WHEN MY HUSBAND WENT TO GET THE CAR, IT TURNED ON FINE & DRIVE FINE. TWO DAYS LATER THE SAME THING. WONDERING IF THIS IS A RECALL OR THIS CAN BE REPLACED BY FORD????? FIRST A FEW MONTHS AGO, THE "THROTTLE BODY" & NOW THIS!!!!! *TR

Mileage: 98,000

I TURNED MY CAR ON, AND WENT TO REVERSE. THE CAR STARTED BEEPING, AND A LIGHT CAME ON. I CONTINUED TO DRIVE THINKING IT WAS BECAUSE I DIDN'T HAVE TRACTION IN THE GRAVEL LOT I WAS IN. I DIDN'T HAVE ANY POWER STEERING AND THE BRAKES WEREN'T WORKING AS WELL AS NORMAL. WHEN I TURNED OFF THE CAR AND LET IT SIT FOR A HALF HOUR, IT STARTED UP AND WAS WORKING JUST FINE. THE WARNING MY CAR GAVE ME WAS TO SERVICE THE ADVANCED TRAC. *TR

Mileage: 54,000

I WAS DRIVING AT 35 MPH WHEN SUDDENLY THE CAR COULDN'T STAY GOING IN AN STRAIGHT LINE, THE POWER STEERING STILL WORKED. I TURNED OFF THE ENGINE AND WHEN STARTED AGAIN A WARNING MESSAGE APPEARED IN THE DASHBOARD SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." AT THAT TIME I LOST THE POWER STEERING I IT WAS REALLY HARD TO TURN. I TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD ME THAT THE POWER STEERING RACK HAD TO BE REPLACED, THE PROBLEM IS IN THE ELECTRONICS BUT SINCE THE ELECTRONICS ARE INSIDE THE RACK, THE ENTIRE PART HAS TO BE REPLACED COSTING ME $1960 BECAUSE MY WARRANTY EXPIRED LAST MONTH. THIS ISSUE HAVE TO BE RECALLED BY FORD. IT'S SO FRUSTRATING THAT FOR SUCH A COMMON PROBLEM (GOOGLE "FORD FUSION STEERING PROBLEM") THE CUSTOMER IS THE ONE THAT PAYS FOR THEIR MISTAKES. *TR

Mileage: 34,500

LOST POWER STEERING. TOOK IT TO THE FORD DEALER THE NEXT DAY. WAS TOLD THE RACK & PINION NEEDED TO BE REPLACED. WAS TOLD NOT COVERED UNDER WARRANTY AND THE DEALER WANTED TO CHARGE ME $1136 FOR THE PART AND $450 TO INSTALL. HAD THE ERROR CODE ERASED AND WAS ABLE TO DRIVE IT FOR ABOUT A WEEK BEFORE LOSING POWER STEERING AGAIN. FOUND THE PART AT A LOCAL AUTO PARTS STORE FOR $476 AND IF I RETURN THE DEFECTIVE PART I GET $170 BACK. AFTER RESEARCHING THIS ISSUE IT SEEMS OTHER FORD FUSION OWNERS ARE HAVING THE SAME PROBLEM & FORD IS RECALLING THE 2013 FOR THE SAME REASON. *TR

Mileage: 81,000

RAN INTO THE STORE LEFT CAR RUNNING WHEN I CAME OUT THE TRACTION LIGHT WAS ON AND AN ERROR CODE STATING SERVICE ADVANCETRAC SOON AND SERVICE POWER STEERING SOON WAS ON. I DROVE LESS THAN A MILE HOME AT LOW SPEED AND THE POWER STEERING WAS SEEMING TO GET A BIT TIGHT. ABOUT AN HOUR LATER I WENT BACK TO THE CAR STARTED IT UP AND THE ERROR CODE SAID SERVICE POWER STEERING NOW AND I HAD COMPLETE LOSS OF POWER STEERING. *TR

Mileage: 62,000

I WAS DRIVING DOWN THE ROAD AT ABOUT 35 MPH IRONICALLY HEADED TO AN AUTO STORE WHEN THE WARNING LIGHT CAME ON. THE WARNING SAID "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." I HAD MY WIFE AND KIDS WITH ME AT THE TIME, AND IT COULD HAVE BEEN VERY DANGEROUS IF THERE WAS AN ACCIDENT. LUCKILY I WAS DRIVING AT THE TIME BECAUSE THE WHEEL WAS SO HARD TO TURN THAT MY WIFE WOULD NOT HAVE BEEN ABLE TO TURN IT. I THEN TOOK IT TO THE SHOP WHERE ONLY A FORD MECHANIC CAN ORDER THE PART TO THE PRICE OF $1,300 NOT INCLUDING LABOR. I THOUGHT I WAS BUYING A RELIABLE CAR BUT I WAS WRONG. WHAT CAR'S POWER STEERING GOES OUT SHORTLY AFTER THE WARRANTY DOES AND HAS TO BE TAKEN TO THE DEALERSHIP WHERE ONLY A FORD MECHANIC CAN FIX IT? A FORD FUSION. IT LOOKS LIKE THEY WANTED MORE MONEY AND MADE A CHEAP CAR THAT WOULD BREAK DOWN SO YOU HAD TO TAKE IT BACK TO THEM. *TR

Mileage: 67,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS DRIVING 20 MPH WHEN THE POWER STEERING WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

MY WIFE WAS DRIVING AND LOST POWER STEERING ADVANCE TRAC WARNING AND SERVICE POWER STEERING NOW WENT ON. SHE WENT INTO ON COMING TRAFFIC LUCKILY NO ACCIDENT. TOOK IT TO FORD DEALER EST COST WAS 2800 DOLLARS FOR NEW RACK FOR STEERING. WAS TOLD THE INTERNALS WERE DAMAGED. NOT HAPPY AND I WASN'T SURE THAT WAS THE PROBLEM. ARGUED WITH THEM AND TOLD THEM THEY WERE WRONG AND REFUSED REPAIR BUT WAS STILL CHARGED A DIAGNOSIS FEE. BROUGHT CAR HOME AND TOOK THE WHEELS OFF AND CLEANED EVERY THING THAT HAS TO DO WITH STEERING AND TRACTION. I NOW HAVE POWER STEERING. BAD DESIGN ON THIS CAR THE SENSORS WILL PICK UP A PROBLEM AND TURN ITEMS OFF TO PROTECT THEM FROM OVERHEATING. I HOPE THIS HELPS OTHERS DON'T TRUST YOUR FORD DEALER THEY WILL TAKE YOU FOR THE MOST EXPENSIVE ITEM. *TR

Mileage: 70,898

I WAS TURNING AND SUDDENLY THE STEERING BECAME VERY STIFF AND HARD TO TURN. THE MESSAGE ON THE DASH IS SHOWING "SERVICE THE POWER STEERING NOW". *TR

Mileage: 63,515

I WAS GOING ABOUT 55 MPH AND LOST ALL STEERING ABILITY, THE SERVICE POWERSTEERING NOW LIGHT CAME ON AND I LOST ALL ABILITY TO STEER. I ALMOST CRASHED. ALSO ALONG WITH THAT MESSAGE ANOTHER MESSAGE SAYING TO SERVICE ADVANCE TRAC NOW. THE POWER STEERING IS A TOTAL LOST. I TRIED TURNING THE CAR OFF AND THERE IS NOTHING. ALSO ABOUT 3000 MILES AGO THE SAME MESSAGE WITH THE SERVICE ADVANCE TRAC WITH A MESSAGE SAYING POWERSTEERING FAULT. THEN I TURNED THE CAR OFF AND IT WAS FINE UP UNTIL THE LAST INCIDENT. *TR

Mileage: 63,000

I WAS TURNING WHEN MY STEERING LOCKED UP AND STEERING FAILURE LIGHT LIT ON MY DASH. I LOST CONTROL OF MY STEERING AND COULD HAVE CRASHED. *TR

Mileage: 50,000

PURCHASED THE VEHICLE USED APPRX 3 MONTHS AGO. TWICE IN THE 3500 MILES WE HAVE PUT ON IT, THE POWER STEERING HAS CUT OUT WHILE DRIVING. AFTER TAKING IT TO OUR LOCAL FORD DEALERSHIP, WE WERE TOLD THE STEERING GEARS NEED REPLACED AND WILL COST US ALMOST $1500. NONE OF WHICH IS COVERED UNDER THE WARRANTY THAT CAME WITH THE VEHICLE. AFTER CONTACTING FORD CUSTOMER ASSISTANCE, WE HAVE BEEN TOLD THAT THERE ARE "NOT ENOUGH COMPLAINTS" TO WARRANT A RECALL. I DO NOT THINK THIS IS SOMETHING WE, THE CUSTOMER, SHOULD BE HELD RESPONSIBLE FOR PAYING FOR AS IT IS A MANUFACTURERS DEFECT. HOW MANY COMPLAINTS DO THEY NEED? IT'S A SAFETY ISSUE AND FORD NEEDS TO STEP UP AND TAKE CARE OF IT. *TR

Mileage: 42,500

POWER STEERING FAILURE. *TR

Mileage: 80,000

TRAVELING AT 55MPH, WHEN THE SERVICE POWER STEERING NOW AND ADVANCE TRAC LIGHT CAME ON,, NO POWER STEERING,,MADE IT HOME,, TRIED IT AGAIN IN THE MORNING STILL NO POWER STEERING, HAD IT TOWED TO A FORD DEALER, WHO SAID THEY CLEARED THE CODES AND CANT DUPLICATE THE PROBLEM,, THE 4 CODES STORED WERE P07AE, U0415,, C1277,, C1963,, WE LIVE A RURAL AREA WITH NO GUARD RAILS AND BETWEEN 20 TO 150 FOOT DROP OFFS,, IF THIS WOULD HAVE HAPPENED TO THE WIFE,, WHICH IS HER CAR TO DRIVE,, SHE WOULDN'T BE ABLE TO STEER THIS VEHICLE,, TOOK ME ALL I HAD TO GET IT HOME,, NOT VERY CONFIDANT ON LETTING HER DRIVE THIS CAR,, FORD NEEDS TO RESOLVE THIS PROBLEM. *TR

Mileage: 35,640

WHEN STARTING MY CAR THE POWER STEERING ASSIST WARNING WAS DISPLAYED. WHEN I SHUT THE CAR BACK OFF AND RESTARTED IT THE PROBLEM WENT AWAY. THIS HAPPENED ABOUT 3 TIMES IN ABOUT 3000 MILES. ABOUT THE FOURTH TIME THIS HAPPENED, SHUTTING IT OFF DID NOT CORRECT THE PROBLEM. SERVICE ADVANCETRAC WAS NOW ALSO DISPLAYED. THE CAR HAS NO POWER STEERING OR ADVANCETRAC AT THIS TIME. THE CODES THAT WERE STORED IN THE COMPUTER WERE FOR THE PINION SENSOR FAILURE. THIS SENSOR IS USED BY BOTH SYSTEMS AND IS NOT REPLACEABLE BY ITSELF. THE ENTIRE RACK AND PINION NEEDS TO BE CHANGED. THE QUOTE FROM MY DEALER WAS ABOUT $1400. *TR

Mileage: 47,000

I WAS DRIVING ON THE INTERSTATE AND ABOUT TO EXIT OFF OF THE INTERSTATE WHEN MY POWER STEERING LOCKED UP. I WAS ABLE TO PULL MY STEERING WHEEL ENOUGH TO GET OFF OF THE INTERSTATE AND ONTO THE SHOULDER BUT COULD NOT TURN MY STEERING BACK AND FORTH. I TURNED MY CAR OFF AND WHEN I TURNED THE CAR BACK ON I WAS ABLE TO MOVE MY STEERING WHEEL. I HAVE HAD THIS CAR SINCE IT WAS BRAND NEW AND I HAVE SERVICED IT ON A REGULAR BASIS. THE CAR IS A 2011 WITH ONLY 50,000 MILES ON THE VEHICLE. I WAS ABLE TO GET THE CAR SAFELY TO THE SHOULDER BUT COULD HAVE ENDED HAD A VERY BAD ACCIDENT. I AM NOW FEARFUL TO DRIVE THE CAR. *TR

Mileage: 50,000

WHILE DRIVING AT ABOUT 45 MPH THE CAR CHIMED AND POSTED A WARNING ON THE DISPLAY. IT TOLD ME TO CHECK THE POWER STEERING. THE POWER STEERING WAS STILL WORKING SO I CONTINUED DRIVING. ONCE I CAME UPON A STOP LIGHT I TURNED THE VEHICLE OFF TO TRY AND CLEAR THE CODE. WHEN I TURNED THE VEHICLE BACK ON IT CHIMED AGAIN AND THEN POSTED A SERVICE STEERING NOW WARNING. I PROCEEDED FROM THE TRAFFIC LIGHT AND MADE A RIGHT HAND TURN ONTO ANOTHER ROAD. THE POWER STEERING WAS GONE AND THE VEHICLE WAS VERY HARD TO TURN. I HAD THE VEHICLE TOWED TO THE FORD DEALERSHIP AND THEY CLAIM THE PROBLEM IS A STEERING GEAR AND WILL COST $1700 TO REPLACE IT. *TR

Mileage: 50,300

BACKING OUT OF MY GARAGE, STARTED HEARING WARNING SOUNDS GOING OFF, MESSAGE BOARD SCROLLED THE FOLLOWING: POWER STEERING SYSTEM FAULT. I WAS UNABLE TO STEER MY VEHICLE AT ALL. I HAD TO HAVE THE CAR TOWED TO A CAR REPAIR SHOP. AFTER A FEW DAYS OF TRYING TO GET THE COMPUTER TO READ MY CAR TO SEE WHAT WAS WRONG, THE CAR REPAIR SHOP HAD TO TOW MY CAR OVER TO A FORD DEALER WHO WAS ABLE TO TELL THE MECHANIC THAT MY ENTIRE STEERING SYSTEM WAS OUT AND NEEDED TO BE REPLACED. NOT ONLY THAT, THIS PARTICULAR PART CAN ONLY BE PURCHASED FROM FORD AND THE PART ALONE COST $1105.26. THIS IS VERY MUCH A SAFETY ISSUE AND THIS SHOULD BE RECALLED. A COUPLE OF DAYS PRIOR TO THIS INCIDENT I WAS DRIVING DOWN 24 HWY GOING BETWEEN 40 AND 45 MPH WHEN THIS FIRST OCCURRED AND I FINALLY FOUND MYSELF IN THE MIDDLE OF A HEAVILY TRAFFIC AREA NOT ABLE TO STEER MY VEHICLE TO THE LEFT OR RIGHT. I WAS CONCERNED WITH GETTING OFF THE ROAD IN A SAFE MANOR. THANKFULLY I WAS ABLE TO COAST MY VEHICLE TO A STOPPING POINT, READ MY MANUAL AND DISCOVER A RESETTING PROCESSING. IT WORKED AND I WAS ABLE TO MAKE IT HOME. UNFORTUNATELY, THE RESET PROCESS DID NOT WORK THIS LAST TIME. I CONTACTED FORD AND THEY DID NOT OFFER ANY HELP, ONLY STATED THERE WAS NO RECALL ON THIS DEVICE AND THAT MY WARRANTY WAS NO LONGER VALID AND I HAD NO EXTRA COVERAGE. FORD SHOULD BE FORCED TO RECALL THIS SYSTEM SINCE SO MANY PEOPLE AROUND THE COUNTRY ARE HAVING AN ISSUE WITH THIS SYSTEM. THERE IS NO WAY THE STEERING SYSTEM SHOULD GO OUT WITHIN 60 THOUSAND MILES. I WOULD APPRECIATE AN INVESTIGATION INTO THIS ISSUE AND A RESPONSE TO MY COMPLAINT. *TR

Mileage: 67,245

THE STEERING SUDDENLY WENT OUT AS I WAS IN THE MIDDLE OF A CURVING DRIVING ABOUT 58-60 MPH. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 MINUTES. I THEN RESTARTED THE CAR AND DROVE HOME WITHOUT ANY INCIDENT. *TR

Mileage: 51,200

WHILE DRIVING IN TOWN AT APPROXIMATELY 35MPH ON 9/18/13, THE FOLLOWING MESSAGE APPEARED IN THE INSTRUMENT CLUSTER DISPLAY "SERVICE ADVANCETRAK" AND "POWER STEERING ASSIST FAULT". AT THAT MOMENT, THE CAR DID NOT HAVE POWER STEERING. I PULLED OVER AND SHUT OFF THE CAR AND RESTARTED IT AND THE CAR WORKED NORMALLY FOR A FEW BLOCKS THEN DID THE SAME SEQUENCE AGAIN. AS OF THIS MORNING 9/19/13, THE POWER STEERING IS WORKING FINE. *TR

Mileage: 42,000

WHILE TRAVELING AT A SPEED OF APPROX 35 MPH, THE I RECEIVED A VEHICLE WARNING ON THE DASH OF "POWER STEERING ASSIST FAULT/SERVICE ADVANCE TRAC SYSTEM". THE VEHICLE BECAME HARD TO MANEUVER AND APPEARED TO REVERT BACK TO MANUAL STEERING. DROVE APPROXIMATELY ANOTHER 2.5 MILES AND TURNED CAR OFF. UPON RESTART STEERING RETURNED TO NORMAL. DROVE VEHICLE TO DEALERSHIP AND WAS TOLD POSSIBLE FAULTY ELECTRICAL STEERING SENSOR AND MAYNEED TOTAL STEERING SYSTEM REPLACED. WAITING FOR FINAL DIAGNOSES AT THIS TIME. *TR

Mileage: 73,800

LEAVING WORK ON MY WAY HOME IT WAS FINE. I PROCEEDED TO GET ONTO THE EXPRESS WAY, AS I WENT TO CHANGE LANES THE STEERING GOT REALLY HARD TO TURN AFTER 10 MILES DOWN THE ROAD THE POWER STEERING ASSIST LIGHT CAME ON. I PULLED TO THE SIDE OF THE ROAD TO CHECK ANY FUSES BUT WERE ALL GOOD. I THEN TRIED TO FIGURE OUT HOW TO RESET IT. I TRIED A FEW BUT THE ONE THAT WORK FOR ME WAS TURNING THE CAR OFF THEN TURN THE KEY TO THE ON POSITION PUT IT IN NEUTRAL WHILE IN NEUTRAL TURN THE KEY TO THE OFF POSITION THEN PUT THE CAR IN PARK THEN START IT UP AND IT WORKED. THEN IT STARTED DOING IT AGAIN. I THINK THIS IS A VERY DANGEROUS COMPONENT TO PUT ON A CAR, BECAUSE IT GOES OUT WHILE DRIVING. *JB

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 25 MPH, THE VEHICLE BECAME DIFFICULT TO STEER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 52,600.

Mileage: 52,600

I WAS DRIVING ABOUT 40 MPH WHEN THE SERVICE ADVANCE TRAC ALARM CAME ON. IT SAID SERVICE POWER STEERING. WHEN I CAME TO A STOP AND TURNED OFF THE VEHICLE, MY FUSION HAD NO POWER STEERING WHATSOEVER AND I COULD NOT EVEN TURN THE WHEEL. SO I HAD IT TOWED TO THE NEAREST FORD DEALERSHIP. THEY FIRST REPLACED THE STEERING GEAR ASSEMBLY WHICH THREE DAYS LATER IT WENT OUT AGAIN! I TOOK IT BACK TO THE DEALER WHERE THEY SAID IT WAS A GLITCH IN THE SENSOR SO THEY MANUALLY RESET EVERYTHING. WELL THAT FIXED THE PROBLEM FOR MAYBE 2 DAYS, AND IT WENT OUT ON ME AGAIN. ALSO, THERE WAS A PIECE OF PLASTIC THAT THE DEALERSHIP FAILED TO PUT ON CORRECTLY, THUS RESULTING IN THE PIECE OF PLASTIC DRAGGING THE GROUND AND BROKE OFF WHILE I WAS DRIVING. NEARLY SCARED ME TO DEATH. THEY REPLACED THE ABS MODULE AND THAT ALSO DID NOT FIX THE PROBLEM. SO I AM NOW AT A STANDSTILL AND I REFUSE TO BE HUMILIATED WITH THIS SITUATION. FORD HAS TO FIX MY CAR OR GIVE ME A NEW ONE BECAUSE THIS IS COMPLETELY RIDICULOUS. IF THIS ISN'T A RECALL ON THIS MODEL THEN IT SHOULD BE BECAUSE THERE IS NO WAY THIS CAR SHOULD HAVE THIS PROBLEM IN THE THREE YEARS I HAVE HAD IT. I AM VERY FRUSTRATED WITH THIS DEALERSHIP AND ALSO WITH FORD. HELP! *JB

Mileage: 90,500

DRIVING APPROX 25 MPH AND POWER STEERING SHUT DOWN WITHOUT WARNING. I NARROWLY MISSED HITTING ANOTHER CAR. PULLED CAR OVER (WITH GREAT DIFFICULTY). AN ERROR MESSAGE APPEARED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRAC." I TURNED CAR OFF FOR A MINUTE AND RESTARTED. MESSAGE WAS GONE AND CAR SEEMED TO DRIVE OK. I WAS ONE MINUTE AWAY FROM A MAJOR ARTERIAL STREET (50 MPH LIMIT) AND COULD HAVE BEEN KILLED IF THIS HAPPENED THERE!!*JB

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE STEERING WHEEL FAILED AND TIGHTENED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Mileage: 53,000

VEHICLE WAS BEING DRIVEN TO PLACE OF WORK. AS THE VEHICLE WAS ATTEMPTED TO BE TURNED RIGHT INTO DRIVEWAY THE POWER STEERING COMPLETELY FAILED AND THE DRIVER NEARLY HIT ANOTHER VEHICLE WHICH WAS EXITING THE BUSINESS AND THE CURB. BRAKES WERE APPLIED SHARPLY AND EVERY BIT OF THE 120 LB FEMALE DRIVER'S STRENGTH WAS NEEDED TO MANUALLY STEER THE VEHICLE INTO THE PARKING LOT. THE CLUSTER DESPLAYED TWO ERROR MESSAGES; "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." THIS WAS THE FOURTH OCCURENCE OF THIS TYPE WITH THIS VEHICLE. IN THE THREE PREVIOUS SITUATIONS WHEN THE KEY WAS CYCLED OFF AND BACK ON AFTER THE STEERING FAILED IT RETURNED TO OPERATION UPON RESTART. IN THIS OCCURENCE MULTIPLE KEY CYCLES WERE COMPLETED WITHOUT ANY CHANGE. DEALER CHARGE FOR REPAIR WAS OVER $1600. *TT

Mileage: 38,400

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE TRAC CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED FOLLOWED BY A COMPLETE LOSS OF THE POWER STEERING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE FAILURE WAS CONTRIBUTED TO THE ELECTRONIC STEERING GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

ON THREE SEPARATE OCCASIONS WITHIN THE LAST TWO WEEKS, (TWO WHILE PULLING OUT OF MY DRIVEWAY, AND ONCE WHILE LEAVING WORK), MY STEERING HAS "LOCKED" ON ME. THE CODE THAT APPEARED ON THE DASH WAS POWER STEERING ASSIST FAULT. NOT BEING TOO SURE OF WHAT THIS WAS ABOUT WE TOOK IT TO THE DEALER WHO TOLD US IT WAS THE RACK AND PINION THAT HAD GONE OUT. THE DEALER THEN STATED IN ORDER TO FIX IT THE ROCKER ARMS AS WELL AS THE RACK AND PINION WOULD HAVE TO BE REPLACED TO THE TUNE OF 2700 IN REPAIRS, THAT WAS NOT INCLUDING LABOR AND TAX. WHILE OUR VEHICLE IS STILL UNDER WARRANTY, I FEEL THIS SHOULD BE PART OF THE POWER TRAIN, AS WITHOUT STEERING YOU CANNOT DRIVE. THIS IS ALSO A HUGE SAFETY ISSUE. I CANNOT IMAGINE HOW THIS WOULD HAVE GONE IF I HAD BEEN IN TRAFFIC, LET ALONE IF MY CHILDREN HAD BEEN IN THE CAR. I HAVE SEEN HOW MANY COMPLAINTS THERE IS ABOUT THIS SITUATION. WHEN WILL THERE BE RESULTS? *TR

Mileage: 58,224

WHILE DRIVING DOWN THE FREEWAY AT 70MPH ON A STRAIGHT SECTION OF ROAD THE POWER STEERING ASSIST FAULT AND ADVANCE TRAC FAULT APPEARED ON THE DASH AND THE STEERING WHEEL BECAME VERY STIFF (DIFFICULT TO TURN). THIS HAS HAPPENED A TOTAL OF 4 TIMES, ONCE ABOUT A MONTH AGO, AND TWICE ON THE 16TH. 3 WERE ON THE FREEWAY AND THE FOURTH UPON STARTING THE CAR LATER ON THE 16TH. EVERY TIME IT WAS RESET BY TURNING THE CAR OFF AND LETTING IT SIT FOR A MINUTE AND RESTARTING. *TR

Mileage: 51,000

POWER STEERING STOPPED WORKING AND THE DASHBOARD DISPLAYED THAT THE POWER STEERING FAULT ASSEMBLY MALFUNCTIONED AND THE ADVANCE TRACK LIGHT CAME ON. VEHICLE WAS UNRESPONSIVE AND DIFFICULT TO MANEUVER.

Mileage: 48,532

VEHICLE'S POWER STEERING FAILED WHEN SHIFTING VEHICLE INTO REVERSE. "POWER ASSIST" AND "ADVANCETRAC" NOTIFICATIONS APPEARED ON DASH. FLUID NORMAL AND NO VISUAL DEFECTS. TURNED OFF AND RESTARTED VEHICLE, AND POWER STEERING RETURNED. INTERNET SEARCHES REVEALED THIS TO BE A COMMON PROBLEM WITH NO CERTAIN SOLUTION. *TR

Mileage: 29,990

THE MESSAGE CENTER DISPLAYED "POWER STEERING ASSIST FAIL" AND THE POWER STEERING TO MY CAR STOPPED FUNCTIONING. RESEARCH AS TO WHAT MAY HAVE CAUSED THIS RESULTED IN NUMEROUS INSTANCES OF THIS FAULT REPORTED BY OTHER FORD OWNERS WITH THE SAME MODEL YEAR AND THE SAME APPROXIMATE MILEAGE. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE ACKNOWLEDGED BY FORD AND A RECALL BE INITIATED. *TR

Mileage: 43,000

ACCELERATING MODESTLY FROM 4 WAY STOP, THE POWER STEERING JUST WENT OUT. THERE WAS A BEEPING NOISE AND THE DASH READ "POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC". COULD BE VERY DANGEROUS ON ANY SORT OF TURN. VERY DIFFICULT TO STEER VEHICLE AT THAT POINT. *TR

Mileage: 22,000

DASH BOARD REPORTS POWER STEERING ASSIST FAULT. DIFFICULTY STEERING. DRIVE TO PARKING PLACE. TURN CAR OFF. TWO HOURS LATER RETURN TO CAR. TURN ON CAR AND THE POWER STEERING IS OK. SECOND FAULT AT 46045 MILES. CAR WAS PARKED. TURN CAR ON. POWER STEERING ASSIST FAULT. TURN CAR OFF. TURN CAR ON. POWER STEERING OK. *TR

Mileage: 45,500

I WAS DRIVING ON THE EXPRESSWAY EARLY THIS MORNING TRAVELING AT ~70 MILES AN HOUR. WITHOUT WARNING THE POWER STEERING CEASED TO WORK AND I GOT A WARNING THAT THERE WAS A POWER ASSIST FAULT AND TO SERVICE ADVANCTRAC. IF I WOULD HAVE BEEN TAKING A CURVE AT THAT EXACT MOMENT THE RESULTS COULD HAVE BEEN CATASTROPHIC. AFTER MAKING IT OFF THE EXPRESSWAY I WAS ABLE TO TURN THE CAR OFF AND THEN BACK ON AND ALL WAS FINE AND THE POWER STEERING WAS ONCE AGAIN WORKING. MY CONCERN AT THIS POINT IS THAT I NEVER KNOW, MOVING FORWARD, IF AND WHEN THIS ISSUE MAY OCCUR AGAIN. BASED ON SOME ONLINE RESEARCH I SEE MANY OTHER FUSION OWNERS COMPLAINING OF THIS EXACT ISSUE. PLEASE DON'T WAIT FOR SOMEONE TO DIE BEFORE TAKING ACTION AND FORCING FORD TO ANALYZE ROOT CAUSE. *TR

Mileage: 45,000

TWICE IN THE LAST 3 WEEKS WHILE DRIVING AND MAKING A TURN MY POWER STEERING FAILED WITHOUT WARNING. I HAD TO PULL OVER AND RESTART THE CAR AND POWER STEERING RETURNED TO NORMAL. *TR

Mileage: 29,350

POWER STEERING FAILURE MAKES THE CAR STEERING CONTROL TO BE VERY HARD. I TRIED MANY WAYS (TURN OFF THE CAR, DISCONNECT BATTERY) BUT DID NOT WORK. *TR

Mileage: 46,000

I WAS DRIVING AND THE CAR WAS RUNNING FINE WITH NO WARNING OF ANY PROBLEMS. I WENT THROUGH A TOLL BOOTH, ACCELERATED AND ALL OF THE SUDDEN THE STEERING WHEEL LOCKED UP AND BECAME VERY DIFFICULT TO TURN THE WHEEL. THE POWER STEERING ASSIST FAILURE WARNING CAME ON IN THE MESSAGE CENTER. IF THIS WERE TO OCCUR ON A CORNER THERE WOULD BE NO WAY TO SAVE IT. IT IS VERY DANGEROUS AND HAVE NO OTHER WAY OF GETTING AROUND. NOW EVERY TIME I GET INTO MY CAR, I AM PUTTING MY LIFE ON THE LINE. NOT SAFE THERE NEEDS TO BE A RECALL ON THIS VEHICLE AS I SEE NOW MANY PROBLEMS JUST LIKE MINE HAVE OCCURRED TO THOUSANDS OF PEOPLE. I PURCHASED MY CAR ONLY 8 MONTHS AGO AND HAVE PUT AROUND 9,000 MILES ON IT. *TR

Mileage: 38,000

MY WIFE WAS PULLING INTO THE PARKING LOT WHERE SHE WORKS AND THE POWER STEERING QUIT. ON THE READOUT IT SAID POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC. ALSO THE ADVANCE TRAC LIGHT CAME ON. WITH DIFFICULTY SHE FINISHED PARKING THE CAR AND CALLED ME. SHE THEN SHUT THE CAR OFF AND WENT IN TO WORK. I DROVE TO WHERE SHE PARKED AND CHECKED UNDER THE HOOD FOR THE POWER STEERING. COULD NOT FIND IT SO LOOKED IN MANUAL AND FOUND THAT POWER STEERING ASSIST IS ELECTRONIC AND NOT HYDRAULIC. I STARTED CAR AND EVERYTHING WORKED NORMAL INCLUDING STEERING. LOOKED ONLINE AND FOUND MANY OTHER COMPLAINTS OF SAME PROBLEM ON 2011 FUSIONS. PLUGGED A DIAGNOSTIC TOOL IN UNDER THE DASH AND IT SHOWED NO FAULT CODES STORED. TOOK TO A FORD DEALER THE FOLLOWING WEEK AFTER DISCUSSING THE PROBLEM WITH THEM. THEY KEPT IT 4 DAYS AND COULD NOT GET THE PROBLEM TO COME UP AGAIN. WAS TOLD TO DRIVE IT UNTIL IT CAME UP AGAIN. PICKED UP THE CAR ON FRIDAY THE 26TH AND DROVE IT. THE STEERING WENT OUT AGAIN ON SUNDAY THE 28TH OF JULY WHEN I WAS DRIVING ABOUT 20 MPH. PULLED OVER TO SIDE OF ROAD AND SHUT OFF. RESTARTED AND EVERYTHING WAS NORMAL AGAIN. TALKED TO 2 OTHER FORD DEALERS AND WAS TOLD TO BRING IT IN WHEN IT HAPPENS AGAIN WITHOUT SHUTTING OFF SO THEY CAN CHECK IT WHEN IT IS HAPPENING. (BUT OF COURSE IT HAS TO BE A DAY AND TIME THEY ARE OPEN) I FEEL THIS IS A SAFETY ISSUE. MY WIFE DRIVES THIS TO WORK DAILY AND HAS TO TRAVEL OVER ROADS WHERE THERE IS NO PLACE TO PULL OFF TO RESET. ALSO IT WOULD BE VERY DIFFICULT FOR HER TO KEEP STEERING WHILE SHE IS CONTINUING TO DRIVE. I CALLED FORD CUSTOMER SERVICE AND FILED A COMPLAINT BUT WITH NO IMMEDIATE RESOLVE. *TR

Mileage: 56,000

MY WIFE, SON AND I WAS AT A STOP LIGHT GETTING READY TO TURN RIGHT AND ALL ASUDDEN THERE WAS NO STEERING AT ALL LOCKED COMPLETELY UP SO WE PULLED OVER AND TRIED TO RESTART CALL AND MESSAGE POPPED UP SERVICE BRAKE SYSTEM, CHECK POWER STEERING NOW, SERVICE ADVANCE TRACK. THE ELECTRIC POWER STEERING HAD WENT COMPLETELY OUT OF THE CAR TOTALLY NOT SAFE AT ALL. WHEN WILL THERE BE A RECALL ON SUCH A MAJOR ISSUE THIS NEEDS TO BE ADDRESSED I HAVE READ OTHER FUSIONS WITH THE SAME PROBLEM AS MINE. THIS VEHICLE WILL NOT BE DRIVEN ANYMORE NOT WORTH THE LIFE OF MY FAMILY OVER SOMETHING THAT SHOULD HAVE BEEN RECALLED YEARS AGO BY FORD STILL NOTHING LAST FORD I WILL OWN. *TR

Mileage: 38,500

I WAS GOING AROUND A CURVE AT 25 MPH WHEN SUDDENLY THE STEERING WHEEL JERKED IN MY HAND AND THEN BECAME ALMOST IMPOSSIBLE TO TURN. A WARNING DISPLAY CAME ON THAT READ "POWER STEERING ASSIST FAILURE, SERVICE ADVANCETRAC." I MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD AND THEN TURN IT OFF. I RESTARTED THE ENGINE AND THE WARNING MESSAGE WAS CLEARED AND THE STEERING WORKED FINE THE REST OF THE TRIP. I CALLED THE SERVICE DEPARTMENT AT THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND EXPLAINED WHAT HAPPENED. THE SERVICE MANAGE TOLD ME HE HAD NEVER HEARD OF ANY SIMILAR PROBLEMS AND NOTHING COULD BE DONE ABOUT IT IF THERE WAS NO WARNING CODE DISPLAYING THAT THEY COULD READ. UPON RESEARCHING SEVERAL SITES ON THE INTERNET, I FOUND HUNDREDS AND HUNDREDS OF COMPLAINTS FOR THE SAME PROBLEM BEING EXPERIENCED BY OTHER FORD FUSION OWNERS. WILL MAJOR ACCIDENTS CLAIMING HUMAN LIVES HAVE TO OCCUR BEFORE THIS VERY SERIOUS PROBLEM IS ADDRESSED BY FORD MOTOR COMPANY AND THE NHTSA? *TR

Mileage: 25,100

THE STEERING OF THE VEHICLE WENT OUT AND LOCKED WHILE DRIVING. THIS IS A FAIRLY NEW VEHICLE AND I SEE SOME TRENDING OF COMPLAINTS AND SIMILAR DESCRIPTIONS OF THE FAILURE. EXTREMELY DANGEROUS. VERY THANKFUL I WAS NOT ON THE HIGHWAY. WAS ADVISED BY FORD THAT RACK AND PINION NEEDED REPLACEMENT AND THEY COULD NOT DIAGNOSE CAUSE. $2000 REPAIR. NOT COVERED, OUTSIDE WARRANTY PERIOD OF 36K MILES. SEEMS TO BE MORE OF A RECALL ISSUE? *TR

Mileage: 63,300

I TURNED THE CAR ON WHILE PARKED IN MY DRIVEWAY AND THE SCREEN FLASHED "POWER STEERING ASSIST FAULT." I WASN'T ABLE TO TURN THE STEERING WHEEL AT ALL. THIS HAPPENED ONCE BEFORE RECENTLY AND THE PROBLEM CEASED WHEN I RESTARTED THE CAR. HOWEVER, AFTER THIS CURRENT INCIDENT THE STEERING WHEEL WILL NOT TURN, EVEN WITH FORCE. IF THIS HAD HAPPENED WHILE I WAS DRIVING, I WOULD HAVE NO CONTROL OF THE CAR AND WOULD HAVE MOST LIKELY RESULTED IN A TERRIBLE CAR ACCIDENT AND/OR WORSE. I DEMAND THIS PROBLEM BE FIXED IMMEDIATELY AS I KNOW THAT THERE ARE SEVERAL OTHER FUSION OWNERS WHO HAVE HAD SIMILAR ISSUES. *TR

Mileage: 36,000

I WANTED TO CONTACT YOU ABOUT A SERIOUS SAFETY ISSUE IN MY 2011 FORD FUSION. I TOOK IT IN FOR SERVICE IN JANUARY 2013 AND WAS TOLD THAT THE THROTTLE BODY NEEDED REPLACED AFTER MY CAR STALLED A FEW TIMES. I WAS TOLD THEN THE THROTTLE BODY WAS BACKORDERED. I TRIED AGAIN IN JUNE AND WAS TOLD THAT THIS IS A COMMON PROBLEM AND THEY ARE STILL BACKORDERED. AFTER THAT, I WAS TOLD THAT I COULD SIMPLY TAKE THE KEY OUT AND PUT IT BACK IN AFTER IT STALLED AND IT WOULD BE FINE. AND THEY WERE BACKORDERED FROM FORD. ON JULY 11TH, THE CAR STALLED AT THE CORNER OF I-70 AND I-270 IN COLUMBUS WHILE TRAVELING AT 65MPH. I PULLED OFF TO THE SIDE OF THE ROAD AND RESET THE CAR. WHILE TRYING TO GET OFF THE ROAD, I WENT OFF THE ROAD TO AVOID ANY OTHER CARS AS THEIR WAS CONSTRUCTION AND NO SHOULDER. AFTER RESTARTING IT, I GOT BACK ONTO THE ROAD AND THE CAR STALLED AND I WASN'T ABLE TO MAKE IT BACK OFF THE ROAD AND NEARLY WAS HIT BY A SEMI FROM BEHIND. THE CAR STALLED A MINIMUM OF TEN TIMES DURING RUSH HOUR. *TR

Mileage: 52,000

POWER STEERING STOPPED WORKING, AND BRAKES ACTING UP, VERY HARD TO DRIVE TO THE SIDE OF THE ROAD AND STOP. WARNING LIGHTS CAME ON FOR POWER STEERING DEFAULT AND SERVICE ADVANCETRAC. TOOK MY FUSION TO THE FORD DEALER IN GRAND HAVEN,MI. TO SEE WHAT THE PROBLEM WAS. WITHOUT LOOKING AT MY CAR THEY SAID THEY COULDN'T HELP ME, CAME BACK TO MY DAUGHTERS HOME. THIS HAS HAPPENED 3 TIMES IN THE LAST 2 WEEKS, WHEN I SHUT THE CAR OFF FOR AWHILE, IT SEEMS TO CORRECT ITSELF. BUT THERE IS NO WAY OF TELLING WHEN IT WILL HAPPEN AGAIN. I'M VISITING FROM PENNSYLVANIA IN MICHIGAN, AND I GUESS I'M SUPPOSE TO TAKE THE CHANCE OF DRIVING MY CAR THE 700 MILES TO PA WITHOUT IT HAPPENING AGAIN!! CONSIDERING ALL THE COMMENTS I HAVE SEEN ON THE INTERNET ABOUT THE SAME ISSUES WITH OTHER FUSIONS, IT WOULD SEEM TO ME THAT FORD MIGHT TAKE A LOOK AT THE PROBLEM AND HELP THEIR CUSTOMERS. I WONDERED ABOUT THE FORD DEALER, IF HE NOTICED MY PA. PLATES AND I'M 77 YEARS OLD, AND THAT WAS THAT!! I HOPE NOT! RIGHT NOW I'M STILL IN MICHIGAN, DECIDING WHAT TO DO? *TR

Mileage: 53,000

***NOTE: THIS STARTED IN MAY 2013 HAPPENED 3 TIMES. DEALERSHIP REPLACE AN INTAKE SENSOR AND THEN IT HAPPENED AGAIN AS LISTED BELOW. THIS IS PUTTING ME AND MY DAUGHTERS IN DANGER EVERYTIME THIS HAPPENS WITHOUT PRIOR WARNING. ---------------------------------------- JULY 19, 2013 @ 3:29 AM: WITHOUT WARNING THIS TIME THE "CHECK ENGINE" INDICATOR CAME ON , THE CAR MADE A WEIRD NOISE LIKE A DYING RUMBLE/PURRING NOISE AS IT BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL -------------------------------------- JULY 19, 2013 @3:28 AM: WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL ------------------------------------------- JULY 19, 2013 @ 1:20 AM : WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL ---------------------------------------------------------- JULY 18, 2013 @4:30 PM: WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK ?.I WAS IN THE BACK SEAT & INSTRUCTED HER WHAT TO DO. -STARTED THE ENGINE AND IT ACTED NORMAL ***** FORD DEALERSHIP SERVICE TECHNICIANS COULD NOT FIND OR DUPLICATE THE PROBLEM. THE ISSUE ESCALATED TO THE FORD ENGINEERS. THEY DETERMINED THAT IT WAS SOMETHING LIKE THE MASSIVE INTAKE AIR FLOW SENSOR AND INSTALLED A NEW ONE ( FORD PART: FP 3L3Z-128579-BA SENSOR ASSY) JUNE 13 JUST PRIOR TO MY BUSINESS TRIP ON JUNE 17,2013. *TR

Mileage: 33,000

WHILE DRIVING ON THE EXPRESSWAY AT APPROXIMATELY 60 MPH, POWER STEERING STOPPED WORKING. VEHICLE DISPLAY FLASHED POWER STEERING FAILURE ALTERNATING WITH SERVICE ADVANCE TRACK. THE PROBLEM HAS RECURRED MULTIPLE TIMES UNDER SIMILAR CONDITIONS, AND RECENTLY HAPPENED ON A TURN. TOOK VEHICLE TO DEALER ON 7/3/13. THEY COULD NOT NOTE ANYTHING WRONG, BUT RESET SENSOR ANYWAY. THE PROBLEM HAS OCCURRED TWICE SINCE THE SENSOR WAS RESET. I FEEL THAT THIS COULD BE A DANGEROUS PROBLEM, DEPENDING ON WHEN THE MALFUNCTION OCCURS. *TR

Mileage: 52,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING FAILED AS THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SHUT DOWN AND RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,200.

Mileage: 44,200

I BROUGHT MY FUSION IN FOR SERVICE ON 2/28/12 (17899 MILES) FOR THE FIRST TIME W/ HEAVY VIBRATION IN STEERING WHEEL WHEN APPLYING BRAKES. I WAS TOLD THEY MY ROTORS NEEDED TO BE MACHINED, & THAT WAS COVERED UNDER WARRANTY. IT WAS NOT EVEN A MONTH LATER WHEN I COULD FEEL SLIGHT VIBRATION IN MY STEERING WHEEL AGAIN, & WOULD PROGRESS UNTIL I FINALLY HAD TO BRING IN AGAIN TO BE SERVICED WITH SEVERAL OTHER PROBLEMS W/ MY CAR. ON 11/9/12 (32,651 MILES) (1.) HEAVY VIBRATION, THEY REPLACED ROTORS. (2) MY ADVANCE TRAC AND CHECK BRAKING SYSTEM MESSAGE KEPT COMING UP, THEY TOLD ME IT WAS DUE TO LOW BATTERY VOLTAGE. (3)VEHICLE STALLS WHEN STARTING, THEY REPLACED BATTERY. (4) SKIPPING GEARS & STALLING, REPROGRAMMED PCM. ON 6/15/13 MY CAR LOSES ALL POWER AND DIES IN THE MIDDLE OF HIGHWAY @ NIGHT AS I WAS BACKING OUT OF A PRIVATE DRIVE W/ MY DAUGHTER & HER FRIEND IN BACKSEAT, I HAD TO PUT IT BACK IN GEAR & JIGGLE KEY TO TURN OFF, RESTART CAR, & BE ABLE TO DRIVE OFF ALL THE WHILE CARS RUNNING OFF THE ROAD TO KEEP FROM HITTING ME! BROUGHT MY CAR IN FOR SERVICE FINALLY AGAIN 7/11/12(44158 MILES) (WAITED 2 WEEKS TIL THEY COULD GET ME IN TO DIAG)WITH RECURRING PROBLEMS ABOVE + POWER LOSS! (1) CAR SPUTTERS/GEARS SKIP/STALLING/LOSES POWER, & THEY FIND A BUG MASS AIR FLOW(AS THEY SAID) BUT 1ST TOLD ME TB THEN SAID NO & AS FAR AS LOSING POWER THEY HAVE NO IDEA! (2)VIBRATION IN STEERING, ROTORS NEED TO BE MACHINED AGAIN! NEVER HAD THIS MUCH WORK WITH ROTORS ON ANY VEHICLE. OH AND MY WHOLE STEERING RACK ASSEMBLY NEEDS TO BE REPLACED @ 44,158 MILES!!! FORD SHOULD NOT BE MAKING CARS THAT YOU CAN NOT GET AT LEAST 100,000 MILES BEFORE A $2,000+ SERVICE NEEDS TO BE DONE ON CAR! I TOLD FORD EVEN IF THEY FIXED WHAT THEY SAID IS WRONG WITH MY CAR TODAY, THEY COULD NOT GIVE ME $1,000,000 TO PUT MYSELF OR MY CHILD IN IT EVER AGAIN! THIS CAR IS UNSAFE, UNRELIABLE, AND SHOULD HAVE RECALLS & DON'T TRUST IT! *TR

Mileage: 17,899

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STARTED HER VEHICLE AND THE "POWER STEERING ASSIST FAULT" WARNING ALERT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND IT FUNCTIONED PROPERLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

Mileage: 38,000

CAR IS HAVING A HARD TIME CRANKING AND IDLING HIGH, POWER STEERING HARD TO MOVE BECAUSE OF A POWER STEERING ASSIST FAULT AND THE CAR IS HARD TO STEER IT HAS DONE IT 3 TIMES. ONCE WHILE DRIVING AND 2 OTHER TIMES WHILE PARKED BUT CAR WAS HARD TO CRANK. *TR

WHILE DRIVING OUT OF A PARKING LOT AND TURNING ONTO A MAIN ROAD, THE POWER STEERING BECAME EXTREMELY HEAVY AND DIFFICULT. I HEARD BEEPING INSIDE THE CAR AND THE MESSAGE- POWER STEERING ASSIST FAILURE LIGHT CAME ON. I WAS ABLE TO MANEUVER THE CAR TO THE SIDE OF THE ROAD AND TURNED THE CAR OFF AND BACK ON AGAIN AND THE STEERING RETURNED TO NORMAL. THIS WAS SCARY AS IT HAPPENED WITH OUT WARNING SO I IMMEDIATELY CALLED THE CLOSEST FORD DEALER AFTERWARDS (MONDAY) AND EXPLAINED WHAT HAD JUST HAPPENED AND THAT I WAS WORRIED IT WOULD REOCCUR AND IS DANGEROUS BUT THEY COULDN'T TAKE IT UNTIL FRIDAY. ALSO, CONCERNED ABOUT READING VERY SIMILAR COMPLAINTS WITH NO RECALL FROM FORD TO LOOK INTO AND FIX BEFORE THIS MALFUNCTION CAUSES A DANGEROUS ACCIDENT. LUCKILY, I HAD JUST MADE A TURN AT THE TIME AND WASN'T MOVING FAST AT ALL BUT OTHERS HAVE WRITTEN THAT IT HAPPENS AT HIGHER SPEEDS AS WELL. *TR

Mileage: 33,800

I TURNED ON MY CAR. THE POWERING STEERING ASSIST FAULT LIGHT CAME ON AND IT WAS HARD TO TURN. I TURNED MY CAR OFF AND ON AGAIN. THE LIGHT WAS STILL THERE. *TR

Mileage: 57,986

THE POWER STEERING WENT OF WHILE I WAS DRIVING AT APPROXIMATELY 45MPH. THE INDICATOR SHOWED CHECK POWER TRAC POWER STEERING. TOOK IT TO THE DEALER WHERE I BOUGHT THE CAR AND THEY PUT IT ON A COMPUTER TO SEE WHAT WAS WRONG. THE COMPUTER SHOWED THE POWER GEAR NEEDS TO BE REPLACED AT $1600. BUT THE SERVICE TECH SAID THAT MAY NOT BE ALL THAT'S WRONG, BUT FIRST NEED TO REPLACE THE POWER GEAR. THIS SHOULD BE COVERED IN THE WARRANTY AND THIS SHOULD BE A RECALL DUE TO HAVING OCCURRED NUMEROUS TIMES BEFORE. NEITHER OF WHICH IS OCCURRING. THIS COULD BE VERY DANGEROUS AND CAUSE SERIOUS INJURY IF THE CAR, FOR INCIDENCE, IS IN THE PASSING LANE. AFTER THE CAR LOST ITS POWER STEERING, I WAS ABLE TO STOP AND RESTART, WHICH CORRECTED THE STEERING. *TR

Mileage: 57,300

MY POWER STEERING HAS GONE OUT ON 3 SEPARATE OCCASIONS NOW. THE FIRST INCIDENT WAS JUNE 26. I HAD PARKED THE CAR (PULLED OVER BECAUSE OF A BAD RAIN STORM). WHEN I RESTARTED THE CAR AND STARTED TO PULL OUT OF THE PARKING PLACE, THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AND IT BECAME EXTREMELY DIFFICULT TO STEER THE CAR. I PULLED OVER AGAIN, TURNED OFF THE ENGINE FOR SEVERAL MINUTES AND WHEN I RESTARTED IT, THE DEFAULT LIGHT WAS OFF AND IT WAS FINE. THE SECOND INCIDENT OCCURRED ON JUNE 28. AGAIN, IT HAPPENED WHEN I STARTED THE CAR. I WAS PARALLEL PARKED AND WHEN I STARTED THE CAR, THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AND THE STEERING WAS AGAIN VERY DIFFICULT TO MANEUVER. I TURNED THE ENGINE OFF FOR SEVERAL MINUTES, RESTARTED AND IT WAS FINE. THE THIRD INCIDENT OCCURRED TODAY, 7/4/2013, AND THIS TIME IT HAPPENED WHILE I WAS DRIVING. I WAS DRIVING APPROXIMATELY 45 MPH WHEN THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AGAIN. I WAS ABLE TO PULL OFF OF THE HIGHWAY SAFELY. I TURNED THE CAR OFF FOR SEVERAL MINUTES AND ONCE AGAIN, IT WAS FINE. HOWEVER, TO JUST SUDDENLY LOSE THE CAPABILITY TO STEER IS QUITE TERRIFYING AND EXTREMELY DANGEROUS, ESPECIALLY ON A HIGHWAY. SINCE THIS HAS HAPPENED, I HAVE DONE SOME RESEARCH ONLINE AND THIS POWER STEERING ASSIST DEFAULT SEEMS TO BE QUITE A COMMON PROBLEM WITH FORD FUSION OWNERS- ESPECIALLY 2010-2012 MODELS. FORD NEEDS TO ADDRESS THIS ISSUE BEFORE THERE IS A REALLY SERIOUS ACCIDENT. I'VE ONLY MADE A FEW PAYMENTS ON MY CAR AND I AM NOW AFRAID TO DRIVE IT- IT IS NOT SAFE!! *TR

Mileage: 35,700

THE CAR SUDDENLY DEVELOPED SOME SLOP OR PLAY IN THE STEERING OF THE CAR WITH A CLUNKING NOISE UPON STEERING. A GARAGE CHECKED IT OUT AND DETERMINED THAT THE "RACK AND PINION" ASSEMBLY HOUSING, WHICH IS MADE A ALUMINUM, HAD A VERTICAL CRACK IN THE MIDDLE OF IT. THIS IS VERY DANGEROUS SITUATION THAT COULD CAUSE STEERING FAILURE RESULTING IN A TOTAL LOSS OF VEHICLE CONTROL. CAR IS DRIVABLE AT THIS POINT. *TR

Mileage: 35,950

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,250 AND THE CURRENT MILEAGE WAS 60,344. *TR

Mileage: 60,250

WAS STOPPED AT RED LIGHT IN RIGHT TURN LANE . LIGHT CHANGED AND I STARTED FORWARD THE STEERING LOCKED UP AND LIGHTS AND BUZZERS WENT OFF THERE WAS NO ONE STOPPED AT LIGHT IN OTHER LANE SO I WAS ABLE TO STEER SAFELY TO RIGHT AND CLEAR TRAFFIC. LIGHTS ON DASH SAID POWER STEERING ASSIST FAILURE AND SOMETHING ABOUT ADVANCE TRAC. CALLED THE LOCAL FORD PLACE AND THEY SENT MAN TO CHECK PROBLEM. HE CRANKED ENGINE AND EVERYTHING WAS BACK TO NORMAL. COULDN'T MAKE IT DO IT AGAIN. *TR

Mileage: 7,890

WHILE TAKING A FREEWAY EXIT RAMP, AN ALERT POPPED UP ON MY DASHBOARD AND MY STEERING IMMEDIATELY BECAME LABORED. I WASN'T DOING ANYTHING UNUSUAL AT THE TIME, SO MY IMMEDIATE ASSUMPTION WAS THAT I HAD A FLAT TIRE. I BEGAN TO SLOW AS I NEARED THE EXIT RAMP, AND AT THIS POINT MY DASHBOARD SHOWED A "POWER STEERING ASSIST FAULT" ERROR AND A "SERVICE ADVANCETRAC" ERROR MESSAGE, WHICH RESULTED IN THE LOSS OF ALL POWER STEERING. AT THIS POINT I PULLED OFF THE HIGHWAY AND INTO A PARKING LOT, SHUT OFF MY CAR, AND LET IT REST FOR APPROXIMATELY 15 MINUTES WHILE I READ THE FORD OWNER GUIDE FOR MORE INFORMATION. AFTER INSPECTING THE ENGINE AND FINDING NOTHING UNUSUAL, I STARTED THE CAR AND THE POWER STEERING HAD RETURNED. I HAVE NOT EXPERIENCED THIS ISSUE AGAIN AND IT HAS BEEN 24 HOURS, BUT I'M STILL WEARY OF TRAVELING AT HIGHER SPEEDS LEST MY POWER STEERING SUDDENLY FAIL AGAIN. *TR

Mileage: 20,159

IN THE BEGINNING WHILE DRIVING I HAD THE WARNING LIGHT OF "POWER STEERING ASSIST FAILURE" COME ON, THE WHEEL WOULD BECOME DIFFICULT TO TURN SO I PULLED INTO THE SHOULDER AND TURNED OFF THE VEHICLE TO CHECK THE POWER STEERING FLUID AND WHEN I GOT BACK IN AND STARTED THE VEHICLE IT WOULD RESET AND WORK FINE. I THOUGHT IT WAS A FLUKE AT FIRST. THEN IT HAPPENED AGAIN A FEW WEEKS LATER SO I CALLED THE FORD DEALERSHIP, SPOKE TO THE SERVICE MANAGER WHO TOLD ME THEY WOULDN'T BE ABLE TO FIGURE OUT WHAT IT WAS IF THE VEHICLE DIDN'T STORE A CODE THAT IT WOULD BE BEST FOR ME TO BRING IT IN ONCE THE WARNING LIGHT STAYED ON AND IT WOULDN'T RESET ITSELF. HE TOLD ME THIS BECAUSE A FEW WEEKS PRIOR SAME THING HAPPENED WITH THE WRENCH WARNING LIGHT AND WHEN I TOOK IT IN THE VEHICLE DIDN'T STORE A CODE.. THEY KEPT MY CAR FOR A WEEK AND COULDN'T FIGURE IT OUT. I HAD TO PAY TO GET MY VEHICLE BACK. NO WORK WAS PERFORMED 2 DAYS LATER SAME ISSUE, I HAVE SINCE FIXED THE WRENCH LIGHT ISSUE AND UNABLE TO PAY FOR THE POWER STEERING ISSUE. THESE 2 ITEMS WENT OUT WHEN I WAS ON THE HIGHWAY AND ARE UNSAFE CONDITIONS TO LOOSE ACCELERATION ON THE HIGHWAY ALL OF A SUDDEN IS NOT GOOD AT ALL AND TO HAVE POWER STEERING FAILURE ON A 2011 VEHICLE IS NOT ACCEPTABLE. *TR

Mileage: 46,803

TRAVELING DOWN THE HIGHWAY, THE ADVANCETRAC LIGHT CAME ON AND SYSTEM CHIMED. MESSAGE CENTER DISPLAYED SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT, I LOST ALL POWER STEERING, THE VEHICLE BECAME VERY HARD TO CONTROL. UPON TURNING THE VEHICLE OFF AND BACK ON I WAS ABLE TO REGAIN POWER STEERING. BRINGING VEHICLE TO DEALERSHIP TODAY FOR INVESTIGATION. *TR

Mileage: 52,700

MYSELF ALONG WITH MY THREE CHILDREN WERE TRAVELING ON I-45 FROM DALLAS TO HOUSTON. WHILE TRAVELING 75MPH, THE INDICATOR LIGHT FOR THE POWER STEER ASSIST FAULT CAME ON ALONG WITH THE SERVICE ADVANCETRAC. ONCE THE ALARM WENT OFF, I NO LONGER HAD POWER STEERING. THIS SEEMS TO BE A COMMON OCCURRENCE WITH THIS SPECIFIC VEHICLE, AND CAN BE VERY DANGEROUS DEPENDING OF THE DRIVING CONDITIONS. *TR

Mileage: 56,370

ABOUT ONE YEAR AGO, THE POWER STEERING FAILED WHILE DRIVING. AFTER TURNING OFF THE VEHICLE AND RESTARTING IT, IT WAS FINE. IT HAPPENED ONLY A FEW TIMES WITHIN THE LAST YEAR. JUST THIS WEEK ALONE NOW, AT 35,000 MILES, IT HAS HAPPENED NUMEROUS TIMES. I'VE STOPPED DRIVING IT DUE TO THIS. I LIVE IN A BUSY CITY, AND SHOULD IT FAIL AGAIN AT THE WRONG TURN THERE COULD BE A SERIOUS ACCIDENT. I'VE SEEN NUMEROUS COMPLAINTS ABOUT THIS, WHY HAS IT NOT BEEN RECALLED YET? *TR

Mileage: 20,000

DROVE THE CAR FOR ABOUT AN HOUR, FOR ABOUT 20 MILES. PARKED THE CAR. TURNED ON CAR AFTER IT WAS PARKED IN A PARKING LOT FOR ABOUT 1.5 HOURS. AS WE ATTEMPTED TO PULL OUT OF OUR SPOT, IT WAS APPARENT THAT THE POWER STEERING WAS NOT WORKING. SECONDS LATER, THE WARNING MESSAGE APPEARED THAT THERE WAS A POWER STEERING FAILURE, CHECK THE ADVANCETRAC SYSTEM. WE ATTEMPTED TO TURN THE CAR ON AND OFF TO NO AVAIL. WE ADDED 3 BOTTLES OF POWER STEERING FLUID AND IT DIDN'T SEEM TO FILL UP THE TANK NOR DID IT HELP THE POWER STEERING. CAR WAS TOWED TO THE DEALER, WHERE THEY TOLD US THE RACK AND PINION NEEDED TO BE REPLACED. *TR

Mileage: 11,000

I WAS PULLING INTO TRAFFIC WHEN ALL OF A SUDDENLY STEERING BECAME VERY STIFF. A MESSAGE APPEARED THAT STATED THE POWER STEERING WAS OUT. I WILL BE TAKING THE VEHICLE IN TOMORROW MORNING BUT I HAVE READ THAT THIS IS A COMMON PROBLEM. ALSO I HAVE A ONE MONTH OLD AND IF WE WOULD HAVE BEEN IN TRAFFIC FAR AWAY FROM HOME THIS WOULD HAVE BEEN VERY DETRIMENTAL. *TR

Mileage: 29,905

THE DRIVER OF THIS VEHICLE STATED THAT WHILE TRAVELING ON THE INTERSTATE AT 70 MPH THE STEERING WHEEL LOCKED UP AND HE WAS UNABLE TO STEER THE VEHICLE. HE FORCED THE STEERING WHEEL TO THE RIGHT AND IT RELEASED AND SWERVED SEVERELY THEN SEEMED TO OPERATE CORRECTLY FOR THE REMAINDER OF HIS TRIP. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPLACED THE CONTROL UNIT. THE VEHICLE HAS SINCE HAD THE SAME PROBLEM MULTIPLE TIMES WITH DIFFERENT DRIVERS. IT HAS BEEN RETURNED TO THE DEALERSHIP TWICE. BOTH TIME I WAS TOLD THAT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM AND NO REPAIRS WERE MADE. I HAVE CONTACTED THE FORD CUSTOMER SERVICE DEPARTMENT AND FILED A COMPLAINT WITH THEM AND THEY ARE CURRENTLY INVESTIGATING. *TR

Mileage: 26,075

2011 FORD FUSION -WHILE DRIVING ON THE INTERSTATE AT 70 MPH, VEHICLE SUDDENLY LOST ACCELERATION, TACHOMETER STARTED GOING UP AND DOWN, TRACTION LIGHT CAME ON,FUEL GAGE GOING UP AND DOWN, A LOCK LIGHT WAS ILLUMINATED, BELLS WERE GOING OFF AND CAR BEGAN TO DE-ACCELERATE. WHEN I PULLED THE CAR TO THE SHOULDER TURNED THE CAR OFF AND BACK ON THE PROBLEM CONTINUED. I IMMEDIATELY DROVE TO THE FORD DEALER WHICH WAS CLOSE BY AT THE TIME AND HAD THE MANAGER VIEW WHAT WAS HAPPENING. HE PULLED THE CAR INTO THE SHOP, SHUT OFF THE ENGINE AND IT NEVER RESTARTED. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IF I WAS NOT ABLE TO REACT AS QUICKLY AS I DID. THE CAR HAS ONLY 37000 MILES. THIS PROBLEM HAS BEEN INTERMITTENTLY OCCURRING IN THIS VEHICLE FOR A YEAR NOW. THE CAR IS NOT SAFE! WHEN IS FORD GOING TO RECALL THIS CAR!!! *TR

Mileage: 29,000

2011 FORD FUSION -WHILE DRIVING ON THE INTERSTATE AT 70 MPH, VEHICLE SUDDENLY LOST ACCELERATION, TACHOMETER STARTED GOING UP AND DOWN, TRACTION LIGHT CAME ON,FUEL GAGE GOING UP AND DOWN, A LOCK LIGHT WAS ILLUMINATED, BELLS WERE GOING OFF AND CAR BEGAN TO DE-ACCELERATE. WHEN I PULLED THE CAR TO THE SHOULDER TURNED THE CAR OFF AND BACK ON THE PROBLEM CONTINUED. I IMMEDIATELY DROVE TO THE FORD DEALER WHICH WAS CLOSE BY AT THE TIME AND HAD THE MANAGER VIEW WHAT WAS HAPPENING. HE PULLED THE CAR INTO THE SHOP, SHUT OFF THE ENGINE AND IT NEVER RESTARTED. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IF I WAS NOT ABLE TO REACT AS QUICKLY AS I DID. THE CAR HAS ONLY 37000 MILES. THIS PROBLEM HAS BEEN INTERMITTENTLY OCCURRING IN THIS VEHICLE FOR A YEAR NOW. WHEN IT FIRST STARTED TO OCCUR I COULD TURN OFF THE ENGINE AND TURN IT BACK ON AND THE PROBLEM WOULD CLEAR, BUT NOT NOW! THE CAR IS NOT SAFE! WHEN IS FORD GOING TO RECALL THIS CAR!!! *TR

Mileage: 29,000

ON A FEW SEPARATE OCCASIONS, WHILE EITHER SITTING IN TRAFFIC AT A LIGHT OR DRIVING MY 2011 FORD FUSION HAS STALLED IN THE MIDDLE OF TRAFFIC. IT HASN'T HAPPENED FOR A FEW MONTHS AND THERE IS NO RHYME OR REASON TO WHEN IT WILL HAPPEN. WHEN THE STALLING OCCURS THE CAR LITERALLY SHUTS DOWN IN THE MIDDLE OF TRAFFIC AND I HAVE TO RESTART THE CAR TO PROCEED. *TR

Mileage: 19,800

I DROVE FOR APPROX 5 MINS FROM MY HOME TO A LOCAL STORE. WHEN I RESTARTED THE CAR FROM THE STORE THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN. THE MESSAGE "POWERSTEERING ASSIST FAILURE" APPEARED. THE OUTSIDE TEMP WAS APPROX 20F. MY INTENTION WAS TO DRIVE SLOWLY BACK TO MY HOME AND CALL TOWING BUT I DECIDED TO RESTART THE CAR FIRST. AFTER RESTARTING THE STEERING WAS WORKING NORMALLY. AFTER READING OTHER POSTINGS IT SEEMS THAT THIS TYPE OF FAILURE COULD ALSO OCCUR WHILE DRIVING. THIS WOULD POSE AN EXTREMELY DANGEROUS SITUATION. I WILL CONTACT MY FORD DEALERSHIP AND AM HOPEFUL THAT THEY ARE ABLE TO REPAIR THIS PROBLEM IN A PERMANENT FASHION. OTHERWISE I WOULD NOT ALLOW MY WIFE OR KIDS TO DRIVE THIS CAR AND WOULD NEED TO ESCALATE THIS ISSUE WITH FORD. *TR

Mileage: 25,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED, CAUSING HER TO CRASH INTO A CURB. THE VEHICLE WAS RESTARTED AND THE STEERING WHEEL OPERATED UNDER NORMAL CONDITIONS. THE FAILURE RECURRED SEVERAL TIMES HOWEVER. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES AND EACH TIME, THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 20,000. THE VIN WAS NOT AVAILABLE.

Mileage: 20,000

BEGINNING ON MONDAY, SEPTEMBER 10, 2012 RIGHT UP UNTIL THIS MORNING, THURSDAY, SEPTEMBER 13TH, THE POWER STEERING ON MY 2011 FORD FUSION HAS LOCKED UP SIX TIMES. THE FIRST OCCURRENCE HAPPENED ON MONDAY 9/10/2012 AS I WAS ABOUT TO TURN A CORNER AT A VERY BUSY INTERSECTION. I WAS GOING APPROXIMATELY 30 MPH. AS I WAS ABOUT TO TURN, BELLS AND WHISTLES WENT OFF, MY POWER STEERING FAILED AND A MESSAGE ON MY DASH BOARD READ "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAILURE." THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER - BASICALLY LOCKED UP. LUCKILY I WAS ABLE TO SAFELY PULL OVER TO WHERE I COULD TURN MY CAR OFF, TAKE THE KEY OUT OF THE IGNITION AND RESTART IT TO UNLOCK THE STEERING. SINCE THEN, (3 DAYS LATER) THIS HAS OCCURRED ANOTHER FIVE TIMES. NOT ALL INSTANCES HAVE BEEN WHILE TURNING A CORNER AND IT HAPPENS AT RANDOM SPEED. THE ONLY WAY I CAN UNLOCK THE STEERING IS BY SHUTTING THE CAR OFF, TAKING THE KEY OUT OF THE IGNITION AND TOTALLY RESTARTING IT. I LIVE IN HOUSTON, TX AND SPEND SEVERAL HOURS IN MY CAR EACH DAY JUST COMMUTING BACK AND FORTH FROM WORK ALONE. I AM TRULY TERRIFIED EACH TIME I GET IN MY CAR - ESPECIALLY ON THE INTERSTATES DURING RUSH HOUR. I SHOULD NOT HAVE TO FEEL LIKE THIS. THIS IS A MAJOR SAFETY ISSUE AND IN MY OPINION, FORD NEEDS TO ADMINISTER A RECALL! I HAVE AN APPOINTMENT SCHEDULED TO TAKE MY CAR IN BUT FROM EVERYTHING THAT I HAVE READ ONLINE, THE PARTS THAT ARE NEEDED TO REMEDY THIS PROBLEM ARE ALL ON BACK ORDER. PLEASE HELP! I KNOW THERE ARE SEVERAL OTHERS OUT THERE THAT ARE DEALING WITH THIS SAFETY ISSUE. DON'T LET IT GET TO THE POINT OF SOMEONE LOSING THEIR LIFE OR SOMEONE TAKING ANOTHER'S LIFE. PLEASE PLEASE PLEASE HELP!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 28,550

STEERING JUST QUIT ALL KINDS OF LIGHTS CAME ON THE DASH THEY REPLACED IT TWICE. AND IT STILL ISN'T RIGHT. *TR

Mileage: 12,512

ON 1/3/2012 I WAS DRIVING AT 40 MPH, AND MY SERVICE ADVANCE TRACK LIGHT CAME ON. I TOOK MY CAR TO THE DEALER AND THEY TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM, THEY ALSO TOLD ME THE ONLY CODE THEY COULD RETRIEVE FROM THE COMPUTER ANALYSIS WAS RELATED TO THE CAR BEING STARTED WITH AN UNPROGRAMMED KEY. I QUESTIONED THEIR EXPLANATION, BUT TOOK THE CAR AND CONTINUED DRIVING IT. TODAY 8/30/2012, I WAS DRIVING ON THE HIGHWAY 65-70 MPH, A SERVICE ADVANCE TRACK AND POWER STEERING ASSIST FAULT MESSAGE CAME ON, AND MY POWER STEERING QUIT WORKING!!! I CALLED THE DEALER, TALKED TO THE SERVICE MANAGER, EXPLAINED THE PROBLEM, TOLD HIM IT WAS THE SECOND TIME I HAD HAD THE ISSUE, THAT I CONSIDERED IT A SAFETY ISSUE, AND THAT I WAS NOT GOING TO LEAVE THE DEALERSHIP WITHOUT AN APPROPRIATE RESOLUTION. HE TOLD ME HE WOULD NEED TO KEEP MY CAR AND DRIVE IT FOR SEVERAL DAYS TO SEE IF HE COULD RECREATE THE PROBLEM. HE FURTHER TOLD ME THAT IF MY CAR WAS HOOKED UP TO DIAGNOSTICS AND AGAIN FAILED TO PROVIDE HIS TECHNICIAN WITH A REPAIR CODE THAT HE WOULDN'T BE ABLE TO DO ANYTHING TO REPAIR MY CAR BECAUSE FORD WOULDN'T PAY HIM TO REPAIR IT. ONCE ON THE INTERNET I LITERALLY FOUND HUNDREDS OF THE EXACT SAME COMPLAINT, FOR 2010, 2011, 2012 FORD FUSIONS....ALL LEVELS INCLUDING HYBRIDS. I ALSO FOUND SIMILAR STORIES ABOUT DEALERS CLAIMING TO NEED TO DRIVE THE CARS TO REPLICATE THE PROBLEM, DEALERS CLAIMING NO CODE WAS PROVIDED DURING ANALYSIS, DEALERS ADMITTING THERE IS A PROBLEM, BUT NOT BEING ABLE TO FIX THE CAR BECAUSE APPARENTLY THERE IS A LARGE BACK ORDER FOR THE PART. BOTTOM LINE, THE DEALERS KNOW IT HAPPENS, AND WHAT IS CAUSING IT, WORSE FORD KNOWS THEY HAVE A PROBLEM AND WHAT IS CAUSING IT. MY YOUNG DAUGHTER IS IN MY CAR AT LEAST 80% OF THE TIME. COME ON FORD, FORD DEALERS, AND NHTSA THIS IS A NO BRAINER. GET A RECALL GOING NOW. HELLO STEERING!!! *TR

Mileage: 12,238

I WAS DRIVING HOME ON THE HIGHWAY ALL OF A SUDDEN POWER STEERING FROZE. WARNING LIGHT "SERVICE ADVANCETRAC" AND "POWER STEERING FAILURE CAME ON. NEXT DAY 8/8/12, TOOK IT TO THE DEALERSHIP WHERE IT STILL SITS. WAS TOLD THAT THE PART THAT IS BAD (THE RACK AND PINION) IS ON BACK ORDER. WAS JUST TOLD TODAY 8/17/12 THAT IT WILL BE OCTOBER BEFORE THE PART WILL BE SHIPPED. CALLED FORD (COMPANY) AND WAS TOLD THAT MY CASE WAS MADE A PRIORITY AND I WOULD HAVE TO WAIT UNTIL SEPTEMBER 10TH FOR A FOLLOW UP (RIDICULOUS). A CUSTOMER WHO IS SPENDING THIS KIND OF MONEY SHOULDN'T HAVE TO WAIT A MONTH TO GET HELP OR WAIT TWO MONTHS TO HAVE HIS/HER VEHICLE FIXED. AS OF NEXT THURSDAY AUG. 23 IT WILL BE 16 DAYS WITHOUT MY CAR. I WILL THEN SEND A LETTER TO THE FORD FOR A "LAST CHANCE TO REPAIR MY CAR." AFTER THAT THEY HAVE 10 DAYS TO FIX IT. AFTER TEN DAYS I CAN DEMAND A REFUND OR A NEW CAR. IF FORD DOESN'T COMPLY THEN I CAN FILE A SUIT AGAINST FORD ACCORDING TO THE MISSISSIPPI LEMON LAW (CONSUMER PROTECTION DIVISION OF THE MISSISSIPPI ATTORNEY GENERAL'S OFFICE) FORD I WILL SEE YOU IN COURT! SINCERELY A DISAPPOINTED CUSTOMER. *TR

Mileage: 31,500

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STEERING BOX NEEDED TO BE REPLACED. THE PART WAS ON BACKORDER AND WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. ..UPDATED 09/12/12 *BF UPDATED 09/12/2012 *JS

Mileage: 17,000

WHILE DRIVING THE VEHICLE I RECEIVED A SERVICE ADVANCE TRACK AND A POWER STEERING MALFUNCTION NOTIFICATION AND THEN THE STEERING FROZE. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND THEN BACK ON WHICH SEEMED TO RESET SOMETHING. THE VEHICLE IS PRESENTLY AT THE DEALER AND I WAS INFORMED THERE WAS A BACK ORDER FOR 2000 OF THE DEFECTIVE PARTS. *TR

Mileage: 26,000

AS EARLY AS JANUARY THIS YEAR I TURNED A CORNER AND THE POWER STEERING FAILED. I PARKED THE CAR AS I HAD ARRIVED AT MY DESTINATION AND WHEN I RESTARTED IT THE STEERING WAS WORKING FINE. THIS HAS HAPPENED AT LEAST THREE TIMES SINCE THEN WHILE I WAS ON THE HIGHWAY. I WOULD TURN OFF THE IGNITION FOR A FEW SECONDS AND TURN IT BACK ON WITHOUT STOPPING AND THE POWER STEERING WOULD RETURN. MONDAY I PARKED THE CAR AT MY OFFICE AND WHEN I RESTARTED IT I GOT TWO ALERTS ONE WAS FOR A STEERING FAULT AND THE OTHER WAS FOR ADVANCE TRACK NEEDS SERVICE. I GOT THE CAR TO A DEALER TODAY AND THE PROBLEM CAN'T BE REPAIRED. THE STEERING COLUMN MUST BE REMOVED FROM THE CAR AS THE DEALER IS NOT ALLOWED TO REPAIR THE ELECTRONICS. I THOUGHT THIS WAS A MINOR PROBLEM WITH A SENSOR RECEIVING THE WRONG SIGNAL BUT FORD HAS TURNED IT INTO A MAJOR REPAIR JOB. IF THIS PROBLEM IS SOMETHING THAT COULD HAPPEN TO ANY FUSION IT COULD BE VERY DANGEROUS AS THE CAR IS VERY HARD TO STEER. THE COMPUTER SHOULD NOT BE ALLOWED TO SWITCH OFF THE POWER STEERING WHILE THERE IS NOT A PROBLEM WITH THE ACTUAL POWER STEERING MECHANISM. *TR

Mileage: 37,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE POWERS STEERING FAILED. THE CONTACT WAS ABLE TO MANAGE THE VEHICLE BY EXITING THE ROADWAY. THE POWER STEERING WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 11, 000 AND THE CURRENT MILEAGE WAS 11,400.

Mileage: 11,000

2011 FORD FUSION. CONSUMER STATES SAFETY ISSUES WITH VEHICLE RELATED TO DRIVER CONTROLS AND DISTRACTIONS, BATTERY FAILURE AND LOSS OF ELECTRIC POWER STEERING CAPABILITY *TGW THE CONSUMER STATED THERE WAS NO WARNING THAT THE STEERING WAS ABOUT TO FREEZE WHILE DRIVING. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL. THE HEADLIGHT CONTROL WAS LOCATED IN AN INCONVENIENT PLACE, THE OBSTRUCTION OF THE LEFT SIDE PLASTIC MOLDING INSIDE THE STEERING WHEEL PREVENTED A CLEAR VIEW OF OBJECT. *JB

WHEN TAKING A RIGHT HAND TURN OFF MAIN ROAD STEERING FROZE, WARNING BEEP SOUNDED AND POWER STEERING MESSAGE SHOWED ON DASHBOARD. THIS IS THE FIRST INCIDENT WITH THIS CAR, BUT MY WIFE HAD THIS SAME PROBLEM WITH HER 2011 FUSION ABOUT TWO WEEKS PRIOR. IT TOOK TWO TRIPS TO THE DEALER TO "FIX" THE PROBLEM. *TR

Mileage: 6,800

TURNING LEFT OFF MAIN ROAD WHEN POWER STEERING WENT AND MESSAGE SHOWED "ADVANCE TRACK PROBLEM AND POWER STEERING PROBLEM ". TURNED CAR OFF , RESTARTED AND CAR SEEMED OK. NO PROBLEM FOR ABOUT A WEEK, THEN MESSAGES SHOWED AGAIN. TOOK CAR TO DEALERSHIP \. THEY KEPT IT OVER A WEEKEND AND THEN SAID IT WAS ALL FIXED., HAVING REPLACED SOME SMALL PARTS. SERVICE MANAGER STATED THAT IT WAS "PROBABLY ONE IN A MILLION CARS THAT HAD THIS PROBLEM". FOLLOWING FRIDAY, HAD SAME PROBLEM AGAIN. CAR IS CURRENTLY IN DEALERSHIP. SERVICE MANAGER STATED THAT THEY WERE NOW GOING TO REPLACE THE WHOLE SYSTEM. *TR

Mileage: 4,000

WHILE DRIVING MY VEHICLE AT THE RED LIGHT STARTED TO MAKE A LEFT TURN WHEN THE LIGHT CHANGE AS I WAS TURNING MY STEERING FAILED WHICH CAUSED THE CAR TO BE HARD TO TURN, I PULLED OVER AND TURN THE CAR OFF AND IT RESET ITSELF. ALSO WHILE BACKING OUT OF MY GARAGE THE SAME HAPPEN HAD TO TURN OFF THE CAR TO RESET ITSELF. IT IS NOW AT THE SHOP AND THEY SAID IT HAS NOT HAPPEN WHILE THEY HAVE BEEN DRIVING. *JS

Mileage: 16,581

ON 6/7/12 WAS DRIVING CAR AND CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON WHILE DRIVING ON THE ROAD, 30 SECONDS LATER, ENGINE SHUT OFF COMPLETELY, COULD NOT ACCELERATE AND HAD TO GET THE VEHICLE TOWED TO THE DEALERSHIP. I WAS TOLD THAT THE PURGE VALVE AND FUEL FILLER PIPE HAD TO BE REPLACED. ON 6/11/12, PICKED UP MY VEHICLE FROM THE DEALERSHIP AND WAS CHARGED OVER $500 DOLLARS FOR THE SERVICE. 20 MINUTES LATER WHILE DRIVING ON I45 NORTH AT 65 MPH. SAME THING HAPPENED, CAR COMPLETELY TURNED OFF, HAD TO "COAST" TO THE SHOULDER AND AVOID ANY VEHICLES. MY VEHICLE, AGAIN, WAS TOWED TO THE DEALERSHIP. THIS IS VERY DANGEROUS AND MUST BE TAKEN CARE OF IMMEDIATELY. THE FACT THAT I WAS CHARGED OVER $500 TO TAKE CARE OF THE ISSUE AND FOR IT TO HAPPEN AGAIN IS ABSURD. *TR

Mileage: 42,200

WAS DRIVING ON I5 SOUTH TOWARD THE OFF-RAMP WHEN A THE FOLLOWING WARNING CAME ON SERVICE ADVANCETRAC POWER STEERING ASSIST FAULT. THEN THE POWER STEERING FAILED THOUGH THE CAR WAS OTHERWISE RUNNING. THIS ALMOST CAUSED AN ACCIDENT AND THE OFF-RAMP WAS A HARD CURVE. I TURNED OFF THE IGNITION AND RESTARTED THE VEHICLE AND IT WAS BACK TO NORMAL. *TR

Mileage: 13,800

I HAVE 2011 FORD FUSION , IT HAS HAPPEN SEVERAL TIMES SINCE I GOT THE CAR , BUT EVERYTIME I TURN IT OFF IT WOULD RESET ITSELF , BUT YESTERDAY I WAS GOING TO MY NIECES HOUSE AND I WAS IN A TURN AND POWER STEERING WENT OUT AND IT WAS HARD TO TURN THE STEERING WHEEL. I HAVE BEEN READING HOW THERE BEEN A LOT PEOPLE BEEN HAVING THE SAME PROBLEM I HAVE BEEN HAVING. I DON'T KNOW WHY THERE HAS NOT BEEN A RECALL TO GET THIS FIX . *TR

Mileage: 15,000

YESTERDAY, AS I WAS DRIVING UP AN ON RAMP, MY ADVANCE TRAC LIGHT AND ALARM CAME ON AND THE POWER STEERING FAILED. STEERING WAS VERY DIFFICULT AS THE STEERING WHEEL WAS BASICALLY FROZEN. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD.I TURNED THE CAR OFF AND BACK ON AND EVERYTHING SEEMED TO GO BACK TO NORMAL AND THE POWER STEERING WORKED. TODAY I TOOK IT TO A DEALER TO GET IT REPAIRED. AT FIRST THEY TOLD ME MY CAR MUST HAVE STALLED WHILE I WAS DRIVING AND THEY REPLACED THE THROTTLE BODY. I INSISTED THE CAR DID NOT STALL OR TURN OFF OR DECELERATE AND THAT ONLY THE POWER STEERING WAS NOT WORKING. I LEFT THE DEALERSHIP. LATER IN THE DAY THEY CONTACTED ME AFTER DISCUSSING THE PROBLEM WITH SOME PEERS, THEY REALIZED WHAT THE PROBLEM WAS AND ASKED ME TO RETURN. I TOOK IT BACK AND THEY TOLD ME I WOULD NEED THE POWER STEERING RACK REPLACED. I'M REALLY SURPRISED THAT THERE HAS NOT BEEN A RECALL--IN DOING A GOOGLE SEARCH, I SEE THAT IT IS NOT A NEW PROBLEM WITH FUSIONS AND IT HAS HAPPENED TO QUITE A FEW PEOPLE. I SPOKE TO 2 COLLEAGUES TODAY WITH THE SAME CAR WHO ALSO HAD THEIR POWER STEERING MALFUNCTION. *TR

Mileage: 37,500

STARTED TO DRIVE AND SUDDENLY ERROR LIGHT MESSAGE OF POWER STEERING ASSIST NEEDS SERVICED, AND THERE WAS NO POWER STEERING. LUCKILY I WAS GOING AT A LOW RATE OF SPEED AND WAS NOT ON A MAJOR ROAD AT THE TIME. DROVE CAR WITH NO POWER STEERING FOR APPROX 1.5 MILES, PULLED OVER TURNED CAR OFF AND THEN BACK ON AND ERROR WAS GONE AND THE POWER STEERING SEEMED FINE AGAIN. TOOK CAR TO THE DEALERSHIP TODAY AND THEY CANNOT GET THE ISSUE TO HAPPEN AGAIN? THEY STATE FORD HAS NOT ISSUED ANY TECHNICAL BULLETINS OR RECALLS ABOUT THIS, HOWEVER IN RESEARCHING ON-LINE IT SEEMS THIS HAS BEEN A COMMON ISSUE FOR OTHER FORD FUSION OWNERS. *TT

Mileage: 10,033

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS IN A PARKING LOT DRIVING AT VERY LOW SPEEDS WHEN THE POWER STEERING ASSIST FAILED. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE, AND THE POWER STEERING HAS RESET INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 28,649.

Mileage: 28,649

WHILE DRIVING THE VEHICLE THE STEERING WILL TURN OFF. DRIVER WILL GET A BEEPING MESSAGE FOLLOWED BY THIS ERROR MESSAGE ON DISPLAY POWER STEERING ASSIST FAULT. SERVICE ADVANCETRAC THE CAR WILL OPERATE NORMALLY JUST WITHOUT ANY POWER STEERING AT ALL. IF YOU TURN THE VEHICLE OFF AND BACK ON, THE ERROR WILL DISAPPEAR WITH NO ERRORS BE LOGGED IN THE COMPUTER MEMORY. THE CAR WILL OPERATE AS NORMAL (UNTIL THE NEXT OCCURRENCE). THIS HAS HAPPENED 5 TIMES IN A YEAR WITH OUR 2011 FORD FUSION. TWO OF THE TIMES MY WIFE WAS ON THE HIGHWAY DOING 60MPH WHEN THE STEERING JUST CUTS OFF. DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE. WITHOUT AN ERROR CODE THEY WILL NOT REPLACE ANY PARTS OR ATTEMPT TO FIX IT. *TR

Mileage: 7,000

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT ANY SPEED, THE VEHICLE STEERED TO THE LEFT ABNORMALLY. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SEAT HEAD RESTS WERE MADE TOO CLOSE TO THE HEAD, FORCING THE CONTACT TO SIT IN AN UNCOMFORTABLE POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 3200. UPDATED 12/16/11*LJ THE CONSUMER ALSO STATED THE VEHICLE PULLED TO THE LEFT WHILE BRAKING. UPDATED 01/19/12

Mileage: 200

DRIVING CAR ON 100 DEGREES IN TEXAS THE POWER STEERING LIGHT CAME ON. PARKED THE CAR AT HOME AND COULD NOT STEER THE CAR. TOWED CAR TO THE DEALER. THEY CLEAR CODE RETURNED THE CAR AND AGAIN 5 DAYS LATER SAME PROBLEM TOWED TO DEALER. THEY KEPT THE CAR FOR 3 DAYS RETURNED THE CAR AND NOW ITS HANDLE LIKE A TRUCK. DIFFERENT STEERING. NOW GOING FOR THIRD TIME TOMORROW TO SEE WHAT HAPPEN. VERY DISAPPOINTED WITH THE VEHICLE. *TR

Mileage: 13,412

2011 FORD FUSION 3300 MILES. POWER STEERING AND STABILITRAC FAILED. TAKEN TO FORD GARAGE WHERE THREE COMPONENTS WERE REPLACED. STEERING NOW REQUIRES EXCESSIVE WHEEL PRESSURE TO RESPOND AND THEN TENDS TO OVER STEER. *TT

Mileage: 3,300

DROVE MY BRAND NEW 2011 FORD FUSION WITH 5,000 MILES ON IT ON VACATION. THE TRIP WAS APPROX 400 MILES. DURING THE TRIP I DROVE THE CAR, AND ONE AFTERNOON THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK WARNING CAME ON AS WELL. BY THE TIME I MADE IT BACK TO THE PLACE I WAS STAYING THE VEHICLE HAD NO STEERING AND HAD TO BE TOWED TO THE NEAREST FORD DEALER. IT WAS RETURNED TO ME THE NEXT DAY AND THE SERVICE MANAGER SAID IT WAS "ALL SET", ALTHOUGH WHEN I DROVE AWAY THE STEERING STILL FELT "OFF" TO ME. I WAS ALMOST HOME FROM MY TRIP AND THE LIGHTS LIT UP AGAIN, THE CAR BECAME INCREASINGLY DIFFICULT TO STEER, SO EVEN THOUGH IT WAS SATURDAY I DROVE IT DIRECTLY TO A FORD DEALER NEAR MY HOME AND LEFT IT THERE, BY THE TIME I PARKED IT THE STEERING WAS GONE AGAIN. CAR IS AT FORD DEALER AND I AM WAITING FOR A STATUS. *KB

Mileage: 5,900

DROVE MY BRAND NEW 2011 FORD FUSION WITH 5,000 MILES ON IT ON VACATION. THE TRIP WAS APPROX 400 MILES. DURING THE TRIP I DROVE THE CAR, AND ONE AFTERNOON THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK WARNING CAME ON AS WELL. BY THE TIME I MADE IT BACK TO THE PLACE I WAS STAYING THE VEHICLE HAD NO STEERING AND HAD TO BE TOWED TO THE NEAREST FORD DEALER. IT WAS RETURNED TO ME THE NEXT DAY AND THE SERVICE MANAGER SAID IT WAS "ALL SET", ALTHOUGH WHEN I DROVE AWAY THE STEERING STILL FELT "OFF" TO ME. I WAS ALMOST HOME FROM MY TRIP AND THE LIGHTS LIT UP AGAIN, THE CAR BECAME INCREASINGLY DIFFICULT TO STEER, SO EVEN THOUGH IT WAS SATURDAY I DROVE IT DIRECTLY TO A FORD DEALER NEAR MY HOME AND LEFT IT THERE, BY THE TIME I PARKED IT THE STEERING WAS GONE AGAIN. CAR IS AT FORD DEALER AND I AM WAITING FOR A STATUS. *KB

Mileage: 5,900

2011 FUSION, JUST OVER 1000 MILES, DROVE 1 HR IN 100 DEG TEMP. POWER STEERING WARNING CAME ON. PARKED RETURNED TO VEHICLE WHILE LATER, FIX POWER STEERING NOW WAS THE NEW WARNING, STEERING WHEEL DID NOT BUDGE, HAD TO HAVE IT TOWED. *TR

Mileage: 1,100

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS EXITING A PARKING SPACE WHEN THE STEERING FAILED AND BECAME ABNORMALLY TIGHT. THE POWER STEERING CAME WARNING LIGHT DID NOT ILLUMINATE UNTIL AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE HE WAS AWAITING DIAGNOSIS OF THE FAILURE AND POSSIBLE REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 1,200.

Mileage: 1,200