2014 FORD FUSION Service Brakes Problems

80 complaints about Service Brakes

80
Complaints
13
Crashes
0
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Service Brakes Complaints (80)

Oct 24, 2025

The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and occupied, the contact’s daughter attempted to turn off the vehicle, and the brake lights remained illuminated. Additionally, while depressing the accelerator pedal, the vehicle decelerated unintentionally while driving to the residence with smoke coming from the vehicle. The contact stated that an independent mechanic was contacted. The vehicle was taken to be diagnosed, and it was determined that the brake switch needed to be replaced. The vehicle was then towed back to the independent mechanic, and the contact was informed that all four brakes had seized. The brakes were unlocked, and the brake switch was replaced. The contact stated that the failure had occurred twice. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

Mileage: 200,000

Oct 18, 2025

My brakes periodically engage autonomously, including when I have cruise control on, or at home, which respectively turns off cruise control, and leaves my brakes lights on, killing my battery. It is my understanding that my year make and model have a recall for the brake sensor switch, but does not show for my VIN. My car was located in Texas satisfying the hot/ humid condition of the existing recall.

Aug 15, 2025

AdvanceTrac stopped working in my car due a sensor. Had to get it replaced by Midas. When I went to turn on my car and put it in drive it started making an awful grinding sound and would not move and gave me an error code that just said service AdvanceTrac. It was insanely expensive to repair and thankfully didn't happen while I was driving.

Jul 13, 2025

My brake fluid line ruptured and the dealer refused repair and told me that even if they did repair it I would take 2 days and wouldn’t provide a loaner/rental so I had took to a different shop that I had to pay out of pocket for and was done in an hour.and also this is a recall for my year make and model and isn’t on my vin

Jan 17, 2025 Crash

While the car was moving in reverse, the brake pedal went to the floor, and the driving had to steer off the road and hit a tree to stop the vehicle. The driver side door and front door was damaged in the collision. After the collision, the driver noticed the parking brake indicator light was on.

Sep 23, 2024

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failed brake pedal bumper switch. The contact was informed that the brake pedal bumper switch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Jun 16, 2024

I currently believe that the break pedal bumper has failed. My brake tail lights are permanently on, even when the car is off & unoccupied. My cruise control has been disabled and throttle control has been sporadic. The accelerator pedal does not respond properly when driving, it will either give no response or a sudden surge of power (Usually up to 5000 RPM), cause unsafe driving conditions and the inability to maintain accurate control of the speed of the vehicle. This may be because the vehicle thinks the brake is constantly being pressed. The vehicle is also a push button start and I can start it without pressing the brake, which leads me to believe it thinks the brake is always on. I've read there was a recall previously for brake bumpers, but it did not cover my location. I believe that recall needs to be expanded. I have found a yellowed (from age, was probably clear) chunk of a rubber washer/gasket on my floor board under the brake pedal. I have my vehicle scheduled to be looked at by a Ford dealer on Tuesday the 18th. There are no warning lights, messages, or anything else that indicates that the vehicle believes there is an issue. I can instruct the Ford dealership to hold onto the part, if it is the issue and if the NHTSA wants it, assuming I get a response prior to my appointment.

Oct 25, 2023

See attached document from complainant

Oct 18, 2023

See attached document from complainant

Sep 9, 2023

Turned vehicle on one day & the parking break light came on, attempted to disengage with the parking break button but nothing released the breaks. Wouldn’t let me move the car when in drive. After trying to disengage with the button many times, decided to undo the battery because its electric & i was hoping to reset it & wait 20 mins. After doing so the release parking break warning, park break malfunction warning & parking break light was still on & it still didn’t move for another 20 minutes then suddenly after putting it in drive again it let me move. Now the release parking break warning, park break malfunction warning & the parking break light stays on even when actively driving & beeps the entire drive. No auto shops I’ve been to knows how to fix this! HELP PLEASE

Aug 16, 2023

The contact owns a 2014 Ford Fusion. The contact stated that while making a right turn into the driveway, the power steering assist failed, and the steering wheel became very difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that while depressing the brake pedal, there was an abnormal vibration coming from the brake pedal. The cause of the failure was not yet determined. The local dealer was not notified of the failure. The failure mileage was 70,000.

Mileage: 70,000

May 20, 2023 Crash

Seatbelt failed during collision did not lock fully extended and did not retract brakes did not engage right away

May 16, 2023 Crash

The contact owned a 2014 Ford Fusion. The contact stated that while his daughter driving approximately 35 MPH and approaching a stop light, the driver pressed the brake pedal to stop the braking system malfunctioned and the brake pedal extended to the floor causing the vehicle to drive into the intersection and crash into a second vehicle. During the crash, no injuries were reported. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not yet determined. The vehicle was destroyed and parked in the contacts residence. The manufacturer and local dealer were not notified of the incident. The failure mileage was 104,000.

Mileage: 104,000

May 1, 2023 Crash

Ford Fusion was traveling about 40 miles per hours then driver pressed on the break pedal and the car while hearing breaks continued traveling 25- 30 feet. I was in the back and could clearly see the driver pressing on the break pad all the way down.

Apr 27, 2023

My brake pedal began losing pressure while driving. the low brake fluid light and a beeping tone started and stopped intermittently when applying the brakes. I made it safely home that evening. The next morning there was no brake pressure on the pedal and a puddle of fluid in the garage. I have had issues getting Ford and my local dealership (Joe Machens Ford) to tow my vehicle for repairs and supply me with a loaner vehicle in the meantime. I was told I would have to pay to fix the issue myself or wait for parts to be made available in Q3 2023 by the Ford representative over the phone.

Apr 16, 2023

This is actually not a complaint. The recall for my 2014 Ford Fusion has been completed. Recall 23S12/NHTSA Recall 23V162. The brake lines leaked last fall sometime, so I had it repaired at a local auto repair shop, not a Ford Dealer. After the repair, I got the recall notice. I took the notice and my receipt to my Ford Dealer, Borgman Ford, Grandville, Michigan. I was reimbursed by them for the cost of the repair. Evidently, they did not enter into the database that the repair has been done, because I am still getting the recall notices. Getting the notices is not what bothers me, it's that if and when I decide to sell or trade it in, the recall will show not complete. I would appreciate it if you could complete the recall notice.

Mar 30, 2023

2015 FORD FUSION. CONSUMER WRITES IN REGARD TO BRAKE FAILURE. THE CONSUMER STATED THAT FORD WILL NOT REIMBURSE THEM FOR ALL REPAIRS.

Mar 26, 2023 Crash

While riding in the above vehicle we were going about 40 miles per hour. Then about 50 feet in front of us there was a vehicle that was reversing. The driver hit the break very hard but the vehicle was not slowing down. While I understand that the recent recalls of 2013 - 208 Ford Fusion sedan were not for hybrid vehicles. I think the hybrid also have the same issue or have a different with the brakes of the car. It

Mar 22, 2023

Brake fluid leaks. Mechanic cost too much to fix. Said it might be master cylinder.

Feb 25, 2023

Brakes suddenly went out while vehicle was in use. Brake pedal went all the way to the floor and emergency brake did not work or secure vehicle. No dash warnings or lights showed up in advance for warning. Vehicle was towed to mechanic where it was confirmed that a part of the brake line had ruptured on the passenger side and would not allow fluid to be retained. Repair Cost was paid out of pocket and owner was out of work 2 day.

Feb 7, 2023

Brakes failed ,hoses

Jan 11, 2023

While driving heard a noise and saw a warning light on the dash light up, took it in to be checked and was told the brake hoses just suddenly busted.

Dec 20, 2022 Crash

2014 Ford Fusion front brake line burst without warning leaving the vehicle with no braking power and low brake fluid light on.

Nov 28, 2022

The contact owns a 2014 Ford Fusion. The contact stated that on numerous occasions while driving at various speeds, she had to apply extra pressure to the brake pedal to stop the vehicle. Several unknown warning lights were intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

Mileage: 115,000

Nov 19, 2022

At 87549 miles the right front hydraulic brake hose ruptured under braking causing near complete loss of braking ability for the vehicle. The mechanic who replaced the hose said it failed at the wheel side connector fitting causing near complete loss of brake fluid in the braking system. There were no warning lights or messages prior to the hose failure. I requested the hose be saved and it is in my possession. The vehicle was not inspected by any other party.

Oct 24, 2022

UNKNOWN. I just know something not right with my car. My brake lights will not turn off. There is something wrong with well i think there is something wrong with the transmission and steering. It just needs an all over inspection honestly. I need help, idk what else to do. I have to get back and forth to work! Help!!!

Oct 14, 2022

I took my 2014 ford fusion, per a recap letter, to my local dealership on 10/11/22. I was notified today, 10/14/22, that the part ordered was DENIED by ford due to a policy to prevent dealerships from “hoarding” parts. Apparently my dealership has ordered too many brake line parts. I was told that they would retry on 10/17/22 but couldn’t guarantee it would be approved. I’m the meantime I’m without a car as my brake line is leaking and if I have to drive it’s a risk. How can parts be DENIED for a RECALL?!?!? This policy puts drivers at extreme risk of injury or death while they wait for their cars to be fixed.

Sep 16, 2022

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. However, upon picking up the vehicle and driving, the vehicle would not exceed 40 MPH. The contact stated that the accelerator pedal was depressed but the vehicle failed to respond. Additionally, the vehicle started surging. The brake pedal was depressed but the vehicle failed to respond and decelerated independently. The contact was able to drive back to the dealer and parked the vehicle. The dealer completed unknown repairs on the vehicle. The contact was then able to drive to her residence without any further issues. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,152.

Mileage: 77,152

Sep 9, 2022

Brake hose broke and vehicle has only 54228 miles on it.

Sep 6, 2022

I have an Electronic Brake System in my Ford Fusion. I rarely use the function. However, when entering into my vehicle, the Electronic Brake System is flashing BRAKE repeatedly, even when I never placed it in that function when turning off my car prior. I went to get my car tested and nothing was found. No problem codes. This may be a defect with the car itself.

Sep 3, 2022

The right front (passenger side) brake line burst. I started the engine and felt that the brake pedal would not move. When I pressed the brake pedal a second time it went all the way to the floor. Shortly after the brake pedal pushed to the floor the low brake oil warning appeared on the dash. I then looked under the car and I could see brake fluid all over the ground. Fortunately this didn't happen a little earlier in the day when my wife was driving in Boston and on Interstate 93. The results could have been very serious! I have found many existing complaints on the internet and there is already a recall for a couple of Ford vehicles (https://static.nhtsa.gov/odi/rcl/2020/RCMN-20V469-7118.pdf) that should be expanded to cover Ford Fusions.

Aug 26, 2022

2014 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-011 THE CONSUMER STATED THE DEALERSHIP WOULD NEED TO KEEP THE VEHICLE FOR 3-4 DAYS. THE CONSUMER UNABLE TO ATTAIN A RENTAL VEHICLE. THE DEALER SUGGESTED CALLING BACK AT LATER TIME TO HAVE THE REPAIR COMPLETED.

Aug 23, 2022

The contact owns a 2014 Ford Fusion. The contact stated while driving up an incline, the brake pedal was depressed when he felt a pop on his foot from the brake pedal; then without warning the brakes failed to operate as needed. The brake pedal then went to the floor. The contact then stated that he had to apply pressure while depressing the brake pedal but failed to completely stop the vehicle. The contact also stated that he exited the vehicle to check the front of the vehicle when he noticed that brake fluid was leaking from the vehicle in a puddle. The vehicle was towed to the residence and then towed to an independent mechanic where it was diagnosed that the brake line hose failed and needed to be replaced. Additionally, the contact stated that on several occasions he heard a putting noise, and the vehicle would start to shake. The contact also stated that each time he refueled, the vehicle failed to immediately restart. The contact would then rev the engine for the vehicle to accelerate then the RPM would decrease and the vehicle would lose motive power and stall. The check engine warning light was illuminated. The contact stated that he performed a diagnostic test on the vehicle and determined that the canister purge valve solenoid had failed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 121,000.

Mileage: 121,000

Aug 18, 2022

Front brake line failed and lost brakes while pulling in to garage causing petal to go down to floor. Contacted Ford dealer and was told that only 2015 on up were covered by recall. this is a life safety issue that needs to be fixed. I replaced both front brake lines on my own.

Aug 14, 2022

The car had been driven about 5 minutes and then there was a complete loss of brakes. Because the vehicle is a PHEV there was regen braking to help slow the vehicle and get it off the road. We towed the vehicle to a Ford dealer where it took 5 weeks for them to determine the problem and fix. The dealer said it required a new wiring harness and charged approx $550. It is very disturbing that a wiring harness failure (electrical) should cause a complete loss of braking control — something that should have mechanical backup safety mechanisms.

Aug 12, 2022

Brake hose ruptured. It was confirmed and already replaced by an independent service center so it is not available for inspection. My safety and others’ safety was put at risk with the inability to stop the vehicle in motion as expected. There were no warning messages/lamps/symptoms prior to failure or after failure.

Aug 12, 2022

The front passenger side brake hose failed without warning. When I stepped on the brake the pedal went down to the floor. The fluid was leaking out, but was able to make it home. I informed the dealer, but they indicated there was no recall in place. I had the hose replaced. About 6 months later the Front Driver side brake hose failed in the same way. Again the brake pedal went down to the floor and was able to make it home. Again looked for any recall notice and found none. I had the hose replaced.

Jul 25, 2022

It literally does what the recall says and mine isn’t covered? It jumps between second gear. The brakes do not automatically start working for like 5 seconds after starting it, you feel like you will go out into the road because it will not stop. Hill assist light is Constantly coming on which triggers abs brakes light and service light to come on and looks like a damn Christmas tree because the dash has so many lights on at night. You guys say it isn’t under these recalls?

Jul 19, 2022

This recall has already been reported; however, IT IS NOT safe to drive my vehicle and I would not recommend anyone else driving theirs. My car stalled on my as I was in traffic, this could have ended up in a very bad situation. I need someone to contact me ASAP [XXX]. Your recall notice states Ford HAS NOT issued instructions to not drive. You all have a lawsuit waiting to happen. People should NOT BE driving their cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

May 26, 2022

On 26 May 2022 while approaching interstate exit in a 2014 Ford Fusion SE (1.5 L ecoboost engine) brakes were applied to slow vehicle but pedal went to floor and the vehicle barely stopped in time at the traffic light where the exit merged onto a main thoroughfare. Slowly drove the approximately 2 miles to house. Once there, tested the brakes and the pedal went to the floor again. Upon pumping the pedal a sharp sound emanated from the passenger side front wheel well. Brake fluid puddled on the ground and the brake fluid reservoir was empty. The brake line ruptured close to the wheel. Vehicle mileage is 71,895 miles.

May 1, 2022

ABS CAME OUT WHILE I WAS DRIVEN AND WENT BACK OFF ALMOST EVERY 20 MINUTES.

Apr 4, 2022

Brake lights stay on all the time. Brakes function, but continuous illumination drains the battery.

Feb 28, 2022

Brake lights stay on and do not turn off car will not accelerate past 50 MPH received email about recall 22V011

Feb 19, 2022

The brake lights remain constantly on. The cruise control cannot be activated. I can shift from "P" into "N" and "D" without stepping on the brake pedal. I suspected that the brake switch was bad, so I loosened the connected to turn off the brake lights after parking at my home. But if I try to drive the vehicle while the connector was loose, I cannot shift out from "P", even when I am stepping on the brake pedal. I have to reattach the connector every day to drive.

Dec 30, 2021

I was making your left turn into a parking spot and suddenly I've got lights on my dash service advanced track check rear Park aid ABS light on traction control lights on airbag light on and power steering got tight

Dec 23, 2021

I do not personally own vehicle, this vehicle is owned by my Government agency employer and vehicle is assigned to me along with responsibility for maintenance and repairs. 12/23/2019 brake pedal went all the way to floor while exiting a parking space. Shortly thereafter, brake system warning light illuminated, along with low brake fluid message and a warning chime. Was able to safely re-park vehicle with almost no system pressure remaining. Had vehicle towed to repair facility, culprit was rotted and ruptured L/F hose to caliper. 12/22/2021, almost exactly 2 years to the day the exact same events unfolded. Again had vehicle towed due to almost no remaining system pressure, and again problem is a rotted and ruptured L/F hose to caliper. This is a serious and now apparently recurring safety issue. Both times I was fortunate that failure occurred while exiting a parking space in areas with minimal traffic, and was able to safely re-park vehicle. Next time I may not be so fortunate.

Oct 12, 2021

Right and left front rubber/flexible brake line failure. Lines split unexpectedly with no indication of rupture caused by road hazard and brakes failed.

Feb 23, 2021

UNDER MODERATE BRAKING, BRAKE PEDAL WENT TO THE FLOOR - RED BRAKE LIGHT CAME ON AND I HAD LITTLE TO NO BRAKING. VEHICLE WAS ON 25MPH NEIGHBORHOOD STREET - HAD TO BRAKE SUDDENLY FOR A DOG. WAS ONLY 1/4 MILE FROM HOME AND WAS ABLE TO GET INTO GARAGE. FOUND A PUDDLE OF BRAKE FLUID FROM LEFT FRONT. REMOVED WHEEL AND FOUND LEFT FRONT BRAKE LINE RUPTURED NEAR FITTING CRIMP OPPOSITE END FROM CALIPER..

Mileage: 110,000

Jan 4, 2021

MY CAR, A 2014 FORD FUSION SE, WAS PARKED IN MY DRIVEWAY ON 1/2/2021, EVERYTHING WAS FINE ON 1/3/2021 I STARTED THE CAR AND MY POWER ASSIST DID NOT WORK AND AN ERROR OF "STEERING ASSIST FAULT SERVICE REQUIRED", "SERVICE ADVANCETRAC", "HILL ASSIST OFF" AND MY TRACTION LIGHT CAME ON STATING IT IS OFF. THIS CAR HAS 74036 MILES AND HAS NEVER HAD A PROBLEM. I CALLED THE FORD DEALERSHIP AND WAS TOLD THERE ARE NO RECALLS FOR THIS. THE CAR WAS STATIONARY WITH NO REASON FOR THESE PROBLEMS.

Mileage: 74,036

Oct 29, 2020

HYDRAULIC BRAKE LINE SPLIT UNDER NORMAL CONDITIONS. CAUSING ALL FLUID TO BE LOST

Mileage: 150,000

Sep 1, 2020 Crash

I WAS INVOLVED IN A MAJOR COLLISION ON THURSDAY 8/27 AT APPROXIMATELY 3:30PM. WHILE APPROACHING THE INTERSECTION TO MAKE A RIGHT TURN, I REMOVED MY FOOT FROM THE GAS AND ATTEMPTED TO BRAKE, BUT RATHER THAN SLOW DOWN, MY CAR ACCELERATED. WHEN I PRESSED THE BRAKE ALL THE WAY DOWN IT STILL CONTINUED TO ACCELERATE UNTIL I HIT ANOTHER VEHICLE WHICH FINALLY STOPPED MY CAR. I AM LUCKY NO ONE INCLUDING MYSELF DIED- THIS IS ABSOLUTELY UNACCEPTABLE. FORD CONTINUES TO HAVE THESE ISSUES AND THEIR NEGLIGENCE IS GOING TO HARM MORE PEOPLE!

Mileage: 90,000

Aug 21, 2020

WHILE DRIVING ON A 2 LANE FLAT ROAD THE CAR STARTED LOSING POWER, WHEN I PRESS THE GAS HARDER THE CAR REALLY SPEEDED UP AND AFTER 2 BLOCKS IT STARTED LOSING POWER AGAIN, WITHIN THAT TIME THE "HILL START ASSIST" WARNING LIGHT CAME ON AND WENT OFF LOSING POWER ON AND OFF FOR 5 MILES UNTIL I REACHED HOME. AFTER GETTING HOME I NOTICE THE BRAKE LIGHT DIDN'T GO OFF AFTER 2 HOURS, SO I HAD TO REMOVE BATTERY CABLE. I HAD TO HAVE IT TOWED TO REPAIR SHOP AND THEY REPAIRED BRAKE SWITCH BECAUSE I DIDN'T KNOW IF IT WOULD STOP COMPLETELY.

Mileage: 75,200

Aug 19, 2020 Crash

BRAKE PEDAL SINKING TO THE FLOOR THIS CAUSED MY WIFE TO BACK INTO ANOTHER CAR AND DAMAGE BOTH CARS. NOW THE PARKING BRAKE MALFUNCTION LIGHT IS FLASHING AND ACTING UP. HAD TOWED TO SHOP. I'VE SEEN RECALLS COMING OUT ON THIS ISSUE HOPING FORD IS GOING TO COVER THIS EXPENSIVE ISSUE. HAS CAUSED ONE ACCIDENT ALREADY. PLEASE CONTACT ME ABOUT THIS.*DT*AS

Mileage: 116,000

Jul 26, 2020

BRAKE PEDAL ALL OF A SUDDEN STARTED SINKING TO THE FLOOR WHILE DRIVING DOWN THE ROAD. BRAKE PADS, CALIPERS ARE GOOD NO LEAKS AND REPLACED MASTER CYLINDER. PEDAL STILL SINKS TO THE FLOOR WHEN BRAKING. DANGERS. CALLED DEALER ABOUT RECALLS. THEY SAID IS NONE.

Mileage: 116,000

Jun 23, 2020

I WAS LEAVING MY HOME AND THE BRAKES FAILED. WHEN PUSHING THE BRAKES THE TENSION GAVE WAY AND THE PEDAL JUST SANK TO THE FLOOR AND THE BRAKES STOPPED WORKING. THERE WAS A SIMILAR RECALL FOR 2010 FORD FUSIONS. NOW THE BRAKES DO NOT ENGAGE AT ALL THEY CAN BE PUSHED WITH 0 EFFORT TO THE FLOOR AND DO NOT DO ANYTHING. *TR

Mileage: 60,716

Mar 29, 2020

ON NOVEMBER 15, 2019, I HAD A RECALL SERVICE CONDUCTED ON MY CAR TO COMPLY WITH FORD RECALL 19S16. HOWEVER, THE RECALL IS STILL OPEN FOR MY VEHICLE ACCORDING TO THE NHTSA WEBSITE. AS A US SERVICE MEMBER STATIONED OVERSEAS, I WILL NEED TO SHOW PROOF THAT I HAVE COMPLIED WITH THIS RECALL BEFORE I CAN SHIP THE VEHICLE BACK TO THE USA.

Feb 11, 2020

VEHICLE WAS STATIONARY FOOT ON BRAKES IN REVERSE. MY SISTER TOUCHED THE BACK OF THE CAR WITH HER HAND I HEARD A LOUD BEEEEEEEP THEN NEVER HEARD ANY SOUND AGAIN. NOT EVEN WHEN THE KEYS ARE LEFT IN THE IGNITION OR WHEN I'M UNBUCKLED. NOT A SINGLE SOUND. THEN 3 MONTHS LATER THE BRAKES WERE STALLING SO I GOT NEW ROTORS AND PADS AND THEY STILL STALL/ SHAKE. AS IF THAT WASN'T ENOUGH NOW IT JUST DOESN'T START: I'VE GOOGLED ALL THESE PROBLEMS AND I'M NOT THE ONLY ONE. FORD SHOULD NOT BE ALLOWED TO KEEP SELLING THE SAME BROKEN CARS.

Mileage: 80,000

Oct 2, 2019 Crash

TL* THE CONTACT OWNED A 2014 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO COME TO A STOP, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE VEHICLE PROCEEDED FORWARD, CRASHED THROUGH A FENCE, DROVE THROUGH A NEARBY YARD, AND STRUCK ANOTHER FENCE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED AND DEEMED TOTALED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE ARMS, LEGS, HEAD, AND BACK. MEDICAL ATTENTION WAS REQUIRED. WHILE DRIVING AT SIMILAR SPEEDS AND ATTEMPTING TO STOP THE VEHICLE, THE CONTACT NOTICED THAT IT WOULD COAST INTO A STOP INSTEAD OF STOPPING AS EXPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

Mileage: 109,000

Aug 7, 2019

THE VEHICLE WAS SITTING ABOUT 24 HOURS AND I GO TO GET IN IT TO GO TO WORK AND IT DOESN'T IMMEDIATELY START LIKE IT NORMALLY DOES, ONCE IT STARTED THE SERVICE BRAKE LIGHT WAS NOW ON ALONG WITH THE MAINTENANCE WRENCH AND MY BRAKES WERE PRACTICALLY NON EXISTENT SINCE I DON'T LIVE FAR I DROVE IT TO THE DEALER WITH A ESCORT VEHICLE JUST IN CASE AND THE DEALER REPLACED THE BATTERY RETESTED AND IS NOW BEING SENT TO THE MANUFACTURER DEALER TO HAVE SOMETHING WITH THE HYBRID SYSTEM SERVICED WILL UPDATE WITH MORE DETAIL WHEN RECEIVED.

Mileage: 56,000

Jul 10, 2019

SEPTEMBER 2018 AT 75382 MILES FRONT LEFT BREAK HOSE RUPTURED CAUSING COMPLETE BREAK FAILURE IN JUNE 2019 AT 84143 MILES RIGHT SIDE BREAK HOSE FAILURE, CAUSING COMPLETE BREAK FAILURE. EACH TIME WAS THE SAME I PULLED OUT OF A PARKING SPOT PULLED UP TO THE EXIT AND WHILE HOLDING FOOT ON BREAK PEDDLE WENT TO FLOOR AND HAD NO BREAKS. CAR HAD TO BE TOWED TO DEALERSHIP FOR REPAIRS. BOTH INSTANCES CAR LOST ALL BREAK FLUID . I ASKED FOR THE HOSE THE SECOND TIME THIS HAPPENED HOSE IS RUPTURED.

Mileage: 84,143

Jun 28, 2019

WHILE DRIVING CAR DOWN HIGHWAY AT APPROX 70 MPH, SUDDENLY THE BRAKES STOP FUNCTIONING NORMALY MAKING IT ALMOST IMPOSSIBLE TO STOP VEHICLE WITHOUT USING EMERGENCY BRAKE. ALSO EXPERIENCE EXTREME LOSS OF POWER MAKING IT DIFFICULT TO REACH A SPEED OF 35 MPH WITH PEDAL PUSHED TO FLOOR. FORD DEALERSHIP DIAGNOSED AS VACUUM PUMP. FORD VACUUM PUMP PURCHASED AND REPLACED. WITHIN 3 WEEKS EXACT SAME ISSUE AGAIN ON INTERSTATE. BRAKES NEARLY USELESS TO BRING CAR TO A STOP, LOSS OF POWER. HAD TO HAVE VEHICLE TOWED TO GET IT HOME. CALLED TO QUESTION WARRANTY ON FORD VACUUM PUMP - INFORMED VACUUM PUMP IS ON "NATIONAL BACKORDER" AND CAN'T EVEN BE GIVEN AN APPROXIMATE DATE AS TO WHEN A NEW PART WILL BE AVAILABLE. MAYBE IT'S TIME FOR A RECALL???

Mileage: 74,000

Jun 11, 2019

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN DRIVE, IT WENT INTO REVERSE. THE CONTACT ALSO STATED THAT THE BRAKES SEIZED WHILE REVERSING IN THE DRIVEWAY. A CHILD WAS RUNNING PAST AT THE TIME OF THE FAILURE AND THE CONTACT HAD TO USE EXCESSIVE FORCE TO STOP THE VEHICLE AND AVOID THE CHILD. THE VEHICLE WAS TAKEN TO GRAND PRIX FORD (701 E PALACE PKWY, GRAND PRAIRIE, TX 75050, (972) 975-9621) WHERE IT WAS DIAGNOSED THAT A NEW SHIFTER CABLE WAS NEEDED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT MAY PAY OUT OF POCKET, BUT WOULD BE REIMBURSED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

Apr 18, 2019 Crash

I'VE HAD MY VEHICLE SINCE OCTOBER 2015, MY VEHICLE TAKES TO LONG TO STOP WHILE DRIVING. THE DISTANCE BETWEEN CAR CAN BE FAR BUT CAR STILL WON'T STOP. I HAVE HAD 2 ACCIDENTS IN THIS VEHICLE BECAUSE OF THIS. IT'S LIKE THE CAR IS GLIDES AND YOU HAVE TO PUT EXCESSIVE FORCE ON BRAKE TO GET VEHICLE TO STOP. YOU CAN ALSO BE COMPLETELY STOPPED AT A LIGHT AND THE CAR WILL LIGHTLY GLIDE BUT TO THE POINT U DON'T NOTICE THE CAR IS MOVING. THE 1ST ACCIDENT THE AIRBAG DEPLOYED I WASN'T EVEN DOING 2 MPH. I WAS SITTING IN TRAFFIC WITH FOOT ON BRAKE AND CAR GLIDED. MILES AT TIME WAS LESS THAN 50,000.

Mileage: 95,467

Mar 12, 2019

PARKING BRAKE CAME ON WITHOUT BEING TOUCHED BY THE DRIVER. LOCKED THE REAR WHEELS. VERY DANGEROUS. VEHICLE WAS TRAVELING AT LOW SPEED ON A SUBURBAN STREET, WHILE DRIVING IN A STRAIGHT LINE. AFTER THE EVENT, TOOK THE VEHICLE TO THE FORD DEALERSHIP, WHERE WE HAVE ALL THE SERVICE WORK DONE. FORD FOUND NO ERROR CODES IN COMPUTER AND COULD NOT REPLICATE THE PROBLEM ON TEST DRIVES, AND AS A RESULT SAID THEY COULD NOT FIX THE CAR. IF THIS HAPPENED ON A HIGHWAY OR IN HEAVY TRAFFIC THIS VEHICLE DEFECT COULD RESULT IN FATALITIES. FORD NEEDS TO ADDRESS THIS.

Mileage: 65,000

Jan 29, 2019

MY ABS, POWER STEERING, TRACTION CONTROL, REAR VIEW ASSIST, AIRBAG LIGHT ALL WENT OFF AT THE SAME TIME. I LIVE IN MICHIGAN, SO THERE IS SALT ON THE ROAD DURING THE WINTER. IT SEEMS THERE IS A FORD RECALL 15S14 THAT SEEMS TO ADDRESS THIS BUT THE DEALERSHIP REFUSED TO FIX STATING THAT THERE IS NO RECALL FOR MY FUSION. THIS IS A SAFETY ISSUE AS THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS IN THE WINTER. I AM CONCERNED FOR MY SAFETY. I AM DISTURBED AT FORD AND THE DEALERSHIPS RESPONSE TO THIS SAFETY ISSUE.

Mileage: 118,000

Oct 29, 2018 Crash

I WAS DRIVING THE CAR INTO MY DRIVEWAY. IT IS A SHARED DRIVEWAY FOR A TOWNHOUSE SET. I HAD MY FOOT ON THE BRAKE AS I PULLED IN. I WAS GOING SLOWLY IN THE DRIVE WAY. I TURNED THE WHEEL TO PARK THE CAR. I HAD THE BRAKE FIRMLY DEPRESSED. THE CAR DID NOT STOP. I ENDED UP SLOWLY GOING INTO THE GARAGE DOOR. I HAD THE BRAKE PRESSED DOWN. MY FOOT WAS NOT ON THE GAS. MY FOOT IS ALSO NOT WIDE ENOUGH TO HAVE PUSHED BOTH DOWN AT THE SAME TIME. THE ONLY WAY I COULD STOP WAS TO PUT THE CAR INTO PARK. IT CAME TO A JERKING STOP, BUT DID NOT CONTINUE THE FORWARD MOTION.

Mileage: 54,000

Sep 26, 2018

STARTED CAR AND NOTICED WARNING LIGHTS FOR ABS, AIRBAG AND STABILITY CONTROL ILLUMINATED ALSO NOTED SYSTEM CHECK WARNINGS FOR SERVICE ADVANCE TRAC, CHECK REAR PARK AIR AND HILL START NOT AVAILABLE. AS I DROVE CAR I NOTICED POWER STEERING WAS NOT WORKING AS IT SHOULD, TURNING VEHICLE REQUIRED MORE EFFORT AND STEERING WAS STIFF. WHEN COMING TO A STOP I NOTED THE BRAKES SEEMED TO LOCK.

Mileage: 73,500

Aug 16, 2018

FRONT BRAKE HOSES RUPTURED 3 MONTHS APART. LEFT FAILED FIRST. WHILE STOPPED AT A RED LIGHT, THE PEDAL GAVE WAY AND TRAVELED TO THE FLOOR. RIGHT FAILED TODAY. WHILE STOPPED IN A FAST FOOD DRIVE-THRU LINE, THE PEDAL GAVE WAY AND TRAVELED TO THE FLOOR.

Mileage: 56,500

Jun 22, 2018

VACUUM PUMP FAILED WITHOUT ANY WARNING. THIS CAUSED LOSS OF POWER BRAKES. NEARLY CRASHED AT INTERSECTION AS I WAS FORCED TO GO THROUGH A RED LIGHT BECAUSE OF THE LOSS OF BRAKES. UPON DISASSEMBLY OF VACUUM PUMP I FOUND THAT THE DRIVER FOR THE VACUUM PUMP WAS BROKEN OFF IN THE CAMSHAFT AND THE PUMP WAS SEIZED. THIS IS A MAJOR SAFETY ISSUE I BELIEVE THAT IF MY WIFE OR DAUGHTER HAD BEEN DRIVING WE WOULD HAVE SURELY WRECKED. ALSO I THINK FORD WILL AVOID THIS ISSUE BASED IN THE HIGH COST OF REPAIRS. REMOVING THE BROKEN PIECE FROM THE CAMSHAFT AMOUNTED TO MAJOR ENGINE REPAIR. THE CAR WASH AS AT THE REPAIR SHOP SEVERAL WEEKS.

Mileage: 93,000

May 18, 2018 Crash

I WAS TRYING TO SLOW DOWN ON A SMALL STREET TO MAKE A STOP, WHEN MY BRAKES WOULD NOT SLOW DOWN. I LOOKED DOWN TO SEE WHY THEY WEREN'T WORKING AND WHEN I LOOKED BACK UP I WAS OUT INTO THE STREET AND GOT HIT ON THE DRIVERS SIDE BY A CEMENT TRUCK. I WAS PUT AT FAULT EVEN THOUGH I ASSURED THEM THAT MY BRAKES WERE AT FAULT BECAUSE THEY DID NOT STOP OR SLOW DOWN WHEN I PUMPED THEM.

Mileage: 29,266

May 18, 2018 Crash

I WAS TRYING TO SLOW DOWN ON A STREET GOING TOWARDS GRAND AVENUE TO MAKE A STOP, WHEN MY BRAKES WOULD NOT SLOW DOWN. I LOOKED DOWN TO SEE WHY THEY WEREN'T WORKING AND WHEN I LOOKED BACK UP I WAS OUT INTO THE STREET AND GOT HIT ON THE DRIVERS SIDE BY A CEMENT TRUCK . I WAS PUT AT FAULT AND MY VEHICLE WAS TOTALED. NOW OUR INSURANCE IS GOING TO RISE SIGNIFICANTLY AND I HAVE AN ACCIDENT ON MY RECORD EVEN WHEN IT WAS NOT INTENTIONALLY MY FAULT.

Mileage: 29,266

Apr 25, 2018

MAKING A RIGHT TURN, GOING 5-10 MILES PER HOUR AND ALL OF THE SUDDEN I GET A "SERVICE ADVANCETRAC" MESSAGE ALONG WITH "HILL ASSIST CHECK" "CHECK REAR PARKING SENSOR" AND IT APPEARED AN ABS LIGHT AND NO AIR BAGS.

Mileage: 78,000

Oct 30, 2017

BRAKES FAILED WHEN OPERATING THE VEHICLE. I REVERSE AND THE BRAKES WENT COMPLETELY SOFT. IT WAS DIFFICULT TO COMPLETELY STOP THE VEHICLE, AT LOWER SPEEDS, BUT I MANAGED TO DO SO WITH NO DAMAGE DONE TO THE EXTERIOR OF THE CAR. I DROVE MY 2014 FORD FUSION AWD A FEW FEET TO PARK THE CAR MAKING IT EASIER FOR TOWING TO THE RIVER TOWN FORD'S DEALERSHIP. I SAW SMOKE ON THE RIGHT SIDE OF THE CAR COMING FROM THE WHEEL AREA. I TURNED OFF THE VEHICLE TO ASSURE NO FURTHER DAMAGE TO THE BRAKES AND ROTORS. I PRESS THE BRAKES, WHILE THE CAR WAS OFF, AND NOTICE BRAKE PRESSURE WAS BACK. I CONFIRM IT WAS STILL UNSAFE BY RESTARTING THE CAR AND THEN A LOW BRAKE FLUID INDICATOR CAME ON AND ALL BRAKE FEEL WENT LIMP TO A POINT THAT PUSHING THE PADDLE ALL THE WAY TO THE FLOOR BOARD DID NOT ENGAGE THE BRAKES, E-BRAKES I SUPPOSE WAS BEING USED AT THIS POINT. THE NEXT DAY I GET A CALL FROM THE DEALER TELLING ME THAT THE CAR NEEDED A NEW BRAKE HOSE AND COPPER WASHER ON THE FRONT RIGHT SIDE OF THE CAR; THE INITIAL COST WAS 203, THEN WITH EACH PHONE CALL, BECAUSE I WANTED PART NUMBERS TO CHECK COST OF PARTS, THE PRICE WENT TO 340 DOLLARS FOR A BRAKE HOSE AND A COPPER WASH REPLACEMENT ON RIGHT CALIPER, BY THE WAY THE EXTENDED WARRANTY DIDN'T COVER THIS COST SO NO ACCOMMODATIONS FOR A RENTAL AND ALL COST FELL ON ME THE CUSTOMER BECAUSE OF VAGUE EXTENDED WARRANTY INFORMATION. THEY ALSO TOLD ME THAT THE BRAKE HOSE WAS NOT TAMPERED WITH IT JUST DISCONNECTED/POPPED OUT FROM TOO MUCH PRESSURE. THIS HAPPENS AT 37800 PLUS MILES AFTER THE WARRANTY DIES OUT AND CLOSE TO THE MANDATORY 40K DEALERSHIP INSPECTION SERVICE. IN THE END I PAID 289.66 AFTER PULLING TEETH WITH THE CLERKS, WHO ANSWERED THE PHONES, AND ALSO CALLING THE MANUFACTURE FOR INFORMATION ABOUT FORDPART.COM WEBSITE AND COVERAGE. SUGGEST A FURTHER TESTING OF THIS BRAKE FAILURE. FORD SHOULD HAVE COVERED THIS COST NOT ME FOR THEIR FAULTY PARTS.

Mileage: 37,800

Oct 10, 2017

COMPLAINT ATTACHED AS PDF

Feb 14, 2017

YOU MAY OCCASIONALLY EXPERIENCE LOW/SOFT BRAKE PEDAL AT TIMES OF ENGAGEMENT, AFTER HITTING A BUMP, DIP, OR TURNING ON A CURVED ROAD. BRAKE PEDAL MAY BE PUSHED DOWN TO THE FLOOR WITH LITTLE TO NO BRAKING POWER.

Mileage: 20,000

Dec 27, 2016

THE FIRST TIME I DROVE THIS CAR ON LESS THAN ONE INCH OF SNOW, IT SLID THROUGH TURN. I WAS DRIVING WEST ON HWY 30 AT AROUND 40 M.P.H., SLOWED AND ENTERED TURNING LANE TO TURN NORTH ONTO HWY 21. WHEN I BRAKE, CAR SLID SO I APPLIED BRAKES A LITTLE FIRMER. THE ABS WERE ACTIVE AND MAKING THE BING-BING-BING NOISE THEY MAKE, BUT CAR SLID THROUGH NORTHBOUND LANE, STOPPING FINALLY WITH CAR OVER YELLOW CENTER LINE OF SOUTHBOUND HWY 21 TRAFFIC. THANK GOD THERE WAS NO CAR SITTING AT THE INTERSECTION, BECAUSE I WOULD HAVE HIT THEIR DRIVER'S SIDE. I HAVE HAD ZIMMERMAN FORD IN CEDAR RAPIDS, IA LOOK AT MY BRAKES TWICE NOW, WITH NO RESOLUTION. I EVEN REPLACED TIRES AFTER THIS EVENT AND HAD ONE OF THEIR SERVICEMEN TELL ME THEY HAD THE SAME ISSUE WITH HIS FUSION. HE TOO, REPLACED THE TIRES, WHICH HAD NO EFFECT. THE BRAKES GRAB WITH FORCE WHENEVER THEY GET MOISTURE ON THEM, FROM RAIN, DEW, OR SNOW. THE DEALER HAS BEEN MADE AWARE OF THIS ISSUE, BUT DON'T CARE. I FEEL I AM GOING TO DIE IN THIS CAR AND AM SCARED TO DEATH TO DRIVE IT IN ANOTHER IOWA WINTER, BUT HAVE NO CHOICE. THE TRACTION CONTROL SUCKS ALSO, THE CAR SPINS ON WET GRASS OR RAINY INTERSECTIONS, AND EVEN SHALLOW MUD PUDDLES. I FEEL THE BRAKES AND TRACTION CONTROL ON THESE FUSIONS REQUIRE INVESTIGATION BEFORE SOMEONE LOSES THEIR LIFE FROM THESE ISSUES. THANK YOU *TR

Mileage: 15,500

Jul 5, 2016

2014 FORD FUSION TITANIUM 2.0 TURBO 5/29/16 COMING OFF FREEWAY @ 70MPH WENT TO APPLY BRAKES AND PEDAL WAS HARD , UNABLE TO SLOW DOWN ON LOOP. I COULD HAVE CRASHED AND DIED DUE TO THIS FAILURE. FINALLY PUSHED PEDAL WITH A LOT OF EFFORT AND ABS KICKED IN TO SLOW ME DOWN BEFORE THE STOP SIGN. TOOK TO DEALER ON 5/30/16, DIAGNOSIS WAS VACUUM PUMP FAILURE, NEW PART WAS ORDERED. 7/5/16 GOT A CALL FROM DEALER SHOP MANAGER WHO BASICALLY SAID THE PART WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THERE WERE METAL SHAVINGS IN THE MOTOR BEHIND WHERE THE PUMP SITS, CLAIMING DIRTY OIL CAUSED PREMATURE ENGINE WEAR. I WENT TO THE DEALERSHIP TO VIEW WHAT HE WAS TALKING ABOUT. I COULD TELL BY SPINNING THE PUMP THAT THE BEARINGS HAD FAILED, MORE THAN LIKELY DISINTEGRATED AND THE SHAVINGS WERE SITTING INSIDE MY ENGINE. THE MANAGER ASKED THE MECHANIC IF THAT WERE POSSIBLE AND HE REPLIED YES. HE SAID HE REPLACED 3 RECENTLY WITH THE SAME ISSUE METAL SHAVINGS BEHIND PUMP. MY CAR WAS ALSO IN FOR AN OIL CHANGE. THE MOST IRRITATING THING WAS BEING BLAMED FOR THE PROBLEM, HE STATED MY ENGINE WILL FAIL AND I SHOULD TRADE IT IN WHILE I WAS TALKING ON THE PHONE WITH HIM PRIOR TO GOING TO THE DEALERSHIP. I WAS BLAMED AND HE USED SCARE TACTICS TO TRY AND GET ME TO MAKE A PURCHASE. NEVER HAD THIS HAPPEN AT A FORD DEALER BEFORE. STILL WAITING FOR THE CALL SAYING MY CAR IS REPAIRED. THE MANGER AGREED TO REPLACE THE PUMP UNDER WARRANTY

Mileage: 52,000

Dec 28, 2015

I DRIVE A 2014 FORD FUSION SE WITH A 1.6L ECOBOOST AND A 6 SPD MANUAL TRANSMISSION. IT HAD APPROXIMATELY 40,500 MILES AT THE TIME OF THE INCIDENT. UPON REACHING A SPEED OF 35-40 MPH WHILE ACCELERATING (I SHIFT AT 2500 RPM'S) I HEARD TWO CHIMES SIMILAR TO THE CHIMES THE CAR MAKES WHEN I START IT. ONCE THE CHIMES FINISHED SOUNDING MY INSTRUMENT PANEL WENT BLACK EXCEPT FOR THE NEEDLES WHICH ALL CAME TO A REST INTO THE "OFF" POSITION". THEY STILL REMAINED LIT. I HAD NO DASHBOARD LIGHTS. MY CAR LOST POWER AT THE SAME TIME AND THE STEERING BECAME SLIGHTLY HARDER THAN NORMAL. THERE WAS A VERY SMALL AMOUNT OF THROTTLE RESPONSE AND THEN NO RESPONSE. I WAS ABLE TO COAST ONTO A SIDE STREET WHERE THE CAR COMPLETELY WENT DEAD BY THE TIME I CAME TO A STOP. BEFORE COMING TO A STOP MY BRAKE PEDAL PUSHED DOWN EASIER THAN NORMAL. AT SOME POINT BEFORE COMING TO A STOP MY CHECK ENGINE LIGHT CAME ON AND THEN WENT OFF ONCE THE CAR DIED. AFTER STAYING STOPPED FOR A FEW SECONDS I RESTARTED THE CAR AND CONTINUED DRIVING WITH NO ISSUES SINCE. WHEN THE CAR LOST POWER AND DIED THERE WAS NO STUTTERING OR STALLING. THE CAR SHUT ITSELF OFF VERY SMOOTHLY. THE NEXT DAY I TOOK THE CAR TO MY LOCAL FORD DEALER AND THEY PROMPTLY LOOKED AT IT. AFTER CONDUCTING A COMPUTER DIAGNOSTIC CHECK I WAS INFORMED THAT THERE HAD BEEN A, 'THROTTLE BODY INCIDENT'. I WAS ALSO INFORMED THAT IT APPEARED THAT THE AIR FILTER HAD NOT BEEN PROPERLY SEATED INTO ITS HOUSING WHEN CHANGED AT THE 30K MILE MAINTENANCE INTERVAL. THEY CONDUCTED FURTHER PINPOINTING AND LOCATED PARTICLES INSIDE THE THROTTLE BODY WHICH THEY CLEANED OFF. THE DEALER UPDATED THE PCM AND CONDUCTED A SATISFACTORY ROAD TEST. SINCE THE INCIDENT I HAVE PUT SEVERAL HUNDRED MILES ONTO THE CAR WITH NO ISSUES. I WAS FORTUNATE THIS OCCURRED ON A ROAD WITH LIGHT TRAFFIC AND WHILE NOT TRAVELING AT HIGHWAY SPEED.

Mileage: 40,500

Jun 29, 2015

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FELT LOOSE AND THE VEHICLE JERKED WHEN THE BRAKE PEDAL WAS ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

Mileage: 5,000

Jan 17, 2015

I AVOIDED ANOTHER VEHICLE THAT CUT ME OFF ON THE EXPRESSWAY BY HONKING THE HORN, SLAMMING ON THE BRAKES AND QUICKLY CHANGING LANES. AS SOON AS I MANEUVERED INTO AN EMPTY LANE, MY VEHICLES INSTRUMENT PANEL WENT DARK, THE HORN STOPPED SOUNDING, ALL GAUGES WENT TO ZERO AND THE CAR LOST ALL ELECTRIC POWER (INCLUDING STEERING ASSIST) AND THE ENGINE STUMBLED. AFTER A SECOND OR TWO EVERYTHING ON THE INSTRUMENT PANEL RESET. ONCE EVERYTHING CAME BACK ON, THE ENGINE WAS ON A REDUCED POWER MODE AND PUSHING THE ACCELERATOR TO THE FLOOR DID NOT MAKE THE CAR ACCELERATE. WITH THE VEHICLE RAPIDLY LOOSING SPEED, I WAS ABLE TO STEER THE VEHICLE INTO THE SHOULDER OF THE EXPRESSWAY. I SHIFTED THE VEHICLE INTO NEUTRAL AND TURNED THE CAR OFF BY MOVING THE KEY TO "ACCESSORY" AND THEN RESTARTED THE VEHICLE. ONCE RESTARTED, I SHIFTED BACK INTO DRIVE AND DEPRESSED THE ACCELERATOR. THE CAR ACCELERATED NORMALLY AND ALL ELECTRONIC FUNCTIONS WERE WORKING. THE INSTRUMENT PANEL DISPLAYED EVERYTHING NORMALLY. THERE WAS NO "CHECK ENGINE" OR OTHER WARNING LIGHTS ILLUMINATED AND NO WARNING MESSAGES WERE DISPLAYED ON THE INSTRUMENT PANEL SCREEN. I DROVE MY CAR ANOTHER 6 MILES TO THE DEALERSHIP WITH NO FURTHER ISSUES. *TR

Mileage: 15,800