1998 FORD MUSTANG GT Problems & Recalls

PASSENGER SEAT BELT FAILING EXTENDED AND LOCKED. UNUSABLE *TR

Mileage: 150,000

THE PLASTIC INTAKE MANIFOLD CRACKED AND LEAKED COOLANT ONTO THE ENGINE AND OTHER RELATED COMPONENTS. CAR DIED ON FREEWAY. THE PLASTIC INTAKE MANIFOLD CRACKS. THE COOLANT WILL LEAK ONTO THE TOP OF THE BLOCK AND THEN DOWN THE BACK OF THE ENGINE. THIS INTAKE DESIGN IS A KNOWN DEFECT BY FORD. BEL...

WHILE DRIVING ON THE INTERSTATE AT 65MPH, THE INTAKE MANIFOLD CRACKED, SPRAYING COOLANT AND STEAM FROM THE HOT ENGINE OUT THE BACK OF THE HOOD. THIS COVERED THE WINDSHIELD, CAUSING ME TO LOSE ALL VISIBILITY. THIS IS VERY DANGEROUS, HAD THERE BEEN SOMETHING IN FRONT OF ME, I WOULD HAVE CAUSED AN ACCI...

Mileage: 138,000

WHILE DRIVING ON THE INTERSTATE AT 65MPH, THE INTAKE MANIFOLD CRACKED, SPRAYING COOLANT AND STEAM FROM THE HOT ENGINE OUT THE BACK OF THE HOOD. THIS COVERED THE WINDSHIELD, CAUSING ME TO LOSE ALL VISIBILITY. THIS IS VERY DANGEROUS, HAD THERE BEEN SOMETHING IN FRONT OF ME, I WOULD HAVE CAUSED AN ACCI...

Mileage: 138,000

WHILE DRIVING ON THE INTERSTATE AT 65MPH, THE INTAKE MANIFOLD CRACKED, SPRAYING COOLANT AND STEAM FROM THE HOT ENGINE OUT THE BACK OF THE HOOD. THIS COVERED THE WINDSHIELD, CAUSING ME TO LOSE ALL VISIBILITY. THIS IS VERY DANGEROUS, HAD THERE BEEN SOMETHING IN FRONT OF ME, I WOULD HAVE CAUSED AN ACCI...

Mileage: 138,000

INTAKE MANIFOLD FAILURE ON 1998 FORD MUSTANG GT / 4.6L / 2V PER CLASS ACTION SUIT US DISTRICT COURT / NORTHERN DISTRICT OF CALIFORNIA. *TR

Mileage: 68,700

TL*THE CONTACT OWNS A 1998 FORD MUSTANG GT. APPROXIMATELY FIFTEEN MINUTES AFTER PARKING AND EXITING THE VEHICLE, THE ENGINE COMPARTMENT BECAME ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. THERE WAS DAMAGE TO ANOTHER VEHICLE AND TO A NEIGHBORING HOME; HOWEVER, THE CONTACT DID NOT KNOW THE EXTENT...

Mileage: 140,000

MY COMPLAINT IS IN REGARDS TO THE 05N04 RECALL ON MY MOTHERS 1998 FORD MUSTANG. LAST FRIDAY MY 80 YEAR MOTHER GOT LOST AND I SENT MY NIECE TO PICK HER UP, AND ON THEIR WAY HOME THE CAR CAUGHT FIRE AND DIED, MY NIECE THINKING QUICKLY TURNED THE CAR INTO FIRE STATION AND WAS ABLE TO GET HELP FAST. I ...

Mileage: 47,000

MY COMPLAINT IS IN REGARDS TO THE 05N04 RECALL ON MY MOTHERS 1998 FORD MUSTANG. LAST FRIDAY MY 80 YEAR MOTHER GOT LOST AND I SENT MY NIECE TO PICK HER UP, AND ON THEIR WAY HOME THE CAR CAUGHT FIRE AND DIED, MY NIECE THINKING QUICKLY TURNED THE CAR INTO FIRE STATION AND WAS ABLE TO GET HELP FAST. I ...

Mileage: 47,000

SPARK PLUG SHOT OUT OF MY MUSTANG ENGINE THE DEALER SAID THEY FIXED THE PROBLEM BUT IT HAPPENED AGAIN. I PAID FOR THE REPAIRS TWICE AND THEN AGAIN FOR A 3RD TIME. IT SHOT OUT ON THE ROAD AND COULD HAVE CAUSED AN ACCIDENT. *JB

Mileage: 20

TL* THE CONTACT OWNS A 1998 FORD MUSTANG. WHILE DRIVING 60 MPH THE CONTACT SMELLED ANTI- FREEZE. THE CONTACT DID NOT REMEMBER IF THE AIR CONDITIONER WAS ON OR NOT. AFTER REMOVING THE THERMOSTAT SHE NOTICED THAT THE INTAKE MANIFOLD WAS CRACKED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER....

Mileage: 94,000

OWNED CAR FOR OVER 5 YRS. ALMOST PAID OFF. DISCOVERED COOLANT LEAK. PUT IN NEW WATER PUMP, NEW PULLEYS, NEW THERMOSTAT, NEW THERMOSTAT HOUSING, NEW HOSES. ONLY TO DISCOVER THE JUNK PLASTIC INTAKE MANIFOLD IS CRACKED. NOW I FOUND OUT BY SEARCHING THE INTERNET THAT THIS IS A COMMON PROBLEM ON MY Y...

1) PLASTIC MANIFOLD STARTED LEAKING. NO WARNING. 2) DUMPED ALL COOLANT ON MOTOR AND LEFT ME STRANDED. 3) WILL HAVE TO REPLACE AT A COST OF OVER $900. *NM

Mileage: 100,000

CRACKED COMPOSITE INTAKE MANIFOLD COOLANT CROSSOVER RESULTING IN COOLANT LEAK. MANIFOLD BEING REPLACED WITH NEW ALUMINUM MANIFOLD. I SUBSEQUENTLY BECAME AWARE OF SETTLEMENT IN CHAMBERLAN V. FORD. I NEVER RECEIVED NOTIFICATION OF SETTLEMENT AND MY VEHICLE WAS PAST THE 7 YEAR LIMIT AT THE TIME OF T...

Mileage: 61,250

LAST YEAR I RECEIVED NOTIFICATION OF A CLASS ACTION SETTLEMENT. I HEARD NOTHING ELSE AFTERWARD, AND HAVE ONLY JUST REALIZED THAT I MISSED THE MARCH 16, 2006 DEADLINE. IS THERE ANYTHING THAT PEOPLE LIKE MYSELF CAN DO IN THIS INSTANCE? *NM

1998 FORD MUSTANG GT INTAKE MANIFOLD CRACKED AND LEAKING ANTIFREEZE. MISSED THE SILENT RECALL BY 6 MONTHS. *NM

Mileage: 60,000

FORD RECALL PLASTIC INTAKE MANIFOLDS.I HAVE PURCHASED A 1998 MUSTANG FROM A NON FORD DEALER THERE IS A DEFINITE LEAKING INTAKE ON THIS MOTOR,I HAVE CONTACTED A FORD DEALER IN MY AREA THEY SAID THE RECALL TIME HAS EXPIRED.THE PLACE OF PURCHASE AND MY SELF NEW OF NO RECALL UNTILL I STARTED LOOKING ON ...

Mileage: 82,000

MY 98 GT MUSTANG PLASTIC RADIATOR INTAKE HAS RUPTURED AT 89,000 MILES. IT SEEMS ALL OF FORD'S EQUIPPED WITH FORD'S 4.6L V-8 CONTAIN AN INTAKE MANIFOLD THAT IS PRONE TO FAILURE. DUE TO ORIGINAL DESIGN, THIS PART HAS A TENDENCY TO CRACK RESULTING IN SOMETIMES OVER HEATING, ENGINE FAILURE AND WORSE C...

Mileage: 89,500

FORD MOTOR COMPANY SETTLED THE LAWSUIT WITH THE DEFECTIVE INTAKE MANIFOLD THAT WAS TO CRACKING BUT DID NOT INCLUDE ALL VEHICLES AND I HAPPEN TO BE ONE OF THEM. I SHOULD NOT HAVE TO PAY FOR THEIR DEFECTIVE PARTS. THEY EXTENDED THE WARRANTIES OR SEVEN YEARS BUT ONLY AFTER A CERTAIN DATE AND MANY FORD ...

Mileage: 94,000

AFTER SERVICE OF MY 4.6 MUSTANG GT, MY CAR BEGAN MISSING AND I HAD THE DIAGNOSTIC COMPLETE IT REPORTED A MISFIRE ON PLUG 7 & 8, SO I HAD THE PLUGS REPLACED. DURING THE REPLACEMENT, I SAW COOLANT UNDER BOTH THE 7 & 8 PLUG. THE MISFIRE CONTINUES, AND I TOOK IT TO THE DEALER THEY TOLD ME THE INTAKE M...

Mileage: 96,203

I DO NOT KNOW IF THIS IS A SAFETY HAZARD. I HOPE YOU WILL LET ME KNOW. I OWN A 1998 FORD MUSTANG GT. IT HAS 48,620 MILES ON IT. ABOUT A YEAR AGO, THE CRUISE CONTROL AND INSIDE LIGHTS STOPPED WORKING. I TOOK IT IN TO A FORD DEALERSHIP. THEY TOLD ME IT WAS SOME KIND OF SENSOR OR SOMETHING LIKE THAT. I...

Mileage: 47,000

I DO NOT KNOW IF THIS IS A SAFETY HAZARD. I HOPE YOU WILL LET ME KNOW. I OWN A 1998 FORD MUSTANG GT. IT HAS 48,620 MILES ON IT. ABOUT A YEAR AGO, THE CRUISE CONTROL AND INSIDE LIGHTS STOPPED WORKING. I TOOK IT IN TO A FORD DEALERSHIP. THEY TOLD ME IT WAS SOME KIND OF SENSOR OR SOMETHING LIKE THAT. I...

Mileage: 47,000

I DO NOT KNOW IF THIS IS A SAFETY HAZARD. I HOPE YOU WILL LET ME KNOW. I OWN A 1998 FORD MUSTANG GT. IT HAS 48,620 MILES ON IT. ABOUT A YEAR AGO, THE CRUISE CONTROL AND INSIDE LIGHTS STOPPED WORKING. I TOOK IT IN TO A FORD DEALERSHIP. THEY TOLD ME IT WAS SOME KIND OF SENSOR OR SOMETHING LIKE THAT. I...

Mileage: 47,000

INTAKE MANIFOLD DEFECTS.. IT'S MADE FROM PLASTIC AND IT CAN NOT WITHSTAND ALL THE PRESSORE AND HEAT THAT IT WILL CRACK VERY EALRY AND CAUSE COOLING FLUID TO LEAK , AND WITH ALL THAT STEM COMING FROM THE HOOD IT WILL BE SO HARD TO SEE THE ROAD AND WILL CAUSE A FIRE FROM THE ELECTRIC SYSTEM SHORTING ...

INTAKE MANIFOLD CRACKED UNDER NORMAL OPERATION WITH NO REAL REASON AS TO IT'S FAILURE OTHER THAN STRUCTURAL FLAWS IN IT'S ORIGINAL DESIGN.

Mileage: 79,000

RE: 1998 FORD MUSTANG 4.6 LITRE. DEFECTIVE PLASTIC INTAKE MANIFOLD SPLIT NEAR THERMOSTAT HOUSING. FOUND OUT THROUGH INTERNET RESEARCH THIS WAS A COMMON PROBLEM, WITH RECALLS TO ALMOST EVERY VEHICLE MADE WITH A 4.6 LITER ENGINE EXCEPT FOR MY YEAR, THUS WE HAD TO FIND OUT THE HARD WAY. WE NOW FACE ...

Mileage: 36,000

COOLANT WAS LEAKING SLOWLY FOR ABOUT EIGHT MONTHS, THEN BEGAN TO LEAK A LOT THE END OF DECEMBER, SO THE CAR WAS UNDRIVEABLE BECAUSE OF RISK OF OVERHEATING, AND HAD TO BE TOWED TO DEALER. IT WAS DISCOVERED THAT THE LEAK RESULTED FROM A CRACK IN THE PLASTIC INTAKE MANIFOLD WHERE THE THERMOSTAT SITS. ...

Mileage: 70,475

THERE IS COOLANT LEAKING FROM THE INTAKE MANIFOLD. IT WAS DETERMINED TO BE DUE TO A DEFECT THAT THE INTAKE HAS. *NM

I CURRENTLY OWN A 1998 FORD MUSTANG GT. IT HAS APPROXIMATELY 90,000 MILES ON THE ENGINE. IAM THE SRCOND OWNER. IT HAS THE 4.6 V-8 ENGINE. AT APPROXIMATELY 88,000 MILES THE INTAKE MANIFOLD DEVELOPED A CRACK AND STARTED LEAKING ANTIFREEZE. IT HAS CONTINUALLY GOTTEN WORSE AND IS NOW TO THE POINT THAT T...

Mileage: 89,700

FORD AUTOMOBILES EQUIPPED WITH FORD'S 4.6L V-8 CONTAIN AN INTAKE MANIFOLD THAT IS PRONE TO FAILURE. DUE TO ORIGINAL DESIGN, THIS PART HAS A TENDENCY TO CRACK RESULTING IN SOMETIMES OVER HEATING, ENGINE FAILURE AND WORSE CASE DAMAGE TO OTHER PARTS OF THE CAR'S ENGINE. FORD RECOGNIZES THIS PROBLEM B...

Mileage: 84,782

(1) FORD MADE THE INTAKE MANIFOLD OUT OF PLASTIC. (2) MANIFOLD CRACKED, AND CAUSED LOSS OF ENGINE COOLANT. (3) REPLACED MANIFOLD.OLD PART IS AVAILABLE. NOTES: NEW ONE IS MADE OF ALUMINUM IN CRACK AREA! FORD HAS ISSUED A RECALL BUT ONLY FOR FLEET VEHICLES. INTERNET IS FULL OF LIKE STORIES. *A...

Mileage: 111,000

HELLO, MY FORD MUSTANG OVERHEATED AND DEVELOPED A CRACK IN THE AIR INTAKE MANIFOLD WHICH RESULTED IN ENGINE COOLANT LEAK AND IT HAD TO BE REPLACED. I READ THAT A RECALL ON THIS PART THAT WAS CALLED BY FORD BECAUSE THE SAME EXACT ENGINE ON THE CROWN VICTORIA GIVES THE SAME PROBLEMS AND A RECALL IS I...

Mileage: 91,700

I HAVE A 1998 FORD MUSTANG GT. THE PLASTIC INTAKE MANIFOLD VALVE HAS CRACKED AND WILL HAVE TO BE REPLACED. I HAVE DONE QUITE A BIT OF INTERENT RESEARCH AND FOUND THIS SEEMS TO BE A KNOWN ISSUE WITH THIS PLASTIC PART THAT FORD REFUSES TO DO ANYTHING ABOUT.*AK

MY 1998 FORD MUSTANG GT WITH A 4.6 LITER ENGINE SUFFERED A CRACKED INTAKE MANIFOLD WHICH WAS REPLACED COSTING APPROXIMATELY $600,00, HAS CRACKED ONCE AGAIN. I HAVE CONTACTED NUMEROUS FORD DEALERSHIPS ABOUT THE PROBLEM, TO WHICH THEY REPLIED IT IS NOT THEIR PROBLEM. I FEEL THAT SOMETHING THAT HAS ...

Mileage: 109,430

WHILE DRIVING AT 45 MPH VEHICLE OVERHEATED. VEHICLE WAS TAKEN TO THE INDEPENDENT SHOP, AND MECHANIC DETERMINED THAT INTAKE MANIFOLD CRACKED, AND COOLANT SPILLED INSIDE THE ENGINE. *AK

VEHICLE CONTAINS A PLASTIC INTAKE MANIFORD THAT CRACKS DUE TO THE HEAT AND CHEMICALS INVOLVED IN STANDARD ENGINE USE. THE CRACKS ALLOW THE ESCAPE OF RADIATOR FLUID/ANTIFREEZE ... WHICH WILL THEN CAUSE PERMENANT DAMAGE TO THE ENGINE/VEHICLE.*AK FORD IN FACT KNOWS OF THIS PROBLEM, AND WARRANTIES C...

Mileage: 67,000

I HAVE A 1998 FORD MUSTANG. I NOW HAVE A CRACKED INTAKE MANIFOLD. FORD MOTOR COMPANY KNOWS THAT THE INTAKE MANIFOLDS ARE SUBJECT TO FAILURE. THEY ALSO RECALLED SOME OF THE VEHICLES WITH THE SAME INTAKE MANIFOLD THAT I HAVE IN MY CAR. I WAS TOLD, BY FORD THAT SINCE MY CAR WAS MADE A FEW MONTHS AF...

Mileage: 103,513

INTAKE MANIFOLD CRACKED. WAS TOLD NEW ONE WAS REDESIGNED. SPOKE WITH SEVERAL AUTO PARTS DEALERS AND FOUND THIS COMPONENT BREAKS IN SAME LOCATION ON ALL. THIS IS A MANUFACTURER DEFECT AND FORD WILL NOT REPLACE FOR FREE OUTSIDE OF WARRANTY.*AK

Mileage: 82,000

THE PLASTIC INTAKE ON THE ENGINE (4.6 SOHC), CRACKED IN THE WATER JACKET AREA CAUSING, AN ANTI-FREEZE FLUID LEAK. *JB

Mileage: 90,000

PLASTIC INTAKE MANIFOLD CRACKED. HAPPENS ON MOST 1996-1998 MUSTANG GT 4.6. NEW PART FROM FORD REPLACES PLASTIC PART PRONE TO CRACKING WITH ALUMINUM PART. FORD HAS A SERVICE PROGRAM # 97M91 RELATED TO 4.6 ENGINES FOR CARS BUILT 07/1995 - 06/1997. CARS BUILT AFTER THIS END DATE STILL EXPERIENCE PROBLE...

1) VEHICLE STARTED LOSING RADIATOR FLUID THEN 'CHECK ENGINE' LIGHT CAME ON. 2) TOOK VEHICLE TO MECHANIC WHO STATED THERE IS A CRACK IN THE FRONT PLASTIC PART ON THE ENGINE. MECHANIC STATED HE HAS REPLACED A COUPLE DOZEN OF THESE PARTS ON OTHER NEWER MUSTANGS AND IT WAS COVERED BY WARRANTY. MECHANI...

Mileage: 66,000

CAR IS A 1998 FORD MUSTANG GT WITH THE SOHC 4.6L ENGINE. AT AROUND 105K MILES, COOLANT LEVELS STARTED DROPPING RAPIDLY, ESPECIALLY WHEN THE ENGINE WAS REVVED ABOVE 3000 RPMS. EVENTUALLY, LEVELS DROPPED MORE QUICKLY THAN COOLANT COULD BE REPLACED AND CAR OVERHEATED. FOUND A LARGE POOL OF COOLANT IN E...

Mileage: 105,000

I HAVE LOST 1 QUART OF OIL PER 1000 MILES SINCE 40,000 MILES. THERE HAS ALWAYS BEEN A POOL OF OIL UNDER MY CAR BUT I'VE NEVER BEEN ABLE TO LOCATE THE LEAK. MULTIPLE VISITS TO THE DEALERSHIP HAVE NOT CONFIRMED THIS LEAK. MY NEW MECHANIC FINALLY FOUND THE LEAK TO BE A CRACKED TIMING CHAIN COVER. T...

Mileage: 40,000

A USED VEHICLE ('98 MUSTANG GT) WAS FINANCED FROM A USED CAR DEALERSHIP BY MY DAUGHTER APPROX. 3 WEEKS AGO. THE SALESMAN WHO CLOSED THE DEAL STATED THAT THE ONLY ITEMS TO BE COVERED UNDER ANY KIND OF WARRANTY WOULD BE THOSE REGARDED AS SAFETY ITEMS. ENGINE FAILURE OR COSMETIC FEATURES WOULD NOT BE C...

Mileage: 82,995

DEFECTIVE DESIGN OF PLASTIC INTAKE MANIFOLD. MANIFOLD DEVELOPED CRACK FOR NO REASON. I FOUND OUT THIS IS A KNOWN PROBLEM FROM FORD AND FORD WILL NOT RECALL THE CARS. THE NEW REPLACMENT INTAKE MANIFOLD IS METAL IN THE AREA THAT DEVELOPS A CRACK AND FORD CHARGES ALOT OF MONEY FOR THE REPLACMENT THAT W...

INTAKE MANIFOLD CRACKED. NOTICED NEW ONE WAS REDESIGNED. WHY REDESIGN IT UNLESS THERE WAS A PROBLEM WITH THE OLD ONE? AND IF THERE WAS A PROBLEM WITH THE OLD ONE WHY NOT A RECALL?

Mileage: 74,950

1998 FORD MUSTANG GT - INTAKE MANIFOLD CRACK. ISSUE REFERENCED IN TSB #02-2-2 FROM FORD. FORD IS WILLING TO REPLACE '96-97 MUSTANGS BUT NOT '98 ALTHOUGH IT'S THE SAME PART NUMBER (OWNER NOTIFICATION PROGRAMS 97M91, 01M02, 99M01). SEVERAL CLASS ACTION LAWSUITS ISSUED (ALABAMA/CALIFORNIA). SPOKE ...

INTAKE MANIFOLD FAILED, CAUSING ANTIFREEZE TO LEAK. THIS PROBLEM MAKES IT HARD FOR CONSUMER TO START VEHICLE. DEALERSHIP WAS NOTIFIED, BUT THE PROBLEM WAS NOT RESOLVED.*AK

Mileage: 60,000

WHILE FUELING CAR...GAS POURED OUT OF CAR..CAUSED BY DAMAGED "O" RING AROUND FUELING NOZZLE FROM NECK TO TANK...SIGNIFICANT FUEL SPILL...DANGEROUS AMOUNT OF FUEL LOST AND LEAKING...HAVE OWNED SEVERAL VEHICLES....NEVER HAVE KNOWN THIS TO HAPPEN...HAZARD TO AREA WHILE FUELING DUE TO FUEL SPILL. WENT T...

Mileage: 57,850

ROAD HUGGER RAGE TIRES, MFG. BY KELLY SPRINGFIELD, SIZE 245/45/17, HAVE DEVELOPED SUBSTANTIAL CIRCUMFERENTIAL SIDEWALL CRACKS ON LOW MILEAGE, HIGH TREAD TIRES. SAME CRACKS PRESENT IN 3 OF THE 4 TIRES ON THE VEHICLE. THIS IS THE SAME AS DESCRIBED IN RECALL 98T002 ON SIMILAR TIRES BY SAME MFG. CONT...

I OWN A 1998 FORD MUSTANG GTAST YEAR I NOTICED A COOLING LEAKAGE WHICH I FIRST THOUGHT COMING FROM ONE OF THE HOSES. IT TURNED OUT THAT THE UPPER INTAKE MANIFOLD CRACKED.HEN I PURCHASED A NEW UPPER INTAKE MANIFOLD FROM A FORD DEALERSHIP, I NOTICED THAT THEY CHANGED THE DESIGN, ENFORCING THE CRACKED...

Mileage: 42,000

PAINT ON THE 1998 FORD MUSTANG GT CONVERTIBLE IS STARTING TO PEEL RIGHT DOWN TO THE SHEET METAL. LOOK LIKE A 5 INCH PUZZLE PIECE MISSING FROM THE PAINT ON THE PASSENGER UPPER REAR QUARTER PANEL. *JB

THE TIRES EXPERIENCED PREMATURE FAILURE. THE CONSUMER SUSPECTED THERE WAS A PROBLEM WITH THE VEHICLE AND NOT THE TIRES. *JB

Mileage: 13,000

PLASTIC INTAKE MANIFOLD CRACKED AND LEAKING. *JB

Mileage: 90,000

PLASTIC INTAKE MANIFOLD CRACKED, LEAKING RADIATOR FLUID. FORD WILL FIX THE EXACT SAME PROBLEM ON THE 97 MUSTANG, BUT NOT THE 98. *NLM

Mileage: 50,000

THE PLASTIC INTAKE MANIFOLD CRACKED AND LEAKED COOLANT ONTO THE ENGINE AND OTHER RELATED COMPONETS. *JB

SEAT BELT WILL NOT RETRACT BACK INTO NORMAL POSITION, CAUSING IT TO BE HARD TO PULL AND RELEASE FOR MORE ROOM, CONSUMER WILL BE FORCED NOT TO HAVE A SEAT BELT ON. DEALER NOTIFIED.*AK

CONSUMER RECEIVED RECALL NOTIFICATION (00V349000) CONSUMER STATES APPOINTMENT WAS MADE TWO WEEKS IN ADVANCED, CONSUMER WAS ADVISED THAT VEHICLE WAS NOT READY BECAUSE THE PART WAS NOT AVAILABLE, CONSUMER IS NOT SATISIFED WITH THE WAY SITUATION WAS HANDLED BECAUSE APPOINTMENT WAS MADE IN ADVANCE AND H...