2022 FORD MUSTANG MACH E Forward Collision Avoidance Problems

The front camera has failed. The automatic emergency breaking, the adaptive cruise control, and normal cruise control do not work, at all. The camera began to fail within the first year of ownership but it would start to work shortly after. After about 1.5 years of ownership, there was a permanent sign of malfunction on the screen, making the above features inoperable.

The front camera has failed. The automatic emergency breaking, the adaptive cruise control, and normal cruise control do not work, at all. The camera began to fail within the first year of ownership but it would start to work shortly after. After about 1.5 years of ownership, there was a permanent sign of malfunction on the screen, making the above features inoperable.

The Adaptive Cruise Control indicated speed lags when user changes speed. The lag will fluctuate from non-existent to 4-5sec at times. It occurs at different speeds and for different changes (e.g., speeding up to 45mph or speeding down to 25mph.) It also occurs when changing speeds in different increments (e.g., one click up for 1mph increase or hold down for 5mph decrease.) The lag is only in the display and not the actual drivetrain, meaning that the selected speed in the Adaptive Control indicator is not relaying the selected speed even though the car itself is changing speed. This is a safety issue as you don't know whether the car has registered a speed increase or decrease for several seconds (which at higher speeds is certainly not safe.) There was an OTA related to the Instrument Control Panel sent earlier this summer that was successfully installed, IPC-25.7.46, however this may be a coincidence. After calling multiple times to Ford, including their OTA update team, their EV Technology Team, and a generic Customer Experience team, I was told to bring it into a dealership AND submit a complaint to NHTSA. The dealership identified modules that required updating but that did not fix the issue. Ford has NOT been helpful and their Customer Experience reps have been dismissive of the seriousness of this issue.

Shortly after purchasing my vehicle on [XXX], specifically on [XXX] a significant malfunction was encountered, indicated by the 'Front Camera Fault Service Required' and 'Pre-Collision Assist Not Available' warnings. Returning to the dealership on May 5th, the manager misinformed, stating the issue was a recall and required service at a Ford dealership. However, upon contacting Ford Lincoln with the VIN, it was discovered these codes are not associated with any recall. I returned to the dealership, provided them the printout from Ford Lincoln explaining the codes and how it's not a recall. They then told me that they will not honor the repairs due to me exceeding my 30-day extension. I proceeded to leave and said I'll deal with it when it poses a problem. After a resent software update, a new code popped up saying "Door Fault Service Required". July 2025 Koons Ford picked my car up and they confirmed that the issues documented in the attached photos are not covered by any recalls. However, this experience is further corroborated by attached photos and testimony from others reporting identical recurring problems since 2022. You can reference to the [XXX] " for the other vehicle owner's testimony. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Shortly after purchasing my vehicle on [XXX], specifically on [XXX] a significant malfunction was encountered, indicated by the 'Front Camera Fault Service Required' and 'Pre-Collision Assist Not Available' warnings. Returning to the dealership on May 5th, the manager misinformed, stating the issue was a recall and required service at a Ford dealership. However, upon contacting Ford Lincoln with the VIN, it was discovered these codes are not associated with any recall. I returned to the dealership, provided them the printout from Ford Lincoln explaining the codes and how it's not a recall. They then told me that they will not honor the repairs due to me exceeding my 30-day extension. I proceeded to leave and said I'll deal with it when it poses a problem. After a resent software update, a new code popped up saying "Door Fault Service Required". July 2025 Koons Ford picked my car up and they confirmed that the issues documented in the attached photos are not covered by any recalls. However, this experience is further corroborated by attached photos and testimony from others reporting identical recurring problems since 2022. You can reference to the [XXX] " for the other vehicle owner's testimony. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Car was stopped at the top of a hill. Driver put the car in park and exited to talk to a security guard to raise a security barrier. Car began to roll down a hill and didn't stop until it hit a metal security gate 250 yards away. Car was totaled as result of collision with gate. No one was hurt. It would appear that the transmission/engine did not stay in park and began to roll and that none of the other safety features stopped the car. There were no passengers in the car at the time of the accident and no airbags went off.

I have had 14 incidents over two years where this vehicle suddenly, rapidly accelerates from slow speed, usually less than 15 mph, and six of those incidents had a near collision. Most of the incidents happen in a parking lot or drive-thru and require immediate fast braking to avoid collision. This sudden, unexpected acceleration has been widely discussed on the Mach-E Forum and there is general agreement the cause is inadvertent engaging cruise control by accidentally hitting an overly sensitive button on the steering wheel when the hands are in the 9 to 3 position. I have reviewed all related threads on the forum and counted 36 different owners who have experienced this same problem, most reporting near collisions and serious concerns for safety. Some posters have described possible remedies.

Ford is aware of these issues and I can't believe they are ignoring them and making me pray through them. My vehicle, since I purchased it, has had issues with the adaptive cruise, the accident avoidance gets disabled, lane assist stops working, and the final thing is that it registers that the camera is not working and must be serviced. the last thing that happened is that the car shut down its self driving in the middle of taking a turn on the highway and proceeded to drive me off the road. There was no braking or anything, when I reacted to stop it, I barely missed the guard rail and the car fought me to even turn the wheel. This has been documented with multiple dealerships. All of them have dealt with Ford's technicians remotely and have all failed at fixing my issues. Before it everything stopped working again, it went on and off for months as it did before... the failed completely. Because of this, my wife and I only transport our children in her vehicle out of concerns for our family's safety. Ford will try to say they won't replace my vehicle due to its current milage, but this was well documented and never fixed long before this. its been happening since 2,000 miles.

Ford is aware of these issues and I can't believe they are ignoring them and making me pray through them. My vehicle, since I purchased it, has had issues with the adaptive cruise, the accident avoidance gets disabled, lane assist stops working, and the final thing is that it registers that the camera is not working and must be serviced. the last thing that happened is that the car shut down its self driving in the middle of taking a turn on the highway and proceeded to drive me off the road. There was no braking or anything, when I reacted to stop it, I barely missed the guard rail and the car fought me to even turn the wheel. This has been documented with multiple dealerships. All of them have dealt with Ford's technicians remotely and have all failed at fixing my issues. Before it everything stopped working again, it went on and off for months as it did before... the failed completely. Because of this, my wife and I only transport our children in her vehicle out of concerns for our family's safety. Ford will try to say they won't replace my vehicle due to its current milage, but this was well documented and never fixed long before this. its been happening since 2,000 miles.

The contact owns a 2022 Ford Mustang Mach E. The contact stated while driving at an undisclosed speed with the Adaptive Cruise Control activated, the steering wheel jerked in the direction of oncoming traffic. The contact depressed the brake pedal and steered the vehicle back into the correct lane. The contact stated that the “Driver Assist Not Available” message was displayed. The contact stated that the message was displayed after the vehicle jerked and steered into the oncoming traffic. The contact stated that the failure had been reoccurring for approximately one year. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 500.

Mileage: 500

While driving on I-40 East between Raleigh, NC and Benson, NC I was trying to use the Blue Cruise self driving feature on my Mache. The system is frightening to me because it tends to default towards the marker between lanes and requires more attention than so called hands free driving is supposed to need. However, in this situation, there was a stretch of the highway where the lane markers were half white and then half black stripes. When I hit that stretch the car veered over the lane markers into the passing lane and if I hadn't resumed control, would have taken me completely into the other lane. The dash indicated that the system was in control of the car for the entire time. It had not disengaged at any point.

Vehicle adaptive cruise control was set at 35mph in a 35mph speed zone as I approached a stop light I tapped the breaks which should have disengaged the cruise control but instead the vehicle speed accelerated. Warning light stated cruise control was disengaged with gray line through speed indicator. I stepped on the brakes hard and the vehicle did stop and accelerator stopped. At no time was my foot on the accelerator pedal as well floor mats were not touching the pedal. Outside vehicle was clean and camera unobstructed. This just started after update 4.2.5.

On 3 occasions in the past month I have been driving down the road and, without any action from me, cruise control has turned itself on, with a speed set above the speed limit. I noticed it because the car accelerated to reach the target speed (which was an unsafe speed). I immediately braked and turned off the cruise control. The first two times it happened, I was pretty sure I had not accidentally activated cruise control by touching the button on the steering wheel. The third time, I was on a straight stretch of highway and was 100% sure I had done nothing to activate cruise control I had not used cruise control at any point from the time I turned on the car until the time this happened. I was between 10 and 15 minutes into my trip when this occurred.

On at least 8 occasions the car unintentionally shifted into cruise control and accelerated immediately. This usually happened while driving under 30 mph and rapidly accelerated to a much higher speed, sometimes set as high as 70 mph. On 3 occasions this happened in a parking lot and 2 occasions in a bank drive thru with a vehicle only a few feet in front of me. Immediate emergency braking was required to avoid an accident with two very close calls within 1-3 feet of vehicle in front of me. This experience has been reported by numerous persons on the Mach E Forum (similarly complaining of near accidents) and the general conclusion is that the button that activates cruise control is both unnecessarily super sensitive and poorly located so that it is engaged by the lightest touch of your left palm, base of your left thumb, or another finger as you move it across the steering wheel. Please note that the form below does not allow for numerous occurrences.

The cruise control is activated by the slightest touch of the button. Running the heel of your hand over the button will activate it. The button acts like a screen touch rather than a button.

I am randomly receiving the errors: "Front Camera Fault" "Pre-Collision Assist Not Available" Also, my cruise control no longer works while this error is active. Error will clear itself after a few minutes, but will still pop up from time to time.

I am randomly receiving the errors: "Front Camera Fault" "Pre-Collision Assist Not Available" Also, my cruise control no longer works while this error is active. Error will clear itself after a few minutes, but will still pop up from time to time.

Power steering went out including 10+ error / fault codes displaying on the dash on the vehicle after planned having vehicle towed but was back to normal after a restart. Exiting the parking lot at a low speed power steering failed again resulting in a low speed crash. After having it towed to dealership they reviewed software on the vehicle seeing vehicle has has fault codes and module errors for 3+ months on their Ford telemetries cloud system showing module and system errors every other day. Dealership asked if I ever got notice via vehicle or app about these errors which I never received. Ford Legal was notified and said vehicle did have a possible Bluecruise recall and nothing wrong with vehicle without having a Ford Engineer viewing the vehicle. My dealership still said cloud system showed all these errors which didn't seem be an issue to ford. My insurance said they'd make repairs but if my dealership said vehicle isn't safe they recommenced fix what is needed which Ford said 0 issues.

I was pulling into my garage, steering with my left hand, making a slow, tight left turn from the drive way into the perpendicular garage. As the steering wheel turned, I believe my left palm hit the cruise control button and activated the adaptive cruise control. The vehicle suddenly accelerated toward the house without warning. I slammed on the brakes in response, tossing my wife forward and then back into her seat. When I looked at the dash immediately following the stop, the cruise control image was displayed showing the range keeping bars. There were two conditions present that should have prevented the cruise control from accelerating. First, the tight turn of the wheels to the left should have prevented acceleration and two, the house directly in front of the adaptive sensors should have said "HEY! There's a big object right in front of me, we should probably stop, not speed up!" A GIF video from my surveillance camera is attached to this report showing the incident.