2024 FORD MUSTANG MACH E Electrical System Problems

I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a problem with this car since I purchased. I told Ford after this incident, that I fear to drive the vehicle with my family, because that's how scared I was when I had no control. I requested multiple times for someone from Ford Corporate to contact me, and still have not heard from anyone. On 11/26 I received a recall for the 12v battery, which is pretty much what keeps the car on and off, and I still have not heard from anyone in Ford corporate.

My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago. Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse: “We cannot take your vehicle because we do not have a loaner car available.” This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility — it is a failure of Ford and the dealer to provide required support. As a result: •My recall remains unresolved •The paint defect continues to worsen •I have no scheduled service date •I have been told to “wait indefinitely” with no solution This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand. My Demands I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford’s next steps if the dealer continues refusing to accept my vehicle If this is not resolved immediately, I will escalate the issue to: •NHTSA (for failure to resolve an active recall), •Texas DMV / Consumer Protection, and •Public consumer platforms. I expect a response within 48 hours. Sincerely, [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I lease a 2024 Ford Mustang Mach-E. On [XXX] the vehicle suddenly displayed a High-Voltage Battery Fault, Powertrain Malfunction / Reduced Power warning. The dealer replaced the High-Voltage Junction Box (HVJB), however I am unsure whether the actual root cause was ever identified. This failure shows a major defect in the high-voltage electrical system. Separately, my vehicle is also subject to Recall 25S65 / NHTSA 25V404, where a discharged 12-volt battery can prevent the electronic door latches from opening, risking passenger entrapment. Ford has no remedy available and has only projected a future software update. My car is still at the dealership. These two issues are connected: the HV system (through the HVJB) powers the DC-DC converter that keeps the 12-volt battery charged. A failure on the HV side can starve the 12-volt system, which directly creates the entrapment risk described in the recall. I live in Florida, where extreme heat makes this risk especially dangerous for children, pets, and elderly passengers. What is my emergency plan...carry a hammer to break the windows on every trip? This is an unreasonable and unsafe expectation for consumers. Ford has not provided any fix or assurance of safety. I have specifically asked Ford whether my car is safe to drive — they have not provided any assurances, merely repeating that Ford has not issued a stop-driving order on the vehicle. This unresolved defect substantially impairs the use, value, and safety of my vehicle, and Ford has failed to provide an adequate repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a serious safety defect involving the electronic front door latches on my 2024 Ford Mustang Mach E. During a 12V battery discharge, the electric latches can fail, preventing the doors from opening in the outside. This means the driver or passengers could become trapped in the vehicle, or the driver can be locked out in an emergency, even if both key fob and key are present. This defect poses a critical safety risk in situations requiring a rapid exit - such as accident or extreme heat and increases the risk of injury or death. As an active duty service member, I work in a secure federal government facility and have to leave my phone in my vehicle during working hours. This heightens the danger, because if the latch fails, I would have no secondary means to gain entry or exit, potentially delaying emergency responses. Ford has acknowledged the defect in the recall (25S65/25V404) in early June. They said to expect an update by the end of Q3, which is nearing and I haven’t heard anything yet. I believe this defect warrants urgent attention, and consideration of a manufacturer buyback due to severe safety implications.

I own a 2024 Ford Mustang Mach-E affected by recall 25S65 / 25V404. Ford has placed a stop-sale on all 2024 and older Mach-Es for this issue but is allowing current owners to drive the vehicles. The defect can trap occupants or pets inside if the 12V battery discharges, posing a serious safety risk in hot weather (currently 100°F in my area). I contacted Kendall Ford of Meridian, ID, on 8/14/25 to schedule the repair. They confirmed the remedy is a software update not yet available for my model year and estimated it will not be released until Q4 2025. This is more than 60 days after the recall was issued, and I have no safe remedy available. I believe Ford should provide an immediate fix, replacement vehicle, or buyback due to the safety risk.

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the rear doors failed to open as needed and could only be opened while engaging the front driver's side power master door lock switch. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000.

Mileage: 4,000

I lease a brand-new 2024 Ford Mustang Mach-E with approximately 5,000 miles. The vehicle is subject to NHTSA Campaign Number 25V404 (Ford Recall 25S65) for defective exterior electronic door latches that may fail to open if the 12-volt battery discharges. Ford has confirmed there is no repair available and no timeline for a fix. This defect has been acknowledged by my Ford dealer and Ford corporate. While Ford states that the interior manual handles still function, this ignores a serious real-world safety hazard. I frequently transport dogs and other passengers who cannot operate the manual handles. If I step outside the vehicle — even briefly — and the exterior handles fail, these occupants could be trapped inside. In an emergency such as extreme heat, cold, or fire, this could result in injury or death, and rescue would require breaking the glass, creating additional risk of harm. Ford’s own recall language acknowledges this is a “safety defect,” yet the current stance is that the vehicle is “safe to drive.” This does not address the entrapment risk for vulnerable occupants. The defect has not yet resulted in entrapment or injury, but it is an active and unresolved hazard that could occur without warning. This complaint is being filed to document the risk before harm occurs and to ensure a timely, safe remedy is provided.

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that after the vehicle was parked with the engine turned off, the front driver’s side door failed to open as intended. After several attempts with the key fob and the door latch, the doors failed to open. A family member opened the door. The local dealer was contacted. The vehicle was not repaired. The contact was informed that the door needed to fail three times to be repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 9,500.

Mileage: 9,500

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was concerned for her safety and the safety of her baby because there was no mechanism that could temporarily override the failure in the event the failure occurred in significantly hot weather. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2024 Ford Mustang Mach E. The contact stated that upon investigation, the contact became aware that the vehicle was included in NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact investigated and found out that the dealer had been notified about the recall. The contact stated that the Salesperson opened the door for the contact and informed that contact that the vehicle needed to be sold for tax reasons. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

[XXX] @ [XXX] The door locks are not opening from the outside. The battery will not charge. I cannot get my items out. I have a [XXX] work & personal electronics, along with personal items for myself & my family, inside that I cannot access. It's early Sunday morning, I am over 3 hours away from home, in Corpus Christi, with my brother & [XXX] nephew, along with both of my Dogs. The ford dealerships in this city will not be open until Monday. The plan was to stay for a night & drive back home, as both myself & brother have to work on Monday. I am a therapist (Psychotherapist) with critical clients, & this is problematic. This is NOT the 1st or 2ND time I had an issue like this. This is actually the 3RD time, but the last time I dealt with this, the dealership had no recollection or documentation of a bad battery or battery issues; however, that IS what I was told the first time, but when I picked it up, I was told they just FIXED something, with the battery. The 2nd time, the doors locked up, the battery would not charge & I had it towed to the same dealership, that it was purchased from, from my home of Giddings, TX to College Station, TX, & I was told, I needed a whole new Battery replacement. The car was purchased brand new with approximately 11 miles in October/November of 2024, & it currently has between 7000-8000 (I do not remember the total amount, but it has over 7,000, but less than 8,000). Fast forward to roadside giving me a hard time for having to bring a device to charge the battery to open it, leaving, & cutting my wrist, while grabbing things out of the vehicle, between the seat & center console, as my hand got stuck, & I forgot the seat could not move without any electric charge (there is a JAGGED edge in between that it's dangerous for ANYONE, & it's hidden by a cloth flap). I also had to pay for a rental vehicle despite having this service, when the dealership opened, for 2 days). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford Mustang Mach-E. The contact stated that upon parking and turning off the vehicle, the contact attempted to exit the vehicle, but the front driver's side door failed to open as intended. The contact called AAA, who assisted in unlocking the door and jumpstarted the vehicle. The contact was able to exit the vehicle. The dealer was contacted and sent a mobile mechanic to the residence to diagnose the vehicle; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2024 Ford Mustang Mach-E. The contact stated that the rear passenger's side doors failed to open while passengers were attempting to exit the vehicle, requiring the contact to open the door from the outside. The contact stated that the child lock system was not the cause of the failure. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

Mileage: 12,000

I am the owner of a 2021 Ford Mustang Mach-E affected by Recall 25S65 involving a 12V battery discharge issue that creates a serious entrapment hazard. If the 12V battery fails, the front doors can remain locked—even if someone exits using the mechanical release. This puts me and my family at risk of being locked inside or outside the vehicle in dangerous situations. I live in Texas, and I have two young daughters—both in car seats. The idea that this vehicle could trap us inside during a power failure, especially in Texas heat, is terrifying. I bought this vehicle to transport my family safely, and I no longer trust it to do that. Ford has admitted the risk exists but has said that a remedy won’t be available until Q3 2025. I contacted the dealership and confirmed that no parts or software are available. That leaves me and my family vulnerable for an unknown number of months. This is not a minor inconvenience—it’s a safety failure with real consequences. I am respectfully demanding a full vehicle buyback. I will not wait until the worst happens. The vehicle poses an immediate and unacceptable risk, and Ford’s delayed timeline makes continued ownership unreasonable. I need help ensuring my family is protected.

Vehicle has a bearing noise in the front. Now vehicle has door fault, transmission not in park, auto hold fault and hill assist not available when driving the car. The car will engage parking brake randomly and when the brakes are wet the brakes will not engage for up to 50 feet. The car has become extremely unsafe and unpredictable. Ford’s road side assistance keeps delaying any tow and finally had to cancel the tow as I have to work. Need help badly with this!

Purchased new 2024 Ford Mach E on 03/31/25. Had 15 miles when purchased. On 04/10/25 at 185 miles on odometer, car experienced 2 malfunctions, Powertrain and High Voltage. This placed the car at alternating restricted speed of 5-12 mph on a highway. Towed vehicle to dealership same day as unsafe to drive. On 04/18/25, dealership technician cleared the Diagnostic Trouble Codes and stated that they were unable to recreate error condition, therefore wanted to release the car as is with no recommended fix. The technician called it an "intermittent" Trouble code.

The HVBJB failed on my 2024 Ford Mustang Mach-e. I first noticed a dashboard warning regarding a powertrain malfunction when I tried to start the car about a half-hour after we returned home from an approximately 170-mile drive five days ago. The warning said it was a powertrain malfunction and to get service soon. The car started an hour later and I was able to drive it to the Ford Service center where I bought the new car only last June. There they diagnosed the problem with this language: "HV JUNCTION BOX - FOUND P0AA1:68 AND P0AA1:00 TO BE HARD SET AND THE TO BE IN LIMP MODE. NEED TO REPLACE HV JUNCTION BOX ( 414-03A PPT P4 ) AND RETEST ALL MODULES. WILL NEED MORE TIME AFTER REPAIR TO TEST ALL SYSTEM. MEY NEED TO TAKE APART HV BATTERY AGIAN..." The service people told me that they need to keep the car for two weeks to replace the part and conduct follow-up tests. I know that the failed component has been the subject of two past recalls (2022, 2023) of the 2020-2022 model years for the Mach-e. The first recall resulted in Ford's attempt at a software fix, while the second required replacing the HVBJB in cars in which the software fix proved insufficient, presumably because the part had already been damaged before the fix and later failed under heat stress. Based on my experience this week it seems clear that neither recall resulted in Ford fixing the underlying problem with the part. Importantly, Ford says the part is subject to failure from overheating when drivers too often use high speed chargers (DC) or too often employ maximum acceleration. This admission contradicts Ford's own marketing of the car, which emphasizes its sportiness and fast acceleration, and its compatibility (with an adapter) with Tesla's large national network of superchargers. So the nature of the failing part is apparently wholly incompatible with what attracts many buyers to the car. Can NHTSA require Ford to make the necessary engineering fix to the part?

What component or system failed or malfunctioned, and is it available for inspection upon request? The high-voltage battery system and powertrain system both failed. The vehicle went into limp mode, showing alerts for “Powertrain Malfunction / Reduced Power” and a “High-Voltage Battery Warning.” The vehicle is available for inspection if requested. How was your safety or the safety of others put at risk? The incident occurred while driving on the freeway at 75–77 mph, which significantly increased the risk of a crash. The sudden loss of power in heavy traffic was dangerous and could have led to a collision. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The issue has been documented through the Ford app and in-vehicle warning messages, and I am in the process of waiting for a diagnostic to be completed by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Waiting for dealer to look at it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, immediately before and during the failure, the vehicle and the Ford app displayed messages indicating a powertrain malfunction/reduced power, along with a high-voltage battery warning alert. Additional description: While driving on the freeway at approximately 75–77 mph, the vehicle suddenly entered limp mode with a dramatic reduction in speed and power. Warning lights for a powertrain malfunction and high-voltage battery appeared. This created an unsafe situation in high-speed traffic. The vehicle had approximately 1,459 miles at the time of the incident. This also happened on my 2022 ford mustang Mach E 8 other times. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford Mustang Mach E. The contact purchased a Nivion Tesla charger adapter and received notification of NHTSA Campaign Number: 25E001000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted; however, the contact was only able to leave a message and had not yet received a response. The contact had not experienced a failure. Parts distribution disconnect.

Turned car on, dashboard read 2 errors of "rear cross traffic sensors fault" and "blind spot monitoring fault". They cleared, drove the car, while driving the dashboard and infotainment went dark. Drivetrain and brakes still functioning but without speedometer and state of charge. Was able to turn around and go back home. Attempted reboot, so far nothing has fixed it.

OBCC fails. Can not charge the car. Smells of burning.

Was driving when the driver instrument display went blank and is no longer functioning. This display shows speed of vehicle and other status information, such as battery level, range and cruise control status. There has been a software update remotely installed today, which may be a coincidence.

While driving the vehicle electrical console started flashing then lost power and stopped dead in the road. The battery was reading between 70% to 80% prior with a range of over 250 miles still available. Due to complete lack of any power the car could not be moved or placed into neutral for towing. It caused a traffic situation blocking 2 lanes of traffic for approximately 4 hours waiting for roadside assistance for jump start and towing. EV's cannot be towed like a regular car and not having access to the electronics made the car like a brick. Eventually I was able to attain assistance with a jump start that was able to provide enough power to drive onto the back of a tow truck and to the Ford dealership. Roadside assistance noted the 12-volt battery at the front of the vehicle was bulging and potentially overheated creating a potential explosion hazard and lack of electrical support to the main vehicle.

Phone wireless charging pad causes excessive heat and phone operation issues, including Bluetooth, wireless CarPlay disconnects.

Completely locked out of car without any access. No way of unlocking car. I tried via key fob, key pad, approach, mobile app. The locks are completely electronic, so no way to mechanically unlock. Had to call a tow truck to tow it to the dealership where I bought it just a couple weeks earlier. 2 days earlier, an OTA update was installed that was labeled as improving battery optimization. This seems to be what triggered the issue. Many owners of 2023 and 2024 Mustang Mach E's are experiencing the same issue.