2024 FORD MUSTANG Unknown Or Other Problems

Subject: Request for Investigation - Fraudulent and Falsified Vehicle Records (Crest Ford & Roy O'Brien Ford, Possible Involvement of Bell Ford) Dear Attorney General, I am submitting this complaint to formally request an investigation into fraud committed by Roy O'Brien, an automobile dealership located in Michigan. On [XXX], 1 purchased a 2024 dark horse mustang #R8911 from Roy O'Brien under the representation that the vehicle was brand new, undamaged, and met all safety standards. After the sale, I obtained evidence that the vehicle had, in fact, been in an accident during transport and subsequently altered and resold without disclosure. This constitutes misrepresentation and consumer fraud under Michigan law. Specifically: • The dealership and its employees knowingly concealed the accident and subsequent alterations. • The vehicle was sold as "factory new," despite being materially compromised in safety and integrity. • I paid full market value under false pretenses, believing the vehicle to be undamaged and original. I have retained documentation, communications, and repair evidence that substantiate this fraud, including proof that dealership personnel were aware of the accident. I am prepared to provide all supporting records for your review. This misconduct not only caused me financial harm but also created a serious public safety risk, as the vehicle does not meet proper safety standards. I respectfully request that your office investigate this matter for potential violations of Michigan's Consumer Protection Act and any applicable fraud statutes. Please advise me on next steps and whether additional information is required. I am willing to fully cooperate with your investigation. 1. The vehicle had been in an accident during transport prior to sale. 2. Crest Ford appears to have falsely documented services that were never performed, in an effort to disguise the vehicle's accident history and damage. 3. These falsified service records were used to conspire. INFORMATION REDACTED PURSUANT TO THE FREEDOM O

My 2024 Ford Mustang is affected by Recall 25C43 / NHTSA Campaign No. 25V546 concerning water intrusion into the Body Control Module (BCM) that may cause exterior lighting failure. Yesterday, on September 05, 2025, I contacted Autonation Ford Miami and requested the required interim inspection and BCM check. The dealer provided me with a written refusal, stating they “will not be able to perform inspection on Recall 25C43 due to instructions for mechanic not available.” This is unacceptable because under 49 U.S.C. § 30120(c)(1), a manufacturer must remedy a defect “without charge when the vehicle is presented for remedy.” Ford’s dealer communication of Aug 25, 2025 instructed dealers to inspect body seams and the BCM for water or corrosion, and replace the BCM if needed. By refusing inspection, the dealer has left me driving a car at risk of safety-critical lighting failure. I am requesting that NHTSA enforce compliance so Ford dealers provide at least the required inspection and interim remedy immediately, rather than forcing customers to wait until 2026.

Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the problem but has not provided a resolution, stating that this occurrence is "expected." Some additional drivers are also experiencing this: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The curtain airbags deployed without any collision or impact. This suggests a failure of the airbag sensors. The vehicle and all components, including the deployed airbags and related sensors, are available for inspection upon request. The sudden airbag deployment created a significant safety hazard. If this had occurred while driving at higher speeds, it could have caused me to lose control of the vehicle. The force of the deployment itself poses a risk of injury and can cause burns, bruises, or hearing damage. Myself and the passenger experienced these injuries. Other drivers could have been endangered if my vehicle reacted unexpectedly due to the deployment. The manufacturer inspected the EDR system which claimed that there was collision. There was no collision and no physical damage on the vehicle to suggest otherwise. This suggests a fault with the EDR system, sensors, and safety components of the vehicle. The vehicle is currently under inspection by insurance representatives. A few months into initially driving my vehicle, a warning lamp stating "RESTRAINT INDICATOR LAMP FAULT" was appearing. In March, there was dent and paint damage on the vehicle caused by a driveway gate, unrelated to the recent airbag deployment. These damages and warning lamp were fixed by an insurance certified shop. A report from this repair shop will be provided upon request. It cannot be attached below due to significant file size. There were no indication or warnings suggesting further fault with the airbags or any other safety restraint from March to the July, when the incident occurred.

The front windshield on my vehicle has cracked twice under normal driving conditions, without any significant impact or debris striking it. The cracks originated near the middle top and then another time lower edge of the glass and expanded rapidly across the surface. This seems to indicate a structural or design flaw, especially since I have seen multiple reports from other owners of the same make and model experiencing similar spontaneous windshield cracking. No, the cracked windshield is not available for inspection upon request. But I did have it sent to the dealership for review. The cracks compromised my visibility, particularly in sunlight and during night driving, which directly put my safety—and the safety of others—at risk. The second incident occurred on a highway, which was especially dangerous due to high-speed travel and glare from sunlight refracting through the cracks. This problem has not yet been formally reproduced or confirmed by a dealer or service center, but I have found numerous owner complaints online and in forums documenting the same issue. I believe this supports the theory that it's a broader defect rather than isolated cases. The vehicle has not been inspected by the manufacturer, police, or insurance agents regarding this specific issue. I am open to having the damaged windshield reviewed by any party they recommend. There were no warning lights, error messages, or visible signs of damage before the cracks appeared. Both times, the windshield cracked suddenly while the car was parked or driving at moderate speeds, and the temperature conditions were not extreme.

I received a recall from Ford, about the rear camera screen software update. But ford said repair is unavailable until three quarter of 2025, which means it may repair from July to September. Now is only 13th of May. It said it cause the risk of crash. I bought a brand new car and I cannot drive it for nearly 5 months? To save my life , I cannot drive it as I need to protect myself.It’s ridiculous. No any compensation for these recall. No exact repair date. Only wait! And I still responsible for the loan payment and the devalued of the vehicle? I called the dealership and they said they have nothing to do with this. What can I do ? It’s really making troubles to my life and everyday is getting lost of money. But this is not my fault!

My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.

Reverse camera occasionally fails to load/display markings about car position, including rear cross traffic alert. Has happened two times, one prior to the instrument recall fix and one after the fix had been applied to my car. Prior to the recall being fixed, the rear cross traffic alert would still work.

–In the Owner’s Manual, there are numerous items of information not related to this car. By that, I don't mean a different variation (SL vs Rt). I mean it tells you to push buttons that do not exist. For example, in "visual mode", reviewing the steering wheel. –The Owner’s Manual says to accept a call, press the phone button on the steering wheel – no such button exists. The Owner’s Manual says to hang up a call, press the phone button. Again no such button. You can not say end call during a call– so no voice modes work in call mode. THIS FORCES YOU TO INTERACT WITH CAR BY REMOVING A HAND FROM STEERING WHEEL–THUS VIOLATING Florida Statute 316.305 -- Another example- Using visual, it points to a button on the wrong side of the wheel. If you click on the “G” represented on the bottom right of the steering wheel it shows “mode” buttons. Mode on the actual wheel is on the left hand side. This is just one example of several items in the manual that don’t match the actual car. Plus you have to “know” the correct terminology to search. In a paper manual you can normally get close and thumb through a few pages to find the right things– without that capability if you don’t know the exact wording you are lost. ---There are also numerous customizable setting that do not hold after “saving”. While these may not be safety issues themselves—the amount of interaction this vehicle requires to figure out “what now?”, Is a distraction and may cause accidents. Pics are of the owners manual installed on the car (we no longer get printed versions). 2 screens telling you to end call with buttons on steering wheel. @ pics of all buttons on the wheel. 1 pic of wheel layout according to installed manual (which doesn't match the actual wheel) ---According to Dealer the vehicle's software is up to date with current version.

The main display on vehicle providing speed, gas level, mileage and all gauges and vehicle information and notifications has gone completely black. Screen has not been able to turn back on after troubleshooting with Ford. Dealerships have been booked up for a week or two in a 2 state radius and ford has denied to provide a loner vehicle so I am stuck driving without knowing how much gas or how fast I’m going

While driving or idling there is a whining sound coming from what sounds like the transmission. I also have a video of me shift from Park to Drive and back to Park again and it is making a clicking sound outside of the car. Also it is taking longer to shift. I’m concerned something is wrong with the transmission. I have brought the car to a dealership who tells me it is normal without really looking at it all because Ford has sent out a bulletin stating that the whining noise is “normal.”

This is a 2024 Mustang convertible that I purchased from Autonation in Panama City and the back window was not properly installed and is now shaking and allowing water into the car. There is a major problem with the car disabling ABS as well and ive taken it to the dealership for both of these issues twice. The brakes did not function correctly when I was dropping off at school and I tapped the parents car in front of me. I went to autonation with my concern and even called FORD to file a complaint and neither of the companies took it seriously. Had I known this car was gonna be a problem and even more difficult to fix (Autonation doesnt work on convertible tops and has given me the run around about finding someone to fix the top) I would have kept my older convertible. I ALSO PURCHASED AN EXTENDED WARRANTY WHEN I BOUGHT THIS CAR TO ENSURE EVERYTHING WAS PROTECTED.

Cars passener side front and the back floor was flooded with water after heavy rain. Window was not left open as the seats are completly Dry . There seems to be a sound of a puddle coming from the right side of the car as well whenever it rains. I poured water on top of the car to find a visual leak but didnt see water leaking inside .

The windshield or body seams leak water. There is rust on the interior. Concerns of mold. Water leaking into brand new vehicle.