2015 FORD TRANSIT CONNECT Structure Problems

The contact owns a 2015 Ford Transit Connect. The contact stated while her husband was closing the door, he heard an abnormal sound. The driver removed the panel and located a separation. The side panels had separated, and he became aware that water was entering the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V777000 (Structure). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 133,934.

Mileage: 133,934

Sliding side door on passenger side of van breaks free from the detente designed to hold it in the open position causing it to violently and suddenly close if the van is parked on a grade. The safety of others is put at risk if passengers, particularly young children, are attempting to enter or exit the vehicle. The problem was reproduced and confirmed by the dealer's service department. The service representative said the dealer was not equipped to handle the problem. The vehicle or defective component has not been inspected by the manufacturer, police or insurance representative. There are no warning lamps, messages or other symptoms of the problem. The issue surfaced a number of months ago.

The detent designed to hold the passenger side sliding door open has malfunctioned due to what the dealership describes as a manufacturing defect commonly found in the 2015 Ford Transit Connect XLT/LWB. Dealer states dealer is unable to correct. When parked on an incline, the sliding door can violently slide forward with a significant potential for injury to a passenger, especially a young child, entering or exiting the vehicle. Dealer suggests taking the vehicle to a body shop to correct this defect at owner's expense.

Rear glass on liftgate spontaneously exploded. No apparent cause. Glass shards were showered inside the cabin and the rear of the vehicle. This seems to be an issue with the Transit Connect and other Ford models. NHTSA is aware of the problem.

REAR SLIDING DOOR LATCH DEFECTIVE. LATCH WAS REPLACED IN 2016-2017 PER FORD RECALL AND STILL MALFUNCTIONING. DOOR WILL NOT LATCH CLOSED AT ALL AND COMES OPEN, I HAVE CHILDREN. FORD WILL NOT HELP WITH THE COST TO REPLACE THIS.

Mileage: 20,000

AFTER ENTERING MY VEHICLE WHILE SITTING IN A PARKING LOT, THE DRIVER'S DOOR WOULDN'T LATCH. I SEE THAT THERE ARE OTHER COMPLAINTS OF SIMILAR FAILURES, BUT THE VIN DECODER SHOW NO UN-COMPLETED RECALLS ON THIS VEHICLE.

Mileage: 99,000

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE PLASTIC BEHIND THE ARMREST FRACTURED, WHICH COULD CAUSE A LACERATION WHILE ENTERING OR EXITING THE VEHICLE. THE CONTACT ALSO STATED THAT THE SEAT BACKS FOR THE REAR SEATS WERE MISSING AND COULD CAUSE INJURIES IN THE EVENT OF A CRASH. JOHN C. STEWART & SON INC (LOCATED AT 5227 VT-103, CUTTINGSVILLE, VT 05738, (802) 492-3312) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE SAME FAILURES WERE EVIDENT IN SEVERAL 2016 FORD TRANSIT CONNECT VANS. THE MANUFACTURER WAS INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *DT *AS*JB

Mileage: 40,000

AUTOMAX FORD KILLEEN INSTALLED RECALL 16S30 ON 6-16-17. ON 7-22-18, DOOR LATCH FAILED IN MANNER DESCRIBED BY RECALL. TOOK VAN INTO AUTOMAX ON 7-25, ON 7-31 WAS TOLD RECALL PART HAD FAILED, ON 8-1 TOLD I WOULD NEED TO PAY FOR REPAIR. I THOUGHT PAYING FOR DUPLICATE FAILURE OF RECALL ISSUE WAS WRONG AND CONTACTED FORD NATIONAL OFFICE FOR HELP. FORD CORP. RESPONSE WAS FAVORABLE BUT NOT DEFINITELY COVERING COST UNTIL DEALER RESPONSE. ON 8-6 RECEIVED FINAL APPROVAL THAT FORD CORP. WOULD PAY DEALER. ON 8-8 REPAIR PICKED UP CAR AFTER REPAIR COMPLETED, ALSO PERSONALLY PAID FOR 2ND PART FOR PASSENGER SIDE (SINCE IT WAS LIKELY TO FAIL TOO IF DRIVER SIDE RECALL PART FAILED & BOTH WERE REPLACED DURING 2017 REPAIR). DURING PICKUP, NOTICED THAT FAILED PART THAT HAD BEEN REMOVED HAD A 07.10.2014 MFG DATE STICKER. SINCE RECALL WASN'T ISSUED UNTIL 2016, THIS PART COULD NOT BE A FAILED RECALL PART BUT WAS ACTUALLY AN ORIGINAL PART FROM MY VANS MFG IN LATE 2014. DEALER SUGGESTED THIS WAS NOT THE CASE BUT WOULD INVESTIGATE AND ALLOWED ME TO RETURN HOME WITH ONLY DRIVERS SIDE REPAIRED AND PASSENGER SIDE UNTOUCHED. RETURNED HOME AND PULLED DOOR TRIM ON PASSENGER SIDE, FOUND SEAL INSIDE DOOR UNTOUCHED AND DATED 2014 ALSO. COULD NOT HAVE PERFORMED RECALL IN 2017 WITHOUT BREAKING SEAL. RETURNED 8-9 WITH PROOF AND FINALLY GOT PASSENGER SIDE REPAIRED USING PART I PAID FOR. PROMISED REFUND BUT NOT RECEIVED UNTIL 8-21 AND AMOUNT SLIGHTLY LESS THAN PAID DUE TO TAX NOT INCLUDED. EXPRESSED CONCERN THAT OTHER CUSTOMERS MAY ALSO HAVE VANS WITH RECALL DOCUMENTED BUT NOT ACTUALLY REPAIRED. ASSURED DEALER WOULD TAKE ACTION, BUT NEEDED TIME TO DETERMINE HOW TO FIX FOR OTHERS AND LET ME KNOW. ON 10-4 FOLLOWED UP AND DEALER STATED THERE WAS NO PLAN AND SINCE MY VEHICLE WAS FIXED, DANGER TO OTHERS WAS NOT MY WORRY. SUMMARY: DEALER DID NOT PUT IN RECALL PARTS, CHARGED FOR FIX, AND MAY HAVE DONE IT TO OTHERS.

Mileage: 29,120

BACK DOOR LIFT CATCH BROKE

Mileage: 10,800

WE'VE ONLY HAD THIS VEHICLE FOR 6 MONTHS AND HAVE HAD TIRE REPLACEMENTS, TRANSMISSION ISSUES, PEDAL RECALL, AND THE DOORS UNOPENING TWICE (RECALL)

Mileage: 19,000

FORD RECALL #16S30 WAS ORIGINALLY ISSUED IN JANUARY OF 2017. ELEVEN MONTHS LATER MY LOCAL DEALER STILL DOES NOT HAVE PARTS TO FIX THIS PROBLEM. I HAVE TRIED CONTACTING THEM AT SEVERAL DIFFERENT POINTS, AND I GET NOWHERE. WHY IS FORD NOT MAKING THESE PARTS AVAILABLE TO DEALERS? MY DOOR LATCH IS NOW INOPERABLE ON ONE SIDE.

Mileage: 18,000

A DOOR LATCH WITH A FRACTURED PAWL SPRING TAB TYPICALLY RESULTS IN A "DOOR WILL NOT CLOSE" CONDITION. A DOOR THAT OPENS WHILE DRIVING INCREASES THE RISK OF INJURY. *TR

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. WHILE DRIVING 2 MPH, THE REAR PASSENGER DOOR SWUNG OPEN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). IN ADDITION, NONE OF THE DOORS WOULD OPEN OR CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 8,000.

Mileage: 8,000