High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
My cargo van has no rearward windows. It has front/rear/left/right exterior cameras which generate a simulated, 360-degree, overhead view on a monitor. The right camera functions about half of the time. Once it generated an all-orange view. Now it often generates an all-blue view. I know other Ford vehicles are subject to a recall for this software issue and Ford has (or is generating) a fix for the problem. The 2023 Transit is not part of that recall group, but it should be.
My cargo van has no rearward windows. It has front/rear/left/right exterior cameras which generate a simulated, 360-degree, overhead view on a monitor. The right camera functions about half of the time. Once it generated an all-orange view. Now it often generates an all-blue view. I know other Ford vehicles are subject to a recall for this software issue and Ford has (or is generating) a fix for the problem. The 2023 Transit is not part of that recall group, but it should be.
The dealership has done everything within their power to address my camera failure, and I want to be absolutely clear: this is not a dealer issue. This is a Ford issue. There is an active safety recall on the camera system, yet Ford has failed to provide a true fix. Selling vehicles with a known safety defect, acknowledging it with a recall, and then leaving customers without a resolution is unacceptable and irresponsible. The cameras were a deciding factor in my purchase, and their ongoing failure directly compromises safety. A recall without a repair is nothing more than empty words. Ford must deliver a real solution immediately, not continue to stall while customers are left driving unsafe vehicles.
The dealership has done everything within their power to address my camera failure, and I want to be absolutely clear: this is not a dealer issue. This is a Ford issue. There is an active safety recall on the camera system, yet Ford has failed to provide a true fix. Selling vehicles with a known safety defect, acknowledging it with a recall, and then leaving customers without a resolution is unacceptable and irresponsible. The cameras were a deciding factor in my purchase, and their ongoing failure directly compromises safety. A recall without a repair is nothing more than empty words. Ford must deliver a real solution immediately, not continue to stall while customers are left driving unsafe vehicles.
Campaign/NHTSA# 24S21/24V226 No remedy provided by Ford; Issue Date 2024-03-22 Campaign/NHTSA# 24S46/24V542 AND Campaign/NHTSA# 24S48/24V591 Ford notified me that the recall is ready for repair, however the parts are not available; my dealer has been waiting for 4 weeks now to receive the parts
Campaign/NHTSA# 24S21/24V226 No remedy provided by Ford; Issue Date 2024-03-22 Campaign/NHTSA# 24S46/24V542 AND Campaign/NHTSA# 24S48/24V591 Ford notified me that the recall is ready for repair, however the parts are not available; my dealer has been waiting for 4 weeks now to receive the parts
I am filing a complaint over the delays by Ford in fixing the following recalls. I am concerned over my safety and my families safety while driving the Ford Transit. Campaign/NHTSA# 24S21/24V226 Issue Date 2024-03-22 Campaign/NHTSA# 24S46/24V542 Issue Date 2024-07-23 Campaign/NHTSA# 24S48/24V591 Issue Date 2024-08-09
I am filing a complaint over the delays by Ford in fixing the following recalls. I am concerned over my safety and my families safety while driving the Ford Transit. Campaign/NHTSA# 24S21/24V226 Issue Date 2024-03-22 Campaign/NHTSA# 24S46/24V542 Issue Date 2024-07-23 Campaign/NHTSA# 24S48/24V591 Issue Date 2024-08-09
no incident, I do not feel as if the remedy being "not yet available" has been handled in what is considered a "timely manner". All lifted vehicles will have a tire rub, adjustments have to be made to accommodate the larger sized tires. Ford did a body Lift rather than a suspension lift on the Ford Transit Trail and did not have their 3rd party made the necessary "accommodations" to support this tire size. I am currently paying a loan for this vehicle and insurance and my van is at the up-fitters, awaiting the remedy. The Ford Transit Trail package is an off road package, and made for up-fitting. When weight is added to this cargo van, that is when the rub occurs. There are "simple fixes" according to the professionals on lifting vehicles. Why can't this simple fix be done in a timely manner. There are only 1900 vehicles in this recall. In the grand scheme of things this is NOT many!
no incident, I do not feel as if the remedy being "not yet available" has been handled in what is considered a "timely manner". All lifted vehicles will have a tire rub, adjustments have to be made to accommodate the larger sized tires. Ford did a body Lift rather than a suspension lift on the Ford Transit Trail and did not have their 3rd party made the necessary "accommodations" to support this tire size. I am currently paying a loan for this vehicle and insurance and my van is at the up-fitters, awaiting the remedy. The Ford Transit Trail package is an off road package, and made for up-fitting. When weight is added to this cargo van, that is when the rub occurs. There are "simple fixes" according to the professionals on lifting vehicles. Why can't this simple fix be done in a timely manner. There are only 1900 vehicles in this recall. In the grand scheme of things this is NOT many!
REAR VIEW/ 360 camera malfunction. (RECALL) all blue screen/ black screen, and no screen. I was backing up a drive way an damaged my whole right side of my roof. I did not get hurt thank god. Opened up a claim next day with Ford. I have opened 2 claims with FORD. It has been 8 months going back a forth with them. I have had my vehicle inspected at 3 dealerships an had new (camera) installed. I have sent Ford claims department all of my information, Dealerships have sent in all there information. I have gotten an email 3 months ago from Ford claims saying they have never received my information on my vehicle from me or the 3 Dealerships a they have to close the claim. I opened up anther claim waited, got anther email saying from ford claims that due to me or the dealerships I have gone to a them not receiving documents they have to close my claim. I have over $4k in damages, I have a broken camera system. And still have not gotten my camera system fully fix. I feel that because I did not get injured in this crash it’s a brush on FORDS Shoulder. I just got my van back today an have to bring back again. For Ford to do noting about this till I guess I get in a real accident. Thank u
REAR VIEW/ 360 camera malfunction. (RECALL) all blue screen/ black screen, and no screen. I was backing up a drive way an damaged my whole right side of my roof. I did not get hurt thank god. Opened up a claim next day with Ford. I have opened 2 claims with FORD. It has been 8 months going back a forth with them. I have had my vehicle inspected at 3 dealerships an had new (camera) installed. I have sent Ford claims department all of my information, Dealerships have sent in all there information. I have gotten an email 3 months ago from Ford claims saying they have never received my information on my vehicle from me or the 3 Dealerships a they have to close the claim. I opened up anther claim waited, got anther email saying from ford claims that due to me or the dealerships I have gone to a them not receiving documents they have to close my claim. I have over $4k in damages, I have a broken camera system. And still have not gotten my camera system fully fix. I feel that because I did not get injured in this crash it’s a brush on FORDS Shoulder. I just got my van back today an have to bring back again. For Ford to do noting about this till I guess I get in a real accident. Thank u