2002 FORD WINDSTAR Suspension Problems

Axle broke on rt side just underneath the bracket that ford installed for recall.i was only going 10mph when it happened no warning I was able to gain control and stop was towed into a shop not driveable if this seems to be a problem mine looked fine they must filled it up with expand foam I would think that would trap in more moisture but these are dangerous they should all be fixed or bought back from the customer

The contact owns a 2002 Ford Windstar. The contact stated that while driving at approximately 55 MPH, the contact pulled over and noticed that the tire was not straight inside the wheel well. While hoisting the vehicle on a lift at the residence, the contact noticed that the tire was rubbing on the inside of the wheel well and that the rear axle had fractured. The contact stated that the failure occurred at the site of the repair on the patch. The vehicle was taken to an independent mechanic and was informed about a recall. The contact called the local dealer and was informed that the VIN was not under recall. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 10V385000 (Suspension). The failure mileage was approximately 160,000.

Mileage: 160,000

The contact owns a 2002 Ford Windstar. The contact stated while driving 40 MPH, there was an abnormal sound coming from the vehicle. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was diagnosed, and the contact was informed that the rear driver’s side axle had fractured. The axle was replaced. On another occasion while driving 20 MPH over railroad tracks, the contact heard an abnormal sound coming from the vehicle. The contact parked the vehicle and noticed that the rear driver’s side axle had fractured. The vehicle was towed to the dealer who confirmed that the rear driver’s side axle had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 139,619.

Mileage: 139,619

Rear Axle . Fell on the highway split in half while I was driving on a state Hwy 71 at 45 mph. Cracked rear axle. 2002 Ford Windstar part of a recall for Rear axle. No warning was given and didn't know about the recall until after it happened. Inspection was preformed by a mechanic. I could have flipped or rolled or caused a major collision as this highway is very heavily traveled.

The contact owns a 2002 Ford Windstar. The contact stated that while the vehicle was at an independent mechanic to replace the water pump, the mechanic determined that the rear axle was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the previous owner had the vehicle serviced under NHTSA Campaign Number: 10V385000 (Suspension). The failure mileage was approximately 116,000.

Mileage: 116,000

The contact owns a 2002 Ford Windstar. The contact stated that while driving approximately 30 MPH, there was an abnormally loud sound coming from the rear of the vehicle. The contact lost control of the vehicle and drove off the side of the roadway. The vehicle was later towed to the local mechanic who discovered that the rear axle had fractured due to severe rust. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 125,000.

Mileage: 125,000

The contact owns a 2002 Ford Windstar. The contact received notification of NHTSA Campaign Number: 10V385000 (Suspension) and 11V030000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the subframe was severely corroded. The failure mileage 59,839.

Mileage: 59,839

Broken rear axle on the van. The axle has broken where the reinforcements were welded in from the recall in 2010. NHTSA action number is PE10016. So, the corrective action did not work and now I have broken axle as a result. The axle broke while driving the van and we were very fortunate to be driving at a slow rate of speed.

THE REAR AXLE BROKE IN HALF WITHOUT WARNING WHILE DRIVING DOWN THE ROAD. PRIOR TO BREAKING THE AXLE LOOKED TO BE IN GOOD SHAPE. UPON LOOKING IT UP FORD HAD PREVIOUSLY RECALLED THIS PART FOR THAT SPECIFIC REASON. I CALLED FORD AFTER THIS HAPPENED AND THE INFORMED ME THERE WAS NO OPEN RECALL CURRENTLY. WHEN I CALLED THE PARTS DEPARTMENT TO ORDER A REPLACMENT AXLE I WAS INFORMED BY THE PARTS COUNTER THAT THEY HAVE SEEN SEVERAL OF THESE FAILING IN THE SAME WAY RECENTLY. THIS IS A PACITULARLY DANGEROUS ISSUSE BEACUS IT LOOKS FINE FROM THE OUTSIDE UNTILL IT GIVES UP AND THE VAN IS NOT RUSTY IN GENERAL ANYWAY

Mileage: 158,866

REAR AXLE CRACKED THROUGH ON THE DRIVER'S SIDE, EVEN AFTER A RECALL PATCH/REPAIR WAS MADE. NO COLLISIONS, NO HARD DRIVING. NOT A CORROSION ISSUE. METAL IS CRACKED PERPENDICULAR TO THE AXLE..ACROSS THE GRAIN. AXLE WAS HEARD TO MAKE NOISE WHILE BACKING OUT OF DRIVEWAY, THEN VEHICLE FELT FISH-TAILING WHILE DRIVE DOWN PAVED NEIGHBORHOOD STREET. TURNING TO THE RIGHT MADE NOTICEABLE GRINDING NOISES FROM THE REAR DRIVER'S SIDE WHEEL WELL. ON CLOSER INSPECTION, THE REAR WHEELS WERE SEVERELY TILTED IN AT THE TOP, AND THE AXLE WAS CLEARLY, OBVIOUSLY VERY CRACKED OPEN ON THE DRIVER'S SIDE, AND APPEARS READY TO BREAK INTO 2 HALVES. THE VEHICLE WAS RECALLED IN 2010 FOR AXLE DEFECTS, BUT THE REPAIRS MADE SEEM INADEQUATE. THE VEHICLE WAS DEALERSHIP MAINTAINED.

Mileage: 200,000

I TOOK MY VAN FOR INSPECTION AND WAS TOLD I CANNOT GET IT INSPECTED BECAUSE THE REAR AXEL CORRODED AND HAS HUGE HOLE ON IT. I WAS TOLD IT WAS A DANGER TO CONTINUE TO DRIVE THE VAN LIKE. I'VE CALLED FORD AND WAS TOLD THERE IS NO LONGER A RECALL FOR MY VAN BUT YET THERE WAS A RECALL BACK IN EARLY 2010 TO 2015 AND IT'S EXACTLY WAS IS WRONG WITH MY VAN. I AM SCARED TO GET IN THE HIGHWAY OR DRIVE IT FOR THAT MATTER.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT AFTER REPLACING THE DRIVER'S AND PASSENGER'S SIDE REAR TIRES, THE TIRES STARTED TO WEAR TO THE INNER CORD. THE VEHICLE WAS PREVIOUSLY TAKEN TO AN INDEPENDENT MECHANIC TO BE ALIGNED HOWEVER, THE CONTACT WAS INFORMED THAT THE REAR SUSPENSION WAS FRACTURED. THE CONTACT CALLED THOROUGHBRED FORD OF PLATTE CITY, INC. (1901 PRAIRIE VIEW RD, PLATTE CITY, MO 64079) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT HAD THE VEHICLE REPAIRED BY THE INDEPENDENT MECHANIC. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION) IN 2015 PRIOR TO VEHICLE OWNERSHIP. THE DEALER WAS CALLED BACK AND CONFIRMED THE INFORMATION PROVIDED BY THE MANUFACTURER. THE VEHICLE HAD BEEN REPAIRED. THE FAILURE MILEAGE WAS 161,000.

Mileage: 161,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING 75 MPH, THE REAR AXLE SEIZED WITHOUT WARNING, CAUSING THE CONTACT TO ALMOST LOSE CONTROL OF THE STEERING WHEEL. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING VEERING THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE CONTACT PLACED THE VEHICLE IN PARK GOT OUT AND LOOKED UNDER THE VEHICLE AND NOTICED THE VEHICLE REAR AXLE WAS FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS TOWED TO THOROUGHBRED FORD OF PLATTE CITY (1901 E. PRAIRIE VIEW RD, PLATTE CITY, MO 64079) WHERE THE TECHNICIAN INSPECTED THE VEHICLE AND NOTICED THE REAR AXLE WAS FRACTURED. THE REAR AXLE WAS TEMPORARILY FIXED. THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE HOME HOWEVER, THE REAR AXLE FRACTURED COMPLETELY WHILE LEAVING THE DEALER. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION), 12V195000 (SUSPENSION) AND 12V194000 (SUSPENSION) AS POSSIBLE SOLUTIONS TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.

Mileage: 161,000

ON SATURDAY AUGUST 29, 2020 I WAS DRIVING IN MY 2002 FORD WINDSTAR DOWN A ROAD THAT WAS UNDER CONSTRUCTION. THE SPEED LIMIT OF THE ROAD IS 35 MPH AND THERE IS A CURRENT BUMP IN THE ROAD AT AN ASPHALT ELEVATION CHANGE. AS SOON AS I WENT OVER THE BUMP IT WAS OBVIOUS THAT SOMETHING WAS SEVERELY WRONG WITH THE VEHICLE. THERE WAS A LOUD "BANG" AND THE VEHICLE BEGAN VIBRATING WILDLY AND MAKING SEVERE NOISES. IT WAS OBVIOUS THAT SOMETHING SIGNIFICANT HAD OCCURRED IN THE REAR OF THE VEHICLE. FORTUNATELY I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULL ONTO A SIDE STREET SHORTLY THEREAFTER. I EXITED THE VEHICLE AND IMMEDIATELY NOTICED THE REAR DRIVER-SIDE WHEEL WAS ANGLED INTO THE BODY OF THE VAN. UPON FURTHER INVESTIGATION, PEERING UNDER THE VEHICLE IT WAS OBVIOUS THAT THE ACTUAL CAUSE WAS THAT THE VEHICLE'S REAR AXLE HAD FRACTURED NEARLY COMPLETELY THROUGH (SEE PICTURES). IN THIS CONDITION BOTH REAR TIRES COLLAPSED INTO THE VEHICLE FRAME. UPON FURTHER INVESTIGATION I DISCOVERED THAT THERE HAD ALREADY BEEN RECALLS RELATED TO THE REAR AXLE ON THIS VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALERSHIP FOR INSPECTION. AFTER THE INSPECTION, I WAS INFORMED THAT THE PREVIOUS RECALL FOR THE VEHICLE TO INSTALL BRACKETS ON THE AXLE HAD BEEN PERFORMED IN DEC 2010 AND THAT THEY HAD BEEN INSTALLED CORRECTLY. DUE TO THIS, FORD'S POSITION WAS THAT THE RECALL WAS DONE ACCORDING TO SPECIFICATIONS RELATED TO THE RECALLS AND REFUSED TO ACCEPT RESPONSIBILITY FOR THIS SAFETY FAILURE ON THEIR VEHICLE. I TRIED TO CONTEND THAT THE INTENT OF THE RECALL WAS TO PREVENT THE AXLE FROM FRACTURING, WHICH OBVIOUSLY THEIR PREVIOUS RECALL "FIX" DIDN'T APPROPRIATELY ACCOMPLISH. IT WAS A FRIGHTENING EXPERIENCE TO HAVE AN AXLE FRACTURE WHILE DRIVING MY VEHICLE, AND FORD'S PREVIOUS RECALL "FIX" FAILED TO CORRECT THE PROBLEM MAKING THE VEHICLE A HAZARD TO DRIVE.

Mileage: 160,500

REAR AXLE BROKE INTO TWO PIECES. CAR WAS BEING DRIVEN ON TWO LANE ROAD AND HAD JUST GONE OVER RR TRACKS.

Mileage: 188,000

THE REAR AXLE BROKE WHILE DRIVING ON THE INTERSTATE. THIS VEHICLE HAS ALREADY BEEN SEEN AT A DEALERSHIP FOR A PREVIOUS RECALL ABOUT BROKEN REAR AXLES.

Mileage: 197,000

ON JULY 02, 2020, I WAS DRIVING ALONG THE SOUTHFIELD FREEWAY IN DETROIT. THE TRAVEL SPEED WAS 20 MPH DUE TO A POLICE SITUATION (ROAD RAGE SHOOTING) WHICH CAUSED ALL MOTORISTS TO EXIT AT SEVEN MILE ROAD. AFTER EXITING ON SEVEN MILE ROAD, I DROVE TO GREENFIELD ROAD (5 MINUTES). I PROCEEDED DOWN GREENFIELD TO MACDONALD'S, BUT I DID NOT STOP DUE TO THE LONG LINES (IN DRIVE THROUGH). I DROVE FOR ABOUT ONE MINUTE (OR LESS) WHEN I HEARD A LOUD POP. I HEARD SOMETHING DRAGGING ON THE STREET AND SMOKE BEGAN TO ENTER MY VAN. I SAW SMOKE COMING FROM THE BACK OF MY VEHICLE. IN ADDITION, I SMELLED A FOUL ODOR. I IMMEDIATELY EXITED TO A VACANT SHOPPING MALL (NORTHLAND). I PARKED THE VEHICLE IN THE PARKING LOT AT PILLAR G. I CALLED MY MOTHER FOR A RIDE. NEXT, I CALLED AAA TO HAVE MY VEHICLE TOWED. I EXITED THE VEHICLE AND LOOKED AT THE DAMAGE AND CONCLUDED MY REAR AXLE HAD SPLIT. BOTH TIRES WERE MISALIGNED. I PURCHASED MY VEHICLE IN JULY 2009 FROM A DETROIT AUCTION. YEARS AGO, I RECALLED RECEIVING A NOTICE (FROM FORD) OF A RECALL FOR THE REAR AXLE. I TOOK THE VEHICLE TO FAIRLANE FORD FOR AN INSPECTION WHICH ADDRESSED THE RECALL. THE TECHNICIAN INFORMED ME THAT THE REAR AXLE WAS NOT CRACKED. MY VEHICLE HAS OVER 272,000 MILES.

Mileage: 272,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE STOPPED, THE CONTACT HEARD AN UNKNOWN PART DETACH FROM THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL THEN BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE RESIDENCE. AN INDEPENDENT MECHANIC WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION) AND 11V030000 STRUCTURE). THE VEHICLE WAS TAKEN TO METRO FORD CHICAGO (6455 S. WESTERN AVE, CHICAGO, IL 60636, (773)776-7600, TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT WAS INFORMED THAT AN UNKNOWN BUSHING NEEDED TO BE REPLACED PRIOR TO THE RECALL REPAIR BEING PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

Mileage: 144,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING 20 MPH SHE STATED SMELLING BURNT RUBBER AND THEN NOTICE SMOKE COMING FROM THE REAR DRIVER'S SIDE TIRE. THE CONTACT PULLED OVER AND CALLED HER MECHANIC WHO STATED TO HER "NOT TO DRIVE THE VEHICLE." THE VEHICLE WAS TOWED TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A FRACTURED REAR AXLE. THE CONTACT STATED THAT THE INDEPENDENT MECHANIC ADVISED HER OF AN UNKNOW RECALL IN WHICH THE A KIT WAS PLACED ON THE REAR AXLE. THE CONTACT STATED THAT THE PRIOR OWNER HAD THE VEHICLE SERVICED UNDER AN UNKNOWN RECALL FOR THE REAR AXLE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TOWED TO WILSON FORD IN NEW JERSEY TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBERS: 11V030000 (STRUCTURE) AND 15V608000 (SUSPENSION). HOWEVER, THE DEALER INFORMED HER THAT THERE WAS NOTHING THEY COULD DO ABOUT THE FRACTURED AXLE AS THE FIRST RECALL WAS DONE CORRECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Mileage: 150,000

ENGINE CRADLE RUSTED THROUGH AND SNAPPED WHILE BACKING OUT OF A PARKING SPOT LEAVING ME STUCK WITH TIRES IN TWO DIFFERENT DIRECTIONS

Mileage: 125,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT A LOW RATE OF SPEED, THE REAR AXLE FAILED. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A FRACTURED REAR AXLE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION) WITH THE FAILURE. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000. *BF*JB

Mileage: 190,000

TL* THE CONSUMER OWNS A 2002 FORD WINDSTAR. THE CONSUMER STATED THAT THE VEHICLE HAD A REINFORCEMENT BRACKETS WHICH WERE NOT INSTALLED PROPERLY AND CAUSED THE REAR AXLE TO FRACTURE AND IN TURN, CAUSED THE INNER CENTER WALL OF THE REAR TIRES TO WEAR. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A RECALL WAS DONE IN THE PAST UNDER (NHTSA CAMPAIGN NUMBER: 12V194000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 161,300.*DT *AS

Mileage: 161,300

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING OVER A BRIDGE AT 70 MPH, THE REAR AXLE FRACTURED WITHOUT WARNING. THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AS SMOKE BELLOWED FROM UNDER THE REAR OF THE VEHICLE. UPON PULLING OVER AND INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE AXLE WAS FRACTURED IN HALF AND BOTH REAR TIRES WERE TURNED INWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT CURRENTLY REMAINED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. NO FURTHER ASSISTANCE WAS OFFERED AND THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS 98,600.

Mileage: 98,600

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE THE CONTACT'S HUSBAND WAS DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROAD AND NOTICED SMOKE RISING FROM THE REAR DRIVER'S SIDE TIRE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE REAR DRIVER'S SIDE AXLE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED FRED BEANS FORD OF NEWTOWN (LOCATED AT 10 N SYCAMORE ST, NEWTOWN, PA 18940, (215) 968-3806) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). WHILE DRIVING 45 MPH OVER A BUMP IN THE ROAD, THE REAR PASSENGER SIDE WHEEL FOLDED AND THE AXLE FRACTURED. THE VEHICLE WAS TOWED TO RACEWAY FORD OF HARTSVILLE (1504 S 5TH ST, HARTSVILLE, SC 29550, (843) 332-0185) WHERE IT WAS DIAGNOSED THAT THE AXLE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-24147438. THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE FAILURE MILEAGE WAS 145,000.

Mileage: 145,000

I WAS DRIVING AND ALL OF A SUDDEN I HEARD A LOUD BANG AND LOST CONTROL. I FOUND OUT THAT THE REAR AXLE GAVE AND THERE IS A RECALL #15S27. I CALLED FORD AND THEY SAID THE RECALL HAS BEEN TAKEN CARE OF ALREADY AND THERE IS NOTHING THEY CAN DO. THE REAL PROBLEM IS THE PART WAS DEFECTIVE FROM THE START, THE METAL AXLE WAS NOT TREATED CORRECTLY FOR RUST-PROOF. THEY PUT 2 SMALL BRACKETS ON THE AXLE 1 1/2 IN. FROM THE OUTSIDE END OF THE AXLE,1 ON EACH SIDE AND THOUGHT THAT WAS GOING TO SOLVE THE PROBLEM. MY CRACKED AXLE HAPPENED IN THAT 1 1/2 IN. SPOT. IT JUST AMAZES ME THAT NOTHING HAS BEEN DONE ABOUT THIS AND HOW FORD IS NOT RESPONSIBLE ANYMORE ONCE THE BRACKETS WERE PUT ON. THIS DIDN'T SOLVE THE PROBLEM. I GUESS THE ONLY WAY SOMETHING MIGHT HAPPEN IS IF THERE IS A SERIOUS INCIDENT. HOW MANY MORE COMPLAINTS DO THERE NEED TO BE, UNTIL SOMEONE REALIZES HOW BAD THIS IS.

Mileage: 143,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 65 MPH, THE REAR AXLE CRACKED WITHOUT WARNING. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE, BUT MANAGED TO REGAIN CONTROL. THE VEHICLE WAS PULLED OVER TO THE SHOULDER AND THEN TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC CONFIRMED THE FAILURE AND STATED THAT THE FAILURE WAS SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE CONTACT CALLED RYE FORD SUBARU BACK AND WAS INFORMED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,000.

Mileage: 93,000

ROTTED REAR AXLE BEAM , 2002 FORD WINDSTAR , THIS VEHICLE WAS TAKEN TO A NEAR BY TOWN FORD DEALERSHIP : ACE MOTORS IN WOODBURY NJ , FOR THE REAR AXLE RECALL IN 2015 NOT SURE IF ANYTHING HAS BEEN REPAIRED OR NOT I WAS JUST TOLD BY THE DEALERSHIP THAT THE VEHICLE WAS INSPECTED AND PASSED AND OK TO DRIVE BUT WHEN THE AXLE BROKE ON THE DRIVER SIDE I TOOK PITCHERS AND IT LOOKS LIKE SOMEONE HAS PUT ON SOME KIND OF SLAVE CLAMPS ON BOTH SIDES OF THE AXLE THAT I DON'T SEE ON OTHER FORD WINDSTAR MINI VANS ( SEE PITCHERS ) CALLED UP THE DEALERSHIP ACE MOTORS AND THEY SAID TO BRING IT UP TO THEM AND THEY WILL HAVE A LOOK AT IT AND MAYBE IT CAN BE PUT IN A CLAIM TICKET BUT AGAIN MAYBE NOT , IT'S HARD ENOUGH TO PUT ON A FLATBED TOW TRUCK WITH THE DAMAGE THAT IT HAS AND IF SOME REASON THEY DON'T PUT A CLAIM TICKET IN I CAN'T AFFORD TO KEEP TOWING THIS VEHICLE ALL OVER THE PLACE SO DEALERSHIP GAVE ME THE FORD I.N.C COMPANY PHONE NUMBER : 800-392-3673 , SO I CALLED THEM AND MORE LESS THEY TOLD ME THERE IS NOTHING THEY CAN DO , ONE THING I'M HAPPY ABOUT IS WE WAS GOING SLOW IN MY HOME TOWN PULLING OFF THE MAIN ROAD ONTO A SIDE ROAD HEADING TO THE HOUSE WHEN IT HAPPENED AND NOBODY GOT HEART WHEN IT HAPPENED EVEN THOUGH IT WAS SO LOUD AND NOSY THINK IT BROKE A SHOOK AND BRAKE LINES . 8 / 8 / 2019

Mileage: 1,344,855

THIS 2002 FORD WINDSTAR HAD A DEFECTIVE REAR SUB-FRAME (DRIVE-AXLE) THAT WAS PART OF THE RECALL BY FORD DEALERSHIPS THROUGHOUT THE U.S. THE RECALL WAS BY A FORD DEALERSHIP IN OHIO, BUT WAS REPAIRED INSUFFICIENTLY (INEFFECTIVELY) AND DID NOT MAINTAIN THE DEFECT/REPAIR. THE CAR WAS RETURNED TO ANOTHER LOCAL FORD DEALERSHIP TO WHICH THE SERVICE DIRECTOR FOR THE FORD DEALERSHIP 'AGREED' THAT THIS PARTICULAR WINDSTAR WAS IN "VERY GOOD SHAPE" AND THE RECALL SHOULD BE PERFORMED NOT ONLY BASED ON THE "INEFFECTIVE REPAIR", BUT ALSO BASED ON THE OVERALL GOOD CONDITION OF THE VEHICLE. THE SERVICE DIRECTOR FURTHER REACHED-OUT TO FORD CORPORATION IDENTIFYING HIS 'CREDENTIALS' AS AN ASE TECHNICIAN AND HIS TITLE AS DIRECTOR WHILE REQUESTING THE 'GREEN LIGHT' FROM FORD TO REOPEN THE RECALL AND FIX THE VEHICLE. FORD MOTOR CORPORATION ACTUALLY DECLINED!!! THE BIGGER ISSUE IS, MANY LOCAL AUTO SERVICE CENTERS DECLINED TO PERFORM THE REPAIR FOR LIABILITY ISSUES THAT SHOULD BE 'REDIRECTED' TO FORD MOTOR CORPORATION WHILE ALSO EXPRESSING CONCERNS WITH OTHER VEHICLES ON THE STREETS AND HIGHWAYS THAT COULD CAUSE MAJOR ACCIDENTS ATTRIBUTING TO MAJOR INJURIES OR EVEN DEATH SHOULD THE RESULT OF AN ACCIDENT OCCUR ON PUBLIC HIGHWAYS! THE TIRES AND REAR AXLE ARE BENDING INWARDLY TO THE VEHICLE AND HAS A MASSIVE RUB ON THE REAL SUSPENSION AND IS NOT SAFE TO BE DRIVEN ON THE ROAD. THE REAL AXLE IS JUST A FEW INCHES FROM THE GROUND.

Mileage: 141,000

2002 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO REAR AXLE SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS INCLUDED IN THE RECALL BUT, THE RECALL EXPIRED. THE REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE SUSPENSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V194000 (SUSPENSION). THE VEHICLE WAS REPAIRED AT SMITH CAIRNS FORD (900 CENTRAL PARK AVE, YONKERS, NY 10704 (914) 377-8100) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE SUSPENSION WARNING LIGHT ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,875.

Mileage: 125,875

DRIVING VEHICLE ON CROSS BRONX EXPRESSWAY IN NEW YORK AT ABOUT 5O MPH REAR AXLE CARRIER SUFFERED CATATROSPHIC FAILURE AT THE LOCATION WHERE SUPPOSEDLY FORD REPAIRED THE AXLE CARRIER WITH BRACKETS THAT WERE WELDED ON AT THE FORD DEALER CONTACTED FORD ABOUT THE PROBLEM AND WAS TOLD THERE WAS NO RECALLS FOR THIS PROBLEM THERE WAS BUT BECAUSE THEY KNOWN ABOUT THE PROBLEM WHEN THEY CAME UP THE REPAIR BRACKETS THAT WERE INSTALLED EARLIER VERY DANGEROUS PROBLEM THAT FORD HAS CHOSEN TO IGNORE

Mileage: 157,503

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 40 MPH, THE REAR OF THE VEHICLE BEGAN VEERING TO THE RIGHT AND LEFT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE, BUT MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHO QUICKLY DIAGNOSED THAT THE REAR AXLE WAS RUSTED AND FRACTURED IN HALF. THE CONTACT TOOK THE VEHICLE TO DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI 48035, (586) 792-4100) IN 2016 FOR AN UNKNOWN RECALL REPAIR REGARDING THE BRACKETS FOR THE REAR AXLE. THE DEALER CONFIRMED THAT THEY INSPECTED THE VEHICLE AND PASSED IT ON FEBRUARY 9, 2016. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER, BUT THEY WERE ONLY CONCERNED THAT THE VEHICLE WAS NO LONGER COVERED BY A WARRANTY AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,643. *BF CONSUMER STATED DORIAN FORD DID A RECALL INSPECTION ON FEB 9 2016 AND CERTIFIED THAT THE VEHICLE WAS SAFE CONCERNING THE AXEL. THE MILEAGE AT TIME OF REPLACEMENT IS 113,643. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Mileage: 113,643

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 40 MPH, THE REAR OF THE VEHICLE BEGAN VEERING TO THE RIGHT AND LEFT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE, BUT MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHO QUICKLY DIAGNOSED THAT THE REAR AXLE WAS RUSTED AND FRACTURED IN HALF. THE CONTACT TOOK THE VEHICLE TO DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI 48035, (586) 792-4100) IN 2016 FOR AN UNKNOWN RECALL REPAIR REGARDING THE BRACKETS FOR THE REAR AXLE. THE DEALER CONFIRMED THAT THEY INSPECTED THE VEHICLE AND PASSED IT ON FEBRUARY 9, 2016. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER, BUT THEY WERE ONLY CONCERNED THAT THE VEHICLE WAS NO LONGER COVERED BY A WARRANTY AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,643. *BF CONSUMER STATED DORIAN FORD DID A RECALL INSPECTION ON FEB 9 2016 AND CERTIFIED THAT THE VEHICLE WAS SAFE CONCERNING THE AXEL. THE MILEAGE AT TIME OF REPLACEMENT IS 113,643. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Mileage: 113,643

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A CLUNKING SOUND EMERGING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE IT WAS DISCOVERED THAT THE REAR AXLE FRACTURED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION) BACK IN 2015 FOR THE SECOND TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

Mileage: 124,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE CONTACT CALLED ROANOKE FORD (217 W HUSSEMAN ST, ROANOKE, IL 61561, (309) 923-2141) AND THEY REQUIRED THE CONTACT TO PAY FOR THE VEHICLE TO BE TOWED IN FOR THE RECALL REPAIR. THE MANUFACTURER WOULD NOT WAIVE THE TOWING FEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 171,000.

Mileage: 171,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 15-20 MPH, THE CONTACT HEARD AN ABNORMAL RUBBING NOISE COMING FROM THE VEHICLE. THE CONTACT STOPPED THE VEHICLE, LOOKED UNDERNEATH, AND STATED THAT THE AXLE WAS FRACTURED. THE CONTACT STATED THAT THE ANTI-LOCK BRAKING SYSTEM AND BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (FETTE FORD, 1137 U S 46, CLIFTON, NJ 07013, (973) 779-7000) WHERE IT WAS DIAGNOSED THAT THE AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE LOCAL DEALER THAT THE AXLE WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS 123,500. THE VIN WAS NOT AVAILABLE.

Mileage: 123,500

REAR AXLE BROKE WHILE DRIVING IN CITY TRAFFIC. CAUSING DAMAGE TO REAR TIRES AND VEHICLE STRUCTURE.

Mileage: 180,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR AXLE FRACTURED AND DESTROYED THE REAR DRIVER SIDE TIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE AXLE HAD FRACTURED AND NEEDED REPLACEMENT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

Mileage: 111,000

REAR AXLE BROKE WHILE IN MOTION ON RURAL ROAD

Mileage: 140,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR DRIVER'S SIDE WHEEL TURNED INWARD AND THE CONTACT HEARD A LOUD GRINDING SOUND COMING FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. FORD & LINCOLN OF SMITHTOWN (440 JERICHO TURNPIKE, SMITHTOWN, NY 11787) WAS CONTACTED AND INFORMED THE CONTACT TO TOW THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000. THE VIN WAS NOT AVAILABLE.

Mileage: 189,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR AXLE FRACTURED AND CAUSED THE REAR OF THE VEHICLE TO DROP WITHOUT WARNING. THE CONTACT CALLED FORD & LINCOLN OF SMITHTOWN AT 631-265-2340 (440 JERICHO TURNPIKE, SMITHTOWN, NY 11787) AND PROVIDED THE VIN TO THE TECHNICIAN. THE CONTACT WAS ADVISED TO TOW THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS CALLED, BUT THERE WAS NO RESPONSE. THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Mileage: 100,000

FORD REAR AXLE RECALL. RECEIVED A RECALL LETTER FOR AN INSPECTION OF THE REAR AXLE , WHICH FAILED. THE DEALER FOUND ANOTHER RECALL ABOUT A FRONT CONTROL ARM, WHICH THEY FIXED. THE REAR AXLE WAS AT MY EXPENSE. THE AXLE HAD THE BRACKETS INSTALLED, BUT IMPROPERLY. I WAS TOLD THAT THE CAR WAS UNSAFE TO DRIVE, THAT THE AXLE COULD BREAK AT ANY TIME. I'M ON DISABILITY AND CAN'T AFFORD TO REPLACE AN AXLE THAT SHOULD BE REPLACED BY FORD. I ALSO CAN'T AFFORD TO BUY ANOTHER VEHICLE! I HAVE TO DRIVE REGARDLESS OF THIS ISSUE!

Mileage: 168,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 35 MPH, THE CONTACT HEARD A CRUNCHING SOUND AND NOTICED SMOKE COMING FROM UNDER THE VEHICLE. AN ODOR OF BURNING RUBBER WAS ALSO PRESENT. THE CONTACT PULLED OFF THE HIGHWAY AND CALLED AAA ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO THE DEALER (BOB GILLINGHAM FORD, 8383 BROOKPARK RD, PARMA, OH 44129) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE DEALER STATED THAT THE BRACKETS WERE INSTALLED CORRECTLY. THE CONTACT WAS UNAWARE OF THE CAUSE OF THE CRUNCHING NOISE AND SMOKE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION), BUT IT DID NOT CORRECT THE FAILURE. THE CONTACT FOUND THAT THE REAR DRIVER'S SIDE TIRE WAS SLANTED AT AN ANGLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO BEAU TOWNSEND FORD LINCOLN (1020 W NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841). THE DEALER DIAGNOSED THAT THE BRACKETS FAILED TO SECURE THE REAR AXLE, WHICH THEN CAUSED THE REAR AXLE TO PREMATURELY FRACTURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE DEALER DID NOT REPAIR THE VEHICLE BECAUSE THE STATUTE TO RECEIVE THE RECALL REPAIR WAS EXPIRED. THE DEALER AND THE MANUFACTURER REFUSED TO COVER THE RECALL REPAIR. THE CONTACT WAS INFORMED TO REPLACE THE REAR AXLE DUE TO THE MIS-INSTALLATION OF THE BRACKETS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION), AND NHTSA ACTION NUMBERS: EA10007 (SUSPENSION AND STRUCTURE) AND PE10006 (SUSPENSION). THE FAILURE MILEAGE WAS NOT AVAILABLE.

REAR AXEL CRACKED CAUSING WHEELS TO TILT AND HIT INSIDE WHEEL OPENING . NOTICED WHILE DRIVING THE CAR STARTED TO SHIMMEY AND SHAKE . MADE NOISE WHEN TURNING. VAN IS NOW PARKED VEHICLE WAS INVOLVED IN RECALL AND DEALER SAID THE REPAIR WAS NOT NEEDED.

Mileage: 137,548

RH BACK SIDE OF SUBFRAME, IS ROTTED/CORRODED SO BAD THAT THE METAL TORE ALL AROUND THE SUBFRAME BUSHING. TO WHERE IT IS NOT BEING HELD UP BY THE BUSHING ON THE RIGHT HAND LOWER/BACK IS NOT HOLDING UP THE FRONT SUBFRAME... NOW, THE VEHICLE IS MAKING A VERY LOUD POPPING NOISE WHEN DRIVING AND TURNING... AND WHEN TURNING FAST ENOUGH (MORE TURNING LEFT THEN RIGHT) CAN FEEL WHOLE FRONT END JERK LIKE ITS ABOUT TO GO THE OPPOSITE WAY THE VAN...REPLACED THE LEFT FRONT STRUT ASSEMBLY AND CONTROL ARM TO FIND OUT THAT DID NOT SOLVE THE PROBLEM. THEN AFTER REPAIRS AND LOOKING DEEPER.. NOTICED RIGHT FRONT SIDE, SAGGING ALMOST 2-4 INCHES LOWER THEN LEFT FRONT... THAT'S WHEN WE NOTICED THE SUBFRAME COMPLETELY BROKEN/RUSTED OFF FROM THE BODY BUSHING (ON THE FRONT RIGHT LOWER/REAR BUSHING)

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE ATTEMPTING TO PULL OUT OF A PARKING SPACE, THE CONTACT HEARD A NOISE EMERGING FROM THE REAR OF THE VEHICLE. THE CONTACT CHECKED THE VEHICLE AND DISCOVERED THAT THE TWO REAR WHEELS WERE CAVED INTO THE FRAME, AND THE AXLE WAS FRACTURED. THE VEHICLE WAS TOWED TO BRONDES FORD IN TOLEDO, OHIO WHERE IT WAS DETERMINED THAT THE BRACKETS THAT WERE INSTALLED PER A PREVIOUS UNKNOWN RECALL WERE INSTALLED CORRECTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 178,000.

Mileage: 178,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL PERTAINING TO THE AXLE IN 2011. SEVEN YEARS LATER, WHILE DRIVING 25 MPH, THE CONTACT HEARD A LOUD ABNORMAL BUMPING NOISE. SHORTLY AFTER, THE CONTACT SMELLED BURNING RUBBER. THE CONTACT PULLED OVER, EXITED THE VEHICLE, AND NOTICED THAT THE REAR DRIVER'S TIRE WAS TURNED INWARD. THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO PREMIER FORD LINCOLN (1072 E 49TH ST, BROOKLYN, 11234). THE DEALER STATED THAT THE AXLE HAD FRACTURED; HOWEVER, THE VEHICLE WAS NO LONGER COVERED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TT *TR

Mileage: 140,000

I LEARNED TODAY THERE WAS A RECALL ON THE SUSPENSION:REAR AXLE NON POWERED AXLE ASSEMBLY IN 2010. THE FIX WAS TO PLACE REINFORCEMENT BRACKETS (RECALL # 10V385000), AND THIS WAS DONE. SINCE I PURCHASED THE VAN IN APRIL 2016 I'VE HAD TO REPLACE THE REAR TIRE 4 TIMES! I ASKED THE TIRE SHOP ATTENDANT HOW COULD THIS BE AND UPON FURTHER INSPECTION HE POINTED OUT THERE SEEMED TO BE SOME REPAIR DONE ON THE AXLE AND IT APPEARED TO HAVE A CRACK IN IT NOW. HE SAID THE TIRE IS LEANING SLIGHTLY INWARD BECAUSE OF THIS. HE WENT ON TO SAY HE'S SEEN MANY FORD WINDSTARS WITH THIS ISSUE AND I SHOULD REACH OUT TO FORD ABOUT RECALLS. I SEARCHED ONLINE FIRST AND FOUND THAT THERE WAS A SECOND RECALL ON THE AXLE ASSEMBLE (RECALL # 15V608000). THIS WAS ABOUT THE REPAIR BRACKET, THAT IT COULD BE INSTALLED IMPROPERLY. I CALLED FORD AND TO MY SURPRISE THE OPERATOR (RALPH) SAID MY VIN WAS NOT APART OF THE NEWER RECALL. I DON'T BELIEVE THAT TO BE TRUE IF IT WAS APART OF THE INITIAL RECALL AND HAD THE REINFORCEMENT BRACKET PLACED ON THE AXLE. PLEASE HELP. I WAS DRIVING WHEN I NOTICED THE PROBLEM. I HADN'T HIT ANY MAJOR POT HOLES OR ANYTHING! NORMAL BUMPS IN THE ROAD BUT NOTHING MAJOR. I NOTICED THE ISSUE MORE WHEN I TURNED A CORNER EVENTUALLY MY TIRE BLEW OUT (MAKING A LOUD NOISE) AND I HAD TO CALL FOR A TOW. THE TIRE REPAIR ATTENDANT SAID IT EVEN LOOKED AS IF THE TIRE WAS LEANING INWARD. THE PICTURE ATTACHED IS OF THE INSIDE OF THE TIRE. THE PART YOU CAN'T SEE BY LOOKING AT THE VEHICLE. *JS

Mileage: 147,000

REAR AXLE ASSEMBLY SNAPPED YET OUR VIN IS NOT ON RECALL LIST. THIS WAS NOT DUE TO ANY ACCIDENT OR DAMAGE ON OUR BEHALF THIS WAS SIMPLE DAILY IN TOWN FIVE MILES DRIVING THEN SNAPPED AND NOT USABLE. WE WERE DRIVING AND TURNED LEFT AND. OR EVEN TWO BLOCKS THE VEHICLE MADE A SNAP SOUND ALMOST LIKE A POPPED TIRE. BOTH TIRED ARE INWARD AND THE VEHICLE IAN NOW PARKED DUE TO THE SNAPPING OF THIS.

Mileage: 176,000

THE REAR AXLE STARTED TO SNAP IN NOVEMBER 2017 WHEN I WAS DRIVING WITH MY WIFE AND KIDS IN THE VAN. WE SMELLED BURNING RUBBER AND PULLED OVER. IF WE HAD DROVE ANY FURTHER THE AXLE WAS GOING TO SNAP WITH ALL OF US IN THE VEHICLE. FORD IS REFUSING TO COVER ALL THE COSTS OF THE REPAIR BECAUSE THE PREVIOUS OWNER HAD THE BRACKET/SUPPORT PUT ON. WE DID NOT PURCHASE THIS VEHICLE TILL MARCH 2017. WE WANT THE FULL COST OF THE REPAIR COVERED AND THE FORD DEALERSHIP'S STORAGE FEES ERASED. OUR BILL IS CURRENTLY $1,809.65. WE SHOULD NOT HAVE TO PAY FOR THE REPAIR AND THE TIME IT HAS BEEN SITTING THERE WHILE WE FIGHT FORD TO PAY THE BILL. THIS WAS NOT AN ACT OF WEAR AND TEAR BUT AN ACT OF A RECALL ON THE MANUFACTURER.

Mileage: 175,000

MY COMPLAINT INVOLVES A RECALL THAT WAS SAID TO HAVE BEEN COMPLETED AND CLOSED BUT UPON FURTHER FINDINGS SHOW THAT THE WORK WAS NEVER DONE. THIS INVOLVES THE RECALL: NHTSA REFERENCE #11V030000. I FILED A COMPLAINT WITH FORD MOTOR COMPANY THROUGH CERTIFIED MAIL ON JULY 26, 2017 AND WAS RECEIVED AND SIGNED FOR ON JULY 28, 2017. I HAVE NOT HEARD BACK FROM THE COMPANY SINCE I FILED THE COMPLAINT. I BOUGHT THIS VEHICLE IN OCT OF 2016 AND PUT IT IN STORAGE FOR THE WINTER. I DIDN'T DISCOVERY THE PROBLEM UNTIL I TOOK IT OUT OF STORAGE IN APRIL 2017. THAT IS WHEN I TOOK IT TO A LOCAL SERVICE GARAGE TO FIND OUT WHAT THE PROBLEM WAS. SUBSEQUENTLY, I LEARNED THAT THERE HAD BEEN A RECALL FOR THIS PROBLEM BACK IN 2011 AND SUPPOSEDLY, IT HAD BEEN FIXED BY A FORD MOTOR COMPANY DEALERSHIP - JACK MADDEN FORD IN NORWOOD, MASSACHUSETTS. I TOOK THE CAR TO A LOCAL FORD DEALERSHIP HERE IN MICHIGAN WHERE I RESIDE. AND UPON INSPECTION THEY DETERMINED THAT THE PROBLEM HAD NEVER BEEN FIXED. MY BOTTOM LINE IN ALL OF THIS IS THAT I WOULD LIKE TO HAVE THE VEHICLE FIXED BY FORD MOTOR COMPANY IN ACCORDANCE WITH THE RECALL. I HAVE UPLOAD AN ESTIMATE FOR THE REPAIR FROM MY LOCAL SERVICE GARAGE. I WOULD APPRECIATE A TIMELY RESPONSE WITH REGARD TO THIS COMPLAINT THANK-YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL HIGH PITCH SOUND AND NOTICED A BURNING ODOR WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND OBSERVED THAT THE REAR AXLE HAD FRACTURED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SHARPNACK FORD, 1200 S CONWELL AVE, WILLARD, OH, 44890) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS INCLUDED IN A PREVIOUS UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE REAR AXLE (JUNE 20, 2011). ON NOVEMBER 2, 2015, THE REAR AXLE WAS INSPECTED AGAIN AND REPAIRED AS NEEDED DUE TO BRACKETS IMPROPERLY BEING INSTALLED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). NO ADDITIONAL ASSISTANCE WAS OFFERED AND THE CONTACT WAS ADVISED TO CALL NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *BF UPDATED 8/18/18*JB

Mileage: 115,000

THE SWEIGH BAR LINKS HAVE BEEN REPLACED TWICE. BREAKS AND ROSTERS TOO! THE TIRES ARE NEW WITH INLINEMENT AND ROTATION DONE! I HAVE WENT THROUGH SEVERAL SETS OF TIRES! THE VEHICLE JUST DOESN'T DRIVE CORRECTLY! THE VEHICLE IS ALSO MISSING WITH NO FOUND REASON AND WILL RANDOMLY DIE! IT FEELS VERY LOSE AND UNSAFE ON THE ROAD! THE COIL PACK, PLUGS AND PLUG WIRES REPLACED! ALL NEW FLUIDS INCLUDING ANTIFREEZE, BREAK FLUID, POWER STEERING FLUID, OIL AND TRANSMISSION FLUID! THE AIR FILTER AND OTHER FILTERS! NEW FUEL PUMP AND IT'S STILL NOT RIGHT! BREAK LIGHT COMES ON AND OFF AND EMERGENCY BREAK ISN'T SET NOR IS IT LOW ON FLUID! NEW BREAKS AND CALIBER AND ROTOR! SERIOUSLY HAVE INVESTED SLOT OF MONEY IN THIS VEHICLE! ALSO MOTOR FOR WINDOWS BEING REPLACED NOW! GAGE HAND WILL PERIODICALLY GO ALL THE WAY TO THE RIGHT THE AFTER A FEW SECONDS GO BACK TO NORMAL! THIS STARTED IN APRIL OF 2017 AND IS STILL CONTINUING

Mileage: 150,000

RECALL 10S13 WAS PERFORMED ON THE VEHICLE IN 2012 FOX OF MARQUETTE, RECALL 15S27 INSPECTION WAS DONE IN JAN 2016 COPPER COUNTRY FORD. THE REAR AXLE BEAM BROKE 10/28/17. IT WAS LATE AT NIGHT WHEN I WAS DRIVING. I STARTED TO SMELL BURNING PLASTIC OR RUBBER. I PARKED THE VAN AND THE NEXT MORNING SOMEONE LOOKED AT IT AND SAID MY WHEEL WAS TILTED INWARD. THE AXLE WAS BROKEN. I WAS GIVEN FORD'S CUSTOMER SERVICE NUMBER BY MY LOCAL FORD DEALER, BUT THERE ARE NO PROGRAMS AVAILABLE TO HELP ME GET IT FIXED. I OWE $1000 ON THE VAN AND IT WILL COST HUNDREDS OF DOLLARS TO FIX IT. I AM A SINGLE MOTHER LIVING PAYCHECK TO PAYCHECK.

Mileage: 190,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT PREVIOUSLY RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE SUSPENSION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (DIBLASI FORD, 112-21 NORTHEREN BLVD, CORONA, NY 11368) FOR THE RECALL REPAIR. TWO WEEKS AGO, WHILE DRIVING 25 MPH, THE REAR AXLE CRACKED WITHOUT WARNING. ADDITIONALLY, THE REAR PASSENGER TIRE WAS BENT INWARDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (KOEPPEL FORD, 57-15 NORTHEREN BLVD, WOODSIDE, NY 11377) AND WAS ADVISED TO BRING THE VEHICLE IN FOR SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

Mileage: 125,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 15 MPH, THERE WAS A BUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT BOTH REAR TIRES WERE TURNED INWARDS AND THE AXLE DETACHED. THE CONTACT CALLED NOBLE FORD, (2200 N 20TH AVE, NEWTON, IA 50208) AND WAS INFORMED TO CALL NHTSA TO HAVE THE VEHICLE TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. THE VIN WAS NOT AVAILABLE.

Mileage: 138,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A NOISE COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT DROVE INTO A FUEL STATION AND WAS INFORMED THAT THE FRONT AXLE DETACHED AND NEEDED TO BE TAKEN TO A DEALER. THE VEHICLE WAS LATER TOWED TO THE FORD LINCOLN DEALER (LOCATED AT 147 W 11 ST, HUNTINGTON STATION, NY 11746) WHERE IT WAS DIAGNOSED THAT THE FRONT AXLE DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE CONTACT WAS WAITING FOR AUTHORIZATION FROM THE MANUFACTURER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

Mileage: 135,000

REAR AXLE CRACKED

Mileage: 167,222

ON SATURDAY MORNING JULY 15TH 2017, I WAS DRIVING AT 2:30 AM. I HAD JUST LEFT FOR MY FIRST JOB AND CROSSED A SET OF TRAIN TRACKS. WHEN I DID, THE REAR AXLE SNAPPED ALMOST CAUSING ME TO CRASH. AFTER LOOKING FOR THE COST TO REPLACE THE AXLE, I CAME UPON A FORD RECALL. WHEN I PLACED MY VIN IN THE COMPUTER IT CAME UP THAT MY 2002 FORD WINDSTAR WAS IN FACT INCLUDED IN THE RECALL. I TALKED TO SOMEONE AT FORD VIA LIVE CHAT ON SATURDAY AFTER HAVING THE VEHICLE TOWED HOME AND THEY STATED THAT THE RECALL WAS OUTSTANDING AND I NEEDED TO CALL THE FORD DEALERSHIP. I PAID AGAIN TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. NOW TUESDAY MORNING JULY 18TH 2017, BOTH THE DEALERSHIP AND FORD IS SAYING THAT THEY CANT HELP ME AND I NEED TO TAKE CARE OF REPLACING THE COMPLETELY RUSTED REAR AXLE. THE RUST CAUSING THE AXLE TO SNAP WAS THE REASON FOR THE RECALL IN THE FIRST PLACE. I HAVE OWNED THIS VEHICLE LESS THAN 6 MONTHS AND NOW AS A SINGLE MOM AM LEFT WITHOUT A VEHICLE. I WILL NEVER BUY ANOTHER FORD AGAIN IN MY LIFE AND I WILL ALSO DISCOURAGE MY FRIENDS AND FAMILY FROM PURCHASING FORDS AS WELL.

Mileage: 195,000

FORD WINDSTAR REAR AXLE RECALL WAS COMPLETED PRIOR TO PURCHASING AND A SECOND REAR AXLE RECALL "INSPECTION" WAS RECENTLY COMPLETED IN MAY 2017 AND WAS TOLD THE PREVIOUS RECALL WAS COMPLETED CORRECTLY, THAT THE REINFORCEMENR BRACKETS WERE CORRECTLY INSTALLED. MY WIFE WAS DRIVING AND NOTICED WHEN TURNING RIGHT INTO A BUSINESS DRIVEWAY THAT A SQUEAL NOISE WAS HEARD FROM THE LEFT REAR WHEEL AREA. I INSPECTED THE UNDERCARRIAGE AND NOTICED THE WHEEL WAS TITED IN AT THE TOP AND THE TIRE WAS RUBBING THE INNER WHEEL WELL. WELL NOW LESS THAN 2 MONTHS LATER THE REAR AXLE IS BROKEN AND MY VAN IS NO LONGER SAFE TO DRIVE BECAUSE THE LEFT REAR WHEEL IS TILTED IN AT THE TOP AND THE TIRE RUBS THE INNER WHEEL WELL WHICH WILL RESULT IN A RAPID LOSS OF AIR PRESSURE AND LOSS OF VEHICLE CONTROL AND POSSIBLY A SERIOUS ACCIDENT. NOW IT APPEARS THAT I WILL HAVE TO PAY TO REPLACE THIS BROKEN AXLE SINCE FORD SEEMS TO HAVE WASHED THEIR HANDS OF THE PROBLEM DUE TO THE REQUIRED RECALLS HAVING BEEN COMPLETED.

Mileage: 215,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. IN 2010, THE DEALER REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION) CONCERNING THE REINFORCEMENT BRACKETS. WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR AXLE FRACTURED AND THE REAR DRIVER SIDE TIRE BLEW OUT. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS EXTENSIVE RUST AND CORROSION AND THE REAR AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Mileage: 110,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 10 MPH, THE REAR DRIVER SIDE AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.

Mileage: 180,000

REAR AXLE FRACTURED WHILE DRIVING FROM SCHOOL TO HOME, THERE IS UNEVEN ROAD SURFACE BETWEEN THE SCHOOL DRIVEWAY OR PARKING LOT AND GOING INTO THE FIRST STREET ROADS INTERSECTION, I HEARD A NOISE IN THE REAR WHILE CROSSING THIS UNEVEN SURFACE INTERSECTION, HANDLING OF THE VEHICLE BECAME NOTICEABLE DIFFERENT AND A SMELL OF BURNT RUBBER AND SMOKE STARTED, AFTER STOPPING THE VEHICLE, THE REAR WHEEL WAS CROOKED AND AFTER FURTHER OBSERVATION I OBSERVED THE REAR AXLE FRACTURED CLOSE TO THE REAR WHEEL (DRIVING SIDE) CAUSING THE REAR WHEEL TO RUB AGAINST THE INNER WHEEL HOUSE AND AFFECTING CONTROL OF THE VEHICLE. FORD FIRST INSTALLED BRACKETS OVER THE AXLE TO REINFORCE IT IN 2010 (RECALL 10S13), THEN IN SEPTEMBER OF 2016 SENT ME ANOTHER LETTER (SAFETY RECALL NOTICE 15S27) TO BRING MY VEHICLE TO THE DEALER TO VERIFY IF THE BRACKETS WERE INSTALLED CORRECTLY, AFTER BRINGING MY VEHICLE TO THE DEALER I WAS TOLD THE BRACKETS WERE INSTALLED CORRECTLY AND IF I WANTED MY AXLE REPLACED ANYWAY I WOULD HAVE TO COVER THE PART COST. I CALLED TO THE FORD PHONE NUMBER IN THE LETTER TO REQUEST THE CHANGE OF MY REAR AXLE AT NO CHARGE BUT THEY DID REJECT MY REQUEST AND SAID THAT BRACKETS WERE INSTALLED CORRECTLY IN THE PAST BUT MY REAR AXLE WOULD BE REPLACED IF I WOULD PAY THE $300 USD, THEY COULD NOT GIVE FURTHER DETAILS ABOUT WHY I WOULD HAVE TO REPLACE THE WHOLE AXLE IF THEY STATED THE REINFORCEMENT BRACKETS WERE PROPERLY INSTALLED.

Mileage: 113,775

SUSPENSION SNAPPED WHILE DRIVING LESS THAN 10MPH TURNING A CORSET ON A RESIDENTIAL STREET

Mileage: 200,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT WAS NOT NOTIFIED, BUT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE DEALER INDICATED THAT A MANUFACTURER CAMPAIGN WAS COMPLETED MORE THAN FIVE YEARS AGO. THE CONTACT STATED THAT THE REAR BRACKETS FRACTURED WITHOUT WARNING WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE STATUTE HAD EXPIRED TO RECEIVE THE RECALL REPAIR PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE VEHICLE REMAINED AT THE DEALER. THE CONTACT WAS WAITING ON THE MANUFACTURER TO DETERMINE THE REPAIR SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT FRAME FRACTURED OR WAS RUSTED, WHICH CAUSED THE PASSENGER SIDE WHEEL TO DETACH FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTO REPAIR GARAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V385000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

Mileage: 81,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE WHEEL AXLE WAS CRACKED. THE DEALER DIAGNOSED THAT THE WHEEL AXLE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 142,000. UPDATED 04/05/17*LJ *TR

Mileage: 142,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLES WERE CORRODED, FRACTURED, AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION) WHERE REINFORCEMENT BRACKETS WERE INSTALLED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING VARIOUS SPEEDS, THE REINFORCEMENT BRACKETS FAILED UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE REINFORCEMENT BRACKETS WERE INSTALLED INCORRECTLY. THE CONTACT WOULD HAVE TO PAY $300 TO HAVE THE AXLE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE REINFORCEMENT BRACKETS WERE NOT AN ADEQUATE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 260,000.

Mileage: 260,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 45 TO 50 MPH, THE REAR END WOBBLED UNCONTROLLABLY. THE VEHICLE WAS COASTED OVER TO THE SIDE OF THE ROAD AND TOWED TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 155,000

THIS VEHICLE IS UNDER RECALL NOTICE 15S27. IT WAS FOUND TO HAVE CRACKS IN THE REAR AXLE WHICH HAD BEEN PREVIOUSLY REPAIRED. THE NOTICE ASKS ME TO PAY $300.00 FOR A NEW REAR AXLE. OR, IF I SAY NO THEN THE CAR REMAINS UNSAFE AND I HAVE NO ALTERNATIVE. THIS IS GOUGING IN LIEU OF SAFETY. FORD CREATED THE PROBLEM AND ARE LIABLE. AS OF TODAY THE CAR IS UNSAFE AND I AM ON THE HOOK TO GET IT REPAIRED AND FORD GETS AWAY WITH A BOGUS REPAIR SYSTEM.

Mileage: 888,600

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE REAR AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.

Mileage: 152,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE MOVED FROM SIDE TO SIDE. THE CONTACT OBSERVED THAT THE REAR PASSENGER WHEEL BECAME INOPERABLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 76,698.

Mileage: 76,698

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE PULLING OUT OF THE DRIVEWAY, THE VEHICLE STALLED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER. THE TOW DRIVER, A CERTIFIED MECHANIC, INFORMED THE CONTACT THAT THE FRONT END AXLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FRONT AXLES WERE NOT COVERED PER A RECALL. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.

Mileage: 189,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE REAR OF THE VEHICLE EXHIBITED EXCESSIVE VIBRATION. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WITH CAUTION WHERE IT WAS DETECTED THAT THE REAR DRIVER SIDE AXLE FRACTURED. AS A RESULT, THERE WAS A SLIGHT LOSS OF STEERING CONTROL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE ASSEMBLY WOULD NEED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION); HOWEVER, THE REMEDY DID NOT MENTION THE REPLACEMENT OF THE AXLE ASSEMBLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 164,000.

Mileage: 164,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION) THAT PERTAINED TO THE INSTALLATION OF THE REAR AXLE REINFORCEMENT BRACKET. MOST RECENTLY, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS OBSERVED THAT THE REAR AXLE FRACTURED; HOWEVER, THE DEALER DECLINED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION), WHICH MENTIONED THE REPLACEMENT OF THE REAR AXLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 60 MPH, THE REAR AXLE FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). THE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE CONTACT STATED THAT THE DEALER DID NOT INSPECT THE VEHICLE AND TRIED TO CHARGE HER TO REPLACE THE REAR AXLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR PASSENGER SIDE AXLE FRACTURED AND CAUSED THE VEHICLE TO SWERVE AROUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE TIRE DISLODGED FROM THE WHEEL AND WAS BARELY HELD BY THE SUSPENSION. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND LATER TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT ABOUT A RECALL. A LOCAL DEALER INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 159,000.

Mileage: 159,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE PULLING INTO A PARKING SPACE AT A VERY LOW RATE OF SPEED, A LOUD BANGING NOISE OCCURRED. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE FRONT PASSENGER SIDE SUSPENSION SPRING HAD FRACTURED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

REAR AXLE BROKE WHILE MY WIFE WAS DRIVING WITH GRANDKIDS IN THE VEHICLE. BOTH REAR TIRES WERE RUBBING ON THE INNER BODY AND TIPPED IN. HAPPENED JUST AFTER EXITING FREEWAY. LUCKY NO ONE WAS INJURED.

Mileage: 158,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL ODOR AND NOISE WERE NOTICED FROM THE PASSENGER SIDE WHEEL. THE VEHICLE MOVED IN REVERSE WHEN THE GEAR SHIFTER WAS IN THE DRIVE POSITION. THE FAILURE OCCURRED CONSTANTLY AND THE ANTI-BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 356,078.

Mileage: 356,078

REAR AXLE BROKE WHILE DRIVING ON ROUTE 18 ( HIGHWAY) SOUTH IN NEW JERSEY.

Mileage: 145,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE REAR AXLE AND THE FRAME FRACTURED WITHOUT WARNING. THE DEALER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V608000 (SUSPENSION), 12V195000 (SUSPENSION), 12V194000 (SUSPENSION) AND 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE THE VEHICLE WAS BEING INSPECTED, THE MECHANIC NOTICED THAT THE REAR AXLES WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE FAILURE MILEAGE WAS 176,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 176,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE WAS CORRODED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION) AND WAS RECENTLY TAKEN TO THE DEALER TO BE INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE TECHNICIAN ADVISED THAT THE AXLE WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO REFUSED TO PROVIDE ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,000. UPDATED 04/22/16*LJ THE CONSUMER STATED THERE WAS A CHARGE FOR A SAFETY RECALL REPAIR. UPDATED 11/21/2017*JS

Mileage: 158,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE PART HAD TO BE ORDERED, BUT THE REPAIRS WOULD BE PERFORMED OUTSIDE OF THE RECALL REMEDY. THE DEALER DECLINED TO REPAIR THE VEHICLE UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE WAS CRACKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.

Mileage: 135,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE SUSPENSION WAS RUSTED AND CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REPAIRS WERE UNKNOWN; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,654.

Mileage: 134,654

CRACKED REAR AXLE.

Mileage: 350,000

COMPLETE DETERIATION OF THE FRONT LEFT AND RIGHT SUB FRAME ATTACHING TO THE LOWER CONTROL ARM ATTACHMENTS AT THE REAR OF SUBFRAME HOLDING THE RACK AND PINION ASSEMBLY. THIS STEEL IS FLAKING AND APPEARS TO HAVE LAMINTE SEPARATIONS (LOOKS LIKE FLAKEY PIE CRUST). CANNOT GET A MECHANIC TO REPLACE LEAKING RACK AND PINION ASSEMBLY DUE TO THE POOR CONDITION THAT WILL LEAVE NO MATERIAL WHEN IT BREAKS OFF.

Mileage: 39,700

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS A LOUD NOISE AND THE VEHICLE CAME TO AN ABRUPT STOP. THE CONTACT DISCOVERED THAT THE REAR AXLE HAD FRACTURED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 167,000.

Mileage: 167,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION) HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. AS A RESULT, THE CONTACT HAD TO COAST FORCEFULLY TO THE LEFT SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE RECEIVED THE RECALL REPAIR FOR NHTSA CAMPAIGN ID NUMBER: 12V195000 (SUSPENSION) AND INDICATED THAT THE REINFORCEMENT BRACKET ON THE REAR AXLE DID NOT SUPPORT THE FRAME AND THE REINFORCEMENT BRACKET FRACTURED AS WELL AS THE REAR AXLE. THE VEHICLE WAS NOT REPAIRED AND WAS TOWED TO THE CONTACTS RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE TIRE BEGAN TO RUB THE INNER FENDER WALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE WAS FRACTURED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V030000 (STRUCTURE) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AXLE SHOULD HAVE BEEN REPLACED INITIALLY UNDER THE RECALL AND NOT BRACKETED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. UPDATED 12/03/15*LJ UPDATED 12/09/15.*JB

Mileage: 140,000

MY WIFE WAS DRIVING DOWN THE HIGHWAY TO MEET ME FOR LUNCH AND ALL OF A SUDDEN WITH NO WARNING THE BACK AXLE BROKE GOING 60 MILES AN HOUR WHICH MADE HER LOSE CONTROL AND THEN CRASHED HER VAN IN A DITCH FORD SAYS THEY WON'T COVER IT BECAUSE IT'S PART OF NOT PART OF THE RECALL WHICH IS CRAP BECAUSE THEY RECALLED 500,000 MORE VANS JUST LIKE IT WITH THE SAME PROBLEM BUT THEY SAY THEY WON'T DO ANYTHING FOR ME DON'T UNDERSTAND

Mileage: 230,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT 60 MPH, THE REAR PASSENGER SIDE AXLE FRACTURED. AS A RESULT, THE VEHICLE VEERED INTO A DITCH AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER, WHO DIAGNOSED THAT THE REAR AXLE WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 230,000.

Mileage: 230,000

REAR AXEL CRACKED AFTER PERIOD OF TIME RESULTING IN BLOW OUT TIRE IN A PARKING LOT. AFTER RESEARCHING THIS ONLINE, I HAVE FOUND FORD RECALLED THIS SAME VAN FOR THIS SAME PROBLEM BUT DID NOT IN OUR STATE ALTHOUGH THE RECALL WAS DUE TO STATES WITH WEATHER LIKE SNOW, ICE, SALT, ETC WHICH CAUSED SAID ISSUE. WHY WOULDNT NEBRASKA BE INCLUDED IN THIS SINCE ITS NEBRASKA AND ITS SNOWY ALOT? LUCKILY WE WERE IN A PARKING LOT, WE WERE NOT DRIVING AT HIGH RATE OF SPEED DOWN HIGHWAY LIKE I SAW WHILE RESEARCHING THIS ONLINE WHICH A MAN WAS KILLED WHO HAD THIS HAPPEN. I HAVE FOUND THAT THIS SEEMS TO BE A VERY DANGEROUS AND TRAGIC MISTAKE MADE BY FORD AND NOW MY VAN SITS IN A PARKING LOT WITH NO WAY FOR ME TO GET IT TO A SHOP TO GET A REPAIR MADE EVEN IF I DID HAVE THE FUNDS TO DO THIS. AT LEAST I WOULD WANT MY VAN IN MY DRIVEWAY, NOT IN A GROCERY STORE PARKING LOT WITH NO MEANS OF GETTING IT HOME, BESIDES THE FACT THAT BEING A WOMAN, I WOULD HAVE KEPT DRIVING IT NOT KNOWING AND COULD HAVE BEEN IN A SERIOUS ACCIDENT SUCH AS ONES I HAVE SEEN SINCE LOOKING INTO THIS ISSUE. I HAVE TAKEN PHOTOS OF CRACKED AXEL IN REAR AND ALSO FRONT DUE TO WEATHER AND CLIMATE AND FOUND THE COURT PAPERS SAYING WHICH STATES WERE INCLUDED IN THIS RECALL, YET NEBRASKA NOT ONE OF THEM? MAKES NO SENSE. SO DO I GO AND DRIVE IT HOME ANYWAYS AND JUST HOPE WE DONT DIE IN THE PROCESS..OR DO I LET IT SIT IN A SHADY PART OF TOWN PARKING LOT FOREVER? BEING A SINGLE MOTHER OF 3, I WOULD HAVE THOUGHT FORD MIGHT SEE THE ALL THE NEWS ABOUT THIS AND HAVE DONE MORE TO PREVENT SO MANY INCIDENTS, ONE OF WHICH SOMEONE DIED. THE COURT PAPERS INDICATED THAT THEY KNEW ABOUT IT 10 YEARS BEFORE RECALL. I NOTICED THE VAN DROVE ROUGH OVER BUMPS RECENTLY, BUT THOUGHT MAYBE IT WAS SHOCKS, UNTIL I FOUND MY TIRE NOT JUST FLAT, BUT LOOKING AS IF IT WAS SLASHED IN THE PARKING LOT BECAUSE IT LITERALLY BLEW UP.

Mileage: 146,000

I AM WRITING BEFORE I ENCOUNTER A SERIOUS PROBLEM ON THE ROAD. WHILE IN FOR STATE VEHICLE INSPECTION, MY MECHANIC NOTED THAT THE REAR AXLE "REPAIR" (A REINFORCEMENT BRACKET) ON MY 2002 WINDSTAR VAN IS FAILING. IT CAN LOOK OK ON THE LIFT, BUT ONCE WEIGHT IS PUT ON THE AXLE, THE SERIOUSNESS OF THE CRACKING IS APPARENT. THE REPAIR WAS MADE BY A FORD DEALERSHIP IN 2011 UNDER RECALL 10S13. I ALREADY SPOKE WITH FORD CUSTOMER SERVICE, AND THEY SAY THERE IS NOTHING THEY CAN DO BECAUSE THE RECALL WAS COMPLETED. I AM NOW WAITING TO SEE IF THE DEALERSHIP THAT MADE THE REPAIR CAN HELP TO CORRECT THE PROBLEM THEY (FORD) HAVE ACKNOWLEDGED EXISTS, BUT WITHOUT AN ADEQUATE FIX TO DATE.

Mileage: 127,400

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH MAKING A RIGHT TURN, THERE WAS A LOUD ABNORMAL NOISE AND THE VEHICLE VEERED A LITTLE OFF COURSE WITHOUT WARNING. THE CONTACT PULLED OVER AND DISCOVERED THAT THE AXLE HAD FRACTURED AND THE DRIVER'S SIDE REAR TIRE HAD BEND INWARD. THE CONTACT MENTIONED THAT THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). HOWEVER, THE VEHICLE WAS TOWED TO THE DEALER AND WAS DIAGNOSED THAT THE REAR AXLE HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

I WAS DRIVING AND HIT A DIP IN THE ROAD. I THEN HEARD A LOAD NOISE COMING FROM THE BACK OF MY VEHICLE. I STOPPED AND LOOKED. I SAW THE REAR AXLE BEAM CRACKED IN HALF. I WAS JUST GLAD I WAS NOT ON A BUSY STREET WHEN THIS HAPPENED. I CALLED FORD AFTER I LEARNED OF A RECALL. I WAS TOLD THE RECALL WAS PERFORMED FOUR YEARS PRIOR. THE RECALL ONLY HOLDS A 12/12 WARRANTY. NOW THIS PUZZLED ME. I RETAINED A COPY OF THE RECALL. IT TURNS OUT THE MECHANIC "INSPECTS" THE BEAM AND DECIDES WHETHER THERE IS INTERNAL RUST OR NOT. ( HOW THEY SEE THIS I DON'T KNOW). IF NOT, THEY SPRAY A RUST INHIBITOR ON THE AXLE AND PLACE BRACKETS ON IT. IF RUSTED, THEY REPLACE WITH A KNOWN GOOD AXLE.THE AXLE BROKE AT THE BRACKETS INSTALLED. TO ME, ALL THIS TELLS ME IS THEY ARE PUTTING A "BAND-AID" ON A KNOWN FAILING PART. WHAT IF IT WAS A BAD FRIDAY FOR THE MECHANIC, OR WAS NOT PAYING ATTENTION ? BEING ABLE TO PUT A 12/12 WARRANTY ON AN ITEM THAT CAN CAUSE A FATALITY IS JUST WRONG. I HAVE BEEN STONE WALLED FROM SPEAKING TO ANYONE WHO CAN MAKE A DECISION ON THIS ISSUE. THE DEALER SAYS I CAN TOW IT IN ( I PAY), AND IF THEY THINK IT WILL BE COVERED, THEY WILL SEE WHAT THEY CAN DO. IF NOT, THEY WANT ME TO PAY A CHECK OUT FEE AS WELL AS THE TOW. THIS IS JUST WRONG IN SO MANY WAYS, I DON'T EVEN KNOW WHERE TO BEGIN. I AM NOW FORCED TO FIND ALTERNATE TRANSPORTATION UNTIL THIS IS RESOLVED ONE WAY OR ANOTHER. " GREAT CUSTOMER SATISFACTION ", NOT ! *TR

Mileage: 157,000

THIS COMPLAINT RELATES TO A PREVIOUS RECALL FOR FORD WINDSTAR REAR AXLE CORROSION AND BREAKING. AFTER COMING HOME FROM WORK, I NOTICED MY REAR TIRES WERE NEGATIVELY CAMBERED OVER 5 DEGREES. UPON FURTHER INSPECTION, I NOTICED MY REAR AXLE WAS BREAKING IN HALF UNDERNEATH A SUPPOSED PATCH FROM A PREVIOUS RECALL FOR THE REAR AXLE. HAD THE AXLE BROKEN TWO MINUTES EARLIER ON THE HIGHWAY, I WOULD BE IN THE HOSPITAL! MY COMPLAINT IS FOR THE SHODDY RECALL "FIX" DONE BY FORD, THIS ISSUE NEEDS TO BE RECALLED AGAIN AND FIXED CORRECTLY...UPDATED 07-08-15 *BF UPDATED 10/25/2017*CN

Mileage: 151,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR TIRES EXHIBITED UNEVEN POSITION, BENDED TO THE OPPOSITE SIDE, AND WORE PREMATURELY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED AND CAUSED THE TIRES TO MOVE OUT OF PLACE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION); HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

Mileage: 118,000

I WAS DRIVING IN TOWN WHEN I SMELLED RUBBER BURNING AND PULLED OVER. MY DRIVERS SIDE TIRE HAD TILTED IN AND MY BRAND NEW TIRE WAS RUBBING ON THE FIREWALL. TOOK IT TO GET FIXED AND THEY SAID THE REAR AXLE HAD BROKEN AND THERE WAS A RECALL SO TO TAKE IT TO FORD DEALERSHIP, WHICH WE DID. THEY WERE ALL SET TO FIX IT AND HAD ORDERED "PARTS" AND THEN CALLED BACK TO SAY FORD DECLINED TO HONOR RECALL BECAUSE THE "FIX" WAS ALREADY IN PLACE, WHICH JUST CONSISTS OF A BANDAID ON A GUSHING WOUND. TO MY UNDERSTANDING, THE RECALL WAS DUE TO A DEFECT IN DESIGN ON THE 1999 - 2003 FORD WINDSTAR AND THEY WERE CORRODING AND RUSTING THROUGH. THE SPOTS ON MY VEHICLE WHICH BROKE ARE BENEATH THE SAFETY BRACKETS THEY HAD PLACED IN 2012. THANK GOD I DIDN'T HAVE MY GRAND BABIES WITH ME AT HIGHWAY SPEED. I FEEL THAT THEIR "FIX" FOR THIS PROBLEM WAS NOT ONLY INAPPROPRIATE BUT WOEFULLY INADEQUATE AND I FEEL THEY NEED TO STAND BEHIND THEIR PRODUCTS 100%, ESPECIALLY AS LIVES MAY BE LOST DUE TO THEIR DESIGN ERROR.

Mileage: 159,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 30 MPH, THE VEHICLE AND BOTH REAR TIRES SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE AXLE NEEDED TO BE REPLACED. THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 183,082.

Mileage: 183,082

I WAS HAPPY WITH FORD TO THIS DAY. I HAVE A 2002 WINDSTAR THAT HAD ITS RECALL WORK DONE ON THE REAR AXLE 2011. LIKE EVERYONE THAT RESPONDED ABOUT THIS FIX, IT WAS A JUST TO GET YOU THROUGH TILL FORD WAS NOT RESPONSIBLE ANYMORE. I HAPPEN TO TAKE THE VAN INTO FORD FOR A COOLANT FLUSH AND THEY DISCOVERED THE CRACKED AXLE RIGHT IN THE MIDDLE ON THE SLEEVE THEY INSTALLED. THE WHEEL WAS TILTED OUT. THANK GOD IT DID NOT BREAK WHEN THE KIDS, NEW DRIVERS (I THOUGHT FORD PRODUCTS WERE SAFE WITH THEIR RECALLS) MY QUESTION TO ANYONE OUT THEIR CAN WE FILE SUIT AGAINST THIS FORM OF KNOWING NEGLIGENCE.

Mileage: 177,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE THE VEHICLE WAS PARKED, THE REAR WHEELS EXTENDED OUTWARD. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION) AND BELIEVED THE FAILURE WAS RELATED TO THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.

Mileage: 149,000

TOTAL SUDDEN LOSS OF STEERING THE CAR WENT OFF THE ROAD TOTALLY OUT OF CONTROL. NO NOTIFICATION OF RECALL SUBFRAME COLLAPSE. ENTIRE STEERING PARTS DESTROYED AND COOLANT LEAKED FROM ENGINE THIS IS INCREDIBLE THAT NO ONE WAS INJURED I WAS ABOUT TO GET ON THE HIGHWAY!!! *TR

Mileage: 102,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). WHILE DRIVING APPROXIMATELY 25 MPH OVER A BUMP IN THE ROAD, THE REAR TIRES BEGAN TO RUB UP AGAINST THE VEHICLE. THE CONTACT PULLED OVER AND DISCOVERED THAT THE REAR AXLE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE VEHICLE BEING PREVIOUSLY REPAIRED WITH REINFORCEMENT BRACKETS DUE TO THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.

Mileage: 154,000

I HAVE A BROKEN REAR AXLE, FORD SAY'S IT'S NOT UNDERANY RECALL'S. *TR

Mileage: 140,450

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). WHILE DRIVING APPROXIMATELY 10 MPH MAKING A RIGHT TURN, THERE WAS A LOUD RUBBING NOISE EMITTING FROM THE REAR DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

I HEARD A LOUD POPPING NOISE COMING FROM THE BACK OF MY VAN. TOOK IT TO THE REPAIR SHOP AND LEARNED THE REAR AXLE HAD A LARGE CRACK AND WAS ALMOST BROKEN IN HALF. FORD HAS A RECALL IN EFFECT FOR 2002 FORD WINDSTAR'S FOR AXLES THAT ARE CRACKING/BREAKING (NHTSA CAMPAIGN NUMBER: 12V195000); HOWEVER, FORD IS SAYING THAT MY VIN NUMBER IS NOT A PART OF THEIR RECALL EVEN THOUGH I HAVE A 2002 FORD WINDSTAR. I HAD THE REAR AXLE WELDED TO REPAIR THE CRACK. THIS WAS ON THE PASSENGER SIDE OF THE AXLE. I STARTED HEARING POPPING SOUNDS AGAIN, RETURNED TO THE REPAIR SHOP ONLY TO LEARN THE AXLE IS NOW BROKEN ON THE DRIVER SIDE OF THE AXLE. THIS IS A SERIOUS SITUATION AND I FEEL SINCE FORD HAS A RECALL ON THIS ISSUE THAT MY VEHICLE SHOULD BE INCLUDED. I AM AFRAID TO MAKE ANOTHER REPAIR SINCE THE AXLE MAY STILL CRACK AGAIN. PLEASE CONTACT FORD TO MAKE THEM INCLUDE ALL EFFECTED 2002 FORD WINDSTAR VEHICLES BEFORE SOMEONE GETS SERIOUSLY HURT!! *TR

Mileage: 128,987

2554 ENID AVE BROKE AND ALMOST SENT IN TO A POLE AND ONCOMING TRAFFIC I WILL NEVER EVER BUY A FORD AGAIN I'VE GOT RECALLS ON IT BUT FIXED THEM OUR SELVES BECAUSE FORD DOES NO HONOR ANYTHING BUT I HOWEVER NEVER GOT A RECALL FOR THE REAR AXLE GARAGE WE TOOK IT TO SAID ITS A RECALL AND ITS ON US NICE FORD YOU SUCK THE OLD SAYING IS TRUE FOUND ON. ROAD DEAD (FORD) F. O. R. D. *TR

Mileage: 170,000

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT HEARD A NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT NOTICED THAT THE REAR AXLE HAD FRACTURED FROM THE VEHICLE AS THE REAR DRIVER SIDE TIRE DEFLATED AND SEPARATED FROM THE WHEEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO REPLACED THE REAR DRIVER SIDE TIRE BUT DID NOT DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.

Mileage: 157,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE DROVE OVER A BUMP IN THE ROAD AND AN ABNORMAL NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE WITHOUT WARNING. THE CONTACT OBSERVED THAT THE REAR AXLE WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.

Mileage: 140,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE PULLING OUT OF A RESIDENTIAL DRIVEWAY, THE CONTACT NOTICED THAT THE REAR PASSENGER WHEEL WAS LEANING OUTWARD. AFTER INSPECTING THE VEHICLE, THE CONTACT DETERMINED THAT THE REAR AXLE HAD RUSTED AND FRACTURED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR AXLE SUDDENLY FRACTURED CAUSING DAMAGE TO THE REAR DRIVER SIDE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. AFTER CHECKING THE VIN FOR RECALLS, THE CONTACT DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V19300 (POWER TRAIN). THE FAILURE MILEAGE WAS 140,000.

Mileage: 140,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION); HOWEVER, THE CONTACT STATED THAT THE REAR AXLE WAS FRACTURED AND THE TIRE WAS RESTING AGAINST THE FRAME OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE REAR DRIVER SIDE AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 178,000. THE VIN WAS UNAVAILABLE. UPDATED 4/6/15*CN UPDATED 04/09/15*JB

Mileage: 178,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT 30 MPH, THE CONTACT NOTICED A BURNING RUBBER ODOR. IN ADDITION, THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL WAS LEANING INWARD. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE DRIVER SIDE REAR AXLE WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE FAILURE MILEAGE WAS 92,500. UPDATED 04/13/15*LJ THE CONSUMER STATED THE VEHICLE'S AXLE SUPPORT IS SUSCEPTIBLE TO RUSTING AS WELL. THE DEALERSHIP ADVISED THE ONLY WAY THEY WOULD REPAIR THE VEHICLE WOULD BE IF NHTSA ISSUED A SECOND RECALL. THE CONSUMER COMPLETED THE REPAIRS HIMSELF. UPDATED 11/12/2015 *JS

Mileage: 92,500

WHEN BRINGING MY WINDSTAR IN FOR AN ALIGNMENT IT WAS FOUND THAT THE SUBFRAME HAD ROTTED AND CRACKED NEAR THE CONTROL ARM. FORD HAD "COMPLETED" THE NECESSARY REPAIRS TO ADDRESS THIS ISSUE AND HAS STATED THAT THEY ARE NOT RESPONSIBLE FOR THE DAMAGE TO THE VEHICLE EVEN THOUGH IT WAS THE ORIGINAL REASON FOR THE RECALL. ACCORDING TO THE INFORMATION FROM THE ORIGINAL RECALL FORD WAS SUPPOSED TO REPLACE THE SUBFRAME HOWEVER SMALL BRACKETS WERE ADDED TO THE VAN INSTEAD. I DO NOT FEEL THAT THE RECALL WAS PROPERLY DONE BY FORD. *TR

Mileage: 154,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THERE WAS AN ABNORMAL NOISE AND ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TRAILING ARM NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,000.

Mileage: 156,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 177,000.

Mileage: 177,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO PERFORMED THE RECALL FOR NHTSA CAMPAIGN NUMBER: 12V195000(SUSPENSION). WITHIN TWO YEARS OR LONGER, THE FAILURE RECURRED. WHILE TRAVELING APPROXIMATELY 30 MPH, THE REAR AXLE AND THE REINFORCEMENT BRACKET FAILED. THE CONTACT STATED THAT THE REAR AXLE CRACKED. THE CONTACT HAD TO SLOWLY COAST THE VEHICLE AND PARK IT AT HIS RESIDENCE DUE TO THE COMPONENT FRACTURING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED AND THAT THEY WOULD ATTEMPT TO REUSE THE BRACKETS TO SUPPORT THE AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE SUSPENSION WAS UNSTABLE, CAUSING A STRONG VIBRATION AND NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT INDICATED THAT BURNING PLASTIC FUMES EMITTED INTO THE VEHICLE. IN ADDITION, THE CONTACT MENTIONED WENT OVER A BUMP AND THE VEHICLE WAS NOT RIDING STEADY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND UPON FURTHER INSPECTION, IT WAS NOTICED THAT THE REAR FRAME, REAR AXLE AND THE COIL SPRING FRACTURED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHO DIAGNOSED THAT THE REAR FRAME, REAR BRAKE DRUMS AND COIL SPRINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE SUSPENSION WAS UNSTABLE, CAUSING A STRONG VIBRATION AND NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT INDICATED THAT BURNING PLASTIC FUMES EMITTED INTO THE VEHICLE. IN ADDITION, THE CONTACT MENTIONED WENT OVER A BUMP AND THE VEHICLE WAS NOT RIDING STEADY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND UPON FURTHER INSPECTION, IT WAS NOTICED THAT THE REAR FRAME, REAR AXLE AND THE COIL SPRING FRACTURED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHO DIAGNOSED THAT THE REAR FRAME, REAR BRAKE DRUMS AND COIL SPRINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

SINCE I PURCHASED THIS VAN FROM STEUBEN/YATES COUNTY PRO-ACTION IN NYS WHEELS TO WORK PROGRAM, I HAVE HAD NUMEROUS PROBLEMS WITH MY FORD WINDSTAR. 1ST PROBLEM WAS WITH EMISSION CODE STATING IT NEEDED A MAP CENSOR; 2ND ISSUE WAS THE SWAY BAR BROKE (WAS REPAIRED UNDER RECALL AT FORD DEALERSHIP IN ELMIRA, NY JAN 2012). AFTER NUMEROUS COMPLAINTS TO THE CAR DEALER SHIP I PURCHASED THE WINDSTAR FROM THE GARAGE, THEIR MECHANIC REPLACED O-RINGS IN THE ENGINE TO FIX THE MAP CENSOR IN JAN 2012 AS WELL. IN FEBRUARY 2014 I INVESTED A LITTLE OVER 1,800.00 IN REPAIRS TO MY MECHANIC FOR; TUNE UP, STRUTS AND SHOCKS, BRAKES ALL AROUND, WHEEL BUSHINGS, AND A WHEEL ALIGNMENT. I KEEP THE VAN WELL MAINTAINED WITH OIL CHANGES AND LATELY MY RADIATOR IS LOOSING FLUID. I ALWAYS STOP IN WHERE I MAINTAIN IT AND THE BUSINESS IS ALWAYS TOPPING OFF THE RADIATOR FLUID AND WHEN SCHEDULED OIL CHANGES ARE DUE, I AM ALWAYS A QUART LOW ON OIL. MOST RECENT INCIDENT: I WILL BE DRIVING ALONG AND THE VAN TURNS OFF AND TURNS BACK ON WHILE DRIVING. AT NIGHT WHEN THIS WOULD HAPPEN I HAVE NO HEADLIGHTS FOR A BRIEF MOMENT BUT THAT IS STILL AN UNSAFE VAN. ALSO, I GET AN ELECTRIC SHOCKED EVERY TIME I TOUCH THE VAN AS I GET IN TO GO SOMEWHERE. ****THIS IS MY FIRST AND LAST FORD!!**** *TR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THE BRACKETS ON THE REAR AXLE WERE BEGINNING TO CRACK CAUSING THE REAR TIRES TO LEAN INWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION).THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

Mileage: 200,000

SUSPENSION:REAR:AXLE CRACKED WHERE RECALL PART WAS INSTALLED. *TR

Mileage: 200,130

WE WERE DRIVING AROUND TOWN AND WE HEARD A CLUNKING SOUND IN THE BACK OF THE VAN. WE TOOK THE VAN INTO THE SHOP WHERE THEY DISCOVERED A CRACK IN THE REAR AXLE. LUCKILY THIS DID NOT HAPPEN THE WEEK BEFORE, AS WE WERE DRIVING MANY HIGHWAY MILES OR IT COULD HAVE BEEN WORSE. THIS WAS A RECALLED PART AND IT WAS TAKEN IN AT THE TIME OF THE RECALL. TWO DIFFERENT MECHANICS IN TOWN ASSURED US THAT IT WAS NOT OUR FAULT BUT THAT IT WAS A FAULTY PART. WE TAKE GOOD CARE OF OUR CARS. WE CALLED FORD DIRECTLY THINKING THAT THEY WOULD HONOR THEIR VEHICLE AND FIX A PART THEY KNEW WOULD BREAK DOWN. THEY GAVE US THE RUN AROUND AND THEN NEVER RETURNED OUR PHONE CALLS. THIS VAN WOULD HAD MANY GOOD YEARS LEFT IN IT, NOW IT CAN NOT BE DRIVEN! *TR

Mileage: 180,000

WHILE DRIVING MY VAN I HEARD A VERY LOUD NOISE AND MY DRIVER'S SIDE TIRE IMMEDIATELY WENT FLAT. I WAS ABLE TO PULL THE VEHICLE SAFELY TO A STOP ALONG THE SIDE OF THE ROAD. I CALLED A TOW TRUCK AND HAD MY VEHICLE LOOKED AT BY THE MECHANIC WHO INFORMED ME THAT A COIL SPRING AROUND MY STRUT BROKE WHICH CAUSED MY TIRE TO BE SLICED OPEN FROM THE INSIDE OF THE TIRE. I WAS VERY LUCKY I WAS NOT GOING ANY FASTER WHEN THE SPRING BROKE AND SLICED MY TIRE OPEN. I REVIEWED ISSUES ONLINE THAT OTHER PEOPLE WERE HAVING RELATING TO MY ISSUE REGARDING THE MAKE AND MODEL OF MY VEHICLE. APPARENTLY FORD HAD A RECALL ON THE WINDSTAR COIL SPRINGS FROM A DIFFERENT YEAR OF THE FORD WINDSTAR VANS DUE TO THE VERY SAME PROBLEM WITH THE COIL SPRINGS BREAKING AND CAUSING THE TIRE TO BE PUNCTURED OR SLICED OPEN FROM THE INSIDE. I AM ALSO VERY CONCERNED AFTER READING THAT THE PART HAD TO FAIL BEFORE IT WOULD BE ADDRESSED. IT SEEMS THAT IF THERE IS A SAFETY RECALL IT SHOULD BE COMPLETED BEFORE A FAILURE OCCURS AND NOT AFTER. THIS COULD HAVE CAUSED A VERY SERIOUS ACCIDENT HAD I BEEN ON AN INTERSTATE OR EVEN IF I WERE GOING 55 MILES PER HOUR ON THE HIGHWAY. I DID CONTACT FORD MOTOR COMPANY REGARDING THIS ISSUE AND WAS TOLD THAT FORD WOULD NOT ASSIST WITH THE REPAIRS BECAUSE MY VEHICLE WAS NOT RECALLED FOR THIS ISSUE. I OWN TWO FORD VEHICLES AND I COULD NOT BELIEVE THAT MY ISSUE WAS NOT OF A CONCERN TO FORD. I PROBABLY WILL NOT BUY ANOTHER FORD BECAUSE OF THIS. MY FAMILY'S SAFETY HAS TO COME FIRST AND I AM NOT CONVINCED WE WILL BE SAFE IF THE COMPANY WON'T ADDRESS THESE TYPES OF SAFETY ISSUES. *TR

Mileage: 167,300

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE REVERSING, A LOUD ABNORMAL NOISE WAS COMING FROM THE REAR OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE REAR AXLE WAS FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO CONFIRMED THAT THE AXLE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE FAILURE MILEAGE WAS 155,000.

Mileage: 155,000

THE SUB FRAME MOUNTS BROKE DISCONNECTING THE STEERING LOSING CONTROL. WE DRIFTED ACROSS THE INTERSECTION AND STOPPED THE VEHICLE AS FAR OFF THE ROAD AS POSSIBLE WITH THE BACK END STILL IN A LANE. *JS

Mileage: 179,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REAR AXLE FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THE REAR AXLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,722 AND THE CURRENT MILEAGE WAS 113,762.

Mileage: 113,722

FORD FOUND THAT THE REAR AXLE HAD A HOLE IN IT CAUSING THE AXLE TO SHIFT TO THE RIGHT. RECALL WORK WAS DONE A FEW YEARS AGO. THEY SAID IT WAS MY FAULT AND WOULD NOT PAY. ABS AND TRACTION CONTROL LIGHT COME ON HOWEVER RESET WHEN RESTARTED. AS OF TODAY THEY DON'T GO OFF. *TR

Mileage: 82,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR AXLE FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION) BUT THE DEALER ONLY HAD PLACED A SEALANT AS A REMEDY. THE CONTACT FELT THAT THE DEALER SHOULD HAD INSTALLED REAR AXLE REINFORCEMENT BRACKETS TO SUPPORT THE REAR AXLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD SQUEAKING NOISE WAS EMITTED OUTSIDE THE VEHICLE AND IMMEDIATELY AFTER THERE WAS A STRONG SMELL OF BURNING RUBBER RELEASED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE REAR AXLE FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THIS DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

Mileage: 118,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION) AND RECEIVED THE RECALL REPAIR. THE CONTACT WAS DRIVING AND THE LEFT REAR AXLE FRACTURED AND BROKE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND TO BE REPAIRED. THE CONTACT HAD BEEN WAITING FOR LONGER THAN TWO WEEKS FOR THE DEALER TO SCHEDULE AN APPOINTMENT AND REPAIR THE VEHICLE. THE VEHICLE WAS TO BE REPAIRED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

REAR AXEL BROKE. THERE HAS BEEN A RECALL ON THIS PART OF THE MODEL VAN. I DID TAKE MY VAN IN TO THE "FIX" 10/2011. THE "FIX" DID NOT WORK. LUCKILY, I WAS IN TOWN DOING ERRANDS BY MYSELF WHEN THIS HAPPENED. *TR

Mileage: 118,000

I LOST CONTROL ON THE HIGHWAY I WAS DRIVING I HIT A POTHOLE AND MY CAR WHEN ITS OWN WAY I WAS COMING HOME FROM THE HOSPITAL FROM JUST GIVING BIRTH TWO DAY EARLIER AND I KEPT HEARING A WEIRD NOISE SO I TOOK MY CAR TO THE SHOP AND THEY SAID IT WAS THE LOWER CONTROL ARM. *TR

Mileage: 119,000

REAR AXLE COMPLETE FRACTURE SEPARATION ON DRIVERS SIDE LAST NIGHT 6/4/14 ON MY FORD WINDSTAR LIMITED EDITION, 2002. FORD DEALER DID INSPECTION 3 1/2 YEARS AGO AS PER RECALL 10S13. IT PASSED INSPECTION ACCORDING TO THEM (NO CRACKS). 6 MONTHS LATER, THEY COMPLETED THE RECALL PROCEDURE BY REINFORCING THE AXLE IN TWO PLACES (ACCORDING TO MANUFACTURE'S RECOMMENDATION AS PER DEALER). VEHICLE WAS TOWED BACK TO DEALER WHO INSPECTED IT AND SENT PHOTOS TO FORD MANUFACTURER. FORD REFUSES TO COVER THE COST (AS PER THE DEALER) BECAUSE RECALL WORK WAS DONE AND VEHICLE IS TOO OLD. I CALLED FORD MANUFACTURER TO OBJECT AND ASK FOR RECONSIDERATION. REP WHO ANSWERED CANNOT GO AGAINST DECISION. I ASKED TO SPEAK TO A SUPERVISOR. HE SAID ONE WILL CONTACT ME WITHIN 2 HOURS. I RECEIVED NO CALL AS YET. *TR

Mileage: 106,770

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE REAR AXLE FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 80,000.

Mileage: 80,000

AFTER DRIVING APPROXIMATELY 60 MILES ON RT 95 THROUGH BOSTON MA TO VISIT FAMILY - I NOTICED THAT THE CAR WAS DRIVING ERRATIC, I WRONGLY ATTRIBUTED IT TO IT BEING A WINDY DAY - WHEN WE ARRIVED HOME WE CHECKED THE CAR FOR POSSIBLE PROBLEM - THAT IS WHEN MY WIFE NOTICED THAT THE REAR TIRES WERE LEANING INWARD - I SLID UNDER THE REAR OF THE CAR AND NOTED THAT THE REAR AXLE HAD CRACKED - USING MY WIFE'S CAR I WENT TO THE FORD GARAGE AND EXPLAINED THE PROBLEM - THE SERVICE MANAGER ASKED ME TO BRING IT IN AND THEY WOULD EVALUATE THE PROBLEM. AFTER LOOKING AT THE CAR THEY TOLD ME IT WAS UNSAFE TO DRIVE AS A RESULT OF A CRACKED AXLE - BY THIS TIME I HAD DONE A LITTLE RESEARCH ON THE INTERNET AND FOUND THAT FORD HAD RECALLED THAT PARTICULAR CAR FOR A CRACKED AXLE - I TOLD THE SERVICE MANAGER ABOUT THE RECALL - HE STATED THAT THERE WAS NO SUCH RECALL - I THEN RETURNED HOME AND EMAILED THE SERVICE MANAGER A COPY OF THE FORD CORPORATION RECALL SAFETY NOTICE 10S13 - THEY CONTACTED ME THE NEXT DAY AND TOLD ME THAT THE WARRANTY (WINDSTAR SAFETY RECALL 10S13) WOULD COVER THE PART BUT NOT THE LABOR BECAUSE FORD CORPORATION HAD ALREADY FIXED MY CAR UNDER THAT PARTICULAR RECALL - AND THEY WERE DOING A GOOD WILL GESTURE BY PAYING FOR THE PART. THE BILL FOR THE LABOR WAS $450.00. PLUS A LONER CAR WAS REFUSED AS THE CAR WAS BEING REPAIRED. THE LAST PARAGRAPH OF THE (WINDSTAR SAFETY RECALL 10S13) STATES - FORD DEALERS AT NO CHARGE TO CUSTOMERS WILL REINFORCE THE AXLES OF THE AFFECTED VEHICLES AS PARTS ARE AVAILABLE. IF IT IS DETERMINED THE AXLE CAN'T BE REINFORCED, IT WILL BE REPLACED AS SOON AS PARTS ARE AVAILABLE. FORD WILL PROVIDE FOR RENTAL VEHICLES FOR CUSTOMERS UNTIL THE REAR AXLE OF THEIR VEHICLE HAS BEEN REPLACED. I DON'T KNOW WHERE ELSE TO TURN - I WAS HOPING YOUR ORGANIZATION COULD SEND A NOTICE TO HAMPTON FORD HYUNDAI IN NORTH HAMPTON NH AND ASK THEM TO HONOR THE RECALL...UPDATED 06/04/2014 *BF THE CONSUMER STATED THE BRACKETS WERE NOT INSTALLED PROPERLY. THE MANUFACTURER OFFERED TO PAY FOR THE AXLE AND SUGGESTED THE DE

Mileage: 208,473

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SHE HARD A LOUD POPPING NOISE. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, WHO STATED THAT THE AXLE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.

Mileage: 111,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING SEIZED. THE FAILURE WAS RECURRING. THE VEHICLE ALSO SHOOK VIOLENTLY AND BECAME UNSTABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE TO MAKE THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V195000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 178,000.

Mileage: 178,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE WHILE TRAVELING VARIOUS SPEEDS, THE REAR AXLE FAILED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER 10V385000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE ODOR OF BURNING RUBBER WAS PRESENT. THE CONTACT DISCOVERED THAT THE REAR AXLE HAD FRACTURED THROUGH THE REINFORCEMENT BRACKET AND DAMAGED THE REAR DRIVER'S SIDE TIRE. THE VEHICLE WAS DIAGNOSED BY THE DEALER BUT NOT REPAIRED. THE CONTACT STATED THAT IN OCTOBER 2010 A REINFORCEMENT BRACKET WAS INSTALLED ON THE REAR AXLE OF THE VEHICLE IN RESPONSE TO NHTSA CAMPAIGN NUMBER 12V195000(SUSPENSION) BUT THE DEFECT STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 92,000.

Mileage: 92,000

THE REAR AXLE BEAM CRACKED COMPLETELY AND FELL TO THE GROUND CAUSING ME TO LOSE CONTROL. I THEN MOVED IT OUT OF THE FLOW OF TRAFFIC AND NOTICED THE LEFT REAR TIRE WAS RUBBING UP AGAINST THE INNER WELL. UNFORTUNATELY I WAS 60 MILES FROM HOME AND HAD TO HAVE IT TOWED BACK TO MY HOUSE. IN LOST A DAYS WORK DUE TO THE DAMAGE. I HAVE OWNED THE VEHICLE SINCE 11/2011 AND I PURCHASED IT WITH 79006 MILES. *TR

Mileage: 113,249

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE REAR DRIVER'S SIDE TIRE BLEW SHORTLY AFTER THE RECALL REPAIR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, WHO STATED THAT THE AXLE WAS FRACTURED. THE MECHANIC REPLACED THE AXLE SHAFT, BREAK HOSE LOCK CLIPS, THE WHEEL, REAR BRAKE HOSE AND THE REAR SHOCKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Mileage: 140,000

DRIVEN HEARD A SNAP STOP AND LOOK IT WAS REAR AXEL CRACKED. *TR

Mileage: 123,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE REAR OR THE VEHICLE COLLAPSED. THE CONTACT ALSO MENTIONED THAT THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHO INFORMED THE CONTACT THAT THE REAR AXLE HAD FRACTURED DUE TO RUST AND THE ABS MASTER RELAY SENSOR HAD MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.

Mileage: 140,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, SHE WAS ALERTED THAT BOTH REAR WHEELS WERE SLIGHTLY TURNED INWARD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE REAR AXLE WAS FRACTURED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER:12V195000 (SUSPENSION) IN 2012. THE REMEDY REPAIR FAILED TO CORRECT THE PROBLEM. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.

Mileage: 70,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE HEARD A LOUD NOISE AS THE VEHICLE BEGAN TO BOUNCE AND ROLL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE AXLE WOULD NEED TO BE REPLACED. TWO YEARS PRIOR, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN RECENTLY REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 161,000.

Mileage: 161,000

MY PARENTS HAD RECALL 11S16 PERFORMED ON THEIR WINDSTAR ON MARCH 20TH 2012. A VIBRATION HAD BEEN FELT SINCE JAN OF 2013. THEY HAD NEW TIRES INSTALLED AND BALANCED. PROBLEM PERSISTED. I REMOVED BOTH FRONT RIMS AND INSPECTED SUSPENSION. PASSENGER SIDE LOWER CONTROL ARM NUT MISSING FROM BOLT. GRADE 10.9 METRIC BOLT LOOSE AND PARTIALLY BACKED OUT, UNBELIEVABLY, WASHER STILL SITTING ON FRAME. INSPECTED DRIVERS SIDE OF VEHICLE AND PROBLEM BECOMES APPARENT. MULTIPLE WASHERS ARE STACKED UNDER HEAD OF BOLT AND UNDER NUT MAKING FULL THREAD ENGAGEMENT IMPOSSIBLE. MULTIPLE PHONE CALLS TO FORD AND DEALERSHIP. THE DEALERSHIP IS ADAMANT THAT INSTRUCTIONS STIPULATE "MULTIPLE SHIMS" MUST BE USED, "UP TO SIX DEPENDING". A "GAUGE" IS USED DURING THE INSTALL PROCESS. I REQUEST A COPY OF INSTALLATION INSTRUCTIONS BUT DEALERSHIP SAYS THEY DON'T HAVE ANY. I REQUEST THE SAME FROM CORPORATE FORD BUT THEY DON'T HAVE ANY??!!?? HOW DOES FORD PERFORM THE REPAIRS FROM "INSTRUCTIONS STIPULATING" AND USE "UP TO SIX SHIMS" AND THEN "GAUGE" IF THEY DO NOT POSSESS INSTRUCTIONS??!!?? POSSIBLE FIXES: REMOVE WASHER FROM UNDER THE HEAD OF THE BOLT BUT STILL USE THE ONE UNDER THE NUT, USE A LOWER HEIGHT NUT, USE A LONGER BOLT. ALL POSSIBLE FIXES MAKE THE REPAIR MUCH SAFER. FORD REFUSES ALL SUGGESTIONS AND PUTS MY FAMILY BACK ON THE ROAD AND AT RISK. MULTIPLE PHOTOS OF PROPERLY REPAIRED CONTROL ARM KITS ARE ON THE INTERNET AND ALL SHOW PROPER THREAD ENGAGEMENT OF THE NUT ON THE BOLT. TO KEEP MY FAMILY SAFE SHOULD I DO THE REPAIRS MYSELF OR DO I PUT MYSELF AT LEGAL RISK? *JB

Mileage: 130,000

WE WERE SLOWING TO PULL UP TO OUR HOME. WE WERE DRIVING ABOUT 10 MPH. ABOUT 70 FEET FROM OUR HOME. IT SOUNDED LIKE THERE WAS A FLAT TIRE WITH RUBBING AND BUMPING NOISES. WE PARKED ON THE STREET IN FRONT OF OUR HOME. UPON INSPECTING THE VEHICLE, THE TIRES WERE INTACT. THE TIRES ARE BOWING IN. WE LOOKED UNDER THE REAR OF THE CAR. WE SAW A LARGE CRACK OF THE REAR AXLE CLOSER TO THE DRIVER'S SIDE OF THE CAR. FORD RECALLED THE REAR AXLE FOR THIS VERY REASON 3 YEARS AGO DUE TO CORROSION CAUSED BY YEARS OF EXPOSURE TO SALTED ROADS. FORD PERFORMED THE RECALL WORK BY PLACING A BRACKET ON THE AXLE. THE BRAKE ON OUR AXLE OCCURRED UNDER THE BRACKET. FORD IS NOT ASSUMING RESPONSIBILITY EVEN THOUGH THE SUPPORTS THEY PLACED ON THE AXLE FAILED TO DO THEIR JOB. THERE ARE OTHER COMPLAINTS THIS YEAR FOR THIS SAME PROBLEM. THE BIG DIFFERENCE BETWEEN ALL THE BROKEN AXLES THIS YEAR WERE THE SPEED OF THE VEHICLES AND TYPE ROADS THEY WERE TRAVELING ON. I BELIEVE THAT THERE MORE OUT THERE THAT HAVE HAD THIS SAME PROBLEM THAT HAVE NOT BEEN REPORTED TO THIS WEBSITE YET. I ALSO BELIEVE THAT MORE AXLES THAT HAVE ALREADY RECEIVED THE RECALL FIX ARE GOING TO FIND THEIR AXLES BREAKING IN THE NEAR FUTURE AS WELL. AS FOR NOW THE RECALL OF THESE AXLES, FORD HAS CLOSED THE CASE UNTIL FORCED TO REOPEN THE RECALL. FORD SHOULD REPLACE THE ENTIRE AXLE ON ALL THE WINDSTARS THAT WERE UNDER THE ORIGINAL RECALL. *TR

Mileage: 184,741

REAR AXLE BROKE IN HALF AS I WAS TURNING A CORNER AT VERY LOW SPEED, CAUSING TO LOOSE CONTROL OF VEHICLE AND RUN OFF ROAD. *TR

Mileage: 200,000

2002 FORD WINDSTAR AXLE REPAIR FAILED. GOLF MILL FORD IN NILES, IL REPAIRED MY FORD WINDSTAR IN LATE 2010 AFTER INSPECTING IT. GOLF MILL DECIDED TO PATCH AND NOT REPLACE THE AXLE. ON JULY 6 THE TIRE KICKED OUT AND STARTED TO SLIDE IN PATCH BRACKET. I CALLED FORD AND THEY INSTRUCTED ME TO TAKE TO ORIGINAL DEALER WHO DONE REPAIRED AND TO KEEP ALL RECEIPTS FOR WORK DONE FOR POSSIBLE REIMBURSEMENT. DEALER LOOKED AT AXLE AND SAID THEY HAVE HAD SIMILAR FIELD PROBLEMS AND FORD HAS BEEN REPLACING THE AXLE AND REPAIRED HAD INTERNAL CODE STATING THEY AXLE REPAIR DID NOT "EXPIRE". WHEN THE REPAIR REQUEST WAS SUBMITTED TO FORD FOR AUTHORIZATION, FORD DECLINED. THE SERVICE MANAGER WAS SHOCKED AND I WAS TOLD THAT FORD SAID THE PROGRAM WAS DECLINED FOR THE PROGRAM MET ITS OBLIGATION AND I WAS TOLD TO KEEP THE RECEIPT FOR IT WOULD BE NECESSARY FOR FUTURE REIMBURSEMENTS. GOLF MILL FORD IN NILES, IL MADE THE REPAIR AND "GOOD DEAL" LABOR RATE TO ASSIST IN THE BILL AND FOR THIS I THANK THEM. HOWEVER, I AM SHOCKED THE FORD IS AWARE OF FIELD FAILURES IN A POORLY DESIGNED FIELD FIX AND HAS CHOSEN NOT TO PROPERLY REMEDY THE FIRST ATTEMPT AT A FIX. I HAVE PICTURES IF NECESSARY! *TR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE SQUEAKED WHILE COMPLETING A TURN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 167,000. *TR

Mileage: 167,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE REAR AXLE FRACTURED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE ONTO THE ROAD SHOULDER AND DROVE THE VEHICLE INTO A DITCH FOR SAFETY. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHO REPLACED THE REAR AXLE. THE CONTACT ALSO STATED THAT THE FRACTURED AXLE CAUSED DAMAGE TO THE AIR CONDITIONING LINE, SPEEDOMETER AND CRUISE CONTROL SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 204,000. KMJ

Mileage: 204,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED HIS VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). AFTER THE RECALL REPAIR WAS PERFORMED, THE REAR DRIVER'S SIDE TIRE WAS BANGING AGAINST THE FRAME. ADDITIONALLY, THE STEERING WHEEL WAS DIFFICULT TO CONTROL. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE MECHANIC NOTICED A CRACK IN THE BRACKET THAT WAS INSTALLED UNDER THE RECALL AND THE AXLE HAD SHIFTED OUT OF THE BRACKET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 223,080. *TR

Mileage: 223,080

DRIVING 20MPH DOWN A ROAD AND NOTICED A LOAD NOISE. GOT OUT OF THE CAR AND SAW THE TIRE INWARD, LOOKED UNDERNEATH AND SAW THE REAR AXLE WAS CRACKED. TOOK IT IN FOR THE RECALL IN 11-10 AND THE DEALERSHIP COATED IT. *TR

Mileage: 133,100

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, HE HEARD A LOUD BANG. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT BOTH REAR TIRES WERE TILTED INWARD. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE AXLE HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 133,000. THE VIN WAS UNAVAILABLE.

Mileage: 133,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE HEARD SEVERAL POPPING NOISES AND THEN THE REAR WHEELS WOBBLED. AFTER PARKING THE VEHICLE AT HIS HOME, HE NOTICED THAT THE REAR AXLE HAD FRACTURED. THE CONTACT WAS INFORMED OF A RECALL FOR NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED BUT STATED THE VIN WAS NOT PART OF A RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 138,800. UPDATED 5/15/13 *CN THE CONSUMER STATED THIS VEHICLE CAN NOT BE DRIVEN. IT SHOULD HAVE BEEN INCLUDED IN THE RECALL. UPDATED 05/28/2013 *JS

Mileage: 138,800

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE FRONT PASSENGER SIDE WHEEL BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE BOLT THAT CONNECTS THE LOWER CONTROL ARM TO THE FRONT END CRADLE HAD BECOME RUSTED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 12V194000 (SUSPENSION). THE DEALER WAS NOTIFIED AND STATED THAT THE RECALL REPAIR HAD ALREADY BEEN DONE TWO YEARS PRIOR. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 74,000. UPDATED 04/09/13*LJ THE CONSUMER STATED FORD MOTOR COMPANY, DID NOT REPAIR THE VEHICLE THE CORRECT WAY. THE CONSUMER STATED THE VEHICLE FIXED THE VEHICLE IN A CHEAP AND QUICK MANNER. THE CONSUMER BELIEVED THE FRONT END AND LOWER CONTROL ARM SHOULD HAVE BEEN REPLACED, INSTEAD OF ADDING BRACKETS. THE LEFT FRONT WHEEL WAS NOT CONNECTED TO THE VEHICLE. THE CONSUMER WAS INFORMED THE FRONT END CRADLE WAS COMPLETELY RUSTED THROUGH AND SHOULD HAVE BEEN REPLACED.

Mileage: 74,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V195000 (SUSPENSION). AFTER THE RECALL REPAIR WAS PERFORMED WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, THE DRIVER HEARD A LOUD SCRAPPING FROM THE VEHICLE. ADDITIONALLY, THERE WAS SMOKE COMING FROM UNDER THE VEHICLE AS THE STEERING WHEEL BEGAN TO JERK AND SHIFT ABNORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

Mileage: 180,000

I WAS DRIVING DOWN THE ROAD WHEN I NOTICED MY 2002 FORD WINDSTAR WAS SWAYING LIKE IT DID THE FIRST TIME WHEN THE AXLE BROKE AND IT WAS REPLACED AND THEN THAT ONE WAS REINFORCED. I STOPPED AND LOOKED UNDER THE REAR-END AND SAW WHAT LOOKED LIKE A CRACK OR BREAK, MAYBE TWO ON THE RIGHT SIDE OR DRIVERS SIDE OF THE AXLE. I IMMEDIATELY TOOK THE VEHICLE TO THE FORD DEALERSHIP FOR INSPECTION AND WAS TOLD MY AXLE WAS BROKEN. SO NOW THE ORIGINAL AXLE BROKE AND WAS REPLACED. THAT AXLE WAS REINFORCED, AND NOW HAS ALSO BROKEN. SOMETHING NEEDS TO BE DONE. *TR

Mileage: 202,101

I HAD MY FRONT TIRE REPLACED AND THE MAN THAT CHANGED IT TOLD ME THAT I NEED AN ALIGNMENT BECAUSE OF THE WAY MY TIRE WORE OUT. ABOUT 3 WEEKS LATER, WHEN I HAD THE MONEY, I TOOK MY CAR TO GET AN ALIGNMENT AND THE CAR SHOP CALLED AND SAID THAT BOTH OF MY TIRE RODS NEEDED TO BE REPLACED BEFORE AN ALIGNMENT WAS COMPLETED. I'VE HAD THE CAR FOR LESS THAN 2 YEARS AND ALTHOUGH IT IS AN OLDER VEHICLE, THE TIRE RODS SHOULD HAVE LASTED LONGER THAN THAT (IF PROPERLY CHECKED). MY STEERING SHAKES HORRIBLY FROM SIDE TO SIDE AT VARIOUS SPEEDS AND OFTEN TIMES MY ABS/TRAC OFF LIGHTS COME ON AND WON'T GOT OFF. I AM STILL ABLE TO USE MY BRAKES THOUGH. I AM NOT SURE WHY THAT LIGHT COMES ON. *TR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V194000 (SUSPENSION:FRONT:CONTROL ARM) AND WAS REPAIRED. AFTER THE REPAIRS, THE CONTACT NOTICED A CLUNKING NOISE EXHIBITED FROM THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THERE WAS WATER DRIPPING FROM THE AIR CONDITIONER LINE WHERE THE ORIGINAL CORROSION OCCURRED ON THE SUB FRAME, WHICH CORRODED THE COMPONENT THAT WAS ADDED UNDER THE RECALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN THEN ADVISED THAT THE SUB FRAME WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

I HAVE A BAD VIBRATION WHEN IM GOIN ON THE HIGHWAY AND WHEN I HIT BUMPS IT MAKES A CLUNKING SOUND AND WHEN I TURN AND MAKES A NOISE. *TR

Mileage: 105,000

THE ANTILOCK BRAKE SYSTEM LIGHT AS WELL AS THE TRACTION CONTROL LIGHTS KEEP COMING ON. GARAGE CAN'T TELL THE EXACT CAUSE. THE BOOSTER ARM BUSTED, KEEPING THE BRAKES ENGAGED AS DRIVEN. THE BOOSTER ARM WAS REPLACED AND THE LIGHTS ARE STILL ON. I RESET IT, AND THEY REAPPEAR AFTER A SHORT TIME. I NOW SMELL THE BRAKES WHEN APPLIED. I'VE HAD ENGINE REPLACED AT 101,000 MILES, TWO TRANSMISSIONS, MULTIPLE BRAKE JOBS, REAR AXLE REPAIRED, FRONT AXLE REPAIRED, FRONT TIE RODS REPAIRED. THE ALIGNMENT ON MY VEHICLE COULD ONLY BE PARTIALLY COMPLETED.... TOE, AND ANOTHER ALIGNMENT DONE, BUT THE COMPLETE ALIGNMENT WOULD NEED A HOLE DRILLED IN THE FRAME AND A BOLT MOVED OVER - BAD DESIGN BY FORD. I'VE ALSO HAD TO HAVE THE OXYGEN SENSOR REPLACED AT MY OWN EXPENSE. THE VEHICLE IS A TICKING TIME BOMB, PIECE OF CRAP. *TR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT WAS TRAVELING 65 MPH WHEN THE BRAKES WERE DEPRESSED AND STEERING FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVER SIDE FRONT AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 179,000.

Mileage: 160,000

AT TIMES WHEN IS COL,D THE ABS AND BRAKE LIGHT IS OFF WHILE DRIVING, WHEN IT GETS HOT THE ABS AND BRAKE LIGHT TURNS ON AND THE ABS FAILS TO WORK. CODE C1185 ABS POWER RELAY OUTPUT CIRCUIT FAILURE. I GOT TO A STOP SIGN AND THE ROAD WAS WET AND THE VAN SKIDDED , THE ABS DID NOT WORK. NO ONE WAS HURT AND I HAVE SEEN ALL THE COMPLAINTS THAT FORD OWNERS ARE HAVING. I DON'T KNOW IF MY 2002 FORD WINDSTAR HAD ALL THE OTHER RECALLS DONE, LIKE THE BRAKE PRESSURE DIFFERENTIAL DEACTIVATION SWITCH (SCDS) AND THE REAR FRAME WELDS THAT ARE BREAKING UP ON THE CHASSIS OF MANY FORD OWNERS. I WOULD LIKE TO VERIFY WHAT HAS BEEN DONE TO MY FORD WINDSTAR THAT I BOUGHT TWO MONTHS AGO. I JUST HAD THE INNER AND OUTER TIE ROD ENDS DONE ALONG WITH THE SWAY BAR LINKS AT THE FRONT SUSPENSION.

Mileage: 150,000

TO WHOM IT MAY CONCERN, I AM SERIOUSLY CONCERNED ABOUT THIS VEHICLE AND THE WAY I AM TREATED BY FORD MOTORS. THE CAR SUDDENLY WHILE DRIVING ON HIGHWAY CAME TO A COMPLETE STOP AND ALMOST FLIPPED. THANK GOD THAT INJURIES WERE NOT THAT SERIOUS BUT THE CAR IS NOW TOTAL LOSS. AFTER TAKING THE CAR TO PRIVATE MECHANICS, IT WAS DETERMINED THAT SUBFRAME BROKE AND THE AXLES, CONTROL ARMS ALL BROKE. IT WAS THEN DISCOVERED THAT THIS WAS PART OF A RECALL. CAR WAS TOWED TO FORD MOTORS DEALERSHIP. A REQUEST HAS BEEN MADE TO PROVIDE ME WITH SAFETY REPORT ON THE VEHICLE. FORD AND ITS DEALERSHIP FORCED ME OUT OF THEIR DEALERSHIP AND KICKED ME OUT. THE CAR IS THEIR FOR MONTHS AND I HAVE BEEN SENDING FORD ONLINE MESSAGES VIA EMAIL AND PHONE BUT THEY ARE NOT WILLING TO BUY THE CAR OR GIVE ME ITS VALUE NOR FIX THE CAR. I HAVE BEEN WITHOUT A CAR FOR MORE THAN 4 MONTHS NOW AND FORD IS NOT DOING THE LEAST TO EVEN TRADE THE CAR FOR ANOTHER ONE. I AM SERIOUSLY DISAPPOINTED. *TR

Mileage: 105,000

MY GIRLFRIEND WAS DRIVING THE CAR AND WITH NO WARNING THE REAR AXLE JUST SNAPPED IN HALF. FORD SAYS IT WAS FIXED BY THE PREVIOUS OWNER AND THAT THE RECALL HAD EXPIRED AND NOW I WILL HAVE TO PAY OUT OF POCKET. WELL IF IT WAS REINFORCED AND STILL SNAPPED I BELIEVE THE WORK WAS NOT DONE PROPERLY AND FORD SHOULD BE RESPONSIBLE. SHE COULD HAVE BEEN SERIOUSLY INJURED. *TR

Mileage: 104,000

THE FRONT DRIVER SIDE SPRING BROKE IN TWO PIECES. DUE TO THE WEIGHT OF THE VEHICLE THE STABILIZER BAR ENDED UP GETTING BENT. ALSO, BECAUSE OF THE SHARP EDGE WHERE THE SPRING BROKE IT CUT THE FRONT BRAKE LINE. I'M GRATEFUL THAT IT OCCURRED OVERNIGHT TO WHERE MY FAMILY AND I WEREN'T DRIVING IT. *TR

Mileage: 175,000

THE VAN WAS PARKED IN A PARKING LOT, I WAS IN THE VEHICLE AT THE TIME. A NOISY METAL BRAKING SOUND & MOVEMENT OF THE VAN, MADE ME THINK I WAS HIT BY ANOTHER CAR, BUT NO ONE WAS AROUND. THE FRONT LEFT COIL SPRING BROKE, IN MORE THAN 1 PLACE. I HAD 15 MINUTES BEFORE BEEN ON A BUSY HIGHWAY IN A LOT OF TRAFFIC, I AM JUST GLAD NOTHING HAPPENED THEN. ON THE 1998 FORD WINDSTAR, I KNOW THERE WAS A RECALL FOR THE SAME PROBLEM. THE 2002 FORD WINDSTAR HAS HAD 2 OTHER RECALLS, IN REGARDS TO CORROSION PROBLEMS, ON BACK AXLE & FRONT FRAME. *TR

Mileage: 132,500

WHILE DRIVING APPROXIMATELY 30 MPH THE DRIVERS SIDE FRONT COIL SPRING BROKE IN TWO AND CAUSED THE TIRE TO BLOW OUT. *TR

Mileage: 150,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE EXAMINING THE VEHICLE, THE CONTACT NOTICED RUST ALONG THE FILLER PIPE ON THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CONTACT WAS NOT INFORMED WHAT WAS CAUSING THE FAILURE AND THE VEHICLE WAS NOT SERVICED. IN ADDITION, WHILE TRAVELING 30 MPH, THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE WOULD BEGIN TO SWAY LEFT TO RIGHT. MOMENTS LATER, THE REAR OF THE VEHICLE HAD ALSO BEGUN TO SWAY FROM LEFT TO RIGHT. THE CONTACT EXAMINED THE VEHICLE AND DISCOVERED THAT THE FRONT TORSION BARS WERE HANGING OFF OF THE VEHICLE AND THE REAR AXLE WAS PARTIALLY SEPARATE. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER NOR REPAIRED. THE CURRENT MILEAGE WAS 100,000 AND THE FAILURE MILEAGE WAS 65,000.

Mileage: 65,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE CRACKED WHILE DRIVING 25 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 180,000.

Mileage: 180,000

2002 FORD WNDSTAR. COURTESY COPY OF A LETTER FROM THE OFFICE OF THE CONNECTICUT ATTORNEY GENERAL TO FORD MOTOR CORPORATION RE A CONSUMER COMPLAINT. *KB THE CONSUMER TOOK THE VEHICLE FOR AN OIL AN CHANGE AND REPAIRS DUE TO RECALLS. THE CONSUMER WAS INFORMED THAT THE RIGHT COIL SPRING WAS BROKEN AND IT WOULD COST $688 TO REPAIR. THE CONSUMER STATED SHE DID SOME RESEARCH ONLINE AND DISCOVERED A RECALL HAD BEEN ISSUED FOR BROKEN COIL SPRINGS FOR PRIOR YEAR FORD WINDSTAR'S. *JB

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING 5 MPH THERE WAS A LOUD RUBBING NOISE ON THE PASSENGER SIDE OF THE VEHICLE. AFTER INSPECTING THE TIRE HE NOTICED THE COIL SPRING WAS RUBBING AND WEARING DOWN THE TIRES. THE TIRE WAS NOT PUNCTURED AND HE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT AN INCIDENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED; YET, THEY OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 70302.

Mileage: 70,302

FRONT RIGHT COIL SPRING BROKEN AND LEFT SIDE SHOW FATIGUE IN SAME AREA. VEHICLE HAD OTHER RECALLS DUE TO HIGH-CORROSION AREAS. *TR

Mileage: 133,540

DRIVING DOWN HIGHWAY,HAD TO SWERVE FOR ANIMAL,VAN STARTED TO SWAY BACK N FORTH,HEARD METAL SCRAPING GROUND,GOT OUT LOOKED TO SEE REAR SWAY BAR HANGING DOWN. THE BAR HAD ROTTED OUT OF FRAME...IS THIS ONE OF THE COMPONENTS COVERED IN THE MULTIPLE RECALLS OF THE SUSPENSION AND ALL THE PROBLEMS RELATED TO THEM...THANKS *TR

Mileage: 163,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE THE VEHICLE WAS PARKED AT THE DEALERSHIP TO BE REPAIRED, THE TECHNICIANS STATED THE REAR AXLE WAS COVERED WITH RUST, FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY) THAT COULD BE RELATED TO THE FAILURE. THE MANUFACTURER STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 122,390. UPDATED 09/27/11 *BF UPDATED 2/10/12 *CN

Mileage: 122,390

FORD MOTOR COMPANY MAIN TOPIC: VEHICLESERVICEISSUES YOUR INQUIRY: MY VEHICLE WAS RECALLED FOR A REPAIR. I TOOK MY FORD WINDSTAR TO BOB MACXEY DEALERSHIP ON 06/03/2011 FOR RECALL SERVICE. WHEN I TOOK MY VAN IN , IT RAN SMOOTH , I JUST HAD AN AUTO STARTER PUT ON THE VAN THIS WINTER AND YOU COULDN'T EVEN TELL WHEN THE VAN WAS ON. I WENT TO PICK THE VAN UP AND WAS TOLD I WOULD HAVE TO LEAVE IT OVERNIGHT TO SEAL/GLUE. I WAS TOLD THEY DIDN'T HAVE A LOANER SO I HAD TO PAY MY SUPERVISOR TO PICK ME AND MY KIDS UP FROM SCHOOL. WHEN I PICKED THE VAN UP IT WAS RIDING VERY ROUGH AND LOUD. THIS IS THE VAN MY WIFE AND CHILDREN USE EVERYDAY, NOW IT SOUNDS LIKE A TRUCK AND IT IS SHAKING AND VIBRATING MORE. I TOOK THE VAN BACK AND SPOKE WITH THE MANAGER WAYNE DALLWEIN. HE TOLD ME I WAS LUCK IT DIDN'T SOUND WORSE THAN THAT BECAUSE IT WAS AN OLD VAN. I EXPLAINED TO HIM THE VAN WAS NOT LIKE THAT WHEN I BROUGHT IT IN. HE INSIST THERE WAS NOTHING MORE HE COULD DO. THIS IS THE WORST SERVICE I HAVE EVERY RECIEVEDAND MY VAN IS NO A WRECK. I EVEN HAS A RUST HOLE ON THE SIDE THAT WAS NOT THERE AND SOMETHING COMING FROM THE BOTTOM ON THE DRIVER SIDE THAT WAS NOT THERE. I PLAN TO FILE A COMPLAINT WITH BBB BUT WANTED TO TRY TO RESOLVETHIS ISSUE FAIRLY FIRST. PLEASE DO NOT SEND ANYONE ELSE TO THIS DEALERSHIP. OWNER: YES VEHICLE IDENTIFICATION NUMBER: [XXX] MILEAGE: 17000 VEHICLE LOCATION: INPOSSESSION IF CONTACTED DEALER: YES DEALER NAME: BOB MAXEY OWNER FIRST NAME: [XXX] OWNER LAST NAME: [XXX] OWNER EMAIL ADDRESS: [XXX] OWNER ADDRESS1: [XXX] CITY: [XXX] STATE:[XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2002 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO NUMEROUS RECALLS FOR VEHICLE, THE LAST INVOLVING THE SUBFRAME SNAPPING AND SEPARATING FROM THE BODY CAUSING LOSS OF CONTROL *TGW THE CONSUMER ALSO STATED THE REAR AXLE SNAPPED IN HALF.

Mileage: 162,210

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBERS: 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY) AND 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS). UPON RECEIVING THE VEHICLE FROM THE AUTHORIZED DEALER, THE VEHICLE BEGAN TO SHAKE VIOLENTLY WHEN DRIVING AT VARIOUS SPEEDS. THE CONTACT WOULD ALSO HEAR RATTLING AND BANGING NOISES. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT A BRACKET ON THE FRAME WAS HANGING OFF AND THE PIPING WAS STILL CORRODED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.

Mileage: 140,000

2002 FORD WINDSTAR: WHILE DRIVING ON HENRY HUDSON PKWY IN NYC, NORTHBOUND, SOUTH OF DYKMAN STREET, THERE WERE SEVERAL LOUD BANGING SOUNDS FROM THE REAR ON THE RAN, FOLLOWED A FEW SECONDS LATER BY A WAILING SOUND, AND THE REAR OF THE CAR WOULD FISHTAIL WHENEVER THE STEERING WAS TURNED. WHEN THE CAR WAS WRESTLED TO THE SIDE OF THE ROAD AND I EXITED, THERE WAS THE SMELL OF BURNING RUBBER. CLOSER INSPECTION REVEALED BOTH REAR WHEELS TOED-OUT, AND AN OBVIOUS BREAK IN THE REAR AXLE. THE BREAK OCCURRED ON THE LEFT SIDE, ABOUT 1/3 OF THE WAY ACROSS THE LENGTH OF THE AXLE. CAR WAS TOWED OFF THE HIGHWAY AND REMAINS PARKED PENDING REPAIRS. *TR

Mileage: 116,990

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NOVEMBER 2010 FOR RECALL REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION: REAR:AXLE: NON-POWERED AXLE ASSEMBLY) HOWEVER, THE CONTACT WAS ADVISED THAT THE PART NEEDED FOR REPAIRS WAS UNAVAILABLE. THE VEHICLE CONTINUED TO REMAIN AT THE DEALER AND THEY WERE UNABLE TO PROVIDE AN ESTIMATE OF WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT RECEIVED NHTSA RECALL 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). HE WAS INFORMED BY THE DEALER THAT THE AXLE NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT HE WOULD HAVE TO WAIT FOR THE PARTS TO ARRIVE BEFORE THE REPAIR COULD BE PERFORMED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIFFERENT RECALL WHEN THE DEALER INSTALLED A PATCH AND BRACKET MECHANISM BUT DID NOT INSTALL THE NEW AXLE. THE CONTACT CALLED THE MANUFACTURER TO INQUIRE AS TO WHY THEY DID NOT INSTALL THE AXLE AND WAS TOLD THAT THEY HAD NO RECORD OF HIM NEEDING A NEW AXLE. THE CURRENT MILEAGE WAS 120,000. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.

Mileage: 117,000

RECALL ON FRONT SUBFRAMES ON WINDSTARS. MINE IS BAD, FORD DOES NOT HAVE PARTS, WILL NOT BUY IT BACK AND WANTS ME TO PAY FOR EVERYTHING OVER 100 MILES/DAY ON THE RENTAL. THEY ALSO GAVE ME A RENTAL THAT IS 50.00/DAY AND THEY WILL ONLY PAY 38.00. REAR MOUNTS ARE MISSING CHUNKS, WAS TOLD THERE WAS A CRACK ON DRIVERS SIDE NOW TOLD THERE IS NOT, ASK THEM TO RELOOK TO BE SURE AND WAS TOLD NO. THEY CLAIM IT IS REPAIRABLE BUT HAS LOTS OF RUST IN ADDITION TO THE MISSING CHUNKS. I HAVE COPIES OF THE PICTURES THE DEALER TOOK. *TR

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT AFTER RECEIVING HER RECALL NOTICE IN REGARDS TO NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY) SHE CONTACTED THE DEALER AND THEY STATED THAT SHE NOT BE ABLE TO SCHEDULE AN APPOINTMENT SINCE THE PART WOULD NOT BE AVAILABLE UNTIL MARCH. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000. THE VIN WAS UNAVAILABLE.

Mileage: 71,000

THE REAR AXLE OF MY 2002 WINDSTAR CRACKED WHILE DRIVING. *TR

Mileage: 113,000

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 1 MPH THE CONTACT STOPPED THE VEHICLE BECAUSE HE THOUGHT HE HAD A FLAT TIRE. WHEN HE GOT OUT OF THE VEHICLE TO INSPECT IT HE NOTICED THAT BOTH REAR TIRES WERE RUBBING THE END OF THE FENDER AND THAT THE AXLE WAS BROKEN. THE VEHICLE WAS TAKEN TO THE DEALER IN SEPTEMBER 2010 AND WAS STILL IN THE DEALERS POSSESSION WHEN THE COMPLAINT WAS FILED SINCE THE PARTS WERE NOT AVAILABLE. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE FOR THE FAILURE, RECALL 10V385000, SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY. THE FAILURE AND CURRENT MILEAGES WERE 125,000.

Mileage: 125,000

2002 FORD WINDSTAR. CONSUMER STATES RECALL INSPECTION WAS DONE AND PAINT WAS REMOVED FROM LARGE AREA'S OF REAR AXLE FOR INSPECTION. AXLE HAS RUSTED HEAVILY IN THE THREE MONTHS SINCE INSPECTION. FORD MOTOR COMPANY CUSTOMER SERVICE HAS REFUSED TO RESPOND TO LETTERS SENT *TGW

I'M ONE OF THE LUCKY FOLKS THAT HAS A 2002 WINDSTAR SITTING IN MY LOCAL FORD LOT WAITING ON THE REAR AXLE TO COME IN SO IT CAN BE REPAIRED. WHAT I WANTED YOU TO KNOW IS THAT MY SUBFRAME IS VERY RUSTY TOO. I HAVEN'T HAD A FAILURE YET, BUT MY MECHANIC SUGGESTED I GET IT UNDERCOATED TO TRY TO STOP IT FROM DETERIORATING EVEN MORE. I'M VERY CONCERNED AS IT'S MY WIFE'S CAR USUALLY, AND I THINK FORD SHOULD BE REQUIRED TO INSPECT EACH ONE OF THESE CARS WHILE THEY'RE SITTING IN THEIR LOTS TO DETERMINE IF FAILURE IS IMMINENT (LIKE WHAT THEY DID WITH THE AXLES). THAT WOULD BE VERY LITTLE TO ASK AND EASILY DONE SINCE THEY'RE STILL TELLING US THE AXLES WON'T BE AVAILABLE TILL POSSIBLY LATE MARCH. THANK YOU./CGS

Mileage: 132,000

FORD WINDSTAR VAN, WHICH WAS ALREADY SUBJECT TO REAR AXLE RECALL, AND THE REAR AXLE DID BREAK ON IT IN MAY, AND WAS REPLACED AND I RECEIVED REIMBURSEMENT FOR THE REPLACEMENT FROM FORD. HOWEVER, ANOTHER INCIDENT HAPPENED IN DECEMBER. MY 21 YEAR OLD SON WAS IN AN ACCIDENT DRIVING THIS VAN ON THURSDAY, DEC. 16. THE VAN LOST TRACTION AND PULLED TO THE RIGHT, PULLING HIM INTO A DITCH AND DOWN A STEEP EMBANKMENT. THE FRONT OF THE VAN WAS RIPPED OFF, TIRES SLASHED, VAN ALMOST FLIPPED OVER, AND THE AIRBAGS NEVER DEPLOYED. HE HIT A DIRT EMBANKMENT HEAD ON GOING ABOUT 30-35 MPH. THE ROADS WERE ICY THAT DAY, AND HE WAS ON A CURVE... THE VAN WOULD NOT RESPOND TO STEERING TO CORRECT THE DIRECTION THE VAN WAS GOING. I EXPERIENCED SOMETHING SIMILAR LAST WINTER; THE VAN SEEMED TO PULL TO THE RIGHT, GOING OFF THE ROAD WITHOUT ALLOWING THE DRIVER TO CONTROL THE VEHICLE. HOWEVER, WHEN I WENT OFF THE ROAD, IT WAS IN A SHALLOW DITCH AND IT CAUSED NO DAMAGE TO THE VAN. MY SON WAS NOT AS FORTUNATE, AND HE COULD HAVE BEEN SEVERELY INJURED. I FEEL THAT THIS MAY HAVE SOMETHING TO DO WITH THE CURRENT INVESTIGATION INTO THE FRONT SUSPENSION... THE VAN COULD NOT BE CONTROLLED, AND PULLED TO THE RIGHT. OUR INSURANCE CO. IS TAKING CARE OF THIS, AND I DON'T KNOW THE CURRENT LOCATION OF THE VAN. IT IS TOTALED, I KNOW THAT. I ASKED STATE FARM TO CHECK OUT THE FRONT SUSPENSION FOR WEAKNESS OR RUST, BUT DON'T KNOW IF THEY'LL KNOW WHAT TO LOOK FOR, ESPECIALLY SINCE THE FRONT IS SO DAMAGED FROM THE WRECK THAT THE TIRES ARE TURNED SIDEWAYS, AND I BELIEVE THE FRONT AXLE IS BROKEN. PLEASE SEND SOMEONE TO LOOK AT MY VAN, AND SEE WHAT CAUSED THIS WRECK; MY SON COULD HAVE BEEN KILLED. THANK YOU FOR THE WORK YOU'VE DONE SO FAR.... YOUR ORGANIZATION IS SO VALUABLE TO CONSUMERS. *TR

Mileage: 167,000

2002 FORD WINDSTAR LX. CONSUMER STATES PROBLEM WITH BRAKE SYSTEM *TGW THE CONSUMER STATED THE FRONT WHEEL BEARINGS, ENGINE GASKET AND FUEL INJECTOR NEEDED TO BE REPLACED. THE ABS LIGHT ILLUMINATED. *JB

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR AXLE FRACTURED CAUSING THE REAR WHEELS TO CAVE IN. THE VEHICLE WAS TOWED TO A DEALER WHO INFORMED THE CONTACT THAT THEY WOULD NEED TO REPLACE THE REAR AXLE. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART BEING ON A BACK ORDER. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Mileage: 125,000

2002 FORD WINDSTAR. CONSUMER STATES THAT WHEN THE VEHICLE WENT IN FOR INSPECTION FOR A RECALL THE CONSUMER WAS INFORMED THAT THE AXLE WAS CRACKED. *KB THE CONSUMER WAS INFORMED IT WOULD BE 3-4 MONTHS BEFORE THE VEHICLE IS RETURNED TO HIM. PRIOR TO THE AXLE FAILURE, THE TRANSMISSION HAD TO BE REPLACED AND THE REAR DOOR WOULD SPONTANEOUSLY OPEN. *JB

REAR AXLE RECALL ON 2002 FORD WINDSTAR, WE RETURNED OUR CAR IN SEPTEMBER FOR A RECALL NOTICE, THEY ADVISED US THAT THEY WOULD KEEP OUR WINDSTAR UNTIL APPROXIMATELY MARCH 2011. THE VAN IS SITTING OUTSIDE IN A FIELD PARKING AREA AND IS EXPOSED TO ALL WEATHER CONDITIONS. WE FEEL THAT THERE WILL BE DAMAGE DONE TO THE VAN BY SITTING IN THIS FIELD. OVER THIS TIME PERIOD. *TR

Mileage: 96,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TRANSMISSION WAS REPLACED UNDER THE SERVICE WARRANTY. THE TRANSMISSION FAILURE REOCCURRED SIX MONTHS LATER AND WAS REPLACED WITH A NEW TRANSMISSION. THE TRANSMISSION AND RADIATOR WERE REPLACED ON TWO DIFFERENT OCCASIONS. THE CONTACT PAID THE COST FOR THE REPAIR EXPENSE FOR THE ONE RADIATOR REPLACEMENTS. IN ADDITION, THE VEHICLE EXPERIENCED A FAILURE WITH THE FRONT BRAKES AND FRONT ROTORS, WHICH HAD REQUIRED ANNUAL REPLACEMENT . ALSO, WHILE DRIVING THE REAR AXLE FRACTURED. THE FAILURE MILEAGE WAS UNKNOWN.

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE HAVING THE VEHICLE REPAIRED FOR RECALL 10V385000 (SUSPENSION: REAR: AXLE: NON-POWERED AXLE ASSEMBLY), HE WAS INFORMED THAT BOTH FRONT STRUTS WERE RUSTED AND CRACKED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 89,600.

Mileage: 89,600

THE REAR AXLE OF MY 2002 FORD WINDSTAR BROKE YESTERDAY. I WAS TRAVELING ABOUT 15 MPH WHEN I HEAR A NOT TOO LOUD BANG AND WHEN I EXITED MY CAR AND SAW THE WHEEL, I KNEW RIGHT AWAY WHAT HAD HAPPENED. I CONTACTED FORD THIS MORNING AND I WAS TOLD THAT IT WOULD TAKE MINIMUM 3-6 MONTHS TO FIX. *TR

Mileage: 130,000

I HAVE A 2002 FORD WINDSTAR & WAS DRIVING ON A COUNTRY ROAD WHEN AN ANIMAL RAN OUT IN FRONT OF ME, I SWERVED TO MISS IT AND BANG...!!! I NEARLY LOST CONTROL BECAUSE THE REAR END STARTED BOUNCING AROUND. I PULLED OVER AT A BUDDIES HOUSE & FOUND THE REAR AXLE BROKEN. I HAD IT TOWED TO THE FORD DEALER & THERE WERE 2 OTHER BROKEN WINDSTARS THERE AHEAD OF MINE & I HAD TO PAY FOR THE TOW!!! THE FORD DEALER RENTED ME A VEHICLE FOR $30 PER DAY BUT THEY WONT PICK UP THE TAX WHICH IS $2.67/DAY. FORD SAYS IT MAY BE FEBRUARY BEFORE IT'S FIXED SO THAT'S $80/MONTH IT'S GONNA COST ME FOR FORDS CRAP VAN!!!! I WANT TO KNOW IF THERE COULD BE LEGAL ACTION TAKEN AGAINST FORD FOR FULL COMPENSATION INCLUDING THE TAXES ON THE RENTAL, HAD I NOT BEEN A GOOD DRIVER, I MAY HAVE ROLLED THE VAN. THIS COULD COST ME $300 PLUS AND I'M NOT TOO HAPPY ABOUT THIS. *TR

Mileage: 120,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE BRAKE LIGHT, TRACTION LIGHT AND ABS LIGHTS WOULD ILLUMINATE INTERMITTENTLY. THE FAILURE PROGRESSED AND MOST RECENTLY, THE LIGHTS WERE ILLUMINATED DAILY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE HANDLING CONTROL UNIT WOULD NEED TO BE REPLACED. THE DEALER WAS UNABLE TO CONFIRM IF THAT WAS THE EXACT CAUSE OF FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY) BUT WAS TOLD BY THE DEALER THAT HIS VIN WAS NOT INCLUDED IN THE CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 92,480.

Mileage: 55,000

LETTER FROM CONGRESSMAN MCCOTTER ON BEHALF OF CONSTITUENT RE QUESTIONS ABOUT HIS MY 2002 WINDSTAR RECALL BY FORD *TGW THE CONSUMER WAS INFORMED IT MAY TAKE THREE MONTHS FOR THE REPLACEMENT AXLE TO ARRIVE. *JB

THE REAR AXLE ON OUR 2002 FORD WINDSTAR LIMITED BROKE WHEN BACKING OUT OF A DRIVE WAY LEAVING THE VEHICLE INOPERABLE. *TR

Mileage: 182,242

FRIDAY NIGHT MY WIFE TOLD ME SHE HAD HEARD A ROLLING THUMPING SOUND FROM THE REAR OF OUR 2002 FORD WINDSTAR, WE THOUGHT IT MIGHT BE SOMETHING ROLLING AROUND IN THE STORAGE AREA BEHIND THE REAR SEAT. SATURDAY THE 29TH I WAS DRIVING THE VEHICLE WITH MY WIFE IN THE PASSENGER SEAT IN OUR NEIGHBORHOOD, HEADING TO THE STORE TO SHOP FOR GROCERIES. SPEED LIMIT 25MPH WHEN I WAS MAKING A RIGHT TURN FROM A STOP I HEARD A THUMPING SOUND. I NEW RIGHT AWAY IT WASN'T SOMETHING ROLLING AROUND IN THE VAN. IT SOUNDED LIKE IT CAME FROM OUTSIDE UNDER THE REAR OF THE VAN. WE WERE VERY BUSY THIS DAY AND DIDN'T HAVE TIME TO INVESTIGATE. LATER THAT EVENING MY WIFE TOOK MY DAUGHTER'S BOYFRIEND HOME WHEN IT HAPPENED AGAIN, BUT SHE SAID IT WAS EVEN LOUDER. MY DAUGHTER CALLED ME TO TELL ME THAT SHE WAS AFRAID THEY MAY GET STRANDED. THIS MORNING I WENT ONLINE TO RESEARCH THE SOUND AND FOUND MANY OTHER PEOPLE HAVING THE SAME ISSUE AND GAVE DESCRIPTIONS AND PHOTOS AND SOME HAD COMPLETELY CRACKED IN HALF. I WENT UNDER MY VAN AND FOUND THAT THE REAR AXLE IS RUSTED AND CRACKED. *TR

Mileage: 99,910

2002 FORD WINDSTAR REAR AXLE SNAPPED - 112,000 MILES. NO INJURIES OR ACCIDENT. DRIVING 25 MPH WHEN IT SNAPPED. *TR

Mileage: 112,000

REGARDING THE FORD WINDSTAR RECALL OF THE REAR AXEL: I OWN A 2002 FORD WINDSTAR AND LIVE IN MINNESOTA, A CORROSION STATE. I CALLED A FORD DEALERSHIP NEARBY AND WAS TOLD THAT MY VIN NUMBER DOES NOT QUALIFY FOR THE RECALL. I THEN CALLED THE FORD CUSTOMER SERVICE AND WAS TOLD THE REASON THAT MY VAN DOES NOT QUALIFY IS BECAUSE IT WAS MANUFACTURED IN CALIFORNIA; HOWEVER, IT HAS BEEN IN SOUTH DAKOTA AND MINNESOTA FOR ITS ENTIRE LIFE. I WANT THE NHTSA TO BE AWARE THAT FORD IS DOING ONLY A PARTIAL RECALL AND ONE MUST BE REAL PROACTIVE TO MAKE SURE THE SAFETY OF THEIR FAMILY, AS FORD WILL NOT BE SENDING A LETTER TO FORD WINDSTAR OWNERS IF ONE'S VEHICLE WAS NOT MANUFACTURED IN A SALT-BELT STATE. FORD IS NOT ENSURING THE SAFETY OF ALL THEIR FORD WINDSTAR OWNERS. THE FORD CUSTOMER SERVICE PERSONAL THAT I SPOKE TO SAID I COULD CALL THE FORD DEALERSHIP AGAIN AND EXPLAIN MY CONCERNS THAT THE REAL AXEL ON MY 2002 FORD WINDSTAR IS CORRODED, THAT I LIVE IN A CORROSION STATE, AND THAT THE ONLY REASON THAT WE DON'T QUALIFY FOR THE RECALL IS BECAUSE IT WAS MANUFACTURED IN CALIFORNIA. THE FORD DEALERSHIP WILL THEN HAVE TO TRY TO GET AN ALLOWANCE FOR MY VEHICLE TO QUALIFY FOR THE RECALL. BUT AGAIN, I WILL NOT BE NOTIFIED BY FORD, THE ONLY WAY I KNEW ABOUT THE RECALL IS BECAUSE I HEARD ABOUT IT ON THE NEWS. I AM CONCERNED ABOUT DRIVING MY VAN AND THE REAR AXEL BREAKING WHILE I AM DRIVING WITH MY 3 CHILDREN. *TR

2002 FORD WINDSTAR REAR AXLE CRACKED. CRACK IS IN THE REAR LEG OF THE U AT THE APPROX. CENTER OF THE AXLE. CRACK EXTENDS FROM THE BOTTOM TO THE TOP OF THE AXLE. CAR IS DRIVEN DRIVER ONLY OCCUPIED 95% OF THE TIME WITH NO LOAD. MAX. LOAD THROUGHOUT CAR LIFE TIME HAS BEEN 7 PASSENGERS OR LESS. *TR

Mileage: 115,000

I CURRENTLY OWN A 2002 FORD WINDSTAR, MY REAR AXLE HAS BROKEN IN HALF ALL THE WAY NOW, I TRIED TAKING IT TO A FORD DEALERSHIP REGARDING THIS PROBLEM BECAUSE I HAVE A WARRANTY BUT I WAS ADVISED THAT THEY COULD NOT FIX THE PROBLEM BECAUSE IT HAS RUSTED OUT AND BROKE. I AM LEARNING THAT THIS IS A BIG ISSUE AND THIS PROBLEM IS TOO EXPENSIVE TO FIX ON MY OWN. I AM STILL MAKING PAYMENTS ON THIS VEHICLE. WHAT SHOULD I DO? AFTER RESEARCHING THIS ISSUE, I AM FINDING THAT I AM NOT THE ONLY ONE WITH THIS REAR AXLE ISSUE. WE NEED SOMETHING DONE. *TR

Mileage: 134,000

TO WHOM IT MAY CONCERN. MY NAME IS [XXX], WE HAVE A 2002 FORD WINDSTAR. LAST WEEK THE REAR AXLE SNAPPED WHILE MY WIFE WAS DRIVING WITH MY 10 YEAR OLD SON. BUT FOR THE GRACE OF GOD, SHE DIDN'T CRASH AND WAS KILLED. AXLE ACTUALLY SNAPPED IN TWO. SINCE THIS INCIDENT, WE HAVE GONE ON LINE AND FOUND OVER 200 INCIDENTS OF THIS SAME PROBLEM. EVIDENTLY, REAR AXLE IS "U" DESIGN, AND SALT AND ROAD DEBRIS GETS CAUGHT UP IN AXLE AND CAUSES CORROSION. FORD BETTER ADDRESS THIS PROBLEM BEFORE SOMEONE IS KILLED. PLEASE NOTE THAT MOST OF THESE VANS ARE USED BY FAMILIES, WITH SMALL CHILDREN. I WOULD HATE TO SEE A FATALITY WITHOUT FORD DOING SOMETHING ABOUT IT. IS THERE ANY RECOURSE WITH FORD. MY CONTACT INFO IS: [XXX] PLEASE REVIEW AND ADVISE A.S.A.P. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 181,000

I HAVE A 2002 FORD WINDSTAR VAN, WITH 65,000 MILES. A SQUEAK STARTED IN THE BACK UNDERSIDE OF THE VAN. LOOKED UNDERNEATH AND SAW A LARGE CRACK IN REAR AXLE. THERE WAS NO RUST AT ALL ON THE AXLE IT JUST CRACKED ABOUT 18 INCHES FORM THE LEFT REAR TIRE. *TR

Mileage: 65,000

2002 FORD WINDSTAR REAR AXLE SNAPPED IN HALF. *TR

Mileage: 145,000

1)NOTHING IT APPEARS TO BE AN ENGINEERING OR MANUFACTURING DEFECT. 2)A CRACKED REAR AXLE/SUPPORT BEAM. IT APPEARS TO BE OCCUR MORE REGULARLY WITH VEHICLE THAT HAVE BEEN OWNED A WHILE. MY VEHICLE ONLY HAS 66K MILES ON IT. IT COULD POSSIBLY LEAD TO DEATH IF THIS OCCURS AT HIGHWAY SPEEDS CAUSING VEHICLE CONTROL LOSS. HERE IS A QUICK REFERENCE HTTP://WWW.CARCOMPLAINTS.COM/FORD/WINDSTAR/2000/DRIVETRAIN/REAR_AXLE_FAILURE.SHTML. 3)NOTHING YET. THE FIX WOULD BE TO REPLACE THE AXLE/SUPPORT BEAM. YES I STILL HAVE THE PART. *TR

Mileage: 66,468

WHILE BACKING OUT OF THE DRIVEWAY, I HEARD A CLUNK FROM THE BACK OF THE VAN. I DID NOT THINK MUCH ABOUT IT, BUT THE VAN STARTED TO DRIVE LOOSE ESPECIALLY WHEN DRIVING OVER HOLES AND BUMPS IN THE ROAD. THE VAN STARTED TO SWAY, MORE SO THAN NORMAL, WHEN CORNERING TURNS. AFTER A FEW DAYS, THE CAR STARTED TO FEEL MORE OUT OF CONTROL, SO I LOOKED UNDER THE REAR OF THE VAN AND FOUND THE AXEL WAS SEVER TO SHEAR ABOUT 60%.. I STOPPED DRIVING THE VEHICLE AND WILL CALL OUR MECHANIC FOR REPAIRS. *TR

Mileage: 81,987

WE WERE DRIVING OUR 2002 FORD WINDSTAR AT APPROXIMATELY 30 MPH AND STARTED HEARING NOISE. THE VEHICLE BECAME DIFFICULT TO DRIVE AND THE NOISE WAS GETTING LOUDER, WE PULLED OVER BECAUSE IT FELT LIKE A FLAT TIRE, BUT KNEW IT WAS MORE SERIOUS. THE REAR TIRES WERE TILTING IN TOWARD THE VAN AND THE REAR AXLE WAS BROKEN. THE VEHICLE WAS NOT DRIVABLE AND WE HAD IT TOWED. *TR

Mileage: 98,320

I DRIVE A 2002 FORD WINDSTAR, AND ONE DAY I HEARD A NOISE COMING FROM THE REAR. I JACKED UP THE REAR OF THE VAN TO LOOK FOR THE NOISE AND WHAT I FOUND WAS A BIG CRACK IN MY REAR AXLE . LUCKY FOR ME I FOUND IT BEFORE IT BROKE DOING 65 ON THE HIGHWAY . I DECIDED TO CHANGE THE REAR END MYSELF . I GOT THE PART FROM A JUNK YARD THAT SAYS THERE'S ONLY 85,000 MILES ON IT , BUT WHEN WILL THAT ONE BREAK. *TR

Mileage: 155,852

I OWN A 2002 FORD WINDSTAR IT WAS MAKING NOISE IN THE REAR SO I TOOK IT TO THE SHOP AND MY REAR AXLE IS CRACKED IN HALF MY TIRES ARE LEANING IN I CANT DRIVE IT. ITS MY ONLY VEHICLE LOTS OF COMPLAINTS ON-LINE YOU WOULD THINK FORD WOULD DO SOMETHING THANK YOU *TR

Mileage: 129,000

BROKEN REAR AXLE, 2002 WINDSTAR. I HEARD A METAL TO METAL NOISE FROM THE REAR OF THE CAR WHILE DRIVING. IT WAS WORSE WHILE TURNING, OR OVER A BUMPY SURFACE. AFTER INSPECTING THE CAR I NOTICE THAT THE REAR AXLE WAS CRACKED AND JUST ABOUT TO BREAK. I HAD THE PROBLEM REPAIRED. (PHOTOS AVAILABLE OF CRACKED AXLE). *TR

Mileage: 81,600

PULLING OUR 2002 FORD WINDSTAR VAN INTO OUR DRIVEWAY, I HEARD A LOUD CRACK FROM THE REAR OF THE VAN. I LOOKED UNDER THE REAR OF THE VAN AND NOTICED THAT THE REAR AXLE WAS BROKEN IN HALF. I HAVE PARKED THE VAN SINCE IT IS NOT SAFE TO DRIVE. *TR

Mileage: 71,942

REAR AXLE IS CRACKED, WHEELS STARTED TO CAVE IN. WILL TRY TO TEMPORARILY WELD THE AXLE SINCE WE CAN'T AFFORD TO REPLACE THE AXLE. *TR

Mileage: 136,452

MY 2002 FORD WINDSTAR'S REAR AXLE HAS CRACKED! WHILE I WAS DRIVING WE HEARD A HORRIBLE SOUND. WE GET OUT AND LOOK TO SEE THAT MY REAR TIRES WE BOWED IN. I HAD MY COUSIN WHO IS A MECHANIC TO COME OVER AND HE TOLD ME THAT MY REAR AXLE HAS CRACKED AND HE HAS NEVER SEEN ANYTHING LIKE IT! I'VE HAD TO PAY TO HAVE IT TOWED TWICE ALREADY AND I HAVE TO PAY $450.00 FOR THE PART AND THAT DOES NOT INCLUDE LABOR. THE JOB IS A 7-8 HOUR PROJECT! I'M FURIOUS! I'VE OWNED THIS VAN FOR 3 MONTHS! I HAVEN'T BEEN ABLE TO WORK THIS ENTIRE WEEK BECAUSE OF THIS PROBLEM! I CAME HOME THE DAY THAT IT HAPPENED AND LOOKED UP THE PROBLEM AND APPARENTLY ITS A COMMON KNOWN PROBLEM WITH THESE CARS! I GUESS FORD IS GOING TO WAIT FOR SOMEONE TO DIE BEFORE THEY FIX THIS PROBLEM! *TR

Mileage: 90,000

THE REAR AXLE TUBE ON MY 2002 FORD WINDSTAR CRACKED YESTERDAY AND COST ME ALMOST $400 TO REPAIR. I AM A FORD CERTIFIED REPAIR TECHNICIAN AND I HAVE SEEN THIS SAME CONCERN ON SO MANY WINDSTARS THAT I FEEL THAT IT WARRANTS INVESTIGATION FOR A POSSIBLE SAFETY RECALL. THE AXLE TUBES ALWAYS SPLIT CLOSE TO THE LEFT SIDE AND NOT ALONG ANY SEAMS OR WELDS. THIS IS A STRUCTURAL DEFECT AND A SAFETY HAZARD. IF THE AXLE BREAKS COMPLETELY IT WILL CAUSE COMPLETE LOSS OF CONTROL OF THE VEHICLE. PLEASE CONSIDER INVESTIGATING THIS MATTER. *TR

Mileage: 99,516

I HAVE A FORD 2002 WINDSTAR. WHILE I WAS DRIVING ON THE PARKWAY GOING 45 TO 55 MILES PER HOUR , I HEARD A CLICKING SOUND. SHORTLY AFTER I GOT OFF THE PARKWAY, I DROVE ABOUT A HALF MILE DOWN THE STREET. I SMELLED A BURNING SMELL, SO I PULLED THE VAN OVER TO INVESTIGATE THE PROBLEM. I NOTICED THAT MY REAR BACK TIRE WAS BOWED INWARD. THE TIRE HAD RUBBED AGAINST THE INSIDE PANEL CAUSING THE TIRE TO SMOKE AND MELT. IT GOT REALLY HOT TO THE POINT I COULDN'T DRIVE IT. MY REAR AXLE IS BROKEN. I DID SOME RESEARCH ON THE INTERNET AND I WAS SURPRISED TO SEE THE HIGH NUMBER OF PEOPLE REPORTING THE SAME PROBLEM THAT I AM HAVING ABOUT 1999-2003 FORD WINDSTARS. I KNOW THE LORD WAS WITH ME AND MY FAMILY BECAUSE THIS COULD HAVE RESULTED IN A VERY BAD ACCIDENT. SOMETHING NEEDS TO BE DONE ABOUT THESE VANS ASAP BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED. THANK YOU KINDLY! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE REAR WHEELS ON MY 2002 FORD WINDSTAR BEGAN TO BOW OUTWARD AND THE CAR WAS NOW NOTICEABLY SHAKING AT SPEEDS GREATER THAN 25 MPH. WE THOUGHT IT MIGHT BE A BAD ALIGNMENT. WE TOOK IT TO NTB AND FORTUNATELY, THEY TOLD US NOT TO DRIVE IT ANY MORE. THE REAR AXLE HAD CRACKED AND WAS IN NEED OF REPLACEMENT.. AFTER THE REPLACEMENT, I CONTACTED FORD'S REGIONAL OFFICE. I WAS TOLD BY THE FORD REGIONAL OFFICE TO REFER MY CONCERN TO MY DEALER HERE IN COLUMBUS, BUT, I HAD ALREADY DONE SO. FURTHER COMMUNICATIONS WITH THEM LEAD TO THE SERVICE MANAGERS DENIAL OF ANY COMPENSATION FOR THE FORD PART MALFUNCTION. REAR AXLES ON 2002 WINDSTARS OR ANY WINDSTAR WITH THOSE TAURUS CHASISES, SHOULD NOT CRACK AND SEPARATE CAUSING A DANGER TO MY FAMILY. THE MANAGER TOLD ME TO HOLD ON TO MY RECEIPTS FOR A MONTH OR SO BEFORE RESPONDING AGAIN TO FORD'S OFFICE. HE ASSURED ME THAT A RECALL WAS POSSIBLE. MEANWHILE, I AM OUT THE $1700.00 IT TOOK TO REPAIR A DEFINITE FLAW IN THE ENGINEERING. *TR

Mileage: 123,000

2002 FORD WINDSTAR WITH "CLUNKING" NOISE IN THE REAR SUSPENSION. TOOK TO REPAIR SHOP AND FOUND THAT THE REAR AXEL WAS CRACKED NEARLY 1/2 WAY THROUGH. MECHANIC SAID THAT HE HAS NEVER SEEN THIS TYPE OF FAILURE BEFORE. THIS WAS IN OCTOBER OF 2009 (I HAVE REPAIR BILL WITH EXACT DATE AND MILEAGE IF NEEDED). THE AXEL WAS REPLACED WITH A USED AXEL AT THAT TIME. JUNE, 2010 AGAIN HAVE NOISE IN THE REAR SUSPENSION AND TAKE THE VEHICLE TO OUR MECHANIC. AGAIN, THE REAR AXEL IS CRACKED. AGAIN, OUR MECHANIC HAS LOCATED A USED AXEL WHICH WE ARE CURRENTLY IN PROCESS OF HAVING INSTALLED. THANKFULLY, WE FOUND THE PART FAILURE BEFORE SERIOUS ACCIDENT OR INJURY HAPPENED BUT TO HAVE THE SAME PART FAIL WHEN OUR MECHANIC HAD NEVER SEEN THAT TYPE OF FAILURE BEFORE SEEMS TO INDICATE A PROBLEM BEYOND NORMAL WEAR. *TR

Mileage: 110,000

WHILE EXITING NJ TURNPIKE, THE REAR BEAM OF MY 2002 FORD WINDSTAR FRACTURED, CREATING SEVERE NEGATIVE CAMBER ON BOTH REAR WHEELS. BY THE TIME THE VEHICLE WAS TOWED BACK HOME ON A FLATBED, THE REAR BEAM WAS CRACKED IN TWO PIECES. CONTACTED FORD DEALER THE NEXT DAY, AND THE SERVICE MANAGER STATED THAT HE WAS UNAWARE OF ANY SUCH PROBLEMS WITH THIS MAKE AND MODEL OF VEHICLE. I REQUESTED THAT HE SEND OUT A FIELD SERVICE REPRESENTATIVE TO TAKE A LOOK AT THE DAMAGE, AND THE SERVICE MANAGER TOLD ME THAT HE WOULD ONLY HAVE A TECHNICIAN LOOK AT THE VEHICLE IF I TOWED IT TO HIS DEALERSHIP. I AM IN THE PROCESS OF DETERMINING WHETHER I WANT MY LOCAL INDEPENDENT SERVICE SHOP TO DO THE REPAIR OR THE FORD DEALERSHIP. *TR

Mileage: 98,000

2002 FORD WINDSTAR. REAR AXLE BROKE AND WHEELS BOWED IN. GOING ABOUT 30 MPH WITH UNDER 115,000MILES ON ODOMETER. HEARD SOME RATTLING NOISES IN THE 2 WEEKS LEADING UP TO THE BREAK, THOUGHT THE SPARE UNDER NEATH WAS MAKING THE NOISE BECAUSE NOTHING ELSE WAS LOOSE. REGULAR CORROSION & DRIVING CONDITIONS. CAR WAS TOWED AND IS CURRENTLY AT THE SHOP. WHEN TOW TRUCK OPERATOR WAS LOADING ON FLATBED, AXLE COMPLETELY SEPARATED & HE HAD DIFFICULTY GETTING IT ON SAFELY. VEHICLE WAS PREOWNED BUT HAD A CLEAN CAR FAX AND WAS NEVER INVOLVED IN ANY ACCIDENTS. *TR

Mileage: 115,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THE REAR AXLE WAS CRACKED NEAR THE TWO DRAINAGE HOLES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THEY WERE UNABLE TO SERVICE THE FAILURE. THE CONTACT STATED HE NOTICED AN ABNORMAL CRACKING NOISE WHEN DRIVING THE VEHICLE PRIOR TO LOCATING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WAS 121,000. UPDATED 09/15/10. *LJ THE CONSUMER STATED HE NOTICED THE AXLE WAS CRACKED WHEN HE WAS INSTALLING NEW SHOCKS ON THE REAR OF THE VEHICLE. THE CONSUMER STATED A RECALL WAS ISSUED FOR THE PROBLEM HE EXPERIENCED AND HE IS NOW SEEKING REIMBURSEMENT. 09/16/10*JB

Mileage: 121,000

I HAVE 2002 FORD WINDSTAR. I TOOK IT TO A LOCAL REPAIR SHOP ON 6-23-10 BECAUSE OF A RATTLING NOISE WHEN EVER IT WENT OVER A BUMP. THE MECHANIC TOLD ME THAT THE REAR AXLE WAS CRACKED ALMOST ALL THE WAY THROUGH. HE TOLD ME HE COULD GET ONE FROM A SALVAGE YARD AND FIX IT FOR AROUND $700. LUCKILY I HAD IT TAKEN CARE OF WHEN I DID BECAUSE WE WERE PLANNING A TRIP OUT OF TOWN THE NEXT WEEKEND AND IT SURELY WOULD HAVE BROKEN IN HALF ON OUR TRIP. *TR

Mileage: 77,000

I WAS ENTERING THE HIGHWAY AS I STARTED TO ACCEL I HEARD A LOUD THUMP. IMMEDIATELY MY CAR BEGAN SWERVING AND ALMOST TIPPED OVER, IT FELT AS THOUGH THE REAR TIRES FELL OFF. THERE WAS A LARGE AMOUNT OF SMOKE AND SPARKS COMING FROM THE REAR OF THE CAR AND I STRUGGLED TO STAY IN CONTROL OF THE VEHICLE. ULTIMATELY THE REAR AXLE BROKE IN HALF WITHOUT WARNING AND OUT OF NO WHERE. I DID NOT HIT ANYTHING AND WAS DRIVING SAFELY. LUCKILY THERE WAS A BREAK IN TRAFFIC OR I HAVE NO DOUBT I WOULD HAVE HIT OTHER CARS ON THE ROAD. THE CAR CAME EXTREMELY CLOSE TO FLIPPING, IT TIPPED AT ONE POINT AND WOULD HAVE FLIPPED ON THE PASSENGER SIDE IF NOT FOR MY QUICK REACTION. THE VEHICLE WAS TOWED AND MY MECHANIC IMMEDIATELY TOLD ME AXLES DO NOT BREAK LIKE THIS AND HE ADVISED ME TO CALL FORD TO SEE IF THERE WAS A MANUFACTURES PROBLEM WITH THE AXLE. I CALLED MY LOCAL DEALER AND WAS ADVISED THAT FORD HAVE EXPERIENCED NO PROBLEMS LIKE MINE AND MY CAR IS OUT OF WARRANTY SO THERE IS NOTHING THEY COULD DO. ONLY AFTER I CAME HOME AND SEARCHED THE WEB DID I REALIZE THERE ARE THOUSANDS AND THOUSANDS OF OTHER WINDSTAR OWNERS WHO EXPERIENCED THE SAME KIND OF BREAKAGE AND I BELIEVE A MORE AGGRESSIVE INVESTIGATION NEEDS TO TAKE PLACE. THE AXLE NEEDS TO BE REPAIRED AND IF THIS IS A MANUFACTURERS DEFECT IT NEED TO BE FIXED BEFORE SOMEONE IS KILLED. *TR

Mileage: 91,000

FORD 2002 WINDSTAR HAD A RATTLING SOUND WHEN TRAVELING OVER BUMPS AND WITH A SLIGHT WHEEL PULL TO THE LEFT. VEHICLE AXLE BEAM BROKE WHILE CAR WAS TRAVELING ON RTE 4 NORTHBOUND AT ABOUT 35 MPH,IN N. KINGSTOWN RI AT APPROXIMATELY 2:15PM. I WAS ABLE TO NAVIGATE TO THE SIDE OF THE ROAD WITHOUT INJURY TO ANY OTHER PERSON OR VEHICLE. AXLE BEAM WAS CRACKED AND BENT CAUSING THE DRIVER SIDE TIRE TO RUB AGAINST THE BODY OF THE CAR. THE CAR WAS LOADED ONTO A FLAT BED TOW TRUCK AND THE AXLE BROKE CLEANLY DURING TRANSPORT. THIS CAUSED THE PASSENGER SIDE WHEEL TO RUB AGAINST THE CAR BODY DURING UNLOADING. THIS CAR IS NOW PARKED IN A REPAIR FACILITY LOT. SERIOUS INJURY OR ACCIDENT WERE PROBABLY AVOIDED THROUGH THE FORTUNATE COMBINATION OF LOW SPEED OF TRAVEL IN THE RIGHT HAND LANE COMBINED WITH A LIGHT TRAFFIC SITUATION ON THE HIGHWAY. *TR

Mileage: 132,000

2002 FORD WINDSTAR REAR AXLE IS CRACKED ON BOTH SIDES. VEHICLE HAS 104,000 MILES. WELL MAINTAINED AND NEVER ABUSED. I WAS SHOCKED AND IN AWE WHEN I NOTICED THIS TODAY WHILE I WAS ROTATING THE TIRES. I WENT ON THE INTERNET AND FOUND THIS WAS A COMMON PROBLEM AND UNDER INVESTIGATION. I AM A SAFETY PROFESSIONAL AND A MEMBER OF THE AMERICAN SOCIETY OF SAFETY ENGINEERS (ASE). MY TWO CHILDREN RIDE IN THIS VEHICLE EVERY DAY. SOME OF THESE VANS ARE USED AT DAYCARE DENTERS AND SMALL BUS COMPANIES. THIS IS A SERIOUS DEFECT. I HAVE READ COMMENTS ABOUT PEOPLE DOWN-PLAYING THIS, AND FEELING THIS IS A WASTE OF TIME. THIS INVESTIGATION IS COMPLETELY JUSTIFIED AND RATIONAL. OWR VAN IS IN GREAT SHAPE AND SHOWING NO OTHER SIGNS OF MAJOR RUST OR DEFECTS. IF THIS HAD FAILED ON THE HIGHWAY, THE RESULTS COULD HAVE BEEN DEADLY. THESE ARE FAMILY VEHICLES DESIGNED SPECIFICALLY FOR TRANSPORTING A BUNCH OF KIDS. I DROVE TWO 5 YEAR OLDS TO A BIRTHDAY PARTY 40 MILES ON THE HIGHWAY YESTERDAY WITH NO KNOWLEDGE OF THE PROBLEM. FEEL FREE TO CONTACT ME. I CAN PROVIDE PICTURES. THANK YOU *TR

Mileage: 104,000

2002 FORD WINDSTAR. PICKED MY DAUGHTER UP AT COLLEGE TO COME HOME FOR THE SUMMER. COLLEGE 4 HOURS FROM HOME. MISSED A TURN TO GET ON HIGHWAY. TURNED AROUND IN A GAS STATION AND THOUGHT I HAD A FLAT TIRE AS THE STEERING FELT FUNNY. STOPPED, GOT OUT TO LOOK, HERE THE REAR AXLE HAD BROKEN ABOUT 12 INCHES IN FROM THE WHEEL ON THE DRIVERS SIDE. CALLED AAA, GOT TOWED, TOW DRIVER TELLS ME HE HAS PICKED UP AT LEAST 6 WINDSTARS IN LAST YEAR WITH SAME PROBLEM AND ALL IN THE EXACT PLACE WHERE IT HAS BROKE. I JUST THANK GOD I WASN'T BACK ON I 80 GOING 65 WHEN IT HAPPENED. SOMEONE IS GOING TO GET KILLED BY THIS. I WAS LUCKY. PLUS HAD TO MISS WORK, BUY A USED AXLE, STAY IN A HOTEL, ETC..... FORD SHOULD STAND BEHIND THEIR PRODUCT AND REIMBURSE THESE EXPENSES. *TR

Mileage: 113,000

2002 FORD WINDSTAR MAKES POPPING NOISE WHEN TURNING RIGHT UP A DRIVEWAY. REPAIR SHOP FOUND A CRACK IN THE REAR AXLE. *TR

Mileage: 123,000

HEARD ABOUT AXLES CRACKING ON FORD WINDSTARS. TOOK MY 2002 WINDSTAR TO MY MECHANIC AND SURE ENOUGH IT IS CRACKED. HE ADVISED ME NOT TO DRIVE IT. I NEED VEHICLE TO GET TO WORK AND DO NOT HAVE $900.00 PLUS TO FIX IT. *TR

Mileage: 151,000

I GOT A LETTER RECENTLY ABOUT A RECALL ON MY 2002 FORD WINDSTAR. THE RECALL WAS FOR THE CRUISE CONTROL/BRAKE LIGHT ISSUE. AS I WAS LOOKING ONLINE FOR THE NAME OF THE RECALL, I REALIZED THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THE WINDSTAR'S AXEL PROBLEMS. IN SEPTEMBER 2009 MY WINDSTAR STARTED FEELING LIKE THE BACK END WAS FISHTAILING BUT THERE WAS NO ICE.IT SOUNDED WEIRD TO. MY HUSBAND FOLLOWED ME TO THE LOCAL SEARS AUTO STORE ABOUT 4 MILES AWAY. WHEN WE ARRIVED HE SAID THAT THE TIRES LOOKED LIKE THEY WERE AT A 45DEGREE ANGLE FACING OUTWARD. WHEN THE MECHANIC LOOKED AT IT, HE SAID THAT WE WERE LUCK TO BE ALIVE AND THAT THE AXLE WAS HOLDING BY A ONE INCH PIECE OF METAL. THEY SAID THEY WERE LUCKY THEY USED THE CAR LIFE INSTEAD OF THE CROSS LIFE OR IT WOULD HAVE BROKEN THE AXLE. NOT ONE OF THE MECHANICS AT THAT SEARS HAVE EVER SEEN A BROKEN AXLE BEFORE AND TOLD ME IT WAS PROBABLY NOT FIXABLE. THEY SAID THEY COULDN'T LEGALLY LET US DRIVE IT BECAUSE IT WAS A SAFETY ISSUE. WE HAD TO HAVE IT TOWED TO OUR MECHANIC. HE DID FIX IT BUT IT COST OVER $1,000. I'M GLAD MY FAMILY IS SAFE AND WE WEREN'T DRIVING ON THE HIGHWAY. WITH ALL THE COMPLAINTS AND SAFETY ISSUES, WHY HAS THERE NOT BEEN A RECALL ON THIS FORD PART. *TR

Mileage: 110,000

WHILE DRIVING OUR 2002 FORD WINDSTAR AT APPROXIMATELY 40 MPH ON ROUTE 22 IN UNION, NJ, THE REAR AXLE BROKE IN TWO. THE VEHICLE STARTED EXHIBITING SOME CONTROL PROBLEMS WITH THE REAR END SWAYING PRIOR TO A LOUD BANG FOLLOWED BY THE VEHICLE DRAGGING TO A STOP. THE REAR TIRES RUBBED AGAINST THE INSIDE WHEEL WELLS PRODUCING ODOR AND SMOKE AT THE VEHICLE CAME TO A STOP. *TR

Mileage: 137,807

WHILE DRIVING ON A ROAD WITH OUR THREE YOUNG CHILDREN IN THE CAR, THE CAR JERKED, STARTED MAKING LOUD NOISES, AND SMOKING. THERE WAS A SIGNIFICANT AMOUNT OF SMOKE POURING FROM THE LEFT (DRIVER) SIDE. WE PULLED TO THE SIDE AND SAW THAT THE DRIVER'S SIDE REAR TIRE WAS AT AN ODD ANGLE AS WAS THE PASSENGER SIDE REAR WHEEL. WHEN THE TOW-TRUCK ARRIVED AND LIFTED IT UP, IT WAS VERY CLEAR THAT THE AXLE HAD SNAPPED FOR NO REASON. WE WERE LUCKY THAT THERE WERE NO INJURIES OR A MAJOR ACCIDENT, NOR DID THE CAR CATCH FIRE BUT IT SMELLS OF BURNED RUBBER. *TR

Mileage: 123,500

2002 FORD WINDSTAR; THE REAR AXLE BROKE IN TWO WHILE DRIVING AT 40 MPH. BOTH TIRES TILTED OUT, AXLE CRACKED A LITTLE TO THE LEFT OF CENTER WHILE LOOKING AT IT FROM THE REAR OF THE VEHICLE. FORTUNATELY MY WIFE WAS ABLE TO CONTROL THE VAN. I UNDERSTAND THIS HAS HAPPENED IN HUNDREDS OF WINDSTARS, AND SOMETHING NEEDS TO BE DONE BEFORE PEOPLE DIE, IF THEY HAVE NOT ALREADY. *TR

Mileage: 112,000

2002 FORD WINDSTAR. WHILE DRIVING ON THRUWAY 390 IN CORNING NEW YORK. I NOTICED A SHANK IN BACK END OF VAN AND SMELLED RUBBER BURNING. WHILE TRYING TO EXIT OFF THE THRUWAY THE TIRES COMPLETELY BLEW OUT AND LOCKED UP. AT 65 M.P.H. PULLED OFF TO SIDE OF THRUWAY AND REAR BACK AXLE WAS SNAPPED IN HALF. HAD VEHICLE TOWED HOME AND ORDERED NEW PARTS. I HAVE ALL THE OLD PARTS CALL FORD THEY NEVER HEAD OF THIS HAPPENING. *TR

Mileage: 106,000

2002 FORD WINDSTAR. WHILE DRIVING ON THRUWAY 390 IN CORNING NEW YORK. I NOTICED A SHANK IN BACK END OF VAN AND SMELLED RUBBER BURNING. WHILE TRYING TO EXIT OFF THE THRUWAY THE TIRES COMPLETELY BLEW OUT AND LOCKED UP. AT 65 M.P.H. PULLED OFF TO SIDE OF THRUWAY AND REAR BACK AXLE WAS SNAPPED IN HALF. HAD VEHICLE TOWED HOME AND ORDERED NEW PARTS. I HAVE ALL THE OLD PARTS CALL FORD THEY NEVER HEAD OF THIS HAPPENING. *TR

Mileage: 106,000

DRIVING HOME FROM DOCTORS OFFICE. I WAS TRAVELING 45 M.P.H. , IT WAS RAINING. I WAS GOING AROUND A CURVE WHEN MY VEHICLE, 2002 FORD WINDSTAR STARTED TO FISHTAIL. I STOPPED THE CAR AND WENT AROUND CHECKING TO SEE IF I MIGHT HAVE A LOW TIRE. TIRES SEEMED FINE. I NOTICED A BUMPING NOISE WHEN I WOULD GO AROUND A CURVE. I GOT HOME AND PULLED THE VAN UP ON RAMPS AND LOOKED UNDERNEATH. I TOLD MY WIFE WE AREN'T GOING ANYWHERE BECAUSE THE AXLE IS CRACKED AND HOLDING BY A THREAD. I TOOK THE AXLE OFF AND UPON INSPECTING IT CLOSER THE OTHERSIDE IS CRACKING. THIS VEHICLE ONLY HAS 86,597 MILES ON IT. I HAVE OWNED TOYOTA'S AND A SUZUKI, WHICH I PUT 250,000 MILES, ON THESE VEHICLES AND NEVER HAD TO REPLACE AN AXLE. *TR

Mileage: 86,579

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE TRAVELING AT SPEEDS OF 25 MPH OVER A POT HOLE, THE CONTACT NOTICED THAT THE REAR END OF THE VEHICLE WAS EXTREMELY LOW TO THE GROUND. THE REAR AXLE WAS REPLACED BY A LOCAL INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS AT 120,000 AND THE CURRENT MILEAGE WAS 134,000.

Mileage: 120,000

COMING HOME FROM CHURCH ONE SUNDAY, WE HAD TO BRAKE HARD & SUDDENLY TO AVOID A CAR THAT WAS ON MY SIDE OF THE ROAD. THE VAN'S REAR WHEEL LEFT THE PAVEMENT AND JERKED TO THE SIDE. THE VAN HANDLED WRONG AFTER THAT, AND WE TOOK IT TO FORD TO HAVE IT LOOKED AT. THEY REPLACED FRONT DRIVE SHAFTS AND SAID THAT THE REAR WHEELS WERE RUBBING THE WHEEL WELL, AND I NEEDED TO HAVE MY SHOCKS REPLACED. THE VAN STILL MADE THE SAME NOISES AND HAD BAD HANDLING AFTER THIS WORK WAS DONE, SO TOOK IT BACK & HAD THEM LOOK AGAIN FOR PROBLEM. THEY STILL DIDN'T SEE ANY PROBLEM. MY WIFE DROVE THIS VAN OVER 125 MILES ONE DAY TO TAKE HER SISTER FOR A MEDICAL PROCEDURE. SHE WAS NERVOUS ABOUT THE BAD HANDLING & SWAYING REAR END, SO DROVE SLOWLY AND STAYED TO THE RIGHT ON THE FREEWAY. SHE DROVE ALL THE WAY TO SOUTHERN CHARLOTTE, NC ON HWY. 85 FROM DAVIDSON COUNTY, NC. HUGE AMOUNTS OF TRAFFIC. WHEN SHE GOT HOME SHE PARKED THE VAN, & NEXT DAY I CAME HOME FROM WORK AND SAW THE TIRES WERE TILTED IN THE REAR. WENT UP & LOOKED UNDER THE VAN, AND THE AXLE IS BROKEN IN 2 PLACES. MY WIFE, HER MOTHER, AND HER SISTER WERE ALL IN THE VAN DRIVING ON THE HIGHWAY WITH A BROKEN AXLE, BECAUSE FORD TOLD US THAT OUR VAN WAS ALL RIGHT. CALLED FORD AND WAS TOLD "WHAT DO YOU WANT ME TO DO ABOUT IT? YOU'RE DRIVING AN 8 YEAR OLD VEHICLE! BUY SOMETHING ELSE!" AND ALSO, "THERE IS NO IMPLIED WARRANTY. YOUR VAN IS OUT OF WARRANTY, BUT WE'LL BE GLAD TO DO THE WORK FOR YOU IF YOU BRING IT IN TO OUR SERVICE DEPARTMENT". OR "FORD MAKES GOOD QUALITY VEHICLES. WOULD YOU LIKE TO HEAR ABOUT THE NEW CAR BUYING INCENTIVES WE HAVE IN PLACE NOW?" GET REAL. I WILL NEVER BUY ANOTHER FORD IN MY LIFE. WIFE CALLED FORD AND SPOKE WITH THEM, AND THE AGE OF THE VAN WAS MENTIONED. SHE STATED THAT I DRIVE A 1986 TOYOTA TRUCK, AND THE AXLE IS NOT BROKEN ON IT YET. SHE SAID HENRY FORD DID NOT HAVE THIS IN MIND WHEN HE STARTED MAKING THE MODEL T. SHODDY WORK AND INFERIOR MATERIALS. *TR

Mileage: 140,000

FORD WINDSTAR 2002 REAR AXLE CRACKED. WE WERE DRIVING AND NOTICED THE VAN WAS FISHTAILING AND THERE WHEN WE WOULD GO AROUND A CURVE WE NOTICED A NOISE COMING FROM THE BACK OF THE VAN. MY HUSBAND GOT OUT AND CHECKED TIRES THOUGHT THEY MAY HAVE BEEN LOW. WE HAVE NEW TIRES ON VEHICLE. WE WERE DRIVING THE VAN THE NEXT DAY AND IT WAS FISHTAILING AND THE NOISE IN THE BACK OF THE VAN WAS GETTING WORSE. MY HUSBAND PUT VEHICLE UP ON RAMP AND NOTICED THAT THE REAR AXLE IS CRACKED. IT IS ONLY HOLDING BY A THREAD. *TR

Mileage: 86

2002 FORD WINDSTAR WOULD WANDER WHILE DRIVING,FOUND REAR AXLE CRACKED IN CENTER. *TR

Mileage: 81,682

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT SPEEDS OF 60 MPH, SHE HEARD AN UNUSUAL THUMP. IMMEDIATELY, THE STEERING WHEEL BECAME HARD AND DIFFICULT TO CONTROL. THE VEHICLE WAS TOWED TO THE DEALER WHERE SHE WAS ADVISED THE REAR AXLE HAD BROKEN. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 90,000.

Mileage: 90,000

THE REAR AXLE ON MY 2002 FORD WINDSTAR BROKE WITH NO WARNING. THE CAR HAS NEVER BEEN CRASHED AND IS MAINTAINED VERY WELL WITH NO VISIBLE RUST. THIS CAUSES LOSS OF CONTROL BUT I WAS ABLE TO GET THE CAR STOPPED WITHOUT INCIDENT. IN AN INTERNET SEARCH I SEE THAT THIS IS NOT AN UNCOMMON FAILURE AND WONDER WHY THIS IS NOT BEING INVESTIGATED. IT VERY DANGEROUS. *TR

Mileage: 207,000

DROVE CAR AND PARKED ALONG STREET. WHEN I RETURNED AROUND 4 HOURS LATER I OPENED CAR DOOR AND SAT DOWN IN DRIVER SEAT. A LOUD BAG WAS HEARD AND I THOUGHT SOMEONE THREW SOMETHING OR SHOT MY VAN. GOT OUT AND COULD NOT FIND ANYTHING. WHEN I STARTED TO DRIVE AWAY MY LEFT FRONT TIRE EXPLODED. THE NEXT MORNING I FOUND THE COIL SPRING HAD BROKEN AND CUT THE TIRE WHEN I TRIED TO DRIVE AWAY. HAD I BEEN DRIVING DOWN THE ROAD THIS WOULD HAVE CAUSED ME TO LOSE CONTROL OF THE VAN. AFTER RESEARCHING THE INTERNET THIS SEEMS TO BE AN ONGOING ISSUE WITH FORD COIL SPRINGS AND I BELIEVE THERE WAS A RECALL FOR MODEL YEARS 1999-2001. *TR

Mileage: 185,887

DROVE CAR AND PARKED ALONG STREET. WHEN I RETURNED AROUND 4 HOURS LATER I OPENED CAR DOOR AND SAT DOWN IN DRIVER SEAT. A LOUD BAG WAS HEARD AND I THOUGHT SOMEONE THREW SOMETHING OR SHOT MY VAN. GOT OUT AND COULD NOT FIND ANYTHING. WHEN I DROVE AWAY MY LEFT FRONT TIRE EXPLODED. THE NEXT MORNING I FOUND THE COIL SPRING HAD BROKEN AND CUT THE TIRE WHEN I TRIED TO DRIVE AWAY. HAD I BEEN DRIVING DOWN THE ROAD THIS WOULD HAVE CAUSED ME TO LOSE CONTROL OF THE VAN. AFTER RESEARCHING THE INTERNET THIS SEEMS TO BE AN ONGOING ISSUE WITH FORD COIL SPRINGS AND I BELIEVE THERE WAS A RECALL FOR MODEL YEARS 1999-2001. *TR

Mileage: 185,887

RECENT NOISE ON MY 2002 FORD WINDSTAR. REAR AXEL SNAPPED THIS MORNING WHILE MY WIFE WAS LEAVING HOME. I READ THE EXACT SAME INCIDENTS ON LINE WITH THE FORD WINDSTAR. CRACK APROX 12-18 INCHES IN FROM THE REAR LEFT SIDE. EXTENSIVE DAMAGE AND I WILL KEEP PHOTOS AND DAMAGED PART. *TR

FOR ABOUT THREE TO FOUR YEARS NOW, WE HAVE BEEN HAVING WHAT WE THOUGHT WAS A PROBLEM WITH THE FRONT END OF OUR 2002 FORD WINDSTAR. WE HAD NUMEROUS FRONT END ALIGNMENTS DONE. WE HAD THE CASTER/CAMBER WORK DONE TWICE AT A VERY HIGH COST. (THIS REQUIRES TAKING THE FRONT COWLING APART IN ORDER TO PUT IN NEW FONT END PARTS) AND STILL THE VEHICLE WOULD PULL IN EITHER DIRECTION AT ANY GIVEN TIME. IT WOULD AT TIMES WONDER BACK AND FORTH ON THE ROAD. ABOUT A WEEK AGO MY WIFE SAID SHE HERD STRANGE NOISES. (CLUNKS, SQUEAKS ETC.) THEN TODAY SHE WAS DRIVING THE VAN WITH MY KIDS TO CHURCH. LUCKILY IT WAS LOCAL. SHE SAID SHE HERD A BANG AND THE VAN STARTED TO SQUEAK AND WONDER ALL OVER THE ROAD UNCONTROLLABLY. SHE STARTED TO SMELL SOMETHING BURNING. SHE SAID THE STEERING WHEEL HAD TO BE TURNED IN AN ABNORMAL POSITION IN ORDER TO KEEP THE VAN GOING STRAIGHT DOWN THE ROAD. WHEN SHE GOT HOME I LOOKED AT THE VAN SITTING IN THE DRIVEWAY AND THE REAR WHEELS WERE TILTED IN AT THE TOP. I CRAWLED UNDER AND FOUND THAT THE REAR AXLE BEAM HAD CRACKED ALMOST ALL THE WAY THROUGH. THE CRACK WAS ABOUT 18 INCHES IN FORM THE DRIVERS SIDE. THE PASSENGER SIDE LOOKED AS THOUGH IT WOULD EVENTUALLY CRACK ALSO. WHEN I LOOKED CLOSER AT THE CRACK, YOU COULD SEE SHINING METAL AT THE TOP PART OF THE CRACK, INDICATING IT WAS A NEW CRACK. THERE WAS SURFACE RUST ON THE LOWER PART OF THE CRACK INDICATING THAT THE CRACK HAD BEEN THERE FOR SOME TIME AND HAD JUST GOTTEN BIGGER. THIS EXPLAINS THE WONDERING PROBLEM WE HAVE BEEN HAVING. BEING THAT THIS IS A 2002 IT IS OUT OF WARRANTY BUT THIS IS DEFINITELY A SAFETY PROBLEM AND SHOULD BE ADDRESSED AS A RECALL BY FORD. I AM SCARED THINKING WHAT COULD HAVE HAPPENED IF MY WIFE AND KIDS WERE DRIVING ON AN INTERSTATE AT 65 MPH. I AM ALSO SCARED THINKING THAT MY 16 YEAR OLD DAUGHTER WHO JUST STARTED DRIVING ON HER PERMIT WAS DRIVING THIS VEHICLE IN THIS CONDITION. THANK GOD THEY WERE DRIVING LOCAL AT THE TIME THAT THE CRACK WORSENED TO A POINT THAT IT IS NOW UNDRIVABLE. *TR

Mileage: 74,000

MY WIFE TOLD ME SHE HEARD A RUBBING SOUND IN THE REAR OF HER 2002 FORD WINDSTAR. I QUICKLY NOTICED THE LEFT REAR WHEEL WAS TILTED IN FROM THE TOP. FIGURING IT WAS A WORN WHEEL BEARING OR BROKEN CONTROL ARM, I JACKED IT UP, PULLED THE WHEEL AND NOTICED THE AXLE WAS ALMOST COMPLETELY BROKEN ABOUT 8 INCHES LEFT OF CENTER. *TR

Mileage: 104,400

DRIVING HOME FROM A FAMILY OUTING ON 03/06/2010, WE HEARD A LOUD SOUND/CLUNK COMING FROM THE REAR OF OUR 2002 FORD WINDSTAR. LUCKILY, WE WERE ONLY DOING 30 MPH ON OUR STREET RIGHT ALMOST TO OUR DRIVEWAY, INSTEAD OF BEING ON THE EXPRESSWAY DOING 60 MPH AS WE WERE ONLY MINUTES BEFORE . THE VAN'S REAR END SWERVED AS I APPLIED THE BRAKES. I MANAGED TO PULL INTO OUR DRIVEWAY AND CALM THE WIFE AND KIDS DOWN (WHO WERE HYSTERICAL). I HAVE TO ADMIT THAT I WAS SCARED ALSO. WHEN I MANAGED TO PARK THE VAN, I NOTICED THAT THE REAR TIRES WERE SLANTED INTO THE VAN, RUBBING THE WHEEL WELLS AT THE TOP. I THEN LOOKED UNDER THE REAR OF THE VAN AND SEEN THAT THE REAR AXLE BEAM WAS BROKE, ABOUT 18" FROM THE DRIVER SIDE REAR TIRE. I IMPLORE EVERONE THAT THIS HAS HAPPENED TO TO CALL THE FORD CUSTOMER CARE NUMBER (1-800-241-3673) AND REPORT IT. THIS IS THE ONLY WAY THAT FORD WILL ACKNOWLEDGE THIS PROBLEM AS A POTENTIAL MANUFACTURER DEFECT. OUR 2002 WINDSTAR HAS ONLY 78,338 MILES ON IT. OUR LOCAL DEALER, WHERE WE BOUGHT IT FROM, SAID THEY HAVE NEVER HEARD OF THIS HAPPENING. I FIND IT VERY HARD TO BELIEVE SINCE I CAN BRING UP ABOUT 100 DIFFERENT COMPLAINTS ABOUT THIS VERY SAM THING FOR THE MODEL YEARS 2000-2002.

Mileage: 78,338

I HEARD A RATTLE WHICH SOUNDED LIKE A LOOSE TAILPIPE. I BROUGHT IT TO MY MECHANIC TO HAVE IT LOOKED AT. THE PROBLEM WAS THAT THE REAR AXLE BEAM HAD SNAPPED. HE SAID THAT IT WAS NOT DAMAGED AND IT LOOKED LIKE IT WAS JUST A BAD PIECE OF STEEL. HE HAD NEVER SEEN THIS PROBLEM BEFORE. THE PARTS DID NOT HAVE TO BE ORDERED BECAUSE THE PARTS WERE READILY AVAILABLE AND IN STOCK AT HIS PARTS DEALER. AFTER LOOKING ON THE INTERNET I FOUND THAT THERE ARE SEVERAL COMPLAINTS ABOUT THIS PROBLEM. I WAS LUCKY THAT THE AXLE BEAM DID NOT BREAK WHILE I WAS TRAVELING ON THE HIGHWAY BECAUSE THE HANDLING OF THE VEHICLE WAS SEVERELY COMPROMISED. THE REAR AXLE BEAM WAS REPLACED AT A COST OF ONE THOUSAND DOLLARS. I DID NOT KEEP THE OLD AXLE BEAM. *TR

Mileage: 66,000

I WAS DRIVING MY 2002 FOR WINDSTAR AND THE ROADS WERE SNOWY AND SLIPPERY. WHILE DRIVING THE VAN SEEMED TO SLIDE AND SWAY IN THE BACK. I ASSUMED IT WAS FROM THE SNOWY ROADS AND TOOK THE VAN HOME. 2 DAYS LATER WHEN THE ROADS WERE PRETTY WELL CLEARED I TOOK THE VAN OUT AGAIN. WHILE DRIVING ON CLEAR PAVEMENT THE VAN SEEMED TO SWAY AND SLIDE LIKE I WAS ON ICE IN THE REAR-END. AS I HEADED HOME IT GOT WORSE AND WAS SHAKING AND SWAYING. I SLOWED DOWN TO ABOUT 20 MILES PER HOUR AND GOT THE VAN HOME. I HAD IT LOOKED AT AND WAS TOLD THAT THE AXLE IS 1 TO 2 INCH FROM A COMPLETE BREAK. IF IT WOULD HAVE BROKE WHILE I WAS DRIVING IT WOULD HAVE CAUSED ME TO WRECK. I HAVE RESEARCHED THIS AND HAVE FOUND MANY COMPLAINTS ABOUT THIS HAPPENING TO 02 WINDSTARS. I CANT AFFORD TO FIX SOMETHING THIS EXPENSIVE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT. *TR

Mileage: 133,460

FORD WINDSTAR REAR AXLE CRACKED. *TR

Mileage: 135,000

2002 FORD WINDSTAR REAR AXLE BEAM BROKE IN HALF WHILE MAKING A LEFT HAND TURN. THE VAN STARTED SWAYING IN THE REAR EARLIER IN THE DAY AND WE THOUGHT IT WAS BECAUSE OF ICE AND SNOW ON THE ROADS THAT DAY. ON GOOD PAVEMENT WE DID NOT EXPERIENCE ANY ISSUES. WE STOPPED AND LOOKED AT THE TIRES AND THEY ALL LOOKED FINE , AND FOUND NO EVIDENCE TO SUGGEST ANYTHING ELSE WAS WRONG WITH VAN. NO OTHER WARNING BEFORE FAILURE. WHEN THIS HAPPENED BOTH REAR WHEELS TOWED INWARD CAUSING VAN TO SLIDE OUT OF CONTROL FOR SHORT DISTANCE, AND CAUSING DAMAGE TO THE VEHICLE. HAD WE BEEN TRAVELING ON THE HIGHWAY AT SPEEDS OF 65 MILES AN HOUR I WOULD NOT LIKE TO THINK WHAT WOULD OF HAPPENED.WE HAD TO HAVE THE VEHICLE TOWED TO A FORD DEALER FOR REPAIRS. THE COST OF THESE REPAIRS WAS $1782.33 NOT INCLUDING THE TOWING BILL.THE TOW TRUCK DRIVER SAID HE HAS NEVER SEEN A REAR AXLE BEAM BREAK BEFORE. THIS COULD OF BEEN A MAJOR ACCIDENT, CAUSING BODILY HARM OR DEATH. I HAD THE DEALER SAVE THE PARTS FOR ME AND I ALSO TOOK PICTURES OF THE FAILED PART AFTER IT WAS REMOVED. THE DEALER WOULD NOT COVER ANY COST OF THE REPAIRS. *TR

Mileage: 132,268

OUR 2002 FORD WINDSTAR SE ON CHRSTMAS NIGHT ON OUR WAY HOME FROM IN-LAWS THE REAR AXLE SNAPPED IN HALF, AFTER SEARCHING ONLINE I FOUND THAT THIS HAPPENED TO 2 OTHER PEOPLE AND FEEL THIS IS A LIFE THREATENING PROBLEM AND FORD SHOULD MAKE A RECALL ON ISSUE. BEING THIS HAPPENED ON A HOLIDAY WE HAVE TO WAIT TILL MONDAY MORNING WHEN OUR MECHANIC OPENS SHOP TO FIND OUT WHAT WE ARE GOING TO DO. ALSO OUR INSURANCE COMPANY WAS NOTIFIED AND IS SENDING SOMEONE ON TUESDAY TO APPRAISE THE DAMAGE. HERE IS THE LINK TO THOSE PEOPLE THIS HAPPENED TO HTTP://WWW.YOUTUBE.COM/WATCH?V=SUNU9D7EJMU THIS ONE EVEN MADE THE NEWS. THANK YOU FOR TAKING YOUR TIME TO REVIEW THIS ISSUE. *TR

Mileage: 81,000

WHILE DRIVING ON THE HIGHWAY REAR AXLE BEAM BROKE ON FORD WINDSTAR. NO WARNING OR CAR PROBLEM BEFORE INCIDENT. REAR AXLE REPLACED ,OLD PART AVAILABLE. NO ONE HIT US, WE DID NOT HIT ANYONE, ROAD WAS SMOOTH. *TR

Mileage: 108,000

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE BEGAN DRIFTING FROM LEFT TO RIGHT. HE WAS ABLE TO SAFELY TURN OFF THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE MECHANIC STATED THAT THE REAR AXLE NEEDED TO BE REPLACED AT AN EXPENSE OF $1,200.00. THE CURRENT AND FAILURE MILEAGES WERE 140,000. THE VIN WAS NOT AVAILABLE.

Mileage: 14,000

REAR AXLE BEAM ON MY 2002 FORD WINDSTAR FRACTURED. NOTICED VEHICLE HANDLING WAS POOR, REAR END OF VEHICLE SWAYING WHILE DRIVING STRAIGHT, TIRES SQUEALING AROUND TURNS. MECHANIC FOUND AXLE BEAM HAD FRACTURED. COSTLY REPAIR, COULD HAVE BEEN MORE SERIOUS IF A LOSS OF CONTROL HAD OCCURRED. FORTUNATE TO HAVE OCCURRED AT LOW SPEED. *TR

Mileage: 125,000

OUR 2002 FORD WINDSTAR WITH APPROX. 107,000 MILES HAD THE REAR AXLE BEAM BREAK IN HALF. THE WEEK BEFORE THE BREAK WE NOTICED THAT THE CAR FELT LIKE IT NEEDED AN ALIGNMENT AT HIGHWAY SPEEDS. LUCKILY THE PART BROKE PULLING OUT OF THE DRIVEWAY AT SLOW SPEED. THE VEHICLE WAS NOT DRIVABLE AFTER THE BREAK AND NEEDED TO BE TOWED. I FEAR THAT IF THE BREAK HAPPENED AT HIGHWAY SPEEDS WE WOULD HAVE LOST COMPLETE CONTROL OF THE VEHICLE. WE HAVE NEVER TAKEN THIS VEHICLE OFF ROAD, USED IT TO TOW ANYTHING OR BEEN IN AN ACCIDENT WHERE DAMAGE WOULD HAVE BEEN DONE TO THE AXLE BEAM. *TR

Mileage: 107,000

2002 FORD WINDSTAR HAD A SUDDEN, CATASTROPHIC REAR AXLE FAILURE-A NEAR COMPLETE CRACK THROUGH THE AXLE CAUSING THE DRIVER'S REAR TIRE TO COLLAPSE INWARD, WHILE DRIVING AT 40 MPH ON A STRAIGHT ROAD. THE REAR AXLE AND THE REAR TIRE HAD TO BE REPLACED, THE AXLE WAS 530.00, AND THE TIRE 100.00. THIS WAS WITH THE WORK DONE BY MY HUSBAND. THE CAR IS IN OTHERWISE GOOD RUNNING CONDITION, HAS ALWAYS BEEN SERVICED BY PROFESSIONALS. THE MILEAGE WAS 98,000 MILES AND THE VEHICLE HAS ALWAYS BEEN LIGHTLY USED, NO HEAVY LOADS, NO TOWING, JUST BASICALLY FOOTBALL PRACTICE WITH THE KIDS. *TR

Mileage: 98,740

I HAVE A 2002 FORD WINDSTAR WITH 67712 MILES. THE CAR STARTED MAKING METALLIC CREAKING NOISES FROM THE REAR END WHENEVER I MADE SHARP RIGHT HAND TURNS. INSPECTION SHOWED THAT THE REAR AXLE BEAM HAD A 2 INCH CRACK IN IT. I HAD TO HAVE MY MECHANIC REPLACE THE REAR AXLE. MY SEARCHES ON THE WEB REVEALED THAT THIS IS A VERY COMMON DEFECT WITH THE WINDSTARS. *TR

Mileage: 67,712

REAR AXLE BROKE, WHICH COULD HAVE CAUSED A SERIOUS ACCIDENT IF I WERE ON THE HIGHWAY. I WAS DRIVING DOWN THE ROAD, EVERYTIME I TURNED TO THE RIGHT I WOULD HEAR A SQUEAKING NOISE. I DID NOT THINK MUCH OF IT UNTIL I STARTED TO SMELL SOMETHING WHEN I LOOKED IN THE REAR VIEW MIRROR I NOTICED SMOKE COMING FROM THE REAR DRIVER'S SIDE WHEEL. I PULLED OVER AND CALLED AAA. THANK GOD, WHEN THE VAN WAS LOOKED AT WE FOUND THAT THE REAR AXLE WAS BROKEN AND THE WHEEL WAS RUBBING AGAINST THE INSIDE OF THE WHEEL WELL. WHEN STOPPED THE TIRES ON THE BACK OF THE VAN LOOKED AS THOUGH THE TIRES WERE BENT IN AS A DIRECT RESULT OF THE BROKEN AXLE. I AM SO HAPPY MY CHILDREN WERE NOT IN THE VAN BECAUSE THIS COULD HAVE RESULTED IN A VERY BAD ACCIDENT. FORD NEEDS TO STEP UP AND FIX THIS PROBLEM, I HAVE SEEN QUITE A FEW COMPLAINTS REGARDING THIS ISSUE. *TR

2002 FORD WINDSTAR SE REAR AXEL SEVERED....BASED UPON MY RESEARCH MANY OTHERS HAVE EXPERIENCED THE SAME ISSUE BETWEEN 2000 AND 2003. I ALSO CONTACTED SEVERAL FORD DEALER WHO HAVE INFORMED ME THAT THEY HAVE SOLD AN EXTRAORDINARY AMOUNT OF THESE REAR AXLES. PLEASE MAKE FORD ISSUE A SAFETY RECALL ON THESE AXLES. THEY WILL NOT TAKE VOLUNTARY RESPONSIBILITY FOR THIS OBVIOUS DEFECTIVE PART. SOMEONE IS GOING TO GET KILLED IF THIS DEFECTIVE PART FAILS AT 65 MILES PER HOUR. YOU WILL ALSO BE RESPONSIBLE IF YOU DO NOTHING ABOUT THIS! *TR

Mileage: 120,000

2002 FORD WINDSTAR REAR AXLE CRACKED. CONSUMER THINKS THAT SOMEONE SHOULD LOOK INTO THIS PROBLEM WITH THE REAR AXLE. *NJ THE MECHANIC NOTICED THE LEFT REAR TIRE WAS LEANING IN. *JB

MY 2002 FORD WINDSTAR STARTED RIDING REALLY ROUGH. THE TIRES WERE CHECKED AND SEEMED TO BE FINE. THE BACK END OF THE VAN SEEMED TO BE RIDING VERY ROUGH AND MY MECHANIC THOUGH IT MIGHT BE A STRUT ISSUE. AS IT TURNS OUT, THE REAR AXLE BROKE COMPLETELY IN HALF WHILE MY FATHER IN LAW DROVE MY TWO YOUNG CHILDREN ON THE HIGHWAY. WHAT A SCARY EXPERIENCE. I'VE CHECKED ON THE INTERNET FOR SIMILAR EXPERIENCES. OTHERS HAVE HAD THIS HAPPEN TO THEM AS WELL. THIS ISSUE NEEDS TO BE ADDRESSED BY FORD AND SHOULD BE A RECALL ISSUED. *TR

Mileage: 70,000

THERE ARE THREE FAILURES ON MY CAR THAT HAVE HAPPENED WITHIN THE LAST THREE MONTHS. THE 2002 FORD WINDSTAR ONLY HAS 57,000 MILES. 1. INTAKE MANIFOLD GASKETS LEAKING: GASKETS ARE SUCKING AIR IN AND NOT SEALING PROPERLY 2. BROKEN STRUT, THIS IS THE SECOND TIME THIS HAS BEEN REPLACED. THE FIRST TIME WAS WITHIN 10,000 MILES. 3. ABS CONTROL MODULE: THE CONTROL MODULE HAS BEEN DIAGNOSED AND FAULTY BY THE DEALERSHIP. ABOUT A $1,200 TO REPLACE. ALL THESE THINGS SHOULD NOT BE HAPPENING TO A CAR THAT IS MAINTAINED WELL, GARAGE KEPT, AND ONLY HAS 57K MILES ON IT. *TR

2002 FORD WINDSTAR. CUSTOMER STATES THAT THE VEHICLE COLLAPSED IN THE FRONT END. SHE STATES HER OLD WINDSTAR DID THE SAME THING WHEN IT HAD A RECALL. THIS VEHICLE HAS NO RECALL. **NAR**KB THE CONSUMER STATED THE FRONT END OF THE VEHICLE JUST DROPPED DOWN TO IT'S TIRES ON ONE SIDE . THE DEALER INFORMED THE CONSUMER THAT THE FRONT COIL SPRING HAD BROKEN AND THEY ALSO FOUND AN EXPLODED STRUT BEARING. THE STRUT MOUNTS, BEARINGS, COIL SPRING AND STABILIZER BAR WERE ALL REPLACED. *TR

1. DRIVING IN GOOD CONDITIONS, ON HIGHWAY 25 GOING NORTH, 2 MILES NORTH OF HIGHWAY 5. SATURDAY THE MARCH 31, 2007 AT 2:00 PM. 2. SUSPENSION SPRING FAILURE, FRONT DRIVER'S SIDE WITH BUSTED TIRE. 3. PARTS REPLACED AND REPAIRS MADE AT MY COST.*AK

Mileage: 100,000

DT*: THE CONTACT STATED WHILE BRAKING FROM 10 MPH UNDER NORMAL CONDITIONS, THE VEHICLE SURGED FORWARD, ALMOST GOING OVER A CURB. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALSO NOTIFIED. THERE WAS A SQUEAKING NOISE WHEN THE SLIDING DOOR WAS CLOSED. THE CONSUMER COMPLAINED OF THE TRANSMISSION SLIPPING, THE DEALER REPROGRAMMED THE PCM AND RE-FILLED THE TRANSMISSION FLUID. THE SHIFTER WAS RE-ADJUSTED. THE VEHICLE PULLED TO THE RIGHT OCCASIONALLY, THE SPEEDOMETER WAS INACCURATE. THE HEADLIGHTS WOULD GO DIM AT TIMES. UPDATED 01/09/07.*JB

Mileage: 4,000

FRONT LEFT LEAF SPRING BROKE AND DISLODGED FROM BASE THEREBY PIERCING FRONT TIRE CAUSING A BLOWOUT WHILE VEHICLE WAS MOVING. FORTUNATELY,WE WERE NOT TRAVELING AT A HIGH RATE OF SPEED WHEN BLOWOUT OCCURRED. *JB

Mileage: 104,700

DT: THE CONTACT STATED ON 7- 14-05 AND HEARD A CRASH UNDERNEATH THE CAR, AND THEN HEARD A THUMP. . PULLED OVER, THE TIRE WAS RIPPED OPEN. THE COIL SPRING ON THE RIGHT HAND PASSENGER'S SIDE BROKE IN HALF AND CAUSED THE TIRE TO BLOW.OUT. SHE HAD TO GET A NEW COIL SPRING AND BOUGHT A NEW TIRE. *AK

Mileage: 56,000