2015 FOREST RIVER SHASTA Suspension Problems

THE 19' FOOT TRAVEL TRAILER HAS SEPARATION OF THE INSIDE WALL AT FLOOR AND DINETTE BENCH FROM THE FRAME.

AFTER NUMEROUS PHONE CALLS AND EMAILS TO GET LAZY DAYS IN COLORADO TO COMPLETE REQUIRED AND AGREED UPON RECALL WORK DONE ON MY CAMPER, THEY CONTINUE TO FAIL TO DO SO. THEY USE STALL TACTICS TO DISCOURAGE ME FROM GETTING THE WORK DONE. MY CAMPER HAS BEEN SITTING ON THEIR LOT FOR 4 WEEKS NOW AND THEY STILL HAVE NOT ORDERED PARTS. THIS HAS BEEN GOING ON SINCE 2015 WHEN I BOUGHT THE CAMPER NEW FROM THEM. MY CAMPER WAS ON THEIR LOT FOR 5 MONTHS AT THAT TIME FOR RECALL WORK AND OTHER WORK. I DON?T NEED FREE STORAGE, I HAVE 5 ACRES AT MY HOUSE TO STORE IT ON. I HAVE CONTACTED THEM ON 12/14/16, 1/4/17, 1/7/17, 2/17/17, 2/15/17, 2/28/173/1/17, 4/3/17, 4/4/17, 4/6/17, 4/8/17. SOMETIMES I RECEIVE A RESPONSE SOMETIME I DO NOT. MY LAST REQUEST 4/6/17, WAS TO MEET PERSONALLY WITH MANAGERS TO GET AN UPDATE ON PARTS ORDERED AND WHEN I COULD EXPECT THE RECALL WORK ON MY CAMPER TO BE COMPLETED. I HAVE NOT RECEIVED A RESPONSE. I HAVE A MORE DETAILED LETTER, BUT IT GOES OVER YOUR CHARACTER COUNT LIMIT. RECALLS ARE FOR: 2015 FOREST RIVER SHASTA AIRFLYTE CAMPER TRAILER VIN #[XXX] RECALLS: NHTSA # 16V-218 NHTSA # 15V-552 NHTSA # 15V-553 NHTSA # 15V-369 FOREST RIVER TECHNICAL SERVICE BULLETIN- DOCUMENT CONTROL # 53-05112016-0191 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I BOUGHT MY SHASTA AIRFLYTE 16 IT HAD 0 MILES AND CAMPING WORLD IS 40-45 MILES TO MY HOUSE. WE HAD TO PULL OVER 2-3 TIMES BECAUSE WE THOUGHT THE CAMPER WAS COMING UNCOUPLED BECAUSE OF THE BOUNCING OF THE CAMPER AND THE SHAKING OF THE VIBRATIONS OF THE STEERING WHEEL, BUT WHEN WE GOT OUT EVERYTHING WAS FINE WE SMELLED BREAKS AND THEY WERE FINE.. SO WE GOT HOME AND 5HRS AFTER IT BEING HOME MY CAMPER WAS LEAKING THAT CAUSED US TO LOOK OVER THE WHOLE CAMPER CLOSE AND I SEEN DAYLIGHT IN A VENT WHEN SITTING ON THE GAUCHO. I FOUND OUR WHEEL WELLS WHERE BUSTED LOOSE AND GAPED OPEN AND TIRE SKID MARKS IN THE WELLS AND ON THE BACK SIDE OF THE WELLS ON THE FRAME RUB MARKS FROM THE SIDE WALLS. I COULDN'T FIT MY HANDS BETWEEN THE WELL AND THE TREAD OF MY TIRES AND I COULDN'T GET A FINGER BEHIND THE TIRE AND THE FRAME AND MEASUREMENTS IS ABOUT 1/4" SIDEWALL TO CAMPER ON ONE SIDE AND THE OTHER I CAN GET A FINGER BACK THERE BUT IT'S A TIGHT FIT IT MEASURES ABOUT 3/4" SIDE WALL TO CAMPER .. MY CAMPER WENT BACK TO THE FACTORY TO BE FIXED.

MY TIRE INFO LABEL HAD 65PSI BUT ON THE TIRE IT HAD 35PSI STAMPED ON THE TIRE... WHEN IT WENT BACK TO THE FACTORY THEY PUT THE RIGHT STICKER ON THE CAMPER.

Mileage: 45

WHEN I GOT MY CAMPER BACK FROM SHASTA AFTER THEY HAD THE CAMPER 79 DAYS FOR REPAIRS. I LOOKED UNDER MY CAMPER AND I FOUND THEY JUST PUT A FEW SCREWS IN THE WHEEL WELLS TO "FIX" DAMAGE FROM WHEELS BUSTING THE WHEEL WELL LOOSE FROM MY CAMPER, AND IT STILL HAS GAPS IN THE WHEEL WELLS AND EXPOSED SCREW WITH THE POINTED END POINTED TOWARDS MY TIRE ...

Mileage: 135

THIS IS FOR A 2015 FOREST RIVER SHASTA AIRFLYTE REISSUE 19 FOOT TRAVEL TRAILER, PRODUCTION # 1301. I BELIEVE THE OEM LEAF SUSPENSION SYSTEM AND PASSENGER TIRES ARE UNSAFE AND WILL LEAD TO A SERIOUS ACCIDENT, INJURY, OR DEATH. THE WHEEL WELL CLEARANCE IS NOT SUFFICIENT FOR THE OEM TIRES AND LEAF SUSPENSION SYSTEM ON THE TRAILER. ALSO, THE OEM TIRES ARE COKER WHITEWALL PASSENGER VEHICLE TIRES. I BELIEVE TRAVEL TRAILERS MUST BE MANUFACTURED WITH OEM TRAILER/CARGO TIRES WHICH HAVE STIFFER SIDEWALLS. I WAS UNAWARE OF THESE CONCERNS UNTIL AN ONLINE FORUM RECOMMENDED I CHECK MY TRAILER. I HAD RECENTLY COMPLETED AN APPROXIMATELY 1,000 MILE ROUND TRIP AND WHEN I CHECKED MY TRAILER UPON RETURN, I FOUND THE TIRES HAD BEEN RUBBING THE WHEEL WELLS BOTH ON TOP OF THE TIRES AND ON THE INSIDE OF THE TIRES. THE LEFT TIRE HAS ALREADY EXHIBITED TROUBLING SIDEWALL WEAR ON THE INSIDE OF THE TIRE.. THERE IS LESS THAN 2 INCHES OF CLEARANCE BETWEEN TOP OF TIRES AND WHEEL WELL AND LESS THAN 1 INCH CLEARANCE BETWEEN INSIDE OF TIRES AND WHEEL WELL. FOREST RIVER SHASTA HAS A WARRANTY REPAIR WHICH REPLACES THE REAR LEAF SPRING SHACKLES WITH ONES THAT ARE LONGER BUT THIS ONLY INCREASES THE ABOVE TIRE CLEARANCE BY ANOTHER INCH. THIS DOES NOTHING TO ADDRESS THE INSIDE CLEARANCE OF THE TIRE TO THE WHEEL WELL. WITH THE OEM SUSPENSION SYSTEM, THE TRAILER EXHIBITS EXCESSIVE SWAY EVEN WITH AN AFTERMARKET PROFESSIONALLY INSTALLED CURT ANTI-SWAY KIT. I FEAR THE WARRANTY INSTALLED LONGER LEAF SPRING SHACKLES COUPLED WITH THE COKER PASSENGER TIRES WILL ONLY AGGRAVATE THE EXCESSIVE SWAY ISSUE. TO MY KNOWLEDGE, FOREST RIVER SHASTA HAS NOT ISSUED A SAFETY RECALL FOR THIS CONDITION.

INSPECTION REVEALED TIRES IMPACTING INSIDE FENDER WELLS ON THIS TRAVEL TRAILER. UNDER RATED SPRINGS ALLOW TIRES TO RUB INSIDE FENDERS CREATING SAFETY HAZARD. UPDATED 10/06/15*LJ THE VEHICLE WAS REPAIRED AT THE OWNER'S UPDATED 12/21/2015*JS

Mileage: 1,000

TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA. THE CONTACT STATED THAT THE WHILE DRIVING AT APPROXIMATELY 50 MPH, THE RV WAS BOUNCING WITHOUT WARNING. THE CONTACT PULLED OVER AND DISCOVERED THAT THE WHEEL WELL WAS FRACTURED. IN ADDITION, THE CONTACT STATED THAT THE ROOF OF THE RV WAS LEAKING. THE CONTACT ALSO STATED THAT THE EMERGENCY EXIT WINDOW OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL WELL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37. *BF

Mileage: 37

TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA AIR FLYTE. WHILE PULLING THE TRAILER AT APPROXIMATELY 50 MPH, THE TRAILER SWAYED LEFT, RIGHT, AND BOUNCED UP AND DOWN. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE TRAILER WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS NOT ABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.

Mileage: 100

TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA AIR FLIGHT. THE CONTACT OBSERVED THAT THE SUSPENSION OF THE VEHICLE WAS LOW. AS A RESULT, THE VEHICLE WAS LESS THAN ONE INCH FROM BOTH OF THE SIDE TIRES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER REACHED OUT TO THE FOR MANUFACTURER FOR GUIDANCE. THE MANUFACTURER STATED THAT THE SOLUTION FOR THIS FAILURE WAS TO PLACE BANANA SHAPED SHACKLES TO ADD CLEARANCE SPACE FROM THE TIRES AND WHEEL WELL. THE VEHICLE WAS REPAIRED; HOWEVER, THE REMEDY PROPOSED BY THE MANUFACTURER DID NOT SUFFICE TO DETER THE ISSUE. AFTER THE CONTACT RECEIVED THE VEHICLE BACK, SHE TEST DROVE IT FOR FOUR HOURS AND NOTICED THAT THE TIRES STILL SCRAPED ALONG THE WHEEL WELLS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT ALSO NOTED THAT THE CAMPER WAS ONLY EQUIPPED WITH ONE AXLE AND THE MANUFACTURER FACTORY EQUIPPED PASSENGER TIRES ON THE VEHICLE AND NOT THE STANDARD TRAILER TIRES. THE CONTACT ALSO NOTED THAT THE LEAF SPRING WAS FLAT AND ALREADY SHOWED SIGNS OF CORROSION. THE FAILURE MILEAGE WAS 300.

Mileage: 300

I HAVE A SHASTA AIRFLYTE REISSUE AND WHEN RECEIVING IT FROM THE DEALER AND TOWING IT HOME, I FOUND THAT THE TIRES HAD RUBBED THE WHEEL WELL. THERE WAS ONLY ABOUT AN INCH OF CLEARANCE AT THE TOP AND ONLY ABOUT 1/2 INCH ON THE INSIDE WALL OF THE WHEEL WELL. THE DRIVER SIDE, OR ROAD SIDE IS CLOSER THAN THE PASSENGER SIDE?? SHASTA, THRU THE DEALER, PUT A BANANA SHACKLE ON TO RAISE THE CLEARANCE. I STILL ONLY HAVE 1 3/4" ON DRIVER SIDE, AND 2 1/4" ON PASSENGER SIDE, AND ABOUT 1" ON THE INSIDE WALL. THE PROBLEM SEEMS THAT THE SPRINGS ARE CHEAP, FROM CHINA, AND FLAT. ADDING A SHACKLE DOESN'T SOLVE THE PROBLEM, JUST MAKES MORE SWAY. THE WHEELS ARE OFFSET MAKING THE TIRES COME CLOSER TO THE INSIDE WALL, AND THE TIRES AND WHEELS ARE FOR PASSENGER CARS, WHICH ARE NOT SAFE EITHER.

Mileage: 50

I AM WRITING THIS AS A OWNER OF A 2015 SHASTA AIRFLITE. SINCE TAKING DELIVERY OF THE TRAILER IN NOVEMBER OF 2014 THERE HAS HAD CONTINUOUS SWAYING WHILE TOWING. I HAVE FOUND THAT FOREST RIVER HAS INSTALLED COKER BRAND PASSENGER TIRES 225R/15. THERE IS LESS THAN ONE INCH OF CLEARANCE BETWEEN THE TOP OF THE TIRES AND THE WHEEL WELL. THIS IS CAUSING RUBBING OF TIRES TO THE WHEEL WELLS. THE LEAF SPRINGS ARE NOT ADEQUATE FOR THE WEIGHT THE TRAILER. THESE SPRINGS ARE SHOWING SIGNS OF FLATTENING. ALSO THE TIRES WEIGHT RATING IS MUCH LESS THAN THE 3750# GVW. THANK YOU FOR LOOKING INTO THIS MATTER. *TR

Mileage: 1,000

THIS IS AN FR TRAVEL TRAILER WHICH HAS COKER PASSENGER TIRES ON IT INSTEAD OF COKER TRAILER TIRES OR OTHER BRAND OF TRAILER TIRE. THE TIRES HAVE INADEQUATE CLEARANCE AND AS A RESULT ARE RUBBING INSIDE THE WHEEL WELL BOTHER LATERALLY AND VERTICALLY. THIS IS A SERIOUS SAFETY CONCERN FOR WHICH SHASTA (FR SUBSIDIARY) HAS OFFERED A CHEAP FIX (SHACKLE ATTACHMENT TO SPRING). TIRE SIZE = ST225/75R15D DESIGNED FOR PASSENGER CARS. THE SUSPENSION ON THIS CAMPER CONSISTS OF CHEAP CHINESE 4 LEAF SPRINGS WHICH FLATTEN OUT AFTER ONLY A FEW MILES DRIVEN. THE STICKERS ON THE SIDE OF THE CAMPER INFORMS THE OWNER TO INFLATE THE COKER TIRE TO 65 PSI EVEN THOUGH THE TIRE ITSELF INDICATES ONLY 35PSI MAXIMUM INFLATION. I CONSIDER THIS TO BE A SERIOUS SAFETY CONCERN WHICH FOREST RIVER IS NOT TAKING SERIOUSLY. THERE SHOULD BE A RECALL ON ALL 1,941 UNITS BUILT BASED ON THE VERY REAL POSSIBILITY OF THE TIRES RUBBING THEN CAUSING A BLOWOUT AT HIGHWAY SPEEDS. THIS WAS A LIMITED EDITION RUN TO CELEBRATE THE 75TH ANNIVERSARY OF SHASTA (NOW OWNED BY FOREST RIVER). IN ADDITION TO THE WHEEL WELL CLEARANCE ISSUE, THERE IS ALSO THE MATTER OF THE WINDOWS FALLING OUT. I HAVE HAD TWO WINDOWS REPLACED ALREADY LESS THAN 6 MONTHS INTO OWNERSHIP OF THE CAMPER. MANUFACTURER IS HEHR AND THE ADHESIVE ON THE WINDOWS WAS EITHER A. NOT PREPPED ACCORDING TO THE MANUFACTURER SPECS OR B. INSTALLED INCORRECTLY. EITHER WAY THIS POSES A SECOND VERY SERIOUS SAFETY CONCERN AS THE WINDOWS COULD (AND HAVE ON OTHER UNITS) FALLEN OUT ON THE ROAD.

Mileage: 50

THIS COMPLAINT CONCERNS THE 2015 SHASTA AIRFLYTE 1961 REISSUE TRAVEL TRAILER. AFTER INSPECTION BY A LOCAL REPAIR SHOP, IT WAS NOTED THE LEAF SPRINGS SUPPLIED BY THE MANUFACTURER 1) WERE NOT ADEQUATE TO SUPPORT THE GROSS VEHICLE WEIGHT, 2) WERE OF INFERIOR QUALITY AND 3) HAD ALREADY FLATTENED OUT AFTER LESS THAN 1000 MILES OF TOWING. AS A RESULT OF THESE DEFICIENCIES, THE TIRES ON THIS SINGLE AXLE TRAILER MADE CONTACT WITH THE WHEEL WELLS, CAUSING DAMAGE TO BOTH THE CHASSIS AND THE TIRES, PUTTING THE CONSUMER IN DANGER OF SUFFERING A BLOWOUT. THE MANUFACTURER HAS RECOMMENDED A FIX INVOLVING LONGER SHACKLES WHICH INCREASES TIRE CLEARANCE BY LESS THAN 1.5 INCHES, NOT ENOUGH TO REMOVE THE DANGER. THERE ARE 1941 UNITS SIMILARLY AFFECTED BY THIS DESIGN FLAW, EACH ONE A POTENTIAL HAZARD TO OWNERS AND OTHER MOTORISTS. SUGGEST SHASTA BE FORCED TO RECALL ALL UNITS AND REPLACE LEAF SPRINGS.

TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA. THE CONTACT OBSERVED THAT THE SUSPENSION OF THE VEHICLE WAS LOW, WHICH RESULTED IN THE VEHICLE BEING LESS THAN AN INCH FROM BOTH OF THE SIDE TIRES. THE FAILURE RECURRED CONTINUOUSLY. THE RV WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A SHACKLE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84. THE CONSUMER STATED THE TIRES WERE UNSAFE AFTER LITTLE USE DUE TO THE SIDE OR TOP RUBBING ON THE COACH. THE DOOR LOCKS FAILED AND AS A RESULT, THE CONSUMER AND HER CHILDREN WERE LOCKED INSIDE. UPDATED 09/09/15. *JB THE GLUE ON THE WINDOWS FAILED AND THE GLASS BECAME LOOSE FROM THE FRAME. UPDATED 10/07/15. *JB

Mileage: 84