This Problem Across All Years
The contact owns a 2017 Genesis G80. The contact stated while driving at various speeds, the vehicle lost power for approximately 2-3 seconds. The contact stated that there was a loud thump when the transmission shifted gear. The vehicle was taken a dealer to be diagnosed. The contact was informed that the transmission was shifting rough between 2nd to 3rd gear and 4th to 5th gear. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2017 Genesis G80. The contact stated while driving at various speeds, the vehicle lost power for approximately 2-3 seconds. The contact stated that there was a loud thump when the transmission shifted gear. The vehicle was taken a dealer to be diagnosed. The contact was informed that the transmission was shifting rough between 2nd to 3rd gear and 4th to 5th gear. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2017 Genesis G80. The contact stated occasionally while shifting into gear, the vehicle jolted, with an abnormal sound coming from underneath the hood. There was no warning light illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
The contact owns a 2017 Genesis G80. The contact stated occasionally while shifting into gear, the vehicle jolted, with an abnormal sound coming from underneath the hood. There was no warning light illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Approximately May or June of 2022 I noticed my 2017 Genesis g80 began intermittently hesitating and hard shifting when I was driving so being that I hadn't had it even a year I contacted the dealer and Genesis. I was told the warranty was up with Genesis and advised to contact the extended warranty by Carvana (the dealer). I did, but when they didn't have any shops in network who felt comfortable working on my vehicle and a recall came up with the vehicle I contacted Genesis again and was sent to an authorized dealer who fixed the recall and also agreed to check my transmission fluid to make sure it wasn't the issue causing the hard shifting. Now, the problem is back and on Genesis owner forum it shows it's actually a known problem that they issued a TSB about as of September 2021 and my vehicle falls in the effected vehicles, but I wasn't made aware of this and they only want to honor repair if vehicle is still under warranty not as a recall which is insane since it's a safety hazard. The hesitation can make someone run into the back of you or your car hesitate to accelerate and they've since upgraded to using a different type in their cars due to the issue. So, if they are going to allow them to be sold and resold either Genesis or the dealers need to be responsible for making sure they are safe and the defective parts are repaired before selling the car.
Approximately May or June of 2022 I noticed my 2017 Genesis g80 began intermittently hesitating and hard shifting when I was driving so being that I hadn't had it even a year I contacted the dealer and Genesis. I was told the warranty was up with Genesis and advised to contact the extended warranty by Carvana (the dealer). I did, but when they didn't have any shops in network who felt comfortable working on my vehicle and a recall came up with the vehicle I contacted Genesis again and was sent to an authorized dealer who fixed the recall and also agreed to check my transmission fluid to make sure it wasn't the issue causing the hard shifting. Now, the problem is back and on Genesis owner forum it shows it's actually a known problem that they issued a TSB about as of September 2021 and my vehicle falls in the effected vehicles, but I wasn't made aware of this and they only want to honor repair if vehicle is still under warranty not as a recall which is insane since it's a safety hazard. The hesitation can make someone run into the back of you or your car hesitate to accelerate and they've since upgraded to using a different type in their cars due to the issue. So, if they are going to allow them to be sold and resold either Genesis or the dealers need to be responsible for making sure they are safe and the defective parts are repaired before selling the car.
TL* THE CONTACT OWNS A 2017 GENESIS G80. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND VIBRATED ABNORMALLY WHILE CHANGING GEARS. THE VEHICLE WAS TAKEN TO WEBB HYUNDAI LOCATED AT 1000 WEST 81ST AVE MERRILLVILLE IN 46410, AND DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
TL* THE CONTACT OWNS A 2017 GENESIS G80. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND VIBRATED ABNORMALLY WHILE CHANGING GEARS. THE VEHICLE WAS TAKEN TO WEBB HYUNDAI LOCATED AT 1000 WEST 81ST AVE MERRILLVILLE IN 46410, AND DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
2017 GENESIS G80, ALL WHEEL DRIVE, 3.8 L ENGINE. CAR WAS BEING DRIVEN ON A 4 LANE EXPRESSWAY IN HEAVY, RUSH HOUR TRAFFIC USING ADVANCED CRUISE CONTROL SET NEAR SPEED LIMIT. G80 WAS IN THE LEFT LANE ATTEMPTING TO PASS A VEHICLE ON THE RIGHT. THERE WAS A VEHICLE AHEAD OF THE G80. DRIVER NOTICED ANOTHER VEHICLE COMING UP FAST FROM BEHIND UNTIL IT WAS VERY CLOSE TO THE REAR OF THE G80. WHEN DRIVER ATTEMPTED TO ACCELERATE AWAY FROM TAILGATING CAR, ENGINE REVVED, AND DID NOT ENGAGE. IT APPEARED DISCONNECTED FROM TRANSMISSION AS IF IN NEUTRAL. TACHOMETER NEEDLE SWUNG WILDLY. VEHICLE SLOWED SINCE IT WAS NOT ENGAGED, CREATING MORE RISK FROM TAILGATER. THE TACHOMETER BEHAVIOR AND GEAR NEUTRALITY PERSISTED FOR APPROXIMATELY FIVE SECONDS AND THEN ENGINE ENGAGED. TOOK CAR TO DEALER WHO WAS UNABLE TO REPLICATE BEHAVIOR OR DETECT SYSTEM ERRORS AFTER THREE DAYS OF WORK. DEALER REPORTED THAT MANUFACTURER'S ENGINEERS WERE UNABLE TO RECOMMEND ANYTHING. NO REPAIRS MADE.
2017 GENESIS G80, ALL WHEEL DRIVE, 3.8 L ENGINE. CAR WAS BEING DRIVEN ON A 4 LANE EXPRESSWAY IN HEAVY, RUSH HOUR TRAFFIC USING ADVANCED CRUISE CONTROL SET NEAR SPEED LIMIT. G80 WAS IN THE LEFT LANE ATTEMPTING TO PASS A VEHICLE ON THE RIGHT. THERE WAS A VEHICLE AHEAD OF THE G80. DRIVER NOTICED ANOTHER VEHICLE COMING UP FAST FROM BEHIND UNTIL IT WAS VERY CLOSE TO THE REAR OF THE G80. WHEN DRIVER ATTEMPTED TO ACCELERATE AWAY FROM TAILGATING CAR, ENGINE REVVED, AND DID NOT ENGAGE. IT APPEARED DISCONNECTED FROM TRANSMISSION AS IF IN NEUTRAL. TACHOMETER NEEDLE SWUNG WILDLY. VEHICLE SLOWED SINCE IT WAS NOT ENGAGED, CREATING MORE RISK FROM TAILGATER. THE TACHOMETER BEHAVIOR AND GEAR NEUTRALITY PERSISTED FOR APPROXIMATELY FIVE SECONDS AND THEN ENGINE ENGAGED. TOOK CAR TO DEALER WHO WAS UNABLE TO REPLICATE BEHAVIOR OR DETECT SYSTEM ERRORS AFTER THREE DAYS OF WORK. DEALER REPORTED THAT MANUFACTURER'S ENGINEERS WERE UNABLE TO RECOMMEND ANYTHING. NO REPAIRS MADE.
WHILE DRIVING ON AN INCLINE TOWARD A STOP SIGN, THE VEHICLE TURNED OFF. WHILE MOVING FORWARD AS CARS PULLED OUT OF THE STOP SIGN THE CAR LURCHED (SIMILAR TO IF YOU WERE HIT FROM BEHIND) AND ALL SCREENS WENT DARK AND ALL ELECTRONICS WENT OFF. EVERYTHING CAME BACK ON WITHIN 1-2 SECONDS AND THE CAR PROCEEDED AS NORMAL.
WHILE DRIVING ON AN INCLINE TOWARD A STOP SIGN, THE VEHICLE TURNED OFF. WHILE MOVING FORWARD AS CARS PULLED OUT OF THE STOP SIGN THE CAR LURCHED (SIMILAR TO IF YOU WERE HIT FROM BEHIND) AND ALL SCREENS WENT DARK AND ALL ELECTRONICS WENT OFF. EVERYTHING CAME BACK ON WITHIN 1-2 SECONDS AND THE CAR PROCEEDED AS NORMAL.
TL* THE CONTACT OWNS A 2017 GENESIS G80. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. MERIDEN HYUNDAI (318 S BROAD ST, MERIDEN, CT 06450, (203) 235-1669) DIAGNOSED THE VEHICLE, BUT DID NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
TL* THE CONTACT OWNS A 2017 GENESIS G80. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. MERIDEN HYUNDAI (318 S BROAD ST, MERIDEN, CT 06450, (203) 235-1669) DIAGNOSED THE VEHICLE, BUT DID NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.