High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE, BUT WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE, BUT WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT WHEN THE KEY WAS INSERTED IN THE SWITCH, IT WOULD NOT TURN ON. THE VEHICLE HAD TO BE TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT WHEN THE KEY WAS INSERTED IN THE SWITCH, IT WOULD NOT TURN ON. THE VEHICLE HAD TO BE TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY. *TR
IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY. *TR
2007 GMC ENVOY ENTIRE ELECTRICAL (INSTRUMENT AND IGNITION) FAILURE AND SHUT DOWN WHILE DRIVING. PLACED IN NEUTRAL AND RESTART WHILE ON THE ROLL, LOST POWER STEERING AND POWER BRAKING ABILITY. *TR
2007 GMC ENVOY ENTIRE ELECTRICAL (INSTRUMENT AND IGNITION) FAILURE AND SHUT DOWN WHILE DRIVING. PLACED IN NEUTRAL AND RESTART WHILE ON THE ROLL, LOST POWER STEERING AND POWER BRAKING ABILITY. *TR
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT BEGAN TO SMELL SMOKE. HE NOTICED THE SMOKE COMING FROM THE PASSENGER SIDE INSTRUMENT PANEL. HE PULLED THE VEHICLE OVER AND CALLED 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE PASSENGER COMPARTMENT WAS ENGULFED IN FLAMES. THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE CAUSE OF THE FIRE WAS ELECTRICAL DUE TO THE INSTRUMENT PANEL. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 28,000.
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT BEGAN TO SMELL SMOKE. HE NOTICED THE SMOKE COMING FROM THE PASSENGER SIDE INSTRUMENT PANEL. HE PULLED THE VEHICLE OVER AND CALLED 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE PASSENGER COMPARTMENT WAS ENGULFED IN FLAMES. THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE CAUSE OF THE FIRE WAS ELECTRICAL DUE TO THE INSTRUMENT PANEL. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 28,000.
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. ON THREE SEPARATE OCCASIONS, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SWITCHED FROM 2 WHEEL DRIVE TO 4 WHEEL DRIVE WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AS HAVING AN ELECTRONIC CONTROL MODULE FAILURE, WHICH NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 12,400.
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. ON THREE SEPARATE OCCASIONS, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SWITCHED FROM 2 WHEEL DRIVE TO 4 WHEEL DRIVE WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AS HAVING AN ELECTRONIC CONTROL MODULE FAILURE, WHICH NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 12,400.
I STARTED MY GMC ENVOY SO THAT IT MAY WARM UP. AS IT WAS WARMING UP I STARTED TO SMELL SMOKE. I HIT THE ONSTAR BUTTON AND WAS SPEAKING TO THE CUSTOMER REP WHEN THE SMOKE GOT HEAVY AND SPARKS CAME FROM THE DRIVERS DOOR PANEL. I IMMEDIATELY BACK THE CAR OUT OF MY DRIVEWAY BECAUSE I DID NOT WANT MY HOUSE TO BURN IN CASE THE CAR WENT UP IN FLAMES. THE ONSTAR REP CALLED THE FIRE DEPARTMENT WHO CAME AND RIPPED APART THE DOOR PANEL, DISCONNECTED THE BATTERY AND PULLED OUT A BURNED WINDOW HARNESS UNIT. THE FIRE CHIEF SAID THAT IT WHAT STARTED THE FIRE. THE TOW TRUCK CAME AND TOOK THE CAR TO THE DEALER WHERE I WAS TOLD I HAD TO PAY OUT OF POCKET BECAUSE THE WARRANTY WAS OVER, MIND YOU THIS IS A 2007 GMC. WHEN I TOLD HIM IT WAS A MANUFACTURER DEFECT AND IT DID NOT MATTER WHETHER OR NOT I HAD WARRANTY OR NOT GMC SHOULD BE RESPONSIBLE. HE SAID THAT THERE WAS NO RECALL AND I WOULD HAVE TO PAY IF I WANTED MY CAR FIXED. I HAD TO RENT A CAR BECAUSE THEY WOULD NOT EVEN HONOR THEY'RE 5 YEAR 100K MILE COURTESY CAR WARRANT AND I HAD TO PAY ALMOST $1000.00 APART FROM THE RENTAL TO HAVE MY CAR REPAIRED. WHEN I FINALLY GOT MY CAR BACK THE RECEIPT CONFIRMED WHAT HAPPEN. THE SERVICE MANAGER EVEN STATED THAT THE FIRE STARTED FROM THE WIRE HARNESS AND THERE WAS A SHORT SOMEWHERE IN THE CAR THAT THEY HAD TO REPAIR AS WELL. MY CAR HAS NOT BEEN MODIFIED IN ANY WAY. *TR
I STARTED MY GMC ENVOY SO THAT IT MAY WARM UP. AS IT WAS WARMING UP I STARTED TO SMELL SMOKE. I HIT THE ONSTAR BUTTON AND WAS SPEAKING TO THE CUSTOMER REP WHEN THE SMOKE GOT HEAVY AND SPARKS CAME FROM THE DRIVERS DOOR PANEL. I IMMEDIATELY BACK THE CAR OUT OF MY DRIVEWAY BECAUSE I DID NOT WANT MY HOUSE TO BURN IN CASE THE CAR WENT UP IN FLAMES. THE ONSTAR REP CALLED THE FIRE DEPARTMENT WHO CAME AND RIPPED APART THE DOOR PANEL, DISCONNECTED THE BATTERY AND PULLED OUT A BURNED WINDOW HARNESS UNIT. THE FIRE CHIEF SAID THAT IT WHAT STARTED THE FIRE. THE TOW TRUCK CAME AND TOOK THE CAR TO THE DEALER WHERE I WAS TOLD I HAD TO PAY OUT OF POCKET BECAUSE THE WARRANTY WAS OVER, MIND YOU THIS IS A 2007 GMC. WHEN I TOLD HIM IT WAS A MANUFACTURER DEFECT AND IT DID NOT MATTER WHETHER OR NOT I HAD WARRANTY OR NOT GMC SHOULD BE RESPONSIBLE. HE SAID THAT THERE WAS NO RECALL AND I WOULD HAVE TO PAY IF I WANTED MY CAR FIXED. I HAD TO RENT A CAR BECAUSE THEY WOULD NOT EVEN HONOR THEY'RE 5 YEAR 100K MILE COURTESY CAR WARRANT AND I HAD TO PAY ALMOST $1000.00 APART FROM THE RENTAL TO HAVE MY CAR REPAIRED. WHEN I FINALLY GOT MY CAR BACK THE RECEIPT CONFIRMED WHAT HAPPEN. THE SERVICE MANAGER EVEN STATED THAT THE FIRE STARTED FROM THE WIRE HARNESS AND THERE WAS A SHORT SOMEWHERE IN THE CAR THAT THEY HAD TO REPAIR AS WELL. MY CAR HAS NOT BEEN MODIFIED IN ANY WAY. *TR
ON OCTOBER 20 THE 2007 I PURCHASED A 2007 ENVOY SUV FROM RAMEY FORD IN TAZEWELL VA. ON OCTOBER 27, 2007 I HAD BACKED INTO MY DRIVE WAY PUT THE VEHICLE IN PARK HAD THE KEYS IN MY HAND AND WALKED AROUND THE VEHICLE TO GET MY DAUGHTER OUT OF THE CAR SEAT. THIS IS WHEN I NOTICED THAT THE VEHICLE WAS ROLLING I THEN JUMPED IN THE PASSENGER SIDE DOOR AND TRIED TO STOP THE VEHICLE BEFORE I COULD STOP THE VEHICLE WE (MY DAUGHTER AND I) WERE OVER A FIVE-FOOT ROCK WALL INTO THE BUSHES MY FATHER STOOD THERE AND WATCHED THE WHOLE ACCIDENT. MY LEGS WERE HANGING OUT OF THE VEHICLE I WAS VERY BRUISED UP. THANK GOD THAT MY DAUGHTER HAD NOT BEEN UNBUCKLED FROM HER CAR SEAT. AFTER MY FATHER CHECKED TO SEE IF WE WERE OKAY I HANDED MY FATHER THE KEYS AND HE MOVED THE VEHICLE THE GEAR SHIFTER WAS PUSHED ALL THE WAY TO THE DASH IN THE PARK POSITION ( I HAVE PICTURES) THE DASH LIGHTS WERE READING PARK BUT THE VEHICLE WOULD MOVE AS THOUGH IT WAS IN DRIVE. AFTER MOVING THE VEHICLE THE KEYS WOULD NOT COME OUT OF THE IGNITION. WHEN I WRECKED AND MOVED THE VEHICLE THERE WAS SAND EVERYWHERE ON THE SCENE FROM THE VEHICLE IT WAS LIKE BEACH SAND. MY QUESTION IS WHY DID THE KEYS COME OUT OF THE IGNITION IF THE VEHICLE WAS NOT IN PARK AND NOW THAT THE KEYS ARE IN THE IGNITION YOU CAN DRIVE THE VEHICLE IN THE PARK POSITION AND THE KEYS WILL NOT COME OUT????? *TR
ON OCTOBER 20 THE 2007 I PURCHASED A 2007 ENVOY SUV FROM RAMEY FORD IN TAZEWELL VA. ON OCTOBER 27, 2007 I HAD BACKED INTO MY DRIVE WAY PUT THE VEHICLE IN PARK HAD THE KEYS IN MY HAND AND WALKED AROUND THE VEHICLE TO GET MY DAUGHTER OUT OF THE CAR SEAT. THIS IS WHEN I NOTICED THAT THE VEHICLE WAS ROLLING I THEN JUMPED IN THE PASSENGER SIDE DOOR AND TRIED TO STOP THE VEHICLE BEFORE I COULD STOP THE VEHICLE WE (MY DAUGHTER AND I) WERE OVER A FIVE-FOOT ROCK WALL INTO THE BUSHES MY FATHER STOOD THERE AND WATCHED THE WHOLE ACCIDENT. MY LEGS WERE HANGING OUT OF THE VEHICLE I WAS VERY BRUISED UP. THANK GOD THAT MY DAUGHTER HAD NOT BEEN UNBUCKLED FROM HER CAR SEAT. AFTER MY FATHER CHECKED TO SEE IF WE WERE OKAY I HANDED MY FATHER THE KEYS AND HE MOVED THE VEHICLE THE GEAR SHIFTER WAS PUSHED ALL THE WAY TO THE DASH IN THE PARK POSITION ( I HAVE PICTURES) THE DASH LIGHTS WERE READING PARK BUT THE VEHICLE WOULD MOVE AS THOUGH IT WAS IN DRIVE. AFTER MOVING THE VEHICLE THE KEYS WOULD NOT COME OUT OF THE IGNITION. WHEN I WRECKED AND MOVED THE VEHICLE THERE WAS SAND EVERYWHERE ON THE SCENE FROM THE VEHICLE IT WAS LIKE BEACH SAND. MY QUESTION IS WHY DID THE KEYS COME OUT OF THE IGNITION IF THE VEHICLE WAS NOT IN PARK AND NOW THAT THE KEYS ARE IN THE IGNITION YOU CAN DRIVE THE VEHICLE IN THE PARK POSITION AND THE KEYS WILL NOT COME OUT????? *TR