2002 GMC ENVOY Suspension Problems

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE LOWER CONTROL ARM CAMBER ON THE FRONT AND REAR TIRES WERE WORN DOWN ON MORE THAN ONE OCCASION CAUSING THE TIRES TO HAVE TO BE REPLACED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED WHERE IT WAS CONCLUDED THAT THE LOWER CONTROL ARMS NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 206,000.

Mileage: 206,000

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE REVERSING OUT OF A RESIDENTIAL DRIVEWAY, THE VEHICLE MADE A LOUD POP AND CLUNKING NOISE. THE CONTACT CONTINUED DRIVING AND HEARD A DRAGGING NOISE UNDERNEATH THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM ON THE FRONT DRIVER SIDE WAS FRACTURED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 01V126000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 108,000.

Mileage: 108,000

EVERYTHING STARTED APRIL LAST YEAR AND ITS ONE THING AFTER ANOTHER SINCE. FIRST MY ENGINE STARTED STALLING, WHILE DRIVING. ONE INCIDENT, I LOST HALF A TANK OF GAS WITHIN A 15 MINUTE RIDE, WHICH I HAVE A 17 GALLON TANK. THEN WHILE DRIVING ON AN EXPRESSWAY, IT SUDDENLY DROPPED FROM 70 TO 20 BEFORE I COULD GET OVER TWO LANES TO GET OUT OF THE WAY OF TRAFFIC. IVE CLEANED THE THROTTLE BODY, IVE CLEANED THE CAMSHAFT ACTUATOR, IVE REPLACED THE AIR FILTER, FUEL FILTER, AND THE OIL TWICE WITHIN A 8 MONTH PERIOD, AND YET IT STILL CONTINUES TO STALL. NOW I RECENTLY CHANGE THE WATER PUMP TO SEE IF THAT WOULD HELP, EVEN THOUGH MY CAR WAS NOT OVER HEATING, NOW ITS STALLING EVEN WORSE; I CANT EVEN MAKE IT THROUGH A DRIVE THROUGH WITHOUT HAVING TO START IT TWICE. SECOND AND EVEN SCARRIER ISSUE, I HIT POT HOLE ONE DAY AND BEFORE I COULD MAKE 15 MILES, I HEARD GRINDING. A CV JOINT HAD TO BE REPLACED, THEN TWO DAYS AFTER THAT THE OTHER CV JOINT BROKE OFF AND BROKE MY FRONT AXLE DISCONNECT ASSEMBLY. DID I HIT ANYBODY? NO THANK GOD I WAS IN THE RIGHT HAND LANE AND COULD GET OVER WITHOUT HITTING ANYONE OR CAUSING INJURY TO MYSELF. IVE REPLACED BOTH CV JOINTS AND THE ASSEMBLY NOW AND EVEN DID THE STRUTS WHILE I WAS AT IT, BUT HAVE ALSO BEEN TOLD I NEED CONTROL ARMS NOW. AND STILL MY CAR IS STALLING, GRINDING WHEN I TURN AND I CANT GET THE CHECK ENGINE LIGHT TO CLEAR LONG ENOUGH TO GET IT INSPECTED. MY DRIVERS SIDE WINDSHIELD WORKS WHEN IT WANTS TO AND NOW THE CAR IS STARTING TO VIBRATE UNBELIEVABLY. IVE KEPT MY OIL CHANGED, IVE KEPT MY FILTERS CHANGED, IVE NEVER TAKEN THIS THING OFF ROAD AND HAVE HAD IT OVER 7 YEARS AND JUST IN THE LAST YEAR I HAVE DUMPED MORE MONEY IN THIS CAR THAN I HAVE SINCE IVE OWNED IT. *TR

Mileage: 165,000

VEHICLE WAS SITTING LOW TO THE GROUND AND BOUNCING AROUND TAKING IT TO THE SHOP LOOKS LIKE AIRRIDE OUT. JUST HAPPENED OVER NIGHT. *TR

Mileage: 143,000

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE REAR SHOCKS WERE LEAKING, CAUSING THE REAR OF THE VEHICLE TO DROP ONTO THE WHEEL WELL. THE CONTACT TOOK THE VEHICLE TO A DEALER AND THE DEALER REPLACED THE AIR LINES. THE AIR LINE REPLACEMENT ONLY REMEDIED THE ISSUE TEMPORARILY. THE CONTACT DID NOT TAKE THE VEHICLE BACK TO THE DEALER OR A LOCAL MECHANIC FOR FURTHER REPAIRS. THE FAILURE MILEAGE WAS 132,000.

Mileage: 132,000

REAR SUSPENSION FROM FACTORY IS A AIRBAG SYSTEM. I FOUND THE REAR OF MY CAR ONE DAY DROPPED TO THE FLOOR. I DROVE IT TO THE DEALER AND FOUND MYSELF NOT BEING ABLE TO GO THE SPEED LIMIT CAUSE DRIVING THE VEHICLE DROPPED WAS CAUSING A LOT OF BOUNCING AROUND. I WAS TOLD BY THE DEALER THIS IS NOT A RECALL SO I WOULD HAVE TO PAY OUT OF POCKET. THIS IS A ENGINEERING PROBLEM NOT A SERVICE CALL. *TR

#1 RIGHT LOWER CONTROL ARM ROTTED OUT AND FAILED #2 UPON INSPECTION LEFT LOWER CONTROL ARM TO FRAME ROTTED AND LARGE SEPARATION HAS FORMED. *TR

Mileage: 95,645

TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHEN THE CONTACT APPLIES THE BRAKES, THE FRONT END OF THE VEHICLE MAKES A RATTLING NOISE. THE DEALER STATED THAT THE CONTROL ARM BUSHING WAS THE CAUSE OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 85,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR

Mileage: 85,000

TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. A MECHANIC STATED THAT THE CAUSE OF THE FAILURE WAS THE SUSPENSION SYSTEM. SHE TOOK THE VEHICLE TO AN AUTHORIZED LOCAL DEALER AND THEY STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT DID NOT FILE A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 79,000 AND CURRENT MILEAGE WAS 79,350.

Mileage: 79,000

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT HEARD A LOUD, SQUEAKY NOISE WHEN SHE APPLIED THE BRAKES AT 25 MPH. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE CONTROL ARM. THE DEALER ALSO STATED THAT THE COMPONENT WAS RECALLED. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 84,000 AND FAILURE MILEAGE WAS 83,900.

Mileage: 83,900

I HAVE HAD A INTERMITTENT RUMBLING SOUND IN THE DRIVERS COMPARTMENT LIKE THE DOORS ARE NOT CLOSED PROPERLY. I HAVE CHECKED DOORS CLOSED BUT YET IT STILL HAPPENS. TOOK BACK TO DEALERSHIP AND THEY COULD NOT FIND A PROBLEM. THE FUEL GAUGE IS READING INCORRECTLY, AT A HALF A TANK OF FUEL THE GAS HAND WILL INTERMITTENTLY MOVE UP OR DOWN. ALSO NOV. 2006 A HIGH PITCH SQUEAL FROM THE FRONT OF VEHICLE WHILE DRIVING BETWEEN 1 AND 40 MPH. *JB

Mileage: 5,500

DT: CONTACT STATED THERE HAS BEEN A SQUEAKING AND GRINDING NOISE IN THE FRONT END SINCE HE PURCHASED THE VEHICLE. NOW, IT HAS BEGAN TO SHAKE WHILE DRIVING. THE SERVICE DEALER STATED THEY COULD NOT DO ANYTHING BECAUSE THEY COULDN'T FIND WHAT WAS WRONG WITH THE VEHICLE. *AK

RECALL 04V289000 CONCERNING ELECTRONICALLY CONTROLLED AIR SUSPENSION. VEHICLE EXPERIENCED ENGINE STALLING AT LOW SPEED. VEHICLE HAD BEEN TO THE DEALER ON FOUR SEPARATE OCCASIONS, AND DEALER WAS UNABLE TO LOCATE THE PROBLEM.*AK

Mileage: 28,000

I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MPH PULLING A 3000 LB. BOAT AND TRAILER. I FELT SOMETHING CHANGE IN THE FRONT END AS THOUGH THE ALIGNMENT CHANGED AS I WAS DRIVING. I EXITED THE HIGHWAY, AND AFTER APPLYING THE BRAKES A VERY LOUD POP CAME FROM THE LEFT FRONT WHEEL WELL. UPON INVESTIGATION I FOUND THAT THE UPPER BALL JOINT HAD COMPLETELY SEPARTATED FROM THE UPPER CONTROL ARM. THIS APPARENTLY OCCURRED AFTER THE BOLT THAT SECURES THE BALL JOINT IN THE UPPER CONTROL ARM EITHER SHEARED, FELL OUT, OR WAS NEVER THERE BEFORE THE INCIDENT. THERE WAS LITTLE TO NO DAMAGE, AND THE VEHICLE IS CURRENTLY AT THE DEALER AWAITING PARTS. MORE SPECIFICALLY, I WAS TOLD THAT THEY ARE REPLACING THE UPPER CONTROL ARM AND UPPER BALL JOINT.

Mileage: 23,000

I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MPH PULLING A 3000 LB. BOAT AND TRAILER. I FELT SOMETHING CHANGE IN THE FRONT END AS THOUGH THE ALIGNMENT CHANGED AS I WAS DRIVING. I EXITED THE HIGHWAY, AND AFTER APPLYING THE BRAKES A VERY LOUD POP CAME FROM THE LEFT FRONT WHEEL WELL. UPON INVESTIGATION I FOUND THAT THE UPPER BALL JOINT HAD COMPLETELY SEPARTATED FROM THE UPPER CONTROL ARM. THIS APPARENTLY OCCURRED AFTER THE BOLT THAT SECURES THE BALL JOINT IN THE UPPER CONTROL ARM EITHER SHEARED, FELL OUT, OR WAS NEVER THERE BEFORE THE INCIDENT. THERE WAS LITTLE TO NO DAMAGE, AND THE VEHICLE IS CURRENTLY AT THE DEALER AWAITING PARTS. MORE SPECIFICALLY, I WAS TOLD THAT THEY ARE REPLACING THE UPPER CONTROL ARM AND UPPER BALL JOINT.

Mileage: 23,000

WHILE TURNING LEFT AT 1 MPH CONSUMER HEARD A LOUD NOISE. FRONT WHEEL SEPARATED FROM SUSPENSION AXLE, AND ARM AND BALL JOINTS DISCONNECTED FROM THE VEHICLE. DEALER REFUSED TO ADMIT THERE WERE DEFECTS IN THIS VEHICLE. *AK

Mileage: 17,000

WHILE DRIVING 70 MPH VEHICLE BEGAN TO WOBBLE AND PULLED HARD TO THE LEFT. THE CONSUMER TOOK THE CAR BACK TO THE DEALERSHIP TO BE FIXED BUT NO WORK WAS DONE. THE CONSUMER WROTE LETTERS MADE COMPLAINTS. EVEN SUGGESTED TO BE FULLY REFUNDED FOR THE VEHICLE. DEALERSHIP LACK OF CONCERN CAUSED THE CONSUMER TO GO TO ANOTHER SERVICE DEALER AND PAID $63.15 FOR REPAIRS. *NLM *CB

Mileage: 12,254

2002 GMC ENVOY ENGINE STALLS WHILE STOPPED AT TRAFFIC LIGHT. SOMETIMES A NEAR-STALL CONDITION OCCURS WHEREBY THE ENGINE IDLE DIPS REALLY LOW, ENGINE SHUDDERS, THEN IDLE RECOVERS. THIS USUALLY HAPPENS JUST BEFORE OR AFTER THE AIR COMPRESSOR FOR THE REAR SUSPENSION INFLATES. SO FAR THE PCM, THROTTLE BODY, AND IGNITION SWITCH HAVE BEEN REPLACED. DEALER IS CURRENTLY MAKING 4TH ATTEMPT TO FIX PROBLEM. PROBLEM HAS BEEN OCCURRING SINCE 8/2002.

Mileage: 10,000

CONSUMER STATES THE VEHICLE WILL SLIP OUT OF OVERDRIVE AND INTO FIRST GEAR, WHICH RESULTS IN THE VEHICLE LOSING POWER. THERE IS A WARNING LIGHT THAT WILL COME ON WHICH WILL READ REDUCE ENGINE SPEED, THE DEALER REPLACED THE PCM/VCM BUT THIS DID NOT CORRECT THE PROBLEM, FRONT END SQUEAKS WHEN TURNING AND DRIVING, . MR *NLM *DT

Mileage: 9,420

REAR END LOAD LEVELING SUSPENSION HAS GONE DOWN ON TWO(2) SEPARATE OCCASIONS LEAVING THE CAR BODY VERY LOW TO THE GROUND. UNSAFE SITUATION FOR DRIVER AND PASSENGER. COMPLAINTS TO GMC OVER FAULTY SITUATION HAVE GONE UNHEARD. AREA ZONE MANAGER CONTENDS THERE IS NOTHING WRONG WITH THE VEHICLE.*AK

AT REFUELING, VEHICLE WAS IN "NORMAL" PITCH ALINEMENT. AFTER REFUELING, AND UPON LEAVING THE SERVICE STATION, VEHICLE EXHIBITED UNUSUAL REAR END BOUNCE, AS IF SHOCK ABSORBERS WERE MISSING. AFTER TWO MILE TRIP AT CITY STREET SPEED, VEHICLE WAS PARKED. VISUAL INSPECTION REVEALED THAT REAR END WAS SAGGING ABOUT SIX INCHES DOWN, OR MORE. VEHICLE WAS DRIVEN TO DEALER (ABOUT THREE MILES) AND EXAMINED. SERVICE DEPARTMENT REPORTED THAT COMPRESSOR FOR LOAD LEVELING SYSTEM WAS LEAKING AND HAD FAILED. IF THIS HAD OCCURRED AT HIGHWAY SPEED WITH A TOWED LOAD, I BELIEVE I WOULD HAVE LOST CONTROL OF VEHICLE.*AK

VEHICLE HAS STALLED TWICE AT 65 MPH. VEHICLE TAKEN TO DEALER 6 TIMES. DEALER REPLACED COMPUTER. *AK CONSUMER STATES VEHICLE IS EXPERIENCING ELECTRICAL PROBLEMS. AIR LEVEL SYSTEM DEFLATES EACH NIGHT, PART IS ON BACK ORDER. *SLC

SUSPENSION COMPRESSOR FAILURE ALLOWS REAR-END TO BOTTOM OUT CREATING POTENTIAL LOSS OF CONTROL. WITH THE COMPRESSOR GONE, THERE IS NO SHOCK ABSORPTION AT THE REAR.*AK

VEHICLE IS SQUEALING ON FRONT PASSENGER SIDE. ALSO, TRANFER CASE IS DEFECTIVE. *AK

ANTENNA WAS BROKEN OFF @ THE DEALER, TOWING OR STORAGE COMPANY WHERE ALSO FLAT FRONT TIRE, DOOR DING, BUMPER DING, SHIFT BOOT BROKEN, CAR SQUEALS FROM THE FRONT RIGHT (VERY ANNOYING)

RECALL 01V126000; WHILE DRIVING 60-65 MPH CONSUMER LOST CONTROL OF VEHICLE, HIT CONCRETE MEDIAN, AND VEHICLE BOUNCED OFF MEDIAN AND HIT RIGHT GUARDRAIL. ALSO, VEHICLE CAUGHT ON FIRE, FIRE DEPARTMENT PUT OUT FIRE. VEHICLE WAS TOTALLED. FRONT LOWER CONTROL ARM WAS BROKEN, CONSUMER HAS PARTS FOR INSPECTION, PART OF BREAK WAS CLEAN, THE OTHER PART RUSTED THROUGH. CONSUMER CALLED GMC ABOUT RECALL ON THIS PART, WAS TOLD THIS VEHICLE WAS NOT AFFECTED. DUE TO VIN. *AK

TIRES ON FRONT OF VEHICLE HAD STEEL BELTS COMING OUT. ALSO, THERE WAS A RECALL ON VEHICLE WHICH DEALER DID NOT TELL CONSUMER. RECALL WAS TO INSPECT AND REPLACE FRONT LOWER CONTROL ARM BRACKETS. CONTACTED DEALER ABOUT TIRES AND DEALER URGED CONSUMER TO BRING VEHICLE IN. AFTER DEALER LOOKED AT TIRES, WOULD NOT LET CONSUMER DRIVE VEHICLE. DEALER STATED IT WAS UNSAFE. *AK THE CONSUMER REPORTED THAT THE FRONT TIRES WERE WORN EXCESSIVLY. THE DEALER REPLACED BOTH FRONT TIRES. MICHELIN SIZE 17, DOT NUMBER RM3KTD2CX. *YH

WHILE DRIVING AT HIGHWAY SPEED OF 65 MPH VEHICLE COMMENCED TO SWAY ACROSS THE ROAD, LOST CONTROL, AND RAN OFF ROAD, CRASHING INTO SOME BRUSHES AND TREES. VEHICLE AT THE DEALER FOR REPAIRS. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

AT CERTAIN TIMES FELT VEHICLE WAS TILTING TO LEFT WHEN PASSING ANOTHER VEHICLE. ALSO, WHEN MAKING A SUDDEN MOVE OR CONTINOUS CURVING VEHICLE FELT IT WAS TILTING.*AK THE DEALER HAS USED FAULTY PARTS AT THE TIME OF FIXING THE RECALL CAUSING THE VEHICLE TO TILT TO LEFT SIDE. *YH

WHEN ATTEMPTING TO MAKE A LEFT OR RIGHT HAND TURN A GRINDING SENSATION IS FELT IN WHEEL. DEALER HAS BEEN CONTACTED FOR THIS PROBLEM. AFTER VEHICLE WAS INSPECTED CONSUMER WAS TOLD THAT TWO PARTS OF ENGINE ARE RUBBING TOGETHER, CAUSING FRICTION IN ENGINE. DEALER IS REFUSING TO REMEDY PROBLEM AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS.*AK

CONSUMER WAS NOTIFIED REGARDING RECALL 01V126, HOWEVER NO REPAIRS HAVE BEEN MADE, CONSUMER DOES NOT WANT VEHICLE BACK. *SLC

CONSUMER WAS NOTIFIED REGARDING RECALL 01V126, HOWEVER NO REPAIRS HAVE BEEN MADE, CONSUMER DOES NOT WANT VEHICLE BACK. *SLC

CONSUMER IS NOT SATISFIED ABOUT HOW RECALL REPAIR (01V126000) WAS HANDLED, HE HEARD THE RECALL INFORMATION ON THE NEWS, BUT JUST TO CONFIRM THAT HE HAD HEARD CORRECTLY HE CONTACTED HIS DEALERSHIP BUT WAS TOLD THEY KNEW NOTHING OF A RECALL SO CONSUMER CONTINUED TO DRIVE VEHICLE THAT SAME DAY, THE NEXT DAY CONSUMER RECEIVED A CALL FROM DEALERSHIP ABOUT THE RECALL AND ADVISED CONSUMER TO NOT DRIVE VEHICLE AND THE VEHICLE WOULD BE TOWED IN AND A RENTAL CAR WOULD BE SUPPLIED AT NO CHARGE TO THE CONSUMER, HOWEVER CONSUMER STATES HE WAS INCONVENIENCED DUE TO THE FACT DEALERSHIP KEPT HIS VEHICLE FOR OVER 3 WEEKS. *JB

CONSUMER RECEIVED RECALL FOR LOWER CONTROL ARM THAT WAS BREAKING AND CAUSING LOSS OF VEHICLE CONTROL. DEALER HAS VEHICLE FOR 24 DAYS SO FAR BECAUSE MANUFACTURER HAS NO PARTS. *AK

CONSUMER RECEIVED RECALL NOTIFICATION (01V126000) CONSUMER STATES TO DATE, COMMUNICATION OF THE NATURE OF THE PROBLEM, THE PROPOSED CORRECTIVE MECHANISM, AND THE TIME TABLE FOR REPAIRS HAVE BEEN INADEQUATE. *JB

CONSUMER STATES HE RECEIVED A CALL FROM DEALERSHIP TO CEASE DRIVING VEHICLE DUE TO SAFETY ISSUE (RECALL 01V126000). *JB

MANUFACTURER/DEALERSHIP ARE NOT GIVING A DATE AS TO WHEN A REPAIR SOLUTION WILL BE AVAILABLE FOR VOLUNTARY RECALL REGARDING LOSS OF CONTROL/STEERING. *AK RECALL NUMBER IS 01V126, CONSUMER STILL HAS NOT HAD RECALL REPAIRS, DEALER WILL NOT SET A DATE AND SAID REPAIRS COULD HAPPEN IN 2 DAYS OR 2 YEARS, CONSUMER WAS TOLD HE WOULD HAVE TO PAY. *SLC