2013 GMC SIERRA 1500 Structure Problems

The contact owns a 2013 GMC Sierra 1500. The contact stated that while having the vehicle inspected, the vehicle failed inspection due to the rear subframe being detached from rust. The contact stated that the failure was related to Technical Service Bulletin: 19-NA-255. The contact used the undercarriage wash due to residing in a snow and salt State. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 75,000. The VIN was not available.

Mileage: 75,000

DURING AN OIL CHANGE IN MAY I WAS INFORMED THAT MY FRAME WAS EXTREMELY ROTTED AND WAS IN JEOPARDY OF CRACKING IN HALF . THE FURTHER I DIG INTO THIS, I'M FINDING THAT GM IS AWARE OF THIS ISSUE. THE VEHICLE IS AVAILABLE FOR INSPECTION.

Roof rust at the windshield on a perfect condition vehicle. Paint is excellent on rest of vehicle. No damage or accidents and properly maintained. Premature rust is now visible at the roof of the of the vehicle. Soon could rot and allow water into cab of vehicle.

Rear half of Frame Crossmembers rotted away between the Frame rails. Took vehicle in for routine safety inspection, and the mechanic determined that the cross members to which the rear shocks and the Gas tank were attached had both broken free from the frame rails due to rust. The entire back end of the vehicle is suspended from the frame with only the leaf spring mounts. This rust is excessive and far exceeds the rust on other points on the frame and undercarriage of the vehicle.

I’ve only had the truck for 1 years and the frame is so deteriorated and rusted. My frame is now cracked/damaged. I’ve read up on the same manufacturer/trucks and it seems like an ongoing problem.

The contact owns a 2013 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the contact was alerted by another motorist that the spare tire had lowered underneath the vehicle. After stopping to inspect the vehicle, it was discovered that the rear cross members had corroded, causing the spare tire to become unsecured underneath the vehicle. Additionally, while driving over bumps in the roadway, the vehicle became unstable due to the corroded rear suspension. The vehicle was taken to the local mechanic who diagnosed that the rear sub frame needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000

The interior and exterior door handles broke on both doors on my 2013 GMC SIERRA truck. There was no warnings and my safety was at risk because the only way to enter or exit the vehicle is to crawl out the window.

ON 8-25-20, I TOOK MY 2013 GMC SIERRA TO AN AUTOMOTIVE REPAIR SHOP IN GENESEE, WI, FOR A BRAKES AND SHOCKS INSPECTION/REPAIR. THEY REFUSED TO WORK ON IT BECAUSE THEY SAID THE FRAME WAS 'BROKEN AND CRACKED' DUE TO EXCESSIVE RUST PERFORATING THE FRAME. THE SERVICE MANAGER TOLD ME MY SIERRA SHOULD NOT BE DRIVEN BECAUSE IT IS UNSAFE, ESPECIALLY SINCE THE WORST FRAME DAMAGE IS IMMEDIATELY ADJACENT TO THE GAS TANK. I WAS SHOCKED BECAUSE MY VEHICLE IS IN OTHERWISE EXCELLENT CONDITION! ON 8-26-20, I CALLED AND SENT PHOTOS (SEE ATTACHED) TO THE SERVICE MANAGER AT THE GMC DEALERSHIP IN WAUPACA, WI, WHERE I HAD PURCHASED THE VEHICLE NEW. HE STATED HE WOULD NOT DRIVE MY SIERRA AND NOR SHOULD I. HE REFERRED THE MATTER TO HIS GM REP TO SET UP AN OFFICIAL GM PET CASE. THE CASE WAS SUBSEQUENTLY REFUSED DUE TO 'NO HISTORY' AT THE WAUPACA DEALERSHIP. THEY SUGGESTED I CALL A GMC DEALER IN WAUKESHA WHERE I DO HAVE AN ESTABLISHED HISTORY. THE SERVICE MANAGER THERE ALSO SAID MY SIERRA SHOULD NOT BE DRIVEN AND THAT 'THE FRAME COULD BUCKLE IF PUT ON A HOIST.' HE ALSO REFUSED TO HELP ME. ON 9-2-20, I CONTACTED GM CUSTOMER CARE AND RECEIVED AN ESCALATED CASE NUMBER. ON 9-9-20, A SENIOR ADVISOR FROM CUSTOMER CARE SAID SHE WOULD LOOK INTO THE MATTER BUT COULD NOT GUARANTEE ANYTHING BECAUSE THE VEHICLE WAS 'OUT OF WARRANTY' WITH ITS 115,000 MILES. ON 9-17-20, THE ADVISOR SAID THE ONLY THING GM WOULD DO IS OFFER ME A $2,500 ALLOWANCE IF I WOULD TRADE IN MY GMC FOR A NEW MODEL. I REJECTED THIS OFFER AS I FIRMLY BELIEVE THE RUSTED AND PERFORATED FRAME IS A MANUFACTURER'S DEFECT AND SHOULD BE RECALLED. THIS IS OBVIOUSLY A SERIOUS AND DANGEROUS SAFETY ISSUE THAT ALL OWNERS OF 2013 SIERRAS SHOULD IMMEDIATELY BE MADE AWARE OF!

Mileage: 115,000

PAINT ABOVE THE WINDSHIELD IS SEPARATING FROM THE PRIMER IN LARGE SHEETS. ONE LARGE AREA APPROXIMATELY THE SIZE OF A VOLLEYBALL WITH MULTIPLE SMALL AREAS ALONG THE EDGE OF THE WINDSHIELD ACROSS THE TOP. ALSO HAS AN AREA ON THE RIGHT REAR QUARTER PANEL THE SIZE OF A HALF DOLLAR WHERE THE PAINT SEPARATED FROM THE PRIMER AND FELL OFF. VEHICLE STAYS PARKED MOST OF THE TIME IN THE GARAGE. I FIRST NOTICED THE PAINT PEELING AFTER COMING OUT OF WORK WHERE THE VEHICLE HAD BEEN PARKED IN THE SUN.

Mileage: 85,000

THE EDGE WHERE THE FRONT WINDSHIELD AND THE ROOF MEET THE PAINT HAS FLAKED AWAY AND STARTED TO RUST THE UNDERCOAT.

Mileage: 75,000

THE DASHBOARD HAS CRACKED IN THE AREA OF THE AIRBAGS AND INSTRUMENT PANEL. THE CRACKS OCCURRED WHILE PARKED OVERNIGHT IN MY DRIVEWAY. I CONTACTED THE LOCAL GMC DEALER WHO INFORMED ME THIS WAS A COMMON OCCURRENCE WITH GMC VEHICLES. I ASKED IF GM WOULD COVER THE REPAIR SINCE THIS WAS A COMMON PROBLEM WITH GM VEHICLES. I WAS INFORMED IT WAS NOT COVERED BY GM AND I WOULD BE RESPONSIBLE FOR THE COST OF REPAIRS WHICH TOTAL APPROXIMATELY $1000.00. I BELIEVE THESE CRACKS CREATE A SAFETY HAZARD AND ARE A RESULT OF DEFECTIVE PARTS INSTALLED BY GM. *TR

Mileage: 62,000

ON 3/4/2018 I TOOK MY TRUCK IN FOR A BROKEN LEAF SPRING. WHEN THE MECHANIC WAS REPLACING THE SPRINGS, HE NOTES HOLES RUSTING IN THE TRUCKS FRAME. I DID BUY THE TRUCK USED FROM A CHEVROLET DEALER ON 3/12 2016 WITH @49,000 MILES ON IT. WITH IN 6-8 MONTHS OF OWNING THE TRUCK, IT STARTED TO RUST ON THE FENDER WELLS, AND HAD SOME RUST ON THE FRAME. WHEN I TALKED TO THE DEALER THEY SAID THERE IS NOTHING THEY CAN DO FOR ME BECAUSE THE 6 YEAR OR 100,000 MILE WARRANTY RAN OUT ON 10/1/2018. I CALLED GMC CUSTOMER CARE ABOUT THIS AND THEY DID OPEN A SERVICE REQUEST [XXX]. ON 4/8/2019 SERVICE MANAGER FOR THE DEALER TOLD ME THE GME WILL DO NOTHING FOR ME BECAUSE IT WILL COST $12,000.00 TO REPLACE FRAME BET MAY OFER ME A CERTIFICATE FOR $1000.00 TOWARDS A NEW TRUCKS. I FELL THIS IS UNEXCEPTIONABLE TO ME BECAUSE THE SAFETY OF ME AND MY FAMILY WHEN WE ARE IN THE TRUCK. WE BROUGHT THE TRUCK BECAUSE IN HAS A GOOD SAFETY RATING BE WITH HOLES RUSTING IN THE FRAME I FELL MY SAFETY IS COMPROMISED EVERY TIME I DRIVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Mileage: 82,000

I WENT UNDERNEATH MY SIERRA TODAY AND FOUND THE ENTIRE FRAME IS EXTREMELY RUSTED. UPON CLOSER EXAMINATION I FOUND A 3 INCH BY 3/4 INCH HOLE RUSTED THROUGH. THIS TRUCK JUST TURNED 6 YEARS OLD AND HAS 100000 MILES . THIS IS A SAFTEY ISSUE BECAUSE WITH THE TRUCK BEING ABLE TO TOW HEAVY LOADS.

Mileage: 100,000

'TAJARA RECALL' I HAVE A CONSERN ABOUT MY DASH COVER IT'S CRACK FROM WHERE THE PASSENGER AIRBAG AND THE CENTER OF THE OF THE DASH. WILE GOING IN GOOGLE HOW TO REPLACE THE DASH THERE WHER A NUMERES OF COMPLAINTS ABOUT THE SAME ISSUE ON ALL GMC SIERRA AND CHEVY SILVERADO FROM YEARS 2007-2013. I THINK THIS COULD BE A SAFETY CONSERN IN CASE OF AN ACCIDENT AND AIR BAGS IGNITE THE DASH COVER COULD BREAK IN PIECES AND AND SOMEONE COULD GET SERIOUSLY INJURED I'M SAYING FOR MY SAFETY AND MY FAMILY SAFETY AS WELL .

Mileage: 65,435

PAINT IS COMING OFF IN LARGE AREAS AND RUST SPOTS STARTING TO FORM WHERE PAINT HAS COME OFF. PAINT CAME OFF WHEN DRIVING VEHICLE IN RAIN.

Mileage: 87,000

CRACKED DASHBOARD NEAR AIR BAG. I HAVE 3 CRACKS ON THE DASHBOARD. THIS IS VERY COMMON IVE BEEN READING. IS THIS A SAFETY ISSUE REGARDING THE AIR BAG?

I HAVEN'T HAD THE TRUCK FOR THAT LONG AND I TAKE VERY GOOD CARE OF IT. SO THE FACT THAT MY DOOR HANDLES AND SIDING ARE FALLING OFF OF THE TRUCK JUST SHOWS THAT YOU USED VERY CHEAP PRODUCTS FOR A NON-CHEAP VEHICLE. GMC SHOULD BE ASHAMED. I'M THINKING ABOUT GOING WITH A FORD. DIDN'T SEE ANY BULLSHIT PROBLEMS LIKE THIS ON THEIR RECALL LIST

Mileage: 54,000

MY ROOF HAS DEVELOPED "PEELING PAINT" TO EXPOSE THE PRIMER.

Mileage: 75,000

AS I WAS DRIVING DOWN A SMOOTH INTERSTATE HIGHWAY, HEARD A POP AND NOTICED THE DASH HAD CRACKED AT THE CORNER OF THE PASSENGER AIR BAG AND STARTED MAKING A NOISE. A FEW DAYS LATER THE SAME THING HAPPENED, BUT ON THE DRIVERS SIDE ABOVE THE INSTRUMENT CLUSTER. THE ONE CRACK HAS BECOME A CUT/SCRAPE HAZARD WHILE CLEANING. I ASSUME THAT IT WILL BECOME LARGER. POSSIBLY EXPOSING THE AIR BAG ASSEMBLY TO DAMAGING HEAT AND SUN EXPOSURE.

Mileage: 84,000

TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. THE CONTACT STATED THAT THE DASHBOARD EXHIBITED FRACTURES ABOVE THE FRONT PASSENGER SIDE AIR BAG AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 20,473. ...UPDATED 05/19/17 *BF *CN

Mileage: 20,473

CRACKED DASH.

Mileage: 60,000

TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. THE CONTACT STATED THAT WATER BECAME TRAPPED IN THE HEADLIGHT ASSEMBLY AND IMPACTED VISIBILITY WHILE DRIVING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,300. UPDATED 01/05/2017*CT

Mileage: 18,300

MY DASHBOARD HAS A CRACK THAT APPEARED TODAY THAT'S LOCATED ON THE TOP LEFT CORNER OF MY PASSENGER SIDE AIRBAG. I CALLED GM TODAY AND TOLD THEM OF THE SITUATION AND THEY STATED THAT THEY'RE AWARE OF THESE CRACKS HOWEVER THERE ISN'T A RECALL DUE TO IT NOT BEING A SAFETY ISSUE WHILE DRIVING. THE GM LADY ASKED ME HOW MANY MILES ARE ON MY TRUCK SO I TOLD HER IT ONLY HAS 29,204 MILES AND I'M THE ORIGINAL FIRST OWNER AND BOUGHT MY TRUCK BRAND NEW FROM THE DEALER. SHE THEN STATED THAT THE TRUCK IS ALREADY OVER THE 36 MONTH / 36,000 MILE WARRANTY THEREFORE IT'S NOT COVERED FOR A FREE DASHBOARD REPLACEMENT. CAN SOMEONE AT THE NHTSA PLEASE HELP ME OUT OR POINT ME IN THE RIGHT DIRECTION SO I CAN GET THIS PROBLEM RESOLVED. THANKS IN ADVANCE. *TR

Mileage: 29,204

SAFETY ISSUE WITH CRACKS IN THE DASHBOARD IN THE UPPER LEFT PORTION OF THE PASSENGER SIDE AIRBAG. IF THE AIRBAG GOES OFF, EITHER IN ACCIDENT OR IN ERROR, PARTS OF THE DASHBOARD WILL DISLODGE AND BE A DANGER TO THE OCCUPANTS.

Mileage: 35,000

CRACKED DASHBOARD TOP LEFT CORNER OF PASSENGER AIRBAG .

Mileage: 72,000