10
Complaints
0
Crashes
2
Fires
0
Deaths
!

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Structure Complaints

Showing 10 of 10
Oct 16, 2025

Known defect with 2019 and now 2020 GMC sierra trucks. Design was updated for 2021+ which has corrected the seal failure defect. GM has issued a service bulletin to dealers about how to repair the problem. Back window is leaking water. Defective seal noted by GM. GM is only covering the cost of repair if. Vehicle is still under 3/36 warranty. If outside your warranty cost from dealer to owner is $2500 to $6000. A known design failure GM recognized and took steps to change the design for future. Vehicles but will not stand behind vehicles that have this defect. Would like the cost to the repair fall back to GM to cover. Bulletin # 18NA383 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 16, 2025

Known defect with 2019 and now 2020 GMC sierra trucks. Design was updated for 2021+ which has corrected the seal failure defect. GM has issued a service bulletin to dealers about how to repair the problem. Back window is leaking water. Defective seal noted by GM. GM is only covering the cost of repair if. Vehicle is still under 3/36 warranty. If outside your warranty cost from dealer to owner is $2500 to $6000. A known design failure GM recognized and took steps to change the design for future. Vehicles but will not stand behind vehicles that have this defect. Would like the cost to the repair fall back to GM to cover. Bulletin # 18NA383 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 1, 2025 50,000 mi

The contact owns a 2020 GMC Sierra 3500. The contact stated that while driving 45 MPH with passengers seated in the rear seats, the passengers became aware that water was entering the vehicle between the window and frame. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed the contact of Technical Service Bulletin: 18-NA-383. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no special coverage or warranty coverage on the vehicle. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

Jul 1, 2025 50,000 mi

The contact owns a 2020 GMC Sierra 3500. The contact stated that while driving 45 MPH with passengers seated in the rear seats, the passengers became aware that water was entering the vehicle between the window and frame. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed the contact of Technical Service Bulletin: 18-NA-383. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no special coverage or warranty coverage on the vehicle. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

Aug 1, 2024

There is a current safety recall N232426400 on GMC pickups including the year of my truck. GMC is saying that my VIN is not covered by the recall. However, I have the multi-pro tailgate and it came open about 6 months ago on its own as i was backing up and it caused me to run into my trailer with the tailgate. I put my tailgate up after moving my truck from under my trailer and then when i went to back up somehow the tailgate popped open and i didnt know and it contacted the top of tailgate while it was down.

Aug 1, 2024

There is a current safety recall N232426400 on GMC pickups including the year of my truck. GMC is saying that my VIN is not covered by the recall. However, I have the multi-pro tailgate and it came open about 6 months ago on its own as i was backing up and it caused me to run into my trailer with the tailgate. I put my tailgate up after moving my truck from under my trailer and then when i went to back up somehow the tailgate popped open and i didnt know and it contacted the top of tailgate while it was down.

Dec 16, 2022

Rear window leaking on 2020 gmc truck due to faulty rear window seal and plastic slide. Known issue in 2020 models with a service bulletin already in place. Headliner saturated and black mold showing. Rear back liner has been saturated multiple times and gmc would not refund the cost of a whole new window to be put in and reimbursed. GM bulletin # is 18-NA-383

Dec 16, 2022

Rear window leaking on 2020 gmc truck due to faulty rear window seal and plastic slide. Known issue in 2020 models with a service bulletin already in place. Headliner saturated and black mold showing. Rear back liner has been saturated multiple times and gmc would not refund the cost of a whole new window to be put in and reimbursed. GM bulletin # is 18-NA-383

Nov 14, 2022 Fire

Plugged in engine block heater and the car erupted in flames. Total loss.

Nov 14, 2022 Fire

Plugged in engine block heater and the car erupted in flames. Total loss.