2012 GMC TERRAIN Visibility/wiper Problems

I was driving while it was raining. The wipers stopped working. The driverside wiper jumped partially off the windshield. I had my mechanic inspect it. The fuses, relay, and wiper motor are operational. The bushing on the wiper transmission failed. I found the following recall. Special Coverage Adjustment N192266181 Wiper Transmission Arm Linkage Failure – USA Only Release Date: July 2022. However, my VIN does not have this as an applicable recall.

Wiper motor went out on me no warning

Windshield wipers quit working. I can hear something, but blades don't move. I see the 2014-15 have a recall.

Ball joint for wiper assembly just "pops off" while in use causing wipers to stop working. I have taken vehicle apart, fixed the issue ( reconnecting the ball joint) and issue happens again. I understand the vehicle is from 2012, but uses same part 2010-2017, which is currently a recall on 2013-2015 models. First occurrence of this issue was July 02, 2019. I brought to GMC dealer, they said they were out of the part. Since then I've not had the issue until today March 14, 2023 where I almost hit another car, due to it popping off and stopped working while in motion.

I was driving in the dark at 5 am with my 2 year old son in the down pour rain and my wipers stopped working but the motor was still running

Driving in heavy rain south on the I-5 at 545p. In peak traffic and wipers suddenly just stopped while going 60mph in the carpool lane. As we past the exit for I-405 There was no shoulder to pull off of on my left. I had to cross over 5 lanes until I could safely get off the freeway. Then drive another 5 miles on side streets getting out an manually moving the wipers every few blocks so i could see. I'm female and over 50 yrs old. There was not a place I felt safe to just pull over at night. I stopped at a friend's. I can hear the motor moving but the wipers are not. I do not recall ever seeing the recall on the ball bearings and nor the wiper linkage but found one. However I'm have 72k miles and have owned it for 10 yrs.6 months. So it may not be covered, which I believe is not fair. I almost died and could have caused other deaths just trying to safely maneuver off the freeway, which I felt was safer than sitting on the side of a very dangerous section of the freeway. I know people with cars over 40 yr old that were left outside with over 200k miles and the wipers have never just died. I am the original owner and my car has been garaged for over 95% of the time when not in use. I will call the dealership in the morning but trying to get ahead of this since articles are saying there are no parts. Scared and frustrated.

very serious failure ... traveling at night, in a rainstorm, doing 70mph on a highway and the wiper regulator connecting the wiper arms to the wiper motor fails ... no warning what so ever ... no intermittent operation or noises, nothing ... looking into this problem I see that GM has issued a safety recall for 2014 and up versions of this vehicle but not my specific model year ... what are the chances that the hardware used in my particular vehicle model year are any different than those listed in (22V-165) this safety recall.

I was driving on the highway and it was raining hard so I had my windshield wipers on and they just stopped working and I almost got in accident because I couldn't see.

I was getting on the Interstate when a really bad rain storm came up. I turned my windshield wipers on and they got stuck in the upright position. I tried many times to get the wipers to work, but they would not move. I had NO VISIBILITY and I was on an elevated ramp getting on the interstate. I could not see anything so I had to roll my window down, drive 5 miles an hour and use the white line on the road as a guide. I got soaking wet as did my car. I had to drive about a mile before I could safely stop the car. There was no warning and I am reading now there is an issue with this on Terrains. This was an EXTREMELY dangerous, I could have severely hurt myself or someone else. I am getting really tired of all the recalls on the Terrain. So far there have been six (6) for my car and a few more that don't seem to apply YET!!

Wiper system failed, without notice or warning, while in use during travel on the highway, severely limiting visibility and creating significant safety event. No accident was reported as other vehicle passengers were able to assist the driver in safely maneuvering the vehicle to a safe stopping location.

DURING A BAD STORM THE WINDSHIELD WIPERS WENT PAST THE WINDSHIELD AND THE MOTOR FROZE UP MOTOR STARTED HUMMING THEN LOCKED UP.

Mileage: 120,000

WIPER TRANSMISSION NEED TO BE REPLACED DUE TO WATER AND DEBRIS ENTERED THE WIPER ASSEMBLY BALL JOINTS AND CAUSED EXCESSIVE WEAR, ALLOWING THE BALL JOINTS TO DETACH AND CAUSING THE WIPERS TO STOP WORKING

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT HE WAS INFORMED THAT THERE WAS NO OIL INSIDE THE VEHICLE UPON TAKING THE VEHICLE TO AN INDEPENDENT MECHANIC FOR THE FIRST OIL CHANGE. NO WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL PRIOR TO THE DISCOVERY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A VOUCHER TO HAVE THE VEHICLE INSPECTED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO DEFECTIVE PISTON RINGS THAT WERE TOO EXPENSIVE TO BE REPLACED. AS A RESULT, THE ENGINE BECAME INOPERABLE. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. PRIOR TO THE ENGINE FAILURE, THE CONTACT ALSO STATED THAT THE VEHICLE REVVED AND ACCELERATED INDEPENDENTLY WITHOUT WARNING, WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT NOTED THAT PRIOR TO THE ENGINE FAILURE, BOTH WINDSHIELD WIPERS WERE DEFECTIVE DUE TO THE WINDSHIELD WIPER TRANSMISSION. BOTH WINDSHIELD WIPERS WERE REPLACED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

Mileage: 55,000

I WAS DRIVING IN A HEAVY RAIN STORM ACROSS A LONG THREE LANE BRIDGE WHEN MY WIPER SYSTEM FAILED. DUE TO THE AMOUNT OF WIND, RAIN AND TRAFFIC ROAD SPRAY, I COULD NOT SEE THE ROAD OR VEHICLES IN FRONT OF ME. I HAD ZERO VISIBILITY. MIRACULOUSLY, I MADE IT SAFELY ACROSS THE BRIDGE AND OFF THE SHOULDER INTO A GRASSY AREA. THE DEALERSHIP THAT MADE THE REPAIR TOLD ME THAT GM COVERED THE REPLACEMENT OF THE WIPER ASSEMBLY BECAUSE THEY ARE AWARE OF THIS DEFECT, BUT HAVEN'T ISSUED A PUBLIC RECALL. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD NOT BE IGNORED. IT HAS CAUSED ME TO HAVE CONTINUED ANXIETY ISSUES WHEN DRIVING IN THE RAIN AND ACROSS LONG BRIDGES. PLEASE MAKE THIS A PUBLIC RECALL. THANK YOU

Mileage: 63,000

WHILE DRIVING IN THE RAIN THE WIPERS BROKE TWICE. THE BUSHINGS BREAK. I ALMOST GOT HIT BY A SEMI TRUCK..

I WAS DRIVING IN THE RAIN ON THE HIGHWAY AND MY WINDSHIELD WIPERS JUST STOPPED WORKING. THE MOTOR STILL RUNS BUT THE WIPERS WILL NOT MOVE

Mileage: 190,000

WHILE DRIVING IN THE RAIN, MY WIPERS SUDDENLY STOPPED IN THE UP POSITION AND WOULDN'T MOVE. THE MOTOR WAS STILL WORKING BECAUSE YOU COULD HEAR IT CYCLING, BUT THE WIPERS WOULDN'T MOVE. FORTUNATELY THE RAIN WASN'T VERY HEAVY, I WAS DRIVING ON CITY STREETS ABLE TO GET HOME SAFELY DESPITE THE IMPAIRED VISIBILITY. HAD THIS HAPPENED ON THE HIGHWAY IN SOME OF THE RECENT RAIN WE HAVE EXPERIENCED THIS WOULD HAVE BEEN A VERY DANGEROUS SITUATION.

Mileage: 121,000

WHILE DRIVING IN THE RAIN AT 55 MPH ON A HIGHWAY ON MY WAY TO SCHOOL I TURNED ON MY WINDSHIELD WIPER, IT CAME ON AND STOPPED MOVING AFTER 10 MINUTES. I HAD TO PUT ON MY BLINKERS AND SLOWLY DRIVE ACROSS LANES TO MOVE IT TO THE SHOULDER OF THE ROAD. I WAITED FOR ASSISTANCE FROM MY HUSBAND TO GUIDE ME BACK HOME (WHICH WAS CLOSER FOR ME) BECAUSE I COULDN'T CONTINUE LIKE THIS FOR ANOTHER 45 MINUTES. BEFORE WE LEFT, WE WAITED ABOUT 20-25 MINUTES MORE ON THE ROADSIDE AND HEADED BACK HOME WHEN IT WAS SAFE TO DO SO. MY HUSBAND DID TRY GETTING IT TO WORK AT LEAST TWICE AS WELL BUT WE COULD HEAR WAS THE MOTOR GRINDING BUT NO MOTION. WE TOOK IT THE NEXT DAY TO NEIGHBORHOOD'S PEP BOYS SINCE THAT WAS CLOSER TO ME THAN THE NEAREST GMC DEALERSHIP TO HAVE IT DIAGNOSED AND I WAS TOLD THAT THE TRANSMISSION HAD GONE BAD AT 47851 MILES.

Mileage: 47,835

THE FRONT WINDSHIELD WIPERS STOPPED WORKING WHILE WE WERE DRIVING ON THE INTERSTATE DURING A TORRENTIAL DOWNPOUR. WE WERE IN THE MIDDLE OF THREE LANES OF TRAFFIC BUT WERE EVENTUALLY ABLE TO MOVE OVER AND PULL OFF THE HIGHWAY SAFELY. THIS EQUIPMENT FAILURE COULD HAVE HAD A TRAGIC ENDING FOR US AND THE OTHER MOTORISTS AROUND US. WE UNDERSTAND THERE WERE RECALLS FOR 2013 MODELS FOR THIS FAILURE. NOT SURE WHY A RECALL HASN'T BEEN DONE ON 2012 MODELS.

Mileage: 74,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPER ON THE DRIVER'S SIDE FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED YET. THE CONTACT MENTIONED THAT SHE WAS UNABLE TO DRIVE THE VEHICLE WHILE IT WAS RAINING. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

Mileage: 170,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT PULLED OFF OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON APRIL 1ST, 2020 CASE NUMBER [XXX[. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.*BF*JB

Mileage: 94,000

I WAS DRIVING ON I-95 ON 3/29/2020 WHEN IT STARTED RAINING I TURN ON MY WIPERS AND IT STARTED OKAY AT FIRST ALL OF A SUDDEN THEY STOP WORKING I ALMOST HAD AN ACCIDENT I PULLED OVER TO THE SERVICE ROAD AND WAITED UNTIL THE RAIN STOPPED I COULD HAVE BEEN KILLED. WHAT DO I DO NOW I DON'T HAVE THE MONEY TO GET IT FIXED AND I WON'T DRIVE IT IN THE RAIN.

Mileage: 955,877

ON OCTOBER 31, 2019 MY WINDSHIELD WIPERS FAILED ON MY VEHICLE WHILE DRIVING IN A DOWNPOUR OF RAIN DOING 45 MPH, THERE WERE VEHICLES AROUND ME BUT THANKFULLY NOT BEHIND ME AND I WAS ABLE TO STOP WITHOUT BEING HIT. I WAS ABLE TO AVOID AN ACCIDENT DUE TO THE FACT THAT I AM AN EXPERIENCED DRIVER. LUCKILY I WAS ONLY ABOUT 2 BLOCKS FROM THE DEALERSHIP AND PARKED MY VEHICLE THERE WHILE THE OWNER GAVE ME A RIDE HOME. I SPENT $318 ON THE WINDSHIELD WIPER MOTOR TRANSMISSION. CANADA RECALLED THIS EXACT SAME VEHICLE SO WHY HASN'T THE U. S. I ALSO REPORTED THIS TO GMC.

Mileage: 88,000

WHILE DRIVING IN THE RAIN IN ATLANTA OUT OF TOWN OUR WINDSHIELD WIPER BLADES STOPPED WORKING. I AM REFERRING TO OUR FRONT WINDSHIELD WIPER BLADES STOPPED WORKING IN A STORM WHILE WE WERE OUT OF TOWN. WE BOUGHT RAINX AND MADE IT HOME SAFELY, THANK GOD. WE TOOK IT TO THE DEALERSHIP THE NEXT DAY AND THEY CHARGED ME TO REPLACE THE WIPER MOTOR .

Mileage: 135,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 60 MPH IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY BECAME INOPERABLE. THE FAILURE CAUSED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,885.

Mileage: 72,885

DRIVING IN A RAIN STORM AND THE BUSHING CAME OFF TO RELEASE THE TRANSMISSION ARM COULD NOT SEE TO DRIVE , HAD TO DRIVE 3 HOURS FROM HOME WITHOUT WIPERS IN THE RAIN

Mileage: 73,000

WINDS SHIELD WIPERS STOP WORKING.

Mileage: 109,000

MY WINDSHIELD WIPERS QUITE WORKING IN THE MIDDLE OF A DOWNPOUR WHILE ON THE INTERSTATE. I TOOK IT TO THE DEALERSHIP AND THERE CHARGING ME A $200 DEDUCTIBLE TO REPAIR THIS ISSUE THAT HAS AFFECTED MILLIONS OF VEHICLES. MY HUSBAND ALMOST CRASHED INTO ANOTHER CAR WHILE TRYING TO PULL OVER ON THE SHOULDER. WE WERE LEFT SITTING IN A STORM FOR OVER 2 HOURS WAITING FOR THE WEATHER TO CLEAR UP. THIS IS A HUGE SAFETY RISK.

Mileage: 90,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 60 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO MCGOVERN BUICK GMC (LOCATED AT 2806, 150 TURNPIKE RD, WESTBOROUGH, MA 01581, (508) 439-4362) WHERE THE WINDSHIELD WIPER MOTOR WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95301890184. THE APPROXIMATE FAILURE MILEAGE WAS 64,848.

Mileage: 64,848

MY FAMILY AND ME WERE TRAVELING IN A DOWN POOR IN A LARGE CITY. SUDDENLY MY WINDSHIELD WIPERS WENT WENT PAST THE WINDOW WHILE IN MOTION AND STOPPED WORKING. THIS WAS VERY UNSAFE AND WE WERE BLINDED FROM THE RAIN AND COULD NOT SEE THE TRAFFIC IN FRONT OF US. I SLOWED DOWN AND SOMEHOW FOUND MY WAY TO THE SIDE OF THE INTERSTATE WITHOUT HITTING OR BEING HIT BY ANYONE. THIS ISSUE COULD HAVE KILLED US. THIS IS VERY DANGEROUS. I FOUND THAT THIS IS A COMMON ISSUE IN THIS MODEL AND THE 2013 ACTUALLY HAS A RECALL FOR THE SAME ISSUE.

Mileage: 98,500

I USED MY WINDSHIELD WIPERS ON THE HIGHEST/FASTEST SETTING THE OTHER DAY FOR THE 1ST TIME EVER. I USUALLY ONLY USE THE LOW OR MEDIUM SETTING. THE WINDSHIELD WIPERS WORKED FOR ABOUT 1 MINUTE AND THEN THEY STOPPED WORKING COMPLETELY. THEY FROZE IN PLACE AND MY DEALER IS RECOMMENDING A REPLACEMENT OF THE WIPER MOTOR AND CONNECTIONS. I AM READING ONLINE AND IT LOOKS LIKE GM RECALLED THE 2013 TERRAINS FOR THIS EXACT ISSUE AND THAT YOUR COMPANY WAS LOOKING INTO WHETHER THEY SHOULD RECALL 2010-2012 TERRAINS AS WELL. I WOULD LIKE ANY INFORMATION YOU HAVE ABOUT THE POSSIBILITY OF THAT RECALL BECAUSE I THINK ITS RIDICULOUS THAT GMC HAS NOT RECALLED THIS ITEM WHEN IT WAS CLEARLY AN ISSUE FOR THE 2013 MODEL USING THE SAME PARTS. THIS IS EXTREMELY DANGEROUS WHEN THE WIPERS FAIL WHEN THEY ARE GOING THE FASTEST. THAT IS WHEN THE WIPERS ARE NEEDED THE MOST BECAUSE IT MEANS IT IS RAINING EXCESSIVELY. GM SHOULD HAVE TO PAY FOR MY REPAIRS CONSIDERING THIS IS A KNOWN ISSUE AND I'M HOPING YOUR COMPANY CAN HELP GET THEM TO FINISH RECALLING ALL YEARS MODELS. THANKS.

Mileage: 65,000

ON SATURDAY, 5/11/19, AT ABOUT 10 PM, WHILE DRIVING ON I-264, AT ABOUT 60 MPH, IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ALL THE WAY UP. THE RAIN WAS SO HEAVY I COULD NOT SEE OUT THE FRONT WINDOW AND SLOWED DOWN AND GRADUALLY PULLED OFF TO THE SIDE WITH MY PASSENGER LOOKING OUT FOR THE GUARDRAIL. WHEN THE RAIN LET UP A LITTLE, I REALIZED I WAS PARTIALLY BLOCKING AN ON RAMP AND PULLED FARTHER FORWARD. THIS WAS A VERY DANGEROUS SITUATION AS A CAR IN THE TRAVEL LANE COULD HAVE HIT ME (WHEN SLOWING DOWN) OR I COULD HAVE BEEN HIT WHILE BLOCKING THE ON RAMP DURING THIS PERIOD OF HEAVY RAIN. WHEN THE RAIN SLOWED MORE, WE DROVE 2 MILES TO THE NEXT EXIT AND PULLED OFF IN A STORE PARKING LOT. I REPLACED THE WIPER FUSE, BUT LATER DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE 40+ MILES HOME HOPING THE RAIN WOULD STAY AT A DRIZZLE AND PULLING TO THE SIDE ANY TIME THE RAIN CAME DOWN HARD ENOUGH TO CAUSE VERY LIMITED VISIBILITY. IT TOOK US WELL OVER TWO HOURS TO MAKE THE 40 MILE TRIP HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD LITTLE CHOICE SINCE WE SINCE THERE ARE NO REPAIR SHOPS OPEN AT THAT HOUR. UPON GETTING HOME, WE TOOK THE TERRAIN TO OUR LOCAL AUTO REPAIR SHOP TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAINS AS THERE IS A PLASTIC GEAR IN THE WIPER MOTOR THAT ROUTINELY BREAKS WHEN THE MOTOR IS ON HIGH. THE MECHANIC SAID THE PROBLEM IS SO COMMON THAT THE DEALERS' KEEP THE WIPER MOTOR IN STOCK AND HE COULD GET THE MOTOR (PART) IMMEDIATELY WITHOUT HAVING TO ORDER IT. IF THIS IS TRUE, I'D RECOMMEND A RECALL OF THE WIPER MOTOR AND THAT REPLACEMENT MOTOR CONTAIN A METAL (OR STRONGER) GEAR THAT IS LESS LIKELY TO BREAK WHEN THE MOTOR IS ON HIGH SPEED. BECAUSE YOU CANNOT JUST BUY/REPLACE THE GEAR, THE WHOLE MOTOR HAD TO BE REPLACED WHICH COST US $278.

Mileage: 52,000

WHILE DRIVING DOWN THE HIGHWAY AT ABOUT 65 MPH IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ABOUT HALFWAY UP. AFTER PULLING OVER TO THE SIDE OF THE ROAD, WE DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE SEVERAL MILES WITH VERY LITTLE VISIBILITY UNTIL WE COULD FIND A SAFE PLACE TO PULL OVER TO TRY TO ACCESS THE SITUATION FURTHER. WE WERE 4 HOURS FROM HOME GOING ON A WEEKEND TRIP, ABOUT AN HOUR FROM OUR DESTINATION. WE HAD TO GET RAIN-X (SUGGESTED FROM THE AUTO ZONE WE WERE ABLE TO FIND) AND APPLY IT TO MAKE IT TO OUR DESTINATION. WE COULDN'T FIND ANY DEALERSHIPS WHO COULD HELP US ON THE WEEKEND, SO WE HAD TO HOPE FOR THE BEST DRIVING BACK HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD NO CHOICE SINCE WE WERE HOURS AWAY FROM HOME AND COULD NOT FIND ANY PLACE TO HELP US. UPON GETTING HOME, I TOOK THE TERRAIN TO OUR DEALERSHIP AND HAD TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAIN'S AND MY HUSBAND'S 2013 WAS RECALLED FOR THE EXACT SAME PROBLEM. I DO NOT UNDERSTAND HOW ONLY ONE YEAR CAN BE RECALLED WHEN IT IS CLEARLY A PROBLEM WITH ALL YEARS. IT SET US BACK $302.74 FOR THE REPAIR AND THAT WAS AFTER THE DEALERSHIP GAVE US A SMALL DISCOUNT.

Mileage: 99,100

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ED KOEHN CHEVROLET (616-866-9511, LOCATED AT 4650 14 MILE RD NE # M-57, ROCKFORD, MI 49341) WHERE IT WAS DIAGNOSED THAT THE WIPER MOTOR AND TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE CALLED BACK BY A REPRESENTATIVE. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Mileage: 120,000

FRONT WINDSHIELD WIPERS IMMEDIATELY STOPPED OPERATION WHILE IN USE ON FEBRUARY 20, 2019. I TOOK THE CAR ON FEBRUARY 21, 2019 TO OUR LOCAL MECHANIC'S SHOP WHICH RECOMMENDED TOTAL REPLACEMENT OF THE WIPER TRANSMISSION ASSEMBLY EVEN THOUGH ONLY A BUSHING WAS DAMAGED. I AGREED AND HAD THE WIPER TRANSMISSION REPLACED. I ATTACH A COPY OF THAT INVOICE. TOTAL PAID WAS $376.75

Mileage: 75,775

THE WIPERS STOPPED FUNCTIONING WHILE DRIVING. WIPERS SWEPT TO THE LEFT (DRIVERS SIDE) AND BROKE FREE FROM THE LINKAGE ALLOWING THE DRIVER WIPER TO HANG OFF OF THE WINDSHIELD. THE WIPERS CAN BE MANUALLY MOVED BACK TO A RESTING POSITION, BUT WILL NOT MOVE ON THEIR OWN.

Mileage: 98,000

THE LINKAGE ARMS KEEPS DISENGAGING FROM THE MOTOR. IT HAPPENED WHILE IT WAS RAINING AND I WAS DRIVING ON THE HIGHWAY. I WAS ABLE TO REATTACH IT ON A LATER DAY BUT IT KEEPS HAPPENING WHEN THE WIPERS ARE ON A HIGHER SPEED

WHILE DRIVING STRAIGHT ON A HIGHWAY IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. INVESTIGATION REVEALED THAT THE WIPER TRANSMISSION HAD COME APART AND NEEDED TO BE REPLACED. THIS FIRST OCCURRED IN JUNE 2016 WHEN MY VEHICLE HAD 71048 MILES ON IT. THE SAME ISSUE OCCURRED A SECOND TIME IN AUGUST 2018 WITH 111446 MILES ON MY VEHICLE.

Mileage: 71,048

WHILE DRIVING STRAIGHT IN THE RAIN, THE WINDSHIELD WIPERS QUIT WORKING. DIAGNOSIS REVEALED THAT THE WINDSHIELD WIPER TRANSMISSION HAD COME APART AND NEEDED TO BE REPLACED. THIS WAS THE SECOND OCCURRENCE OF THIS ISSUE ON THE SAME VEHICLE. THE FIRST OCCURRENCE WAS IN JUNE 2016

Mileage: 111,446

ON 11/13/2018 ON A HIGHWAY IN HEAVY RAIN THE WINDSHIELD WIPERS JUST STOPPED. INVESTIGATION REVEALED A FAILURE OF THE WINDSHIELD WIPER TRANSMISSION LINKAGE WHICH I DISCOVERED TO BE A COMMON PROBLEM. THIS IS BEING REPAIRED AT THE DEALERSHIP TODAY 11/15/2018. FORTUNATELY THERE WERE NO INJURIES OR COLLISION AS MY TRIP WAS NEARLY COMPLETE AND TRAFFIC WAS LOW. THIS IS BEING REPAIRED AND ALL DOCUMENTS WILL BE RETAINED AND AVAILABLE ON REQUEST

Mileage: 88,915

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 50 MPH DURING A THUNDERSTORM AND HAIL, THE WINDSHIELD WIPER MOTOR FAILED. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE WINDSHIELD WIPERS WERE COMPLETELY INOPERATIVE. THE CONTACT WAITED FOR THE STORM TO STOP AND THEN DROVE TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE WINDSHIELD WIPER MOTOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TEMPORARILY REPAIRED UNTIL THE WIPER MOTOR WAS OFFICIALLY REPLACED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

Mileage: 80,000

WHILE ON THE HIGHWAY AND WHILE IT WAS RAINING OUTSIDE THE WINDSHIELD WIPERS STOPPED WORKING. THE WIPERS NO LONGER WORK ON THE VEHICLE AND THE CAR CANNOT BE DRIVEN IN THE RAIN. MY WIFE WAS ABLE TO PULL THE CAR OVER SAFELY. WINDSHIELD WIPERS WILL NOT WORK AFTER RESTARTING THE CAR.

Mileage: 70,000

TURNED WIPERS ON TO THE LOW SETTING. THE WIPER BLADE ARMS MOVED TO THE UP POSITION AND STOPPED. I TURN THE SWITCH TO OFF, WAITED A FEW SECONDS AND TURNED THEM BACK ON. WIPERS BLADE ARMS DID NOT MOVE, BUT I COULD HEAR THE MOTOR RUN LIKE IT WOULD IF I WERE TO TURN THEM ON. IT'S ALMOST LIKE THE ARMS BECAME DISLOCATED FROM THE JOINT THE SHOULD BE CONNECTED TOO! I WAS PARKED IN MY LOT AT WORK, POURING DOWN RAIN. I GOT OUT AND TRIED GIVING THE ARMS A LITTLE PUSH TO MAYBE GET THEM TO MOVE . NOTHING. I WAS ABLE TO MANUALLY MOVE THEM TO DOWN POSITION AND WAITED FOR THE RAIN TO STOP SO I COULD DRIVE HOME. I'VE ALREADY HAD THIS CAR TO THE DEALERSHIP A FEW TIMES AND IS CURRENTLY UNDER THE OIL CONSUMTION RECALL. REPLACED THE TIMING CHAIN, NEW PISTONS AND RINGS.

Mileage: 80,553

WHILE DRIVING TO WORK THIS MORNING IN THE POURING RAIN THE WIPERS JUST STOPPED. NO ISSUE OR WARNINGS PRIOR TO NOT WORKING ANYMORE. YOU CAN HEAR THE MOTOR TRYING TO MOVE THE WIPERS BUT THE WIPERS JUST SIT THERE.

Mileage: 106,000

EXCESSIVE ENGINE OIL CONSUMPTION. TIMING CHAIN FAILURE. PISTONS, RINGS, EXHAUST MANIFOLD, MUFFLER, DOOR REGULATOR, WIPER MOTOR, TRANSMISSION FAILURE. VEHICLE CANNOT BE DRIVEN

DRIVING IN THE POURING RAIN WITH MY FAMILY (MY HUSBAND, MY 10 DAUGHTER AND 3 YEAR OLD SON) AT 58 MILES PER HOUR WHEN WE HIT A DOWNPOUR OF RAIN. I TURNED MY WIPERS FROM LOW TO HIGH. THEY MADE ABOUT 3 OR 4 SWIPES THEN STUCK IN THE VERTICAL POSITION. I LOST ALL VISUAL OF THE ROAD, SLOWED DOWN, FOUND A PLACE TO SAFELY TURN OFF. MY HUSBAND CHECKED THE WIPERS FROM OUTSIDE THE CAR BUT COULDN'T REGAIN ANY FUNCTION. LUCKILY WE WERE ABOUT 3 MILES FROM HOME, HEADED ON A DAY TRIP APPROXIMATELY 100 MILES AWAY. WE TURNED BACK AND TRADED FOR MY HUSBAND'S TRUCK FOR THE TRIP. WE TESTED THE WIPERS AGAIN AT HOME, YOU CAN HEAR THE MOTOR RUNNING, THEN A THUNK SOUND AND NOTHING. I HAVEN'T TAKEN THE VEHICLE FOR REPAIR YET, AS THIS JUST HAPPENED ABOUT AN HOUR AGO.

Mileage: 101,000

DRIVING ON I-85 @ 65 MPH IN MORNING RUSH HOUR TRAFFIC WHEN EXTREMELY HEAVY DOWNPOURS BEGAN. I TURNED ON WIPERS TO FULL SPEED THEY SWIPED 3 TIMES THEN STOPPED WORKING. THE DRIVER SIDE BLADE WENT BEYOND THE WINDOW EDGE AND STOPPED, WITH BOTH BLADES IN A VERTICAL POSITION. I IMMEDIATELY LOST ALL VISIBILITY. I WAS ABLE TO PULL OFF TO THE SHOULDER OF THE HWY, WAITED 30 MINUTES FOR THE RAIN TO STOP. DROVE TO A AAA CAR CARE CENTER WHERE THEY DIAGNOSED A BLOWN WIPER TRANSMISSION (MOTOR). COST $501 TO REPAIR. THE 2013 HAS A RECALL FOR THE WIPERS IN THE U.S., CANADA HAS A RECALL FOR 2010-2017 FOR THE WIPERS. GMC CLAIMS MY VEHICLE IS NOT PART OF THE RECALL BECAUSE IT WAS NOT MADE IN THE SAME FACTORY WITH THE SAME PARTS AS THE VEHICLES PART OF THE RECALL (EVEN THOUGH THERE ARE STICKERS ON THE INSIDE DOOR TOUTING ITS CANADIAN LINEAGE). THEY ALSO CLAIM THAT BECAUSE I HAD IT FIXED BY AN INDEPENDENT MECHANIC, THERE IS NO WAY TO SAY FOR SURE THE FAILURE WAS DUE TO A DEFECT...I GUESS THEY EXPECTED ME TO TAKE MY CHANCES AND TRY TO BEAT THE RAIN TO A GMC DEALER RATHER THAN THE CLOSEST SHOP. THE AAA MECHANIC HIMSELF SAID THIS WAS EXTREMELY RARE TO HAVE A WIPER MOTOR FAILURE UNLESS I LIVED UP NORTH AND FREQUENTLY CLEARED THE WEIGHT OF SNOW AND ICE OFF MY WINDSHIELD WITH THE WIPERS. I HAVE FOUND MULTIPLE COMPLAINTS ONLINE IN THE U.S. FOR WIPER MALFUNCTIONS ON THE 2012 GMC TERRAIN. I COULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT ON A MAJOR HWY DURING RUSH HOUR TRAFFIC IN THE POURING RAIN. THIS IS AN EXTREMELY DANGEROUS DEFECT THAT NEEDS TO BE RECALLED IN THE U.S. AND THOSE WHO HAVE ALREADY HAD REPAIRS NEED TO BE REIMBURSED.

Mileage: 122,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. MONUMENT CHEVROLET (3940 PASADENA FWY, PASADENA, TX 77503, (713) 473-7601) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL CAMPAIGNS TO REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

Mileage: 5,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION PROPERLY. THE PART WAS REPLACED BY AN INDEPENDENT MECHANIC; BUT, THE FAILURE CONTINUED WITH THE DRIVER'S SIDE WIPER FAILING TO FUNCTION AND IMPACTED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER ISSUED 26 TSBS FOR THE VISIBILITY AND WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,465.

Mileage: 73,465

WAS DRIVING IN THE MIDDLE OF A TORRENTIAL DOWNPOUR AND HAD MY WIPERS ON HIGH WHEN ALL OF A SUDDEN THEY JUST STOPPED WORKING ALMOST CAUSING ME TO CRASH AND DIE. THOUGHT MAYBE IT WAS A FUSE PROBLEM BUT CAME TO FIND OUT THAT THERE WAS A RECALL ON A PLASTIC PIECE THAT BREAKS OFF ON THE 2013 GMC TERRAIN WHAT IS NOT RECALLED ON MY VEHICLE SO I HAD TO PAY TO HAVE THIS FIXED AND IT WAS NOT CHEAP. CHECKING ONLINE NUMEROUS PEOPLE HAVE HAD THE SAME EXACT THING HAPPENED TO THEM FOR THE 2012 MODEL TERRAIN AND I DO NOT UNDERSTAND WHY SUCH A SAFETY ISSUE IS NOT ADDRESSED IMMEDIATELY SO AS TO NOT CAUSE ANYBODY TO CRASH AND DIE.

Mileage: 85,345

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHETHER STATIONARY OR DRIVING THE VEHICLE VARIOUS SPEEDS, THE WINDSHIELD DEVELOPED A BLACK FILM THAT REFLECTED A GLARE INTO THE CONTACT'S EYES. THE ISSUE OBSTRUCTED THE CONTACT'S VIEW OF THE ROAD. GREATER LOWELL GMC IN LOWELL, MASSACHUSETTS WAS MADE AWARE OF THE FAILURE AND INITIALLY STATED THAT IT WAS THE TINT OF THE VEHICLE THAT CAUSED THE GLARE AND THAT IT WAS NORMAL. UPON FURTHER INSPECTION, THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

Mileage: 20,000

WINDSHIELD WIPERS FAILED DURING A HEAVY DOWNPOUR WHILE TRAVELING 60MPH ON THE HIGHWAY. WITHOUT WARNING WIPERS STOPPED IN THE MIDDLE OF MY WINDSHIELD I WAS COMPLETELY BLINDED AND HAD TO ABRUPTLY PULL ONTO THE SHOULDER AND WAIT FOR THE RAIN TO STOP BEFORE I COULD DRIVE AGAIN. THIS IS A SERIOUS SAFETY HAZARD AND CLEARLY A COMMON PROBLEM FOR GMC SINCE THEY RECALLED WIPERS ON THE 2013 TERRAIN. THEY SHOULD BE RESPONSIBLE FOR THE 2012 MODELS AS WELL. IT'S ONLY A MATTER OF TIME BEFORE THIS PROBLEM KILLS SOMEONE IF IT HASN'T ALREADY.

Mileage: 120,000

MY WINDSHIELD WIPERS STOPPED FUNCTIONING WHILE DRIVING IN A RAIN STORM. I HAD TO PULL OVER UNTIL THE RAIN SUBSIDED ENOUGH FOR ME TO HAVE PARTIAL BUT IMPAIRED VISIBILITY. I HAD THE GARAGE WHERE I GET MY OIL CHANGED LOOK AND IT AND THEY SAID A BUSHING WAS WORN AND I NEED A NEW WIPER ASSEMBLY. THERE IS A RECALL #25302 WITH SAME COMPLAINT FOR 2013 GMC TERRAINS. I CALLED GMC AND WAS TOLD THIS REPAIR WOULD BE MY RESPONSIBILITY.

Mileage: 102,000

WHILE TRAVELING UNDER SEVERE RAIN FRONT WIPERS STOPPED WORKING

Mileage: 91,225

WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING (ON HIGHWAY) IN THE RAIN RESULTING IN COMPROMISED VISIBILITY. I TRIED TURNING THE WIPERS OFF WHILE DRIVING AND EVENTUALLY RESTARTED THE CAR TO SEE IF THAT WOULD HELP. THE WIPERS REMAINED STUCK IN A VERTICAL POSITION DESPITE THESE EFFORTS. EVENTUALLY, I MANUALLY SLID THE WIPERS INTO THE DOWN POSITION.

Mileage: 125,000

TL* THE CONTACT OWNS A 2012 GMC TERRIAN. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUN AUTO DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER MOTOR HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 63,578.

Mileage: 63,578

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 50 MPH, THE WINDSHIELD WIPERS FAILED DURING A HEAVY RAINSTORM. CHAMPION BUICK OF BRIGHTON, MICHIGAN WAS CONTACTED AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE, AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 253,000.

Mileage: 253,000

DRIVING AT 35 MILES AN HOUR ON A DOUBLE LANE HIGHWAY IN VERY HEAVY RAIN AT ABOUT 6:00 P.M.. THE WINDSHIELD WIPERS WERE ON HIGH TO CLEAR THE WATER FROM THE WINDSHIELD. WIPERS STOPPED WORKING DURING THE MIDDLE OF THE STORM. I WAS ABLE TO SAFELY NAVIGATE MY CAR TO A PARKING LOT AND WAIT FOR THE RAIN TO STOP. LATER UPON INSPECTION THE BALL JOINT BECAME SEPARATED FROM THE SOCKET WHICH RENDERED THE WINDSHIELD WIPERS USELESS. SEE ATTACHMENTS. THIS HAS BEEN REPORTED TO GM AND IS A KNOWN PROBLEM IN CANADA. "25300-03: SAFETY RECALL - FRONT WIPER TRANSMISSION CORROSION FAILURE (CANADA ONLY) - 2010-2017 CHEVROLET EQUINOX & GMC TERRAIN". I NOTIFIED GM ABOUT THIS AND THEY STATED THEY WILL NOTIFY ME IF THEY ISSUE A RECALL FOR MY VIN.

Mileage: 56,000

THE WINDSHIELD WIPERS STOPPED WORKING WHILE I WAS DRIVING ON THE FREEWAY IN THE RAIN ON THE NIGHT OF 5/21/2017. I HAD TO PULL OVER TO WAIT FOR A BREAK IN THE WEATHER BECAUSE I HAD NO VISIBILITY. I WAITED FOR HOURS BEFORE IT WAS CLEAR ENOUGH TO SEE. I WAS TOLD BY THE MECHANIC THE TRANSMISSION IN THE WIPERS WENT OUT. THE DEALERSHIP TOLD ME THERE IS A RECALL FOR THIS ON THE MAKE MODEL AND YEAR OF MY VEHICLE BUT I HAVE TO FILE A REPORT TO GET ADDED TO THE RECALL BECAUSE MY VIN IS NOT CURRENTLY APART OF THE OPEN RECALL. I STILL DO NOT CURRENTLY HAVE OPERATIONAL WIPERS

Mileage: 96,000

WHILE DRIVING 70 MPH ON AN INTERSTATE HIGHWAY IN THE RAIN THE WIPERS STOPPED WORKING. THE WIPER MOTOR WORKS BUT IT IS NO LONGER ATTACHED TO THE BLADES.

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN AT ABOUT 60 MPH, THE WIPERS STOPPED FUNCTIONING WITHOUT ANY WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE AND THE CONTACT REPAIRED THE WIPERS. THE REPAIR PERFORMED WAS UNKNOWN. THE DEALER WAS INFORMED ABOUT THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

WINDSHIELD WIPER ARE NOT WORKING, I WAS DRIVING HOME IN A STORM AND I COULD HAVE KILLED SOMEONE AND OR MYSELF. IT ALL HAPPENED WITH OUT WARNING. I HAD TO WAIT UNTIL THE STORM LET UP SOME AND DRIVE.

Mileage: 138,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. DURING A HEAVY STORM, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. UPON INSPECTION, THE CONTACT NOTICED THAT THE BUSHING DETACHED FROM THE WIPER BLADE. THE DEALER DIAGNOSED THAT THE ENTIRE WIPER BLADE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.

Mileage: 138,000

WIPERS STOPPED WORKING ON ME TWICE AND BOTH TIMES I WAS DRIVING DURING HEAVY RAIN. ALTHOUGH I COULD NOT SEE, LUCKILY I WAS ABLE TO PULL OVER EACH TIMES THE OCCURRENCE HAPPENED. I WAS SO SCARED BECAUSE I WENT FROM VISIBILITY TO NON IN SECONDS AND TO PULL OVER IN AN AREA UNFAMILIAR TO ME THE FIRST TIME. I HAVE BEEN TO HENNESSY GMC SERVICE TWICE, AN ON BOTH OCCASIONS; I WAS TOLD ABOUT RECALL AND THAT PARTS HAS TO COME FROM CANADA SINCE CAR ORIGIN IS FROM CANADA. I ALSO WAS TOLD THE WIPERS ARE TEMPORARILY REPAIRED. NO WIPERS ARE NOT. THE FIRST TIME I DID NOT HAVE TO SIGN PAPERS BUT THE 2ND TIME I DID WHEN I WENT BACK TO THE DEALERSHIP BOTHIN ANGER AND NERVOUSNESS.

Mileage: 85,458

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPER TRANSMISSION ON THE DRIVER SIDE WAS CORRODED AND FAILED TO WORK. IT WAS DIFFICULT TO DRIVE THE VEHICLE SAFELY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT IT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Mileage: 95,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS DID NOT FUNCTION WHILE DRIVING. THE DEALER DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

LINKAGE ARM BROKEN FROM MOTOR. WINDSHIELD WIPER MOTOR SOUNDED, BUT WOULD NOT MOVE. THE RECALL FOR 2013 SHOULD APPLY TO 2012 AS WELL.

Mileage: 109,201

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 60 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

I WAS DRIVING TO WORK IN EXTREMELY HEAVY RAIN THIS PAST THURSDAY MORNING DURING RUSH HOUR. I WAS TRAVELING ON I 96 IN DETROIT AND WAS PROBABLY GOING 60 MPH WHICH IS 10 MPH BELOW THE SPEED LIMIT. WITHOUT ANY WARNING, MY WINDSHIELD WIPERS WHICH WERE ON HIGH DUE TO THE VERY HEAVY RAIN, CEASED TO WORK LEAVING ME IN AN EXTREAMLY DANGEROUS POSITION. I WAS UNABLE TO SEE AND WAS IN HEAVY TRAFFIC. I SLOWED MY SPEED, TURNED ON HAZARD LIGHTS AND MOVED TO THE RIGHT SHOULDER SAFELY, THANKFULLY. I CALLED ROAD SERVICE TO GET A TOW AND HAD MY CAR SERVICED AT A LOCAL GAS STATION. THE MECHANIC SAID I NEEDED A NEW WIPER MODULE WHICH COST ME $260. I FOUND A RECALL FOR THE EXACT SAME PROBLEM FOR 2013 GMC TERRAINS, NHTSA RECALL NO. 16V-582, MANUFACTURER RECALL NO:25302. I FEEL THEY SHOULD LOOK INTO INCLUDING EARLIER MODELS.

Mileage: 80,340

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPER ON THE DRIVER SIDE FAILED. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE WIPER FAILED AND NEEDED TO BE REPLACED. THE WINDSHIELD WIPER TRANSMISSION LINKAGE WAS REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

Mileage: 113,000

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WITHOUT WARNING, AN INTERNAL BALL JOINT ROD FRACTURED AND CAUSED THE DRIVER SIDE WINDSHIELD WIPER TO FAIL WHILE DRIVING DURING INCLEMENT WEATHER. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD TO MAKE ADJUSTMENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION ROD PREMATURELY FRACTURED. THE PART WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 10/19/16*LJ UPDATED 10/24/16.*JB

WINDSHIELD WIPER FAILURE TO CONTINUE TO OPERATE WHILE CAR IN USE. WIPERS CAME OUT OF SOCKET REPAIR SHOP SAID THAT SOMETIMES THE BALL JOINTS CORRODE AND THE WINDSHIELD WIPERS BECOME INOPERABLE. AFTER INVESTIGATION IT SOUNDS LIKE THIS IS A COMMON COMPLAINT WITH THE 2013 AND ON WONDERING IF THIS IS ALSO A COMPLAINT WITH THE 2012? THIS HAS NOW HAPPENED TO US TWICE. BOTH TIMES WE WERE DRIVING IN THE RAIN THE SECOND TIME I HAD JUST STARTED OUT AND ENDED UP GOING HOME THE FIRST TIME IT WAS EN ROUTE AND WAS INCREDIBLY DIFFICULT TO PULL OVER WE ALMOST CAUSED AN ACCIDENT BECAUSE IT WAS RAINING HARD AND I COULDN'T SEE THE WIPERS STOPPED IN THE UPRIGHT POSITION AND WERE ALSO IN MY WAY WHEN THEY STOPPED IN MY VISUAL FIELD. I HAD TO ROLL MY DRIVER SIDE DOWN IN ORDER TO SEE. THIS WAS HORRIBLY SCARRY AND THE 2012 MODELS NEED TO BE INVESTIGATED FOR THE SAME DEFECTS THAT THE 2013 ARE BEING RECALLED FOR.

Mileage: 1,000,000

WIPERS IN "ON" POSITION, WIPER MOTOR AUDIBLY RUNNING, NEITHER WIPER BLADE WOULD MOVE ACROSS WINDSHIELD, BOTH REMAIN STATIONARY. CAN MANUALLY MOVE BOTH BLADES FREELY, NO BINDING, IN UNISON VALIDATING LINKAGE BETWEEN THE TWO BLADE ARMS WERE STILL CONNECTED. SUSPECTED MOTOR SHAFT/SPLINE CONNECTING TO THE "BLADE TRANSMISSION" WAS DISCONNECTED, STRIPPED, OR FELL OFF. TO ENSURE NOT AN ELECTRICAL ISSUE, REMOVED 25 AMP FUSE (NO. 29) FROM ENGINE COMPARTMENT FUSE BUSS AND INSPECTED FUSE. FUSE INTACT AND IN LIKE NEW CONDITION. REINSTALLED THE FUSE RESUMING MOTOR FUNCTION. DROVE THE VEHICLE TO VALENTINE GMC BUICK, FAIRBORN, OHIO AND ASKED SERVICE MGR IF A TSB REFERENCING THIS SAFETY ISSUE HAD BEEN REPORTED. THE SERVICE MGR DID NOT COMMENT; INSTEAD HE SHOWED ME AN ILLUSTRATED PARTS BREAKDOWN OF THE AREA IN QUESTION POINTING TO THE BLADE TRANSMISSION. TO CONFIRM MY DIAGNOSIS, HE HAD ONE OF THEIR MECHANICS INSPECT THE AREA IN QUESTION PENDING THE REMOVAL OF A PANEL. SERVICE MGR FOLLOWED BY STATING I "MIGHT" NOT HAVE TO PAY, DEPENDING ON THE PROBLEM. THE INSPECTION PROVED IT WAS INDEED THE WIPER BLADE TRANSMISSION P/N 25948436, GM AT FAULT. THE SERVICE MGR ALSO STATED PARTS ON-HAND FOLLOWED BY A $250.00 QUOTE TO REPLACE. WITH THE AREA IN QUESTION APART, I CONCURRED WITH THE WORK WHICH WAS DONE IN A FEW MINUTES. AFTER EXAMINING THE BILL, I CROSSED THIS PART NUMBER ON-LINE AND FOUND COUNTLESS GENUINE GM SOURCES CHARGING FAR LESS; $95.16, TO BE EXACT (LESS SHIPPING AND INCLUDES 1 YR WARRANTY). I BROUGHT IT UP TO THEIR ATTENTION AND WAS TOLD THEIR LIST PRICE IS $199.95 WITH THE SAME 1 YEAR WARRANTY, AND THE LABOR COST WAS DISCOUNTED DOWN TO $85.00 PER HOUR. REGARDLESS OF COSTS, THE FACT REMAINS; LOW OR NO VISIBILITY COULD RESULT IN A CRASH CAUSING INJURY OR DEATH UNLESS ADDRESSED. RECOMMEND RESEARCHING OTHER VEHICLES CARRYING THIS PART FOR POTENTIAL FAILURE.

Mileage: 30

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 65 MPH THE CONTACT OPENED THE REAR DRIVER AND PASSENGER SIDE WINDOWS AND NOTICED THE SUNROOF BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED NOTHING COULD BE DONE BECAUSE THE VEHICLE WAS DESIGNED THAT WAY; THEREFORE, THERE ARE UNABLE TO REPAIR THE VIBRATION. WHEN THE CONTACT OPENED THE FRONT AND REAR DRIVER AND PASSENGER WINDOWS THE VIBRATION DID NOT OCCUR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.

Mileage: 5,700