2014 GMC TERRAIN Exterior Lighting Problems

The contact owns a 2014 GMC Terrain. The contact stated that while driving at various speeds at night, the headlight illumination was inadequate. The contact used the high-beam headlights while driving at night. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was repaired under NHTSA Campaign Number: 22V137000 (Exterior Lighting). The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 25,000.

Mileage: 25,000

I haven’t had a call back from the dealership it has been over a year since I’ve heard anything from them to get the recall fixed.

The contact owns a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Numbers: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.

The contact owns a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repair were unavailable. The contact had experienced a windshield wiper failure while driving at approximately 35 MPH in a rainstorm. The contact also stated that recently the passenger’s side headlight stopped functioning. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

Mileage: 133,000

I took the car in for a recall regarding the headlights. The recall number is N222363740. The dealer placed a sticker. On the headlights, which now makes it hard to see at night this is my wife’s commuter car to work at the hospital. We live in a very rural area where the 2 lane roads are remote and very dark.my wife works from 7:00 am to 7:30 pm but with her commute she leaves at 5;30 am and returns home around 9:00 pm . This includes every single shift she works, so the bottom line is she leaves at dark and gets home at dark, needing her headlights to work and home every trip. ever since they applied the sticker to the headlights, she’s having a much harder time seeing the road which is making it dangerous especially in winter weather. Since she travels by Two lane very dark back country roads. I am asking for a different remedy for the headlight situation, other than the stickers on the headlights that are actually making it harder to see. I’m afraid she’s going to get in a car accident rather it be with a vehicle or the many deer. We have run across the roads out here by not being able to see. I feel this is very time sensitive and would really appreciate a response back as soon as possible. Thank you very much. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owned a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Numbers: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) and would like to be removed from the recall distribution. The local dealer and manufacturer were not contacted.

I went in yesterday, 10/6/22, for a fix to recall #N222363740. All they did was put an applique on the outside of both my headlights which came off at the car wash today. I waited 4 years for a remedy and an hour at the dealer for cheap looking bandaid. NOT ACCEPTABLE!! See attached photo of GM's fix.

The contact owns a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available on 22V165000. Parts distribution disconnect for 22V137000.

The contact owns a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 GMC Terrain. The contact stated that while driving at an undisclosed speed, the windshield wipers failed to operate as needed. Additionally, the headlights were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Numbers: 22V165000 (Visibility) and 22V137000 (Exterior Lightning) associated with the VIN; however, the contact had not yet received the recall notifications. The failure mileage was approximately 96,000.

Mileage: 96,000

The contact owns a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) and 22V165000 (Visibility). The contact stated that while her daughter was driving in the rain the windshield wipers became inoperable. Additionally, the headlights were dim. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and the wiper motor and motor assembly were replaced. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. 73,101. VIN tool confirms parts not available.

Mileage: 73,101

Headlights- melted plug causing fire damage on both headlights, replaced with new headlights and bulbs as well as a new wire harness plug. Was driving smelt smoke/wires burning. Wipers- stop preforming during rain storm Southeastern NC on hwy 701 south on 3-24-22. And still does not work. Maybe be associated with older model terrain recall. Same happen to this model.

TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLAMPS FAILED TO PROJECT FAR OR WIDE ENOUGH AHEAD TO DRIVE SAFELY. THE VEHICLE WAS TAKEN TO SHELOR MOTOR MILE (2257 ROANOKE ST, CHRISTIANSBURG, VA 24073, (540) 381-8417) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS PERFORMED AS INTENDED. THE HEADLAMP BULBS WERE REPLACED WITH BRIGHTER BULBS; HOWEVER, THE REPLACEMENT FAILED TO REMEDY THE ISSUE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 42,678.

Mileage: 42,678

2014 GMC TERRAIN. LOW BEAM LIGHTS ONLY LIGHTS UP WHAT'S RIGHT IN FRONT OF HER. CONSUMER SCARED TO DRIVE AT NIGHT *CN THE CONSUMER WAS UNABLE TO SEE THE ROAD, WHILE DRIVING AT NIGHT. SHE STATED THE HIGH BEAMS, WERE NOT QUITE AS NOTICEABLE. *JB

WHEN USING LOW BEAM HEAD LIGHTS, OVER HALF OF THE WINDSHIELD ( TOP DOWN) IS BLACKED OUT, CAUSING A RESTRICTED VISION. THERE IS A SLIGHT INCREASE IN VISION WHEN VEHICLE IS BEING DRIVEN ON AN UP HILL GRADE. VEHICLE WAS TAKEN TO THE GMC DEALERSHIP FOR CORRECTION. SERVICE MANAGER DROVE THE VEHICLE HOME AND EXPERIENCED THE REPORTED PROBLEM. SOLUTION TO CORRECT THE RESTRICTED VISION,WAS TO ADJUST/RAISE THE LOW BEAM HEADLIGHTS SO THEY WOULD SHINE HIGHER TO THE MAXIMUM ALLOWABLE BY STATE LAW. THIS ADJUSTMENT RAISED THE BLACK OUT LEVEL BY A VERY LIMITED LEVEL. PROBLEM STILL EXISTS. THIS ADJUSTMENT NOW IS CAUSING ON COMING TRAFFIC AND TRAFFIC WE ARE FOLLOWING TO THINK THAT WE ARE USING OUR HIGH BEAM LIGHTS. CALLED GMC, THEIR REPLY WAS THAT NOTHING COULD BE DONE TO CORRECT THE RESTRICTED VISION. THE PROBLEM IS EXPERIENCED AT ALL SPEEDS. HEAD LIGHT ADJUSTMENT WAS NOT COVERED UNDER WARRANTY. WE NOW HAVE A RESTRICTED USE OF THE VEHICLE FOR DAY TIME DRIVING ONLY. *TR

Mileage: 300

TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE WITH LOW BEAMS ACTIVATED, THE UPPER HALF OF THE WINDSHIELD WAS TOTALLY BLACK. THE VEHICLE WAS TAKEN TO DEALER WHO COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. ..UPDATED 05-09-14 *BF

Mileage: 5,000

WHEN USING LOW HEADLIGHTS A DARK BLACK SHADOW IMPAIRS VISION IN THE MIDDLE OF THE WINDSHIELD. *TR

Mileage: 500