High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
The latch for the rear hatch/door does not release every time. There have been instances when itmes have been in the cargo area and when the button is pressed, it will not release the latch. This causes someone to have to crawl over the back seat to retrieve the items from the cargo area. This also is causing my son to have to store items, that would normally be in the crgo area, on his back seat. I owned a 2015 terrain and had this same issue. The latch was replaced but still did not operate correctly.
The latch for the rear hatch/door does not release every time. There have been instances when itmes have been in the cargo area and when the button is pressed, it will not release the latch. This causes someone to have to crawl over the back seat to retrieve the items from the cargo area. This also is causing my son to have to store items, that would normally be in the crgo area, on his back seat. I owned a 2015 terrain and had this same issue. The latch was replaced but still did not operate correctly.
The contact owns a 2017 GMC Terrain. The contact stated that whenever it would rainwater would leak into the vehicle underneath the dashboard on the passenger side of the vehicle causing water to leak onto the occupant's feet and onto the carpet. The contact had taken the vehicle to the dealer who resealed the area. The failure now occurs on the driver's side of the vehicle. The contact stated their appointment for the driver's side had not occurred as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage was 48,000.
The contact owns a 2017 GMC Terrain. The contact stated that whenever it would rainwater would leak into the vehicle underneath the dashboard on the passenger side of the vehicle causing water to leak onto the occupant's feet and onto the carpet. The contact had taken the vehicle to the dealer who resealed the area. The failure now occurs on the driver's side of the vehicle. The contact stated their appointment for the driver's side had not occurred as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage was 48,000.
PURCHASED GMC 2017 TERRAIN 1 MONTH AGO TODAY. THE FIRST WEEK I HAD IT THE ENGINE KEPT STALLING WHILE IDLING. I TOOK IT TO THE DEALERSHIP FOR THEM TO FIX. I GOT IT BACK AND IT SEEMED TO RUN HARD. 3 DAYS LATER I FOUND THAT NOT ONE BUT BOTH KEY FOBS WOULD NOT WORK. THE BATTERY IS BRAND NEW. WHEN I SPOKE TO SERVICE MAN AT DEALERSHIP, HE STATED THAT ONE FOB WAS FAULTY AND THEY WOULD ORDER A NEW ONE. I HAVEN'T HEARD BACK FROM THEM...TODAY I GOT INTO A FRONT END COLLISION WHERE THE AIR BAGS DID NOT DEPLOY CAUSING ME INJURY. ONLY AFTER THE FACT DID THE ALARM SOUND AND DASH MESSAGE CAME ON STATING SERVICE AIRBAG. THE FOUR WAY LIGHTS WOULD NOT STAY ON AND THE INTERIOR LIGHTS WOULD NOT TURN OFF. AND THERE WAS A SMELL OF SOMETHING BURNING.. NO RETURN CALL FROM GMC.
PURCHASED GMC 2017 TERRAIN 1 MONTH AGO TODAY. THE FIRST WEEK I HAD IT THE ENGINE KEPT STALLING WHILE IDLING. I TOOK IT TO THE DEALERSHIP FOR THEM TO FIX. I GOT IT BACK AND IT SEEMED TO RUN HARD. 3 DAYS LATER I FOUND THAT NOT ONE BUT BOTH KEY FOBS WOULD NOT WORK. THE BATTERY IS BRAND NEW. WHEN I SPOKE TO SERVICE MAN AT DEALERSHIP, HE STATED THAT ONE FOB WAS FAULTY AND THEY WOULD ORDER A NEW ONE. I HAVEN'T HEARD BACK FROM THEM...TODAY I GOT INTO A FRONT END COLLISION WHERE THE AIR BAGS DID NOT DEPLOY CAUSING ME INJURY. ONLY AFTER THE FACT DID THE ALARM SOUND AND DASH MESSAGE CAME ON STATING SERVICE AIRBAG. THE FOUR WAY LIGHTS WOULD NOT STAY ON AND THE INTERIOR LIGHTS WOULD NOT TURN OFF. AND THERE WAS A SMELL OF SOMETHING BURNING.. NO RETURN CALL FROM GMC.
TL* THE CONTACT OWNS A 2017 GMC TERRAIN. THE CONTACT STATED THE DRIVER'S SIDE INSIDE DOOR HANDLE WAS FRACTURED. THE CONTACT WAS CONCERNED ABOUT CUTTING HER HAND ON THE DOOR HANDLE. THE CONTACT CALLED PENSKE CADILLAC OF SOUTH BAY (18600 HAWTHORNE BLVD, TORRANCE, CA 90504, (310) 697-1800) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 39,000.
TL* THE CONTACT OWNS A 2017 GMC TERRAIN. THE CONTACT STATED THE DRIVER'S SIDE INSIDE DOOR HANDLE WAS FRACTURED. THE CONTACT WAS CONCERNED ABOUT CUTTING HER HAND ON THE DOOR HANDLE. THE CONTACT CALLED PENSKE CADILLAC OF SOUTH BAY (18600 HAWTHORNE BLVD, TORRANCE, CA 90504, (310) 697-1800) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 39,000.
I WAS MAKING A LEFT TURN DURING A GREEN LIGHT MY CAR WAS IN MOTION. A WHITE VAN WAS SPEEDING TOWARDS ME FROM THE DRIVERS SIDE GOING STRAIGHT AT ME AT HIGH SPEED WITH A RED LIGHT. THEY HIT THE FRONT DRIVERS END OF MY CAR WHICH MADE MY CAR SPIN OUT. THE AIRBAGS DID NOT DEPLOY. THE WHOLE FRONT END OF MY CAR WAS RUINED.
I WAS MAKING A LEFT TURN DURING A GREEN LIGHT MY CAR WAS IN MOTION. A WHITE VAN WAS SPEEDING TOWARDS ME FROM THE DRIVERS SIDE GOING STRAIGHT AT ME AT HIGH SPEED WITH A RED LIGHT. THEY HIT THE FRONT DRIVERS END OF MY CAR WHICH MADE MY CAR SPIN OUT. THE AIRBAGS DID NOT DEPLOY. THE WHOLE FRONT END OF MY CAR WAS RUINED.
WHILE CHECKING THE REAR VIEW MIRROR A 1998 CHEVY TRUCK CAME TP A SUDDEN STOP ON THE HIGHWAY, AND I COULD NOT MISS THE TRUCK THE DRIVER CLAIMED HE THOUGHT HE HAD MISSED HIS TURN, WHEN MY SUV COLLIDED WITH THE TRUCK. THE POWDER CAME OUT BUT THE AIRBAGS NEVER DID COME OUT,AND THE PASSENGER SEATBELT LOCKED.
WHILE CHECKING THE REAR VIEW MIRROR A 1998 CHEVY TRUCK CAME TP A SUDDEN STOP ON THE HIGHWAY, AND I COULD NOT MISS THE TRUCK THE DRIVER CLAIMED HE THOUGHT HE HAD MISSED HIS TURN, WHEN MY SUV COLLIDED WITH THE TRUCK. THE POWDER CAME OUT BUT THE AIRBAGS NEVER DID COME OUT,AND THE PASSENGER SEATBELT LOCKED.
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.