2012 GMC YUKON Structure Problems

The problem started a couple of years ago as a small crack in the dashboard at the upper left corner of the airbag. The crack widened and lengthened after replacement of the air bag last year. Then the dash cracked earlier this year at the crown above the instrument cluster. It has completely separated and is nearly 12” in length. Not only does it rattle to the point of driver distraction, but I would think there is a high risk of shattering during a collision potentially causing facial lacerations, blindness and the like. I really don’t want to wait to find out. According to [XXX] , this is a well known issue with GM trucks, Suburbans and Yukons from 2007 to 2014 and GM has failed to make good on the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cracked dashboard

I BOUGHT THIS SUV USED AND WAS TOLDTHE DASHBOARD CRACKED ON ITS OWN AROUND THE PASSENGER AIRBAG AND ON THE DRIVER SIDE OVER THE INSTRUMENT CLUSTER! I TRIED FIXING WITH SUPER GLUE AND IT JUST LOOKS TERRIBLE & A COMPLETE EYESORE!! I DO NOT KNOW WHEN IT BROKE SO I DO NOT KNOW WHAT TO PUT ON YOUR FORM EXCEPT FOR MY PURCHASE DATE.

DASHBOARD STARTED CRACKING AND SPLITTING APART. THERE WAS NO ACCIDENT TO CAUSE THIS. FOUND OUT THERE HAS BEEN A CLASS ACTION LAWSUIT FILED REGARDING THIS ISSUE AND WE WERE NOT AWARE.

Mileage: 92,000

DASHBOARD CRACKED. *TR

THE DASHBOARD IS CRACKED IN SEVERAL PLACES BECAUSE THE BRACKETS UNDER THE DASH ARE BROKEN DUE TO VIBRATION DURING EVERY DAY DRIVING. AS I SEARCHED FOR A REPAIR KIT FROM GMC, I FOUND THERE ARE THOUSANDS OF GMC OWNERS WHO HAVE THIS SAME ISSUE IN THEIR TRUCK/SUV. THE SUGGESTION THE GMC WEBSITE OFFERS IS FOR THE OWNER TO DISASSEMBLE THE DASH, FIX THE CRACK WITH A HOT STAPLE GUN AND EPOXY, THEN REATTACH THE DASH. I AM SHOCKED THIS IS THEIR SUGGESTION WHICH WOULD INVOLVE UNPLUGGING 3 OR 4 MAJOR FUNCTIONS OF THE VEHICLE. I WOULD ASSUME THIS SHOULD BE DONE BY A CERTIFIED GMC REPAIR CENTER. CONSIDERING THE ENORMOUS PRICE OF THESE TYPES OF VEHICLES, I AM AGAIN AMAZED GMC HAS NOT ISSUED A RECALL TO REPLACE THESE FAULTY PARTS FOUND IN THOUSANDS OF THEIR TRUCKS/SUV'S. *TR

Mileage: 79,784

THE DASHBOARD IS CRACKED ON DRIVER SIDE WITH PLASTIC PIECES FALLING DOWN INTO DASH, DASHBOARD IS ALSO CRACKED ON PASSENGER SIDE ON THE CORNER OF THE AIRBAG. THIS IS A KNOWN ISSUE AND I WANT IT FIXED. I FEEL THAT THE AIRBAGS ABILITY TO DEPLOY ON PASSENGER SIDE IS COMPROMISED IF AN ACCIDENT OCCURS. I BOUGHT THIS VEHICLE WITH THOUGHTS OF BEING SAFE FOR ME, MY WIFE AND TWO SMALL CHILDREN. GM HAS SAID THEY ARE NOT GOING TO FIX IT, THIS IS MY LAST PLEA FOR HELP. REPLACING IS EXPENSIVE BUT FEEL LIKE IT'S DEFECT IN VEHICLE DESIGN(EVIDENT BY HOW MANY COMPLAINTS I FOUND). IF THERE IS A ACCIDENT IN THIS VEHICLE AND AIRBAG FAILS I WILL HOLD GM ACCOUNTABLE FOR ANY HARM CAUSED TO MY FAMILY.

Mileage: 40,000

WE HAVE A REALLY BAD CRACK IN THE DASH AND EVEN A PIECE HAS BROKEN OFF. THE DASH IS ALSO SEPARATING ACROSS THE FRONT. THE CAR WAS STATIONARY AND WAS NOT MOVING OR IN AN ACCIDENT.

Mileage: 116,000

TWO WEEKS AGO, A CRACK IN THE DASHBOARD NEAR THE PASSENGER AIR BAG SUDDENLY APPEARED. IN DOING SOME RESEARCH, I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD A SIMILAR EXPERIENCE. THIS PROBLEM SEEMS TO HAVE AFFECTED THE FOLLOWING MODELS: GMC YUKON, CADILLAC ESCALADE, GMC SIERRA, CHEVROLET SILVERADO, CHEVROLET TAHOE, CHEVROLET SUBURBAN, AND CHEVROLET AVALANCHE. MY CONCERN IS WITH THE FACT THAT THIS CRACK IS VERY CLOSE TO THE PASSENGER AIRBAG AND IS A SAFETY CONCERN. I AM ALSO CONCERNED THAT THE AIRBAGS MAY NOT WORK PROPERLY WHEN NEEDED BECAUSE OF THIS DEFECT. *JS

Mileage: 86,820

CRACKED DASHBOARD

CRACKS IN DASH BOARD AND THEY ARE SPREADING. TWO CRACKS ARE ABOVE MY STEERING WHEEL. ONE CRACK HAS SPREAD TO THE AIRBAG COMPARTMENT.

TL* THE CONTACT OWNS A 2012 GMC YUKON. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED ON THE PASSENGER SIDE OVER THE AIR BAG, AND ALONG THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

LARGE CRACK IN DASH AT CORNER OF PASSENGER AIR BAG COVER APPEARED IN SEPT 2013. ANOTHER LARGE CRACK APPEARED OVER STEERING WHEEL COLUMN IN AUGUST 2014. I HAVE RESEARCHED AND FOUND THAT THIS IS AN INHERENT DEFECT IN SEVERAL GM MODELS SINCE AT LEAST 2007 AND THAT GM MAY OFFER TO PAY HALF OF THE REPLACEMENT FEE. I AM CONCERNED THAT, IF THE PASSENGER AIR BAG WERE TO DEPLOY, THE PLASTIC WOULD SHATTER AT THE CRACKED AREA AND ACT AS SHRAPNEL. *TR

Mileage: 14,000

STARTING IN AUG 2012 I HAVE HAD TO REPLACE ALL FOUR DOOR HANDLES AND AS OF TODAY STARTED ON THE SECOND ROUND OF REPLACING THE DEFECTIVE DOOR HANDLES, THEY CONTINUE TO POP OUT WHEN YOU OPEN THE DOOR. I HAVE BEEN TOLD THERE IS NO SOLUTION FROM GMC ON THIS PROBLEM. WHEN YOU SPEND THAT KIND OF MONEY ON A VEHICLE THE DOOR HANDLES SHOULD NOT FAIL ALL OF THE TIME. WHEN THE VEHICLE IS OUT OF WARRANTY I WILL BE OUT BIG BUCKS EVERY TIME THIS HAPPENS AND THAT IS WRONG. I HAVE THE VEHICLE ONE YEAR AND THIS IS THE FIFTH SET OF DOOR HANDLES I AM HAVING REPLACED. *TR