2015 GMC YUKON Engine Problems

While driving my 2015 GMC Yukon Denali on the highway, the vehicle suddenly began shaking and lost power. I immediately exited the highway for safety and had to “nurse” the vehicle about two miles at 10–15 mph to reach home. The vehicle would no longer run afterward. A mechanic later diagnosed a lifter and camshaft failure. This is a known and common issue with GM 5.3L and 6.2L engines that poses a serious safety risk when it occurs at highway speeds. No warning lights or prior symptoms were present before the failure. I did not report it to the dealer, but the vehicle had to be towed to a mechanic for diagnosis. The vehicle is available for inspection.

While driving my 2015 GMC Yukon Denali on the highway, the vehicle suddenly began shaking and lost power. I immediately exited the highway for safety and had to “nurse” the vehicle about two miles at 10–15 mph to reach home. The vehicle would no longer run afterward. A mechanic later diagnosed a lifter and camshaft failure. This is a known and common issue with GM 5.3L and 6.2L engines that poses a serious safety risk when it occurs at highway speeds. No warning lights or prior symptoms were present before the failure. I did not report it to the dealer, but the vehicle had to be towed to a mechanic for diagnosis. The vehicle is available for inspection.

6.2L engine, collapsed hydraulic lifter AFM failure, required $7400 in total repairs. All lifters, camshaft, high pressure fuel lines, high pressure fuel pump, intake manifold & miscellaneous parts and gaskets replaced by selling Dealer at 94000 miles. No help of any kind from GM or Dealer. This is a WELL KNOWN FAILURE FOR THESE ENGINES!

6.2L engine, collapsed hydraulic lifter AFM failure, required $7400 in total repairs. All lifters, camshaft, high pressure fuel lines, high pressure fuel pump, intake manifold & miscellaneous parts and gaskets replaced by selling Dealer at 94000 miles. No help of any kind from GM or Dealer. This is a WELL KNOWN FAILURE FOR THESE ENGINES!

Driving down the expressway at 65MPH, and the Vehicle completely stops, almost causing a collision. After researching the problem at the GMC Dealer, it appears that the entire engine has internally failed. Apparently it was a Complete Engine Failure.

Driving down the expressway at 65MPH, and the Vehicle completely stops, almost causing a collision. After researching the problem at the GMC Dealer, it appears that the entire engine has internally failed. Apparently it was a Complete Engine Failure.

Started my 2015 Yukon XL, drove approximately 6 miles to get gas and was to head out onto the highway. After gassing up and starting engine it began to idle very rough with a shake going on and ticking noise. No previous signs of any issues. Slowly drove back to my house at 20 miles an hour and called Mandal GMC dealership. They suggested having it towed to them for inspection. Upon inspection they said the AFM/DOD #1 exhaust lifter was bad and needed replaced. They replaced all of Bank one lifters and said their was no damage to camshaft. Drove it that night after repairing it and everything seemed fine. They called the next morning and said when they started it up the ticking was back again. They then supposedly took off head cover and inspected the camshaft again and said it was damaged and I would need a new engine to the tune of $18,000.00. I purchase it in 2021 from them use and paid $33,000.00 and now still owe even more than the engine repair. I said it would cost more than the vehicle was worth and they had done $4,000.00 of repair that didn’t even get the issue fixed. I am a senior on Social Security and can not afford to continue to pay 20,000.00 for the loan and then another $18,000.00 for a faulty engine design that caused the problem in the first place. May have to join the thousands of others in the class action to get GM to not put out such untrustworthy engineering. Now $37,000.00 piece of Yard Sculpture !! The morning that it occurred was the first sign of flashing engine warning on dash.

Started my 2015 Yukon XL, drove approximately 6 miles to get gas and was to head out onto the highway. After gassing up and starting engine it began to idle very rough with a shake going on and ticking noise. No previous signs of any issues. Slowly drove back to my house at 20 miles an hour and called Mandal GMC dealership. They suggested having it towed to them for inspection. Upon inspection they said the AFM/DOD #1 exhaust lifter was bad and needed replaced. They replaced all of Bank one lifters and said their was no damage to camshaft. Drove it that night after repairing it and everything seemed fine. They called the next morning and said when they started it up the ticking was back again. They then supposedly took off head cover and inspected the camshaft again and said it was damaged and I would need a new engine to the tune of $18,000.00. I purchase it in 2021 from them use and paid $33,000.00 and now still owe even more than the engine repair. I said it would cost more than the vehicle was worth and they had done $4,000.00 of repair that didn’t even get the issue fixed. I am a senior on Social Security and can not afford to continue to pay 20,000.00 for the loan and then another $18,000.00 for a faulty engine design that caused the problem in the first place. May have to join the thousands of others in the class action to get GM to not put out such untrustworthy engineering. Now $37,000.00 piece of Yard Sculpture !! The morning that it occurred was the first sign of flashing engine warning on dash.

The Yukon was driving normally and just lost power while driving 55mph on the highway. Then I got off the highway to pull over and check it out and the Yukon started shaking while running and in Park. The truck would not drive over 30mph without shaking and what sounds like misfiring.

The Yukon was driving normally and just lost power while driving 55mph on the highway. Then I got off the highway to pull over and check it out and the Yukon started shaking while running and in Park. The truck would not drive over 30mph without shaking and what sounds like misfiring.

With my child in the car, on a highway with no shoulder, I experienced lifter failure. It caused the vehicle shake and lose power with cars driving behind me at 55-60 MPH with nowhere to pull over. The engine just stopped as I was finally able to make it to a driveway safely. Problem was identified by dealership and my engine had to be rebuilt. I purchased the car second hand 3 months prior with no warning or symptoms. The car was inspected at the dealership by the extended warranty company rep. The extended warranty only cover a portion of the cost. The collapsed lifter cause damage to the camshaft and bent rods. The car only had 107,000 miles. If I were not able to pull off before the engine stopped, my daughter and I could’ve easily got rear ended on a Major state highway. The car was difficult to control due to the engine shaking the entire SUV.

With my child in the car, on a highway with no shoulder, I experienced lifter failure. It caused the vehicle shake and lose power with cars driving behind me at 55-60 MPH with nowhere to pull over. The engine just stopped as I was finally able to make it to a driveway safely. Problem was identified by dealership and my engine had to be rebuilt. I purchased the car second hand 3 months prior with no warning or symptoms. The car was inspected at the dealership by the extended warranty company rep. The extended warranty only cover a portion of the cost. The collapsed lifter cause damage to the camshaft and bent rods. The car only had 107,000 miles. If I were not able to pull off before the engine stopped, my daughter and I could’ve easily got rear ended on a Major state highway. The car was difficult to control due to the engine shaking the entire SUV.

2015 6.2l yukon lifter failure oil changed 2000 miles ago and lifter failed and possible cam damage due to AFM lifter failure vehicle has 115,000 Miles and Gm knows about these lifter failures that can blow engines and cause serious accidents due to rapid loss of power and controls that GM already knew paid alot of money as a certified pre- owned and failed to disclose lifter defects to their customers now at shop for complete inspection and now needs possible new engine when all service requirements were met now looking at thousands of dollars for repairs if known i would have not bought the vehicle. And deceiving GM customers , currently waiting for diagnostic in writing but the courts approved recall already from same issues on 2019 and newer but same lifters are in the same 2015 AFM system

2015 6.2l yukon lifter failure oil changed 2000 miles ago and lifter failed and possible cam damage due to AFM lifter failure vehicle has 115,000 Miles and Gm knows about these lifter failures that can blow engines and cause serious accidents due to rapid loss of power and controls that GM already knew paid alot of money as a certified pre- owned and failed to disclose lifter defects to their customers now at shop for complete inspection and now needs possible new engine when all service requirements were met now looking at thousands of dollars for repairs if known i would have not bought the vehicle. And deceiving GM customers , currently waiting for diagnostic in writing but the courts approved recall already from same issues on 2019 and newer but same lifters are in the same 2015 AFM system

Consuming a lot of oil, makes a funny clicking noise sometimes when accelerations, had lil pieces of metal in my oil, Transmisson problems, 1 front headlight and all rear tail lights went out, trailer brake system would come on and go off now it won’t stop dinging and makes a whole bunch of other lights come on (trailer brake system, park assist, low brake fluid, traction control, collision) dings some much I can’t drive it. Called a gm shop near me and they told me it would cost a whole bunch for each diagnosis for every warning that came on.

Consuming a lot of oil, makes a funny clicking noise sometimes when accelerations, had lil pieces of metal in my oil, Transmisson problems, 1 front headlight and all rear tail lights went out, trailer brake system would come on and go off now it won’t stop dinging and makes a whole bunch of other lights come on (trailer brake system, park assist, low brake fluid, traction control, collision) dings some much I can’t drive it. Called a gm shop near me and they told me it would cost a whole bunch for each diagnosis for every warning that came on.

I write to express my concern over an issue with my 2015 GMC Yukon that has also impacted other community members. In April, my Yukon, with just over 70k miles, broke down as I was turning from Rte 14 in Pembroke, MA onto Rte 53. At the time, I had my 3 & 5 year old children in the car with me. I could not get my vehicle to restart & had it towed to a local mechanic. After our local mechanic could not diagnose the problem, on 4/25/23, I had the vehicle towed to Marty’s GMC in Kingston, MA, where it was purchased. I had to call Marty’s regularly to check in on my vehicle before it was finally inspected. After 2 weeks, I was told that the valve spring needed to be replaced & the fluids flushed. I approved those repairs totaling $1600. After a couple of days, I received a phone call that there are issues with the lifters & brakes which would add another week of repairs & bring the costs up to $5,500. After another week, I received a call that there was more work to be done increasing the total cost of repairs by an additional $1,000. When I finally picked the car up, I was notified that the estimates I received were miscalculations & my repair costs totaled $7,512.23. Since this ordeal, I have talked to several GMC owners with cars of a similar age & low mileage. These owners have experienced the exact same issues. Throughout my conversations, I learned there is a service bulletin out on the issue with the lifters, but no recall. The lifter issue is a serious safety hazard. I have made multiple attempts to reach someone at GM’s corporate office to try & initiate a formal recall for the lifters. No one has been able to tell me how a recall gets issued. This whole ordeal has been a massive burden, both emotionally & financially for my family. It feels as though my young children & I were put in harm’s way for a known GMC issue that could have been avoided.

I write to express my concern over an issue with my 2015 GMC Yukon that has also impacted other community members. In April, my Yukon, with just over 70k miles, broke down as I was turning from Rte 14 in Pembroke, MA onto Rte 53. At the time, I had my 3 & 5 year old children in the car with me. I could not get my vehicle to restart & had it towed to a local mechanic. After our local mechanic could not diagnose the problem, on 4/25/23, I had the vehicle towed to Marty’s GMC in Kingston, MA, where it was purchased. I had to call Marty’s regularly to check in on my vehicle before it was finally inspected. After 2 weeks, I was told that the valve spring needed to be replaced & the fluids flushed. I approved those repairs totaling $1600. After a couple of days, I received a phone call that there are issues with the lifters & brakes which would add another week of repairs & bring the costs up to $5,500. After another week, I received a call that there was more work to be done increasing the total cost of repairs by an additional $1,000. When I finally picked the car up, I was notified that the estimates I received were miscalculations & my repair costs totaled $7,512.23. Since this ordeal, I have talked to several GMC owners with cars of a similar age & low mileage. These owners have experienced the exact same issues. Throughout my conversations, I learned there is a service bulletin out on the issue with the lifters, but no recall. The lifter issue is a serious safety hazard. I have made multiple attempts to reach someone at GM’s corporate office to try & initiate a formal recall for the lifters. No one has been able to tell me how a recall gets issued. This whole ordeal has been a massive burden, both emotionally & financially for my family. It feels as though my young children & I were put in harm’s way for a known GMC issue that could have been avoided.

Vehicle had lifter and valve noise Lifters and valves became stuck due to Active Fuel Management system failure Transmission shifted poorly due to this condition. Resulting in engine failure and engine replacement at my expense Total cost $12,000

Vehicle had lifter and valve noise Lifters and valves became stuck due to Active Fuel Management system failure Transmission shifted poorly due to this condition. Resulting in engine failure and engine replacement at my expense Total cost $12,000

The engine turns off when driving. This has happened at least 50 in the 2 years I've owned the vehicle. It has been serviced at Garland Shelton GMC in Temple, TX. The issue is not fixed. The battery and the negative cable have been replaced. When the engine dies none of the electrical works until I open the hood and wiggle the negative battery cable.

The engine turns off when driving. This has happened at least 50 in the 2 years I've owned the vehicle. It has been serviced at Garland Shelton GMC in Temple, TX. The issue is not fixed. The battery and the negative cable have been replaced. When the engine dies none of the electrical works until I open the hood and wiggle the negative battery cable.

I just got my vehicle into the dealership because it's 115 degrees outside and the air conditioning stopped working. I am 8 hours away from home traveling with 6 children so I begged them to squeeze me in the same day for repair and they did. The dealership is saying it's a Crack in the air conditioning condenser and it's $1,600 to repair. This is unbelievable. 80,000 miles on it. This should be a safety concern. Sitting in stop and go traffic for hours in 115 degrees is unacceptable. GM needs to fix the problem and do their customers right.

I just got my vehicle into the dealership because it's 115 degrees outside and the air conditioning stopped working. I am 8 hours away from home traveling with 6 children so I begged them to squeeze me in the same day for repair and they did. The dealership is saying it's a Crack in the air conditioning condenser and it's $1,600 to repair. This is unbelievable. 80,000 miles on it. This should be a safety concern. Sitting in stop and go traffic for hours in 115 degrees is unacceptable. GM needs to fix the problem and do their customers right.

Pulling out onto busy road the vehicle make a loud noise and then failed to accelerate and lost power. It was three seconds before the vehicle then slowly accelerated. This continued to happen while driving. The dealer then advised that GM was aware of this issue and has not issued a recall to date. This loss of power was dangerous.

Pulling out onto busy road the vehicle make a loud noise and then failed to accelerate and lost power. It was three seconds before the vehicle then slowly accelerated. This continued to happen while driving. The dealer then advised that GM was aware of this issue and has not issued a recall to date. This loss of power was dangerous.

The contact owns a 2015 GMC Yukon. The contact stated that while driving approximately 25 mph, the check engine warning light illuminated, and the vehicle started to vibrate abnormally. The contact had taken the vehicle to the dealer who diagnosed that the catalytic converter needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 120,058.

The contact owns a 2015 GMC Yukon. The contact stated that while driving approximately 25 mph, the check engine warning light illuminated, and the vehicle started to vibrate abnormally. The contact had taken the vehicle to the dealer who diagnosed that the catalytic converter needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 120,058.

WHEN SITTING AT A LIGHT, OR STOP SIGN VEHICLE ACTS AS IF IT WANTS TO CUT OFF, CHECK ENGINE LIGHT IS FLASHING, WHEN I'M DRIVING VEHICLE THE CHECK ENGINE LIGHT STAYS LIT. I DID A SCAN OF THE VEHICLE AND THE CODE I GOT WAS P0303 WHICH IS FOR A CYLINDER 3 MISFIRE. I HAVE CHANGED OUT THE SPARK PLUGS AND WIRES, ALSO THE IGNITION COIL. I CHANGED OUT THE FUEL INJECTOR FOR CYLINDER 3 AND ALSO THE FUEL PUMP ACTUATOR. ITS STILL SHAKING, DON'T KNOW WHAT THE PROBLEM IS BUT I HOPE YOU GUYS CAN COME UP WITH WHAT I NEED TO DO NEXT. I'VE HAD TO SPEND MONEY OUT OF POCKET FOR THIS BECAUSE ITS NOT UNDER WARRANTY.

WHEN SITTING AT A LIGHT, OR STOP SIGN VEHICLE ACTS AS IF IT WANTS TO CUT OFF, CHECK ENGINE LIGHT IS FLASHING, WHEN I'M DRIVING VEHICLE THE CHECK ENGINE LIGHT STAYS LIT. I DID A SCAN OF THE VEHICLE AND THE CODE I GOT WAS P0303 WHICH IS FOR A CYLINDER 3 MISFIRE. I HAVE CHANGED OUT THE SPARK PLUGS AND WIRES, ALSO THE IGNITION COIL. I CHANGED OUT THE FUEL INJECTOR FOR CYLINDER 3 AND ALSO THE FUEL PUMP ACTUATOR. ITS STILL SHAKING, DON'T KNOW WHAT THE PROBLEM IS BUT I HOPE YOU GUYS CAN COME UP WITH WHAT I NEED TO DO NEXT. I'VE HAD TO SPEND MONEY OUT OF POCKET FOR THIS BECAUSE ITS NOT UNDER WARRANTY.

I CAN TURN THE STEERING WHEEL SIDE TO SIDE AND THE CAR DIES POWER GOES LOW AIR CONDITIONING FANS BLOW LESS AND GET WARNINGS ON DASH TO ROLL DOWN DRIVERS WINDOW AND THEN BACK UP

I CAN TURN THE STEERING WHEEL SIDE TO SIDE AND THE CAR DIES POWER GOES LOW AIR CONDITIONING FANS BLOW LESS AND GET WARNINGS ON DASH TO ROLL DOWN DRIVERS WINDOW AND THEN BACK UP

LIFTER ISSUES CAUSING ENGINE DAMAGE AT 80,000 MILES. *TR

LIFTER ISSUES CAUSING ENGINE DAMAGE AT 80,000 MILES. *TR

MY YUKON HAS A LEAKING RADIATOR WHICH IS A KNOWN DEFECT NOT JUST IN YUKONS, BUT ALSO IN TAHOES, SILVERADOS, SUBURBANS AND OTHER VEHICLES. GM REFUSES TO COVER THE REPAIR FOR ALL TRUCKS, ONLY CERTAIN ONES. I'M NOT SURE WHAT THE CRITERIA THEY ARE USING IS...BUT IT IS THE SAME DEFECT AFFECTING ALL OF THE VEHICLES. *TR

MY YUKON HAS A LEAKING RADIATOR WHICH IS A KNOWN DEFECT NOT JUST IN YUKONS, BUT ALSO IN TAHOES, SILVERADOS, SUBURBANS AND OTHER VEHICLES. GM REFUSES TO COVER THE REPAIR FOR ALL TRUCKS, ONLY CERTAIN ONES. I'M NOT SURE WHAT THE CRITERIA THEY ARE USING IS...BUT IT IS THE SAME DEFECT AFFECTING ALL OF THE VEHICLES. *TR

TL* THE CONTACT OWNS A 2015 GMC YUKON. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE RPM WENT UP AND THE VEHICLE STOPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE CHARLIE O' BAUGH RV LOCATED AT (382 LEE JACKSON HWY, STAUNTON, VA 24401). THE VEHICLE WAS NOT DIAGNOSED BECAUSE THE TECHNICIAN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. THE VIN WAS NOT AVAILABLE. *TR

TL* THE CONTACT OWNS A 2015 GMC YUKON. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE RPM WENT UP AND THE VEHICLE STOPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE CHARLIE O' BAUGH RV LOCATED AT (382 LEE JACKSON HWY, STAUNTON, VA 24401). THE VEHICLE WAS NOT DIAGNOSED BECAUSE THE TECHNICIAN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. THE VIN WAS NOT AVAILABLE. *TR

CAR WAS PARKED IN FRONT OF OUR HOUSE AND COMBUSTED IN THE MIDDLE OF THE NIGHT WHILE WE WERE SLEEPING. CAR WAS EXPLODING AND ENGULFED IN FLAMES...COMPLETELY DESTROYED VIA FIRE AND THE WORST DAMAGE WAS IN THE ENGINE COMPARTMENT. CAUSE OF THE FIRE IS UNKNOWN ALTHOUGH BASED ON RESEARCH SOUNDS LIKE NHTSA CAMPAIGN #14V007000 OR 14V152000. FIRE DEPARTMENT EXTINGUISHED THE FIRE AND POLICE WERE ON THE SCENE.

CAR WAS PARKED IN FRONT OF OUR HOUSE AND COMBUSTED IN THE MIDDLE OF THE NIGHT WHILE WE WERE SLEEPING. CAR WAS EXPLODING AND ENGULFED IN FLAMES...COMPLETELY DESTROYED VIA FIRE AND THE WORST DAMAGE WAS IN THE ENGINE COMPARTMENT. CAUSE OF THE FIRE IS UNKNOWN ALTHOUGH BASED ON RESEARCH SOUNDS LIKE NHTSA CAMPAIGN #14V007000 OR 14V152000. FIRE DEPARTMENT EXTINGUISHED THE FIRE AND POLICE WERE ON THE SCENE.

2015 GMC YUKON. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE WHILE DRIVING. *LD *TR

2015 GMC YUKON. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE WHILE DRIVING. *LD *TR

2015 GMC YUKON SLE. CONSUMER WRITES IN REGARDS TO PRESSURE BOOMING SENSATION WHILE DRIVING VEHICLE. *LD *TR

2015 GMC YUKON SLE. CONSUMER WRITES IN REGARDS TO PRESSURE BOOMING SENSATION WHILE DRIVING VEHICLE. *LD *TR

ENGINE SHUTS OFF, STEERING ASSIST DISAPPEARS AND STEERING WHEEL IS JERKED OUT OF MY HAND, STABILITRAK WARNINGS ON DASH, HVAC SCREEN GOES BLANK, CHIMES START GOING OFF. THIS OCCURRED AS I WAS PULLING INTO A PARKING LOT AND I ALMOST HIT ANOTHER CAR. THE VEHICLE WAS MOVING AT NO MORE THAN 10MPH.

ENGINE SHUTS OFF, STEERING ASSIST DISAPPEARS AND STEERING WHEEL IS JERKED OUT OF MY HAND, STABILITRAK WARNINGS ON DASH, HVAC SCREEN GOES BLANK, CHIMES START GOING OFF. THIS OCCURRED AS I WAS PULLING INTO A PARKING LOT AND I ALMOST HIT ANOTHER CAR. THE VEHICLE WAS MOVING AT NO MORE THAN 10MPH.

TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE AT A TRAFFIC LIGHT OR STOP SIGN WITH THE BRAKE PEDAL ENGAGED, THE VEHICLE WOULD SHAKE AND IDLE HIGHLY. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO DICK NORRIS BUICK GMC CLEARWATER (18200 US HWY 19 NORTH, CLEARWATER, FL, (727-536-1967) AND THE MOTOR MOUNTS WERE REPLACED THREE TIMES, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES AND THE MOTOR MOUNTS WERE ADJUSTED AND THE TRANSMISSION MOUNTS WERE REPLACED; HOWEVER, THE VEHICLE CONTINUED TO IDLE HIGHLY AND SHAKE WHILE STOPPED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *TT

TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE AT A TRAFFIC LIGHT OR STOP SIGN WITH THE BRAKE PEDAL ENGAGED, THE VEHICLE WOULD SHAKE AND IDLE HIGHLY. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO DICK NORRIS BUICK GMC CLEARWATER (18200 US HWY 19 NORTH, CLEARWATER, FL, (727-536-1967) AND THE MOTOR MOUNTS WERE REPLACED THREE TIMES, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES AND THE MOTOR MOUNTS WERE ADJUSTED AND THE TRANSMISSION MOUNTS WERE REPLACED; HOWEVER, THE VEHICLE CONTINUED TO IDLE HIGHLY AND SHAKE WHILE STOPPED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *TT

2015 GMC YUKON - REPLACED THE BAD CONDENSER! VERY COSTLY, PART WAS ON BACKORDER FOR 2 MONTHS SO OBVIOUSLY THERE ARE A LARGE AMOUNT OF OTHERS HAVING THE SAME ISSUES. THIS IS CONSIDERED SAFETY ISSUES DUE TO THE HEAT IN THE SOUTH AND WE PAID $65,000 FOR A VEHICLE WHICH 2 YEARS LATER NOW HAS A BAD CONDENSER - AN ADDITIONAL $1,000. I'M DONE WITH GMC. I FEEL LIKE WE HAVE BEEN TREATED POORLY AND THIS PART SHOULD BE RECALLED IMMEDIATELY. YOU ARE A BILLION DOLLAR INDUSTRY, IF YOU WANT TO KEEP PEOPLE COMING BACK YOU MAKE IT RIGHT WITH YOUR CUSTOMERS. I WANT TO BE REIMBURSED FOR MY ENTIRE BILL I'M ABOUT TO PAY. I AM SO DISAPPOINTED, I HAVE ALWAYS ALWAYS BEEN A GMC/CHEVROLET PERSON BUT THIS HAS TRULY MADE ME SICK TO KNOW THAT MY FAMILY FORKED OUT $1,000 FOR YOUR MISTAKE! COME ON IT'S A $65,000 VEHICLE...VERY VERY VERY ANGRY. PLEASE FEEL FREE TO CONTACT ME REGARDING OUR BILL AND HOW YOU WILL ATTEMPT TO PROVIDE AMAZING CUSTOMER SERVICE TO MAKE THIS RIGHT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2015 GMC YUKON - REPLACED THE BAD CONDENSER! VERY COSTLY, PART WAS ON BACKORDER FOR 2 MONTHS SO OBVIOUSLY THERE ARE A LARGE AMOUNT OF OTHERS HAVING THE SAME ISSUES. THIS IS CONSIDERED SAFETY ISSUES DUE TO THE HEAT IN THE SOUTH AND WE PAID $65,000 FOR A VEHICLE WHICH 2 YEARS LATER NOW HAS A BAD CONDENSER - AN ADDITIONAL $1,000. I'M DONE WITH GMC. I FEEL LIKE WE HAVE BEEN TREATED POORLY AND THIS PART SHOULD BE RECALLED IMMEDIATELY. YOU ARE A BILLION DOLLAR INDUSTRY, IF YOU WANT TO KEEP PEOPLE COMING BACK YOU MAKE IT RIGHT WITH YOUR CUSTOMERS. I WANT TO BE REIMBURSED FOR MY ENTIRE BILL I'M ABOUT TO PAY. I AM SO DISAPPOINTED, I HAVE ALWAYS ALWAYS BEEN A GMC/CHEVROLET PERSON BUT THIS HAS TRULY MADE ME SICK TO KNOW THAT MY FAMILY FORKED OUT $1,000 FOR YOUR MISTAKE! COME ON IT'S A $65,000 VEHICLE...VERY VERY VERY ANGRY. PLEASE FEEL FREE TO CONTACT ME REGARDING OUR BILL AND HOW YOU WILL ATTEMPT TO PROVIDE AMAZING CUSTOMER SERVICE TO MAKE THIS RIGHT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OUR 2015 YUKON XL DENALI HAS BEEN IN FOR REPAIR SERVICE FOR 41 DAYS SINCE PURCHASED NEW 3/23/15. THE CAR HAS STALLED WHILE IN MOTION WITH MY WIFE AND THREE DAUGHTERS IN THE VEHICLE TWICE AND BEEN UNRESPONSIVE TO THROTTLE INPUT 3 ADDITIONAL TIMES. THE STALL OCCURRED ONCE WHILE TURNING LEFT ACROSS TRAFFIC AND ANOTHER TIME WHILE TURNING RIGHT AND MERGING WITH TRAFFIC! THE PROBLEM IS INTERMITTENT AND GMC HAS NEVER BEEN ABLE TO REPLICATE IT. THEY HAVE GIVEN US THE SHOULDER SHRUG, "I DON'T KNOW WHAT TO TELL YOU, WE CAN'T REPLICATE IT" LINE, SO HERE ARE YOUR KEYS. NO WARNING INDICATORS, NO SIGNS IT MAY HAPPEN, AND NO WAY TO PULL UP THE ISSUE WITH THEIR DIAGNOSTICS...HUGE SAFETY CONCERN AND EACH TIME THEY HAVE HANDED US THE KEYS BACK AFTER 7 DAYS (THEIR STANDARD ALLOTTED TIME TO HAVE A LOANER OUT) WITHOUT ANY PROACTIVE ESCALATION TO FIND ROOT CAUSE OR CONCERN FOR MY FAMILY'S SAFETY. THE LAST TIME WE TOOK IT IN, THEY HAD IT FOR 8 DAYS AND COULD NOT REPLICATE THE ISSUE. WE SIGNED OUR SERVICE PAPERWORK AND I ESCALATED TO THE SERVICE MANAGER BEFORE LEAVING. AFTER TELLING HIM WE WOULD BE PURSUING BUYBACK, HE MIRACULOUSLY HAD AN IDEA IT MAY BE RELATED TO A WIRING HARNESS ISSUE. THIS WAS BASED OFF HIS EXPERIENCE WITH A SIERRA PICKUP (5.3L, NOT OUR 6.2L) THAT HAD SIMILAR BEHAVIOR. WE LEFT THE VEHICLE AND, WOULDN'T YOU KNOW IT, THEY REPLACED A WIRE AND "HAVE REASONABLE CONFIDENCE" IT RESOLVED THE ISSUE. TWO WEEKS LATER, IT'S BACK IN THE SHOP FOR KEY FOB NOT DETECTED (AFTER ALREADY DRIVING). TRUCK IS IN GEAR AND YOU CANNOT MOVE...ANOTHER HUGE SAFETY CONCERN. IT'S A DUD. WE HAVE ALSO HAD TO HAVE ALL 8 INJECTORS REPLACED DUE TO ROUGH IDLING AND THE STEERING GEAR REPLACED FROM FAULTY MANUFACTURING THAT CREATES A CLICKING WHILE TURNING THE WHEEL, THE CAR IS AT THE DEALER AND WE WILL NOT BE TAKING IT BACK. WE ARE GOING THROUGH THE OFFICAL BUY-BACK PROCESS WITH GMC.

OUR 2015 YUKON XL DENALI HAS BEEN IN FOR REPAIR SERVICE FOR 41 DAYS SINCE PURCHASED NEW 3/23/15. THE CAR HAS STALLED WHILE IN MOTION WITH MY WIFE AND THREE DAUGHTERS IN THE VEHICLE TWICE AND BEEN UNRESPONSIVE TO THROTTLE INPUT 3 ADDITIONAL TIMES. THE STALL OCCURRED ONCE WHILE TURNING LEFT ACROSS TRAFFIC AND ANOTHER TIME WHILE TURNING RIGHT AND MERGING WITH TRAFFIC! THE PROBLEM IS INTERMITTENT AND GMC HAS NEVER BEEN ABLE TO REPLICATE IT. THEY HAVE GIVEN US THE SHOULDER SHRUG, "I DON'T KNOW WHAT TO TELL YOU, WE CAN'T REPLICATE IT" LINE, SO HERE ARE YOUR KEYS. NO WARNING INDICATORS, NO SIGNS IT MAY HAPPEN, AND NO WAY TO PULL UP THE ISSUE WITH THEIR DIAGNOSTICS...HUGE SAFETY CONCERN AND EACH TIME THEY HAVE HANDED US THE KEYS BACK AFTER 7 DAYS (THEIR STANDARD ALLOTTED TIME TO HAVE A LOANER OUT) WITHOUT ANY PROACTIVE ESCALATION TO FIND ROOT CAUSE OR CONCERN FOR MY FAMILY'S SAFETY. THE LAST TIME WE TOOK IT IN, THEY HAD IT FOR 8 DAYS AND COULD NOT REPLICATE THE ISSUE. WE SIGNED OUR SERVICE PAPERWORK AND I ESCALATED TO THE SERVICE MANAGER BEFORE LEAVING. AFTER TELLING HIM WE WOULD BE PURSUING BUYBACK, HE MIRACULOUSLY HAD AN IDEA IT MAY BE RELATED TO A WIRING HARNESS ISSUE. THIS WAS BASED OFF HIS EXPERIENCE WITH A SIERRA PICKUP (5.3L, NOT OUR 6.2L) THAT HAD SIMILAR BEHAVIOR. WE LEFT THE VEHICLE AND, WOULDN'T YOU KNOW IT, THEY REPLACED A WIRE AND "HAVE REASONABLE CONFIDENCE" IT RESOLVED THE ISSUE. TWO WEEKS LATER, IT'S BACK IN THE SHOP FOR KEY FOB NOT DETECTED (AFTER ALREADY DRIVING). TRUCK IS IN GEAR AND YOU CANNOT MOVE...ANOTHER HUGE SAFETY CONCERN. IT'S A DUD. WE HAVE ALSO HAD TO HAVE ALL 8 INJECTORS REPLACED DUE TO ROUGH IDLING AND THE STEERING GEAR REPLACED FROM FAULTY MANUFACTURING THAT CREATES A CLICKING WHILE TURNING THE WHEEL, THE CAR IS AT THE DEALER AND WE WILL NOT BE TAKING IT BACK. WE ARE GOING THROUGH THE OFFICAL BUY-BACK PROCESS WITH GMC.

OUR VEHICLE HAS A SIGNIFICANT VIBRATION IN V4 MODE WHEN TRAVELING BETWEEN 45-65 MPH AND ABOVE. THE VIBRATION IS ALSO ACCOMPANIED BY INCREASED CABIN PRESSURE. THESE ISSUES ARE CAUSING HEADACHES, NAUSEA, DIZZINESS, AND ARE FURTHER EXACERBATING MY WIFE'S MULTIPLE SCLEROSIS. WE ALSO HAVE A POPPING SOUND COMING FROM THE REAR OF THE VEHICLE'S SUSPENSION WHEN TURNING THAT MAKES US FEEL UNSAFE. THE VIBRATION STARTED RIGHT AFTER WE TOOK DELIVERY OF THE CAR AND HAS ONLY GOTTEN WORSE. WE BOUGHT THE CAR IN APRIL 2015 AND THE ISSUE CONTINUES UNFIXED TO THIS DAY. THE POPPING NOISE STARTED ABOUT 3-4 WEEKS AGO AND IT SOUNDS LIKE A SUSPENSION COMPONENT. OUR AC RECIRCULATING FEATURE ALSO DOES NOT WORK AND IT ALLOWS HARMFUL EXHAUST SMOKE IN.

OUR VEHICLE HAS A SIGNIFICANT VIBRATION IN V4 MODE WHEN TRAVELING BETWEEN 45-65 MPH AND ABOVE. THE VIBRATION IS ALSO ACCOMPANIED BY INCREASED CABIN PRESSURE. THESE ISSUES ARE CAUSING HEADACHES, NAUSEA, DIZZINESS, AND ARE FURTHER EXACERBATING MY WIFE'S MULTIPLE SCLEROSIS. WE ALSO HAVE A POPPING SOUND COMING FROM THE REAR OF THE VEHICLE'S SUSPENSION WHEN TURNING THAT MAKES US FEEL UNSAFE. THE VIBRATION STARTED RIGHT AFTER WE TOOK DELIVERY OF THE CAR AND HAS ONLY GOTTEN WORSE. WE BOUGHT THE CAR IN APRIL 2015 AND THE ISSUE CONTINUES UNFIXED TO THIS DAY. THE POPPING NOISE STARTED ABOUT 3-4 WEEKS AGO AND IT SOUNDS LIKE A SUSPENSION COMPONENT. OUR AC RECIRCULATING FEATURE ALSO DOES NOT WORK AND IT ALLOWS HARMFUL EXHAUST SMOKE IN.

I AM WRITING TO NOTIFY YOU ABOUT A PROBLEM WITH THE TRANSMISSION IN 2015 GMC YUKON XL. GM IS AWARE OF A PROBLEM. THEY ISSUED AN INTERNAL NOTICE TO DEALERS IN FEBRUARY 2016. HOWEVER, THEY HAVE NOT NOTIFIED TO OWNERS IN THE FORM OF A RECALL. ON SEVERAL OCCASIONS, MY VEHICLE JUMPED FORWARD, WHILE DRIVING IN THE CITY, WHEN IT WAS STOPPED, IN DRIVE, WITH BRAKE ENGAGED. I REPORTED TRANSMISSION PROBLEMS TO MY LOCAL DEALER BUT THEY REPEATEDLY IGNORED MY CONCERNS. THEY KEPT GIVING EXCUSES THAT DIDN'T MAKE SENSE. I FINALLY PRESSED ON, REFUSED TO TAKE MY VEHICLE BACK AND REPORTED THE PROBLEM TO SEVERAL EXECUTIVES. THE PROBLEM WAS FINALLY DIAGNOSED UNDER DIFFERENT CONDITIONS AS STATED IN THE FIRST INTERNAL DOCUMENT IN MARCH 2016. THERE WAS A PROBLEM WITH THE TRANSMISSION. THEY FINALLY REPLACED THE TRANSMISSION FOR "ONE THAT DIDN'T HAVE A PROBLEM". GM ADMITTED THERE ARE PROBLEMS WITH TRANSMISSIONS AND THE PROBLEM HAS BEEN CORRECTED IN NEWER VEHICLES. THEY HAVE YET TO ISSUE A NOTICE TO CURRENT OWNERS THAT THEIR VEHICLES ARE AT RISK. I OWNED A 2015 GMC YUKON XL BUT CHOSE TO SELL IT OVER SAFETY CONCERNS AND LACK OF APPROPRIATE RESPONSE FROM GM CORPORATE. WITH 2 YOUNG CHILDREN, I SPEND A LOT OF TIME AROUND SCHOOLS (LIKE MOST OWNERS OF LARGE GM VEHICLES). I COULD HAVE INJURED OR KILLED SOMEONE. I FEEL IT IS MY OBLIGATION TO BRING THIS SITUATION TO YOUR ATTENTION. IF YOU INTERVENE, YOU CAN HELP TO AVOID ANY INJURIES IN THE FUTURE. IT IS CLEAR THAT GM WILL NOT VOLUNTARILY PROTECT THE PUBLIC.

I AM WRITING TO NOTIFY YOU ABOUT A PROBLEM WITH THE TRANSMISSION IN 2015 GMC YUKON XL. GM IS AWARE OF A PROBLEM. THEY ISSUED AN INTERNAL NOTICE TO DEALERS IN FEBRUARY 2016. HOWEVER, THEY HAVE NOT NOTIFIED TO OWNERS IN THE FORM OF A RECALL. ON SEVERAL OCCASIONS, MY VEHICLE JUMPED FORWARD, WHILE DRIVING IN THE CITY, WHEN IT WAS STOPPED, IN DRIVE, WITH BRAKE ENGAGED. I REPORTED TRANSMISSION PROBLEMS TO MY LOCAL DEALER BUT THEY REPEATEDLY IGNORED MY CONCERNS. THEY KEPT GIVING EXCUSES THAT DIDN'T MAKE SENSE. I FINALLY PRESSED ON, REFUSED TO TAKE MY VEHICLE BACK AND REPORTED THE PROBLEM TO SEVERAL EXECUTIVES. THE PROBLEM WAS FINALLY DIAGNOSED UNDER DIFFERENT CONDITIONS AS STATED IN THE FIRST INTERNAL DOCUMENT IN MARCH 2016. THERE WAS A PROBLEM WITH THE TRANSMISSION. THEY FINALLY REPLACED THE TRANSMISSION FOR "ONE THAT DIDN'T HAVE A PROBLEM". GM ADMITTED THERE ARE PROBLEMS WITH TRANSMISSIONS AND THE PROBLEM HAS BEEN CORRECTED IN NEWER VEHICLES. THEY HAVE YET TO ISSUE A NOTICE TO CURRENT OWNERS THAT THEIR VEHICLES ARE AT RISK. I OWNED A 2015 GMC YUKON XL BUT CHOSE TO SELL IT OVER SAFETY CONCERNS AND LACK OF APPROPRIATE RESPONSE FROM GM CORPORATE. WITH 2 YOUNG CHILDREN, I SPEND A LOT OF TIME AROUND SCHOOLS (LIKE MOST OWNERS OF LARGE GM VEHICLES). I COULD HAVE INJURED OR KILLED SOMEONE. I FEEL IT IS MY OBLIGATION TO BRING THIS SITUATION TO YOUR ATTENTION. IF YOU INTERVENE, YOU CAN HELP TO AVOID ANY INJURIES IN THE FUTURE. IT IS CLEAR THAT GM WILL NOT VOLUNTARILY PROTECT THE PUBLIC.

WHEN THE CAR IS AT IDLE IN DRIVE IT BECOMES VERY ROUGH (FLUCTUATES UP AND DOWN). THIS HAPPENS ON AND OFF AND I HAVE NO CHECK ENGINE LIGHT ON. SOMETIMES THE CAR EVEN FEELS LIKE IT IS GOING TO STALL OUT. I HAVE HAD IT INTO THE DEALER AND THEY ADMITTED THEY FEEL IT AS WELL. THEY TRIED ADJUSTING THE MOTOR MOUNTS AND THAT DID NOT DO IT. AFTER HAVING IN THE DEALER FOR SEVERAL DAYS THEY CALLED ME AND SAID THEY CAN'T FIND THE ISSUE. THEY TOLD ME THEY WENT INTO ANOTHER 2015 GMC YUKON SLE AND STARTED FEELING THE SAME ISSUE. IT WAS STATED TO ME I MIGHT HAVE TO WAIT FOR MORE COMPLAINTS ON THE VEHICLE TO GET TO THE ROOT OF THE ISSUE. IT CONTINUES TO IDLE ROUGHLY AND I WANT TO GET THIS RESOLVED.

WHEN THE CAR IS AT IDLE IN DRIVE IT BECOMES VERY ROUGH (FLUCTUATES UP AND DOWN). THIS HAPPENS ON AND OFF AND I HAVE NO CHECK ENGINE LIGHT ON. SOMETIMES THE CAR EVEN FEELS LIKE IT IS GOING TO STALL OUT. I HAVE HAD IT INTO THE DEALER AND THEY ADMITTED THEY FEEL IT AS WELL. THEY TRIED ADJUSTING THE MOTOR MOUNTS AND THAT DID NOT DO IT. AFTER HAVING IN THE DEALER FOR SEVERAL DAYS THEY CALLED ME AND SAID THEY CAN'T FIND THE ISSUE. THEY TOLD ME THEY WENT INTO ANOTHER 2015 GMC YUKON SLE AND STARTED FEELING THE SAME ISSUE. IT WAS STATED TO ME I MIGHT HAVE TO WAIT FOR MORE COMPLAINTS ON THE VEHICLE TO GET TO THE ROOT OF THE ISSUE. IT CONTINUES TO IDLE ROUGHLY AND I WANT TO GET THIS RESOLVED.

I HAVE A 2015 YUKON DENALI AND I WAS DRIVING 65 ON THE HIGHWAY AND THE ENGINE SHUT DOWN COMPLETELY. A WARNING MESSAGE SAID ENGINE POWER FAILURE. I HAD 4 CARS AND AN 18 WHEELER BEHIND ME AT THE TIME. I MANAGED TO PUT THE VEHICLE IN NEUTRAL AND COAST TO THE SIDE OF THE ROAD ONTO A MEDIAN. IT WAS TOWED TO THE DEALERSHIP WHERE THEY STARTED TRYING SAY IT MIGHT HAVE BEEN BAD GAS. THEN I WAS TOLD I CRACKED VALVE AND THEY ALREADY HAD ONE OTHER JUST LIKE THIS, THEN 1 DAY LATER AFTER A TECH LEVEL 2 AND A SHOP FORUM LOOKED AT IT, AND A CONVERSATION WITH A GM PAC REP, GM APPROVED A COMPLETE ENGINE REPLACEMENT! I WAS SHOCKED. I'VE HAD THE SAME 4-WHEEL DRIVE ISSUES EVERYONE ELSE HAS. I'VE ALSO HAD A/C PROBLEMS, STEER WHEEL POPPING NOISES, SUNROOF LOUD WIND NOISES. MY SEAT SHIFTS WHEN I DRIVE IT. THE A/C SEATS DON'T COOL PROPERLY, WHICH I FOUND OUT WHEN THEY PUT ME IN A LOANER YUKON THAT WORKED FINE. THE SPEEDOMETER GAUGE ALSO DIDN'T WORK FOR 2 DAYS, WHICH I HAVE A PICTURE OF AND RECEIVED A WARNING TICKET FOR WHEN I WAS PULLED OVER BY AN OFFICER NOT KNOWING WHAT SPEED I WAS GOING. I PASSENGER STEP GUARD DOESN'T ALWAYS RETRACT PROPERLY. MY UNIT WAS PURCHASE MAY 2014 AND WAS ONE OF THE FIRST 4 X 4 UNITS THAT WAS PRODUCED AND HAS HAD CONSTANT PROBLEMS. GM KEEPS DENYING A BUYBACK, THEN NO TRADE ASSISTANCE, THEN NOW HAS OFFERED AN EXTENDED WARRANTY. THIS PARTICULAR VEHICLE I HAVE IS NOT SAFE FOR MY FAMILY TO BE RIDING IN. I CAN'T TRADE IT IN OR SELL IT TO ANYONE ELSE KNOWING THE PROBLEMS IT HAS. THE DEALER WON'T EVEN TAKE IT BECAUSE THEY KNOW THE PROBLEM THAT THEY ARE DEALING WITH. *TR

I HAVE A 2015 YUKON DENALI AND I WAS DRIVING 65 ON THE HIGHWAY AND THE ENGINE SHUT DOWN COMPLETELY. A WARNING MESSAGE SAID ENGINE POWER FAILURE. I HAD 4 CARS AND AN 18 WHEELER BEHIND ME AT THE TIME. I MANAGED TO PUT THE VEHICLE IN NEUTRAL AND COAST TO THE SIDE OF THE ROAD ONTO A MEDIAN. IT WAS TOWED TO THE DEALERSHIP WHERE THEY STARTED TRYING SAY IT MIGHT HAVE BEEN BAD GAS. THEN I WAS TOLD I CRACKED VALVE AND THEY ALREADY HAD ONE OTHER JUST LIKE THIS, THEN 1 DAY LATER AFTER A TECH LEVEL 2 AND A SHOP FORUM LOOKED AT IT, AND A CONVERSATION WITH A GM PAC REP, GM APPROVED A COMPLETE ENGINE REPLACEMENT! I WAS SHOCKED. I'VE HAD THE SAME 4-WHEEL DRIVE ISSUES EVERYONE ELSE HAS. I'VE ALSO HAD A/C PROBLEMS, STEER WHEEL POPPING NOISES, SUNROOF LOUD WIND NOISES. MY SEAT SHIFTS WHEN I DRIVE IT. THE A/C SEATS DON'T COOL PROPERLY, WHICH I FOUND OUT WHEN THEY PUT ME IN A LOANER YUKON THAT WORKED FINE. THE SPEEDOMETER GAUGE ALSO DIDN'T WORK FOR 2 DAYS, WHICH I HAVE A PICTURE OF AND RECEIVED A WARNING TICKET FOR WHEN I WAS PULLED OVER BY AN OFFICER NOT KNOWING WHAT SPEED I WAS GOING. I PASSENGER STEP GUARD DOESN'T ALWAYS RETRACT PROPERLY. MY UNIT WAS PURCHASE MAY 2014 AND WAS ONE OF THE FIRST 4 X 4 UNITS THAT WAS PRODUCED AND HAS HAD CONSTANT PROBLEMS. GM KEEPS DENYING A BUYBACK, THEN NO TRADE ASSISTANCE, THEN NOW HAS OFFERED AN EXTENDED WARRANTY. THIS PARTICULAR VEHICLE I HAVE IS NOT SAFE FOR MY FAMILY TO BE RIDING IN. I CAN'T TRADE IT IN OR SELL IT TO ANYONE ELSE KNOWING THE PROBLEMS IT HAS. THE DEALER WON'T EVEN TAKE IT BECAUSE THEY KNOW THE PROBLEM THAT THEY ARE DEALING WITH. *TR