2021 GMC YUKON Engine And Engine Cooling Problems

See attached document for complaint. On [XXX], I purchased a certified pre-owned 2021 GMC Yukon Denali for $85,481.76. Since then, I've had multiple service appointments prompted by dashboard alerts, OnStar reports, and noticeable engine hesitation and knocking noises while driving. The attached invoices reflect services I paid for based on dealership recommendations to address these issues. Unfortunately, this experience has been convoluted and stressful. I've received conflicting information from GM representatives at 1-866-467-9700 and various dealerships. In fact, several dealerships have expressed strong concerns about the qualifications of the hotline staff to provide accurate guidance regarding the recall. Despite the time, energy, and financial resources I've invested, I remain a loyal GM customer and proud owner of a 2017 Chevrolet Colorado, 2022 Cadillac XT6, 2022 Buick Encore GX, and the affected Yukon Denali. Considering the circumstances and the unresolved issues surrounding this recall, I respectfully request financial compensation close to the original bill of sale amount of $85,481.76. I believe this would be a fair and appropriate gesture given the extent of the stress, inconvenience and cost I've incurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 GMC Yukon. The contact stated while driving at an undisclosed speed, there was an unusual rumbling sound coming from the engine. In addition, the contact noticed that whenever the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The contact stated that the failure had been ongoing for approximately one year or more. In addition, the contact stated that the failure was persistent and had occurred approximately ten times. There were no warning lights illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The contact later received notification: NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2021 GMC Yukon. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. Prior to the failure, the contact had received a postcard about a potential engine failure linked to the vehicle; however, the contact disregarded the notice. Due to the failure, the contact had the vehicle towed to the dealer. The dealer performed a diagnostic test and discovered metal shavings at the bottom of the engine oil pan. The dealer diagnosed the vehicle with engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling) and linked the failure to the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle remained in the possession of the dealer because parts to repair the vehicle were on backorder. The vehicle was not repaired. The failure mileage was approximately 93,000.

Mileage: 93,000

The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact called the local dealer, who was unable to assist due to the parts not being available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.

The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts for the recall repair were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 GMC Yukon. The contact stated that while accelerating, the vehicle jumped and hesitated while accelerating until the vehicle exceeded 20 - 25 MPH. The contact stated that at 1,500-2500 RPM, the failure recurred. There were no warning lights illuminated. The contact stated that while looking online, the contact discovered information about NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling) with a similar failure. The dealer was contacted, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). An appointment was scheduled for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); because the manufacturing date was 3 months after the date for the vehicles listed under the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 75,000.

Mileage: 75,000

The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 GMC Yukon. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine. There was no warning light illuminated. The following day, the contact's wife dropped the vehicle off at a dealer for a diagnostic test to be performed. Several days later, the contact was informed that the lower bearing in the crankshaft had failed, and the engine needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); and linked the failure to the recall. The dealer and the manufacturer were notified of the recall, and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired and remained with the dealer. The failure mileage was 124,296.

Mileage: 124,296

The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, where it was confirmed that the failure was the result of an unrepaired recall. The contact was informed that the parts were not yet available. The contact had received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

Mileage: 81,000

The contact owns a 2021 GMC Yukon. The contact stated that while attempting to start the vehicle, the vehicle started, and then the engine seized. The contact stated that the gear shifter failed to shift into the intended gear. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000.

Mileage: 31,000

The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See attached document for complaint.

The contact owns a 2021 GMC Yukon. The contact stated while driving 40 MPH, the vehicle unexpectedly stopped, and the engine seized. The contact stated that there was not enough power from the engine to drive the vehicle to the shoulder of the road. No warning light was illuminated. While attempting to restart the vehicle, the vehicle failed to restart. In addition, the contact stated that his family were occupants of the vehicle during the failure. The contact stated that it was a frightening event for his family. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 89,000. VIN tool confirms parts not available.

Mileage: 89,000

The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment before the vehicle lost motive power. The check engine warning light was illuminated. The contact pulled over to the shoulder of the roadway, where the failure persisted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who determined that the engine was extremely low on oil even after a recent oil change but was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 GMC Yukon. The contact stated while driving 68 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the shoulder of the road. The vehicle failed to restart and was pushed into a parking lot, where a mobile mechanic determined that the battery and the starter needed to be replaced. The parts were replaced; however, the failure persisted. The mechanic determined that the engine had seized. The vehicle was towed to Pruneda Auto Mechanic, where it was diagnosed that the engine had seized and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.

The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was towed to the dealer, who determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 101,000.

Mileage: 101,000

The contact owns a 2021 GMC Yukon. The contact stated that there was an abnormal sound coming from the vehicle. While the contact’s wife was driving at undisclosed speeds, the vehicle stalled. The driver was able to coast off the roadway. The vehicle was taken to the local dealer, where it was diagnosed that the camshaft needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was slow to start. The contact stated that after refueling the vehicle, the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed that there was an oil pump failure. The vehicle was repaired, but the failure persisted. The contact stated that the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed that the engine needed to be rebuilt. The vehicle was repaired, but the failure recurred. The contact stated that the rod bearing had failed, and the engine seized. There was no warranty on the vehicle. The vehicle was repaired, but there was an issue with the payment. The manufacturer was contacted, and informed the contact that the dealer was in charge of the process. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s partner was driving approximately 45 MPH, the vehicle started making a rattling sound coming from the front end of the vehicle. The driver pulled over to the side of the road and waited before restarting the vehicle. The contact stated that a quarter mile later, while idling at a stop, the vehicle suddenly lost power. There were no warning lights illuminated. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 138,000.

Mileage: 138,000

The contact owns a 2021 GMC Yukon. The contact stated that the service suspension and low oil warning lights were illuminated. The contact stated that the engine oil had leaked out of the vehicle. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

Mileage: 83,000

The contact owns a 2021 GMC Yukon. The contact stated that upon his wife attempting to start the vehicle, the vehicle failed to start as intended. The contact's wife stated that she had previously heard an abnormal rattling sound coming from the engine compartment in the days prior to the failure. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that there had been a partial engine rebuild performed on the vehicle several months prior to the failure. The manufacturer was not notified of the failure. The failure mileage was 140,000.

Mileage: 140,000

The contact owns a 2021 GMC Yukon. The contact stated while driving approximately 60 MPH and depressing the accelerator pedal, the vehicle started shaking and shuddering. There was an ESC service warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that the right lifter and the camshaft were damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2021 GMC Yukon. The contact stated that while driving approximately 30 MPH and accelerating to approximately 40 MPH, another vehicle suddenly pulled in front causing the contact to apply the brakes. While attempting to apply the brakes, the brake pedal went to the floor. The traction control, ABS, ECF, and check engine warning lights were illuminated. The contact then pulled over to the side of the road where the vehicle eventually coasted to a stop. The contact drove the vehicle slowly to the residence. The contact had the vehicle towed to the dealer who diagnosed that the brake master cylinder and ECF needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 24,000.

Mileage: 24,000