Problem Breakdown

Compare to Other Years

Complaints

Showing 20 of 36
Sep 21, 2015 Child Seat

TL* THE CONTACT OWNS A 2009 GRACO 175166 (NAUTILUS) SAFETY SEAT, MANUFACTURED ON SEPTEMBER 29,2014. THE CONTACT STATED THAT THE HARNESS DETACHED. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.

Sep 21, 2015 Child Seat

TL* THE CONTACT OWNS A 2009 GRACO 175166 (NAUTILUS) SAFETY SEAT, MANUFACTURED ON SEPTEMBER 29,2014. THE CONTACT STATED THAT THE HARNESS DETACHED. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.

Jul 31, 2014 Child Seat

TL* THE CONTACT OWNS A GRACO SAFETY SEAT, MODEL NAME: NAUTILUS, MODEL NUMBER: 1781859, AND MANUFACTURED ON JANUARY 12, 2011. THE CONTACT STATED THAT THE BUCKLE FOR THE CHILD SAFETY SEAT WAS DIFFICULT TO RELEASE WHEN ATTEMPTING TO REMOVE THE CHILD FROM THE SEAT. THE CONTACT RECEIVED A NOTIFICATION OF...

Jul 31, 2014 Child Seat

TL* THE CONTACT OWNS A GRACO SAFETY SEAT, MODEL NAME: NAUTILUS, MODEL NUMBER: 1781859, AND MANUFACTURED ON JANUARY 12, 2011. THE CONTACT STATED THAT THE BUCKLE FOR THE CHILD SAFETY SEAT WAS DIFFICULT TO RELEASE WHEN ATTEMPTING TO REMOVE THE CHILD FROM THE SEAT. THE CONTACT RECEIVED A NOTIFICATION OF...

Mar 28, 2014 Child Seat

I CONTACTED GRACO IN FEBRUARY 2014 REGARDING THEIR RECALL OF CAR SEATS. ON FEBRUARY 14 I RECEIVED AN EMAIL FROM GRACO SAYING THEY WOULD BE SENDING OUT A REPLACEMENT BUCKLE KIT "PROMPTLY." I FOLLOWED UP WITH A PHONE CALL AFTER A MONTH AND WAS ASSURED THE BUCKLE REPLACEMENT WOULD BE SENT PROMPTLY. ...

Mar 28, 2014 Child Seat

I CONTACTED GRACO IN FEBRUARY 2014 REGARDING THEIR RECALL OF CAR SEATS. ON FEBRUARY 14 I RECEIVED AN EMAIL FROM GRACO SAYING THEY WOULD BE SENDING OUT A REPLACEMENT BUCKLE KIT "PROMPTLY." I FOLLOWED UP WITH A PHONE CALL AFTER A MONTH AND WAS ASSURED THE BUCKLE REPLACEMENT WOULD BE SENT PROMPTLY. ...

Jan 17, 2013 Child Seat

TL* THE CONTACT OWNS A GRACO NAUTILUS CHILD SEAT, MANUFACTURED MARCH 26, 2009. THE CONTACT STATED THAT THE HARNESS BUCKLE WAS DIFFICULT TO UNLOCK. THE CONTACT WOULD HAVE TO USE EXTREME EFFORT IN UNLOCKING THE BUCKLE. THE CHILD SEAT WAS NOT TAKEN TO A CHILD SAFETY TECHNICIAN FOR INSPECTION. THE CHILD...

Jan 17, 2013 Child Seat

TL* THE CONTACT OWNS A GRACO NAUTILUS CHILD SEAT, MANUFACTURED MARCH 26, 2009. THE CONTACT STATED THAT THE HARNESS BUCKLE WAS DIFFICULT TO UNLOCK. THE CONTACT WOULD HAVE TO USE EXTREME EFFORT IN UNLOCKING THE BUCKLE. THE CHILD SEAT WAS NOT TAKEN TO A CHILD SAFETY TECHNICIAN FOR INSPECTION. THE CHILD...

Oct 20, 2012 Child Seat

NAUTILUS CHILD CARSEAT BOUGHT 2011--VERY,VERY DIFFICULT TO OPEN CENTER BUTTON !!! I COMPLAINED AND CALLED GRACO AND ASKED FOR A NEW BELT --THE OLD BELT ON THE ONE BEFORE 2009 WORKED GREAT(WE HAVE 2 CAR SEATS)---THEY SAID" SORRY THEY ONLY MAKE THE NEW BELTS"!!!SHE SAID I COULD RETURN THE SEAT!!THAN...

Oct 20, 2012 Child Seat

NAUTILUS CHILD CARSEAT BOUGHT 2011--VERY,VERY DIFFICULT TO OPEN CENTER BUTTON !!! I COMPLAINED AND CALLED GRACO AND ASKED FOR A NEW BELT --THE OLD BELT ON THE ONE BEFORE 2009 WORKED GREAT(WE HAVE 2 CAR SEATS)---THEY SAID" SORRY THEY ONLY MAKE THE NEW BELTS"!!!SHE SAID I COULD RETURN THE SEAT!!THAN...

Sep 10, 2012 Child Seat

WE OWN 2 GRACO NAUTILUS CAR SEATS. MY 2 YEAR OLD DAUGHTER IS ABLE TO QUICKLY UNBUCKLE THE TOP LATCH OF THE CAR SEAT. I HAVE REPORTED THIS ISSUE TO GRACO. THEY SENT 2 EXACT SAME LATCHES, WHICH MY DAUGHTER CAN STILL UNBUCKLE. THEY TOLD ME TO RETURN THE CAR SEATS BUT I AM UNABLE TO DO THAT (ONE CAR...

Sep 10, 2012 Child Seat

WE OWN 2 GRACO NAUTILUS CAR SEATS. MY 2 YEAR OLD DAUGHTER IS ABLE TO QUICKLY UNBUCKLE THE TOP LATCH OF THE CAR SEAT. I HAVE REPORTED THIS ISSUE TO GRACO. THEY SENT 2 EXACT SAME LATCHES, WHICH MY DAUGHTER CAN STILL UNBUCKLE. THEY TOLD ME TO RETURN THE CAR SEATS BUT I AM UNABLE TO DO THAT (ONE CAR...

Sep 4, 2012 Child Seat

MODEL 1766778. PLEASE NOTE, THIS MODEL WAS NOT INCLUDED IN THE DROP-DOWN SELECTION. THE CROTCH BUCKLE ON MY CHILD CAR SEAT BECAME STUCK AND WOULD NOT DISENGAGE. HE WAS TRAPPED IN THE CAR SEAT UNTIL I WAS ABLE TO EXERT ENOUGH FORCE TO REMOVE HIM. THE AMOUNT OF FORCE NECESSARY TO RELEASE THE BUCKLE...

Sep 4, 2012 Child Seat

MODEL 1766778. PLEASE NOTE, THIS MODEL WAS NOT INCLUDED IN THE DROP-DOWN SELECTION. THE CROTCH BUCKLE ON MY CHILD CAR SEAT BECAME STUCK AND WOULD NOT DISENGAGE. HE WAS TRAPPED IN THE CAR SEAT UNTIL I WAS ABLE TO EXERT ENOUGH FORCE TO REMOVE HIM. THE AMOUNT OF FORCE NECESSARY TO RELEASE THE BUCKLE...

Apr 12, 2012 Child Seat

GRACO BECKETT CHILD SEAT THE LATCH THAT THE SHOULDER STRAPS HOOKS INTO GETS STUCK AND UNABLE TO FREE CHILD WHEN PUSHING BUTTON. I CARRY PLIERS IN THE CAR TO HELP GET IT UNSTUCK AND EVEN THAT IT IS HARD. IT OCCURS DAILY I CALLED THE COMPANY AND THEY SAID THAT THEY WILL SEND REPLACEMENT PARTS, IT HAS ...

Apr 12, 2012 Child Seat

GRACO BECKETT CHILD SEAT THE LATCH THAT THE SHOULDER STRAPS HOOKS INTO GETS STUCK AND UNABLE TO FREE CHILD WHEN PUSHING BUTTON. I CARRY PLIERS IN THE CAR TO HELP GET IT UNSTUCK AND EVEN THAT IT IS HARD. IT OCCURS DAILY I CALLED THE COMPANY AND THEY SAID THAT THEY WILL SEND REPLACEMENT PARTS, IT HAS ...

Jan 30, 2012 Child Seat

TL* THE CONTACT OWNS A GRACO NAUTILUS CHILD RESTRAINT, MODEL NUMBER: 1761306. THE CONTACT STATED THAT THE TWENTY-ONE MONTH OLD CHILD THAT WAS BEING RESTRAINED WAS ABLE TO UNLOCK THE HARNESS STRAPS FROM THE CHILD SEAT. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER IN REGARDS TO THE FAILURE. THE SE...

Jan 30, 2012 Child Seat

TL* THE CONTACT OWNS A GRACO NAUTILUS CHILD RESTRAINT, MODEL NUMBER: 1761306. THE CONTACT STATED THAT THE TWENTY-ONE MONTH OLD CHILD THAT WAS BEING RESTRAINED WAS ABLE TO UNLOCK THE HARNESS STRAPS FROM THE CHILD SEAT. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER IN REGARDS TO THE FAILURE. THE SE...

Aug 12, 2011 Child Seat

MY DAUGHTER RIDES IN A GRACO NAUTILIS CAR SEAT. RECENTLY SHE HAS GOTTEN HER FINGERS STUCK IN THE SCREW HOLES ON THE SIDES OF THE ARM REST. SHE IS 22 MONTHS OLD. SHE HAS BEEN ABLE TO GET HER INDEX FINGER IN THE HOLE UP TO HER FIRST KNUCKLE. AT WHICH TIME I HAVE TO PULL OVER WHEN I CAN DO IT SAFELY AN...

Aug 12, 2011 Child Seat

MY DAUGHTER RIDES IN A GRACO NAUTILIS CAR SEAT. RECENTLY SHE HAS GOTTEN HER FINGERS STUCK IN THE SCREW HOLES ON THE SIDES OF THE ARM REST. SHE IS 22 MONTHS OLD. SHE HAS BEEN ABLE TO GET HER INDEX FINGER IN THE HOLE UP TO HER FIRST KNUCKLE. AT WHICH TIME I HAVE TO PULL OVER WHEN I CAN DO IT SAFELY AN...

Jul 20, 2011 Child Seat

CPSC# I1130771A GRACO NAUTILUS (CAR SEAT) CONSUMER STATES THAT THE BUCKLES STICK AND CHILD WOULD HAVE A CHANCE OF BEING STUCK IF TRYING TO GET OUT. *LN THE CONSUMER ALSO STATED THE BUCKLES FREQUENTLY TWIST AND HAS BEEN AN ONGOING ISSUE. *JB

Jul 20, 2011 Child Seat

CPSC# I1130771A GRACO NAUTILUS (CAR SEAT) CONSUMER STATES THAT THE BUCKLES STICK AND CHILD WOULD HAVE A CHANCE OF BEING STUCK IF TRYING TO GET OUT. *LN THE CONSUMER ALSO STATED THE BUCKLES FREQUENTLY TWIST AND HAS BEEN AN ONGOING ISSUE. *JB

Jul 19, 2011 Child Seat

CROTCH BUCKLE ON MY GRACO NAUTILUS (MANF. DATE 03 2009) IS STICKING AND DIFFICULT TO RELEASE. *KB

Jul 19, 2011 Child Seat

CROTCH BUCKLE ON MY GRACO NAUTILUS (MANF. DATE 03 2009) IS STICKING AND DIFFICULT TO RELEASE. *KB

Feb 22, 2011 Child Seat

THE BUCKLE THAT INSERTS INTO THE CROTCH BUCKLE HAS CRACKED. A NEW ONE HAS BEEN ORDERED. *TR

Feb 22, 2011 Child Seat

THE BUCKLE THAT INSERTS INTO THE CROTCH BUCKLE HAS CRACKED. A NEW ONE HAS BEEN ORDERED. *TR

Jan 3, 2011 Child Seat

NO SPECIFIC EVENTS. WE SIMPLY REMOVED THE CUSHIONS AND PADS FROM THE GRACE NAUTILUS BOOSTER SEAT AND NOTICED THAT THE BELT WAS COMPLETELY FRAYED. THE RESTRAINING SYSTEM HARNESS (WHICH LOOK LIKE SEAT BELT MATERIAL) WAS FRAYED ALMOST COMPLETELY THROUGH. WE WOULD NEVER HAVE NOTICED IT HAD WE NOT REM...

Jan 3, 2011 Child Seat

NO SPECIFIC EVENTS. WE SIMPLY REMOVED THE CUSHIONS AND PADS FROM THE GRACE NAUTILUS BOOSTER SEAT AND NOTICED THAT THE BELT WAS COMPLETELY FRAYED. THE RESTRAINING SYSTEM HARNESS (WHICH LOOK LIKE SEAT BELT MATERIAL) WAS FRAYED ALMOST COMPLETELY THROUGH. WE WOULD NEVER HAVE NOTICED IT HAD WE NOT REM...

Nov 3, 2010 Child Seat

TL*THE CONTACT OWNS A GRACO NAUTILUS 1750166. WHILE REMOVING THE CHILD FROM THE SEAT HE NOTICED THAT THE CHILD'S HAIR WAS ENTANGLED IN THE HOOKS THAT WERE BUILT INTO THE CHILD SEAT. THE HOOKS WERE BUILT INTO THE SEAT POSITIONED BEHIND THE CHILD'S HEAD. THE MANUFACTURER WAS NEVER NOTIFIED OF THE FAIL...

Nov 3, 2010 Child Seat

TL*THE CONTACT OWNS A GRACO NAUTILUS 1750166. WHILE REMOVING THE CHILD FROM THE SEAT HE NOTICED THAT THE CHILD'S HAIR WAS ENTANGLED IN THE HOOKS THAT WERE BUILT INTO THE CHILD SEAT. THE HOOKS WERE BUILT INTO THE SEAT POSITIONED BEHIND THE CHILD'S HEAD. THE MANUFACTURER WAS NEVER NOTIFIED OF THE FAIL...

Nov 1, 2010 Child Seat

TL*THE CONTACT OWNS A GRACO, MODEL 1756293 NAUTILUS 3-1, MANUFACTURED DATE 02-12-10 (NA). THE CONTACT STATED THE SEAT WAS PURCHASED IN AUGUST 2010. THE CONTACT STATED THAT THE LATCH PLATE PLASTIC COVER HAS CRACKED AND IT PINCHES WHEN SECURING THE BUCKLE. THE MANUFACTURE HAD NOT BEEN NOTIFIED.

Nov 1, 2010 Child Seat

TL*THE CONTACT OWNS A GRACO, MODEL 1756293 NAUTILUS 3-1, MANUFACTURED DATE 02-12-10 (NA). THE CONTACT STATED THE SEAT WAS PURCHASED IN AUGUST 2010. THE CONTACT STATED THAT THE LATCH PLATE PLASTIC COVER HAS CRACKED AND IT PINCHES WHEN SECURING THE BUCKLE. THE MANUFACTURE HAD NOT BEEN NOTIFIED.

Oct 20, 2010 Child Seat

HAVING A PROBLEM WITH BUCKLES OF A CHILDS CAR SEAT. NAME GRACO-NAUTILUS JULIA MODEL # 1769849 MANUFACTURED 03/2010. THE BUCKLES ARE HARD TO UNBUCKLE BOTH THE TOP AND BOTTOM ONES ON THE BABY. HARD TO REMOVE BABY FROM SEAT IF THERE WAS A FIRE OR ACCIDENT. COST $179.00. CURRENTLY USING THE TOP BUCKLES ...

Oct 20, 2010 Child Seat

HAVING A PROBLEM WITH BUCKLES OF A CHILDS CAR SEAT. NAME GRACO-NAUTILUS JULIA MODEL # 1769849 MANUFACTURED 03/2010. THE BUCKLES ARE HARD TO UNBUCKLE BOTH THE TOP AND BOTTOM ONES ON THE BABY. HARD TO REMOVE BABY FROM SEAT IF THERE WAS A FIRE OR ACCIDENT. COST $179.00. CURRENTLY USING THE TOP BUCKLES ...

Feb 19, 2010 Child Seat

TL*THE CONTACT OWNS A GRACO NAUTILUS MARIPOSA, MODEL 1750166 WHICH WAS MANUFACTURED ON 02/17/2009. THE CONTACT STATED THAT THE PLASTIC ON THE BOTTOM CLIP OF THE HARNESS CRACKED ON THE OUTSIDE. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD SEND HER A REPLACEMENT HARNESS.

Feb 19, 2010 Child Seat

TL*THE CONTACT OWNS A GRACO NAUTILUS MARIPOSA, MODEL 1750166 WHICH WAS MANUFACTURED ON 02/17/2009. THE CONTACT STATED THAT THE PLASTIC ON THE BOTTOM CLIP OF THE HARNESS CRACKED ON THE OUTSIDE. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD SEND HER A REPLACEMENT HARNESS.