2022 GRAND DESIGN REFLECTION Unknown Or Other Problems

1. EXCESSIVE FRAME FLEX / FAILURE: Symptoms include: Bowing of walls; Trim coming loose; Cracks in fiberglass wall by slide (occurred a 2nd time after side wall repaired by factory) ; crack in interior wall; crack in roof; Main door opening during transport; Sawdust repeatedly appearing in cabinets; Failure of the attachment point between the frame and walls 2. STRUCTURAL ISSUES: Slide repaired twice at the factory and currently under warranty repair by dealership for a 3rd instance 3. Repairs done at factory in IN documents issues with both Grand Design and dealership acknowledging the failures were covered by warranty. 4. Inspected by both GD factory & dealership with documented failures falling under the warranty NOTE: Too many emails between Grand Design cust service and McClain's dealership to attach; working to put them all in a single PDF to send.

Cargo Bay doors open while driving. The skirting screws along the wheel wells have become loose and started flapping while driving. refrigerator doors opened spilling contents while driving. The table lock failed and the table came loose while driving. water leaks in the undercarriage. front jacks and brackets are bent or broken. Have found sawdust on the counters and floor after driving.

We purchased the coach fall 2022. First major trip was in summer 2023. The main slide out failed (stopped working halfway out and would not extend or retract) the second night of camping. There was not a local repair facility available. A mobile repair person was able to get the slide out retracted. He informed us there was only one screw holding the main slide out frame in place. We wrapped a ratchet strap around the coach to hold the slide out in so we could at least continue our trip. A remote repairman at out next stop reported this is a common occurrence on this coach and it would need to be completely rebuilt. We noted that during transport there was sawdust on the cabinets and floors which we have been informed is evidence of excessive frame flexing. We took the coach back to the dealer from which we purchased the unit. The slide out had to be completely rebuilt (new rails, new slide blocks, new motors). We have little confidence that the slide out will not fail again. We noted that the rear tires were wearing at a rate of more than 4 times faster than the front tires. The excessive wear was accompanied with concern that we would blow a tire on the road and cause an accident and/or injury. A Lippert representative was consulted who advised that the front axle was defective and had to be replaced. Our extended warranty did not cover the cost of the axle. The next major trip was in summer 2024. The main slide out failed again. A repairman noted that the motors and rails needed to be replaced again and that the frame was at the limit of being within specs and may have contributed to the problem. During that repair the repairman noted cracking in the roof seams at the major junction at the front of the camper and around AC units and vents. Each of those areas had been resealed just 5 months earlier. We were informed that this was also evidence of excessive frame flexing. The repair facility diagnostician reported that the roof needed to be scraped and resealed.

Frame and structure issues Entrance door opens during transit Propane compartment opens during transit Large slide difficult to extent

While returning from a recent camping trip my wife while following the trailer home noticed the house structure was swaying and bouncing too much. She had thought the rig would fall apart. We arrived home and notice that the slide was out 2-4 inches, the cabin door had opened, an interior wall had separated from exterior wall and a side wall had flexed 2 or more inches out by another slide. There was bends and creases in the exterior metal side skirting that needed to be secured for travel. on approximately 11/04 we turned in the rig for repairs to Happy Daze RV. They Have since made us aware of frame cracks through out the trailer. We have not been notified of who or how the repairs will be handled.

Both sidewalls on my 5th Wheel have broken frames at the top of the walls and the walls need replaced. The side doors and compartment doors come open going down the road. The large side window exploded going down the road from the frame twisting. The RV has to be sent back to the factory to be repaired and have the walls replaced

Awning has started to detach from roller. There is a recall on the awning but Grand Design says my trailer doesn't fall within the recall date. Obviously the issue started before the dates they listed and the recall should be extended.

-Baggage compartment doors, when latched securely and locked with key, would open during travel down the highway at random. Luckily no cargo was lost (I take turns very slowly and noticed flapping baggage doors in my side view mirrors pretty quickly). This has happened on multiple occasions, and continued to happen after multiple dealership service visits that supposedly rectified the issue. This issue first appeared within 100 miles of purchasing this travel trailer brand new. -Yes, Adventure RV of Cheyenne, WY (now Blue Compass) verified the issue and eventually replaced under warranty the baggage door latches, and then after issue persisted and I complained, replaced the baggage doors entirely. -The issue persisted, contacted Grand Design corporate to open a complaint ticket. I requested permission to have trailer inspected and issue resolved at Windish RV in Longmont, CO as the Cheyenne dealership was incompetent and dishonest. Windish RV was fantastic, but Grand Design refused to authorize anything else for the baggage doors issue. Windish RV suggested I should upgrade the latches/locks to a high quality replacement, as the factory latches are mostly plastic junk, all the locks are keyed the same, and issues with them are almost guaranteed. On my own dime I replaced all of the baggage door latches with RV Lock (Utah, USA small business) replacement handles and locks (nearly $500 plus labor). This resolved the issue (around 5k mi since install). This was very expensive and time consuming but the safety and peace of mind is priceless. If items from the open baggage compartments fell out onto the roadway it could have caused massive property damage, injuries, and loss of life to my occupants and anybody else on the same road at the same time as me. -I can provide the warranty repair attempts documentation at a later date, as that paperwork is currently inside the trailer at a repair facility for other issues currently.

-Entry door of travel trailer opens during travel even with both deadbolt & handle locks in locked positions. -This could allow items inside travel trailer to be sucked out onto roadway. That could lead to property damage, injuries, & even death to myself, my passengers, & any other vehicle on the same roadway as me. Potentially making impact with road signs, other vehicles, bicyclists, or even pedestrians on side of roadway. This has also allowed diesel exhaust soot to be sucked inside the travel trailer, coating the ENTIRE interior. Created slip/fall hazard (I nearly fell) as it made the vinyl flooring incredibly slick. Harmful to health (covered the toilet seats, furniture, cookware, etc. I had to clean EVERY surface of the trailer interior to prevent harm to myself & my labradoodle (began to lick himself to remove soot picked up from interior surfaces). Multiple albuterol inhalations required during cleanup due to my asthma. -Multiple occurrences even after multiple dealership service visits. Issue first appeared within 100mi. of purchasing travel trailer brand new. -Adventure RV Cheyenne, WY (Blue Compass) verified issue & replaced under warranty entire entry door. -I contacted Grand Design to open a complaint ticket. I requested permission to have trailer inspected and issue resolved at Windish RV in Longmont, CO as the Cheyenne dealership was incompetent, dishonest, & failed to fix this. Windish RV was fantastic, but Grand Design refused to authorize further action for the issue. Windish RV suggested I should upgrade the door handle to a high quality replacement, as the factory handles are mostly plastic junk & same keys as every other trailer (not very secure). On my own dime I replaced the handle for $300+ labor with USA made RV Lock V4. -Appears door frame is separating from trailer wall, trailer currently at Windish RV for another repair attempt.

-Stabilizer leveling powered scissor jacks front and rear collapsed during first trip ever; at a level campsite (Lippert LCI brand) on brand new travel trailer. -Rear stabilizer failed the worst, with the metal arms deforming so much that the jack could not be retracted fully via power or manual with backup tool and best arm strength (in shape [XXX] at the time). -Called dealership (Adventure RV Cheyenne, WY now Blue Compass RV Cheyenne, WY) and was told it would probably not be covered under warranty, but they would need to inspect it in person and then submit claim to Grand Design RV and Lippert LCI. -Searched for LCI MODEL # 337199 and best price was on Amazon (figured I could relax after at least knowing how much I was potentially going to have to shell out to replace these out of pocket). Reading the reviews (some with photos) showed a TON of these have failed just like mine (manufacturing defect, or metal quality defect suspected), so it is a decently common issue. I have attached screenshots I took that evening of these reviews and photos. -Dealership service said the claim was denied by Grand Design. I pushed back hard, showed them the screen shots of the other failures, and told them to contact Lippert. -Dealership gave me different answers, but basically front unit was not replaced or repaired because the failure was not yet significant enough to keep the jacks from fully retracting (or at least within an inch of fully retracting. The rear unit was replaced with what to me looks to be a used replacement (motor housing cover cracked and faded, sticker with serial and model number faded and barely attached). -This is a major safety concern because I was only able to retract the rears up enough to get maybe 4" of ground clearance. The feet kept scraping on dips in highway the entire trip home. Could have easily got caught and ripped the whole unit from trailer, creating a major safety hazard for anybody on the road behind me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

-Fresh water tank 54gal capacity leaking after being filled, began as a small leak and over time has become decently extreme (but only leaks when trailer is in motion/traveling down road). It is now to the point that when I followed behind travel trailer in another vehicle, I had to use my windshield wipers for the first 30 minutes due to the amount of water spray coming up from road. When the leaking issue first started, it would stop leaking after about 1/4 of the tank had emptied, now it continues until about 3/4th of the tank has emptied! -Issue started after picking up trailer from initial repair visit after purchase (Adventure RV Cheyenne, WY now Blue Compass RV Cheyenne, WY had trailer for over 10 months!). -Trailer is currently at Windish RV Longmont, CO for warranty inspection/repair for this issue and others. -Water leaking like this creates an unecessary safety and visibility risk to motorists traveling behind this travel trailer (even at a great following distance). This is especially dangerous to motorcycles, as when I followed my own trailer it was sunny and 80F out, so you would not expect that kind of water spray back on the interstate.

-Black tank 43gal capacity leaking after loud "bang" followed a second later by a thud (turned my head to look and saw the travel trailer underbelly enclosure fall/sag about two inches instantly, then after a few moments sewage water began pouring out from multiple locations (I have a video of it leaking). -It is suspected that the straps holding the black tank to the trailer frame snapped, the tank then dropped onto the underbelly enclosure, and somehow cracked along the way. -Called Grand Design RV and opened a case for it immediately (I was stuck at a Dalhart, TX RV park (my tow vehicle broke down and it took a month to get a mechanic to fix it). Called around 15 RV repair shops, service dealerships, mobile RV repair guys, and even plumbers. Most of them said they would not be willing to work on this type of issue due to hazmat (can you blame them?) and the few that did could not get me in for 3+ months out. The Grand Design solution was to "get it to your local GD dealer service center" which I had already made a May 29th service appointment for other warranty concerns back in January. Trailer is still at Windish RV Longmont, CO as I type this on 6-19-2024. -MAJOR health and safety concern. Towing trailer home I was terrified the black tank would give way going down the interstate and highways, which could easily lead to injuries or death for anybody on the road in my wake, at least a [XXX] hazmat situation... -The furnace is ducted to the underbelly and basement storage bays (4 season camper). A few days after this initial incident the overnight low dropped to 39F, so I had no choice but to activate the furnace. The fumes were so foul that not only did I end up vomiting throughout the night, but my poor labradoodle did as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA Recall No. 22V-308. Defective quick disconnect fitting on LP gas system. Pursuant to the recall notice, on [XXX], I took my 2022 Grand Design Reflection 226RK into the dealership where purchased, Lazy Days in Woodland, WA. The quick disconnect fitting was inspected and determined to be okay ("No problem found."). On [XXX], while vacationing with family in the 5th Wheel in Newport, OR, I detected the odor of propane outside the RV. I found the leak at the quick disconnect fitting that had split (photos available). I removed the defective fitting and replaced it with a new one purchased at an Ace Hardware in Newport, OR. It is also important to note that we had never used the quick disconnect fitting. This defective fitting is located directly beneath the water heater and furnace, so yes, my family and I were at extreme risk had the leaking propane found its way into the water heater or furnace. I shudder to think how many of these defective quick disconnect fittings are still in thousands of Grand Design RV's across the Country. These defective fittings should have been recalled and replaced by Grand Design. Thank you.

From the uploaded documents - Job#s 5,6,7 are the most serious, with #6 being the most likely to cause injury to the occupants of the tow vehicle and the motoring public. The dates are when we had to take it in to the dealer. Purchased the RV [XXX] and took it to FL for full time residency. Conferred with dealer throughout the winter and arranged to bring it in [XXX], 2023. On our way from FL, the kitchen slide would not close all the way and we had to drive with it that way. Uploaded documents show the explanation from the service tech at dealer. Now we are having problems with dining room slide which won't open and close without crawling under RV and using emergency crank, which broke off and we had to tear off underbelly cover to fix. We are in the process of trying to find someone to address this new slide problem. We are in a rural area and are having a difficult time getting assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)