18
Complaints
0
Crashes
0
Fires
0
Deaths

This Problem Across All Years

All Unknown Or Other Complaints

Showing 18 of 18
Sep 10, 2025

Occasionally the touch screen will have phantom touches and start randomly acting like it was clicked in random parts. This makes it do random things like switch from navigation to radio to calling random numbers. While driving this is especially distracting and poses a safety hazard. The issue is reported many times online and seems to be common especially when they temperature outside is above 70 degrees.The only solution from Honda seems to be to pay to replace the screen but it’s not a true fix as it can happen again.

Sep 10, 2025

Occasionally the touch screen will have phantom touches and start randomly acting like it was clicked in random parts. This makes it do random things like switch from navigation to radio to calling random numbers. While driving this is especially distracting and poses a safety hazard. The issue is reported many times online and seems to be common especially when they temperature outside is above 70 degrees.The only solution from Honda seems to be to pay to replace the screen but it’s not a true fix as it can happen again.

Aug 21, 2025

Vehicle entertainment system experiences phantom touches that changes or turns off navigation, makes calls, flashes between applications, is unresponsive to touch etc. This is very distracting at best since the screen can be flashing while driving. Also it can be dangerous as it can stop navigation while in route. This happens/has happened radomly for at least two years on my vehicle. Honda refuses to acknowledge that this is a problem. It is all over message boards and has been for several years. For example: https://www.driveaccord.net/threads/2021-touring-infotaiment-glitching.568213/ and https://www.reddit.com/r/10thgenaccords/comments/1eh9b7b/screen_ghost_touching_and_more/

Aug 21, 2025

Vehicle entertainment system experiences phantom touches that changes or turns off navigation, makes calls, flashes between applications, is unresponsive to touch etc. This is very distracting at best since the screen can be flashing while driving. Also it can be dangerous as it can stop navigation while in route. This happens/has happened radomly for at least two years on my vehicle. Honda refuses to acknowledge that this is a problem. It is all over message boards and has been for several years. For example: https://www.driveaccord.net/threads/2021-touring-infotaiment-glitching.568213/ and https://www.reddit.com/r/10thgenaccords/comments/1eh9b7b/screen_ghost_touching_and_more/

Jul 8, 2025

Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.

Jul 8, 2025

Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.

Jun 8, 2025

The infotainment system has major issues. We cannot use it bc it is dangerously distracting. If a phone is connected it will randomly make unrequested calls, mute calls over and over again, turn off navigation, falsely reports police or accidents without anyone prompting it to do so and randomly turns on static and loud radios stations. Which is startling. It will also randomly start playing iTunes or a podcast that you’ve never heard of. It is always flipping screens. It isn’t an occasional occurrence. It is all the time. Recently during a 10 minute drive it made 4 unrequested calls. If a phone is not connected it flips through screens and turns on the radio randomly and tries to connect to phones without being requested to do so. When you do try to connect a phone good luck. It won’t work easily or only the sound will come through but the screen will say nothing is connected. The touch screen only works about 20% of the time. You have to find your phone to hang up a phone call you didn’t make. We have recorded video of incidences. It has been happening since we got the car but recently it has been worse.

Jun 8, 2025

The infotainment system has major issues. We cannot use it bc it is dangerously distracting. If a phone is connected it will randomly make unrequested calls, mute calls over and over again, turn off navigation, falsely reports police or accidents without anyone prompting it to do so and randomly turns on static and loud radios stations. Which is startling. It will also randomly start playing iTunes or a podcast that you’ve never heard of. It is always flipping screens. It isn’t an occasional occurrence. It is all the time. Recently during a 10 minute drive it made 4 unrequested calls. If a phone is not connected it flips through screens and turns on the radio randomly and tries to connect to phones without being requested to do so. When you do try to connect a phone good luck. It won’t work easily or only the sound will come through but the screen will say nothing is connected. The touch screen only works about 20% of the time. You have to find your phone to hang up a phone call you didn’t make. We have recorded video of incidences. It has been happening since we got the car but recently it has been worse.

Oct 10, 2024

My car has 79700 miles and starter shaking vigorously while on the freeway. Took it to the Honda dealership and I have a blown headgasket. After reading the [XXX] forums this is a ridiculously common problem with these cars around 45-90k miles. Honda is saying it's not under warranty and it's a $5400 fix for me. With so many cars with the same 10th generation engine having blown head gaskets below 100k miles this is an problem and a safety issue. Honda needs to fix these issues for their consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 10, 2024

My car has 79700 miles and starter shaking vigorously while on the freeway. Took it to the Honda dealership and I have a blown headgasket. After reading the [XXX] forums this is a ridiculously common problem with these cars around 45-90k miles. Honda is saying it's not under warranty and it's a $5400 fix for me. With so many cars with the same 10th generation engine having blown head gaskets below 100k miles this is an problem and a safety issue. Honda needs to fix these issues for their consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 6, 2022

I saw the investigation of hat the NTSB is opening into problems with the CRV and a handful of other vehicles. I think you should add the Honda accord hybrid (touring) to this investigation. I was driving on a road with speed limit of 55 mph. In full evening traffic. My check engine light flashed on, and I immediately called the dealership to set an appointment. Within one minute of that light coming on, I lost all acceleration power, it just dropped off in the middle of the high flow of fast traffic with no shoulder. I had to find a way to force people to let me over going less than 5 mph to get to a safe shoulder. Then my car just stopped. I was on the phone with the service department at Honda when this happened and they were like, yeah sometimes that just happens. You get to the side of the road within a minute or it will shut off while driving. They made it seem like it was a super common and well known problem. That is ridiculously dangerous. I mean, ridiculously dangerous. I was absolutely terrified I would be slammed by a car on the highway. I got my car to the dealership for a full diagnostic, that they tried to charge me for, but they didn’t find anything. And they said it was probably nothing because they had no proof it happened. That is about it, nothing too terrible, but that has way more potential problems than my scary incident alone. Thank you.

Dec 6, 2022

I saw the investigation of hat the NTSB is opening into problems with the CRV and a handful of other vehicles. I think you should add the Honda accord hybrid (touring) to this investigation. I was driving on a road with speed limit of 55 mph. In full evening traffic. My check engine light flashed on, and I immediately called the dealership to set an appointment. Within one minute of that light coming on, I lost all acceleration power, it just dropped off in the middle of the high flow of fast traffic with no shoulder. I had to find a way to force people to let me over going less than 5 mph to get to a safe shoulder. Then my car just stopped. I was on the phone with the service department at Honda when this happened and they were like, yeah sometimes that just happens. You get to the side of the road within a minute or it will shut off while driving. They made it seem like it was a super common and well known problem. That is ridiculously dangerous. I mean, ridiculously dangerous. I was absolutely terrified I would be slammed by a car on the highway. I got my car to the dealership for a full diagnostic, that they tried to charge me for, but they didn’t find anything. And they said it was probably nothing because they had no proof it happened. That is about it, nothing too terrible, but that has way more potential problems than my scary incident alone. Thank you.

Oct 19, 2022

My sunroof suddenly and without warning exploded on the highway while traveling at the posted speed limit of 65 MPH. The interior door of the sunroof was closed at the time but broken glass did fly out and away toward the back of the vehicle. Due to the loud exploding bang of the shattering glass I believed at first that my rear and/or side windows had been shot out by either someone in a passing vehicle or by someone firing from a location on the side of the highway. Had I not been able to keep my composure I could have lost control of the vehicle and been involved in a crash. The damage was inspected by my insurance company and has been repaired by an auto body shop, but I am greatly concerned that this could happen again.

Oct 19, 2022

My sunroof suddenly and without warning exploded on the highway while traveling at the posted speed limit of 65 MPH. The interior door of the sunroof was closed at the time but broken glass did fly out and away toward the back of the vehicle. Due to the loud exploding bang of the shattering glass I believed at first that my rear and/or side windows had been shot out by either someone in a passing vehicle or by someone firing from a location on the side of the highway. Had I not been able to keep my composure I could have lost control of the vehicle and been involved in a crash. The damage was inspected by my insurance company and has been repaired by an auto body shop, but I am greatly concerned that this could happen again.

Sep 14, 2021

Tire jack not provide with buying new car Honda Accord hybrid 2021 How can I use flat tire repair kit without tire jack.It was disclosed to me when buying. Tire jack & tools tick mark in delivery documents but not provided.

Sep 14, 2021

Tire jack not provide with buying new car Honda Accord hybrid 2021 How can I use flat tire repair kit without tire jack.It was disclosed to me when buying. Tire jack & tools tick mark in delivery documents but not provided.

Aug 9, 2021

Going at highway speeds with recirculate button pressed, a noise comes out of AC vent When recirculate button is turned off, sounds goes away

Aug 9, 2021

Going at highway speeds with recirculate button pressed, a noise comes out of AC vent When recirculate button is turned off, sounds goes away