2020 HONDA CR-V Air Bags Problems

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The local dealer was contacted, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The dealer was contacted; however, the contact was informed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) in 2024; however, the contact was repeatedly informed by the dealer that the part for the recall repair was not yet available. The contact called another local dealer but was also informed that the part was not yet available. The contact called the manufacturer was advised to call the dealer again, and a case was filed; however, the contact never received a call back. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

See attached document for complaint.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The local dealer was contacted, who declined to assist until the SRS light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS). The vehicle was taken to the dealer however, the dealer refused to perform the recall repair. The contact was informed that since there was no warning light illuminated, the recall repair was not necessary. The contact was informed to ignore future recall letters. The manufacturer was notified of the issue, but no assistance was provided. The contact stated that the Automatic START/STOP light was illuminated. The contact had not experienced a failure.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The contact stated that the part to do the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact that parts were shipped to the dealer. The contact had not experienced a failure.

Air bag is malfunctioning and Honda diagnosed and stated I was responsible because warranty has expired.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.

The contact's wife owns a 2020 Honda CR-V. The contact's wife received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but confirmed that parts were not yet available and to wait for the second owner notification letter to be mailed. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact's wife had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I received a recall notice a long time ago and I have checked multiple times with 2 different Honda dealerships (Located in Hickory, NC & Morganton, NC) about a remedy to fix and have been told every time they don't have the parts to fix and not sure when they will. It has been a long time now and I am concerned. NHTSA Recall Number 24V-064

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I received a notice in March 2024 regarding a recall for my 20 CRV involving a Seat Weight Sensor Circuit Board. I contacted my local Honda Dealer, Serra ,Honda Grand Blanc, Michigan to inquire about obtaining a time to service the recall. I was told at that time that they did not have the parts available and to call back in the fall to schedule. I spoke to the same dealership on September 27, 2024 and was told that they did not have the parts and had no idea when they would arrive. They continued to state Honda offers vague communication on when the parts will be available. This is unacceptable and is a definite safety issue.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Mileage: 388,000

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the supplemental restraint system (SRS) warning light was illuminated. The local dealer was contacted and informed the contact that a diagnostic test was required, then the parts would be ordered, prior to the recall repair; however, the contact stated the recall notification letter advised to contact the local dealer for the recall repair to be performed free of charge if the supplemental restraint system (SRS) warning light was illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 36,000. Parts distribution disconnect.

Mileage: 36,000

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The dealer was notified of the recall and an appointment was scheduled to have the vehicle serviced. The contact stated that on the day of the appointment, a call was received from the dealer which stated that parts for the recall were not yet available and that the anticipated release date was September 2024. The manufacturer was also notified, and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for recall repair. The contact stated that the SRS warning light had recently been illuminated on the instrument panel. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light was illuminated. The failure mileage was approximately 35,000. Parts distribution disconnect.

Mileage: 35,000

The contact owned a 2020 Honda CR-V. The contact stated while driving approximately 15 MPH and crossing an intersection to enter a school parking lot, the contact did not see that a vehicle had merged into the opposite lane heading straight across the intersection into the path of the contact. The contact stated that she crashed into the driver's side door. The contact's vehicle spun 180 degrees and remained in the lane she was driving in. The contact stated that the air bags did not deploy. The contact stated that the front end of her hood, and grill were crushed by the impact up to the front right and left tire wheel wells. The contact struck her head on the steering wheel but had no physical injuries. The contact was not sure of the disposition of the other vehicle. The police arrived on the scene and issued the contact a traffic violation for failing to yield at the intersection. The contact was attended by an EMS team and was offered to be taken to the ER. The contact declined and was advised by EMS team that if she suffered nausea or headaches later to go to an ER immediately. The contact stated that later that day she was driven to the ER by her husband. The ER physician determined that she had suffered a concussion. The contact's vehicle was towed to an impound lot and later declared a total loss by her insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact stated that while his wife was driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the air bag sensors. The vehicle was repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V383000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 45,000.

Mileage: 45,000

Had my car inspected on Aug 5 everything was good and as I was driving down the road on Monday Aug 7 that afternoon and my airbag system (SRS) problem light came on we called the dealership on Tuesday morning and they said that we could drop it off and leave it on Wednesday and they would look at it when they got to it. So they called on Thursday and said it was u3000-49 internal failure of srs system also said found to be communication issue with the seat sensor which is made onto the frame and said the seat will have to be replaced If isn’t replaced and if I was to get in. Wreck the air bag or seat belt could not work properly and could result in someone getting hurt.

Airbag SRS system warning light. Dealership confirmed airbag inflator on driver side was faulty and airbags would not deploy if driver was in an accident.

On November 9, 2022, I was making a left turn while I had a green light. A car coming from the left did not stop at the red light he had and t-boned my car on the driver side. My airbags deployed as they should. However, when I came to, I smelled smoke which was coming from the airbags. I touched my forehead and realized that something had cut my face. However, no glass from my car (windows, mirrors) was broken. I have no idea where the piece of glass came from but suspect it came from one of the airbags that deployed. While this was a small piece of glass (simply noted as an abrasion by the ER), I was not severely injured by it (however, I do have a scar from the incision). But I think this is worth investigating in case there is glass in other vehicle airbags that could more seriously injure someone. The vehicle was totaled by the insurance company and was sold at auction. I am sure it could be tracked down if necessary. Because the car was totaled, it is not able to be tested. The vehicle was inspected by Honda for repair estimates only. There were no warning notices or other symptoms of the problem prior to the accident air bag deployment which shot a small piece of glass and other debris into my face and the vehicle. The debris shot into the vehicle consists or small pieces of paper or fabric.

The contact owns a 2020 Honda CR-V. The contact stated while at a complete stop, another vehicle going at high speeds crashed into the front end of the passenger's side of the vehicle, and the driver's side air bag deployed abnormally. The air bag exploded and propelled a chemical powder that burned the contact's right hand, throat, chest, and caused the contact ears to ring. Additionally, there was smoke inside the vehicle. A police report was filed. The contact was able to exit the vehicle. The contact was transported to the hospital with the assistance of the emergency units. The contact was still receiving medical assistance. The vehicle was towed to a an auto repair body shop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 18,000.

Mileage: 18,000

The "passenger airbag off" light often stays on when the car is in motion and I am sitting properly in the passenger seat with the seatbelt buckled. I have tried adjusting the seat (which often doesn't work), or the light will stay on again the next time I get in even though the seat position hasn't changed. The dealer where we bought the vehicle says "nothing can be done" by them. This has happened in two rental vehicles as well (one was a CRV). I am over 65, female and weigh 95-105 lbs.

August 13, I started my car and there was a loud noise. Then a alert on my dash, that there was a problem with my air bags. I could not get appointment with the Honda dealer until August 30. They determined that parts were defective. SRS Unit and weight sensor needs to be replaced. They ordered the parts but they are not available. So I am driving my newer Honda because I have no other car but they said if there was a wreck, the air bags would not function. Real disgusting that about that time, I got an email that they were getting in 17 NEW Honda CRV. If they can produce new ones, they have the parts I need to stay safe. They need to take care of this immediately! Winter will be here soon. Chances of accidents increase.

The passenger side airbag sensor is not working properly. There is a light that goes on and says "passenger airbag off" when a passenger under 65lbs is in the seat. The passenger side airbag in this car is being deactivated when there are passengers that weight 95-150lbs sitting in the seat. The passengers are always buckled and the car is driving forward between 10-65 mph. I filed a complaint with Honda and have brought it to 2 different dealerships. One dealership replaced the sensors but the issue continues to occur. I was told by Simon from Honda Corporation that I needed to bring it in when the problem was occurring, so I did. That dealership weighed several people on a scale and in the passenger seat with a computer hooked up to the car. The weight the seat was sensing was off by about 40lbs. The sensors was "recalibrated". After they were "recalibrated" the weight was still off by 20-30lbs when we weighed a person by scale and then compared it to the weight that the seat was sensing. I was told that there was nothing else they can do, that it was a 2 sensor system and that is the "best they can do". The dealership reported back to Honda that the system was "working without issues" despite it still being significantly off after calibration. I requested a regional engineer to examine my car and was denied by Simon. I requested to speak with a supervisor and was denied by Simon. I have multiple videos showing this malfunction and the discrepancies in weight. I offered to send them to Honda and Simon refused to accept them. The sensors clearly aren't weighing the passengers properly and disabling the passenger airbag inappropriately. This is a SERIOUS SAFETY ISSUE! I am certain there are other CRV's with the same issue because the dealership hooked another CRV up to a computer and compared sensed weights vs actual weights right in front of me and that CRV seat sensor was off by 10-15lbs. I am concerned!! My car has had NO accidents/front damage.

When I was driving my vehicle on 7-21-22 at approximately 4:20pm my emergency breaking system was flashing and breaking on it's own. There was nothing in front of my vehicle at the time. Later at approximately 4:25pm a woman hit my passenger side after running a red light. My passenger side airbag did not deploy. However, about 5-10 seconds after impact my steering wheel airbag deployed and hit me in the left side of my face. The delayed reaction has caused lacerations on my face, burns on my hand, bruising and loss of part of my tooth. I am also suffering from head issues and pain in my chest from this delayed airbag deployment. Vehicle had to be towed away to a garage and is not drivable.

The contact owns a 2020 Honda CR-V. The contact stated that while his wife was attempting to park the vehicle at 1 MPH, the vehicle independently accelerated without warning. The vehicle jumped a curb and crashed into a tree which stopped the acceleration; the contact, who was in the passenger seat, was able to place the vehicle into neutral and shut off the engine. The contact stated that the airbags did not deploy upon impact. The police were called the scene and a police report was filed. The contact was able to drive the vehicle back home despite the severe front-end damage. The contact was also able to drive the vehicle to an independent body shop as several warning lights had appeared on the instrument panel which he linked to the accident. They remained in the possession of the body shop for repair. The contact and his wife sought medical treatment from a doctor where his wife was treated for a large lump on the back of her head and the contact was diagnosed for chest contusion after having a chest X-ray. The dealer was notified of the contact of the failure and was informed that they do not perform body repairs. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 11,500. Consumer stated the total repair cost of the car was $10,446.10.

Mileage: 11,500

The contact owns a 2020 Honda CR-V. The contact stated while reversing out of a driveway, when depressing the brake pedal it failed to stop and crashed into a high voltage box. The contact stated she was unaware if any warning lights were illuminated. The air bags did not deploy. The contact sustain injuries on her neck and back but did not seek medical attention. A police report was filed. The contact was able to drive to her residence. The contact called the local dealer and they were made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,300.

Mileage: 8,300

MY VEHICLE ( 2020 HONDA CRV) WAS TRAVELING APPROX. 50 MPH ON A HIGHWAY WHEN HIT BY A FORD 350 VAN AS IT ATTEMPTED TO CROSS THE HIGHWAY. MY VEHICLE WAS HIT DIRECTLY ON THE DRIVERS SIDE DEMOLISHING DRIVERS SIDE BACK PASSENGER DOOR AND A PORTION TOWARD BACK END INCLUDING FUEL DOOR. NO AIR BAGS DEPLOYED !!! MY DRIVERS DOOR WAS JAMMED! I WAS UNABLE TO EXIT MY VEHICLE ON THE DRIVERS SIDE AND HAD TO CRAWL OUT FRONT PASSENGER SIDE . I WAS INJURED IN THIS ACCIDENT

Mileage: 3,200

TL* THE CONTACT OWNS A 2020 HONDA CR-V. THE CONTACT STATED THAT HIS WIFE WAS ATTEMPTING TO MAKE A LEFT TURN FROM A STOP LIGHT, THE DRIVER'S AIR BAG FROM THE STEERING WHEEL SUDDENLY DEPLOYED RIGHT IN THE MIDDLE OF HER MAKING THE LEFT TURN. THE CONTACT'S WIFE WAS STUNNED AND IMPAIRED FROM SEEING AND THE VEHICLE COLLIDED WITH ANOTHER VEHICLE IN THE OPPOSITE LANE. THERE WERE NO INJURIES THAT REQUIRED BEING TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE FRONT DRIVER'S SIDE WHEEL WELL AND THE FRONT BUMPER WERE DAMAGED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE. THE MANUFACTURER WAS CONTACTED AND THEY GAVE THE CONTACT A CLAIM CASE NUMBER # 11744718 AND SAID THE CONTACT WOULD HAVE TO GO THROUGH AN INSURANCE COMPANY. THE CONTACT INQUIRED ABOUT A POSSIBLE BLACK BOX IN THE VEHICLE TO FIND OUT WHY THE AIR BAG DEPLOYED BUT THE MANUFACTURER STATED TO ASK THE INSURANCE COMPANY ABOUT THAT ISSUE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,200.

Mileage: 2,200