This Problem Across All Years
TL* THE CONTACT OWNS A 2002 HONDA GOLDWING MOTORCYCLE. THE CONTACT STATED THAT BRAKE FLUID LEAKED ONTO THE GROUND FROM THE REAR MASTER CYLINDER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MASTER CYLINDER WAS REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V700000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER REFUSED TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2002 HONDA GOLDWING MOTORCYCLE. THE CONTACT STATED THAT BRAKE FLUID LEAKED ONTO THE GROUND FROM THE REAR MASTER CYLINDER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MASTER CYLINDER WAS REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V700000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER REFUSED TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
THE REAR BRAKING SYSTEM ON THE MOTORCYCLE HAS COMPLETELY FAILED THREE TIMES SINCE APRIL 18, 2009. WHEN THE REAR BRAKE PEDAL IS DEPRESSED, IT QUICKLY SINKS DOWN, AND THE BRAKING SYSTEM DOES NOTHING TO SLOW OR STOP THE MOTORCYCLE. A HONDA DEALERSHIP WAS FIRST NOTIFIED OF PROBLEM ON APRIL 19, 2009. THE MASTER CYLINDER FOR THE REAR BRAKING SYSTEM WAS REPLACED UNDER WARRANTY, AND THE MOTORCYCLE WAS RETURNED TO ME AS 'REPAIRED' ON MAY 8, 2009. THE REAR BRAKING SYSTEM FAILED FOR THE SECOND TIME, 72 DAYS AFTER BEING 'REPAIRED', ON JULY 19, 2009 WHEN I WAS 500 MILES FROM HOME. THE MOTORCYCLE WAS RETURNED TO SAME HONDA DEALERSHIP FOR REPAIR ON JULY 21, 2009. I CONTACTED AMERICAN HONDA CUSTOMER SUPPORT ABOUT THIS ISSUE ON AUGUST 7, 2009, AND A CASE WAS OPENED. A DISTRICT SERVICE MANAGER FROM HONDA WORKED WITH THE HONDA DEALERSHIP ON THIS ISSUE. THE REAR MASTER CYLINDER WAS REPLACED FOR A SECOND TIME, AND A PROPORTIONAL CONTROL VALVE WAS ALSO REPLACED. THE MOTORCYCLE WAS AGAIN DETERMINED TO BE 'REPAIRED', AND WAS RETURNED TO ME ON AUGUST 21, 2009. THE REAR BRAKING SYSTEM FAILED FOR THE THIRD TIME, 45 DAYS AFTER BEING 'REPAIRED', ON OCTOBER 5, 2009, THIS TIME WHILE I WAS RIDING THE MOTORCYCLE. AMERICAN HONDA CUSTOMER SUPPORT, AS WELL AS THE HONDA DEALERSHIP, WERE NOTIFIED OF THE THIRD FAILURE ON OCTOBER 6, 2009. I HAVE REQUESTED OF HONDA CUSTOMER SUPPORT THAT THE HONDA DISTRICT SERVICE MANAGER BE NOTIFIED OF THIS ISSUE, AND THAT HE BE INVOLVED AGAIN. AMERICAN HONDA HAS REQUESTED THAT I RETURN THE MOTORCYCLE TO THE SAME HONDA DEALERSHIP THAT WORKED ON IT THE FIRST TWO TIMES. THIS IS A SAFETY CONCERN, WHICH COULD EASILY LEAD TO A CRASH AND INJURY. *TR
THE REAR BRAKING SYSTEM ON THE MOTORCYCLE HAS COMPLETELY FAILED THREE TIMES SINCE APRIL 18, 2009. WHEN THE REAR BRAKE PEDAL IS DEPRESSED, IT QUICKLY SINKS DOWN, AND THE BRAKING SYSTEM DOES NOTHING TO SLOW OR STOP THE MOTORCYCLE. A HONDA DEALERSHIP WAS FIRST NOTIFIED OF PROBLEM ON APRIL 19, 2009. THE MASTER CYLINDER FOR THE REAR BRAKING SYSTEM WAS REPLACED UNDER WARRANTY, AND THE MOTORCYCLE WAS RETURNED TO ME AS 'REPAIRED' ON MAY 8, 2009. THE REAR BRAKING SYSTEM FAILED FOR THE SECOND TIME, 72 DAYS AFTER BEING 'REPAIRED', ON JULY 19, 2009 WHEN I WAS 500 MILES FROM HOME. THE MOTORCYCLE WAS RETURNED TO SAME HONDA DEALERSHIP FOR REPAIR ON JULY 21, 2009. I CONTACTED AMERICAN HONDA CUSTOMER SUPPORT ABOUT THIS ISSUE ON AUGUST 7, 2009, AND A CASE WAS OPENED. A DISTRICT SERVICE MANAGER FROM HONDA WORKED WITH THE HONDA DEALERSHIP ON THIS ISSUE. THE REAR MASTER CYLINDER WAS REPLACED FOR A SECOND TIME, AND A PROPORTIONAL CONTROL VALVE WAS ALSO REPLACED. THE MOTORCYCLE WAS AGAIN DETERMINED TO BE 'REPAIRED', AND WAS RETURNED TO ME ON AUGUST 21, 2009. THE REAR BRAKING SYSTEM FAILED FOR THE THIRD TIME, 45 DAYS AFTER BEING 'REPAIRED', ON OCTOBER 5, 2009, THIS TIME WHILE I WAS RIDING THE MOTORCYCLE. AMERICAN HONDA CUSTOMER SUPPORT, AS WELL AS THE HONDA DEALERSHIP, WERE NOTIFIED OF THE THIRD FAILURE ON OCTOBER 6, 2009. I HAVE REQUESTED OF HONDA CUSTOMER SUPPORT THAT THE HONDA DISTRICT SERVICE MANAGER BE NOTIFIED OF THIS ISSUE, AND THAT HE BE INVOLVED AGAIN. AMERICAN HONDA HAS REQUESTED THAT I RETURN THE MOTORCYCLE TO THE SAME HONDA DEALERSHIP THAT WORKED ON IT THE FIRST TWO TIMES. THIS IS A SAFETY CONCERN, WHICH COULD EASILY LEAD TO A CRASH AND INJURY. *TR
CONSUMER HAD A HONDA GOLDWING,2002. WHEN USING THE REAR BRAKES IT SET UP A BAD GRABBING VIBRATION IN THE FRONT OF THE MOTORCYCLE. CONSUMER CONTACTED THE MANUFACTURER, WHO SAID THERE WAS NO SOLUTION FOR THE CURRENT DEFECT. *AK EVERYTHING IN THE FRONT END HAS BEEN REPLACED YET THE PROBLEM PERSIST. THE CUSTOMER SERVICE CENTER EXPLAINED THAT THERE WAS NOTHING MORE THEY COULD DO. *NM
CONSUMER HAD A HONDA GOLDWING,2002. WHEN USING THE REAR BRAKES IT SET UP A BAD GRABBING VIBRATION IN THE FRONT OF THE MOTORCYCLE. CONSUMER CONTACTED THE MANUFACTURER, WHO SAID THERE WAS NO SOLUTION FOR THE CURRENT DEFECT. *AK EVERYTHING IN THE FRONT END HAS BEEN REPLACED YET THE PROBLEM PERSIST. THE CUSTOMER SERVICE CENTER EXPLAINED THAT THERE WAS NOTHING MORE THEY COULD DO. *NM
STUCK IN TRAFFIC ,STOP AND GO FOR 30 MIN AT LOW SPEED , BRAKES WHEN APPLIED SUDDENDLY CHATTERED LIKE ABS WOULD , SPEED WAS ABOUT 5 MILES AN HR, BRAKE PEDAL WAS RIGHT TO THE TOP AND HARD , THRU OUT DAY CAME AND WENT , COOLED DOWN WHILE PARKED WAS OK LATER TILL I WENT TO PARK AND STARTED AGAIN ,OFF AND ON ON RIDE HOME. *AK
STUCK IN TRAFFIC ,STOP AND GO FOR 30 MIN AT LOW SPEED , BRAKES WHEN APPLIED SUDDENDLY CHATTERED LIKE ABS WOULD , SPEED WAS ABOUT 5 MILES AN HR, BRAKE PEDAL WAS RIGHT TO THE TOP AND HARD , THRU OUT DAY CAME AND WENT , COOLED DOWN WHILE PARKED WAS OK LATER TILL I WENT TO PARK AND STARTED AGAIN ,OFF AND ON ON RIDE HOME. *AK
LOW SPEED WOBBLE, DEFECTIVE STEERING HEAD BEARING, EXCESSIVE FRONT TIRE WEAR, UN-STEADY BRAKING. *AK
LOW SPEED WOBBLE, DEFECTIVE STEERING HEAD BEARING, EXCESSIVE FRONT TIRE WEAR, UN-STEADY BRAKING. *AK