2020 HONDA ODYSSEY Unknown Or Other Problems

The auto slide door latch will not disengage. The rear passenger door cannot be opened electronically OR manually.

Summary of the Problem: The power tailgate motor on my 2020 Honda Odyssey has failed multiple times, causing the liftgate to stop midway, refuse to open, or abruptly close on its own. This failure creates a safety risk because the tailgate can unexpectedly drop or close on adults or children standing underneath it. Detailed Description: The tailgate motor on my 2020 Honda Odyssey has stopped working correctly on three different occasions. I have taken the vehicle to the Honda dealership repeatedly and have paid hundreds of dollars for repairs, yet the problem keeps returning. The tailgate will randomly stop while opening, won't fully lift, or will close unexpectedly and forcefully. This is especially dangerous when loading children or cargo, as the tailgate can fall without warning. After researching online, I found many other 2020 Odyssey owners reporting the same tailgate motor failure, indicating that this is a widespread issue rather than normal wear. The repeated failure suggests a potential design or safety defect. I am requesting that NHTSA investigate this recurring malfunction as a potential safety issue and determine whether a recall or corrective action is necessary.

The Infotainment system continually goes blank, while driving leaving the backup camera disabled and without navigation. I returned the van a week after purchase and did not get it back for a month. Despite the recall was never completed. It has been back to the dealer 6 times for the same issue with no improvement. Currently the problem still exist and the dealer WILL NOT HONOR the uncompleted RECALL ISSUE. The dealer insists the recall was completed yet the original issue was never resolved and is saying I will need to cover all costs.

Front camera goes bad and all the driving safety indicator lights go on. I have been reading so many problems with this. Owners complaining. They want over $2000 to replace My car is over the warranty time limit.

Honda Odyssey Idle Stop system failure Vehicle: 2020 Honda Odyssey (Elite) Incident description: While driving, the vehicle's "Idle Stop" system engaged as I came to a complete stop at [e.g., a traffic light, intersection, stop sign]. The engine shut off as designed, but failed to restart automatically when I released the brake pedal. This left my vehicle stalled and disabled in the middle of [e.g., an intersection, a lane of traffic] with no forward power. I was scared as there were lots of cars behind me in the intersection. This has happened over a dozen times. Safety risk: This failure created an immediate and dangerous safety hazard. My vehicle was a risk for being rear-ended by traffic from behind, and my family was stranded in a vulnerable position. The vehicle was unable to move out of harm's way, and I had to put the vehicle in park and manually restart the engine. This is unacceptable for a system designed to work seamlessly and automatically. Additional information: This is not an isolated incident. The auto start-stop failure has occurred multiple times since March 2025. The system failure has put me and my passengers in a position of significant risk multiple times. Failed component: The vehicle's "Auto Idle Stop" (AIS) system, which failed to restart the engine after it was automatically shut off. Resolution: An immediate and permanent recall is necessary to address this dangerous defect. Existing service bulletins have not corrected the problem. I urge the NHTSA to require Honda to provide an effective, long-term solution to ensure the safety of Odyssey owners.

I was driving and the message Power Tailgate Problem popped up on dashboard of Honda Odyssey 2020. When I got to my destination I tried to open the trunk and it would not open. I took the car to Honda and they said there's water somewhere that caused problem to the tailgate. I spent over $1,000 to fix it and two weeks after getting the car back, that same message popped up and the trunk would not open again. I did research on this and found out that this is a known issue/defect for all 2018-2021 models. Honda did not take any responsibility and blamed me for not taking the car to a body shop to fix whatever issue that's causing water to infiltrate. I found that there has been class action lawsuits involving Honda tailgate issue for a defective seal on 2018-2021 Honda Odyssey models that allow water to infiltrate, yet Honda will not recall and fix it.

For the last few days I turn on my car and get alert lights that I have problems with: the ACC, LKAS, collision mitigation, road departure mitigation systems and auto high beams. From online Honda forums I can see that many people have had these problems and it’s likely due to needing to have the windshield camera replaced. This is a 2020 model but I bought it new in 2021, so it is less than 5 years old and I’ve got 94k miles on it. Honda markets itself on its safety features, but nearly all of my safety features are not operating properly less than 5 years from the date of purchase, it’s a widespread issue, and Honda still has not issued a recall.

My can intermittently fails to start after the auto idle start system has engaged. I am stopped at a light on a busy road. When the light turns the car tries to start but fails. Some times it is able to start but I get warnings that multiple systems had an issue or at disabled. Other times it fails to start completely and I have to cycle the power off and open my driver door before I can start the car. This has been happening for more than a year and the battery has already been replaced.

Lift gate sags. Lift gate sporadically closes without any activation. It does sound warning prior to closing. Lift gate has come down on person causing bruises more than a few times.

My Vehicle was at the dealer for service in March of 2025. At that time they performed RECALL 23-008 although the vehicle did not have issues with the idle stop system. Since some time in June, at multiple occasions, the vehicle shifted to Park on its own when restarting from idle stop. Last night, the vehicle fully shut off and lost all electrical power when restarting from idle stop leaving me stranded in the dark at a busy intersection without the ability to turn on my hazard lights. The vehicle repowered after a few minutes. When the system restarted, the info-tainment system activated the anti theft software which happens during full power loss.

The sliding doesn't close all the way or it will open on it own. I will warning when I am driving about the sliding doors

The radio/screen will go blank when I am driving.

Rear tailgate doesn't open with keyfob or with switch on the back door. it had to be pulled hard to open in manually and pushed hard manually to close it. There are so many incidents reported on line for the same. The fix seems be a control board (Which gets bad due to water getting in the compartment (or on the board). We have talked to Honda - as per them there is no active recall on this.

1) Infotainment system crackles, pops, and shuts off frequently. Will not come on sometimes until 5 minutes into the drive, meaning we cannot use our rearview backup camera. This was recalled in other models but not our specific VIN. 2) “Shutter grill problem; power reduced” comes on randomly even when just idling. 3) Sliding doors will bounce shut or not open all of a sudden! Both doors affected similarly. Turning off the power doors does not solve the issue, so we lose access to one side. There was a recall on sliding doors for other models but not our VIN. We are taking it into the dealer to investigate but this is a safety issue.

Sunroof exploded while driving on the highway.

Tailgate Control Unit failed due to water entering through the seals of roof seal which resulted in damaging the functionality of the tailgate. Failure to open. I noticed one day that the tailgate would not open (the back hatch). My Honda dealership got the vehicle in rather quickly (One week). Dealership stated they have never seen this and requested repairs of over a thousand dollars. After further research on the issue, I noticed that there are multiple class-action lawsuits with multiple law firms. This is not an isolated issue. However, I am glad that the dealership was able to get my vehicle in and fixed in an appropriate amount of time. The worry was that just one day, the back tailgate quit working and there was no manual way to open the vehicle in case of collision, fire, or water incident and used as an escape route. With multiple class action lawsuits on the same incident, I believe this incident needs to be followed up on. Solutions: Revist the type of seal Honda is using. Move the control unit to a different location within the vehicle so the control unit will not become waterlogged and damaged. Lastly, provide a manual unlocking and opening mechanism for escape out of the rear tailgate if vehicle is involved in a collision, fire, or water event.

Infotainment system - while driving suddenly there is a cracking/ shrieking startling noise and infotainment system goes off shutting down ( network communication lost sign comes on) and the screen goes blank. No camera works. Radio and all electronic display goes off for a couple of minutes. Slowly, it begins to come back to life by itself in a couple of minutes. This happens randomly on and off. In last 4 weeks, it happened at least 15 times while driving. Honda dealership has my car for three days without a diagnosis or correction.

Several times over the last 18-24 months my van has 'stalled' after the auto engine start/stop feature restarts my car. This has mostly happened while at stop lights/signs, or idle. However, it has happened twice while driving, my car will just die and slow dramatically. I have been able to restart by pushing the start/engine button. There has been two times where restarting (while idle) has not worked. Most recently it happened while at a stop light. when the light turned green I went to accelerate and the van would not move, all the dash lit up, and there was no power to the engine. It took several minutes to get the van restarted, holding up traffic and causing me panic and fear that I could be hit.

right sliding Door fails to fully open and fully close when entering or while driving , it's available for inspection, high safety concern while driving door may open 4 kids ride everyday. The problem shows everyday on the info center and BIPS showing malfunctioning , will showw 100% on the computer reading ,has not being inspected by Dealer Service Department yet, i have reported safety issue and descrived and officially reported to Honda Customer Service [XXX] case #[XXX] (Laura) on Oct-21-2024. Yes Warning lamps and messages of the problem showed few times at first and Now it shows constantly ,Sliding door can not be operated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The multifunction camera which is responsible for ADAS features suddenly failed

Shortly after purchasing my vehicle and replacing the battery, I received multiple dashboard warnings. I took it in to the dealership, and I was advised that the van's multipurpose camera located behind the rear view mirror needed to be replaced. I have researched this issue and this appears to be very common with the Honda Odysseys. The vehicle is less than 48 months old, and it's already an issue? Wondering if this can be logged so that it can be recalled.

Rear door would not open with key fob, button on the dash or the button on the rear door. Then it randomly opened one morning and would not close. Through research I found out there is a problem with water leakage, the vehicle is not properly sealed. Resulting in a damage MICU. I was able to replace the MICU and the rear door works now. I believe this is a safety concern, how can I drive with the door not latching. When I unplugged the MICU water poured out and you can see rust in the fender well where the MICU sits.

The Auto-Idle Engine system malfunctions constantly. For example, several times I almost got into dangerous or possibly fatal accidents- I was in stop and go traffic on an interstate. Traffic slowed to a stop. I held the brake. The engine idled. I took my foot off the break and moved it to the gas when the traffic abruptly restarted. The car stalled and shut down. The cars around me expected me to go and had to swerve around me while I desperately tried to restart. There is no way to set a default that the auto idle feature is off when I start the car. I have to remember to turn it off. This also happened at an on ramp with a stop light, I almost got rammed by the car behind me. This feature is a drain on the engine and battery and is dangerous when it is not working correctly. The default should be off or just not have it at all. Honda dealerships aren’t willing to help me.

The rear lift gate fails to hold in the up position, the powered lift gate subsequently and randomly closes on its own without any driver intervention. The powered lift gate closed on me while I was retrieving groceries, almost crushing me had I not forced it back up by force. This has happened multiple times and could be lethal to a child or even an adult. The vehicle only has 39,xxx miles and has been used lightly as a family vehicle. The vehicle is available for inspection by NHTSA officials. Additionally, I have seen other vehicles with the same problem video taped on YouTube. Such links can be provided to investigators. Honda should recall these vehicles and disable the automatic closing of the lift gate that is occurring without any driver intervention. It is beyond reasonable to assume this fault can be lethal or cause serious bodily injury.

Power tailgate module exposed to water due to manufacturer defect in sealing above module. causing various electrical systems to fail including safety features. I do have the damaged module. Tailgate opened and wouldn’t close, when car in motion. Unable to use vehicle, the amount of electric items, due to fear brakes or transmission would fail while driving minivan full of young children Vehicle had warning light shortly after heavy rain. Was intermittent.

Auto idle stop. When the auto idle stop is on, when the vehicle is stopped at a light or due to traffic the vehicle while in drive will completely turn off. Unable to hit the accelerator to move as designed. We have to restart the vehicle and sometimes it takes multiple restarts. Extremely unsafe since we are unable to keep up with traffic. It has happened multiple times without warning. We have to make sure make a point to keep the auto idle engine turned off, but when you turn the car on it is automatically turned on. Called Honda, no recalls on this issue.

1. Issue: *Multiple (5+) warning lights on dash [i.e. road departure mitigation system problem, adaptive cruise control problem, lane keeping assist problem, auto high beam warning, collision mitigation system problem etc.] 2. Honda Dealer diagnosed & confirmed the issue as "multi purpose internal camera failure" 3. A failed camera affects safety related functionality which affects the safety of both driver and other drivers. 4. The issue first appeared March 16th, 2024

A latch inside the driver door of the car broke and my husband was unable to exit the vehicle. There was no reason for this part to break, no collision or rough use of the door. We just drove from our home to our destination without incident and the door would not open when we arrived. The dealership had to replace the broken part.

The car stalled when stopped at a red traffic light. This happened on 2 occasions, 11-3-23 and 12-9-23. The second time other cars behind us had to go around us while we tried to restart the car which put them at risk of being hit by cars in the other lanes. There was no warning. I took the car in for regular maintenance a few days ago during which the dealership did a multi point inspection but did not discuss this issue. Yesterday I heard about the fuel pump recall and think this might be the same issue. I called the dealership today but they said our car is not under the recall. Our car is available for inspection upon request.

Occasionaly car will not start of up after Idle Stop engages. Collision warning flashes then leaves us stranded in intersection. Very Danagerous.

I have had 2 major issues, the idle stop feature has multiple times caused my car to stall. It has even happened on the highway during traffic where the car went into idle-stop mode and would not restart the engine. Last week it happened again on a major road and the only way to restart the car is shift to park in the middle of a busy 4 lane road, turn off the car completely and then attempt a restart. The other issue was with the rear sliding door, my 3 year old son closed the automatic sliding door by pressing the button and his hand was crushed/ stuck until I was able to reopen it. I have called Honda who told me I could have it looked at but it would cost me for the diagnostic and repair if needed due to the fact that it was one month past their 3 year warranty period.

my rear entertainment does not show dvds playing however when I Insert a dvd I hear audio but the bluray rear entertainment appears to be stuck in loading setting and does not show a picture. Honda said there is a recall for this issue however My vehicle is not listing the recall. It is distracting to the driver and passengers causing stress.

I believe the idle start stop malfunctioned. The three times this has happened, I have been at a stop light and when I released the break and attempted to accelerate, my car turned off. It took several tries to get the car started and I felt very unsafe. In researching online I've discovered that I am not alone and am concerned that Honda hasn't had a recall to address the problem. Are they waiting for someone to die or be severely injured before addressing the issue?

The right-side sliding door for the rear seat row has a recurring malfunction. When the vehicle is locked and not running the sliding door will open a small bit, all by itself. It will remain stuck in this position and the electrical sliding door mechanism will not operate it. No one can exit or enter the vehicle using that door. The door can be forced to the full open position with substantial exertion by an adult male. It will then close and the electrical opening/closing mechanism will work alright for some time until the problem occurs again. This vehicle is available for inspection upon request. The vehicle dealer service department said they had seen this problem before in other vehicles. This component of my vehicle has not been inspected by the manufacturer, police, or others. When this problem occurs, a warning message is displayed on the vehicle electronic dashboard saying "Right sliding door problem."

When at a stop light at a busy intersection the idle stop feature would not restart the engine. The vehicle became stalled in the middle of traffic and I could not restart the vehicle for approximately 8 minutes. A transmission failure warning came on the screen and I was unable to operate anything in the vehicle. This could have caused me to be hit by oncoming traffic or rear ended. The vehicle has been inspected by the dealer and they were unable to reproduce the problem. This has happened a total of 3 times within the last 3 months.

I purchased my 2020 Honda Odyssey 3 months ago. We did notice that part number 72650-THR-A12 the rear door latch was carroded. The dealer had told me not to be concerned. Well I have been unable to drive my vehicle because I am waiting for that part which is on national backorder. The incident happened two weeks ago my sliding door opened while driving with my kids in the car. I had to pull over to try to close it I thought it was a fluke. Turns out I couldn't get it to stay closed. I had to drive it back home with the warning lights that my door is open. I can't get it to close at all or lock the vehicle while driving. There should be no reason why the inside of my door is all rusted and carroded. Not sure how water is getting in there. This leads to a failed door latch which then leads to the sliding door malfunction. The part is on backorder which makes me think that there are many other people experiencing the same problem.

While driving down the interstate the van went in Neutral and a message appeared on the screen that it was in Neutral, pull over when it is safe. The lights on the dash dimmed and no other message or warnings appeared. As I pulled off the interstate I was unable to use the brakes. We tried to put the van back in Drive but was not successful. We were able to get the vehicle in park and come to a stop. I turned it off and back on. No other messages appeared. The vehicle drove as expected and brakes worked.

While driving the infotainment system will go completely out. When this happens you lose all additional safety features (back up camera, lane notifications, etc). This also becomes a distraction to the driver as when the system goes out it make a loud noise or will have a continued crackling noise which is highly distracting to the driver. I have seen a number of complaints online about this issue and have experienced the outages almost daily while driving the vehicle.

Stopped at red light. System to stop the engine to save fuel engaged. When light turned green the car would not restart, stranding the vehicle at the intersection.

Auto engine idle shut off issue and yes it is available for inspection. Upon exiting stop/start events(auto shut off at stop signs/lights/parking lots), engine does not restart. instead, it shifts into park, lights up all instruments on display panel, and requires a manual restart. vehicle is dead until restarted, posing a hazard to occupants/oncoming traffic. This has happened to me 3 times over the last two weeks. Didn't document date of 1st incident. 2nd incident was 3/22/23. 3rd incident was 3/25/2023. Immediately taken to dealer service center for repair. Dealer told us they couldn’t replicate the issue, that there are no codes, and no service advisories. We were told there was nothing they could do and to just turn off the feature when driving. The only one to inspect the vehicle was the dealer service center. No warning at all. Car just doesn't start and driver is left sitting and helpless in active traffic until the car can be restarted.

On 18 January 2023 the tailgate on our 2020 Odyssey refused to open. Neither the inside switch nor the outside switch does anything. I crawled in the back and checked the fuses and both are good. I also discovered that the emergency tailgate release did not function. Took it to the dealer, Greenway Honda in Florence, Alabama, an hour from home, and they weren't able to find the fault with a cursory check and a reboot of whatever computer system is applicable. They said they need to keep it for at least a half day and "really tear into it." But we could not leave the vehicle at that time, having no transportation home. Eventual diagnosis determined the tailgate control module, the tailgate closure motor, and the tailgate latch had all failed. Parts were on backorder and no estimate on availability. After I contacted Honda corporate the parts suddenly became available at the dealership within a few days. Repairs were effected on 27 February at Greenway Honda, Florence, Alabama. We were without the full use of our vehicle for approximately six weeks. Occupants could become trapped in the vehicle if the front doors were disabled in a collision and electrical power was lost, rendering the sliding doors and the tailgate inoperative. The emergency release lever also would not function and this could trap occupants completely. Examination of the tailgate electronic control module shows water infiltration which conceivably shorted the closure motor and jammed the latch, making it impossible to open the tailgate. Photos of the failed electronic module were provided to the dealership and to Honda corporate. The failed parts are in my possession and are available for inspection.

My backup camera is displaying system failure. It is not working. Makes Backing up less safe I contacted a dealer and was told my vehicle is NOT in the recall There was no inspection. It was working when I left the house. And stopped work before I got home. No other warning or other symptoms of the problem.

Infotainment system stopped working while car was on. It just shut off with no warning. I had no backup camera, phone, USB, radio. This drained my battery and caused my van to not start. I was stranded with my children and had to call a tow. Moments prior to the battery dying, the lights on the dash were flashing, my tail lights were on and flashing and would not shut off. Towed to the dealer and battery was charged and everything is working.

The auto idle stop automatically turns on when the van engine is started. I was stopped at a stop sign while trying to cross a dual lane highway (55 mph speed limit). Was not aware that the auto idle stop had shut off the engine. When I had an opportunity to cross the highway I let of the brake and pressed the accelerator and the engine was attempting to start and felt like we were going to be struck by cross traffic before the engine started and we were able to cross. I am aware that this feature can be turned off. But it has to be turned off each time the vehicle is started. Needs to be a way to permanently disable this feature.

The Honda Idle Stop feature is the issue. My wife drives this car and on at least 20 occasions, the car shut off when she was stopped at a stop light when Idle Stop was enabled. The car shuts off when she tried to accelerate once the traffic light turns green. The car then has to be restarted. This is a safety issue because cars behind us could easily rear-end our vehicle since the stop light has turned green and cars are moving. Honda claims that they cannot replicate the issue but it is clearly a large issue with the Idle Stop feature. It seems as if the vehicle does not have enough power to get the engine back to normal mode and therefore it shuts off. Most of the time that air conditioning is running so perhaps the extra load from that contributes. Regardless, this is something that needs to be fixed quickly.

Non-working touchscreen monitor (navigation, radio, heat/ac adjustments, everything on screen off and won’t turn on. The usb outlets, backup camera, rear tv are also all non-working. Issue with doors, van beeps twice when walking away from vehicle, like one is not shut properly even after you open and shut all doors again. Also rear sliding doors don’t shut sometimes and act like there is something in the way of it closing and reopening. Available anytime on Friday for inspection. Safety issue only with backup camera. Prefer the convenience of having one to see behind me better. Mirrors ok but camera better. Problem was fixed twice at Honda dealership in Jonesboro Ar. They said it was a recall. The solution to the recall only fixed it temporarily though. The same above issues continue to reoccur even after repair. Scheduled and went into Honda for the third time for the same issue and the dealership sent me away. This time they said they wouldn’t be able to fix again until someone (an engineer) from corporate could come out and look at my car. This hasn’t occurred and it’s been over two months. They said they have a new service manager and they are looking into it. I’ve called a number of times and I am just told their new and their trying to figure out who to contact. Issues started out with popping and crackling noise in speakers. Then the touchscreen monitor would say no audio connection. The rear tv would go on and off too. Then the touchscreen just died and nothing works now. It doesn’t even turn on. Just black screen. So I have a non-working touchscreen, navigation, radio, back up camera, heat/air adjustments, all components on the touchscreen are non-working. USB ports are non-working. Rear tv is non-working.

UNKNOWN My 3 year old’s hand was crushed in the sliding door. The door closed completely, latched and locked (beeped). The door did not recognize resistance when closing and did not reopen. Medical treatment is forthcoming. The picture attached was taken approximately an hour and a half after the incident.

New ex-l model van with about 800 miles on it began to permeate the cabin with a gaseous odor coming from the air vents in recirculate mode and could be smelled from the outside of the vehicle as well. Initially smelled it when at idle after a 150 mile one-way trip. The vehicle had to be turned off to make the smell stop. It started again upon return and got stronger when the a/c was put in fresh air mode.

I WAS TRYING TO COME TO A STOP AND MY CAR WOULDN'T STOP. THE CAR WAS SHAKING AND I ALMOST HIT THE CAR IN FRONT OF ME. THANKFULLY THERE WASN'T A CAR TO THE RIGHT OF ME SO I SWERVED AND PULLED MY EMERGENCY BRAKE. THERE WAS A LIGHT ON THAT SAID BRAKE SYSTEM IN ORANGE. THANK GOD MY TWINS WERE NOT WITH ME WHEN THIS HAPPENED. IT'S A 2020 HONDA ODESSEY WITH LESS THAN 8000 MILES. I BOUGHT I BRAND NEW! I HAD IT TOWED TO THE DEALER AND THEY SAID THEY HAVEN'T FOUND ANYTHING TO FIX. THEY DID KEEP IT ANOTHER 24 HOURS TO DRIVE IT AROUND SOME MORE TO SEE IF IT HAPPENS AGAIN. I'M WORRIED SICK TO DRIVE THIS AGAIN WITH MY CHILDREN IN IT! WHAT IF NEXT TIME I AM NOT SO LUCKY TO AVOID AN ACCIDENT?!? I SAW OTHERS POST THE SAME THING ON THIS EXACT VEHICLE.

Mileage: 8,000

TURN SIGNAL SOUND INDICATOR NOT AUDIBLE WHEN DRIVING. ENGINE NOISE, OPEN WINDOWS, RADIO, DROWN OUT THE SOUND OF THE TURN SIGNAL BEING ON. TURN SIGNAL LIGHT INDICATOR WORKS BUT SEEMS TO BE NOT ENOUGH TO REMIND ME TO TURN IT OFF.

Mileage: 12,324

CRACKLING NOISE FROM FRONT WINDSHIELD OR DASH AREA MOST FREQUENT WHEN THE VEHICLE IS MOVING BUT CAN SOMETIMES BE HEARD AFTER COMING TO A STOP.

Mileage: 10

WHILE DRIVING ON INTERSTATES AND LOCAL ROADS, THE ONBOARD "INFOTAINMENT" SYSTEM CONTINUALLY EMITS LOUD POPPING, CRACKLING SOUND (SOUNDS LIKE THINGS HITTING WINDSHIELD), RESULTING IN DISTRACTION AND CONFUSION WHILE DRIVING. VARIOUS COMPONENTS OF THE INFOTAINMENT SYSTEM RANDOMLY GO OUT, CAUSING SYSTEM REBOOTS WHILE DRIVING AND CREATING DISTRACTION. NAVIGATION SYSTEM IS ALSO SOMETIMES AFFECTED, FAILING TO PROVIDE TURN GUIDANCE OR GIVE ACCURATE LOCATION. REAR "CABIN VIEW" FREEZES INTERMITTENTLY, DISPLAYING ONLY STILL IMAGE RATHER THAN VIEW OF REAR SEATS. FM RADIO RANDOMLY CUTS OUT, DISPLAYING "NO AUDIO CONNECTION FOR FM".

Mileage: 7,000

20V-438 IS FOR A CAMERA RECALL. HOWEVER THE TWO DEALERSHIPS IN MY TOWN BOTH HAVE SAID THEY WILL NOT HAVE PARTS FOR 2 MONTHS.

I PURCHASED AN ODYSSEY AND WITHIN LESS THAN 2 WEEKS, THE INFOTAINMENT SYSTEM STARTED DISPLAYING PROBLEMS. THE SYSTEM GIVES A LOUD, CRACKLING NOISE OVER THE SPEAKERS. SOMETIMES THE AUDIO CONNECTION WILL CUT OUT WITH VARYING ERROR MESSAGES. OTHER TIMES THE ENTIRE SCREEN WILL GO BLACK/TURN OFF FOR SEVERAL MINUTES, COMPLETING DISABLING THE BACKUP CAMERA AND OTHER FUNCTIONS. WHEN THE AUDIO GOES OUT IT WILL ALSO HANG UP/DISABLE ANY GOES GOING OVER ANDROID AUTO OR BLUETOOTH. THE AUDIO DISPLAY SCREEN FOR ANDROID AUTO WILL SOMETIMES FREEZE. I'VE ALREADY HAD MY VEHICLE IN THE SHOP TWICE FOR THIS PROBLEM WITHIN A MONTH AND A WEEK OF OWNING THE CAR AND THERE'S BEEN NO RESOLUTION YET. I'VE SEEN THAT THERE'S A CLASS ACTION LAWSUIT FOR THIS EXACT PROBLEM IN THE 2018 AND 2019 MODELS, WHICH APPARENTLY DID NOT GET RECTIFIED FOR 2020. THE PROBLEM OCCURS RANDOMLY AND SPORADICALLY, BUT DOES OCCUR ALMOST EVERY SINGLE TIME I DRIVE THE CAR AT SOME POINT OR ANOTHER. IT'S EXTREMELY DISTRACTING AND NOT SAFE.

Mileage: 400

THE INFOTAINMENT SYSTEM (IS) STARTED MALFUNCTIONING AROUND 2000 MILES. THE SCREEN WENT BLACK AND THEN CAME BACK ON. IT PROGRESSIVELY GOT WORSE. THERE WAS CRACKLING AND STATIC AROUND AND ABOVE THE STEERING WHEEL. IF SYSTEM WAS ON IT WENT OFF WITH THE CRACKLING AND IF OFF IT CAME ON. THE MESSAGE ON THE SCREEN SAYS NETWORK COMMUNICATION LOST. WHEN OFF THERE IS NO GPS, NO BACKUP CAMERA, NO SPEED LIMIT NOTICE, NO CLIMATE CONTROL ADJUSTMENT, NO RADIO, NO CLOCK, NO ANYTHING THAT IS PART OF THE IS. AND PHONES DO NOT CHARGE WHEN SYSTEM IS OFF. THIS HAPPENS FREQUENTLY WITH CITY DRIVING AND HIGHWAY DRIVING. IF I HIT A BUMP IN THE ROAD THE SYSTEM WILL COME ON IF OFF AND OFF IF ON. I CALLED HONDA IN TORRENCE, CA AND WAS GIVEN A CASE NUMBER: 10288286 ON MARCH 6. THE CAR WAS PURCHASED ON JANUARY 6, 2020. WE LEFT NJ TO DRIVE TO FL ON JANUARY 24. THE SYSTEM HAD BRIEF MOMENTS OF BLACK OUT BETWEEN JANUARY 6 AND 24. WE WERE MOSTLY WITHOUT THE SYSTEM FOR THE ENTIRE DRIVE. I TOOK IT TO ED MORSE HONDA IN RIVIERA BEACH, FL IN THE BEGINNING OF FEBRUARY AND WAS TOLD THIS WAS A PROBLEM WITH PILOTS AND ODYSSEYS. I WAS TOLD THEY WOULD NEED THE CAR FOR SEVERAL DAYS AND COULD NOT PROMISE THEY WOULD BE ABLE TO FIX IT. HONDA DID NOT HAVE A FIX. THEY HAD NO LOANERS SO I DECIDED TO WAIT UNTIL WE RELOCATED TO ANOTHER AREA OF FL. AT THIS TIME I RECEIVED AN EMAIL FROM WAYNE GROSS, SERVICE MANAGER HONDA UNIVERSE, WELCOMING ME TO THE HONDA FAMILY. I EMAILED HIM ABOUT MY PROBLEM WITH NO RESPONSE. I LATER FOUND OUT HE NO LONGER WORKED THERE. I TOOK IT TO REGAL HONDA IN LAKELAND, FL AND WAS TOLD THE SAME THING. THEY WOULD STRAIGHTEN OUT THE WIRES BUT WOULD NOT KNOW IF IT WAS FIXED. HONDA HAD NO FIX. I DECIDED TO WAIT UNTIL I RETURNED TO NJ. I HAVE CONTACTED HONDA UNIVERSE AND WAS TOLD HONDA HAD A FIX ON MAY 1. I CAN'T CONFIRM THAT WITH HQ OR SERVICE MANAGERS. I DON'T FEEL SAFE. *TR

Mileage: 2,000

THE INFOTAINMENT SCREEN REPEATEDLY FREEZES UP. IT CAN HAPPEN WHILE PARKED AS WELL AS WHEN DRIVING OR USING THE REAR VIEW CAMERA TO BACK UP - WHICH IS THE BIGGEST SAFETY HAZARD. THIS IS VERY MUCH A DISTRACTION FOR THE DRIVER. THE ONLY REMEDY IS TO TURN THE VEHICLE COMPLETELY OFF, OPEN THE DRIVER'S DOOR TO SHUT THE SYSTEM OFF, AND THEN RESTART THE VEHICLE.

Mileage: 8