1998 HONDA PASSPORT Fuel System, Gasoline Problems

TL* THE CONTACT OWNS A 1998 HONDA PASSPORT. WHILE HAVING THE VEHICLE SERVICED BY AN INDEPENDENT MECHANIC FOR UNRELATED ISSUES, THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS LEAKING ABNORMALLY. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THE FAILURE WAS CONFIRMED AND THE CONTACT WAS ADVISED THAT THE FAILURE COULD NOT BE REPAIRED. IN ADDITION, THE DEALER ALSO ADVISED THAT THE UNDER FRAME WAS SEVERELY RUSTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 141,709.

Mileage: 141,709

THIS LETTER IS TO COMPLAIN ABOUT THE LACK OF SERVICE I RECENTLY RECEIVED WHEN SPEAKING TO A CUSTOMER SERVICE REPRESENTATIVE. I PURCHASED MY PASSPORT IN AUGUST OF 1998. SINCE IT WAS PURCHASED, MY REAR BEVERAGE HOLDER FAILED TO STAY CLOSED. THE DEALER STATED THAT, ?IT IS JUST THE WAY IT WAS DESIGNED. THE STRIKE PLATE SEEMS TO FAIL TO MAKE PROPER CONTACT WITH THE MAGNET. ON NUMEROUS OCCASIONS, MY THREE-YEAR OLD DAUGHTER HAS TRIPPED UPON THIS BEVERAGE HOLDER. LAST YEAR, MY FUEL GAUGE STARTED TO WORK INTERMITTENTLY, NOT READING FULL WHEN FULL, DROPPING TO EMPTY WHEN THE TANK WAS FULL, AND FINALLY, NOT MOVING OFF OF EMPTY. AS A MATTER OF FACT, I BROUGHT MY CAR INTO MY LOCAL DEALER TO HAVE MY AIR CONDITIONING SYSTEM CHECKED AND THE TECHNICIAN MENTIONED TO ME THAT HE COULDN?T TAKE MY CAR FOR AS LONG OF A TEST DRIVE AS INTENDED BECAUSE MY TANK WAS EMPTY. I TOLD THE TECHNICIAN AHEAD OF TIME THAT THE FUEL GAUGE DIDN?T WORK. I CAME ACROSS TWO HONDA TECHNICAL SERVICE BULLETINS THAT COVER THESE PROBLEMS. THE FIRST, BULLETIN 98-027 WAS ISSUED ON MAY 11, 1999 AND COVERS ALL 1998 PASSPORTS. IT DESCRIBES THE SYMPTOM THAT I AM EXPERIENCING ONE OR BOTH OF THE MAGNETIC LATCHES DO NOT HOLD THE REAR BEVERAGE HOLDER CLOSED. IN ADDITION, IT DESCRIBES THE CORRECTIVE ACTION AS REPLACING THE REAR CONSOLE COVER. IF DISCOVERED DURING THE WARRANTY PERIOD, THE BULLETIN ALLOWS THE REPAIR TO BE MADE FOR FREE. IF DISCOVERED OUTSIDE OF WARRANTY, THE BULLETIN REQUIRES THE DISTRICT SERVICE MANAGER OR ZONE OFFICE TO GIVE CONSIDERATION BEFORE WORK IS TO BEGIN. THE SECOND, TECHNICAL SERVICE BULLETIN 99-004, WAS ISSUED ON SEPTEMBER 14, 1999 AND COVERS CARS THROUGH VIN NUMBER [XXX] MY VIN NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 30

CONSUMER STATES THAT REAR CUP HOLDER KEEPS OPENING UP, CAUSING THE KIDS IN THE BACK SEAT TO TRIP OVER THE CUP HOLDER. DEALER NOTIFIED. *AK THIS HAD BEEN GOING ON SINCE PURCHASE. THE CUP HOLDER OPENED UP ON ITS OWN. THE CONSUMER'S CHILD HAD TRIPPED OVER IT ON NUMEROUS OCCASIONS AND RESULTED IN SCRAPES AND SCRATCHES. TSB# 98-027. HONDA REFUSED SERVICE. *SCC THE FUEL GAUGE WORKED INTERMITTENTLY, IT WAS NOT READING WHEN THE GAS TANK WAS FULL AND FINALLY IT DID NOT MOVE FROM EMPTY AT ALL. *JB

Mileage: 30

THE CONSUMER STATED THAT FUEL GAUGE DID NOT WORK PROPERLY. THE DEALER WAS NOTIFIED. *AK THE FUEL GAUGE NEVER REGISTERED A FULL TANK OF GAS. WHEN THE FUEL LEVEL WENT BELOW A HALF A TANK THE GAUGE REGISTERED ON EMPTY AND THE FUEL LIGHT ILLUMINATED. TECHNICAL SERVICE BULLETIN 99-004 WAS ISSUED RELATED THE FUEL GAUGE PROBLEM BUT THE DEALER REFUSED TO REPAIR THE VEHICLE FREE OF CHARGE BECAUSE IT WAS OUT OF WARRANTY. *SCC *NLM

Mileage: 50,000

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

FUEL SENDER BAD, ANDGAS GAUGE DOES NOT READ ACCURATELY

SEPT 1998-RECALL: BATTERY TERMINAL DEC 1998-RECALL: ACCELERATOR PEDAL MOULDING APRIL 2000 RECALL-REAR SUSPENSION U BOLT. ALSO, LOOSE FRONT HOOD, DEFECTIVE FUEL GAGE.

FUEL SENSOR IN TANK FAILED. YH

ENGINE STALLED DUE TO INTAKE FAILURE. YH

FUEL GAUGE INACCURATE.

NO SUMMARY

NO SUMMARY LISTED FOR THIS VEHICLE. *AK

FUEL GAUGE INOPERATIVE.

FUEL SENDING UNIT / FUEL PUMP FAILED. *YC

GAS GAUGE HAS NEVER WORKED. YH

FUEL GAUGES FAILED CAUSING THEM TO READ INCONSISTENTLY.

FUEL GAUGE GIVES SPASTIC AND TOTALLY INACCURATE READINGS. THE DEALER NOR HONDA HAVE BEEN ABLE TO CORRECT PROBLEM.

INACCURATE FUEL GAUGE READOUT.