2017 HONDA RIDGELINE Back Over Prevention Problems

See attached document for complaint.

MY 2017 HONDA RIDGELINE's backup camera is not working. Screen its totally BLACK. I can not see to the rear in the camera.

The contact owns a 2017 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 22V867000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 22V867000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Honda Ridgeline. The contact stated that the tailgate was cutting the wires to the rear-view camera. The contact stated that the camera was inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V867000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to another local dealer, Balise Honda of West (509 Quaker Ln, West Warwick, RI 02893) to be diagnosed. The contact was informed that the wires needed to be replaced. The vehicle was repaired but the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 70,000. Parts distribution disconnect.

Mileage: 70,000

Rearview camera in tailgate stopped working due to a damaged wiring harness. The harness is routed in a manner which is sure to fail through normal tailgate operation.

Wiring is clearly broken down on the left side inside the tailgate causing the backup camera to not work. Sounds like an incredibly common issue and I am being quoted $700 to have it fixed.

The truck’s dual swinging tailgate pinches the wiring harness leading to the backup camera causing a break in the wires. The inoperative backup camera poses a safety concern. Repairing the wires or replacing the OEM wire harness does not address the design flaw. Please contact me with and questions or concerns. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Wire harness to back-up camera in tailgate has broken due to design of dual action tailgate

The contact owns a 2017 Honda Ridgeline. The contact stated the Back Over Prevention camera was not working properly. The contact stated no warning light was illuminated. Upon investigation, the contact noticed near the tailgate that the camera wire was fractured. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 39,000.

Mileage: 39,000

Back up camera wiring harness broke. Broken wire is visible in the harness. No back up camera.

The contact owns a 2017 Honda Ridgeline. The contact stated that he noticed that the rear-view backup camera failed to operate. The vehicle was taken to the dealer where it was diagnosed that the wiring harness broke and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

Mileage: 92,000

The backup camera went blank. I no longer have a backup camera to safely backup. I found the wires leading to the tailgate are severed due to opening and closing the tailgate. I have 53,000 miles on the truck.

wiring for back up camera was designed to rub against the tailgate hinge.after several years it rubs through the insulation and then the back up camara doesnt work.Poorly designed ,in fact designed to fail

Poor design for wiring harness in tailgate causing back up camera to cease working

rear back up camera failure due to rear gate wiring harness failure

Back up camera stopped working due to wiring harness cut by rear tailgate closing

Opening and closing the tailgate has resulted in the wires breaking that go to the backup camera. Needless to say you need to be able to open and close tailgate on a truck.

The backup camera has failed. Troubleshooting led me to discover the wiring harness where the tailgate opens and closes is frayed exposing/cutting the wires. Likely wires are low voltage. However, could there present a sparking hazard and ignite flammables being carried? At this time, the camera has no display.

Backup camera stopped working. It started in 2019 with the down looking view would show black but the other views still working, today 6/18/2022 all views are black with only the gridlines showing on the screen. Upon inspection the wire harness and wires are broken where the cable goes from the tailgate to the body due to opening and closing the tailgate using the hinge on the side.

The harness to the backup camera has split due to the tailgate and the backup camera is no longer working.

Blind Spot warning system failure. Could not find cause, so took it to the dealer and they determined it was a shorted wires within the wiring harness that leads to the tailgate. This is the same wiring harness that has the backup camera wires, which are also problematic. Apparently within the last month or so, you announced an investigation into this issue for 2017 and 2018 Ridgelines. Dealer is Luther Brookdale Honda in Brooklyn Center, MN. I paid $114.11 for a diagnostic.

broken tailgate harness causing the backup camera to no longer work. my vehicle is available for inspection, at this time. I can no longer see behind my vehicle and may injure animals, children, or damage property when driving in reverse. This is no longer covered by warranty, but is a poor design where the tailgate itself clamps and eventually cuts the wiring harness. I have confirmed this issue with dozens of other 2017-2018 ridgeline owners. there was no warning other than my screen going black one day after using the vertical hinge on the tailgate.

1. Reverse camera not operating because of wire harness conductor breakage at tailgate hinge point. 2. Reduced vision and blind spots when backing up. If this isn't a safety concern, what is? System stopped working at 3-years, 40K miles. Dealer told me issue not covered under warranty, wanted $700 for a repair of Honda's inferior harness design. Aside from the poor flex loop design, the quality of the conductors are insufficient for use in a flex application. My opinion is based on 31 years of designing robot wire harness's in high flex applications. I spent four hours splicing the harness back together, all the conductors in the harness were broken. 3. I exchanged several emails with service manager; I'll dig them out of backup data storage if needed. Service manager told me the Honda people he talked too did not see it as a warranty safety issue; $700. Once again I have to ask, how can not having a complete view of the rear of the truck when in reverse not be a safety issue? The camera is a mandated safety item. 4. Failure began with a few days of intermittent operation before complete failure. I'll note that my truck tailgate gets very light use. The harness design is inferior by any engineering failure mood analysis. THERE ARE THOUSANDS OF RIDGELINE TRUCKS ON THE ROAD WITH THIS ISSUE. 5. As I mentioned, I've made a temporary splice repair. I've managed to restore rear image although the screen quality is not what it should be. 6. I've owned Honda's for years and have had to deal with other issues Honda does not want to admit is their responsibility, and will secretly do extended coverage because they know it should be covered. Driving without the camera makes my wife and I very nervous. 7. In summary all owners of second generation Ridgeline's should be entitled to a replacement redesigned rear camera harness for SAFETY REASONS before a child, adult, or bike rider are killed or injured.

Backup camara failure due to failure of wiring harness through tail gate.

Backup camera wiring harness has been pinched and broken by opening the tailgate resulting in the backup camera malfunction.

After reading about this issue I know it's common, however it just happened to me. My backup camera in my 2017 Honda Ridgeline is now black - and sure enough if you open the tailgate you can see exposed wires where there should be black conduit covering them. I am pretty bummed because this is a car I have had about 18 months. I'm sure they will tell me I need a new harness and it will cost me a bundle to fix. Now I am worried that it will just break again after reading all the other complaints about this issue. I want to be part of the law suit for this issue but not sure how to get on that train.

The back up camera stopped working. Can't detect any movement when backing up, ie, children, adults, pets etc. I have small grandchildren and this is a very big concern. Service scheduled for July 6, 2021. Work order stated broken wires due to corrosion, camera and wiring harness needed to be replaced. Manufacturer has been contacted.*JB No warning or message to alert us. It stopped working June24, 2021 From research on line, this is an issue on the 2017 Ridgeline. Wiring harness on tailgate wires are being broken due to location in the tailgate.

I own a 2017 Honda Ridgeline and am original owner. Couple of months ago my backup camera went black with only the yellow space image showing on the screen. Went to dealer and they said it was the camera. Made appointment for this repair for $391. After 2 hours they said it wasn't the camera and that the wiring harness in the tailgate was severed and to replace it was $1,641. I said no thanks. In researching online I guess it is a very common problem. You tend to rely on it. There was no warning that it was going to happen. I backed into another vehicle recently that I am sure I would not have had the camera worked. This is not a work truck. It is my daily driver. I currently have almost 38,000 miles on it and have owned it just over 4 years so it is beyond the warranty coverage. In my opinion there should be a recall by Honda Motor Corporation for this serious problem.

The back-up camera harness runs through the tailgate. Through repeated, normal wear and tear, this wires within the camera harness crack / split, requiring a repair of this harness.

THE BACK UP CAMERA HAS CEASED WORKING DUE TO THE WIRING HARNESS BEING CUT AND CRIMPED IN THE TAILGATE ASSEMBLY. IT APPEARS TO BE A EXAMPLE OF A POOR DESIGN THAT COULD BE A SAFETY ISSUE. THE CONSTANT OPENING AND CLOSING OF THE GATE AND THE CHOICE OF POOR MATERIALS DOES NOT PROTECT THE WIRING. I NOTICED IT WHEN ATTEMPTING TO LEAVE A PARKING LOT. THROUGH MY RESEARCH IT IS A COMMON OCCURRENCE ON THESE MODELS.

Mileage: 40,512

THE REAR BACKUP CAMERA THAT IS USED EVERY SINGLE DAY HAS GONE COMPLETELY BLACK. THE WIRE HARNESS THAT RUNS FROM THE TRUCK TO THE TAILGATE HAVE SPLIT DUE TO OPENING AND CLOSING. THIS IS A VERY COMMON PROBLEM THAT IS NOT THE EASIEST TO FIX WHICH COSTS THE OWNERS. THIS WILL HAPPEN TO EVERY SINGLE 2017-2019 RIDGELINE. IT IS SIMPLY CAUSED BY OPENING AND CLOSING TAILGATE IN THE PARKED POSITION.

Mileage: 75,000

TL* THE CONTACT OWNS A 2017 HONDA RIDGELINE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE IN REVERSE, THE REAR VIEW CAMERA WAS INOPERABLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE WIRE HARNESS WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER CURRY HONDA LOCATED AT 5525 PEACHTREE INDUSTRIAL BLVD, CHAMBLEE, GA 30341 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 31,000.

Mileage: 31,000

REARVIEW CAMERA DID NOT WORK. WIRING WAS BROKEN BETWEEN BODY AND TAILGATE WHERE IT FLEXES. *TR

Mileage: 42,000