2019 HONDA RIDGELINE Structure Problems

I just purchased a 2019 Honda Ridgeline. When driving I noticed the hood vibrating or shaking. I checked to ensure it was closed all the way, and it was. When I did research, I found there is a safety recall for this exact issue, and the year, make and model of my truck falls into the affected years. However, when I look up my VIN, it does not comeback with the recall authorization. Please advise. The recall number is: 21V932

I currently have the following recalls; tailgate harness, hood latch striker, timing belt and fuel pump. I have contacted my local dealer and I am being told that there are no parts.

I request Honda consideration of payment for hood replacement on my 2019 Ridgeline. Since I bought the truck new in 2019, the hood has fluttered alarmingly in turbulent air. I took it in when I got the recall notice in Jan 2022, hoping that it would resolve the problem. The local dealer installed a bracket reinforcement at that time. It did not prevent the hood flutter. This summer, as I was travelling in Wyoming on a 2 lane road at 55mph, I encountered a blast of air from a semi truck going the opposite direction. The left side of the hood blew up 4-5 inches, accompanied by a loud banging noise. The hood latch held. When I stopped, the left side of the hood was deformed upward about 1.5 inches. At roadside, I torqued it down so that it did not have such a big gap, but after that, it would even deform up substantially with the bow wave from a passing motorcycle. Ultimately, I used Guerilla Tape to hold the hood down and to try to prevent air pressure from getting under the hood and lifting. This was effective, but I noticed that now the entire hood would flutter. In 2021, Honda sent me a recall notice about this issue and I complied. That notice said that one of the potential remedies was hood replacement. This seems adequate evidence to me that Honda acknowledges a design flaw. i believe that there are actually 2 flaws. one with inadequate stiffness of the leading edge of the hood, and the other inadequate prevention of air ingress under the leading edge of the hood. The combination of these led to hood failure. I believe that if I had waited to respond to the recall notice, that Honda would have certainly replaced my hood, the skin of which is now completely debonded from the underlying skeleton. I suspect that my local dealer followed recall guidelines in the placement of latch reinforcement, but maintain that this was inadequate remedy for a potentially lethal problem.

Severe hood vibration, bouncing and shaking present at various highway speeds (55mph-65mph). VIN was included in NHTSA Campaign Number: 21V932000 (Structure, Latches, Locks/Linkages). Upon visual inspection hood latch was significantly loose. Gaps evident in seal of hood and severe vibration of hood presented and remain present following recall/repair. The vehicle was brought to the dealership upon reciving recall notice. Dealership installed striker plate and tightened loose hood latch. (03/03/2022) However, hood continued to vibrate, bounce and shake at highway speeds after initial repair; noticed only after leaving dealership. Consequently, vehicle has been returned to the dealership two additional times for same safety complaint: severe hood vibration. (Vehicle returned again 03/04/2022 and 03/21/2022). Dealership was informed of continued severe vibration and failure to address the vibration and bouncing of hood resulting from air entry through gaps between hood and grill each time vehicle returned to dealership. Despite consumer informing dealership vehicle's hood was continuing to show severe vibration, shaking and bouncing at highway speeds, the dealership indicated they did all they could; all is safe and the hood does not get secured on sides, just at front latch. Dealership informed consumer nothing more could be done. Consumer found dealership's explanation; subsequent failure to address and correct vibrating hood safety issue unacceptable and is reporting this vehicle's hood vibration as a continued safety problem as it remains a clear and present danger at this current time. Continued, natural wear, tear, and strain caused by vibration and bouncing of the hood, resulting from air entry through gaps between hood and grill, remains clear and present danger of hood unexpectedly opening while driving increasing the risk of a crash resulting in potential injury or death.

When the tailgate of the Ridgeline is open like a door it slams shut hitting the person loading something into the bed in the back. The hinge isn’t strong enough to hold the door open. The truck has to be parked on perfectly level ground to keep this from happening. Honda has been made aware of this problem.

Hood is warped because of 3 years of it not latching properly. Recall did not fix the problem. According to the recall, if the hood is damaged they are supposed to replace it, which it is damaged. Honda Autonation 104 refuses to do so saying "this is normal" and I have provided Honda service people that will vouch for us. Provided photos and videos. Safety is put at risk for the driver and passengers along with other motorists if a failure happens and the hood fly's open at highway speeds it could cause death. Yes has been confirmed by dealer employees and and other service shops. The dealer managers refuse to even come look at the vehicle even when it is there at the dealer. First appeared 6 months after we bought the vehicle brand new from said dealer. Has been documented on many of our oil change visits. Still refuse to replace damaged/warped hood. To add to our frustration, Corporate Honda is also in agreement with the dealership. No one from the dealership or Corporate Honda has ever actually inspected the hood. This vehicle, 2019 Honda Ridgeline, has never been involved in any sort of accident and has been very well maintained and taken care of.

The contact owns a 2019 Honda Ridgeline. The contact stated while driving at various speeds, the hood was shaking significantly. The contact stated upon opening the hood, he noticed that the hood latch was significantly loose. Additionally, the contact stated that there were gaps in the front seals of the hood, allowing air inside, which caused the hood to vibrate. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The vehicle was taken to the dealer where the striker support plate was installed; however, the failure reoccurred while driving. The dealer was notified of the failure and informed the contact that the recall repair was not completed on the vehicle as no issues were found; however, the work order showed that the striker support plate was installed. The manufacturer was notified of the failure and informed the contact that the hood could not be replaced under NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages) however, the manufacturer recall remedy notes stated that the hood could be completely replaced with a new part for free. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The failure mileage was approximately 52,000. Parts distribution disconnect. the only repair (striker support plate installation) that was done in regards to the recall. Despite the fact that consumer informed the dealer that she was still experiencing severe hood vibration at highway speeds, from the air entry through gaps between the hood and grill, which have caused the latch assembly to become extremely loose, the dealership has expressly told the consumer that they adhered to all the required guidelines when it comes to remedying this recall.

Mileage: 52,000

The contact owns a 2019 Honda Ridgeline. The contact stated while driving 65 MPH, he heard the hood vibrating. The contact stated no warning light was illuminated. The contact was able to drive to his destination. The contact took the vehicle to the local dealer and had TSB #A17-083 completed. The contact stated he continued to hear the hood vibrating. The contact received notification of NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The vehicle was taken back to the local dealer and the recall repair was completed. The contact stated that he continued to hear the hood vibrating. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.

Mileage: 35,000

Driving at about 60-70mph the hood vibrates or shimmy's. The movement is enough to warrant slowing down in case is opened suddenly. There are no warning lights or messages when it happens. It occurs frequently. I have not visited the Honda dealer yet.

The contact owns a 2019 Honda Ridgeline. The contact stated that while passing semi- trucks on the highway traveling the opposite direction, the hood lifted up and vibrated. The vehicle was taken to the local dealer but it was unknown if the vehicle was diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 0.

I was driving at 65 Miles and I felt something wrong was happening, the hood was totally opened while I was driving .its was a windy day and I thought was the wind . I stopped and I closed it very well but the fallowing week I had the same issue with my car.

The hood shakes, flutters, bounces, in the wind. It is very unnerving thinking hood will detach and fly up and hit windshield while driving. Took the ridgeline to Honda of Ames Iowa. The glue holding the subframe to hood failed and Honda of Ames said it was out of warranty with 61,094 miles. My opinion was glue failed was not the problem but a design flaw in the hood. Honda of Ames Iowa referred me to a 3rd party for repair. I performed my own repair by glueing hood with gorerilla glue and hood still shakes, flutters, bounces.

TL* THE CONTACT OWNS A 2019 HONDA RIDGELINE. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE HOOD STARTED TO VIBRATE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED HONDA CARS OF KATY (21001 KATY FWY, KATY, TX 77450, (832) 772-4483), WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

Mileage: 16,000

HOOD FLUTTERS ON HIGHWAY. HAPPENS MORE DURING WINDY CONDITIONS BUT CAN HAPPEN ANYTIME WHILE DRIVING ON HIGHWAY. LOOKS LIKE THE HOOD IS GOING TO BLOW OPEN. BROUGHT IT TO DEALERSHIP LAST YEAR, THEY SAID THEY COULDN'T FIND AN ISSUE AND DID NOTHING.

Mileage: 10,500

THE HOOD FLUTTERS AT CERTAIN TIMES UNDER TURBULENCE AT FREEWAY SPEEDS. IT ONLY HAPPENS WHEN CONDITIONS ARE PERFECT SO THE DEALER REFUSES TO FIX BECAUSE HE CAN'T DUPLICATE IT. IT HAPPENS IN GUSTY WINDS OR WHEN DRIVING AROUND SEMITRUCKS.

Mileage: 9,800

THE HOOD MOVES UP AND DOWN WHILE DRIVING AT HIGHWAY SPEEDS. ESPECIALLY WHEN ENCOUNTERING STRONG WIND GUSTS. FOR INSTANCE, IF THE WIND IS BLOWING HARD OR WHEN YOU MEET SEMI TRUCKS GOING IN THE OPPOSITE DIRECTION. THE MOVEMENT IS SIGNIFICANT AND VERY NOTICEABLE. THE FIRST TIME IT HAPPENED I STOPPED TO MAKE SURE THE HOOD WAS LATCHED. THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM (TSB 17-083) AND DEALER APPLIED SOME ADHESIVE IN ACCORDANCE WITH THE TSB. IT SEEMED TO HELP, BUT DID NOT ELIMINATE THE MOVEMENT. I AM CONCERNED THAT DOWN THE ROAD THE HOOD COULD COME APART OR COME OFF.

Mileage: 3,500

TL* THE CONTACT OWNS A 2019 HONDA RIDGELINE. THE CONTACT STATED THAT THE TAILGATE DOOR COULD NOT BE OPENED FROM THE LEFT TO RIGHT POSITION. THE CONTACT INDICATED THAT WHEN THE FAILURE OCCURRED, THE SPARE TIRE WAS NOT ACCESSIBLE. WEST BROAD HONDA(7014 W. BROAD ST, HENRICO, VA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,900.

Mileage: 1,900

NOT SURE THAT IT'S SO MUCH OF A SAFETY ISSUE,AS IT IS A BLACK PAINT ISSUE. I BOUGHT THE TRUCK IN THE EARLY PART OF MAY 2019. I WASHED IT A WEEK LATER AND NOTICED BLACK BUBBLES TOWARD THE DRIVERS BACK WINDOW. WHEN I HAD PROBLEMS GETTING THE TRUCK TO PASS EMISSIONS. I TOOK IT TO THE DEALERSHIP. I POINTED IT OUT TO THE SALESWOMAN. SHE DIDN'T SAY MUCH. SO TODAY I WASHED MY TRUCK AGAIN. NOTICED 2 CHIPS DOWN TO THE PRIMER ON THE HOOD. I TOOK PICS. I KNOW WE HAVE A 7 YEAR WARRANTEE ON THE PAINT AND INTERIOR. MY PROBLEM IS I'M AFRAID THE REPAINT WILL NOT BE NOR LAST AS LONG AS THE ORIGINAL PAINT JOB. I PAID 53K FOR THE TRUCK WITH 6 MILES ON IT. NOW I'M THE ONE WITH THE BURDEN THAT IT MIGHT HAVE TO BE REPAINTED. I FEEL THEY NEED TO LOOK AT THEIR BLACK PAINT. MAKE SURE THAT THE PAINT IS RELIABLE. I TOOK PICS. THEY COULD BE BETTER. I CAN TAKE MORE. I'D ALSO BE WILLING TO TAKE THE TRUCK DOWN SO THEY CAN ANALYZE THE PAINT.

Mileage: 6

THE HOOD ON THE 2019 HONDA RIDGELINE ALWAYS JUMPS UP AD DOWN AND VIBRATES VIOLENTLY AT HIGHWAY SPEEDS. IT IS VERY UNSETTLING SINCE IT IS ONLY HELD BY A VERY LIGHTWIEGHT LATCH WITH A LIGHTWEIGHT RIVET TO TO THE FRAME. I EXPRESSED THIS CONCERN TO THE DEALERSHIP WHEN I TOOK IT IN FOR THE FUEL PUMP INSPECTION RECALL. THEY REATTACHED THE RUBBER GASKET ON THE HOOD BUT THERE IS NO CHANGE IN THIS PROBLEM . MY CONCERN IS THAT THE LATCH WILL LET GO UNDER THIS STRESS AND THE HOOD WILL FLY UP ON THE HIGHWAY.

Mileage: 15

THE HOOD VIBRATES AND BOUNCES AT HIGHWAY SPEEDS AS IF THE HOOD IS NOT COMPLETELY LATCHED.

Mileage: 1,000

THE HOOD VIBRATES AND BOUNCES AT HIGHWAY SPEEDS AS IF THE HOOD IS NOT COMPLETELY LATCHED. ALSO, THE HOOD DOES NOT LATCH EASILY. IT TAKES CONSIDERABLE FORCE TO GET THE HOOD LATCH TO SECURE. THE HONDA DEALERSHIP, WHERE THE VEHICLE WAS PURCHASED, WAS NOTIFIED OF THIS ON TWO SEPARATE OCCASIONS. THE FIRST WAS WHEN THE VEHICLE WAS BROUGHT IN FOR THE FUEL PUMP INSPECTION RECALL. ON THIS VISIT THE HOOD BOLTS WERE TORQUED TO SPEC. THE SECOND TIME, AN INSPECTION OF THE HOOD REVEALED THE ADHESIVE HOLDING THE HOOD BRACING HAD SEPARATED FROM THE HOOD. IT ALSO SHOWED THE HOOD HOOK WAS HITTING THE HOOD LATCH OFF CENTER (SCRATCHES ON ONE SIDE OF THE HOOK) MAKING IT DIFFICULT TO CLOSE AND LATCH SECURELY.

Mileage: 2,600