2017 HYUNDAI IONIQ HYBRID Electrical System Problems

The contact owns a 2017 Hyundai Ioniq Hybrid. The contact stated while at a complete stop at a red traffic light, the vehicle stalled. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed that the power relay assembly (PRA) located underneath the rear seat had failed and needed to be replaced; however, the part was not available. The vehicle was not repaired, but the mechanic overrode the computer system. The mechanic related the failure to NHTSA Campaign Number: 22V459000 (Hybrid Propulsion System). The contact stated that the VIN was previously included in the recall; however, the recall was marked as complete after the vehicle passed the inspection test. The contact stated while driving 20-25 MPH, the failure recurred. The vehicle was towed to the dealer, where the contact was informed that the vehicle could not be repaired under the recall. The vehicle was then towed to a second dealer, Keyes Hyundai of Mission Hills(10240 Sepulveda Blvd, Mission Hills, CA 91345), where it was diagnosed that the power relay assembly (PRA) located underneath the rear seat and the 12-Volt battery had failed and needed to be replaced; however, the part was on backorder. The manufacturer was notified of the failure and advised the contact that a goodwill discount could be provided at the dealer's discretion. A case was filed. The contact stated that after the manufacturer contacted the dealer, the dealer doubled the cost of the repair and provided a goodwill discount. The vehicle was not repaired due to the cost. The failure mileage was approximately 153,000.

Mileage: 153,000

I own a 2017 Hyundai Ioniq Hybrid VIN: [XXX] that is covered under Recall 232 (NHTSA 22V-459) related to a defective Power Relay Assembly that poses a fire risk. I brought this issue to Hyundai 3 years ago and was told my vehicle was serviced. That turned out to be false. Recently, my car stalled on the road due to the exact electrical issue covered in Recall 232. I had it diagnosed by an independent mechanic, who confirmed it’s tied to the recall. I had the vehicle towed to a Hyundai dealership to have it repaired, but they: •Refused to prioritize the recall inspection •Attempted to charge me $230 for diagnostics •Told me it would take a week or more just to inspect the vehicle •Denied the urgency of the recall, despite the known fire hazard I informed the dealership service manager Tom Swire I was recording, and he still refused to put his denial in writing. I have the recording. Due to their refusal, I was forced to tow the vehicle to a second dealership at my own expense. Hyundai Corporate has opened a case file, but told me I must wait 2–3 days just to speak with a case manager despite this being a federally mandated safety recall tied to real-world safety fire risk. I am requesting NHTSA review this case and hold Hyundai and its dealership accountable for failing to honor Recall 232 within a reasonable and safe timeframe. I am also seeking reimbursement for towing and other out-of-pocket costs caused by their mishandling of this urgent safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have had issues with the car losing speed and start to flutter. The last time it did this it locked up my steering wheel and engine cut off this has been an ongoing issue with this car only had it less than a year and the dealership cannot remedy the issue there is some kind of electrical issue because all lights come on car has less than 50k moles on it this is my 5 visit to the dealership with no resolution have contacted the manufacturer

I was driving on the freeway when my car started smoking. Pulled over immediately and 30 seconds later the entire front of the car was engulfed in flames. I hadn’t received a second recall notice, but I did take it in the first time when a fire risk was mentioned.

ELECTRICAL RESISTANCE MAIN RELAY

Mileage: 92,000

HELLO MY VEHICLE VIN NUMBER IS : [XXX] I IMPORT MY CAR FROM USA TO JORDAN AND THERE ARE TWO ITEMS FOR RECALL . THERE'S A FIRE SMELL IN THE VECHICLE AND MY CAR IS BROKEN AT THE CURRENT FOR THE SECOND REASON OF THE RECALL . THE AGENT REFUSED TO REPLACE THE PARTS BECAUSE IT'S IMPORTED. NOTE THAT THIS RECALL IS FOR MANUFACTURERS ?FAILURE AND FOR ALL VEHICLES AROUND THE WORLD. PLEASE HELP AND GIVE AN OPINION. WITH MANY THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 40,000

HAD REQUIRED RECALL (#178) FOR A PRA TO BE REPLACED PERFORMED 4/6/19, UPON DRIVING IT NOTICED ELECTRONIC, ACID SMELL THAT WENT AWAY. TODAY (4/7/19), UPON DRIVING IT, THE CAR'S CABIN FILLED WITH SMOKE THAT WAS COMING FROM THE REAR SEAT. I IMMEDIATELY PULLED OVER, SHUT THE CAR OFF, REMOVED AS MUCH ITEMS FROM THE CAR AS POSSIBLE AND CALLED MY WIFE, 2 MILES DOWN THE ROAD AT HOME TO BRING A FIRE EXTINGUISHER. UPON HER ARRIVING ROUGHLY 5 MINS LATER, FLAMES BEGAN EMERGING FROM THE BACKSEAT, WHICH I QUICKLY EXTINGUISHED AND PROCEEDED TO CALL 9-1-1. UPON THE POLICE AND FIRE DEPARTMENT ARRIVING, FLAMES WERE STILL EMERGING AND STILL SMOKING UNTIL THEY WERE ABLE TO DOUSE IT WITH WATER, FLAME RETARDANT, AND ALSO DISCONNECT THE BATTERIES TO PREVENT FUTURE DAMAGE. THE CAR WAS EVENTUALLY TOWED TO THE DEALERSHIP AND NOW AWAITING.

Mileage: 42,000

BLOWER MOTOR IS GOING BAD AFTER 33000

WE RECEIVED A RECALL LETTER IN THE MAIL (A NOTICE, THEN AN INSTRUCTION TO FIX, APPROXIMATELY 3 MONTHS APART) REGARDING AN ELECTRICAL CONNECTION UNDER THE REAR SEAT. THIS FAULT MAY LEAD TO FIRES AND WE WERE TOLD TO CONTACT ANY FACILITY IMMEDIATELY TO SCHEDULE A REPAIR THAT WOULD TAKE LESS THAN 30 MINUTES. AT LEAST 5 TIMES ACROSS MULTIPLE DAYS AND THROUGH MULTIPLE TECHNOLOGIES, WE CONTACTED THE DEALERSHIP AT 4960 NORTH, FL-7, COCONUT CREEK, FL 33073 (COCOUNUT CREEK HYUNDAI) WHERE WE ORIGINALLY PURCHASED THE CAR. THEY REFUSED TO RESPOND TO US AND SCHEDULE AN APPOINTMENT. NEVERTHELESS, WE STILL VISITED PHYSICALLY IN PERSON ON 3/16. AFTER KEEPING OUR CAR FOR NEARLY 8 HOURS THEY CLAIMED NO TECHNICIAN WAS AVAILABLE TO REPAIR OUR CAR THAT DAY! THEY NEVER AGREED TO SCHEDULE THE LEGALLY REQUIRED REPAIRS AS WE REQUESTED MANY TIMES IN ADVANCE AND EVEN HELD OUR CAR HOSTAGE AND REFUSED TO REPAIR IT! THEY HAVE VIOLATED THE LAW AND PUT OUR LIVES AT RISK. THEY MUST BE PUNISHED AND WE MUST BE COMPENSATED FOR THIS BARBARIC TREATMENT AT THE HANDS OF HYUNDAI. OUR CAR IS STILL AT RISK OF EXPLOSION AND HYUNDAI REFUSES TO FIX IT.

Mileage: 1

TL* THE CONTACT OWNS A 2017 HYUNDAI IONIQ HYBRID. WITHIN LESS THAN 30 DAYS OF OWNING THE VEHICLE, THE CONTACT FELT NAUSEOUS. THE CONTACT GUESSED THAT THE ISSUE COULD BE ASSOCIATED WITH THE ELECTRICAL, ENGINE OR FUEL SYSTEM OR FUMES COULD BE EMITTING THROUGH THE VENTS. THE CONTACT RECEIVED MEDICAL TESTING AND TREATMENT. THE DEALER (VISION HYUNDAI HENRIETTA ROCHESTER, 2525 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 292-0500) HAD NOT YET PROVIDED ODOR TESTING, BUT PROVIDED VARIOUS REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

CAR WOULDN'T STOP ON INCLINES WHEN RADAR SET AND OPERATIONAL. DEALER COULD NOT CORRECT ISSUE. THIS HAS OCCURRED NUMEROUS TIMES NOW AND I AM ATTACHING TWO PHOTOS OF INTERSECTION OF INDIA HOOK RD AND CELANESE RD IN ROCK HILL ,SC WHERE UNIT DIDN'T FUNCTION. UNIT ALSO HAS NOT WORKED AT TWIN LAKES AND CELANESE RD NUMEROUS TIMES IN SAME TOWN.

Mileage: 3,300

WHILE DRIVING ON THE HIGHWAY APPROX 65 MPH, 3 WEEKS AFTER PURCHASING THE VEHICLE, MY CAR POPPED UP THE "CHECK ENGINE LIGHT" "HEV CHECK HYBRID SYSTEM" LIGHT AND THE AC STOPPED WORKING. DEALERSHIP SAID TRACTION CONTROL MOTOR WENT OUT, STILL WAITING ON REPAIR AFTER 27 DAYS.

Mileage: 3,700